patient experience specialist

Sono Bello

<div>
 Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now.
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   No work on Holidays or night shifts so you can have a normal/regular life balance
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   Work in &ldquo;happy medicine&rdquo;; treating patients who are excited about improving their lives
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   An opportunity to work in the growing fast paced world of aesthetics
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   A small practice feel, with big company support
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  Key Responsibilities
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   Customer Service/Administration
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   Greet all patients, and offer beverage
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   Check patients in and make sure schedule reflects appointment status
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   Check patients out and schedule next appointment
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   Maintain accountability for the schedule book
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   Introduce visitors to the appropriate personnel that will assist with their concerns
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   Conduct confirmation calls for appointments
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   Pull next day&rsquo;s patient charts and organize per scheduled appointment time
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   Prepare new patient charts
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   Maintain inventory of all front office supplies
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   Check email and forward to the appropriate staff member
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   Organize and maintain file system
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   Keep Font Desk and Lobby area clean
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   Billing
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   Process payments
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   Print daily close out reports on scheduling system and review for accuracy.
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   Fill deposit slips for all received cash and checks
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  Physical Demands
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 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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   Use of the telephone, computer and other related instruments or devices
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   Vision and hearing acuity
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   Standing and walking for periods of time
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   Ability to lift up to 25 pounds
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  Key Skills/Qualifications
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   Must be familiar with MS Office, including Excel, Ability to write routine reports and correspondence
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   Ability to speak effectively before groups of customers or employees of the organization
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   Ability to add, subtract, multiply and divide
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   Ability to carry out instructions furnished in written, oral, or diagram form
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   Ability to problem solve'
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 Compensation Range: $15.75 USD - $18.90 USD
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 Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave.
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 Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays.
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 For applicants located in CA: link
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Medical Receptionist - Patient Experience Specialist

لدله الصحية

<div><div><div><div><h4 class="jobSectionHeader"><b>Specialist - Administration</b><p>Full Time</p></h4></div><div>
Posted On: Sunday, March 8th, 2026</div></div></div><div><div>
Description</div><div><p>
Job Purpose</p><p>
To support patient perception efforts by collecting, analyzing, and reporting patient feedback data, and by contributing to initiatives that enhance the hospital&rsquo;s image, trust, and service satisfaction. Roles and Responsibilities Key Accountabilities Areas Key Activities Organizational Accountabilities:</p><ul><li>Ensure work is performed based on approved policies, processes, procedures, and instructions</li><li>Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement</li><li>Ensure day-to-day activities are properly performed in line with policies and procedures</li><li>Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner Functional Accountabilities:</li></ul><p>
 Assist in administering patient satisfaction and perception surveys</p><p>
 Collect and compile patient feedback from multiple channels including digital tools, in-person interviews, and suggestion boxes</p><p>
 Analyze feedback results to identify patterns and potential areas for service improvement</p><p>
 Coordinate with relevant departments to address patient concerns or complaints</p><p>
 Participate in the planning and implementation of service recovery programs</p><p>
 Help prepare reports and presentations related to perception trends and KPIs</p><p>
 Support awareness campaigns aimed at educating staff about patient perception and expectations</p><p>
 Ensure all perception-related activities comply with regulatory and accreditation standards</p><p>
 Maintain accurate records and databases of feedback and perception data</p><p>
 Assist in benchmarking patient perception performance against industry standards</p></div></div><div><div>
Requirements</div><div><p>
Key Contacts Key Internal Stakeholders Key External Stakeholders</p><p>
 Clinical Departments (Nursing, Physicians)</p><p>
 Marketing and Communications</p><p>
 Quality and Patient Safety Teams</p><p>
 All staff</p><p>
 Patients and Families</p><p>
 Ministry of Health (MOH)</p><p>
 Accreditation Bodies (e.g., CBAHI)</p><p>
 External survey vendors or consultants</p><p>
Job Qualifications and Requirements Knowledge and Experience</p><p>
 1&ndash;3 years of experience in patient experience, quality, or data analysis roles within healthcare</p><p>
 Familiarity with patient feedback tools and satisfaction indicators</p><p>
 Understanding of healthcare systems and patient rights in Saudi Arabia Education and Certifications</p><p>
 Bachelor&rsquo;s degree in Healthcare Administration, Public Health, Business, or related field Skills</p><p>
 Strong communication and interpersonal skills</p><p>
 Analytical thinking and data interpretation</p><p>
 Organized and detail-oriented</p><p>
 Team player with the ability to work cross-functionally</p><p>
 Proficient in Microsoft Excel, PowerPoint, and data visualization tools</p><p>
 Fluent in English and Arabic are an advantage Attitude</p><p>
 Strong Work Ethic</p><p>
 Dependability and Responsibility</p><p>
 Possessing a Positive Attitude</p><p>
 Adaptability</p><p>
 Honesty and Integrity</p><p>
 Self-Motivated</p><p>
 Motivated to Grow and Learn</p><p>
 Strong Self-Confidence Conditions</p><p>
 This job description will become effective from the date signed by the employee.</p><p>
 This job description shall be subject to periodic review and may be changed at any time, in consultation with the employee.</p></div></div><div><p>
Languages</p></div></div><p></p>

Specialist - AdministrationFull Time

Athletico Physical Therapy

<div>Position Overview:
<div><b>
About Us:</b></div><div>
At Athletico, we believe in the power of support &ndash; because a little help can lead to extraordinary achievements. Physical therapy isn&rsquo;t just about recovery; it&rsquo;s about transformation. Our team thrives on providing life-changing care for our patients, and we know that achieving this begins with taking care of our own.</div><div>
Our mission is simple yet powerful: <b>Extraordinary people improving lives.</b></div><div></div><div><b><br>
Position Summary:</b><b><br>
</b><br>
</div><p>The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance, safeguarding data integrity, and supporting revenue cycle performance. This role reports directly to the Clinic Manager and collaborates closely with clinical teams, while receiving functional and technical support from the Patient Experience Specialist (PES).</p><div></div><div><b><br>
Benefits offered with this full-time position:</b></div><ul><li>
Medical &amp; Rx, Dental and Vision <b>(eligibility begins day one of employment)</b></li><li>
HSA, Healthcare FSA, Dependent Care FSA</li><li>
Progyny Fertility Benefit</li><li>
Critical Illness, Accident, &amp; Hospital Indemnity Insurance</li><li>
Company Paid Basic Life / AD&amp;D</li><li>
Supplemental Life Insurance (Employee, Spouse, Child)</li><li>
Company Paid Short-Term &amp; Long-Term Disability</li><li>
Long-Term Disability Buy-Up Option</li><li>
Company Paid Maternity &amp; Parental Leave</li><li>
Adoption &amp; Surrogacy Expense Reimbursement</li><li>
KinderCare Discount</li><li>
Legal &amp; Credit Monitoring</li><li>
15 days PTO (accruing starts immediately upon hire)</li><li>
6 Major Holidays off plus 2 floating holidays yearly</li><li>
Additional compensation opportunities on top of base pay</li><li>
Bereavement Time Off &amp; Resources</li><li>
Commuter: Pre-Tax Transit &amp; Parking</li><li>
Retirement 401(k) (for 21+) w/ Per-Pay Company Match</li><li>
SoFi Financial Wellness Tools &amp; Loan Resources</li><li>
HUSK Fitness Resources &amp; Gym Discounts</li><li>
Home, Auto, and Pet Insurance</li><li>
Employee Assistance Program (EAP)</li><li>
Employee Discount Program</li><li>
Learn more by checking out our 2026 Athletico's Benefits Summary.</li></ul><div></div><div><b><br>
Essential Duties and Responsibilities:</b><b>
</b><br>
<i>The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.</i></div><ul><li>
Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.</li><li>
Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.</li><li>
Educate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement.</li><li>
Collect time-of-service payments and meet established collection targets to support revenue cycle performance.</li><li>
Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.</li><li>
Monitor and achieve key performance indicators (KPIs) for registration accuracy, insurance verification turnaround, and patient satisfaction.</li><li>
Collaborate with Patient Experience Specialists (PES), Billing, and Clinical Operations teams to resolve complex insurance or scheduling issues and escalate as needed.</li><li>
Utilize EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement initiatives.</li><li>
Coordinate communication of patient progress notes and plans of care to referral sources in a timely and accurate manner.</li><li>
Support clinic engagement by organizing patient milestone celebrations and community-building activities in partnership with the clinical team.</li><li>
Participate in ongoing training and cross-training programs to maintain proficiency in front-office operations and contribute to team flexibility.</li><li>
Organizes activities (e.g., patient&rsquo;s goal celebrations, holiday celebrations) in coordination with the clinical team.</li><li>
Provide Rehab Aide cross training on front office duties.</li></ul><div><b>
Qualifications:</b></div>
Education:
High School Diploma or GED<br>
<ul><li><ul><li>
</li></ul></li><li>
Knowledge and Technical Skills:<ul><li>
Excellent customer service skills</li><li>
Proficient with the use of MS Office, Outlook and Excel
</li><li>Knowledge of healthcare insurance benefits and coverage preferred</li><li>
Experience with requesting and managing customer payments preferred</li></ul></li><li>
Work Experience<ul><li>
1-2 years of customer service required</li><li>
1-2 years of healthcare administration preferred</li></ul></li></ul><div><b>
Knowledge and Technical Skills:</b></div><ul><li>
Demonstrated ability to deliver exceptional customer service and resolve issues promptly in a high-volume, patient-facing environment
</li><li>Proficiency in <b>electronic medical record (EMR/EHR) systems</b> and scheduling platforms; ability to navigate dashboards and reporting tools for data accuracy
</li><li>Strong understanding of <b>insurance verification processes</b>, prior authorization requirements, and financial clearance workflows
</li><li>Working knowledge of <b>HIPAA compliance</b> and patient privacy standards
</li><li>Skilled in <b>Microsoft Office Suite</b> (Outlook, Excel, Word) and collaboration tools (Teams); ability to learn new technologies quickly
</li><li>Excellent written and verbal communication skills, including the ability to explain financial responsibilities and digital tools to patients clearly
</li><li>Strong organizational and time management skills with attention to detail and accuracy in data entry
</li><li>Ability to meet or exceed <b>performance metrics</b> (e.g., registration accuracy, collection targets) and adapt to continuous process improvements</li></ul><div><b>
Language Skills:</b></div><ul><li>
Ability to read, write and speak English proficiently</li></ul><div><b>
Physical Demands:</b>
</div><ul><li>Ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding.</li><li>
Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus</li></ul><div><b>
Work Environment:</b><b>
</b></div><ul><li>Consistent with a standard office environment, noise level is low with little to no extra ordinary environmental factors.</li></ul><p>
Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</p><p>
Salaried ranges listed are for full time (40 hour) employees. Additional pay such as incentive, GAP, overtime, and stipends are subject to the rules of each program and may not be available in all locations. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.</p></div>

Front Office Coordinator Float

Pivot Physical Therapy

Front Office Coordinator

Sky Lakes Medical Center

<p>Qualifications:<br/>Required: 3 years relevant experience in clinical care setting or customer service; strong customer service skills; ability to handle difficult situations compassionately and constructively; ability to address difficult, awkward situations with tact and diplomacy; ability to manage emotions, empathize with others, and navigate interpersonal relationships effectively; excellent analytical skills, including analysis, planning, organization, and issue resolution; team player and demonstrate proven success in applying a team approach to resolve issues or accomplish goals; Ability to work with minimal supervision; ability to interact professionally and effectively in a timely manner with a wide variety of constituents, including patients, family, physicians, Sky Lakes staff, and volunteers; ability to present educational sessions for large or small groups on customer service and service recovery principles; Ability to exercise appropriate judgment even in stressful situations; and Code Gray certification by end of the month from 3 months from position start date.<br/>Preferred: Board Certified Patient Advocate credential or bachelor&rsquo;s degree with emphasis in healthcare, behavioral science, psychology, customer service or other related field.<br/></p><p>Typical Physical/Mental Demands:<br/>Must be able to sit or stand for long periods of time and be able to move to patient care areas when needed. Must be able to work under required deadlines and schedules, while being flexible to special requests and projects. Must be able to work independently, as well as with co-workers, patients, families, and physicians. Must be able to prioritize work demands and organize time efficiently. Must work well under stress.<br/></p><p>Essential Job Functions:<br/></p><p>Regularly interacts with patients, family members, physicians, leadership, hospital staff, and volunteers.<br/>Coordinates the timely response and review of patient and family concerns.<br/>Models excellent service behavior and issue resolution process.<br/>Works with staff in a supporting way to resolve issues.<br/>Maintains high visibility to staff through regular rounding.<br/>Works closely with Quality Management and Risk Management in promoting performance improvement activities and reducing hospital liability through documentation and analysis of concerns as well as prompt and caring resolution of patient and family issues.<br/>Develops a consultant relationship with all Sky Lakes departments to build and sustain a patient-focused culture, to meet customer service needs, and to improve clinical quality outcomes.<br/>Participates on committees, work groups, and process improvement teams to improve patient experience.<br/>Documents patient and visitor concerns to include synopsis of incident, actions taken to resolve, and outcome in Sky Lakes Quality Communication System.<br/>Composes letters to patients and visitors in accordance with the terms of the Sky Lakes Patient Grievance Policy and the Conditions of Participation as specified by the Centers for Medicare and Medicaid Services (CMS).<br/>Assists in development and implementation of policies and procedures.<br/>Demonstrates competence in relation to the defined mission, vision, values, and strategic plan of the organization.<br/></p><p>Marginal Job Duties:<br/></p><p>&middot; Demonstrates willingness and ability to perform additional job duties.<br/></p><p>Work Location: In person<br/></p>

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Medical Receptionist - Patient Experience Specialist

Specialist - AdministrationFull Time

Front Office Coordinator Float

Front Office Coordinator

Front Office Coordinator

Front Office Coordinator

Patient Advocate