patient experience manager

Sodexo

<div>Role Overview:
<div>Sodexo is seeking a<b> Patient Service Manager 1</b> who will support the FMOL healthcare system in the<b> Baton Rouge/Lafayette, LA region</b>, requiring travel across multiple locations. This role involves managing patient satisfaction initiatives, fostering a customer-oriented culture, and ensuring positive experiences. Responsibilities include training staff, providing constructive feedback, and implementing patient-focused programs. The ideal candidate will be outgoing, friendly, and have a strong commitment to excellent service. Experience in food and environmental services is a plus. The role is client-facing, requiring effective communication and collaboration to continuously improve patient care and service delivery across all departments.</div><div></div><div><b><br>
This individual will need to travel between site locations, a valid driver&rsquo;s license and acceptable driver&rsquo;s license record check is required.</b></div>
What You'll Do:
<ul><li>develop and maintain client and customer relationships (i.e., comfortable in c-suite settings where communication skills are imperative when serving as top level site management)</li><li>
develop strategic plans</li><li>
ensure HACCP, regulatory and standards compliance</li><li>
have daily interaction with employees, patients, their families and clinical team to ensure patient satisfaction</li><li>
create a positive environment</li><li>
ensure Sodexo standards are met.</li></ul>
What We Offer:
<div>Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:</div><br>
<div></div><ul><li>
Medical, Dental, Vision Care and Wellness Programs</li><li>
401(k) Plan with Matching Contributions</li><li>
Paid Time Off and Company Holidays</li><li>
Career Growth Opportunities and Tuition Reimbursement</li></ul><div>
More extensive information is provided to new employees upon hire.</div>
What You Bring:
<ul><li>have a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively</li><li>
can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service</li><li>
are enthusiastic and confident</li><li>
ability to drive employee success to enhance the value of the environmental and food &amp; nutrition team I</li><li>
prioritize tasks and exhibit flexibility to take on additional responsibilities as needed.</li></ul>
Who We Are:
<div>At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.</div><div></div><div><br>
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you&rsquo;re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.</div>
Qualifications &amp; Requirements:
<div>Minimum Education Requirement - Associate's Degree or equivalent experience</div></div>

Patient Services Manager 1

NMC Health plc

<div><p><div><div><div><div><p><b>Key Accountabilities<br>
</b></p></div></div><br>
<div><div><ul><li><p>To provide strong leadership and management guidance to the Front Office team.
</p></li><li><p>To ensure effective operational alignment of Physician appointment scheduling with the needs of the business unit/facilities.
</p></li><li><p>To monitor and manage client expectations and satisfaction through Patient Experience feedback.
</p></li><li><p>To manage and optimise outpatient collections for the company.
</p></li><li><p>To monitor and manage the accurate recording/processing of patient data to prevent financial risk for the company.<br>
</p></li></ul></div></div><br>
</div></div></p><p></p><p><div><div><div><div><p><b>Specific Responsibilities for this Role<br>
</b></p></div></div><br>
<div><div><ul><li><p>To create and continuously maintain an enabling environment where people can develop and grow.
</p></li><li><p>To ensure that performance management contracts are in place for the team.
</p></li><li><p>Conduct and document bi-annual performance conversations .
</p></li><li><p>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</p></li><li><p>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</p></li><li><p>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</p></li><li><p>Maintain professional conduct and discipline within the team.
</p></li><li><p>Work closely with the recruitment team to recruit and select competent employees .
</p></li><li><p>Monitor employee scheduling of the department to ensure sufficient operational coverage.
</p></li><li><p>Ensure accurate updates on uploaded Physician schedules.
</p></li><li><p>Monitor scheduling to ensure best, effective use of Physician time.
</p></li><li><p>Ensure follow up appointments are booked and patients informed accordingly.
</p></li><li><p>Ensure optimal scheduling of appointments.
</p></li><li><p>Monitor patient feedback (Press Ganey) reports for trends in Front Office service delivery.
</p></li><li><p>Implement and support measures to increase participation rates of patients in Press Ganey surveys.
</p></li><li><p>Ensure the overall appearance of the Front Office area is in line with NMC quality and safety standards.
</p></li><li><p>Efficient accompaniment of patients to units in the absence of supporting employees.
</p></li><li><p>Outstanding and revenue reports are prepared and analysed.
</p></li><li><p>The system is updated accurately with payments received.
</p></li><li><p>Age analysis report is generated and daily follow up on outstanding amounts completed.
</p></li><li><p>Coordinate the requests and approval of payment arrangements and document accordingly.
</p></li><li><p>Ensure that challenging clients are dealt with in a professional and respectful manner.
</p></li><li><p>Effective implementation of policies and procedures.
</p></li><li><p>Monitor and manage accuracy of patient admission date.
</p></li><li><p>Clearly communicate expectations and ensure that roles and responsibilities are clear.
</p></li><li><p>Provides direction to direct reports by ensuring that everyone understands the strategy of the company and the supporting operational and clinical goals that needs to be met.
</p></li><li><p>Drives the motivation and engagement of people through creating a trusting environment where people are provided with the opportunities to try out new initiatives without feeling fearful.
</p></li><li><p>Treating people fairly consistently.
</p></li><li><p>Instils and drives desired NMC culture by living the values and the associated behaviours organisational values &ndash; setting the appropriate standards for behaviour.
</p></li><li><p>Consistently recognises the contribution and achievement of the team &ndash; being an advocate for the team
</p></li><li><p>Embraces diversity, listening without judgement to diverse and opposing points of view .
</p></li><li><p>Provide staff with the opportunities to grow and develop by encouraging self-learning, initiating training and development initiatives, coaching and on-the-job training.
</p></li><li><p>Adapt leadership style according to the specific situation.
</p></li><li><p>Produces a number of workable solutions that are effective when judged over time; considers the practical issues relating to implementing the preferred solution.
</p></li><li><p>Demonstrates an understanding of the interactions, interrelatedness and interdependence of information, patterns and events within the function/business unit and how it plays a part in the bigger system.
</p></li><li><p>Sets and continuously revises quality standards within and across departments/business unit in line with quality management principles.
</p></li><li><p>Monitors and maintains quality of functional/business unit systems, processes, resources, and outputs according to set internal and external quality standards and processes.
</p></li><li><p>Creates processes to ensure work is completed in a systematic and methodical way; proactively identifies and removes obstacles.
</p></li><li><p>Maintains consistent high levels of productivity within functional/business unit by ensuring appropriate resources, systems and processes are in place.
</p></li><li><p>Proactively drives results within own function/business unit.
</p></li><li><p>Displays high levels of self-discipline and reliability to achieve work outcomes.
</p></li><li><p>Remains aware of own behaviour and how it effects job performance and working relationships with others.
</p></li><li><p>Demonstrates an accurate awareness of own strengths and weaknesses and proactively works on self development.
</p></li><li><p>Displays high levels of self-discipline and reliability to achieve work outcomes.
</p></li><li><p>Demonstrates an ability to share and understand the feelings, needs, concerns, and/or emotional state of others (professional empathy).
</p></li><li><p>Establishes, builds, and sustain effective and trusting work relationships.
</p></li><li><p>Maintains appropriate levels of focus, professionalism, performance, and objectivity under considerable pressure or demanding situations.
</p></li><li><p>Demonstrates emotional stability and mature behaviour appropriate to the workplace even in circumstances of discord or duress
</p></li><li><p>Effectively manages current and potential conflicts between personal life and work demands.
</p></li><li><p>Remains positive in the face of adversity and assists others to recognise the positive aspects of difficult situations/obstacles, pressures and setbacks.
</p></li><li><p>Models a willingness to accept constructive feedback and makes changes where appropriate.
</p></li><li><p>Ensures that relevant resources and support systems to manage stress and setbacks are available and utilised.
</p></li><li><p>Sets clear, measurable objectives and action plans for function/business unit, in line with operational/organisational goals
</p></li><li><p>Develop and prioritises medium to long term plans for functional area / business units and anticipates potential difficulties
</p></li><li><p>Coordinates timelines and priorities within function / business unit to ensure that deadlines are met
</p></li><li><p>Identifies, assigns and manages resources to achieve functional / business unit objectives
</p></li><li><p>Uses existing timelines to monitor own and others&rsquo; progress against deadlines; maintaining an on-going awareness of obstacles that may hinder progress.
</p></li><li><p>Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department
</p></li><li><p>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</p></li><li><p>Maintains patient &amp; staff confidentiality.
</p></li><li><p>To drive patient experience initiatives, monitoring patient feedback, addressing concerns promptly, and ensuring continuous improvement in service quality.</p></li></ul></div></div></div></div></p></div>
<br><div><p><div><div><div><div><p><b>Key Accountabilities<br>
</b></p></div></div><br>
<div><div><ul><li><p>To provide strong leadership and management guidance to the Front Office team.
</p></li><li><p>To ensure effective operational alignment of Physician appointment scheduling with the needs of the business unit/facilities.
</p></li><li><p>To monitor and manage client expectations and satisfaction through Patient Experience feedback.
</p></li><li><p>To manage and optimise outpatient collections for the company.
</p></li><li><p>To monitor and manage the accurate recording/processing of patient data to prevent financial risk for the company.<br>
</p></li></ul></div></div><br>
</div></div></p><p></p><p><div><div><div><div><p><b>Specific Responsibilities for this Role<br>
</b></p></div></div><br>
<div><div><ul><li><p>To create and continuously maintain an enabling environment where people can develop and grow.
</p></li><li><p>To ensure that performance management contracts are in place for the team.
</p></li><li><p>Conduct and document bi-annual performance conversations .
</p></li><li><p>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</p></li><li><p>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</p></li><li><p>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</p></li><li><p>Maintain professional conduct and discipline within the team.
</p></li><li><p>Work closely with the recruitment team to recruit and select competent employees .
</p></li><li><p>Monitor employee scheduling of the department to ensure sufficient operational coverage.
</p></li><li><p>Ensure accurate updates on uploaded Physician schedules.
</p></li><li><p>Monitor scheduling to ensure best, effective use of Physician time.
</p></li><li><p>Ensure follow up appointments are booked and patients informed accordingly.
</p></li><li><p>Ensure optimal scheduling of appointments.
</p></li><li><p>Monitor patient feedback (Press Ganey) reports for trends in Front Office service delivery.
</p></li><li><p>Implement and support measures to increase participation rates of patients in Press Ganey surveys.
</p></li><li><p>Ensure the overall appearance of the Front Office area is in line with NMC quality and safety standards.
</p></li><li><p>Efficient accompaniment of patients to units in the absence of supporting employees.
</p></li><li><p>Outstanding and revenue reports are prepared and analysed.
</p></li><li><p>The system is updated accurately with payments received.
</p></li><li><p>Age analysis report is generated and daily follow up on outstanding amounts completed.
</p></li><li><p>Coordinate the requests and approval of payment arrangements and document accordingly.
</p></li><li><p>Ensure that challenging clients are dealt with in a professional and respectful manner.
</p></li><li><p>Effective implementation of policies and procedures.
</p></li><li><p>Monitor and manage accuracy of patient admission date.
</p></li><li><p>Clearly communicate expectations and ensure that roles and responsibilities are clear.
</p></li><li><p>Provides direction to direct reports by ensuring that everyone understands the strategy of the company and the supporting operational and clinical goals that needs to be met.
</p></li><li><p>Drives the motivation and engagement of people through creating a trusting environment where people are provided with the opportunities to try out new initiatives without feeling fearful.
</p></li><li><p>Treating people fairly consistently.
</p></li><li><p>Instils and drives desired NMC culture by living the values and the associated behaviours organisational values &ndash; setting the appropriate standards for behaviour.
</p></li><li><p>Consistently recognises the contribution and achievement of the team &ndash; being an advocate for the team
</p></li><li><p>Embraces diversity, listening without judgement to diverse and opposing points of view .
</p></li><li><p>Provide staff with the opportunities to grow and develop by encouraging self-learning, initiating training and development initiatives, coaching and on-the-job training.
</p></li><li><p>Adapt leadership style according to the specific situation.
</p></li><li><p>Produces a number of workable solutions that are effective when judged over time; considers the practical issues relating to implementing the preferred solution.
</p></li><li><p>Demonstrates an understanding of the interactions, interrelatedness and interdependence of information, patterns and events within the function/business unit and how it plays a part in the bigger system.
</p></li><li><p>Sets and continuously revises quality standards within and across departments/business unit in line with quality management principles.
</p></li><li><p>Monitors and maintains quality of functional/business unit systems, processes, resources, and outputs according to set internal and external quality standards and processes.
</p></li><li><p>Creates processes to ensure work is completed in a systematic and methodical way; proactively identifies and removes obstacles.
</p></li><li><p>Maintains consistent high levels of productivity within functional/business unit by ensuring appropriate resources, systems and processes are in place.
</p></li><li><p>Proactively drives results within own function/business unit.
</p></li><li><p>Displays high levels of self-discipline and reliability to achieve work outcomes.
</p></li><li><p>Remains aware of own behaviour and how it effects job performance and working relationships with others.
</p></li><li><p>Demonstrates an accurate awareness of own strengths and weaknesses and proactively works on self development.
</p></li><li><p>Displays high levels of self-discipline and reliability to achieve work outcomes.
</p></li><li><p>Demonstrates an ability to share and understand the feelings, needs, concerns, and/or emotional state of others (professional empathy).
</p></li><li><p>Establishes, builds, and sustain effective and trusting work relationships.
</p></li><li><p>Maintains appropriate levels of focus, professionalism, performance, and objectivity under considerable pressure or demanding situations.
</p></li><li><p>Demonstrates emotional stability and mature behaviour appropriate to the workplace even in circumstances of discord or duress
</p></li><li><p>Effectively manages current and potential conflicts between personal life and work demands.
</p></li><li><p>Remains positive in the face of adversity and assists others to recognise the positive aspects of difficult situations/obstacles, pressures and setbacks.
</p></li><li><p>Models a willingness to accept constructive feedback and makes changes where appropriate.
</p></li><li><p>Ensures that relevant resources and support systems to manage stress and setbacks are available and utilised.
</p></li><li><p>Sets clear, measurable objectives and action plans for function/business unit, in line with operational/organisational goals
</p></li><li><p>Develop and prioritises medium to long term plans for functional area / business units and anticipates potential difficulties
</p></li><li><p>Coordinates timelines and priorities within function / business unit to ensure that deadlines are met
</p></li><li><p>Identifies, assigns and manages resources to achieve functional / business unit objectives
</p></li><li><p>Uses existing timelines to monitor own and others&rsquo; progress against deadlines; maintaining an on-going awareness of obstacles that may hinder progress.
</p></li><li><p>Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department
</p></li><li><p>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</p></li><li><p>Maintains patient &amp; staff confidentiality.
</p></li><li><p>To drive patient experience initiatives, monitoring patient feedback, addressing concerns promptly, and ensuring continuous improvement in service quality.</p></li></ul></div></div></div></div></p></div>
<br><div><p><div><div><div><div><p><b>Minimum Qualification &amp; Experiences<br>
</b></p></div></div><br>
<div><div><ul><li><p>Bachelor&rsquo;s Degree - Any discipline or related fields. Master&rsquo;s degree will be an advantage.
</p></li><li><p>At least 5 years&rsquo; experience in a healthcare environment
</p></li><li><p>At least 3 years&rsquo; experience in a management or supervisory position<br>
</p></li></ul></div></div><br>
</div></div></p><p></p><p><div><div><div><div><p><b>Competencies<br>
</b></p></div></div><br>
<p></p><div><div><p><div><div><div><div><p><b>Core<br>
</b></p></div><div><p><b>Level<br>
</b></p></div></div><br>
<div><div><p>Strong interpersonal, verbal and written communication skills.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Strong analytical and problem-solving skills<br>
</p></div><p></p><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Excellent command of oral and written English. Arabic language desirable but not essential.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Ability to think critically and maintain a high level of confidentiality.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Demonstrate understanding and knowledge of financial principles and sense for business.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Proficiency in MS office.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<p></p><div><div><p>Knowledge and understanding of sound client service principles.<br>
</p></div><div><p>Proficient</p></div></div></div></div></p></div></div></div></div></p></div><p></p>

Front Office Manager

Clinical Operations & Front Office Manager

Michiana smiles

<div><p>At <b>Michiana Smiles</b>, we believe every patient interaction matters. We are more than a dental organization &mdash; we are a supportive professional family committed to delivering exceptional care with a personal touch.</p><p></p><p><br>
We are seeking a dynamic and driven <b>Dental Customer Service Lead</b> to elevate our patient experience and lead our call center operations to new heights. If you are passionate about leadership, operational excellence, and creating meaningful patient connections, this is your opportunity to grow with us.</p><p></p><p><br>
As our Dental Customer Service Lead, you will oversee the daily operations of our dental call center, ensuring exceptional patient service, optimized scheduling, improved conversion rates, and a high-performing customer service team.</p><p></p><p><br>
This leadership role bridges communication between patients and our dental offices while driving operational efficiency and revenue growth.</p><b>
Compensation:</b><p>
$50,000 - $60,000 yearly</p><b>
Responsibilities:</b><p><b>
Lead &amp; Inspire</b></p><ul><li>
Supervise and support call center team members</li><li>
Provide coaching, training, and performance feedback</li><li>
Foster a positive, patient-centered culture</li></ul><p><b>
Optimize Operations</b></p><ul><li>
Oversee inbound and outbound patient communications</li><li>
Ensure accurate scheduling and patient record management</li><li>
Monitor KPIs such as booking rates, call quality, and response times</li><li>
Reduce no-shows and improve treatment acceptance rates</li></ul><p><b>
Enhance Patient Experience</b></p><ul><li>
Ensure every interaction reflects empathy, professionalism, and care</li><li>
Manage escalated concerns with confidence and compassion</li><li>
Maintain compliance with privacy and healthcare regulations</li></ul><p><b>
Drive Results</b></p><ul><li>
Analyze performance metrics and identify improvement opportunities</li><li>
Collaborate with office managers and marketing teams</li><li>
Implement systems that increase efficiency and revenue growth</li></ul><p></p><b><br>
Qualifications:</b><p><b>
Preferred Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree in Healthcare Administration, Business Management, or related field (preferred)</li><li>
3&ndash;5+ years of call center management experience (healthcare or dental preferred)</li><li>
Strong knowledge of dental terminology and scheduling procedures</li><li>
Experience with CRM and dental software systems</li><li>
Proven leadership and team development skills</li></ul><p><b>
Required Skills</b></p><ul><li>
Excellent communication and interpersonal skills</li><li>
Strong problem-solving and conflict resolution abilities</li><li>
Data-driven decision-making</li><li>
Ability to multitask in a fast-paced environment</li><li>
High attention to detail and organizational skills</li></ul><b>
About Company</b><p><b><br>
Why Michiana Smiles?</b></p><p>
We aren&rsquo;t a corporate chain&mdash;we&rsquo;re a locally rooted practice with a deep commitment to our patients and our team. When you join Michiana Smiles, you&rsquo;re joining a professional family that values authenticity, celebrates growth, and empowers each team member to bring their best self to work every day.</p></div>

Dental Customer Service Lead

SSM Health

<div><p><b>It's more than a career, it's a calling.</b></p>
OK-REMOTE<p></p><p><b>
Worker Type:</b></p>
Regular<p></p><p><b>
Job Summary:</b></p>
This non-clinical leadership role is responsible for advancing the health system by designing, implementing, and sustaining strategic patient experience initiatives. Serves as a high-level coach, facilitator, and project leader, working closely with senior leadership, department managers, physicians, and frontline staff to embed a culture of presence, service excellence, and continuous improvement. Integrates data-driven insights, coaching methodologies, and system-wide frameworks to elevate the patient, family, and employee experience.<p></p><p><b>
Job Responsibilities and Requirements:</b></p><p>
PRIMARY RESPONSIBILITIES</p><ul><li>
Leads high-impact coaching and mentoring for leaders, physicians, and staff to embed presence, service excellence, and consistent communication behaviors across departments.</li><li>
Translates patient experience data and qualitative feedback into actionable insights, guiding strategic decisions and improvement initiatives at the unit and regional level.</li><li>
Oversees cross-functional projects aligned with the Patient Experience and Operating Model, applying project management principles to drive sustainable culture and process improvements.</li><li>
Drives workforce development by curating and delivering learning strategies that align with patient experience goals and elevate service standards.</li><li>
Engages diverse stakeholders&mdash;including patients, families, community members, and internal teams&mdash;to co-design experience strategies that reflect lived experiences and drive meaningful change.</li><li>
Aligns local initiatives with system-wide priorities, ensuring consistency in experience strategy execution while adapting to the unique needs of each care setting.</li><li>
Serves as a preceptor, mentor, and coach to other patient experience team members for onboarding and development needs.</li><li>
Works in a constant state of alertness and safe manner.</li><li>
Performs other duties as assigned.</li></ul><p><br>
EDUCATION</p><ul><li>
Bachelor's degree</li></ul><p><br>
EXPERIENCE</p><ul><li>
Seven years' in a patient experience role managing a patient experience process, with five years in leadership</li></ul><p></p><p>
PHYSICAL REQUIREMENTS</p><ul><li>
Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.</li><li>
Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.</li><li>
Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.</li><li>
Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.</li><li>
Frequent keyboard use/data entry.</li><li>
Occasional bending, stooping, kneeling, squatting, twisting and gripping.</li><li>
Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.</li><li>
Rare climbing.</li></ul><p></p><p>
REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS</p><ul><li>
None</li></ul><p></p><p><b>
Work Shift:</b></p>
Day Shift (United States of America)<p></p><div><div><div><div><div><div><div><p><b>
Job Type:</b></p></div></div></div></div></div></div></div>
Employee<p></p><p><b>
Department:</b></p>
8745000033 Patient Experience<p></p><p><b>
Scheduled Weekly Hours:</b></p>
40<p></p><p><b>
Benefits:</b></p><p></p><p>
SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.</p><p></p><ul><li><p><b>
Paid Parental Leave</b><b>:</b> we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).</p></li><li><p><b>
Flexible Payment Options:</b> our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.</p></li><li><p><b>
Upfront Tuition Coverage</b>: we provide upfront tuition coverage through FlexPath Funded for eligible team members.</p></li></ul><p></p><p>
Explore All Benefits</p><p></p><p><i>
SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,</i><b><i> </i></b><i>pregnancy, veteran status</i><b><i>, </i></b><i>or any other characteristic protected by applicable law. </i><i>Click here to learn more.</i></p></div>

Advisor Senior, Patient Experience (S)

Hamilton Facial Plastic Surgery

<p><b>Overview</b><br/>Embark on a dynamic leadership journey as the Director of Patient Experience and Financial Logistics, where you will champion the seamless integration of patient-centered care with efficient financial operations. This pivotal role offers an exciting opportunity to enhance patient satisfaction, streamline financial processes, and foster a culture of excellence. You will engage with our incredible team to accomplish our shared goal of creating a world-class patient experience.</p><p><b>Responsibilities</b></p><ul><li>Lead the design and execution of comprehensive patient experience initiatives that prioritize compassion, clarity, and convenience at every touchpoint.</li><li>Oversee financial logistics operations and revenue cycle management to maximize efficiency and accuracy.</li><li>Collaborate with clinical, administrative, and support teams to identify opportunities for process improvements that elevate patient satisfaction and operational performance.</li><li>Smooth patient frustrations and escalate situations appropriately</li><li>Ensure compliance with healthcare regulations and privacy standards while maintaining transparency in all financial transactions.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor's degree required in a health management or hospitality related field preferred. Prior healthcare experience not required.</li><li>Proven track record of problem solving, communication, and customer service</li><li>Analytical mindset with proficiency in data analysis tools to interpret performance metrics and inform decision-making.</li><li>Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.</li><li>Extensive training provided.</li></ul><p>Job Type: Full-time</p><p>Pay: $68,000.00 - $74,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Patient Experience and Financial Logistics Coordinator

United Digestive

<div><p><b>GENERAL SUMMARY OF DUTIES:</b> Responsible for advanced level scheduling for all patients to include scheduling patient appointments via telephone or electronic communication for: procedures, follow-up office visits, and ancillary services. Additionally, responsible for obtaining accurate documentation of patient information, physician scheduling, endoscopy center scheduling, requests received via the Patient Portal, and for responding, resolving and/or escalating as required, to all patient related issues.</p><p><b>
REPORTS TO:</b> Patient Service Manager</p><div><b>
RESPONSIBILITIES</b><br>
Duties include but are not limited to:<br>
<ul><li>Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times.</li><li>Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures</li><li>Maintains and updates current information on physicians schedules and endoscopy block time; schedules patients according to physician availability and preference</li><li>Collects and records accurate patient information according to the AGA Documentation Requirements</li><li>Ensures all applicable procedures are scheduled in AGA endoscopy suites; coordinates scheduling of procedures in hospital if necessary</li><li>Ensures all applicable ancillary services are scheduled at AGA</li><li>Handles requests for information or appointment received via the eCW Patient Portal or AGA Website in an efficient and timely manner</li><li>Mails/Emails information packets to patients who are new to the practice</li><li>Addresses questions regarding patient appointments and requests for information from referring providers</li><li>Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary</li><li>Meets or exceeds quality and productivity standards as set by the Patient Service Leadership team</li><li>Answers emails and voicemails and returns patient calls in a timely and efficient manner</li><li>Completes requests for information from other AGA staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts</li><li>Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information</li><li>Participates in staff meetings as directed by the Patient Service Supervisor or Manager</li><li>Participates in marketing activities as directed by the Patient Service Supervisor or Manager</li><li>Participates in ongoing customer service training as directed by the Patient Service Supervisor or Manager</li><li>Any other duties and/or special projects as assigned</li></ul></div><div><b>
REQUIRED EDUCATION, SKILLS &amp; EXPERIENCE</b><br>
High School Diploma or GED required; Certified Medical Assistant preferred; strong customer service skills and ability to type 45 words a minute are required; 2-3 years of call center, eCW, specialty clinic, and/or gastroenterology experience preferred; staff member must be computer literate, able to operate healthcare systems and multiple Microsoft Office applications; bilingual skills are strongly preferred, but not required.<br>
<ul><li>Must have a quiet place to work remotely, with sufficient internet bandwidth to work effectively from a remote location.</li></ul></div><div><b>
ADDITIONAL SKILLS AND EXPERIENCE</b><br>
Patient Service Representative must be able to:<br>
<ul><li>Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect</li><li>Displays a professional outgoing warm and helpful attitude</li><li>Possesses compassion for dealing with people who are ill and need help</li><li>Plan, prioritize, and complete multiple tasks as delegated by the Patient Service Manager</li><li>Work under pressure; assess, respond, and communicate issues in a timely manner</li><li>Communicate clearly with patients and coworkers through the telephone, email, and in-person</li><li>Interpret and apply clinical and non-clinical policies and procedures</li></ul></div><p><b><br>
PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS</b><br>
Requires sitting and standing associated with a normal office environment; travel within the Metro area required.</p></div>

Patient Service Representative

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