patient care manager

Kanad Hospital

<div><h3 class="jobSectionHeader"><b>Description</b></h3>
The<b> Clinic Manager</b> provides operational and administrative leadership for Surgery and Dental Clinics, supporting a high‑volume, multidisciplinary ambulatory service. The role is accountable for patient flow, access, service quality, financial performance, and compliance with regulatory and accreditation standards (including JCI and DOH Abu Dhabi).<br>
The Clinic Manager works in close partnership with Head of Department and Charge Nurses, who retain full responsibility for clinical decision‑making and nursing practice. This role is explicitly non‑clinical and focused on operational excellence, access, and patient experience across multiple care models (scheduled, walk‑in, and semi‑urgent care).<br>
<b>Key Responsibilities</b><br>
<b>1. Operational Leadership</b><br>
Ensure 95% of continuity clinic patients are seen within 40 minutes of the later of scheduled appointment time or arrival (or triage completion for urgent care) through effective room allocation, staffing coordination, and provider schedule management. Ensure<ul><li> 95% of UCC patients are seen within 30 minutes (per JAWDA standards).</li><li>
Monitor real‑time patient flow dashboards and resolve same‑day bottlenecks.</li><li>
Coordinate with Patient Access Services to ensure front‑desk, call centre, scheduling, and registration workflows support seamless check‑in, triage, and check‑out across primary care, urgent care, and specialty clinics.</li><li>
Oversee provider documentation workflows, including standardized templates and approved AI tools, ensuring operational efficiency and regulatory (JCI, DOH, RCM) compliance.
</li>Publish provider schedules for clinics and inpatient coverage at least 3 months in advance, achieving<li> 95% schedule stability.
</li><li>Coordinate diagnostic and procedure workflows (e.g. ECG, stress testing, EEG, infusions, minor procedures) with relevant departmental leads to meet agreed turnaround times.</li></ul>
 <b>2. Patient Experience &amp; Service Excellence</b><br>
<ul><li>Review patient experience data (complaints, compliments, PREMs, PROMs) monthly, identify trends, and implement corrective actions within 30 days.</li><li>
Resolve non‑clinical patient complaints within 2 business days, documenting outcomes and learning points.</li><li>
Maintain Net Promoter Score and patient satisfaction metrics at agreed targets across all clinic types. Review WhatsApp and google feedback on a monthly basis, following up on and addressing issues leading to dissatisfaction.</li><li>
Ensure clear wayfinding, communication, and escalation pathways for urgent care and specialty patients.</li></ul>
<b>3. Quality, Safety &amp; Compliance (Non‑Clinical)</b><br>
<ul><li>Conduct daily administrative and environment‑of‑care (EOC) rounds, ensuring action items are closed within 14 days.</li><li>
Maintain continuous readiness for JCI and DOH inspections, focusing on access to care, patient rights, documentation, scheduling, and operational standards.</li><li>
Monitor provider documentation completeness and ensure 100% of encounters are correctly documented within 72 hours.
</li><li>Coordinate monthly operational, multidisciplinary meetings, tracking risks, incidents, trends, and improvement actions.</li></ul>
 <b>4. Staff Leadership &amp; Development (Non‑Nursing)</b><br>
<ul><li>Directly manage administrative staff, CMAs, technicians, and allied non‑nursing personnel across clinics.</li><li>
Lead recruitment, onboarding, orientation, and annual performance reviews for all non‑clinical staff.</li><li>
Maintain 100% compliance with mandatory training requirements for non‑nursing staff.
</li><li>Implement monthly coaching and development plans to improve service quality, productivity, and staff engagement.
</li><li>Manage staff rosters, leave, and coverage to ensure unplanned overtime remains</li></ul>
 <b>5. Financial &amp; Resource Management</b><br>
<ul><li>Support Heads of Department in developing, submitting, and tracking Operating and Capital Expenditure requests.</li>
Monitor coding and billing workflows to achieve<li> 95% clean‑claim submission rate, working with revenue cycle teams to close operational gaps.</li>
Lead initiatives to reduce patient no‑show and walk‑out rates by<li> 10% within 12 months.
</li><li>Track clinic productivity, visit volumes, and cost drivers, escalating risks to financial performance proactively.</li></ul>
 <b>6. Scheduling &amp; Capacity Optimization</b><br>
<ul><li>Review and optimize provider templates and clinic schedules quarterly to maintain access targets:</li><li>
Routine primary care:</li></ul>
<b>7. Communication &amp; Collaboration</b><br>
<ul><li>Organize monthly multidisciplinary<b> </b>clinic meetings, circulate minutes, and track actions to closure.</li><li>
Provide weekly performance reports to the Clinical Operations Director, covering volumes, access, KPIs, staffing risks, incidents, and improvement initiatives.</li><li>
Maintain and update clinic SOPs, operational workflows, escalation pathways, and business continuity plans.
</li><li>Partner closely with Clinical Leads and Charge Nurses, ensuring clear boundaries between clinical and operational accountability.</li></ul>
 <b>8. Project &amp; Change Management</b><br>
<ul><li>Lead at least two operational improvement projects per year, with measurable outcomes (e.g. reduced waiting times, improved access, documentation efficiency).</li><li>
Manage operational readiness for new services, extended hours, pathway redesigns, and clinic expansions.</li><li>
Complete post‑implementation reviews within 30 days of major changes, documenting lessons learned and performance impact.</li></ul><br>
<br>
<h3 class="jobSectionHeader"><b>Qualification</b></h3><br>
<ul><li>Hands-on leadership, and high competency with tech systems (MS365, SAP, etc.).</li><li><b>
Must Have Worked In</b>: Healthcare or hospital supply chain settings&mdash;priority given to UAE experience.</li><li>
With UAE experience a plus</li><li>
Arabic language preferred</li><li><b>
Must Know</b>:<ul><li>
Vendor and contract management (especially for medical consumables and capex)</li><li>
Strategic sourcing, RFP/Tender processes, and cost containment</li><li>
ERP systems (SAP preferred)</li><li>
Excel</li><li>
Stakeholder coordination across clinical, finance, and regulatory functions</li></ul></li></ul><h3 class="jobSectionHeader"><b>
Experience</b></h3>
At least<b> 3- 5 years i</b><b>n a managerial role</b> specifically within supply chain with empirical evidence of continuous improvement outcomes</div>

Clinic Manager - Surgery and Dental Clinics

Belgravia Home Healthcare

<p>Belgravia Healthcare is looking for an ambitious, commercially focused Growth &amp; Performance Marketing Manager to join our team in Dubai.</p><p>We're looking for someone who understands how to generate high-quality leads, optimise conversion rates, analyse performance data and drive measurable business growth, not looking for someone to simply manage social media.</p><p><b>Candidates should have proven marketing experience within the healthcare sector, with a demonstrated ability to drive patient/client acquisition and deliver measurable commercial outcomes.</b></p><p>This role will work closely with our leadership team to support the growth of our healthcare services, including childcare, newborn care, elderly care, physiotherapy, GP services and complex clinical care.</p><p><b>What You'll Be Responsible For:</b></p><p>&Oslash; <b>Lead Generation &amp; Performance Marketing</b></p><ul><li>Plan, launch and optimise Google Ads and Meta campaigns</li><li>Develop lead generation strategies across multiple service lines</li><li>Monitor lead quality, conversion rates and return on investment</li><li>Create and optimise landing pages and conversion funnels</li><li>Implement retargeting and nurturing campaigns</li></ul><p>&Oslash; <b>CRM &amp; Customer Journey Management</b></p><ul><li>Own and manage our CRM platform</li><li>Ensure accurate lead tracking and reporting</li><li>Build automations and workflows</li><li>Improve lead response times and conversion rates</li><li>Monitor customer journeys from enquiry through to booking</li></ul><p>&Oslash; <b>Website &amp; Digital Growth</b></p><ul><li>Update website content and service pages</li><li>Improve website conversion rates</li><li>Support SEO strategy and implementation</li><li>Create landing pages for campaigns and events</li><li>Identify opportunities to improve user experience and lead capture</li></ul><p>&Oslash; <b>Analytics &amp; Reporting</b></p><ul><li>Manage Google Analytics, Tag Manager, Meta Pixel and conversion tracking</li><li>Produce clear and actionable monthly reports</li><li>Analyse campaign performance and identify opportunities for improvement</li><li>Make recommendations based on data, not assumptions</li></ul><p>&Oslash; <b>Agency &amp; Stakeholder Management</b></p><ul><li>Work closely with our external marketing agency</li><li>Ensure campaigns are aligned with business objectives</li><li>Challenge ideas when necessary and provide strategic input</li><li>Coordinate marketing activity with business development, operations and clinical teams</li></ul><p><b>What We're Looking For</b></p><ul><li>Proven experience managing Google Ads and Meta campaigns</li><li>Strong understanding of lead generation and conversion optimisation</li><li>Experience managing CRM systems and reporting dashboards</li><li>Knowledge of Google Analytics, Tag Manager and conversion tracking</li><li>Ability to analyse data and translate it into action</li><li>Strong communication and project management skills</li><li>Healthcare experience would be highly advantageous</li><li>A proactive mindset with the confidence to take ownership and drive results</li></ul><p><b>What Success Looks Like</b></p><ul><li>Increased qualified leads across key services</li><li>Improved lead-to-client conversion rates</li><li>Reduced cost per acquisition</li><li>Improved CRM utilisation and reporting</li><li>Increased website enquiries and bookings</li><li>Clear visibility of marketing performance and ROI</li></ul><p><b>Why Join Belgravia?</b></p><p>Belgravia Healthcare is one of Dubai's growing home healthcare providers, delivering high-quality childcare, newborn care, elderly care and clinical services directly to families in their homes.</p><p>You'll have the opportunity to make a genuine impact, work closely with leadership and help shape the future growth of the business.</p><p>If you're passionate about growth, performance marketing and turning strategy into results, we'd love to hear from you.</p><p>Work Location: In person</p>

Growth & Performance Marketing Manager

Johns Hopkins Aramco Healthcare

<div></div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Title</b></h2>
</div><div>CLINICAL NURSE EDUCATOR 1 (CNE1).</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Family</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Function</b></h2>
</div><div>CNO</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Code</b></h2>
</div><div>30009469</div></div><div><div><h2 class="jobSectionHeader"><b>
Reports to Job</b></h2>
</div><div>Team Lead or Nurse Unit Manager</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description Summary</b></h2>
</div><div>The Clinical Nurse Educator 1 (CNE1) .- which may work in various JHAH locations and subject to various workshifts .- is responsible for enhancing the knowledge, clinical skills and competencies of nursing staff within the Organization. The CNE will play a critical role in supporting clinical excellence through education, mentorship, and the implementation of evidence.-based practices. This position requires a strong background in clinical nursing, education, and project management.</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities %</b></h2>
</div><div>20</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Oversee clinical practice education research and Evidence Based Practice of Nursing Organization
</li><li>Pursue high staff engagement</li><li>
Obtain high patient experience</li><li>
Achieve and sustain highquality of care and patient safety</li><li>
Support the empowerment of nurses through the enculturation of the JHAH Nursing Professional Practice Model</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities %</b></h2>
</div><div>80</div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Collaborate with nursing leadership and nurses to identify educational needs for staff development Design deliver and evaluate educational programsinservices accreditation preparation and training sessions for nursing staff and trainees</li><li>
Develop and implement competency assessment tools and processes to evaluate staff and trainees skills and knowledge per specialty and provide feedback for improvement</li><li>
Develop and facilitate comprehensive orientation programs for new nursing hires Ensure new staff are integrated into the clinical environment with the knowledge and skills necessary for success</li><li>
Promote a culture of inquiry and critical thinking among nursing staff and trainees Serve and lead as a subject matter expert in evidencebased practices guiding nursing staff and interdisciplinary team in the application of research findings to clinical care and projects</li><li>
Provide direct clinical support and guidance to nursing staff fostering a culture of continuous learning and improvement</li><li>
Establish and oversee mentorship and preceptorship programs that support the onboarding and ongoing development of nursing staff Act as a mentor to new and existing nurses facilitating professional growth and development fostering relationships and collaboration</li><li>
Participate in system design enhancement and optimization and conduct product evaluation and new technology to improve clinical workflows</li><li>
Participate in the review development and dissemination of nursing policies and procedures to ensure compliance with regulatory standards and best practices</li><li>
Participate in organizational committees and taskforces focused on quality improvement patient safety and staff development</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Education Required</b></h2>
</div><div>Bachelor's Degree in Nursing is required Masters and/or clinical teaching certificate are preferred</div></div><div><div><h2 class="jobSectionHeader"><b>
Professional Certifications Required</b></h2>
</div><div>Current licensure as a professional registered nurse. Demonstrated strong Oral and Written Communication Skills, Project Management, Quality Improvement, Change management, Time Management and Organizational skills are required.</div></div><div><div><h2 class="jobSectionHeader"><b>
Years of Experience</b></h2>
</div><div>Minimum 6 years of applicable experience</div></div><div><div><h2 class="jobSectionHeader"><b>
Languages</b></h2>
</div><div>English:Fully Proficient ; Arabic:Preferred</div></div><div><div><h2 class="jobSectionHeader"><b>
Functional Competencies</b></h2>
</div><div><ul><li>Due Diligence</li><li>
Audit Reporting</li><li>
Data Collection</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core Competencies</b></h2>
</div><div><ul><li>Excellence</li><li>
Integrity</li><li>
Accountability</li><li>
Cybersecurity</li><li>
Person-Centered Care</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Acknowledgement</b></h2>
</div><div>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Title</b></h2>
</div><div>No</div></div><div><div><h2 class="jobSectionHeader"><b>
Supplemental Work/Experience/Education Information</b></h2>
</div><div>N/A</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Description</b></h2>
</div><div>N/A</div></div></div></div></div></div></div></div><p></p>

CLINICAL NURSE EDUCATOR 1 (CNE1).

Rightangled

<div><p><b>About Medetone</b></p><p>
Medetone is a dynamic and rapidly growing online pharmacy committed to transforming healthcare through innovation and exceptional customer service. We provide a comprehensive range of prescription medications, over-the-counter products, and personalised healthcare services designed to enhance patient care. We are looking for a meticulous, proactive, and technically grounded<b> Product Manager</b> to join our team in Dubai and take end-to-end ownership of building, shipping, and maintaining our HealthTech SaaS platform and Shopify integrations with precision and strategic vision.</p><b>
Role Overview</b><p>
We are seeking a highly skilled, hands-on <b>Technical Product Manager</b> to join our team in Dubai. This is an end-to-end product ownership role where you will lead a SaaS platform from its initial concept and foundational architecture all the way to successful product shipping and market launch.</p><p>
The ideal candidate must come from a <b>HealthTech or healthcare-related background</b> and possess a strong technical foundation. You will bridge the gap between complex engineering, UI/UX design, and business strategy to build a world-class health platform.</p><b>
Key Responsibilities</b><ul><li><b>
End-to-End Product Lifecycle:</b> Take full, hands-on ownership of the SaaS platform from initial ideation, scoping, and requirement gathering through to development, testing, shipping, and post-launch iteration.</li><li><b>
Shopify &amp; SaaS Integration:</b> Lead the strategy and integration of the platform with Shopify ecosystems and other core SaaS architectures.</li><li><b>
Agile Project Management:</b> Actively manage the product backlog, write detailed user stories, and drive sprint planning using <b>Jira</b>.</li><li><b>
Design Collaboration:</b> Apply your knowledge of <b>UI/UX design</b> principles and <b>Service Design</b> to ensure the platform is highly intuitive, accessible, and user-centric for healthcare stakeholders.</li><li><b>
Technical Leadership:</b> Collaborate deeply with engineering teams. Utilize your technical background to evaluate software architecture, discuss APIs, and guide development choices.</li></ul><p></p><b><br>
Requirements</b><br>
<br>
<b>Required Qualifications &amp; Experience</b><ul><li>️ <b>Mandatory Screening Criteria:</b> Candidates who do not meet the exact experience, background, and location requirements below will not be considered.</li></ul><ul><li><b>
Total Experience:</b> Minimum of <b>3 years of hands-on product management experience</b> specifically within software/SaaS environments.</li><li><b>
Industry Background:</b> Must have direct experience working within a <b>HealthTech, medical, or health-related company</b>.</li><li><b>
Proven Track Record:</b> Proven experience building and shipping a software platform <b>from scratch (initial stage to launch)</b>.</li><li><b>
Tools &amp; Ecosystems:</b> Advanced, hands-on proficiency with <b>Jira</b> and direct experience working within the <b>Shopify</b> ecosystem.</li><li><b>
Design Literacy:</b> Strong foundational knowledge of <b>UI/UX design</b> workflows and <b>Service Design</b> methodologies.</li><li><b>
Location:</b> Must be based in or willing to relocate immediately to <b>Dubai, UAE</b> for a full-time role.</li><li>
Strong software development familiarity; hands-on knowledge or past experience with <b>PHP Laravel</b> is considered a significant advantage.</li></ul><br>
<b>
Benefits</b><p><b><br>
What We Offer</b></p><ul><li>Competitive Salary</li><li>Pension Scheme</li><li>Employee Discounts on Healthcare Products</li><li>Professional Development Opportunities</li><li>A Friendly and Inclusive Team Culture.</li><li>Employment Visa.</li></ul></div>

Technical Product Manager

Worabec Community Support and Healthcare

<p><b>Job Summary</b></p><p>Worabec Community Support and Healthcare is seeking an experienced and compassionate Senior Healthcare Customer Relations Manager to oversee patient support operations, customer engagement initiatives, and healthcare service coordination across the organization.</p><p>This role is ideal for a professional who enjoys improving patient experiences, building strong customer relationships, and leading service-focused operational initiatives in a fast-paced healthcare environment. The successful candidate will play a key role in strengthening patient satisfaction, supporting operational efficiency, and maintaining high-quality healthcare customer service standards.</p><p>We are looking for a proactive and organized leader with strong communication skills, healthcare customer service experience, and a passion for delivering exceptional patient support experiences.</p><p><b>What You'll Do</b></p><ul><li>Oversee daily healthcare customer relations and patient support operations</li><li>Manage patient engagement activities and service quality improvement initiatives</li><li>Handle escalated patient concerns and ensure timely issue resolution</li><li>Collaborate with operational and healthcare teams to maintain efficient service delivery standards</li><li>Monitor patient satisfaction metrics and identify opportunities to improve healthcare support experiences</li><li>Prepare operational reports, customer insights, and service performance updates for leadership</li><li>Support onboarding, coaching, and operational training activities for customer support teams</li><li>Maintain accurate patient service records, operational documentation, and reporting data</li><li>Improve operational procedures related to healthcare customer support and patient engagement</li><li>Coordinate communication between patients and internal operational departments</li><li>Support patient retention and customer experience initiatives</li><li>Assist with continuous improvement projects related to healthcare support operations</li></ul><p><b>Requirements</b></p><ul><li>5+ years of experience in healthcare customer relations, patient services management, healthcare operations, or customer support leadership</li><li>Previous supervisory or management experience preferred</li><li>Strong communication and relationship management skills</li><li>Excellent organizational and operational coordination abilities</li><li>Experience managing patient-facing workflows and healthcare support operations</li><li>Strong problem-solving and leadership capabilities</li><li>Ability to manage multiple priorities in a fast-paced healthcare environment</li><li>Professional and patient-focused approach to operational leadership</li><li>Experience with CRM systems, scheduling platforms, and operational reporting tools preferred</li><li>Degree or diploma in Healthcare Administration, Business Administration, Nursing, or related field preferred</li></ul><p><b>Why Work With Us</b></p><p>At Worabec Community Support and Healthcare, we believe exceptional healthcare customer support is essential to positive patient experiences and operational excellence. We provide a collaborative and professional workplace where employees are encouraged to contribute ideas, strengthen service standards, and continue developing their careers.</p><p>Our organization values professionalism, teamwork, patient satisfaction, and continuous improvement. You will have the opportunity to lead meaningful healthcare support initiatives while working alongside experienced professionals in a growing healthcare services environment.</p><p>الراتب المدفوع: ﷼١٨٬٠٠٠٫٠٠&nbsp;لكل شهر</p><p>موقع العمل: بشكل شخصي</p>

Senior Healthcare Customer Relations Manager

Edwards Lifesciences

<div><p>Responsible for strategic account leadership, is the SHD execution anchor and commercial integrator by managing SHD accounts, governing the Country LT, and partnering with Public Affairs to lead and/or coordinate key engagements
</p><p></p><p><b>How you'll make an impact
</b></p><p>Strategic Account Leadership &ndash; Manage strategic accounts and lead executive engagement (e.g. GPOs)
</p><p></p><p>SHD Execution Anchor &amp; Commercial Integrator:
</p><ul><li>Partner with Public Affairs team on institutional relationships, governmental engagement
</li></ul><ul><li>Day-to-day Country Leader support in running strategic account processes and manage offerings to SHD accounts
</li></ul><ul><li>Leader and/or coordinate engagement with national societies, patient associations, other national and sub-national parties, etc.
</li></ul><p></p><p>Owner for certain capabilities such as bids &amp; tenders, local congress &amp; events execution
</p><p></p><p>Country LT Leadership &ndash; lead the CLT governance
</p><p></p><p>Cultural Stewardship &ndash; local engagement, strengthen Edwards cultural cohesion across teams, ESG implementation, etc.
</p><p></p><p>Operations and Compliance &ndash; manage internal in-country operations (e.g. office related, sign supplier contracts, etc.)
</p><p></p><p><b>What you'll need
</b></p><p>- Bachelor degree or Equivalent
</p><ul><li>Experience as a business unit manager/ general manager overseeing cross functional areas at country level with total minimum of 10 years of industry experience and 5 years of experience in leadership role.
</li></ul><p></p><p><b>Required Skills
</b></p><ul><li>Experience developing and executing complex strategies at country level required
</li></ul><ul><li>Experience in conducting health economics, patient-reported outcomes, retrospective data analyses, epidemiology or health services research projects highly preferred
</li></ul><ul><li>Experience developing pharma/health-economic models, either for publication or for interactive use with customers preferred
</li></ul><ul><li>Experience working in a regulated industry preferred
</li><li>Proven successful project management leadership skills
</li><li>Proven expertise in Microsoft Office Suite and related tools and systems
</li><li>Excellent problem-solving, organizational, analytical and critical thinking skills including high discretion/judgment in decision making
</li><li>Excellent written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives
</li><li>Ability to read, write and speak English and local languages
</li><li>Recognized as an expert within sub-function(s) and/or area(s) and broader organization with broad-based expertise across area and related functions
</li><li>Strict attention to detail
</li><li>Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization
</li><li>Ability to work and excel within a fast paced, dynamic, and constantly changing work environment
</li><li>Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health &amp; Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control</li></ul></div><p></p>

GCC & Levant Cluster Director

Fakeeh University Hospital

About Us
<br>Fakeeh Health is a pioneering healthcare group brought to the UAE by the esteemed founders of Fakeeh Care Group, KSA . With a strong legacy in clinical excellence, research & innovation, and academic integration, Fakeeh Health stands as a testament to our unwavering commitment to delivering holistic, high-quality, and accessible healthcare.
<br><br>
Fakeeh Health includes a network of patient-focused facilities led by our flagship, Fakeeh University Hospital , where Person-Centered Care (PCC) guides both patient and employee experiences. As a Planetree-aligned organization, we foster a supportive and empowering work culture. Our network also includes Fakeeh MediCenters across Dubai for accessible primary care, the tech-enabled Fakeeh Smart Clinic for hybrid physical and virtual care, and Fakeeh DaySurge , focused on minimally invasive, same-day procedures.
<br><br>
Aligned with our organizational values and PCC goals, we value professionals who bring experience in community engagement or corporate social responsibility (CSR), as such backgrounds reflect our shared commitment to meaningful social impact and community upliftment. Job Profile:
<br><br>
To support AP. including Vendor Relations, and the AP disbursement in ERP systems.
<br><br>
To support accounting functions including maintenance of ledger, accounts payable, and project accounting; ensures accuracy and timeliness.
<br><br>
To develop, implement, and maintain systems, procedures, and policies, including accounts payable functions to ensure adherence to company guidelines.
<br><br>
<b>Job Responsibilities:</b> Accountant – Accounts Payable
<br>Accountant, Accounts Payable is responsible for managing end-to-end accounts payable activities, ensuring timely and accurate processing of vendor invoices, payments, and reconciliations. The role supports financial integrity, cost control, and compliance within a fast-paced healthcare environment.
<br>This position requires experience within the UAE and a strong understanding of healthcare procurement and vendor management processes. Experience in hospital or healthcare settings is highly desired.
<br>Main Accountabilities
<br><br>
Process vendor invoices accurately and ensure proper matching with purchase orders and goods receipt notes (3-way matching)
<br><br>
Manage payment cycles, including preparation of payment runs, transfers, and cheque processing
<br><br>
Reconcile vendor statements and resolve discrepancies in a timely manner
<br><br>
Maintain accurate accounts payable records and aging reports
<br><br>
Coordinate with procurement and internal departments to validate invoices and resolve issues
<br><br>
Ensure compliance with VAT regulations and proper documentation of transactions
<br><br>
Monitor and control expenses in line with approved budgets
<br><br>
Support month-end closing activities related to payables and accruals
<br><br>
Prepare AP reports, cash flow forecasts, and management summaries
<br><br>
Assist in audits by providing required documentation and reconciliations
<br><br>
Identify and implement process improvements to enhance efficiency and controls
<br><br>
Utilize ERP systems (SAP preferred) for AP processing and reporting
<br><br>
Education, Experience & Skills
<br><br>
Bachelor’s degree in Finance, Accounting, or Commerce
<br><br>
Masters Degree is an advantage
<br><br>
3–5 years of experience in Accounts Payable, preferably within healthcare in UAE is highly advantageous
<br><br>
Strong knowledge of VAT regulations in the UAE
<br><br>
Hands-on experience with ERP systems (SAP highly desired)
<br><br>
Strong reconciliation and organizational skills
<br><br>
High attention to detail with ability to meet deadlines
<br><br>
Good communication skills for vendor and internal stakeholder coordination
<br><br>
<b>. Education:</b><br>
<b>Bachelor's in Accounting Qualification / Experience:</b> Competencies:
<br>Quality Oriented
<br>Abilitty to manage stress
<br>Taking Responsibility
<br>Teamwork
<br>Adaptability & Resilience
<br>Compassionate and Effective Communication
<br>Accountability & Role Understanding with Accreditation Knowledge Others:
<br><br>
<b>Quality Improvement (Safety, Risk Management):</b><br>
Participates in continuous quality improvement projects, and Departmental projects.
<br>Demonstrate a safe working environment through compliance with Hospital Policy and Procedure regarding safety & infection control.
<br>Promote and maintain a culture of safety.
<br><br>
<b>Patient Experience:</b><br>
Participates in customer service trainings
<br>Encourages customers to respond to Satisfaction Survey
<br><br>
<b>Conditions:</b><br>
The job description is subject to periodic review and may be updated as necessary. All job descriptions are reviewed every 3 years or more often as deemed applicable to ensure they remain relevant.

Accounts Payable Accountant

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