patient customer advisor

Transparent Risk Strategies, LLC

Prescription Advisor We are growing! The Prescription Advisor will play an integral role in communicating with our members, Third Party Administrators, physicians, pharmacies, and assistance programs to successfully coordinate the procurement of high-cost specialty medications through compassionate, empathetic and exceptional customer service.ESSENTIAL RESPONSIBILITIES:* Initiates outreach to members to gather necessary information regarding their high-cost specialty medication* Coordinates and prepares members files and patient assistance applications with our Third-Party Administrators, advocacy team, assistance programs and the member&rsquo;s provider.* Provides an analysis of all cost-effective options for each specialty medication* Ongoing communication with specialty pharmacies, local pharmacies, and mail order pharmacies to ensure members prescriptions have been received and processed* Monitors shipment of medications so the member has no disruption with their treatment* Understands the need to advocate for the member as well as the group insurance plan* Requests renewal information for members re-enrollment in the program* Completes calls and email inquiries and responds by providing an outstanding customer experience at all levels* Ensures accuracy, proper handling, and appropriate distribution of member and company documents* Participates and assists with processing members claims through internal claims system.*Assists with other tasks and projects as needed.EDUCATION &amp; EXPERIENCE:*Certified Pharmacy Technician* High school diploma or equivalent is required; college degree is preferred* Account management and/or customer service experience is preferred* Experience in prescription assistance programs is preferred* Experience in a retail or specialty pharmacy, healthcare industry or hospital environment, is requiredSKILLS &amp; ABILITIES:* Proficient in Microsoft Office 2010 (Outlook, Word, and Excel)* Excellent communication skills, including listening, speaking, and writing* Effective communication with members, physician offices, pharmacies and Third- Party Administrators* Computer literacy for correspondence, data entry, e-mail, Internet, spreadsheets and accessing data from company systems* Establishes priorities, works well independently and with a team, and proceeds with objective in a fast-paced environment* Detail oriented with the ability to multi-task effectively* Demonstrate our ValuesThese job tasks are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made as appropriate to enable individuals with qualified disabilities to perform these essential functions.Please include salary requirementsRemote work option is available for candidates who reside outside of the Dayton, OH areaJob Type: Full-timeBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: Remote

Prescription Advisor

Concentrix

<div>
 
 Job Title
 
 
 
 Customer Service Advisor &ndash; Arabic Speakers - Cairo
 
 
 
 Job Description
 
 
 
 Join Concentrix Today!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
 <ul>
 <li>
 Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.
 </li>
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 Assist customers with inquiries, order processing, troubleshooting, and guidance.
 </li>
 <li>
 Build deep product and service knowledge to deliver confident and accurate support.
 </li>
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 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
 </li>
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 Create positive customer experiences through personalized assistance and clear communication.
 </li>
 <li>
 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
 </li>
 </ul>
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
 </li>
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 Clarify customer requirements using effective probing and decision-support tools.
 </li>
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 Listen attentively, demonstrate empathy, and build strong customer rapport.
 </li>
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 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
 </li>
 <li>
 Maintain working knowledge of client products and services.
 </li>
 <li>
 Prepare complete and accurate documentation, including account notations.
 </li>
 <li>
 Participate in initiatives aimed at improving customer satisfaction and business performance.
 </li>
 <li>
 Identify opportunities to offer additional products or services when appropriate.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 <ul>
 <li>
 Proficiency in Arabic and English, both written and verbal.
 </li>
 <li>
 High school diploma required; relevant experience is an advantage.
 </li>
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 Excellent communication, interpersonal, and customer engagement skills.
 </li>
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 Comfortable working in a fast-paced, performance-driven environment.
 </li>
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 Strong multitasking, prioritization, and adaptability skills.
 </li>
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 Basic computer skills and system navigation capability.
 </li>
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 Ability to work independently and collaboratively within a team.
 </li>
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 Detail-oriented, dependable, and professional.
 </li>
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 Patient, composed, and solution-oriented in all customer interactions.
 </li>
 <li>
 Flexible to work rotating shifts as required.
 </li>
 <li>
 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
 </li>
 </ul>
 
 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
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 Transportation Provided
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 Medical &amp; Social Insurance
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 Fast track for promotions within 6 months
 </li>
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 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
 </li>
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 Supportive, inclusive, and growth-focused work environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>

Customer Service Advisor – Arabic Speakers - Cairo

Printemps Doha

<div>
 
 A Junior Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a Printemps ambassador. Passion for sales and with strong commercial mindset is essential.
 
 
 
 
 
 More than a Sales associate but as a true personal &lsquo;advisor&rsquo;- someone who has a strategic sales mindset, willingness to learn and a passion for forming meaningful relationships with a global clientele. The Junior Client Advisor and is responsible for managing activities intended to achieve sales objectives, namely: promoting product attributes to the client, developing and enhancing their skills to increase sales results, and participating in the promotion of a positive work/store environment.
 
 
 
 
 
 Junior Client Advisor drive a company's product and/or service sales by actively seeking out prospects and pursuing sales opportunities.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Act as a role model demonstrating sales leadership to the team, fostering cross-selling and client repurchase.
 </li>
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 Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support, ensuring Printemps standards are achieved.
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 Cultivate a culture of excellent customer service. Resolve customer complaints effectively and promptly or escalate to Management.
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 Maximize sales &amp; customer satisfaction.
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 To review customer complaints / suggestions and propose improvements in customer service standards
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 Support Store supply chain team, ensure store Inventory by controlling receiving, display, sales, turnover, back to vendors, &hellip;
 </li>
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 Ensure that all merchandising activities in the store reflect the needs of the trading period in line with the Printemps Marketing Calendar.
 </li>
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 Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 At least 3 years of experience in the luxury retail industry or similar industry.
 </li>
 <li>
 Arabic nationality required.
 </li>
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 Excellent people skills, ability to motivate and teach leaders to succeed.
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 Experience drafting manuals and setting operational standards.
 </li>
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 Ability to work with leaders to maintain consistency across all stores.
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 Analytical, reporting skills and business, commercial awareness.
 </li>
 <li>
 Inter-personal communication skills.
 </li>
 <li>
 Stock and Inventory management.
 </li>
 </ul>
 
 
</div>

Jr Client Advisor

Oral Surgery Partners

<div><div>Title: Billing Specialist</div>
<div>Practice: Mid Kansas Oral &amp; Maxillofacial Surgery 
Location: Wichita, KS</div>
<div>Hours: Monday - Friday 8:00am - 5:00pm</div>

Position Purpose:

The Oral Surgery Billing Specialist is responsible for managing the billing and reimbursement process for oral surgery procedures. This may include verifying insurance coverage, coding claims accurately, submitting claims, following up on unpaid claims, and ensuring timely payments. The ideal candidate will have a strong understanding of oral surgery billing practices, dental and medical insurance processes, and exceptional attention to detail.

Responsibilities:
<ul><li>Insurance Verification and Coordination:
<ul><li>Verify patient insurance eligibility and benefits before procedures.</li>
<li>Obtain prior authorizations for oral surgery procedures when needed.</li>
<li>Coordinate benefits between medical and dental insurance plans.</li>
</ul></li><li>Claims Submission and Management:
<ul><li>Accurately verify codes and submit claims using ICD-10, CPT, and CDT codes.</li>
<li>Ensure compliance with payer guidelines and regulatory requirements.</li>
<li>Resolve discrepancies or denials in a timely manner.</li>
</ul></li><li>Accounts Receivable Management:
<ul><li>Monitor aging reports and follow up on outstanding claims.</li>
<li>Communicate with insurance companies to resolve claim issues or delays.</li>
<li>Post insurance payments and adjustments accurately.</li>
</ul></li><li>Patient Billing and Communication:
<ul><li>Prepare and send patient statements for balances owed.</li>
<li>Help to handle patient billing inquiries and explain charges or insurance denials.</li>
</ul></li><li>Documentation and Reporting:
<ul><li>Maintain accurate records of billing activities and insurance correspondence.</li>
<li>Generate regular reports on accounts receivable, claims status, and payment trends and report those to practice leader and RCM advisor.</li>
</ul>
</li> </ul>Qualifications:
Education/Certification:
<ul>
<li>High School Diploma or equivalency, required.</li>
<li>Associate's degree or certification in medical/billing or coding, preferred.</li>
</ul>
Experience:
<ul>
<li>Minimum of 1 year of experience in dental or medical billing (Dental or oral surgery experience preferred).</li>
<li>Knowledge of ICD-10, CPT, and CDT coding.</li>
<li>Familiarity with dental/medical billing software (e.g., WinOMS, DSN, Sensei, etc).</li>
<li>Knowledge of medical and dental insurance processes, including coordination of benefits.</li>
</ul>
Performance Requirements:
<ul>
<li>Strong organizational skills</li>
<li>Excellent communication and customer/patient-service capabilities.</li>
<li>Ability to handle multiple tasks</li>
<li>Ability to work in fast-paced environment</li>
<li>Analytical and detail-oriented</li>
<li>Able to work independently with exceptional initiative and sound judgment</li>
<li>Ability to handle sensitive information confidentially.</li>
<li>Positive attitude, change advocate, able to lead by example</li></ul> 


DISCLAIMER

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. OPS's management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.</div>

Billing Specialist

Kaiman Auto

Automotive Service Advisor &ndash; Kaiman Auto (Dubai)Kaiman Auto is looking for an experienced Service Advisor to join our team. The ideal candidate will be the main link between customers and technicians, ensuring smooth communication, efficient workflow, and high-quality service delivery. This role demands a strong focus on handling new enquiries, converting them into confirmed jobs, and maintaining long-term customer trust.Key Responsibilities<ul><li>Act as the first point of contact for customers, managing enquiries and ensuring high conversion into bookings.</li><li>Provide accurate service estimates, clear repair explanations, and timely updates.</li><li>Oversee job cards, technician assignments, and workflow management.</li><li>Conduct quality checks before vehicle delivery to ensure top service standards.</li><li>Identify and recommend necessary maintenance or repair work to ensure safety, reliability, and optimal vehicle performance.</li><li>Track and report key performance metrics, including conversion, productivity, and turnaround time.</li></ul>Requirements<ul><li>Minimum 4 years of experience as a Service Advisor in a reputable workshop or dealership specializing in European high-end vehicles (e.g., Mercedes, BMW, Audi, Porsche, Land Rover).</li><li>Solid technical understanding of automotive systems and repair processes.</li><li>Proven track record in converting enquiries into confirmed jobs and achieving KPIs.</li><li>Strong interpersonal and customer service skills with a professional demeanor.</li><li>Valid UAE driving license.</li><li>Fluent in English (Arabic is a plus).</li></ul>Compensation &amp; BenefitsSalary: Up to AED 8,000 (depending on experience) Incentive &amp; Commission Program based on performance and achievement of KPIs Opportunities for career growth in a professional workshop environmentLocation: Dubai, UAE Industry: Automotive &ndash; European High-End Car RepairsJob Type: Full-timePay: AED5,000.00 - AED8,000.00 per monthApplication Question(s):<ul><li>What is your expected salary?</li></ul>Experience:<ul><li>Service advisor: 4 years (Required)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>English (Preferred)</li></ul>License/Certification:<ul><li>UAE Driver's license (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Automotive Service Advisor

TCP Software

<div>
 
 TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
 
 
 
 
 About TCP (TimeClock Plus):
 
 
 
 For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
 
 
 
 As a SMB Sales Executive, you will:
 
 
 
 <ul>
 <li>
 Identify as a subject matter expert and advisor to prospective customers, through knowledge of current trends and topics of interest within assigned market segment(s)
 </li>
 <li>
 Drive recurring subscription revenue via new customers
 </li>
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 Achieve and exceed assigned sales revenue quota
 </li>
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 Efficiently and effectively conduct needs assessments at various levels and within multiple customer groups (technical, a line of business, executive, etc.)
 </li>
 <li>
 Communicate effectively the features and benefits of our niche software products
 </li>
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 Maintain an organized database of accounts, opportunities and associated activities
 </li>
 <li>
 Perform customized presentations and product demonstrations
 </li>
 <li>
 Accurately manage, track, and precisely forecast revenue opportunities
 </li>
 <li>
 Communicate a compelling and concise value proposition for potential customers
 </li>
 <li>
 Develop and maintain on-going promotion of company and its capabilities to assigned market segments, resulting in expected level of awareness and interaction
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree preferred
 </li>
 <li>
 Proven success in sales, marketing, business development or customer service in a call center environment
 </li>
 <li>
 1-3 years of software sales experience preferred
 </li>
 <li>
 "Hunter" mentality, balancing prospect research tactics with high volume communications to find, cultivate and close new business
 </li>
 <li>
 Strategic mindset with ability to develop plans with key milestones and fluid alterations to achieve success
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 <li>
 Ability to create and assess sales opportunities in prospective customer organizations via a consultative approach leading to trusted advisor status
 </li>
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 Ability to understand and effectively communicate all product and service offerings to customers and prospects, utilizing a servant-based methodology and attitude
 </li>
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 Focused attention to detail through probing questions and active listening skills
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 Highly motivated, results-oriented, and high-integrity professional with quantifiable success in previous endeavors
 </li>
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 Exceptional telephone and interpersonal communication skills, reflected by captivating storytelling and personal engagement
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 <li>
 Thrives in a team environment and is a self-starter who takes initiative. Yearns to be both a mentor and student contributing to the collective success of their team
 </li>
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 Must be able to work well under pressure, manage competing priorities, and meet deadlines
 </li>
 <li>
 Demonstrated track record of success in achieving and exceeding assigned goals
 </li>
 <li>
 Strong sense of accountability relative to goal attainment and supporting best practices/actions
 </li>
 <li>
 Outgoing, high-energy personality who enjoys new "adventures" and helping others to solve problems
 </li>
 <li>
 Proficiency using CRM automation tools such as Salesforce a plus
 </li>
 <li>
 Comfortable with demonstrating software products, stressing impact of features with relative value propositions
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 PTO and Sick leaves
 </li>
 <li>
 In-Patient Health insurance
 </li>
 <li>
 Provident fund and EOBI
 </li>
 <li>
 The work/life set up you need to be successful
 </li>
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 A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results
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 <li>
 The chance to make a genuine impact on the company's growth
 </li>
 <li>
 Plenty of challenging work and the opportunity to stretch yourself
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 <li>
 The opportunity to work with amazing talent in a fast-growing company that really values their team
 </li>
 </ul>
</div>

SMB Sales Executive

COA Holding Company

<div>
 
 Job Title:
 
 Medical Sales Advisor
 
 
 
 Location:
 
 Sheraton &ndash; Heliopolis
 
 
 
 Job Type:
 
 Full-time
 
 
 
 About COA
 
 
 
 At COA, we&rsquo;re dedicated to transforming healthcare through innovative partnerships and purposeful commercial strategies. We work across sectors to improve access, awareness, and adoption of health solutions that make a real difference in people's lives. As we grow, we&rsquo;re looking for passionate professionals who are eager to drive impact and help shape the future of healthcare delivery.
 
 
 
 Role Overview
 
 
 
 The Medical Sales Advisor is responsible for engaging with customers through structured calls to provide clear, accurate information about available medical services. This role ensures clients understand their options, addresses questions with professionalism, and guides them through the process of scheduling bookings. With a focus on clarity, service quality, and customer trust, the advisor plays a key role in supporting informed decision-making and enhancing the overall customer experience.
 
 
 
 Role Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Science, Agriculture, or any Medical-related field (e.g., Biotechnology, Nursing, Veterinary Medicine, etc.)
 </li>
 <li>
 Fluent in English (spoken &amp; written)
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Sales experience is a plus
 </li>
 <li>
 Ability to explain medical information in a simple and clear way
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Opportunities for professional growth and development
 </li>
 <li>
 Supportive and collaborative work environment
 
 
 </li>
 </ul>
 
 Apply Now
 
 
 
 Send your CV to:
 
 Shams.elbeltagy@coaholding.com
 
</div>

Medical Sales Advisor

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