patient counsellor

AKAK Healthcare

We are looking for Female patient counsellor for a reputed Ophthalmology center in New Delhi.<ul><li>Candidate should have experience in hospital as financial counsellor</li><li>Excellent communication skill.</li><li>Literacy in computer.</li><li>Should have good convincing capability.</li><li>Immediate Joiner will be preferred</li><li>Should relocate before start.</li><li>Only female candidate.</li><li>Should have proven experience as financial counsellor in any reputed hospital.</li></ul>Roles and responsibillity:<ul><li>Providing estimate of surgery to the patient</li><li>Helping in TPA documentation</li><li>Explain packages of surgeries.</li><li>Cordination with doctor and patient for treatment.</li><li>Proactive response of patients queries.</li></ul>Location : A.K institute of Ophthalmology, Safdurjung enclave.Contact: 9289849510Contact Person- Sachin PanjiyarE-mail:- akiotalent@gmail.comJob Type: Full-timeBenefits:<ul><li>Provident Fund</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience: 1-5 years of experience requiredWork Location: In personJob Types: Full-time, Permanent, FresherPay: ₹25,000.00 - ₹40,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Patient Counsellor

SUDHA FERTILITY CENTRE

Job Title: Receptionist &amp; Patient CounsellorLocation: TIRUPPURQualifications: Psychology, Medical Social Work (MSW), Life Sciences Job Type: Full-timeCONTACT: 9003865454Job DescriptionWe are seeking a courteous and compassionate Receptionist &amp; Patient Counsellor to join our hospital team. This role is responsible for managing front-desk operations while providing guidance and support to patients and their families. The ideal candidate will ensure smooth patient flow, accurate information sharing, and a positive patient experience from arrival to discharge.Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Psychology, Medical Social Work (MSW), Life Sciences, or a related healthcare field</li><li>Diploma or certification in Patient Counselling or Healthcare Administration is an added advantage</li><li>Prior experience in a hospital, clinic, or healthcare environment preferred (freshers may also apply)</li><li>Knowledge of patient counselling practices, medical ethics, and confidentiality standards</li><li>Basic computer proficiency (MS Office / Hospital Management Systems)</li></ul>Key Responsibilities<ul><li>Greet patients and visitors and assist with registration and inquiries</li><li>Schedule, confirm, and manage patient appointments</li><li>Answer and route phone calls professionally</li><li>Maintain accurate patient records and ensure data confidentiality</li><li>Guide patients through hospital procedures, services, and departments</li><li>Counsel patients regarding treatment processes, billing, and follow-up care</li><li>Coordinate with doctors, nurses, and administrative staff</li><li>Handle billing queries and basic insurance information when required</li><li>Maintain cleanliness and organization of the reception area</li></ul>Requirements &amp; Qualifications<ul><li>High school diploma or equivalent (Bachelor&rsquo;s degree preferred)</li><li>Previous experience in a hospital or healthcare setting is an advantage</li><li>Excellent communication and interpersonal skills</li><li>Compassionate, patient-focused attitude</li><li>Ability to multitask and work under pressure</li><li>Basic computer skills (MS Office / Hospital Management Systems)</li><li>Knowledge of medical terminology is a plus</li></ul>Skills &amp; Competencies<ul><li>Strong customer service skills</li><li>Empathy and professionalism</li><li>Attention to detail and confidentiality</li><li>Teamwork and coordination</li></ul>Job Types: Full-time, Permanent, FresherPay: ₹8,086.00 - ₹15,000.00 per monthBenefits:<ul><li>Flexible schedule</li><li>Food provided</li><li>Leave encashment</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Receptionist & Patient Counsellor ( FEMALE )

Duggal Eye Hospital

Candidate must have experience in patient counselling at an Eye Hospital. Responsibilities include counselling patients for LASIK, Cataract, Retina and other eye procedures, explaining treatment plans, procedure details, costs, and post-treatment care. The role requires guiding patients through decision-making with clarity and empathy.The candidate should be able to coordinate with doctors, optometrists, OT staff, and front office to ensure smooth patient flow. Maintaining counselling records, follow-ups, and converting consultations into procedures will be part of the role.Optometrists with strong counselling and patient-handling experience may also apply.Good communication skills in Punjabi, Hindi, and English are mandatory. Prior experience in an ophthalmology or eye hospital setup is essential.Job Types: Full-time, PermanentPay: ₹16,966.59 - ₹300,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Ophthalmology Patient Counsellor (Eye Hospital)

Qi Spine Clinic

<ul><li>PACKAGE RANGE - 3LPA to 4.20LPA</li><li>Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment.</li><li>Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about.</li><li>Understanding from patients their chief concerns, their history and providing the doctor with all the relevant information to ensure that the Doctor has a better understanding of the patient</li><li>Educating patients in simple words the treatment approach, the pricing in details, the expected recovery and all other details enabling patients to make an informed decision</li><li>Ensuring that all sales interactions are done in a patient-centric approach</li><li>Assuring patients basis their diagnosis, treatment prescription on their recovery and convincing them to take the treatment program; including sharing success stories, cracking barriers and involving the Doctor where needed to clarify clinical doubts</li><li>Convincing patients to commit to the treatment program and ensuring they complete it to experience recovery</li><li>Establishing a tone of empathy that helps to resolve any patient complaints or conflicts</li><li>Prioritize patient satisfaction throughout the patient journey to build long-term relationships</li><li>Collaborate with calendar management team to optimize scheduling and streamline patient interactions</li><li>Ensure a professional and well-maintained appearance personally and collaborate closely with doctors, housekeeping staff, support functions, and other team members to keep the clinic premises welcoming and to create a patient-centric environment</li><li>Responsible for day-to-day operations &amp; overall financial performance of the clinic</li><li>Maintain counselor reports daily</li><li>Coordinating with finance department (Invoices, Getting Discount Approval, Billing)</li><li>Qualifications &amp; Skills:</li><li>HSC/Graduate</li><li>Must know Microsoft Excel</li><li>Previous experience in patient counseling, customer service, or related roles, with a focus on grooming</li><li>Proven sales experience and the ability to meet or exceed sales targets</li><li>Excellent interpersonal and communication skills, with a genuine passion for patient care</li><li>Software Efficiency</li></ul>PACKAGE RANGE - 3LPA to 4.20LPAJob Type: Full-timePay: ₹25,000.00 - ₹35,000.00 per monthBenefits:<ul><li>Health insurance</li></ul>Application Question(s):<ul><li>when did you graduate?</li><li>do you have any sales or conversion experience?</li></ul>Work Location: In person

Patient Counsellor (Revenue Conversion)

Eye Surgery Patient Counsellor (LASIK / Cataract)

Mahajan Eye Centre

Patient Financial Counsellor(Eye Care Services)Organization: Mahajan Eye Centre Location: PITAMPURA, Delhi NCR Employment Type: Full-timeAbout Mahajan Eye CentreMahajan Eye Centre is a reputed eye care hospital committed to ethical practices, transparency, and patient-centric care. We provide comprehensive ophthalmic services including OPD, diagnostics, and surgical treatments.Job SummaryWe are seeking a Patient Financial Counsellor responsible for explaining treatment costs, surgery packages, lens options, and insurance/TPA processes to patients in a clear and transparent manner. The role requires balancing financial counselling with empathy, ethics, and patient trust.Key ResponsibilitiesFinancial Counselling<ul><li>Explain procedure-wise cost estimates for cataract, refractive, and other eye surgeries</li><li>Counsel patients on lens options, surgery packages, inclusions &amp; exclusions</li><li>Provide clear explanation of billing structure and payment options</li><li>Address patient queries related to costs, packages, and financial planning</li></ul>Insurance / TPA Coordination<ul><li>Explain cashless insurance process, eligibility, and documentation requirements</li><li>Coordinate with billing &amp; TPA teams for estimates, pre-authorizations, and approvals</li><li>Inform patients about policy limitations, non-payables, and co-payments</li><li>Assist patients till financial clearance before surgery</li></ul>Coordination &amp; Documentation<ul><li>Coordinate with doctors, optometrists, OT, and billing teams</li><li>Ensure consent forms, estimates, and financial documents are completed</li><li>Maintain accurate counselling records and conversion tracking</li><li>Follow ethical counselling standards&mdash;no misrepresentation or pressure selling</li></ul>Required Qualifications &amp; Skills<ul><li>Graduate (Commerce / Healthcare background preferred)</li><li>1&ndash;3 years experience as Financial Counsellor / Billing Counsellor / Eye Counsellor</li><li>Good knowledge of:</li><li>Cataract surgery &amp; IOL pricing</li><li>Eye hospital packages</li><li>TPA &amp; insurance workflows</li><li>Strong communication skills in Hindi &amp; English</li><li>Patient-friendly, confident, and ethical approach</li><li>Ability to handle objections and financial discussions calmly</li></ul>What We Offer<ul><li>Ethical and transparent work culture</li><li>Structured counselling processes</li><li>Learning exposure in eye hospital financial operations</li><li>Competitive salary with performance-based incentives</li></ul>Job Type: Full-timePay: ₹14,303.85 - ₹25,000.00 per monthWork Location: In person

Patient Financial Counsellor – Ophthalmology

Patient Counselor &ndash; Job DescriptionKey Responsibilities:<ul><li>Make every patient feel comfortable during all visits.</li><li>Help patients fill out forms and understand consultation requirements.</li><li>Understand patient concerns and share important details with the doctor.</li><li>Explain treatment plans, pricing, and expected recovery in simple language.</li><li>Ensure all interactions are patient-focused.</li><li>Convert patients to start treatment and generate revenue for the clinic.</li><li>Encourage patients to complete their full treatment program.</li><li>Share success stories and involve doctors to clear clinical doubts.</li><li>Handle patient complaints with empathy.</li><li>Build long-term patient relationships and ensure satisfaction.</li><li>Coordinate with scheduling team for smooth appointments.</li><li>Maintain a neat appearance and support a clean, patient-friendly clinic environment.</li><li>Support daily clinic operations and financial tasks like billing and discounts.</li><li>Maintain daily counselling reports.</li><li>Converting patient to take treatment and generating revenue</li></ul>Qualifications &amp; Skills:<ul><li>HSC/Graduate with proficiency in Microsoft Excel.</li><li>Experience in patient counseling, customer service, or sales (healthcare preferred).</li><li>Strong communication, interpersonal, and persuasion skills.</li><li>Proven sales ability and a passion for patient care.</li><li>Tech-savvy and efficient with relevant software tools.</li></ul>Training:<ul><li>A 15-day comprehensive training program will be provided, followed by a performance evaluation before assuming full responsibilities.</li></ul>Shift Timing: Flexible 8-hour shifts between 7:00 AM &ndash; 9:00 PM.Job Type: Full-timePay: ₹25,000.00 - ₹35,000.00 per monthBenefits:<ul><li>Health insurance</li></ul>Application Question(s):<ul><li>when did you complete your graduation?</li><li>How do you work with doctors and patients ?</li></ul>Language:<ul><li>English, Hindi (Preferred)</li></ul>Work Location: In person

PATIENT CARE COUNSELLOR

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