patient care specialist

Axios International

<p></p><div><p><b>Position: </b>Patient Care Specialist</p><p></p><p><b><br>
Position Purpose</b><br>
The Patient Care Specialist plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey.<br>
The Patient Care Specialist serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the Patient Care Specialist brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient&rsquo;s experience convenient and compliant.<br>
At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve.</p><div><br>
<b>
 Duties and Responsibilities</b><br>
<ul><li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li><li>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</li><li>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</li><li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li><li>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</li><li>Ensure patients receive their medications efficiently and without delay.</li><li>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</li><li>Maintain and update electronic records related to patient data and quality assurance.</li><li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.</li><li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li><li>Perform administrative duties related to program operations and general office support.</li><li>Utilize Axios&rsquo; Patient Management System (PMS) exclusively for all program activities.</li><li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li><li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li><li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li><li>Support governance and operational monitoring activities across all Axios programs.</li><li>Provide guidance, training, and ongoing support to subordinates and newly onboarded team members to ensure smooth integration and performance.</li><li>Liaise with external stakeholders to ensure clear, effective, and professional communication.</li><li>Monitor and maintain performance KPIs by analyzing reports and implementing action plans to meet established standards</li><li>Collaborate with various internal divisions to ensure alignment</li><li>Ensure proper utilization of all provided digital platforms for both internal and external usage</li><li>Conduct quality assurance and monitoring procedures for Patient Safety Data reporting</li><li>Perform additional duties as assigned by your line manager</li></ul></div><br>
<p></p>
<div><b>
Relationships</b><br>
<ul><li>Work closely with the Line Manager and program team members.</li><li>Work with the related divisions of Axios.</li><li>Maintain ongoing and frequent communication with Axios staff.</li><li>External Partners.</li></ul></div><p></p><div><b><br>
Competencies</b><br>
<ul><li>Application of job knowledge.</li><li>Concern for order and quality.</li><li>Adaptability and flexibility.</li><li>Dependability.</li><li>Teamwork.</li></ul></div><p></p><div><b><br>
 Educational Background and Experience</b><br>
<ul><li>A degree in a Scientific or healthcare-related field is preferred</li><li>Hands-on experience in a healthcare or scientific field or NGO is ideal</li><li>Experience in data monitoring and management is an advantage.</li><li>Experience coordinating and handling logistics/supply chain is a plus</li><li>Experience in customer service management</li></ul></div><br>
<p></p>
<p><b>
Benefits of working with Axios include</b>:</p><br>
<ul>
<li>Paying fair market value</li>
<li>Annual performance-based bonus (based on role, levels, and contract)</li>
<li>Premium Private health insurance</li>
<li>Career progression aligned with a competency framework . Humanitarian Impact: Contribute to patient support programs that make a meaningful difference in patients lives.</li>
<li>Learning Exposure: Expand your expertise through hands-on experience in global health initiatives and patient-focused programs.</li></ul><p></p><div><b><br>
Job Circumstances</b><br>
<ul><li>The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</li><li>Flexibility in ability to travel as well as working hours is essential.</li></ul></div></div><p></p>

Patient Care Specialist (Egypt)

Fast Pace Health

<div>Posting Title: Patient Care Specialist (Medical Receptionist) Overview:
<div>
At Fast Pace Health, Patient Care Specialist provides administrative support essential for effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The Patient Care Specialist provides outstanding customer service and maintains a compassionate and welcoming atmosphere. The Patient Care Specialist provides effective customer service by using in-depth knowledge of front office processes to include patient registration and insurance practices, as well as effective communication processes to both patients and clinic employees. The Patient Care Specialist will maintain a high level of customer focus at all times, especially during periods of high patient volume.</div>
Why Choose Fast Pace Health?:
<div>
Fast Pace Health is a growing company! You will have the support and mentoring you need to become the best Patient Care Specialist you can be! We will help you grow your clinical competencies, and can offer you a rewarding career path. We work as a dynamic team to surpass our business goals by ensuring our patients receive the best care possible in a positive environment.</div><div></div><div><br>
We offer competitive compensation and benefits such as holiday pay, PTO, medical, dental, vision and Work-Life balance, to name a few.</div><div></div><div><br>
As a Fast Pace Health employee you will have the opportunity to participate in community events and outreach programs. This includes, but is not limited to, seasonal parades, book drives, festivals, trunk or treating, fun runs, and more. We dress up for holidays and celebrate with pot lucks. At Fast Pace, our community is our family, and we are a family first community.</div>
Responsibilities:
<div><b>
PRIMARY:</b></div><ul><li>
Demonstrates a high level of Customer Service to greet, register, and discharge all patients</li><li>
Ability to cross train and assist with back-office duties as needed within scope of practice.</li><li>
Accurately collect and input patient demographics and financial information at the time of registration for all patients.</li><li>
Verifies and updates all patient insurance information at the time of registration.</li><li>
Maintains strong knowledge of Medical Insurance Plans including but not limited to co-pays, deductibles, and coverage limits.</li><li>
Stays up to date with all changes to Government and Commercial Insurance Plans.</li><li>
Maintains a high-level understanding and knowledge of the Fast Pace Self-Pay program</li><li>
Collects all insurance, co-pays or deductibles, or Self-Pay amounts at the time of registration of each patient.</li><li>
Answers the phone with a polite, patient-centered manner demonstrating a commitment to positive patient experiences though outstanding Customer Service.</li><li>
Maintains Fast Pace Customer Service levels and facilitating patient flow by notifying the provider of patient&rsquo;s arrival, being aware of delays, and communicating with patients and clinical staff appropriately.</li><li>
Retrieves, faxes, or mails medical records to primary care providers as needed. Coordinate medical records process for continuation of care.</li><li>
Willing to cross-train on back-office clinical skills in order to perform in a cross-functional role as needed.</li><li>
Completes all mandatory compliance training and consistently follows processes and procedures to maintain compliance standards.</li><li>
Maintains friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers.</li><li>
Performs the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands.</li><li>
Responsible for folding towels, cleaning tables and helping patients with exercise equipment.</li><li>
Welcome new employees on their first day in the clinic and facilitate introductions to team members, clinic tours, and an overview of the clinic processes.</li><li>
Actively assist new employees with learning activities and completing required training.</li><li>
Support new employee training by providing job shadowing, demonstration, and coaching opportunities.</li><li>
Ability to comply with Company standards of operations.</li><li>
Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.</li><li>
The ability to promote and maintain a respectful culture of employee, employer, patients and business confidentiality.</li><li>
Demonstrates proficiency with basic PC skills to include typing, utilization of a mouse, and ability to use basic software such as MS Outlook and Word.</li><li>
Maintains the overall cleanliness of the office as needed to support the team and clinic environment, which may include, but not be limited to, taking out garbage, organization and cleanliness of desk, patient and office space and assistance with other team members to achieve a strong professional appearance for our employees, patients and visitors.</li><li>
Responsible for keeping the reception area clean and organized.</li><li>
Perform other duties as assigned by management.</li></ul><div><b><br>
SECONDARY:</b></div><div>
Additional Requirements and responsibilities</div><ul><li>
Level 1: High School Diploma or its equivalent with a current CPR license* and at least 1 year of customer experience, preferably urgent care</li><li>
Level 2: High School Diploma or its equivalent with a current CPR license* and 3 years&rsquo; experience in billing and coding and intermediate computer skills, which include typing 70-100 words per minute, knowledge of Microsoft Office including, word and excel. Intermediate skills in excel including basic formulas and v lookup.</li><li>
Level 3: High School Diploma or its equivalent with a current CPR license* and 3 years&rsquo; experience in billing and coding and intermediate computer skills, which include typing 70-100 words per minute, knowledge of Microsoft Office including, word and excel. Intermediate skills in excel including basic formulas and v lookup.</li><li>
Administration duties, including but not limited to scheduling, ordering, training, and other duties assigned by Clinic and or Regional Director</li><li>Receive and active within 7 days of hire.</li></ul>
Experience Requirements and Preferences::
<div><b>
Education:</b> High School Diploma or its equivalent</div><div></div><div><br>
AND</div><div></div><div><b><br>
Experience:</b></div><ul><li>
1 Year of medical office experience with basic medical terminology and insurance knowledge preferred.</li><li>
1 Year experience with basic use of PC to include using mouse, standard software such as MS Office to include Outlook and
<br>
Word.</li></ul>
Education Requirements:: High School Diploma or Its Equivalent License Requirements:: No License Required Compliance:
<div>
Fast Pace Health is committed to the principle of equal employment and creating an inclusive environment for the benefit of our employees, our patients, and our communities. We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct.
<br>
Please refer to the links below for information regarding your rights under certain federal laws:
<br>
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf<br>
https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf<br>
Mississippi Residents Only:<br>
In Mississippi, Fast Pace requires pre-employment/drug/alcohol testing as a condition of employment. The law requires that Fast Pace notify applicants, in writing, upon application and prior to the collection of the specimen for drug and alcohol test, that they may be tested for &ldquo;the presence of drugs [or alcohol] in their metabolites.&rdquo; Miss. Code. Ann. &sect; 71-7-3(5).</div><div></div><div><b><br>
Applicants are limited to individuals from states, excluding the following: California, Colorado, Hawaii, Illinois, New Jersey, New York, Rhode Island, Washington, and the District of Columbia.</b></div>
Brand Name: Fast Pace Health</div>

Patient Care Specialist (Medical Receptionist)

<div>Posting Title: Clinical Tech. (Medical Assistant) Overview:
<div>
At Fast Pace Health, Clinical Techs provide clinical and administrative support essential for effective patient care under the direct supervision of a Provider, Nurse Practitioner or Physician Assistant. They provide outstanding patient service, maintaining a compassionate and welcoming atmosphere and respond quickly and accurately to changes in condition or response to treatment. The Clinical Tech position will provide effective customer service for all internal and external customers by using, excellent, in-depth knowledge as well as communicating effectively with team members.</div>
Why Choose Fast Pace Health?:
<div>
Fast Pace Health is a growing company! You will have the support and mentoring you need to become the best Clinical Tech you can be! We will help you grow your clinical competencies, and can offer you a rewarding career path. We work as a dynamic team to surpass our business goals by ensuring our patients receive the best care possible in a positive environment.</div><div></div><div><br>
We offer competitive compensation and benefits such as holiday pay, PTO, medical, dental, vision and Work-Life balance, to name a few.</div><div></div><div><br>
As a Fast Pace Health employee you will have the opportunity to participate in community events and outreach programs. This includes, but is not limited to, seasonal parades, book drives, festivals, trunk or treating, fun runs, and more. We dress up for holidays and celebrate with pot lucks. At Fast Pace, our community is our family, and we are a family first community.</div>
Responsibilities:
<div><b>
Primary:</b></div><ul><li>
Ability to fulfill all responsibilities of the Patient Care Specialist position as detailed in the specific Patient Care Specialist job description.</li><li>
The ability to maintain friendly, cordial relations with all employees, build and maintain confidence and credibility with all employees.</li><li>
Deliver clinical and administrative support for the team and adhere to all policies and procedures of the company.</li><li>
Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.</li><li>
Ensure that the activities of the Clinical Tech are conducted in a manner that is consistent with overall department expectations and are in compliance with Federal and State regulations, guidelines, and requirements including working knowledge of all health information management issues such as HIPAA.</li><li>
Prepare exam and treatment rooms for patient intake.</li><li>
Triage patients by checking vitals, performing blood draws and giving injections, etc.</li><li>
Observe patients, charting, reporting changes in patients&rsquo; conditions, such as adverse reactions to medication or treatment and taking any necessary action.</li><li>
Assist with lab testing and phlebotomy.</li><li>
Assist providers in preparing for minor procedures and physicals.</li><li>
Prepare and maintain supplies and equipment for treatment.</li><li>
Assist patients utilizing a Virtual Medicine Provider.</li><li>
Ensure accurate completion of patient charts in a timely matter and forwarding charts as appropriate on a daily basis.</li><li>
Arrange referrals to a specialist and obtaining pre-authorizations when directed by the Provider.</li><li>
The ability to maintain friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers.</li><li>
Perform federal and non-federal DOT, BAT and Drug Screen exams.</li><li>
The ability to perform the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands.</li><li>
Ability to comply with Company standards of operations.</li><li>
Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.</li><li>
The ability to promote and maintain a respectful culture of employee, employer and business confidentiality.</li><li>
Responsible for learning the aspects of compliance in the company by completing all mandatory compliance training.</li><li>
Ability to maintain the overall cleanliness of the office as needed to support the team and clinic environment, which may include, but not be limited to, taking out garbage, organization and cleanliness of desk, patient and office space and assistance with other team members to achieve a strong professional appearance for our employees, patients and visitors.</li><li>
Perform other duties as assigned by management.</li></ul><div><b>
Secondary:</b></div><ul><li>
Assist with clerical work such as checking in patients, obtaining and recording demographic, insurance and financial information, with strong attention to detail and in a manner that is professional and caring to our patients.</li><li>
Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes.</li><li>
Work as part of the overall team by answering telephone, taking messages and returning voicemails in a friendly and professional manner</li></ul><div><b>
Essential Functions Specific to Supporting Telehealth</b></div><ul><li>
Prepare patient charts by virtual patient communication, generally phone or video conferencing.</li><li>
Assist with patient follow ups including but not limited to: pharmacy requests, patient paperwork, scheduling, and clinical calls with patients or other facilities including physical Fast Pace clinics.</li></ul><div><b>
*** Additional Requirements and Responsibilities</b></div><div><br>
Level 1: High School Diploma or its equivalent with a current CPR license* and/or at least 1 year of experience as a certified MA, EMT Paramedic preferred in clinic setting, preferably urgent care</div><div></div><div><br>
Level 2: Certified MA, EMT or Paramedic with a current CPR license* and either (1) 4 years&rsquo; experience in relevant role and 2 year of Fast Pace experience in Clinical Tech role or (2) 6 years&rsquo; experience in relevant role.</div><div></div><div><br>
Level 3: Certified MA, EMT, or Paramedic with a current CPR license* and either (1) 6 years&rsquo; experience in relevant role and 2 years of Fast Pace experience in Clinical Tech role or (2) 8 years&rsquo; experience in relevant role.</div><div></div><div><br>
Level 4: Certified MA, EMT, or Paramedic with a current CPR license* and either (1) 6 years&rsquo; experience in relevant role and 2 years of Fast Pace experience in Clinical Tech role or (2) 8 years&rsquo; experience in relevant role.</div><div></div><div><br>
Additional Responsibilities: Administration duties, including but not limited to scheduling, ordering, training, and other duties assigned by Clinic and or Regional Director</div><div><ul><li><br>
Receive and active within 7 days of hire.</li></ul></div>
Experience Requirements and Preferences::
<div><b>
Basic Requirements:</b></div><div></div><div><b><br>
Education:</b> High School Diploma or its equivalent</div><div></div><div><br>
AND</div><div></div><div><b><br>
Experience:</b> At least 1 year of experience as an MA, EMT or Paramedic preferred in clinic setting, preferably urgent care</div><div></div><div><b><br>
Current License or Certification:</b></div><ul><li>
Graduate of an accredited Medical Assistant school strongly preferred. License must be active, in good standing, and verifiable with the proper regulatory agency.</li><li>
TB and IV Certification required to be obtained within 60 days of employment and maintained during employment if applicable in your state</li></ul>
Education Requirements:: High School Diploma or Its Equivalent Compliance:
<div>
Fast Pace Health is committed to the principle of equal employment and creating an inclusive environment for the benefit of our employees, our patients, and our communities. We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct.
<br>
Please refer to the links below for information regarding your rights under certain federal laws:
<br>
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf<br>
https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf<br>
Mississippi Residents Only:<br>
In Mississippi, Fast Pace requires pre-employment/drug/alcohol testing as a condition of employment. The law requires that Fast Pace notify applicants, in writing, upon application and prior to the collection of the specimen for drug and alcohol test, that they may be tested for &ldquo;the presence of drugs [or alcohol] in their metabolites.&rdquo; Miss. Code. Ann. &sect; 71-7-3(5).</div><div></div><div><b><br>
Applicants are limited to individuals from states, excluding the following: California, Colorado, Hawaii, Illinois, New Jersey, New York, Rhode Island, Washington, and the District of Columbia.</b></div>
Brand Name: Fast Pace Health</div>

Clinical Tech. (Medical Assistant)

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Patient Care Specialist (Egypt)

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Patient Care Specialist (Medical Receptionist)

Clinical Tech. (Medical Assistant)

Clinical Tech. (Medical Assistant)

Clinical Tech. (Medical Assistant)

Clinical Tech. (Medical Assistant)