patient experience coordinator

RG Stone Urology & Laparoscopy Hospital

<div><div><div><div><div><div><div><p>Designation: Patient Care Coordinator / Executive
</p><p>Qualification: Graduate or Above
</p></div><div><div><p>Department: Mar
</p><p>Work Experience: 1-6</p><br>
</div></div></div><br>
<div><p>Total Opening: 4
</p><p>Location: Bardez, Goa</p><br>
</div><br>
<div><p>Job Description</p>
<p><b>Role:- </b>Patient Care Coordinator/Executive</p>
<p><b>What You&rsquo;ll Do: -</b></p>
<ul><div>Answers incoming Calls &amp; Emails of patients in a professional and courteous manner.</div>
<div>Management and resolve patient complaints and queries related to Doctors, Hospital &amp; services we are providing being raised via call, E-mail &amp; through official Website as well any other digital source.</div>
<div>Assist patient by informing the procedure to be followed to proceed further.</div>
<div>Monitor automated systems for placing collect calls and intervene for a callers needing assistance.</div>
<div>To give priority to emergency call and to co-ordinate with the concern person / respective department for the same.</div>
<div>Review and follow-up on patient accounts in a timely manner.</div>
<div>Enter and update correct patient data into the computer data bases.</div>
<div>To be involved in quality Assurance / Quality control activities.</div>
<div>To perform all the jobs as may be assigned.</div>
<div>Participation in Continuous Quality Improvement.</div>
<div>Comply with company policy and procedures and pertinent laws or regulations.</div></ul><br>
<p><br>
<b>What We Are Looking for:</b></p>
<ul><div>Any Graduate</div>
</ul>
<p><b>What We Offer:</b></p>
<ul><div>Competitive salary and benefits package</div>
<div>Opportunities for professional development and career growth</div>
<div>A collaborative and inclusive work environment</div>
</ul>
<p><b>Mandatory Skills</b></p>
<p>Laboratory, Diagnostics, Lab</p>
<p><b>Department</b></p>
<p>Marketing and Clinical Programs</p></div></div></div></div></div></div><p></p>

Patient Care Coordinator / Executive

Hackensack Meridian Health

<div>Overview:
<p>
Our team members are the heart of what makes us better.</p><p>
At Hackensack Meridian <i>Health</i> we help our patients live better, healthier lives &mdash; and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It&rsquo;s also about how we support one another and how we show up for our community.</p><p>
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.</p><div>
The Experience Coordinator assists with the administration of daily operations within the Office of Patient Experience for their assigned hospital(s). The position is responsible for the department's call center function, administrative referral process, the completion and/or coordination of notary services for patients and visitors, the handling of lost property claims, and coordination of the Care Companion Program.. In collaboration with the Manager, Volunteer Services or Manager, Switchboard and Volunteer Services, the Experience Coordinator supports recruitment, the clearance process, onboarding and scheduling for volunteers/designated interns for their assigned hospital(s). This position is also responsible for the timely distribution of mail and emails to the department mailbox, generating and distributing reports, ordering and maintaining departmental supplies, entering work orders,updating the department's tracking tool database, and any other function impacting the department, such as the coordination of staff relocation to different offices.</div><div></div><div><br>
This position will be onsite 3 days per week 10:00am-6:30pm.</div>
Responsibilities:
<div>
A day in the life of an Experience Coordinator with Hackensack Meridian Health includes:</div><ul><li>
 Answers telephone within three rings using established greeting in a courteous and professional manner and addresses all questions and concerns, taking accurate phone messages, and disseminates requests to appropriate staff and/or leadership when necessary.
 </li><li>Checks the department mailboxes regularly throughout the day and disseminates information/requests to appropriate team members in accordance with department standards.
 </li><li>Generates and distributes reports as needed.</li><li>
 Provides support as needed to Patient Experience leadership and assists the Manager, Volunteer Services and Manager, Switchboard and Volunteer Services with volunteer recruitment, the clearance process, onboarding and scheduling, and monitoring compliance with annual competencies.
 </li><li>Maintains the database of positive patient letters.
 </li><li>Enters data into the department`s tracking database as necessary.</li><li>
 Coordinates Administrative Referrals (i.e,. initial meet and greet, as well as daily update of the patient`s overall level of satisfaction to the executive office).
 </li><li>Facilitates requests for notary and/or witnessing services in accordance with policy. Handles and serves as a liaison for patient property claims in accordance with HMH policy and procedure. Initiates appropriate service recovery methods to resolve concerns and directs inquiries/complaints to appropriate Experience team members for evaluation, resolution and follow through, and documents accordingly in the complaint management system.
 </li><li>Tracks/monitors OPE technology that may be used for patient needs (i.e., IPads).</li><li>
 Provides educational material related to patient rights upon request (i.e., Patient Bill of Rights, Advance Directive etc.)
 </li><li>Provides general office support by ordering supplies, facilitating the payment of invoices, and routinely conducting an environmental assessment of the office needs and following through as necessary.
 </li><li>Participates in special projects as needed 13. Adheres to the standards identified in the Medical Center's Organizational Competencies.</li><li>
 Lifts a minimum of 10 lbs., pushes and pulls a minimum of 20 lbs. and stands a minimum of 4 hours a day.</li></ul>
Qualifications:
<div>
Education, Knowledge, Skills and Abilities Required:
 </div><ul><li>High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
 </li><li>3-5 years of experience, preferably in a customer-oriented environment.</li><li>
 Excellent organizational skills.
 </li><li>Excellent verbal and interpersonal skills.
 </li><li>Ability to multi-task and prioritize.
 </li><li>Familiar with standard concepts, practices, and procedures within a fast-paced office environment.
 </li><li>Proficient in Google Workspace.</li></ul><div></div><div><br>
Education, Knowledge, Skills and Abilities Preferred:</div><ul><li>
 Associate's or Bachelor's Degree.</li><li>
 Experience in patient advocacy or customer service.</li><li>
 Bi-lingual a plus.</li></ul><div><br>
</div><div>Licenses and Certifications Required:
 </div><ul><li>NJ Notary Public within 6 months of entering position.</li></ul><div>
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!</div>
Starting Minimum Rate: Minimum rate of $26.71 Hourly Job Posting Disclosure: HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.</div>

Experience Coordinator

Dr. Sulaiman Al Habib Medical Group

<div>
 <p>
  <strong>
   About Dr. Sulaiman Al Habib Medical Group:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  With a vision to be the most trusted healthcare provider in medical excellence and patient experience globally, Dr. Sulaiman Al Habib Medical Group (HMG) has become the largest provider of comprehensive medical services in the Middle East. It is currently operating 20 medical facilities across KSA, UAE and Bahrain.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our mission is to develop and operate state of the art medical facilities and provide innovative healthcare services to create value for people starting from the early stages of planning and designing until final implementation, operation, obtaining the required accreditations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking dedicated and professional administrative staff to join our team. This multi-faceted role supports the efficient operation of various hospital departments by performing a wide range of clerical, administrative, and support functions. Successful candidates will be skilled in coordinating workflows, managing resources, and ensuring a high standard of service for our patients and staff.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Available Vacancies:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Medical Administrator
  </li>
  <li>
   Security Manager
  </li>
  <li>
   Patient Experience/Relations/Services Coordinators
  </li>
  <li>
   Client Services Specialist
  </li>
  <li>
   Housing Supervisor
  </li>
  <li>
   ASSD Coordinator
  </li>
 </ul>
</div>


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Patient Relation Officer

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<div><p>This role is responsible for enhancing the overall patient journey across hospitals and clinics (where applicable). The role is responsible for designing and executing initiatives that improve patient satisfaction, promote patient-centred care, and support service recovery. Working in close collaboration with clinical and non-clinical teams, the position monitors patient feedback, drives culture change, and ensures compliance with UAE regulatory and international standards related to patient care experience</p></div>
<br><div><ul><li><p>Develop and implement the patient experience strategy in alignment with the group&rsquo;s clinical and operational vision.
</p></li><li><p>Oversee patient experience programs across the facility and clinics (where applicable), ensuring consistency and excellence in service delivery.
</p></li><li><p>Analyse patient satisfaction data, feedback, and complaints to identify improvement opportunities.
</p></li><li><p>Collaborate with the Front Office Team members to ensure complaints are closed within the timeline set and that the complaint tracker is updated and followed up.
</p></li><li><p>Provide guidance and training on managing and documenting complaints.
</p></li><li><p>Lead initiatives to improve patient communication, empathy, responsiveness, and overall service quality.
</p></li><li><p>Implement and manage tools such as patient satisfaction surveys, focus groups, and real-time feedback systems.
</p></li><li><p>Drive service recovery efforts and resolution of complex patient grievances.
</p></li><li><p>Collaborate with department heads to improve care coordination and patient journey mapping.
</p></li><li><p>Conduct regular training and development programs to install a patient-centred culture.
</p></li><li><p>Monitor compliance with UAE healthcare regulations and accreditation standards related to patient rights and satisfaction (e.g., DOH, DHA, JCI).
</p></li><li><p>Prepare and present regular reports on patient experience trends, initiatives, and outcomes to executive leadership.
</p></li><li><p>Foster collaboration across departments to improve both clinical and non-clinical touchpoints in the patient journey.
</p></li><li><p>Develop and implement service excellence initiatives.
</p></li><li><p>Conduct facility rounds and highlights observations which negatively impact the patient&rsquo;s experience.
</p></li><li><p>Lead cross-functional projects to streamline patient flow and reduce wait times.
</p></li><li><p>Overlooking the complaint management team member and coordinate with the Front Office Manager to ensure timely closure, follow up and proper documentation.
</p></li><li><p>Ensure that patient interviews being conducted and document the findings for future improvements.
</p></li><li><p>Overlook the support service team members or outsourced team members working in Housekeeping, Valet Parking, Food &amp; Beverage, Laundry, Attenders and Security; where applicable.
</p></li><li><p>Oversight and monitoring of service contracts (F&amp;B, cleaning, laundry, valet, security, waste).
</p></li><li><p>Supervise daily operations of all support service departments.
</p></li><li><p>Develop and implement operational policies and procedures.
</p></li><li><p>Ensure services comply with healthcare regulations, infection control standards, and accreditation requirements (e.g., Joint Commission, OSHA).
</p></li><li><p>Conduct regular audits and inspections (e.g., cleanliness, food safety, maintenance).
</p></li><li><p>Address non-compliance and implement corrective actions.
</p></li><li><p>Collaborate with nursing and clinical teams to respond to service-related patient needs (e.g., room readiness, food delivery).
</p></li><li><p>Monitor spending and look for cost-saving opportunities without compromising service quality.
</p></li><li><p>Coordinate emergency preparedness and disaster response planning related to support operations.
</p></li><li><p>Report regularly on key performance indicators (KPIs) related to patient experience and support services.
</p></li></ul><p>Engage with facilities team members and create awareness of the Patient Experience Program and its goals</p></div>
<br><div><p><b>Education and Certification:
</b></p><ul><li><p>Bachelor&rsquo;s degree in Healthcare Administration, Nursing, Communications, or a related field.
</p></li><li><p>Master&rsquo;s degree in Healthcare Management, Public Health, or Business Administration is strongly preferred.
</p></li><li><p>Certification in Patient Experience, Service Excellence, or Six Sigma (e.g., CPXP, Lean) is desirable.<br>
</p></li></ul><p></p><p><b>Knowledge and Skills:
</b></p><ul><li><p>Strong understanding of patient-centred care principles and customer service excellence.
</p></li><li><p>Knowledge of UAE healthcare regulations and patient rights standards.
</p></li><li><p>Proficient in data analysis, reporting tools, and patient satisfaction survey platforms (e.g., Cemplicity, HCAHPS).
</p></li><li><p>Exceptional interpersonal and communication skills.
</p></li><li><p>Empathy and emotional intelligence.
</p></li><li><p>Ability to lead cross-functional teams and drive culture change.
</p></li><li><p>Strong conflict resolution, coaching, and mentoring abilities.
</p></li></ul><p>Budgeting and cost control</p></div>

Patient Experience Manager

Mark Hospital

<p>Maintain Patient Record &amp; Report.</p><p>Data Management.</p><p>Cordinate With doctors,nurses &amp; diagnostic teams to ensure timely care.</p><p>Counselling.</p><p>Maintain patient appointment,admission,and discharges effieciently.</p><p>Job Type: Full-time</p><p>Pay: &#8377;12,000.00 - &#8377;14,000.00 per month</p><p>Benefits:</p><ul><li>Paid time off</li><li>Provident Fund</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>total work: 2 years (Preferred)</li></ul><p>Work Location: In person</p>

Patient Co-ordinator

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