patient case coordinator

Inner City Family Services Detroit

Job Summary We are seeking a dynamic and detail-oriented Case Management Coordinator to join our SUD and Behavioral health team. In this vital role, you will coordinate comprehensive patient care plans, facilitate seamless discharge processes, and ensure optimal utilization of resources across various mental health settings. Your expertise will help improve patient outcomes, enhance communication among multidisciplinary teams, and support patients and their families through their SUD treatment, and Behavioral Health journeys.Duties<ul><li>Collaborate with SUD and Mental Health providers, social workers, and family members to develop individualized care plans tailored to each patient&rsquo;s needs.</li><li>Conduct thorough patient intake assessments, including reviewing mental health histories and current health status.</li><li>Utilize electronic health record (EHR) systems to document patient interactions, treatment plans, and progress accurately while maintaining compliance with HIPAA regulations.</li><li>Assist in managing cases involving behavioral health by providing targeted support and oversight.</li></ul>Skills<ul><li>Experience working in mental health, sud treatment clinical settings</li><li>Knowledge of managed care processes, discharge planning strategies, and social work principles related to behavioral health and sud treatment services.</li><li>Familiarity with EMR/EHR systems used for documentation, case tracking, and communication within behaviorral health clinical settings.</li><li>Excellent organizational skills with the ability to prioritize multiple complex cases efficiently.</li><li>Strong interpersonal skills for effective collaboration with mental health professionals, patients, families, and community agencies.</li></ul>Pay: $24.40 - $29.38 per hourWork Location: Hybrid remote in Grosse Pointe, MI 48230

Case Management Coordinator

Baptist Health

<div>Shift: Day
Working Hours:
Summary:
 
The Case Coordinator II is accountable for the clinical and financial outcome of care for an assigned case load. He/she functions as an advanced practitioner in the role of clinician, educator, researcher, case manager, and advocate. Facilitates the care of observation and inpatients during their hospitalization by managing, coordinating and monitoring resources to achieve optimal level of independence and health for patients and families; clinical outcomes; utilization; service, and financial goals by performing the roles of assessor, planner, facilitator and advocate. The Case Coordinator II uses Continuous Improvement (CI) principles.
Other information:
 
RN License, 5 years of appropriate clinical experience(adult Med/Surg); 3 years of supervisory experience preferred - charge nurse or team leader experience; Baccalaureate degree or experience commensurate with a degree. Master's Degree preferred; Knowledge and education, including but not limited to the following; clinical expertise, excellent observation skills, analytical thinking, problem solving, good verbal and written communication, knowledge of adult education principles, research process, change theory, management skills, financial analysis and group process. The Case Clinical Coordinator II is accountable for the clinical and financial outcome of care for an assigned case load; assists with staff development.
This job will be authorized 80.00 hours bi-weekly.</div>

Clinical Case Coordinator II

Streamline WorkComp

<div>
 
 Streamline Work Comp &mdash; Full Time Case Coordinator (Remote)
 
 
 
 Pay: $17.00/hour firm (Level 1)
 
 
 Schedule: Monday&ndash;Friday
 
 
 Equipment Provided: Computer, monitors, desk phone
 
 
 Location Requirement: Must live in the U.S. (excluding NY, WA, DC, OR)
 
 
 ________________________________________
 
 
 
 About Us
 
 
 
 Founded in 2013, Streamline Work Comp is a growing radiology and physical therapy management company serving the workers&rsquo; compensation industry. We focus on exceptional customer service, fast scheduling, and strong provider relationships. Our culture values teamwork, empathy, and doing the right thing for injured workers.
 
 
 
 Position Overview
 
 
 
 The Case Coordinator is a fully remote administrative position responsible for managing workers&rsquo; compensation cases through high volume phone communication, scheduling, and accurate documentation.
 
 
 This role is phone heavy &mdash; most of your day will be spent making outgoing calls to patients, providers, and insurance carriers. Streamline provides all equipment, including a company computer and phone.
 
 
 Because this role involves continuous phone communication and access to protected health information, employees must maintain a private, quiet, distraction‑free workspace for the entire shift and be able to work without ongoing personal or dependent‑care interruptions during scheduled work hours.
 
 
 All new hires join Streamline as a Level 1 Case Coordinator at $17/hr. We promote from within, and advancement is possible as early as six months based on performance.
 
 
 ________________________________________
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Ability to work scheduled hours without responsibility for caregiving or dependent supervision during the workday
 </li>
 <li>
 Make outgoing calls to schedule appointments and obtain case updates
 </li>
 <li>
 Answer limited inbound calls from claimants, adjusters, and providers
 </li>
 <li>
 Review medical records and referral forms for completeness
 </li>
 <li>
 Coordinate appointments for imaging, therapy, and specialist services
 </li>
 <li>
 Verify claimant details and update internal case notes in real time
 </li>
 <li>
 Upload documents, send follow ups, and communicate professionally by phone and email
 </li>
 <li>
 Work across multiple platforms (Outlook, Teams, internal software, voicemail systems)
 </li>
 <li>
 Maintain accuracy, speed, and clear documentation in a highvolume workflow
 </li>
 <li>
 Uphold all HIPAA and confidentiality requirements
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 ________________________________________
 
 
 
 Schedule &amp; Availability
 
 
 
 This role is full‑time, Monday through Friday. Schedules are assigned based on the employee&rsquo;s time zone to ensure business coverage across all U.S. time zones.
 
 
 Typical shifts fall within 8:00 AM and 5:00 PM in a particular time zone.
 
 
 All schedules are designed to support coverage between 8:00 AM and 5:00 PM across U.S. time zones. Exact schedules are confirmed prior to hire based on business needs and time zone alignment.
 
 
 ________________________________________
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 High School Diploma or GED
 </li>
 <li>
 Administrative or medical office experience preferred
 </li>
 <li>
 Call center, scheduling, or workers&rsquo; comp experience helpful
 </li>
 <li>
 Ability to work independently in a structured remote environment
 </li>
 <li>
 Must reside within the U.S. (excluding NY, WA, DC, OR)
 </li>
 <li>
 Ability to maintain a private, uninterrupted workspace
 
 
 </li>
 </ul>
 ________________________________________
 
 
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Typing speed 60 WPM (typing test required)
 </li>
 <li>
 Comfortable with Microsoft Office (Outlook, Word, Excel, Teams)
 </li>
 <li>
 Experience with Adobe Acrobat or similar tools
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Ability to manage multiple priorities and strict deadlines
 
 
 </li>
 </ul>
 ________________________________________
 
 
 
 Why Work With Us?
 
 
 
 <ul>
 <li>
 Competitive pay
 </li>
 <li>
 100% remote work
 </li>
 <li>
 All equipment provided
 </li>
 <li>
 Supportive and collaborative team culture
 </li>
 <li>
 Growth opportunities based on performance
 
 
 </li>
 </ul>
 ________________________________________
 
 
 
 Interview Process
 
 
 
 <ul>
 <li>
 Email invitation for the first interview with a recruiter
 </li>
 <li>
 Typing test (5-minute speed test sent by email)
 </li>
 <li>
 Final interview on camera with management
 </li>
 <li>
 Hiring decision
 </li>
 </ul>
</div>

Case Coordinator I

Child Protection Center

Child Protection Center, Inc.TITLE: Case CoordinatorPROGRAM: Children and Families Supervised Visitation ProgramSUPERVISOR: Supervised Visitation Program DirectorSTATUS: Full time (35 hours per week); Non-Exempt;including evening and weekend hours; Safety Sensitive PositionSUMMARY: Coordination of Client ServicesDuties and Responsibilities include the following:Perform all activities to support the mission, vision and values of the Child Protection Center, Inc.Collaborate with the CPC Leadership team to meet the goals outlined in the Strategic Plan and to promote a professional and positive work atmosphere at the Child Protection Center.Generate and effectively communicate the policies and procedures with all clients, volunteers and the general public.Summarize visitation reports and disperse to interested parties.Correspond and document all conversations and events in the client&rsquo;s case file.Assist the program director in establishing positive working relationships with staff, volunteers and the general public.Maintain confidentiality in regard to clients, volunteers and agency information.Collaborate with other staff to ensure effective visitation procedures.Adhere to all safety procedures.Perform general housekeeping to maintain a clean and safe environment.Perform other related duties as assigned.MINIMUM REQUIREMENTS/SKILLS:Oral Communication Skills Diplomacy Time Management FilingWritten Communication Skills Professionalism Computer Literacy Keyboard SkillsTelephone Etiquette Proofreading Skills Math Aptitude OrganizationPhysical Demands (Lift/Move 50 pounds) Ability to travelLevel II Background Screening Professional Conduct and AppearanceEDUCATION AND TRAINING: Associate or Bachelor&rsquo;s Degree in Human Services or Related Field. (Preferred)Domestic Violence, sexual assault, child abuse, dating violence and stalkingMandatory Child Abuse ReportingEXPERIENCE: Experience working with at-risk families._____ I acknowledge that I have read and can fulfill all of the duties, responsibilities and minimum requirements/skills of the CFSVP Case Coordinator.Signature:______________________________________ Date: ___________________________Job Type: Full-timePay: From $24.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Human Service: 2 years (Required)</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Work Location: In person

Case Coordinator

Loving Hearts LLC

Loving Hearts of LAJob Title: Case Manager/Case CoordinatorReports to: AdministratorOverview The Case Manager/Case Coordinator oversees the Direct Service Worker(s) and is directly responsible for coordinating all healthcare case aspects related to the staff, treatment, and programs as well as ensuring quality, professional services with the highest level of respect to ensure the dignity of our clients.Specifically, the Case Manager/Case Coordinator is responsible for:<ul><li>Abiding by and enforcing all agency Policies and Procedures and reviewing annually</li><li>Assisting with reading progress notes.</li><li>Documenting unworked clients time.</li><li>Updating clients &lsquo;Home&rsquo; binder annually</li><li>Maintaining all clients' binders and &lsquo;Home&rsquo; binders to ensure all information is updated and correct</li><li>Purging clients &lsquo;Home &amp; Time Sheet&rsquo; binders quarterly</li><li>Purging documentation in clients' charts as needed</li><li>Attending all required trainings and meetings</li><li>Assuring that all staff is receiving required training (both orientation and annual) as needed to carry out responsibilities</li><li>Hire according to the staffing needs and staff for all clients</li><li>Supervising the staffing for Field Supervisors and Direct Support Workers (DSWs) in the field</li><li>Coordinating with HR on all staff termination and clients' discharges</li><li>Detailed weekly reporting, administrative filing and documentation</li><li>Conducting all supervisory visits which will be unannounced and utilized to evaluate staff</li><li>Conducting unannounced supervision visits to DSWs 60 days of hire date and annually thereafter</li><li>Conducting client check ins for wellness and safety</li><li>Ensuring that all direct care staff are receiving annual evaluations on their work performance</li><li>Completing intake packets on all new clients, ensure agreements are sent to providers services, signed and a client binder is created</li><li>Assisting with the upkeep of clients' tracker chart</li><li>Answering phones, transfer or take detailed messages when necessary</li><li>Effectively communicate with clients and staff regarding complaints, concerns and needs with regards to services and document and address accordingly and timely</li><li>Attending, participating and in some cases hosting weekly staff meetings</li><li>Leading central office staff meetings and meetings with non-professional staff, when necessary</li><li>Attending CPOC meetings and assure services are delivered as per CPOC and/or ISP</li><li>Providing on-call duties as needed</li><li>Maintaining workplace safety, hygiene and cleanliness at all times</li><li>Printing Prior Authorization monthly</li><li>Operating standard office equipment</li><li>Communicating effectively with</li><li>Being a role model for emulating the philosophy of Loving Hearts</li><li>Being a full-time staff member of Loving Hearts</li><li>Overseeing all aspects of Loving Hearts operations and services</li><li>Being available in person or by telecommunication at all times to assure smooth and continuous delivery of services</li><li>Employing and developing qualified staff</li><li>Assuring that services are delivered according to the consumer&rsquo;s CPOC and ISP</li><li>Effectively communicate with owner, administrators, human resources, staff, peers and support partners</li><li>Assuring that services meet all of the state and federal regulations</li><li>Assuring that all required licenses or certifications are maintained</li><li>Ensuring that billing is conducted as required</li><li>Assuring that all people supported by Loving Hearts have current plans to support their desires and needs</li><li>Monitoring and documenting services delivered</li><li>Requesting team meetings when changes are needed</li><li>Providing on-call duties as needed</li><li>Reviewing timesheets and progress notes weekly for accuracy</li><li>Acting as a liaison between Loving Hearts and families</li><li>Other duties as assigned by the Administrator.</li></ul>Qualifications:<ul><li>Bachelor's or Master's degree in human services, including but not limited to: Nursing, Physical Therapy, Social Work, Psychology, Gerontology, Rehabilitation Counseling and Health Care Administration.</li><li>Bachelor's degree may be substituted for at least 2 years of experience in working with people who have disabilities and/or people who are elderly</li><li>Must be a resident of Louisiana</li><li>Knowledge of the AAHSD and OAAS funded services</li><li>Current Driver&rsquo;s license</li><li>Current vehicle insurance</li><li>Current vehicle inspection</li><li>Three valid references (Employment is preferred; personal will be considered)</li><li>Criminal background check clearance</li><li>Driving history clearance</li></ul>Job Type: Full-timePay: $22.00 - $25.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Case Coordinator/Case Manager

Palm Medical Centers

<div>Palm Primary Care is a rapid growing company currently seeking an experienced Clinical Coordinator with leadership experience to join our team.
The Clinical Coordinator performs a variety of tasks and coordinates the plans of care for hospital and nursing home patients, from admission to discharge to ensure the continuation of care is provided effectively and efficiently.
Responsibilities include:<ul><li>
Admit new clients by reviewing records and applications; conduct orientations.</li><li>
Communicate the daily tracking of all hospital/nursing home admissions and discharge for both statistical and cost management purposes.</li><li>
Determine clients' requirements by completing intake interviews; Determine need for therapeutic medical, psycho-social, and psychiatric evaluations, review therapist evaluations, treatment objectives, and plans.</li><li>
Establish treatment programs by setting schedules and routines; coordinate services being provided; arrange resources- including transportation and escort.</li><li>
Monitor cases by verifying clients' attendance; observe and evaluate treatments and responses; advocate for needed services and entitlements; obtain additional resources; ability to intervene in moments of crises by providing personal support.</li><li>
Maintain clients' records by reviewing case notes, logging events and progress.</li><li>
Communicates with PPC managers on members discharged from inpatient facilities to assure appropriate medical care follow up</li><li>
Obtain weekly update on all nursing home patients</li><li>
Communicate potential catastrophic and stop loss patients</li><li>
Identify patients related to possible subrogation and/or cost allocations</li><li>
Coordinate the transfers of patients as instructed by the Medical Director or PCP.</li><li>
Arrange direct admissions to hospitals and placement in nursing homes</li><li>
Assist PCP in placing patients at SNF</li><li>
Monitor length of stay (LOS) for both hospital and nursing home patients and make necessary discharge arrangements</li><li>
Communicate clients' progress by conducting weekly interdisciplinary meetings and evaluations, disseminating results and obstacles to therapeutic team and family, identify treatment influences.</li><li>
Improve staff competence by providing educational resources; balancing work requirements with learning opportunities; evaluating the application of learning to changes in treatment results.</li><li>
Improve treatment results by studying, evaluating, and re-designing processes, implementing changes, rewriting policies and procedures.</li><li>
Improve financial status by analyzing results, monitoring variances, identifying trends, and recommending actions to management.</li></ul>
Requirements:<ul><li>
Proven working experience in case management, mental health care manager or a related job experience</li><li>
Excellent knowledge of case management principles, management and reimbursement</li><li>
Previous experience with psychological aspects of care</li><li>
Effective communication skills</li><li>
Excellent organizational and time management skills</li><li>
Familiarity with professional and technical emerging knowledge</li><li>
Problem solving skills and ability to multi-task</li><li>
Compassionate with teamwork skills</li><li>
Knowledge of terminology CPT codes and ICD 10</li><li>
Bilingual preferred</li><li>
Knowledge of InterQual or Milliman Care Guidelines preferred</li></ul>
Minimum Qualifications: Minimum 3 years of Clinical Coordinator experience.
Job Type: Full-time
Salary: negotiable based on experience
Benefits:<ul><li>
401(k)</li><li>
Dental insurance</li><li>
Employee assistance program</li><li>
Flexible spending account</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Vision insurance</li></ul>
Schedule:<ul><li>
Day shift</li><li>
Monday to Friday</li></ul>
Experience:<ul><li>
Case management: 3 years (Required)</li></ul>
Work Location: Hybrid
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Clinical Coordinator / Case Manager

Axios International

<div>Position: Patient Care Coordinator 
Position Purpose 
The Patient Care Coordinator plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey. 
The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient&rsquo;s experience convenient and compliant. 
At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve. 
Duties and Responsibilities
<ul>
<li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li>
<li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li>
<li>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</li>
<li>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</li>
<li>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</li>
<li>Ensure patients receive their medications efficiently and without delay.</li>
<li>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</li>
<li>Maintain and update electronic records related to patient data and quality assurance.</li>
<li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings. 
</li>
<li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li>
<li>Perform administrative duties related to program operations and general office support.</li>
<li>Utilize Axios&rsquo; Patient Management System (PMS) exclusively for all program activities.</li>
<li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li>
<li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li>
<li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li>
<li>Support governance and operational monitoring activities across all Axios programs.</li>
<li>Perform additional duties as assigned by your line manager</li></ul> 

<div>Relationships 
<ul><li>Work closely with the Line Manager and the assigned program team.</li><li>Work with the related divisions of Axios.</li><li>Maintain ongoing and frequent communication with Axios staff.</li><li>External Partners.</li></ul></div><div> 

Competencies 
<ul><li>Application of job knowledge.</li><li>Concern for order and quality.</li><li>Adaptability and flexibility.</li><li>Dependability.</li><li>Teamwork</li></ul></div><div> 
Educational Background and Experience 
<ul><li>A Degree or Diploma in any medical background or social work is ideal</li><li>0-1 year of working experience in a healthcare or scientific field or NGO is ideal</li><li>Experience in data monitoring and management is an advantage, though not required.</li><li>Experience coordinating and handling logistics/supply chain is an advantage, though not required.</li><li>Experience in customer service management</li></ul></div><div> 
Job Circumstances 
<ul><li>The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</li><li>Flexibility in ability to travel as well as working hours is essential</li></ul></div></div>

Patient Care Coordinator (Qatar)

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