patient engagement specialist

Shields Health Solutions

<div><p><b>Patient Engagement Specialist</b></p>
<p><b>
Location:</b> Remote<br>
<b>Pay Range:</b> $19.00 - $22.00/ hour - The actual compensation range will depend on experience, seniority, geographic location, and other factors permitted by law</p>
<p><b>
Benefits:</b> Medical, Dental, Vision, 401(k) with company match, Paid Holidays, Paid Time Off, Paid Parental Leave, and more.</p>
<p><b>
About the Role:</b><br>
As a Patient Engagement Specialist, you will help patients manage their medications. You will answer calls, make refill calls, and guide patients through the refill process. You'll work closely with pharmacists, providers, and care teams to make sure patients get the support they need.</p>
<div><b>
What You'll Do:</b><br>
<ul><li>Answer inbound and/or outbound patient and pharmacy calls</li><li>Call patients to schedule and complete medication refills</li><li>Help process prescriptions and resolve claim issues</li><li>Check prescription status and update patient records</li><li>Work with pharmacists and providers to clarify orders</li><li>Provide friendly, helpful support to patients and partners</li><li>Use systems to track work and keep information up to date</li><li>Other duties and/or responsibilities may apply</li></ul></div>
<div><b>
What We're Looking For:</b><br>
<ul><li>Pharmacy Technician experience (1&ndash;3 years preferred)</li><li>High school diploma or GED</li><li>Pharmacy Technician state registration (required where applicable)</li><li>National certification (CPhT/PTCB) required</li><li>Knowledge of prescription processing or claims adjudication (preferred)</li><li>Strong communication and phone skills</li><li>Comfortable speaking with patients and care teams daily</li><li>Organized, detail-oriented, and dependable</li><li>Able to learn new systems quickly</li></ul></div><div><br>
<b>
Minimum Remote Role Expectations:</b><br>
<ul><li>Remote role (must have reliable high-speed internet and a quiet workspace)</li><li>Two monitors required (provided by company)</li><li>Monday&ndash;Friday schedule, may start as early as 7:45 AM EST</li><li>Occasional overtime may be needed</li></ul></div><div><p>
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
</p><p>By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.</p>
<p>
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p></div></div>

Pharmacy Technician - Refill Calls

ANDHealth

<div><p><b>Patient Engagement Specialist</b></p><p>
Full Time</p><p>
Ohio</p><p>
AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers and independent specialists to remove barriers to care to ensure all people have access to the care they deserve.<br>
<br>
We are looking for Patient Engagement Specialists to play an important role at AndHealth. This is an onsite position located at our Health Center partner site in Ohio.</p><p><b>
What you&rsquo;ll do in the role:</b></p><ul><li><b>
Prescription Processing:</b> Accurately input patient data, insurance information, and prescriptions into the pharmacy management system.</li><li><b>
Fulfillment:</b> Count, pour, and label medications efficiently while maintaining strict adherence to safety protocols.</li><li><b>
Customer Experience:</b> Support patients at the pickup counter, resolving insurance rejections, and providing clear communication regarding medication status.</li><li><b>
Inventory Management:</b> Execute stocking, cycle counts, and managing outdated inventory.</li><li><b>
Prior Authorization Coordination:</b> Collaborate with the pharmacist to gather clinical documentation and submitting prior authorizations for medication including high-cost specialty drugs if needed.</li><li><b>
Patient Advocacy:</b> Act as a liaison between patients, providers, and manufacturers to help patients access financial assistance programs or copay cards.</li><li><b>
Adherence Monitoring:</b> Conduct outreach calls to specialty patients to schedule refills and ensure they are following their prescribed therapy.</li><li><b>
Cold Chain Management:</b> Ensure proper handling and storage of temperature-sensitive biologics and specialty injectables.</li><li><b>
Other:</b> Maintain flexibility to provide on-site support or cross-site remote assistance, ensuring operational continuity as business needs evolve.</li><li>
Support other projects based on business needs.</li></ul><p><b>
Education &amp; Licensure Requirements:</b></p><ul><li>
High School Diploma required.</li><li>
Bachelor&rsquo;s degree is preferred.</li><li>
Basic Life Support (BLS) obtained or willing to obtain.</li><li>
Certified or Registered Pharmacy Technician in the state of OH required.</li><li>
Nationally certified - PTCB or ExCPT required or obtained within 6 months of hire.</li><li>
Must be willing to obtain and maintain licenses or certifications in multiple states.</li></ul><p><b>
Other Skills or Qualifications:</b></p><ul><li>
3+ years of pharmacy experience is preferred.</li><li>
Excellent written and oral communication skills.</li><li>
Strong attention to detail and ability to handle multiple things simultaneously.</li><li>
Comfortable with technology and the ability to adapt to new systems.</li><li>
The position may require some travel. Must be willing to travel and have reliable transportation.</li><li>
Must be organized and able to work independently.</li></ul><p><b>
Here&rsquo;s what we&rsquo;d like to offer you:</b></p><ul><li>
Equal investment and support for our people and patients.</li><li>
A fun and ambitious growing environment with a culture that takes on important things, takes risks, and learns quickly.</li><li>
The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together.</li><li>
A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer.</li><li>
We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally.</li><li>
Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, Paid time off, Short- and Long-Term Disability, 401k match and more.</li></ul><p><b>
Additional Requirements:</b></p><ul><li><b>
Tuberculosis (TB) Screening:</b> Documentation of a negative screening conducted within the last 12 months.</li><li><b>
Hepatitis B:</b> Proof of a completed vaccine series or a positive blood titer result from within the last 12 months.</li><li><b>
Measles, Mumps, &amp; Rubella (MMR):</b> Proof of a completed vaccine series or positive blood titers from within the last 12 months.</li><li><b>
Varicella (Chickenpox):</b> Proof of vaccination, documented medical history of the disease, or positive blood titers from within the last 12 months.</li><li><b>
Tdap (Tetanus, Diphtheria, Pertussis):</b> Documentation of a booster administered within the last 10 years.</li><li><b>
Influenza:</b> Proof of vaccination for the current flu season.</li><li><b>
COVID-19:</b> Documentation of primary vaccine series and any boosters administered.</li><li><b>
General:</b> Additional health requirements may be requested as necessary.</li></ul><p>
We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.</p><p>
</p><p>MMvvItpaE9</p></div>

Pharmacy Technician

Ivy Rehab Network

<div><p><b>State of Location:</b></p>
Florida<p></p><p><b>
Position Summary:</b></p><p></p>
At Ivy Rehab, we're &quot;All About the People&quot;! As a Patient Engagement Advocate (Healthcare Customer Care Agent), you will play a crucial role in our mission to help enable people to live their lives to the fullest.<p></p><p>
Join Ivy Rehab&rsquo;s dedicated team where you&rsquo;re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.</p><p></p><p><b>
Job Description:</b></p><p></p><div><div><div><div><div><p><b>
Assignment: </b>Temporary (90-Day Assignment) with Opportunity to Become Permanent
</p></div><div><p><b>Schedule:</b> Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST</p></div></div></div><div></div><p>
We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.<br>
<br>
The<b> Patient Engagement Advocate </b>(Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a &ldquo;local&rdquo; patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.</p></div><p></p><div><p><b><br>
Your responsibilities will include:</b></p></div><div><ul><li><p>
Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.</p></li></ul></div><div><ul><li><p>
Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient&rsquo;s needs are handled with care.</p></li></ul></div><div><ul><li><p>
Leverage technology and knowledge base content modules to provide an experience that &ldquo;feels local&rdquo; from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid &ldquo;us vs them&rdquo; approach and demonstrate an inclusive &ldquo;we&rdquo; mentality.</p></li></ul></div><div><ul><li><p>
Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.</p></li></ul></div><div><ul><li><p>
Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.</p></li></ul></div><div><ul><li><p>
Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.</p></li></ul></div><div><ul><li><p>
Effectively inform and educate patients on insurance and about our financing/payment plan options.</p></li></ul></div><div><ul><li><p>
Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.</p></li></ul></div><div><ul><li><p>
Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.</p></li></ul></div></div><div><div><ul><li><p>
Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.</p></li></ul></div><div><ul><li><p>
May work in other channels such as outbound, email, chat, etc.</p></li></ul></div><div><ul><li><p>
Perform other duties as assigned.</p></li></ul></div><p></p><div><p><b><br>
To excel in this role, you should </b><b>possess</b><b>:</b></p></div><div><ul><li><p>
High School/GED or equivalent; College degree is preferable</p></li></ul></div><div><ul><li><p>
Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps</p></li><li><p>
Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.</p></li><li><p>
Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency &lt;50 ms; and Packet Loss &lt;2%</p></li><li><p>
Preferred typing aptitude of 50-70 WPM.</p></li></ul></div><div><ul><li><p>
Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)</p></li></ul></div><div><ul><li><p>
Demonstrated tenure in previous positions of at least 2-3 years</p></li></ul></div><div><ul><li><p>
Must have a dedicated, quiet workspace at home (with a door) to work without distractions</p></li></ul></div><div><ul><li><p>
Must be able to provide a reliable high-speed internet connection for remote work</p></li></ul></div><div><ul><li><p>
Excellent verbal and written communication skills and the ability to effectively engage with patients</p></li></ul></div><div><ul><li><p>
Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)</p></li></ul></div><div><ul><li><p>
Attention to detail</p></li></ul></div><div><ul><li><p>
Ability to work in a fast-paced environment</p></li></ul></div><div><ul><li><p>
Must be technically savvy, with demonstrated experience working with multiple systems and apps</p></li></ul></div><p></p><div><p><b>
We welcome you to apply if you </b><b>hold</b><b> the following attributes:</b></p></div><div><ul><li><p>
Good listener</p></li></ul></div><div><ul><li><p>
Collaborative and team player</p></li></ul></div></div><div><div><ul><li><p>
Ability to display caring attitude and be empathetic</p></li></ul></div><div><ul><li><p>
Multi-task-carry on engaging conversation while following proper protocols for information capture</p></li></ul></div><div><ul><li><p>
Receptivity to coaching as well as understanding your strengths and opportunities for development</p></li></ul></div><p></p><div><p><b><br>
Why choose Ivy</b><b>?</b></p></div><div><ul><li><p><b>
Best Employer:</b> A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.</p></li></ul></div><div><ul><li><p><b>
Exceeding Expectations:</b> Deliver best-in-class care and witness exceptional patient outcomes.</p></li></ul></div><div><ul><li><p><b>
Exceptional Partnerships: </b>Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.</p></li></ul></div><div><ul><li><p><b>
Empowering Values:</b> Live by values that prioritize teamwork, growth, and serving others.</p></li></ul><p></p><p><i>
#LI-remote</i></p><p><i>
#LI-ST1</i></p></div></div><p></p><p><i>
We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.</i></p><p></p><p>
ivyrehab.com</p></div><p></p>

Healthcare Customer Care Agent (Temp-to-Perm)

Thesis Pharmacy

<p></p><div><p>JOB DESCRIPTION</p><p><b>
CALL CENTER SPECIALIST</b></p><div><div><p><b>
Classification:</b></p><p><br>
Non-Exempt</p><p><b><br>
 Date:</b></p><p><br>
11/18/2025</p></div><div><p><b><br>
Reports to:</b></p><p><br>
Operations Supervisor</p><p><b><br>
Travel:</b></p><p><br>
N/A</p></div></div><p></p><p><b><br>
JOB SUMMARY</b></p><p>
At Thesis Pharmacy, we are committed to driving a patient-centered experience grounded in precision, quality, and personalized support. As a Call Center Representative, you will serve as the trusted, solutions-oriented point of contact empowering patients and providers to navigate their pharmacy needs with clarity and confidence.</p><p>
In this role, you will be a key contributor to delivering interactions that embody our organizational pillars of accuracy, empathy, and operational excellence. This opportunity is ideal for an individual who excels in a dynamic, fast-paced ecosystem, collaborates seamlessly with cross-functional partners, and is motivated by the meaningful impact their work has on patient well-being each day.</p><p><b>
SUPERVISORY RESPONSIBILITIES:</b></p><ul><li>
N/A</li></ul><p><b>
DUTIES/RESPONSIBILITIES:</b></p><ul><li>
High-impact verbal communication skills in English, with multilingual proficiency positioned as a strategic value enhancer.</li><li>
Ability to rapidly onboard and navigate call center, pharmacy, or healthcare technology platforms, leveraging training to accelerate operational excellence.</li><li>
Strong customer engagement capabilities with a proven aptitude for delivering empathetic, solution-oriented interactions in dynamic service environments.</li><li>
Competency in providing sales support, product recommendations, or consultative guidance within health, wellness, or related sectors.</li><li>
Foundational familiarity with pharmacy, medical, or nutritional terminology that supports streamlined workflow integration (helpful but not mandatory).</li><li>
Demonstrated integrity in processing payments and safeguarding sensitive patient or customer information in alignment with compliance standards.</li><li>
Advanced multitasking capacity and precision execution across high-volume, multi-channel communication streams.</li><li>
Consistent reliability, positive team alignment, and adaptability within fast-paced, performance-driven operational frameworks.</li><li>
Strong commitment to delivering elevated service experiences that reinforce patient wellness and organizational trust.</li></ul><p>
 <b>REQUIRED SKILLS/ABILITIES:</b></p><ul><li>
Exceptional verbal communication capabilities in English, with multilingual proficiency viewed as a strategic differentiator.</li><li>
Ability to navigate call center, pharmacy, or healthcare systems with agility.</li><li>
Strong customer engagement acumen, ideally with prior exposure to call center, customer service, or healthcare interactions.</li><li>
Sales-adjacent competencies, including product recommendation and consultative guidance within wellness or healthcare contexts.</li><li>
Familiarity with pharmacy, medical, or nutritional terminology, enabling faster operational ramp-up.</li><li>
High-integrity handling of payments and sensitive customer information, maintaining compliance and trust.</li><li>
Robust multitasking capacity and precision execution while managing high-volume, multi-channel workloads.</li><li>
Demonstrated reliability, positive team alignment, and resilience in a fast-paced service environment.</li><li>
Deep commitment to delivering best-in-class service experiences that support patient health outcomes.</li></ul><p><b>
EDUCATION AND EXPERIENCE:</b></p><ul><li>
Prior experience within call center operations, customer service ecosystems, healthcare support functions, or wellness-oriented environments is highly advantageous.</li><li>
Exposure to sales, product recommendation, or consultative engagement roles is considered a strong value accelerator.</li><li>
Formal education requirements are flexible; demonstrated capability and relevant hands-on experience are prioritized.</li></ul><p>
 <b>PHYSICAL REQUIREMENTS:</b></p><ul><li>
Ability to remain seated and fully engaged for extended periods while managing high-volume call flows and system navigation.</li><li>
Consistent use of standard office and communication equipment&mdash;including computers, headsets, and phone systems&mdash;to drive efficient service delivery.</li><li>
Capacity to maintain focus, accuracy, and responsiveness in a fast-paced environment with sustained screen time and repetitive task execution.</li></ul><p><b>
 </b><b>OTHER DUTIES:</b></p><ul><li>
 Executes additional responsibilities and cross-functional tasks as operational priorities evolve, supporting organizational agility and ensuring seamless service delivery across the patient experience lifecycle.</li></ul><p></p><p><br>
Job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time.</p><p>
Call Center Specialist (Job Description).pdf</p></div>

Call Center Specialist

Dana-Farber Cancer Institute

<div><div><div><div>Job Ref:</div><div>
JR-5367</div></div><br>
<div><div>Location:</div><div>
450 Brookline Ave, BOSTON, MA 02215</div><br>
</div>
<div><div>Category:</div><div>
Finance/Accounting</div></div><br>
<div><div>Employment Type:</div><div>
Full time</div></div><br>
<div><div>Work Location:</div><div>
Remote: occasional onsite</div></div><br>
<div></div><div><div>Salary/Pay Rate:</div><div>
$49,700.00 - $59,500.00 per year</div>
</div></div><p><b>Overview</b></p>
<p></p><div><div>The Financial Clearance Specialist serves as a patient liaison for pre-service financial clearance at Dana-Farber Cancer Institute (DFCI) and engagement throughout the patient&rsquo;s financial experience. Reporting to, and under close direction of, the Access &amp; Financial Engagement Supervisor, the Financial Clearance Specialist is responsible for managing all work related to financial clearance of new or prospective patients at DFCI and ongoing authorization for patients with out-of-network/high risk insurance plans. Working in a fast-paced, high-volume, dynamic environment, the Financial Clearance Specialist will demonstrate a strong understanding of payer coverage policies while ing appropriate payer guidelines to all aspects of out-of-network financial clearance. With guidance, the Financial Clearance Specialist will create accurate authorization requests and thorough and concise documentation, monitor requests for decision and communicate to the appropriate stakeholders, including the patient. This role requires attention to detail, the ability to multitask and think strategically, as well as a commitment to service excellence with the goal of protecting the financial interests of both patients and the Institute.<p>
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.</p><p><b><br>
PRIMARY DUTIES AND RESPONSIBILITIES:</b></p><p>
With supervision, the Financial Clearance Specialist I:</p><ul><li>
Reviews and monitors new patient daily appointment record and identifies and prioritizes patients with insurance plans that require prior authorization.</li><li>
Verifies insurance benefits, utilizing automated eligibility systems, payer portals, and/or telephone communication.</li><li>
Accurately and courteously communicates financial clearance process to patients, including a high-level benefits explanation, network status of DFCI for their plan, and authorization/ referral requirements; assists patients with resolving insurance related issues prior to initiating treatment.</li><li>
Reprioritizes work to respond to requests for clearance for clinically urgent patients and produces high quality work under time constraints.</li><li>
Monitors established patient work queues to ensure required authorization and/or referrals are obtained prior to service being rendered and within payer guidelines.</li><li>
Works with patient and/or Primary Care Physicians to complete payer-specific prior authorization request forms and applies appropriate guidelines to prior authorization requests.</li><li>
Responds to health plan-reviewed prior authorization requests that do not meet initial policy criteria. Works with the health plan to resolve issues and/or coordinate appropriate provider-to-health plan interventions (e.g., peer-to-peer discussions, letters of medical necessity, provider-initiated appeals, etc.).</li><li>
Effectively communicates with appropriate DFCI staff (e.g., New Patient Representatives, New Patient Coordinators, Established Patient Schedulers, clinical team) regarding financial clearance status.</li><li>
Maintains accurate, thorough, and complete records related to financial clearance activities to support post-claim denial workflows.</li><li>
Completes assigned work queues, projects, and other duties as directed.</li><li><p><br>
</p><p><b>KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:</b></p></li><li>
Strong customer service and communication skills, both written and verbal.</li><li>
Strong relationship building skills and collaboration abilities.</li><li>
Solid analytical and problem-solving skills.</li><li>
Ability to prioritize work with direction within established policies and meet pre-determined deadlines in a fast-paced environment.</li><li><b>
Ability to work with sensitive patient information and maintain confidentiality; ability to use good judgment, tact, and sensitivity.</b></li><li>
Working knowledge of Epic or other hospital information systems.</li><li>
Demonstrated knowledge of third-party payer rules and regulations.</li><li>
Proficiency in Microsoft Office preferred</li></ul><ul><li><b>
MINIMUM JOB QUALIFICATIONS:</b><br>
Minimum Education:<br>
High school diploma or GED, Bachelor&rsquo;s Degree preferred<br>
<br>
Minimum Experience:</li><li>
2-3 years of relevant work experience, such as hospital/physician office, prior authorization, financial counseling and/or billing experience.
</li><li>Other relevant experiences include, but are not limited to healthcare/business administration, training or instructional design, health insurance, medical policy review, and/or pharmacy support.</li></ul><p>
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to .</p><p>
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
</p><h3 class="jobSectionHeader"><b>EEO Poster</b></h3>
.<p>
Pay Transparency Statement</p><p>
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate&rsquo;s relevant experience, skills and qualifications.</p><p>
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).</p>
$49,700.00 - $59,500.00</div></div></div><p></p>

Financial Clearance Specialist

Mountain View Pain Center

<div><p><b>About Mountain View Pain Center:
</b></p><p>Mountain View Pain Center is a comprehensive pain management and rehabilitation practice committed to treating the whole patient with compassion, innovation, and teamwork. We blend chiropractic care, physical therapy, pain management, and acupuncture to create individualized, evidence-based treatment plans that address pain at its source.
</p><p>Our collaborative, patient-centered approach ensures every patient receives coordinated care from a multidisciplinary team working together towards the goals of restoring function, improving quality of life, and promoting long-term wellness. At Mountain View Pain Center, we believe healing happens best when providers communicate, support one another, and place the patient experience at the center of everything we do.
</p><p><b>Position Summary:
</b></p><p>We are seeking a creative, results-driven Digital Marketing Specialist to help expand our digital presence, strengthen our brand, and support patient growth initiatives across all service lines and locations. The Digital Marketing Specialist will be responsible for planning, executing, and optimizing digital marketing initiatives across multiple platforms. This role combines digital strategy, content creation, graphic design, website management, social media marketing, SEO, and analytics to drive patient awareness, engagement, and growth.</p><p>
The ideal candidate is both creative and analytical, capable of developing compelling content while measuring and improving campaign performance.</p><p><b>
Essential Duties &amp; Responsibilities:
</b></p><p><b>Digital Marketing Strategy</b></p><ul><li>
Develop and execute digital marketing campaigns aligned with organizational growth goals.</li><li>
Create and manage monthly marketing calendars and campaign schedules.</li><li>
Collaborate with leadership to support new clinic launches, service promotions, provider recruitment, and community outreach initiatives.</li><li>
Identify opportunities to improve digital presence and patient acquisition efforts.</li></ul><p><b>
Social Media Management</b></p><ul><li>
Manage all company social media platforms, including Facebook, Instagram, LinkedIn, YouTube, and emerging channels.</li><li>
Develop engaging content that promotes providers, services, patient education, company culture, and events.</li><li>
Schedule, monitor, and optimize social media posts.</li><li>
Track social media performance and provide monthly reporting.</li><li>
Respond to comments and messages as appropriate while maintaining brand standards.</li></ul><p><b>
Website Management</b></p><ul><li>
Maintain and update company websites.</li><li>
Create and publish landing pages, blog content, provider profiles, and service updates.</li><li>
Ensure websites remain optimized for user experience, SEO, and mobile responsiveness.</li><li>
Monitor website performance and identify opportunities for improvement.</li><li>
Coordinate with third-party vendors when necessary.</li></ul><p><b>
Search Engine Optimization (SEO)</b></p><ul><li>
Develop and execute SEO strategies to improve organic search rankings.</li><li>
Conduct keyword research and competitor analysis.</li><li>
Optimize website content, metadata, local listings, and directory profiles.</li><li>
Monitor SEO performance using Google Analytics, Google Search Console, and related tools.</li><li>
Improve local SEO efforts for multiple clinic locations.</li></ul><p><b>
Content Creation</b></p><ul><li>
Write and edit marketing copy for websites, blogs, email campaigns, social media, and advertising.</li><li>
Develop patient education content and provider-focused materials.</li><li>
Create content that supports both consumer and referral marketing efforts.</li><li>
Assist with video content planning and production.</li></ul><p><b>
Graphic Design &amp; Creative Development</b></p><ul><li>
Design digital and print marketing materials.</li><li>
Create brochures, flyers, presentations, event materials, signage, advertisements, and promotional assets.</li><li>
Ensure brand consistency across all marketing channels.</li><li>
Develop graphics for social media, email campaigns, and website content.</li></ul><p><b>
Email Marketing</b></p><ul><li>
Create and manage email marketing campaigns.</li><li>
Build and maintain email lists.</li><li>
Analyze campaign performance and optimize open rates, click-through rates, and conversions.</li></ul><p><b>
Analytics &amp; Reporting</b></p><ul><li>
Monitor and report on website traffic, SEO performance, social engagement, and campaign effectiveness.</li><li>
Track key performance indicators (KPIs) and provide actionable recommendations.</li><li>
Generate monthly performance reports for leadership.</li></ul><p><b>
Marketing Team Support</b></p><ul><li>
Support provider relations and field marketing teams with digital and print collateral.</li><li>
Assist with event marketing, sponsorships, and community outreach initiatives.</li><li>
Collaborate with internal stakeholders to execute marketing campaigns and initiatives.</li></ul><p><b>
Minimum Experience &amp; Qualifications:
</b></p><p><b>Required</b></p><ul><li>
Bachelor's degree in Marketing, Communications, Digital Media, Graphic Design, or related field.</li><li>
2+ years of digital marketing experience.</li><li>
Experience managing social media platforms and content calendars.</li><li>
Strong writing, editing, and communication skills.</li><li>
Experience with website content management systems (WordPress preferred).</li><li>
Basic graphic design experience using Adobe Creative Suite, Canva, or similar tools.</li><li>
Familiarity with Google Analytics and SEO best practices.</li></ul><p><b>
Preferred</b></p><ul><li>
Healthcare marketing experience.</li><li>
Experience managing multiple brands or locations.</li><li>
Knowledge of local SEO strategies.</li><li>
Experience with email marketing platforms.</li><li>
Video editing and content creation experience.</li><li>
Google Analytics and Google Ads certifications.</li></ul><p><b>
Skills &amp; Competencies</b></p><ul><li>
Creative thinker with strong attention to detail.</li><li>
Strong project management and organizational skills.</li><li>
Ability to manage multiple projects and deadlines simultaneously.</li><li>
Data-driven mindset with strong analytical abilities.</li><li>
Self-motivated and capable of working independently.</li><li>
Collaborative team player with excellent interpersonal skills.</li></ul><p><b>
Work Location</b>: DTC Corporate Office</p><p><b>
Salary Range: </b>$70,000 to $80,000 annually
</p><p><b>Benefits:
</b></p><ul><li>401(k) matching
</li><li>Dental, Health and Vision insurance
</li><li>Life insurance
</li><li>Paid time off
</li><li>Short and Long term disability</li></ul></div>

Digital Marketing Specialist - DTC Office

University of California - San Francisco

<div><p><b>Department Description:
</b></p><p>The School is committed to providing outstanding, integrated patient-centered care, preparing the next generation of clinicians and scientists for a rapidly evolving health care system, leading the world in scientific discovery and its translation into improved patient care and public health, creating and maintaining a supportive work and learning environment that attracts the best faculty, staff, students and trainees who can meet the changing needs of the School, society and profession, and optimizing resources to support strategic objectives and maximize stakeholder value.
 </p><p>We provide comprehensive oral health care services with over 120,000 patient visits per year. We offer a four-year DDS program as well as a two-year program for international dentists that culminates in the DDS degree. We have numerous specialty residencies, PhD and Master&rsquo;s degree programs in Oral and Craniofacial Sciences, a combined DDS-PhD program, and a combined PhD-dental specialty training program. Other graduate programs include Craniofacial and Mesenchymal Biology and Bioengineering, and a DDS/MBA program. The School is one of the preeminent oral and craniofacial research enterprises in the world, ranking number one in National Institute of Health funding for 25 consecutive years.
</p><p><b>UCSF Dental Center
</b></p><p>UCSF Dental Center is a cohesive entity within the structure of UCSF&rsquo;s School of Dentistry that oversees and operates all clinical activities in the dental school. Its primary goal is to provide outstanding, seamless, cutting-edge patient-centered care. The Dental Center also aims to provide state of the art clinical experiences and education to students; deliver cost-effective dental health care; and generate resources for reinvestment in the School of Dentistry&rsquo;s educational, clinical and scholarship missions. UCSF Dental Center&rsquo;s primary services include all advanced dental specialty programs, and the general dentistry and specialty faculty practices. A majority of the Dental Center&rsquo;s clinical facilities are located at the Parnassus Campus, with affiliated clinics at Buchanan Dental Center and an additional presence at Mission Bay and the Priscilla Chan and Mark Zuckerberg San Francisco General Hospital and Trauma Center.
</p><p><b>Job Summary:
</b></p><p>The Visual Communications Specialist plays a key role in advancing UCSF School of Dentistry&rsquo;s (SOD) mission areas by designing and producing high-impact visual content for internal and external audiences. This position supports communication campaigns that range from employee engagement and institutional initiatives to the launch and promotion of new healthcare clinics and academic programs.
</p><p>The Specialist will create visuals that effectively communicate across multiple environments&mdash;digital, print, and physical spaces&mdash;ensuring accessibility and impact for audiences both on and off campus and in clinic, including those who may not be desk-based.</p></div>
<br><div><p><b>Required Qualifications:
</b></p><ul><li>Bachelor&rsquo;s degree in communications, graphic design, marketing, or a related field, or equivalent experience
</li><li>3&ndash;5 years of professional experience in visual design, preferably in a higher education, healthcare, or nonprofit environment
</li><li>Advanced knowledge of design and communications concepts and applicable software applications.
</li><li>Advanced knowledge of production processes for a variety of media and knowledge of vendor requirements for a variety of products
</li><li>Advanced knowledge of the location, including its vision, mission, goals, and objectives
</li><li>Advanced design, creative and artistic skills
</li><li>Advanced skills to devise broad design ideas, present them to clients, and produce results on time and within budget
</li><li>Advanced interpersonal communications skills, including active listening skills and skills to work effectively within teams and to effectively provide advanced design advice and consultation to clients on all aspects of visual communications
</li><li>Critical thinking skills, advanced organizational skills and proactive problem-solving / problem resolution skills. Creative problem-solving and visual storytelling
</li><li>Strong proficiency in Adobe Creative Cloud (InDesign, Illustrator, Photoshop, After Effects) and Canva
</li><li>Demonstrated experience designing for both print and digital channels
</li><li>Demonstrated editorial experience writing and editing copy
</li><li>Excellent understanding of layout, typography, and color theory
</li><li>Familiarity with accessibility and inclusive design standards
</li><li>Proficiency with digital and email marketing platforms such as Constant Contact
</li><li>Ability to manage multiple projects, meet deadlines, and work collaboratively with cross-functional teams
</li>Ability to work in a fast-paced environment with multiple stakeholders<br>
<li>
</li></ul><p></p><p><b>Preferred Qualifications:
</b></p><ul><li><p>Experience with large-format display design (digital screens, banners, posters)
</p></li><li><p>Motion graphics or video editing experience
</p></li><li><p>Understanding of internal communications or employee engagement design strategy
</p></li><li><p>Ability to lead and mentor others in the department</p></li></ul></div>

VISUAL COMM SPEC 4

Search 6195+ Patient engagement specialist jobs near you this June. New roles added regularly across leading industries. Apply today.