patient financial advocate

Distro

<div><div>Position Title: Patient Advocate Attorney</div><div>
Organization: Jewish Family Service of San Diego</div><div>
Department: Patient Advocacy Program</div><div>
Position Type: Full-Time (37.5+ hours/week), Exempt</div><div>
Work Setting: Fully Onsite</div><div>
Reports To: Senior Director of Patient Advocacy and Housing Services</div><div>
Pay Range: $90,000-$94,500/year</div><div>
Total Compensation:</div><ul><li>Comprehensive, low-cost healthcare coverage for employees</li><li>Generous employer 401(k) contributions</li><li>Employer-covered life insurance</li></ul><div>
Time Away from Work:</div><ul><li>Paid vacation time and sick leave</li><li>15 paid holidays, including Federal and Jewish holidays (if on normal scheduled workday), plus floating holidays</li><li>2 Wellness Days per year to support mental wellness</li></ul><div>
Position Overview:</div><ul><li>Provide legal advisements and represent minors in publicly funded psychiatric facilities</li><li>Conduct legal research and assist clients at certification review hearings for involuntary holds in psychiatric hospitals</li><li>Support Senior Director and Director with relevant tasks</li><li>Advocate for behavioral health clients countywide, protecting their rights</li></ul><div>
Key Talents:</div><ul><li>Excellent written and oral communication skills</li><li>Ability to create and implement multiple strategies for problem resolution</li><li>Compassionate, responsible, accountable, with a sense of humor to make work enjoyable</li></ul><div>
Responsibilities:</div><ul><li>Lead and coordinate the Patient Advocacy Program daily</li><li>Perform Roger S advisements and represent minor clients at Roger S hearings</li><li>Manage primary program calendar during Program Manager's absence</li><li>Conduct grievance investigations and review grievance files for county audits</li><li>Represent clients at due process hearings</li><li>Present in-service training for clients, staff, and behavioral health community</li><li>Develop and oversee program materials</li><li>Train and support qualified staff and volunteers promoting collaboration and efficiency</li><li>Provide feedback on grievance letters and next steps</li><li>Leverage staff strengths to meet program objectives</li><li>Provide regular Article 14 training and maintain attendance records</li><li>Review emails containing PHI for confidentiality compliance when Program Manager unavailable</li><li>Conduct legal research as needed</li><li>Build relationships and collaborate with community partners, facility administrators, law enforcement, fellow advocates, and groups like NAMI</li><li>Stay updated on resources relevant to populations served</li><li>Attend community meetings and represent the agency with awareness of political issues and community concerns</li></ul><div>
Must-Have Skills/Experience/Abilities:</div><ul><li>Licensed attorney</li><li>Valid CA driver's license, insurance, reliable personal vehicle, willingness to travel off-site</li><li>Successful Criminal History Background Check</li><li>Commitment to working with underrepresented communities including those living with mental health challenges, developmental disabilities, substance use disorders, diverse ethnic/cultural/linguistic backgrounds, unhoused individuals, active drug users, LGBTQ+ community</li><li>Knowledge or willingness to learn California patients&rsquo; rights laws and San Diego County policies</li><li>Experience or willingness to perform Roger S advisements</li><li>Knowledge or willingness to learn program reporting requirements</li><li>Detail-oriented with strong oral and written communication skills</li><li>Ability to build relationships with a wide range of community partners</li><li>Maintain confidentiality and adhere to professional ethics</li><li>Experience providing presentations on behavioral health</li></ul><div>
Physical Requirements:</div><ul><li>Frequently sit, talk, listen, stand, walk, use hands/arms, handle papers, use phone</li><li>Occasionally climb, stoop, kneel, crouch, crawl</li><li>Occasionally lift/move up to 25 pounds</li><li>Moderate noise level requires concentration and good hearing</li><li>Approximate time spent on job tasks:</li><li>Sitting: 75%</li><li>Standing: 15%</li><li>Lifting: 10%</li></ul><div>
Application Instructions:</div><ul><li>Submit resume and cover letter</li><li>Incomplete applications will not be considered</li><li>No phone calls; principals only</li><li>Local candidates only; no relocation assistance</li></ul><div>
About Jewish Family Service of San Diego:</div><ul><li>Client-centered, impact-driven organization with over 100 years of trusted service</li><li>Offers life-changing and life-saving services</li><li>Values employees as backbone of the agency</li><li>Committed to dignity, respect, and employee success</li><li>Learn more at jfssd.org</li></ul><div>
Equal Opportunity Employer: Jewish Family Service is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div> 
<div></div>

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Patient Advocate Attorney

Ayr Wellness

<div></div><div><div>Company Description</div>
Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets.
At Ayr, our strength lies in our people. We&rsquo;re re-imagining how we work across every part of our business, and we&rsquo;re looking for builders and doers to roll up their sleeves and help shape what&rsquo;s next.
The cannabis industry is fast-moving, complex, and full of opportunity. Together, we&rsquo;re not only shaping a company, but also building the future of cannabis. At Ayr you&rsquo;ll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success.
For more information, please visit www.ayrwellness.com.<div>
Job Summary</div>
The focus of this role is to provide support to all managers and staff while ensuring that all retail operations are performing to company standards. The Team Lead will be responsible for overseeing daily operations of the dispensary and handling the needs of all patients/customers. In conjunction with the Store Manager, this role is responsible for hiring and developing a team of highly motivated individuals who are passionate about cannabis and compliant with state and local rules and regulations.<div>
Duties and Responsibilities</div><ul><li>
Oversee and perform all functions associated with leadership and oversight of a retail medical marijuana dispensary operating under licensure from the Florida Department of Health.</li><li>
Provide excellent customer service to all patients while also coaching other team members</li><li>
Respect all team members and report all findings to the appropriate manager.</li><li>
Administer routine inspections to maintain the accurate inventory of all cannabis products.</li><li>
Manage and supervise the activities of patient advocate staff</li><li>
Ensure that all Procedures are updated in store to provide the best practice for staff and patients</li><li>
Train dispensary staff to ensure a consistent performance and knowledge base of company standard operating procedures, a comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to patients, and best practices for dispensary personnel.</li><li>
Ensure Key performance Indicators are captured</li><li>
Manage daily financial reporting requirements and oversee all cash handling procedures.</li><li>
Develop and maintain a schedule of all patient advocate staff</li><li>
Communicate any patient incidents or high-risk complaints to the Operations Director or Compliance team.</li><li>
Protect patient rights by overseeing the employee HIPAA education program and ensure each employee is maintaining the confidentiality and privacy of protected health information and financial information.</li><li>
Oversee patient education and counseling programs. Review and continuously revise information disseminated by the dispensary regarding debilitating conditions, their association with medical cannabis products, side effects, etc.</li><li>
Maintain awareness of both external and internal competitive landscape, opportunities for improvement, and industry development.</li><li>
Assist in ensuring the dispensary&rsquo;s compliance with all relevant statutes, regulations, and directives in all respects, as well as best practices.</li><li>
Strive for patient satisfaction in all respects and ensure a patient-friendly environment at the dispensary.</li><li>
Ensure traceability of product is maintained from reception to final sale</li><li>
Receive, check and enter inventory into NAV when shipments arrive</li><li>
Excellent oral and written communication skills, interpersonal skills, and proficiency in Microsoft Office</li><li>
Close attention to detail</li><li>
Excellent time management skills</li><li>
High energy, customer focused, and proactive</li><li>
Strong customer service skills</li><li>
Ability to work efficiently with employees, customers, government agencies, and the public</li><li>
Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.</li></ul><div>
Qualifications</div><ul><li>
Must be 21 Years of Age</li><li>
Must be able to pass a Level 2 Background Check (FBI)</li></ul><div>
Education
</div>High school diploma/GED required<div>
Experience &ndash; select one, remove remainder</div>
1-3 years<div>
Knowledge, Skills, and Abilities
</div>Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.
Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.
Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything.
Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good.<div>
Direct reports
</div>Patient Advocates<div>
Working conditions</div><ul><li>
Able to accommodate scheduling that may include varied shifts, weekends, and some holidays</li><li>
Able to escort and assist patients with disabilities in navigating the dispensary, consultation couches, registers, entrances and exits</li></ul><div>
Physical requirements</div><ul><li>
The person in this position frequently communicates with patients and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings</li><li>
Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machine</li><li>
The person in this position must be able to remain in a stationary position when checking in patients or when operating the register</li><li>
The person in this position must be able to observe and assess patient entry via cameras and inspect patient IDs upon entry</li><li>
Frequently communicates with other staff via Walkie Talkie or Headset</li><li>
Constantly positions self throughout sales transaction by maintaining the computer/POS, collecting product and retail bags</li><li>
Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary</li></ul><div></div> 
Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time.<div> 
AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.</div></div><div></div>

Patient Advocate Team Lead (Medical Cannabis)

Sunrise Hospital Erattupetta

Location:Sunrise Hospital, Erattupetta- : Pala- Erattupetta Road, Kaduvamuzhi, Erattupetta, Kerala 686121 Job Type: Full-Time Experience Required: Minimum 2 years in hospital counseling or patient coordination Qualification: Bachelor&rsquo;s or Master&rsquo;s degree in Social Work, Psychology, Commerce, or related fieldRequirements:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Social Work, Psychology, Commerce, or related discipline</li><li>Minimum 2 years of experience in patient and financial counseling within a hospital setting</li><li>Strong communication, negotiation, and interpersonal skills</li><li>Knowledge of hospital billing systems and insurance procedures preferred</li><li>Compassionate attitude with attention to detail and confidentiality</li></ul>Key Responsibilities:<ul><li>Provide patient counseling regarding admission, treatment procedures, and hospital services</li><li>Offer emotional and psychological support to patients and families during their hospital stay</li><li>Conduct financial counseling by explaining treatment cost estimates, billing details, and insurance coverage</li><li>Coordinate with doctors, nurses, and billing departments to ensure accurate communication and transparency</li><li>Assist patients with insurance documentation, approvals, and claims processing</li><li>Maintain detailed counseling records, patient feedback, and financial discussions confidentially</li><li>Handle patient concerns with empathy, professionalism, and efficiency</li></ul>Job Types: Full-time, PermanentPay: &#8377;25,000.00 - &#8377;30,000.00 per monthWork Location: In person

Patient & Financial Counselor

Zue Pvt Ltd

Job Title: Patient Care Advocate Location: Main Shahra-e-Faisal, Karachi Shift Timings: 06:00 PM to 03:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsiteKey Responsibilities:<ul><li>Manage order intake and ensure accurate and timely processing.</li><li>Handle patient supplies and address related inquiries or issues.</li><li>Coordinate with internal departments and external stakeholders to resolve patient concerns.</li><li>Conduct patient outreach calls, including onboarding, wellness checks, birthday greetings, introductory calls, and other calls.</li><li>Perform eligibility checks and take necessary follow-up actions as required.</li><li>Conduct patient satisfaction surveys</li><li>Coordinate with doctor offices and insurance companies to troubleshoot ongoing orders.</li><li>Obtain prior authorization requests (PAR) from insurance providers.</li><li>Verify insurance coverage and secure necessary authorizations for patient services.</li><li>Maintain accurate and up-to-date patient records while meeting daily productivity targets.</li></ul>Requirements:<ul><li>Minimum 1-2 years of experience in DME/Medical Supplies for the U.S. healthcare market.</li><li>Hands-on experience with widely used EHR/CRM systems (a proficiency test will be required).</li><li>Strong understanding of HCPCS and ICD-10 coding, as well as Medicare/Medicaid regulations.</li><li>High attention to detail and accuracy in task execution.</li><li>Strong computer and system-handling skills; comfortable with text-heavy system usage.</li><li>Basic product knowledge of Durable Medical Equipment (DME).</li><li>Good understanding of U.S. insurance plans and policies, particularly in the DMV region (DC, Maryland, Virginia).</li><li>Excellent verbal and written communication skills in English.</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>Residential Area in Karachi?</li><li>Are you comfortable working onsite in the evening shifts/ US hours? 6:00 PM - 3:00 AM PST? </li><li>If selected? Would you be able to join immediately? </li></ul>Work Location: In person

Patient Care Advocate

Atrium Health

<div>Department:
38711 Wake Forest Baptist Medical Center - Clinic: Stratford Executive Pk Shepherd 
Status:
Full time 
Benefits Eligible:
Yes 
Hours Per Week:
40 
Schedule Details/Additional Information:
Monday - Friday 8am-5pm/hybrid
Pay Range
$37.50 - $56.25
Essential Functions:<ul><li>
Provides language specific education, psychosocial support, and necessary resources for newly diagnosed patients pertinent to their specific disease, and their families, and coordinates appropriate referrals for those needed services.</li><li>
Educates and provides information to new and existing patients and families regarding diagnosis, work-up, treatments to include surgery, therapy, support services, financial issues, community resources, survivorship issues and follow-up.</li><li>
Serves as liaison for patients and families between departments.</li><li>
Ensures and coordinates (where appropriate) new patient referrals, scheduling of exams, procedures and appointments, identifies potential gaps as well as the coordination of care for patients returning to their communities for treatment and follow-up.</li><li>
Contacts every newly diagnosed patient at the time of the diagnosis.</li><li>
Assesses every new patient for emotional and social needs as well as barriers to care such as: Health insurance, transportation, etc., and refers to the needed resources.</li><li>
Identifies trend barriers to patient expedient care and will conduct service recovery as needed. Responsible for patient satisfaction.</li></ul>
Physical Requirements:<ul><li>
Ability to lift objects weighing up to 25 pounds.</li><li>
Occasional stooping, kneeling, crouching. May require sitting/standing for long periods of time.</li></ul> 
Education, Experience and Certifications:<ul><li>
BSN Degree Required/MSN Preferred.</li><li>
Current licensure to practice as a Registered Nurse in the state in which one works required.</li><li>
Certification in the appropriate specialized field within 2 years of being in the position required.</li><li>
Excellent communication skills required.</li></ul>
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more &ndash; so you can live fully at and away from work, including:
Compensation<ul><li>
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training</li><li>
Premium pay such as shift, on call, and more based on a teammate's job</li><li>
Incentive pay for select positions</li><li>
Opportunity for annual increases based on performance</li></ul>
Benefits and more<ul><li>
Paid Time Off programs</li><li>
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability</li><li>
Flexible Spending Accounts for eligible health care and dependent care expenses</li><li>
Family benefits such as adoption assistance and paid parental leave</li><li>
Defined contribution retirement plans with employer match and other financial wellness programs</li><li>
Educational Assistance Program</li></ul> 
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation&rsquo;s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Coordinate the patient's care to increase the efficiency and quality of care that is delivered to the patient. This role will start with the time of the patient's diagnosis and will continue through the patient's journey throughout their care. Will be the patient advocate and care for them in a highly supportive and personal manner and also will serve as a liaison to ensure that patients and families receive resources and services as needed.</div>

Registered Nurse, Hepatology Patient Navigator, Full-Time

<div>Department:
10326 Enterprise Revenue Cycle - Financial Clearance 
Status:
Full time 
Benefits Eligible:
Yes 
Hours Per Week:
40 
Schedule Details/Additional Information:
Monday - Friday
Pay Range
$17.65 - $26.50
Major Responsibilities:<ul><li>
Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our &quot;AIDET&quot; standards<ul><li>
 1)Greet and Acknowledge all patients and family members in a welcoming and prompt manner.</li><li>
 2)Introduce the patient to our services, what they can expect while under our care. Utlize appropriate etiquette in all communications.</li><li>
 3)Provide the patient with information on the likely time spent in the service area (duration) including time in registration and time in clinical service.</li><li>
 4)Explain the nature of our work, why we ask for demographic, socio-economic, and financial information. Explain how we safeguard their information and use it to provide better care for them.</li><li>
 5)Hand-patients off to the next area with a clear &quot;thank you.&quot;</li></ul></li><li>
When creating new registrations for walk-in patients, responsible for the identifying insurance coverage, the benefits available, patient out-of-pocket expenses, and collecting co-insurance and co-payments.<ul><li>
 4)Collecting appropriate out of pocket expenses in accordance with policy.</li><li>
 1)Uses electronic systems to confirm coverage while patient is present and discussing the findings with the patient. Follow established department policies to resolve issues related to patient's eligiblity for coverage or issues in in-network status for the patient using Advocate's network.</li><li>
 2)When working uninsured patients, screen for urgent status cases and follow charity procedure. Refer as appropriate for additional financial counseling. Engage leaders to resolve questions on urgent versus non-urgent/elective care.</li><li>
 3)When assisting walk-in patients, screen orders for compliance with policy. Work with physicians, Care Coordinators, and clinical department leaders to communicate and resolve issues related to order quality and acceptable standards.</li></ul></li><li>
Responsible for security authorization and precertification of inpatient and outpatient services.<ul><li>
 5)Notify Financial Counseling, physicians, Care Coordinators, and Utilization Management on cases were patients are found to be uninsured, or where the only insurance is Third Party Liability or Workers Compensation</li><li>
 1)Maintains knowledge of all stand-alone computer software programs to verify eligibility.</li><li>
 6)Identify at risk balances related to Medicare co-days, lifetime reserve days and other Medicare coverage limits and communicate to Financial Counseling, UM and physicians</li><li>
 7)Identify at risk balances relate to Medicaid eligibility rules and communicate to Financial Counseling, UM and physicians</li><li>
 8)Initiates communication to patient when authorization is not obtained and explain the potential financial impact and the patient responsibility for unauthorized services</li><li>
 9)Accurately collects and analyzes clinical data in support of prior authorization, and precertification as required by payor guidelines</li><li>
 10)Acquires and maintains current knowledge of all insurance requirements as it relates to patient/hospital responsibility and hospital billing.</li><li>
 2)Stays current of all Federal and State regulations regarding billing.</li><li>
 3)Ensures completion of all established policies and procedures for identification and notification of the Primary Care Physician in the case of HMO coverage plans.</li><li>
 4)Informs Financial counseling, physicians, Care Coordinators and Utilization Management of out of network or noncovered service limitations of managed care/commercial insurance where benefits are at risk</li></ul></li><li>
Responsible the pre-registration and registration accuracy.<ul><li>
 6)Maintains knowledge of State &amp; Federal regulations governing Medicare, Medicaid and Mental Health registrations.</li><li>
 1)Ensure accurate entry of patient demographic, insurance information in the ADT system with special attention to carrier code assignment, complete benefit, eligibility record and authorization data</li><li>
 2)Pre-registers and registers patients using established procedures for computer entry for all ancillary and nursing units, keeping current with their specialized needs and preparing necessary documents/records when necessary.</li><li>
 3)During the pre-registration or registration encounter, provide detailed education to the patient the contents of documents and forms requiring patient signature.</li><li>
 4)Manage incoming and outgoing calls in order to complete pre-registrations with patients</li><li>
 5)Generates, assembles and processes all required documents for completion of each registration.</li></ul></li><li>
Participates in departmental team building activities and in-services and other miscellaneous duties as assigned by leader.<ul><li>
 1)Contributes to the quality initiatives and mission by participating in team projects.</li><li>
 2)Attends all required departmental in-services to stay current of all job changes and responsibilities.</li><li>
 3)Assist leader in special assignments as may be needed to fulfill the mission of the department and the organization.</li></ul></li></ul> 
Education/Experience Required:<ul><li>
High School Diploma with 2 years of experience in either Patient Access or any of the following related experience; general physician office support or billing office, insurance office, hospitality, or call center (any industry) Intermediate math skills acquired through classroom work or through work experience</li></ul> 
Knowledge, Skills &amp; Abilities Required:<ul><li>
Typing 25 WPM Basic understanding of web-based systems, proficiency in data entry</li><li>
N/A</li></ul> 
Physical Requirements and Working Conditions:<ul><li>
Ability to prioritize and organize workload Sophisticated interviewing, communication and negotiation skills Independent decision making Ability to work hours that verify based on needs of the organization including evenings, weekends and holidays. Ability to work as a team member</li><li>
Must be able to sit, stand, walk, lift, carry, squat, and bend frequently as well as twist, rotate, and kneel occasionally throughout the workday.</li><li>
Frequently lifts up to 10 lbs. and occasionally lifts between 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts.</li><li>
Must be able to push/pull up to 50 lbs. with assistance.</li><li>
Must have functional speech and hearing.</li><li>
Must be able to use hands with fine motor skills for keyboard data entry.</li><li>
Exposed to a normal office environment.</li><li>
Operates all equipment necessary to perform the job.</li><li>
Must be able to work a flexible schedule to support the needs of the department.</li></ul> 
Addendum: In addition to the Accountabilities and Job Activities outlined in Sects. I. A. &ndash; I. D. of the Position Description for Patient Access Registrar the following accountabilities and job activities are applicable for registrars staffed at offsite imaging centers: E. Performs additional activities that facilitate patient flow and transition from registration to the clinical testing area including: 1. Performs Computerized Provider Order Entry (CPOE) for exams accurately and completely to transcribe written physician orders. Seeks clarification from technician and physician if needed. 2. Performs light duty cleaning of changing areas as needed. 3. Prints patient&rsquo;s results CDs when required and distributes finished exam results CD to patient while complying with application HIPAA considerations. 4. Escorts patients to changing areas as needed. 
 
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more &ndash; so you can live fully at and away from work, including:
Compensation<ul><li>
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training</li><li>
Premium pay such as shift, on call, and more based on a teammate's job</li><li>
Incentive pay for select positions</li><li>
Opportunity for annual increases based on performance</li></ul>
Benefits and more<ul><li>
Paid Time Off programs</li><li>
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability</li><li>
Flexible Spending Accounts for eligible health care and dependent care expenses</li><li>
Family benefits such as adoption assistance and paid parental leave</li><li>
Defined contribution retirement plans with employer match and other financial wellness programs</li><li>
Educational Assistance Program</li></ul> 
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation&rsquo;s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
To provide a range of services required to complete the registration activities of scheduled and walk-in patients seeking services in a variety of hospital inpatient, and outpatient settings including but not limited to the emergency room, diagnostic testing and procedures, and admissions to nursing units. Assist patients from time of presenting for care until hand-off to clinical staff for services.</div>

Patient Service Representative I Hospital

<div>Department:
10422 Enterprise Revenue Cycle - Patient Access 
Status:
Part time 
Benefits Eligible:
No 
Hours Per Week:
12 
Schedule Details/Additional Information:
PRN as needed for ER and OP
Pay Range
$17.65 - $26.50
Major Responsibilities:<ul><li>
Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our &quot;AIDET&quot; standards<ul><li>
 1)Greet and Acknowledge all patients and family members in a welcoming and prompt manner.</li><li>
 2)Introduce the patient to our services, what they can expect while under our care. Utlize appropriate etiquette in all communications.</li><li>
 3)Provide the patient with information on the likely time spent in the service area (duration) including time in registration and time in clinical service.</li><li>
 4)Explain the nature of our work, why we ask for demographic, socio-economic, and financial information. Explain how we safeguard their information and use it to provide better care for them.</li><li>
 5)Hand-patients off to the next area with a clear &quot;thank you.&quot;</li></ul></li><li>
When creating new registrations for walk-in patients, responsible for the identifying insurance coverage, the benefits available, patient out-of-pocket expenses, and collecting co-insurance and co-payments.<ul><li>
 4)Collecting appropriate out of pocket expenses in accordance with policy.</li><li>
 1)Uses electronic systems to confirm coverage while patient is present and discussing the findings with the patient. Follow established department policies to resolve issues related to patient's eligiblity for coverage or issues in in-network status for the patient using Advocate's network.</li><li>
 2)When working uninsured patients, screen for urgent status cases and follow charity procedure. Refer as appropriate for additional financial counseling. Engage leaders to resolve questions on urgent versus non-urgent/elective care.</li><li>
 3)When assisting walk-in patients, screen orders for compliance with policy. Work with physicians, Care Coordinators, and clinical department leaders to communicate and resolve issues related to order quality and acceptable standards.</li></ul></li><li>
Responsible for security authorization and precertification of inpatient and outpatient services.<ul><li>
 5)Notify Financial Counseling, physicians, Care Coordinators, and Utilization Management on cases were patients are found to be uninsured, or where the only insurance is Third Party Liability or Workers Compensation</li><li>
 1)Maintains knowledge of all stand-alone computer software programs to verify eligibility.</li><li>
 6)Identify at risk balances related to Medicare co-days, lifetime reserve days and other Medicare coverage limits and communicate to Financial Counseling, UM and physicians</li><li>
 7)Identify at risk balances relate to Medicaid eligibility rules and communicate to Financial Counseling, UM and physicians</li><li>
 8)Initiates communication to patient when authorization is not obtained and explain the potential financial impact and the patient responsibility for unauthorized services</li><li>
 9)Accurately collects and analyzes clinical data in support of prior authorization, and precertification as required by payor guidelines</li><li>
 10)Acquires and maintains current knowledge of all insurance requirements as it relates to patient/hospital responsibility and hospital billing.</li><li>
 2)Stays current of all Federal and State regulations regarding billing.</li><li>
 3)Ensures completion of all established policies and procedures for identification and notification of the Primary Care Physician in the case of HMO coverage plans.</li><li>
 4)Informs Financial counseling, physicians, Care Coordinators and Utilization Management of out of network or noncovered service limitations of managed care/commercial insurance where benefits are at risk</li></ul></li><li>
Responsible the pre-registration and registration accuracy.<ul><li>
 6)Maintains knowledge of State &amp; Federal regulations governing Medicare, Medicaid and Mental Health registrations.</li><li>
 1)Ensure accurate entry of patient demographic, insurance information in the ADT system with special attention to carrier code assignment, complete benefit, eligibility record and authorization data</li><li>
 2)Pre-registers and registers patients using established procedures for computer entry for all ancillary and nursing units, keeping current with their specialized needs and preparing necessary documents/records when necessary.</li><li>
 3)During the pre-registration or registration encounter, provide detailed education to the patient the contents of documents and forms requiring patient signature.</li><li>
 4)Manage incoming and outgoing calls in order to complete pre-registrations with patients</li><li>
 5)Generates, assembles and processes all required documents for completion of each registration.</li></ul></li><li>
Participates in departmental team building activities and in-services and other miscellaneous duties as assigned by leader.<ul><li>
 1)Contributes to the quality initiatives and mission by participating in team projects.</li><li>
 2)Attends all required departmental in-services to stay current of all job changes and responsibilities.</li><li>
 3)Assist leader in special assignments as may be needed to fulfill the mission of the department and the organization.</li></ul></li></ul> 
Education/Experience Required:<ul><li>
High School Diploma with 2 years of experience in either Patient Access or any of the following related experience; general physician office support or billing office, insurance office, hospitality, or call center (any industry) Intermediate math skills acquired through classroom work or through work experience</li></ul> 
Knowledge, Skills &amp; Abilities Required:<ul><li>
Typing 25 WPM Basic understanding of web-based systems, proficiency in data entry</li><li>
N/A</li></ul> 
Physical Requirements and Working Conditions:<ul><li>
Ability to prioritize and organize workload Sophisticated interviewing, communication and negotiation skills Independent decision making Ability to work hours that verify based on needs of the organization including evenings, weekends and holidays. Ability to work as a team member</li><li>
Must be able to sit, stand, walk, lift, carry, squat, and bend frequently as well as twist, rotate, and kneel occasionally throughout the workday.</li><li>
Frequently lifts up to 10 lbs. and occasionally lifts between 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts.</li><li>
Must be able to push/pull up to 50 lbs. with assistance.</li><li>
Must have functional speech and hearing.</li><li>
Must be able to use hands with fine motor skills for keyboard data entry.</li><li>
Exposed to a normal office environment.</li><li>
Operates all equipment necessary to perform the job.</li><li>
Must be able to work a flexible schedule to support the needs of the department.</li></ul> 
Addendum: In addition to the Accountabilities and Job Activities outlined in Sects. I. A. &ndash; I. D. of the Position Description for Patient Access Registrar the following accountabilities and job activities are applicable for registrars staffed at offsite imaging centers: E. Performs additional activities that facilitate patient flow and transition from registration to the clinical testing area including: 1. Performs Computerized Provider Order Entry (CPOE) for exams accurately and completely to transcribe written physician orders. Seeks clarification from technician and physician if needed. 2. Performs light duty cleaning of changing areas as needed. 3. Prints patient&rsquo;s results CDs when required and distributes finished exam results CD to patient while complying with application HIPAA considerations. 4. Escorts patients to changing areas as needed. 
 
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more &ndash; so you can live fully at and away from work, including:
Compensation<ul><li>
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training</li><li>
Premium pay such as shift, on call, and more based on a teammate's job</li><li>
Incentive pay for select positions</li><li>
Opportunity for annual increases based on performance</li></ul>
Benefits and more<ul><li>
Paid Time Off programs</li><li>
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability</li><li>
Flexible Spending Accounts for eligible health care and dependent care expenses</li><li>
Family benefits such as adoption assistance and paid parental leave</li><li>
Defined contribution retirement plans with employer match and other financial wellness programs</li><li>
Educational Assistance Program</li></ul> 
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation&rsquo;s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
To provide a range of services required to complete the registration activities of scheduled and walk-in patients seeking services in a variety of hospital inpatient, and outpatient settings including but not limited to the emergency room, diagnostic testing and procedures, and admissions to nursing units. Assist patients from time of presenting for care until hand-off to clinical staff for services.</div>

Search 10000+ Patient financial advocate jobs near you this October. New roles added regularly across leading industries. Apply today.

10000 patient financial advocate jobs NEAR_ME

Patient Advocate Attorney

Patient Advocate Team Lead (Medical Cannabis)

Patient & Financial Counselor

Patient Care Advocate

Registered Nurse, Hepatology Patient Navigator, Full-Time

Patient Service Representative I Hospital

Patient Service Representative I Hospital