patient engagement specialist

Family Health Centers of San Diego

<div>For more than 55 years, Family Health Centers of San Diego&rsquo;s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.
FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.
Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women&rsquo;s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.
The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.
General Job Description
<ul><li>Under general supervision, provides patient engagement services to recruit patients into the program's system of care. The Patient Engagement Specialist I participates in, and supports, the planning, development, implementation, and evaluation of services in accordance with contractual and departmental requirements and guidelines. Specific assignments vary depending on program, grant, and patient demographics, with a focus on connecting the medically underserved to community based healthcare services.</li></ul>
Job Roles<ul><li>Develops, identifies, and provides referrals, within and outside of FHCSD, and effectively monitors and tracks such referrals.</li><li>Effectively communicates with and recruits new patients into the clinic&rsquo;s or program&rsquo;s system of care, interacting well with community members and patients from diverse social, cultural, and economic backgrounds.</li><li>Effectively leverages community resources in raising awareness of FHCSD, establishes and maintains good working relationship with community partners, and uses the community resources to connect new and existing patients with FHCSD.</li><li>Is an effective, productive, and collegial team member.</li><li>Participates in and supports the effective planning, development, execution, and evaluation of patient engagement plans. Effectively investigates leads for patient recruitment and engagement opportunities.</li><li>Performs other duties as assigned.</li><li>Written work (such as plans, flyers, reports, etc.) is accurate and timely. Effectively uses computer resources available as required to meet organization&rsquo;s demands.</li></ul>
Education/Certifications/Licenses/Registrations
<ul><li>At least 1 year of experience working in sales, patient engagement, community education, community health, or providing outreach programs is required; specific experience in program area may be required depending on assignment.</li><li>Associate's Degree with a focus on psychology, sociology, social work, communication, public health or a related field strongly preferred or relevant work or life experience may substitute for the degree.</li><li>High School diploma or GED equivalent required or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.</li><li>Traveling between sites and other locations is required as an essential function of the job. Must have a car, a valid California driver&rsquo;s license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver&rsquo;s license within ten days of establishing residency. Mileage and other reimbursement governed by policy.</li></ul>
Experience/Specialized skills (including Language)
<ul><li>Ability to maintain good interpersonal interactions with clients and co-workers as a member of a multi-disciplinary community health team with a diverse multi-cultural population.</li><li>Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment.</li><li>Basic computer literacy ability to comply with department needs and expectations (i.e., inputting information into a database and Microsoft Office Suite experience).</li><li>Bilingual (Read, Speak &amp; Write) in English/Spanish required.</li><li>Communication skills, such as reflecting, active listening, and paraphrasing.</li><li>Intermediate ability to investigate leads for patient recruitment and engagement opportunities.</li><li>Intermediate written and verbal communication skills.</li><li>Knowledge of the community resources, health and social service systems in San Diego County and skill in establishing working relationships with community partners.</li><li>Knowledge of the current science and practices related to the health topic for the assigned program.</li></ul>
We are excited to share that the salary range for this position is:
$25.00 - $30.93
Information on our extensive benefits package can be found here: FHCSD Wellness &ndash; Employee Hub (gobenefits.net)
FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.</div>

Patient Engagement Specialist I

ANDHealth

<div>Central Patient Engagement Specialist 
Full Time 
Columbus, OH
AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, plans, and employers to remove barriers to care to ensure all people have access to the care they deserve. 
 
We are looking for Central Patient Engagement Specialists to play an important role at AndHealth.<div>
What you&rsquo;ll do in the role:</div><ul><li>
Performs duties as including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for accuracy.</li><li>
Assists and supports inventory management activities, such as ordering, unpacking, checking and storing shipment of pharmaceuticals.
</li><li>Greet and assist customers at the pharmacy counter and over the phone.</li><li>
Handle prescription pickups and payments while following HIPAA and cash handling policies.</li><li>
Balance retail pharmacy production and specialty patient needs within workflow.</li><li>
Proactively engage with patients living with chronic health conditions to complete benefits verification and assist with identifying appropriate secondary coverage.</li><li>
Complete insurance verification and medication coverage determinations, and work with providers to address formulary restrictions.</li><li>
Assist with the completion of prior authorizations or appeals necessary to ensure medication access for patients.</li><li>
Regularly contact or communicate with patients regarding current medication utilizations and ongoing needs, communicating regularly with in-house or contract pharmacies.</li><li>
Complete routine reassessment of patients&rsquo; medication utilization and identify concerns or side effects patients may be experiencing.</li><li>
Consult with pharmacists or providers regarding all clinical needs of patients, routing all clinical interventions or counseling to a pharmacist or appropriate licensed clinician to complete.</li><li>
Assist patients with scheduling prescriptions, fills, or deliveries.</li><li>
Document all patient communication in specialty pharmacy software.</li><li>
Generate reports routinely to identify new patients, upcoming medication needs, and adherence-related data.</li><li>
Complete health questionnaires with patients when needed onsite, leveraging tablets and other technologies.</li><li>
Assist patients with installing and logging into the AndHealth app on their mobile devices.</li><li>
Manage patient medical referrals for specialty care.</li><li>
Other responsibilities as needed.</li></ul><div> 

Education &amp; Licensure Requirements:</div><ul><li>
High School Diploma required.</li><li>
Bachelor&rsquo;s degree is preferred.</li><li>
Certified or Registered Pharmacy Technician in the state of OH required.</li><li>
Nationally certified - PTCB or ExCPT required or obtained within 6 months of hire.</li><li>
Must be willing to obtain and maintain licenses or certifications in multiple states.</li></ul><div> 

Other Skills or Qualifications:</div><ul><li>
3+ years of pharmacy experience is preferred.</li><li>
Excellent written and oral communication skills.</li><li>
Strong attention to detail and ability to handle multiple things simultaneously.</li><li>
Comfortable with technology and the ability to adapt to new systems.</li><li>
The position may require some travel. Must be willing to travel and have reliable transportation.</li><li>
Must be organized and able to work independently.</li><li>
COVID-19 vaccination is required.</li></ul><div>
Here&rsquo;s what we&rsquo;d like to offer you:</div><ul><li>
Equal investment and support for our people and patients.</li><li>
A fun and ambitious growing environment with a culture that takes on important things, takes risks, and learns quickly.</li><li>
The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together.</li><li>
A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer.</li><li>
We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally.</li><li>
Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, 401k match, Paid time off, Short- and Long-Term Disability, 401k match and more.</li></ul><div> 

Additional Requirements:</div><ul><li>
(PPD) TB Skin Test - Proof of negative TB skin test within the last 12 months.</li><li>
(MMR) Measles, Mumps and Rubella or Blood Titer proving immunity.</li><li>
Varicella - (2) documented doses or Blood Titer proving.</li><li>
Hep B3 Series.</li><li>
(Flu) Influenza required.</li><li>
COVID Vaccine required.</li><li>
Additional health requirements may also be required.</li></ul>
We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.
2G8Sp78Kdh</div>

Central Patient Engagement Specialist

Shields Health Solutions

<div><div>Patient Engagement Specialist (Pharmacy Technician)</div> 
<div></div>
<div>
$1,000 SIGN ON BONUS!!</div>
<div>
Hybrid schedule: 3 days in our Phoenix office, 2 days remote!</div> 
<div></div>
<div>
About the Role</div>
<div>
As a Patient Engagement Specialist, you'll be the voice of support for patients navigating their medication needs. You'll handle inbound pharmacy calls, make outbound refill reminders, and guide patients through the refill process with professionalism and empathy. You'll also collaborate closely with pharmacists, clinicians, and internal teams to ensure patients receive timely, accurate support.</div> 
<div></div>
<div>
What You'll Do</div>
<ul>
<li>Coordinate and process medication refills, including data entry and claim adjudication</li>
<li>Place outbound refill calls and assist patients through the refill request</li>
<li>Respond to and resolve inbound patient and provider inquiries</li>
<li>Clarify prescription orders with pharmacists or clinical staff</li>
<li>Maintain and update patient and prescription data in software systems</li>
<li>Spot trends, recommend improvements, and support process‑improvement initiatives</li>
<li>Partner with cross‑functional teams to deliver a seamless patient experience</li>
<li>Maintain confidentiality and uphold high-quality service standards</li></ul> 
<div></div>
<div>
What You'll Get:</div>
<ul>
<li>Medical, dental, and vision insurance starting day one</li>
<li>401(k) with match, 4 weeks PTO, 10 paid holidays</li>
<li>Paid parental leave, short-term disability, and professional development</li>
<li>Access to employee resource groups and wellness programs</li></ul> 
<div></div>
<div>
What You Need:</div>
<ul>
<li>2+ years of pharmacy technician experience required: (refills, claims adjudication, clinical collaboration, or specialty pharmacy).</li>
<li>State registered Pharmacy Technician, national certification (CPhT or equivalent) required.</li>
<li>Willingness to obtain LA or TX pharmacy technician licenses upon hire (costs covered).</li></ul><div> 
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div></div>

Pharmacy Technician (Hybrid Schedule)

DaVita

<div>Posting Date
04/09/2026
5310 Burnet RdUnit 122, Austin, Texas, 78756, United States of America
At DaVita IKC, engagement is everything. As an Engagement Specialist, you&rsquo;ll be the first point of contact for patients&mdash;onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey.
Please note: In this role, you will be responsible for both Care Coordinator and Engagement Specialist duties.
Location &amp; Travel:<ul><li>
Travel within the assigned market in Austin and San Antonio, TX to DaVita clinics and/or Nephrology Practices.</li><li>
No nights/weekends</li><li>
Willing to travel locally using your own vehicle</li></ul>
Position Details<ul><li>
Full-Time, Monday&ndash;Friday schedule</li><li>
Daily start time flexible between 7:00&ndash;8:00 AM</li><li>
When working from home: Home workspace must include a quiet, private space with high-speed internet</li></ul>
Responsibilities
Engagement Specialist Responsibilities<ul><li>
Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments</li><li>
Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person</li><li>
Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate</li><li>
Maintain accurate documentation and communicate patient updates to the care team</li><li>
Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement</li><li>
Organize outreach efforts by urgency and importance to maximize patient impact</li></ul>
Care Coordinator Responsibilities
(May represent up to half of total role responsibilities)<ul><li>
Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments</li><li>
Perform outbound calls and respond to inbound calls from patients, providers, and Village resources</li><li>
Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed</li><li>
Assist the clinical team with moving patients through the continuum of care by completing tasks as directed</li><li>
Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs</li><li>
Communicate directly with patients in a timely and professional manner</li><li>
Maintain accurate, complete, and confidential documentation</li><li>
Demonstrate exceptional two-way communication, both oral and written</li><li>
Act in alignment with DaVita&rsquo;s mission and values to deliver high-quality patient care</li></ul>
Qualifications<ul><li>
High School Diploma or GED required; Associate&rsquo;s or Bachelor&rsquo;s Degree preferred</li><li>
2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred</li><li>
Prior healthcare experience preferred</li><li>
Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook</li><li>
Strong verbal and written communication skills, active listening, and motivational engagement techniques</li><li>
Highly organized, with excellent time management and follow-through</li><li>
Ability to work both autonomously and collaboratively with care team members</li><li>
Home workspace must provide a quiet, private environment with reliable high-speed internet</li></ul>
Why You&rsquo;ll Love Working Here<ul><li>
Directly impact patient care and engagement for complex chronic conditions</li><li>
Be part of a mission-driven, collaborative care team</li><li>
Opportunities for growth</li><li>
Supportive environment that values innovation, communication, and patient-centered care</li></ul>
Join our team and help patients navigate their care journey.
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
<ul><li>Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
</li><li>Support for you and your family: Family resources, EAP counseling sessions, access Headspace&reg;, backup child and elder care, maternity/paternity leave and more
</li><li>Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita&rsquo;s online training platform StarLearning.
</li></ul>#LI-TS2
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as &quot;a place where I belong.&quot; Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
This position will be open for a minimum of three days.
<div>For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates</div>
Compensation for the role will depend on a number of factors, including a candidate&rsquo;s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.</div>

Engagement Specialist - IKC - Austin, TX

AnewHealth

<div>AnewHealth is one of the nation&rsquo;s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs&mdash;wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.
Job Details
PAC Specialists in our Patient Engagement Center of Excellence may hold multiple duties to ensure ExactCare&rsquo;s patients receive quality care out of their pharmacy services. They will work in a closed-door pharmacy environment, spending their time speaking with patients, doctors and facilities on the phone in addition to the outlined job duties and responsibilities.
Job duties will vary from phone work and navigating multiple internal systems to supporting the various stages of patient care/contact. These areas of responsibility will fluctuate based on organizational needs, allowing the PAC Specialist to develop multiple skillsets.
This is a remote-based environment, allowing the PAC Specialist to provide an exceptional patient experience. AnewHealth provides a fast-paced, high-energy environment, allowing individuals to excel in many areas with a focus on phone-based pharmacy work.
Individuals with Pharmacy Technician licensure will also have access to Pharmacy systems which will allow them to conduct additional job duties of a Pharmacy Technician.
Responsibilities<ul><li>
Providing an exceptional customer service experience each day in a phone-based environment.</li><li>
Enter a high volume of data; processing prescription information with speed and accuracy.</li><li>
Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.</li><li>
Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. Requiring outbound calls to patients.</li><li>
Working through current case queues to problem solve for patient care issues.</li><li>
Serving as a liaison between the clinical pharmacists and other medical professionals on patients&rsquo; behalf.</li><li>
Partner with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare.</li><li>
Maintaining patient records with strong attention to detail and confidentiality.</li><li>
Accurate retrieval of all prescription information and verifying through doctor calls.</li><li>
Placing welcome calls to newly onboarded patients and establish a trusted point of contact.</li><li>
Placing outbound calls to patients to create, maintain or update their medication profiles.</li><li>
Serve as backup support for times of higher patient call volume.</li><li>
Effectively assist with patient questions over the phone.</li><li>
Performing in a high volume, fast paced environment to support ExactCare&rsquo;s nationwide patient base.</li><li>
Embody AnewHealth&rsquo;s Core Values in all communications and interactions.</li><li>
Other duties as assigned.</li></ul>
The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.
Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education<ul><li>
High school diploma/GED</li><li>
Pharmacy technician registration with State Board of Pharmacy is preferred</li><li>
CPhT is preferred, but not required</li></ul>
Experience<ul><li>
Must be 18+ years of age</li><li>
Prior experience in a pharmacy setting is preferred</li></ul>
Skills &amp; Abilities<ul><li>
Comfortable working in a phone-based environment.</li><li>
Ability to work independently.</li><li>
Self-motivated and goal oriented.</li><li>
Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers.</li><li>
Exceptional customer service skills; servicing doctor&rsquo;s office, pharmacist, and patient needs over the phone.</li><li>
Thorough drug knowledge.</li><li>
Pharmacy billing knowledge.</li><li>
Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication.</li><li>
Strong prioritization and organizational skills.</li><li>
Maintain a high degree of confidentiality.</li><li>
Passion to help people and enrich their lives.</li><li>
Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations.</li></ul>
Physicals/Mental Demands: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.
Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.
AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.</div>

PAC Specialist

Lumina Care

Company overview: Lumina Care is focused on unifying, coordinating, and managing care for geriatric patients in nursing facilities and at home. We offer a range of services to improve health outcomes and quality of life for patients, including afterhours telehealth, transitional care, chronic care, remote patient monitoring, behavioral health and telehealth psychiatry.Job title: Clinical Program FacilitatorPurpose/Summary: The Clinical Program Facilitator serves as the primary on-site representative of Lumina Care, responsible for building strong relationships with partner facilities and onboarding patients into Lumina Care&rsquo;s clinical programs, including CCM, BHI, and CoCM. This role plays a critical part in ensuring a positive initial experience for patients, facility staff, and providers while supporting compliance, education, and operational excellence. The Facilitator also trains staff on the use of the Emma Care platform for after-hours telehealth services.Role &amp; Core Responsibilities: Patient &amp; Facility Engagement<ul><li>Serve as the on-site &ldquo;face of Lumina Care&rdquo; at partner facilities</li><li>Build and maintain positive working relationships with facility leadership, staff, and patients</li><li>Conduct patient onboarding for CCM, BHI, and CoCM programs</li><li>Educate patients and families on program benefits, consent, and participation requirements</li><li>Ensure patient enrollment documentation is completed accurately and timely</li></ul>Program Implementation &amp; Training <ul><li>Facilitate initial site visits for new facility implementations</li><li>Train facility staff and care teams on Lumina Care workflows and expectations</li><li>Provide hands-on training for the Emma Care platform, including after-hours telehealth functionality</li><li>Support troubleshooting and user adoption during the onboarding phase</li><li>Act as a liaison between facilities and Lumina Care clinical and operations teams</li></ul>Documentation &amp; Reporting <ul><li>Maintain accurate records of patient onboarding activity</li><li>Prepare and submit required reports, checklists, and visit summaries</li><li>Utilize tablets and mobile technology to complete documentation in real time</li></ul>Travel &amp; Logistics<ul><li>Travel to assigned facilities to conduct in-person onboarding and training</li><li>Coordinate schedules and visits with internal teams and facility contacts</li><li>Manage travel planning efficiently while maintaining professionalism and punctuality</li></ul>Qualifications: Required Qualifications<ul><li>High school diploma or equivalent required; associate or bachelor&rsquo;s degree preferred</li><li>Experience in healthcare, care coordination, patient engagement, or clinical operations</li><li>Strong interpersonal and communication skills with the ability to engage diverse populations</li><li>Proficiency in Microsoft Excel and Word</li><li>Comfortable using tablets, mobile applications, and web-based platforms</li><li>Ability to learn and train others on new technology systems (including Emma Care)</li><li>Reliable automobile with valid driver&rsquo;s license and insurance</li><li>Ability to travel up to 50% of the time</li></ul>Preferred Qualifications <ul><li>Experience working in a Skilled Nursing Facility</li><li>Experience onboarding patients or training staff</li><li>Familiarity with telehealth platforms</li><li>Bilingual (Spanish/English) a plus</li><li>Licensed Practice Nurse, Registered Behavior Technician or Community Health Worker experience</li></ul>Working conditions: Consistent with the Americans with Disabilities Act (ADA), Lumina Care provides reasonable accommodations to qualified individuals with disabilities unless doing so would cause undue hardship.Work Environment <ul><li>Combination of on-site facility visits and home office work</li><li>Frequent interaction with patients, caregivers, and facility staff</li><li>Potential exposure to infectious diseases</li><li>Use of tablet, laptop, and mobile devices</li></ul>Physical Requirements <ul><li>Standing, walking, and moving throughout facilities for extended periods</li><li>Sitting and typing for documentation and reporting</li><li>Light lifting of materials (up to 20 pounds) such as equipment or supplies</li><li>Ability to climb stairs and navigate facility environments</li></ul>Mental &amp; Cognitive Requirements<ul><li>Ability to multitask, prioritize, and manage time effectively</li><li>Strong attention to detail and accuracy</li><li>Ability to communicate complex information clearly and compassionately</li></ul>Schedule &amp; Travel<ul><li>Primarily weekday hours; occasional early mornings or extended days based on facility needs</li><li>Travel required up to 50%</li><li>Overnight travel will be required periodically</li><li>Weekend work is not routine but may occur occasionally based on program needs</li></ul>Compensation: $20-$40 per hour. Compensation is determined based on market range, experience, skills, education, and qualifications.Summary: Lumina Care is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by law.Pay: $20.00 - $40.00 per hourBenefits:<ul><li>401(k)</li></ul>Application Question(s):<ul><li>Can you start ASAP?</li></ul>Experience:<ul><li>multi-level management: 1 year (Required)</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Ability to Commute:<ul><li>Dayton, OH 45415 (Required)</li></ul>Work Location: Hybrid remote in Dayton, OH 45415

Clinical Program Facilitator (CNA/LPN/Social Worker)

Guidehealth

<div>Company Description 
WHO IS GUIDEHEALTH?
Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides&trade; and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients. 
Job Description 
The Healthguide is a key member of Guidehealth&rsquo;s care delivery model, serving as a bridge between patients, their primary care physicians and specialty providers, community resources, and the Guidehealth clinical team. This role blends non‑clinical patient navigation with foundational clinical insight, helping patients overcome barriers to care, strengthening relationships with medical practices, coordinating resources, and supporting whole‑person health.
The Healthguide engages patients remotely and occasionally in person to help them understand their health needs, navigate medical and social systems, close gaps in care, and progress toward optimal health outcomes. In this position, you will support Guidehealth&rsquo;s mission to empower patients, reduce the cost of care, and promote efficient, compassionate healthcare delivery by leading with empathy.
WHAT YOU&rsquo;LL BE DOING
Patient Engagement &amp; Navigation<ul><li>
Build trusting, ongoing relationships with patients, families, caregivers, and medical/behavioral health providers.</li><li>
Engage high‑risk or targeted patient populations using bi-directional communication to address health questions, concerns, and care needs.</li><li>
Identify and assess medical, behavioral, social, emotional, and financial needs to support whole‑person care.</li><li>
Support patients in understanding and following care plans, health goals, and preventive care needs, including education and motivational interviewing.</li><li>
Conduct non‑clinical assessments, surveys, and interventions to help patients navigate medical, behavioral, and social systems.</li></ul>
Care Coordination &amp; System Navigation<ul><li>
Strengthen the connection between patients and their healthcare providers by addressing barriers, facilitating communication, and coordinating follow‑up.</li><li>
Assist with referrals, transportation, appointment scheduling, and linkage to specialty care or community‑based resources (CBOs).</li><li>
Utilize knowledge of referral processes, prior authorizations, gaps in care, SDOH factors, and community programs to improve patient outcomes.</li><li>
Escalate medical issues appropriately to RN Care Managers, Social Workers, PCP offices, or Guidehealth leadership.</li></ul>
Documentation &amp; Technology<ul><li>
Accurately and promptly document all interactions, assessments, and interventions in the electronic health record (EHR) and Guidehealth documentation systems.</li><li>
Demonstrate comfort using various EHR platforms (e.g., Epic, Athena, Cerner), analytics tools, and Microsoft Office.</li><li>
Manage referrals, track tasks, complete reconciliations, and maintain detailed records according to Guidehealth policies.</li></ul>
Collaboration &amp; Performance<ul><li>
Work independently while collaborating closely with Guidehealth case management teams and medical practice staff.</li><li>
Meet assigned Key Performance Indicators (KPIs) tied to patient engagement, health outcomes, and reduction of medical spend.</li><li>
Participate in Guidehealth meetings, training sessions, and quality‑of‑care initiatives.</li></ul>
Compliance &amp; Professional Standards<ul><li>
Follow all HIPAA, PHI security, and Guidehealth privacy policies.</li><li>
Maintain professionalism, compassion, empathy, cultural competence, and sound judgment in all interactions.</li></ul> 
Qualifications 
WHAT YOU'LL NEED TO HAVE
Education &amp; Certifications
Certified Medical Assistant (preferred) OR<ul><li>
Certified Community Health Worker/Assistant OR</li><li>
Licensed Practical Nurse or degree in a healthcare‑related field with relevant experience OR</li><li>
Certified Emergency Medical Technician (preferred).</li><li>
Bachelor&rsquo;s Degree in health-related field (preferred).</li><li>
Patient Navigation certification preferred or willingness to obtain within 1 year.</li><li>
Bilingual English/Hindi speaking required</li></ul>
 Experience Requirements<ul><li>
At least 2&ndash;3 years of related experience in patient navigation, medical assisting, health promotion, care coordination, or similar roles.</li><li>
Equivalent experience includes working in similar roles for several years without formal certification.</li><li>
Experience working directly with patients in clinical or non‑clinical settings, preferably with complex medical/social needs.</li><li>
Demonstrated experience with EHR documentation and remote‑work effectiveness.</li></ul>
Required Skills &amp; Competencies<ul><li>
Exceptional communication: verbal, written, listening, and documentation accuracy.</li><li>
Ability to prioritize multiple tasks, manage time effectively, and work autonomously in a remote environment.</li><li>
Knowledge of medical terminology, primary care workflows, and social determinants of health.</li><li>
Familiarity with motivational interviewing, behavioral change management, and patient education principles.</li>
Strong customer‑service orientation; diplomacy and tact in communication. 
<li>
</li></ul> 
 
Additional Information 
The base pay range for this role is between $21-$24 per hour paid bi-weekly Plus $1.50 language differential an hour<div></div>
ALIVE with Purpose: How We Thrive at Guidehealth
At Guidehealth, our values come to life in everything we do.<ul><li>
We are Driven by Accountability &mdash; grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike.</li><li>
Always Growing, Always Learning &mdash; staying curious and continuously improving inspires us to shape a better future for healthcare.</li><li>
With Collaborative Innovation, we solve problems creatively, making every experience better for our employees and the patients we serve.</li><li>
At Guidehealth, Every Voice Matters &mdash; we believe our collective strength is rooted in the unique perspectives of each team member.</li><li>
And through Empathy in Action, we build stronger connections with those who count on us.</li><li>
This is what it means to be ALIVE with purpose. This is how we thrive &mdash; together &mdash; at Guidehealth.</li></ul>

BENEFITS:
While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include:<ul><li>
Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.</li><li>
Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.</li><li>
Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.</li><li>
Have Peace of Mind: We provide Life and Disability insurance for those &quot;just in case&quot; moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.</li><li>
Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.</li><li>
Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals.</li><li>
Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need.</li><li>
Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.</li></ul>
All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. Temporary employees and contractors are not eligible for benefits.

COMPENSATION:
The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT
Diversity, inclusion, and belonging are at the core of Guidehealth&rsquo;s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA
This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth&rsquo;s custodianship as well as Guidehealth Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
As a remote-first organization handling sensitive healthcare data, Guidehealth verifies candidate identity at multiple stages of the hiring and onboarding to safeguard patient privacy, data security, and compliance requirements.

REMOTE WORK TECHNICAL REQUIREMENTS 
 
Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements.

SECONDARY EMPLOYMENT
At Guidehealth, we value transparency and collaboration as part of our commitment to excellence. As your primary employer, we kindly ask all team members to disclose any secondary employment, regardless of whether it may present a potential conflict of interest.
To ensure smooth teamwork and availability, employees must be accessible during our stated working hours. We foster connection and engagement by asking team members to join virtual meetings with their cameras on.</div>

Remote Medical Assistant- Healthguide -Bilingual Hindi Speaking

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