patient customer service representative

Revco Solutions

***On-Site***Join Our High-Energy Healthcare Call Center Team!At Revco Solutions we provide exceptional customer service to the patients we service. As a leading healthcare call center, we are seeking highly motivated individuals to join our high-energy call center team. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer service, we want you to be part of our team!As a Patient Account Representative, you will play a vital role in assisting the patients we serve by ensuring they receive the support and guidance they need. You will assist the patient with understanding their account and then work with the patient on resolving their balance.For our valued team members, we offer an amazing bonus led by our Performance Bonus Plan, an innovative program designed to reward our top performing team members.Other Benefits Include:<ul><li>Medical, Dental, Vision, Life and Disability Coverage</li><li>401(k) Savings Plan with Company Match</li><li>Paid Time Off (PTO)</li><li>Paid Holidays</li></ul>As a valued team member your responsibilities will include:<ul><li>Answering inbound calls from patients and addressing any inquiries, concerns, or requests with empathy and professionalism.</li><li>Assisting patients with insurance inquiries, claims, and billing matters.</li><li>Providing information about medical procedures, services, and general healthcare inquiries.</li><li>Documenting patient interactions and updating relevant systems according to established guidelines.</li></ul>To excel in this role, you should possess the following qualifications:<ul><li>Excellent communication skills, both verbal and written, with a compassionate and patient-centered approach.</li><li>Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism.</li><li>Ability to multitask, navigate computer systems efficiently, and type accurately.</li></ul>Requirements:<ul><li>High school diploma or equivalent.</li><li>Proficient in basic computer applications and the ability to learn new software quickly.</li><li>Empathy, compassion, and a genuine desire to help others.</li><li>Strong attention to detail.</li></ul>So, if you are ready to make a difference and join our industry leading team please apply today!Job Type: Full-timePay: $16.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Do you have a working mobile phone with service, sufficient storage capacity and the ability to download an application for secure system access?</li></ul>Experience:<ul><li>Customer service: 2 years (Required)</li><li>Phone etiquette: 2 years (Required)</li><li>Computer skills: 2 years (Required)</li><li>Epic: 1 year (Preferred)</li></ul>Work Location: In person

Patient Customer Service Representative

FACE Low-Cost Animal Clinic

FACE Low-Cost Animal Clinic (FACE) is a nonprofit clinic located near downtown Indianapolis. Our goal is to to provide affordable spay/neuter, vaccination, and wellness services for the Indianapolis community to prevent the unnecessary euthanasia of dogs and cats. We are a client- and patient-driven team.The Client Support Representative provides outstanding customer service to clinic clients while supporting the veterinary team in our high-volume, high-quality clinic.Our clinic offers:<ul><li>4-day (Mon-Thu) work week plus regular Saturday vaccine services</li><li>The clinic is closed Saturdays of most major holidays and from December 24 to January 1</li><li>Opportunity to grow with tiered pay scale and regular training sessions</li><li>Pay differential for bilingual employees who successfully pass proficiency test (available after 30 days of employment)</li><li>Paid holidays and paid time off available</li><li>Strong work culture supported with regular team-building activities and community outreach efforts</li><li>A fast-paced but rewarding work environment</li></ul>FACE is dedicated to reducing needless euthanasia by addressing the root causes of shelter intake: pet overpopulation and pet surrender. Our clinic provides spay/neuter, vaccine, and minor wellness care to nearly 30,000 dogs and cats annually.By joining our dedicated team, you will be able to help with overpopulation and make pet ownership a reality to many people who would not otherwise have that opportunity due to financial constraints. Every day, we make a difference in the lives of animals and the people who love them.Essential Functions:<ul><li>Support clients during their visit to the clinic.</li><li>Greet clients and set a positive clinic atmosphere.</li><li>Review requested services with client to ensure that they follow veterinary recommendations and that paperwork is complete.</li><li>Enter data in patient record after services have been completed.</li><li>Collect payment for services.</li><li>Dispense flea, tick, and/or heartworm prescriptions.</li><li>Maintains clean and orderly office and lobby area.</li><li>Support clients requesting clinic services.</li><li>Schedule appointments in-person and over the phone following clinic policies and procedures.</li><li>Promptly respond to client rescheduling and cancellation requests.</li><li>Communicate pick-up hours for flea, tick, and/or heartworm prescriptions.</li><li>Communicate check-in and pick-up times for surgery appointments with clients according to clinic policies and procedures.</li><li>Review online appointment requests for accuracy prior to confirming appointments.</li><li>Provide compassionate care to clients needing clinic services.</li><li>Provide prompt responses to inquiries from surgery clients and schedule rechecks when needed.</li><li>Communicate and administer financial assistance programs.</li><li>Maintain accurate client contact information in practice management software.</li><li>Respond to client needs and use negotiation techniques to resolve client concerns.</li><li>Knowledgeable about key community resources and able to provide referrals when needed.</li><li>Supports veterinary team by serving as client advocate.</li><li>Knowledgeable about veterinary recommendations and able to communicate patient needs with clients.</li><li>Able to recognize a patient in the lobby that should be moved to an exam room to reduce stress, and works with veterinary team to move patient and client to an available exam room.</li><li>Properly leash walk friendly patients.</li><li>Collect patient weight using clinic scales.</li><li>Able to follow disinfection procedures.</li><li>Professionally respond to client requests through various communication tools.</li><li>Transcribe voicemails and complete callbacks to clients requesting clinic services and assistance.</li><li>Respond to inbound text messages from clients.</li><li>Respond to requests from clients for their pet&rsquo;s medical records.</li></ul>Education and/or Experience:<ul><li>At least two years of customer-facing experience in a clinic or office setting.</li><li>Proficient in Microsoft Office and/or CRM software.</li><li>Experience using office equipment (computer, fax, printer, scanners, etc.).</li><li>High school diploma or equivalent.</li><li>Fluency in Spanish preferred.</li></ul>Skills and Abilities:<ul><li>Outstanding customer service skills.</li><li>Excellent verbal and interpersonal communication skills.</li><li>Seeks and responds to feedback from customers to improve service; seeks to understand the perspective of others.</li><li>Energetic team player with a passion for FACE&rsquo;s mission.</li><li>Able to work across departments to ensure high-quality patient care and advancement of FACE&rsquo;s mission.</li><li>Flexible, adaptive style in working with many varied audiences in fast-paced environment.</li><li>Open to change and variety within the workplace.</li><li>Willingness to learn new tasks and information.</li><li>Able to handle multiple tasks and prioritize work.</li><li>Strong word processing and data entry skills.</li></ul>Job Type: Full-timePay: $18.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>What interested you in applying at FACE Low-Cost Animal Clinic?</li><li>What clinical office skills &amp; experience do you have directly related to this position?</li><li>This position is full-time, Monday through Thursday beginning at 6:50AM plus regular Saturdays (8AM-2PM) per month and needs excellent attendance. Are able to meet this expectation?</li></ul>Experience:<ul><li>medical/clinical customer service: 2 years (Required)</li></ul>Work Location: In person

Client Support Representative

Healthcare Chaos Management (HCM)Healthcare Chaos Management (HCM) is a nationally scaled healthcare revenue cycle organization with over 40 years of industry experience, currently evolving into a modern Healthcare company. We partner with hospitals and healthcare systems across the United States to optimize revenue operations, improve patient financial experiences, and drive measurable outcomes through a blend of human expertise and intelligent automation.At HCM, we convert complexity into coherence, combining deep revenue cycle knowledge, advanced technology, and a people-first mindset.Position Summary: The Client Excellence Manager (PFE) is responsible for leading a high-performing, metrics-driven call center team that serves as an extension of hospital and healthcare system partners. This role ensures efficient, compliant, and patient-centered billing support and account resolution while achieving performance targets aligned with call center operations and revenue cycle objectives.The Manager oversees daily operations, workforce management, and team development to drive productivity, quality, and patient experience. This role is critical in aligning call center performance with revenue cycle outcomes, improving patient satisfaction, and optimizing operational efficiency.Key Performance Indicators: The KPIs that will be used to measure the performance of the individuals in this role include, but are not limited to:1. Production / Productivity2. Quality Assurance Scores3. Resolution Rate (%)4. Service Levels (ASA, Abandonment Rate)5. Call Handling Metrics (AHT, Occupancy, Adherence)6. Patient Satisfaction / Client SatisfactionEssential Duties and Responsibilities include the following. Other duties may be assigned.&middot; Lead daily call center operations supporting hospital and healthcare system clients&middot; Ensure compliance with client-specific and company call center standards, including dialing strategies and service level agreements (SLAs)&middot; Develop and manage staff schedules to meet call volume demands, service levels, and coverage requirements&middot; Monitor real-time performance to ensure adherence to call center metrics and operational targets&middot; Ensure team adherence to workflows, policies, and performance standards across call center and revenue cycle functions&middot; Support agents with escalations, complex patient account scenarios, and billing-related inquiries&middot; Identify operational inefficiencies and implement process improvements to enhance performance and patient experience&middot; Monitor, evaluate, and coach team members on quality, productivity, and call handling effectiveness&middot; Conduct call monitoring and provide actionable feedback to improve communication and outcomes&middot; Analyze call center and revenue cycle data; prepare reports to support leadership decision-making&middot; Partner with leadership and cross-functional teams to improve patient financial experience and client satisfaction&middot; Participate in recruiting, interviewing, and hiring qualified candidates&middot; Lead onboarding and training for new employees, including call center workflows and client-specific requirements&middot; Establish clear performance expectations, accountability standards, and performance goals&middot; Provide timely support to staff inquiries, issues, and operational needs&middot; Conduct formal performance evaluations and ongoing coaching sessions&middot; Oversee and approve employee timecards and time-off requests to ensure accurate payroll and appropriate staffing coverageJob Competencies:&middot; Strong understanding of call center operations, workforce management, and KPIs&middot; Proficiency with call center systems, dialers, and reporting tools&middot; Excellent verbal and written communication skills&middot; Strong leadership, coaching, and team development abilities&middot; Effective problem-solving and decision-making skills&middot; Customer-focused with a commitment to patient experience&middot; Analytical, detail-oriented, and results-driven&middot; Ability to perform in a fast-paced, high-volume environmentJob Qualifications, Skills, Abilities, Requirements: To perform this job successfully, an individual must be able to perform each essential duty to our current standards and meet the expected KPI&rsquo;s. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&middot; Associate&rsquo;s or Bachelor&rsquo;s degree preferred&middot; 3+ years of experience in healthcare revenue cycle, medical billing, or related field&middot; 3+ years of leadership experience in a call center or patient financial services environment&middot; Experience supporting hospital or health system clients preferred&middot; Knowledge of healthcare billing, reimbursement, and patient account resolution&middot; Strong understanding of call center performance metrics (AHT, ASA, Service Levels, QA, etc.)&middot; Ability to prioritize work, manage time effectively, and lead in a metrics-driven environment&middot; Excellent customer service skills for internal and external stakeholders&middot; High attention to detail and accuracy&middot; Ability to maintain HIPAA compliance and confidentiality&middot; Self-motivated with the ability to lead and develop teams&middot; Adaptability and flexibility in a dynamic environment&middot; Strong sense of urgency and accountability&middot; Proficiency in Microsoft Office (Word, Excel)&middot; Experience with call center platforms/dialers preferred&middot; Experience with EMR systems (Epic, Meditech, Cerner) and/or Salesforce preferredBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Have you been directly accountable for meeting or exceeding patient collection KPIs (e.g., liquidation rate, resolution rate, contact strategy effectiveness)?</li><li>Have you been responsible for forecasting collections performance and adjusting staffing, schedules, or strategy to hit financial targets?</li><li>Have you managed a healthcare call center handling both inbound and outbound patient collection activity?</li><li>Have you overseen HIPAA compliance, call quality monitoring, and escalation management in a patient collections call center?</li><li>What are you salary compensation requirements?</li><li>Are you able to work full-time in a remote or hybrid environment during standard business hours (Monday&ndash;Friday)?</li><li>How many years of experience do you have in customer service leadership within healthcare?</li><li>Which EMR systems do you have experience working in (Epic, Meditech, Cerner, Salesforce, etc.)?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: Hybrid remote in Indianapolis, IN 46220

Patient Financial Engagement Manager (Call Center Manager, Healthcare Patient Collections)

Team Allied Distribution

Position Description: ABOUT TEAM ALLIED DISTRIBUTION
 Founded in 1976, Team Allied Distribution is the countrys leading independent warehouse distributor of automotive exhaust, with over 390,000 square feet of warehouse capacity throughout 26 facilities strategically located in the Western and Midwestern United States. It is a 100% employee-owned company with over 220 employee-owners. Team Allied prides itself on delivering premium-quality products, competitive pricing, fast-paced logistical services, and first-class customer service!
 
BENEFITS PACKAGE
 Team Allied Distribution offers a comprehensive benefits package that includes medical, dental, and vision insurance. Additionally, we provide life insurance, long-term and short-term disability coverage, and accidental death and dismemberment (AD&D) insurance. Our benefits also include a 401(k) plan and an Employee Stock Ownership Plan (ESOP).
 EMPLOYEE STOCK OWNERSHIP PLAN (ESOP)
 The Employee Stock Ownership Plan, commonly known as an ESOP, is a retirement benefit for all employee-owners. Similar to a 401K, only better! The ESOP grants company stock to all eligible employee-owners and allocates the stock into a trust account as part of their future retirement fund. The ESOP is a fantastic benefit because employee-owners contribute no personal funds to the plan.
 
EMPLOYEE OWNER POSITION PURPOSE
 The Customer Service Representative/Inside Sales position exists to field incoming calls for products, resolve customer service issues, and make effective outgoing sales calls to generate sales and revenue for the company.
 
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
 Process customer order files and process tracking / delivery information back to the customer in their required formats
 Field incoming calls from customers looking for specific products based on year, make, model and type of vehicle
 Field incoming calls relating to general customer service issues and find solutions that promptly and effectively fit the customer's needs
 Make effective outgoing sales calls to current and prospective customers
 Review current customer accounts to discover new sales opportunities
 AR Responsibilities - Prepare a daily Excel spreadsheet for check deposits and Credit Card payments.
 
SKILLS & QUALIFICATIONS
 Previous customer service experience required
 Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
 Good active listening skills
 Organization and time management
 Proficient in Microsoft computer skills
 Knowledge of inventory-based software is desired
 
Work Environment: 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 Office setting 80%
 Warehouse setting 20%
 
Physical Demands and Abilities: 
The physical demands here are representative of those an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 Ability to consistently lift to 25 lbs and up to 70 lbs occasionally
 The ability to bend, stretch, twist, or reach with your body, arms, and/or legs
 The ability to see details at close range (within a few feet of the observer) or at a distance
 The ability to exert maximum muscle force to lift, push, pull, or carry objects
 The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects
 Ability to climb 12-14 ft platform ladders
 Ability to run, maneuver, navigate, or drive a vehicle
 Ability to perform physical activities that require considerable use of arms and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials
 
Team Allied reserves the right to modify this job description at any time based on business needs.

Customer Service Rep

Infoorigin Inc

<div>We are seeking a Tax Call Center Representative to provide customer support and assist taxpayers with inquiries related to tax accounts, payments, and returns.<h2 class="jobSectionHeader">
 Key Responsibilities</h2><ul><li>
Handle inbound calls and provide excellent customer service</li><li>
Respond to tax-related inquiries (payments, returns, balances)</li><li>
Review taxpayer accounts and apply payments accurately</li><li>
Research and resolve issues related to unpaid or unfiled taxes</li><li>
Update and maintain records in internal systems</li><li>
Assist with billing, account closure, and documentation</li><li>
Support investigations by gathering and preparing required documents</li></ul><h2 class="jobSectionHeader">
 Required Skills</h2><ul><li>
Knowledge of tax regulations and processes</li><li>
Strong problem-solving and research skills</li><li>
Experience in customer service or call center</li><li>
Basic computer and data entry skills</li><li>
Ability to handle tax-related inquiries and audits</li></ul></div>

Tax Call Center Rep.-Indiana-Onsite

Bone Dry Roofing Inc.

<div><div>At Bone Dry Roofing, we don&rsquo;t just build roofs&mdash;we build careers. As a trusted leader in residential and commercial roofing, we take pride in delivering high-quality craftsmanship, exceptional customer service, and a team-first culture that sets us apart in the industry. In 2024, Bone Dry Roofing was named Roofing Contractor of the year and made the list of the Best Places to Work in Indiana by the Indiana Chambers of Commerce. We're not a franchise; we're a family-owned and operated business with 19 locations and 500+ employees.
We&rsquo;re currently looking for motivated, reliable individuals who are ready to grow with a company that values hard work, accountability, and long-term success. Whether you're experienced in the field or looking to take the next step in your career, Bone Dry Roofing offers the training, support, and opportunities you need to succeed. If you&rsquo;re driven, take pride in your work, and want to be part of a company that invests in its people, we&rsquo;d love to hear from you.</div>
<h3 class="jobSectionHeader">Job Overview</h3><div>
<div>Bone Dry Roofing is searching for a professional Customer Service Representative to work closely with other team members to provide outstanding service to our customers.
</div>
<div></div><div>The Customer Service Representative (CSR) will handle a high volume of inbound and outbound calls and should seek to create a positive experience for each caller. The successful candidate will listen to clients to understand the reason for their call, address all questions or complaints, schedule appointments and provide an accurate and efficient response. The successful candidate should be customer-focused, detail oriented, and efficient, as well as professional, reliable, knowledgeable, and adaptable.
</div>
<div></div><div>This position is onsite work location at our Indianapolis office.
</div><div>Work Schedule of: Monday through Friday 7:00am - 4:00pm</div>
</div><h3 class="jobSectionHeader">Essential Functions</h3><div>
<ul><li>Handling a high volume of inbound and outbound calls and creating a positive experience for each caller.</li>
<li>Answering or making calls to clients to learn about and address their needs and schedule inspections and appointments with appropriate trade team.</li>
<li>Answering calls from customers with complaints, or other issues with products or services and directing them to the appropriate team lead to address.</li>
<li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li>
<li>Engaging in active listening with callers, confirming or clarifying information, and diffusing clients, as needed.</li>
<li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li>
<li>Utilizing software, databases, scripts, and tools appropriately.</li>
<li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li>
<li>Understanding of company products, services, and policies.</li>
<li>Participating in ongoing training and other learning opportunities to expand knowledge of position, company&rsquo;s products, and services.</li>
<li>Supporting other assignments such as ongoing CRM database maintenance responsibilities, DNS list maintenance, etc.</li>
<li>Adhering to all company policies and procedures</li>
<li>Assist in other administrative duties as requested</li>
</ul></div><h3 class="jobSectionHeader">Skills and Competencies</h3><div>
<ul><li>Active listening, verbal, and written communication skills, including a professional phone voice.</li>
<li>Proficiency with computers, especially with CRM software, and strong typing skills.</li>
<li>Detail-oriented. in a fast-paced environment.</li>
<li>Accurate data entry and typing skills.</li>
<li>Teamwork-oriented to support team members.</li>
<li>Ability to multi-task</li>
<li>Adaptability and accountability</li>
</ul></div><h3 class="jobSectionHeader">Qualifications</h3><ul>
<li>High School Diploma or equivalent</li>
<li>Pass a background check and Pre-employment Drug Screen</li>
<li>2-3 years of call center experience with telephone systems and technology required.</li>
<li>Language proficiency.</li>
<li>Strong and accurate typing skills (typing speed of 45+ words/minutes preferred)</li>
<li>Military Service a plus.</li>
<li>This is an onsite customer service position not remote</li>
<li>This is a full time CSR opportunity with the work schedules of: M - F 7:00 AM - 4:00 PM</li>
</ul><h3 class="jobSectionHeader">Compensation &amp; Benefits</h3><div>
<ul><li>$15-$17.50 hourly range dependent on experience, team based bonus opportunity</li>
<li>Medical, Vision, and Dental Insurance</li>
<li>Company paid Life Insurance</li>
<li>Company paid short-term disability</li>
<li>401(k) Plan</li>
<li>PTO, Vacation &amp; Holidays</li>
<li>Onsite gym with showers-free access</li>
</ul></div><div><div>At Bone Dry-We build more than roofs. We build careers!</div>
<div>Whether you begin in production as an apprentice or technician, or in administration, customer service, or sales, you will be provided great training and development, leading to career advancement opportunities. Apply and start on your career path today.</div></div><div> 
</div><div>
Bone Dry Roofing is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Associate or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, national origin, sex, age, disability or handicap, genetic information, citizenship status, service member status, or any other characteristic protected by federal, state or local law. This policy of nondiscrimination in employment includes but is not limited to recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff, or termination of employment. If you require assistance in the application process you are welcome to contact recruiting@bonedry.com, and a representative will be in touch.</div>

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Customer Service Representative (Full Time)

Pride Health

<div>
 
 
 The Science Team at Pride Health is currently supporting a client in the pharmaceutical industry and has opening of Customer Service Representative in Indianapolis, IN
 
 
 &nbsp;
 
 
 
 Position Summary:
 
 
 
 
 The Customer Service Representative acts as the primary liaison between the company and its customers, ensuring a high level of service through effective communication, problem-solving, and order management. This role is responsible for handling customer inquiries, processing orders, and resolving issues while collaborating with cross-functional teams.
 
 
 &nbsp;
 
 
 
 Additional Details:
 
 
 
 
 
 Pay range: $20 to $
 
 
 
 
 22/hour on W2 as per your experience
 
 
 
 
 
 Contract Length: 12 Months with the possibility of extension&nbsp;
 
 
 
 
 
 Shift: 8am - 5pm&nbsp;EST, Onsite - Currently four (4) days per week &nbsp;
 
 
 
 &nbsp;
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Serve as the primary point of contact between the company and customers
 
 </li>
 <li>
 
 Manage order entry, order status updates, product inquiries, complaints, pricing, shipping, and inventory-related requests
 
 </li>
 <li>
 
 Communicate clearly and professionally with customers and internal teams via phone and written correspondence
 
 </li>
 <li>
 
 Manage worklists, including raising internal tickets to resolve issues related to orders, shipping/tracking, product inquiries, and invoicing
 
 </li>
 <li>
 
 Perform systematic problem-solving related to material records and master data
 
 </li>
 <li>
 
 Coordinate and communicate price changes, review order reports, and collaborate with internal teams and customers
 
 </li>
 <li>
 
 Educate customers on processes and direct them to appropriate resources
 
 </li>
 <li>
 
 Oversee the customer order lifecycle from entry through delivery
 
 </li>
 <li>
 
 Identify opportunities for process improvements and implement solutions
 
 </li>
 <li>
 
 Handle complex and non-routine inquiries using adaptive problem-solving techniques
 
 </li>
 <li>
 
 Resolve customer complaints and ensure timely responses to product and service inquiries
 
 </li>
 <li>
 
 Investigate and resolve issues by interpreting policies and collaborating with internal departments
 
 </li>
 <li>
 
 Identify recurring issues and provide insights to improve customer satisfaction
 
 </li>
 <li>
 
 Contribute to maintaining a high-quality customer service culture
 
 </li>
 <li>
 
 Participate in cross-functional meetings to review customer accounts and address ongoing issues
 
 </li>
 <li>
 
 Support training of new team members and contribute to process improvement initiatives
 
 </li>
 <li>
 
 May lead cross-functional projects or act as a liaison for business initiatives
 
 </li>
 </ul>
 &nbsp;
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 
 Strong problem-solving skills with the ability to work independently
 
 </li>
 <li>
 
 Ability to think critically and use multiple resources to gather information
 
 </li>
 <li>
 
 Proactive communication and workload management skills
 
 </li>
 <li>
 
 Quick learner, especially in a remote or fast-paced environment
 
 </li>
 <li>
 
 Self-motivated and able to collaborate effectively across teams
 
 </li>
 <li>
 
 Strong conflict resolution and decision-making abilities
 
 </li>
 <li>
 
 Ability to manage multiple priorities and meet deadlines
 
 </li>
 <li>
 
 Excellent verbal and written communication skills, including presentation skills
 
 </li>
 <li>
 
 Strong organizational skills and attention to detail
 
 </li>
 <li>
 
 Experience with ERP systems (e.g., SAP) preferred
 
 </li>
 <li>
 
 Experience with cross-functional project leadership is a plus
 
 </li>
 </ul>
 &nbsp;
 
 
 
 Education &amp; Experience
 
 
 
 
 
 Option 1:
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree (completed prior to start)
 
 </li>
 <li>
 
 Minimum of 2 years of experience in customer service, client engagement, or sales
 
 </li>
 </ul>
 
 
 OR
 
 
 
 
 
 Option 2:
 
 
 <ul>
 <li>
 
 High school diploma or GED
 
 </li>
 <li>
 
 Minimum of 6 years of experience in customer service, client engagement, or sales
 
 </li>
 </ul>
 &nbsp;
 
 &nbsp;
 
 
 
 Must be authorized to work in the United States.
 
 
 
 
 
 
 Pride Health offers eligible employees&rsquo; comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life &amp; disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
 
 
 
 &nbsp;
 
 
 
 
 APPLY NOW!
 
 
 
 
 &nbsp;
 
 
 
 
 
 About Us
 
 
 
 
 
 &nbsp;
 
 
 
 
 Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.
 
 
 
 
 
 
 We are comprised of&nbsp;specialized practices&nbsp;focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.
 
 
 
 &nbsp;
 
 
 
 We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.
 
 
 
 &nbsp;
 
 
 
 As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
 
 
 
 &nbsp;
 
 
 
 
 
 #RTA-ZR
 
 
 
 JD-#SCIENCE
 
 
 
 #RTA&nbsp;
 
 
 
 #PHC
 
 
 &nbsp;
 
</div>

CSV Customer Service Representative III

Explore 305+ Patient customer service representative in Indianapolis this April. Find roles across top companies and apply now to boost your career.