patient billing coordinator

LifeStance Health

<div><p>At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It&rsquo;s a lofty goal; we know. But we make it happen with the best team in mental healthcare.</p><p></p><p>
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!</p><p></p><p><i>
LifeStance Health Values</i></p><ul><li><p>
Belonging: We cultivate a space where everyone can show up as their authentic self.</p></li><li><p>
Empathy: We seek out diverse perspectives and listen to learn without judgment.</p></li><li><p>
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.</p></li><li><p>
One Team: We realize our full potential when we work together towards our shared purpose.</p></li></ul><p></p><p><i>
Benefits</i><br>
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&amp;D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.</p><p></p><p><b>
Job Summary:</b></p><p>
The Billing Solutions Coordinator is responsible for resolving incoming inquiries for Revenue Cycle Management/Patient Billing, which includes patient eligibility, benefits, billing, and collections questions related to patient/client care. The Billing Solutions team ensures prompt, courteous service to all customers: patients, vendors, health plans and clinic employees. <b>This position is a remote role with the ability to sit within any US locality.</b><br>
<br>
<b>Compensation:</b> $19.00- $20.00 Hourly with potential bonus</p><p></p><p><b>
Shift Time: </b>10:30am-7:00pm<b> CST</b></p><p></p><p><b>
Responsibilities:</b></p><ul><li><p>
Handle Revenue Cycle department interactions via phone (Inbound and Outbound), email, voicemail, faxes, and patient portal utilizing exemplary customer service</p></li><li><p>
Communicate with offices and patients to ensure current information
</p></li><li><p>Processing payment requests from patients</p></li><li><p>
Accurately updating insurance plan and other portal information for patients as requested</p></li><li><p>
Support leadership with daily, weekly monthly reporting needs as required</p></li><li><p>
Answer patient questions, inquiries, and concerns regarding their accounts and/or about centers</p></li><li><p>
Work with patients and providers to resolve account challenges and communicate appropriate next steps for troubleshooting</p></li><li><p>
Identify potential revenue cycle challenges and escalates to departmental and/or leadership review as necessary</p></li><li><p>
Review billing transactions for accuracy and to help resolve payment posting challenges on accounts</p></li></ul><p></p><p><b>
Skills &amp; Experience:</b></p><ul><li><p>
High school diploma or GED equivalent required; Bachelor&rsquo;s degree preferred</p></li><li><p>
2+ years of experience in a call center environment; healthcare revenue cycle experience strongly preferred</p></li><li><p>
Prior experience working with Electronic Health Record systems (EHRs), Call Center and phone systems</p></li><li><p>
Must have strong computer proficiency with knowledge of Microsoft Office, Internet, and Email</p></li><li><p>
Strong understanding of major health insurance carriers (in and out-of-network)</p></li><li><p>
Knowledge of medical terminology</p></li><li><p>
Demonstrated professionalism in dealing with confidential and sensitive patient information</p></li><li><p>
Detail-oriented with ability to multi-task and prioritize in a fast-paced environment</p></li><li><p>
Ability to type fluently</p></li><li><p>
Excellent interpersonal skills and professional manner, specifically exhibiting empathy and compassion when interacting with patients</p></li><li><p>
Qualified candidates must be legally authorized to be employed in the United States</p></li><li><p>
LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status</p></li><li><p>
Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture</p></li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</p></li><li><p>While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
</p></li></ul><p></p><p><i>LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant&rsquo;s sex or other status protected by local, state, or federal law.</i></p><p></p><p>
#LI-Remote</p><p>
#LI-KO1</p><p></p><p>
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.</p><p></p><p>
LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ADA@lifestance.com. Please note: This contact is intended solely for accommodation requests. <b>Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to.</b> To apply for a position, please use our official careers page.</p></div><p></p>

Billing Solutions Coordinator

Macrise Tech Solutions

<p>Patient Communication &amp; Call Management</p><ul><li>Conduct outbound calls and send follow-up communications to patients regarding outstanding balances, payment reminders, and billing inquiries.</li><li>Handle inbound patient calls related to billing statements, account balances, payment arrangements, and general billing questions.</li><li>Communicate with patients in a clear, professional, and empathetic manner to address concerns and provide accurate billing information.</li></ul><p>Billing &amp; Payment Processing</p><ul><li>Accurately post patient and insurance payments within the billing system.</li><li>Process manual receipts and ensure all financial transactions are properly recorded and documented.</li><li>Generate and distribute electronic billing statements (e-Statements) to patients in a timely manner.</li><li>Establish, monitor, and manage patient payment plans in accordance with organizational policies.</li><li>Process scheduled payment plan charges and ensure accurate transaction posting.</li></ul><p>Account Management</p><ul><li>Identify and resolve account discrepancies by reviewing posting errors and performing necessary balance adjustments.</li><li>Review and update patient account information to maintain accuracy throughout the billing lifecycle.</li><li>Ensure all billing-related activities are properly documented and traceable within the system.</li></ul><p>Encounter &amp; Documentation Management</p><ul><li>Review patient encounters to confirm that charges are accurately entered and aligned with services provided.</li><li>Coordinate with internal teams to resolve missing, incomplete, or inaccurate encounter information.</li><li>Maintain organized, accurate, and up-to-date billing documentation within the practice management system.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 - Rs70,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Wapda Town: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Application Question(s):</p><ul><li>Willing to work the night shift in Wapda Town, Lahore?</li></ul><p>Experience:</p><ul><li>Medical Billing: 1 year (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Work Location: In person</p>

Patient Collection & Patient Calling-Medical Billing

Luminis Health

<div><p><b>Position Objective:</b></p><p>
The Patient Account Representative works in the Central Billing Office (CBO) providing billing services such as the processing and submission of patient charges and appropriate follow up with insurance companies and patients. The Patient Account Representative provides outstanding service to both internal and external customers utilizing the telephone as their primary source of communication.</p><p><b>
Essential Job Duties:</b></p><p>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions</p><ul><li>
Demonstrates Proficient Use of Practice Management Software: Efficient utilization of billing system database to update facility file and patient demographic information; assures correct balance of charge and payment batches, bank deposits, and proper reconciliation. Ability to edit a claim and send/receive claim notes in the billing system.</li><li>
Competence with Insurance Issues: Demonstrated ability to post charges, payments, adjustments, and knows how to work unpostables. Understands the credit, collection, and zero pay work lists and knows how to effectively use them. Demonstrates the ability to understand and utilize kick codes correctly and shows competence with coding knowledge.</li><li>
Organization Efficiency: Effectively maintains collections and follow up account activity by ensuring the proper organizations, tracking, filing and documenting of all correspondence.</li><li>
Demonstrated ability to utilize Outlook email and navigate in the Word and Excel software applications.</li><li>
Demonstrates Competence with the Collection Process: Responds to patient billing and insurance inquiries and facilitates resolution of financial issues promptly.</li><li>
Demonstrates basic knowledge in interpreting and understanding billing slips and the athena workflow dashboard.</li><li>
Business Operations: Accurately completes payment/deposit batches with proper allocation of monies. Completes and understands month end productivity and statistical reports. Understands applicable financial policies to include cash discounts, payment plans, sliding fee schedule, etc. Reviews patient invoices and claims for accuracy and completeness before submission.</li><li>
Provides Outstanding Customer Service: Prepares account history information for physician review and/or transfer to collection agency.</li><li>
Answers patient calls in a professional and timely manner, projecting proper telephone etiquette; understands when it is acceptable to release patients protected health information.</li><li>
Business Conduct: Displays professionalism in the workplace maintaining a positive team attitude; demonstrates dependability through perfect attendance and reliability via non-existent tardiness.</li></ul><p><b>
Educational/Experience Requirements:</b></p><ul><li>
High school diploma or GED.</li><li>
Two to four years of billing experience including ICD9, CPT coding and medical terminology or related experience. Experience operating multi-line phone system, fax machine, photocopier, and PC. Experience with Microsoft Office, Word and Excel. Ability to communicate professionally via internet. Ability to operated PC efficiently and type 40 wpm.</li></ul><p><b>
Required License/Certifications:</b></p><p><b>
Working Conditions, Equipment, Physical Demands:</b></p><p>
There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.</p><p>
Physical Demands -</p><p></p><p><b><br>
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.</b></p><p>
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.</p><p><b>
Luminis Health Benefits Overview:
</b></p><ul><li>Medical, Dental, and Vision Insurance.</li><li>
Retirement Plan w/employer contribution.</li><li>
Paid Time Off.</li><li>
Employee Tuition Assistance Benefits.</li><li>
Employee Referral Bonus Program</li><li>
Employer Paid Holidays, Disability, and Life/AD&amp;D for full time employees</li><li>
Wellness Programs/Employee Assistance Programs and more</li></ul><div><div><b>
Luminis Health Benefits Overview:</b><br>
<ul><li>Medical, Dental, and Vision Insurance</li><li>Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)</li><li>Paid Time Off</li><li>Tuition Assistance Benefits</li><li>Employee Referral Bonus Program</li><li>Paid Holidays, Disability, and Life/AD&amp;D for full-time employees</li><li>Wellness Programs</li><li>Employee Assistance Programs and more</li><li>Benefit offerings based on employment status</li></ul></div>
<p><b>
Opt-in for text notifications!</b><br>
Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.<br>
<br>
To enable this feature, select &quot;yes&quot; when asked to &quot;opt-in to receive text messages&quot; and to &quot;Receive updates from a recruiter about this job via SMS&quot; when completing your application. Once you are opted in, you can easily opt-out at any time.<br>
<i>Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.</i></p></div></div><p></p>

Patient Account Representative

Phoebe Health

<div><div><div><div><div><h1 class="jobSectionHeader"><b>Patient Account Representative</b></h1>
<div><div><div>Albany, GA</div>
</div></div><div><p><b>Apply For This Role
</b></p><p><b>View Full Job Description
</b></p></div></div></div></div></div><div><div><p><b>Apply For This Role
</b></p><p><b>View Full Job Description
</b></p></div></div><div></div><div><div><ul><div><div><div><b>Job Number:</b></div>
<div>33621</div>
</div></div><div><div><div><b>Location:</b></div>
<div>Phoebe North Campus</div>
</div></div><div><div><div><b>Address:</b></div>
<div><div>2000 Palmyra Rd</div>
Albany, GA
</div></div></div><div><div><div><b>Postal Code:</b></div>
<div>31701</div>
</div></div><div><div><div><b>Job Type:</b></div>
<div>Full time</div>
</div></div></ul></div></div><div><div><div><h3 class="jobSectionHeader"><b>Patient Account Representative</b></h3>
<div><div><b>Location:</b> Albany, GA</div>
<div><b>Job ID:</b> 33621</div>
</div><div><div><h2 class="jobSectionHeader"><b>Qualifications</b></h2>
<ul><li>High School Diploma or GED (Required)</li>
</ul><h2 class="jobSectionHeader"><b>Work Experience</b></h2>
<ul><li>2 - 3 years in a structured business environment (Required)</li>
<li>2 - 3 years in a hospital, physician office, or insurance environment (Preferred)</li>
</ul><h2 class="jobSectionHeader"><b>Licenses and Certifications</b></h2>
<p><b>
Required Certifications/Licensures:</b></p>
<ul>
<li>CPAR certification or must be obtained within two years of employment</li>
</ul><h2 class="jobSectionHeader"><b>Essential Functions</b></h2>
<h3 class="jobSectionHeader"><b>ATTENTION TO BILLING DETAIL - PATIENT ACCOUNT REP:</b></h3>
<ul><li>Prepares billing and follows up on claims in a timely manner.</li>
<li>Performs accurate and timely billing and account reviews ensuring that accurate information has been reviewed before sending to applicable payors or state agencies.</li>
<li>Conducts account review ensuring accurate billing information, enters and revises information as needed prior to claim being submitted.</li>
<li>Prepares adjustment bills, rebills, reprints claims and/or other source documents.</li>
<li>Processes failed claims in biller work file according to carrier specific requirements.</li>
<li>Coordinates with concurrent review precert nurse and/or admitting staff on precertification requirements.</li>
<li>Prepares daily productivity reports.</li>
</ul><h3 class="jobSectionHeader"><b>CUSTOMER SERVICE - PATIENT CLAIM ISSUES:</b></h3>
<ul><li>Serves as liaison between patient, employer, and carrier in resolving claim issues.</li>
<li>Communicates with patient, employer, and carrier regarding claim status.</li>
<li>Processes patient inquiry requests within 24 hours.</li>
<li>Assists with Customer Service coverage duties as need arises.</li>
</ul><h3 class="jobSectionHeader"><b>KNOWLEDGE OF BUSINESS OFFICE DEPARTMENT GUIDELINES AND PROGRAMS:</b></h3>
<ul><li>Demonstrates knowledge of ever changing payer guidelines and regulations, programs, and machines used.</li>
<li>Demonstrates mastery of computer programs and office machines used. Strong performance includes mastery of the following skills, tasks, and behaviors.</li>
<li>Creates and maintains via account notes, all correspondence, whether written or verbal, including discussion with carriers, patients, or guarantors. Scans correspondence into the ChartMaxx system.</li>
<li>Submits Medicare Credit Balance Report quarterly, necessary to ensure that Phoebe Putney Memorial Hospital remains compliant with CMS rules and regulations.</li>
<li>Attends seminars and education relating to Medicare, Medicaid, and Commercial.</li>
<li>Attends and participates in hospital and departmental staff meetings.</li>
</ul><h3 class="jobSectionHeader"><b>DOCUMENTATION:</b></h3>
<ul><li>Documents and submits required information and data in a timely fashion.</li>
<li>Clearly and accurately documents designated processes, policies, products, service offerings, etc.</li>
<li>Ensures that documentation is tailored to expected readers/users.</li>
<li>Uses correct terminology.</li>
<li>Conforms to required style and format.</li>
</ul><h2 class="jobSectionHeader"><b>Additional Duties</b></h2>
<ul><li>Adheres to the hospital and departmental attendance and punctuality guidelines.</li>
<li>Performs all job responsibilities in alignment with the core values, mission, and vision of the organization.</li>
<li>Performs other duties as required and completes all job functions as per departmental policies and procedures.</li>
<li>Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).</li>
<li>Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.</li>
<li>Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs.</li>
<li>For non-clinical areas, has attended training and demonstrates usage of age-specific customer service skills.</li>
<li>Wears protective clothing and equipment as appropriate.</li>
</ul></div></div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Other Opportunities</b></h2>
<div></div><div><div><div><div><div><div><div><div><h3 class="jobSectionHeader"><div><b>Medical Center Rep</b></div></h3>
</div><div><div>Phoebe Putney Memorial Hospital</div></div>
<div><div>Albany, GA</div></div>
</div></div></div><div><div><div><div><h3 class="jobSectionHeader"><div><b>Certified Coder PPG CBO</b></div></h3>
</div><div><div>Phoebe North Campus</div></div>
<div><div>Albany, GA</div></div>
</div></div></div><div><div><div><div><h3 class="jobSectionHeader"><div><b>Coding Auditor &amp; Education Advisor</b></div></h3>
</div><div><div>Phoebe Putney Memorial Hospital</div></div>
<div><div>Albany, GA</div></div>
</div></div></div><div><div><div><div><h3 class="jobSectionHeader"><div><b>Reimbursement Specialist - Medicare &amp; Medicaid Specialty Programs</b></div></h3>
</div><div><div>Phoebe North Campus</div></div>
<div><div>Albany, GA</div></div>
</div></div></div><div><div><div><div><h3 class="jobSectionHeader"><div><b>Education and Quality Assurance Spec.</b></div></h3>
</div><div><div>Phoebe North Campus</div></div>
<div><div>Albany, GA</div></div></div></div></div></div></div></div></div></div></div></div><p></p>

PATIENT ACCOUNT REPRESENTATIVE

Dayton Center for Neurological Disorders, Inc

<div><div>Job Title: Patient Account Representative<br>
Department: Billing<br>
Reports To: Billing Manger/ HR Director<br>
<br>
The primary function of this position will be to be the main point of contact for patients that are calling in to the practice to discuss their balances, collect payments over the phone, set up payment plans, etc. This person will communicate with patients, and coworkers, and practice leadership by answering a busy telephone queue, emails, chat messages, and TEAMs messages to assist with any questions regarding balances, billing, collections and reimbursement. This candidate must have a comfort level the provide a thorough explanation of benefits to patients, and properly explains reasoning behind balances and collections.</div><div>
</div><div><b>
Required skills and qualifications</b></div><div><b>
Technical skills:</b><br>
Proficiency with medical billing and electronic health record (EHR) software.<br>
Understanding of medical coding systems like CPT and ICD-10.<br>
Familiarity with claim forms, such as CMS-1500 and UB-04.<br>
<b>Soft skills:</b><br>
Strong verbal and written communication for interacting with patients, co-workers, and practice leadership.<br>
Exceptional organizational and attention to detail.<br>
Problem-solving and analytical skills to resolve billing discrepancies.<br>
Ability to work independently and manage time effectively to meet deadlines.<br>
</div><div><b>
Education and experience:</b><br>
High school diploma or equivalent required.<br>
Previous experience in medical billing or a related field is a plus.</div><div>
</div><div><div><b>
Pay Scale:</b> The hourly pay range for this position is $17.50-$25.00. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to the individual's qualifications, experience, knowledge, skills, and abilities.<br>
<br>
<b>Benefit Offerings:</b><br>
DCND offers a variety of benefits for full-time employees, including employer paid life and short term disability insurance, employer sponsored health, dental, and vision insurances. DCND also offers additional optional employee paid benefits including additional Life, Critical Illness, and Long Term Disability insurance. Time off for this position would be faccrued per pay period. Employees in their first year of employment accrue 96 hours of PTO. The amount of time off an employee accrues is based on years of service.</div></div><br>
M-F (8:00 a.m. - 4:30 p.m.)</div>

Winona Health

<div><p>Patient Account Specialist<br>
Business Services Department<br>
1.0 FTE, 80 Hours a Pay Period
<br>
Days, Hours between 8 am &ndash; 4:30 pm<br>
Weekends: No<br>
Holidays: No<br>
Telecommute Available: No</p>
<p><b>
Position Overview:</b></p>
<p>
The Patient Account Specialist is responsible for manage customer inquiries by multiple communication methods, address billing questions and issues, and collect payments from patients or clients in a timely and professional manner. This role combines customer service with collections duties, ensuring that outstanding accounts are handled efficiently while maintaining positive relationships with patients and clients. The representative is expected to provide exceptional customer service while meeting performance goals related to collections.</p>
<p><b>
Essential Duties &amp; Responsibilities:</b></p>
<p><b>
Customer Service:</b></p>
<ul>
<li>Serves as the primary point of contact for patients, clients and insurance representatives through multiple communication methods such as but not limited to phone calls, emails, patient portal and live chat and occasionally in-person.</li>
<li>Provides accurate information regarding billing inquiries about charges, account balances, and payment options and plans, processing payments and directs complaints to the appropriate staff based on the issues being addressed.</li>
<li>Update and maintain accurate patient records in the healthcare system&rsquo;s database, including personal information, demographics, insurance details and conversations.</li>
<li>Collaborate with other business office staff to resolve issues related to incorrect charges, payments or insurance claims.</li>
<li>Maintains a high level of professionalism and empathy while dealing with customers even in difficult situations.</li>
</ul>
<p><b>Collections:</b></p>
<ul>
<li>Contacts patients with overdue balances through multiple communication methods such as but not limited to phone calls, emails, patient portal and live chat.</li>
<li>Set up payment arrangements within the payment plan policy.</li>
<li>Follows up with patients who have expired or denied payments from automated payment reminders.</li>
<li>Monitors collections queues to ensure accounts which are past due follow the collection process and issue the required notices by law related to the Fair Debt Collection Practices Act are provided to patients before they are sent to a collection agency.</li>
<li>Collaborate with management to resolve difficult collection issues and escalate as necessary. Report on collection performance and any significant issues or trends to management.</li>
<li>In addition to the responsibilities described above, the role may include other duties and responsibilities as assigned, based upon Winona Health&rsquo;s needs or requirements.</li>
</ul>
<p><b>Supervisory Responsibilities:</b></p>
<p>
No direct reports</p>
<p><b>
Skills and Experience:</b></p>
<p>
Required:</p>
<ul>
<li>Associates Degree or equivalent experience in a customer service, collections, or related field</li>
<li>Strong communication skills both verbal and written, with the ability to handle difficult situations calmly and professionally</li>
<li>Strong problem-solving skills and detail-orientated with strong organizational skills</li>
<li>Ability to meet deadlines and performance targets</li>
<li>Advanced time-management and organizational skills to handle multiple priorities with shifting timeframes</li>
<li>Proficient use of Microsoft Teams, Word, Outlook, &amp; Excel</li>
<li>Discretion and good judgement in responding to questions by patients, providers, and other professional personnel</li>
<li>Must possess effective customer service oriented communication skills</li>
<li>Professional and respectful attitude, maintaining confidentiality information in compliance with HIPAA (Health Insurance Portability and Accountability Act) regulations, ensuring patient privacy, and data security</li>
</ul>
<p>Preferred:</p>
<ul>
<li>Previous billing and/or collection experience</li>
<li>Bilingual in English and Spanish is preferred but not required</li>
</ul>
<p><b>Summary of Benefits at Winona Health:</b></p>
<p>
At Winona Health, we are dedicated to offering a comprehensive and affordable benefits package for our employees and their families. While benefits may vary based on employment classification and job status, the following key benefits are available:</p>
<p>
Health Insurance: Options for medical, dental, and vision coverage, as well as mental health support and wellness incentives<br>
Income Protection: Short and long-term disability, plus additional benefits like accident, critical illness, hospital indemnity, legal assistance, and identity protection plans<br>
Retirement Planning: Access to a 403(b) retirement plan with employer contributions once eligibility requirements are met<br>
Work/Life Balance: Flexible scheduling, paid time off, and earned sick time to support personal well-being<br>
Education &amp; Development: Paid training, tuition reimbursement, scholarships, and sponsored seminars to foster both personal and professional growth<br>
Employee Discounts: Special offers with local businesses, including the YMCA and cell phone providers</p>
<p>
For more details or specific information, visit our website or contact Human Resources</p>
<p><b>
Internal Applicant Policy:</b></p>
<p>
It is the policy of Winona Health to work with employees in an equitable fashion regarding promotions, transfers, and position reclassifications.
<br>
<br>
Any employee wishing to apply for another available position at Winona Health must submit an application for consideration through the internal application portal. Employees requesting to change positions should have successfully completed at least six (6) months in their current position. Employees currently in the formal disciplinary process may be required to meet with the Director of Human Resources to determine eligibility to request transfer. The employee&rsquo;s past performance, experience, training and qualifications will be considered in transfer/hiring decisions. Consideration for transfer or promotion is not a guarantee of transfer or promotion. Employees may be given a chance to interview for a position when they meet the minimum position qualifications.</p>
<p><b>
Disclaimer:</b></p>
<p>
Winona Health is an equal opportunity employer. Winona Health does not refuse to hire, discharge, or discriminate against a person with respect to tenure, compensation, terms, upgrading, conditions, facilities, or privileges of employment because of race, color, creed, religion, sex, age, national origin, marital status, genetic information, status with regard to public assistance, membership in a local discrimination commission, sexual orientation, disability, veteran status, or any other prohibited basis of discrimination under applicable local, state, or federal law. Winona Health does not tolerate retaliation against any employee, patient/resident, physician, or other individuals pursuing concerns regarding Civil Rights issues. Winona Health adheres to ALL pertinent governmental policies and legislation including the Civil Rights Act of 1964, Title VII, as amended, and the Minnesota Human Rights Act.</p></div>

Patient Account Specialist

Schneck Medical Center

<div><div><h3 class="jobSectionHeader"><b>About the Position</b></h3>
<p>
As a <b>Self Pay Account Representative</b>, you&rsquo;ll play a vital role at the intersection of patient care and financial integrity. This position focuses on <b>supporting patients through meaningful, compassionate conversations</b> while helping them understand and resolve outstanding balances. You&rsquo;ll work with patients to coordinate payments, establish manageable payment plans, and explore financial assistance options &mdash; ensuring no one feels lost or unsupported in the process.</p>
<p>
In addition to patient engagement, you&rsquo;ll partner closely with your peers in the <b>Patient Financial Services</b> department to investigate and resolve account issues that impact patient balances. This role offers a rewarding blend of <b>people‑focused interaction and analytical problem‑solving</b>, using our <b>new and improved electronic health record</b> to uncover solutions and make an impact.</p>
<p>
We&rsquo;re looking for someone who is hardworking, compassionate, and motivated &mdash; someone who enjoys digging into details, thinking critically, and finding answers that truly help patients.</p>
<p><b>
What makes this role even better?</b></p>
<ul>
<li>A balanced mix of patient communication and analytical work</li>
<li>Strong team collaboration and support</li>
<li>Modern tools and technology to help you succeed</li>
<li><b>Flexible scheduling options after training</b>, including:
<ul><li>Five 8‑hour shifts <b>or</b> four 10‑hour shifts, or</li>
<li><b>Partial work‑from‑home eligibility</b></li>
</ul>
</li></ul><p>If you&rsquo;re driven by purpose, enjoy problem‑solving, and want a role where your work directly helps patients navigate their healthcare journey, this position offers both <b>meaning and flexibility</b>.</p>
</div>
<p><b><i>Pay rate starts at $16.25/hr.</i></b></p>
<p><b>
JOB REQUIREMENTS</b></p>
<p><b>
EDUCATION</b><br>
Minimum: High School or Equivalent</p>
<p><b>
EXPERIENCE</b><br>
Minimum: Analytical aptitude, customer service, basic computer knowledge<br>
Preferred: Previous collection experience in healthcare industry. Must have an understanding of existing credit and collection regulations; i.e., Truth in Lending, Fair Credit Billing, Fair Debt Collection Practices Act. Excellent written and verbal communications skills. Working knowledge of keyboarding and Microsoft Windows. Analysis of complex insurance benefit formulas including Medicare and Medicaid, and reconcile with benefits paid on patients accounts.</p></div>

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