patient financial advocate

Firstsource Solutions

<div><div><div><div><div><div><div>Patient Financial Advocate
</div></div></div></div><div><div><div><div>Date: Mar 19, 2026
</div></div></div></div><div><div><div><div>Location:
Greenwood, South Carolina, US
</div></div></div></div><div><div><div><div>Requisition ID: 20111
</div></div></div></div><div><div><div><div>Description:
Location: ONSITE at a Medical Facility in Greenwood, SC

Hours: Monday - Friday 8:00am-4:30pm

Pay: $18 hourly 


Join our team and make a difference!

The Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.

Essential Duties and Responsibilities:
<ul>
<li>Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.</li>
<li>Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.</li>
<li>Initiate the application process bedside when possible.</li>
<li>Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.</li>
<li>Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress.</li>
<li>Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.</li>
<li>Records all patient information on the designated in-house screening sheet.</li>
<li>Document the results of the screening in the onsite tracking tool and hospital computer system.</li>
<li>Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.</li>
<li>Reviews system for available information for each outpatient account identified as self-pay.</li>
<li>Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.</li>
<li>Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.</li>
<li>Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.</li>
<li>Other Duties as assigned or required by client contract</li>
</ul>
Additional Duties and Responsibilities:
<ul><li>Maintain a positive working relationship with the hospital staff of all levels and departments.</li>
<li>Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)</li>
<li>Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).</li>
<li>Keep an accurate log of accounts referred each day.</li>
<li>Meet specified goals and objectives as assigned by management on a regular basis.</li>
<li>Maintain confidentiality of account information at all times.</li>
<li>Maintain a neat and orderly workstation.</li>
<li>Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.</li>
<li>Maintain awareness of and actively participate in the Corporate Compliance Program.</li>
</ul>
Educational/Vocational/Previous Experience Recommendations:
<ul>
<li>High School Diploma or equivalent required.</li>
<li>1 &ndash; 3 years&rsquo; experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.</li>
<li>Previous customer service experience preferred.</li>
<li>Must have basic computer skills.</li>
</ul>
Working Conditions:
<ul>
<li>Must be able to walk, sit, and stand for extended periods of time.</li>
<li>Dress code and other policies may be different at each healthcare facility.</li>
<li>Working on holidays or odd hours may be required at times.</li>
</ul>
Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law. Firstsource Solutions USA, LLC</div></div></div></div></div></div></div>

Patient Financial Advocate

Providence

<div>Description
Patient Financial Counselors are part of a team who has direct interaction with patients and their families either on the phone or in person. They are responsible for easing the way in resolution of patient accounts through financial clearance, payment collection, obtaining sponsorship, and financial assistance. The Patient Financial Counselor identifies eligibility, provides education, and completes and submits applications for various State and Federal sponsorship programs. They assist patients and make eligibility determinations for Providence St. Joseph Health Financial Assistance. Duties and behaviors are performed in a manner that reflects Providence's mission, philosophy, and core values.
Providence caregivers are not simply valued &ndash; they&rsquo;re invaluable. Join our team at Revenue Cycle Business Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required Qualifications:
<ul><li>H.S. Diploma or GED</li>
<li>2 years experience in a hospital, clinic, or healthcare business office</li>
<li>3 years experience or proven success as a Patient Financial Advocate Associate, preferably with Providence St. Joseph Health or it's Affiliates.</li>
<li>2 years experience in automated, computerized account follow-up system, preferably in Epic.</li>
</ul>Preferred Qualifications:
<ul><li>Experience with medical and health plan terminology.</li>
</ul>About Providence
At Providence, our strength lies in Our Promise of &ldquo;Know me, care for me, ease my way.&rdquo; Working at our family of organizations means that regardless of your role, we&rsquo;ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
About the Team
Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
Requsition ID: 422848
Company: Providence Jobs
Job Category: Patient Financial Services
Job Function: Revenue Cycle
Job Schedule: Full time
Job Shift: Day
Career Track: Admin Support
Department: 4001 SS RC FIN COUNS
Address: OR Portland 4805 NE Glisan St
Work Location: Providence Portland Medical Ctr-Portland
Workplace Type: On-site
Pay Range: $22.44 - $34.33
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.</div>

Patient Financial Counselor

ProCare RX

Schedule: Full-Time, Monday &ndash; Friday, 9am - 6pm Pay Scale: $19 - $21 per hour Location: Gainesville, GA: In-Person (this position is not remote or hybrid) SUMMARY As a Pharmacy Patient Advocate, you will be a crucial link between patients, medical providers, and our pharmacy. You will make a direct impact by eliminating barriers to medication access, ensuring patients receive their specialty medications in a timely and affordable manner. If you are a problem-solver with a background in pharmacy services and a desire to provide an exceptional patient experience, we encourage you to apply! What You&rsquo;ll Do (Key Responsibilities include but are not limited to): Serve as a Patient Liaison: Act as the central point of contact between patients, physician offices, manufacturer programs, and insurance payers to resolve medication access issues. Navigate Benefits &amp; Authorizations: Conduct comprehensive benefit investigations, manage prior authorizations, and coordinate benefits to minimize patient out-of-pocket costs. Manage Patient Communications: Handle inbound calls for prescription inquiries and outbound calls for patient welcome, refill scheduling, and provider follow-ups. Ensure Seamless Coordination: Coordinate timely and accurate medication deliveries with patients and providers, ensuring adherence to treatment plans. Maintain Accurate Records: Collect and maintain confidential patient information, including allergies, contact details, and payment methods, while upholding all HIPAA regulations. Support Clinical Integrity: Direct all clinical inquiries and patient concerns to a licensed pharmacist to ensure patient safety and proper care. Utilize Technology: Leverage pharmacy operating systems and other software tools to manage patient cases, track communications, and ensure efficient service delivery. What You&rsquo;ll Bring (Qualifications &amp; Skills) High school diploma or GED. Active Florida Pharmacy Technician Registration required. A minimum of two (2) years of experience in a customer service setting OR one (1) year of experience in specialty pharmacy. Prior authorization experience required. Strong knowledge of medical and pharmacy terminology. Benefit investigation experience preferred. Excellent communication skills. Basic computation skills. Bilingual &ndash; English and Spanish preferred. Microsoft Office or Google Suite proficiency. RMA or CMA certified preferred, but not required. Work Environment &amp; Physical Demands This role is primarily sedentary and requires the ability to sit for extended periods (minimum of 7 hours). The position required strong multitasking skills, attentions to detail, and the ability to lift and/o move up to 20 lbs. The Perks of Joining Our Team: We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future: Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance. Time to Recharge: Paid vacation and holiday pay. Focus on Your Wellness: We offer a robust Employee Wellness Program. Invest in Your Future: 401(k) with a company match. Support System: Employee Assistance Program provides confidential support and counseling. Get Rewarded for Referring Great People: Employee referral program. Ready to start your rewarding journey with us? Apply today! Please note while this job description is a comprehensive overview, additional responsibilities may be part of the role. ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at HR@procarerx.com. ProCare Rx is an Equal Opportunity Employer.

Pharmacy Patient Advocate

Sky Lakes Medical Center

Qualifications: Required: 3 years relevant experience in clinical care setting or customer service; strong customer service skills; ability to handle difficult situations compassionately and constructively; ability to address difficult, awkward situations with tact and diplomacy; ability to manage emotions, empathize with others, and navigate interpersonal relationships effectively; excellent analytical skills, including analysis, planning, organization, and issue resolution; team player and demonstrate proven success in applying a team approach to resolve issues or accomplish goals; Ability to work with minimal supervision; ability to interact professionally and effectively in a timely manner with a wide variety of constituents, including patients, family, physicians, Sky Lakes staff, and volunteers; ability to present educational sessions for large or small groups on customer service and service recovery principles; Ability to exercise appropriate judgment even in stressful situations; and Code Gray certification by end of the month from 3 months from position start date. Preferred: Board Certified Patient Advocate credential or bachelor&rsquo;s degree with emphasis in healthcare, behavioral science, psychology, customer service or other related field. Typical Physical/Mental Demands: Must be able to sit or stand for long periods of time and be able to move to patient care areas when needed. Must be able to work under required deadlines and schedules, while being flexible to special requests and projects. Must be able to work independently, as well as with co-workers, patients, families, and physicians. Must be able to prioritize work demands and organize time efficiently. Must work well under stress. Essential Job Functions: Regularly interacts with patients, family members, physicians, leadership, hospital staff, and volunteers. Coordinates the timely response and review of patient and family concerns. Models excellent service behavior and issue resolution process. Works with staff in a supporting way to resolve issues. Maintains high visibility to staff through regular rounding. Works closely with Quality Management and Risk Management in promoting performance improvement activities and reducing hospital liability through documentation and analysis of concerns as well as prompt and caring resolution of patient and family issues. Develops a consultant relationship with all Sky Lakes departments to build and sustain a patient-focused culture, to meet customer service needs, and to improve clinical quality outcomes. Participates on committees, work groups, and process improvement teams to improve patient experience. Documents patient and visitor concerns to include synopsis of incident, actions taken to resolve, and outcome in Sky Lakes Quality Communication System. Composes letters to patients and visitors in accordance with the terms of the Sky Lakes Patient Grievance Policy and the Conditions of Participation as specified by the Centers for Medicare and Medicaid Services (CMS). Assists in development and implementation of policies and procedures. Demonstrates competence in relation to the defined mission, vision, values, and strategic plan of the organization. Marginal Job Duties: &middot; Demonstrates willingness and ability to perform additional job duties. Work Location: In person

Patient Advocate

Ayr Wellness

<div></div><div><div>Company Description</div>
Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets.
At Ayr, our strength lies in our people. We&rsquo;re re-imagining how we work across every part of our business, and we&rsquo;re looking for builders and doers to roll up their sleeves and help shape what&rsquo;s next.
The cannabis industry is fast-moving, complex, and full of opportunity. Together, we&rsquo;re not only shaping a company, but also building the future of cannabis. At Ayr you&rsquo;ll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success.
For more information, please visit www.ayrwellness.com.<div>
Job Summary</div>
The Patient Advocate is responsible for providing our customers with an extraordinary experience. Through meaningful interaction and knowledgeable answers, the Patient Advocate fosters an environment that is compassionate, genuine, and respectful. Patient Advocates are expected to contribute to making their Dispensary a climate which encourages forward thinking, embraces inclusion, and practices generosity of spirit. Patient Advocates also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines.<div>
Duties and Responsibilities</div><ul><li>
Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered.</li><li>
Ensures customer questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately.</li><li>
Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies.</li><li>
Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a &ldquo;Customer first&rdquo; acuity.</li><li>
Meets/exceeds day to day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team centric sales targets within each dispensary.</li><li>
Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards.</li><li>
Assists is fostering a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for &ldquo;everything cannabis&rdquo;.</li><li>
Performs other duties as assigned by the Manager and/or Store Lead.</li><li>
Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.</li></ul><div>
Qualifications</div><ul><li>
Must stay current and adhere to all policies and regulations of the state cannabis agency.</li><li>
Must meet age requirement as outlined by state cannabis agency.</li><li>
Able to pass all background checks as required by state cannabis agency.</li><li>
Able to accommodate scheduling that may include varied shifts, weekends and holidays.</li><li>
Maintain regular and punctual attendance.</li></ul><div>
Education</div>
High school diploma/GED required<div>
Experience</div><ul><li>
1-3 years&rsquo; experience working in a cannabis retail setting preferred</li><li>
Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.</li></ul><div>
Knowledge, Skills, and Abilities</div>
Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.
Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.
Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything.
Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good.<div>
Direct reports</div>
No direct reports<div>
Working conditions</div><ul><li>
Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures.</li><li>
Involves frequent contact with staff, vendors, and customers. Work may include dealing with law enforcement and occasional State inspectors.</li></ul><div>
Physical requirements</div><ul><li>
The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings.</li><li>
Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machines.</li><li>
The person in this position must be able to remain in a stationary position when checking in customers or when operating the register.</li><li>
Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.</li><li>
Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent.</li></ul> 
Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time.
AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.</div>

Patient Advocate Part-Time

Solventum

<div>Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers&rsquo; toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description:
Patient Journey Advocate(Solventum)
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers&rsquo; toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You&rsquo;ll Make in this Role 
As a Patient Journey Advocate, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:<ul><li>
Handle inbound, outbound, dialer, email, and chat (when available) interactions with patients, home health agencies, doctors&rsquo; office, family members, and/or others as required in the patient&rsquo;s wound vac therapy journey.</li><li>
Support end to end patient wound vac therapy process, which covers, but is not limited to:</li><li>
Contact patients to schedule product delivery.</li><li>
Provide a warm and informative welcome to new patients.</li><li>
Proactively reach out to patients to assess needs, and answer questions.</li><li>
Assist patients in scheduling the timely return of therapy equipment upon completion of treatment.</li><li>
Work collaboratively with patients to collect necessary documentation (example: Proof of Delivery) and address any deficiencies.</li><li>
Accurately document all patient interactions in the appropriate systems.</li><li>
Understanding and complying with HIPPA regulations, PHI and all Solventum policies</li></ul>
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
High School Diploma/GED and (5) five years of customer care service experience in a private, public, government or military environment.
Additional qualifications that could help you succeed even further in this role include:<ul><li>
Experience in Healthcare</li><li>
Communicate in English effectively both verbally and in written format C1</li><li>
Experience with Nice InContact or any other telephony system.</li><li>
Basic to Intermediate knowledge in Microsoft Office applications including Word, Excel &amp; Outlook</li><li>
Capable of multitasking and toggling through 4-5 different systems (dual screens)</li></ul>
Work location: Hybrid- TX (Job Duties allow for some remote work but require travel to the office at least 1 day per week) Office Hours: Monday-Friday or Tuesday- Saturday
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
Solventum offers many programs to help you live your best life &ndash; both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Applicable to US Applicants Only:The expected compensation range for this position is $45,360 - $62,370, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate&rsquo;s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental &amp; Vision, Health Savings Accounts, Health Care &amp; Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards 
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Solventum Global Terms of Use and Privacy Statement 
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.
Please access the linked document. Before submitting your application you will be asked to confirm your agreement with the 
terms.</div>

Patient Journey Advocate

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