patient counsellor

Santhora Health And Wellness Private Limited

Job Description: International Patient CounsellorLocation: New Delhi, IndiaDepartment: International Patient ServicesReports To: Manager &ndash; International OperationsPosition OverviewThe International Patient Counsellor serves as the first point of contact for international patients seeking medical treatment in India. The role involves understanding patients&rsquo; medical needs, guiding them through the treatment process, and coordinating between the patients, hospital teams, and internal departments to ensure a smooth and transparent healthcare journey.Key Responsibilities1. Lead Management &amp; Initial Interaction<ul><li>Respond promptly to new patient inquiries and leads generated through online platforms, partner networks, or referral channels.</li><li>Establish direct communication (via phone, WhatsApp, email, or video call) with the patient or attendant.</li><li>Understand and assess the patient&rsquo;s medical condition, treatment requirements, and expectations.</li></ul>2. Case Understanding &amp; Documentation<ul><li>Collect detailed medical history, diagnostic reports, prescriptions, and any relevant clinical documents.</li><li>Seek clarifications or additional documents when required to ensure a complete case profile.</li><li>Maintain confidentiality and handle patient data in compliance with data protection and medical ethics standards.</li></ul>3. Coordination with Hospital &amp; Medical Team<ul><li>Liaise with partner hospitals and medical coordinators to arrange online consultations with specialists.</li><li>Facilitate medical opinion, treatment plan, and cost estimate from the hospital.</li><li>Follow up with hospital teams to ensure timely response and accurate information delivery.</li></ul>4. Patient Counselling &amp; Support<ul><li>Communicate the treatment plan, doctor feedback, and quote to the patient in a clear and empathetic manner.</li><li>Address patient queries regarding procedures, hospital facilities, travel, and accommodation.</li><li>Assist patients in understanding visa requirements, travel plans, and pre-arrival processes (if needed).</li></ul>5. System &amp; Reporting<ul><li>Update and manage patient lead information, follow-up status, and interaction history in the internal IT system/CRM.</li><li>Track lead progress from inquiry to conversion and report daily/weekly activity updates to the manager.</li><li>Support the marketing and operations teams with insights on lead trends, patient concerns, and process improvements.</li></ul>Key Skills &amp; Competencies<ul><li>Excellent communication and interpersonal skills (spoken and written English required; knowledge of Arabic, Middle Eastern, or African regional languages is an advantage).</li><li>Empathy, patience, and professionalism in handling sensitive medical conversations.</li><li>Strong coordination and follow-up skills with a focus on timely response.</li><li>Basic understanding of medical terminology and hospital processes.</li><li>Good computer literacy (MS Office, CRM/lead management tools).</li></ul>Qualifications &amp; Experience<ul><li>Education: Graduate in Healthcare, Life Sciences, Hospitality, or related field. A postgraduate degree or diploma in Healthcare Management / Hospital Administration is preferred.</li><li>Experience: 1&ndash;3 years of experience in international patient facilitation, medical tourism, or healthcare coordination roles.</li><li>Industry Exposure: Hospitals, medical travel firms, or healthcare BPOs preferred.</li></ul>Working Conditions<ul><li>Work Schedule: Full-time, 6 days a week (may require flexible hours based on international time zones).</li><li>Location: Corporate office, New Delhi, with occasional hospital visits. (part work from home)</li><li>Compensation: Competitive salary with performance-based incentives.</li></ul>Career PathSuccessful counsellors can advance to Senior Counsellor, Regional Patient Manager, or Hospital Relationship Manager roles, depending on performance and experience.Job Types: Full-time, PermanentPay: &#8377;240,000.00 - &#8377;1,200,000.00 per yearAbility to commute/relocate:<ul><li>Janakpuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Healthcare management: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

International Patient Counsellor

Arkon Solution LLP

We are looking for a dedicated and detail-oriented Patient Counsellor &ndash; Import Medicines to coordinate and support the import process of special medicines. The role involves close communication with doctors, hospitals, and patients to explain import procedures, pricing details, and documentation requirements, while ensuring compliance with all regulatory guidelines.<ul><li>Location: Head Office &ndash; Mulund, Mumbai</li><li>Department: Import &amp; Patient Support</li><li>Experience Required: 2&ndash;3 Years</li><li>Education: Graduate or Postgraduate in Pharmacy, Life Sciences, or a related field</li><li>Salary: As per industry standards</li></ul>Key Responsibilities:<ul><li>Communicate effectively with doctors, hospital representatives, patients, and their attendants regarding imported medicines and the overall process.</li><li>Explain the pricing structure, import procedures, and regulatory documentation clearly and professionally.</li><li>Guide patients and doctors through the required paperwork and ensure all documents are accurate and complete.</li><li>Inter-departmental coordinate for smooth and timely processing of import requests.</li><li>Ensure adherence to government and regulatory requirements related to the import of medicines.</li><li>Maintain detailed case records, track progress, and provide regular status updates to concerned stakeholders.</li><li>Support patients with counselling and assistance throughout the import process to ensure clarity and comfort.</li></ul>Skills and Competencies:<ul><li>Strong communication and coordination skills.</li><li>Good understanding of the pharmaceutical import process and documentation.</li><li>Empathetic and patient-focused approach with excellent interpersonal skills.</li><li>Proficiency in MS Office and digital record management.</li><li>Fluency in English and local languages preferred.</li></ul>Job Types: Full-time, PermanentPay: Up to &#8377;30,000.00 per monthApplication Question(s): * Are you located in Mumbai, Maharashtra?Experience:<ul><li>Patient Counsellor &ndash; Import Medicines: 3 years (Preferred)</li></ul>Work Location: In person

Patient Counsellor – Import Medicines

Dr. Agarwal's Eye Hospital

Urgent Opening for Counsellor with DR.AGARWALS EYE HOSPITALS LTD for Kumbakonam, Thanjavur Location, Tamil Nadu Please share updated resume with krishnamoorthy.c@dragarwal.com or Whatsapp - 88834 64751<ul><li>Welcome and guide patients after a doctor consultation, ensuring they clearly understand the diagnosis and treatment options.</li><li>Explain the details of surgeries, lens types, and available packages with empathy and accuracy.</li><li>Coordinate between patients, doctors, and support departments to ensure smooth pre- and post-operative processes.</li><li>Counsel patients for elective procedures (like cataract, LASIK, retina, glaucoma, etc.) and encourage timely decision-making.</li><li>Follow up with patients who have postponed or deferred surgery to achieve conversion targets.</li><li>Maintain and update counselling registers, surgery conversion sheets, and daily MIS reports.</li><li>Ensure proper financial counselling, explaining cost components and payment options.</li><li>Support marketing and patient relationship activities for increasing patient walk-ins and conversions.</li><li>Assist in organizing patient awareness camps and outreach programs when required.</li><li>Uphold the hospital&rsquo;s brand standards by maintaining confidentiality, empathy, and professionalism in every interaction.</li></ul><ul><li>Qualification: Any Graduate (Preferably B.Sc / M.Sc in Life Sciences, Psychology, or related field)</li><li>Experience: Minimum 1 year of experience in patient counselling, preferably in a hospital or healthcare setup.</li><li>Preferred: Experience in eye hospital/ophthalmology counselling will be an added advantage.</li></ul>Thanks &amp; Regards,Krishnamoorthy CAssistant Manager - HRDr. Agarwals Eye HospitalMobile: 88834 64751Email : krishnamoorthy.c@dragarwal.comwww.dragarwal.comJob Types: Full-time, PermanentPay: &#8377;17,000.00 - &#8377;22,000.00 per monthWork Location: In person

Counsellor / Patient Counsellor Eye Hospital

We are hiring a Counsellor/Patient Counselling Position in Dr Agarwal Eye Hospital in Thanjavur.<ul><li>Welcome and guide patients after a doctor consultation, ensuring they clearly understand the diagnosis and treatment options.</li><li>Explain the details of surgeries, lens types, and available packages with empathy and accuracy.</li><li>Coordinate between patients, doctors, and support departments to ensure smooth pre- and post-operative processes.</li><li>Counsel patients for elective procedures (like cataract, LASIK, retina, glaucoma, etc.) and encourage timely decision-making.</li><li>Follow up with patients who have postponed or deferred surgery to achieve conversion targets.</li><li>Maintain and update counselling registers, surgery conversion sheets, and daily MIS reports.</li><li>Ensure proper financial counselling, explaining cost components and payment options.</li><li>Support marketing and patient relationship activities for increasing patient walk-ins and conversions.</li><li>Assist in organizing patient awareness camps and outreach programs when required.</li><li>Uphold the hospital&rsquo;s brand standards by maintaining confidentiality, empathy, and professionalism in every interaction.</li></ul>Kindly reach out contact number - 88834 64751 &amp; krishnamoorthy.c@dragarwal.comThanks &amp; Regards, Krishnamoorthy C HR &amp; Dr Agarwal Eye HospitalJob Types: Full-time, PermanentPay: &#8377;17,000.00 - &#8377;23,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Patient Counselling / Counsellor in Eye Hospital

Clutch Health Pvt Ltd

<ul><li>Counsels patients on the reports given by the doctor.</li><li>Co-ordination with Consultant / Centre Head on daily basis based on surgery advice and conversion.</li><li>Maintain checklist as per the instruction given by the management. (Like Cataract, FFA, etc.,)</li><li>Explain the tariff of the concern procedures / investigations to patients in detail.</li><li>Maintain Counselor report on daily basis (Advise, Conversion and Patient wise details).</li><li>Co-ordinating with TPA / Insurance Dept (Sending Pre-authorization, Getting Approval, Billing).</li><li>Cross verifying all the relevant documents related to Credit billing before surgery.</li><li>Maintaining Counselor Summary for all counseled patients.</li><li>Doing Tele Calling and maintaining report for the same. Preparing Surgery list and handing over the same to concern doctor and centre head, one day before the surgery.</li><li>Follow up with patients at all stages. Explain the tariff of the concern procedures / investigations to patients in detail.</li></ul>Job Type: Full-timePay: &#8377;19,644.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Leave encashment</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Patient Counsellor with Hospital Experience - Alwarpet Chennai

Heaps Health Solutions India

About HEAPSHEAPS is one of the fastest growing health tech start-ups in India today. With more than 5 million patient interactions till date, HEAPS is revolutionising how insurers, doctors and patients experience health care. We have an AI driven end-to-end care management platform which coordinates, tracks and monitors the health of the patient empowering them with the right information to take right decisions at the right time about their health. HEAPS is backed by marquee investors - titans in the healthcare industry who have invested more than $7.4 million in Series A funding. HEAPS is on a path for global scaling and we are already present in 4 countriesBrief JD:<ul><li>Hospital-based role in Counselling in Dept of Surgery</li><li>Engage with patients who are advised for surgeries / admission / other critical procedures</li><li>Coordiante with the patients/caretakers for fixing up appointment (for above services)</li><li>Reporting to Manager Operations</li></ul>Educational Qualification: M. Sc., in Counselling Psychology / Psychology (or) MSW (or) Pharm. D (or) Masters in Public Health AdminExperience: 1 to 3 yearsCandidates who has previously worked as a Surgical Counsellor in a hospital setting will also be preferredJob Types: Full-time, Permanent, FresherPay: &#8377;30,000.00 - &#8377;32,000.00 per monthAbility to commute/relocate:<ul><li>Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Surgical Counsellor: 1 year (Required)</li></ul>Language:<ul><li>Tamil (Required)</li><li>English (Required)</li></ul>Work Location: In person

Operations Consellor (or) Surgical Counsellor

Sarayu Clinics

The Patient Counsellor is responsible for guiding patients through their treatment journey &mdash; from consultation to conversion. The role involves educating patients about procedures, building trust, and ensuring a smooth and satisfying experience at the clinic.Key Responsibilities:<ul><li>Handle patient inquiries and explain available treatments, packages, and offers.</li><li>Counsel patients on treatment benefits, expected outcomes, and post-care guidelines.</li><li>Assist in converting consultations into confirmed bookings.</li><li>Coordinate between patients and doctors for smooth communication.</li><li>Maintain detailed records of patient visits, follow-ups, and treatment progress.</li><li>Follow up with leads and ensure timely conversions through calls or messages.</li><li>Provide excellent customer service and ensure patient satisfaction.</li><li>Support front office and administrative functions as needed.</li></ul>Required Qualifications &amp; Skills:<ul><li>Graduate in any field (background in healthcare, cosmetology, or hospitality preferred).</li><li>Minimum 2+ years of experience in patient counselling, clinic coordination, or healthcare sales.</li><li>Strong communication, presentation, and interpersonal skills.</li><li>Ability to understand and explain medical/cosmetic procedures clearly.</li><li>Goal-oriented with good follow-up and closing skills.</li><li>Proficient in MS Office and CRM or lead management tools.</li></ul>Job Type: Full-timePay: From &#8377;25,000.00 per monthBenefits:<ul><li>Leave encashment</li><li>Paid sick time</li></ul>Work Location: In person

Patient Counselor

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