patient care manager

Gentiva

<div>Overview:
<p><b>
Advance Hospice Care. Lead Clinical Excellence. Inspire Compassionate Teams.
</b></p><p>We are seeking a dedicated Patient Care Manager to join our hospice team. Reporting directly to the Executive Director or Administrator, you will oversee patient care activities to ensure the delivery of high-quality, compliant hospice services. This leadership role involves managing clinical operations, coordinating care, and developing staff to uphold the highest standards of patient care and regulatory compliance.</p><p></p><p><b><br>
As a Hospice Patient Care Manager, You Will:</b></p><ul><li>
Oversee and direct patient care services to ensure the delivery of high-quality hospice care</li><li>
Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits&mdash;making decisions based on clinical judgment and priority</li><li>
Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner</li><li>
Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes</li><li>
Serve as a mentor, trainer, and clinical support to associates, supporting development, performance, and compliance</li><li>
Ensure all care delivery meets federal, state, and local regulatory standards, as well as company policies and procedures</li><li>
Support performance improvement initiatives, quality assessments, and operational efficiencies within your location</li></ul>
About You:
<p><b>
Qualifications &ndash; What You&rsquo;ll Bring:</b></p><ul><li>
Current RN license in the state of employment</li><li>
Graduate of an accredited nursing program</li><li>
Minimum of 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting</li><li>
Demonstrated ability to apply hospice principles, industry standards, and regulatory compliance (Medicare, Medicaid, JCAHO, ACHC)</li><li>
Knowledge and compassion for terminally ill patients and their families</li><li>
Ability to lead a diverse care team while adapting to the emotional and clinical needs of patients from various backgrounds</li><li>
Strong interpersonal, organizational, and leadership skills</li><li>
Competency in clinical documentation and technology systems</li></ul><p></p><p><b><br>
Preferred Qualifications (Not Required):</b></p><ul><li>
Bachelor of Science in Nursing (BSN)</li><li>
Previous leadership, team management, or supervisory experience in hospice or home health</li><li>
Familiarity with EMR systems and telehealth platforms</li><li>
Certification in Hospice and Palliative Nursing (CHPN)</li></ul>
We Offer:
<p><b>
Benefits for All Associates (Full-Time, Part-Time &amp; Per Diem):</b></p><ul><li>
Competitive Pay</li><li>
401(k) with Company Match</li><li>
Career Advancement Opportunities</li><li>
National &amp; Local Recognition Programs</li><li>
Teammate Assistance Fund</li></ul><p></p><p><b><br>
Additional Full-Time Benefits:</b></p><ul><li>
Medical, Dental, Vision Insurance</li><li>
Mileage Reimbursement or Fleet Vehicle Program</li><li>
Generous Paid Time Off + 7 Paid Holidays</li><li>
Wellness Programs (Telemedicine, Diabetes Management, Joint &amp; Spine Concierge Care)</li><li>
Education Support &amp; Tuition Assistance (ASN to BSN, BSN to MSN)</li><li>
Free Continuing Education Units (CEUs)</li><li>
Company-paid Life &amp; Long-Term Disability Insurance</li><li>
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)</li></ul><p></p><p><b><br>
Ready to Join a Team That Cares?</b></p><p></p><p><br>
Apply today and help us lead the way in delivering hospice care that truly matters.</p>
Legalese:
<ul><li>This is a safety-sensitive position</li><li>
Employee must meet minimum requirements to be eligible for benefits</li><li>
Where applicable, employee must meet state specific requirements</li><li>
We are proud to be an EEO employer</li><li>
We maintain a drug-free workplace</li></ul>
Location: Heartland Hospice Our Company:<p></p><div><br>
At Heartland Hospice, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.</div><div></div><div><br>
Our place is by the side of those who need us &ndash; from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.</div><div></div><div><br>
Our nationwide reach is powered by a family of trusted brands that include:</div><ul><li><b>
Hospice care:</b> Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon</li><li><b>
Palliative care:</b> Empatia Palliative Care, Emerald Coast Palliative Care</li><li><b>
Home health care:</b> Heartland Home Health</li><li><b>
Advanced illness management:</b> Illumia Health</li></ul><div></div><div><br>
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized &ndash; and kindness is celebrated.</div>
Related Job Titles:
<p>
Hospice RN Patient Care Manager, Hospice Clinical Manager, Hospice Nurse Manager, Hospice RN Supervisor, Hospice Nursing Leadership, Hospice Care Manager RN, Hospice Patient Care Coordinator, Hospice Nurse Leader, Hospice RN Job, Hospice RN Leadership Role, Hospice Nursing Management, Hospice Care Team Leader, Hospice RN Supervisor Jobs, Hospice Regulatory Compliance, Hospice Nursing BSN Jobs, Hospice CHPN Certified Nurse, Hospice Telehealth Nursing, Hospice EMR Experience, Hospice Clinical Documentation, Hospice Home Health RN Manager, Hospice Nurse Supervisor, Hospice Nursing Supervisor Role, Hospice RN Leadership Opportunities, Hospice Care Management RN.</p></div>

Hospice Patient Care RN Manager

<div>Overview:
<p><b>
Advance Hospice Care. Lead Clinical Excellence. Inspire Compassionate Teams.</b></p><p>
We are seeking a dedicated Patient Care Manager to join our hospice team. Reporting directly to the Executive Director or Administrator, you will oversee patient care activities to ensure the delivery of high-quality, compliant hospice services. This leadership role involves managing clinical operations, coordinating care, and developing staff to uphold the highest standards of patient care and regulatory compliance.</p><p></p><p><b><br>
As a Hospice Patient Care Manager, You Will:</b></p><ul><li>
Oversee and direct patient care services to ensure the delivery of high-quality hospice care</li><li>
Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits&mdash;making decisions based on clinical judgment and priority</li><li>
Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner</li><li>
Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes</li><li>
Serve as a mentor, trainer, and clinical support to associates, supporting development, performance, and compliance</li><li>
Ensure all care delivery meets federal, state, and local regulatory standards, as well as company policies and procedures</li><li>
Support performance improvement initiatives, quality assessments, and operational efficiencies within your location</li></ul>
About You:
<p><b>
Qualifications &ndash; What You&rsquo;ll Bring:</b></p><ul><li>
Current RN license in the state of employment</li><li>
Graduate of an accredited nursing program</li><li>
Minimum of 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting</li><li>
Demonstrated ability to apply hospice principles, industry standards, and regulatory compliance (Medicare, Medicaid, JCAHO, ACHC)</li><li>
Knowledge and compassion for terminally ill patients and their families</li><li>
Ability to lead a diverse care team while adapting to the emotional and clinical needs of patients from various backgrounds</li><li>
Strong interpersonal, organizational, and leadership skills</li><li>
Competency in clinical documentation and technology systems</li></ul><p></p><p><b><br>
Preferred Qualifications (Not Required):</b></p><ul><li>
Bachelor of Science in Nursing (BSN)</li><li>
Previous leadership, team management, or supervisory experience in hospice or home health</li><li>
Familiarity with EMR systems and telehealth platforms</li><li>
Certification in Hospice and Palliative Nursing (CHPN)</li></ul>
We Offer:
<p><b>
Benefits for All Associates (Full-Time, Part-Time &amp; Per Diem):</b></p><ul><li>
Competitive Pay</li><li>
401(k) with Company Match</li><li>
Career Advancement Opportunities</li><li>
National &amp; Local Recognition Programs</li><li>
Teammate Assistance Fund</li></ul><p></p><p><b><br>
Additional Full-Time Benefits:</b></p><ul><li>
Medical, Dental, Vision Insurance</li><li>
Mileage Reimbursement or Fleet Vehicle Program</li><li>
Generous Paid Time Off + 7 Paid Holidays</li><li>
Wellness Programs (Telemedicine, Diabetes Management, Joint &amp; Spine Concierge Care)</li><li>
Education Support &amp; Tuition Assistance (ASN to BSN, BSN to MSN)</li><li>
Free Continuing Education Units (CEUs)</li><li>
Company-paid Life &amp; Long-Term Disability Insurance</li><li>
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)</li></ul><p></p><p><b><br>
Ready to Join a Team That Cares?</b></p><p></p><p><br>
Apply today and help us lead the way in delivering hospice care that truly matters.</p>
Legalese:
<ul><li>This is a safety-sensitive position</li><li>
Employee must meet minimum requirements to be eligible for benefits</li><li>
Where applicable, employee must meet state specific requirements</li><li>
We are proud to be an EEO employer</li><li>
We maintain a drug-free workplace</li></ul>
Location: Gentiva Hospice Our Company:<p></p><div><br>
At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.</div><div></div><div><br>
Our place is by the side of those who need us &ndash; from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.</div><div></div><div><br>
Our nationwide reach is powered by a family of trusted brands that include:</div><ul><li><b>
Hospice care:</b> Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon</li><li><b>
Palliative care:</b> Empatia Palliative Care, Emerald Coast Palliative Care</li><li><b>
Home health care:</b> Heartland Home Health</li><li><b>
Advanced illness management:</b> Illumia Health</li></ul><div></div><div><br>
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized &ndash; and kindness is celebrated.</div>
Related Job Titles:
<p>
Hospice RN Patient Care Manager, Hospice Clinical Manager, Hospice Nurse Manager, Hospice RN Supervisor, Hospice Nursing Leadership, Hospice Care Manager RN, Hospice Patient Care Coordinator, Hospice Nurse Leader, Hospice RN Job, Hospice RN Leadership Role, Hospice Nursing Management, Hospice Care Team Leader, Hospice RN Supervisor Jobs, Hospice Regulatory Compliance, Hospice Nursing BSN Jobs, Hospice CHPN Certified Nurse, Hospice Telehealth Nursing, Hospice EMR Experience, Hospice Clinical Documentation, Hospice Home Health RN Manager, Hospice Nurse Supervisor, Hospice Nursing Supervisor Role, Hospice RN Leadership Opportunities, Hospice Care Management RN.</p></div>

Vitas Healthcare

The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team s patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement. Salary Range: $128,000k-$153,600k/Annual<br><br> <p><strong>Benefits Include:</strong></p><ul><li><strong>Full Time- M-F 8-5 in Office- In the field with team 4/6 times per month</strong></li><li><strong>Salaried </strong></li><li><strong>Competitive compensation</strong></li><li><strong>Generous PTO</strong></li><li><strong>Tuition Reimbursement</strong></li><li><strong>Mileage Reimbursement</strong></li><li><strong>Health (Including Dental & Vision), Life and Disability Insurance</strong></li><li><strong>Roadside Assistance</strong></li><li><strong>401(k) plan with numerous investment options and generous company match</strong></li><li><strong>Pre-tax healthcare and dependent care flexible spending accounts</strong></li><li><strong>Cancer and/or critical illness benefit</strong></li><li><strong>Employee Assistance Program</strong></li><li><strong>Legal Insurance</strong></li><li><strong>Affinity Program</strong></li></ul> QUALIFICATIONS <ul><li>Reliable transportation with appropriate license and insurance coverage for driver and passengers.</li><li>Private telephone in home.</li><li>Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care.</li><li>Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement.</li><li>Working knowledge of VITAS information system (Vx) and the ability to utilize management reports.</li><li>Two years successful supervisory experience or equivalent in a health care organization.</li></ul> EDUCATION <ul><li>Bachelor's degree preferred.</li><li>Current and valid R.N. License to practice in the state where the VITAS program is located.</li></ul> <br> <p>Behind every patient success story at VITAS every last wish fulfilled, every loving memory made is a team of compassionate, expert professionals doing their best to make a difference.</p><p>To attract and retain the nation s top talent, VITAS demonstrates what employees can expect from a career with the nation s leading provider of end-of-life care. We call it the <strong>VITAS Employee Promise</strong>.</p><p>Our video about the Employee Promise features our staff, whose firsthand experience offers useful insight into the five key areas that define VITAS culture:</p><ul><li><strong>Purpose: </strong>A mission-driven and fulfilling career caring for patients with advanced illness</li><li><strong>Passion:</strong> The opportunity to work with people who share your deep caring for the work you do</li><li><strong>People:</strong> A commitment to focus on employees, the heartbeat of VITAS, and to provide resources that complement their daily work</li><li><strong>Possibilities:</strong> A caring culture that supports professional growth in an environment equipped with technology and protocols that ensure a safe and productive work experience</li><li><strong>Presence:</strong> Accessible, approachable, and authentic leaders who have a desire to listen and learn from their employees</li></ul>

Patient Care Team Manager (RN)- Torrance, CA

The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team s patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement. <br><br> <p><strong>Benefits Include:</strong></p><ul><li><strong>Full Time- M-F 8-5 in Office- In the field with team 4/6 times per month</strong></li><li><strong>Salaried </strong></li><li><strong>Competitive compensation</strong></li><li><strong>Generous PTO</strong></li><li><strong>Tuition Reimbursement</strong></li><li><strong>Mileage Reimbursement $0.70 </strong></li><li><strong>Health (Including Dental & Vision), Life and Disability Insurance</strong></li><li><strong>Roadside Assistance</strong></li><li><strong>401(k) plan with numerous investment options and generous company match</strong></li><li><strong>Pre-tax healthcare and dependent care flexible spending accounts</strong></li><li><strong>Cancer and/or critical illness benefit</strong></li><li><strong>Employee Assistance Program</strong></li><li><strong>Legal Insurance</strong><br></li></ul> QUALIFICATIONS <ul><li>Reliable transportation with appropriate license and insurance coverage for driver and passengers.</li><li>Private telephone in home.</li><li>Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care.</li><li>Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement.</li><li>Working knowledge of VITAS information system (Vx) and the ability to utilize management reports.</li><li>Two years successful supervisory experience or equivalent in a health care organization.</li></ul> EDUCATION <ul><li>Bachelor's degree preferred.</li><li>Current and valid R.N. License to practice in the state where the VITAS program is located.</li></ul> <br> <p>Behind every patient success story at VITAS every last wish fulfilled, every loving memory made is a team of compassionate, expert professionals doing their best to make a difference.</p><p>To attract and retain the nation s top talent, VITAS demonstrates what employees can expect from a career with the nation s leading provider of end-of-life care. We call it the <strong>VITAS Employee Promise</strong>.</p><p>Our video about the Employee Promise features our staff, whose firsthand experience offers useful insight into the five key areas that define VITAS culture:</p><ul><li><strong>Purpose: </strong>A mission-driven and fulfilling career caring for patients with advanced illness</li><li><strong>Passion:</strong> The opportunity to work with people who share your deep caring for the work you do</li><li><strong>People:</strong> A commitment to focus on employees, the heartbeat of VITAS, and to provide resources that complement their daily work</li><li><strong>Possibilities:</strong> A caring culture that supports professional growth in an environment equipped with technology and protocols that ensure a safe and productive work experience</li><li><strong>Presence:</strong> Accessible, approachable, and authentic leaders who have a desire to listen and learn from their employees</li></ul>

Hospice Patient Care Team Manager (RN)-Encino, CA

Yale New Haven Health

<div>Overview:
<div>
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.<br>
<br>
Patient Services Managers structure their activities to anticipate and respond to the impact of managed care and other market forces on health care delivery. They ensure that their unit(s) demonstrate superior outcomes, provide seamless delivery of care, and maintain competitive cost structures. Each manager is responsible for a defined functional area of patient services and must collaborate with others to achieve the hospital's strategic objectives and mission: patient service, teaching, research, and community service. The Patient Services Manager serves as the direct link between hospital strategies and the staff on the patient care team. Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their families based on the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes providing service excellence by creating a great &quot;First Impression&quot; by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel. Adheres to the &quot;I Am YNHH&quot; service excellence pledge and promotes a positive work environment.<br>
<br>
EEO/AA/Disability/Veteran</div>
Responsibilities:
<ul><li><div>1. The Patient Services Manager is specifically responsible to:</div></li><li><ul><li><div>
1.1 Ensure that desired clinical outcomes are achieved through cost effective and efficient processes.</div></li></ul></li><li><div>
2. UNIT OBJECTIVES</div></li><li><ul><li><div>
2.1 Collaborates with division and unit leadership to design, develop, and implement clinically and fiscally responsive program philosophies, goals, and objectives.</div></li></ul></li><li><div>
3. FISCAL MANAGEMENT</div></li><li><ul><li><div>
3.1 Develops and manages a unit budget to ensure the delivery of cost-effective, quality care.</div></li></ul></li><li><div>
4. HUMAN RESOURCE MANAGEMENT</div></li><li><ul><li><div>
4.1 Provides vision and leadership to staff in a collaborative environment that offers job satisfaction, recognition, and stimulates innovative thinking to accomplish goals and objectives.</div></li></ul></li><li><div>
5. ORGANIZATIONAL LEADERSHIP</div></li><li><ul><li><div>
5.1 Promotes the organization to all customers by interpreting and communicating Yale New Haven's mission and values, acting as a loyal, supportive, and informed spokesperson for the unit/program, division, and Hospital.</div></li></ul></li><li><div>
6. CUSTOMER SATISFACTION</div></li><li><ul><li><div>
6.1 Develops customer relations' standards reflecting excellence consistent with Hospital policy for internal/external customers in collaboration with unit leadership and appropriate departments.</div></li></ul></li><li><div>
7. OUTCOMES MANAGEMENT</div></li><li><ul><li><div>
7.1 Identifies and analyzes trends in customer service/satisfaction and provides leadership in resolving any negative trends.</div></li></ul></li><li><div>
8. KEY INTERFACES</div></li><li><ul><li><div>
8.1 The Patient Services Manager interacts primarily with the following external interfaces. 1. Patients 2. Families 3. Physicians</div></li></ul></li><li><div>
9. DECISION MAKING AUTHORITY</div></li><li><ul><li><div>
9.1 Patient Services Managers have the authority to formulate and execute unit/program vision, goals, and plans consistent with Hospital strategies and policy. They determine whether needed resources have been committed and facilitate the acquisition of additional resource were indicated.</div></li></ul></li></ul>
Qualifications:
<div>
EDUCATION</div><div></div><div><br>
BSN required, Masters preferred.</div><div></div><div><br>
EXPERIENCE</div><div></div><div><br>
Five (5) to six (6) years experience including clinical practice experience and two (2) to three (3) years of demonstrated leadership/supervisory/management experience required.</div><div></div><div><br>
LICENSURE</div><div></div><div><br>
Current Connecticut State RN Nursing licensure required All eligible, nurse leaders must have one of the following nursing leadership certifications by December 31, 2028 and then be maintained. o ANCC Basic (NE) Nurse Executive, or o AONE (CNML) Certified Nurse Manager Leader</div><div></div><div><br>
SPECIAL SKILLS</div><div></div><div><br>
Demonstrated ability to direct a large, diverse work force in a twenty-four hour per day operational environment. Demonstrated ability to manage multiple priorities. Excellent communication skills. Knowledge of and proficient in the operation and use of computer-based information systems, to facilitate all aspects of care delivery. Knowledgeable in budgeting and financing of operational units (salaried and non-salaried). Knowledgeable of Quality Improvement processes, and capable of implementing concepts. Demonstrated ability to implement and support change required.</div><div></div><div><br>
PHYSICAL DEMAND</div><div></div><div><br>
Twenty-four hour a day accountability for all operational aspects. Exposure to biohazards blood and body fluids. Prolonged standing, walking, and lifting required.</div></div><div></div>

Manager Pre Surgical Evaluation

SSM Health Rehabilitation Hospital

<div>Overview:
<p><b>
SSM Health Rehabilitation Hospital</b></p><p>
A Joint Venture Between Select Medical and SSM Health</p><p><b>
Position:</b> Case Manager</p><p><b>
Location:</b> Richmond Heights, MO</p><p><b>
Schedule:</b> Full-Time Monday through Friday 8 hour days</p><p><b>
Compensation:</b> Based on years of experience</p><p></p><p><br>
Our Inpatient Rehabilitation Hospital is committed to providing exceptional and compassionate care to best address the medical, physical, emotional, and vocational challenges for individuals with brain injuries, spinal cord injuries, neurological disorders, orthopedic issues, amputation, and multiple traumas.</p><p></p><p><b><br>
At our company, we support your career growth and personal well-being.
</b></p><ul><li><b>Start Strong</b>: Extensive and thorough orientation program to ensure a smooth transition into our setting</li><li><b>
Recharge &amp; Refresh</b>: Generous PTO and Paid Sick Time for full-time team members to maintain a healthy work-life balance</li><li><b>
Your Health Matters</b>: Comprehensive medical/RX, health, vision, employee assistance program (EAP), and dental plan offerings for full-time team members</li><li><b>
Invest in Your Future:</b> Company-matching 401(k) retirement plan, as well as life and disability protection for full-time team members</li><li><b>
Your Impact Matters:</b> Join a team of over 44,000 committed to providing exceptional patient care</li></ul>
Responsibilities:
<div>
The Case Manager is responsible for the coordination of health care decisions by using a systematic approach to assure treatment plans that improve quality and outcomes, coordination of care across the continuum; promotion of cost-effective care within the allotted time frame; assuring payments of hospital-based services meeting patient-related utilization management criteria, and implementation of safe and appropriate discharge plans. The Case Manager assesses the psychosocial needs of the patient and provides intervention as part of the discharge planning process.</div><ul><li>
The primary job functions in Case Management include:</li><li>
Clinical Interventions/Discharge Planning</li><li>
Care Planning Management</li><li>
Fiscal Management</li><li>
Payer/Referral Management</li></ul>
Qualifications:
<p><b>
Minimum Qualifications</b></p><ul><li>
Current Licensure per state guidelines in clinical or related discipline (RN Preferred) OR a Bachelor's or Master's in a health or human services discipline.</li></ul><p><b>
Preferred Qualifications</b></p><ul><li>
Previous experience in Case Management and Discharge Planning preferred.</li><li>
CCM Certification Preferred.</li></ul>
Additional Data:
<p><i>
Equal Opportunity Employer/including Disabled/Veterans</i></p></div>

Case Manager

NMC Health plc

<div><p>This role is responsible for enhancing the overall patient journey across hospitals and clinics (where applicable). The
</p><p>role is responsible for designing and executing initiatives that improve patient satisfaction, promote patient-centred
</p><p>care, and support service recovery. Working in close collaboration with clinical and non-clinical teams, the position
</p><p>monitors patient feedback, drives culture change, and ensures compliance with UAE regulatory and international
</p><p>standards related to patient care experience.</p></div>
<br><div><ul><li>The post holder will:
</li></ul><ul><li>Develop and implement the patient experience strategy in alignment with the group&rsquo;s clinical and operational
</li></ul><p>vision.
</p><ul><li>Oversee patient experience programs across the facility and clinics (where applicable), ensuring consistency
</li></ul><p>and excellence in service delivery.
</p><ul><li>Analyse patient satisfaction data, feedback, and complaints to identify improvement opportunities.
</li></ul><ul><li>Collaborate with the Front Office Team members to ensure complaints are closed within the timeline set and
</li></ul><p>that the complaint tracker is updated and followed up.
</p><ul><li>Provide guidance and training on managing and documenting complaints.
</li></ul><ul><li>Lead initiatives to improve patient communication, empathy, responsiveness, and overall service quality.
</li></ul><ul><li>Implement and manage tools such as patient satisfaction surveys, focus groups, and real-time feedback
</li></ul><p>systems.
</p><ul><li>Drive service recovery efforts and resolution of complex patient grievances.
</li></ul><ul><li>Collaborate with department heads to improve care coordination and patient journey mapping.
</li></ul><ul><li>Conduct regular training and development programs to install a patient-centred culture.
</li></ul><ul><li>Monitor compliance with UAE healthcare regulations and accreditation standards related to patient rights and
</li></ul><p>satisfaction (e.g., DOH, DHA, JCI).
</p><p>&middot; Prepare and present regular reports on patient experience trends, initiatives, and outcomes to executive leadership. &middot; Foster collaboration across departments to improve both clinical and non-clinical touchpoints in the patient journey. &middot; Develop and implement service excellence initiatives. &middot; Conduct facility rounds and highlights observations which negatively impact the patient&rsquo;s experience. &middot; Lead cross-functional projects to streamline patient flow and reduce wait times. &middot; Overlooking the complaint management team member and coordinate with the Front Office Manager to ensure timely closure, follow up and proper documentation. &middot; Ensure that patient interviews being conducted and document the findings for future improvements. &middot; Overlook the support service team members or outsourced team members working in Housekeeping, Valet Parking, Food &amp; Beverage, Laundry, Attenders and Security; where applicable. &middot; Oversight and monitoring of service contracts (F&amp;B, cleaning, laundry, valet, security, waste). &middot; Supervise daily operations of all support service departments. &middot; Develop and implement operational policies and procedures. &middot; Ensure services comply with healthcare regulations, infection control standards, and accreditation requirements (e.g., Joint Commission, OSHA). &middot; Conduct regular audits and inspections (e.g., cleanliness, food safety, maintenance). &middot; Address non-compliance and implement corrective actions. &middot; Collaborate with nursing and clinical teams to respond to service-related patient needs (e.g., room readiness, food delivery). &middot; Monitor spending and look for cost-saving opportunities without compromising service quality. &middot; Coordinate emergency preparedness and disaster response planning related to support operations. &middot; Report regularly on key performance indicators (KPIs) related to patient experience and support services. &middot; Engage with facilities team members and create awareness of the Patient Experience Program and its goals.</p></div>
<br><div><p>Education and Certification
</p><ul><li>Bachelor&rsquo;s degree in Healthcare Administration, Nursing, Communications, or a related field.
</li></ul><ul><li>Master&rsquo;s degree in Healthcare Management, Public Health, or Business Administration is strongly preferred.
</li></ul><ul><li>Certification in Patient Experience, Service Excellence, or Six Sigma (e.g., CPXP, Lean) is desirable.
</li></ul><p>Knowledge and Skills
</p><ul><li>Strong understanding of patient-centred care principles and customer service excellence.
</li></ul><ul><li>Knowledge of UAE healthcare regulations and patient rights standards.
</li></ul><ul><li>Proficient in data analysis, reporting tools, and patient satisfaction survey platforms (e.g., Cemplicity, HCAHPS).
</li></ul><ul><li>Exceptional interpersonal and communication skills.
</li></ul><ul><li>Empathy and emotional intelligence.
</li></ul><ul><li>Ability to lead cross-functional teams and drive culture change.
</li></ul><ul><li>Strong conflict resolution, coaching, and mentoring abilities.
</li></ul><ul><li>Budgeting and cost control.
</li></ul><ul><li>Experience in patient complaints management and service recovery.
</li></ul><p>Manager &ndash; Patient Experience benefit from having experience/competency in:
</p><p>Minimum Qualification &amp; Experiences
</p><ul><li>Working in JCI-accredited hospitals and understanding related patient care standards.
</li></ul><ul><li>Driving quality improvement initiatives using patient feedback.
</li></ul><ul><li>Collaborating with clinical and administrative stakeholders to optimize the patient journey.
</li></ul><ul><li>Utilizing digital platforms for patient feedback and satisfaction tracking.
</li></ul><ul><li>Developing KPIs and dashboards related to patient experience.
</li></ul><p>Experience
</p><ul><li>9+ years of experience in patient experience or healthcare service quality roles.
</li></ul><ul><li>Experience in UAE or GCC healthcare settings is highly preferred.
</li></ul><ul><li>Prior experience in JCI-accredited institutions is an asset.
</li></ul><ul><li>Proven record of implementing service excellence frameworks in healthcare.</li></ul></div>

Patient Experience Manager

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