patient care manager

SHREE RAM NEURO CENTRE

The Hospital Floor Manager is responsible for overseeing daily operations of assigned hospital floors, ensuring smooth coordination between clinical, nursing, housekeeping, and support teams. The role ensures high standards of patient care, safety, service quality, and operational efficiency.⸻Key Responsibilities:1. Operational Management<ul><li>Supervise daily activities on assigned floors (IPD, ICU, Wards, etc.)</li><li>Ensure smooth patient admissions, transfers, and discharges</li><li>Coordinate with doctors, nursing staff, and support departments</li><li>Monitor bed occupancy and patient flow management</li></ul>2. Patient Experience &amp; Service Quality<ul><li>Ensure patient satisfaction and resolve complaints promptly</li><li>Maintain patient dignity, safety, and comfort standards</li><li>Conduct regular patient and attendant rounds</li></ul>3. Team Coordination &amp; Supervision<ul><li>Supervise nursing aides, housekeeping, and floor coordinators</li><li>Ensure proper duty rosters and manpower availability</li><li>Monitor discipline, grooming, and service etiquette</li></ul>4. Compliance &amp; Safety<ul><li>Ensure adherence to NABH / hospital protocols</li><li>Monitor infection control practices</li><li>Ensure fire safety and emergency preparedness</li></ul>5. Documentation &amp; Reporting<ul><li>Maintain daily floor reports</li><li>Monitor incident reporting and escalation</li><li>Coordinate audits and quality checks</li></ul>For more info contact 9729523733 or kindly visit hospital directly, Pl bring your cvJob Types: Full-time, PermanentPay: ₹11,608.20 - ₹20,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Floor Manager

Bupa

<div><h4 class="jobSectionHeader">Job Description</h4>
<div>Role Purpose:

The Patient Relationship Manager at Smart Clinic of Bupa CareConnect is responsible for leading the delivery of exceptional patient-centered services and ensuring compliance with operational excellence standards. This role oversees the effective management of clinic cases, develops and nurtures positive relationships with patients, resolves customer complaints, and ensures smooth coordination across teams. By maintaining a professional image and fostering a culture of excellence, the manager plays a critical role in enhancing the overall patient and stakeholder experience.

Key Accountabilities:

1-Patient Engagement and Customer Service:
<ul>
<li>Greet patients and visitors in a professional and friendly manner, representing Bupa CareConnect values.</li>
<li>Provide accurate information about services, policies, and processes.</li>
<li>Address patient inquiries and concerns, escalating issues as necessary.</li>
<li>Follow CareConnect&rsquo;s operational procedures as outlined in the manual to comply with the department&rsquo;s procedures and standards.</li>
<li>Follow up on all Medical requests such as but not limited to, medication dispensing, lab, radiology, medical Information retrival and referal etc.</li>
<li>Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that customers are provided accurate information on it&rsquo;s provider and proceed general queries with confidence at all times.</li>
<li>Deal competently with members, Clinic staff feedback and take all possible actions to resolve the issues to their fullest satisfaction with minimal intervention of team leaders.</li>
<li>Manage to support maternity, pediatric and special needs medical cases.</li>
<li>Solve the customer comlaints / service failure without the need of further escalations</li>
<li>Ensure the proper follow up of the recovery plan / take a lead to standardize the porposed solutions (Kaizens, RIM, JDI...etc)</li>
<li>Ensure that the complaints are entered into the service esclation tools so as to take preventive actions.</li>
<li>Commit to patient confidentiality and always maintain patient records.</li>
<li>Answer questions, handle interruptions, and attend to patient concerns during daily tasks.</li>
</ul>
2-Teamwork Support and Staff Management:
<ul>
<li>Work effectively both individually and as part of a team to achieve both individual and department goals and objectives</li>
<li>Plan and coordinate section procedures and systems, devising ways to streamline processes.</li>
<li>Strive consistently to promote a positive team spirit</li>
<li>Contribute to the team positively.</li>
<li>Assess staff performance and provide coaching and guidance to ensure maximum efficiency.</li>
</ul>
3-Operational Excellence:
<ul>
<li>Coordinate with medical staff to streamline outpatient services.</li>
<li>Ensure smooth operation of the front desk, handling interruptions and completing daily tasks.</li>
<li>Play a support role for the hospital staff (Insurance, Pharmacists, Lab, and Radiology ..etc) and enable coaching and training on CareConnect Protocol / services to the clinc&rsquo;s staff.</li>
<li>Respect government laws and organizational regulations, including quality and safety protocols.</li>
<li>Use equipment safely and help maintain office supplies, including stationary and electronics</li>
</ul>
4-Complaints Management:
<ul>
<li>Solve the customer comlaints / Service Failure without the need of further escalations</li>
<li>Ensure the proper follow up of the recovery plan / take a lead to standrize the porposed solutions ( Kaizens , RIM ,JDI ..etc )</li>
<li>Ensure that the complaints are entered into the Service esclation tools so as to take preventive actions</li>
</ul>
5-Clinic Relationship Building:
<ul>
<li>To establish excellent relationships with the providers, CARE CONNECT Clerks and Point of Care delivery teams</li>
<li>To ensure that the image of the providers in front of the customers is strenghtened giving further booset to the partnership framework</li>
</ul>
6-Professional appearance and commitment:
<ul>
<li>To ensure the office, customer area and their personal appearance is at the highest level of cleanliness, order and professional look.</li>
</ul></div>
<h4 class="jobSectionHeader">Skills</h4>
<div><ul><li>Healthcare, Patient care, Medical Coordinator</li>
<li>Multi-cultural with interpersonal and communication skills, excellent planning</li>
<li>maintain control and order under stressful conditions and periods of high unit activity, while utilizing effective and respectful communication with patients, families, and the health care team</li>
<li>Demonstrate effective and respectful communication with patients, families and the healthcare team, using excellent interpersonal skills</li>
<li>Ability to adapt to a rapidly changing environment</li>
<li>Ability to quickly and appropriately prioritize tasks and manage interruptions</li>
<li>Ability to multi-task with multiple requests being asked at once</li>
<li>Complete work timely and accurately</li>
<li>Work effectively and collaboratively within a team environment</li>
<li>Commercial skills in combination with service focused mindset</li>
</ul></div>
<h4 class="jobSectionHeader">Education</h4>
<div>Bachelor's degree in medical field such as nursing or pharmacy is highly preferred</div></div>

Patient Experience & Coordination (Pipeline)

CenterWell

<div><h1 class="jobSectionHeader">Become a part of our caring community and help us put health first 
</h1>
This is an onsite role reporting to the Branch Director of the Portland/Lake Oswego branch.
**You will receive a Sign-On Bonus of $10,000**
As Clinical Manager, you will manage all direct care patient services provided by clinical personnel.<ul><li>
Develop, plans, implements, analyzes, and organizes clinical operations for a specific location managed.</li><li>
Conduct/delegate the assessment and reassessment of patients, including updating of care plans and interpreting patient needs, while following company, physician, and/or health facility procedures/policies.</li><li>
Manage the assignment of caregivers.</li><li>
Responsible for and oversees the delivery of care to all patients served by the location. Receive case referrals. Review available patient information related to the case, including disciplines required, to determine home health or hospice needs. Accountable to ensure patients meet admission criteria and make the decision to admit patients to service. Assign appropriate clinicians to a case.</li><li>
Instruct and guide clinicians to promote more effective performance and delivery of quality home care services, and is available during operating hours to assist clinicians.</li><li>
Assist clinicians in establishing immediate and long-term therapeutic goals, in setting priorities, and in developing patient Plan of Care (POC).</li><li>
Monitor cases to ensure documentation is in compliance with regulatory agencies and requirements of third-party payers. Ensure final audits/billing are completed timely and in compliance with Medicare regulations.</li><li>
Coordinate communication between team members/attending physicians/caregivers to ensure the appropriateness of care and outcome planning.</li><li>
Work together with the Branch Director and Company Finance Department to establish location's revenue and budget goals.</li><li>
Participate in sales and marketing initiatives.</li><li>
Supervise all clinical employees assigned to a specific location. Responsible for the direction, coordination, and evaluation of the location. Carry out supervisory responsibilities following Company policies and procedures.</li><li>
Handle necessary employee corrective action and discipline issues fairly and objectively, in consultation with the Human Resources Department and the Executive Director/Director of Operations.</li><li>
Participate in the interviewing, hiring, training, and development of direct care clinicians. Evaluate their performance relative to job goals and requirements.</li><li>
Coach staff and recommends in-service education programs, when needed.</li><li>
Ensures adherence to internal policies and standards.</li><li>
Assess staff education needs based on the review of clinical documentation in addition to feedback and recommendations by Utilization Review staff. Upon completion of the assessment, creates and conducts regular staff education.</li><li>
Analyze situations, identify problems and evaluate alternative courses of action through the use of Performance Improvement principles.</li><li>
Responsible for reviewing the appropriate number of Case Managers and clinical staff documentation. This documentation includes starts-of-care, resumption-of-cares, and re-certifications, which are reviewed for appropriateness of care, delivery, and documentation requirements.</li><li>
Responsible for the QA/PI activities. Work with Utilization Review staff relative to data tracking for performance review and outcomes of care analysis to determine efficiency, the efficacy of case management system and any other systems and process. Competently perform patient care assignments and staff management activities.</li><li>
Provide direct patient care on an infrequent basis and only in times of emergency.</li><li>
Act as Branch Director in their absence.</li><li>
Interpret Company standards and Company policies and procedures to ensure compliance with external regulatory authorities and ensure that caregiver clinical documentation meets internal standards.</li><li>
Participate in performance improvement activities, maintain ongoing clinical knowledge through internal and external training programs. Provide interpretation of knowledge and direction to staff.</li><li>
Maintain relationships with referral/community sources. Participate in professional organizations and conduct care-related programs.</li></ul><h1 class="jobSectionHeader"> 

Use your skills to make an impact 

</h1>Required Experience/Skills:<ul><li>
Graduate of an accredited School of Nursing.</li><li>
Current state license as a Registered Nurse.</li><li>
Proof of current CPR.</li><li>
Valid driver's license, auto insurance and reliable transportation.</li><li>
Two years as a Registered Nurse with at least one-year of management experience in a home care, hospice or equivalent environment.</li></ul>
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. 

$92,600 - $127,400 per year 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, &ldquo;Humana&rdquo;) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.<h1 class="jobSectionHeader"> 
About Us 
</h1>
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers &ndash; all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation&rsquo;s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first &ndash; for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. 
 
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.</div>

Clinical Manager Home Health

Brooks Rehabilitation

<div>The clinical team manager is responsible for managing, supervising, coordinating, evaluating, and developing client care teams to ensure quality care delivery and appropriate case management within Brooks Rehabilitation&rsquo;s scope of services and policies; state, federal, and local laws; and Nurse Practice Act. Responsible for the oversight of personnel and all patient care services provided. The CTM may at times provide direct patient care to patients by utilizing the nursing process and accepted standards of practice. Participates in and is an active member of the patient&rsquo;s interdisciplinary treatment team. The CTM also directly supervises the patient care team and assists to implement the patient's plan of care.
Job Responsibilities:
<ul><li>Manages and directs a team of Nurse and Therapist Case Managers ensuring safe, effective, and appropriate home care services.
</li><li>Is available at all times during regular business hours and as needed to provide support and assure quality care delivery to home care clients.
</li><li>Coordinates and receives referrals, determines services required, and Brooks Rehabilitation&rsquo;s ability to meet needs. (484.105(c)(3) Facilitates making patient and personnel assignments. (484.105(c)(1)
</li><li>Coordinates patient care. (484.105(c)(2)
</li><li>Meets with Case Managers/clinical staff on a regular basis to provide guidance and information related to specific issues.
</li><li>Assures the development, implementation, and updates of the individualized plan of care. (484.105(c)(5). Provides direction to teams to assure that client needs are met and services are provided according to the plan and current clinical practice guidelines and professional standards.
</li><li>Assists clinical staff in establishing priorities, setting goals, and evaluating progress toward goals.
</li><li>Leads case conferences and other clinical meetings to facilitate coordination of care and assures patient needs are continually assessed. (484.105(c)(4)
</li><li>Collaborates with Brooks Rehabilitation Leadership in identifying operating budget needs and priorities for the department
</li><li>Reviews weekly team members&rsquo; productivity information
</li><li>Coordinates 24-hour Agency coverage by Registered Nurses. Evaluates quality of on-call services
</li><li>Provides on-call coverage as needed
</li><li>Provide direct patient care in the field in accordance with the RN job specifications.
</li><li>Develops working relationships with other health care professionals in the community.
</li><li>Provides support and direction to Agency staff, other health care professionals, clients, and families related to appropriate and available health care resources
</li><li>Educates Agency staff on clinical services, policies, and procedures as needed
</li><li>Facilitates problem-solving sessions to enable Case Managers and other staff to resolve client and/or reimbursement source issues
</li><li>Stays current on available community resources, health care costs, and industry trends through self-education and access to outside educational opportunities
</li><li>Ensures accuracy, completeness, and timeliness of clinical documentation in accordance with Agency policies and procedures, regulatory requirements, and industry standards
</li><li>Monitors open and closed charts regularly, and participates in the quarterly clinical record reviews and QAPI activities.
</li><li>Reviews Agency policies and procedures and recommends changes or revisions as needed
</li><li>Provides educational programs and information regarding appropriate documentation practices
</li><li>Provides leadership to team and support staff in identifying Agency/client needs and opportunities for quality improvement
</li><li>Assists with marketing, public relations, and discharge planning by participating in departmental meetings
</li><li>Assists quality improvement teams with data collection for the Quality Assessment and Performance Improvement Plan established by Brooks Rehabilitation
</li><li>Reviews OASIS data collection to assure accuracy and consistency with requirements. Communicates with clinicians and provides training as indicated to achieve compliance with collection and reporting timelines
</li><li>Oversight of Teams clinical outcomes and process measures. Actively implements measures to improve outcomes including those identified in the QAPI program.
</li><li>Identifies and implements changes in clinical and/or operational practice based on the findings of the QAPI Program
</li><li>Interprets and enforces human resource policies and procedures in a fair and consistent manner
</li><li>Assists in the screening and interviewing of new Agency personnel and makes recommendations to Director of Nursing. Assists in the orientation of new personnel.
</li><li>Conducts timely performance evaluations in accordance with Agency policy
</li><li>Provides on-site supervision per Agency policy and as needed to determine staff competency and respond to educational and developmental needs
</li><li>Follows Agency guidelines for disciplinary actions. Documents all disciplinary actions in accordance with Human Resource policies and legal guidelines
</li><li>Monitors employee turnover, overtime, and absenteeism. Takes appropriate actions to address problems/issues
</li><li>Collaborates with Agency DON and other clinical management staff to ensure proper staffing of qualified, competent personnel
</li><li>Promotes personal safety and a safe environment for clients and co-workers
</li><li>Demonstrates knowledge of safety/infection control practices by compliance with policies and procedures and regulatory requirements
</li><li>Assesses safety of environment and takes the initiative to help prevent accidents and promote safety
</li><li>Recognizes and responds appropriately to potentially unsafe situations
</li><li>Performs other duties as assigned
</li><li>Maintain a working knowledge of commonly used medical equipment/devices.
</li><li>Respects confidentiality of information in the client clinical record and only shares this information in accordance with Agency policy and HIPAA
</li><li>Educate patients and families on medications, conditions and services.
</li><li>Responsible for ensuring that the standards of clinical practice are being followed at all times and the development, implementation and updates of the individualized plan of care.
</li><li>Acts in a professional manner, work as scheduled and report to work on time.
</li><li>Works with the Director of Nursing to ensure that Medicare guidelines and revisions are being followed.
</li><li>Follow procedures to work within the frame of the law.
</li><li>Keeps the Director of Nursing or Administrator apprised of any problems or potential problems.
</li><li>Meet with the nurses, therapists, home health aides and other disciplines involved in the patient care for case conference on a weekly basis.
</li><li>Takes and writes physician orders as necessary and appropriate.
</li><li>Establishes and maintains an ongoing relationship with the physicians and their office staff, facilities, or other members of the community involved to promote continuity of care.
</li><li>Represent Brooks Rehabilitation at all times in a professional and loyal manner.
</li><li>Attend meetings, luncheons and in-services as needed.
</li><li>Provide guidance to Clinicians and Staff as needed.
</li><li>May perform other duties as assigned.
</li></ul>Job Qualifications:
<ul><li>Graduate of an accredited school of professional nursing; BSN preferred.
</li><li>Registered Nurse with current/valid Florida Nursing license and approved Hands-On CPR certification.
</li><li>A minimum of two-years experience as a registered professional nurse and one year of supervisory experience desired, preferably in the area of home health care.
</li><li>Demonstrates organizational and leadership ability.
</li><li>Demonstrates a working knowledge of Medicare guidelines for home health coverage and compliance.
</li><li>Must have good verbal and written communication skills and evaluation techniques and demonstrate knowledge of clinical skills, judgment, current nursing practices and analytical capabilities.
</li><li>Knowledge of reimbursement sources and documentation requirements within home health care.
</li><li>Must be familiar with Medicare, Medicaid, and other third-party payer guidelines.
</li><li>Must have a current/valid driver&rsquo;s license, agency-required automobile liability insurance, and availability of personal, dependable transportation to conduct home visits.
</li><li>Able to assess patient status and identify requirements relative to age specific needs.
</li><li>Participate in the development of agency policies.
</li><li>Ensures care is provided in accordance with current clinical practice guidelines and quality outcomes
</li><li>Current CPR certification
</li><li>Hands-On BLS
</li></ul>Location Overview:
<ul><li>6676 Corporate Center Pkwy, Jacksonville, FL 32216</li></ul></div>

Clinical Team Manager, Home Health Full Time

Global Mission Support Services LLC

Job Title: Part-Time Patient Care Taker (3-Month Contract) Location: New Delhi, India Job Type: Part-Time | Contract (3 Months) Start Date: Immediate joiner neededJob Summary:We are urgently seeking a dedicated and responsible Patient Care Taker to support and supervise Nauruan patients undergoing medical treatment in New Delhi. This is a 3-month part-time contract role requiring close coordination with hospitals, doctors, and patients to ensure smooth treatment processes and continuous care support.Key Responsibilities<ul><li>Accompany patients to hospital appointments when required</li><li>Coordinate with treating doctors and hospital departments</li><li>Monitor treatment progress and maintain daily updates and reports</li><li>Support medication compliance and follow-ups</li><li>Assist with admissions, discharge processes, and billing coordination</li><li>Escalate any medical or administrative concerns promptly</li><li>Ensure smooth communication between patients and healthcare providers</li></ul>Requirements<ul><li>Fluent in Hindi and English (mandatory)</li><li>A qualified nurse (BSc Nursing / GNM) with hospital and coordination experience, or</li><li>A non-medical coordinator with strong knowledge of hospital processes, patient flow, billing procedures, and clinical coordination.</li><li>Based in New Delhi</li><li>Strong understanding of hospital systems and patient coordination</li><li>Good documentation and reporting skills</li><li>Empathetic, proactive, and able to handle urgent situations</li><li>Prior hospital or healthcare coordination experience preferred</li></ul>Additional Information<ul><li>Contract Duration: 3 Months</li><li>Work Schedule: Part-Time (flexible, based on patient appointments)</li><li>Immediate joiners preferred</li></ul>How to Apply:Interested candidates may send their CV to: talent@gmss.ltd / recruitment@GMSS.ltd Subject: Part-Time Patient Care CoordinatorJob Type: Contractual / TemporaryApplication Question(s):<ul><li>Are you flexible about shift and would be available as per patient appointments?</li><li>Can you join immediately?</li></ul>Work Location: In person

Patient Care Taker (Part-Time Contract)

estheticsmile

Should be able to efficiently manage clinic work flow with special attention to patient careJob Type: Part-timePay: ₹15,000.00 - ₹18,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>total work: 1 year (Required)</li></ul>Work Location: In person

General Dentist / Specialist

ELITE HOME HEALTH CARE

<div>The Client Care Manager is responsible for ensuring high-quality, client-centered homecare services by conducting client assessments, reassessments, hospital reassessments, verify clients&rsquo; individualized care plans, coordinating caregiver placements, monitoring service delivery, and acting as the primary liaison between clients, caregivers, families, and agency leadership. This role promotes exceptional client satisfaction, regulatory compliance, and smooth operational workflow. Compassionate, persistent and assertive Client Care Manager will have the overall responsibility of managing client and caregiver schedules to ensure consistent and thorough care is provided to our clients. You will be providing excellent customer service assistance when answering incoming calls from caregivers and clients during operational business hours, a couple nights a week and one weekend a month. As an integral member of our care team, you will play a crucial role in ensuring that effective and thorough communication is provided to our clients and caregivers with each interaction you encounter, promote client retention and abide by and enforce Delaware Caregivers policies and procedures. Assisting with scheduling conflicts, replacing previously scheduled caregivers when needed and thorough documentation is crucial to this role.
Responsibilities include but not limited to:<h3 class="jobSectionHeader">
Client Intake, Assessment &amp; Onboarding</h3><ul><li>
Conduct initial client assessments, home visits, and service evaluations to confirm or change client care needs.</li><li>
Ensure client individualized Care Plans reflect client goals, preferences, safety considerations, and required support.</li><li>
Confirm all intake and assessment documentation is complete, accurate, and compliant with agency and state requirements. 
 Ongoing Case Management</li><li>
Maintain regular contact with clients regarding care satisfaction, changes in condition, and service needs.</li><li>
Conduct routine in-home supervisory visits and reassessments per policy and regulatory timelines.</li><li>
Address client complaints or concerns promptly and professionally.</li><li>
Update care plans and service notes as needed based on client condition or feedback.</li><li>
Communicate service expectations clearly to clients and families.</li><li>
Manage and ensure your assigned clients have caregivers assigned to them for all shifts</li><li>
Communicate with caregivers via phone call, text and email</li><li>
Follow all after and on call policies and procedures</li><li>
Troubleshoot caregiver clock in and out issues</li><li>
Update clients on scheduling or time concerns</li><li>
Check caregiver notes daily</li><li>
Respond to caregiver shift concerns</li><li>
Document client and caregiver concerns</li><li>
Other duties as assigned</li><li>
Collaborate with on-call Scheduler when needed</li><li>
Perform meet &amp; greet visits with new clients and caregivers</li><li>
Track client service hours, schedule changes, and caregiver assignments in collaboration with other Client Case Managers</li></ul>
Quality Assurance &amp; Compliance<ul><li>
Ensure all client files are complete, compliant, and updated (care plans, supervisory notes, assessments, incident reports, etc.).</li><li>
Maintain up-to-date knowledge of state regulations and agency policies.</li><li>
Participate in internal audits, quality improvement initiatives, and training programs.</li><li>
Report incidents, changes in condition, and safety hazards immediately and ensure follow-up. 
Communication &amp; Collaboration</li><li>
Serve as the primary point of contact for clients, families, caregivers, and case managers.</li><li>
Provide timely updates to agency leadership regarding client status, risks, or service challenges.</li><li>
Attend interdisciplinary meetings, staff meetings, and case reviews.</li><li>
Document all communication and follow-up in the client record system (e.g., AxisCare).</li></ul>
Bachelor degree in Healthcare Administration or Social Work a plus, Bachelor or Associate degree in Social Work, Human Services, Nursing, or related field preferred.<ul><li>
Two or more years of experience in homecare, case management, or human services required.</li><li>
Knowledge of state homecare regulations, client rights, and service standards.</li><li>
Strong interpersonal, communication, and problem-solving skills.</li><li>
Proficiency in homecare scheduling or client management software (e.g., AxisCare, ClearCare, HHAeXchange).</li><li>
Valid driver&rsquo;s license and reliable transportation for home visits.</li><li>
Additional training or certifications in homecare or caregiving is a plus</li><li>
Empathetic and patient nature, with a genuine passion for helping others</li><li>
Strong communication skills to interact effectively with clients, family members, and healthcare professionals</li><li>
Ability to adapt to various situations, prioritize tasks, and respond calmly in emergency situations</li><li>
Basic computer skills for record-keeping purposes; experience with scheduling applications is a plus</li><li>
Must have up-to-date physical, TB test, background check and drug test or willing to undergo each</li><li>
Strong and effective communication skills</li><li>
Excellent customer service skills</li><li>
Must be a team player and able to work independently</li><li>
Great organization skills, attention to detail and problem solving ability</li><li>
Proven experience in providing direct care to individuals, preferably in a home or community setting</li></ul>
Reports To: Director of Operations, CEO
This is a salaried position
HOURS: 8am-5pm Monday; 9am - 5pm Tuesday-Thursday; 9am - 4pm on Friday. On-call 2 nights a week &amp; 1 weekend a month (on-call may include covering shifts on the weekends or in the event you do not get shifts covered during the week); Four (4) mandatory Quarterly 2-hour remote in-services a year.</div>

Client Care Manager

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