patient financial services representative

North Atlanta Oncology Services

Financial Counselor Support Representative Suburban Hematology Oncology Associates (SHOA) Multiple Locations | Full-Time | Patient Financial ServicesHelp Support Patients Through Their Care JourneySuburban Hematology Oncology Associates (SHOA) is seeking a compassionate and patient-focused Financial Counselor Support Representative to join our Patient Financial Services team.This role serves as an important resource for patients and families by helping them navigate financial assistance programs, billing questions, insurance concerns, and healthcare-related support services during a critical time in their care journey.We are looking for someone who combines professionalism, empathy, organization, and strong customer service skills in a fast-paced healthcare environment.Why Join SHOA?<ul><li>Meaningful work supporting oncology patients and families</li><li>Supportive and team-oriented healthcare environment</li><li>Opportunity for growth within Patient Financial Services</li><li>Training and cross-functional learning opportunities</li><li>Stable, mission-driven oncology practice</li><li>Competitive compensation and benefits package</li></ul>What You&rsquo;ll Do<ul><li>Support Financial Counselors with daily operations and new patient volumes</li><li>Assist patients with financial assistance applications, charity care, and external foundation programs</li><li>Research and apply for co-payment assistance programs and community resources</li><li>Serve as a point of contact for billing questions and financial concerns</li><li>Advocate for patients by helping resolve issues respectfully and professionally</li><li>Provide compassionate support to patients and families during challenging situations</li><li>Maintain accurate documentation of patient interactions and assistance programs</li><li>Communicate with patients by phone, written correspondence, and in person</li><li>Collaborate with internal departments to improve patient satisfaction and workflow efficiency</li><li>Provide backup coverage for Financial Counselors, including occasional travel between clinic locations</li></ul>What We&rsquo;re Looking ForRequired Qualifications:<ul><li>High school diploma or equivalent</li><li>2&ndash;3 years of experience in a healthcare, hospital, or clinic setting</li><li>Strong communication and customer service skills</li><li>Ability to manage multiple priorities in a fast-paced environment</li><li>Strong computer and documentation skills</li><li>Professional, dependable, and detail-oriented approach</li></ul>Preferred Qualifications:<ul><li>Experience in patient financial counseling, registration, or healthcare customer service</li><li>Knowledge of Medicare, PPO, HMO, and commercial insurance plans</li><li>Medical terminology knowledge</li><li>CPT / ICD-10 familiarity</li><li>Bilingual English/Spanish</li></ul>Benefits<ul><li>401(k) with employer matching</li><li>Medical, vision, and life insurance</li><li>Flexible Spending Account (FSA)</li><li>Health Savings Account (HSA)</li><li>Paid time off</li><li>Professional growth opportunities</li></ul>Schedule Full-Time Monday&ndash;FridayWork Location In Person Multiple SHOA LocationsAbout SHOAAt SHOA, our mission goes beyond treatment. We are committed to supporting patients and families throughout every stage of their healthcare experience with compassion, professionalism, and excellence.Apply TodayIf you are passionate about helping patients and want to grow your career in a supportive oncology environment, we encourage you to apply today.Pay: From $21.05 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Financial Counselor Support Representative

FMOL Health

<div>The Patient Accounts Representative 2 works with patients, co-workers and external agencies to ensure the prompt payment and/or reimbursement of hospital and/or professional charges. The Patient Accounts Representative 2 is responsible for the monitoring of patient accounts which includes, but is not limited to: claim submissions, researching and reviewing back end denials; determining appropriate action for submission of provider claims; outbound and inbound calls from insurance carriers, providers and patients; payment posting; collections; account adjustments and appeals.</div>
 <div><div><ul><li>Customer Service
<div><ul><li>Promptly answers inquiries from patients, co-workers, and employees regarding patient accounts in a kind and courteous manner.
</li></ul><ul><li>Assists in providing quality training and orientation for assigned employees.
</li></ul></div></li></ul><ul><li>Payer Relations
<div><ul><li>Advises patient or guarantor of third party payer benefits and estimated private payer amount and collects partial payments prior to admission in a manner that promotes the provision of high quality health care services by the department.
</li></ul><ul><li>Reviews patient papers and documentation for reported information accuracy, and researches errors on patient accounts, billing and insurance problems, and lost payments in order to ensure accurate record maintenance and prudent departmental operation.
</li></ul><ul><li>Makes written and verbal inquiries to third party payers, reconciles patient accounts, and makes payment arrangements in an effort to ensure that patients are free from financial burden and that patient interests are appropriately represented.
</li></ul><ul><li>Coordinates and originates payroll deduction actions for hospital employees in accordance with established policies and procedures, and oversees collection letter mail-outs for delinquent unpaid patient accounts in a prudent and efficient manner.
</li></ul><ul><li>Sends itemized patient account statements per attorney request or in response to subpoena in a professional and diligent manner.
</li></ul><ul><li>Reviews claims to make sure that payer specific billing requirements are met.
</li></ul><ul><li>Follows up on claims, determines and applies appropriate adjustments.
</li></ul><ul><li>Updates accounts.
</li></ul></div></li></ul><ul><li>Receivables
<div><ul><li>Works with external agencies and companies to provide patients with prompt reimbursement for hospital services. Interprets, explains, and counsels patient and family regarding hospital charges, services, and payment policies in a manner sensitive to the needs and financial situation of the patient.
</li></ul></div></li></ul><ul><li>Quality
<div><ul><li>Maintain a quality accuracy average of 95%
</li></ul><ul><li>Maintain a production set by management for specialty focus.
</li></ul><ul><li>Thoroughly completes assigned tasks with in the requested timeline.
</li></ul></div></li></ul><ul><li>Other Duties As Assigned
<div><ul><li>Performs other duties as assigned or requested.</li></ul></div></li></ul></div></div>
 <div><ul><li>Must have 2 yrs experience of relevant experience. Bachelor's Degree substitutes 2 yrs exp. Associate's Degree, trade school, or certification substitutes 1 yr exp.
</li><li>Some examples of relevant experience include LPN, RN, Revenue Cycle, Accounting, Bookkeeping, Business, Billing, Coding or call center environments.
</li><li>High School or equivalent
</li><li>Must possess knowledge of ICD-9/10, CPT and HCPCS coding. Must have accurate data entry skills. Must be able to answer multiple phone lines with incoming and outgoing calls. Must understand the explanation of benefits of various managed care companies. Must be able to demonstrate teamwork and willingness to work in cooperation and support of others as well as comply with FMOLHS policies and procedures.</li></ul></div>

Patient Account Representative 2 - Hospital

CHRISTUS Health

<div>Description 
Summary:
The Patient Access Representative Senior performs duties relating to financial aspects of patient care, including financial counseling, billing and collection of accounts. Additionally, the job duties will include ensuring the hospital maintains compliance with Federal regulations, JCAHO, and Department of Health and Hospital compliance standards, along with communicating directly with patients and families, physicians, nurses, insurance companies and third party payers. The Patient Access Representative Senior also handles difficult patient account management issues escalated by other staff, and assists managers with various other duties as necessary.
Responsibilities: 
<ul><li>Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.</li><li>
Submits insurance claims to third party payors electronically and on paper. Follows up on unpaid third party claims to resolution (payment or denial).</li><li>
Evaluates and processes accounts for adjustments, charity, outside assistance or bad debt. Analyzes accounts to ensure full reimbursement and to satisfy patient and/or insurance company inquiries.</li><li>
Collects balances due from patients using phone calls, personal contact, statements, letters or third party services.</li><li>
Receives, processes and responds to correspondence or phone inquiries from patients, guarantors, insurance companies, attorneys, etc.</li><li>
Compiles data, tracks results and reports to management.</li><li>
May be assigned specialty responsibilities in the areas of refunds, reconciliation, balancing and/or posting and in data collection and analysis.</li><li>
Handles difficult patient account management issues referred by other staff.</li><li>
Supports the department in achieving established performance targets.</li><li>
Takes personal responsibility to ensure compliance with all policies, procedures and standards as promulgated by state and federal agencies, the hospital, and other regulatory entities.</li><li>
Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.</li><li>
Assists managers with various duties including, but not limited to, review of write-offs, adjustments, refunds and discounts; coordinating work group activities; and training of other staff.</li></ul>
Job Requirements: 
Education/Skills
<ul><li>High School Diploma or equivalent experience preferred</li></ul>
Experience
<ul><li>3-5 years of experience preferred</li></ul>
Licenses, Registrations, or Certifications
<ul><li>None required</li></ul> 

Work Schedule: 
4 Days - 10 Hours
Work Type: 
Full Time</div>

Patient Access Representative Senior - Admitting

Tenet Healthcare

<div><h3 class="jobSectionHeader">Job Summary</h3>

JOB SUMMARY
The Patient Account Representative is responsible for working accounts to ensure they are resolved in a timely manner. This candidate should have a solid understanding of the Revenue Cycle as it relates to the entire life of a patient account from creation to payment. Representative will need to effectively follow-up on claim submission, remittance review for insurance collections, create and pursue disputed balances from both government and non-government entities. Basic knowledge of Commercial, Managed Care, Medicare and Medicaid insurance is preferable. An effective revenue cycle process is achieved with working as part of a dynamic team and the ability to adapt and grow in an environment where work assignments may change frequently while resolving accounts with minimal assistance.
Representative must be able to work independently as well as work closely with management and team to take appropriate steps to resolve an account. Team member should possess the following:
<ul>
<li>Perform duties as assigned in a professional demeanor, which includes interacting with insurance plans, patients, physicians, attorneys and team members as needed.
</li><li>Basic computer skills to navigate through the various system applications provided for additional resources in determining account actions</li>
<li>Access payer websites and discern pertinent data to resolve accounts</li>
<li>Utilize all available job aids provided for appropriateness in Patient Accounting processes</li>
<li>Document clear and concise notes in the patient accounting system regarding claim status and any actions taken on an account</li>
<li>Maintain department daily productivity goals in completing a set number of accounts while also meeting quality standards as determined by leadership</li>
<li>Identify and communicate any issues including system access, payor behavior, account work-flow inconsistencies or any other insurance collection opportunities</li>
<li>Provide support for team members that may be absent or backlogged</li>
</ul>
ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.
<ul>
<li>Researches each account using company patient accounting applications and internet resources that are made available. Conducts appropriate account activity on uncollected account balances with contacting third party payors and/or patients via phone, e-mail, or online. Problem solves issues and creates resolution that will bring in revenue eliminating re-work. Updates plan IDs, adjusts patient or payor demographic/insurance information, notates account in detail, identifies payor issues and trends and solves re-coup issues. Requests additional information from patients, medical records, and other needed documentation upon request from payors. Reviews contracts and identify billing or coding issues and request re-bills, secondary billing, or corrected bills as needed. Takes appropriate action to bring about account resolution timely or opens a dispute record to have the account further researched and substantiated for continued collection. Maintains desk inventory to remain current without backlog while achieving productivity and quality standards.
</li><li>Perform special projects and other duties as needed. Assists with special projects as assigned, documents, findings, and communicates results.
</li><li>Recognizes potential delays and trends with payors such as corrective actions and responds to avoid A/R aging. Escalates payment delays/ problem aged account timely to Supervisor.</li>
<li>Participate and attend meetings, training seminars and in-services to develop job knowledge.</li>
<li>Respond timely to emails and telephone messages as appropriate.
</li><li>Ensures compliance with State and Federal Laws Regulations for Managed Care and other Third Party Payors.</li>
</ul>
Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Thorough understanding of the revenue cycle process, from patient access (authorization, admissions) through Patient Financial Services (billing, insurance appeals, collections) procedures and policies</li>
<li>Intermediate skill in Microsoft Office (Word, Excel)</li>
<li>Ability to learn hospital systems &ndash; ACE, VI Web, IMaCS, OnDemand quickly and fluently</li>
<li>Ability to communicate in a clear and professional manner</li>
<li>Must have good oral and written skills</li>
<li>Strong interpersonal skills</li>
<li>Above average analytical and critical thinking skills
</li><li>Ability to make sound decisions</li>
<li>Has a full understanding of the Commercial, Managed Care, Medicare and Medicaid collections, Intermediate knowledge of Managed Care contracts, Contract Language and Federal and State requirements for government payors</li>
<li>Familiar with terms such as HMO, PPO, IPA and Capitation and how these payors process claims.</li>
<li>Intermediate understanding of EOB.</li>
<li>Intermediate understanding of Hospital billing form requirements (UB04) and familiar with the HCFA 1500 forms.</li>
<li>Ability to problem solve, prioritize duties and follow-through completely with assigned tasks.</li>
</ul>
EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.
<ul>
<li>High School diploma or equivalent. Some college coursework in business administration or accounting preferred</li>
<li>1-4 years medical claims and/or hospital collections experience</li>
<li>Minimum typing requirement of 45 wpm</li>
</ul>
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>Office/Team Work Environment</li>
<li>Ability to sit and work at a computer terminal for extended periods of time</li>
</ul>
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>Call Center environment with multiple workstations in close proximity</li>
</ul>
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Compensation and Benefit Information

Compensation
<ul>
<li>Pay: $15.80 - $23.70 per hour. Compensation depends on location, qualifications, and experience.
</li><li>Position may be eligible for a signing bonus for qualified new hires, subject to employment status.</li>
<li>Conifer observed holidays receive time and a half.</li>
</ul>
Benefits

Conifer offers the following benefits, subject to employment status:
<ul>
<li>Medical, dental, vision, disability, and life insurance</li>
<li>Paid time off (vacation &amp; sick leave) &ndash; min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.</li>
<li>401k with up to 6% employer match</li>
<li>10 paid holidays per year</li>
<li>Health savings accounts, healthcare &amp; dependent flexible spending accounts</li>
<li>Employee Assistance program, Employee discount program</li>
<li>Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder &amp; childcare, AD&amp;D, auto &amp; home insurance.</li>
<li>For Colorado employees, Conifer offers paid leave in accordance with Colorado&rsquo;s Healthy Families and Workplaces Act.</li>
</ul>
Employment practices will not be influenced or affected by an applicant&rsquo;s or employee&rsquo;s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. 
Tenet participates in the E-Verify program. Follow the link below for additional information. 
E-Verify: http://www.uscis.gov/e-verify 
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

2603009316</div>

Patient Account Rep - Contract - Remote

Southwoods Health

<div><div>Billing Customer Service Representative 
Location: Southwoods Executive Centre &ndash; Boardman, OH 
Schedule: Full-Time, Monday&ndash;Friday 
Shift: Weekly rotation (8:00am&ndash;4:30pm and 8:30am&ndash;5:00pm) 
 
 
Be the Voice of Southwoods Health 
At Southwoods Health, we believe the patient experience extends beyond the exam room. As a Billing Customer Service Representative, you are the primary point of contact for our patients&rsquo; financial inquiries. We are looking for a compassionate, professional, and detail-oriented individual who can provide clear solutions while maintaining our high standard of &quot;patient-first&quot; care. 
If you have a knack for problem-solving and a passion for helping others navigate the financial side of healthcare, you&rsquo;ll fit right in. 
 
 
How You&rsquo;ll Make a Difference:</div>
<ul><li>Patient Advocacy: Act as the first point of contact for all incoming billing calls, providing courteous and timely resolutions to patient inquiries.</li>
<li>Financial Guidance: Educate patients on financial assistance opportunities, assist in establishing payment plans, and negotiate settlements in accordance with facility policy.</li>
<li>Account Management: Proactively manage worklists, monitor delinquent accounts, and coordinate the review and submission of accounts to collections when necessary.</li>
<li>HCAP Coordination: Analyze financial assistance applications (HCAP) based on Federal Poverty Guidelines, maintain meticulous logs for auditors, and ensure all supporting documentation meets retention requirements.</li>
<li>Documentation &amp; Integrity: Update patient records within the system to ensure a clear documentation trail and maintain 100% compliance with regulatory agency standards.</li></ul> 
<div> 
 
What You&rsquo;ll Need to Succeed:</div>
<ul><li>Foundational Knowledge: Training or coursework in business office activities and computer skills. Familiarity with medical terminology is required.</li>
<li>Expert Communication: The ability to handle complex financial conversations with empathy, de-escalation skills, and a professional demeanor.</li>
<li>Analytical Thinking: Strong problem-solving skills with the ability to use prudent judgment and reason to resolve account discrepancies.</li>
<li>Integrity: Strong ethical and moral principles, with a commitment to maintaining patient confidentiality and 100% patient satisfaction.</li></ul> 
<div> 
 
Why Southwoods? 
Join a healthcare system that values your contribution to the revenue cycle and patient experience. We offer a professional, stable work environment at our Southwoods Executive Centre with a consistent Monday&ndash;Friday schedule. 
 
 
At Southwoods, it's not just about the treatment, but how you're treated. #SWH 
www.southwoodshealth.com</div></div>

Billing Customer Service Representative

LCMC Health

<div>Your job is more than a job<div><div><div><div>
Be the problem-solver before the visit!</div><div> 
As a Patient Access Representative focused on Financial Clearance and Authorizations, you work behind the scenes&mdash;and directly with patients&mdash;to ensure care is approved, covered, and financially clear before services are delivered. Your attention to detail helps prevent delays, denials, and surprises, creating a smoother experience for both patients and care teams.</div><div>
You bring clarity, accuracy, and empathy to conversations about insurance, authorizations, and financial responsibility&mdash;making complex processes easier to understand.</div><div>
What You&rsquo;ll Do:</div><ul><li>
Verify insurance eligibility and benefits for scheduled and unscheduled services</li><li>
Obtain prior authorizations and referrals as required by payers</li><li>
Review patient accounts for financial clearance and resolve issues before services are rendered</li><li>
Communicate with insurance companies, providers, and internal teams to secure approvals</li><li>
Explain coverage, estimates, and financial responsibility to patients</li><li>
Assist with payment arrangements and financial assistance referrals when appropriate</li><li>
Maintain accurate documentation and protect patient confidentiality</li></ul><div>
What You Bring:</div><ul><li>
Strong customer service and communication skills</li><li>
Attention to detail and comfort working with insurance and authorization processes</li><li>
Ability to explain financial and coverage information clearly and confidently</li></ul><div>
Minimum Requirements:</div><ul><li>
High School Diploma or GED (or 2 years of applicable experience in lieu of education)</li><li>
2 years of customer service and/or healthcare experience</li></ul><div> 
Help clear the path to care&mdash;so patients can focus on getting better!</div></div></div></div>
WORK SHIFT:
Days (United States of America)
LCMC Health is a community.
Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little &ldquo;come on in&rdquo; attitude is the foundation of LCMC Health&rsquo;s culture of everyday extraordinary
Your extras<ul><li>
Deliver healthcare with heart.</li><li>
Give people a reason to smile.</li><li>
Put a little love in your work.</li><li>
Be honest and real, but with compassion.</li><li>
Bring some lagniappe into everything you do.</li><li>
Forget one-size-fits-all, think one-of-a-kind care.</li><li>
See opportunities, not problems &ndash; it&rsquo;s all about perspective.</li><li>
Cheerlead ideas, differences, and each other.</li><li>
Love what makes you, you - because we do</li></ul>
You are welcome here.
LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. 
Simple things make the difference.
1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.
2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.
3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.
4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.</div>

Patient Access Representative (FT; Days) (Insurance Authorizations) - LCMC Health Westpark Campus

Baylor Scott & White Health

<div><h4 class="jobSectionHeader">About Us</h4>
Here at Baylor Scott &amp; White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:<ul><li>
We serve faithfully by doing what's right with a joyful heart.</li><li>
We never settle by constantly striving for better.</li><li>
We are in it together by supporting one another and those we serve.</li><li>
We make an impact by taking initiative and delivering exceptional experience.</li></ul><h4 class="jobSectionHeader">
Benefits</h4>
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott &amp; White Benefits Hub to explore our offerings, which may include:<ul><li>
Immediate eligibility for health and welfare benefits</li><li>
401(k) savings plan with dollar-for-dollar match up to 5%</li><li>
Tuition Reimbursement</li><li>
PTO accrual beginning Day 1</li></ul>
Note: Benefits may vary based upon position type and/or level.<h4 class="jobSectionHeader">
Job Summary</h4>
The Access Services Representative 1 gets accurate demographics and insurance information. This helps register patients, verify insurance benefits, and collect patient financial responsibilities.<h4 class="jobSectionHeader">
Essential Functions of the Role</h4><ul><li>
Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.</li><li>
Registers patients at multiple locations and works in different department areas. Knows the patient flow processes in each area. Identifies process improvement opportunities that promote team concepts with co-workers. Improves revenue cycle functions and the patient experience.</li><li>
Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.</li><li>
Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient dues according to financial policies. Establishes patient liability and advises on deposit requirements. Negotiates payment arrangements with the patient as needed.</li><li>
May be responsible for cashiering duties following established policies and procedures. This could be the main responsibility in the department.</li><li>
Assists patients to nursing units by providing directions, personal escort and medical mobility assistance (e.g., wheelchairs), when applicable.</li><li>
Adhere to compliance with order validations, cash policy, government payor, and patient safety requirements for proper patient identification.</li><li>
Appropriately escalates potential service issues to management when necessary.</li></ul><h4 class="jobSectionHeader">
Key Success Factors</h4><ul><li>
Requires good listening and communication skills, and professional telephone etiquette.</li><li>
Maintain a professional demeanor in a stressful and emotional environment. This includes crime, behavioral health, suffering patients, and life or death situations.</li><li>
Must show high empathy and communicate well with patients and families during trauma. Demonstrate exceptional customer service skills.</li><li>
Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.</li><li>
Excellent data entry, numeric, typing and computer navigational skills.</li><li>
Basic computer skills and Microsoft Office.</li></ul><h4 class="jobSectionHeader">
Belonging Statement</h4>
We believe that all people should feel welcomed, valued and supported.
QUALIFICATIONS<ul><li>
EDUCATION - H.S. Diploma/GED Equivalent</li><li>
EXPERIENCE - Less than 1 Year of Experience</li></ul></div>

Access Services Representative - Part Time - Wednesday to Saturday

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