patient experience manager

Sodexo

<div>Role Overview:
<p><b>*Patients are at the heart of everything we do!*</b></p><p></p><p><b><br>
Sodexo</b> is seeking a <b>Patient Experience Manager 1 </b>for <b>Vanderbilt University Medical Center in Nashville, TN</b>. Vanderbilt Health is a growing health system, anchored by Vanderbilt University Medical Center, one of the largest and most prominent academic medical centers in the Southeast, with seven hospitals and more than 200 clinics across Tennessee and in neighboring states. Hospital has 1,000 licensed beds.</p>
Incentives: **TYPICAL SHIFT: 12PM-8:30PM (every 4th weekend rotation)** What You'll Do:
<p><b>The ideal candidate will have experience driving patient satisfaction in a large healthcare organization. The role will include patient rounding, quality assurance activities, host/hostess development/management, and driving an exceptional dining experience for their patients.</b></p><p></p><p><b><br>
Responsibilities will also include:</b></p><ul><li>
Rounding with existing patients, families, and Nursing personnel</li><li>
Collaboration with hospital clinical and administrative leadership</li><li>
Collecting, organizing, and trending data</li><li>
Communicating findings with both Nutrition Services and interdisciplinary teams</li><li>
Networking with other hospitals to identify best practices</li><li>
Some oversight of the Diet Office and supervision of Diet Office hourly staff &amp; patient services hourly staff</li><li>
Daily patient meal rounding utilizing Service Depot, interacting with patients and nursing staff</li><li>
Identifying and implementing process improvement initiatives to increase patient satisfaction</li><li>
Ensuring food safety and sanitation compliance</li><li>
Oversee patient tray line to ensure meal accuracy</li></ul>
What We Offer:
<div>Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:</div><br>
<div></div><ul><li>
Medical, Dental, Vision Care and Wellness Programs</li><li>
401(k) Plan with Matching Contributions</li><li>
Paid Time Off and Company Holidays</li><li>
Career Growth Opportunities and Tuition Reimbursement</li></ul><div>
More extensive information is provided to new employees upon hire.</div>
What You Bring:
<ul><li>Work closely with the Clinical Nutrition</li><li>
Act as the liaison between the dietitians, nurse managers</li><li>
Work with the other Sodexo Managers with the goal of enhancing the patient experience and dinning experience</li><li>
Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance</li><li>
Demonstrate excellent communication and customer service skills</li></ul><br>
<div></div>
Who We Are:
<div>At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.</div><div></div><div><br>
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you&rsquo;re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.</div>
Qualifications &amp; Requirements:
<div>Minimum Education Requirement - Associate's Degree or equivalent experience<br>
Minimum Management Experience - 2 years
<br>
Minimum Functional Experience &ndash; 1 year experience in Service Recovery role at large hospitality or hospital environment</div></div>

Patient Experience Manager 1

Clarkson Eyecare

<div><p><b>SUMMARY</b></p>
<p>
 An <b>Office Manager</b> will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients' medical needs. Responsible for the overall sales and profitability of an office location. Manage all operations of the location to include team member support, merchandising, inventory management, training and safety. Execute Total Patient Experience (TPE) to drive revenue and profitability. Exercise independent judgment and discretion in managing overall performance of the entire retail operation. A Licensed Office Manager will possess a State Optician's License for states where required by the company.</p>
<p><b>
ESSENTIAL </b><b>DUTIES AND RESPONSIBILITIES</b></p>
<ul>
<li>Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).</li>
</ul><ul><li>Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team.</li>
</ul><ul><li>Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results.</li>
</ul><ul><li>Conduct performance reviews and compensation evaluations for the office team.</li>
</ul><ul><li>Exercise judgment and utilize tools to achieve revenue and EBITDA growth.</li>
</ul><ul><li>Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.</li>
</ul><ul><li>Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA &amp; OSHA requirements, hazardous material handling and waste disposal.</li>
</ul><ul><li>Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.</li>
</ul><ul><li>Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.</li>
</ul>
<p> <b>QUALIFICATIONS</b></p>
<ul>
<li>Industry related experience will be beneficial.</li>
</ul><ul><li>Mangement experience required</li>
</ul><ul><li>Favorable result on background check as required by state.</li>
</ul><ul><li>Must be able to provide proof of identity and right to work in the United States.</li>
</ul>
<p><b>EDUCATION AND/OR EXPERIENCE</b></p>
<ul>
<li>HSD or GED</li>
</ul><ul><li>ABO, NCLE, LDO could be preferred</li>
</ul>
<p> <b>LICENSES AND CREDENTIALS</b></p>
<ul>
<li>None</li>
</ul>
<p> <b>SYSTEMS A</b><b>ND TECHNOLOGY</b></p>
<ul>
<li>Proficient in Microsoft Excel, Word, PowerPoint, Outlook</li>
</ul>
<p> <b>LOCATION</b></p>
<ul>
<li>Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities</li>
</ul>
<p> <b>PHYSICAL REQUIREMENTS</b></p>
<ul>
<li>This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25&ndash;50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity&mdash;including color, depth, peripheral vision, and the ability to adjust focus&mdash;is required 100% of the time. Occasional driving or climbing may also be necessary.</li>
</ul>
<p>If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly &ndash; only resumes submitted through this website will be considered.</p>
<p><i>
EyeCare</i><i> Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, </i><i>veteran</i><i> or disability status.</i></p>
<p>
NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.</p></div>

Office Manager

Aga Khan University

<div><div>Senior Manager - Clinical Affairs - (2600015E)</div><div><div><br>
</div><p><b>Senior Manager - - Clinical Affairs</b></p><p><b>
Department: </b>Patient Experience and Clinical Risk Management Department</p><p><b>
Entity:</b> Aga Khan University</p><p><b>
Introduction to the Aga Khan University:</b></p><p>
Chartered in 1983, Aga Khan University (AKU) is a private, autonomous, and self-governing international university with 13 teaching sites in 6 countries distributed across three continents. As an integral part of the Aga Khan Development Network, AKU provides higher education in several disciplines, carries out research pertinent to the countries in which it exists and has campuses, programs and/or teaching hospitals in Afghanistan, Kenya, Pakistan, Tanzania, Uganda, and the UK. As an international institution, AKU operates on the core principles of quality, relevance, impact, and access; and AKU is a model of academic excellence and an agent of social change.</p><p>
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.</p><p><b>
Job Roles / Responsibilities:</b></p><p>
You will be responsible to:</p><ul><li><div>
Review all patient feedback and guide the Feedback Office team to ensure timely closure of complaints.</div></li><li><div>
Monitor the complaints log daily and track sensitive complaints closely.</div></li><li><div>
Discuss complex cases with departmental leadership to ensure effective resolution.</div></li><li><div>
Review investigation reports and response letters prepared by the Feedback Office team.</div></li><li><div>
Coordinate with the Legal Office when required for medico-legal advice.</div></li><li><div>
Conduct meetings with clinical departments to share complaint trends and improvement opportunities.</div></li><li><div>
Arrange and participate in meetings with patients and families to address concerns, involving senior leadership (CEO, CMO) when necessary.</div></li><li><div>
Monitor all reported incidents in the Adverse Event Management System daily.</div></li><li><div>
Supervise the team in organizing, categorizing, and reviewing reported incidents.</div></li><li><div>
Conduct investigations through chart reviews and coordination with relevant clinical teams.</div></li><li><div>
Ensure implementation and follow-up of corrective and preventive actions.</div></li><li><div>
Prepare and present weekly reports of adverse events to hospital leadership.</div></li><li><div>
Present RCA findings to Quality &amp; Patient Safety Committee and Joint Staff Committee.</div></li><li><div>
Report sentinel events in Health Service Committee and Chancellor&rsquo;s reports.</div></li><li><div>
Coordinate all patient care related legal matters with the Legal Office.</div></li><li><div>
Maintain records of lawsuits, legal notices, and case documentation.</div></li><li><div>
Review case histories and prepare clinical briefs for legal proceedings.</div></li><li><div>
Coordinate with clinicians for timely submission of documentation and court appearances.</div></li><li><div>
Analyse litigation data and prepare periodic reports for hospital leadership.</div></li><li><div>
Present medico-legal case updates to the Joint Staff Committee.</div></li><li><div>
Oversee the Clinical Affairs Desk (CAD) to ensure effective support for legal matters.</div></li></ul></div><div></div><div><div><br>
</div><p><b>Requirements:</b></p><p>
The applicant should have:</p><ul><li>
Medical or Nursing Graduate.</li><li>
Master&rsquo;s degree in Hospital Administration, Healthcare Management, or a related field.</li></ul><ul><li>
8&ndash;10 years of management experience in the healthcare industry, preferably in patient experience, quality assurance, or clinical risk management.</li><li>
Experience in handling patient complaints, adverse event management, and medico-legal matters in a hospital setting.</li><li>
Proven ability to analyze, interpret, and present data, including preparation of reports for senior leadership.</li></ul><ul><li>
Excellent leadership, communication, and interpersonal skills.</li><li>
Ability to manage sensitive and complex situations involving patients, families, and clinicians.</li><li>
Knowledge of hospital ethics, patient safety standards, and healthcare quality frameworks.</li><li>
Understanding of medico-legal processes and regulatory requirements in Pakistan.</li><li>
Ability to lead teams and coordinate across multiple departments and healthcare facilities.</li></ul><p>
Comprehensive employment reference checks will be conducted.</p><div><br>
</div></div><div>
Primary Location: Pakistan</div><div>
Organisation: Aga Khan Hospital &amp; Medical College</div><div>
Employee Status: Regular</div><div>
Job Type: Standard</div><div>
Job Posting: 12/03/2026, 11:14:21 PM</div><div>
Closing Date: 29/03/2026, 1:59:00 PM</div></div>

Senior Manager - Clinical Affairs

NMC Health plc

<div><p>To manage and lead the effective and efficient operational running of the front office department to ensure client
</p><p>centric services are provided to patients.</p></div>
<br><div><ul><li>To provide strong leadership and management guidance to the Front Office team.
</li></ul><ul><li>To ensure effective operational alignment of Physician appointment scheduling with the needs of the business
</li></ul><p>unit/facilities.
</p><ul><li>To monitor and manage client expectations and satisfaction through Patient Experience feedback.
</li></ul><ul><li>To manage and optimise outpatient collections for the company.
</li></ul><ul><li>To monitor and manage the accurate recording/processing of patient data to prevent financial risk for the
</li></ul><p>company.
</p><ul><li>To create and continuously maintain an enabling environment where people can develop and grow.
</li></ul><ul><li>To ensure that performance management contracts are in place for the team.
</li></ul><ul><li>Conduct and document bi-annual performance conversations .
</li></ul><ul><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human
</li></ul><p>Resources.
</p><ul><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</li></ul><ul><li>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are
</li></ul><p>signed off .
</p><ul><li>Maintain professional conduct and discipline within the team.
</li></ul><ul><li>Work closely with the recruitment team to recruit and select competent employees .
</li></ul><p>&middot; Monitor employee scheduling of the department to ensure sufficient operational coverage.
 </p><p>&middot; Ensure accurate updates on uploaded Physician schedules.
</p><p>&middot; Monitor scheduling to ensure best, effective use of Physician time.
 </p><p>&middot; Ensure follow up appointments are booked and patients informed accordingly.
 </p><p>&middot; Ensure optimal scheduling of appointments.
</p><p>&middot; Monitor patient feedback (Press Ganey) reports for trends in Front Office service delivery.
</p><p>&middot; Implement and support measures to increase participation rates of patients in Press Ganey surveys
</p><p>. &middot; Ensure the overall appearance of the Front Office area is in line with NMC quality and safety standards.
</p><p>&middot; Efficient accompaniment of patients to units in the absence of supporting employees.
</p><p>&middot; Outstanding and revenue reports are prepared and analysed.
</p><p>&middot; The system is updated accurately with payments received.
 </p><p>&middot; Age analysis report is generated and daily follow up on outstanding amounts completed.
</p><p>&middot; Coordinate the requests and approval of payment arrangements and document accordingly.
</p><p>&middot; Ensure that challenging clients are dealt with in a professional and respectful manner.
</p><p>- Effective implementation of policies and procedures.
 </p><p>&middot; Monitor and manage accuracy of patient admission date.
 </p><p>&middot; Clearly communicate expectations and ensure that roles and responsibilities are clear.
 </p><p>&middot; Provides direction to direct reports by ensuring that everyone understands the strategy of the company and the supporting operational and clinical goals that needs to be met.
 </p><p>&middot; Drives the motivation and engagement of people through creating a trusting environment where people are provided with the opportunities to try out new initiatives without feeling fearful.
</p><p>&middot; Treating people fairly consistently.
</p><p>&middot; Instils and drives desired NMC culture by living the values and the associated behaviours organisational values &ndash; setting the appropriate standards for behaviour.
 </p><p>&middot; Consistently recognises the contribution and achievement of the team &ndash; being an advocate for the team
 </p><p>&middot; Embraces diversity, listening without judgement to diverse and opposing points of view .
</p><p>&middot; Provide staff with the opportunities to grow and develop by encouraging self-learning, initiating training and development initiatives, coaching and on-the-job training.
</p><p>&middot; Adapt leadership style according to the specific situation.
</p><p>&middot; Produces a number of workable solutions that are effective when judged over time; considers the practical issues relating to implementing the preferred solution.
</p><p>&middot; Demonstrates an understanding of the interactions, interrelatedness and interdependence of information, patterns and events within the function/business unit and how it plays a part in the bigger system.
</p><p>&middot; Sets and continuously revises quality standards within and across departments/business unit in line with quality management principles.
</p><p>&middot; Monitors and maintains quality of functional/business unit systems, processes, resources, and outputs according to set internal and external quality standards and processes.
 </p><p>&middot; Creates processes to ensure work is completed in a systematic and methodical way; proactively identifies and removes obstacles.
</p><p>&middot; Maintains consistent high levels of productivity within functional/business unit by ensuring appropriate resources, systems and processes are in place.
 </p><p>&middot; Proactively drives results within own function/business unit.
 </p><p>&middot; Displays high levels of self-discipline and reliability to achieve work outcomes.
 </p><p>&middot; Remains aware of own behaviour and how it effects job performance and working relationships with others.
</p><p>&middot; Demonstrates an accurate awareness of own strengths and weaknesses and proactively works on self development.
 </p><p>&middot; Displays high levels of self-discipline and reliability to achieve work outcomes
 </p><p>&middot; Demonstrates an ability to share and understand the feelings, needs, concerns, and/or emotional state of others (professional empathy).
</p><p>&middot; Establishes, builds, and sustain effective and trusting work relationships.
</p><p>&middot; Maintains appropriate levels of focus, professionalism, performance, and objectivity under considerable pressure or demanding situations.
</p><p>&middot; Demonstrates emotional stability and mature behaviour appropriate to the workplace even in circumstances of discord or duress
 </p><p>&middot; Effectively manages current and potential conflicts between personal life and work demands.
 </p><p>&middot; Remains positive in the face of adversity and assists others to recognise the positive aspects of difficult situations/obstacles, pressures and setbacks.
 </p><p>&middot; Models a willingness to accept constructive feedback and makes changes where appropriate.
</p><p>&middot; Ensures that relevant resources and support systems to manage stress and setbacks are available and utilised.
</p><p>&middot; Sets clear, measurable objectives and action plans for function/business unit, in line with operational/organisational goals
</p><p>&middot; Develop and prioritises medium to long term plans for functional area / business units and anticipates potential difficulties
</p><p>&middot; Coordinates timelines and priorities within function / business unit to ensure that deadlines are met
</p><p>&middot; Identifies, assigns and manages resources to achieve functional / business unit objectives
 </p><p>&middot; Uses existing timelines to monitor own and others&rsquo; progress against deadlines; maintaining an on-going awareness of obstacles that may hinder progress.
</p><p>&middot; Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department
</p><p>&middot; Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</p><p>&middot; Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
 </p><p>&middot; Maintains patient &amp; staff confidentiality.
 </p><p>&middot; To drive patient experience initiatives, monitoring patient feedback, addressing concerns promptly, and ensuring continuous improvement in service quality.</p></div>
<br><div><ul><li>Bachelor&rsquo;s Degree - Any discipline or related fields. Master&rsquo;s degree will be an advantage.
</li></ul><ul><li>At least 5 years&rsquo; experience in a healthcare environment
</li></ul><ul><li>At least 3 years&rsquo; experience in a management or supervisory position</li></ul></div>

Front Office Manager

My Clinic KSA

<div>
 <p>
  Join
  <strong>
   My Clinic
  </strong>
  , the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  The My Care Leader is responsible for overseeing the end-to-end care coordination operations for registered My Care patients. The role ensures continuity of care, proactive patient engagement, and delivery of a high-quality, personalized patient experience throughout the patient journey. This leader is accountable for team performance, patient satisfaction, care coordination quality, and alignment with My Care service standards and organizational objectives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Primary Responsibilities:
  </strong>
 </p>
 <p>
  1. Leadership &amp; Team Management:
 </p>
 <ul>
  <li>
   Lead, coach, and manage the My Care Coordinator team to ensure consistent delivery of patient-centered care coordination.
  </li>
  <li>
   Set clear expectations, performance goals, and development plans aligned with My Care objectives.
  </li>
  <li>
   Foster a culture of accountability, empathy, collaboration, and service excellence.
  </li>
 </ul>
 <p>
  2. Care Coordination &amp; Patient Experience:
 </p>
 <ul>
  <li>
   Oversee ongoing patient engagement activities including follow-ups, appointment coordination, service facilitation, and patient inquiries.
  </li>
  <li>
   Ensure proactive care coordination that supports continuity, adherence, and long-term patient loyalty.
  </li>
  <li>
   Manage escalated patient cases, complaints, and complex care coordination scenarios.
  </li>
 </ul>
 <p>
  3. Quality, Compliance &amp; Governance:
 </p>
 <ul>
  <li>
   Ensure compliance with care coordination protocols, service standards, and patient experience frameworks.
  </li>
  <li>
   Maintain strict adherence to patient confidentiality, data privacy, and regulatory requirements.
  </li>
  <li>
   Monitor quality outcomes and implement corrective actions where needed.
  </li>
 </ul>
 <p>
  4. Performance Management &amp; Optimization:
 </p>
 <ul>
  <li>
   Own and monitor key performance indicators such as patient engagement rates, follow-up completion, satisfaction scores, service utilization, and quality outcomes.
  </li>
  <li>
   Use data insights to optimize workflows, staffing models, and patient touchpoints.
  </li>
  <li>
   Lead continuous improvement initiatives to enhance efficiency, patient outcomes, and experience.
  </li>
 </ul>
 <p>
  5. Cross-Functional Collaboration:
 </p>
 <ul>
  <li>
   Work closely with clinical leadership, operations, patient experience, and support teams to align care delivery and resolve systemic issues.
  </li>
  <li>
   Support the implementation of new My Care services, tools, and care models.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education / Professional Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in healthcare administration, Nursing, Business Administration, or a related field (preferred).
  </li>
  <li>
   Minimum 5+ years of experience in healthcare operations, care coordination, patient experience, or service leadership roles.
  </li>
  <li>
   Prior experience managing patient-facing teams in a healthcare or care coordination environment is strongly preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experts &amp; Skills:
  </strong>
 </p>
 <ol>
  <li>
   Strong leadership presence with the ability to inspire, guide, and develop teams.
  </li>
  <li>
   Advanced problem-solving and decision-making skills.
  </li>
  <li>
   High emotional intelligence and patient-centric leadership approach.
  </li>
  <li>
   Strong analytical skills and performance management capability.
  </li>
  <li>
   Ability to manage complexity leads to change effectively.
  </li>
 </ol>
</div>


My Care Team Leader

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Patient Experience Manager 1

Office Manager

Office Manager

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Senior Manager - Clinical Affairs

Front Office Manager

My Care Team Leader