patient care representative

giftHEALTH

<div><h3 class="jobSectionHeader"><b>About Us</b></h3><p>
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.</p><h3 class="jobSectionHeader"><b>
Position Summary</b></h3><p>
We are seeking a dedicated, compassionate, and customer-focused Certified Pharmacy Technician to join our Pharmacy Support Call Center Team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service to patients, providers, and pharmacy partners. You will serve as a critical point of contact, ensuring smooth communication and problem resolution across multiple channels.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li>
Answer inbound calls from patients, providers, and pharmacy partners with professionalism and empathy.</li><li>
Handle high-volume call center operations while maintaining service quality and accuracy.</li><li>
Take verbal prescriptions from providers and ensure proper documentation in accordance with state regulations.</li><li>
Transfer calls related to clinical questions or counseling needs to pharmacists.</li><li>
Accurately process prescriptions and input patient data into the pharmacy system.</li><li>
Make outbound calls to prescribers for clarifications, refill requests, and medication verifications.</li><li>
Troubleshoot patient issues related to orders, insurance, or delivery, escalating when needed.</li><li>
Maintain accurate and confidential patient records, including address, allergies, and prescription history.</li><li>
Respond to emails and chat inquiries as needed, ensuring a prompt and thorough resolution.</li><li>
Collaborate closely with internal pharmacy operations, the pharmacist team, and external fulfillment partners.</li><li>
Adhere to all pharmacy laws, regulations, and compliance requirements.</li><li>
Contribute to continuous improvement by identifying call trends and suggesting workflow optimizations.</li><li>
Attend training sessions to stay current on pharmacy practices and customer service techniques.</li></ul><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li>
High School Diploma or equivalent</li><li>
2+ years of experience in a call center, pharmacy, or customer support role (healthcare/pharmacy preferred)</li><li>
Comfortable handling a high volume of calls and multitasking in a fast-paced environment</li><li>
Strong communication, empathy, and de-escalation skills</li><li>
Detail-oriented with excellent problem-solving and critical thinking skills</li><li>
Adaptable to take on additional responsibilities as the role evolves</li></ul><h3 class="jobSectionHeader"><b>
Work Environment</b></h3><ul><li><b>
Location</b>: Onsite</li><li><b>
Schedule</b>: Full-time</li><li>
May require additional availability or flexibility for escalations.</li><li>
Regular meetings with teams, departments, or leadership to ensure alignment.</li></ul><h3 class="jobSectionHeader"><b>
Key Essential Functions</b></h3><ul><li>
Must be able to remain seated and work at a computer for extended periods (up to 8 hours).</li><li>
Must be able to type and perform repetitive hand/wrist motions throughout the shift.</li><li>
Must be able to use a headset for phone-based communication for the majority of the workday.</li><li>
Must be able to navigate multiple computer systems and applications simultaneously.</li><li>
Must maintain focus and attention to detail while managing a high volume of calls or tasks.</li><li>
Must be able to communicate clearly and professionally via phone, chat, and email.</li><li>
Must be able to work onsite for all scheduled shifts, including potential weekends or evenings depending on business needs.</li><li>
Must be able to handle occasional escalated or emotionally charged interactions with composure.</li><li>
Must be able to meet productivity and quality standards consistently.</li></ul><h3 class="jobSectionHeader"><b>
Employment Classification</b></h3><p><b>
Status:</b> Full-time<br>
<b>FLSA:</b> Non-Exempt
</p><h3 class="jobSectionHeader"><b>Equal Employment Opportunity (EEO) Statement</b></h3><p>
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
</p><p>We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!</p><h2 class="jobSectionHeader"><b>
Disclaimer</b></h2><p>
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.</p></div>

Patient Care Representative I

CAR Eye Wear

<p><b>Surgical Patient Care Representative </b></p><p><b>JOB SUMMARY</b>: Serves as support personnel to include assisting with patient admissions, discharging patients, chart preparation, medical records, assisting nursing staff and providers as needed, and other collateral duties.</p><p><b>MINIMUM REQUIREMENTS: </b></p><ul><li>Current BLS</li></ul><p><b>ESSENTIAL SKILLS AND ABILITIES: </b></p><p>1. Excellent customer service and communication skills.</p><p>2. Ability to work as a team member</p><p>3. Management of multiple tasks simultaneously.</p><p>4. Motivation to succeed.</p><p>5. Empathetic personality giving attention to patients needs and concerns</p><p>6. Working knowledge of Excel</p><p>7. Strong communication with attention to detail.</p><p>8. Respectful treatment of patients and co-workers.</p><p><b>RESPONSIBILITIES: </b></p><p><b>Clinical Skills </b></p><ul><li>Demonstrates competency and knowledge of preparing patient medical records</li><li>Uses knowledge of medical record policy and procedures</li><li>Actively participates in medical records QAPI.</li><li>Identifies vital patient care needs and prioritizes accordingly.</li><li>Coordinates patient care with other team members</li><li>Keeps work clean, tidy and properly stocked, free of soiled equipment and supplies</li><li>Reports abnormal or unexpected outcomes or observations to RN and/or physician.</li><li>Demonstrates knowledge of aseptic technique</li><li>Wears appropriate attire in restricted areas.</li><li>Adheres to recommended traffic patterns.</li><li>Demonstrates skill in appropriate use of equipment.</li><li>Transports patients to and from and within the facility.</li><li>Assists with preoperative patient preparation and postoperative patient discharge</li><li>Assists with OR Turnover</li><li>Cleans, restocks supplies as assigned.</li></ul><p><b>Communication </b></p><ul><li>Listens respectfully, gives feedback directly, honestly and talks with others to clarify differences</li><li>Utilizes translation services when needed</li><li>Utilizes appropriate services when needed to communication with employees and patients with speech and hearing disorders</li><li>Effectively communicates and interacts with patients, their family, and other external and internal clients (including fellow employees) from diverse backgrounds</li></ul><p><b>Quality </b></p><ul><li>Demonstrates a willingness to look at new ideas and work in a changing environment</li><li>Understands, verbalizes, and participates in the quality improvement process.</li><li>Supports initiatives designed to improve individual and organizational performance</li></ul><p><b>ORGANIZATIONAL POLICIES:</b></p><p><b>1. Personal Appearance - </b>Dresses appropriately for position.</p><p><b>2. Attendance/Punctuality - </b>Is consistently at work and on time; ensure work responsibilities are covered when absent; arrives at meetings and appointments on time.</p><p><b>3. Dependability- </b>Follows instructions, responds to upper management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.</p><p><b>4. Safety and Security- </b>Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.</p><p><b>5. Physical Demands- </b>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</p><p><b>6. Work Environment- </b>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p><b>7. Quality- </b>Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.</p><p><b>8. Quantity- </b>Meets productivity standards; completes work in a timely manner; strives to increase productivity.</p><p>Job Type: Full-time</p><p>Pay: From $15.50 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li></ul><p>Ability to Commute:</p><ul><li>Baton Rouge, LA 70806 (Required)</li></ul><p>Ability to Relocate:</p><ul><li>Baton Rouge, LA 70806: Relocate before starting work (Required)</li></ul><p>Work Location: In person</p>

Surgical Patient Service Representative

Sun River Health

<div><div><div><p>Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a Full Time Patient Representative/Front Desk Receptionist to join our team in our Goshen, NY site.
</p><p>A Patient Representative/Front Desk Receptionist is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills. This staff member will be responsible for all aspects of the registration and appointment process for patients. The staff member plays an integral role in the medical care team as the access point for patients to receive care. She/he will perform job duties in compliance with systems and job specific standards.
</p><p>Essential Duties and Responsibilities for a Patient Representative/Front Desk Receptionist:
</p><ul><li>Assist with daily reception activities and ensure that all processes needed for patient services are initiated.
</li><li>Communicates effectively with team members and patients all aspects of service.
</li><li>Responsible for telephone and mail contact with patients.
</li><li>Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services.
</li><li>Distributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materials.
</li><li>Verifies all insurance and sets fees based on the sliding scale fee.
</li></ul><p>Minimum Education Requirement: High School diploma/GED
</p><p>Minimum Work-Related Experience: 2-4 years
</p><p>Preferred Specialized Skills &amp; Knowledge: Bilingual in both English and Spanish (orally and written)
</p></div></div><div><p>Job Type: Full Time
</p></div><div><p>Pay: $20.00 - $23.13 per hour</p></div></div>

Patient Representative - Goshen

<div><div><div><p>Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a Full Time Patient Representative/Front Desk Receptionist to join our team in our Brentwood, NY site.
</p><p>A Patient Representative/Front Desk Receptionist is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills. This staff member will be responsible for all aspects of the registration and appointment process for patients. The staff member plays an integral role in the medical care team as the access point for patients to receive care. She/he will perform job duties in compliance with systems and job specific standards.
</p><p>Essential Duties and Responsibilities for a Patient Representative/Front Desk Receptionist:
</p><ul><li>Assist with daily reception activities and ensure that all processes needed for patient services are initiated.
</li><li>Communicates effectively with team members and patients all aspects of service.
</li><li>Responsible for telephone and mail contact with patients.
</li><li>Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services.
</li><li>Distributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materials.
</li><li>Verifies all insurance and sets fees based on the sliding scale fee.
</li></ul><p>Minimum Education Requirement: High School diploma/GED
</p><p>Minimum Work-Related Experience: 2-4 years
</p><p>Preferred Specialized Skills &amp; Knowledge: Bilingual in both English and Spanish (orally and written)
</p></div></div><div><p>Job Type: Full Time
</p></div><div><p>Pay: $20.00 - $23.13 per hour</p></div></div>

Patient Representative - Brentwood

Broadlawns Medical Center

<div><p><b>The Broadlawns Medical Center </b>campus includes an acute care hospital, primary and specialty care clinics, urgent care and emergency services, lab, radiology, dentistry, inpatient and outpatient mental health, crisis team, and community-based behavioral support services. Broadlawns accepts all forms of insurance and its approach to healthcare and quality outcomes earned a Level 3 rating from the National Committee for Quality Assurance, the highest achievable status for a medical delivery model.</p><p></p><p>
We are a safety net hospital and our Patients are our North Star! With a dedicated staff of over 160 physicians and 1,600 employees, Broadlawns Medical Center ensures that our community has access to high quality healthcare that is coordinated, compassionate and cost-effective. We provide our employees a top-rated benefits package, supportive work culture, and more!</p><p></p><p><b>
Patient Access Representative</b></p><p>
The Patient Access Representative is responsible for performing all aspects of the position's function including, but not limited to, registration of patients, obtaining appropriate insurance information, and scheduling patient appointments. It is expected that the employee maintains department quality standards with a focus on exceptional customer service.</p><p><b>
Address</b></p><p>
2970 University Ave Des Moines, IA 50311</p><p><b>
Schedule</b></p><p>
Full Time, 8A-6P, 40 hours per week</p><p><b>
Qualifications</b></p><ul><li><p>
High school diploma or equivalent</p></li><li><p>
One year clerical experience</p></li><li><p>
Ability to use a computer</p></li><li><p>
Working knowledge of Microsoft Office</p></li><li><p>
Excellent written and verbal communication skills</p></li><li><p>
Basic medical terminology knowledge</p></li><li><p>
Previous registration and/or insurance verification experience in a medical setting</p></li></ul><p></p><p><b>
Work Shift</b></p>
8a-6p (United States of America)<p></p><p><b>
Benefits (FT/PT)</b></p><ul><li><p>
Retirement - IPERS</p></li><li><p>
Education Assistance</p></li><li><p>
Employee Health &amp; Wellness</p></li><li><p>
PTO</p></li><li><p>
Free Parking</p></li><li><p>
Health Insurance</p></li><li><p>
Supplemental Insurance</p></li><li><p>
529 College Savings Plan</p></li><li><p>
And more!</p></li></ul><p></p><p><i>
Broadlawns Medical Center is an Equal Opportunity Employer</i></p></div>

Patient Acccess Representative-Drake Clinic-Full Time

Cabarrus Rowan Community Health Center

<div>Title: Patient Representative I<br>
Department: Patient Services<br>
Status: Non-Exempt<br>
Position Classification/Category: Clerical<br>
Level: N/A<br>
Location: Assigned Clinic<br>
Hourly Pay Range:<br>
Reports To: Site Coordinator<br>
Direct Reports: N/A<br>
Summary of Position<br>
Under the direct supervision of the Site Coordinator, this position is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and payments. The Patient Representative facilitates patient entry into Cabarrus Rowan Community Health Centers (CRCHC), including greeting client, answering phone calls, and scheduling appointments.<br>
Minimum Qualifications<br>
Ability to read, write and comprehend the English language. Communicates effectively. Must be able to sit and stand for long periods of time. Ability to effectively maintain confidentiality of records and communicate with all levels of personnel.<br>
<ul><li></li></ul>
Experience: One year or less of clerical experience in an office setting<br>
<ul><li></li></ul>
Additional skills required: Requires excellent organizational, problem solving and critical thinking skills. Strong basic computer skills required. Able to maintain confidentiality and work collaboratively in a team environment.<br>
<ul><li></li></ul>
Additional skills preferred: Bilingual in Spanish and English<br>
Education: High school diploma or GED. Associates Degree preferred.<br>
Certification(s)/Licensure: N/A<br>
Physical Requirements:<br>
The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.<br>
<ul><li></li></ul>
Repetitive movement of hands and fingers &ndash; typing and/or writing.<br>
<ul><li></li></ul>
Occasional standing, walking, stooping, kneeling or crouching.<br>
<ul><li></li></ul>
Reach with hands and arms.<br>
<ul><li></li></ul>
Talk and hear.<br>
Key Responsibilities<br>
1.<br>
Demonstrate the ability to express the high-quality level of customer service to all patients, staff, board members, providers, and vendors.<br>
2.<br>
Can verbalize knowledge of chain of command and direct supervisor information.<br>
3.<br>
Reports on time and checks schedule and organizes patient flow.<br>
Cabarrus Rowan Community Health Centers<br>
Patient Representative I October 9, 2025 2 of 3<br>
4.<br>
Demonstrates ability to obtain payment information and ability to create claim to be submitted for reimbursement.<br>
5.<br>
Can verbalize knowledge of required screening forms for UDS and other QI.<br>
6.<br>
Maintains accurate documentation and registration updates in EMR based on documentation procedures.<br>
7.<br>
Demonstrate ability to adhere to scheduling protocol as it relates to scheduling of all appointment types (including medical, behavioral health, psych, dental, ambulatory procedures)<br>
8.<br>
Demonstrate ability to adhere to clinical protocol to assist patient with appointments and re-routing patient to triage as necessary.<br>
9.<br>
Under adequate supervision, demonstrates ability to explain the sliding scale program to all patients and accurately process the program application.<br>
10.<br>
Under adequate supervision, demonstrates the ability to compose messages to provider/staff regarding patient communication.<br>
11.<br>
Demonstrates accurate knowledge and comprehension of patient registration duties not limited to medical, dental, referral information, and insurance verification information.<br>
12.<br>
Demonstrates accurate ability to enter patient registration information into EMR system.<br>
13.<br>
Verbalizes knowledge of HIPAA, patient demographic, and benefits information.<br>
14.<br>
Maintains safe, secure, and healthy work environment by following and enforcing established policies and procedures while providing compassionate care to patients.<br>
15.<br>
Maintains patient confidentiality and protects operations by keeping protected health information confidential and secure.<br>
16.<br>
Participates in mandatory in-services and drills, attends staff meetings and other trainings, including appropriate educational trainings offered on regular basis for professional development.<br>
17.<br>
Maintains strict adherence to infection control guidelines established by the organization.<br>
18.<br>
Work early /night clinic and weekends as needed.<br>
19.<br>
Ability to travel to other CRCHC to cover as needed.<br>
20.<br>
Translation services will be expected upon request from management.<br>
21.<br>
Perform other duties as assigned.</div>

Patient Representative

St. Bernards Healthcare

<div><ul><li><div><b>JOB REQUIREMENTS</b><b>
</b></div><ul><li><div><div><b>Education
</b></div><ul><li><div><div><div><div>High school diploma or GED</div>
</div></div></div></li></ul></div></li><li><div><div><b>Experience</b></div>
<ul><li><div><div><div><div>Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment.</div>
</div></div></div></li></ul></div></li><li><div><div><b>Physical</b></div>
<ul><li><div><div><div><div>Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal &amp; soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.</div>
</div></div></div></li></ul></div></li></ul></li><li><div><b>JOB SUMMARY</b><b>
</b></div><ul><li><div><div><div><div>Greet patients and arranges for the efficient and orderly registration of patients. Ensures that accurate patient and insurance information is collected and that patients are made aware of clinic policies and procedures. Answers telephone, answers billing questions from patients. Processes medical records request, information requests and general patient account functions. Works with and has access to confidential patient information. Position requires making frequent decisions or actions following general procedures often without clearly defined precedents. Position requires a high degree of mental alertness and close visual attention to details. Position requires diplomacy and a professional image and manner in dealing with patients, families, visitors, and clinic personnel. Patient Service Representative is responsible for a positive first impression of clinic personnel as the initial point of service contact for clinic customers. This position has high contact with patients, employees and physicians. Attendance is an essential function of this job.</div>
</div></div></div></li></ul></li></ul><br>
Location: St. Bernards Healthcare &middot; SBPC-PCP KENNETT MO FAST CARE<br>
Schedule: Part Time, Varied Shifts, Varied weekdays and weekends</div>

PATIENT SERVICE REP - KENNETT MO FAST CARE

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