patient financial counselor

Duke Health

<div><p>At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.</p><p><br>
</p><p><b>Patient Revenue Management Organization</b></p>
<p>Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.</p><p></p><div><div><div><div><p><b><br>
Duke Ancillary Service Access</b></p><p><b>
Financial Care Counselor</b></p><p><b>
Work hours:</b><b> </b>Monday &ndash; Friday 8:00a &ndash; 4:30p</p><p>
This is a float position and will require some travel.</p><p></p><p><b><br>
*** DUHS Commitment Bonus Program $5000.00 (paid in 2 installments over 12 months - 6 month increments) ***</b></p><ul><li>Only new hires who have not worked for Duke University in the past 12 months (at the time of offer) are eligible to receive the commitment bonus.</li></ul><p></p><p><b><br>
Duke University Health System - Patient Revenue Management Office (PRMO) </b>seeks to hire a <b>Financial Care Counselor </b>who will embrace our mission of Advancing Health Together.</p><p></p><p><br>
Accurately complete patient accounts based on departmental protocol, policies and procedures, and compliance with regulatory agencies, to include but not limited to pre-admission, admission, pre-registration and registration functions.</p><p>
Ensure all insurance requirements are met prior to patients' arrival and inform patients of their financial liability prior to arrival for services. Arrange payment options with the patients and screens patients for government funding sources.</p><p></p><p><b><br>
Work Performed</b></p><br>
<p></p><ul><li>
Analyze insurance coverage and benefits for service to ensure timely.</li><li>
Obtain authorizations based payment on insurance plan contracts and guidelines.</li><li>
Document billing system.</li><li>
Explain bills provides assistance to visitors and patients.</li><li>
Explain policies and departmental coverage as requested.</li><li>
Calculate and according to PRMO credit and collection policies.</li><li>
Implement appropriate collect cash payments appropriately for all patients.</li><li>
Reconcile daily necessity of third party sponsorship and process patients in accordance reimbursement.</li><li>
Obtain all Prior Authorization Certification and/or authorizations as appropriate.</li><li>
Facilitate payment sources for uninsured patients.</li><li>
Determine if patient's condition is the result of an accident and perform complete research to determine the appropriate source of liability/payment.</li><li>
Admit, register and pre-register patients with accurate patient demographic and financial data.</li><li>
Resolve insurance claim rejections/denials and remedy expediently.</li><li>
Evaluate diagnoses to ensure compliance with the Local Medicare Review Policy.</li><li>
Perform those duties necessary to ensure all accounts are processed accurately and efficiently.</li><li>
Compile departmental statistics for budgetary and reporting purposes.</li><li>
Collection actions and assist financially responsible persons in arranging payment.</li><li>
Make referral for financial counseling.</li><li>
Determine with policy and procedure.</li><li>
Examine insurance policies and other third party sponsorship materials for sources of payment.</li><li>
Inform attending physician of patient financial hardship.</li><li>
Complete the managed care waiver form for patients considered out of network and receiving services at a reduced benefit level.</li><li>
Update the billing system to reflect the insurance status of the patient.</li><li>
Refer patients to the Manufacturer Drug program as needed for medications.</li><li>
Greet and procedures, and resolves problems.</li><li>
Gathers necessary documentation to support proper handling of inquiries and complaints.</li><li>
Assist with according to policy and procedure.</li><li>
Enter and update referrals as required.</li><li>
Communicate with insurance carriers regarding clinical information requested and to resolve issues relating to coverage</li></ul><p></p><p><b><br>
Knowledge, Skills and Abilities</b></p><br>
<p></p><ul><li>
Excellent communication skills, oral and written.</li><li>
Ability to analyze relationships with patients, physicians, co-workers and supervisors. data, perform multiple tasks and work independently.</li><li>
Must be able to develop and maintain professional, service-oriented working,</li><li>
Must be able to understand and comply with policies and procedures.</li></ul><p></p><p><b><br>
Level Characteristics</b></p><br>
<p></p><ul><li>
Position responsible for high production generated accurately in accordance with established business processes or regulation.</li><li>
Requires working knowledge of compliance principles. Job allows the opportunity to work independently.</li></ul><p></p><p><b><br>
MINIMUM QUALIFICATIONS</b></p><p></p><p><b><br>
Education</b></p><p></p><p><br>
Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business.</p><p></p><p><b><br>
Experience</b></p><p></p><p><br>
Two years experience working in hospital service access, clinical service access, physician office or billing and collections. Or, an Associate's degree in a healthcare related field and one year of experience working with the public. Or, a Bachelor's degree and one year of experience working with the public.</p><p></p><p><b><br>
Degrees, Licensures, Certifications</b></p><p></p><p><br>
None required</p></div></div></div></div><br>
<p></p>
<br>
<div><p>Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.<br>
</p><br>
<br>
<div><p>Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas&mdash;an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.<br>
</p><br>
<div><b>Essential Physical Job Functions:</b>
</div><div><p>Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.</p></div></div></div></div>

Financial Care Counselor - Ancillary Service Access (Float Position)

Johns Hopkins Aramco Healthcare

<div></div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Title</b></h2>
</div><div>PATIENT FINANCIAL SERVICES ADVISOR.</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Family</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Function</b></h2>
</div><div>CFO</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Code</b></h2>
</div><div>30008791</div></div><div><div><h2 class="jobSectionHeader"><b>
Reports to Job</b></h2>
</div><div>Business Unit Lead</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description Summary</b></h2>
</div><div>The Patient financial Services Advisor provides supervised assistance as needed to patients regarding financial responsibilities, and insurance coverage. This includes validating patient coverage and eligibility, explaining charges, payment expectations and patient copayment , and front line cash and tax invoicing , cash collection, and processing refunds, guide patient s through available payment options and installment plans to ensure patient satisfaction and efficient financial services.</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities %</b></h2>
</div><div>00</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Operational Roles &amp; Responsibilities %</b></h2>
</div><div>100</div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Verify insurance coverage and eligibility to ensure accurate billing and clear communication of financial responsibilities and address coverage discrepancies and work with insurance companies to resolve issues as needed</li><li>
Assist patients with financial responsibilities charges payment expectations and copayments and coordinate payment plans or offer information on financial assistance options and address basic financial inquiries Escalate complex issues to senior staff when necessary</li><li>
Handle frontline cash transactions including invoicing cash collection and refunds Ensure accurate processing of payments manage cash drawers or registers maintain transaction records reconcile cash receipts and report daily to the relevant reconciliation team or staff</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Education Required</b></h2>
</div><div>Bachelor degree in finance or related healthcare/finance field or Diploma with 6 8 years of experience in healthcare financial services</div></div><div><div><h2 class="jobSectionHeader"><b>
Professional Certifications Required</b></h2>
</div><div>None</div></div><div><div><h2 class="jobSectionHeader"><b>
Years of Experience</b></h2>
</div><div>Minimum 3 years' experience in Healthcare Financial Services</div></div><div><div><h2 class="jobSectionHeader"><b>
Languages</b></h2>
</div><div>English:Advanced ; Arabic:Fully Proficient</div></div><div><div><h2 class="jobSectionHeader"><b>
Functional Competencies</b></h2>
</div><div><ul><li>Due Diligence</li><li>
Audit Reporting</li><li>
Data Collection</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core Competencies</b></h2>
</div><div><ul><li>Excellence</li><li>
Integrity</li><li>
Accountability</li><li>
Cybersecurity</li><li>
Person-Centered Care</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Acknowledgement</b></h2>
</div><div>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Title</b></h2>
</div><div>No</div></div><div><div><h2 class="jobSectionHeader"><b>
Supplemental Work/Experience/Education Information</b></h2>
</div><div>N/A</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Description</b></h2>
</div><div>N/A</div></div></div></div></div></div></div></div><p></p>

PATIENT FINANCIAL SERVICES ADVISOR.

Miravista Behavioral Health Center

<div><p><b>Join us as a Every Other Weekend Evening Mental Health Counselor!</b></p>
<p><b>New Competitive Rates!</b></p>
<p>Part Time 8-hours Days Every Other Weekend (Saturday and Sunday) including holiday rotation</p>
<p>As a<i> </i><b>Mental Health Counselor</b> for TaraVista in Devens, Massachusetts, you&rsquo;ll bring your experience and knowledge where your voice matters. A Mental Health Counselor is an integral part of our multidisciplinary treatment team. You will provide direct care and support not only to our patients but also their families and make decisions that impact the lives of your peers, your patients, and your community. In exchange, we will care for you as much as you care for our patients. As a Mental Health Counselor<i>,</i><b><i> </i></b>you will maintain a safe therapeutic milieu on inpatient psychiatric units. You will also conduct safety checks, monitor patients, assist with ADL&rsquo;s, de-escalate acute situations, and provide supportive interactions with patients.</p>
<p>As a Mental Health Counselor, you will:</p>
<ul><li>Conduct patient observation and rounds.</li>
<li>Assists staff with patient care while following treatment plans.</li>
<li>Observe and monitor patient&rsquo;s progress and reports observations to staff.</li>
<li>Develop a therapeutic relationship with patients while maintaining professional boundaries.</li>
<li>Assist patients with activities of daily living skills, as necessary.</li>
<li>Provide appropriate supervision of patients&rsquo; activities.</li>
<li>Responsible for safety monitoring of patients of the unit.</li>
<li>Process admissions belongings.</li>
<li>Complete documentation in the EMR system.</li>
<li>Facilitate patient groups.</li>
<li>Work collaboratively with the Interdisciplinary Team</li>
</ul>
<p>Mental Health Counselor candidates will have the following:</p>
<ul><li>High School Diploma. Bachelor&rsquo;s degree in psychology or human services field preferred.</li>
<li>Previous PCT/PCA, CNA or Medical Assistant experience required.</li>
<li>Bachelor&rsquo;s degree may be considered in lieu of experience.</li>
<li>Effective oral and written communication skills; ability to develop a therapeutic relationship while maintaining professional boundaries.</li>
<li>Previous experience in psychiatric or substance inpatient, restraint reduction de-escalation, and crisis intervention is preferred.</li>
</ul>
<p>When you join the growing TaraVista team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.<b> </b>As our team member, you&rsquo;ll receive:</p>
<ul><li>Medical, Dental, and Vision</li>
<li>401(k) match</li>
<li>Employer paid short term disability (STD)</li>
<li>Employer paid life and AD&amp;D Insurance</li>
<li>Generous Paid Time Off</li>
<li>Flexible Spending Account</li>
<li>Tuition Reimbursement</li>
</ul>
<p><b>Pay Range</b></p>
<p>Compensation will be determined based on the candidate&rsquo;s relevant experience.</p>
<p>$20.11 - $24.00</p>
<p><i>TaraVista is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</i></p></div>

Mental Health Counselor Adult Inpatient Psych 8hr every other Weekends Evenings

Texas Children's Hospital

<div><p>We are searching for a Licensed Behavioral Health Counselor - someone who works well in a fast-paced setting. In this position, you will develop, plan, and delivers evidence-based assessment and therapy services to youth and families. Assesses patient response to treatment and adjusts treatment plan accordingly. Coordinates care with other behavioral health providers and community-based services (e.g., pediatricians, schools).<br>
</p><p></p><p>Think you&rsquo;ve got what it takes?<br>
</p><p></p><p><b>Job Duties &amp; Responsibilities
</b></p><ul><li>Provides evidence-based and developmentally appropriate screenings, assessments, and developmentally appropriate screenings, assessment, and focused psychotherapy in accordance with patient&rsquo;s/family&rsquo;s individual and cultural differences. Provides mental/behavioral health screenings/assessments via structured diagnostic interviewing and administration of evidence-based and developmentally appropriate measures to identify presenting symptoms, diagnostic impressions, recommendations, and specific treatment goals. Provides evidence-based psychotherapy for individuals, families, parents, and groups to help patients/families reduce symptoms of mental illness and improve functioning across environments.
</li><li>Coordinates patient care with community and TCH-based providers. Coordinates care with other behavioral health providers engaged in a patient&rsquo;s care to ensure selected treatments match the patient&rsquo;s current diagnosis, symptoms, developmental level, and functioning. Where appropriate, maintains contact with community-based services (e.g., pediatricians, schools) to assess functioning and symptom improvement across environments.Facilitates patient/family use of community resources. Assesses patient&rsquo;s/families&rsquo; knowledge and utilization of community resources and provides information about additional, appropriate community resources. Assesses patient&rsquo;s/families&rsquo; understanding of the referral information provided and their ability to access the recommended resources.
</li><li>Pursues Professional Development. Educates self by reading professional literature and attending staff development and continuing education program as evidenced by attendance and CEU records. Demonstrates awareness of required competencies for providing evidence-based assessment therapy services specific to the population and setting where services are to be provided.
</li><li>As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.
</li></ul><p><b>Skills &amp; Requirements
</b></p><ul><li>Required master's degree in social work, Counseling, Psychology, or a related health science field
</li><li>Preferred bilingual English/Spanish
</li><li>Required Licenses/Certifications
<ul><li>LPC - Licensed Prof Counselor by the Texas Health and Human Services Commission
</li><li>LMFT - Lic Marriage &amp;Family Therapist by the Texas Health and Human Services Commission
</li><li>LCSW - Lic Clinical Social Worker by the Texas Department of Health Services
</li><li>PSYCASOC - Psychological Associate Licensed Psychological Associate issued by the Texas Department of Health Services
</li></ul></li><li>Required 2 years of psychotherapy experience with children and families. Preferred previous employment in health care, a healthcare specialization in schooling or a fieldwork practicum in health care.</li></ul></div><p></p>

Licensed Behavioral Health Counselor - TCP Kingwood

Connecticut Children's

<div><div>Connecticut Children&rsquo;s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children&rsquo;s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.<br>
</div><div></div><br>
<div>At Connecticut Children&rsquo;s, treating children isn&rsquo;t just our job &ndash; it&rsquo;s our passion. As a leading children&rsquo;s health system experiencing steady growth, we&rsquo;re excited to expand our team with exceptional team members who share our vision of transforming children&rsquo;s health and well-being as one team.</div></div>
<br><div><p>Under general supervision, coordinates and performs a variety of administrative, registration and financial support duties for the unit/department. Utilizes judgment to interpret department policies to resolve routine inquiries/problems. Identifies opportunities for process improvements. Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values and philosophy of CT Children&rsquo;s.</p></div>
<br><div><p>Following department protocol provides general receptionist, secretarial support or Health Unit Coordinator functions.
<br>
Performs a variety of administrative support activities in support of the unit operations. Responds with tact and discretion to the needs of patients and families. Maintains privacy and confidentiality by abiding by HIPAA Policies.
</p><p><b>Registration:
</b></p><ul><li>Collects and enters accurate demographic, guarantor and financial data for Emergency Department, Inpatient and Outpatient cases and Physician Practice Office appointments.
</li><li>Verifies all required insurance and billing information and uses the proper payer plan codes.
</li><li>Generates all necessary forms for patient visit and obtains patient/parent/legal guardian signature for Assignment/ Authorization and consent.
</li><li>Performs pre-registration for scheduled patients and registers patients adhering to standard department procedure.
</li><li>Makes corrections and updates patient information in ADT systems as necessary.
</li><li>Asks patients/families whether their visit was satisfactory and attempts to address any questions/issues prior to patient departure.
</li><li>Attempts to collect the patient liability, co-payment on all accounts at the designated collection point.
</li><li>Documents thorough, clear, explanatory notes regarding reasons for incomplete information at time of registration and documents insurance verification method along with response. Documents concise and understandable comments regarding patient or guarantor interaction, efforts to collect co-payments and referrals to Financial Counseling.
</li><li>Follows-up on open items to resolve outstanding issues and complete the file.
</li><li>Reviews and works assigned work queues for registration information to ensure that accounts are accurate at time of visit and or billing.
</li></ul><p><b>Scheduling:
</b></p><ul><li>Schedule routine appointments either in person or via telephone.
</li><li>Creates/inputs routine department provider appointments.
</li><li>May schedule/coordinate appointments with other areas of the hospital.
</li><li>Works directly with DCF to obtain appropriate signatures/legal guardian information.
</li><li>As a first line representative of CT Children&rsquo;s, this person must have the ability to deal compassionately and professionally with patients and families.
<br>
Front Office (Check-In):
</li><li>Arrives patients for their appointment in the ADT system.
</li><li>Verifies demographic and insurance information at time of arrival (including securing patient financial liability at time of service).
</li><li>Check out process including scheduling or rescheduling future appointments.
</li><li>Answers telephone and triage calls for the department.
</li><li>Ensure all consent and privacy forms are signed.
</li><li>Works directly with DCF to obtain appropriate signatures/legal guardian information.
</li><li>Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol.
</li><li>Attempts to collect the patient liability, co-payment on all accounts at the designated collection point.
</li><li>Other front office duties as required.
</li></ul><p><b>Front Office (Check-In):
</b></p><ul><li>Arrives patients for their appointment in the ADT system.
</li><li>Verifies demographic and insurance information at time of arrival (including securing patient financial liability at time of service).
</li><li>Check out process including scheduling or rescheduling future appointments.
</li><li>Answers telephone and triage calls for the department.
</li><li>Ensure all consent and privacy forms are signed.
</li><li>Works directly with DCF to obtain appropriate signatures/legal guardian information.
</li><li>Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol.
</li><li>Attempts to collect the patient liability, co-payment on all accounts at the designated collection point.
</li><li>Other front office duties as required.
</li></ul><p><b>Financial:
</b></p><ul><li>Verifies insurance plans using the various methods available such as, RTE, web-based, &amp; telecommunications.
</li><li>Investigates patient insurance coverage, obtains referrals, and manages process to maximize payment from both commercial and managed care plans.
</li><li>Refers patients/ families to DSS and/or Financial Counselor for assistance.
</li><li>Post payments in ADT system, provide receipts.
</li><li>Identifies those patients without adequate insurance coverage.
</li><li>Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice.
</li><li>Demonstrates cultural sensitivity in all interactions with patients/families.
</li><li>Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CT Children&rsquo;s standards.</li></ul></div>
<br><div><p><b>Education and/or Experience:
</b></p><ul><li>Education Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.
</li><li>Experience Required: 3-5 years directly related customer service experience required.
</li></ul><p><b>Education and/or Experience Preferred:
</b></p><ul><li>Education Preferred: Associate's degree preferred.
</li><li>Experience Preferred: Healthcare experience preferred.
</li></ul><p><b>Knowledge, Skills and Abilities:
</b></p><p>Knowledge of:
</p><ul><li>Working knowledge of MS Word and Excel.
</li><li>ADT systems and Insurance Verification systems (EPIC preferred).
</li><li>Knowledge of Managed Care, referral/pre-certification/ authorization process.
</li><li>HIPAA
</li></ul><p>Skills:
</p><ul><li>Computer, typing, data entry.
</li><li>Excellent telephone and communication skills
</li></ul><p>Ability to:
</p><ul><li>Handle a fast-paced, high-volume environment.
</li><li>Work in a team environment alongside multiple disciplines.</li></ul></div>

Patient Access Associate I - Front Office - 40hrs

Indiana Wesleyan University

<div></div><div><div><b>Job no:</b> 495089<br>
<b>Work type:</b> Administrative (Full Time)<br>
<b>Location:</b> Marion, IN, Hybrid (2 Office / 3 Remote)<br>
<b>Categories:</b> Financial Aid<br>
</div>
<div></div><div><p><b>Job Title:</b> Financial Aid Counselor</p>
<p><b>
Reporting Relationship: </b>Assistant Director of Financial Aid, National &amp; Global Campus and Wesley Seminary</p>
<p><b>
Unit:</b> Central Administration</p>
<p><b>
Department:</b> Financial Aid</p>
<p><b>
Campus Location:</b> NGM Building, Marion, IN 2 days onsite / 3 days remote (Hybrid Schedule)</p>
<div>
<div><div><div><b>Summary of Position: </b>Serves Indiana Wesleyan University&rsquo;s National &amp; Global and Wesley Seminary student populations in either the Marion or Indianapolis North financial aid office locations. Helps students navigate through federal, state, and institutional student aid application processes. Determines eligibility and awards federal, state, and institutional student financial aid. Communicates financial aid information and concepts to students and colleagues while respecting student privacy and security.<p><br>
<b>
Duties and Responsibilities
</b></p><ul><li>Works closely with students to establish student financial aid eligibility and maintains a thorough understanding of need analysis and student financial aid eligibility requirements</li>
<li>Develops and finalizes student financial aid award packages in a timely and accurate manner consistent with Indiana Wesleyan University awarding policies and procedures and in conjunction with federal and state regulations</li>
<li>Counsels students in-person, by phone, or by email on rights and responsibilities regarding receipt of student financial aid and promotes financial literacy with professionalism and a customer service orientation; answer questions regarding maximizing aid eligibility and explains and advises regarding available and beneficial options and required actions</li>
<li>Completes review for verification and other general aid eligibility processes</li>
<li>Analyzes complex situations and resolves problems, understands and anticipates customer service needs with regard to student funding options</li>
<li>Maintains practical current knowledge of statutory and regulatory requirements regarding student financial aid, other aid agencies, and the university and applies this knowledge accurately to student financial aid packages</li>
<li>Works well both independently and within a team; possesses and models good communication and relational skills; works cooperatively with others</li>
<li>Uses tact, diplomacy, sensitivity, and good judgment in dealing with all customers and relates well to a diverse student population</li>
<li>May require some evening work and occasional travel; represents the office in outreach events as needed</li>
<li>A university-issued laptop computer is provided to enable the ability to work remotely as required and/or permitted by supervisor and when it enhances office productivity; manages remote work options/requirements responsibly</li>
<li>Serves as back-up for other financial aid counselor and support staff functions; other duties as assigned</li>
</ul>
<p><b>Qualifications: </b>According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.</p></div></div><div><br>
<div>
<p><b>Education</b></p>
<ul>
<li>Bachelor&rsquo;s degree or equivalent transferable work experience and skills</li>
</ul>
<p><b>Experience</b></p>
<ul>
<li>Demonstrated ability to work effectively with individuals from diverse communities and cultures</li>
<li>Proficiency-level experience with office management software, enterprise software, and various web-based communication and informational systems</li>
<li>Proven ability to effectively convey technical information in a call center environment, through email correspondence, and through in-person interactions</li>
</ul>
<p><b>Required Skills</b></p>
<ul>
<li>Knowledge of federal, state, and institutional student financial aid administration</li>
<li>Comfortable working in a technology environment and a coordinated call center office setting</li>
<li>Attention to detail and accuracy</li>
<li>Understanding and application of complex student aid requirements and concepts</li>
<li>Capacity to work independently and within a team environment</li>
<li>Effective oral and written communication skills</li>
<li>Ability to keep sensitive information secure and private</li>
<li>Sound problem solving and analytical skills</li>
<li>Fluency in Spanish as a second language desired</li></ul></div><br>
</div><br>
<div><div><p><b>IWU Kingdom Diversity Statement</b></p>
<p><i>
IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.</i></p></div></div><div><br>
<div>
<p><b>LIMITATIONS AND DISCLAIMER</b></p>
<p><i>
As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).</i></p>
<p><i>
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.</i></p></div></div><br>
</div>
</div></div><p></p><p><b>Advertised:</b> 11 Jun 2026 Eastern Daylight Time<br>
<b>Applications close:</b> 12 Jul 2026 Eastern Daylight Time</p></div><p></p>

Financial Aid Counselor

State of Missouri

<div>
 <strong>
  Job Location:
 </strong>
 613 E. Kearney St., Springfield, MO 65803
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  Why You&rsquo;ll Love This Position
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 Working for Vocational Rehabilitation, you will enjoy a culture of honesty, trust, respect, engagement, and collaboration. The work we do can be life-changing for Missouri citizens with disabilities as we work side-by-side with them in the journey toward employment. Our clients discover that sense of purpose and independence we all desire in life. The opportunities to grow in this position are endless where every day is a learning opportunity. If you find fulfillment in helping others meet life goals, we&rsquo;d love to have you on our team!
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  Please note:
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 The salary listed in this job description is a base salary. Applicants eligible for years-of-service adjustments or shift differentials may exceed salary range listed above.
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   Provide assistance to VR counselors in the provision of direct client services by assisting with the purchase of items needed for client&rsquo;s employment using an agency purchasing card.
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   Receive visitors and answer telephone calls, determine purpose of visits and calls, furnish necessary information, take and relay messages and arrange appointments.
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   Update, maintain, and provide information to clients and staff on the availability and utilization of community resources for financial aid, housing, transportation and job search assistance.
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   Maintain case files and transfer case records through management information system.
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   Request and document receipt of relevant medical, educational, and vocational information used in determining eligibility for vocational rehabilitation services.
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   Write approved client authorization for services as directed by counselor or supervisor.
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   Prepare documentation of client contact and follow up with counselor for case file.
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   Assist counselor to arrange for provision of follow up services in accordance with approved individualized employment plans.
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   Handle various remittances from vendors as they relate to client files and case service expenditures.
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   Receive invoices for payment; review invoices for mathematical accuracy and dates of service; approve and process invoices for payment.
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   Communicate with vendors and staff regarding discrepancy on invoices and take appropriate action to rectify the discrepancy.
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   Other duties as assigned.
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   Minimum of high school diploma or GED.
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   One year of work experience or training in customer service and business office practices preferred.
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  Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.
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 (Other qualifications and experience, which in the opinion of the Commissioner of Education meet the requirements of the position, may be accepted in lieu of the above.)
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 The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
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   Health insurance 1st of the month following start date
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   Generous amounts of annual and sick leave each month
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   13 paid holidays
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   Retirement and deferred savings programs
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   Ongoing opportunities for training and professional development
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 If you have questions about this position, please contact: Human Resources at 573-751-3251 or by email: vacancy@vr.dese.mo.gov
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 To our applicants with disabilities: For assistance with any phase of the application process, please contact Human Resources at 573-751-3251. Reasonable attempts will be made to accommodate requested needs. TTY/TDD users: Relay Missouri Service: 573-751-0881.
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 Notice to Applicants: Missouri Department of Elementary and Secondary Education is unable to sponsor applicants for work visas through INS.
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Administrative Support Assistant

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