patient coordinator front desk

Vanguard Skin Specialists

<div>
 Join one of the Gazette&rsquo;s Best Workplaces seven years in a row and one of the top 150 workplaces in Colorado by the Denver Post for the last five years.
 
 
 Vanguard Skin Specialists is a dermatology and plastic surgery practice serving communities in southern Colorado. Our mission is to make a positive impact on our patients, our community, and our world. This mission drives everything we do from opening offices in underserved areas to sponsoring humanitarian projects to volunteering locally and abroad, and we believe delivering exceptional medical care requires investing in an extraordinary team and work environment.
 
 
 "We make a positive impact on our patients, our community, and the world.&rdquo; -- That statement is a key part of our operating principles, and it is the motivation behind what we do. We are seeking a Patient Care Coordinator who shares this motivation and will help create an amazing patient experience.
 
 
 
 Who We Are
 
 
 
 <ul>
 <li>
 We are a multi-provider medical practice with a set of operating principles that guide us -- excellence in patient care, one-team mentality, making a positive impact in this world. We believe we are the best at what we do.
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 We are fanatical about providing the best patient care without compromise. Our teams come in early and stay late to ensure patient concerns are addressed and our schedule is fully optimized for our patients and providers. We take care of our patients the way we would want our children, parents, and grandparents to be cared for. We work long, challenging days to make this happen. We expect you to help us sustain this level of excellent care.
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 We run a remarkably efficient and busy clinic. You will need to juggle many tasks while maintaining efficiency and ensuring all the small details are accounted for. Superhuman organization and attention to detail is a must.
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 We operate as one team. Our patients and your team members will count on you to be here, every single day, on time. If you have ever worked in a team environment, you understand how important that dedication is to your team, as well as to your personal success.
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 We believe it is possible to change the world. We give generously of our time and resources locally and around the world.
 
 
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 </ul>
 
 Job And Ideal Candidate
 
 
 
 Responsibilities include the following:
 
 
 <ul>
 <li>
 Address patient questions and requests via phone, in person, and through the portal, including but not limited to record requests, referrals, prescription refills, etc.
 </li>
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 Understand patient needs and triage appointments so that patients are scheduled with the correct specialists
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 Prepare patient electronic files prior to visit, e.g., insurance verification, prior authorization, etc.
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 Prepare and send written and electronic patient communications
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 Coordinate across teams to help address patient requests and concerns
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 Optimize medical providers&rsquo; schedules to make sure their time is efficiently devoted to patient care
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 Ensure patients at risk of skin cancer schedule appropriate follow up appointments
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 Greet patients and handle patient check in/out for appointments
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 Provide patients with exceptional service, as measured by patient satisfaction surveys and reviews
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 Assist with open houses and events
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Associate&rsquo;s degree, or equivalent work experience
 </li>
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 Proven track record of working well on teams and delivering excellence
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 Excellent verbal and written skills required. Customer service experience a plus
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 Alignment with the values and mission of Vanguard Skin Specialists
 
 
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 </ul>
 
 Schedule
 
 
 
 This is a full-time position with business hours Monday to Friday. This position is based in Castle Rock and may also include working in our Colorado Springs locations.
 
 
 
 Reviews
 
 
 
 Vanguard Skin Specialists believes in providing regular feedback and encouraging professional development. Your first check in with HR will be approximately 90 days from your date of hire. Written annual reviews take place each fall. For individuals with &lt;6 months of tenure by fall review but &gt;6 months tenure at spring review, then the initial review will take place in the spring review.
 
 
 The practice promotes from within which provides opportunity for growth and advancement.
 
 
 
 Compensation &amp; Benefits
 
 
 
 Compensation is $20-23 per hour with eligibility for overtime. The practice covers a portion of the premium for medical benefits and offers vision, dental, and 401K. The position also comes with paid time off, continuing education stipend, bereavement pay, paid maternity &amp; bonding leave, and employee discounts on products and aesthetic services.
 
 
 
 Physical Working Conditions
 
 
 
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 Must be able to remain in a stationary position 90%
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 The other 10% occasionally move about inside the office to access filing cabinets, office printers, etc.
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 Operate a computer and other office machinery, such as a calculator, printer, copier, scanner, or fax
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 Be able to communicate accurately, effectively, and frequently
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 Ability to operate in a demanding work environment with a fast-paced and high-pressure setting
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 Can identify color on the computer and software used
 
 
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 </ul>
 
 About Us
 
 
 
 Some other things you should know about us&hellip;
 
 
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 We are growing quickly
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 Our management team has been promoted from within
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 Our team has extremely high expectations of each other
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 Our clinic is busy and hard working
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 We love what we do
 
 
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 </ul>
 Please submit your resume and cover letter. To find out more, go to www.vanguardskin.com.
 
 
 Offers of employment will be contingent on successful pre-employment screening for this position. The screenings will include background checks, drug screens, employment and education or licensure/certification verification, and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
 
 
 Vanguard Skin Specialists is a privately-owned medical practice that seeks to glorify God by serving patients and the community with humility, integrity, and excellence. Vanguard&rsquo;s mission is to make a positive impact on our patients, our community, and our world. As a faith-driven organization, Vanguard will support and undertake initiatives and endeavors that support and further Vanguard&rsquo;s stated purpose, mission, and values.
 
 
 Vanguard Skin Specialists strives to be a workplace of choice for professionals who see medicine as a calling. We value employees (referred to as &ldquo;team members&rdquo;) who come from all walks of life and religious backgrounds. Team members are not required to share or practice the founders&rsquo; religious beliefs and have the right to excuse themselves from any function which compromises their own religious convictions. Any experience of distress or felt discrimination must be reported to HR or a direct supervisor immediately.
 
 
 Vanguard Skin Specialists is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
</div>

Patient Care Coordinator (Front Desk)

Capitol Pain Institute

<div>Description:

CPIhealth is a multidisciplinary team dedicated to providing compassionate and comprehensive care to individuals experiencing chronic pain. With state-of-the-art facilities, advanced technology, and a collaborative environment, we offer a platform for healthcare providers to excel in their specialties while making a profound difference in the lives of those we serve.
As you consider your next career move, we invite you to join us in redefining pain management through innovation, expertise, and a commitment to improving patient outcomes. Together, we can shape the future of healthcare and positively impact countless lives.
We have an immediate need for a reliable and experienced individual to join our medical team as a Patient Care Coordinator &ndash; Front Desk at our clinic in Louisville, KY.
Website: https://capitolpain.com
Responsibilities<ul><li>
Serves patients by greeting and helping, scheduling appointments, and maintaining records.</li><li>
Protects patients&rsquo; rights by maintaining confidentiality of medical, personal, and financial information.</li><li>
Maintains operations by following policies and procedures, reporting needed changes.</li><li>
Verify insurance and maintain patient accounts by obtaining, recording, and updating personal and financial information at each visit.</li><li>
Provide information concerning outstanding patient balances and collect outstanding funds.</li><li>
Collect co-pays and create patient receipts.</li><li>
Demonstrate general knowledge of clinic procedures and answer general questions related to them.</li><li>
Apply appropriate customer service skills and proactive communication when dealing with patients. Speaks clearly and in a mature, professional manner.</li><li>
Helps patients in distress by responding to emergencies.</li><li>
Maintain the patient waiting area.</li><li>
Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.</li><li>
Demonstrate CPIhealth values with every encounter: Patient Centered, nurturing, teamwork, integrity, and innovation.</li><li>
Provides clear explanations of appropriate patient-related policies and always maintains safety and dignity of patients.</li><li>
Keeps patient appointments on schedule by notifying provider/support staff of patients&rsquo; arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.</li><li>
Assist ill or distraught patients, as necessary. Telephone taxis or family members, where necessary, for transportation.</li><li>
Ensure all vendors/visitors sign-in and wear appropriate identification.</li><li>
Responsible for incoming cash, checks and credit card receipts until balanced and deposited by manager/designee.</li><li>
When needed, open and sort all office mail; delivers outgoing mail to post office at end of day.</li><li>
Assist with transporting patients for pickup, including safely pushing or pulling wheelchairs as needed.</li><li>
Scanning paper records received to appropriate patient&rsquo;s chart in EHR.</li><li>
Contributes to team effort by accomplishing related results as needed.</li><li>
Performs other duties as assigned to support the mission, values, and strategies of CPIhealth.</li></ul>
This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification and are subject to change as the employer's needs and the job change.
Requirements:
<ul><li>High School diploma or equivalent.</li><li>
Minimum of 1 year of recent front desk experience in a medical setting.</li><li>
Stable work history.</li><li>
Knowledge of medical terminology and medical environment a plus.</li><li>
Knowledge of insurance a plus.</li><li>
Exceptional customer service skills.</li><li>
Ability to multi-task, problem solve, and prioritize tasks based on urgency.</li><li>
Friendly and professional demeanor.</li><li>
Ability to work cooperatively and communicate effectively with others.</li><li>
Flexibility, promptness, and desire to be a team player.</li><li>
Excellent organizational, oral, and written communication skills.</li><li>
Exceptional attention to detail with emphasis on accuracy and efficiency.</li></ul>
Pay rate: $17 - $18 per hour, depending on experience
Schedule: Full time, 32 - 36 hours per week
Comprehensive Benefits plan including:<ul><li> Medical, Dental, Vision insurance</li><li>Paid Time Off (accrued)</li><li>Flexible Spending Account for Health &amp; Dependent Care</li><li>Basic Life, Accidental Life, Supplemental Life Insurance</li><li>Short Term &amp; Long-Term Disability</li><li>401(k) with matching</li></ul></div>

Patient Care Coordinator - Front Desk | No Nights, On-Call or Weekends!

MedBridge Ventures

<div>The Surgery Center of Oakland is an ambulatory surgery center that specializes in orthopedics and pain management and is dedicated to excellent outpatient care. While applications need to be submitted through this ad, you can learn more about the facility here: https://www.oaklandasc.com/
Front Desk Patient Care Coordinator 
(Part-Time Position)
Responsibilities: 
Front Desk Patient Care Coordinator duties will consist of, but are not limited to:<ul><li>
Greet the patient and family and is sensitive to their needs.</li><li>
Scheduling of surgical cases.</li><li>
Maintains appointment schedule for patients. Coordinates patient schedule with surgery schedule.
</li><li>Ensures that patient charts are pulled, and information is accurate prior to the surgery date.</li><li>
Screens, takes messages, routes incoming calls, and assists out-going calls.</li><li>
Responsible for keeping current registrations of patients, insurance companies and referring doctors.</li><li>
Processes and gives receipt for monies received from patients and is responsible for the petty cash fund.</li><li>
Takes down name and number of the adult (18 or over) taking the patient home and follows the center&rsquo;s procedures relating to the patient&rsquo;s departure.</li><li>
Set up basic patient charts for each new patient, responsible for filing and auditing patient charts, checking for completeness and accuracy of the medical transcription.</li><li>
Refer charts back to appropriate staff and surgeons for completion.</li><li>
Compile quarterly reports on medical record deficiencies and assist with peer review for the Quality Assurance and Performance Improvement (QAPI) Coordinator.</li><li>
Assure the confidentiality of all records by the required permission of the patient for releasing the chart information.</li><li>
Follows all HIPAA guidelines when handling patient records.</li><li>
Assure that all surgical charts are locked at the end of the day.</li><li>
Ensure subpoenas and record requests are handled correctly and in a timely manner.</li><li>
Ability to train and supervise new personnel for the front office area.</li><li>
Acts as a liaison between the surgical team and the patient&rsquo;s family.</li></ul>
Key Competencies: 
To perform in this position successfully, an individual should demonstrate the following competencies:<ul><li>
Organization: Prioritize and plan work activities.</li><li>
Problem Solving: Use time efficiently; Identify and resolve problems in a timely manner; Develop alternate solutions.</li><li>
Judgment: Gather and analyze information in a skillful manner; Includes appropriate personnel in decision making process; Exhibits sound and accurate judgment</li><li>
Task Management: Effectively juggle multiple tasks.</li><li>
Quality: Demonstrate accuracy and thoroughness.</li><li>
Patient-centric Service: Look for ways to improve and promote quality and efficiency Respond promptly to patient's needs; always Maintain composure and professionalism; Excellent telephone techniques and rapport.</li><li>
Adaptability: Able to deal with frequent changes, delays, or unexpected events; Able to work well under pressure.</li><li>
Dependability: Complete tasks on time or notifies appropriate person of alternate plan.</li><li>
Teamwork: Balance team and individual responsibilities; Contribute to building a positive team spirit.</li><li>
Safety and Security: Maintain patient confidentiality; Observes safety and security procedures; Adheres to the center&rsquo;s Policies and Procedures and HIPAA guidelines.</li></ul>
Qualifications:<ul><li>
High school graduate or equivalent.</li><li>
General office experience preferred.</li><li>
Must have current BLS certification.</li><li>
Has full command of the English language, both verbal and written.</li></ul></div>

PT OAK Front Desk Patient Care Coordinator

Community Clinic

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients&mdash;and our team. Every employee plays a vital role in living out our promise: We care. You belong.
Job Summary
We are seeking a front desk Patient Coordinator for our Primary &amp; Specialty Care location in Fayetteville, AR on MLK in our Rheumatology department. The Patient Coordinator serves as the first point of contact for patients within the Clinic, providing a cordial greeting and ensuring the patient's need are met in an effective positive way. The is a full-time position with the schedule of Monday - Friday 8:00 AM - 5:00 PM. 
Responsibilities<ul><li>
Provides exceptional customer service during all aspects of a patient visit to Community Clinic</li><li>
Ensures patient information is entered into the electronic medical record (EMR) accurately and updated regularly for all patients.</li><li>
Ensures patient payments are collected, posted correctly to accounts and collections are balanced daily.</li><li>
Coordinates with Patient Financial Services on required patient information in the EMR, payments and insurance inquiries.</li><li>
Schedules patient appointments appropriately, based on patient needs, provider requests and approved scheduling guidelines.</li><li>
Maintains a clean and orderly work environment to ensure the professional appearance of the Clinic at all times.</li><li>
Keeps management team informed of all activities and on goings in the medical clinic.</li><li>
Adheres to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECK, HRSA, NCQA PCMH and OSHA.</li></ul> 
Knowledge and critical skills<ul><li>
Ability to perform cash, check and credit card payment transactions with accuracy.</li><li>
Ability to work and function independently and within a team.</li><li>
Strong interpersonal skills and the ability to work effectively with people of all backgrounds.</li><li>
Knowledge of computer software such as Microsoft Office Software.</li><li>
Ability to train, guide and monitor staff and new staff, act as a liaison for manager and assist with scheduling and coverage.</li><li>
Communication: Excellent verbal and written communication skills for interacting with patients, families and medical staff,</li></ul> 
Required Qualifications<ul><li>
High school diploma or equivalent required.</li><li>
Strong interpersonal skills and the ability to work effectively with people of all backgrounds required.</li><li>
Customer service experience required</li><li>
Knowledge of computer software such as Microsoft Office is preferred.</li><li>
Medical terminology and insurance verification experience preferred.</li></ul> 
Preferred Qualifications<ul><li>
1 year medical front office experience preferred.</li><li>
1 year customer service experience preferred.</li><li>
Bilingual (Spanish &amp; English) preferred.</li></ul> 
Why Join Community Clinic?<ul><li>
Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!</li><li>
Excellent Benefits Package including:<ul><li>
Health, Vision, Dental and Life Insurance</li><li>
403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)</li><li>
Paid Time Off and 10 Annual Paid Holidays</li><li>
Employee Discounts for Care</li></ul></li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div> 
Monday - Friday 8:00 AM - 5:00 PM 
40 - Hours</div>

Patient Coordinator

Westview Dental office

Job Summary We are seeking a dynamic and organized Front Office Receptionist/Patient Coordinator to join our healthcare team. In this vital role, you will serve as the first point of contact for patients and visitors, providing exceptional customer service while efficiently managing front desk operations. Your expertise in medical administrative support, appointment scheduling, insurance verification, and electronic health record (EHR) systems will ensure smooth clinic workflows and a positive patient experience. This position offers an exciting opportunity to contribute to a caring healthcare environment while utilizing your strong communication and technical skills.Duties<ul><li>Greet patients and visitors warmly, ensuring a welcoming atmosphere from the moment they arrive.</li><li>Manage patient check-in and check-out processes, including updating demographic information and verifying insurance details.</li><li>Schedule appointments accurately using EMR (Electronic Medical Record) systems such as Epic, Meditech, or Athenahealth, coordinating with clinical staff to optimize clinic flow.</li><li>Verify insurance coverage, perform insurance pre-authorizations, and handle billing inquiries related to medical collections and claims processing.</li><li>Maintain meticulous medical records by reviewing documentation for accuracy, completeness, and compliance with HIPAA regulations.</li><li>Answer multi-line phone systems professionally, providing information or directing calls to appropriate staff members with excellent phone etiquette.</li><li>Assist with administrative tasks such as filing, data entry (including 10 key typing), managing office supplies, and supporting overall clinic management.</li><li>Support documentation review processes for CPT coding, ICD-9/10 coding standards, and medical billing procedures to ensure proper reimbursement.</li><li>Use various EHR systems like Dentrix to update patient information, document care plans, and manage health information securely.</li><li>Collaborate with clinical teams to facilitate patient intake procedures and ensure seamless communication between patients and providers.</li></ul>Requirements<ul><li>Proven experience in a medical office setting or healthcare environment with strong front desk or receptionist responsibilities.</li><li>Familiarity with systems such as Athenahealth, Dentrix or Eaglesoft is highly preferred.</li><li>Knowledge of medical terminology, CPT coding, ICD-9/10 coding standards, and medical billing practices including Medicare procedures.</li><li>Ability to verify insurance benefits accurately and perform insurance verification efficiently.</li><li>Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and office management software like Meditech or similar platforms.</li><li>Strong organizational skills with attention to detail for documentation review and filing tasks.</li><li>Exceptional customer service skills paired with professional phone etiquette and clear communication abilities.</li><li>Bilingual abilities are a plus to serve diverse patient populations effectively.</li><li>Experience working with multi-line phone systems and handling high-volume intake processes is advantageous.</li><li>Knowledge of HIPAA regulations and health information management best practices is essential for maintaining confidentiality. Join our team where your dedication makes a difference! We value energetic professionals who thrive in fast-paced environments while delivering compassionate care through efficient administrative support. This paid position offers an engaging work environment where your skills in medical office management will help improve patient experiences every day!</li></ul>Pay: $23.00 - $30.00 per hourWork Location: In person

Front office receptionist/patient coordinator

FYZICAL Therapy & Balance Centers- Hoffman Estates

Consumer Care Specialist- MUST be flexible to work between the hours of 6:45am-7pm, Monday through Friday please- Daily 8 hour working shifts with possibility of overtime- at least 2 evenings until 7pm are required!FYZICAL Therapy &amp; Balance Centers-Front Office / AdministrationFYZICAL Therapy &amp; Balance Centers is seeking a Consumer Care Specialist (CCS) to be the welcoming face and organizational backbone of our clinic. This role is ideal for someone who thrives in a fast-paced healthcare environment, loves helping people, and takes pride in keeping operations running smoothly.About the RoleAs a Consumer Care Specialist, you&rsquo;ll be the first point of contact for our patients and visitors. You&rsquo;ll manage front desk operations, scheduling, billing support, and patient engagement while helping ensure every patient has a positive, seamless experience from check-in to checkout.You&rsquo;ll also support clinic efficiency, assist the clinical team as needed, and help maintain a clean, organized, and welcoming clinic environment.Key ResponsibilitiesFront Desk &amp; Patient Experience<ul><li>Greet patients and visitors with warmth and professionalism</li><li>Manage phone calls, emails, and messages in a timely manner</li><li>Schedule, confirm, and adjust appointments</li><li>Maintain an organized and welcoming front desk and lobby</li></ul>Patient Scheduling &amp; Retention<ul><li>Keep patients scheduled according to their plan of care</li><li>Reduce cancellations and no-shows</li><li>Follow up with patients who miss or discontinue visits</li></ul>Billing &amp; Insurance Support<ul><li>Collect co-pays, deductibles, and outstanding balances</li><li>Verify insurance benefits and authorizations</li><li>Communicate financial responsibilities clearly and courteously</li></ul>Administrative &amp; Clinic Support<ul><li>Assist with intake paperwork and documentation</li><li>Maintain accurate patient records</li><li>Monitor and order office supplies</li><li>Assist with occasional tidying and basic clinic upkeep</li><li>Support clinicians during testing when needed</li></ul>Sales &amp; Clinic Growth<ul><li>Educate patients on FYZICAL services and programs</li><li>Promote wellness programs, retail products, and specialized services</li></ul>Qualifications<ul><li>High school diploma or equivalent (Associate&rsquo;s degree preferred)</li><li>Minimum 3 years of front desk, customer service, or healthcare office experience</li><li>Medical billing and insurance verification experience strongly preferred</li><li>Strong communication, organization, and multitasking skills</li><li>Proficiency with Microsoft Office and EMR systems</li><li>Friendly, professional demeanor with a patient-first mindset</li></ul>Physical Requirements<ul><li>Ability to sit, stand, and move throughout the clinic</li><li>Ability to lift up to 25 lbs occasionally</li><li>Visual and auditory ability to interact effectively with patients and staff</li></ul>Why FYZICAL?At FYZICAL, we&rsquo;re more than a therapy clinic &mdash; we&rsquo;re a community focused on balance, wellness, and patient-centered care. We value teamwork, accountability, and providing an exceptional experience for every patient who walks through our doors.Pay: $21.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>AD&amp;D insurance</li><li>Bereavement leave</li><li>Dental insurance</li><li>Dependent health insurance coverage</li><li>Disability insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Financial planning services</li><li>Free parking</li><li>Happy hour</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>On-the-job training</li><li>Opportunities for advancement</li><li>Paid time off</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li><li>Wellness program</li></ul>Application Question(s):<ul><li>MUST be flexible to work between the hours of 6:45am-7pm, Monday through Friday please- Daily 8 hour working shifts with possibility of overtime- at least 2 evenings until 7pm are required!</li></ul>Experience:<ul><li>Insurance verification: 2 years (Required)</li></ul>Work Location: In person

Consumer Care Specialist- Physical Therapy Front Desk

METABOLIC

<div>Location: Grove Mall, Al Barsha AND/OR Dubai Silicon Oasis
About metabolic.health:
Metabolic Health is a pioneering, technology-enabled healthcare provider focused on transforming metabolic care. The clinic integrates advanced diagnostics, continuous monitoring technologies, and multidisciplinary clinical expertise to deliver highly personalized, data-driven care for patients with diabetes, obesity, and related metabolic conditions.
Metabolic Health leverages digital health tools, including CGM, wearable devices, AI-driven insights, and remote monitoring platforms, to improve clinical outcomes and patient experience.
Job Summary:
The Patient Affairs Specialist serves as the first point of contact for patients at Glucare Integrated Diabetes Center, ensuring an exceptional experience from registration through to checkout. This role combines patient-facing responsibilities with administrative and coordination tasks to ensure seamless operations and outstanding service delivery in line with Glucare&rsquo;s values and patient-centered approach.
Key Responsibilities:
1.Patient Reception &amp; Registration:<ul><li>
Welcome patients warmly and provide a professional, courteous first impression.</li><li>
Register new patients and update existing patient records in the system accurately.</li><li>
Verify insurance details, eligibility, and collect necessary documents.</li><li>
Manage appointment bookings, confirmations, and follow-ups.</li></ul>
2. Patient Experience &amp; Communication:<ul><li>
Address patient inquiries in person, over the phone, and via email with professionalism and empathy.</li><li>
Guide patients through the clinic process (consultations, diagnostics, pharmacy, billing).</li><li>
Handle patient complaints or concerns effectively, escalating where required.</li><li>
Support multilingual communication and maintain cultural sensitivity in interactions.</li></ul>
3. Administrative &amp; Operational Support:<ul><li>
Manage daily front desk operations including patient flow and scheduling.</li><li>
Ensure proper handling of patient information in compliance with DHA regulations and data privacy policies.</li><li>
Coordinate with clinical teams, pharmacy, and billing departments to ensure smooth service delivery.</li><li>
Maintain front desk organization, appearance, and readiness at all times.</li></ul>
Team &amp; Organizational Contribution<ul><li>
Support initiatives to improve patient engagement and satisfaction.</li><li>
Participate in training programs and staff meetings as required.</li><li>
Assist in quality improvement and accreditation processes.</li></ul>
Understands, follows and supports all hospital infection control programs to ensure patient and staff safety. 
Requirements 
Qualifications &amp; Experience:<ul><li>
Bachelor&rsquo;s degree (preferred) or diploma in Healthcare Administration, Business, or related field.</li><li>
Prior UAE experience (minimum 2 years) in front desk, patient affairs, or customer service in a healthcare setting.</li><li>
Strong knowledge of healthcare insurance processes and DHA standards.</li><li>
Excellent verbal and written communication skills in English (Arabic is an advantage).</li><li>
Proficiency in MS Office and healthcare management/CRM systems.</li></ul>
Key Competencies:<ul><li>
Patient-focused with a strong commitment to service excellence.</li><li>
Professional demeanor and grooming in line with healthcare standards.</li><li>
Strong organizational and multitasking skills.</li><li>
Ability to handle stressful situations with patience and empathy.</li><li>
Team player with a proactive and solution-oriented approach.</li></ul></div>

Patient Affairs (Front-Desk) Specialist

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