patient experience specialist

Keck Medicine of USC

<div>As an integrated part of the department, this position provides coordination of office flow and activities. Offers support in coordinating and maintaining files and data activities in an efficient manner. Provides clerical support to the department staff.
 
 
As an essential function of the Patient Experience department, this position provides coordination of department flow and activities. Greets and assists Patients, visitors and staff. Assist with all aspects of the patient and Family Experience, coordinates programs, answers patient and family phone calls, verifies reason for call and other pertinent information. Provides appropriate escalation to department leaders. Coordinates scheduling of inpatient programs and services. Has an understanding of office management and helps to coordinate day to day functions and manages department schedule such as meetings and events. Assists the office with clerical duties. Other duties may include acting as a liaison between patients, families and our patient advocates; assisting in managing iPad/media library, office supplies, inventory of patient/unit supplies. Manages incoming requests and ensures follow-up communication is made by working with our advocates and other key departments. Must have excellent communication skills. Must be comfortable with computers and medical terminology. Offers support in coordinating and maintaining files and data activities in an efficient, confidential manner. Provides support to the Director and Manager by completing assigned projects or tasks in a timely manner. Other duties as assigned.
Essential Duties:
<ul><li>Ability to communicate effectively with co-workers in relaying information in a timely manner. Receive all calls in a professional manner.
</li><li>Take detailed messages, determine urgency of calls, and forward them to the appropriate staff member or leader for escalation
</li><li>Works with manager/Director in collecting department data related programs and projects and assists in preparing reports, coordinate department meetings to for staff and leaders.
</li><li>Coordinates scheduling of inpatient programs and services and support of programs and projects when needed, including special projects.
</li><li>Knowledgeable of department operations and able to cover for various staff when necessary, including volunteer program specialist. Assist with invoicing management and submission of invoices to accounts payable to ensure we are in good standing. Assist in ensuring that department Volunteers/Interns have resources to perform given assignments.
</li><li>Order and maintain office supplies; assist in care and maintenance of department equipment and interacts with various vendors and manages department inventory of patient and family related supplies (including and not limited to: Homeless program clothing, spiritual care services, necklace project, Compassion cart supplies, precious metal prints program, iPad/Media library and more).
</li><li>Functions as a liaison with department programs including and not limited to: Norris, VHH and Keck patient advocates , concierge services, Friends of Keck and volunteer program
</li><li>Performs other duties as assigned.
</li></ul>Required Qualifications:
<ul><li>Req High school or equivalent
</li></ul><ul><li>Req 2 years Experience in customer service.
</li></ul><ul><li>Req Advanced proficiency with Microsoft Office applications.
</li><li>Req Excellent organizational skills, detail oriented with strong ability to multi-task required.
</li>Req Ability to maintain confidential information required. 
<li>
</li></ul> 
Preferred Qualifications:
<ul><li>Pref Familiarity with electronic medical records preferred.
</li>Pref Customer Service skills including patient satisfaction preferred. 
<li>
</li></ul> 
Required Licenses/Certifications:
<ul><li>Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
</li></ul>The hourly rate range for this position is $25.00 - $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. 
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu . Inquiries will be treated as confidential to the extent permitted by law.
<ul><li>Notice of Non-discrimination
</li><li>Employment Equity
</li><li>Read USC&rsquo;s Clery Act Annual Security Report
</li><li>USC is a smoke-free environment
</li>Digital Accessibility 
<li>
</li></ul>If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
https://wd5.myworkday.com/usc/d/inst/1$9925/9925$146175.htmld</div>

Office Coordinator - Patient Experience - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Sky Lakes Medical Center

Qualifications: Required: 3 years relevant experience in clinical care setting or customer service; strong customer service skills; ability to handle difficult situations compassionately and constructively; ability to address difficult, awkward situations with tact and diplomacy; ability to manage emotions, empathize with others, and navigate interpersonal relationships effectively; excellent analytical skills, including analysis, planning, organization, and issue resolution; team player and demonstrate proven success in applying a team approach to resolve issues or accomplish goals; Ability to work with minimal supervision; ability to interact professionally and effectively in a timely manner with a wide variety of constituents, including patients, family, physicians, Sky Lakes staff, and volunteers; ability to present educational sessions for large or small groups on customer service and service recovery principles; Ability to exercise appropriate judgment even in stressful situations; and Code Gray certification by end of the month from 3 months from position start date. Preferred: Board Certified Patient Advocate credential or bachelor&rsquo;s degree with emphasis in healthcare, behavioral science, psychology, customer service or other related field. Typical Physical/Mental Demands: Must be able to sit or stand for long periods of time and be able to move to patient care areas when needed. Must be able to work under required deadlines and schedules, while being flexible to special requests and projects. Must be able to work independently, as well as with co-workers, patients, families, and physicians. Must be able to prioritize work demands and organize time efficiently. Must work well under stress. Essential Job Functions: Regularly interacts with patients, family members, physicians, leadership, hospital staff, and volunteers. Coordinates the timely response and review of patient and family concerns. Models excellent service behavior and issue resolution process. Works with staff in a supporting way to resolve issues. Maintains high visibility to staff through regular rounding. Works closely with Quality Management and Risk Management in promoting performance improvement activities and reducing hospital liability through documentation and analysis of concerns as well as prompt and caring resolution of patient and family issues. Develops a consultant relationship with all Sky Lakes departments to build and sustain a patient-focused culture, to meet customer service needs, and to improve clinical quality outcomes. Participates on committees, work groups, and process improvement teams to improve patient experience. Documents patient and visitor concerns to include synopsis of incident, actions taken to resolve, and outcome in Sky Lakes Quality Communication System. Composes letters to patients and visitors in accordance with the terms of the Sky Lakes Patient Grievance Policy and the Conditions of Participation as specified by the Centers for Medicare and Medicaid Services (CMS). Assists in development and implementation of policies and procedures. Demonstrates competence in relation to the defined mission, vision, values, and strategic plan of the organization. Marginal Job Duties: &middot; Demonstrates willingness and ability to perform additional job duties. Work Location: In person

Patient Advocate

UPMC

<div><div>Patient &amp; Family Concierge, Senior
Emergency Department &ndash; East Campus 
Night Shift | Full-Time (3x12 hours)
Schedule Requirements<ul><li>
Night shift: 6:00 PM &ndash; 6:00 AM<ul><li>
Required to work daylight hours for 6 weeks of training</li></ul></li><li>
Three 12‑hour shifts per week</li><li>
Six weekend shifts per 6‑week schedule</li><li>
Every-other holiday, following a set rotation assigned by leadership
</li></ul>Purpose
The Patient &amp; Family Concierge, Senior is responsible for delivering compassionate, service‑driven support to patients, families, visitors, and staff across the hospital. This role ensures a seamless, top‑quality experience from first to last impression by assisting with navigation, communication, comfort, and operational needs.
Concierges, Senior will support multiple functions&mdash;including patient/visitor coordination, environmental services, dietary, transport, supplies/equipment, and administrative tasks&mdash;based on real‑time hospital needs. Above all, this position is dedicated to patient satisfaction, service excellence, and contributing to a safe, welcoming environment throughout the Emergency Department.
Responsibilities
Destination Coordination<ul><li>
Warmly greets and directs patients, families, and visitors.</li><li>
Escorts patients/visitors to destinations as needed.</li><li>
Shares appropriate patient information while maintaining confidentiality.</li><li>
Provides information on visiting hours, policies, and general directions.</li><li>
Issues courtesy parking discounts, free passes, and validates parking.</li><li>
Issues patient scooters and establishes tracking of patient belongings.</li></ul>
Environmental Services Support<ul><li>
Cleans and organizes assigned areas, including patient rooms, public areas, and equipment.</li><li>
Removes trash, empties linen, replenishes supplies, and changes bed linens following procedures.</li><li>
Inspects assigned areas and reports maintenance or repair needs.</li></ul>
Dietary Services Support<ul><li>
Assembles and serves patient meals according to diet orders.</li><li>
Maintains food safety and follows HACCP principles.</li><li>
Operates food service equipment per guidelines.</li><li>
Delivers patient meal trays and nourishments, ensuring proper identification.</li><li>
Follows all safety and sanitation standards.</li></ul>
Transportation Services<ul><li>
Safely transports patients, equipment, and lab specimens throughout the hospital.</li><li>
Disinfects transportation equipment and documents transport activities.</li><li>
Enters repair requests into the online portal as needed.</li><li>
Communicates abnormal transport concerns to leadership.</li></ul>
Supply &amp; Equipment Management<ul><li>
Orders unit-specific supplies and ensures adequate inventory.</li><li>
Organizes supply rooms and restocks: patient rooms, med carts (excluding meds), trays, PPE, IV supplies, etc.</li><li>
Logs refrigerator temperatures and checks expiration dates.</li><li>
Inventories and removes unused pumps/equipment.</li><li>
Supports supply chain processes and completes unit-specific stocking and audits.</li></ul>
Administrative Support<ul><li>
Completes administrative tasks including coordinating tests, scheduling transports, and general errands.</li><li>
Answers phones and assists callers with courtesy and accuracy.</li><li>
Manages CyraCom equipment, prints unit reports, assigns phones, builds patient charts, and files documentation.</li><li>
Updates bedboards and communicates changes as required.</li><li>
Enters physician orders and maintains OR schedules.</li><li>
Processes admissions, transfers, and discharges in the EHR.</li><li>
Completes parking pass and cashier functions.</li><li>
Performs crash cart checks and distributes mail.</li><li>
Conducts unit audits and monitors noise levels/quiet time compliance.</li></ul>
General Responsibilities<ul><li>
Answers unit phones and responds to call lights as directed by clinical staff.</li><li>
Conducts hourly rounding and assists with patient comfort needs.</li><li>
Promotes patient mobility in collaboration with clinical staff.</li><li>
Maintains patient‑facing and staff‑facing bulletin boards.</li><li>
Performs required audits (DOH POC, hand hygiene, TJC tracers, etc.).</li><li>
Follows all infection control and mandatory reporting procedures.</li><li>
Supports UPMC values and experience standards (AIDET, Promise behaviors, 10‑5 Rule, Escort Don&rsquo;t Direct, Own Your Zone).</li><li>
Assists patients with navigating and understanding the UPMC Patient Portal.</li></ul>
Telehealth Consults &amp; Cart Management<ul><li>
Monitors Epic for Telehealth Cart tasks.</li><li>
Coordinates cart delivery with remote specialty providers via secure chat.</li><li>
Delivers carts to patient rooms and initiates telemedicine visits.</li><li>
Closes tasks in Epic and ensures carts are cleaned, charged, and returned.</li><li>
Performs weekly testing and escalates issues to IT Telemedicine as needed.</li></ul></div><div>
Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times.
High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.6 months of experience as a Patient &amp; Family Concierge or equivalent.
Demonstrated competency in all responsibilities of Patient &amp; Family Concierge role. Internal promotions to this level are based on the discretion of the business unit&rsquo;s assessment of employee performance Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges. Ability to follow written and verbal instructions 
 
Licensure, Certifications, and Clearances: 
<ul><li>Act 34</li></ul> 
UPMC is an Equal Opportunity Employer/Disability/Veteran</div></div>

Patient & Family Concierge - Senior (Night Shift)

St. Elizabeth Physicians

<div>Job Type:
Regular
Scheduled Hours:
40
Job Summary:
Reports to the Clinical Patient Access Manager or Patient Access Manager, the Clinical Patient Access Specialist is primarily responsible for relaying reviewed normal, expected, or abnormal results to patients and additionally following any Standard work development instructions as determined by the Clinical Patient Access Specialist Manager. The Clinical Patient Access Specialist will successfully manage large amounts of inbound calls while ensuring all pertinent medical information and care needs for patients are identified, documented, and communicated to the provider. The Clinical Patient Access Specialist is always responsible for creating a positive impression with patients, family members and other callers.
Job Description:
Job Title: Clinical Patient Access Specialist- Call Center (MA, LPN EMT Required)
BENEFITS:<ul><li>
Work from Home Opportunity after training (Equipment Provided)</li><li>
Paid Time Off</li><li>
Medical, Dental, and Vision</li><li>
403b with Match</li><li>
Opportunity for Growth</li></ul>
DUTIES AND RESPONSIBILITIES:<ul><li>
Understand and uphold SEP&rsquo;s Mission, Vision, and Values.</li><li>
Comply with all applicable laws and regulations.</li><li>
Comply with all applicable laws and regulations.</li><li>
Comply with scheduling of patients and release of medical information processes to stay compliant with OSHA/CLIA/HIPAA.</li><li>
Accurate documentation in the EMR.</li><li>
Provide instructions and results to patients under directions of the providers.</li><li>
Communicates as needed with offices about any patient concerns/issues related to results.</li><li>
Schedules appointments for patients based on the criteria outlined in the office scheduling preference cards and/or decision trees</li><li>
Maintains an effective working relationship with team members, members of medical practice and leadership.</li><li>
Verifies and updates all patient demographic and insurance information.</li><li>
Provide information and communicate effectively to resolve issues with patients, providers, other associates, management and insurance companies.</li><li>
Advises patients of outstanding balances.</li><li>
Ensures accurate and timely distribution of patient requests.</li><li>
Advises patients of outstanding balances.</li><li>
Ensures accurate and timely distribution of patient requests</li><li>
Works with central billing office and physicians/clinicians as needed in a timely manner on all requests.</li><li>
Other duties and responsibilities as assigned.</li></ul>
EDUCATION:
Minimum: Active certification or license of LPN, CMA, RMA, EMT.
YEARS OF EXPERIENCE:
Minimum: One year of experience in area of certification in a clinical setting.
LICENSES AND CERTIFICATIONS:
An approved credential such as LPN, CMA, RMA, EMT.
FLSA Status:
Non-Exempt
Right Career. Right Here. If you have a passion for taking care of the community and are interested in Healthcare, you will take pride in the level of care we provide at St. Elizabeth. We take care of patients and each other.
St. Elizabeth Physicians is an equal opportunity employer and will not discriminate on the basis of race, color, sex, religion, national origin, ancestry, disability, age or any other characteristic that is protected by state or federal law.</div>

Clinical Patient Access Specialist- MA, LPN EMT Required

SearchPlus HR

<div>SearchPlus HR is looking for a Specialist in Oral Medicine to join a premier Private Healthcare Facility. This role offers the chance to practice advanced oral medicine techniques within a patient-centered, state-of-the-art private healthcare environment.
As a Specialist Oral Medicine professional, you will be responsible for diagnosing and managing complex oral diseases, collaborating closely with multidisciplinary teams to deliver comprehensive care. You will contribute to maintaining the facility&rsquo;s high standards of service and patient satisfaction.
Key Responsibilities<ul>
<li>Conduct detailed assessments of patients with complex orofacial disorders and mucosal conditions.</li>
<li>Diagnose and manage a variety of oral diseases using evidence-based treatments and innovative approaches.</li>
<li>Develop and implement customized treatment strategies tailored to patient needs.</li>
<li>Coordinate care with dental, medical, and allied health professionals to ensure holistic patient management.</li>
<li>Educate patients on disease prevention, management, and overall oral health maintenance.</li>
<li>Maintain thorough and accurate clinical documentation in adherence with private healthcare regulations.</li>
<li>Engage in ongoing professional development to remain current with advancements in oral medicine.</li>
</ul>Qualifications<ul>
<li>Dental degree with specialist qualification in Oral Medicine.</li>
<li>Valid license to practice in the private healthcare sector.</li>
<li>Demonstrated experience managing complex oral medicine cases.</li>
<li>Strong clinical, diagnostic, and decision-making skills.</li>
<li>Excellent communication and team collaboration abilities.</li>
<li>Patient-focused approach with a commitment to delivering high-quality care.</li>
<li>Ability to work effectively within a private healthcare setting.</li> 
</ul> 
 
Requirements 
<ul>
<li>Dental degree with specialist qualification in Oral Medicine</li>
<li>Valid private sector license to practice</li>
<li>Experience managing complex oral medicine cases</li>
<li>Strong clinical and diagnostic skills</li>
<li>Excellent communication and teamwork abilities</li>
<li>Patient-centered care approach</li>
<li>Experience in private healthcare environment</li> 
</ul> 
 
Benefits 
<ul><li>
Private Health Insurance</li><li>
Training &amp; Development</li><li>
Performance Bonus</li><li>
Good salary packages plus other standard benefits like accommodation, annual air tickets, family benefits, medical insurance, etc.</li></ul></div>

Specialist Oral Medicine - Private Healthcare Facility

Atelier Clinic

Job Title: Specialist Dermatologist (Aesthetic Focus) &ndash; Abu DhabiLocation: Abu Dhabi, UAE Facility: Premium Aesthetic &amp; Wellness ClinicAbout UsWe are a leading aesthetic and wellness clinic expanding into Abu Dhabi, offering advanced, patient-centered treatments in a modern and luxurious environment. Our approach combines medical excellence with refined aesthetic care, delivering natural and long-lasting results.Role OverviewWe are seeking a highly skilled Specialist Dermatologist with a strong background in aesthetic treatments to join our new clinic in Abu Dhabi. The ideal candidate will bring both clinical expertise and an artistic eye for detail, ensuring exceptional patient outcomes.Key Responsibilities<ul><li>Perform a wide range of aesthetic dermatology treatments, including:</li><li>Botox and dermal fillers</li><li>Skin boosters</li><li>Laser and energy-based treatments</li><li>Advanced skin rejuvenation procedures</li><li>Conduct thorough patient consultations and develop personalized treatment plans</li><li>Maintain high standards of patient care, safety, and satisfaction</li><li>Keep up to date with the latest techniques and trends in aesthetic medicine</li><li>Collaborate with the medical and marketing team to support clinic growth</li></ul>Requirements<ul><li>DOH License (or eligibility) as Specialist Dermatologist</li><li>Minimum 3&ndash;5 years of experience in Abu Dhabi or UAE (preferred)</li><li>Proven experience in aesthetic procedures with a strong patient portfolio</li><li>Excellent communication skills in Arabic (English is a plus)</li><li>Strong interpersonal and patient relationship skills</li><li>Passion for aesthetics, wellness, and continuous learning</li></ul>What We Offer<ul><li>Attractive salary + performance-based incentives</li><li>Opportunity to work in a premium, fast-growing clinic</li><li>Access to the latest technologies and treatments</li><li>Supportive and professional work environment</li><li>Career growth and development opportunities</li></ul>Job Type: Full-timePay: AED40,000.00 - AED100,000.00 per monthWork Location: In person

Dermatologist

North East Medical Services

<div>SUMMARY OF POSITION: 
The Patient Account Specialist I interprets EOBs for correct payment verification, adjustments, and denials. The Patient Account Specialist I is also responsible for handling outstanding claims on aging reports and resolving patient inquiries regarding billing statements and insurance overage-related matters. The Patient Account Specialist I has to maintain up-to-date knowledge about CPT, ICD-10 CM, billing regulations, and payers' requirements. The Patient Account Specialist I has to comply with HIPAA guidelines and maintain confidentiality regarding patient account status and the organization's financial affairs.
<h1 class="jobSectionHeader">ESSENTIAL JOB FUNCTIONS:</h1><ul><li>
Reviews, edits, processes, and submits electronic and hardcopy claims to various payers (Medicare, Medicaid, Managed Care, and Private Insurance) for FQHC (Federally Qualified Health Centers) and FFS (Fee-For-Service) reimbursement, ensuring accuracy of payment entries and completeness of charge capture information.</li><li>
Maintains up-to-date knowledge of medical billing requirements for FQHC Medi-Cal, Medicare, state, local programs, and private insurance payers.</li><li>
Reports issues or payment trends (e.g., charges applied to the wrong visit, incorrect billing codes) to the supervisor for resolution.</li><li>
Edits charge/claim details and corrects submission errors to ensure accuracy.</li><li>
Researches and resolves outstanding claims on aging reports to minimize delays in reimbursement.</li><li>
Responds to payer requests and remittance advices promptly and professionally, including phone calls, letter responses, appeals, and submission of medical records or additional information as required.</li><li>
Under the guidance of the Patient Account Specialist II, addresses patient inquiries and billing complaints by making necessary adjustments, exploring all options to secure claim payments, referring complex issues to appropriate staff, and ensuring proper follow-up.</li><li>
Posts charges and submits claims for NEMS physicians&rsquo; hospital visits.</li><li>
Provides training and support to the Billing Department and front desk staff in Member Services, Medical, Dental, Optometry, Laboratory, and Radiology Departments.</li><li>
Adheres to policies and procedures for billing records retention.</li><li>
Acts as a liaison between physicians, insurance companies, and third-party organizations by processing and verifying invoices, ensuring claim reimbursements, and auditing patient accounts.</li><li>
Performs additional duties as assigned by management.</li></ul><h1 class="jobSectionHeader">
</h1><ul><li>Completion of an AA/AS degree is required, and a 4-year university diploma is preferred or maybe substituted with a minimum of 3 years of work experience in healthcare.
</li><li>Working experience in a healthcare or FQHC setting is preferred</li><li>
Working experience with Epic PB Resolute is preferred</li><li>
Familiar with Medicare, Medicaid, Private insurances, Managed Care (HMO &amp; PPO), CPT, and ICD-10 CM</li><li>
Must have excellent analytical and communication skills</li><li>
Must be proficient in computer skills</li><li>
Ability to write business correspondence</li><li>
Strong organizational skills to coordinate multiple, varied billing processes simultaneously</li><li>
Upholds high customer service standards in a demanding and complex health care organization</li><li>
Demonstrates initiative, resourcefulness, integrity and dedication to timeliness to achieve high customer satisfaction levels</li>
Self-motivated, diligent, organized, resourceful, responsible, and enthusiastic 
<li>
</li></ul>LANGUAGE:<ul><li>
Proficient in written and spoken English and Chinese (Cantonese and/or Mandarin)</li>
Fluent in other languages is an asset 
<li>
</li></ul>STATUS:<ul><li>
This is an FLSA Non-exempt position.
</li><li>This is not an OSHA high-risk position.</li>
This is a Full Time position. 
<li>
</li></ul>NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
NEMS BENEFITS: Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).</div>

PATIENT ACCOUNT SPECIALIST I

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