patient engagement specialist

BeBright

<div><p><b>About beBright</b></p>
<p>
beBright is a doctor-founded, doctor-led organization dedicated to creating bright smiles and lifelong impact for children and families. Through exceptional providers, integrated pediatric dentistry and orthodontic care, and strong support systems, beBright delivers superior patient experiences and clinical outcomes. Focused exclusively on pediatric dentistry and orthodontics, beBright empowers local practices with clinical autonomy while providing comprehensive administrative and operational support. Since its founding, beBright has been a trusted partner to providers and practices and continues to grow with purpose. At beBright, every patient, provider, and team member&rsquo;s smile is a priority.</p>
<p><b>
Position Summary</b></p>
<p>
The Patient Engagement Specialist is responsible for handling inbound and outbound patient communications across beBright's network of pediatric dental and orthodontic practices. This role focuses on new patient conversion, existing patient scheduling, recovery of unbooked and missed calls, and accurate documentation within our phone, practice management, and scheduling systems. Team members are expected to meet or exceed defined performance standards for answer rate, call quality, booking conversion, and follow-up completion.</p>
<p><b>
Key Responsibilities</b></p>
<ul>
<li>Serve as the primary inbound point of contact for patients, answering calls promptly and professionally using approved scripting and brand-specific greetings.</li>
<li>Engage with patients via brand-approved platforms.</li>
<li>Schedule appointments in accordance with individual practice guidelines, provider preferences, and access rules.</li>
<li>Convert inbound inquiries into appointments following location-specific protocols.</li>
<li>Educate patients on services, providers, locations, and next steps (non-clinical).</li>
<li>Address basic insurance and payment questions per practice policy.</li>
<li>Maintain schedule integrity through rescheduling and open-time optimization.</li>
<li>Accurately document interactions in PMS/CRM systems.</li>
<li>Meet expectations for call handling, quality, responsiveness, and productivity.</li>
<li>Escalate non-standard requests or issues to the appropriate practice team.</li>
<li>Perform additional duties in support of approved brands, as assigned by management.</li>
</ul>
<p><b>Qualifications</b></p>
<p><b>
Required</b></p>
<ul>
<li>High school diploma or equivalent required; associate's degree or higher preferred.</li>
<li>Minimum one (1) year of experience in a call center or dental front office role.</li>
<li>Demonstrated ability to handle a high volume of inbound and outbound calls (80+ interactions per day) while maintaining quality.</li>
<li>Proficient computer skills, including the ability to learn and navigate multiple software platforms simultaneously.</li>
<li>Clear, professional verbal and written communication skills.</li>
<li>Comfortable working across multiple brands, time zones, and practice workflows.</li>
<li>Reliable high-speed internet and a quiet, HIPAA-appropriate work environment if remote.</li>
</ul>
<p><b>Preferred</b></p>
<ul>
<li>Experience in pediatric dental, orthodontic, or general dentistry front office operations.</li>
<li>Prior use of dental practice management systems.</li>
<li>Prior use of VoIP platforms.</li>
<li>Bilingual (English/Spanish) strongly preferred.</li>
<li>Experience with insurance verification and benefits review.</li>
</ul>
<p><b>Performance Expectations</b></p>
<p>
Team member performance is reviewed monthly against the following standards. Specific numeric targets will be set during onboarding and updated as network baselines are established.</p>
<ul>
<li><b>Answer Rate:</b> 95%</li>
<li><b>Speed to Answer:</b> 10 second average</li>
<li><b>New Patient Booking Conversion:</b> Meet or exceed individual target based on role and brand mix</li>
<li><b>Call Quality Score:</b> Maintain 85%+ on quality reviews</li>
<li><b>Patient Engagement:</b> 100% of assigned outreach communications documented within defined SLA</li>
</ul>
<p><b>Work Environment &amp; Physical Requirements</b></p>
<ul>
<li>Primarily remote, seated role with extended periods of computer and headset use.</li>
<li>Must adhere to beBright&rsquo;s remote work policy.</li>
<li>Must maintain a private, quiet, HIPAA-compliant workspace during all scheduled hours.</li>
<li>Occasional travel may be required for team meetings, training, or site visits.</li>
<li>Must be able to speak clearly on the phone for extended periods and type with reasonable speed and accuracy.</li></ul><br>
<p></p>
<p><b>
Equal Opportunity
</b></p><p>beBright Pediatric Dentistry &amp; Orthodontics is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This job description describes the general nature and level of work performed by team members in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. beBright reserves the right to modify this description at any time based on business needs.</p></div>

Patient Engagement Specialist

ANDHealth

<div><p><b>Central Patient Engagement Specialist</b><br>
Full Time<br>
Columbus, OH</p><p>
AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, plans, and employers to remove barriers to care to ensure all people have access to the care they deserve.<br>
<br>
We are looking for Central Patient Engagement Specialists to play an important role at AndHealth.</p><div><b>
What you&rsquo;ll do in the role:</b></div><ul><li>
Performs duties as including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for accuracy.</li><li>
Assists and supports inventory management activities, such as ordering, unpacking, checking and storing shipment of pharmaceuticals.
</li><li>Greet and assist customers at the pharmacy counter and over the phone.</li><li>
Handle prescription pickups and payments while following HIPAA and cash handling policies.</li><li>
Balance retail pharmacy production and specialty patient needs within workflow.</li><li>
Proactively engage with patients living with chronic health conditions to complete benefits verification and assist with identifying appropriate secondary coverage.</li><li>
Complete insurance verification and medication coverage determinations, and work with providers to address formulary restrictions.</li><li>
Assist with the completion of prior authorizations or appeals necessary to ensure medication access for patients.</li><li>
Regularly contact or communicate with patients regarding current medication utilizations and ongoing needs, communicating regularly with in-house or contract pharmacies.</li><li>
Complete routine reassessment of patients&rsquo; medication utilization and identify concerns or side effects patients may be experiencing.</li><li>
Consult with pharmacists or providers regarding all clinical needs of patients, routing all clinical interventions or counseling to a pharmacist or appropriate licensed clinician to complete.</li><li>
Assist patients with scheduling prescriptions, fills, or deliveries.</li><li>
Document all patient communication in specialty pharmacy software.</li><li>
Generate reports routinely to identify new patients, upcoming medication needs, and adherence-related data.</li><li>
Complete health questionnaires with patients when needed onsite, leveraging tablets and other technologies.</li><li>
Assist patients with installing and logging into the AndHealth app on their mobile devices.</li><li>
Manage patient medical referrals for specialty care.</li><li>
Other responsibilities as needed.</li></ul><div><br>
<b>
Education &amp; Licensure Requirements:</b></div><ul><li>
High School Diploma required.</li><li>
Bachelor&rsquo;s degree is preferred.</li><li>
Certified or Registered Pharmacy Technician in the state of OH required.</li><li>
Nationally certified - PTCB or ExCPT required or obtained within 6 months of hire.</li><li>
Must be willing to obtain and maintain licenses or certifications in multiple states.</li></ul><div><br>
<b>
Other Skills or Qualifications:</b></div><ul><li>
3+ years of pharmacy experience is preferred.</li><li>
Excellent written and oral communication skills.</li><li>
Strong attention to detail and ability to handle multiple things simultaneously.</li><li>
Comfortable with technology and the ability to adapt to new systems.</li><li>
The position may require some travel. Must be willing to travel and have reliable transportation.</li><li>
Must be organized and able to work independently.</li><li>
COVID-19 vaccination is required.</li></ul><div><b>
Here&rsquo;s what we&rsquo;d like to offer you:</b></div><ul><li>
Equal investment and support for our people and patients.</li><li>
A fun and ambitious growing environment with a culture that takes on important things, takes risks, and learns quickly.</li><li>
The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together.</li><li>
A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer.</li><li>
We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally.</li><li>
Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, 401k match, Paid time off, Short- and Long-Term Disability, 401k match and more.</li></ul><div><br>
<b>
Additional Requirements:</b></div><ul><li>
(PPD) TB Skin Test - Proof of negative TB skin test within the last 12 months.</li><li>
(MMR) Measles, Mumps and Rubella or Blood Titer proving immunity.</li><li>
Varicella - (2) documented doses or Blood Titer proving.</li><li>
Hep B3 Series.</li><li>
(Flu) Influenza required.</li><li>
COVID Vaccine required.</li><li>
Additional health requirements may also be required.</li></ul><p>
We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.</p><p>
</p><p>2G8Sp78Kdh</p></div>

Central Patient Engagement Specialist

Greater Good Health

<div><div><b>JobTitle: </b>Patient Engagement Specialist</div>
<div><b>Work Schedule: </b>M-F, ****Applicants must be comfortable working 8a-5p (PST)</div>
<div></div><div><div><b>Company Description:</b><br>
Greater Good Health is a fast-growing organization delivering care to older adults in access starved communities. Our innovative model is led by Nurse Practitioners and focused on outcomes, not volume&mdash;meaning we prioritize quality over quantity, spend more time with our patients, and are accountable for their health and well-being.</div>
<div></div><div>Whether through our own senior-focused primary care clinics or our suite of integrated clinical solutions for health plans and provider groups, we are making value-based care more accessible and more effective. We help reduce avoidable healthcare costs, improve clinical outcomes, and create a best-in-class patient experience.</div>
<div></div><div>If you're passionate about transforming healthcare and delivering meaningful care to those who need it most, Greater Good Health offers a purpose-driven, collaborative, and supportive environment where your work can make a lasting impact.</div>
</div>
<div><br>
<b>The Role:</b></div>
<div>The GGH Patient Engagement Specialist (PES) plays a critical role as the point of contact to engage patients and connect them to care. Successful PESs are excellent communicators, empathetic, and have a strong work ethic and desire to positively impact the quality of care delivered by GGH. They are welcoming and courteous, have superior active listening and critical thinking skills, and are comfortable with multitasking and problem-solving. Patient Engagement Specialists must also be able to relate to the geriatric population, build trust, and make them feel comfortable.</div>
<div></div><div><b>Typical duties of a Patient Engagement Specialist include:</b></div>
<ul><li>Outreaching to and scheduling patient home, telehealth, and in-clinic visits to complete their Annual Wellness Visits. These visits ensure patients receive timely preventative care and build care plans around existing health conditions</li>
<li>Accepting inbound calls from patients to schedule Annual Wellness Visits (AWVs)</li>
<li>Handling protected health information (PHI); and adhering to the general standards set forth by HIPAA</li>
<li>Partnering with GGH Nurse Practitioners (NP) to manage their day-to-day patient schedules, coordinating patient cancellations, reschedules, and add-ons with the NP.</li>
<li>Building a logical driving route for the GGH Nurse Practitioner to complete their home visits that optimizes the time the NP spends with their patients</li>
<li>Connecting with the geriatric population to build trust, answer questions, and make them feel comfortable, calm, and supported</li>
<li>Outreaching to patients to complete key preventative screenings (Colon Cancer Screening, Mammograms, Diabetic Retina scans, HbA1c, and more), documenting outreach and establishing follow through plan.
</li><li>Building a strong positive relationship with GGH Nurse Practitioners and maintaining professional communications with our client partners and Nurse Practitioners</li>
<li>Coordinating referrals and activities for high-risk programs</li>
<li>Maintaining collaborative relationships with clinicians and the leadership team to help develop new programs to improve patient engagement</li>
<li>Other duties as assigned
</li></ul><div><b>Key Success Outcomes for Patient Engagement Specialists</b></div>
<ul><li>Completing 50-100 outbound calls per day</li>
<li>Achieving conversion rate expectations</li>
<li>Building and maintaining strong professional relationships with the PES team and GGH Nurse Practitioners</li>
<li>Timely, accurate and thorough documentation</li>
<li>Meeting and exceeding call quality standards</li>
</ul><div><b>Requirements</b></div>
<ul><li>1-2 years of post-high school education or a degree from a two-year college</li>
<li>1-3 years of experience working in standard operating systems (Windows, MS Word, MS Excel, Internet, and other applicable systems.)</li>
<li>1-3 years of experience working in a call center, preferably sales related.</li>
<li>Excellent verbal and written communication skills</li>
<li>Outstanding phone skills with sensitivity towards protected health information (PHI).</li>
<li>Must be organized, detail-oriented, and be able to multi-task</li>
<li>Must be adaptable and a team player</li>
<li>Professionalism in appearance, communication, and demeanor</li>
<li>Must be able to work independently with limited supervision</li>
<li>Solid problem-solving skills</li>
</ul><div><b>Preferred</b></div>
<ul><li><div>Healthcare experience in a patient-facing role (Strongly Preferred)</div>
</li><li><div>Basic Excel skills to be able to navigate, data entry, filter, and sort data</div>
</li><li><div>1+ years of experience with Medicare/Senior population</div>
</li><li><div>1+ years of call center experience and managing phone queues</div>
</li><li><div>Experience with HEDIS Gap Closure</div>
</li><li><div>Phone sales experience</div>
</li><li><div>Strong preference for bilingual (English/Spanish)
</div></li></ul><div><b>Perks and Benefits</b></div>
<ul><li><b>Competitive Compensation Package:</b> We offer a competitive compensation package</li>
<li><b>Comprehensive Medical, Dental, and Vision Benefits:</b> Take advantage of comprehensive healthcare coverage, including medical, dental, and vision benefits, to prioritize your health and well-being. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) available</li>
<li><b>Paid Time Off and Parental Leave:</b> Enjoy paid holidays, vacation time, and paid parental leave to maintain a healthy work-life balance and spend quality time with your loved ones</li>
<li><b>401K Program with Company Match: </b>Plan for your future with our 401K program, featuring a company match, to help you save for retirement</li>
<li><b>Monthly Phone/Internet Reimbursement:</b> Stay connected with our monthly phone and internet reimbursement, ensuring you have the tools you need to excel in your role</li>
<li><b>Wellness Resources:</b> Access wellness resources, including BetterHelp, the Calm app, and Quarterly Wellness Events, to support your physical, mental, and emotional well-being</li>
<li><b>Comprehensive Life and AD&amp;D Coverage:</b> Enjoy peace of mind with 100% premiums covered by GGH for Basic Life and Accidental Death &amp; Dismemberment (AD&amp;D) insurance for full-time team members. Additionally, voluntary supplemental life insurance is offered at a discounted rate</li>
<li><b>Short-Term Disability Coverage:</b> Gain additional financial security with voluntary short-term disability (STD) coverage. This benefit provides a percentage of your salary during periods of illness or injury that prevent you from working for a set period of time</li></ul></div>

Patient Engagement Specialist (Remote)

Shields Health Solutions

<p></p><div><div><h1 class="jobSectionHeader"><b>Patient Engagement Specialist (Remote)</b></h1>
<p><b>
 Location:</b> Remote (U.S.)</p>
<h2 class="jobSectionHeader"><b>
Make a Direct Impact on Patient Care&mdash;From Home</b></h2>
<p>
Are you a <b>certified pharmacy technician </b>passionate about patient support, medication access, and high-quality service? As a <b>Patient Engagement Specialist</b>, you'll serve as a critical connection between patients, pharmacists, clinicians, and health system partners&mdash;ensuring timely medication refills, resolving pharmacy claims, and delivering compassionate support across the care continuum.</p>
<p>
This is a <b>remote pharmacy role</b> ideal for professionals who thrive in a fast-paced, patient-centered environment and enjoy proactive outreach and problem-solving.</p>
<p></p>
<h2 class="jobSectionHeader"><b>What You'll Do</b></h2>
<p>
In this role, you will manage both <b>inbound and outbound pharmacy communications</b> while supporting medication access and adherence.</p>
<h3 class="jobSectionHeader"><b>
Core Responsibilities</b></h3>
<ul><li> Handle <b>inbound pharmacy calls</b> and place <b>outbound patient refill calls</b></li>
<li>✅ Guide patients through the <b>complete medication refill process</b></li>
<li> Coordinate prescription refills including <b>data entry and pharmacy claim adjudication</b></li>
<li> Perform prescription <b>status checks</b> and resolve adjudication issues</li>
<li> Serve as a liaison between <b>patients, pharmacists, clinicians, payors, and internal teams</b></li>
<li> Clarify prescription orders with pharmacists and/or clinicians as needed</li>
<li>❄️ Identify medications requiring <b>special handling</b> (e.g., refrigerated or hazardous)</li>
<li> Accurately manage and update patient and prescription data across systems</li>
<li> Identify trends, resolve recurring issues, and recommend <b>process improvements</b></li>
<li> Maintain <b>strict confidentiality</b> of sensitive patient and healthcare data</li>
<li> Participate in training, professional development, and quality initiatives</li>
<li><ul><li>Maintain <b>schedule flexibility</b> to meet health system partner needs</li></ul></li><i>
(8-hour shifts, Monday through Friday between 7am and 7pm EST, weekends as needed)</i>
</ul>
<p><i>Additional duties may apply as business needs evolve.</i></p>
<p></p>
<h2 class="jobSectionHeader"><b>What We're Looking For</b></h2>
<h3 class="jobSectionHeader"><b>Licensure &amp; Certification</b></h3>
<ul><li><ul><li><b>National certification (CPhT)</b> required</li></ul></li>
<li>✅ <b>State-registered Pharmacy Technician</b> (obtainable with national certification)</li>
<li>Willingness to obtain additional required licensure within an agreed timeframe<br>
<i>(continued employment contingent upon licensure compliance)</i></li>
</ul><p></p><h3 class="jobSectionHeader"><b>Experience &amp; Education</b></h3>
<ul><li> <b>1&ndash;3 years of pharmacy technician experience</b> preferred
<ul><li>Refill management</li>
<li>Pharmacy claim adjudication</li>
<li>Specialty pharmacy exposure</li>
<li>Clinical care team collaboration</li>
<li>Remote or call-center pharmacy experience (plus)</li>
</ul></li><li> <b>High school diploma or GED</b> required</li>
</ul><p></p><h3 class="jobSectionHeader"><b>Key Skills</b></h3>
<ul><li>Exceptional <b>phone presence</b> and patient communication skills</li>
<li>Comfortable with <b>outbound patient engagement</b></li>
<li>Strong collaboration skills with clinicians, payors, and pharmacy teams</li>
<li>Proficiency in <b>Microsoft Excel and Word</b></li>
<li>Ability to quickly learn new systems and workflows</li>
<li>Excellent organization, multitasking, and attention to detail</li>
</ul><p></p><h3 class="jobSectionHeader"><b>Attributes for Success</b></h3>
<ul><li>Empathetic, patient-focused, and service-oriented</li>
<li>Reliable, accountable, and highly dependable</li>
<li>Collaborative team player with a quality mindset</li>
<li>Strong listener and clear communicator</li>
<li>Consistently punctual with minimal unscheduled time off</li>
</ul><p></p><h2 class="jobSectionHeader"><b>Remote Work Requirements</b></h2>
<p>
To ensure optimal patient care and team collaboration, remote team members must have:</p>
<ul><li>️ A dedicated desk setup with <b>two company-provided monitors</b></li>
<li> <b>High-speed, stable, and reliable internet connection</b></li>
<li> A <b>quiet, distraction-free workspace</b></li>
<li><ul><li>️ Willingness to work <b>overtime</b> as patient care volumes fluctuate</li></ul></li>
<li> Ability to keep <b>camera on</b> for most meetings with leaders and teammates</li>
</ul><p></p><h2 class="jobSectionHeader"><b>Why This Role Matters</b></h2>
<p>
You'll play a vital role in improving <b>medication access, adherence, and patient experience</b>&mdash;while enjoying the flexibility of a remote pharmacy position. Your work directly supports patients, providers, and health system partners every day.</p>
</div><div><p>
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
</p><p>By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.</p>
<p>
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p></div></div>

Certified Pharmacy Technician - Refill & Medication Adherence

Salvo Health

<div>
 Salvo Health is looking for an experienced
 <strong>
  Engagement Specialist
 </strong>
 to conduct outreach and enroll patients in Salvo Health care - helping them get set up with ongoing support and guidance around their GI conditions.
 <br/>
 <br/>
 Engagement Specialists are responsible for helping patients sign up for Salvo&rsquo;s wrap-around GI care services and for educating patients about the convenience, ease, and health benefits of remote patient monitoring.
 <br/>
 <br/>
 As an Engagement Specialist, you will serve as the launching point for our partners&rsquo; patients, offering one-on-one advising to ensure patients are set up for success with the Salvo Health's platform and service.
 <br/>
 <br/>
 This is a fully remote position and requires strong adherence to HIPAA guidelines and privacy rules.
 <br/>
 <br/>
 Salvo Health believes that the most inclusive and equitable culture makes for a better business, so we welcome diverse candidates for this key role.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Perform outbound calls to engage patients of practices and health systems in a discussion about the benefits of Salvo&rsquo;s program and tech-enabled services
  </li>
  <li>
   Enroll patients in Salvo&rsquo;s program and schedule an initial virtual nurse visit to formally onboard patients to Salvo&rsquo;s wraparound GI care service
  </li>
  <li>
   Use established call guides and FAQs to engage and educate patients, and use judgment and written guidelines to respond to questions and objections
  </li>
  <li>
   Assist patients in understanding the cost of the program, including answering questions to ensure they are well-informed about their insurance coverage and financial responsibilities
  </li>
  <li>
   Ensure the highest quality customer service in every interaction and deliver high quality follow-up in responding to inbound calls and voicemails
  </li>
  <li>
   Accountable for meeting daily, weekly, monthly, or annual key performance indicators (KPIs)
  </li>
  <li>
   Role is M-F with 8 hour shifts
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3+ years work experience in an outbound call center or direct sales position required with demonstrated sales results
  </li>
  <li>
   Healthcare and/or functional medicine experience preferred
  </li>
  <li>
   Experience conducting phone conversations and navigating computer tools simultaneously and seamlessly
  </li>
  <li>
   Ability to sit at workstation for a long duration using a computer and headset to interact with patients
  </li>
  <li>
   Excellent interpersonal, verbal, and written communication skills
  </li>
  <li>
   Experience and comfort handling confidential data
  </li>
  <li>
   Experience and ability to thrive in a fast-paced, high-growth environment
  </li>
  <li>
   Goal-oriented with a focus on achieving sales objectives
  </li>
  <li>
   Remote work experience preferred
  </li>
  <li>
   Bi-lingual a plus (English/Spanish)
  </li>
  <li>
   Must have a hard wired, high speed internet connection
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Salvo Health takes a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. We bring multidisciplinary virtual care to patients at community specialty care practices, particularly GI and hepatology brick &amp; mortar clinics around the US. We assign each patient a &ldquo;whole patient&rdquo; care team and offer daily access to app-based care, using Remote Patient Monitoring (&ldquo;RPM&rdquo;) and Chronic Care Management (&ldquo;CCM&rdquo;) to bill. These services are covered by most patient&rsquo;s insurance, both Medicare and commercial. Salvo represents a major step forward to go beyond episodic appointments to continuous care, and deliver interdisciplinary wraparound care in partnership with the patient&rsquo;s existing specialist. Salvo customers include over 700 GI physicians who have contracted to bring Salvo to their patients; three of the four largest independent GI practices in the US have chosen Salvo.
 <br/>
 <br/>
 Salvo has raised a Series A investment round from leading healthcare investors who backed innovators such as Livongo, Ro, Brightline, Tia, and others. Salvo care includes a team for each patient of registered dietitians, nurses, and therapist/social workers, for a personalized, multi-month journey to better health.
 <br/>
 <br/>
 Salvo offers a competitive salary and health benefits, a remote work environment, flexible time-off, a larger sense of mission, and professional development and entrepreneurial opportunities. At Salvo, you will work alongside a bunch of super talented and friendly people, in a culture of constant innovation, marked by relentless curiosity and a sense of empathy.
 <br/>
 <br/>
 Salvo is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 <br/>
 <br/>
 Plus uncapped bonus structure.
</div>


Healthcare Engagement Specialist, Remote

<div><p><b>Pharmacy Liaison (Patient Engagement Specialist)</b><br>
Full Time<br>
Noblesville, IN</p><p></p><p>
AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers and independent specialists to remove barriers to care to ensure all people have access to the care they deserve.<br>
<br>
We are looking for Patient Engagement Specialists to play an important role at AndHealth. This is an onsite position located at our Health Center partner site in Noblesville, IN.</p><div><b>
What you&rsquo;ll do in the role:</b></div><ul><li><p>
Prescription Processing: Accurately input patient data, insurance information, and prescriptions into the pharmacy management system.</p></li><li><p>
Fulfillment: Count, pour, and label medications efficiently while maintaining strict adherence to safety protocols.</p></li><li><p>
Customer Experience: Support patients at the pickup counter, resolving insurance rejections, and providing clear communication regarding medication status.</p></li><li><p>
Inventory Management: Execute stocking, cycle counts, and managing outdated inventory.</p></li><li><p>
Prior Authorization Coordination: Collaborate with the pharmacist to gather clinical documentation and submitting prior authorizations for medication including high-cost specialty drugs if needed.</p></li><li><p>
Patient Advocacy: Act as a liaison between patients, providers, and manufacturers to help patients access financial assistance programs or copay cards.</p></li><li><p>
Adherence Monitoring: Conduct outreach calls to specialty patients to schedule refills and ensure they are following their prescribed therapy.</p></li><li><p>
Cold Chain Management: Ensure proper handling and storage of temperature-sensitive biologics and specialty injectables.</p></li><li><p>
Other: Maintain flexibility to provide on-site support or cross-site remote assistance, ensuring operational continuity as business needs evolve.</p></li><li><p>
Support other projects based on business needs.</p></li></ul><div><b><br>
Education &amp; Licensure Requirements:</b></div><ul><li>
High School Diploma required.</li><li>
Bachelor&rsquo;s degree is preferred.</li><li>
Certified or Registered Pharmacy Technician in the state of IN required.</li><li>
Nationally certified - PTCB or ExCPT required or obtained within 6 months of hire.</li><li>
Must be willing to obtain and maintain licenses or certifications in multiple states.</li></ul><div><br>
<b>
Other Skills or Qualifications:</b></div><ul><li>
3+ years of pharmacy experience is preferred.</li><li>
Excellent written and oral communication skills.</li><li>
Strong attention to detail and ability to handle multiple things simultaneously.</li><li>
Comfortable with technology and the ability to adapt to new systems.</li><li>
The position may require some travel. Must be willing to travel and have reliable transportation.</li><li>
Must be organized and able to work independently.</li><li>
COVID-19 vaccination is required.</li></ul><div><b>
Here&rsquo;s what we&rsquo;d like to offer you:</b></div><ul><li>
Equal investment and support for our people and patients.</li><li>
A fun and ambitious growing environment with a culture that takes on important things, takes risks, and learns quickly.</li><li>
The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together.</li><li>
A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer.</li><li>
We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally.</li><li>
Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, 401k match, Paid time off, Short- and Long-Term Disability, 401k match and more.</li></ul><div><br>
<b>
Additional Requirements:</b></div><ul><li>
(PPD) TB Skin Test - Proof of negative TB skin test within the last 12 months.</li><li>
(MMR) Measles, Mumps and Rubella or Blood Titer proving immunity.</li><li>
Varicella - (2) documented doses or Blood Titer proving.</li><li>
Hep B3 Series.</li><li>
(Flu) Influenza required.</li><li>
COVID Vaccine required.</li><li>
Additional health requirements may also be required.</li></ul><p>
We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.</p><p>
</p><p>OMpwbQiOsp</p></div>

Pharmacy Liaison

<div><p><b>Patient Engagement Specialist</b></p><p>
Full Time</p><p>
Ohio</p><p>
AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers and independent specialists to remove barriers to care to ensure all people have access to the care they deserve.<br>
<br>
We are looking for Patient Engagement Specialists to play an important role at AndHealth. This is an onsite position located at our Health Center partner site in Ohio.</p><p><b>
What you&rsquo;ll do in the role:</b></p><ul><li><b>
Prescription Processing:</b> Accurately input patient data, insurance information, and prescriptions into the pharmacy management system.</li><li><b>
Fulfillment:</b> Count, pour, and label medications efficiently while maintaining strict adherence to safety protocols.</li><li><b>
Customer Experience:</b> Support patients at the pickup counter, resolving insurance rejections, and providing clear communication regarding medication status.</li><li><b>
Inventory Management:</b> Execute stocking, cycle counts, and managing outdated inventory.</li><li><b>
Prior Authorization Coordination:</b> Collaborate with the pharmacist to gather clinical documentation and submitting prior authorizations for medication including high-cost specialty drugs if needed.</li><li><b>
Patient Advocacy:</b> Act as a liaison between patients, providers, and manufacturers to help patients access financial assistance programs or copay cards.</li><li><b>
Adherence Monitoring:</b> Conduct outreach calls to specialty patients to schedule refills and ensure they are following their prescribed therapy.</li><li><b>
Cold Chain Management:</b> Ensure proper handling and storage of temperature-sensitive biologics and specialty injectables.</li><li><b>
Other:</b> Maintain flexibility to provide on-site support or cross-site remote assistance, ensuring operational continuity as business needs evolve.</li><li>
Support other projects based on business needs.</li></ul><p><b>
Education &amp; Licensure Requirements:</b></p><ul><li>
High School Diploma required.</li><li>
Bachelor&rsquo;s degree is preferred.</li><li>
Basic Life Support (BLS) obtained or willing to obtain.</li><li>
Certified or Registered Pharmacy Technician in the state of OH required.</li><li>
Nationally certified - PTCB or ExCPT required or obtained within 6 months of hire.</li><li>
Must be willing to obtain and maintain licenses or certifications in multiple states.</li></ul><p><b>
Other Skills or Qualifications:</b></p><ul><li>
3+ years of pharmacy experience is preferred.</li><li>
Excellent written and oral communication skills.</li><li>
Strong attention to detail and ability to handle multiple things simultaneously.</li><li>
Comfortable with technology and the ability to adapt to new systems.</li><li>
The position may require some travel. Must be willing to travel and have reliable transportation.</li><li>
Must be organized and able to work independently.</li></ul><p><b>
Here&rsquo;s what we&rsquo;d like to offer you:</b></p><ul><li>
Equal investment and support for our people and patients.</li><li>
A fun and ambitious growing environment with a culture that takes on important things, takes risks, and learns quickly.</li><li>
The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together.</li><li>
A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer.</li><li>
We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally.</li><li>
Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, Paid time off, Short- and Long-Term Disability, 401k match and more.</li></ul><p><b>
Additional Requirements:</b></p><ul><li><b>
Tuberculosis (TB) Screening:</b> Documentation of a negative screening conducted within the last 12 months.</li><li><b>
Hepatitis B:</b> Proof of a completed vaccine series or a positive blood titer result from within the last 12 months.</li><li><b>
Measles, Mumps, &amp; Rubella (MMR):</b> Proof of a completed vaccine series or positive blood titers from within the last 12 months.</li><li><b>
Varicella (Chickenpox):</b> Proof of vaccination, documented medical history of the disease, or positive blood titers from within the last 12 months.</li><li><b>
Tdap (Tetanus, Diphtheria, Pertussis):</b> Documentation of a booster administered within the last 10 years.</li><li><b>
Influenza:</b> Proof of vaccination for the current flu season.</li><li><b>
COVID-19:</b> Documentation of primary vaccine series and any boosters administered.</li><li><b>
General:</b> Additional health requirements may be requested as necessary.</li></ul><p>
We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.</p><p>
</p><p>Ey3T1nVhPZ</p></div>

Pharmacy Technician

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