patient financial counselor

MDP Recruitment Staffing

We are HIRING!(1x) Financial Counselors (*_Healthcare Facility)*_To join ASAP - 3 months from start dateSalary: 7,000 QAR per month, full packageMust be under Family sponsorship if Female or Freelance (male/female) ONLYTo be assigned at Sidra Medicine, healthcare experience is preferred.Please apply only if you strictly meet the following criteriaJOB SUMMARY The Financial Counselor is responsible for processing pre-authorization requests submitted by clinical departments manually or through the Cerner Health Information System. He/she is also responsible for working with patients to ensure the hospital receives maximum payment for all services rendered, while assisting the patient with any and all avenues of financial assistance available to them. The incumbent is required to interact with patients and families related to specific sections in the medical affairs as and when required. The Financial Counselor is also required to extensively communicate with insurance providers as well as Sidra clinical staff to resolve matters related to the specific domain assigned. The incumbent is responsible to train the Assistant Financial Counselor position holders.KEY ROLE ACCOUNTABILITIES<ul><li>Advises and counsels patients and guarantors as to rights, responsibilities and procedures with regards to payment for care.</li><li>Responds to patients&rsquo; insurance benefit questions, generates charge estimates and assists with making payment plans.</li><li>Addresses all questions and concerns in courteous professional manner.</li><li>Liaises with patients/families to identify the most appropriate account resolution.</li><li>Coordinates with patients/families on method of payment and establishes payment arrangements/plans if patients have problems with payment.</li><li>Creates payment plans tailored to the needs of patients/families after thorough evaluation, this may include a pre-procedure deposit as well as a monthly payment agreement.</li><li>Assists patients/ families with financial assistance applications as needed and completes charity processing for assigned patients, as appropriate.</li><li>Ensures appropriate signatures are obtained on all necessary forms.</li><li>Provides training for new Financial Counselors I and conducts additional training on as needed basis.</li><li>Assists in cash collection from patients/families: performs down payment transaction in system, generates receipt voucher and collects down payment amounts/co-payments and other out of pocket amounts from patients.</li><li>At discharge, ensures collection of the remaining balance from patients/families.</li><li>At the end of the shift, reconciles the amounts collected from patients with the amounts on the payment transactions report generated from the system and reports any discrepancy amount.</li><li>Processes assigned pre-authorization requests through manual and electronic internal referral systems</li><li>Prioritizes pre-authorization requests.</li><li>Submits and follows up pre-authorization requests prepared by the Assistant Financial Counselor and other inquiries to the NHIC (National Health Insurance Company) and other insurance providers.</li><li>Communicates with assigned Sidra clinical staff departments to obtain additional information as required by the insurance provider or the payer.</li><li>Performs urgent pre-authorization requests in a timely manner in agreement with Manager of insurance and escalates issues to senior financial counseling staff on as needed basis.</li><li>Works with health insurance providers and key departments to promote an understanding of pre-authorization requirements and processes.</li><li>Updates the system with the outcomes of the pre-authorization requests (approval, partial approval, reason of decline or request of additional information, etc.)</li><li>Notifies the concerned staff about the outcomes of the pre-authorization requests.</li><li>Maintains proper logs and documentation on assigned requests.</li><li>Participates in departmental process improvement activities.</li><li>Maintains confidentiality of all patients and medical/clinical information.</li><li>Performs other functions as necessary to accommodate departmental change, workload and emergencies.</li></ul>QUALIFICATIONS AND EXPERIENCE<ul><li>Bachelor Degree - Commerce, Health Information, healthcare field or related field.</li><li>Formal revenue cycle, health insurance and/ or patient experience training.</li><li>3+ years&rsquo; of experience in a healthcare facility.</li><li>At least one year experience in a similar role as financial counselor or patient access office.</li></ul>Please send your CV to: mdpoffice@mdproperties.com.qaDeadline for submission: 01st January 2025Job Types: Full-time, Permanent, Temporary Contract length: 3 monthsPay: Up to QAR7,000.00 per month

Financial Counselor (Healthcare Facility)

Bommu Herbals Pvt Ltd

Position OverviewThe Patient Counselor serves as the primary liaison between patients, their families, and the treating consultants. This role is responsible for guiding patients through diagnosis and treatment options, addressing concerns with empathy, and ensuring a seamless consultation experience. The counselor also supports emotional well-being, maintains accurate records, and contributes to patient conversion and retention.Key Responsibilities<ul><li>Counsel outpatients and their families regarding diagnosis and available cancer treatment options.</li><li>Address patient concerns, clarify queries, and reassure them about hospital services.</li><li>Act as the primary point of contact between patients, families, and treating consultants.</li><li>Handle patient queries with empathy, patience, professionalism, and service orientation.</li><li>Coordinate with doctors and front office staff to ensure smooth patient consultations.</li><li>Maintain accurate counseling records, conversion statistics, and patient feedback.</li><li>Provide emotional support to patients and families during treatment decision-making.</li><li>Generate daily, weekly, and monthly reports on patient conversion ratios and trends.</li><li>Follow up with connected patients regularly to encourage treatment adherence.</li><li>Counsel patients on precautions, diet plans, yoga practices, and emotional motivation.</li><li>Ensure compliance with hospital policies, AYUSH/NABH standards, and NOC formalities.</li></ul>Desired Candidate Profile<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Hospital Management (UG/PG).</li><li>Minimum 3&ndash;5 years of patient counseling experience in the healthcare sector/hospitals.</li><li>Strong communication skills; soft-spoken, polite, and empathetic demeanor.</li><li>Prior exposure to hospital operations; immediate joiners preferred.</li><li>Ability to generate and analyze patient conversion reports.</li><li>Experience in counseling patients on lifestyle modifications (diet, yoga, emotional well-being).</li><li>Commitment to compliance with Ayurveda hospital standards and patient-centric service.</li></ul>Reporting<ul><li>Reports to: Medical Director / Senior Consultant</li><li>Coordinates with: Doctors, Front Office Executives, Customer Care Executives</li></ul>Job Type: Full-timePay: ₹20,000.00 - ₹30,000.00 per monthWork Location: In person

Patient Counselor( Hospital)

Rainbow Children's Hospital - Kondapur

Only female candidates.FocusIndicatorsBusiness/ Finance&sect; Responsible for designing packages at cost effective manner to retain patients.&sect; Follow up with potential patient and ensure conversion of the same.People&sect; To verify and update the records related to insurance and stay abreast with the information on the current insurance benefits.&sect; To train the department on tariffs, discounts and packages.Customer&sect; To coordinate with crowd funding platforms to raise funds for patients who cannot afford for treatments.&sect; Coordinating with TPA&rsquo;s to obtain knowledge on different benefits provided as per the schemes.&sect; Addressing patients billing queries if any.Operations&sect; Co-ordinate with Consultants about the billing provisional estimates and billing&sect; Responsible to explain the estimate for a particular surgery or hospitalization&sect; Mediator/ coordinator between Patients and Consultants in hospital&sect; To communicate in a clear and concise manner to the hospital administration staff regarding the financial status of the patient by analyzing and reviewing the patients' accounts receivables and trying to resolve any issues related to it.&sect; To explain different packages and promote high standard facilities provided by Rainbow.&sect; To update the surgical tariffs on HIS.&sect; Responsible for filling up of IP sheets, surgery sheets, In time-Out time sheets on regular basis.&sect; Negotiating with the patients on packages along with HOD.&sect; Special counsel to VIP&rsquo;s explaining on different suite rooms and packages.&sect; Re-counsel the patients on additional procedures if done.&sect; Maintaining the records on patient attendees who have come for financial counsel.&sect; Maintaining track of doctor wise admission details.&sect; Responsible for coordinating with crowd funding platforms for money raised and ensure paper work is performed as per the process.&sect; Ensure proper documentation of no of patients attended financial counsel, follow up details.&sect; Handles all patient/family contact in a courteous, professional manner&sect; Any other portfolio that may be entrusted by the management from time to time.Educational Qualifications:MHM(Master of Hospital Industry)Work Experience&sect; Having 2 years of experience as a financial counselor in hospital industry.&sect; Strong communication and interpersonal skills&sect; Knowledge of Department procedures and surgery.&sect; Able to understand medical terminology&sect; Familiar with package billing and insurance benefits.Expected Deliverables&sect; Patient Counselling and Conversion&sect; Documentation and Audit Readiness&sect; Tariff Planning and Management&sect; Proper Documentation.Job Type: Full-timePay: ₹30,000.16 - ₹35,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Serilingampalle, Telangana: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Financial counsellor: 1 year (Required)</li></ul>Work Location: In person

Financial Counselor

Qi Spine Clinic

Patient Counselor &ndash; Job DescriptionKey Responsibilities:<ul><li>Make every patient feel comfortable during all visits.</li><li>Help patients fill out forms and understand consultation requirements.</li><li>Understand patient concerns and share important details with the doctor.</li><li>Explain treatment plans, pricing, and expected recovery in simple language.</li><li>Ensure all interactions are patient-focused.</li><li>Convert patients to start treatment and generate revenue for the clinic.</li><li>Encourage patients to complete their full treatment program.</li><li>Share success stories and involve doctors to clear clinical doubts.</li><li>Handle patient complaints with empathy.</li><li>Build long-term patient relationships and ensure satisfaction.</li><li>Coordinate with scheduling team for smooth appointments.</li><li>Maintain a neat appearance and support a clean, patient-friendly clinic environment.</li><li>Support daily clinic operations and financial tasks like billing and discounts.</li><li>Maintain daily counselling reports.</li><li>Converting patient to take treatment and generating revenue</li></ul>Qualifications &amp; Skills:<ul><li>HSC/Graduate with proficiency in Microsoft Excel.</li><li>Experience in patient counseling, customer service, or sales (healthcare preferred).</li><li>Strong communication, interpersonal, and persuasion skills.</li><li>Proven sales ability and a passion for patient care.</li><li>Tech-savvy and efficient with relevant software tools.</li></ul>Training:<ul><li>A 15-day comprehensive training program will be provided, followed by a performance evaluation before assuming full responsibilities.</li></ul>Shift Timing: Flexible 8-hour shifts between 7:00 AM &ndash; 9:00 PM.Job Type: Full-timePay: ₹25,000.00 - ₹35,000.00 per monthBenefits:<ul><li>Health insurance</li></ul>Application Question(s):<ul><li>when did you complete your graduation?</li><li>How do you work with doctors and patients ?</li></ul>Language:<ul><li>English, Hindi (Preferred)</li></ul>Work Location: In person

PATIENT CARE COUNSELLOR

AKAK Healthcare

We are looking for Female patient counsellor for a reputed Ophthalmology center in New Delhi.<ul><li>Candidate should have experience in hospital as financial counsellor</li><li>Excellent communication skill.</li><li>Literacy in computer.</li><li>Should have good convincing capability.</li><li>Immediate Joiner will be preferred</li><li>Should relocate before start.</li><li>Only female candidate.</li><li>Should have proven experience as financial counsellor in any reputed hospital.</li></ul>Roles and responsibillity:<ul><li>Providing estimate of surgery to the patient</li><li>Helping in TPA documentation</li><li>Explain packages of surgeries.</li><li>Cordination with doctor and patient for treatment.</li><li>Proactive response of patients queries.</li></ul>Location : A.K institute of Ophthalmology, Safdurjung enclave.Contact: 9289849510Contact Person- Sachin PanjiyarE-mail:- akiotalent@gmail.comJob Type: Full-timeBenefits:<ul><li>Provident Fund</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience: 1-5 years of experience requiredWork Location: In personJob Types: Full-time, Permanent, FresherPay: ₹25,000.00 - ₹40,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Patient Counsellor

Mahajan Eye Centre

Patient Financial Counsellor(Eye Care Services)Organization: Mahajan Eye Centre Location: PITAMPURA, Delhi NCR Employment Type: Full-timeAbout Mahajan Eye CentreMahajan Eye Centre is a reputed eye care hospital committed to ethical practices, transparency, and patient-centric care. We provide comprehensive ophthalmic services including OPD, diagnostics, and surgical treatments.Job SummaryWe are seeking a Patient Financial Counsellor responsible for explaining treatment costs, surgery packages, lens options, and insurance/TPA processes to patients in a clear and transparent manner. The role requires balancing financial counselling with empathy, ethics, and patient trust.Key ResponsibilitiesFinancial Counselling<ul><li>Explain procedure-wise cost estimates for cataract, refractive, and other eye surgeries</li><li>Counsel patients on lens options, surgery packages, inclusions &amp; exclusions</li><li>Provide clear explanation of billing structure and payment options</li><li>Address patient queries related to costs, packages, and financial planning</li></ul>Insurance / TPA Coordination<ul><li>Explain cashless insurance process, eligibility, and documentation requirements</li><li>Coordinate with billing &amp; TPA teams for estimates, pre-authorizations, and approvals</li><li>Inform patients about policy limitations, non-payables, and co-payments</li><li>Assist patients till financial clearance before surgery</li></ul>Coordination &amp; Documentation<ul><li>Coordinate with doctors, optometrists, OT, and billing teams</li><li>Ensure consent forms, estimates, and financial documents are completed</li><li>Maintain accurate counselling records and conversion tracking</li><li>Follow ethical counselling standards&mdash;no misrepresentation or pressure selling</li></ul>Required Qualifications &amp; Skills<ul><li>Graduate (Commerce / Healthcare background preferred)</li><li>1&ndash;3 years experience as Financial Counsellor / Billing Counsellor / Eye Counsellor</li><li>Good knowledge of:</li><li>Cataract surgery &amp; IOL pricing</li><li>Eye hospital packages</li><li>TPA &amp; insurance workflows</li><li>Strong communication skills in Hindi &amp; English</li><li>Patient-friendly, confident, and ethical approach</li><li>Ability to handle objections and financial discussions calmly</li></ul>What We Offer<ul><li>Ethical and transparent work culture</li><li>Structured counselling processes</li><li>Learning exposure in eye hospital financial operations</li><li>Competitive salary with performance-based incentives</li></ul>Job Type: Full-timePay: ₹14,303.85 - ₹25,000.00 per monthWork Location: In person

Patient Financial Counsellor – Ophthalmology

Epione pain Management center

We are Hiring !!!Role: Patient CounsellorQualification: Any DegreeExperience: Min 1 yrShift: No night shiftLocation: Egmore, ChennaiJob Description:<ul><li>Counsel patients and their families regarding diagnosis, treatment plans, procedures, and hospital processes.</li><li>Provide emotional and psychological support to patients, especially those dealing with long-term or critical illnesses.</li><li>Coordinate with doctors, nurses, and other departments to ensure timely communication of treatment-related information.</li><li>Explain financial estimates, insurance coverage, and available payment plans when necessary.</li><li>Assist in pre-admission and discharge processes by guiding patients and families through documentation and formalities.</li><li>Follow up with patients to ensure post-treatment continuity and satisfaction.</li><li>Maintain patient confidentiality and adhere to hospital policies on patient rights and dignity.</li><li>Provide support during grief, loss, or end-of-life care, in coordination with the medical team.</li><li>Organize and participate in patient education programs or support groups.</li><li>Maintain accurate records of counselling sessions, patient concerns, and follow-up actions.</li></ul>Interested candidates contact HR - 9962652111Job Type: Full-timePay: ₹20,000.00 - ₹30,000.00 per monthWork Location: In person

Financial Patient Counselor

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