patient financial coordinator

Onco360

<div><div>Join a mission-driven team making a difference in the lives of cancer patients.</div>
<div></div><div>Patient Financial Advocacy Coordinator &ndash; Onco360 Pharmacy 
Buffalo, NY | Full-Time | Mon - Fri 11:30am to 8pm EST</div>
<div>Salary Starting at $23.00/hr and up</div>
<div></div><div>Onco360, a leading oncology pharmacy, is seeking a Patient Financial Advocacy Coordinator. Candidate to live within commuting distance of our Buffalo pharmacy. Remote work possible after initial on-site training.</div>
<div></div><div>Company Benefits</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k opportunity</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Quarterly Incentive Bonus</li>
<li>Paid Volunteer Day</li>
<li>Referral Incentive Program</li>
<li>Company Paid Life Insurance; and Short/Long-Term Disability</li>
</ul> <div>Why Join Us?</div>
<ul><li>A career with purpose: Help patients access life-saving medications.</li>
<li>Supportive culture: We value teamwork, respect, integrity, and passion.</li>
<li>Growth opportunities: We invest in your professional and personal development.</li>
</ul><div>What You&rsquo;ll Do</div>
 <div>The Patient Advocacy Coordinator is responsible for assisting patients and/or families to access financial resources for Pharmacy co-pays. The Advocacy Coordinator assists patients who may qualify for assistance through Not for Profit Organizations and Manufacturer Programs. They are responsible for navigating the system to find resources that best fits the patient&rsquo;s needs, aid patients by explaining the process, assist in filling out applications and going over the documents that will be required to complete the application.</div>
<div></div><div>How You&rsquo;ll Do This</div>
<ul><li>Practice first call resolution to assist patients and families in securing financial assistance for pharmacy co-pays.</li>
<li>Maintain a working knowledge of health insurance and pharmacy benefit coverage, cancer diagnoses and drugs used in their treatment.</li>
<li>Support applications for nonprofit and manufacturer assistance programs.</li>
<li>Provide clear explanations of insurance benefits and co-pay structures.</li>
<li>Maintain accurate patient demographic and insurance data in CPR+.</li>
<li>Collaborate with pharmacy operations and cross-functional teams to ensure seamless service.</li>
</ul> <div>What You Bring</div>
<div>Required:</div>
<ul><li>High School Diploma or GED</li>
<li>1+ years of patient assistance or advocacy experience</li>
<li>Registration with Board of Pharmacy (as required by state law)</li>
<li>Strong communication, organizational, and customer service skills</li>
</ul><div>Preferred:</div>
<ul><li>Associate degree or Certified Pharmacy Technician (PTCB)</li>
<li>3+ years of patient assistance or advocacy experience</li>
<li>Specialty pharmacy experience</li>
</ul><div>Ready to make a meaningful impact? Apply today and help us better the lives of those battling cancer.</div></div>

Patient Assistance Program / Financial Advocacy Coordinator

<div><div>Join a mission-driven team making a difference in the lives of cancer patients.</div>
<div></div><div>Patient Financial Advocacy Coordinator &ndash; Onco360 Pharmacy 
New Hyde Park, NY | Full-Time | Mon - Fri 11:30am to 8pm EST</div>
<div>Salary Starting at $25.00/hr and up</div>
<div></div><div>Onco360, a leading oncology pharmacy, is seeking a Patient Financial Advocacy Coordinator. Candidate to live within commuting distance of our New Hyde Park pharmacy. Remote work possible after initial on-site training.</div>
<div></div><div>Company Benefits</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k opportunity</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Quarterly Incentive Bonus</li>
<li>Paid Volunteer Day</li>
<li>Referral Incentive Program</li>
<li>Company Paid Life Insurance; and Short/Long-Term Disability</li>
</ul> <div>Why Join Us?</div>
<ul><li>A career with purpose: Help patients access life-saving medications.</li>
<li>Supportive culture: We value teamwork, respect, integrity, and passion.</li>
<li>Growth opportunities: We invest in your professional and personal development.</li>
</ul><div>What You&rsquo;ll Do</div>
 <div>The Patient Advocacy Coordinator is responsible for assisting patients and/or families to access financial resources for Pharmacy co-pays. The Advocacy Coordinator assists patients who may qualify for assistance through Not for Profit Organizations and Manufacturer Programs. They are responsible for navigating the system to find resources that best fits the patient&rsquo;s needs, aid patients by explaining the process, assist in filling out applications and going over the documents that will be required to complete the application.</div>
<div></div><div>How You&rsquo;ll Do This</div>
<ul><li>Practice first call resolution to assist patients and families in securing financial assistance for pharmacy co-pays.</li>
<li>Maintain a working knowledge of health insurance and pharmacy benefit coverage, cancer diagnoses and drugs used in their treatment.</li>
<li>Support applications for nonprofit and manufacturer assistance programs.</li>
<li>Provide clear explanations of insurance benefits and co-pay structures.</li>
<li>Maintain accurate patient demographic and insurance data in CPR+.</li>
<li>Collaborate with pharmacy operations and cross-functional teams to ensure seamless service.</li>
</ul> <div>What You Bring</div>
<div>Required:</div>
<ul><li>High School Diploma or GED</li>
<li>1+ years of patient assistance or advocacy experience</li>
<li>Registration with Board of Pharmacy (as required by state law)</li>
<li>Strong communication, organizational, and customer service skills</li>
</ul><div>Preferred:</div>
<ul><li>Associate degree or Certified Pharmacy Technician (PTCB)</li>
<li>3+ years of patient assistance or advocacy experience</li>
<li>Specialty pharmacy experience</li>
</ul><div>Ready to make a meaningful impact? Apply today and help us better the lives of those battling cancer.</div></div>

Mount Sinai Health System

<div>Description
The Financial Coordinator verifies insurance benefits for patients, determines patient liability and coordinates payment of uncovered medical expenses. Assists patients with insurance and payment issues and resolves problems as necessary. 
Responsibilities
1. Obtains and verifies patients insurance benefit information from insurance companies or private payers regarding coverage for services.

2. Obtains all necessary payer authorizations and acquires all required referrals for services to be provided.

3. Negotiates modifies rates with carriers.

4. Communicates and inform patients of any potential patient out-of-pocket liability, and works out payment plans as necessary. May provides resources to bridge the gap between insurance coverage and patients liability if necessary.

5. Assists patients with questions or problems regarding insurance coverage and other financial matters.

6. Assists in the resolution of any patient billing issues.

7. Confirms patients coverage information previously obtained from insurance companies or private payers to ensure accuracy and that there has been no change in coverage since initial confirmation.

8. Maintains and completes all insurance assessment forms and agreements and ensures they are accurate for claims processing.

9. Performs other related duties. 
Qualifications<ul>
<li>Associates degree in related field; Bachelors preferred, or combination of relevant experience and education.</li>
<li>1+ year medical insurance experience (greater preferred) including medical office administration, benefit verification</li>
</ul> 
Employer Description
Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai&rsquo;s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time &mdash; discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients&rsquo; medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News &amp; World Report's Best Hospitals, receiving high &quot;Honor Roll&quot; status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News &amp; World Report&rsquo;s &ldquo;Best Children&rsquo;s Hospitals&rdquo; ranks Mount Sinai Kravis Children's Hospital among the country&rsquo;s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek&rsquo;s &ldquo;The World&rsquo;s Best Smart Hospitals&rdquo; ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. 
Compensation
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $27.5831 - $39.4126 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.</div>

Financial Coordinator-Endoscopy

Dental Depot

Position Summary
 Discusses doctor-proposed treatment plan and associated cost with patient and/or legal guardian for general dentistry patients. Informs patient of their fiscal responsibilities, if applicable. Understands and assists patients with third party billing systems, i.e., CareCredit. Reviews dental records for proper coding. Understands and utilizes CDT codes. Works closely with administrative and clinical staff.
 
Essential Functions
 To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
 <ul>
<li>Incorporates doctor-prescribed treatment plan for general dentistry patients with insurance and financing.</li>
<li>Communicates effectively with patients and/or legal guardian regarding proposed treatment plan and associated financial cost.</li>
<li>Communicates effectively, courteously, and professionally with patients, parents/legal guardians, and clinical and administrative staff.</li>
<li>Informs patient of their fiscal responsibilities with respect to their particular insurance coverage.</li>
<li>Assists patients with third party billing systems utilized by Dental Depot, i.e., CareCredit.</li>
<li>Reviews dental records for proper coding.</li>
<li>Reviews treatment plan with Doctor or Dental office Manager prior to presenting to patients.</li>
<li>Understands and utilizes CDT codes.</li>
<li>Posts and reviews general dentistry payments and procedures.</li>
<li>Balances day sheet for general dentistry and closes the office at least one night per week.</li>
<li>Works with administrative and clinical staff to assure that firm financial arrangements are made for patient treatment.</li>
<li>Monitors patient accounts.</li>
<li>Conducts general dentistry patient recall.</li>
<li>Treats patients, visitors and co-workers with respect and courtesy.</li>
<li>Proficiently uses conflict resolution and problem-solving techniques in managing interpersonal conflict and patient complaints.</li>
<li>Efficiently operates assigned computer software (i.e., Eaglesoft, and Microsoft Office Suite).</li>
<li>Prepares and delivers reports on time.</li>
<li>Assists with commencing same day patient treatment and scheduling follow-up appointments.</li>
<li>Create and follow up with Medicaid pre-authorizations.</li>
<li>Prepare financial over the counter reports daily.</li>
<li>Documents financial arrangements on the Patient Financial Arrangements form.</li>
<li>Communicate patient concerns to Dental Office Manager or Doctor.</li>
<li>Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.</li>
<li>Position may be required to relocate to other Dental Depot clinics either permanently or on a short term basis due to office needs, on an as needed basis at the discretion of Management.</li>
<li>Maintain regular and reliable attendance</li>
</ul>
Skills & Abilities
 Education: High School Graduate or General Education Degree (GED): Required
 Experience: No prior experience necessary
 Certifications & Licenses: None
 Computer Skills: Efficiently operates assigned computer software and other equipment, including Eaglesoft and Microsoft Office Suite.
 Other Requirements: Must have a valid driver's license, proof of valid vehicle insurance and must have annual Motor Vehicle Record Check, as a condition of employment if employee operates any Company owned vehicles or drives their own personal vehicle for Company business purposes. Understands insurance frequencies/downgrades and guidelines including Medicaid. Has understanding of secondary insurance and coordination of benefits. Responsible for over the counter collections. Familiar with 10 key or calculator. Must have knowledge of CDT Codes and pass the bi-annual Dental Depot CDT codes test.
 
Position Qualifications
 <ul>
<li>Accountability - Ability to accept responsibility and account for his/her actions.</li>
<li>Accuracy - Ability to perform work accurately and thoroughly.</li>
<li>Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.</li>
<li>Adaptability - Ability to adapt to change in the workplace.</li>
<li>Communication, Oral - Ability to communicate effectively with others using the spoken word.</li>
<li>Customer Oriented - Ability to take care of the customers’ needs while following company procedures.</li>
<li>Detail Oriented - Ability to pay attention to the minute details of a project or task.</li>
<li>Empathetic - Ability to appreciate and be sensitive to the feelings of others.</li>
<li>Energetic - Ability to work at a sustained pace and produce quality work.</li>
<li>Responsible - Ability to be held accountable or answerable for one’s conduct.</li>
<li>Enthusiastic - Ability to bring energy to the performance of a task.</li>
<li>Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.</li>
<li>Friendly - Ability to exhibit a cheerful demeanor toward others.</li>
<li>Judgment - The ability to formulate a sound decision using the available information.</li>
<li>Time Management - Ability to utilize the available time to organize and complete work within given deadlines.</li>
<li>Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.</li>
<li>Working Under Pressure - Ability to complete assigned tasks under stressful situations.</li>
<li>Safety Awareness - Ability to identify and correct conditions that affect employee safety.</li>
<li>Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.</li>
</ul>

Treatment Coordinator

<div>Description
The Patient Coordinator I greets and establishes first contact with patients, or performs in a call center capacity. Confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing.
Responsibilities
1.Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system.
2.Assure that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patients arrival or at minimum at time of arrival before visit.
3.Communicate with appropriate staff regarding patients arrival, and ensure that patients medical record is available for physician.
4.Process/update HIPAA-related paperwork and other institutional forms as necessary.
5.Collect or retrieve referrals or insurance authorizations as required.
6.Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times.
7.Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes.
8.May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary.
9.May perform simple charge entry tasks or enter payments collected from patients and prepare Cashiers deposit. Note: duties are mutually exclusive and may not be performed by the same employee.
10.Performs in a call center capacity (Faculty Practice Associates)
11.Answer phones for practice and schedule appointments
12.Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.
13.May initiate reminder phones calls for next day appointments.
14.Performs other related duties
Qualifications<ul>
<li>High School graduate/GED.</li><li>
1 year physician practice experience</li><li>
Must have a minimum of one week training on-site which will be provided by practice.</li><li>
Prefer experience in a medical office setting, utilizing a computer system for physician scheduling.</li><li>
IDX or other practice management system experience preferred</li></ul> 

Employer Description
Strength through Unity and Inclusion 

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai&rsquo;s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. 

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. 

About the Mount Sinai Health System: 

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time &mdash; discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients&rsquo; medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News &amp; World Report's Best Hospitals, receiving high &quot;Honor Roll&quot; status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News &amp; World Report&rsquo;s &ldquo;Best Children&rsquo;s Hospitals&rdquo; ranks Mount Sinai Kravis Children's Hospital among the country&rsquo;s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek&rsquo;s &ldquo;The World&rsquo;s Best Smart Hospitals&rdquo; ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. 

Equal Opportunity Employer 

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. 

Compensation
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $17.2905 - $33.5863 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.</div>

Patient Coordinator I- FPA Multi-Specialty

Esparza Dentistry

We are seeking a friendly, bilingual Treatment Coordinator to join our multi-office private practice. The ideal candidate is comfortable using dental terminology, and discussing treatment plans, costs, and financial options with patients. This role plays a key part in case acceptance and overall patient experience.Schedule:<ul><li>Monday - Friday, 9:00 AM - 6:00 PM</li></ul>Requirements:<ul><li>Bilingual (English/Spanish)</li><li>2+ years of experience as a Treatment Coordinator (minimum)</li><li>3+ years of experience in the dental field (minimum)</li><li>Ability to commute to multiple locations</li><li>Availability to start before May</li></ul>Responsibilities:<ul><li>Help patients understand treatment needs, options, and expectations</li><li>Coordinate insurance benefits</li><li>Facilitate financing options</li><li>Keep patient records up to date</li><li>Monitor patient treatment progress and update treatment plans as needed</li><li>Schedule and coordinate patient appointments</li><li>Adhere to HIPAA privacy regulations</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you able to commute to multiple locations?</li><li>When would you be available to start if selected for this position?</li></ul>Experience:<ul><li>Treatment Coordinator: 2 years (Required)</li><li>Dental office: 3 years (Required)</li></ul>Language:<ul><li>Spanish (Required)</li></ul>Work Location: In person

Dental Treatment Coordinator

Shirley Ryan Ability Lab

<div>Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you&rsquo;ll be part of our life-changing mission and vision. You&rsquo;ll contribute to an innovative, multifaceted culture that is second to none &mdash; one that embraces collaboration, excellence, discovery and compassion. You&rsquo;ll play a role in something that&rsquo;s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes &mdash; as we Advance Human Ability, together.
Job Description Summary
The Intake Coordinator will coordinate inpatient admissions including expediting response to referral inquiry, insuring benefits are available to cover admission, obtaining insurance authorization for admission, obtaining social and demographic information to support compliance and discharge plan. Analyzes clinical, financial and socio-demographic information to direct referral to appropriate level of care. Communicates necessary information to Patient Financial Services, care teams, care managers. 
 
The Intake Coordinator will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute. 
 
The Intake Coordinator will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, and Commitment to Excellence) while fulfilling job duties.
Job Description
The Intake Coordinator:<ul><li>
Receives, screens and responds to requests for general information regarding rehabilitation services and programs at SRAlab.</li><li>
Conducts tours of the Institute for families, case managers, and clinical staff from referring facilities.</li><li>
Verifies patient benefits and initiates the pre-certification process, utilizing internal and external resources to identify additional coverage options.</li><li>
Identifies opportunities for improvements to enhance efficiency and outcomes.</li><li>
Educates referring professionals, case managers, patients and families on the spectrum of rehabilitation services available in the SRAlab system of care.</li><li>
Communicates medical (e.g. TB skin test requirements, infectious disease issues, dialysis, etc.) and financial clearance guidelines to referral sources and collaborates with admission consultants to ensure medical stability is assessed prior to admission for inpatients.</li><li>
Enters patient demographic, insurance, funding, and medical information in the MIS.</li><li>
Collaborates with Admission Consultant nurses, physicians and other clinical personnel to ensure timely determination of appropriate level of care/program.</li><li>
Researches and verifies patient payment coverage by accessing electronic payer data bases, conferring with third party payors, case managers, attorneys, Patient Financial Services, and public aide applications, expediting to consultant and other parties involved in third party payment for medical expenses.</li><li>
Communicates extraordinary funding or concurrent review requirements as well as patient family special needs (i.e. guardianship, private duty nursing, dialysis, interpreters, radiation, chemotherapy, and transportation arrangements) to appropriate clinical team members prior to admission.</li><li>
Determines need for additional funding to cover inpatient admission and initiates Medicaid and/or SRAlab charity care application</li><li>
Communicates financial and, when requested by Admission Consultant, clinical denials for inpatient admission to referral source and patient or family when appropriate. Provides rationale and recommendations for alternate care when communicating denials.</li><li>
Obtains consents for treatment prior to admission from patient's Legally Authorized Representative (LAR) or ensures that LAR will accompany patient to sign consents in cases where patient cannot consent themselves.</li><li>
Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.</li></ul> 
Reporting Relationships:<ul><li>
Reports directly to the Director, Inpatient Access</li></ul> 
Knowledge, Skills &amp; Abilities Required:<ul><li>
Work requires level of knowledge typically acquired through completion of a Bachelor's degree in business, social work, health care administration or related field. Will consider relevant experience in lieu of Bachelor's Degree.</li><li>
One to two years previous experience in health care financial clearance is preferred for knowledge of patient admission, registration procedures, benefits, and financial clearance procedures.</li><li>
Strong customer service skills and interpersonal skills necessary to interact with all levels of personnel, physicians, insurance representatives and referrers.</li><li>
Analytical skills necessary to ensure referrals, financial clearance and admissions are managed in compliance with standards and to identify unusual circumstances that could put the Institute or the patient/family at financial risk.</li><li>
Demonstrates excellent time management in meeting or beating deadlines as well as establishing and meeting deadlines for tasks that support timely patient admission.</li><li>
Demonstrates excellent teamwork in collaborating with physicians, other admitting staff, Global Patient Services staff, care managers, PFS staff and other co-workers to improve outcomes and efficiency in individual cases and department processes.</li><li>
Working knowledge of Windows operating environment and Microsoft Office software applications.</li></ul> 
Working Conditions:<ul><li>
Normal office environment with little or no exposure to dust or extreme temperature.</li></ul> 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 
Pay and Benefits*: 
Pay Range:
$40,600.00 - $69,600.00 
Benefits:
Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: https://www.sralab.org/benefits<ul><li> 
Benefits and benefits&rsquo; eligibility can vary by position. Actual compensation will be determined by equity and qualifications of the role.</li></ul> 
Equal Employment Opportunity Employer 
Shirley Ryan AbilityLab is an Equal Employment Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, disability, sexual orientation, gender identity, genetic information, military status, order of protection status, unfavorable discharge from military service, or any other characteristics protected by law. 
EEO is the Law | EEO is the Law - Know Your Rights | View our Full Policy 
Shirley Ryan AbilityLab is an Affirmative Action Employer as required by law.</div>

Intake Coordinator

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Patient Assistance Program / Financial Advocacy Coordinator

Patient Assistance Program / Financial Advocacy Coordinator

Financial Coordinator-Endoscopy

Treatment Coordinator

Patient Coordinator I- FPA Multi-Specialty

Dental Treatment Coordinator

Intake Coordinator