patient case coordinator

Portal HR PLus

Job Title: Patient Coordinator Experience: Fresher to 1 Year Industry: Hospital / Healthcare Job Type: Full-Time Working Hours: As per hospital shift timingsJob SummaryWe are looking for a compassionate and organized Patient Coordinator to manage patient interactions and ensure a smooth hospital experience. The candidate will assist patients with appointments, registrations, and coordination between doctors and departments while maintaining high service standards.Key Responsibilities<ul><li>Welcome and assist patients and visitors in a professional manner</li><li>Coordinate patient appointments, admissions, and follow-ups</li><li>Guide patients through hospital procedures and services</li><li>Maintain patient records and update information accurately</li><li>Coordinate with doctors, nursing staff, and other departments</li><li>Handle patient inquiries and provide required information</li><li>Support billing and registration processes when required</li><li>Ensure patient satisfaction and resolve basic concerns promptly</li><li>Maintain confidentiality of patient information</li></ul>Requirements<ul><li>Fresher or up to 1 year of experience in hospital/clinic/customer service (preferred)</li><li>Any Graduate or Diploma holder</li><li>Good communication and interpersonal skills</li><li>Basic computer knowledge (MS Office &amp; hospital software preferred)</li><li>Patient-friendly attitude and professional behavior</li><li>Ability to work in shifts</li></ul>Job Type: Full-timePay: ₹10,000.00 - ₹12,000.00 per monthWork Location: In person

Patient Co-ordinator

Baptist Health

<div>Department: Case Coordination
Shift: Day
Working Hours: 8-5
Summary: 
 
The Case Coordinator II is accountable for the clinical and financial outcome of care for an assigned case load. He/she functions as an advanced practitioner in the role of clinician, educator, researcher, case manager, and advocate. Facilitates the care of observation and inpatients during their hospitalization by managing, coordinating and monitoring resources to achieve optimal level of independence and health for patients and families; clinical outcomes; utilization; service, and financial goals by performing the roles of assessor, planner, facilitator and advocate. The Case Coordinator II uses Continuous Improvement (CI) principles.
<div>Other information: 
 
License &amp; Certification : RN License
 
Education : Baccalaureate degree or experience commensurate with a degree. Master's Degree preferred.
 
Experience: 5 years of appropriate clinical experience (adult Med/Surg). 3 years of supervisory experience preferred. Charge nurse or team leader experience.
 
Knowledge, Skills, and Abilities : Knowledge and education, including but not limited to the following; clinical expertise, excellent observation skills, analytical thinking, problem solving, good verbal and written communication, knowledge of adult education principles, research process, change theory, management skills, financial analysis and group process.
<div>This job will be authorized 80.00 hours bi-weekly.</div></div></div>

Clinical Case Coordinator II

Thakral Hospital and Fertility Centre

We are looking for a dedicated and well-organized Patient Coordinator to work closely with Dr. Neeru Thakral and the Obs &amp; Gynae &amp; IVF team. The role involves managing patient appointments, assisting with OPD flow, and ensuring smooth coordination between the doctor and patients.Key Responsibilities:<ul><li>Schedule and manage appointments for Dr. Neeru</li><li>Coordinate with patients for consultations, follow-ups, and queries</li><li>Ensure smooth day-to-day functioning of the OPD</li><li>Maintain proper patient records and treatment schedules</li><li>Support the clinical team in patient flow management</li><li>Provide a warm and helpful experience to all patients</li></ul>Requirements:<ul><li>Good communication and coordination skills</li><li>Basic computer knowledge</li></ul>interested candidates can contact on - 9810690988<ul><li>Prior experience in a hospital/clinic (preferred)</li><li>Polite, organized, and patient-centric approach</li></ul>Job Type: Full-timePay: ₹20,000.00 - ₹40,000.00 per monthWork Location: In person

Patient Coordinator

Dynamic

Full job description-We are hiring a smart and energetic Female Patient Coordinator to join our team.Key Responsibilities;<ul><li>Maintaining a positive, empathetic, and professional attitude toward patients at all times.</li><li>Responding promptly to patients inquiries.</li><li>Communicating with patients through various channels.</li><li>Acknowledging and resolving patients' complaints.</li><li>Knowing our products inside and out so that you can answer questions.</li><li>Processing orders, forms, applications, and requests.</li><li>Keeping records of patients, or clients interactions, transactions, comments, and complaints.</li><li>Communicating and coordinating with colleagues as necessary.</li><li>Providing feedback on the efficiency of the customer service process.</li><li>Managing a team of junior customer service representatives.</li><li>Ensure patient satisfaction and provide professional customer support.</li><li>Contacting potential or existing customers to inform them about a product or service using scripts</li><li>Answering questions about products or the company</li><li>Asking questions to understand customer requirements and close sales</li></ul>Skills:<ul><li>Bachelor Degree.</li><li>Ability to stay calm when clients are stressed or upset.</li><li>Skillful using computers.</li><li>Experience working with customer support.</li><li>Fluency in English is a must.</li><li>Healthcare: 1 years (Required)</li><li>Freshers are also welcome.</li></ul>Job Type: Full-timePay: Up to AED6,000.00 per monthApplication Question(s):<ul><li>Are you available to join immediately?</li></ul>Experience:<ul><li>Patient Coordinator: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Phoenix Physical Therapy

<div>POSITION SUMMARY:
The Patient Care Coordinator II supports the clinic by helping to achieve revenue goals by attracting new patients, managing the administrative and operational functions, and coordinating patient interactions and needs. The PCC II will be responsible for managing daily, weekly and monthly operations as outlined in the PCC II Front Office Manual and adhering to policies and procedures, scheduling, accuracy of entering patient demographics, verification of insurance, collection of monies, charge entry and proper documentation of accounts. The PCC II will need to be flexible, adaptable to change and able to learn new skills.
KEY RESPONSIBILITIES:
<ul><li>Will learn and understand the front office operations and performs these operations as presented in the PCC II manual, Scheduling/Billing/EMR manual or any other manuals developed.</li><li>
Greets and registers patients or other visitors, informs staff of patients' arrival, and directs patients to appropriate department or examination room.
</li><li>Fills out patient forms where applicable and competently explains the details surrounding the paperwork presented to the patient.
</li><li>Gathers and updates patient information, including patient demographics, insurance and case information</li><li>
Collects and inputs patient insurance information and verifies active coverage or eligibility.
</li><li>Responsible for all components of scheduling appointments and properly documenting accounts as needed; will maintain continuity of care when scheduling patient appointments</li><li>
Understands the importance of productivity; Will schedule and recapture appointments, missing in action patients, and pro-actively rescheduling appointments in the current week as well as the duration of the prescription</li><li>
Collect all monies that are due prior to each visit including, but not limited to co-payments, deductibles, co-insurance, payments on statements, supplies, gym memberships, self pays, attorney checks. Documents all monies in the system appropriately and provides system receipt
</li><li>Audits each visit to ensure there is a valid prescription, proper authorization / referral / precertification, and collects monies due each visit.</li><li>
Answers and transfers phone calls, arranges for referrals, or relays messages.
</li><li>Follows up and reviews daily reports and proactively follows up and communicates the need for a prescription, authorization / referral / precertification to ensure there are no delays with patient care
</li><li>Reconciles all over-the-counter collections daily and drop off deposit cash and checks at the designated bank within an appropriate time frame</li><li>
Accurately verifies benefits via phone, ask detailed questions outside of what is provided, and sets up accounts accurately
</li><li>Ensures that all visits performed are properly authorized and makes efforts to minimize the occurrence of any unauthorized visits
</li><li>Ensures that all &ldquo;Plan of Cares&rdquo; for Medicare are signed and returned by the physician within 30 days of the patient&rsquo;s Initial Evaluation
</li><li>Utilizes websites only in instances in which the websites are relevant and approved by Phoenix Physical Therapy. (ex: insurance websites for authorization, National Provider Identifier (NPI) websites, etc.)
</li><li>May perform occasional clerical duties, such as data entry, filing, or photocopying; clerical duties may require experience with medical records or electronic health record systems.</li><li>
May assist in the clinic to; clean, disinfect, and general cleanliness.</li><li>
Maintains safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations.
</li><li>Other duties as assigned.
</li></ul>MINIMUM JOB REQUIREMENTS:
Education / Training:<ul><li>
High School Diploma or GED required; Associates Degree or college level business courses preferred.
</li><li>2 years of previous experience in a medical billing practice and medical terminology ( HCFA 1500, CPT and ICD 9 codes) preferred</li><li>
Current CPR Certificate</li></ul>
Specialized Knowledge/Skills:
<ul><li>Excellent Customer Service</li><li>
Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff.</li><li>
Ability to communicate effectively and professionally with a wide variety of people.
</li><li>Strong organizational skills with attention to detail and accuracy.
</li><li>Proficient with Microsoft word, strong data entry skills with EMR systems
</li><li>Ability to handle multiple tasks in a very busy environment.</li></ul>
Physical Requirements:<ul><li>
Consistent and regular use of phone required.
</li><li>Must be able to keep numbers in correct order on a very consistent and regular basis.</li><li>
Regular and consistent use of keyboard and mouse.</li><li>
Ability to climb stairs on occasion.</li><li>
Must be able to occasionally lift up to 25 pounds.</li><li>
Consistent sitting for many hours at one time. Majority of day (75%+) is spent sitting at a desk.</li><li>
Additional challenges may arise, at which time Phoenix may revise this job description.</li></ul>
***Phoenix Physical Therapy is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.</div>

Patient Care Coordinator II

vinsfertility

Job Description Patient Coordinator at Vinsfertility plays a vital role in supporting individuals and couples on their journey to parenthood through advanced fertility treatments such as IVF, ICSI, IUI, surrogacy, egg donation, and guaranteed programs. As the main point of contact, you will provide compassionate, personalized guidance, coordinate care across our network of expert fertility centers in India (including Delhi), and ensure a smooth, stress-free experience for patients seeking trusted, high-success-rate solutions.Key Responsibilities:<ul><li>Serve as the primary liaison for patients, handling initial inquiries, consultations, and ongoing communication via phone, email, WhatsApp, and in-person interactions.</li><li>Schedule appointments, diagnostic tests, treatment cycles (IVF, surrogacy, etc.), follow-ups, and procedures while coordinating with doctors, embryologists, and partner clinics.</li><li>Guide patients through treatment processes, explaining procedures, timelines, preparation steps, costs (including EMI options), and success expectations in a clear, empathetic manner.</li><li>Assist with documentation, including medical history collection, insurance verification (where applicable), pre-treatment requirements, and legal paperwork for surrogacy or donor programs.</li><li>Educate and counsel patients/families on fertility options, emotional support needs, post-treatment care, and available resources to build trust and confidence.</li><li>Manage patient records in our systems, track progress, send reminders, and follow up to monitor adherence and satisfaction.</li><li>Coordinate international and domestic patient travel/logistics, visa assistance (if needed), and accommodation for outstation or medical tourism cases.</li><li>Handle sensitive concerns, resolve queries/complaints promptly, and ensure strict compliance with confidentiality, ethical standards, and Indian fertility regulations.</li><li>Collaborate with the medical and administrative teams to optimize patient flow, support high success rates, and contribute to Vinsfertility's mission of helping 10,000+ families achieve parenthood.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor's degree (preferably in healthcare, life sciences, counseling, or related field); experience in fertility/IVF clinics is highly preferred.</li><li>1&ndash;3 years of experience in patient coordination, customer service, or healthcare administration.</li><li>Excellent communication and interpersonal skills with high empathy and cultural sensitivity (especially for diverse/international patients).</li><li>Strong organizational abilities, multitasking, and attention to detail in a fast-paced environment.</li><li>Proficiency in MS Office, CRM/EMR systems, and digital communication tools.</li><li>Knowledge of fertility treatments, medical terminology, and patient privacy regulations is a plus.</li><li>Fluency in English and Hindi; additional languages are advantageous.</li></ul>Job Types: Full-time, PermanentPay: ₹15,000.00 - ₹20,000.00 per monthWork Location: In person

Hair O Craft

The Patient Coordinator cum CRO plays a key role in ensuring an exceptional client experience at Hair O Craft. This role involves handling patient inquiries, scheduling appointments, managing client relationships, and supporting clinic operations. The ideal candidate should have excellent communication skills, a customer-focused attitude, and the ability to multitask efficiently.Key Responsibilities:Patient Coordination:<ul><li>Greet and assist patients/clients with inquiries, appointments, and service-related concerns.</li><li>Guide new clients through consultation, service details, and payment options.</li><li>Maintain accurate patient records and update CRM/software with relevant details.</li><li>Coordinate with doctors, therapists, and clinic staff to ensure smooth service delivery.</li></ul>Customer Relationship Management:<ul><li>Follow up with clients regarding treatment progress, feedback, and future appointments.</li><li>Handle client complaints with professionalism and escalate issues when necessary.</li><li>Promote customer loyalty by maintaining strong relationships with existing clients.</li><li>Upsell and cross-sell relevant services and treatments based on client needs.</li></ul>Front Desk &amp; Administrative Support:<ul><li>Manage daily clinic operations, including appointment scheduling and reception duties.</li><li>Ensure the reception area and waiting rooms are well-maintained and welcoming.</li><li>Process payments, invoices, and maintain financial records as per clinic guidelines.</li><li>Coordinate with marketing and sales teams for promotional activities and lead generation.</li></ul>Key Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree or relevant diploma in Hospitality, Customer Service, or Healthcare.</li><li>1-3 years of experience in a similar role (healthcare or wellness industry preferred).</li><li>Strong communication skills in English and regional languages.</li><li>Excellent customer service and problem-solving skills.</li><li>Proficiency in MS Office and CRM software.</li><li>Ability to handle multiple tasks and work in a fast-paced environment.</li></ul>Job Type: Full-timePay: ₹18,000.00 - ₹22,000.00 per monthWork Location: In person

CRO cum Patient Coordinator

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CRO cum Patient Coordinator