patient experience manager

Clarkson Eyecare

<div><p><b>SUMMARY</b></p>
<p>
 An <b>Office Manager</b> will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients' medical needs. Responsible for the overall sales and profitability of an office location. Manage all operations of the location to include team member support, merchandising, inventory management, training and safety. Execute Total Patient Experience (TPE) to drive revenue and profitability. Exercise independent judgment and discretion in managing overall performance of the entire retail operation. A Licensed Office Manager will possess a State Optician's License for states where required by the company.</p>
<p><b>
ESSENTIAL </b><b>DUTIES AND RESPONSIBILITIES</b></p>
<ul>
<li>Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).</li>
</ul><ul><li>Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team.</li>
</ul><ul><li>Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results.</li>
</ul><ul><li>Conduct performance reviews and compensation evaluations for the office team.</li>
</ul><ul><li>Exercise judgment and utilize tools to achieve revenue and EBITDA growth.</li>
</ul><ul><li>Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.</li>
</ul><ul><li>Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA &amp; OSHA requirements, hazardous material handling and waste disposal.</li>
</ul><ul><li>Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.</li>
</ul><ul><li>Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.</li>
</ul>
<p> <b>QUALIFICATIONS</b></p>
<ul>
<li>Industry related experience will be beneficial.</li>
</ul><ul><li>Mangement experience required</li>
</ul><ul><li>Favorable result on background check as required by state.</li>
</ul><ul><li>Must be able to provide proof of identity and right to work in the United States.</li>
</ul>
<p><b>EDUCATION AND/OR EXPERIENCE</b></p>
<ul>
<li>HSD or GED</li>
</ul><ul><li>ABO, NCLE, LDO could be preferred</li>
</ul>
<p> <b>LICENSES AND CREDENTIALS</b></p>
<ul>
<li>None</li>
</ul>
<p> <b>SYSTEMS A</b><b>ND TECHNOLOGY</b></p>
<ul>
<li>Proficient in Microsoft Excel, Word, PowerPoint, Outlook</li>
</ul>
<p> <b>LOCATION</b></p>
<ul>
<li>Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities</li>
</ul>
<p> <b>PHYSICAL REQUIREMENTS</b></p>
<ul>
<li>This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25&ndash;50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity&mdash;including color, depth, peripheral vision, and the ability to adjust focus&mdash;is required 100% of the time. Occasional driving or climbing may also be necessary.</li>
</ul>
<p>If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly &ndash; only resumes submitted through this website will be considered.</p>
<p><i>
EyeCare</i><i> Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, </i><i>veteran</i><i> or disability status.</i></p>
<p>
NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.</p></div>

Office Manager

Gila River Health Care

<div><p><b>Summary </b>:
</p><p>The Case Manager will provide comprehensive Case Management for patients as assigned to include, but not limited to: assessing patient&rsquo;s needs; developing, implementing, monitoring, and documenting the progress of the patient throughout their hospitalization in an outside area hospital to meet their care needs prior to discharge. The intensity of Case Management is situational and appropriately based on patient need. This position is accountable for the quality of clinical services provided by both them and others and identifies barriers which may hinder effective patient care. The Case Manager performs Utilization Review of the medical necessity and appropriateness of care using InterQual criteria of patients admitted to Gila River Health Care inpatient unit: assessing patient admissions and continued stay criteria to identify issues that may delay patient discharge and facilitate resolution of these issues.<br>
<br>
</p><p><b>Critical Tasks:
</b></p><p></p><ul><li>Demonstrates a culture of kindness through all interactions whether verbal or non-verbal with all GRHC staff members, partner facilities staff and vendors.
</li></ul><ul><li>Manages and oversees assigned patient case load to ensure delivery of all covered services identified for continuity of care across all levels of care and involved providers to achieve the optimal clinical, financial, operational, and patient satisfaction outcomes.
</li></ul><ul><li>Maintains HIPAA standards of patient confidentiality during all interactions whether written, verbal, or electronic.
</li></ul><ul><li>Establishes and promotes a collaborative relationship with members of the healthcare team within GRHC and outside facility partners.
</li></ul><ul><li>Serves as Case Manager between referral hospitals, treatment facilities and patients/patient&rsquo;s families to ensure delivery of effective and appropriate assistance and follow-up for returning to pre/post hospitalization status/care.
</li></ul><ul><li>Reviews charts of assigned patients to determine appropriate referral services based on assessed patient needs.
</li></ul><ul><li>Facilitates, schedules and/or participates in a variety of patient Case Management activities to ensure patient and/or family personal and health care needs are met in a timely manner; proactively identifies alternative resources as needed.
</li></ul><ul><li>Participates in &ldquo;on-call&rdquo; for Case Management Department and Utilization Review
</li></ul><ul><li>Performs Utilization Review of patient chart to ensure compliance with established InterQual criteria to maximize reimbursement/coverage of charges.
</li></ul><ul><li>Evaluates inpatient medical necessity and appropriateness of care utilizing InterQual criteria, for optimizing outcomes.
</li></ul><ul><li>Assesses patient admissions and continued stay to identify issues that may delay patient discharge and communicates to the interdisciplinary team while facilitating a resolution.
</li></ul><ul><li>Collects and communicates pertinent, timely information to the health care team to fulfill utilization and regulatory requirements.
</li></ul><ul><li>Collaborates with patient, family members, and other involved parties to ensure care coverage through private and governmental health care plans.
</li></ul><ul><li>Collects outcome data to be used in identifying best practices and targeting performance improvement solutions.
</li></ul><ul><li>Participates in departmental orientation, on the job training, and quality assurance programs/initiatives.
</li></ul><ul><li>Receives and responds to patient concerns; research issues for corrective action as appropriate based on findings; escalates physician/provider concerns to appropriate parties and identifies alternative solutions.
</li></ul><ul><li>Participates in a variety of department and hospital educational programs to maintain current skill and competency levels; identifies and discusses performance or training needs with Supervisor.
</li></ul><ul><li>Participates in Community Events representing GRHC and Case Management Department with ability to educate on departmental functions.
</li></ul><ul><li>Other duties as assigned by Case Management Director/Manager
</li></ul><ul><li>Establishes goals and objectives for the department that meet or exceed GRHC&rsquo;s Code of Ethics and Standards for Conduct Policy.
</li></ul><ul><li>Is familiar and remains current on safety and emergency management process for the department.
</li></ul><p><b>Required Qualifications:
</b></p><ul><li>Current State of Arizona or Compact State Registered Nurse license, BSN preferred.
</li></ul><ul><li>Current CPR for Healthcare professional's certification
</li></ul><ul><li>Must have at least 1-year previous case management experience, CCM certification preferred but must obtain within 2 years of hire.
</li></ul><ul><li>Experience must include working in an acute care and/or home care setting for at least a 12-month period.
</li></ul><ul><li>Native American population preferred.
</li></ul><ul><li>Must have a working knowledge of Case Management, acute care and/or home care environments, community resources and resource/utilization management.
</li></ul><ul><li><b><i>Case Management Specialty Area Requirements </i></b>:
<ul><li><i>Pediatrics Case Manager &ndash; Must have at least 1 year Pediatrics experience
</i></li><li><i>Cancer Case Manager &ndash; Must have at least 1 year oncology/hospice/or cancer case management experience
</i></li><li><i>Pain Management Case Manager &ndash; Must have at least 1 year experience working with pain management patients/hospice patients </i><i>.
</i></li><li><i>Women&rsquo;s Health/High Risk Pregnancy Case Manager &ndash; Must have at least 1 year Women&rsquo;s Health/Pregnancy experience
</i></li><li><i>Family Medicine Case Manager &ndash; Must have at least 1 year Medical-Surgical or Family Clinic experience
</i></li><li><i>Internal Medicine Case Manager - Must have at least 1 year Medical-Surgical or Family Clinic experience
</i></li><li><i>Emergency Department/Utilization Review Case Manager &ndash; Must have 1 year Medical-Surgical experience and/or 1 year Utilization Review experience</i></li></ul></li></ul></div>

Case Manager-Case Management-HHK-Sacaton

Sinai Chicago

<b>Job Description:</b><br>
The Clinical Nurse Coordinator role on the Inpatient Nursing Units is a critical position designed to assist
<br>the Nurse Manager/Director in providing administrative and critical leadership; presents self as a dedicated
<br>healthcare professional, patient advocate, mentor, clinical resource, and leader.
<br><br>
The Clinical Nurse
<br>Coordinator role is essential in improving the patient experience on the units as well as elevating quality of
<br>care delivery and patient safety. Under the direction of the Nurse Manager/Director, assists with orientation
<br>and training for new employees, ensures compliance with all regulatory agencies by enforcing policy and
<br>procedures, and improves patient throughput. In the absence or at the direction of the Nurse
<br>Manager/Director, the Clinical Nurse Coordinator will maintain the operational and clinical aspects of the
<br>unit. Responsibilities include, but are not limited to staff management and development, appropriate
<br>staffing, patient flow/throughput, quality, patient safety and patient experience. The Clinical Nurse
<br>Coordinator is expected to communicate and collaborate with patients, families, physicians and all other
<br>healthcare professional to meet optimum outcomes
<br><br>
<b>Location:</b> SHS · MSH MSH NR LDR
<br><b>Schedule:</b> Full Time, Nights, varies

CLINICAL NURSE COORDINATOR - L&D

Orlando Health

<div>Position Summary:
<div><b>
Title:</b> Front Office Assistant<br>
<b>Department:</b> Ocoee Imaging Center<br>
<b>Site:</b> OHIC Ocoee Imaging Center<br>
<b>Location:</b> Orlando, FL<br>
<b>Hours:</b> Part- Time | Day Shift</div><div></div><div><b><br>
Position Summary</b></div><div></div><div><br>
The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.</div>
Responsibilities:
<div><b>
Essential Functions</b></div><ul><li>
Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.</li><li>
Obtains accurate and complete patient demographic and insurance information.</li><li>
Processes all requests for medical records according to Orlando Health and department specific policies and procedures.</li><li>
Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.</li><li>
Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.</li><li>
Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.</li><li>
Interacts with patients and families in a professional manner.</li><li>
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.</li><li>
Maintains compliance with all Orlando Health policies and procedures.</li></ul><div></div><div><b><br>
Other Related Functions</b></div><ul><li>
Participates in Quality Assurance/Quality Indicator activities as assigned.</li><li>
Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.</li><li>
Practices the efficient use of supplies.</li><li>
Assists billing service as requested.</li></ul>
Qualifications:
<div><b>
Education/Training
</b></div><ul><li>High School graduate or equivalent.
</li></ul><div><b>Licensure/Certification
</b></div><ul><li>None.
</li></ul><div><b>Experience
</b></div><ul><li>Six (6) months experience in a clerical office, or general business, and/or customer service setting</li></ul></div>

Front Office Assistant

Emory Healthcare

<div>Overview:
<div><b>
Be inspired. Be valued. Belong.</b></div><div></div><div><br>
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:</div><ul><li>
Comprehensive health benefits that start day 1</li><li>
Student Loan Repayment Assistance &amp; Reimbursement Programs</li><li>
Family-focused benefits
</li><li>Wellness incentives</li></ul><div>
Ongoing mentorship, development, leadership programs...and more!</div>
Description:
<div>
The Care Manager is responsible for patient care coordination from admission through discharge; ensuring smooth transitions of care as the patient is discharged from the hospital setting, ensuring and facilitating high quality clinical and cost outcomes, procuring and securing post-acute services, coordinating and advocating for patients and families with both internal and external stakeholders, and identifying and addressing potential barriers to care coordination/discharge planning in an effort to foster efficient care delivery and maximize reimbursement. The Care Manager will begin the process of care coordination at the time of the patient's admission by completing a thorough admission assessment and/or psychosocial assessment which will allow for a timely and accurate capture of information as well as foster the ability to begin working towards a discharge plan. The Care Manager is an integral part of the interdisciplinary care team who is required to attend rounds, care conferences, and/or care team meetings. The Care Manager will act as a representative of both the hospital care team and the patient/family in an effort to balance patient/family choice and projected care coordination needs with the ability to execute such services. The Care Manager will work with the hospital care team and the patient/family in order to plan and implement the best possible plan for the patient while taking various factors, limitations, and patient/family preference into consideration. The Care Manager will identify and recommend post-acute services and will complete referrals to appropriate post-acute care providers in a timely manner, coordinating directly with the patient/family as well as the care team. Through continuous assessment and review, the Care Manager will apply critical thinking to ensure alignment and appropriateness of post acute services as the patient clinically progresses throughout their stay. Ultimately, the Care Manager is responsible for ensuring the discharge plan is aligned to be executed with the patient's medically cleared for discharge date as well as the projected length of stay as provided by the payor. The Care Manager identifies and participates in the development of strategies to reduce unnecessary length of stay and/or resource consumption. The Care Manager escalates cases, as appropriate, to management, Physician Advisor, Complex Care team and/or Ethics committee. It is the role of the Care Manager to educate patients/families as well as the care team as it relates to post acute services, transitions of care, readmission mitigation, appropriate post-acute level of care choices and available resources. The Care Manager provides supportive and therapeutic communication for patients, families and loved ones who are experiencing anxiety or stress due to illness, injury or physical limitations. The Care Manager must communicate confidently, effectively, and therapeutically while being assertive and conveying an impression which reflects favorably upon the organization The Care Manager will initiate and facilitate discussions with the payors in order to act as an advocate on behalf of the patient and hospital in an effort to reduce non-covered, non-authorized, or denied services. The Care Manager will issue and administer notices of non-coverage and potential liability to patients in accordance with predetermined regulations, policies, and procedures. The Care Manager serves as a resource to the Physician, Interdisciplinary Care Team, and patient for the interpretation of external regulations and organizational policies and procedures as it pertains to Discharge Planning and Care Coordination. The Care Manager will ensure compliance with all regulatory requirements as it relates to Government and Commercial Payors. The Care Manager will ensure compliance with all third party payers and federal and state regulatory agencies. The Care Manager will ensure proper use of Case Management Systems and workflows.</div><div></div><div><br>
Minimum Qualifications:</div><div>
RN CM: MINIMUM REQUIRMENTS 1. Valid, unencumbered Registered Nurse License approved by the Georgia Board of Nursing. 2. Two (2) years experience in healthcare. PREFERRED 1. Bachelors degree in Nursing from an accredited school of nursing.</div><div>
SW CM I: MINIMUM REQUIREMENTS 1. Masters in Social Work from an accredited school of social work. 2. Demonstrated knowledge of software/EMR applications.</div><div>
PREFERRED 1. One (1) year healthcare experience in Acute Care setting. 2. Accredited Case Manager (ACM) Certification through the American Case Management Association or Certified Case Management (CCM) through the Commission for Case Manager Certification.</div><div></div><div><br>
SW CM II: MINIMUM REQUIREMENTS 1. Masters in Social Work from an accredited school of social work. 2. Licensed as a Master Social Worker (LMSW) through the Georgia Composite Board of Professional Counselors, Social Workers, and Marriage &amp; Family Therapists. 3. Demonstrated knowledge of software/EMR applications.</div><div>
PREFERRED 1. Two (2) years healthcare experience in Acute Care setting. 2. Accredited Case Manager (ACM) Certification through the American Case Management Association or Certified Case Management (CCM) through the Commission for Case Manager Certification.</div><div></div><div><br>
SW CM III: MINIMUM REQUIREMENTS 1. Masters in Social Work from an accredited school of social work. 2. Licensed as a Clinical Social Worker (LCSW) through the Georgia Composite Board of Professional Counselors, Social Workers, and Marriage &amp; Family Therapists. 3. Demonstrated knowledge of software/EMR applications</div><div>
PREFERRED 1. Three (3) years healthcare experience in Acute Care setting. 2. Accredited Case Manager (ACM) Certification through the American Case Management Association or Certified Case Management (CCM) through the Commission for Case Manager Certification. productivity expectations and successfully complete yearly competencies.</div><div></div><div><b><br>
JOIN OUR TEAM TODAY!</b> Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet&reg; designated ambulatory practice. We are made up of 11 hospitals-4 Magnet&reg; designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.</div>
Additional Details:
<div>
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.</div><div></div><div><br>
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare&rsquo;s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.</div></div>

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Office Manager

Office Manager

Office Manager

Case Manager-Case Management-HHK-Sacaton

CLINICAL NURSE COORDINATOR - L&D

Front Office Assistant

Care Manager IP