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patient care coordinator

Al Riyady Corporate Services

We are looking for a compassionate, detail-oriented, and professional Patient Coordinator to join our growing clinic. The ideal candidate will serve as the main point of contact between patients and the medical team, ensuring each patient receives exceptional care and service from their first inquiry through follow-up visits. Excellent English communication skills are essential for this role.Location: JBR, DubaiKey Responsibilities:<ul><li>Greet and assist patients in a warm, professional, and courteous manner.</li><li>Coordinate and schedule appointments, consultations, and follow-ups efficiently.</li><li>Provide detailed information about treatments, procedures, and services offered.</li><li>Maintain accurate patient records and ensure confidentiality at all times.</li><li>Liaise between patients, doctors, nurses, and other departments to ensure smooth communication and workflow.</li><li>Handle patient inquiries via phone, email, or in person promptly and professionally.</li><li>Follow up with patients after procedures to ensure satisfaction and address concerns.</li><li>Assist in preparing treatment plans and explaining financial details or packages when required.</li><li>Support front desk and administrative operations when needed.</li><li>Ensure the patient experience reflects the clinic&rsquo;s high standards of care and professionalism.</li></ul>Requirements:<ul><li>Proven experience as a Patient Coordinator, Receptionist, or Customer Service Representative in a medical, dental, or aesthetic clinic.</li><li>Excellent English communication skills &mdash; both verbal and written &mdash; are a must.</li><li>Strong interpersonal and organizational skills.</li><li>Professional appearance, positive attitude, and a customer-focused approach.</li><li>Proficiency in MS Office and clinic management systems.</li><li>Ability to handle multiple tasks while maintaining attention to detail.</li><li>A team player with empathy, patience, and discretion.</li><li>Immediate joiner preferred.</li></ul>Job Type: Full-timePay: AED6,500.00 per monthApplication Question(s):<ul><li>Are you available to join immediately?</li></ul>Experience:<ul><li>Patient Coordinator: 1 year (Required)</li></ul>Language:<ul><li>Tagalog (Required)</li></ul>

Patient Coordinator

Sama Optics

Arabic Patient Coordinator &amp; Content CreatorJob Summary We are seeking a patient-focused professional to manage the full patient journey inside our medical center while supporting mobile video content creation for social media.Key Responsibilities<ul><li>Follow up with patients from registration through consultation, payment, and post-visit</li><li>Ensure a smooth, welcoming, and personalized patient experience</li><li>Build long-term relationships to encourage repeat visits</li><li>Capture short videos/photos using a mobile phone (doctors, treatments, clinic moments)</li><li>Suggest content ideas and coordinate with the marketing team</li><li>Maintain patient privacy and obtain consent for all content</li></ul>Requirements<ul><li>Experience in patient relations, healthcare, hospitality, or customer service</li><li>Strong communication and interpersonal skills</li><li>Comfortable shooting videos using a smartphone</li><li>Creative mindset with basic social media knowledge</li><li>Professional attitude and appearance</li><li>Fluent in English</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How long is your notice period?</li><li>What is your expected salary</li></ul>Experience:<ul><li>Patient Coordinator and Content Creator: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li><li>Arabic (Required)</li></ul>

Arab Female Patient Coordinator & Content Creator

Seven Wellness Club

<div><div>The Patient Coordinator plays a critical role in ensuring a seamless and positive patient experience at the Clinic. Acting as the first point of contact for patients, this role involves managing appointments, handling patient inquiries, assisting with administrative tasks, and supporting the Clinic Manager in ensuring smooth clinic operations. The Patient Coordinator is responsible for maintaining excellent patient relationships, ensuring high levels of customer satisfaction, and contributing to the clinic&rsquo;s overall efficiency.</div><div></div><div> 
1. Patient Coordination &amp; Customer Service
 
</div><ul><li>Serve as the primary point of contact for patients, addressing inquiries and providing information on clinic services. 
</li><li>
Greet patients in a professional and friendly manner, ensuring a welcoming atmosphere. 
</li><li>
Schedule, reschedule, and confirm patient appointments, ensuring optimal scheduling to minimize wait times. 
</li><li>
Assist patients with pre-appointment paperwork, insurance verification, and necessary documentation. 
</li><li>
Address and resolve patient concerns and complaints in a timely and professional manner. 
</li><li>
Educate patients on available treatments, diagnostic screenings, and wellness programs offered at the clinic. 
</li></ul><div>
2. Administrative Support 
</div><ul><li>
Maintained accurate and up-to-date patient records in the clinic management system. 
</li><li>
Assist with patient check-in and check-out processes, ensuring all necessary documents and payments are collected. 
</li><li>
Coordinate with medical and non-medical staff to ensure a smooth patient journey through the clinic. 
</li><li>
Supported the Clinic Manager in daily administrative tasks, including report generation and operational coordination. 
</li><li>
Assist in maintaining front desk and waiting areas to ensure a clean, organized, and professional environment. 
</li></ul><div>
3. Appointment &amp; Scheduling Management 
</div><ul><li>
Manage the clinic&rsquo;s appointment booking system to maximize efficiency and minimize gaps in the schedule. 
</li><li>
Follow up with patients to confirm appointments and provide necessary pre-appointment instructions. 
</li><li>
Monitor appointment cancellations and implement strategies to reduce no-shows. 
</li><li>
Coordinate with doctors, nurses, and wellness practitioners to optimize their schedules and availability. 
</li></ul><div>
4. Billing &amp; Insurance Assistance 
</div><ul><li>
Assist patients with insurance queries and coordinate with the finance team to ensure proper documentation for claims. 
</li><li>
Processed patient payments, generated invoices, and provided payment receipts. 
</li><li>
Maintain knowledge of insurance policies and eligibility requirements to help patients navigate their coverage. 
</li></ul><div>
5. Compliance &amp; Quality Assurance 
</div><ul><li>
Ensure adherence to DHA regulations regarding patient confidentiality and medical records management. 
</li><li>
Assist in maintaining compliance with clinic policies, procedures, and industry best practices. 
</li><li>
Monitor and report any operational issues affecting patient experience or compliance. 
</li></ul><div>
6. Communication &amp; Relationship Management 
</div><ul><li>
Foster strong relationships with patients by ensuring clear and effective communication. 
</li><li>
Act as a liaison between patients and healthcare providers to facilitate smooth information flow. 
</li><li>
Gather patient feedback and suggest improvements to enhance service quality and patient satisfaction. 
</li><li>
Work closely with the marketing team to promote patient engagement initiatives and wellness programs.</li></ul><div></div><h3 class="jobSectionHeader"> 
Requirements</h3><ul><li>
Bachelor's degree in Healthcare Administration, Business Administration, or a related field preferred.
 
</li><li>Minimum 2+ years of experience in a client-facing role within a healthcare or wellness facility. 
</li><li>
Strong understanding of clinic operations, patient coordination, and customer service principles. 
</li><li>
Knowledge of Dubai Healthcare Authority (DHA) regulations is a plus. 
</li><li>
Experience with appointment scheduling software and electronic medical records (EMR) systems. 
</li><li>
Excellent organizational skills with strong attention to detail. 
</li><li>
Exceptional communication and interpersonal skills, with fluency in English (Arabic proficiency is a plus). 
</li><li>
Ability to handle sensitive patient information with discretion and professionalism.</li></ul><div></div><div> 
Key Competencies:</div> 
<div></div><ul><li>
Customer Service Excellence: Ability to provide a warm and engaging patient experience. 
</li><li>
Organizational Skills: Capable of handling multiple tasks efficiently and ensuring smooth scheduling. 
</li><li>
Attention to Detail: Ensuring accuracy in patient records, billing, and scheduling. 
</li><li>
Communication &amp; Interpersonal Skills: Strong ability to interact effectively with patients, staff, and management. 
</li><li>
Problem-Solving &amp; Adaptability: Ability to resolve patient concerns and adapt to a fast-paced healthcare environment. 
</li><li>
Technology Proficiency: Comfort with clinic management software and digital patient records.</li></ul></div><div></div>

Clinic Patient Coordinator

American Hospital Dubai

<div>
 
 Provides direct patient care and coordinates patient care-related activities using the scientific process of nursing. Nursing care is given to Paediatric, adolescent, adult and geriatric populations.
 
 
 
 
 
 
 
 General
 
 
 <ul>
 <li>
 :Provides age-specific patient-centered care utilizing the nursing process
 </li>
 <li>
 .Performs patient assessment using appropriate, problem-focused, and age-specific assessment techniques
 </li>
 <li>
 .Performs continual critical care assessment of patient and family's physical and psychological needs
 </li>
 <li>
 .Involves the patient, significant others, and health care providers in the plan of care when appropriate
 </li>
 <li>
 .Collaborates with a multi-disciplinary team to provide patient care
 </li>
 <li>
 .Coordinates and plans critical care/clinical pathway, and prioritizes care, based on individual needs. Revise the care plan as necessary
 </li>
 <li>
 .Initiates appropriate transfer plan
 </li>
 <li>
 .Recognizes subtle cues to anticipate potential problems
 </li>
 <li>
 .Documents all relevant data in the medical record according to hospital/departmental standards
 </li>
 <li>
 .Ensures availability and maintenance of supplies and equipment needed for the unit and patient care
 </li>
 <li>
 .Performs clerical duties when needed
 </li>
 <li>
 .Assumes responsibility for meeting Joint Commission International Accreditation (JCIA) required mandatory education (e.g. fire, safety, infection control and others)
 </li>
 <li>
 .Participates in staff meetings and unit committees/projects
 </li>
 <li>
 .Participates in developing and achieving unit goals
 </li>
 <li>
 .Maintains a safe environment for patients and staff
 </li>
 <li>
 .Performs safe handling and administrating of Narcotic/Controlled and Semi-Controlled Drugs and documentation as directed by policies and procedures
 </li>
 <li>
 .Ensures completion of unit competencies i.e. pain management, and utilization of Emergency department devices
 </li>
 <li>
 .Maintains clinical and professional competency based on the latest research and established standards of practice
 </li>
 <li>
 .Completes yearly, the critical care nursing competencies (basic)
 </li>
 <li>
 .Participates in unit-based Continuous Quality Improvement (CQI) activities (data collection, CQI teams, incident reporting, customer complaint reporting, medication error reporting etc.)
 </li>
 <li>
 .Participates in ongoing educational activities
 </li>
 <li>
 .Maintains mandatory educational requirements
 </li>
 <li>
 .Performs additional duties when required
 </li>
 </ul>
 
 
 .Satellite Clinic Specific
 
 
 <ul>
 <li>
 :Identifies the patient accurately
 </li>
 <li>
 .Identifies and responds to urgent/emergencies appropriately and directs team members
 </li>
 <li>
 .Provides Nursing Care to patients before and post-procedure
 </li>
 <li>
 .Books patient for appointment, procedure, or treatment according to treatment plan
 </li>
 <li>
 .Follows up on patients' diagnostic tests and coordinate with physicians to inform patients about their results, treatment, or if a follow-up is needed with a physician
 </li>
 <li>
 .Keeps consultation rooms stocked and clean before and after the patient has been seen
 </li>
 <li>
 .Ensures patient education is provided upon discharge
 </li>
 <li>
 .Checks crash cart, refrigeration temperature checklist, etc
 </li>
 <li>
 .Reports medical equipment due for Planned Preventative Maintenance (PPM) monthly
 </li>
 <li>
 .Addresses urgent care cases with the physician
 </li>
 <li>
 .Addresses all Customer Relationship Management (CRM) tasks on time
 </li>
 <li>
 .Calls patients to inform them of approved labs and images and ensure scheduling takes place
 </li>
 <li>
 .Updates all patients about the status of their requests
 </li>
 <li>
 .Follows up with the insurance coordinators on approvals needed
 </li>
 </ul>
 
 
 
 
 
 .
 
 QUALIFICATION
 
 
 <ul>
 <li>
 S:Bachelor's degree in nursing (minimum of three (3) years full-time course duration)
 </li>
 <li>
 orDegree in Nursing (minimum two (2) years course duration) and Registration as a Registered Nurse from Canada, USA, UK, Ireland, South Africa, New Zealand, and Austral
 </li>
 <li>
 iaFor UAE nationals graduates of UAE or non-UAE universities are exempted from the experience and clinical training requirements for the applied title. (UAE nationals must submit a copy of their birth certificate and the mother's family boo
 </li>
 <li>
 k)Non-UAE national graduates from UAE universities are required to successfully complete six (6) months of clinical training post-graduation in an APS health facility (except for Registered and assistant Nurse title
 </li>
 <li>
 s)Must hold a valid License/Registration to practice in their home country and/or country of last employment (where applicabl
 </li>
 <li>
 e)Must hold a minimum of a valid Basic Life Support (BLS) Certification or others according to the scope of practi
 </li>
 </ul>
 
 
 cePROFESSIONAL EXPERIENC
 
 
 <ul>
 <li>
 E:Minimum of two (2) years of recent post-graduate experien
 </li>
 <li>
 ceKnowledge of and ability to render care and services based on age, appropriateness, and developmental needs of patien
 </li>
 <li>
 tsSkills in the assessment of patient and family's physical and psychological nee
 </li>
 <li>
 dsSkills in coordination and planning of care and prioritising care based on individual nee
 </li>
 <li>
 dsBasic Cardiac Life Support (BCLS) certification is essenti
 </li>
 </ul>
 
 
 
 al
</div>

Staff Nurse - Satellite Clinics (Outpatient)

Ayadi Home Health Care LLC

Provide and coordinate patient-centric and evidence based nursing care, under the supervision of a Registered Nurse, by ensuring compliance to ethical and professional standards set by regulatory authorities and the companyKEY RESPONSIBILITY AREASDeliver quality patient care under the supervision of a Registered Nurse in collaboration with the multi professional team according to set clinical standards and relevant legislationEnsure patient safety by identifying, preventing and managing risks in accordance with appropriate MCME risk policies, procedures and relevant legislationTake active responsibility for positive patient experiences by creating a conducive environment as guided by nursing leadershipContribute to a learning environment that builds employee competence

Assistant Nurse - OPD

Orthocure Medical Center -Mirdif

Role OverviewOrthocure Medical Center is seeking an experienced Clinical Research Coordinator to support our post‑operative research program. The role focuses on collecting clinical data, coordinating patient follow‑ups, and preparing case reports for DHA submission and scientific publication.Key Responsibilities<ul><li>Conduct post‑operative patient follow‑ups to gather accurate clinical and recovery data.</li><li>Prepare and organize clinical documentation for research and reporting.</li><li>Draft, edit, and finalize clinical case reports in collaboration with surgeons and clinical teams.</li><li>Submit case reports to DHA following all regulatory requirements and formatting standards.</li><li>Prepare manuscripts for publication in recognized medical journals or scientific platforms.</li><li>Ensure compliance with ethical, scientific, and regulatory guidelines throughout the research process.</li><li>Coordinate with multidisciplinary teams to validate clinical details and ensure accuracy.</li><li>Maintain strict confidentiality and data integrity in line with UAE healthcare regulations.</li></ul>Mandatory Requirements (Strongly Emphasized)<ul><li>Must have proven experience publishing clinical case reports to DHA &mdash; including formatting, documentation, and submission workflows.</li><li>Must have experience preparing manuscripts for scientific publication (local or international journals).</li><li>Strong knowledge of DHA research and case submission standards.</li><li>Ability to write, edit, and structure scientific manuscripts according to CARE or journal guidelines.</li><li>Experience in clinical research coordination, including data collection and ethical compliance.</li><li>Strong understanding of medical terminology and orthopedic procedures.</li></ul>Job Types: Full-time, Part-time

Clinical Research Coordinator

TrendDubai

Job Description: We are a leading medical aesthetic clinic in Dubai seeking a Medical Aesthetic Sales &amp; Patient Coordinator to manage patient inquiries, follow up on leads, and convert interest into confirmed aesthetic treatment bookings.Key Responsibilities:<ul><li>Handle and respond to patient inquiries via WhatsApp, Instagram, Facebook, and phone calls.</li><li>Contact new leads and follow up with interested patients professionally.</li><li>Explain aesthetic and cosmetic medical services (non-surgical &amp; surgical) clearly and confidently.</li><li>Convert inquiries into confirmed consultations and procedures.</li><li>Schedule, confirm, and manage patient appointments.</li><li>Follow up with pending leads and no-show patients.</li><li>Maintain accurate records of leads and patient interactions.</li><li>Coordinate closely with doctors, reception, and marketing team.</li></ul>Requirements:<ul><li>Previous experience in medical aesthetic sales or cosmetic clinics is highly preferred.</li><li>Fluent in Arabic and English (both required).</li><li>Strong communication, persuasion, and closing skills.</li><li>Ability to handle high-volume leads and work under pressure.</li><li>Organized, professional, and target-oriented.</li><li>Experience with WhatsApp Business and social media inquiries is a plus.</li></ul>What We Offer:<ul><li>Salary + commission</li><li>Clear sales targets and growth opportunities</li><li>Professional and supportive medical environment</li><li>Long-term career stability</li></ul>How to Apply: Please apply via Indeed with your updated CV. Only shortlisted candidates will be contacted.Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthExperience:<ul><li>sales: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Medical Aesthetic Sales & Patient Coordinator

Explore 1022+ Patient care coordinator in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.