patient engagement specialist

Oak Street Health, part of CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Company: Oak Street Health
Title: Patient Engagement Specialist
Location: New York 
Role Description
The Patient Engagement Specialist will be an integral part of the Patient Engagement and Population Health Team and will be responsible for conducting patient outreach (telephonic and in-person home visits) to foster engagement in our care model.
Responsibilities
The Patient Engagement Specialist will engage with patients who have not visited the clinic, or have not been engaged in our care model to support them in accessing care at Oak Street, The PES can also assist patients in finding a more appropriate setting for their primary care needs.
Core Responsibilities:<ul><li>
Patient Engagement Specialists should plan to spend about half of their time in the community connecting with patients. (In patient-centered locations; Home, Hospitals, long-term care facilities, and skilled nursing facilities) This means having access to a reliable means of transportation to do so is required</li><li>
Respond to escalations and urgent needs with the keen ability to prioritize work, triage situations, and multitask.</li><li>
Document interactions with patients in electronic medical records in a timely manner while maintaining HIPAA standards and confidentiality of protected health information</li><li>
Communicate complex topics between all identified parties involved in patients' care as needed with passion and patients (e.g., family members, caregivers, medical providers, community-based organizations)</li><li>
Partner with the patient and their support persons (if necessary) to identify goals, address barriers, and be transparent about patient/provider expectations.</li><li>
Independently foster relationships with patients and their caregivers</li><li>
Partner with Community Health Workers, Social Workers, and clinicians to support complex patient needs</li><li>
Educate patients about Oak Street&rsquo;s numerous wrap-around services.</li></ul>
What we&rsquo;re looking for:
Required Qualifications
We&rsquo;re looking for a motivated, experienced individual with:<ul><li>
A track record of success in health-care-related engagement, sales, and/or marketing</li><li>
Strong verbal and written communication skills</li><li>
Strong technology skills and understanding of Excel as well as other EHR/EMR platforms.</li><li>
Dedication to serving the community and building meaningful relationships</li><li>
A demonstrated ability to operate independently in a fast-paced environment</li><li>
An understanding of the Medicare and Medicare Advantage programs</li><li>
Access to reliable transportation and the ability to travel through assigned territories to connect with patients.</li><li>
Fluency in Spanish (written and oral) is preferred</li><li>
US Work Authorization is required</li><li>
Someone who embodies being Oaky</li></ul>
What does being Oaky look like?<ul><li>
Radiating positive energy</li><li>
Assuming good intentions</li><li>
Creating an unmatched patient experience</li><li>
Driving clinical excellence</li><li>
Taking ownership and delivering results</li><li>
Being relentlessly determined</li></ul>
Why Oak Street Health?
Oak Street Health is on a mission to rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient communities, and focused on the quality of care over volume of services. We are an organization on the move! With over 200+ locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.
Oak Street Health Benefits:<ul><li> 
Mission-focused career impacting change and measurably improving health outcomes for medicare patients</li><li>
Paid vacation, sick time, and investment/retirement 401K match options</li><li>
Health insurance, vision, and dental benefits</li><li>
Opportunities for leadership development and continuing education stipends</li><li>
New centers and flexible work environments</li><li>
Opportunities for high levels of responsibility and rapid advancement</li></ul> 
Oak Street Health is an equal-opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health 
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$18.50 - $38.82
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 04/24/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Patient Engagement Specialist

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Company: Oak Street Health
Title: Patient Engagement Specialist
Location: Regional 
Role Description
The Patient Engagement Specialist will be an integral part of the Patient Engagement and Population Health Team and will be responsible for conducting patient outreach (telephonic and in-person home visits) to foster engagement in our care model.
Responsibilities
The Patient Engagement Specialist will engage with patients who have not visited the clinic, or have not been engaged in our care model to support them in accessing care at Oak Street, The PES can also assist patients in finding a more appropriate setting for their primary care needs.
Core Responsibilities:<ul><li>
Patient Engagement Specialists should plan to spend about half of their time in the community connecting with patients. (In patient-centered locations; Home, Hospitals, long-term care facilities, and skilled nursing facilities) This means having access to a reliable means of transportation to do so is required</li><li>
Respond to escalations and urgent needs with the keen ability to prioritize work, triage situations, and multitask.</li><li>
Document interactions with patients in electronic medical records in a timely manner while maintaining HIPAA standards and confidentiality of protected health information</li><li>
Communicate complex topics between all identified parties involved in patients' care as needed with passion and patients (e.g., family members, caregivers, medical providers, community-based organizations)</li><li>
Partner with the patient and their support persons (if necessary) to identify goals, address barriers, and be transparent about patient/provider expectations.</li><li>
Independently foster relationships with patients and their caregivers</li><li>
Partner with Community Health Workers, Social Workers, and clinicians to support complex patient needs</li><li>
Educate patients about Oak Street&rsquo;s numerous wrap-around services.</li></ul>
What we&rsquo;re looking for:
Required Qualifications
We&rsquo;re looking for a motivated, experienced individual with:<ul><li>
A track record of success in health-care-related engagement, sales, and/or marketing</li><li>
Strong verbal and written communication skills</li><li>
Strong technology skills and understanding of Excel as well as other EHR/EMR platforms.</li><li>
Dedication to serving the community and building meaningful relationships</li><li>
A demonstrated ability to operate independently in a fast-paced environment</li><li>
An understanding of the Medicare and Medicare Advantage programs</li><li>
Access to reliable transportation and the ability to travel through assigned territories to connect with patients.</li><li>
Fluency in Spanish (written and oral) is preferred</li><li>
US Work Authorization is required</li><li>
Someone who embodies being Oaky</li></ul>
What does being Oaky look like?<ul><li>
Radiating positive energy</li><li>
Assuming good intentions</li><li>
Creating an unmatched patient experience</li><li>
Driving clinical excellence</li><li>
Taking ownership and delivering results</li><li>
Being relentlessly determined</li></ul>
Why Oak Street Health?
Oak Street Health is on a mission to rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient communities, and focused on the quality of care over volume of services. We are an organization on the move! With over 200+ locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.
Oak Street Health Benefits:<ul><li> 
Mission-focused career impacting change and measurably improving health outcomes for medicare patients</li><li>
Paid vacation, sick time, and investment/retirement 401K match options</li><li>
Health insurance, vision, and dental benefits</li><li>
Opportunities for leadership development and continuing education stipends</li><li>
New centers and flexible work environments</li><li>
Opportunities for high levels of responsibility and rapid advancement</li></ul> 
Oak Street Health is an equal-opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health 
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$18.50 - $31.72
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 04/24/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Family Health Centers of San Diego

<div>For more than 55 years, Family Health Centers of San Diego&rsquo;s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.
FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.
Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women&rsquo;s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.
The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.
General Job Description
<ul><li>Under general supervision, provides patient engagement services to recruit patients into the program's system of care. The Patient Engagement Specialist I participates in, and supports, the planning, development, implementation, and evaluation of services in accordance with contractual and departmental requirements and guidelines. Specific assignments vary depending on program, grant, and patient demographics, with a focus on connecting the medically underserved to community based healthcare services.</li></ul>
Job Roles<ul><li>Develops, identifies, and provides referrals, within and outside of FHCSD, and effectively monitors and tracks such referrals.</li><li>Effectively communicates with and recruits new patients into the clinic&rsquo;s or program&rsquo;s system of care, interacting well with community members and patients from diverse social, cultural, and economic backgrounds.</li><li>Effectively leverages community resources in raising awareness of FHCSD, establishes and maintains good working relationship with community partners, and uses the community resources to connect new and existing patients with FHCSD.</li><li>Is an effective, productive, and collegial team member.</li><li>Participates in and supports the effective planning, development, execution, and evaluation of patient engagement plans. Effectively investigates leads for patient recruitment and engagement opportunities.</li><li>Performs other duties as assigned.</li><li>Written work (such as plans, flyers, reports, etc.) is accurate and timely. Effectively uses computer resources available as required to meet organization&rsquo;s demands.</li></ul>
Education/Certifications/Licenses/Registrations
<ul><li>At least 1 year of experience working in sales, patient engagement, community education, community health, or providing outreach programs is required; specific experience in program area may be required depending on assignment.</li><li>Associate's Degree with a focus on psychology, sociology, social work, communication, public health or a related field strongly preferred or relevant work or life experience may substitute for the degree.</li><li>High School diploma or GED equivalent required or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.</li><li>Traveling between sites and other locations is required as an essential function of the job. Must have a car, a valid California driver&rsquo;s license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver&rsquo;s license within ten days of establishing residency. Mileage and other reimbursement governed by policy.</li></ul>
Experience/Specialized skills (including Language)
<ul><li>Ability to maintain good interpersonal interactions with clients and co-workers as a member of a multi-disciplinary community health team with a diverse multi-cultural population.</li><li>Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment.</li><li>Basic computer literacy ability to comply with department needs and expectations (i.e., inputting information into a database and Microsoft Office Suite experience).</li><li>Bilingual (Read, Speak &amp; Write) in English/Spanish required.</li><li>Communication skills, such as reflecting, active listening, and paraphrasing.</li><li>Intermediate ability to investigate leads for patient recruitment and engagement opportunities.</li><li>Intermediate written and verbal communication skills.</li><li>Knowledge of the community resources, health and social service systems in San Diego County and skill in establishing working relationships with community partners.</li><li>Knowledge of the current science and practices related to the health topic for the assigned program.</li></ul>
#IndPES
We are excited to share that the salary range for this position is:
$24.00 - $28.60
Information on our extensive benefits package can be found here: FHCSD Wellness &ndash; Employee Hub (gobenefits.net)
FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.</div>

Patient Engagement Specialist I

Lunera Health

<div><div><div>Position Description
Patient Engagement is responsible for proactive communication with patients concerning new and upcoming appointments, and rescheduling missed appointments. This is a customer service position that requires exceptional ability to multitask in stressful situations while providing excellent customer service to patients, colleagues, and third-party organizations in the Center over the telephone and digital software solutions.
This position requires detailed knowledge of all aspects of medical appointment scheduling, including practice specific protocols, patient intake and registration protocols, billing and collections practices, telephone and written etiquette and best practices as well as scheduling guidelines. This person collaborates with Patient Services staff, health care Providers, Medical and Dental Assistants, and other support staff to complete his/her work.
Essential Functions
1. Responsible for incoming and outgoing patient engagement levering all available technology to include telephones, digital engagement tools such as Luma Health, Olark chat, eClinical Works, and Azara to provide new and established patients with proactive solutions and key information about the Center and its services.
2. Answers phones and schedules appointments for both new and established patients; collects all necessary patient information in order to accurately schedule or reschedule appointments. Is proactive in offering solutions to avoid appointment cancelations.
3. Responsible for new patient intake accurately capturing all the information required register new patients offering superb customer service and proactively ensuring new patients have a clear understanding of the Center&rsquo;s services, fees, and available resources.
4. Processes, track, and complete all digital Discount Fee eligibility applications ensuring both new and established qualified patients are assigned the correct discount level while maintaining adherence to policy by reviewing and scanning all required documentation.
5. Collects payments, tracks, and actively seeks completion of payment plans and bad debt collections.
6. Regular and consistent attendance is vital in this position.
7. All other duties as assigned.
Qualifications, Education, and Experience:
1. Minimum 2 years customer service experience, preferably in a Medical Scheduling environment.
2. Outstanding customer service, communication, and interpersonal skills
3. Must have familiarity with telephone software. Experience with Electronic Medical Records systems is a plus.
4. Adept at all applicable computer software, i.e., Word, Excel, and Outlook</div></div><div>
Job Type: Full-time</div><div>
Benefits<ul><li>
401(k)</li><li>
401(k) matching</li><li>
Dental insurance</li><li>
Employee assistance program</li><li>
Employee discount</li><li>
Free parking</li><li>
Health insurance</li><li>
Health savings account</li><li>
Life insurance</li><li>
Paid time off</li><li>
Referral program</li><li>
Tuition reimbursement</li><li>
Vision insurance</li></ul></div></div>

Patient Engagement

Shields Health Solutions

<div>Candidates must hold an active North Carolina Pharmacy Technician license to be considered for this role. 
 
Job Description:
The Patient Engagement Specialist will be responsible for providing service for inbound pharmacy phone calls and/or placing outbound patient refill calls and assisting the patient through the entire refill process. This role will be responsible for some or all of the below types of activities: responding to patient requests and inquiries regarding prescription drug plan coverage and fulfillment through the pharmacy; inbound calls to support the health systems needs in patient; status checks on prescriptions; assists pharmacies to properly adjudicate electronic prescription drug claims and resolve adjudication error messages; responsible for providing knowledgeable and courteous customer assistance and response to members, providers, and pharmacy team member inquiries; serves as a point of contact between patients, pharmacy, liaisons, clinical providers, and various internal functional areas.

Key Responsibilities:
<ul>
<li>Proactively coordinate medication refills including data entry and pharmacy claim adjudication</li>
<li>Make outbound patient refill phone calls and complete the patient refill request.</li>
<li>Answer, resolve and triage inbound inquiries.</li>
<li>Clarify prescription orders with pharmacist and/or clinician as appropriate.</li>
<li>Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.</li>
<li>Manage, organize, and update relevant data using database applications.</li>
<li>Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.</li>
<li>Identify trends, resolves problems; recommend improvements; implement change.</li>
<li>Actively participate in process improvement initiatives.</li>
<li>Act as a value-added business partner to stakeholders throughout the organization.</li>
<li>Protect organization's value by keeping information confidential.</li>
<li>Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations</li>
<li>Flexible scheduling to meet business needs with health system partners starting as early as 7:45 AM (EST)/ 8am EST</li>
<li>Other duties and/or responsibilities may apply</li>
</ul>
Experience/Requirements:

Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
<ul><li>If the candidate's state of residence does not have a state registration available, then the National certification is required at time of hire. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.</li></ul> 


Experience and Education Requirements:
<ul>
<li>1-3 years of Pharmacy Technician and adjudicating claims</li>
<li>experience strongly preferred but not required - managing refills, specialty pharmacy, working with clinical care teams, and working remotely</li>
</ul>
Education: High school diploma or GED required

Skills: Strong interpersonal communication skills, exceptional phone skills, comfortable with proactively engaging patients telephonically, comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs, adapt to Shields' unique model / tools and able to extract relevant information; strong organizational skills a must

Traits: Organized, high-integrity, high accountability, attention to detail, dependable, quality focus, empathetic, good listener/communicator, collaborative, consistently arrives to work on-time with minimal unscheduled time off

Other: Energetic, highly motivated, team player with strong personal and communication skills, ability to sit and/or stand with focus at a workstation for a long period of time; discretion and confidentiality essential as position deals with highly sensitive and private data 


Minimum Remote Role Expectations:
<ul>
<li>Remote role requires to be sitting at desk with two company required monitors</li>
<li>Must have high speed, stable, and reliable internet connection (remote roles are not suitable to people that do not have consistent high speed reliable connection)</li>
<li>Must be willing able to work overtime to support week to week fluctuations in patient care management</li>
<li>Must have a distraction free work environment where you are able to keep your primary focus on patient care throughout the day (including but not limited to background noises or other distractions in your remote location)</li>
<li>Ability camera on for most meetings with co-workers or leaders</li>
</ul><div>
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div></div>

Pharmacy Technician Refill Calls

INVC

Position: Immunization Counselor | Medical CounselorEmployment Type: Full-TimeLocation: Mumbai(Hospital-based)Compensation: ₹23,000 &ndash; ₹28,000 per month.Working Hours: 8 hours daily (4 hours each at 2 hospital locations)We are seeking confident professionals to join our team as Immunization Counselors. In this role, you will interact directly with parents of kids less than 1 year of age and assist Doctors at hospitals to raise awareness about RSV and other vaccine-preventable diseases. Detailed training and constant support shall be provided by INVC team. Role involves providing clear and empathetic counseling, and support vaccination decision-making in coordination with pediatricians.&middot; Engage with parents at designated hospital locations (OPD, NICU, IPD rooms).&middot; Provide accurate, empathetic, and science-based counseling about RSV and other preventive immunizations.&middot; Deliver structured messaging using approved training material and scripts.&middot; Confidently address objections, queries, and concerns, while guiding families toward informed choices.&middot; Coordinate between pediatricians, nursing team, and families to facilitate smooth vaccination adoption.&middot; Capture and share daily activity data, patient feedback, and key insights with the INVC team.&middot; Represent INVC professionally at hospital locations.&middot; Graduate in any discipline (preference for candidates with experience in healthcare, life sciences, social work, psychology, counseling and Pharma); relevant experience not mandatory.&middot; Excellent communication and interpersonal skills; fluency in English and local language.&middot; Assertive, confident, and proactive &quot;go-getter&quot; attitude.&middot; Strong ability to connect and strike a chord with mothers and families empathetically.&middot; Prior experience in healthcare counseling, hospital coordination, or sales/patient engagement is an advantage.&middot; Comfortable working in hospital settings and adapting to patient needs.&middot; Competitive monthly compensation (₹25,000&ndash;₹28,000) with performance incentives (up to ₹2,000).&middot; Comprehensive training on immunization, RSV awareness, and counseling techniques.&middot; Exposure to leading hospitals and healthcare professionals across metro cities.&middot; An opportunity to contribute to a national initiative that positively impacts child health.How to Apply:Interested candidates may share their CV at corporate@invc.co.in Job Types: Full-time, PermanentPay: ₹23,000.00 - ₹28,000.00 per monthWork Location: In person

Immunization Counselor

GluCare

<div>Job Summary:
GluCare Integrated Diabetes Center (metabolic) is hiring a Growth &amp; Patient Engagement Executive to drive revenue growth by converting inbound and outbound leads into booked clinic visits and paid package subscriptions. This role is built for a confident, high-energy seller who communicates with clarity, handles objections professionally, and follows up relentlessly (in a healthy, respectful, and persistent way). You will engage prospective patients via phone, WhatsApp, email, and CRM workflows, guiding them from interest to action while delivering a premium patient experience. Medical or healthcare knowledge is a strong advantage, and comfort with digital tools and portals is required to succeed.<h3 class="jobSectionHeader">
Key Responsibilities</h3><h3 class="jobSectionHeader">
Lead Management &amp; Patient Conversion</h3><ul>
<li>Own the full lead journey: respond fast, qualify needs, build urgency, and close for an appointment and/or package.</li>
<li>Convert inbound inquiries and outbound call lists into confirmed appointments and package enrollments.</li>
<li>Use consultative selling to match patients with the right services/packages based on their goals, symptoms, and concerns.</li>
<li>Drive outcomes through high-volume follow-ups and structured pipelines (calls, WhatsApp sequences, and emails).</li>
</ul><h3 class="jobSectionHeader">Sales Outreach, Objection Handling &amp; Closing</h3><ul>
<li>Proactively contact leads and re-engage cold/aged leads to win them back.</li>
<li>Communicate GluCare&rsquo;s value proposition clearly and confidently (outcomes, convenience, continuity of care).</li>
<li>Handle objections professionally (price, time, uncertainty, comparisons) and move prospects toward commitment.</li>
<li>Demonstrate strong persuasion skills able to sell anything, from a pen to a luxury car while staying ethical and patient-centered.</li>
<li>Present and sell clinic packages/memberships with confidence, highlighting benefits, inclusions, and ROI.</li>
<li>Identify upsell opportunities (screenings, bundles, ongoing care programs) aligned with patient needs.</li>
<li>Proactively manage cancellations and follow-ups to optimize clinic schedules and minimize no-shows.</li>
<li>Ensure efficient time slot allocation based on patient needs and doctor availability.</li>
<li>Hit and exceed monthly targets for appointments, show-ups, and package sales.</li>
</ul><h3 class="jobSectionHeader">Patient Communication</h3><ul>
<li>Respond promptly and professionally to patient inquiries via phone, email, and other communication channels.</li>
<li>Provide accurate information about clinic services, appointment availability, care protocols, and treatment options.</li>
<li>Educate patients on clinic programs, available packages, and doctor specializations to enhance their understanding of care options.</li>
</ul><h3 class="jobSectionHeader"> Appointment Booking &amp; Attendance Optimization</h3><ul>
<li>Schedule/reschedule appointments efficiently while keeping the sales objective front and center.</li>
<li>Coordinate with operations/clinical teams to ensure a smooth transition from booking to visit.</li>
</ul><h3 class="jobSectionHeader">CRM Discipline &amp; Sales Reporting</h3><ul>
<li>Maintain accurate pipeline stages, notes, lead sources, and follow-up tasks in the CRM.</li>
<li>Use portals, dashboards, and tools to track daily performance and prioritize high-intent leads.</li>
</ul><ul><li>Maintain accurate and up-to-date patient records within the system, ensuring easy access to information.</li>
<li>Demonstrate technical proficiency with digital tools and software used for appointment booking, patient tracking, and follow-ups.</li>
</ul>
Administrative Support<ul>
<li>
Maintain up-to-date records in the patient management system, ensuring accuracy and completeness.</li>
<li>Assist in generating and distributing patient-related communications, including appointment reminders, follow-up notices, and service updates.</li>
<li>Prepare reports on lead conversion, booking targets, and patient engagement trends.</li>
</ul><h3 class="jobSectionHeader">Key Performance Metrics</h3><ul>
<li>Booking Conversion Rate &ndash; Percentage of leads converted into confirmed appointments.</li>
<li>Package Sales Targets &ndash; Achieving monthly goals for wellness and treatment package enrollments.</li>
<li>Patient Satisfaction &amp; Retention &ndash; Ensuring high levels of service that encourage repeat visits.</li>
<li>CRM &amp; Data Accuracy &ndash; Maintaining clean, organized, and up-to-date records in the patient database</li>
<li>Lead Response Time (Speed-to-Lead): % of leads contacted within defined SLA and average first-response time.</li>
<li>Lead-to-Appointment Conversion Rate: % of leads converted into confirmed bookings.</li>
<li>Appointment Show Rate (Attendance): % of booked patients who arrive for their visit.</li>
<li>Package/Membership Close Rate: % of attended patients (or qualified leads) converted into paid packages</li>
<li>Monthly Revenue / Package Sales Target Attainment: total packages sold and revenue generated vs target.</li>
<li>Follow-Up Execution Rate: # of outbound calls/messages completed vs plan; pipeline coverage consistency.</li>
<li>CRM Hygiene &amp; Accuracy: completeness of records, correct stage movement, and documented outcomes.</li>
</ul>
Requirements<h3 class="jobSectionHeader">
Must-Have</h3><ul>
<li>Proven sales experience in outbound/inbound conversion (healthcare, wellness, retail, telesales, or high-volume consultative sales).</li>
<li>Strong ability to close: objection handling, urgency creation, negotiation, and confident asks.</li>
<li>Exceptional communication (spoken and written): clear, persuasive, and professional across phone and WhatsApp.</li>
<li>Comfortable being assertive and persistent while maintaining respect and patient trust.</li>
<li>Tech-savvy: able to learn and operate CRM systems, booking platforms, portals, call/WhatsApp workflows, and reporting tools.</li>
<li>Highly organized with strong follow-through&mdash;can manage a pipeline, priorities, and daily targets.</li>
</ul><h3 class="jobSectionHeader">Advantage/Preferred</h3><ul>
<li>Healthcare, diabetes, or clinical services familiarity (medical knowledge is a plus).</li>
<li>Experience selling packages, memberships, subscriptions, or high-consideration services.</li>
<li>Exposure to lead-generation funnels, marketing campaigns, and performance dashboards. 
</li></ul><h3 class="jobSectionHeader">Education &amp; Language</h3><ul>
<li>Native-level English proficiency (Arabic is a plus)</li>
<li>Bachelor&rsquo;s degree preferred (or equivalent proven sales performance).</li></ul></div>

Growth & Patient Engagement Executive

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