patient counselor

Martech Simplified

Job Title: Counselor &ndash; Patient Counselling Location: Panvel Department: Patient Services / OPD / Marketing / Support Reporting To: Hospital Administrator / Medical Director / PRO Job Summary:The Counselor will be responsible for providing professional guidance and emotional support to patients and their families, helping them understand diagnoses, treatment plans, and hospital services. The role also involves patient education, follow-ups, and ensuring overall patient satisfaction and comfort during their hospital journey.Key Responsibilities:<ul><li>Greet and interact with patients and their families in a warm, empathetic, and professional manner.</li><li>Provide counselling to patients regarding their diagnosis, available treatments, and hospital procedures in coordination with doctors.</li><li>Educate patients about pre- and post-treatment care, medication adherence, and lifestyle changes where applicable.</li><li>Help patients overcome fears, anxiety, or hesitation related to medical treatments or procedures.</li><li>Maintain confidentiality of patient information and records at all times.</li><li>Coordinate with doctors, nurses, and administrative staff to ensure smooth patient communication and experience.</li><li>Follow up with patients post-consultation or post-surgery to check progress and satisfaction.</li><li>Provide counselling support to family members, especially during critical or stressful cases.</li><li>Assist in handling patient grievances tactfully and escalate issues when necessary.</li><li>Maintain counselling records, reports, and daily logs.</li><li>Support hospital awareness, health camps, or community outreach programs when required.</li></ul>Skills &amp; Competencies:<ul><li>Excellent communication and interpersonal skills.</li><li>Empathy, patience, and strong listening ability.</li><li>Good understanding of hospital services, treatments, and patient care.</li><li>Ability to manage emotionally charged or sensitive situations calmly.</li><li>Proficiency in local language(s), English, and Hindi preferred.</li><li>Basic computer and record-keeping skills.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s or Master&rsquo;s Degree in Psychology, Counselling, Social Work, or Healthcare Management.</li><li>Prior experience (0&ndash;3 years) in hospital counselling, patient relations, or healthcare communication preferred.</li><li>Freshers with strong interpersonal and communication skills may also apply.</li></ul>Work Schedule:<ul><li>Full-time; general duty as per hospital requirement.</li></ul>Compensation:<ul><li>As per industry standards and experience.</li></ul>Job Type: Full-timePay: &#8377;10,000.00 - &#8377;15,000.00 per monthWork Location: In person

Patient Counselor

Mettle Innovations

About the RoleWe are seeking a compassionate Patient Counselor to guide and support individuals managing diabetes. You will educate patients, provide emotional encouragement, and coordinate with doctors and dietitians to ensure holistic care.Key Responsibilities<ul><li>Educate patients on diabetes management, nutrition, and lifestyle changes</li><li>Offer empathetic counseling and motivation to improve adherence</li><li>Coordinate appointments, follow-ups, and care plans</li><li>Maintain accurate counseling records and reports</li><li>Support awareness programs and patient workshops</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Psychology, Nutrition, Nursing, or related field</li><li>Experience in patient counseling/healthcare preferred</li><li>Strong communication, empathy, and motivational skills</li><li>Basic knowledge of diabetes care is an advantage</li></ul>Job Types: Full-time, PermanentPay: &#8377;11,587.70 - &#8377;20,000.00 per monthWork Location: In person

lordsveda

Lordsveda is a trusted name in Ayurvedic wellness and healthcare, dedicated to helping people achieve better health through natural remedies and holistic care. We focus on patient education, counselling, and customized treatment support based on Ayurvedic principles and modern understanding.Job Description:We are looking for a confident and empathetic Patient Counsellor with a D.Pharma, B.Pharma, or Science background to guide patients through their wellness journey. The ideal candidate should be good at communication, patient handling, and counselling about Ayurvedic and health-based solutions.Key Responsibilities:<ul><li>Interact with patients to understand their concerns and guide them with suitable treatment options.</li><li>Counsel patients about health products, therapies, and preventive care.</li><li>Maintain patient records and follow-up schedules.</li><li>Coordinate between patients, doctors, and the support team.</li><li>Explain Ayurvedic products and their benefits clearly and professionally.</li><li>Ensure a positive and supportive patient experience.</li></ul>Qualifications &amp; Requirements:<ul><li>Education: D.Pharma / B.Pharma / B.Sc. (Life Sciences or related).</li><li>Strong communication and interpersonal skills.</li><li>Basic computer knowledge (Excel, data entry, etc.).</li><li>Interest or background in Ayurveda / wellness preferred.</li><li>Freshers with good communication skills can also apply.</li></ul>Benefits:<ul><li>Competitive salary and performance incentives.</li><li>Training on Ayurvedic products and counselling techniques.</li><li>Friendly and growth-oriented work environment.</li></ul>Job Types: Full-time, Permanent, FresherPay: &#8377;10,000.00 - &#8377;15,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Paid time off</li></ul>Work Location: In person

Maxivision Eye Hospital

Key Responsibilities:<ul><li>Greet and assist patients courteously, ensuring a positive experience throughout their visit.</li><li>Explain diagnosis, treatment plans, surgical procedures, and associated costs as advised by the doctor.</li><li>Counsel patients on pre- and post-operative care for eye surgeries (e.g., cataract, LASIK, retina, etc.).</li><li>Coordinate with doctors, optometrists, and support staff for seamless patient flow.</li><li>Guide patients regarding insurance, payment plans, and financing options where applicable.</li><li>Follow up with patients for surgery confirmations and post-surgery reviews.</li><li>Maintain patient counselling records and ensure confidentiality of all patient information.</li><li>Support hospital marketing and patient education initiatives.</li><li>Handle queries, concerns, and feedback from patients with empathy and professionalism.</li></ul>Interested Candidates Share Your CV hr.tncorp2@maxivision.inJob Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;20,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Patient Counselor / Hospital

Sarayu Clinics

The Patient Counsellor is responsible for guiding patients through their treatment journey &mdash; from consultation to conversion. The role involves educating patients about procedures, building trust, and ensuring a smooth and satisfying experience at the clinic.Key Responsibilities:<ul><li>Handle patient inquiries and explain available treatments, packages, and offers.</li><li>Counsel patients on treatment benefits, expected outcomes, and post-care guidelines.</li><li>Assist in converting consultations into confirmed bookings.</li><li>Coordinate between patients and doctors for smooth communication.</li><li>Maintain detailed records of patient visits, follow-ups, and treatment progress.</li><li>Follow up with leads and ensure timely conversions through calls or messages.</li><li>Provide excellent customer service and ensure patient satisfaction.</li><li>Support front office and administrative functions as needed.</li></ul>Required Qualifications &amp; Skills:<ul><li>Graduate in any field (background in healthcare, cosmetology, or hospitality preferred).</li><li>Minimum 2+ years of experience in patient counselling, clinic coordination, or healthcare sales.</li><li>Strong communication, presentation, and interpersonal skills.</li><li>Ability to understand and explain medical/cosmetic procedures clearly.</li><li>Goal-oriented with good follow-up and closing skills.</li><li>Proficient in MS Office and CRM or lead management tools.</li></ul>Job Type: Full-timePay: From &#8377;25,000.00 per monthBenefits:<ul><li>Leave encashment</li><li>Paid sick time</li></ul>Work Location: In person

TriStar Health

<div><h5 class="jobSectionHeader">Schedule: Sunday - Wednesday 5:30am-4pm</h5>
Do you have the career opportunities as a Patient Financial Counselor you want with your current employer? We have an exciting opportunity for you to join TriStar Summit Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.<h5 class="jobSectionHeader">
Benefits</h5>
TriStar Summit Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing 
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) 
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock 
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance. 
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more 
</li><li>
Consumer discounts through Abenity and Consumer Discounts 
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships 
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships) 
</li><li>
Colleague recognition program 
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) 
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
Our teams are a committed, caring group of colleagues. Do you want to work as a Patient Financial Counselor where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5> 
As a Financial Counselor, you will be responsible for reviewing the Financial Clearance Worklist daily and visiting in-house patients; collecting estimated patient liability amounts; explaining all financial information, responsibilities and working closely with outside agencies to ensure patient&rsquo;s financial coverage. 
What you will do in this role: 
<ul><li>
Follow AIDET guidelines in all interactions with the patient</li><li>
Demonstrates excellent customer service</li><li>
In conjunction with the Medicaid Eligibility Staff visit all uninsured patients in-house</li><li>
Provide estimates to patients and/or physicians as requested</li><li>
Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate</li><li>
Follows all guidelines set forth in the Cash Handling policy.</li><li>
Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits and precertification requirements</li><li>
Assist patients with payment arrangements and in co-ordination with the Medicaid Eligibility Staff assists patient with financial applications</li><li>
Contact patient employer, if necessary, for verification of employment, premium status, babies being added to policies.</li><li>
Escalates any concerns as needed to Patient Access Manager/Supervisor</li><li>
Enter pertinent insurance information into the HIS system (i.e. Meditech)</li><li>
Enters appropriate notes for all patient encounters</li><li>
Maintain professional image and implement excellent customer service to customers</li><li>
Complete financial analysis and collect estimated patient liabilities</li><li>
Follow up with patients for necessary signatures if they were incomplete at time of hospitalization</li></ul> 
What qualifications you will need: 
<ul><li>
High school diploma or GED preferred</li><li>
1 year of related experience required.</li><li>
Proficiency in Microsoft Office applications.</li></ul> 
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. 
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Financial Counselor opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Patient Financial Counselor

Sakhiya Skin Clinic Pvt. Ltd

1. Job PURPOSE:- To counsel the patient according to their needs &amp; wishes2. ROLE AND RESPNSIBILITIES:- Counsels the patients address their concerns &amp; problems, give them best possible solutions, make them understand about the changes, improvement of the treatment.- Regular Follow-up of All Leads in Recommended time.- Weekly and Quarterly Meeting Attendance Compulsory.- To Achieve and Maintain Goal of Patient Retention Ratio.- To Achieve and Maintain Goal of Lead Conversion.- To Achieve Goal of Patient Conversion.- To Handle and Resolve Patient Grievances in recommended period of time.- To Follow &amp; improve Standard Operating Protocols set by the organization.- Get regular training &amp; knowledge about all services.- To achieve Business Goal.- To ensure best patient experience.- To attend training programs, workshops &amp; other activities organized by the company- Suggestions related to services to Patient- Cross selling &amp; Upselling of treatment packages to the patients.- Regular calling to the patients- Provide best Hospitality to each and every patient.- Be responsible for the welfare of each individual in the unit and do all possible to solve problems.- To provide guidelines to patient to improve Skin health- Improvement of Counselling Skill as Per Analysis of Audit Report.- Updation of report on daily basis &amp; analysis of the report- To do ethical Counseling to the each and every patient- Additional Responsibility Given By Management and Superior.- For Category S (Small ) clinics Counselor is Responsible for the all tasks of Front Desk.- Cash Handling, Cash Deposit, General Administration Work.- General Accounting Work.- Taking Patient Photographs according to Protocol and updating in Software- Updating Daily, Weekly and monthly report Regularly.- Maintain Stock Report- Do Admin Work- Do Maintenance Work3. COMMUNICATIONS AND RELATIONSHIPS:Internal: Head of the Department, HR DepartmentExternal: Patients4. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED FOR JOBEducationcertificate in medical assistingExperienceMinimum of 1-2 years&rsquo; experience as a counselor or FresherSkillsStrong verbal communication in English &amp; Hindi, local language and capable tocommunicate all level of peoplebe able to relate well to peoplebe patient, polite and assertivemanage time effectively by prioritizing the workloadbe able to evaluate his or her own learning needs and seek learningJob Type: Full-timePay: &#8377;15,000.00 - &#8377;20,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Sales Counselor

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