patient financial advocate

Community Health Systems, Inc.

<div><div><div><div><p>Job Title: Patient Financial Advocate Date Prepared: April 2026</p>
<div>Position: Patient Financial Advocate</div>
<p>Location: Community Health Systems, Inc. EEO Category: Administrative</p>
</div>
<div><p>Department: Revenue Cycle Non Exempt</p>
</div>
 <div><p><b>JOB SUMMARY:</b></p>
</div>
</div><div><p>Patient Financial Advocate determines appropriate sources of reimbursement for services at Community Health Systems, Inc. Assists patients based on Federal Poverty Guidelines. Meets with patients to discuss balances on accounts. Calls patients with a past due account.</p>
</div>
 <div><p><b>ESSENTIAL JOB FUNCTIONS:</b></p>
</div>
<div><ul><li><p>Analyzes outstanding balances, makes phone calls, and sends letters for collections on accounts.</p>
</li></ul></div><div><ul><li><p>Thorough documentation of all communications regarding all patient balances</p>
</li></ul></div><div><ul><li><p>Follow up on accounts receivable until balance is resolved, including payment plan monitoring.</p>
</li></ul></div><div><ul><li><p>Assists with patient calls regarding billing questions.</p>
</li></ul></div><div><ul><li><p>Assists with error resolution.</p>
</li></ul></div><div><ul><li><p>Assists Patient Financial Counselors with task work during downtime.</p>
</li></ul></div><div><ul><li><p>Collaborates with Billing staff to determine source of account balance.</p>
</li></ul></div><div><ul><li><p>Preforms end of month duties as assigned</p>
</li></ul></div><div><ul><li><p>Provides coverage for PFC/PRP positions as needed.</p>
</li></ul></div></div><div><div><ul><li><p>Attends meetings as required.</p>
</li></ul></div><div><ul><li><p>Other duties as assigned.</p>
 </li></ul></div><div><p><b>PREFERRED QUALIFICATIONS:</b></p>
</div>
<div><p><b>Skills/Abilities</b></p>
</div>
<div><ul><li><p>Be efficient, organized and set priorities to accomplish deadlines.</p>
</li></ul></div><div><ul><li><p>Have strong computer skills.</p>
</li></ul></div><div><ul><li><p>Communication and organizational skills that include tracking and reporting.</p>
</li></ul></div><div><ul><li><p>Prioritize workload proactively and expeditiously.</p>
</li></ul></div><div><ul><li><p>Knowledge of financial concepts with attention to detail.</p>
</li></ul></div><div><ul><li><p>Perform multiple tasks effectively.</p>
</li></ul></div><div><ul><li><p>Ability to work both independently and as part of a team.</p>
</li></ul></div><div><ul><li><p>Decides independently the logical next step.</p>
</li></ul></div><div><ul><li><p>Maintains information that is confidential.
</p></li></ul></div><div><ul><li><p>Bilingual preferred.</p>
 </li></ul></div><div><p><b>Education</b></p>
</div>
<div><ul><li><p>High school Diploma or equivalent required.</p>
 </li></ul></div></div><div><div><p><b>Related Work Experience</b></p>
</div>
<div><ul><li><p>2-3 years of customer service experience.</p>
</li></ul></div><div><p><b>PHYSICAL DEMANDS</b></p>
</div>
<div><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
</div>
<div><ul><li>While performing the duties of this job, the employee is regularly required to sit; talk or hear and has substantial movements of the wrists, hands, and/or fingers.
</li></ul></div><div><ul><li><p>The employee must occasionally lift and/or move up to 10 pounds</p>
 </li></ul></div><div><p><b>WORK ENVIRONMENT</b></p>
</div>
<div><p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
</div>
 <div><ul><li>While performing the duties of this job, the employee is frequently exposed generally to good working conditions. Work may occasionally involve distasteful patient related activities.
</li></ul></div><div><div>Community Health Systems, Inc. is an equal opportunity employer.</div></div></div></div>

Patient Financial Advocate

Lifebridge Health

<div><h1 class="jobSectionHeader"><b>Medicaid Patient Advocate
</b></h1><div><div><ul><li>Randallstown, MD
</li><li>SINAI HOSPITAL
</li><li>Full-time - Day shift - 8:00am-4:30pm
</li><li>CLERICAL ADMIN
</li><li>96069
</li><li>$18.67-$33.17 Experience based
</li><li>Posted: Today
</li></ul></div><div>Apply Now Save Job Saved
</div></div><div><p><b>Summary</b>
</p><div><div><p><b>Who We Are:</b><br>
<br>
LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to &ldquo;improve the health of people in the communities we serve.&rdquo; Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.<br>
</p><p><b>About the Role:</b></p><br>
<p></p>
<p>The Medicaid Patient Advocate will complete Medical Assistance Applications on uninsured and underinsured patients who may qualify for benefits under the Maryland Medicaid Program or other entitlement programs and will complete forms to determine Financial Assistance eligibility under LifeBridge Health policy.</p><br>
<p></p>
<p><b>KEY RESPONSIBILITIES:</b></p>
<ul><li>Completes Medicaid and Financial Assistance applications for uninsured/underinsured patients.</li>
<li>Interviews patients to determine if covered by insurance not identified at registration on date of service or within 24 hours of inpatient admission.</li>
<li>Verifies insurance coverage and updates insurance information on all accounts within eligibillity period on date of service or within 24 hours of inpatient admission.</li>
<li>Interviews uninsured/underinsured patients to determine Medicaid and Financial Assistance eligibility.</li>
<li>Utilizes software to complete and submit Medicaid applications electronically.</li>
<li>Completes and submits paper Medicaid applications when appropriate.</li>
<li>Updates system(s) with notes pertaining to actions taken/actions required.</li>
<li>Sets appropriate next activity/follow-up dates within prescribed timeframes.</li>
<li>Follows up with patients to obtain and submit required documentation to complete Medicaid application within 30 days of discharge.</li>
<li>Monitors billing of converted accounts and escalated claims not billed.</li>
<li>Makes appropriate referrals of incomplete applications at 30 days to secondary agencies.</li>
<li>Monitors Medicaid Applications.</li>
<li>Monitors submitted applications and takes appropriate action to resolve/finalize.</li>
<li>Contacts Maryland Department of Health (MDH) State Caseworkers to ascertain status of applications and resolve outstanding documentation requests.</li>
<li>Checks applicant eligibility on-line.</li>
<li>Escalates cases that are not final dispositioned within prescribed timeframes.</li>
<li>Takes necessary steps to update accounts with final Medicaid disposition.</li>
<li>Documents all relevant action taken to resolve the account.</li>
<li>Updates applicable insurance information.</li>
<li>Updates True Self Pay to accounts determined not eligible.</li>
<li>Ensures timely billing of accounts.</li>
</ul>
<p><b>REQUIREMENTS:</b></p>
<ul><li><b>Education: </b>Associate's degree preferred.</li>
<li><b>Experience: </b>Minimum three<b> </b>years of experience with any medicaid program.</li>
<li><b>Licenses/Certification: </b>Certified Application Counselor (CAC) preferred but must obtain within one year of hire. Must have full MD driver's license and reliable transportation to travel to other LifeBridge Health facilities.</li>
<li>Must have transportation to travel to other LifeBridge Health locations as needed for coverage.</li></ul><br>
<p>
</p><p>POSITION LOCATED AT NORTHWEST HOSPITAL</p><br>
<p></p>
</div>
</div><p><b>Additional Information</b><br>
</p><br>
<b>What We Offer:</b><br>
<br>
<i>Impact: </i>Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.<br>
<br>
<i>Growth</i>: Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.<br>
<br>
<i>Support:</i> A culture of collaboration with resources like unit-based practice councils and advanced clinical education support &mdash; improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.<br>
<br>
<i>Benefits</i>: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.<br>
<br>
<b>Why LifeBridge Health?</b><br>
<br>
With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.<br>
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Our organization thrives on a culture of CARE BRAVELY&mdash;where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.<br>
<br>
LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.
</div><div><div><div><div>Share:
</div></div><div>Apply Now</div></div></div></div><div></div>

Medicaid Patient Advocate

Sarasota Memorial Hospital

<div>Job Summary:
<p>
The Patient Billing Advocate serves as the patient&rsquo;s advocate and promotes a positive patient experience by professionally receiving and responding to all incoming inquiries by assisting with billing questions and concerns while prioritizing first call resolution and patient satisfaction. The advocate is also responsible for evaluating a customer&rsquo;s ability to pay, establishing mutually agreeable payment arrangements, and ensuring accurate and thorough account documentation.</p><br>
Required Qualifications:
<ul><li>Require a minimum of two (2) years of experience in a healthcare or customer service environment. A bachelor's degree can substitute for the required experience.</li></ul><br>
Preferred Qualifications:
<ul><li>Prefer demonstrated ability to communicate effectively and speak distinctively during customer interactions.</li><li>Prefer the ability to request, collect, and process payments accurately, as well as resolve customer complaints.</li><li>Prefer the ability to meet either in person or via telephone, demonstrate effective communication skills, and handle difficult situations diplomatically and in a calm and professional manner.</li><li>Prefer demonstrated proficiency in utilizing windows-based applications, as well as the ability to navigate through applications to review and update insurance information.</li></ul><br>
Mandatory Education:
<p>
HS EQ: High School Diploma, GED or Certificate</p><br>
Preferred Education:
<p>
</p>Required License and Certs:
<p>
</p>Preferred License and Certs:
<p>
</p>Employment Screening Requirements: As part of Sarasota Memorial Health Care System&rsquo;s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/</div>

Patient Billing Advocate I

Flyland Recovery Network

<p>Position Summary</p><p>The Patient Advocate serves as a bridge between patients and staff, helping to foster communication, trust, and a supportive treatment environment. This role supports patient engagement by facilitating activities such as Golden Hour and Healing Arts, encouraging connection, expression, and participation in the recovery process. The Patient Advocate listens to patient concerns and perspectives and helps communicate patient needs to the treatment team to promote a respectful and responsive care environment. The position focuses on supporting patient experience, encouraging involvement in programming, and helping individuals feel heard and supported during their time in treatment.</p><p>Key Responsibilities</p><ul><li>Advocate for patient needs in treatment planning, care delivery, and discharge planning.</li><li>Maintain confidentiality in accordance with HIPAA and 42 CFR Part 2.</li><li>Facilitate recreational and healing arts activities with patients</li><li>Support trauma-informed, culturally competent, and patient-centered care practices.</li><li>Provide input into program development to improve patient experience.</li></ul><p><b>Required Qualifications</b></p><ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree in Social Work, Psychology, Public Health, Human Services, or a related field preferred.</li><li>Minimum 1&ndash;2 years of experience in patient advocacy, social work, or behavioral health.</li><li>Strong knowledge of addiction treatment and mental health care systems.</li><li>Excellent communication, problem-solving, and interpersonal skills.</li><li>Ability to handle sensitive information with confidentiality and professionalism.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience working in a residential or outpatient substance abuse/mental health facility.</li><li>Familiarity with Ohio state regulations regarding behavioral health services and patient rights.</li><li>Certification in Peer Support or Case Management (a plus).</li></ul><p><b>Working Conditions</b></p><ul><li>This role may involve occasional evening or weekend hours to accommodate patient schedules.</li><li>Work is performed in a clinical environment that may include inpatient or outpatient settings.</li><li>Occasional travel within the community may be required for outreach or resource coordination.</li></ul><p><b>Compensation &amp; Benefits</b></p><ul><li>Competitive salary commensurate with experience.</li><li>Health, dental, and vision insurance.</li><li>Paid time off, holiday pay, and retirement benefits.</li><li>Opportunities for professional development and continuing education.</li></ul><p>Job Type: Full-time</p><p>Pay: $19.00 - $21.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Medical Specialty:</p><ul><li>Addiction Medicine</li></ul><p>Work Location: In person</p>

Patient Advocate-Substance Abuse/Mental Health Facility

Avera Health

<div><div><div><div><div><div><div><div><p><b>Location:
</b></p></div></div></div></div></div></div></div>Avera Cancer Institute-Sioux Falls
<p></p><p><b>Worker Type:
</b></p>Regular
<p></p><p><b>Work Shift:
</b></p>Day Shift (United States of America)
<p></p><p><b>Pay Range:
</b></p><p><i>The pay range for this position is listed below. Actual pay rate dependent upon experience.
</i></p>$20.75 - $27.50
<p></p><p><b>Position Highlights
</b></p><p>Clinic Hours: Monday - Friday, 8:00 AM - 4;30 PM<br>
</p><p></p><p><br>
<b>You Belong at Avera
</b></p><p></p><p><b>Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.<br>
</b></p><br>
<p></p><b>A Brief Overview
</b><br>
<br>
Responsible to provide assistance to patients and/or families as they navigate through all aspects of their medical paperwork, including insurance, billing, payment and collection process. This position is responsible to screen patients to determine potential for program assistance, complete application with patient and families, and follow up after discharge regarding application and maintain knowledge base of community agencies and resource to facilitate appropriate referrals, including maintaining a thorough understanding of eligibility requirements and current laws governing government programs. A successful advocate will communicate with patients, families, case managers, and providers to assess care plans and corresponding coverage needs and work in a compassionate and tactful manner to help facilitate access to and provide continuity of care. Advocates also work with other members of the care teams, insurers, financial, and administrative personnel.
<br>
<br>
<b>What you will do<br>
</b><br>
<br>
<ul><li>Insurance Screening: Obtain detailed patient insurance benefit information for all aspects of cancer care, including, but not limited to, outpatient services and prescription drugs. Verify insurance coverage and other medical benefits and acquire necessary referrals and authorizations.
</li><li>Identify self-pay patients and evaluate coverage opportunities. Assist with completion of all needed applications for coverage, including applications for drug assistance. Provide accurate cost estimate details to patients prior to appointments.
</li><li>Discuss benefits and other financial concerns with patients and/or family members during initial referral and during continuation of care. Identify and effectively communicate financial information to team members, patients, and their families with emphasis on identifying any potential patient out-of-pocket liability. Assist patients with questions concerning insurance, coverage, and other financial issues. Document in patient record as appropriate.
</li><li>Obtain all necessary insurance authorizations. Obtain clinical information as needed from the medical record to answer clinical questions during authorization process. Communicate with care team and pharmacy staff to ensure that all treatments meet medical necessity. Draft medical necessity authorization request letters to include insurance contact information, patient history, and appropriate scientific literature. Manage both routine and complex insurance authorizations directly. Responsible for the coordination of level II appeals with oversight from the appropriate medical staff.
</li><li>Work with patients, their families and team members to help address insurance coverage gaps via alternative funding options including, but not limited to, help with completing applications for copay assistance, compassionate use drug and/or Avera Patient Assistance. Assist patient and family members in completing work-related documentation including, but not limited to, FMLA, short term disability, long term disability, and work letters.
</li><li>Maintain tracking mechanisms for status of authorization requests, referrals, and drug assistance. Regularly assesses updated information regarding insurance data, authorizations, and preferred providers. Track free drug assistance to ensure patients maintain coverage when initial enrollment ends.
</li><li>Facilitate resolution of patient billing issues which may include appealing denied claims. . Work in collaboration with the patient, insurance, and business office.
</li><li>Work as a member of a team of Patient Advocates to assist in other oncology departments as needed. Work with multiple disciplines and departments to ensure clear communication and prompt delivery of treatment. Accurately document all interactions related to advocacy within the EMR.
</li></ul><br>
<b>Essential Qualifications
</b><br>
<br>
The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.
<br>
<br>
<b>Required Education, License/Certification, or Work Experience:<br>
</b><br>
<br>
<ul><li>Associate's social work, coding, or a healthcare-related field and/or combination of experience and education.
</li><li>1-3 years Experience in healthcare and insurance verification.
</li></ul><br>
<b>Expectations and Standards<br>
</b><br>
<br>
<ul><li>Commitment to the daily application of Avera&rsquo;s mission, vision, core values, and social principles to serve patients, their families, and our community.
</li><li>Promote Avera&rsquo;s values of compassion, hospitality, and stewardship.
</li><li>Uphold Avera&rsquo;s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
</li><li>Maintain confidentiality.
</li><li>Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
</li>Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.<br>
<li>
</li></ul><br>
<p></p><p><b>Benefits You Need &amp; Then Some
</b></p><p></p><p>Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.
</p><ul><li><p>PTO available day 1 for eligible hires.
</p></li><li><p>Up to 5% employer matching contribution for retirement
</p></li><li><p>Career development guided by hands-on training and mentorship
</p></li></ul><p></p><p><i>Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to </i><i>talent@avera.org </i><i>.</i></p></div>

Patient Advocate

Savista

<div><p>Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).</p><p></p><p><b>
Job Purpose</b><br>
The Eligibility Specialist I is a critical advocate for patients, helping uninsured and underinsured individuals access financial assistance for medical care. This role involves conducting detailed assessments, guiding patients through application processes for government and charity-funded programs and ensuring compliance with healthcare regulations. Successful candidates are empathetic, detail-oriented, and skilled at navigating healthcare systems to support patients in receiving the care they need.</p><p></p><p><b>
Work Schedule and Location:
</b></p><ul><li><p><b>Work Hours: </b>Full time, 40 hours per week, hourly position. Flexibility required, with shifts available between the days and hours of Monday through Saturday from 8:00am to 6:00pm to meet business needs.</p></li><li><p><b>
Primary Locations:</b> This position is onsite and will be required to service the primary hospital locations of:</p><ul><li><h2 class="jobSectionHeader"><b>
HonorHealth Scottsdale Osborn Medical Center: 7400 E Osborn Rd Scottsdale, AZ 85251</b></h2></li></ul></li></ul><p></p><p><b>
Key Responsibilities</b></p><ul><li><p>
Meet with patients in-person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs.</p></li><li><p>
Facilitate the application process for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.</p></li><li><p>
Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues.</p></li><li><p>
Manage multiple patient cases, prioritizing tasks to meet deadlines and ensure effective follow-up on pending applications.</p></li><li><p>
Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner.</p></li><li><p>
Maintain accurate and confidential records in compliance with HIPAA and organizational policies.</p></li><li><p>
Consistently achieve productivity and quality metrics, contributing to the organization's financial counseling objectives.</p></li><li><p>
Efficiently use multiple systems and databases to gather, track, and report on patient data.</p></li><li><p>
Assist with vacancy coverage, as needed.</p></li><li><p>
Complete special projects, as assigned.</p></li></ul><p></p><p><b>
Qualifications &amp; Competencies:</b></p><p></p><p><b>
Required:</b></p><ul><li><p>
High school diploma or GED</p></li><li><p>
At least 1 year of experience in a customer-facing role, preferably in healthcare or financial counseling.</p></li><li><p>
Flexibility to provide support at nearby hospital locations within assigned market area, as needed for vacancy coverage.</p></li><li><p>
Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.</p></li><li><p>
Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.</p></li><li><p>
Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.</p></li><li><p>
Capability to work in a fast-paced environment with changing priorities and patient needs.</p></li><li><p>
Demonstrate genuine care for patients&rsquo; needs and concerns, building trust and rapport.</p></li><li><p>
Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals.</p></li><li><p>
Ensure all documentation is accurate, complete, and submitted on time.</p></li></ul><p></p><p><b>
Preferred:</b></p><ul><li><p>
Experience in healthcare revenue cycle, financial counseling, or insurance verification.</p></li><li><p>
Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.</p></li><li><p>
Knowledge of medical terminology and healthcare accounts receivable processes.</p></li></ul><p></p><p>
Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $19 to $21 per hour. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.</p><p></p><p>
SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.</p><p></p><p>
California Job Candidate Notice</p></div>

Eligibility Specialist 1

uNITE Sleep Institute

<p>Sleep Therapy Advocate</p><p><b>iSLEEP | Reno, NV</b></p><p>At iSLEEP, we believe better sleep changes lives.</p><p>Our team helps thousands of patients every year understand and treat sleep apnea through a modern, compassionate, and highly personalized approach to care. We&rsquo;ve built a company focused on delivering exceptional patient experiences, fast access to treatment, and real human connection in an industry that often feels anything but human.</p><p>We&rsquo;re looking for a <b>Sleep Therapy Advocate</b> to join our team in Reno, NV. This is an inside sales and patient education role where you&rsquo;ll speak directly with patients about their sleep study results, help them understand obstructive sleep apnea, and guide them through treatment options.</p><p>If you enjoy helping people, explaining complex topics in a simple way, and closing the gap between diagnosis and treatment, this role is for you.</p><p><b>What You'll Do</b></p><p>Sleep Therapy Advocates serve as a bridge between diagnosis and treatment. Your role is to help patients understand their sleep apnea diagnosis and confidently begin therapy.</p><p>In this role you will:</p><ul><li>Call patients who have completed sleep testing to review their results</li><li>Educate patients about obstructive sleep apnea and the health risks associated with untreated OSA</li><li>Explain treatment options, including CPAP therapy and alternative therapies when appropriate</li><li>Guide patients through the CPAP setup process and help them get started with treatment</li><li>Answer questions and overcome concerns patients may have about therapy</li><li>Work closely with our clinical and customer service teams to ensure a smooth patient experience</li><li>Document interactions and outcomes within our EMR system</li><li>Meet individual and team performance goals</li></ul><p>This role combines <b>patient education, relationship building, and inside sales.</b></p><p><b>What Success Looks Like</b></p><p>Successful Sleep Therapy Advocates are:</p><ul><li>Great communicators who can simplify complex medical topics</li><li>Confident on the phone and comfortable guiding conversations</li><li>Motivated by helping patients improve their health</li><li>Naturally persuasive without being pushy</li><li>Organized and detail-oriented when documenting patient interactions</li><li>Comfortable working toward performance goals</li></ul><p>Many of our most successful advocates come from backgrounds in <b>healthcare, medical sales, patient education, or inside sales.</b></p><p>Qualifications</p><p>Required:</p><ul><li>2+ years of experience in sales or direct patient care role</li><li>Excellent verbal communication skills</li><li>Strong ability to build rapport over the phone</li><li>Comfortable discussing healthcare topics with patients</li><li>Highly organized and detail oriented</li><li>Ability to work in a fast-paced environment</li></ul><p>Preferred:</p><ul><li>Bachelors Degree</li><li>Experience in healthcare, DME, sleep medicine, or medical sales</li><li>Experience with EMR systems</li><li>Experience in inside sales or patient outreach roles</li></ul><p>Compensation</p><ul><li>Competitive base salary</li><li>Performance-based bonus structure</li><li>Full-time, in-office position in Reno, NV.</li></ul><p>Benefits</p><p>At iSLEEP, we believe our team is our greatest asset.</p><p>We offer:</p><ul><li><b>100% employer-paid health insurance</b></li><li>Generous paid time off</li><li>401(k) retirement plan</li><li>Paid holidays</li><li>A supportive, team-focused culture</li><li>Opportunities for career growth in a rapidly expanding healthcare company</li></ul><p>About iSLEEP</p><p>Founded in 2017, iSLEEP was built to transform the patient experience in sleep medicine. We combine modern technology, compassionate care, and operational excellence to deliver faster diagnosis, better treatment outcomes, and an experience patients genuinely appreciate.</p><p>Our mission is simple: <b>For Better Nights and Brighter Days.</b></p><p>If you're passionate about helping people improve their health and want to be part of a growing healthcare company focused on doing things differently, we'd love to meet you.</p><p>Pay: $43,680.00 - $70,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>What is your salary expectation for this position? </li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Sales or Healthcare experience?: 2 years (Required)</li></ul><p>Ability to Commute:</p><ul><li>Reno, NV 89502 (Required)</li></ul><p>Work Location: In person</p>

Sleep Therapy Advocate (Patient Sales+Care Navigation)

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