patient financial counselor

Mission Health

<p></p><div><p><b>Schedule: Friday - Monday | Day Shift (10 hour shifts)</b></p><p>
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Financial Counselor today with Mission Hospital.</p>
<h5 class="jobSectionHeader"><b>Job Summary and Qualifications</b></h5>
<p></p><h5 class="jobSectionHeader"><p><b>As a Financial Counselor, you will be responsible for reviewing the Financial Clearance Worklist daily and visiting in-house patients; collecting estimated patient liability amounts; explaining all financial information, responsibilities and working closely with outside agencies to ensure patient&rsquo;s financial coverage.
</b></p><p><b>What you will do in this role:</b></p><b>
</b><p></p><ul><li><b>Follow AIDET guidelines in all interactions with the patient
</b></li><li><b>Demonstrates excellent customer service
</b></li><li><b>In conjunction with the Medicaid Eligibility Staff visit all uninsured patients in-house
</b></li><li><b>Provide estimates to patients and/or physicians as requested
</b></li><li><b>Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate
</b></li><li><b>Follows all guidelines set forth in the Cash Handling policy.
</b></li><li><b>Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits and precertification requirements
</b></li><li><b>Assist patients with payment arrangements and in co-ordination with the Medicaid Eligibility Staff assists patient with financial applications
</b></li><li><b>Contact patient employer, if necessary, for verification of employment, premium status, babies being added to policies.
</b></li><li><b>Escalates any concerns as needed to Patient Access Manager/Supervisor
</b></li><li><b>Enter pertinent insurance information into the HIS system (i.e. Meditech)
</b></li><li><b>Enters appropriate notes for all patient encounters
</b></li><li><b>Maintain professional image and implement excellent customer service to customers
</b></li><li><b>Complete financial analysis and collect estimated patient liabilities
</b></li><li><b>Follow up with patients for necessary signatures if they were incomplete at time of hospitalization</b></li></ul><b>
</b><p></p><p><b>What qualifications you will need:</b></p><b>
</b><p></p><ul><li><b>High school diploma or GED preferred</b></li><li><b>
1 year of related experience required.
</b></li><li><b>Proficiency in Microsoft Office applications.</b></li></ul><b>
</b><p></p><b>Benefits</b></h5><p></p>
<p>Mission Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p><ul><li><b>
Comprehensive benefits</b> for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li><b>
Wellbeing support,</b> including free counseling and referral services</li><li><b>
Time away from work</b> programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li><b>
Savings and retirement resources</b>, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li><b>
Education support</b> through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li><b>
Additional benefits</b> for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul><p>
Learn more about Employee Benefits</p>
<p><b><i>Note: Eligibility for benefits may vary by location.</i></b></p><p></p><p><b>
Parallon</b> provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.</p><p>
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.</p><br>
<p>&quot;The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual.&quot;- Dr. Thomas Frist, Sr.<br>
HCA Healthcare Co-Founder</p>
<p>If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Financial Counselor opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. <b>Unlock the possibilities and apply today!</b></p><p><i>
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</i></p></div>

Patient Financial Counselor

North Atlanta Oncology Services

<p>Financial Counselor Support Representative<br/>Suburban Hematology Oncology Associates (SHOA)<br/>Multiple Locations | Full-Time | Patient Financial Services</p><p>Help Support Patients Through Their Care Journey</p><p>Suburban Hematology Oncology Associates (SHOA) is seeking a compassionate and patient-focused Financial Counselor Support Representative to join our Patient Financial Services team.</p><p>This role serves as an important resource for patients and families by helping them navigate financial assistance programs, billing questions, insurance concerns, and healthcare-related support services during a critical time in their care journey.</p><p>We are looking for someone who combines professionalism, empathy, organization, and strong customer service skills in a fast-paced healthcare environment.</p><p>Why Join SHOA?</p><ul><li>Meaningful work supporting oncology patients and families</li><li>Supportive and team-oriented healthcare environment</li><li>Opportunity for growth within Patient Financial Services</li><li>Training and cross-functional learning opportunities</li><li>Stable, mission-driven oncology practice</li><li>Competitive compensation and benefits package</li></ul><p>What You&rsquo;ll Do</p><ul><li>Support Financial Counselors with daily operations and new patient volumes</li><li>Assist patients with financial assistance applications, charity care, and external foundation programs</li><li>Research and apply for co-payment assistance programs and community resources</li><li>Serve as a point of contact for billing questions and financial concerns</li><li>Advocate for patients by helping resolve issues respectfully and professionally</li><li>Provide compassionate support to patients and families during challenging situations</li><li>Maintain accurate documentation of patient interactions and assistance programs</li><li>Communicate with patients by phone, written correspondence, and in person</li><li>Collaborate with internal departments to improve patient satisfaction and workflow efficiency</li><li>Provide backup coverage for Financial Counselors, including occasional travel between clinic locations</li></ul><p>What We&rsquo;re Looking For</p><p>Required Qualifications:</p><ul><li>High school diploma or equivalent</li><li>2&ndash;3 years of experience in a healthcare, hospital, or clinic setting</li><li>Strong communication and customer service skills</li><li>Ability to manage multiple priorities in a fast-paced environment</li><li>Strong computer and documentation skills</li><li>Professional, dependable, and detail-oriented approach</li></ul><p>Preferred Qualifications:</p><ul><li>Experience in patient financial counseling, registration, or healthcare customer service</li><li>Knowledge of Medicare, PPO, HMO, and commercial insurance plans</li><li>Medical terminology knowledge</li><li>CPT / ICD-10 familiarity</li><li>Bilingual English/Spanish</li></ul><p>Benefits</p><ul><li>401(k) with employer matching</li><li>Medical, vision, and life insurance</li><li>Flexible Spending Account (FSA)</li><li>Health Savings Account (HSA)</li><li>Paid time off</li><li>Professional growth opportunities</li></ul><p>Schedule<br/>Full-Time<br/>Monday&ndash;Friday</p><p>Work Location<br/>In Person<br/>Multiple SHOA Locations</p><p>About SHOA</p><p>At SHOA, our mission goes beyond treatment. We are committed to supporting patients and families throughout every stage of their healthcare experience with compassion, professionalism, and excellence.</p><p>Apply Today</p><p>If you are passionate about helping patients and want to grow your career in a supportive oncology environment, we encourage you to apply today.</p><p>Pay: From $21.05 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Financial Counselor Support Representative

Yale University

<div><p>Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!</p><p></p><p><b>
Overview</b></p><p>
Under the general direction of the Yale Medicine Pre-Estimation Manager, the Financial Counselor plays a critical role in supporting patients through the financial aspects of their care journey. This position is primarily responsible for proactively engaging with patients to determine their financial responsibility and provide clear, personalized estimates of the anticipated costs for medical services prior to those services being rendered.</p><p>
The Financial Counselor initiates direct communication with patients, via phone, secure messaging, or in-person consultations to explain insurance coverage, out-of-pocket obligations, and available payment options. They ensure patients understand the estimate by addressing questions, clarifying billing components, and offering empathetic guidance tailored to each patient&rsquo;s financial situation.</p><p></p><p>
In addition to providing estimates, the Financial Counselor is responsible for securing payment or establishing payment arrangements prior to service delivery. This includes discussing financial assistance programs, facilitating pre-service collections, and coordinating with clinical and administrative teams to ensure a seamless patient experience. Throughout the process, the Financial Counselor maintains a compassionate and professional demeanor, recognizing the stress financial uncertainty can bring and striving to empower patients with transparency and support.</p><p></p><p><b>
Required Skills and Abilities</b><br>
1. Superior oral and written communication skills. Independent decision-making.<br>
2. Knowledge and thorough understanding of insurance benefits and ability to interpret and discuss deductibles and co-insurances with patients. Excellent customer service skills and work well as a team player.<br>
3. Excellent attendance and reliability. Highly energetic and motivated with the ability to work under pressure and handle and maintain a high volume of accounts.<br>
4. Ability to maintain a high degree of tact, diplomacy and understanding in dealing with patients and maintain a high level of confidentiality in discussing personal and financial matters.<br>
5. Excellent organizational skills.<br>
<br>
<b>Preferred Skills and Abilities</b></p><p>
At least two years medical billing and customer service experience. Working knowledge of medical insurance authorizations and referrals preferred. Working knowledge of ICD-10 and CPT codes. EPIC experience. Understanding of Credit Balance process in EPIC. Working knowledge of Microsoft Office. Spanish speaking preferred.</p><p></p><p><b>
Principal Responsibilities
</b></p><p></p>1. Serves as a principal source of information on rules and procedures governing University accounts receivable. Oversees and instructs support staff. 2. Oversees maintenance of account files, ensuring accuracy and completeness. Reviews payment histories. 3. Resolves problem and delinquent accounts with supervisor and collection agency. Assists with final review and disposition of problem accounts. 4. Recommends and implements changes to systems and operating procedures. Composes form letters and correspondence used in accounts receivable activities. 5. Researches individual accounts. Summarizes findings in reports. Completes and processes forms. Performs clerical functions incidental to account activity. <b>Required Education and Experience</b> Four years of related work experience, two of them in the same job family at the next lower level, and high school level education; or two years of related work experience and an Associate's degree, or an equivalent combination of experience and education.<p></p><p><b>
Job Posting Date</b></p>
04/13/2026<p></p><p><b>
Job Category</b></p>
Administrative Support<p></p><p><b>
Bargaining Unit</b></p>
L34<p></p><p><b>
Compensation Grade</b></p>
Labor Grade D<p></p><p><b>
Compensation Grade Profile</b></p><p></p><p><b>
Hourly Range</b></p>
$31.83<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Duration Type</b></p>
Staff<p></p><p><b>
Work Model</b></p>
Hybrid<p></p><p><b>
Background Check Requirements</b></p><p></p><p>
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit &quot;Learn about background checks&quot; under the Applicant Support Resources section of Careers on the It's Your Yale website.</p><p></p><p><b>
Health Requirements</b></p><p></p><p>
Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.</p><p></p><p><b>
Posting Disclaimer</b></p><p></p><p>
The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.</p><p><br>
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.<br>
<br>
The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual&rsquo;s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.<br>
<br>
Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).</p><p></p><p><b>
Note</b></p><p></p><p>
Yale University is a tobacco-free campus.</p></div>

Account Assistant 4, Pre-Estimations

The University of Michigan

<p></p><div><div><div><h2 class="jobSectionHeader"><b>How to Apply</b></h2><p>
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.</p><h2 class="jobSectionHeader"><b>
Job Summary</b></h2><p>
The Outpatient Financial Clearance and Authorization team is looking for a full-time Patient Business Associate to provide timely and thorough insurance and financial risk assessment review for scheduled outpatient services.
</p><h2 class="jobSectionHeader"><b>Mission Statement</b></h2><p>
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.</p><h2 class="jobSectionHeader"><b>
Why Join Michigan Medicine?</b></h2><p>
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.</p><p><b>
What Benefits can you Look Forward to?</b></p><ul><li>
Excellent medical, dental and vision coverage effective on your very first day</li><li>
2:1 Match on retirement savings</li></ul><h2 class="jobSectionHeader"><b>
Responsibilities*</b></h2><ul><li>
Take necessary steps to acquire accurate and complete insurance information to ensure first time quality and improve the patient financial experience at Michigan Medicine</li><li>
Evaluate all patient payment sources, verify insurance eligibility, collect insurance benefit information and document insurance referral and authorization requirements for outpatient appointments and surgeries</li><li>
Prepare the patient liability estimate using procedure code(s), diagnosis, payer fee schedule and benefit information.</li><li>
Contact and educate patients on out-of-pocket liability for hospital and professional services prior to appointment and collect and post pre-payments when appropriate</li><li>
Verify and update patient demographic and insurance information as needed</li><li>
Identify and promptly communicate changes in a patient's insurance coverage to the outpatient clinic as needed</li><li>
Refer patients with insurance concerns requiring immediate attention to the Patient Financial Counselor or alternate funding sources when appropriate based on financial assessment</li><li>
Clearly and thoroughly document all actions, contacts, outcomes, and interventions</li><li>
Respond to insurance related questions from Michigan Medicine customers with promptness and thoroughness</li><li>
Review, investigate and resolve outpatient hospital accounts being held due to insurance related issues post service and prior to claim submission</li><li>
Attend and participate in operational meetings, utilizing LEAN thinking and principles.</li><li>
Develop standard processes and incorporate efficiencies into daily workflow</li><li>
Assist and contribute to the overall achievement of the Michigan Medicine and Patient Business Services quality, operational and financial goals and objectives</li></ul><h2 class="jobSectionHeader"><b>
Required Qualifications*</b></h2><ul><li>
High school diploma in combination with experience working with health insurance or in a healthcare setting is essential.</li><li>
Minimum 2-3 years of progressively complex registration, billing &amp; third-party payers experience or working with health insurance or in a healthcare setting</li><li>
Outstanding customer service, written and verbal communication skills are mandatory.</li><li>
Ability to prioritize and handle multiple tasks, producing high-quality work in a timely, accurate and efficient manner is required.</li><li>
Proficiency in the use of computers and basic software applications is necessary.</li><li>
 Ability to be flexible and work within a team-focused, participative management framework is required.</li></ul><h2 class="jobSectionHeader"><b>
Desired Qualifications*</b></h2><ul><li>
An Associates Degree with three years of progressively complex healthcare registration, insurance and billing experience is preferred.</li><li>
Minimum 1-2 years of experience in healthcare billing, insurance verification, or related revenue cycle roles.
</li><li>Understanding and ability to interpret and communicate insurance benefit plans, insurance coverage, and payer guidelines information is recommended.</li><li>
Familiarity with CPT codes and payer fee schedules is desired.</li><li>
Knowledge of No-Fault Auto, Michigan Assigned Claims, Veteran's Affairs, third party and government payer rules and regulations is preferred.</li><li>
Experience working in the EPIC system is desired.</li></ul><h2 class="jobSectionHeader"><b>
Work Locations</b></h2><p>
This position is a remote position where you will work from home/virtually once training is completed and performance-based competency has been obtained. High speed internet is a requirement for this position and the cost is the responsibility of the staff member. There may be occasions where the staff member may need to report to the business office location, including meetings, computer or technology requirements, or to complete work that is not possible to handle remotely. The business location will have space available to reserve onsite work when required or necessary. Although there is some flexibility in working hours, the business location and operations are in the Eastern Time Zone and work hours must accommodate interactions, including video conferencing, with colleagues during these hours. Computing resources including required software applications, VPN, desktop or laptop computer, monitor, webcam, keyboard and mouse, will be provided by the employer. Remote staff are not provided with a mobile phone but are provided with computer telephone and fax technology. Office equipment such as desk, chair, and printer are not provided. Basic supplies such as paper and pens, are stocked at the business location and are available to remote staff for pick-up should they choose. Unless otherwise agreed in advance with your manager, additional hardware, software, printing, and cost of office supplies preferred by the staff member, are the responsibility of the employee.</p><p>
Technology Skills required include the ability to set-up computer and monitors and connect accessory items such as mouse, keyboard, and web cams. Remote computing support is available 24/7 via phone, chat, or ticketing system, to all staff members. Staff will be expected to effectively communicate and resolve most computing issues directly with computing support resources.</p><h2 class="jobSectionHeader"><b>
Modes of Work</b></h2><p>
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.</p><h2 class="jobSectionHeader"><b>
Union Affiliation</b></h2><p>
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.</p><h2 class="jobSectionHeader"><b>
Background Screening</b></h2><p>
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.</p><h2 class="jobSectionHeader"><b>
Application Deadline</b></h2><p>
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.</p><h2 class="jobSectionHeader"><b>
U-M EEO Statement</b></h2><p>
The University of Michigan is an equal employment opportunity employer.</p></div></div></div><p></p>
<br><div><div><h3 class="jobSectionHeader"><b>Job Opening ID</b></h3>
<div><p>274833</p>
</div></div><div><h3 class="jobSectionHeader"><b>Working Title</b></h3>
<div><p>Patient Business Associate</p>
</div></div><div><h3 class="jobSectionHeader"><b>Job Title</b></h3>
<div><p>Patient Business Associate</p>
</div></div><div><h3 class="jobSectionHeader"><b>Work Location</b></h3>
<div><p>Michigan Medicine - Ann Arbor</p>
</div></div><p>Ann Arbor, MI</p>
<div><h3 class="jobSectionHeader"><b>Modes of Work</b></h3>
<div><p>Mobile/Remote
</p></div></div><div><h3 class="jobSectionHeader"><b>Full/Part Time</b></h3>
<div><p>Full-Time</p>
</div></div><div><h3 class="jobSectionHeader"><b>Regular/Temporary</b></h3>
<div><p>Regular</p>
</div></div><div><h3 class="jobSectionHeader"><b>FLSA Status</b></h3>
<div><p>Nonexempt</p>
</div></div><div><h3 class="jobSectionHeader"><b>Organizational Group</b></h3>
<div><p>Exec Vp Med Affairs</p>
</div></div><div><h3 class="jobSectionHeader"><b>Department</b></h3>
<div><p>MM Rev Cycle (PTO)</p>
</div></div><div><h3 class="jobSectionHeader"><b>Posting Begin/End Date</b></h3>
<div><p>3/09/2026 - 3/23/2026</p>
</div></div><div><h3 class="jobSectionHeader"><b>Salary</b></h3>
<div><p>$47,465.60 - $68,868.80</p>
</div></div><div><h3 class="jobSectionHeader"><b>Career Interest</b></h3>
<div><p>Service Employees Intl Union (SEIU)</p></div></div></div>

Patient Business Associate

Sutter Health

We are so glad you are interested in joining Sutter Health!
<br><br>
<b>Organization:</b><br>
SSMC-Sutter Solano Medical Center
<br><br>
<b>Position Overview:</b><br>
Serves as the face to face point of contact for the patient at a client location. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings. Responsible for supporting the success of a high-performing shared services organization by helping to champion and drive the long-term MFSS vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Participates in programs and in using tools in support of building a high performance culture via the standard MFSS responsibilities (e.g. performance measurement, people development, customer relationship management, etc.).
<br><br>
<b>Job Description:</b><br>
EDUCATION
<br>Equivalent experience will be accepted in lieu of the required degree or diploma.
<br><br>
<ul>
<li>HS Diploma or equivalent education/experience</li>
<li>Associates degree or equivalent</li>
</ul>
<b>PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:</b><br>
Experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities as typically acquired in two years Completion of regulatory/mandatory certifications and skills validation competencies preferred
<br><br>
SKILLS AND KNOWLEDGE
<br><br>
<ul>
<li>General knowledge of patient access financial counseling functions in acute and non-acute settings preferred</li>
<li>Working knowledge of medical terminology desired</li>
<li>Working knowledge and understanding of insurance terminology desired EMTALA and Consent Laws knowledge</li>
<li>Excellent time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems</li>
<li>Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently</li>
<li>Strong data entry skills required</li>
<li>Excellent verbal and written communication and active listening skills</li>
<li>Interpersonal skills necessary in dealing with internal and external customers</li>
<li>Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Sutter Health</li>
<li>Accuracy and attentiveness to detail required</li>
<li>Strong decision making and problem solving skills</li>
<li>Must be able to set and organize own work priorities, and adapt to change</li>
<li>Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles</li>
<li>Ability to meet or exceed targeted customer service, productivity and quality standards</li>
<li>Fluency in both English and a minimum of one other language is preferred for this role to allow Sutter Health to better serve the community and patient population Computer proficiency skills required Requires the ability to work with and maintain confidential information</li>
</ul>
<b>Job Shift:</b><br>
Varied
<br><br>
<b>Schedule:</b><br>
Per Diem/Casual
<br><br>
<b>Shift Hours:</b><br>
8
<br><br>
<b>Days of the Week:</b><br>
Variable
<br><br>
<b>Weekend Requirements:</b><br>
As Needed, Once a Month
<br><br>
<b>Benefits:</b><br>
No
<br><br>
<b>Unions:</b><br>
Yes
<br><br>
<b>Position Status:</b><br>
Non-Exempt
<br><br>
<b>Weekly Hours:</b><br>
0
<br><br>
<b>Employee Status:</b><br>
Per Diem/Casual
<br>Sutter Health is an equal opportunity employerEOE/M/F/Disability/Veterans.
<br><br>
Pay Range is $29.26 to $36.33 / hour
<br>The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

PT Access Rep / PBX Operator

Texas Oncology

<div>Overview:<div></div><div><b><br>
The US Oncology Network</b> is looking for a <b>Patient Benefits Representative</b> to join our team at <b>Texas Oncology</b>. This full-time position will support the <b>Revenue Cycle Department</b> at our 3010 Harrison Avenue clinic in Beaumont, Texas with some travel. Typical work week is Monday through Friday, 8:30a - 5:00p.</div><div></div><p><br>
This position will be a level 1or Sr depending on relevant candidate experience.</p><p></p><div><br>
As a part of <b>The</b> <b>US Oncology Network</b>, <b>Texas Oncology</b> delivers high-quality, evidence-based care to patients close to home. <b>Texas Oncology </b>is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today&mdash;at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve &ldquo;More breakthroughs. More victories.&rdquo; &reg; in their fight against cancer. Today, <b>Texas Oncology</b> treats half of all Texans diagnosed with cancer on an annual basis.</div><div></div><div><b><br>
The</b> <b>US Oncology Network</b> is one of the nation&rsquo;s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. <b>The</b> <b>US Oncology Network</b> is supported by <b>McKesson </b>Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.</div><div></div><p><b><br>
What does the Patient Benefits Representative do? (including, but not limited to):</b></p><p>
The Patient Benefits Representative, under general supervision is responsible for educating patient on insurance coverage and benefits. Assess patients financial ability; may educate patient on assistance programs. Updates and maintains existing patient new insurance eligibility, coverage, and benefits in system. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology&rsquo;s Shared Values.</p>
Responsibilities:
<p><b>
The essential duties and responsibilities (including, but not limited to):</b></p><ul><li>
Prior to a patient receiving treatment; obtains insurance coverage information and demographics; educates patient on insurance coverage, benefits, co-pays, deductibles, and out-of-pocket expenses.
</li><li>Assess patients ability to meet expenses and discusses payment arrangements. May educate patients on financial assistance programs as well as identify sources and provide assistance with completing forms. Based upon diagnosis, estimated insurance coverage, and financial assistance, completes Patient Cost Estimate form.
</li><li>Completes appropriate reimbursement and liability forms for patient&rsquo;s review and signature. Forwards appropriate information and forms to billing office.</li><li>
Responsible for obtaining, from Clinical Reviewer, insurance pre-authorization or referral approval codes prior to each treatment.</li><li>
Review patient account balance and notify front desk of patients to meet with</li><li>
Ensure that patient co-pay amount is correctly entered into system (or conveyed), allowing front desk to collect appropriately</li><li>
At each patient visit, verifies and updates demographics and insurance coverage in computer system according to Standard Operating Procedures (SOPs).
</li><li>Stays current on available financial aide. Develops professional relationships with financial aide providers. Networks with financial aide providers to obtain leads to other aide programs.</li><li>
Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient*s records.
</li><li>Maintains updated manuals, logs, forms, and documentation. Performs additional duties as requested.
</li><li>Other duties as requested or assigned.</li></ul>
Qualifications:
<p><b>
The ideal candidate for the Patient Benefits Representative will have the following background and experience:
 </b></p><p><b>Level 1</b></p><ul><li>
High school diploma or equivalent required.
</li><li>Minimum three (3) years patient pre-services coordinator or equivalent required.
</li><li>Proficiency with computer systems and Microsoft Office (Word and Excel) required.
</li><li>Demonstrate knowledge of CPT coding and HCPS coding application.</li><li>
Must be able to verbally communicate clearly and utilize the appropriate and correct terminology.</li><li>
Must successfully complete required e-learning courses within 90 days of occupying position.</li></ul><p><b>
Level Sr (in addition to level 1 requirements)</b></p><ul><li>
Associates degree in Finance, Business or four years revenue cycle experience preferred.
</li><li>Minimum three (3) years pre-services coordinator experience and two (2) years of patient benefits experience required.
</li><li>Must be able to demonstrate knowledge and appropriate application of insurance coverage benefits and terminology.</li></ul><p></p><p><b><br>
Competencies:</b></p><ul><li>
Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; is regarded a san expert in the technical/functional area; accesses and uses other expert resources when appropriate.</li><li>
Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience inn the face of constraints, frustrations, or adversity; demonstrates flexibility.</li><li>
Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.</li><li>
Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.</li><li>
Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.</li></ul><p><b>
Physical Demands:</b></p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.</p><p><b><br>
</b></p><p><b>Work Environment:</b></p><div>
The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.</div></div>

Patient Benefits Representative Sr

The Southwell Co.

<div><div>DEPARTMENT: SOUTHWELL ENT
</div><div>F ACILITY: Tift Regional Medical Center
</div><div>WORK TYPE: Full Time
</div><div>S HIFT: Daytime<br>
</div><div></div><div><b>SUMMARY:
</b></div><div>The Office Specialist/Patient Financial Consultant is responsible for coordinating all communications within the clinic and handling administrative and financial processes to support daily operations. This includes transcribing physician orders, registering patients, staying up to date on insurance requirements, and collecting payments for surgeries and procedures. The Office Specialist/Patient Financial Consultant works closely with Patient Access at the hospital to ensure compliance with current registration guidelines and provides excellent customer service to patients, families, visitors, physicians, coworkers, and other medical and non-medical personnel. This position reports directly to the Practice Manager.<br>
</div><div></div><div><b>RESPONSIBILITIES:
</b></div><div>* Correctly Transcribes physician&rsquo;s orders into mainframe using appropriate forms.
<br>
<ul><li>Coordinates scheduling, needed follow-ups, and referrals for patients.
</li><li>Demonstrates the ability to handle confidential information with discretion for the patient, family, and/or co-worker.
</li><li>Assist in answering incoming phone calls by providing information or assistance to patients, referring physician offices, and other callers; transfers calls to the appropriate personnel or takes accurate messages as needed.
</li><li>Performs general clerical duties such as filing, mailing, faxing and copying.
</li><li>Assist in ordering office and medical supplies as requested.
</li><li>Maintains current knowledge of hospital and department policies and procedures.
</li><li>Receives payments from patients and issues receipts accurately.
</li><li>Keeps abreast of pertinent federal, and state regulations and laws and Tift Regional Health System, Inc. (&ldquo;TRHS&rdquo;) policies as they presently exist and as they change or are modified.
</li><li>Understands and adheres to: TRHS&rsquo; compliance standards as they appear in TRHS&rsquo;s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy; and HIPAA and TRHS policies regarding privacy and security of protected health information.
</li><li>Demonstrates the ability to perform tasks that meet the age-specific requirements of the persons, patients, vendors, and staff that the employee is charged to interact with as required by the position.
</li><li>Offers suggestions on ways to improve operations of department and reduce costs.
</li><li>Attends all mandatory education programs.
</li><li>Improves self-knowledge through voluntarily attending continuing education/certification classes.
</li><li>Maintains required competency levels as identified in written exams, skills checklists, skills labs, annual safety and health requirements as well as service excellence education hours requirements.
</li><li>Cross-trains in order to better assist co-workers and to provide maximum efficiency in the department.
</li><li>Volunteers/participates on hospital committees, functions, and department projects.
</li><li>Manages resources effectively.
</li><li>Reports equipment in need of repair in order to extend life of equipment and removes malfunctioning equipment out of service with timely reporting to the appropriate personnel.
</li><li>Makes good use of time so as to not create needless overtime.
</li><li>Collects and records payments for surgeries and procedures in accordance with established protocols.
</li><li>Verifies patient insurance eligibility and benefits prior to scheduled appointments or procedures.
</li><li>Ensures all required authorizations and referrals are obtained and documented in the patient record.
</li><li>Assists in resolving patient billing questions or concerns, providing clear explanations of charges and payment options.
</li><li>Coordinates with Patient Access and Revenue Cycle teams to address registration or billing discrepancies.
</li><li>Supports front office workflow efficiency by identifying process improvements or gaps in communication.
</li><li>Participates in departmental meetings and contribute to efforts to improve patient satisfaction.<br>
</li></ul></div><div></div><div><b>EDUCATION:
</b></div><div>* High School Diploma or Equivalent<br>
<br>
</div><div></div><div><b>OTHER INFORMATION:
</b></div><div>One year of hospital or physician experience, preferred. Certified Nursing Assistant or Medical Assistant diploma, preferred.</div><br>
 <div></div><br>
<div><b>Southwell/Tift Regional Health System, Inc. is an Equal Opportunity Employer.</b></div></div><div></div>

Office Specialist/Patient Financial Consultant

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