patient case coordinator

Johns Hopkins Aramco Healthcare

<div></div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Title</b></h2>
</div><div>CASE COORDINATOR.</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Family</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Function</b></h2>
</div><div>CORP (SME: CFO-CPHO)</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Code</b></h2>
</div><div>30009338</div></div><div><div><h2 class="jobSectionHeader"><b>
Reports to Job</b></h2>
</div><div>Business Unit Lead</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description Summary</b></h2>
</div><div>The Case Coordinator independently handles daily operations for a designated patient caseload by assessing, planning, and facilitating the coordination of patient care and evaluates appropriateness of care utilizing evidence.-based tools to ensure smooth patient access and cost.-effective outcomes.</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities %</b></h2>
</div><div>00</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Operational Roles &amp; Responsibilities %</b></h2>
</div><div>100</div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Evaluate standard and routine requests from the various stakeholders based on patient benefits coverage agreements and medical necessity utilizing evidencebased tools to ensure patients receive quality costeffective care</li><li>
Coordinate patient care to meet the individuals and their familys needs and ensure patient safety quality of care and costeffective outcomes</li><li>
Coordinate processing of standard case review and documentation including logging tracking and resolution following established protocols and within defined service level agreements SLAs or provider contracts</li><li>
Assist in maintaining uptodate patient documentation and periodic reporting ensuring information completed efficiently and accurately and is readily accessible for review and audits</li><li>
Support the continuous patient care access and identifying and escalating anomalies to avoid patient care interruptions</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Education Required</b></h2>
</div><div>Bachelor&rsquo;s Degree in Nursing or Medicine.</div></div><div><div><h2 class="jobSectionHeader"><b>
Professional Certifications Required</b></h2>
</div><div>Refer to applicable JD Addendum</div></div><div><div><h2 class="jobSectionHeader"><b>
Years of Experience</b></h2>
</div><div>3.-5 years of of experience in relevant field</div></div><div><div><h2 class="jobSectionHeader"><b>
Languages</b></h2>
</div><div>English:Fully Proficient ; Arabic:Not Required</div></div><div><div><h2 class="jobSectionHeader"><b>
Functional Competencies</b></h2>
</div><div><ul><li>Due Diligence</li><li>
Audit Reporting</li><li>
Data Collection</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core Competencies</b></h2>
</div><div><ul><li>Excellence</li><li>
Integrity</li><li>
Accountability</li><li>
Cybersecurity</li><li>
Person-Centered Care</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Acknowledgement</b></h2>
</div><div>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Title</b></h2>
</div><div>No</div></div><div><div><h2 class="jobSectionHeader"><b>
Supplemental Work/Experience/Education Information</b></h2>
</div><div>N/A</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Description</b></h2>
</div><div>N/A</div></div></div></div></div></div></div></div><p></p>

CASE COORDINATOR.

Skills Hub Recruitment Solutions

<p><strong>Location</strong>: Abu Dhabi, United Arab Emirates</p><p><strong>Job Type</strong>: Full-time, Permanent</p> <strong>About Us:</strong> <p>Skills Hub Recruitment is excited to partner with a leading healthcare provider in Abu Dhabi, known for its unwavering commitment to providing patient-focused care. We are currently seeking a dedicated and detail-oriented <strong>Case Coordinator</strong> to join their passionate healthcare team. If you're driven by the opportunity to coordinate patient care, work closely with multidisciplinary teams, and ensure smooth healthcare delivery, this is the perfect role for you to make a real difference.</p> <strong>Key Responsibilities:</strong> <p><strong>Case Management:</strong></p><ul><li>Oversee and manage the case coordination process, ensuring timely, high-quality healthcare delivery. Collaborate with healthcare professionals to develop and implement customized care plans for patients.</li><li>Serve as a liaison between patients, families, and healthcare providers, ensuring that patient needs are met and their voices are heard throughout the care journey.</li></ul><p><strong>Coordination of Care:</strong></p><ul><li>Facilitate communication and cooperation between healthcare team members to ensure a seamless flow of appointments, tests, and consultations, maintaining continuity in patient care.</li></ul><p><strong>Documentation:</strong></p><ul><li>Keep accurate and detailed records of patient information, including assessments, care plans, and other critical documentation. Ensure all documentation is in compliance with healthcare regulations and organizational guidelines.</li></ul><p><strong>Resource Management:</strong></p><ul><li>Optimize the use of healthcare services and resources, aiming for cost-effective and efficient care delivery. Assist in identifying and utilizing community resources and support services as needed.</li><li>Educate patients and their families on medical conditions, treatment plans, and available resources, reinforcing guidance and recommendations provided by healthcare providers.</li></ul><p><strong>Quality Improvement:</strong></p><ul><li>Participate in ongoing quality improvement initiatives, contributing to case reviews and helping implement changes that improve the efficiency and effectiveness of care coordination.</li></ul><p><strong>Crisis Management:</strong></p><ul><li>Respond to crisis situations in a calm and effective manner, coordinating with the healthcare team to address challenges affecting patient care.</li></ul> <strong>Qualifications:</strong> <ul><li><strong>Education</strong>: A Bachelors degree in Healthcare Administration, Nursing, Social Work, or a related field.</li><li><strong>Experience</strong>: Minimum of 2 years of experience in case coordination or a similar healthcare role (e.g., Homecare, Hospitals, Medical Centers, or Clinics).</li><li><strong>Regulatory Knowledge</strong>: Familiarity with healthcare regulations and compliance standards.</li><li><strong>Language</strong>: Fluency in both Arabic and English (written and spoken).</li><li><strong>Availability</strong>: Candidates must be immediately available to join the team.</li></ul> <strong>Required Skills:</strong> <ul><li><strong>Communication</strong>: Strong verbal and written communication skills, with the ability to engage effectively with patients, families, and healthcare professionals.</li><li><strong>Interpersonal Skills</strong>: Ability to establish and maintain positive relationships with patients and the healthcare team.</li><li><strong>Organizational Skills</strong>: Excellent organizational abilities to handle multiple tasks, maintain detailed documentation, and manage time efficiently.</li><li><strong>Problem-Solving</strong>: Analytical thinking to address challenges in patient care and develop effective solutions.</li><li><strong>Team Collaboration</strong>: Ability to work cooperatively with healthcare professionals and staff to create a supportive, positive work environment.</li></ul> <strong>About Skills Hub:</strong> <p>Skills Hub is an innovative online recruitment platform based in Abu Dhabi, connecting talented individuals with leading employers. We leverage cutting-edge algorithms and personalized job-matching technology to streamline the job search process, helping job seekers find the ideal career opportunities. Whether you are a recent graduate or a seasoned professional, Skills Hub supports you in taking the next step in your career.</p> <strong>How to Apply:</strong> <p>If you are passionate about making a positive impact in healthcare and meet the qualifications, we encourage you to apply immediately. We look forward to hearing from you!</p>

Case Coordinator

Al Riyady Corporate Services

<p>We are looking for a compassionate, detail-oriented, and professional <b>Patient Coordinator</b> to join our growing clinic. The ideal candidate will serve as the main point of contact between patients and the medical team, ensuring each patient receives exceptional care and service from their first inquiry through follow-up visits. <b>Excellent English communication skills</b> are essential for this role.</p><p><b>Location: JBR, Dubai</b></p><p><b>Key Responsibilities:</b></p><ul><li>Greet and assist patients in a warm, professional, and courteous manner.</li><li>Coordinate and schedule appointments, consultations, and follow-ups efficiently.</li><li>Provide detailed information about treatments, procedures, and services offered.</li><li>Maintain accurate patient records and ensure confidentiality at all times.</li><li>Liaise between patients, doctors, nurses, and other departments to ensure smooth communication and workflow.</li><li>Handle patient inquiries via phone, email, or in person promptly and professionally.</li><li>Follow up with patients after procedures to ensure satisfaction and address concerns.</li><li>Assist in preparing treatment plans and explaining financial details or packages when required.</li><li>Support front desk and administrative operations when needed.</li><li>Ensure the patient experience reflects the clinic&rsquo;s high standards of care and professionalism.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience as a <b>Patient Coordinator</b>, <b>Receptionist</b>, or <b>Customer Service Representative</b> in a medical, dental, or aesthetic clinic.</li><li><b>Excellent English communication skills</b> &mdash; both verbal and written &mdash; are a must.</li><li>Strong interpersonal and organizational skills.</li><li>Professional appearance, positive attitude, and a customer-focused approach.</li><li>Proficiency in MS Office and clinic management systems.</li><li>Ability to handle multiple tasks while maintaining attention to detail.</li><li>A team player with empathy, patience, and discretion.</li><li>Immediate joiner preferred.</li></ul><p>Job Type: Full-time</p><p>Pay: AED6,500.00 per month</p><p>Application Question(s):</p><ul><li>Are you available to join immediately?</li></ul><p>Experience:</p><ul><li>Patient Coordinator: 1 year (Required)</li></ul><p>Language:</p><ul><li>Tagalog (Required)</li></ul>

Patient Coordinator

Global Mission Support Services LLC

<p><b>Patient Care Coordinator &ndash; Nauru Medical Centre (Government Hospital)</b></p><p><b>Location:</b> Nauru Medical Centre, Republic of Nauru<br/><b>Type:</b> Full-time / Contract</p><p><b>About the Role:</b><br/>Nauru Medical Centre, the primary government hospital in the Republic of Nauru, is seeking a compassionate and organized <b>Patient Care Coordinator</b> to join our healthcare team. The ideal candidate will serve as the key point of contact between patients, medical staff, and hospital departments to ensure a smooth and positive patient experience.</p><p><b>Key Responsibilities:</b></p><ul><li>Coordinate patient admissions, appointments, and follow-ups.</li><li>Assist patients and families with inquiries, scheduling, and documentation.</li><li>Liaise between doctors, nurses, and administrative staff to ensure timely care.</li><li>Maintain accurate patient records and update hospital databases.</li><li>Support patient education and discharge planning.</li><li>Uphold confidentiality and patient care standards in accordance with hospital policy.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Bachelor&rsquo;s degree in Nursing, Healthcare Administration, or related field (preferred).</li><li>Previous experience in patient services, nursing, or hospital coordination role.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Proficient in MS Office and hospital information systems.</li></ul><p><b>Why Join Us:</b></p><ul><li>Be part of a dedicated team improving healthcare services in Nauru.</li><li>Rewarding role focused on patient satisfaction and care continuity.</li><li>Competitive salary and benefits package.</li></ul><p><b>To Apply:</b> Please send your updated CV and credentials to <b>talent@gmss.ltd</b></p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Do you agree to be relocated to the country Nauru once hired?</li></ul>

Patient Care Coordinator- Nauru Deployment

<div></div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Title</b></h2>
</div><div>CASE COORDINATION SPECIALIST.</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Family</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Function</b></h2>
</div><div>CORP (SME: CFO-CPHO)</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Code</b></h2>
</div><div>30009336</div></div><div><div><h2 class="jobSectionHeader"><b>
Reports to Job</b></h2>
</div><div>Business Unit Lead</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description Summary</b></h2>
</div><div>The Case Coordination Specialist oversees complex patient cases, advises on issues with internal and external stakeholders and evaluates appropriateness of advanced levels of care utilizing evidence.-based tools to enhance the patient experience, ensure patient access and optimize cost.-effective outcomes.</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities %</b></h2>
</div><div>10</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Participate in regular team meetings to discuss Case progress share updates and identify areas for Process Improvement</li><li>
Coordinate with internal and external stakeholders to ensure seamless communication and efficient Case resolution</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities %</b></h2>
</div><div>90</div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Evaluate standard to complex requests from the various stakeholders based on patient benefits coverage agreements and medical necessity utilizing evidencebased tools to ensure patients receive quality costeffective care</li><li>
Coordinate patient care to meet the individuals and their familys needs and ensure patient safety quality of care and costeffective outcomes</li><li>
Coordinate processing of standard case review and documentation including logging tracking and resolution following established protocols and within defined service level agreements SLAs or provider contracts</li><li>
Assist in maintaining uptodate patient documentation and periodic reporting ensuring information completed efficiently and accurately and is readily accessible for review and audits</li><li>
Support the continuous patient care access and identifying and escalating anomalies to avoid patient care interruptions</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Education Required</b></h2>
</div><div>Bachelor&rsquo;s Degree in Nursing or Medicine.</div></div><div><div><h2 class="jobSectionHeader"><b>
Professional Certifications Required</b></h2>
</div><div>Refer to applicable JD Addendum</div></div><div><div><h2 class="jobSectionHeader"><b>
Years of Experience</b></h2>
</div><div>9.-12 years of experience in relevant field</div></div><div><div><h2 class="jobSectionHeader"><b>
Languages</b></h2>
</div><div>English:Fully Proficient ; Arabic:Not Required</div></div><div><div><h2 class="jobSectionHeader"><b>
Functional Competencies</b></h2>
</div><div><ul><li>Due Diligence</li><li>
Audit Reporting</li><li>
Data Collection</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core Competencies</b></h2>
</div><div><ul><li>Excellence</li><li>
Integrity</li><li>
Accountability</li><li>
Cybersecurity</li><li>
Person-Centered Care</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Acknowledgement</b></h2>
</div><div>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Title</b></h2>
</div><div>No</div></div><div><div><h2 class="jobSectionHeader"><b>
Supplemental Work/Experience/Education Information</b></h2>
</div><div>N/A</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Description</b></h2>
</div><div>N/A</div></div></div></div></div></div></div></div><p></p>

CASE COORDINATION SPECIALIST.

GluCare

<p></p><div><p>Location: Grove Mall, Al Barsha 2 and/or 268 Al Wasl Rd, Jumeirah 1, Dubai, UAE</p><p></p><p>
Job Overview:</p><p>
We are seeking a motivated and experienced Patient Coordinator with a strong background in both sales and healthcare operations to join our team. This role is responsible for guiding patients through their care journey while promoting our healthcare programs and services. The ideal candidate is detail-oriented, patient-focused, and confident in achieving performance goals.</p><p></p><p>
Key Responsibilities:</p><p></p><p>
Healthcare Program Sales:</p><ul>
<li>
Engage prospective patients in-person as well as via phone, WhatsApp, Meta Channels, and email to provide information and promote healthcare programs.</li>
<li>Manage leads and nurture leads through CRM systems to ensure timely communication and conversions.</li>
<li>Cross-sell and upsell relevant services to existing patients.</li>
<li>Meet or exceed monthly and quarterly enrollment and revenue targets.</li>
<li>Offering a warm and welcoming attitude to all patients and visitors inquiring about our services through in-person and telecommunication routes.</li>
</ul><p></p><p>
Patient Coordination:</p><ul>
<li>
Schedule appointments and manage patient flow through EMR systems.</li>
<li>Verify insurance eligibility for services and coordinate with clinical teams for both in-person and remote visits (at-home blood tests, pharmacy deliveries, etc).</li>
<li>Facilitating efficient in-clinic patient flow by maintaining clear communication with both patients and clinical staff</li>
<li>Maintain accurate and timely documentation of patient interactions, program progress, and service delivery.</li>
<li>Track and encourage patient adherence to program milestones and follow-up visits.</li>
</ul><p></p><p>
Client Relationship Management:</p><ul>
<li>
Build strong relationships with patients, serving as their primary point of contact.</li>
<li>Address inquiries and concerns promptly to ensure a positive patient experience and retention.</li>
</ul><p></p><p>
Product Knowledge and Promotion:</p><ul>
<li>
Maintain up-to-date knowledge of company services and healthcare industry trends.</li>
<li>Confidently educate patients about program offerings and benefits.</li>
</ul><p><b>
Requirements</b></p><p></p><ul>
<li>
Bachelor&rsquo;s degree in healthcare administration, management, or a related field.</li>
<li>At least 2 years of experience as a patient coordinator or in a similar healthcare role in the UAE.</li>
<li>Proven track record in sales or client relationship management within healthcare.</li>
<li>Strong communication, interpersonal, and problem-solving skills.</li>
<li>Experience with CRM, EMR, and insurance systems preferred.</li>
<li>Ability to work weekends and public holidays.</li>
<li>Professional, adaptable, and patient-focused approach.</li></ul></div>

Audibel

<p></p><div><p>Are you ready to be the heartbeat of our clinic and the ultimate guide on the journey to better hearing? As our Patient Care Coordinator, you&rsquo;ll be the friendly face that patients can rely on for a seamless experience from start to finish! You&rsquo;ll juggle everything from managing schedules and patient accounts to organizing exciting events that keep our community engaged. With your knack for creating an inviting atmosphere and your passion for exceptional service, you&rsquo;ll play a vital role in our clinic team, ensuring that every patient feels valued and heard. If you&rsquo;re ready to make a real impact while having fun in a dynamic environment, we want to meet you!</p>
<p>
At Audibel, a subsidiary of Starkey Hearing Technologies, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our commitment to serve them. That means carefully guiding our patients on how to choose the best style and technology to enhance their lifestyle.<br>
<br>
The Patient Care Coordinator (PcC) is the face of the clinic and the patient&rsquo;s guide throughout his or her Journey to better hearing. The PCC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more. The PSC is an essential component of the Clinic Team and a steward of its resources.</p>
<p><b>
Our Culture</b></p>
<ul>
<li>An experienced team built around a culture of professional growth and knowledge-sharing.</li>
<li>We celebrate innovation &ndash; providing our patients with the most innovative technology and the most effective hearing devices.</li>
<li>We serve with passion, purpose and excellence.</li>
<li>Total Team Approach &ndash; Our staff functions together as a cohesive group of hearing professionals.</li>
<li>We coordinate the individual expertise of all staff members to provide the best possible care for our patients.</li></ul><br>
<p><br>
<b>You Will Ensure a Positive Patient Experience</b></p>
<ul>
<li>Immediately acknowledge, greet and service all guests in a friendly, professional manner.</li>
<li>Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports.</li>
<li>Utilize elevated customer service approach and communication style when working with patients.</li>
<li>Direct and answer calls in a timely, professional fashion.</li>
</ul>
<p><b>You Will Provide Administrative Assistance</b></p>
<ul>
<li>Strategically manage patient schedule on behalf of Clinic Team.</li>
<li>Understand, support and track current marketing initiatives for the clinic.</li>
<li>Organize office, maintain supplies, and ensure accurate patient files.</li>
<li>Protect Patients Privacy, collect insurance information, and complete insurance Authorization.</li>
<li>Maintain day-to-day operational procedures.</li>
</ul>
<p><b>You Will Complete Varied Tasks</b></p>
<ul>
<li>Lead Morning Huddle on behalf of Clinic Team at the start of each day.</li>
<li>Make deposits (transportation required) and maintain cashbox.</li>
<li>Reconcile all deposits daily and report weekly.</li></ul><br>
<p><br>
<b>Results- Performance measures (How to Measure Success)</b></p>
<ul>
<li>Customer Retention &ndash; Measured by active customers as a percentage of clinic total customers.</li>
<li>Patient Referrals &ndash; Measured percentage of referrals from your active customer database.</li>
<li>Same- or Next-day New Patient Appointments &ndash; Measured by the number of days &lsquo;wait time&rsquo; for Hearing Consultation.</li>
<li>Days Sales to Cash &ndash; Measured by the number of business days payments are outstanding.</li>
<li>Maximized Opportunities &ndash; Measured by the percentage of Hearing Consultations completed with a companion (to scheduled).</li></ul><br>
<p><br>
<b>Other Duties (Non-Measurable)</b></p>
<ul>
<li>Support Northland Employee Corporate and/or Department guidelines.</li>
<li>Check and verify quality.</li>
<li>React to change productively and handle other essential duties as assigned.</li>
<li>Assist with development of clinic performance.</li></ul><br>
<p><br>
<b>You Will Need</b></p>
<ul>
<li>High school diploma preferred or equivalent work history.</li>
<li>1-2 years&rsquo; experience in a customer service or retail position preferred.</li>
<li>Proficient computer skills and knowledge of Microsoft Office Programs.</li>
<li>Industry familiarity encouraged.</li>
<li>Ability to manage all confidential information with complete discretion.</li>
</ul>
<p>________________________________________<br>
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.</p>
<p><b><i>
Salary and Other Compensation</i></b><i>:</i></p>
<p><i>
The hourly rate for this position is between $15.55 - $20.19 / hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.</i></p>
<p><i>
This position is eligible for commissions based upon performance results. There is no guarantee of payout.</i></p>
<p><b><i>
Benefits</i></b><i>:</i></p>
<p><i>
The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid sick and safe time, and 6 paid holidays annually.</i></p><br>
<p></p>
<p>
#LI-CS1</p>
<p>
#Audibel</p><p></p><p>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

Temporary Patient Care Coordinator (Slidell, LA)

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