patient case coordinator

My Dental Dentistry & Implants

<div><h2 class="jobSectionHeader">Remote Patient Care &amp; Treatment Coordinator</h2>
Location: Remote (U.S. Based) Position Type: Full-Time (M&ndash;F, 40 hours/week)
Position Overview
We are seeking a highly driven, organized, and patient-focused Patient Care &amp; Treatment Coordinator to support a growing, multi-location dental organization.
This is a remote, performance-based role responsible for driving patient engagement and production across multiple offices and providers.
You will take ownership of:<ul><li>
Re-engaging patients with broken appointments</li><li>
Reactivating unscheduled hygiene</li><li>
Converting unscheduled treatment plans into completed care</li></ul>
This role requires someone who can operate at a high level &mdash; balancing patient communication, scheduling strategy, and production goals across a large organization.
Key Responsibilities
Patient Reactivation &amp; Outreach<ul><li>
Proactively contact patients across multiple locations regarding:<ul><li>
Broken or missed appointments</li><li>
Unscheduled hygiene visits</li><li>
Outstanding treatment plans</li></ul></li><li>
Execute consistent and strategic follow-up across phone, text, and email</li><li>
Build urgency and value to move patients into the schedule</li></ul>
Treatment Coordination &amp; Presentation<ul><li>
Present treatment plans clearly and confidently to patients remotely</li><li>
Review insurance breakdowns, estimates, and financial options with accuracy</li><li>
Address questions and overcome objections to increase case acceptance</li></ul>
Strategic Scheduling Across Locations<ul><li>
Coordinate and schedule appointments across multiple providers and offices</li><li>
Optimize schedules to maximize production and minimize gaps</li><li>
Align scheduling with provider availability, case priority, and production goals</li></ul>
Insurance &amp; Financial Coordination<ul><li>
Verify and interpret insurance benefits</li><li>
Clearly communicate patient responsibility and payment options</li><li>
Support patients in moving forward with treatment confidently</li></ul>
Performance &amp; KPI Management<ul><li>
Meet and exceed key performance indicators, including:<ul><li>
Reactivation rate</li><li>
Treatment acceptance</li><li>
Schedule utilization</li><li>
Production growth across locations</li></ul></li><li>
Maintain accurate tracking of patient pipelines and follow-up efforts</li></ul>
Department &amp; Systems Development<ul><li>
Assist in building and refining systems for:<ul><li>
Patient reactivation workflows</li><li>
Follow-up protocols</li><li>
Multi-location scheduling efficiency</li></ul></li><li>
Collaborate with leadership to continuously improve processes and outcomes</li></ul><h3 class="jobSectionHeader">
Qualifications</h3><ul><li>
3+ years of experience in dental treatment coordination or front office</li><li>
Experience supporting multiple providers or locations strongly preferred</li><li>
Strong understanding of:<ul><li>
Dental terminology</li><li>
Treatment planning</li><li>
Insurance breakdowns</li></ul></li><li>
Proven ability to:<ul><li>
Present and close treatment</li><li>
Manage patient objections</li><li>
Drive case acceptance remotely</li></ul></li><li>
Experience with Dentrix</li><li>
Experience with a CRM</li><li>
Comfortable working across multiple systems and schedules simultaneously</li><li>
Highly organized, detail-oriented, and goal-driven</li><li>
Excellent communication skills (phone, text, and written)</li></ul><h3 class="jobSectionHeader"> 
What We&rsquo;re Looking For</h3><ul><li>
Someone who takes full ownership of outcomes, not just tasks</li><li>
A strong communicator who can build trust quickly in a remote environment</li><li>
A strategic thinker who understands how scheduling impacts production across multiple offices</li><li>
A self-starter who thrives in a fast-paced, multi-location organization</li></ul><h3 class="jobSectionHeader"> 
What We Offer</h3><ul><li>
Remote position</li><li>
Competitive compensation (base + performance incentives)</li><li>
Opportunity to work with a large, growing dental organization</li><li>
High-performance, team-oriented culture</li><li>
Ongoing training in communication, treatment coordination, and systems</li></ul></div>

Patient Care & Treatment Coordinator

Steubenville Dental Studio

<div>Overview:
<div></div><div>
Treatment Plan Coordinator</div><div></div><div> 
&ldquo;Open Up&rdquo; to A Whole New Dental Experience</div><div>
Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.</div><div></div><div> 
Wondering how this shapes your job experience?</div><div></div><div> 
 We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team&mdash; help us pioneer a new culture of dentistry.</div><div></div><div> 
Smiling from Open to Close</div><div>
Full Time or Part Time</div><div>
Monday through Friday 8am-5pm</div>
Responsibilities:
<div>
Treatment Plan Coordinator is responsible for greeting and scheduling patients, collecting co-payments, presenting treatment plans, working to ensure schedules meet production goals, and developing reports on production goals. The Treatment Plan Coordinator serves as an advocate and educator in creating treatment plans for dental care.</div><div></div><div> 
Skills Required to Make a Great &ldquo;Impression&rdquo; on Our Team</div><ul><li>
Answers incoming calls using proper telephone etiquette and responds to telephone inquiries from potential patients.</li><li>
Assists the patient in prioritizing the treatment and establishing a plan for scheduling and payment for dental services.</li><li>
Case presentation and acceptance including chair-side treatment planning.</li><li>
Friendly, professional, organized, work with a sense of urgency, and able to manage multiple tasks throughout the day.</li><li>
Conducts treatment plan consultations with new and existing patients to address patient concerns and answer questions regarding dental treatment plans.</li><li>
Schedules, reschedules, and confirms new patient appointments, promoting flexibility and care regarding appointment opportunities to patients seeking care and working to maintain full schedules and maintain office schedule flow.</li></ul>
Qualifications:
<div>
So How Can You &ldquo;Fill&rdquo; This Role?</div><ul><li>
1 year dental experience</li><li>
Excel in multi-tasking and time management</li><li>
Must possess outgoing, friendly, and professional personality with excellent customer service and organizational skills.</li><li>
Experience in dental or medical field with scheduling and verifying insurance preferred</li><li>
Strong computer skills, knowledge of Microsoft Office products, dental software, and ability to learn new programs</li></ul><div>
&ldquo;Brace&rdquo; Yourself&hellip; It only Gets Better</div><ul><li>
Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us</li><li>
Comprehensive benefits package, including 401k</li><li>
Constant opportunities for career growth and continuing education</li><li>
An exciting atmosphere that allows for freedom and individuality &ndash; enabling our team to always strive to do the best for our patients
</li></ul><div>Equal Opportunity Employer</div><div>
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.</div><div>
#NADG3</div></div>

Treatment Plan Coordinator

Baptist Health

<div>Department: Case Coordination
Shift: Day
Working Hours: 8:30am to 4:30pm
Summary: 
 
The Case Coordinator II is accountable for the clinical and financial outcome of care for an assigned case load. He/she functions as an advanced practitioner in the role of clinician, educator, researcher, case manager, and advocate. Facilitates the care of observation and inpatients during their hospitalization by managing, coordinating and monitoring resources to achieve optimal level of independence and health for patients and families; clinical outcomes; utilization; service, and financial goals by performing the roles of assessor, planner, facilitator and advocate. The Case Coordinator II uses Continuous Improvement (CI) principles.
<div>Other information: 
 
License &amp; Certification : RN License
 
Education : Baccalaureate degree or experience commensurate with a degree. Master's Degree preferred.
 
Experience: 5 years of appropriate clinical experience (adult Med/Surg). 3 years of supervisory experience preferred. Charge nurse or team leader experience.
 
Knowledge, Skills, and Abilities : Knowledge and education, including but not limited to the following; clinical expertise, excellent observation skills, analytical thinking, problem solving, good verbal and written communication, knowledge of adult education principles, research process, change theory, management skills, financial analysis and group process.
<div>This job will be authorized 80.00 hours bi-weekly.</div></div></div>

Clinical Case Coordinator II

Streamline Imaging

<div><h4 class="jobSectionHeader">Streamline Work Comp &mdash; Full Time Case Coordinator (Remote)</h4>
Pay: $17.00/hour firm (Level 1)

Schedule: Monday&ndash;Friday

Equipment Provided: Computer, monitors, desk phone

Location Requirement: Must live in the U.S. (excluding NY, WA, DC, OR)

________________________________________
<h4 class="jobSectionHeader">
About Us</h4>
Founded in 2013, Streamline Work Comp is a growing radiology and physical therapy management company serving the workers&rsquo; compensation industry. We focus on exceptional customer service, fast scheduling, and strong provider relationships. Our culture values teamwork, empathy, and doing the right thing for injured workers.
<h4 class="jobSectionHeader">
Position Overview</h4>
The Case Coordinator is a fully remote administrative position responsible for managing workers&rsquo; compensation cases through high volume phone communication, scheduling, and accurate documentation.

This role is phone heavy &mdash; most of your day will be spent making outgoing calls to patients, providers, and insurance carriers. Streamline provides all equipment, including a company computer and phone.

Because you will handle protected health information and continuous phone communication, you must have a private, quiet, distraction free workspace for the entire shift.

All new hires join Streamline as a Level 1 Case Coordinator at $17/hr. We promote from within, and advancement is possible as early as six months based on performance.

________________________________________
<h4 class="jobSectionHeader">
Responsibilities</h4><ul><li>
Make outgoing calls to schedule appointments and obtain case updates</li><li>
Answer limited inbound calls from claimants, adjusters, and providers</li><li>
Review medical records and referral forms for completeness</li><li>
Coordinate appointments for imaging, therapy, and specialist services</li><li>
Verify claimant details and update internal case notes in real time</li><li>
Upload documents, send follow ups, and communicate professionally by phone and email</li><li>
Work across multiple platforms (Outlook, Teams, internal software, voicemail systems)</li><li>
Maintain accuracy, speed, and clear documentation in a high volume workflow</li><li>
Uphold all HIPAA and confidentiality requirements</li><li>
Other duties as assigned.</li></ul>
________________________________________
<h4 class="jobSectionHeader">
Requirements</h4><ul><li>
High School Diploma or GED</li><li>
Administrative or medical office experience preferred</li><li>
Call center, scheduling, or workers&rsquo; comp experience helpful</li><li>
Ability to work independently in a structured remote environment</li><li>
Must reside within the U.S. (excluding NY, WA, DC, OR)</li><li>
Ability to maintain a private, uninterrupted workspace</li></ul>
________________________________________
<h4 class="jobSectionHeader">
Preferred Skills</h4><ul><li>
Typing speed 60 WPM (typing test required)</li><li>
Comfortable with Microsoft Office (Outlook, Word, Excel, Teams)</li><li>
Experience with Adobe Acrobat or similar tools</li><li>
Strong written and verbal communication skills</li><li>
Ability to manage multiple priorities and strict deadlines</li></ul>
________________________________________
<h4 class="jobSectionHeader">
Why Work With Us?</h4><ul><li>
Competitive pay</li><li>
100% remote work</li><li>
All equipment provided</li><li>
Supportive and collaborative team culture</li><li>
Growth opportunities based on performance</li></ul>
________________________________________
<h4 class="jobSectionHeader">
Interview Process</h4>
1. Email invitation for the first interview with a recruiter
2. Typing test (5 minute speed test sent by email)
3. Final interview on camera with management
4. Hiring decision<h4 class="jobSectionHeader">
About Streamline Imaging LLC</h4>
Streamline is a fast-growing company looking for capable individuals who want to grow with our company and establish a stable career in the workers&rsquo; compensation industry. Streamline strongly supports the internal advancement of our employees with promotional opportunities extended exclusively to in-house employees, along with annual, above-market merit increases and generous paid-time off and medical benefits.</div>

Case Coordinator I

Blue Cross Blue Shield

<div><h1 class="jobSectionHeader">Summary
 
</h1>We are currently hiring for a Case Management Coordinator to join BlueCross BlueShield of South Carolina. In this role as a Case Management Coordinator, care management interventions focus on improving care coordination and reducing the fragmentation of the services the recipients of care often experience, especially when multiple health care providers and different care settings are involved. Taken collectively, care management interventions are intended to enhance client safety, well-being, and quality of life. These interventions carefully consider health care costs through the professional care manager's recommendations of cost-effective and efficient alternatives for care. Thus, effective care management directly and positively impacts the health care delivery system, especially in realizing the goals of the &quot;Triple Aim,&quot; which include improving the health outcomes of individuals and populations, enhancing the experience of health care, and reducing the cost of care. The professional care manager performs the primary functions of assessment, planning, facilitation, coordination, monitoring, evaluation, and advocacy. Integral to these functions is collaboration and ongoing communication with the client, client's family or family caregiver, and other health care professionals involved in the client's care.
<h1 class="jobSectionHeader"> 
Description 
 
</h1>Location
This position is full-time (40 hours/week) Monday-Friday from 8:30am-5:00pm EST and will be fully remote.
What You&rsquo;ll Do:
<ul><li>Provides active care management, assesses service needs, develops and coordinates action plans in cooperation with members, monitors services and implements plans, to include member goals. Evaluates outcomes of plans, eligibility, level of benefits, place of service, length of stay, and medical necessity regarding requested services and benefit exceptions. Ensures accurate documentation of clinical information to support and determine medical necessity criteria and contract benefits. Provides telephonic support for members with chronic conditions, high-risk pregnancy or other at-risk conditions that consist of: intensive assessment/evaluation of condition, at-risk education based on members&rsquo; identified needs, provides member-centered coaching utilizing motivational interviewing techniques in combination with reflective listening and readiness to change assessment to elicit behavior change and increase member program engagement.
</li><li>Participates in direct intervention/patient education with members and providers regarding health care delivery system, utilization on networks and benefit plans. May identify, initiate, and participate in on-site reviews. Serves as member advocate through continued communication and education. Promotes enrollment in care management programs and/or health and disease management programs.
</li><li>Provides appropriate communications (written, telephone) regarding requested services to both health care providers and members.
</li><li>Performs medical or behavioral review/authorization process. Ensures coverage for appropriate services within benefit and medical necessity guidelines. Utilizes allocated resources to back up review determinations. Identifies and makes referrals to appropriate staff (Medical Director, Case Manager, Preventive Services, Subrogation, Quality of care Referrals, etc.). Participates in data collection/input into system for clinical information flow and proper claims adjudication. Demonstrates compliance with all applicable legislation and guidelines for all regulatory bodies, which may include but is not limited to ERISA, NCQA, URAC, DOI (State), and DOL (Federal).
</li><li>Maintains current knowledge of contracts and network status of all service providers and applies appropriately. Assists with claims information, discussion, and/or resolution and refers to appropriate internal support areas to ensure proper processing of authorized or unauthorized services.
</li></ul>To Qualify for This Position, You'll Need the Following:
<ul><li>Required Education: Associates in a job-related field.
</li><li>Degree Equivalency: Graduate of Accredited School of Nursing OR 2 years job related work experience.
</li><li>Required Experience: 4 years recent clinical in defined specialty area. Specialty areas include: oncology, cardiology, neonatology, maternity, rehabilitation services, mental health/chemical dependency, orthopedics, general medicine/surgery. Or, 4 years utilization review/case management/clinical/or combination; 2 of the 4 years must be clinical.
</li><li>Required Skills and Abilities: Working knowledge of word processing software.
</li><li>Knowledge of quality improvement processes and demonstrated ability with these activities.
</li><li>Knowledge of contract language and application.
</li><li>Ability to work independently, prioritize effectively, and make sound decisions.
</li><li>Good judgment skills.
 </li><li>Demonstrated customer service, organizational, and presentation skills.
</li><li>Demonstrated proficiency in spelling, punctuation, and grammar skills.
</li><li>Demonstrated oral and written communication skills.
</li><li>Ability to persuade, negotiate, or influence others.
</li><li>Analytical or critical thinking skills.
</li><li>Ability to handle confidential or sensitive information with discretion.
</li><li>Required Software and Tools: Microsoft Office.
</li><li>Required License/Certificate: An active, unrestricted RN license from the United States and in the state of hire OR, active compact multistate unrestricted RN license as defined by the Nurse Licensure Compact (NLC) OR, active, unrestricted licensure as counselor, or psychologist from the United States and in the state of hire (in Div. 75 only). For Div. 75 and Div. 6B, except for CC 426: URAC recognized Case Management Certification must be obtained within 4 years of hire as a Case Manager.
</li></ul>We Prefer That You Have the Following:
<ul><li>Preferred Work Experience: 7 years-healthcare program management.
</li><li>Preferred Skills and Abilities: Working knowledge of spreadsheet, database software. Thorough knowledge/understanding of claims/coding analysis, requirements, and processes.
</li><li>Preferred Licenses and Certificates: Case Manager certification, clinical certification in specialty area.
</li></ul>Our Comprehensive Benefits Package Includes the Following:
We offer our employees great benefits and rewards. You will be eligible to participate in the benefits for the first of the month following 28 days of employment.
<ul><li>Subsidized health plans, dental and vision coverage
</li><li>401k retirement savings plan with company match
</li><li>Life Insurance
</li><li>Paid Time Off (PTO)
</li><li>On-site cafeterias and fitness centers in major locations
</li><li>Education Assistance
</li><li>Service Recognition
</li><li>National discounts to movies, theaters, zoos, theme parks and more
</li></ul>What We Can Do for You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
What To Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.
Management will conduct interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.
Pay Range Information:
Range Minimum
 $53,462.00
Range Midpoint
 $77,860.00
Range Maximum
 $102,258.00
Pay Transparency Statement:
Please note that this range represents the pay range for this and other positions that fall into this pay grade. Compensation decisions within the range will be dependent upon a variety of factors, including experience, geographic location, and internal equity.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.
If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information .
Some states have required notifications. Here's more information .</div>

Case Management Coordinator

SERC Physical Therapy

<div><h1 class="jobSectionHeader">SERC Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Maumelle, AR</h1> 


Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?

What is a Patient Care Coordinator?
<ul>
<li>A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.</li>
<li>Our Patient Care Coordinators have excellent customer service skills.</li>
<li>Patient Care Coordinators learn new things &ndash; a lot! The Patient Care Coordinator multitasks in multiple computer programs each day.</li>
</ul>
A day in the life of a Patient Care Coordinator:
<ul>
<li>Greets everyone who enters the clinic in a friendly and welcoming manner.</li>
<li>Schedules new referrals received by fax or by telephone from patients, physician offices.</li>
<li>Verifies insurance coverage for patients.</li>
<li>Collects patient payments.</li>
<li>Maintains an orderly and organized front office workspace.</li>
<li>Other duties as assigned.</li>
</ul>
Fulltime positions include:
<ul>
<li>Annual paid Charity Day to give back to a cause meaningful to you</li>
<li>Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance</li>
<li>3-week Paid Time Off plus paid holidays</li>
<li>401K + company match</li>
</ul>
Position Summary:
The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. 


Responsibilities:
<ul><li>Core responsibilities
<ul><li>Collect all money due at the time of service</li>
<li>Convert referrals into evaluations</li>
<li>Schedule patient visits</li>
<li>Customer Service</li>
</ul></li><li>Create an inviting clinic atmosphere.</li>
<li>Make all welcome calls
<ul><li>Monitor and influence arrival rate through creation of a great customer experience</li>
</ul></li><li>Practice Management
<ul><li>Manage schedule efficiently</li>
<li>Manage document routing</li>
<li>Manage personal overtime</li>
<li>Manage non-clinical documentation</li>
<li>Manage deposits</li>
<li>Manage caseload, D/C candidate, progress note, and insurance reporting</li>
<li>Monitor clinic inventory</li>
</ul></li><li>Training
<ul><li>o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.</li>
<li>Complete quarterly compliance training.
</li></ul></li></ul>Qualifications:
<ul>
<li>High School Diploma or equivalent</li>
<li>Communication skills &ndash; must be able to relate well to Business Office and Field leadership</li>
<li>Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision</li>
<li>As a member of a team, must possess efficient time management and presentation skills</li>
</ul>
Physical Requirements:
<ul><li>This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.</li>
<li>This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.</li>
<li>This position is subject to sedentary work.</li>
<li>Constantly sits, with ability to interchange with standing as needed.</li>
<li>Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations.</li>
<li>Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.</li>
<li>Constantly uses repetitive motions to type.</li>
<li>Must be able to constantly view computer screen (near acuity) and read items on screen.</li>
<li>Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.</li>
<li>Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.</li>
<li>Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.</li>
</ul>
This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.

Please do not contact the clinic directly. 


Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM<div>
Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.</div></div>

Patient Care Coordinator - Maumelle, AR

Phoenix Physical Therapy

<div>POSITION SUMMARY:
The Patient Care Coordinator II supports the clinic by helping to achieve revenue goals by attracting new patients, managing the administrative and operational functions, and coordinating patient interactions and needs. The PCC II will be responsible for managing daily, weekly and monthly operations as outlined in the PCC II Front Office Manual and adhering to policies and procedures, scheduling, accuracy of entering patient demographics, verification of insurance, collection of monies, charge entry and proper documentation of accounts. The PCC II will need to be flexible, adaptable to change and able to learn new skills.
KEY RESPONSIBILITIES:
<ul><li>Will learn and understand the front office operations and performs these operations as presented in the PCC II manual, Scheduling/Billing/EMR manual or any other manuals developed.</li><li>
Greets and registers patients or other visitors, informs staff of patients' arrival, and directs patients to appropriate department or examination room.
</li><li>Fills out patient forms where applicable and competently explains the details surrounding the paperwork presented to the patient.
</li><li>Gathers and updates patient information, including patient demographics, insurance and case information</li><li>
Collects and inputs patient insurance information and verifies active coverage or eligibility.
</li><li>Responsible for all components of scheduling appointments and properly documenting accounts as needed; will maintain continuity of care when scheduling patient appointments</li><li>
Understands the importance of productivity; Will schedule and recapture appointments, missing in action patients, and pro-actively rescheduling appointments in the current week as well as the duration of the prescription</li><li>
Collect all monies that are due prior to each visit including, but not limited to co-payments, deductibles, co-insurance, payments on statements, supplies, gym memberships, self pays, attorney checks. Documents all monies in the system appropriately and provides system receipt
</li><li>Audits each visit to ensure there is a valid prescription, proper authorization / referral / precertification, and collects monies due each visit.</li><li>
Answers and transfers phone calls, arranges for referrals, or relays messages.
</li><li>Follows up and reviews daily reports and proactively follows up and communicates the need for a prescription, authorization / referral / precertification to ensure there are no delays with patient care
</li><li>Reconciles all over-the-counter collections daily and drop off deposit cash and checks at the designated bank within an appropriate time frame</li><li>
Accurately verifies benefits via phone, ask detailed questions outside of what is provided, and sets up accounts accurately
</li><li>Ensures that all visits performed are properly authorized and makes efforts to minimize the occurrence of any unauthorized visits
</li><li>Ensures that all &ldquo;Plan of Cares&rdquo; for Medicare are signed and returned by the physician within 30 days of the patient&rsquo;s Initial Evaluation
</li><li>Utilizes websites only in instances in which the websites are relevant and approved by Phoenix Physical Therapy. (ex: insurance websites for authorization, National Provider Identifier (NPI) websites, etc.)
</li><li>May perform occasional clerical duties, such as data entry, filing, or photocopying; clerical duties may require experience with medical records or electronic health record systems.</li><li>
May assist in the clinic to; clean, disinfect, and general cleanliness.</li><li>
Maintains safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations.
</li><li>Other duties as assigned.
</li></ul>MINIMUM JOB REQUIREMENTS:
Education / Training:<ul><li>
High School Diploma or GED required; Associates Degree or college level business courses preferred.
</li><li>2 years of previous experience in a medical billing practice and medical terminology ( HCFA 1500, CPT and ICD 9 codes) preferred</li><li>
Current CPR Certificate</li></ul>
Specialized Knowledge/Skills:
<ul><li>Excellent Customer Service</li><li>
Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff.</li><li>
Ability to communicate effectively and professionally with a wide variety of people.
</li><li>Strong organizational skills with attention to detail and accuracy.
</li><li>Proficient with Microsoft word, strong data entry skills with EMR systems
</li><li>Ability to handle multiple tasks in a very busy environment.</li></ul>
Physical Requirements:<ul><li>
Consistent and regular use of phone required.
</li><li>Must be able to keep numbers in correct order on a very consistent and regular basis.</li><li>
Regular and consistent use of keyboard and mouse.</li><li>
Ability to climb stairs on occasion.</li><li>
Must be able to occasionally lift up to 25 pounds.</li><li>
Consistent sitting for many hours at one time. Majority of day (75%+) is spent sitting at a desk.</li><li>
Additional challenges may arise, at which time Phoenix may revise this job description.</li></ul>
***Phoenix Physical Therapy is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.</div>

Patient Care Coordinator II

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