patient financial rep

UT Southwestern Medical Center

WHY UT SOUTHWESTERN?
 With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
 
BENEFITS
 UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
 PPO medical plan, available day one at no cost for full-time employee-only coverage
 100% coverage for preventive healthcare-no copay
 Paid Time Off, available day one
 Retirement Programs through the Teacher Retirement System of Texas (TRS)
 Paid Parental Leave Benefit
 Wellness programs
 Tuition Reimbursement
 Public Service Loan Forgiveness (PSLF) Qualified Employer
 Learn more about these and other UTSW employee benefits!
 Work Schedule: Felxibility start time from 7am-9am thru 3:30pm-5pm. This is a remote position however, candidate must live in the Dallas Fort Worth metroplex due to occassional onsite meetings/trainings. This will be discussed more in the interview.
 
EXPERIENCE AND EDUCATION
 
Required
 Education
 High School Diploma and
 
Experience
 5 years hospital or medical billing experience.
 
Preferred
 Education
 Bachelor's Degree
 Experience
 Experienced collector for Traditional Medicare with billing experience and EPIC knowledge a plus.
 Knowledge of the Medicare DDE system and able to navigate within that system.
 Experience correcting claims returned from the provider directly in the DDE system.
 
JOB DUTIES
 Analyze payer underpayments, variances, and denials. Escalate trends, make comprehensive suggestions, and file professional appeals according to our contractual agreements and UT Southwestern policy. This includes timely processing of allocated volume of accounts, based on established production guidelines and time parameters provided for workflow.
 Responsible for outbound calls and/or status inquiries via payer's website validating receipt of medical claims and adjudication status within established timeframes. Display competent ability to access, navigate, and manage account information through phone calls and payer websites. Documents all work and calls performed, in accordance to policy. This includes complete contact information, good grammar, and expected outcomes.
 Display competency and ability to work within client based, research, and UTSW special arrangements. This includes, but is not limited to: calculating the physician and hospital share and working with MSP to transfer the physician's share to that department, working with other departments at UTSW to properly invoice clients and bill claims for proper adjudication per our agreements.
 Be knowledgeable on all payer types and effectively work on special projects for specific initiatives for account resolution projects. Demonstrate confidence and sound decision making for processing through large volumes of denials, complex accounts, or contractual reviews, as identified from strategic leadership requirements.
 Make necessary adjustments as required by plan reimbursement.
 Function as a departmental liaison for billing and collections support for internal and external customers, as required.
 Utilize systems tools and department resources to achieve production and quality targets for resolution of patient accounts.
 Investigates and responds to questions or requests for additional information in a timely and professional manner to ensure proper, timely and accurate payment of patient accounts.
 Maintains passing QA Scores
 Attends in-services, classes and meetings related to all operations to the PFS department. Understands reimbursement of all 3rd party payers.
 SECURITY AND EEO STATEMENT
 
Security
 This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
 
EEO
 UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

Patient Financial Services Rep II - Traditional Medicare Billing & Collections

Bonner General Health

<div>Status: Full Time Partial Remote after initial period in office

Account Rep/Billers manage hospital inpatient and outpatient claims with payers to ensure maximum and prompt reimbursement is received; readily assists the public in understanding billing procedures to maximize the full benefits from their coverage while maintaining good public relations.

The ideal candidate for this position is one that pays close attention to detail, has strong organizational and analytical problem solving skills in addition to exemplary customer services skills and the ability to remain calm and de-escalate upset customers.

The Patient Financial Services is a well trained group of individuals that work diligently to process complete and accurate accounting for services at Bonner General Health. Our Account Representatives are trained to work with multiple insurance, medicare and medicaid systems to help navigate the financial system.

Education:
High School Diploma or equivalent

Experience:
Minimum two years business office experience; hospital related or one year business school; health care billing, collections highly preferred</div>

Billing Representative I/Patient Financial Services

Bates County Memorial Hospital

<div>This opening is for a 40 per week day shift position.
The Patient Accounts Financial Representative is responsible for screening patients for payment resources and counseling patients on their personal financial responsibilities and making them aware of resources that may be available to assist them. They will give assistance in the application of those resources. The Patient Accounts Financial Representative will also be responsible for answering patient calls, walk-ins, and correspondence related to patient billing, while using proper customer service protocol. To resolve a patient billing issue, it may be necessary to make outbound calls to an Insurance company, Attorney, Doctor, Department Directors, etc. You will be required to ask patients to pay their bill or set up a payment plan. Your role is to improve cash flow and reduce bad debt receivables while providing good customer service. 


Experience and Education:
<ul><li>
Knowledge of the Microsoft office suite</li><li>
Knowledge of standard office equipment (copier, fax machine)</li><li>
Ability to type and use a 10 key</li></ul>

Minimum:
<ul><li>Experience in clerical or customer service
</li></ul>Knowledge/Skills/Required Abilities
<ul><li>
Personal technology device to download DUO application to enable access to hospital email by multi-factor authentication.</li><li>
Displays good organizational skills and utilizes time wisely.</li><li>
Maintains a neat and orderly work environment.
</li><li>Completes assigned tasks in a timely manner and seeks additional work upon completion of assignments.</li><li>
Displays attention to detail and accuracy of tasks</li><li>
Demonstrates good communication skills and empathy</li><li>
Willingly shares information and resources with co-workers.
</li><li>Takes the time to explain and exchange information with customers.</li><li>
Maintains composure under stress and continues to work effectively.</li><li>
Discusses personal, patient, and staff-related issues in a confidential manner and in the appropriate location and follows Hospital policy concerning Confidentiality.</li><li>
PC skills &ndash; demonstrates proficiency in Microsoft Office applications and others as required</li><li>
Treats customers in an ethical manner, respects the dignity and individuality of customers. Demonstrates commitment to customers by putting their well-being before personal, financial, or procedural concerns.</li><li>
Work independently.</li></ul></div>

Patient Accounts Financial Representative

Children's Hospital Colorado

<div><h2 class="jobSectionHeader">Job Overview</h2>
<div>
<div><div><div>The Patient Registration Representative provides administrative support and high-level customer service support to patients, families, internal team members, providers and referring practices in admission, registration, insurance management functions, and check in/check out. Supports departmental and organizational goals including pre-service collections registration quality and patient family experience.
Job Status: Full-time, 40 hours per week
Shift: Days. 8-hour shifts, Monday - Friday. 
 
Duties &amp; Responsibilities<ul><li>
Provides patient support services which may include registration, scheduling, patient greeting and providing directions, patient check in/out and follow-up visit support.</li><li>
Utilizes and remains up to date with department office operations and established policies and procedures.</li><li>
Provides customer service support and assistance to patients, families, physicians and other internal/external customers.</li><li>
Supports health insurance management functions by collecting patient insurance information, documenting the patient&rsquo;s method of payment and/or collecting payment financial responsibility. May also include supporting referrals and pre-authorizations and benefits/eligibility determinations.</li><li>
Ensures patients are informed of benefits and associated costs by creating and communicating personalized estimates of financial responsibility.</li><li>
Provides and obtains signatures for the appropriate treatment consent forms from patients/families. Maintains current understanding of patient access policies, state laws and regulations including acknowledgement documents, legal guardian verification and consent collection.</li><li>
Obtains and documents patient demographic information.</li><li>
Receives patient calls or inquiries to schedule appointments, complete registration functions and route calls as appropriate.</li><li>
Performs data entry functions, including entering patient demographic information and patient updates in a medical records system.</li><li>
Conducts patient and family rounding to ensure patient&rsquo;s/family&rsquo;s comfort level.</li></ul>
Minimum Qualifications<ul><li>
Degrees<ul><li>
High School diploma or GED</li></ul></li><li>
Experience<ul><li>
Required:One (1) year of healthcare, administrative, or customer service experience.</li></ul></li><li>
Equivalency<ul><li>
Equivalency A relevant associate or bachelor&rsquo;s degree may substitute for the required experience on a year for year basis</li></ul></li></ul> 
Salary Information 
Pay is dependent on applicant's relevant experience. 
 
Hourly Range: $20.14 to $30.21 
 
Benefits Information 
Here, you matter. As a Children&rsquo;s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.
As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.
Children&rsquo;s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year. 
 
EEO Statement 
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained. 
 
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.</div></div></div></div></div>

Patient Registration Rep

OhioHealth

<div>We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more &ndash; in our careers and in our communities.
Job Description Summary:
This position begins the Revenue Cycle process by collecting accurate demographic and financial information to produce a clean claim necessary to receive timely reimbursement. In addition, this position provides exceptional support and customer service during encounters with patients, families, visitors, and OhioHealth Physicians and associates.
Responsibilities And Duties:
Accurately identifies patient in EMR system.
 
Obtains and enters accurate patient demographic and financial information through a standard work process (via phone, virtual, face to face and/or bedside location) to complete registration all while maintaining patient confidentiality and providing exceptional customer service.
 
Provides exceptional customer service during every encounter with patients, families, visitors, and OhioHealth physicians and associates.
 
Performs registration functions in any of the Patient Access areas.
 
Uses critical thinking skills to make decisions, resolve issues, and/or escalate concerns when they arise.
 
Uses various computer programs to enter and retrieve information.
 
Verifies insurance eligibility using online eligibility system, payer websites or by phone call.
 
Secures and tracks insurance authorizations and processed BXC patients.
 
Transcribes ancillary orders.
 
Scheduled outpatients.
 
Generates, prints and provides patient estimates utilizing price estimator products.
 
Collects patient's Out of Pocket expenses and past balances to meet individual and departmental goals.
 
Attempts to collect residual balances from previous visits.
 
Answers questions or concerns regarding insurance residuals and self-pay accounts.
 
Uses knowledges of CPT codes to accurately select codes from clinical descriptions.
 
Generates appropriate regulatory documents and obtains consent signatures.
 
Identifies and/or determines patient Out of Network acceptance into the organization.
 
Reviews insurance information and speaks to patients regarding available financial aid.
 
Explains billing procedures, hospital policies and provides appropriate literature and documentation.
 
Scans required documents used for claim submission into patient&rsquo;s medical record.
 
Escorts or transports patients in a safe and efficient manner to and from various destinations.
 
Assists clinical staff in administrative duties as needed.
 
Complies with policies and procedures that are unique to each access area.
 
Assists with training new associates.
 
Oversees functions of reception desks and lobbies including, but not limited to, cleanliness and order of lobbies and surrounding work areas.
 
Goes to the Nursing Units to register or obtain consents.
 
Uses multi-line phone system, transferring callers to appropriate patient rooms or other locations.
 
Makes reminder phone calls to patient.
 
Processes offsite registrations; processes offsite paper registrations; processes pre-registered paper accounts.
 
Maintains patient logs for statistical purposes.
 
Reviewed insurance information and determines need for referrals and/or financial counseling.
 
Educations patients on MyChart, including its activation.
 
Based on Care Site, may also have responsibility for Visitor Management which includes credentialing visitors and providing wayfinding assistance to their destination. 
 
 
 
As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.
 
 
The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time
Minimum Qualifications:
High School or GED (Required)
Additional Job Description:
SPECIALIZED KNOWLEDGE
Excellent communication, organization, and customer service skills. Basic computer skills. One to two years precious experience in a medical office setting.
Work Shift:
Variable
Scheduled Weekly Hours :
16
Department
Main Registration
Join us!
 
... if your passion is to work in a caring environment
 
... if you believe that learning is a life-long process
 
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment</div>

<div>We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more &ndash; in our careers and in our communities.
Job Description Summary:
This position begins the Revenue Cycle process by collecting accurate demographic and financial information to produce a clean claim necessary to receive timely reimbursement. In addition, this position provides exceptional customer service during encounters with patients, families, visitors and Ohio Health Physicians and Associates.
Responsibilities And Duties:
Accurately identifies patient in EMR system.
 
Obtains and enters accurate patient demographic and financial information through a standard work process (via phone, virtual, face to face and/or bedside location) to complete registration all while maintaining patient confidentiality and providing exceptional customer service.
 
Provides exceptional customer service during every encounter with patients, families, visitors, and OhioHealth physicians and associates.
 
Performs registration functions in any of the Patient Access areas.
 
Uses critical thinking skills to make decisions, resolve issues, and/or escalate concerns when they arise.
 
Uses various computer programs to enter and retrieve information.
 
Verifies insurance eligibility using online eligibility system, payer websites or by phone call.
 
Secures and tracks insurance authorizations and processed BXC patients.
 
Transcribes ancillary orders.
 
Scheduled outpatients.
 
Generates, prints and provides patient estimates utilizing price estimator products.
 
Collects patient's Out of Pocket expenses and past balances to meet individual and departmental goals.
 
Attempts to collect residual balances from previous visits.
 
Answers questions or concerns regarding insurance residuals and self-pay accounts.
 
Uses knowledges of CPT codes to accurately select codes from clinical descriptions.
 
Generates appropriate regulatory documents and obtains consent signatures.
 
Identifies and/or determines patient Out of Network acceptance into the organization.
 
Reviews insurance information and speaks to patients regarding available financial aid.
 
Explains billing procedures, hospital policies and provides appropriate literature and documentation.
 
Scans required documents used for claim submission into patient&rsquo;s medical record.
 
Escorts or transports patients in a safe and efficient manner to and from various destinations.
 
Assists clinical staff in administrative duties as needed.
 
Complies with policies and procedures that are unique to each access area.
 
Assists with training new associates.
 
Oversees functions of reception desks and lobbies including, but not limited to, cleanliness and order of lobbies and surrounding work areas.
 
Goes to the Nursing Units to register or obtain consents.
 
Uses multi-line phone system, transferring callers to appropriate patient rooms or other locations.
 
Makes reminder phone calls to patient.
 
Processes offsite registrations; processes offsite paper registrations; processes pre-registered paper accounts.
 
Maintains patient logs for statistical purposes.
 
Reviewed insurance information and determines need for referrals and/or financial counseling.
 
Educations patients on MyChart, including its activation.
 
Based on Care Site, may also have responsibility for Visitor Management which includes credentialing visitors and providing wayfinding assistance to their destination. 
 
 
 
As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.
 
 
The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time
Minimum Qualifications:
High School or GED (Required)
Additional Job Description:
Excellent communication, organization, and customer service skills, basic computer skills. One to two years previous Experience in a medical office setting.
Work Shift:
Day
Scheduled Weekly Hours :
40
Department
Patient Contact Center
Join us!
 
... if your passion is to work in a caring environment
 
... if you believe that learning is a life-long process
 
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment</div>

Lexington Clinic

<div>SUMMARY:
 The Patient Financial Specialist/Customer Service Rep position has an opportunity to work remotely from home within the Central Kentucky Area after completion of 6 months in office training, positive quality measurement and achievement/maintenance of position benchmarks. The Patient Financial Specialist/Customer Service Rep supports Lexington Clinic financial policies and protocols through professional interactions and advocacy with customers via inbound and outbound calls; responds to and/or resolves customer queries and concerns; follows-up and completes account actions, rebilling, appeals, updates and corrections as appropriate; Documents all account actions or communications appropriately; Completes reports as assigned as well as other duties as assigned.
NOTE: To allow coverage of all PFS and CSU duties, the Patient Financial Specialist/Customer Service Rep&rsquo;s time will typically be split such that an average of no more than 65%, of the employees total time is spent on PFS or CSU.
 PREFERRED QUALIFICATIONS:
 Formal training which will probably be indicated by a high school diploma or equivalent; prefer two years experience working in healthcare collections and billing or in another healthcare related field; good verbal and written communication skills.
 PHYSICAL GUIDELINES:
 Physical guidelines include the ability to move, traverse, position self, remain in a stationary position and negotiate steps for up to eight hours per day; visual acuity; manual dexterity and motor coordination.
 NOTE:
 This document is intended to describe the general nature and level of work performed. It is not intended to act as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Attendance is an essential function of the job. 
 LEXINGTON CLINIC IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)</div>

Patient Financial Specialist/CSR (4189) PATIENT ACCOUNTS CORP OF

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10000 patient financial rep jobs Near Me

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