patient engagement specialist

DM Clinical Research

<div><p>DM Clinical Research, the largest privately-owned Research Management Organization in the Houston area and one of the top fifty in the country, is looking for a <b>Patient Engagement Specialist </b>for their Patient Marketing Department. Please note this position will be paid on an hourly basis.</p><p>
</p><p><b>Responsibilities:</b></p><p><br>
A Patient Engagement Coordinator for DM Clinical Research (DMCR) will be responsible for but<br>
not limited to:</p><ul><li>
Completing DMCR-required training, including GCP and NIH.</li><li>
Engaging diverse populations to volunteer as participants in diverse research studies.Capturing required metrics in company databases while adhering to IRB and HIPAA<br>
guidelines for data collection, to drive ongoing evaluation of program operations</li><li>
Analyzing daily metrics in all databases to assess individual and team performance</li><li>
Initiating data-driven improvements for engagement, enrollment, and retention<br>
processes</li><li>
Learning process of engagement and enrollment after training and observation by<br>
Clinical Research Coordinator and Principal Investigators (PIs).</li><li>
Communicating closely with patients, providers, clinical team, outreach workers, and other staff to promote participation and achieve patient engagement metrics established management team.</li><li>
Utilizing electronic medical records and health center workflow to maximize patient<br>
engagement and minimize interruptions to clinical processes.</li><li>
Assist with creation and execution of patient marketing collateral
</li><li>Social media management for patient marketing</li></ul><p>
</p><p></p><p><b>Experience and Skills Required:</b></p><ul><li>
Beginning follow-up process to maintain contact with participants already enrolled in the program.</li><li>
Flexibility to work evenings and weekends.</li><li>
Bachelor&rsquo;s Degree required
</li><li>Some social media/marketing experience preferred</li><li>
Graphic design experience is a plus but not required</li></ul></div>

Patient Engagement Specialist

HarmonyCares

<div>Overview:
<div>
HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.</div><div></div><div><b><br>
Our Mission</b> &ndash; To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.</div><div></div><div><b><br>
Our Shared Vision</b> &ndash; Every patient deserves access to quality healthcare.</div><div></div><div><b><br>
Our Values</b> &ndash; The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.</div><div></div><div><b><br>
Why You Should Want to Work with Us</b></div><ul><li>
Health, Dental, Vision, Disability &amp; Life Insurance, and much more</li><li>
401K Retirement Plan (with company match)</li><li>
Tuition, Professional License and Certification Reimbursement</li><li>
Paid Time Off, Holidays and Volunteer Time</li><li>
Paid Orientation and Training</li><li>
Great Place to Work Certified</li><li>
Established in 11 states</li><li>
Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!</li></ul><div></div><div><br>
More details about the benefits we offer can be found at https://careers.harmonycares.com/benefits.</div>
Responsibilities:
<div>
The Patient Engagement Specialist is responsible for new patient acquisition. The role is critical to drive the growth of the organization and meet our patient engagement commitments to HarmonyCares customers and partners. The Patient Engagement Specialist is responsible for reaching out to eligible patients to explain services, addressing a variety of inquiries, gathering feedback, and scheduling new patient appointments. The Patient Engagement Specialist is to address questions quickly while providing responses and meeting the needs of the patient and HarmonyCares internal team members in a timely, calm, and professional manner. The PES develops a deep level of trust with patients in a vulnerable chapter of life, understanding their needs, engaging the patient on how HarmonyCares can best support them and their families, and orchestrating the initial engagement with the clinical team.</div><div></div><div><b><br>
Essential Duties and Responsibilities</b></div><ul><li>
Conduct outbound calls to eligible patients and working to facilitate efficient scheduling of initial in-home appointments</li><li>
Ensure patients receive a detailed explanation of program services</li><li>
Thoroughly and accurately document call notes and scheduling details in electronic system</li><li>
Expedite emergency clinical calls as needed</li><li>
Process new appointments or changes to existing appointments</li><li>
Document accurate and concise patient/family feedback and special needs during each call in our systems, enabling our market-based clinicians to provide excellent care during each appointment</li><li>
Must achieve and sustain expected metrics set by department leadership to include but not limited to: Quality Scores, Acceptance Rates, Number of Patients Engaged and Alignment with Harmony Care Core Values</li><li>
Demonstrate compassion for individual needs, attention to detail, and collaborating with other team members</li><li>
Demonstrate a high level of professionalism and continuous improvement while participating in the call quality monitoring processes</li><li>
Utilizes exceptional communication and social skills to clearly explain services and needs to patient/family</li><li>
Complete ongoing training and coaching programs for further skills development by deadlines</li><li>
Work collaboratively and efficiently with other corporate and market based team members to ensure patients receive exceptional service</li><li>
Perform other duties as assigned</li></ul>
Qualifications:
<div><b>
Required Knowledge, Skills and Experience</b></div><ul><li>
High school diploma</li><li>
Ability to multi-task while given competing priorities</li><li>
Ability to communicate in an empathetic, compassionate, and professional demeanor at all times</li><li>
Ability to problem solve with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner</li><li>
Ability to analyze problems and resolve issues in a rapid, direct and complete manner</li><li>
Demonstrates short and long-term persistence in meeting objectives and personal development</li><li>
Ability to adapt to new systems and changes as required and apply guidelines/procedures</li><li>
Excellent communicator with an uplifting and personable manner with outstanding phone etiquette</li><li>
Excellent written communication skills with success in providing notes, updates, and written communications via computer systems</li><li>
Excellent data-entry skills and proven ability to navigate multiple computer screens</li></ul><div><b>
Preferred Knowledge, Skills and Experience</b></div><ul><li>
Bachelor&rsquo;s degree</li><li>
1 year or more of experience and success in exceeding individual and team goals in an inside sales, telephonic sales, fundraising or similar position</li><li>
Working knowledge of the healthcare industry</li><li>
Ability to speak multiple languages fluently</li></ul>
Posted Max Pay Rate: USD $25.69/Hr. Posted Min Pay Rate: USD $20.10/Hr. Pay Transparency: Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations. Notice:
<div>
HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.</div></div>

Patient Engagement Specialist/Bilingual Russian

Valeo Wellbeing 

<p>Valeo Health is looking for a strong communicator to join our growing team in the UAE.<br/>This role is ideal for someone with a pharmacy, life sciences, healthcare, or biomedical background who is confident speaking with clients, following up consistently, and managing patient communication with professionalism and care.</p><p><b>What you'll do</b></p><ul><li>Call and chat with leads and existing clients to guide them through the consultation and purchase journey</li><li>Follow up after consultations to support next steps, payments, and delivery coordination</li><li>Conduct ongoing check-ins to improve treatment adherence and client continuity</li><li>Answer first-line questions on product use, storage, and general support</li><li>Maintain accurate CRM notes, follow-up schedules, and call outcomes</li><li>Coordinate with our doctors and internal teams when escalation is needed</li><li>Support conversion in a way that is ethical, patient-first, and clinically grounded</li></ul><p><b>Who we're looking for</b></p><ul><li>Background in pharmacy, life sciences, healthcare, or a related field</li><li>Confident and articulate across phone and chat-based client communication</li><li>Comfortable building trust with patients and handling sensitive conversations professionally</li><li>Organised, proactive, and consistent with follow-through</li><li>Experience in tele-sales, patient coordination, wellness, or pharmacy is a strong advantage</li><li>Arabic-speaking is a plus</li></ul><p><b>Role details</b></p><ul><li>Full-time | UAE-based</li><li>Compensation: Base salary + performance-linked incentive</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED5,000.00 - AED8,000.00 per month</p><p>Work Location: In person</p>

Patient Engagement & Sales Specialist / Tele pharmacist

لدله الصحية

<div><div><div><div><h4 class="jobSectionHeader"><b>Senior Specialist - Administration</b><p>Full Time</p></h4></div><div>
Posted On: Sunday, March 8th, 2026</div></div></div><div><div>
Description</div><div><p>
Job Purpose</p><p>
To lead and support the planning and execution of patient engagement initiatives that foster meaningful interactions, enhance satisfaction, and promote a patient-centered culture across the hospital. Roles and Responsibilities Key Accountabilities Areas Key Activities Organizational Accountabilities:</p><ul><li>Ensure work is performed based on approved policies, processes, procedures, and instructions</li><li>Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement</li><li>Ensure day-to-day activities are properly performed in line with policies and procedures</li><li>Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner Functional Accountabilities:</li></ul><p>
 Design and implement patient engagement programs aligned with hospital strategy and patient experience goals</p><p>
 Conduct advanced analysis of patient feedback and behavior to identify areas for improved communication and involvement</p><p>
 Collaborate with clinical and support departments to co-create patient-centered processes and touchpoints</p><p>
 Lead focus groups, advisory councils, and other patient involvement platforms to gather insights</p><p>
 Support the development of educational materials and digital engagement content tailored to patient needs</p><p>
 Monitor patient engagement KPIs and contribute to regular reporting for leadership</p><p>
 Act as a liaison between patients and departments to ensure concerns and suggestions are addressed proactively</p><p>
 Mentor junior staff and provide guidance on engagement tools, language, and patient interaction strategies</p><p>
 Drive continuous improvement based on patient feedback, perception data, and best practices</p><p>
 Ensure alignment with regulatory and accreditation standards related to patient rights and communication</p></div></div><div><div>
Requirements</div><div><p>
Key Contacts Key Internal Stakeholders Key External Stakeholders</p><p>
 Operations and IT Teams</p><p>
 Clinical Departments (Nursing, Physicians)</p><p>
 Marketing and Communications</p><p>
 Quality and Patient Safety Teams</p><p>
 All staff</p><p>
 Patients and Families</p><p>
 Ministry of Health (MOH)</p><p>
 Accreditation Bodies (e.g., CBAHI)</p><p>
 Benchmarking and performance analytics vendors</p><p>
Job Qualifications and Requirements Knowledge and Experience</p><p>
 5&ndash;7 years of experience in patient engagement, experience, or healthcare communication</p><p>
 Strong understanding of patient rights, engagement strategies, and experience measurement tools</p><p>
 Familiarity with Saudi healthcare regulations and accreditation standards (e.g., CBAHI, JCI) Education and Certifications</p><p>
 Bachelor&rsquo;s degree in Healthcare Administration, Communication, Psychology, or related field Skills</p><p>
 Excellent interpersonal and communication skills</p><p>
 Strong project management and facilitation abilities</p><p>
 Data analysis and insight generation from surveys or patient feedback</p><p>
 Proficiency in tools such as Excel, PowerPoint, and patient experience platforms</p><p>
 Fluency in English and Arabic are a plus</p><p>
 Empathetic, culturally sensitive, and service-oriented mindset Attitude</p><p>
 Strong Work Ethic</p><p>
 Dependability and Responsibility</p><p>
 Possessing a Positive Attitude</p><p>
 Adaptability</p><p>
 Honesty and Integrity</p><p>
 Self-Motivated</p><p>
 Motivated to Grow and Learn</p><p>
 Strong Self-Confidence Conditions</p><p>
 This job description will become effective from the date signed by the employee.</p><p>
 This job description shall be subject to periodic review and may be changed at any time, in consultation with the employee</p></div></div><div><div>
Summary</div><div><div><div><div><b>
Experience Required</b><b>:</b></div><div><div>
5 year(s) minimum</div></div></div><div><div><b>
Career Level</b><b>:</b></div><div><div>
Senior</div></div></div></div></div></div><div><p>
Languages</p></div></div><p></p>

Senior Specialist - AdministrationFull Time

Form Health

<div><p><b>Form Health</b> is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Obesity impacts more than 40% of the US adult population, and although historically only about 1% of patients received medical treatment for their disease, the field of Obesity Medicine is entering a period of rapid growth. Form Health provides high-quality expert care and leverages technology to enhance the patient experience. All Form Health patients work closely with their care team, which includes board certified physicians, advanced practice professionals and Registered Dietitians. Through our proprietary mobile app patients engage in regular video visits, as well as text messaging, photo journaling, digital data transmission, and customized educational materials. We hold ourselves to the highest standards of clinical care, and to treating every individual with empathy and respect.</p>
<p>
Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team. Our mission is to empower patients and be leaders in Obesity Medicine driving impact at a national scale. We are deeply invested in our core value to put patients first, and also deeply committed to creating a culture where every employee is valued and we learn and improve together.</p>
<p><b>
About the Role:</b></p>
<p>
We are looking for a Member Marketing Specialist who will be responsible for supporting the execution of member engagement, onboarding, and retention marketing programs that drive meaningful patient outcomes. This will be a full-time opportunity, reporting to the Senior Manager, Member Marketing, while working closely with Client Success, Product, Clinical, and Operations teams. Ideally, this individual will be based in Boston and work from our office Tuesday - Thursday, but we are open to considering remote candidates.</p>
<p><b>
What You Will Do</b></p>
<ul>
<li>Assist in planning and executing engagement initiatives across all clients, ensuring timely and effective communication</li>
<li>Develop and organize marketing materials for new client onboarding, including communication plans, presentations, and program launch assets</li>
<li>Plan, schedule, and coordinate client-facing webinars; manage logistics, promotion, and post-event follow-up. Assist in creating each presentation, ensuring client details and Form Health branding are accurate</li>
<li>Build and maintain client-specific landing pages to support program enrollment</li>
<li>Work closely with our clinical experts to support the development of quarterly flyers, topical webinars, and educational materials</li>
<li>Organize, prioritize, and track multiple ongoing client communication projects; ensure timelines and deliverables are met</li>
<li>Partner with Client Success, Product, Engineering, and Clinical teams to ensure alignment and smooth execution of marketing initiatives</li>
<li>Join client discussions as needed and speak confidently about our program, resources, and engagement approach</li>
<li>Build and manage multi-channel campaigns (email, SMS, push notifications, direct mail), including campaign setup, segmentation, and deployment</li>
<li>Analyze campaign performance metrics and share actionable insights to continuously improve open rates, click-through rates, conversion, and engagement outcomes</li>
<li>Track and report on key member engagement KPIs, contributing to measurement frameworks that demonstrate the impact of marketing on patient activation and retention</li>
<li>Ensure all patient communications adhere to HIPAA and healthcare compliance guidelines</li>
</ul>
<p><b>About You</b></p>
<ul>
<li>3+ years of marketing experience, preferably in healthcare or health-tech</li>
<li>Strong proficiency with Google Workspace (Docs, Slides, Sheets, Drive)</li>
<li>Ability to articulate program components and communicate recommendations clearly during client meetings</li>
<li>Exceptional organizational and project management skills, with a proven ability to handle multiple deadlines</li>
<li>A creative eye - comfortable editing copy, shaping layouts, or enhancing visual assets</li>
<li>Familiarity with or willingness to learn new platforms and tools to streamline workflow (e.g., webinar platforms, CMS tools, design software)</li>
<li>Strong interpersonal skills and comfort working in a cross-functional environment, paired with the ability to work independently and figure things out</li>
<li>A proactive, resourceful, and solutions-oriented approach to daily tasks</li>
<li>Data-driven mindset with the ability to analyze campaign performance, identify trends, and translate insights into optimized strategies</li>
<li>Strong written communication skills with the ability to adapt messaging for different audiences and channels</li>
<li>Commitment to putting the patient/member experience at the center of all marketing decisions</li>
<li>Familiarity with healthcare regulations and patient privacy (HIPAA) preferred</li>
<li>Bachelor's degree in Marketing, Communications, or related field preferred</li>
</ul>
<p><b>More about Form Health's benefits</b></p>
<ul>
<li>Competitive salary and equity in a high growth start-up</li>
<li>Comprehensive health benefits (medical, dental, vision)</li>
<li>401k program</li>
<li>Flexible work schedules and paid time off</li>
<li>Paid parental leave</li>
</ul>
<p><b>Form Health's commitment to building a diverse, equitable, and inclusive work environment</b></p>
<p>
Form Health is committed to creating a culture and environment that celebrates diversity and inclusion, while fostering safety and belonging. This extends from our remote patient care to our corporate offices and everywhere in between. We are looking for team members who want to help us further our Diversity, Equity, and Inclusion (DEI) efforts and who share our attitudes for creating an inclusive, safe, and positive work environment.</p></div>

Member Marketing Specialist

Lumina Care

<p><b>Company overview: </b>Lumina Care is focused on unifying, coordinating, and managing care for geriatric patients in nursing facilities and at home. We offer a range of services to improve health outcomes and quality of life for patients, including afterhours telehealth, transitional care, chronic care, remote patient monitoring, behavioral health and telehealth psychiatry.</p><p><b>Job title:</b> Clinical Program Facilitator</p><p><b>Purpose/Summary:</b> The Clinical Program Facilitator serves as the primary on-site representative of Lumina Care, responsible for building strong relationships with partner facilities and onboarding patients into Lumina Care&rsquo;s clinical programs, including CCM, BHI, and CoCM. This role plays a critical part in ensuring a positive initial experience for patients, facility staff, and providers while supporting compliance, education, and operational excellence. The Facilitator also trains staff on the use of the Emma Care platform for after-hours telehealth services.</p><p><b>Role &amp; Core Responsibilities: </b></p><p><b>Patient &amp; Facility Engagement</b></p><ul><li>Serve as the on-site &ldquo;face of Lumina Care&rdquo; at partner facilities</li><li>Build and maintain positive working relationships with facility leadership, staff, and patients</li><li>Conduct patient onboarding for CCM, BHI, and CoCM programs</li><li>Educate patients and families on program benefits, consent, and participation requirements</li><li>Ensure patient enrollment documentation is completed accurately and timely</li></ul><p><b>Program Implementation &amp; Training </b></p><ul><li>Facilitate initial site visits for new facility implementations</li><li>Train facility staff and care teams on Lumina Care workflows and expectations</li><li>Provide hands-on training for the Emma Care platform, including after-hours telehealth functionality</li><li>Support troubleshooting and user adoption during the onboarding phase</li><li>Act as a liaison between facilities and Lumina Care clinical and operations teams</li></ul><p><b>Documentation &amp; Reporting </b></p><ul><li>Maintain accurate records of patient onboarding activity</li><li>Prepare and submit required reports, checklists, and visit summaries</li><li>Utilize tablets and mobile technology to complete documentation in real time</li></ul><p><b>Travel &amp; Logistics</b></p><ul><li>Travel to assigned facilities to conduct in-person onboarding and training</li><li>Coordinate schedules and visits with internal teams and facility contacts</li><li>Manage travel planning efficiently while maintaining professionalism and punctuality</li></ul><p><b>Qualifications: Required Qualifications</b></p><ul><li>High school diploma or equivalent required; associate or bachelor&rsquo;s degree preferred</li><li>Experience in healthcare, care coordination, patient engagement, or clinical operations</li><li>Strong interpersonal and communication skills with the ability to engage diverse populations</li><li>Proficiency in Microsoft Excel and Word</li><li>Comfortable using tablets, mobile applications, and web-based platforms</li><li>Ability to learn and train others on new technology systems (including Emma Care)</li><li>Reliable automobile with valid driver&rsquo;s license and insurance</li><li>Ability to travel up to <b>50%</b> of the time</li></ul><p><b>Preferred Qualifications </b></p><ul><li>Experience working in a Skilled Nursing Facility</li><li>Experience onboarding patients or training staff</li><li>Familiarity with telehealth platforms</li><li>Bilingual (Spanish/English) a plus</li><li>Licensed Practice Nurse, Registered Behavior Technician or Community Health Worker experience</li></ul><p><b>Working conditions: </b>Consistent with the Americans with Disabilities Act (ADA), Lumina Care provides reasonable accommodations to qualified individuals with disabilities unless doing so would cause undue hardship.</p><p><b>Work Environment </b></p><ul><li>Combination of on-site facility visits and home office work</li><li>Frequent interaction with patients, caregivers, and facility staff</li><li>Potential exposure to infectious diseases</li><li>Use of tablet, laptop, and mobile devices</li></ul><p><b>Physical Requirements </b></p><ul><li>Standing, walking, and moving throughout facilities for extended periods</li><li>Sitting and typing for documentation and reporting</li><li>Light lifting of materials (up to <b>20 pounds</b>) such as equipment or supplies</li><li>Ability to climb stairs and navigate facility environments</li></ul><p><b>Mental &amp; Cognitive Requirements</b></p><ul><li>Ability to multitask, prioritize, and manage time effectively</li><li>Strong attention to detail and accuracy</li><li>Ability to communicate complex information clearly and compassionately</li></ul><p><b>Schedule &amp; Travel</b></p><ul><li>Primarily weekday hours; occasional early mornings or extended days based on facility needs</li><li>Travel required up to <b>50%</b></li><li>Overnight travel will be required periodically</li><li>Weekend work is not routine but may occur occasionally based on program needs</li></ul><p><b>Compensation:</b> $20-$40 per hour. Compensation is determined based on market range, experience, skills, education, and qualifications.</p><p><b>List of other benefits. </b></p><p>We offer a comprehensive and competitive benefits package to support our employees, including:</p><ul><li>Medical, Dental, and Vision Insurance</li><li>Paid Time Off (PTO)</li><li>Paid Holidays and Floating Holidays</li><li>Flexible Work Arrangements and Remote Work Options</li></ul><p><b>Summary: </b></p><p>Lumina Care is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by law.</p><p>Pay: $20.00 - $40.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Can you start ASAP?</li></ul><p>Experience:</p><ul><li>Multi-level management: 1 year (Required)</li></ul><p>License/Certification:</p><ul><li>Driver's License (Required)</li></ul><p>Ability to Commute:</p><ul><li>San Antonio, TX 78213 (Required)</li></ul><p>Work Location: Hybrid remote in San Antonio, TX 78213</p>

Clinical Program Facilitator (CNA/LPN/Social Worker)

Guidehealth

<div><b>Company Description</b><p><b><br>
WHO IS GUIDEHEALTH?</b></p><p>
Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides&trade; and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.</p><p></p><b><br>
Job Description</b><p><br>
The Healthguide is a key member of Guidehealth&rsquo;s care delivery model, serving as a bridge between patients, their primary care physicians and specialty providers, community resources, and the Guidehealth clinical team. This role blends non‑clinical patient navigation with foundational clinical insight, helping patients overcome barriers to care, strengthening relationships with medical practices, coordinating resources, and supporting whole‑person health.</p><p>
The Healthguide engages patients remotely and occasionally in person to help them understand their health needs, navigate medical and social systems, close gaps in care, and progress toward optimal health outcomes. In this position, you will support Guidehealth&rsquo;s mission to empower patients, reduce the cost of care, and promote efficient, compassionate healthcare delivery by leading with empathy.</p><p><b>
WHAT YOU&rsquo;LL BE DOING</b></p><p><b>
Patient Engagement &amp; Navigation</b></p><ul><li>
Build trusting, ongoing relationships with patients, families, caregivers, and medical/behavioral health providers.</li><li>
Engage high‑risk or targeted patient populations using bi-directional communication to address health questions, concerns, and care needs.</li><li>
Identify and assess medical, behavioral, social, emotional, and financial needs to support whole‑person care.</li><li>
Support patients in understanding and following care plans, health goals, and preventive care needs, including education and motivational interviewing.</li><li>
Conduct non‑clinical assessments, surveys, and interventions to help patients navigate medical, behavioral, and social systems.</li></ul><p><b>
Care Coordination &amp; System Navigation</b></p><ul><li>
Strengthen the connection between patients and their healthcare providers by addressing barriers, facilitating communication, and coordinating follow‑up.</li><li>
Assist with referrals, transportation, appointment scheduling, and linkage to specialty care or community‑based resources (CBOs).</li><li>
Utilize knowledge of referral processes, prior authorizations, gaps in care, SDOH factors, and community programs to improve patient outcomes.</li><li>
Escalate medical issues appropriately to RN Care Managers, Social Workers, PCP offices, or Guidehealth leadership.</li></ul><p><b>
Documentation &amp; Technology</b></p><ul><li>
Accurately and promptly document all interactions, assessments, and interventions in the electronic health record (EHR) and Guidehealth documentation systems.</li><li>
Demonstrate comfort using various EHR platforms (e.g., Epic, Athena, Cerner), analytics tools, and Microsoft Office.</li><li>
Manage referrals, track tasks, complete reconciliations, and maintain detailed records according to Guidehealth policies.</li></ul><p><b>
Collaboration &amp; Performance</b></p><ul><li>
Work independently while collaborating closely with Guidehealth case management teams and medical practice staff.</li><li>
Meet assigned Key Performance Indicators (KPIs) tied to patient engagement, health outcomes, and reduction of medical spend.</li><li>
Participate in Guidehealth meetings, training sessions, and quality‑of‑care initiatives.</li></ul><p><b>
Compliance &amp; Professional Standards</b></p><ul><li>
Follow all HIPAA, PHI security, and Guidehealth privacy policies.</li><li>
Maintain professionalism, compassion, empathy, cultural competence, and sound judgment in all interactions.</li></ul><p></p><b><br>
Qualifications</b><p><b><br>
WHAT YOU'LL NEED TO HAVE</b></p><p><b>
Education &amp; Certifications</b></p><p>
Certified Medical Assistant (preferred) OR</p><ul><li>
Certified Community Health Worker/Assistant OR</li><li>
Licensed Practical Nurse or degree in a healthcare‑related field with relevant experience OR</li><li>
Certified Emergency Medical Technician (preferred).</li><li>
Bachelor&rsquo;s Degree in health-related field (preferred).</li><li>
Patient Navigation certification preferred or willingness to obtain within 1 year.</li><li><b>
Bilingual English/Hindi speaking required</b></li></ul><p><b>
 Experience Requirements</b></p><ul><li>
At least 2&ndash;3 years of related experience in patient navigation, medical assisting, health promotion, care coordination, or similar roles.</li><li>
Equivalent experience includes working in similar roles for several years without formal certification.</li><li>
Experience working directly with patients in clinical or non‑clinical settings, preferably with complex medical/social needs.</li><li>
Demonstrated experience with EHR documentation and remote‑work effectiveness.</li></ul><p><b>
Required Skills &amp; Competencies</b></p><ul><li>
Exceptional communication: verbal, written, listening, and documentation accuracy.</li><li>
Ability to prioritize multiple tasks, manage time effectively, and work autonomously in a remote environment.</li><li>
Knowledge of medical terminology, primary care workflows, and social determinants of health.</li><li>
Familiarity with motivational interviewing, behavioral change management, and patient education principles.</li>
Strong customer‑service orientation; diplomacy and tact in communication.<br>
<li>
</li></ul><br>
<br>
<b>Additional Information</b><p><b><i><br>
The base pay range for this role is between $21-$24 per hour paid bi-weekly Plus $1.50 language differential an hour</i></b></p><div></div><p><b>
ALIVE with Purpose: How We Thrive at Guidehealth</b></p><p>
At Guidehealth, our values come to life in everything we do.</p><ul><li>
We are Driven by <b>A</b>ccountability &mdash; grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike.</li><li>
Always Growing, Always <b>L</b>earning &mdash; staying curious and continuously improving inspires us to shape a better future for healthcare.</li><li>
With Collaborative <b>I</b>nnovation, we solve problems creatively, making every experience better for our employees and the patients we serve.</li><li>
At Guidehealth, Every <b>V</b>oice Matters &mdash; we believe our collective strength is rooted in the unique perspectives of each team member.</li><li>
And through <b>E</b>mpathy in Action, we build stronger connections with those who count on us.</li><li>
This is what it means to be <b>ALIVE</b> with purpose. This is how we thrive &mdash; together &mdash; at Guidehealth.</li></ul>
<p><b>
BENEFITS:</b></p><p>
While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include:</p><ul><li>
Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.</li><li>
Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.</li><li>
Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.</li><li>
Have Peace of Mind: We provide Life and Disability insurance for those &quot;just in case&quot; moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.</li><li>
Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.</li><li>
Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals.</li><li>
Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need.</li><li>
Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.</li></ul><p>
All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. Temporary employees and contractors are not eligible for benefits.</p>
<p><b>
COMPENSATION:</b></p><p>
The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.</p>
<p><b>
OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT</b></p><p>
Diversity, inclusion, and belonging are at the core of Guidehealth&rsquo;s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.</p>
<p><b>
OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA</b></p><p>
This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth&rsquo;s custodianship as well as Guidehealth Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.</p><p>
As a remote-first organization handling sensitive healthcare data, Guidehealth verifies candidate identity at multiple stages of the hiring and onboarding to safeguard patient privacy, data security, and compliance requirements.</p>
<p><b>
REMOTE WORK TECHNICAL REQUIREMENTS</b><br>
<br>
Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements.</p>
<p><b>
SECONDARY EMPLOYMENT</b></p><p>
At Guidehealth, we value transparency and collaboration as part of our commitment to excellence. As your primary employer, we kindly ask all team members to disclose any secondary employment, regardless of whether it may present a potential conflict of interest.</p><p>
To ensure smooth teamwork and availability, employees must be accessible during our stated working hours. We foster connection and engagement by asking team members to join virtual meetings with their cameras on.</p></div>

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