patient care representative

giftHEALTH

<div><h3 class="jobSectionHeader"><b>About Us</b></h3><p>
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.</p><h3 class="jobSectionHeader"><b>
Position Summary</b></h3><p>
We are seeking a dedicated, compassionate, and customer-focused Certified Pharmacy Technician to join our Pharmacy Support Call Center Team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service to patients, providers, and pharmacy partners. You will serve as a critical point of contact, ensuring smooth communication and problem resolution across multiple channels.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li>
Answer inbound calls from patients, providers, and pharmacy partners with professionalism and empathy.</li><li>
Handle high-volume call center operations while maintaining service quality and accuracy.</li><li>
Take verbal prescriptions from providers and ensure proper documentation in accordance with state regulations.</li><li>
Transfer calls related to clinical questions or counseling needs to pharmacists.</li><li>
Accurately process prescriptions and input patient data into the pharmacy system.</li><li>
Make outbound calls to prescribers for clarifications, refill requests, and medication verifications.</li><li>
Troubleshoot patient issues related to orders, insurance, or delivery, escalating when needed.</li><li>
Maintain accurate and confidential patient records, including address, allergies, and prescription history.</li><li>
Respond to emails and chat inquiries as needed, ensuring a prompt and thorough resolution.</li><li>
Collaborate closely with internal pharmacy operations, the pharmacist team, and external fulfillment partners.</li><li>
Adhere to all pharmacy laws, regulations, and compliance requirements.</li><li>
Contribute to continuous improvement by identifying call trends and suggesting workflow optimizations.</li><li>
Attend training sessions to stay current on pharmacy practices and customer service techniques.</li></ul><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li>
High School Diploma or equivalent</li><li>
2+ years of experience in a call center, pharmacy, or customer support role (healthcare/pharmacy preferred)</li><li>
Comfortable handling a high volume of calls and multitasking in a fast-paced environment</li><li>
Strong communication, empathy, and de-escalation skills</li><li>
Detail-oriented with excellent problem-solving and critical thinking skills</li><li>
Adaptable to take on additional responsibilities as the role evolves</li></ul><h3 class="jobSectionHeader"><b>
Work Environment</b></h3><ul><li><b>
Location</b>: Onsite</li><li><b>
Schedule</b>: Full-time</li><li>
May require additional availability or flexibility for escalations.</li><li>
Regular meetings with teams, departments, or leadership to ensure alignment.</li></ul><h3 class="jobSectionHeader"><b>
Key Essential Functions</b></h3><ul><li>
Must be able to remain seated and work at a computer for extended periods (up to 8 hours).</li><li>
Must be able to type and perform repetitive hand/wrist motions throughout the shift.</li><li>
Must be able to use a headset for phone-based communication for the majority of the workday.</li><li>
Must be able to navigate multiple computer systems and applications simultaneously.</li><li>
Must maintain focus and attention to detail while managing a high volume of calls or tasks.</li><li>
Must be able to communicate clearly and professionally via phone, chat, and email.</li><li>
Must be able to work onsite for all scheduled shifts, including potential weekends or evenings depending on business needs.</li><li>
Must be able to handle occasional escalated or emotionally charged interactions with composure.</li><li>
Must be able to meet productivity and quality standards consistently.</li></ul><h3 class="jobSectionHeader"><b>
Employment Classification</b></h3><p><b>
Status:</b> Full-time<br>
<b>FLSA:</b> Non-Exempt
</p><h3 class="jobSectionHeader"><b>Equal Employment Opportunity (EEO) Statement</b></h3><p>
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
</p><p>We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!</p><h2 class="jobSectionHeader"><b>
Disclaimer</b></h2><p>
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.</p></div>

Patient Care Representative I

St. Bernards Healthcare

<div><ul><li><div><b>JOB REQUIREMENTS</b><b>
</b></div><ul><li><div><div><b>Education
</b></div><ul><li><div><div><div><div>High school diploma or GED</div>
</div></div></div></li></ul></div></li><li><div><div><b>Experience</b></div>
<ul><li><div><div><div><div>Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment.</div>
</div></div></div></li></ul></div></li><li><div><div><b>Physical</b></div>
<ul><li><div><div><div><div>Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal &amp; soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.</div>
</div></div></div></li></ul></div></li></ul></li><li><div><b>JOB SUMMARY</b><b>
</b></div><ul><li><div><div><div><div>Greet patients and arranges for the efficient and orderly registration of patients. Ensures that accurate patient and insurance information is collected and that patients are made aware of clinic policies and procedures. Answers telephone, answers billing questions from patients. Processes medical records request, information requests and general patient account functions. Works with and has access to confidential patient information. Position requires making frequent decisions or actions following general procedures often without clearly defined precedents. Position requires a high degree of mental alertness and close visual attention to details. Position requires diplomacy and a professional image and manner in dealing with patients, families, visitors, and clinic personnel. Patient Service Representative is responsible for a positive first impression of clinic personnel as the initial point of service contact for clinic customers. This position has high contact with patients, employees and physicians. Attendance is an essential function of this job.</div>
</div></div></div></li></ul></li></ul><br>
Location: St. Bernards Healthcare &middot; SBPC-PCP KENNETT MO FAST CARE<br>
Schedule: Part Time, Varied Shifts, Varied weekdays and weekends</div>

PATIENT SERVICE REP - KENNETT MO FAST CARE

ClareMedica

<div><p><b>At Claremedica, exceptional is the standard.</b></p><p>
Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the Claremedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we&rsquo;re working together to help seniors live happier, healthier, fuller lives.</p><p>
</p><p>That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees&rsquo; growth and wellness and where their full potential and value are realized. At Claremedica, we&rsquo;re excited about great people like you. We&rsquo;re even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities.</p><p><b>
Opportunity awaits &ndash; welcome to Claremedica.</b></p><p>
</p><p><b>ESSENTIAL FUNCTIONS</b></p><p>
The Patient Care Concierge is the first point of contact for patients at Claremedica and a key member of our healthcare team. Serving as a patient advocate, this role is crucial in providing exceptional customer service. Responsibilities include managing patient interactions, ensuring the smooth operation of the front office, greeting and assisting patients, scheduling appointments, checking patients in and out, managing patient records and phone calls, and coordinating with medical staff to deliver excellent patient care. The Patient Care Concierge builds strong relationships with patients, ensuring they feel that their health is our top priority while providing vital administrative support.</p><p>
</p><p><b>DUTIES AND RESPONSIBILITIES</b></p><ul><li>
Interact with patients and visitors in a polite and friendly manner.</li><li>
Enthusiastically greet every guest that enters our center.</li><li>
Responsible for preparing new patient registration, patient check-in, and patient check-out.</li><li>
Answer all phone calls professionally and courteously, taking detailed and accurate messages.</li><li>
Maintain and organize the Provider&rsquo;s schedule by scheduling, rescheduling, and confirming appointments for patients.</li><li>
Responsible for verifying patient demographic-related data and materials from patients and/or their representatives.</li><li>
Obtains insurance information (ID card, member/group #s, etc.). Verify patient insurance and collect any necessary copays for services and collect any outstanding balances before visits.</li><li>
Verify each patient is scheduled for the proper appointment types.</li><li>
Run your end-of-day financial reconciliation report and provide it to your Leader with any cash collected.</li><li>
Send detailed Telephone Encounters to the corresponding parties.</li><li>
Scan all necessary documents (insurance cards, lab requisitions, etc.) into our EMR system.</li><li>
Monitor and process incoming faxes.</li><li>
Restock office supplies as needed and maintain inventory log.
</li><li>Maintain cleanliness of space by keeping front office and lobby area neat and tidy.</li><li>
Maintains the confidentiality of patients&rsquo; personal information and medical records.</li><li>
Participates in daily/weekly huddles.
</li><li>Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.</li><li>
Performs other duties as assigned and modified at manager&rsquo;s discretion.</li></ul><p>
</p><p><b>SUPERVISORY RESPONSIBILITIES</b></p><ul><li>
This position does not have supervisory responsibilities.</li></ul><p><b>
QUALIFICATIONS/REQUIREMENTS</b></p><ul><li>
High School Diploma, GED, or equivalent combination of education and/ or experience.</li><li>
A minimum of 1 year of work experience in a medical clinic desired or prior customer service experience.</li><li>
BLS preferred.</li><li>
Exceptional oral and written communication skills, time management skills and organizational skills.</li><li>
Ability to communicate with employees, patients, and other individuals in a professional and courteous manner.</li><li>
Mindset focused on resolving problems for patients and achieving team goals.</li><li>
Knowledge of medical products, terminology, services, standards, policies, and procedures.</li><li>
Ability to act calmly in busy or stressful situations.</li><li>
Demonstrated strong listening skills.</li><li>
Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed.</li><li>
Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook, and Excel plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software. Must be able to type at least 40 WPM.</li><li>
Skilled in basic phone and computer operation.</li><li>
Ability to work effectively within role independently and with other team members.</li><li>
Ability to organize and complete work in a timely manner.</li><li>
Detail-oriented to ensure accuracy of reports and data.</li><li>
Proficiency with the ability to problem solve, multitask, and carry out instructions.</li><li>
Ability to read, write and effectively communicate in English. Bilingual is a plus.</li><li>
HIPAA and AHCA experience preferred.</li><li>
Healthcare experience preferred.</li><li>
EMR system experience preferred.</li></ul><p>
</p><p><b>WORKING CONDITIONS</b></p><p>
General office working conditions.</p><p>
</p><p><b>PHYSICAL DEMANDS</b></p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.
</p><p></p><p>While performing the duties of this job, the employee will be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust your focus. Manual dexterity is required to use desktop computers and peripherals.
</p><p><b>WORK ENVIRONMENT</b></p><p>
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</p><p></p><p>The noise level in the work environment is usually moderate.</p><p>
</p><p><b>TRAVEL</b></p><p>
Local travel between care centers may be required for coverage.</p><p>
</p><p><b>SAFETY HAZARD OF THE JOB</b></p><p>
Minimal Hazards</p></div><p></p>

Patient Care Concierge I

SCA Health

<div>Overview:
<div>
At SCA Health, we believe <b>health care is about people</b> &ndash; the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the <b>mission, vision and values</b> that define our organization.</div><div></div><div><br>
As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.</div><div><br>
</div><div><b>What sets SCA Health apart isn&rsquo;t just what we do, it&rsquo;s how we do it</b>. Each decision we make is rooted in <b>seven core values</b>:</div><div></div><ul><li><b><br>
Clinical quality</b></li><li><b>
Integrity</b></li><li><b>
Service excellence</b></li><li><b>
Teamwork</b></li><li><b>
Accountability</b></li><li><b>
Continuous improvement</b></li><li><b>
Inclusion</b></li></ul><div></div><div><br>
Our values aren&rsquo;t empty words &ndash; they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you&rsquo;ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.<br>
</div><div></div><div>At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.</div><div></div><div><br>
Your ideas should inspire change. If you join our team, <b>they will</b>.</div>
Accountabilities / Responsibilities:
<div><b>
** The work schedule is Monday - Friday, with work hours from 9am - 5:30pm EST / 8am - 4:30pm CST **</b></div><div></div><div><br>
The <b>Patient Call Representative</b> interfaces with patients primarily via inbound and outbound calls in order to assist them with inquiries the patient may have. The reps receive and/or collect payments and resolve their issue either through a one call interaction or by escalation and follow up.</div><br>
<p></p><ul><li>
Take inbound calls from patients and make outbound calls to patients</li><li>
Provide one call resolution to patient inquires whenever possible and perform timely follow up on inquiries requiring escalation or additional research</li><li>
Follow up on all patient voicemails within 24 hours</li><li>
Provide patient education regarding how to understand their Explanation of Benefits (EOB)</li><li>
Take payments from patients</li><li>
Provide requested documentation and records</li><li>
Consistently achieve defined metrics</li><li>
Read and understand contracts with Insurance companies</li><li>
Review and determine if an adjustment is required on an account</li><li>
Review and determine if a refund is required on an account</li><li>
Verify insurance</li><li>
Provide patient estimates</li><li>
Verify and update demographic information</li><li>
Research and locate missing payments</li><li>
Review clinical information to determine if a coding review is required</li></ul>
Qualifications:
<ul><li>High school diploma or GED required</li><li>
Strong Call Center Customer Service experience is required</li><li>
A/R, billing, insurance verification or customer service experience is required</li><li>
Healthcare experience is required</li><li>
Bilingual preferred</li></ul><br>
<div></div>
Min: USD $21.00/Hr. Max: USD $23.00/Hr.</div>

Associate Patient Call Representative

Kinney Drugs

<div>Overview:
<div><b>
Scope of Responsibilities: </b>Demonstrates skillset and knowledge of Kinney Drugs retail pharmacy resources, within their respective platforms, to effectively answer and document patient related inquiries, complete patient updates and service patient and store requests in an accurate and efficient manner.</div><div></div><div><b><br>
Job Summary: </b>Entry level position. Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, associated job training, assisting staff members to complete daily duties and answer incoming and making outbound calls independently. Provide support as needed to peers, leaders, and other Kinney Drugs administrative resources.</div>
Responsibilities:
<div><b>
Job Duties:
</b></div><ul><li>Patient Care Center phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate locations (i.e. stores).</li><li>
Understand, master, and work efficiently in systems leveraged by the Patient Care Center.</li><li>
Provide Patient Care Center resolution of patient service questions and issues to ensure complete patient satisfaction.</li><li>
Participates and supports in the augmentation of training and development efforts of our Pharmacies.</li><li>
Intermediate understanding of pharmacy technology and workflow process &ndash; included is product dispensing, data entry, and adjudication workflow steps.
</li><li>Regulatory &amp; Operational Compliance &ndash; Proficient in all state and federal regulations ensuring compliance with the law; understands and ensures we follow company operational policies &amp; procedures as related to conditions of employment.
</li><li>Executes the plan &ndash; able to learn and understand specific aspects of the pharmacy management system (i.e., reception and release to patient queues).</li><li>
Follows instructions and completes tasks with a sense of urgency, responsible for daily department standards.</li><li>
Quality focused &ndash; understands and embraces the importance of our Quality Assurance Policy &amp; Procedures; understands and embraces all patient care programs and initiatives; understands and embraces all policies and procedures.</li><li>
Integrity/Ethical Behavior &ndash; acts with integrity always; never willing to compromise integrity; behaves in a manner consistent with company standards; understands and fully complies with all HIPPA compliance standards maintain confidentiality regarding all patient information.
</li><li>Participate in additional pharmacy service-related projects as needed.</li><li>
Responsible for completing all mandatory and regulatory training programs.</li><li>
Perform other duties as assigned.</li></ul>
Qualifications:<div></div><div><b><br>
Experience:</b></div><div>
Preferred:0-2 years experience as Pharmacy Technician or Customer Service Representative in a health care related service.</div><h1 class="jobSectionHeader"><b>
Educational Requirements:</b></h1><ul><li>
Minimum: High School Diploma or GED</li></ul><div></div><div><b><br>
Special Conditions of Employment:</b></div><ul><li>
Drug test</li><li>
Initial and continuous exclusion and sanction/disciplinary monitoring</li><li>
Any and all additional eligibility requirements based on the specific position</li></ul><div><b>
Compensation:</b></div><div></div><div><br>
$15.00 - 17.00 an hour</div><div><br>
</div><div>The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.</div><div></div><div><br>
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.</div></div>

Patient Care Call Center Representative

Rehab Medical

<p>About Us: Rehab Medical is on a mission to transform lives through innovative custom mobility solutions. As one of the nation's leading providers of complex rehab technology (CRT), we've empowered over 250,000 people to regain their independence over our 20-year history. Headquartered in Indianapolis Indiana, our award-winning company is recognized for its commitment to growth, ethics, and making a difference. Join our team and become part of a company that values your impact as much as the lives we improve every day.<br/></p><p>We hire based on attitude, aptitude, and a drive to succeed, qualities that have awarded us one of Indiana's top places to work. We're looking to bring someone on to our dynamic Sales Team to help us to improve the lives of our patients.<br/></p><p>If you're looking for a rewarding opportunity where you can work alongside other dedicated individuals who will inspire you to grow your skill sets and advance your career, bring your passion and experience to Rehab Medical and apply today!<br/></p><p>For prompt communication, we encourage applicants to opt into texting during the application process.<br/></p><p>Position Overview and Key Responsibilities:<br/></p><p>Patient Care Representative (PCR) plays a key role in supporting patients through the mobility equipment process &mdash; from initial intake to approval of equipment. The PCR ensures timely communication, coordination, and documentation to help patients receive their medical equipment efficiently and with excellent service. Success in this role is measured by timely follow-ups, accurate documentation, and strong communication that enhances patient satisfaction and process efficiency.<br/></p><p>Responsibilities:<br/></p><p>Intake Management<br/></p><p>Contact all new patients within 24 hours of referral to complete the Intake Questionnaire and initiate the process for obtaining mobility equipment.<br/>Establish themselves as the main point of contact.<br/>Verify insurance coverage; if unable to complete verification, contact Business Support or submit the claim for business support to verify.<br/>Explain the process and get the patient to commit to the process.<br/>Ensure intake is completed within 5 business days<br/>If the patient is unreachable after 5 days, escalate to the Manager or Sales Representative for potential order cancellation.<br/>If ongoing contact attempts (&ldquo;phone tag&rdquo;) occur, document each attempt rather than canceling the order.<br/></p><p>Scheduling Coordination<br/></p><p>Coordinate and schedule all necessary patient evaluations, including:<br/>Face-to-Face (F2F) physician evaluation<br/>Physical or Occupational Therapy (PT/OT) evaluation<br/>Assistive Technology Professional (ATP) evaluation (for complex orders)<br/>Schedule each step within 3 business days to keep the process moving efficiently.<br/>Ensure scheduling process is completed with 20 days.<br/>If scheduling exceeds 20 working days, PCRs must involve a manager for next steps.<br/>Collaborate with Sales Representatives and ATPs to resolve scheduling delays and ensure continuity of patient care.<br/></p><p>Documentation and Paperwork Support<br/></p><p>Support Sales Representatives by assisting with documentation as needed, including attaching, faxing, or assisting sales team with paperwork process.<br/>Following up with physician offices to ensure all forms are completed and received (role to be agreed upon with Sales Rep and Sales Manager)<br/>Ensuring final documentation is faxed to doctor timely.<br/></p><p>Ongoing Patient Communication<br/></p><p>Maintain consistent communication with patients throughout the process to ensure they are informed of their status and next steps.<br/>Provide updates to patients at least every 5 business days, or more frequently if significant changes occur.<br/></p><p>Requirements:<br/></p><p>Bachelor's degree required<br/>Minimum 2 - years of administrative support experience<br/>Intermediate computer skills<br/>Exceptional interpersonal skills with ability to develop relationships<br/>Ability to maintain confidentiality<br/>Excellent verbal and written communication skills<br/>Ability to work independently, be detail oriented, and organized<br/></p><p>Perks and Benefits:<br/></p><p>Comprehensive benefits package (health, dental, vision, 401k, etc.)<br/>Mentorship Onboarding Program<br/>Employee Recognition Program<br/>Leadership Development Program<br/>Continuing education opportunities<br/>Network of support (financial, health, and well-being)<br/>Employee Referral Program<br/></p><p>We do not accept unsolicited resumes from outside recruiters/placement agencies. Rehab Medical will not pay fees associated with resumes presented through unsolicited means.<br/></p>

Entry Level Medical Sales

UNC Health

<div><p><b>Description</b>
</p><p>Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.</p><p>
UNC Health Nash, an affiliated member of the UNC Health system, invites passionate healthcare professionals to join our esteemed team. Governed locally, we proudly serve a diverse patient base, spanning Nash, Edgecombe, Halifax, Wilson Counties, and beyond. With a steadfast commitment to elevating community health through exceptional care, we prioritize excellence, compassion, and innovation, ensuring every individual receives the highest standard of support. Joining our team means becoming an integral part of our dedication to wellness, where we constantly strive to redefine excellence in healthcare through state-of-the-art facilities and pioneering programs. Join us in this transformative journey, where your contributions will make a lasting impact on our community's health and wellbeing.</p><p></p><p>
Summary:</p><p><br>
The Patient Access Representative is responsible for the Patient Access functions including, but not limited to, facility-based scheduling, pre-registration, registration, insurance verification, pre-certification, and financial clearance under the direction of the Supervisor and Revenue Cycle Director.</p><p></p><p><br>
Responsibilities:</p><p><br>
1. Ensures and verifies key ADT information (insurance verification, patient, and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.</p><p>
2. Completes and documents all governmental, regulatory, financial, and contractual forms in accordance with procedure, and ensures documents are scanned/saved to correct location and are legible.</p><p>
3. Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients.</p><p>
4. Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.</p><p>
5. Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Also utilizes system work queues as a daily part of the registration process to minimize errors.</p><p></p><p><br>
Other information:</p><p><br>
Education Requirements:</p><ul><li>High school graduate or GED.</li><li>Associates or Bachelor's degree in arts/business is preferred.</li></ul><p>
Licensure/Certification Requirements:</p><ul><li>Must complete EPIC Cadence and Prelude training &amp; must pass exam upon completion of training.</li></ul><p>
Professional Experience Requirements:</p><ul><li>Proficiency in computer skills, including Microsoft Office.</li><li>Customer-service oriented and proficient in written &amp; oral communications.</li><li>Familiarity with medical terminology.</li></ul><p></p><h3 class="jobSectionHeader"><b><br>
Job Details</b></h3><p>
Legal Employer: Nash Hospitals</p><p>
Entity: Nash UNC Health Care</p><p><br>
Organization Unit: NGH Nash Unc Cardiology</p><p>
Work Type: Full Time</p><p><br>
Standard Hours Per Week: 40.00</p><p>
Work Assignment Type: Onsite</p><p><br>
Work Schedule: Day Job</p><p>
Location of Job: NASH HC</p><p>
Exempt From Overtime: Exempt: No</p><p></p><p><br>
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.</p></div>

Patient Access Representative - Cardiology

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