patient enrollment specialist

Medsien Inc.

<div>Enrollment Specialist

Are you a Certified Medical Assistant looking to continue in healthcare from a remote position? While still helping patients? Look no further, Medsien is a leading provider of Chronic Care Management and Remote patient monitoring services to medical practices across the United States.

Medsien is a leading provider of scalable remote care management, enabling healthcare practices to enhance patient engagement, improve outcomes, and optimize operational efficiency. Hundreds of organizations trust Medsien's unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of those who need it most. We are committed to innovation, collaboration, and delivering exceptional service to our clients and their patients. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management. Our company is committed to improving the lives of patients living with chronic health conditions. We prioritize compassion, integrity, and excellence in all our interactions and operations.

Here at Medsien, our Certified Medical Assistants are able to take their clinical experience, knowledge, insight, and empathy to improve patients' health care, experiences, and outcomes. Comprehensive chronic care management benefits patients with 24/7 access to physicians and clinical staff who can meet their urgent and ongoing needs. CCM also benefits practices by electronically capturing all patient interactions for real-time continuity of care.

Patient enrollment is the first step in helping our patients and providers manage their chronic conditions more effectively. If patients aren't taking advantage of our Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs, they are missing out on a key tool in managing their Chronic illnesses. Our Enrollment Specialists (Certified Medical Assistants) use their training and knowledge to help patients understand the value of utilizing our CCM and RPM programs. Once they understand that enrollment in these programs allows the providers and our team to make real-time, data-driven decisions, they are eager to participate. Improving patient care and clinical outcomes is what we strive to accomplish every day. Medsien's personalized approach to patient care is unparalleled in the industry. Our goal is for patients to feel as comfortable with us as they do when visiting their provider's office. We prioritize compassionate quality care.

As an Enrollment Specialist you will educate and enroll eligible patients from our established clinic partnerships. You will connect with eligible patients through outbound calls, resulting in enrollments to achieve your weekly goals. You will help patients navigate and enroll in these programs to better their health and achieve their wellness goals.

As an Enrollment specialist you'll receive competitive pay including paid training. Fully remote capabilities (Within US only) and better work life balance.

Company Values: Our company is committed to improving the lives of patients living with chronic health conditions. We prioritize compassion, integrity, and excellence in all our interactions and operations.

If you are passionate about making a meaningful difference in the lives of patients and are eager to embark on a rewarding career in healthcare, we encourage you to apply for this Enrollment Specialist position. Join us in our mission to provide high-quality care and support to those who need it most.

Key Responsibilities:
<ul>
<li>Patient Outreach:
<ul><li>Initiate contact with potential CCM and RPM patients</li>
<li>Conduct initial assessments to determine eligibility for CCM/RPM services based on established criteria.</li>
</ul></li></ul><ul><li>Education and Information Sharing:
<ul><li>Clearly and compassionately explain the benefits of enrolling in a CCM/RPM program to patients and their families.</li>
<li>Provide detailed information about the program's services, including remote monitoring, care coordination.</li>
</ul></li></ul><ul><li>Enrollment and Documentation:
<ul><li>Assist eligible patients with the enrollment process, ensuring that all necessary forms and documentation are completed accurately.</li>
<li>Maintain meticulous records of patient interactions, enrollment status, and program details.</li>
</ul></li></ul><ul><li>Compliance and Regulatory Knowledge:
<ul><li>Stay up-to-date with the latest regulations and compliance standards related to CCM/RPM services.</li>
<li>Ensure all patient enrollments adhere to legal and ethical standards.</li>
</ul></li></ul><ul><li>Performance Tracking:
<ul><li>Monitor and track your enrollment performance, striving to meet or exceed enrollment goals.</li></ul> 
</li>
</ul> 
Qualifications:
<ul>
<li>National Certification in Medical Assisting</li>
<li>Residence in the US</li>
<li>Strong communication skills, both written and verbal.</li>
<li>Empathy and the ability to connect with patients and their families.</li>
<li>Basic knowledge of chronic health conditions and their management.</li>
<li>Comfortable using technology for documentation and communication.</li>
<li>Attention to detail and strong organizational skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Sales or customer service experience is a plus but not required.</li>
</ul>
Please note that having national certification in Medical Assisting from AAMA, NHA, NCCT, NAHP or similar is a hard job requirement and any single-state certifications, diplomas or completion certificates do not qualify.

Training and Development:

You will receive comprehensive training on CCM/RPM program details, enrollment processes, and communication techniques to ensure you are well-prepared for the role.

If you are passionate about making a meaningful difference in the lives of patients and are eager to embark on a rewarding career in healthcare, we encourage you to apply for this Enrollment Specialist position. Join us in our mission to provide high-quality care and support to those who need it most. Please don't forget to attach your Medical Assistant certificate.

This is a 1099 role and does not come with benefits

Monday - Friday

Our Process

We will review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and must prioritize who we speak to.

Employment at Medsien is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics.

Thank you for taking the time to apply for a position at Medsien!</div>

Remote Enrollment Specialist (Certified Medical Assistant)

Mosaic Pharmacy Service

Description: Patient Enrollment Representative Company Profile Medicines are powerful &mdash; they can prevent and heal disease, but they can also be costly, ineffective or even harmful if not prescribed and taken correctly. The team at Mosaic Pharmacy Service is helping people get more from their medicines&trade;. Mosaic Pharmacy Service provides comprehensive pharmacy care to medically complex and vulnerable seniors. We provide a patient-focused, pharmacist-driven care model in collaboration with health systems, assisted living facilities and health plans. Our goal is to help our patients feel better about the medications they take every day by simplifying medication regimens, improving adherence, and driving positive outcomes. Mosaic is looking for caring, motivated, and creative individuals to join our team for an innovative new career opportunity. Job Overview As a Patient Enrollment Representative, you are a great communicator who is energized, empathetic, and ready to serve at the frontline of helping seniors and their caregivers. In this role, you&rsquo;ll interact by phone with prospective patients who are interested in learning more about Mosaic and how to enroll. You will be responsible for clearly communicating the value of our service to patients who may ask general questions, request specific information, or need assistance with issues. This role requires strong communication and listening skills that demonstrate compassion and empathy. This is a chance to join a highly motivated team that makes a difference in the lives of people every day Job Duties: Make an average of 120 outbound calls per day to prospective patients using call center technology to educate, inform, and answer questions about available services; enroll patients in the program and schedule an onboarding call with a pharmacy technician. Clearly and compellingly communicate on behalf of Mosaic Pharmacy Service using an approved script provided by the organization. Guide prospective members through the enrollment process, ensuring they understand the commitment and steps to becoming a Mosaic patient. Maintain a positive, professional, and enthusiastic tone on every call. Consistently meet departmental performance metrics (e.g., outbound calls, average appointments scheduled per day, schedule adherence, quality targets, etc.). Escalate patient complaints or concerns promptly to the appropriate supervisor. Appropriately track and record patient interactions/outcomes, and schedule enrollment appointments in Mosaic&rsquo;s technology systems, ensuring accurate documentation. Accept and respond to inbound calls from prospective or current patients, addressing inquiries and completing calls according to procedure. Make follow-up calls as needed to reschedule patients, confirm appointments, and ensure completion of onboarding steps. Demonstrate a strong understanding of Mosaic&rsquo;s offerings to maintain effective, informative conversations with patients. Show discretion and empathy when working with sensitive or confidential patient information. Apply excellent written, verbal, and interpersonal communication skills to deliver accurate information, manage challenging conversations, and uphold Mosaic&rsquo;s standards of professionalism. Use multiple communication channels including sending digital messages to support patient onboarding and ensure timely completion of the enrollment process. Adhere to all required scripting, processes, and protocols. Collaborate with providers (doctors&rsquo; offices) to review the status of patient onboarding and support a smooth transition into Mosaic&rsquo;s services. Always observe all patient confidentiality laws and organizational guidelines. Benefits Annual accrual 160 hours of Paid Time Off 401(k) Plan with employer matching contribution Health, dental, vision insurance Health savings account (HSA) Life insurance Quarterly incentive program We strongly encourage candidates from all backgrounds and every walk of life to apply. We are committed to creating an inclusive and diverse workforce. Every person on our team brings their own unique perspective and it&rsquo;s what makes our products better and our work more rewarding. We&rsquo;re eager to support you so that you can do work you&rsquo;re proud of Requirements: Education High School Diploma, GED, or equivalent is required Experience At least 1 year of contact center, patient-facing provider (doctor) office, or customer service experience is required Prior experience with CRM systems, data entry skills, enrollment communications, quickly learning online management software platforms while multi-tasking on calls strongly preferred Additional Matters This is a full-time position. Employee will work remotely from home Days worked at are Monday through Friday; 40 hours worked per week with shifts between the hours of 9:00 am and 6:30 pm Eastern time and Saturday 10:00 am-2:00 pm. Schedule assigned upon hire. Bilingual/English+Spanish fluency is a plus. Work from home requirements: Qualified applicants must have reliable Internet service (with a minimum of 100 Mbps) and ethernet access at your home. Mosaic will provide equipment (keyboard, monitor, laptop computer, headset etc.). All applicants must provide their own workspace furniture and ensure a secure, quiet workspace free from personal distractions and interruptions. If you experience performance or technology issues, and are within 30 miles of Sterling, Virginia, you may be asked to come on site for further training and technology support. Employee will be required to sign acknowledgement of these job requirements. Work Location: Remote

Patient Enrollment Representative

Salvo Health

<div><div>Salvo Health is looking for an experienced Engagement Specialist to conduct outreach and enroll patients in Salvo Health care - helping them get set up with ongoing support and guidance around their GI conditions.
</div>
<div></div><div>Engagement Specialists are responsible for helping patients sign up for Salvo&rsquo;s wrap-around GI care services and for educating patients about the convenience, ease, and health benefits of remote patient monitoring.
</div><div>As an Engagement Specialist, you will serve as the launching point for our partners&rsquo; patients, offering one-on-one advising to ensure patients are set up for success with the Salvo Health's platform and service.
</div>
<div></div><div>This is a fully remote position and requires strong adherence to HIPAA guidelines and privacy rules.</div>
<div></div>
<div>Salvo Health believes that the most inclusive and equitable culture makes for a better business, so we welcome diverse candidates for this key role.</div>
<h3 class="jobSectionHeader">Responsibilities</h3><ul>
<li>Perform outbound calls to engage patients of practices and health systems in a discussion about the benefits of Salvo&rsquo;s program and tech-enabled services</li>
<li>Enroll patients in Salvo&rsquo;s program and schedule an initial virtual nurse visit to formally onboard patients to Salvo&rsquo;s wraparound GI care service</li>
<li>Use established call guides and FAQs to engage and educate patients, and use judgment and written guidelines to respond to questions and objections</li>
<li>Assist patients in understanding the cost of the program, including answering questions to ensure they are well-informed about their insurance coverage and financial responsibilities.</li>
<li>Ensure the highest quality customer service in every interaction and deliver high quality follow-up in responding to inbound calls and voicemails</li>
<li>Accountable for meeting daily, weekly, monthly, or annual key performance indicators (KPIs)</li>
<li>Role is M-F with 8 hour shifts</li>
</ul><h3 class="jobSectionHeader">Requirements</h3><ul>
<li>3+ years work experience in an outbound call center or direct sales position required with demonstrated sales results</li>
<li>Healthcare and/or functional medicine experience preferred</li>
<li>Experience conducting phone conversations and navigating computer tools simultaneously and seamlessly</li>
<li>Ability to sit at workstation for a long duration using a computer and headset to interact with patients</li>
<li>Excellent interpersonal, verbal, and written communication skills</li>
<li>Experience and comfort handling confidential data</li>
<li>Experience and ability to thrive in a fast-paced, high-growth environment</li>
<li>Goal-oriented with a focus on achieving sales objectives</li>
<li>Remote work experience preferred</li>
<li>Bi-lingual a plus (English/Spanish)</li>
<li>Must have a hard wired, high speed internet connection</li>
</ul><div>Plus uncapped bonus structure.</div>
Salvo Health takes a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. We bring multidisciplinary virtual care to patients at community specialty care practices, particularly GI and hepatology brick &amp; mortar clinics around the US. We assign each patient a &ldquo;whole patient&rdquo; care team and offer daily access to app-based care, using Remote Patient Monitoring (&ldquo;RPM&rdquo;) and Chronic Care Management (&ldquo;CCM&rdquo;) to bill. These services are covered by most patient&rsquo;s insurance, both Medicare and commercial. Salvo represents a major step forward to go beyond episodic appointments to continuous care, and deliver interdisciplinary wraparound care in partnership with the patient&rsquo;s existing specialist. Salvo customers include over 700 GI physicians who have contracted to bring Salvo to their patients; three of the four largest independent GI practices in the US have chosen Salvo. 
 
Salvo has raised a Series A investment round from leading healthcare investors who backed innovators such as Livongo, Ro, Brightline, Tia, and others. Salvo care includes a team for each patient of registered dietitians, nurses, and therapist/social workers, for a personalized, multi-month journey to better health. 
 
Salvo offers a competitive salary and health benefits, a remote work environment, flexible time-off, a larger sense of mission, and professional development and entrepreneurial opportunities. At Salvo, you will work alongside a bunch of super talented and friendly people, in a culture of constant innovation, marked by relentless curiosity and a sense of empathy. 
 
Salvo is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Healthcare Engagement Specialist, Remote

<div>
 Salvo Health is looking for an experienced
 
 Engagement Specialist
 
 to conduct outreach and enroll patients in Salvo Health care - helping them get set up with ongoing support and guidance around their GI conditions.
 
 
 Engagement Specialists are responsible for helping patients sign up for Salvo&rsquo;s wrap-around GI care services and for educating patients about the convenience, ease, and health benefits of remote patient monitoring.
 
 
 As an Engagement Specialist, you will serve as the launching point for our partners&rsquo; patients, offering one-on-one advising to ensure patients are set up for success with the Salvo Health's platform and service.
 
 
 This is a fully remote position and requires strong adherence to HIPAA guidelines and privacy rules.
 
 
 Salvo Health believes that the most inclusive and equitable culture makes for a better business, so we welcome diverse candidates for this key role.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Perform outbound calls to engage patients of practices and health systems in a discussion about the benefits of Salvo&rsquo;s program and tech-enabled services
 </li>
 <li>
 Enroll patients in Salvo&rsquo;s program and schedule an initial virtual nurse visit to formally onboard patients to Salvo&rsquo;s wraparound GI care service
 </li>
 <li>
 Use established call guides and FAQs to engage and educate patients, and use judgment and written guidelines to respond to questions and objections
 </li>
 <li>
 Assist patients in understanding the cost of the program, including answering questions to ensure they are well-informed about their insurance coverage and financial responsibilities
 </li>
 <li>
 Ensure the highest quality customer service in every interaction and deliver high quality follow-up in responding to inbound calls and voicemails
 </li>
 <li>
 Accountable for meeting daily, weekly, monthly, or annual key performance indicators (KPIs)
 </li>
 <li>
 Role is M-F with 8 hour shifts
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3+ years work experience in an outbound call center or direct sales position required with demonstrated sales results
 </li>
 <li>
 Healthcare and/or functional medicine experience preferred
 </li>
 <li>
 Experience conducting phone conversations and navigating computer tools simultaneously and seamlessly
 </li>
 <li>
 Ability to sit at workstation for a long duration using a computer and headset to interact with patients
 </li>
 <li>
 Excellent interpersonal, verbal, and written communication skills
 </li>
 <li>
 Experience and comfort handling confidential data
 </li>
 <li>
 Experience and ability to thrive in a fast-paced, high-growth environment
 </li>
 <li>
 Goal-oriented with a focus on achieving sales objectives
 </li>
 <li>
 Remote work experience preferred
 </li>
 <li>
 Bi-lingual a plus (English/Spanish)
 </li>
 <li>
 Must have a hard wired, high speed internet connection
 
 
 
 </li>
 </ul>
 Salvo Health takes a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. We bring multidisciplinary virtual care to patients at community specialty care practices, particularly GI and hepatology brick &amp; mortar clinics around the US. We assign each patient a &ldquo;whole patient&rdquo; care team and offer daily access to app-based care, using Remote Patient Monitoring (&ldquo;RPM&rdquo;) and Chronic Care Management (&ldquo;CCM&rdquo;) to bill. These services are covered by most patient&rsquo;s insurance, both Medicare and commercial. Salvo represents a major step forward to go beyond episodic appointments to continuous care, and deliver interdisciplinary wraparound care in partnership with the patient&rsquo;s existing specialist. Salvo customers include over 700 GI physicians who have contracted to bring Salvo to their patients; three of the four largest independent GI practices in the US have chosen Salvo.
 
 
 Salvo has raised a Series A investment round from leading healthcare investors who backed innovators such as Livongo, Ro, Brightline, Tia, and others. Salvo care includes a team for each patient of registered dietitians, nurses, and therapist/social workers, for a personalized, multi-month journey to better health.
 
 
 Salvo offers a competitive salary and health benefits, a remote work environment, flexible time-off, a larger sense of mission, and professional development and entrepreneurial opportunities. At Salvo, you will work alongside a bunch of super talented and friendly people, in a culture of constant innovation, marked by relentless curiosity and a sense of empathy.
 
 
 Salvo is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 
 
 Plus uncapped bonus structure.
</div>

UPMC

<div><div><div>Are you a healthcare professional interested in a career that provides plenty of opportunity for growth and development? If you&rsquo;re passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today!</div><div> 
</div><div></div><div>ANCC Magnet designated UPMC Presbyterian is currently hiring Full-time Patient Care Technicians / Nursing Assistants to support our Resource Unit / Float Pool. This position is eligible for a 10% bonus that will be included in the base rate!</div><div>
</div><div>The Resource Pool provides necessary staffing solutions for special needs or disruptions in the hospital&rsquo;s workforce, such as in the case of vacancies, call-offs, and surges in patient census. Resource staff float to all areas of the hospital (including Med-Surg, ICU, PACU, and Emergency Department); Resource staff also opens and staffs overflow units during high census, so a high level of autonomy and self-direction is required. To work in the Resource Pool, you must be especially flexible, knowledgeable, and responsive!
</div><div><ul><li>Nursing Support roles are required to work rotating shifts, which include daylight, evening, overnight, weekend, and holiday shifts. Nursing Assistants and Patient Care Technicians will also be required to work 12-hour shifts, with a possibility of a combination of 8-hour and 12-hour shifts.</li><li>
All hired candidates without direct patient care experience will complete a mandatory training course during their first week of employment. This is a paid training program that spans three days. This training is weekdays only and daylight hours. Attendance is mandatory for the entire training.
</li><li>The Nursing Assistants and Patient Care Technicians provide routine patient care and support the department services in accordance with established policies and procedures. This role will be directed by nurses and/or physicians to ensure that the highest degree of quality patient care can be maintained at all times. Patient care duties may include, but are not limited to, ADLs (bathing, feeding, transporting, toileting, ambulating, turning and repositioning patients, and blood glucose), vital signs, simple dressings, EKGs, bladder scans, and all specimen collections.
</li></ul>Nursing Support Career Ladder
Our goal at UPMC is to help you build YOUR career, starting with our robust career ladder! A Nursing Support career at UPMC Presbyterian maximizes your potential and advances you to wherever you&rsquo;d like to go, ensuring that you are equipped with resources, mentors, and leadership along the way.
Job title and salary will be based upon qualifications and career ladder requirements:<ul><li>
Nursing Assistant:<ul><li>
High school diploma or equivalent.</li></ul></li><li>
Patient Care Technician:<ul><li>
High school diploma or equivalent.</li><li>
1 Year of Experience, OR enrollment in PT/OT/PA program or related healthcare training program with completion of at least one clinical rotation, OR completion of a Bachelor&rsquo;s Degree in a health sciences field.</li></ul></li><li>
Patient Care Technician &ndash; Senior/*Specialist:<ul><li>
High school diploma or equivalent.</li><li>
2 years of healthcare experience, OR 1 year of experience and enrollment in PT/OT/PA program with completion of at least one clinical rotation, OR 1 year of experience and completion of a Bachelor&rsquo;s Degree in a health sciences field.</li><li>
Annual completion of a professional contribution to be determined after hire.</li><li>
Successful completion of Senior or Specialist training class.</li><li><ul><li>Specialist title determined by specific patient care skills.</li></ul></li></ul></li><li>
Patient Care Technician &ndash; Lead:<ul><li>
High school diploma or equivalent.</li><li>
3 years of healthcare experience required.</li><li>
Successful completion of Senior or Specialist training.</li></ul></li></ul></div><div><div>
Responsibilities:</div><ul><li>
Must routinely perform the UPMC nursing core nursing assistant responsibilities, including ADLs (bathing, feeding, transporting, toileting, ambulating, and turning and repositioning patients), PLUS point of care testing (inc. blood glucose), weights, vital signs, I&amp;O, telemetry monitor application/reapplication, HAC &amp; PSI prevention (TEDs/SCDs), and clean catch/mini catheter urine collection. In addition, simple dressings, 12 lead EKG, bladder scan, all specimen collections.<ul><li>
All competencies must be achieved.</li></ul></li><li>
Ensures equipment malfunctions are reported to the appropriate department.</li><li>
Establishes professional and respectful interpersonal relationships.</li><li>
Contributes to the universal unit activities including, but not limited to, responding to call lights and telephones, passing meal trays, and transporting patients.</li><li>
Constructively receives feedback and direction.</li><li>
Takes action to improve knowledge, skills, and performance.</li><li>
Demonstrates the ability to communicate clearly and effectively with all members of the health care team.</li><li>
Demonstrate understanding of cultural diversity, horizontal violence, and impairment in the health professions.</li><li>
Cares for patients and self by supporting safety in the workplace.</li><li>
Develops and maintains productive working relationships internally and externally by demonstrating accountability for actions, enthusiasm, motivation, and commitment to patients and colleagues.</li><li>
Provides patient care, including assisting with patient procedures and activities of daily living.</li><li>
Assists with physical, respiratory, and cardiopulmonary therapies.</li><li>
Provides feedback to the RN regarding patient care and reports changes in patient status.</li><li>
Provides instruction to patients and their families under the direction of the RN.</li><li>
May apply, monitor, and remove patient restraints as per physician or hospital protocol.</li><li>
Strictly adheres to all policies and procedures relative to patient care and hospital-related information.</li><li>
Complies with safety policies and procedures, including standard precautions.</li><li>
Documents in the medical record according to established procedures.</li><li>
Performs assigned work in a timely and productive manner.</li><li>
Completes department clerical functions, as needed.</li><li>
Performs in accordance with system-wide competencies/behaviors.</li><li>
Performs other duties, as assigned.</li></ul>
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned this job. They are not exhaustive lists of all duties, responsibilities, knowledge, skills, abilities and working conditions associated with the job.</div><div>
</div></div><div><div><div><ul><li>High School diploma or equivalent required.</li><li>
Successful completion of UPMC Nursing Assistant, or Patient Care Technician, or EIC training program.</li><li>
Knowledge of body mechanics and transfer techniques.</li><li>
Ability to effectively communicate both orally and in writing.</li><li>
Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT), or Paramedic, or current enrollment in an EMT or Paramedic program preferred.</li><li>
Access to medications is limited to the distribution of the medication to the nurse.</li></ul>
</div><div>Licensure, Certifications, and Clearances:
CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.<ul><li>
Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)</li><li>
Act 34</li></ul>
UPMC is an Equal Opportunity Employer/Disability/Veteran</div></div></div></div>

Nursing Assistant / Patient Care Technician - Resource Unit at UPMC Presbyterian

Medplus Solutions

<div><h2 class="jobSectionHeader">Description:</h2>
Unlock Your Potential: Join our amazing Pharmacy Team and Make an Impact in Healthcare! 
EARN $2,000 REFERRAL BONUS + Competitive Salary | Medplus Solutions | San Juan Metro Area | Part-Time
At Medplus Solutions, we are seeking a Product Access Specialist to provide direct support to our Commercial Excellence Team.
Why this role is different:
Most specialty pharmacy jobs put you behind a desk filling prior authorizations all day. This role puts you in the field &mdash; building relationships with physician offices, educating healthcare providers, and making a real impact on patient access to life-changing rare disease therapy.
You're not just processing paperwork. You're removing barriers that stand between patients and their treatment.
What You&rsquo;ll Do:
As our Product Access Specialist, you'll be the bridge between patients, physicians, and payers &mdash; ensuring patients get their therapy fast, with zero hassle.
Your Day-to-Day:<ul>
<li>
Field Visits to Physician Offices &mdash; Be the face of Medplus. Educate HCPs on access pathways, reimbursement processes, and documentation requirements to reduce admin burden.</li>
<li>Patient Navigation &amp; Advocacy &mdash; Guide patients through insurance coverage, prior authorizations, copay assistance programs, and financial aid. You're their champion.</li>
<li>Prior Authorization Management &mdash; Own cases end-to-end from enrollment to dispensation. Coordinate with payers, gather documentation, and resolve barriers in real-time.</li>
<li>Bridge &amp; Patient Assistance Programs &mdash; Manage transitions from temporary access (Quick Start/Bridge) to long-term commercial or Medicaid coverage.</li>
<li>Collaborate Across Teams &mdash; Work closely with our pharmacy operations, sales, and clinical teams to optimize patient flow and access speed.</li>
<li>Track &amp; Report KPIs &mdash; Monitor conversion rates, time-to-therapy, and access barriers. Identify trends and recommend process improvements.</li>
<li>
</li></ul><h2 class="jobSectionHeader">Requirements:</h2>
WHO YOU ARE
You're a problem-solver who thrives in fast-paced environments. You're comfortable talking to physicians, insurance reps, and patients &mdash; switching between clinical, administrative, and empathetic modes seamlessly.
Must-Haves:<ul>
<li>
2-3 years of experience in customer service, sales, case management, or healthcare coordination</li>
<li>Bachelor's degree in health or pharmacy Technician certification (either works!)</li>
<li>Bilingual English + Spanish (intermediate level minimum)</li>
<li>Comfortable with field visits to medical offices (not 100% remote)</li>
<li>Strong Microsoft Office skills (Excel, Outlook, Teams)</li>
<li>Valid driver's license and reliable transportation</li>
</ul>
Nice-to-Haves:<ul>
<li>
Experience in specialty pharmacy, patient access, hub services, or prior authorizations</li>
<li>Familiarity with limited distribution drugs (LDDs) or rare disease therapies</li>
<li>Knowledge of Puerto Rico health plans</li>
</ul>
Interested?
Don't wait! Send us your resume and join the automation revolution at Medplus Solutions.
We look forward to hearing from you!
EEOC</div>

Product Access Specialist

Cardiovascular Associates of America - CVAUSA

<div>
 
 
 Research Coordinator &ndash; Patient Screening &amp; Enrollment
 
 
 
 
 
 
 Location: On-site in Tucker, Georgia
 
 
 
 
 
 Organization:
 
 Clinical Research Program (Cardiovascular Focus)
 
 
 
 
 Great research starts with the right patients&mdash;and the clinical insight to identify them.
 
 
 
 
 We&rsquo;re seeking a
 
 Research Coordinator &ndash; Patient Screening &amp; Enrollment
 
 who brings both clinical judgment and operational precision to the front end of the clinical trial lifecycle. This role is ideal for someone who can interpret protocols, navigate medical records with confidence, and engage patients thoughtfully&mdash;even when that means initiating outreach.
 
 
 
 
 If you&rsquo;re comfortable combining clinical knowledge, technology, and patient communication to drive enrollment success, this role was built for you.
 
 
 
 
 The Role
 
 
 
 
 As the
 
 Research Coordinator &ndash; Patient Screening &amp; Enrollment
 
 , you will lead patient identification and enrollment coordination for industry-sponsored clinical trials. You&rsquo;ll apply clinical skills to review protocols and medical records, use EMR systems to develop eligibility lists, and communicate directly with patients to support enrollment goals.
 
 
 
 
 You&rsquo;ll work in close partnership with
 
 Principal Investigators (PIs)
 
 , clinical teams, and research leadership to ensure studies enroll efficiently, ethically, and on schedule.
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 Clinical Screening &amp; Eligibility Assessment
 
 <ul>
 <li>
 
 
 Review clinical trial protocols and apply inclusion/exclusion criteria accurately.
 
 
 </li>
 <li>
 
 
 Conduct detailed medical record reviews to assess patient eligibility.
 
 
 </li>
 <li>
 
 
 Collaborate with PIs and sub-investigators to confirm eligibility determinations.
 
 
 </li>
 <li>
 
 
 Maintain precise documentation of screening decisions and eligibility status.
 
 
 </li>
 </ul>
 
 T
 
 echnology &amp; EMR-Based Identification
 
 
 <ul>
 <li>
 
 
 Use the electronic medical record (EMR) to identify potential study participants through chart review, reports, and registries.
 
 
 </li>
 <li>
 
 
 Develop and maintain screening and recruitment lists aligned with protocol criteria.
 
 
 </li>
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 Enter and track screening and enrollment activity in CTMS or other tracking systems.
 
 
 </li>
 </ul>
 
 
 Patient Outreach &amp; Engagement
 
 
 <ul>
 <li>
 
 
 Conduct direct patient outreach, including phone calls and follow-up communications, to introduce research opportunities.
 
 
 </li>
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 Confidently and professionally cold-call patients identified through EMR screening, using approved scripts and patient-centered communication.
 
 
 </li>
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 Educate patients about study participation, next steps, and scheduling expectations.
 
 
 </li>
 </ul>
 
 
 Scheduling &amp; Coordination
 
 
 <ul>
 <li>
 
 
 Schedule screening visits, study visits, and follow-up appointments in coordination with clinic workflows.
 
 
 </li>
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 Ensure visit schedules align with protocol requirements and investigator availability.
 
 
 </li>
 </ul>
 
 
 Enrollment Tracking &amp; PI Communication
 
 
 <ul>
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 Track enrollment progress against sponsor targets and timelines.
 
 
 </li>
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 Provide PIs and site leadership with regular updates on screening pipelines and enrollment performance.
 
 
 </li>
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 Identify and escalate barriers to enrollment and collaborate on solutions.
 
 
 </li>
 </ul>
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 
 
 Clinical background or experience (e.g.,
 
 RN, LPN, MA, CRC
 
 , or equivalent clinical research experience).
 
 
 </li>
 <li>
 
 
 Demonstrated ability to read and interpret clinical trial protocols and medical records.
 
 
 </li>
 <li>
 
 
 Strong proficiency with EMR systems and comfort navigating complex patient data.
 
 
 </li>
 <li>
 
 
 Excellent communication skills, including comfort with outbound patient calls and cold outreach.
 
 
 </li>
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 Strong organizational and time-management skills with attention to detail.
 
 
 </li>
 <li>
 
 
 Experience with CTMS or research tracking tools (
 
 REALTIME-CTMS a plus
 
 ).
 
 
 </li>
 <li>
 
 
 A proactive, patient-focused professional who takes ownership of enrollment outcomes.
 
 
 </li>
 </ul>
 
 
 Ideal Experience
 
 
 <ul>
 <li>
 
 
 Prior experience in patient screening, recruitment, or enrollment for clinical trials.
 
 
 </li>
 <li>
 
 
 Cardiovascular or specialty clinic experience.
 
 
 </li>
 <li>
 
 
 Experience working in a fast-paced clinical environment with multiple protocols.
 
 
 </li>
 <li>
 
 
 Comfort balancing clinical judgment with enrollment goals and sponsor expectations.
 
 
 </li>
 </ul>
 
 
 Why This Role Matters
 
 
 
 
 Enrollment is the engine of clinical research. In this role, your clinical expertise, technical skills, and patient engagement directly determine whether studies succeed&mdash;and whether patients gain access to innovative therapies.
 
 
</div>

Research Coordinator

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