patient concierge

Ponte Vedra Plastic Surgery

<div>About Us
At Ponte Vedra Plastic Surgery, we strive for excellence in the care we provide and in the results that we achieve. Offering numerous cosmetic and reconstructive surgeries, along with nonsurgical procedures at multiple locations, our outstanding surgeons and staff are able to provide superior results. Since we truly value each patient, we attend ongoing training to provide the most advanced procedures in our state-of-the-art facilities. In addition, our main location features a fully licensed and accredited ambulatory surgery center. Our ultimate goal is to provide Northeast Florida with world-class surgery in a safe and welcoming environment. We invite you to learn more about us.
To learn more about our practice, services, and patient care philosophy, we invite you to visit our website using the following link: https://www.pvps.com/ 
Position Summary
We are seeking a full time motivated and skilled Patient Concierge to join our team. As a Patient Concierge, you will be the first point of contact for patients, providing exceptional customer service and administrative support. Your responsibilities will include greeting and checking in patients, managing appointment scheduling, handling phone inquiries, and maintaining patient records. You will assist with pre- and post-surgery patient care by offering guidance, addressing concerns, and ensuring a smooth, welcoming experience throughout their visit. Additionally, you will collaborate with the clinical and administrative teams to ensure efficient clinic operations and a positive patient experience. 
Key Responsibilities of this role include, but are not limited to:<ul><li>
Patient Reception &amp; Greeting: Greet patients warmly, ensuring comfort and directing them to the appropriate area for check-in.</li><li>
Scheduling Appointments: Manage and confirm patient appointments, handle rescheduling, and maintain the clinic&rsquo;s calendar for consultations and treatments.</li><li>
Patient Intake &amp; Documentation: Collect and accurately input patient information, ensuring all necessary forms are completed and signed.</li><li>
Phone &amp; Email Management: Screen calls, provide service information, answer inquiries, and respond to emails professionally.</li><li>
Billing &amp; Payment Processing: Assist with processing payments, verify insurance, and ensure accurate documentation of transactions.</li><li>
Patient Communication: Confirm appointments, provide pre-procedure reminders, and answer patient questions before visits.</li><li>
Maintaining Office Organization: Ensure the front desk area is clean, organized, and stocked with supplies, while managing patient flow for efficiency.</li><li>
Collaboration: Coordinate with medical and administrative staff to ensure seamless patient care and address patient feedback.</li><li>
Handling Confidential Information: Maintain HIPAA compliance and confidentiality when managing patient records and personal information.</li><li>
General Administrative Support: Assist with filing, chart preparation, and other daily office tasks to ensure smooth operations.</li><li>
Promoting Services: Be knowledgeable about services, products, and promotions, and guide patients to the appropriate staff for additional information.</li></ul> 
Qualifications<ul><li>
1-3 years of experience in a front desk or administrative role, preferably in a medical office, spa, or plastic surgery practice.</li><li>
Experience in patient/customer service, including handling sensitive or confidential information.</li><li>
Experience with scheduling, managing appointments, and working with practice management software is a plus.</li><li>
High school diploma or equivalent required; additional education or certification in office management or medical administration is a plus.</li><li>
Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook), and ability to learn new software quickly.</li><li>
Strong customer service skills with a positive and empathetic attitude toward patients.</li><li>
High attention to detail, especially in managing patient records and handling sensitive information.</li><li>
Excellent organizational skills with the ability to manage multiple tasks efficiently and effectively.</li><li>
Friendly, approachable, and patient-focused, with a strong desire to provide excellent service.</li><li>
Strong work ethic, punctuality, and reliability.</li><li>
Discretion and professionalism in handling sensitive patient information and situations.</li></ul> 
What We Offer<ul><li>
Competitive compensation</li><li>
Comprehensive Health, Dental, and Vision plans</li><li>
401(k) with Employer Contribution</li><li>
Paid Holidays and Vacation</li><li>
Voluntary Benefits</li></ul> 
Why Join Us?
Ascend Aesthetic Partners is a Management Services Organization (MSO) in the field of Plastic Surgery and Aesthetics. Founded on a commitment to excellence, innovation, and patient care, Ascend PSP brings together a network of highly accomplished plastic surgeons and their practices to advance aesthetic medicine, helping our patients feel more confident in their own bodies.
We are a group of plastic surgeons that have come together to collaborate on a whole new level. We believe that by learning from like-minded plastic surgeons and collaborating, we can continually evolve and improve our practices, reaching more people and positively changing their lives. 
Ponte Vedra Plastic Surgery is an Equal Opportunity Employer 
All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws</div>

Patient Concierge

Sarasota Premier Aesthetics

Sarasota Premier Aesthetics is a very unique, concierge Medical Spa that provides non-operative Aesthetic treatments and medical grade skin care products. We are dedicated to providing an exceptional patient experience with results that exceed expectations. We have an amazing family culture and work closely together.We are currently looking to hire a part time(3-5 days) Patient Concierge / Front Desk who will carry a variety of critical patient centric responsibilities. This position will be responsible for patient work flow, primary front desk duties, managing leads, calls, bookings &amp; schedule. Some days will also fill in as a medical assistant, and this includes social media and marketing skills. This position requires a minimum of 3 years experience in an aesthetic medical practice with extensive knowledge of treatments offered and skin care product lines. Previous aesthetic marketing experience &amp; social media marketing are considerations as well.W2 hourly pay plus an opportunity for team bonus based on business performance and promotion of services and skin care product sales.Responsibilities:<ul><li>Greet all patients and customers in the office and make them feel welcome.</li><li>Provide patients with detailed information and educational materials about both the services and skin care products we provide.</li><li>Discuss with and schedule prospective patients a consultation with either our Aesthetician for facial treatments, or our Medical Practitioners for specialized treatments.</li><li>Act as a Medical Assistant some days</li><li>Keep a clean, safe office workspace throughout the day.</li><li>Assist with patient medical records and scheduling as needed. Including all treatment procedures, elective products, medication history, consent to treat, and educational materials received.</li><li>Team Bonus opportunity based on promotion of procedures and retail products.</li><li>Work as a team with co-workers to ensure an excellent experience for all our customers &amp; patients. We have a family environment and all work closely together.</li><li>Maintain daily laundry used for aesthetic patients (if applicable)</li><li>Attend in-service educational programs, staff meetings and patient education seminars and events</li><li>Order and stock supplies as needed for treatment rooms and retail</li><li>Monitor sales and patient retention goals for the continuous growth of patient base and fostering those relationships.</li><li>Maintain a positive attitude by caring and being supportive of patients, visitors, providers and fellow team members</li><li>Additional assignments as determined by the Office Manager &ndash; subject but not limited to &ndash; confirmation calls, patient scheduling, scheduling device or equipment maintenance, etc.</li><li>Assist in maintaining a smooth, punctual and efficient patient/client flow</li><li>Keep treatment rooms stocked, neat and ready for use</li><li>Maintain a safe working environment according to OSHA and Dept of Health guidelines</li></ul>Sarasota Premier Aesthetics is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other state of federally protected class.Sarasota Premier Aesthetics is a Drug Free Workplace.Job Type: Part-timePay: $25.00 - $30.00 per hourBenefits:<ul><li>401(k)</li><li>Flexible schedule</li></ul>Work Location: In person

Patient Concierge / Front Desk

Barrel Wine & Spirits Company

<div>
 
 Gotham Footcare | Manhattan-Based Luxury Medical Practice
 
 
 
 
 About Us
 
 
 
 We are a premier podiatry and physical therapy practice based in Manhattan, known for delivering a
 
 high-touch, concierge-level patient experience
 
 . Our practice blends clinical excellence with a luxury hospitality approach, and we are seeking a polished, results-driven professional to serve as the
 
 first point of contact for new patients
 
 .
 
 
 
 About The Role
 
 
 
 This is not a traditional receptionist role.
 
 
 You will act as a
 
 Patient Concierge &amp; Lead Conversion Specialist
 
 , responsible for managing inbound calls, online inquiries, and follow-ups&mdash;guiding prospective patients into booked appointments while delivering an exceptional, white-glove experience.
 
 
 This role is
 
 fully remote
 
 but operates on
 
 New York business hours (8:30 AM &ndash; 5:00 PM EST).
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Answer all inbound calls in real time with a polished, professional tone
 </li>
 <li>
 Respond to web inquiries, texts, and missed calls within 5 minutes
 </li>
 <li>
 Convert new patient inquiries into scheduled appointments
 </li>
 <li>
 Perform proactive follow-ups on:
 </li>
 <ul>
 <li>
 Missed calls
 </li>
 <li>
 Unscheduled leads
 </li>
 <li>
 No-shows and cancellations
 </li>
 </ul>
 <li>
 Educate patients on services and guide them to the most appropriate care
 </li>
 <li>
 Maintain accurate documentation in NexHealth
 </li>
 <li>
 Deliver a luxury-level, concierge patient experienceon every interaction
 
 </li>
 </ul>
 What We're Looking For
 
 
 <ul>
 <li>
 Experience in:
 </li>
 <ul>
 <li>
 Medical office, med spa, aesthetics, or concierge hospitality
 </li>
 <li>
 OR high-performing call center / sales environment
 </li>
 </ul>
 <li>
 Strong phone presence (confident, warm, articulate)
 </li>
 <li>
 Proven ability to convert inquiries into booked appointments
 </li>
 <li>
 Highly responsive and organized
 </li>
 <li>
 Comfortable working in a performance-driven, metrics-based role
 </li>
 <li>
 Experience with CRM/scheduling systems preferred
 
 </li>
 </ul>
 Performance Expectations (KPI's)
 
 
 <ul>
 <li>
 Response time to new leads: under 5 minutes
 </li>
 <li>
 High call answer rate during shift
 </li>
 <li>
 Lead-to-booking conversion rate
 </li>
 <li>
 Daily booking volume
 </li>
 <li>
 Follow-up conversion success
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 <li>
 Base Pay: $20&ndash;$25/hour (based on experience)
 </li>
 <li>
 Performance Bonuses:
 </li>
 <ul>
 <li>
 Per-booking incentives
 </li>
 <li>
 Monthly performance bonuses based on booking volume
 </li>
 <li>
 Top performers have the ability to significantly increase earnings through performance-based incentives.
 
 
 </li>
 </ul>
 Schedule
 
 
 <ul>
 <li>
 Monday&ndash;Friday
 </li>
 <li>
 8:30 AM &ndash; 5:00 PM (EST)
 </li>
 <li>
 Fully remote (must have a quiet, professional work environment)
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Reliable high-speed internet
 </li>
 <li>
 Quiet workspace suitable for professional calls
 </li>
 <li>
 Headset for clear communication
 </li>
 <li>
 Ability to work exclusively during scheduled hours
 
 
 </li>
 </ul>
 Why Join Us
 
 
 <ul>
 <li>
 Be part of a growing, high-end medical brand in Manhattan
 </li>
 <li>
 Work in a role that directly impacts patient experience and business growth
 </li>
 <li>
 Opportunity to grow into leadership as the team expands
 </li>
 <li>
 Performance-based earning potential
 
 
 </li>
 </ul>
 To Apply
 
 
 Please submit:
 
 
 <ul>
 <li>
 Your resume
 </li>
 <li>
 A brief note describing your experience with phone-based sales or patient coordination
 </li>
 <li>
 For serious applicants, Please email a short voice recording introducing yourself
 </li>
 </ul>
</div>

Patient Concierge & Lead Conversion Specialist (Remote)

UPMC

<div><div>Patient &amp; Family Concierge, Senior
Emergency Department &ndash; East Campus 
Night Shift | Full-Time (3x12 hours)
Schedule Requirements<ul><li>
Night shift: 6:00 PM &ndash; 6:00 AM<ul><li>
Required to work daylight hours for 6 weeks of training</li></ul></li><li>
Three 12‑hour shifts per week</li><li>
Six weekend shifts per 6‑week schedule</li><li>
Every-other holiday, following a set rotation assigned by leadership
</li></ul>Purpose
The Patient &amp; Family Concierge, Senior is responsible for delivering compassionate, service‑driven support to patients, families, visitors, and staff across the hospital. This role ensures a seamless, top‑quality experience from first to last impression by assisting with navigation, communication, comfort, and operational needs.
Concierges, Senior will support multiple functions&mdash;including patient/visitor coordination, environmental services, dietary, transport, supplies/equipment, and administrative tasks&mdash;based on real‑time hospital needs. Above all, this position is dedicated to patient satisfaction, service excellence, and contributing to a safe, welcoming environment throughout the Emergency Department.
Responsibilities
Destination Coordination<ul><li>
Warmly greets and directs patients, families, and visitors.</li><li>
Escorts patients/visitors to destinations as needed.</li><li>
Shares appropriate patient information while maintaining confidentiality.</li><li>
Provides information on visiting hours, policies, and general directions.</li><li>
Issues courtesy parking discounts, free passes, and validates parking.</li><li>
Issues patient scooters and establishes tracking of patient belongings.</li></ul>
Environmental Services Support<ul><li>
Cleans and organizes assigned areas, including patient rooms, public areas, and equipment.</li><li>
Removes trash, empties linen, replenishes supplies, and changes bed linens following procedures.</li><li>
Inspects assigned areas and reports maintenance or repair needs.</li></ul>
Dietary Services Support<ul><li>
Assembles and serves patient meals according to diet orders.</li><li>
Maintains food safety and follows HACCP principles.</li><li>
Operates food service equipment per guidelines.</li><li>
Delivers patient meal trays and nourishments, ensuring proper identification.</li><li>
Follows all safety and sanitation standards.</li></ul>
Transportation Services<ul><li>
Safely transports patients, equipment, and lab specimens throughout the hospital.</li><li>
Disinfects transportation equipment and documents transport activities.</li><li>
Enters repair requests into the online portal as needed.</li><li>
Communicates abnormal transport concerns to leadership.</li></ul>
Supply &amp; Equipment Management<ul><li>
Orders unit-specific supplies and ensures adequate inventory.</li><li>
Organizes supply rooms and restocks: patient rooms, med carts (excluding meds), trays, PPE, IV supplies, etc.</li><li>
Logs refrigerator temperatures and checks expiration dates.</li><li>
Inventories and removes unused pumps/equipment.</li><li>
Supports supply chain processes and completes unit-specific stocking and audits.</li></ul>
Administrative Support<ul><li>
Completes administrative tasks including coordinating tests, scheduling transports, and general errands.</li><li>
Answers phones and assists callers with courtesy and accuracy.</li><li>
Manages CyraCom equipment, prints unit reports, assigns phones, builds patient charts, and files documentation.</li><li>
Updates bedboards and communicates changes as required.</li><li>
Enters physician orders and maintains OR schedules.</li><li>
Processes admissions, transfers, and discharges in the EHR.</li><li>
Completes parking pass and cashier functions.</li><li>
Performs crash cart checks and distributes mail.</li><li>
Conducts unit audits and monitors noise levels/quiet time compliance.</li></ul>
General Responsibilities<ul><li>
Answers unit phones and responds to call lights as directed by clinical staff.</li><li>
Conducts hourly rounding and assists with patient comfort needs.</li><li>
Promotes patient mobility in collaboration with clinical staff.</li><li>
Maintains patient‑facing and staff‑facing bulletin boards.</li><li>
Performs required audits (DOH POC, hand hygiene, TJC tracers, etc.).</li><li>
Follows all infection control and mandatory reporting procedures.</li><li>
Supports UPMC values and experience standards (AIDET, Promise behaviors, 10‑5 Rule, Escort Don&rsquo;t Direct, Own Your Zone).</li><li>
Assists patients with navigating and understanding the UPMC Patient Portal.</li></ul>
Telehealth Consults &amp; Cart Management<ul><li>
Monitors Epic for Telehealth Cart tasks.</li><li>
Coordinates cart delivery with remote specialty providers via secure chat.</li><li>
Delivers carts to patient rooms and initiates telemedicine visits.</li><li>
Closes tasks in Epic and ensures carts are cleaned, charged, and returned.</li><li>
Performs weekly testing and escalates issues to IT Telemedicine as needed.</li></ul></div><div>
Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times.
High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.6 months of experience as a Patient &amp; Family Concierge or equivalent.
Demonstrated competency in all responsibilities of Patient &amp; Family Concierge role. Internal promotions to this level are based on the discretion of the business unit&rsquo;s assessment of employee performance Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges. Ability to follow written and verbal instructions 
 
Licensure, Certifications, and Clearances: 
<ul><li>Act 34</li></ul> 
UPMC is an Equal Opportunity Employer/Disability/Veteran</div></div>

Patient & Family Concierge - Senior (Night Shift)

ClareMedica

<div>At Claremedica, exceptional is the standard.
Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the Claremedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we&rsquo;re working together to help seniors live happier, healthier, fuller lives.
That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees&rsquo; growth and wellness and where their full potential and value are realized. At Claremedica, we&rsquo;re excited about great people like you. We&rsquo;re even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities.
Opportunity awaits &ndash; welcome to Claremedica.
ESSENTIAL FUNCTIONS
The Patient Care Concierge is the first point of contact for patients at Claremedica and a key member of our healthcare team. Serving as a patient advocate, this role is crucial in providing exceptional customer service. Responsibilities include managing patient interactions, ensuring the smooth operation of the front office, greeting and assisting patients, scheduling appointments, checking patients in and out, managing patient records and phone calls, and coordinating with medical staff to deliver excellent patient care. The Patient Care Concierge builds strong relationships with patients, ensuring they feel that their health is our top priority while providing vital administrative support.
DUTIES AND RESPONSIBILITIES<ul><li>
Interact with patients and visitors in a polite and friendly manner.</li><li>
Enthusiastically greet every guest that enters our center.</li><li>
Responsible for preparing new patient registration, patient check-in, and patient check-out.</li><li>
Answer all phone calls professionally and courteously, taking detailed and accurate messages.</li><li>
Maintain and organize the Provider&rsquo;s schedule by scheduling, rescheduling, and confirming appointments for patients.</li><li>
Responsible for verifying patient demographic-related data and materials from patients and/or their representatives.</li><li>
Obtains insurance information (ID card, member/group #s, etc.). Verify patient insurance and collect any necessary copays for services and collect any outstanding balances before visits.</li><li>
Verify each patient is scheduled for the proper appointment types.</li><li>
Run your end-of-day financial reconciliation report and provide it to your Leader with any cash collected.</li><li>
Send detailed Telephone Encounters to the corresponding parties.</li><li>
Scan all necessary documents (insurance cards, lab requisitions, etc.) into our EMR system.</li><li>
Monitor and process incoming faxes.</li><li>
Restock office supplies as needed and maintain inventory log.
</li><li>Maintain cleanliness of space by keeping front office and lobby area neat and tidy.</li><li>
Maintains the confidentiality of patients&rsquo; personal information and medical records.</li><li>
Participates in daily/weekly huddles.
</li><li>Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.</li><li>
Performs other duties as assigned and modified at manager&rsquo;s discretion.</li></ul>
SUPERVISORY RESPONSIBILITIES<ul><li>
This position does not have supervisory responsibilities.</li></ul>
QUALIFICATIONS/REQUIREMENTS<ul><li>
High School Diploma, GED, or equivalent combination of education and/ or experience.</li><li>
A minimum of 1 year of work experience in a medical clinic desired or prior customer service experience.</li><li>
BLS preferred.</li><li>
Exceptional oral and written communication skills, time management skills and organizational skills.</li><li>
Ability to communicate with employees, patients, and other individuals in a professional and courteous manner.</li><li>
Mindset focused on resolving problems for patients and achieving team goals.</li><li>
Knowledge of medical products, terminology, services, standards, policies, and procedures.</li><li>
Ability to act calmly in busy or stressful situations.</li><li>
Demonstrated strong listening skills.</li><li>
Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed.</li><li>
Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook, and Excel plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software. Must be able to type at least 40 WPM.</li><li>
Skilled in basic phone and computer operation.</li><li>
Ability to work effectively within role independently and with other team members.</li><li>
Ability to organize and complete work in a timely manner.</li><li>
Detail-oriented to ensure accuracy of reports and data.</li><li>
Proficiency with the ability to problem solve, multitask, and carry out instructions.</li><li>
Ability to read, write and effectively communicate in English. Bilingual is a plus.</li><li>
HIPAA and AHCA experience preferred.</li><li>
Healthcare experience preferred.</li><li>
EMR system experience preferred.</li></ul>
WORKING CONDITIONS
General office working conditions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee will be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust your focus. Manual dexterity is required to use desktop computers and peripherals.
WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
TRAVEL
Local travel between care centers may be required for coverage.
SAFETY HAZARD OF THE JOB
Minimal Hazards</div>

Patient Care Concierge I

<div><div>The Emergency Department at UPMC Williamsport is hiring a Patient &amp; Family Concierge- Senior to join our dedicated team!
Department: Emergency Department 
Status: Full-Time 
Schedule: Evenings/Nights 
Hours: 7:00 PM &ndash; 7:00 AM
 
Includes: Every other weekend &amp; rotating holidays
**Final candidates will be selected for a job title within the career ladder that reflects level of education, experience and manager discretion at time of offer.**
Purpose: 
The Patient &amp; Family Concierge, Senior is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge, Senior is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge, Senior will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge, Senior may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, supply and equipment management, and administrative support. Above all, the Concierge, Senior will remain focused on patient and guest satisfaction and quality of care from first to last impression. 
 
Responsibilities: 
<ul><li>Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination.?Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies.?Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed.?Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission.</li><li>
Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures.?Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor.</li><li>
Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements.?Maintains food safety and quality by applying HACCP principles throughout service.?Adheres to department procedures regarding the operation of all food service equipment.?Performs sanitation in accordance with departmental procedures and health department guidelines.?Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations.</li><li>
Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department.?Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department.?Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment.</li><li>
Supply &amp; Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge, order unit supplies (office supplies, etc.), MD consults.</li><li>
Administrative Support: Completes department administrative functions. Coordinates patient tests and procedures, scheduling patient transports, and completing errands. Responds to telephone calls, providing courteous service to all internal and external callers. Orders and maintains CyraCom equipment. Prints report sheets. Assign Responder 5 and phones. Build and maintains patient charts. Files papers to patient chart. Manages auto-print reports, including OR schedule. Updates Bedboards per unit standards and communicates changes to appropriate staff as needed. Enters and communicates physician orders timely and accurately. Places work order or otherwise contacts Biotronics for malfunctioning equipment. Prints chart copy upon request. Completes patient admissions, discharges, and transfers through electronic health record. Orders parking passes and cashier functions on demand. Requests transport in teletracking, prints ticket to ride. Records transportation data. Checks crash carts including fire equipment and defibrillators as appropriate. Distributes patient and unit mail. Performs unit audits as directed. Initiates quiet time or monitors noise levels.</li><li>
General:Answers unit phones and transfers to appropriate staff Responds to call lights under Nursing Assistant/PCT direction Interacts and socializes with patients and assesses patient needs Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Depending upon unit, may complete DOH POC audits, hand hygiene audits, TJC environment tracers, and updating both patient &amp; non-patient facing department bulletin boards.Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers.? Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Access to medications is limited to the distribution of the medication to the nurse.Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don?t Direct, Own Your Zone) when performing all job responsibilities. Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.</li><li>
Telehealth Consults and Cart Retrieval: Monitor the unit?s patient list in Epic for Telehealth Cart Task (visible in the Telehealth Cart Request column). Communicate with remote specialty provider via secure chat to coordinate timing of cart delivery. Deliver or designate a team member (PFC) to deliver, the cart to the appropriate patient room and initiate telemedicine visits at the patient?s bedside by connecting the telemedicine provider(s) to the patient via two-way audio and video technology. Once consult visit complete close worklist items in Epic. Return to storage area, plug in and decontaminate. Perform weekly testing of the Telehealth consult cart hardware and software to ensure it is functioning as expected and escalate concerns to the IT Telemedicine department</li></ul></div><div>
Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all timesHigh School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.6 months of experience as a Patient &amp; Family Concierge or equivalentDemonstrated competency in all responsibilities of Patient &amp; Family Concierge roleInternal promotions to this level are based on the discretion of the business unit?s assessment of employee performanceCompletion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience ConciergesAbility to follow written and verbal instructions 
 
Licensure, Certifications, and Clearances: 
<ul><li>Act 31 Child Abuse Reporting with renewal</li><li>
Act 33 with renewal</li><li>
Act 34 with renewal</li><li>
Act 73 FBI Clearance with renewal</li></ul> 
UPMC is an Equal Opportunity Employer/Disability/Veteran</div></div>

Patient & Family Concierge - Senior- Evenings/Nights- Emergency Dept.

Towne Park

<div><h1 class="jobSectionHeader">At Towne Park, it&rsquo;s more than a job, you can make an impact.
</h1>A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else&rsquo;s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It&rsquo;s why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
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Job Details 
 
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate&rsquo;s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $24 per hour. 
 
Work Schedule: The work schedule for this position is Monday-Friday 10a-7pm.
Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company&rsquo;s 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for benefits outlined above.<h3 class="jobSectionHeader">
SUMMARY</h3><h3 class="jobSectionHeader">
The Patient Care Concierge is a multi-functional role that supports various hospital departments. This is a patient supporting nonclinical, non-certified associate responsible for providing exceptional hospitality and support to patients throughout their stay. The Patient Care Concierge can support the following functions patient sitting, inpatient transport, greeter and discharge lounge, and equipment porter responsibilities based on hospital needs and requirements. The Patient Care Concierge supports the patient experience and patient healing and recovery working closely with the hospital clinical teams.</h3><h3 class="jobSectionHeader">
ESSENTIAL FUNCTIONS</h3></div>
Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. 
Greeting, Wayfinding and Concierge Services
<ul><li>Acknowledges and greets patients within 30 seconds while maintaining a professional and friendly demeanor. Always uses patient last name when appropriate.</li><li>
Assists visitors with directions, information, and other general inquiries, as appropriate.</li><li>
Escorts visitors as needed between departments; provide wayfinding services as needed.</li><li>
Answers the telephone promptly and politely and within client/Towne Health standards.</li><li>
Delivers messages, items and/or amenities as requested.</li></ul>
Patient Sitting Services<ul><li>
Remains at bedside of assigned patient always unless relieved by an appropriate staff member.</li><li>
Attend to the various non-clinical needs of the patient that don&rsquo;t require physical contact.</li><li>
May perform basic functions in patient&rsquo;s room such as providing water and alerting the nursing staff immediately if a medical emergency or irregular behavior is identified.</li><li>
Verbally calms and/or reorients the patient in cases of agitation or confusion in alignment with client philosophy and process.</li><li>
Responds to emergencies by immediately alerting nursing staff.</li></ul>
Patient Transport<ul><li>
Explains all procedures to the patient prior to beginning transport.</li><li>
Collects transport equipment and returns it to the appropriate storage area.</li><li>
Ensures patient comfort, safety and privacy at all times.</li><li>
Ensures that patients are not left unattended while in the care of the transporter.</li><li>
Transports and secures medical charts when conducting patient transports.</li></ul>
Equipment Porter<ul><li>
Maintains the tracking, sanitization and distribution of all designated hospital/patient equipment.</li><li>
Demonstrates proper use of the patient transport tracking system/log sheets/computer technology.</li><li>
Collects equipment from various hospital locations distributes as required.</li></ul>
Other<ul><li>
Removes visible hazards and/or broken equipment from immediate environment and reports to Guest Service Captain or Account Manager as appropriate.</li></ul><ul><li>
Is familiar with hospital emergency codes and procedures in accordance with Joint Commission standards.</li><li>
Maintains accuracy and composure while under pressure.</li><li>
Maintains pleasant, friendly, and professional demeanor with all Guest/Patients, co-workers, and clients.</li><li>
Demonstrates a willingness and ability to assist others.</li><li>
Ensures that patient and business confidentiality is always maintained.</li><li>
Additional duties as assigned.</li></ul><div><h3 class="jobSectionHeader">
QUALIFICATIONS</h3></div>
Education:
<ul><li>High school diploma or general education degree (GED);</li></ul>
Required Licensure, Certification, etc.:
<ul><li>Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen</li><li>
Must complete the Wheelchair Safety Training course provided by Towne Park</li><li>
Must complete HIPAA Training provided by Towne Park and, if required, by the hospital</li></ul>
Work Experience:
<ul><li>One to three months related experience and/or training; or equivalent combination of education and experience</li><li>
Customer service experience preferred</li><li>
Experience with directing staff preferred</li><li>
Computer experience preferred</li></ul>
Knowledge:
<ul><li>Knowledge of principles and processes for providing customer and personal services.</li><li>
Knowledge of principles and methods for moving people.</li></ul>
Skills:
<ul><li>Must be able to read and write Standard English language.</li><li>
Must be able to read and comprehend simple instructions, short correspondence and memos.</li><li>
Must be able to write simple correspondence.</li><li>
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization.</li><li>
Ability to add and subtract three digit numbers and to multiply and divide by 10&rsquo;s and 100&rsquo;s; ability to perform these operations using units of time, American money, weight and volume measurement (including the metric system when appropriate).</li><li>
Must be able to understand 24 hour and military time systems.</li><li>
Possession of strong organizational skills.</li><li>
Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills.</li><li>
Skill and ability to use and operate a computer, fax machine, scanner, and copier.</li></ul><div><h3 class="jobSectionHeader">
SCOPE
</h3></div>Authority to Act:
<ul><li>Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.</li></ul>
Budget Responsibility:
<ul><li>The employee has control over resources available only.</li></ul><div><h3 class="jobSectionHeader">
WORKING CONDITIONS &amp; PHYSICAL DEMANDS
</h3></div>The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Lifting Requirements
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Working Environment
The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.
Travel
Travel of up to 5% may be required.</div>

Patient Care Concierge - Mission Hospital -$24/HR M-F

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