patient financial services specialist

Community Health of South Florida

<p><b>POSITION PURPOSE:</b><br>
<br>
The purpose of the Patient Financial Services Specialist is to ensure that the Billing and Encounter Forms are processed correctly. Coordination of work from the patient care areas, maintaining the work flow of documents to and from Data Processing.<br>
<br>
<b>POSITION REQUIREMENTS / QUALIFICATIONS:</b><br>
<br>
<b>Education/Experience</b>:
<br>
A minimum of High School Diploma or GED Equivalent. ICD 9 Coding experience preferred. Experience with Patient Services. Must have knowledge of Medicaid / Medicare Insurance, collection and setup.<br>
<br>
<b>Licensure / Certification:</b>
<br>
Maintain current CPR certification from the American Heart Association.<br>
<br>
<b>Skills / Ability</b>:
<br>
Ability to work as a team member. Must have clerical skills, ability to type 20 - 30 wpm and have interviewing skills. Must have knowledge of math, operation of calculator; telephone etiquette, human relation skills and organizational skills. Must be computer literate. Ability to demonstrate effective oral and written communication skills.<br>
<br>
<b>POSITION RESPONSIBILITIES (THIS IS A NON-EXEMPT POSITION)</b><br>
<br>
Register new client on Intergy as per guidelines issued by Community Health of So. Florida.<br>
<br>
Researches files for previous enrollment in CHI computer system before creating a new medical record number.<br>
<br>
Re-new or update existing clients profiles as per guidelines issued by Community Health of South Florida.<br>
<br>
Performs financial screening on active clients who have requested services from Community Health of South Florida, Inc.<br>
<br>
Attempt collection o Completes assigned task in a timely manner.f past due debts as clients request services from CHI.<br>
<br>
Check-in clients for needed medical services.<br>
<br>
Check-out clients upon receiving medical services.<br>
<br>
Process of patient payments.<br>
<br>
Review and balance out daily batches.<br>
<br>
Submit daily journal to assigned supervisor.<br>
<br>
Submit cash and copies of daily batches to the Accounting Department for deposit.<br>
<br>
Complete statistical data and submit daily.<br>
<br>
Reviews Quality Care Guidelines/Patient Reminder print-out to identify overdue items e.g. Advance Directives, Learning Needs Assessment, Depression Screening, etc.<br>
<br>
Identifies patients who have not executed an Advance Directive and provide them with the Advance Directive form to read.<br>
<br>
Identifies patients who need a Learning Needs Assessment and gives them the form to complete.<br>
<br>
Identifies patients due for Depression Screening and provide them with a PHQ-9 form in the appropriate language to complete.<br>
<br>
Gives all new patients a New Patient History form to complete before Nursing Staff calls the patient.<br>
<br>
Attaches a completed new patient lab request form to the encounter form of every new patient.<br>
<br>
Consistently informs patients that their Provider wants them to read or complete the appropriate forms or education material while waiting to see the Provider.<br>
<br>
Verifies Medicare, Medicaid and all other insurance carriers.<br>
<br>
Performs daily balance closing and ensures that all procedures and payments are posted accurately.<br>
<br>
Performs cashier duties, collect patient funds for services and enters data into computer for payment received.<br>
<br>
Train new employees on all functions of Patient Services (i.e. registration, cashiering, posting of B&amp;E&rsquo;s and Payments).<br>
<br>
Use appropriate and correct telephone etiquette at all times.<br>
<br>
Participates in Continuing Educational In-services and Performance Improvement Activities.<br>
<br>
Reports to work on time and ready to work with minimal absenteeism.<br>
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Completes &amp; Post all B&amp;E (billing and encounter) forms within the same of service.<br>
<br>
Adheres to the Confidentiality Policies and Procedures / HIPAA Regulations.<br>
<br>
Performs other duties as assigned, including variable shifts if needed.</p>

PATIENT FINANCIAL SERVICES SPECIALIST

Hillsboro Area Hospital

<div>Description:
<p>
The Patient Financial Services Specialist is a key member of the Patient Accounting team, responsible for supporting the financial experience of patients through compassionate service, accurate billing processes, and informed financial counseling. This role combines direct patient interaction with behind-the-scenes account management, including resolving account issues and assisting patients with understanding and managing their financial responsibilities. The Specialist ensures billing accuracy and compliance while helping patients access necessary care without unnecessary financial hardship.</p><p>
ESSENTIAL DUTIES AND RESPONSIBILITIES</p><p>
Patient Communication &amp; Financial Counseling</p><ul><li>
Provide exceptional customer service via phone, email, and in-person interactions regarding billing inquiries, account balances, and payment options.</li><li>
Educate patients about insurance coverage, out-of-pocket responsibilities, and available financial assistance programs.</li><li>
Evaluate patients&rsquo; financial situation to determine eligibility for payment plans or financial assistance in accordance with organizational policies.</li><li>
Meet with patients to review bills, assist with financial assistance applications, and establish payment plans in accordance with policy.</li><li>
Conduct follow-up communications to collect documentation and complete financial aid processes.</li><li>
Respond promptly to inquiries or correspondence from patients.</li></ul><p>
Account Review &amp; Maintenance</p><ul><li>
Analyze patient accounts for billing accuracy and ensure proper application of insurance payments and patient responsibility.</li><li>
Document all account activity, communications, and financial arrangements accurately in the billing system.</li><li>
Review credit balances and reconcile multiple accounts when applicable.</li><li>
Collaborate with billing and insurance teams to support seamless patient financial experiences.</li></ul><p>
Compliance &amp; Professional Conduct</p><ul><li>
Uphold patient confidentiality and comply with HIPAA and all applicable federal, state, and organizational regulations.</li><li>
Maintain knowledge of hospital and departmental policies and procedures, including corporate compliance.</li><li>
Promote a work environment consistent with the mission, vision, and values of the organization.</li><li>
Report compliance concerns appropriately and participate in training sessions as required.</li></ul><p>
ADDITIONAL DUTIES</p><ul><li>
Strong understanding of health insurance plans, billing processes, financial assistance programs, and regulatory guidelines.</li><li>
Excellent communication skills with the ability to explain complex financial information in a clear, respectful, and empathetic manner.</li><li>
Highly organized and detail-oriented; able to prioritize tasks and work independently with minimal supervision.</li><li>
Bilingual skills are a plus.</li><li>
Ability to work under pressure, meet deadlines, and adapt to changing priorities.</li></ul><p>
(The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by Hillsboro Health.)</p><p>
SUPERVISORY RESPONSIBILITIES</p><p>
None</p>
Requirements:
<p>
EDUCATION AND/OR EXPERIENCE</p><ul><li>
High school diploma or equivalent required; associate or bachelor&rsquo;s degree in healthcare administration, finance, or related field preferred.</li><li>
Minimum of 2 years' experience in medical billing, hospital insurance procedures, financial counseling, or patient accounts in a healthcare setting.</li><li>
Proficiency with billing systems, EHR platforms, and Microsoft Office applications.</li></ul><p>
CERTIFICATES, LICENSES, REGISTRATIONS</p><p>
None</p><p>
PHYSICAL DEMANDS &amp; WORK ENVIRONMENT</p><ul><li>
Regular contact with patients, guarantors, insurance representatives, and internal departments.</li><li>
Primarily sedentary work in a standard office or remote setting.</li><li>
Frequent use of computer, phone, and office equipment.</li><li>
Occasional lifting of up to 25 pounds.</li><li>
Visual acuity for reviewing billing documentation and computer screens.</li></ul><p>
CORPORATE COMPLIANCE</p><p>
Receives training and/or attends necessary meetings to meet the criteria as outlined in Hillsboro Health&rsquo;s Corporate Compliance Plan and Code of Conduct. Understands the responsibilities related to compliance and knows to contact the Corporate Compliance Officer should there be any instance of question or concern regarding fraud and/or abuse.</p><p><br>
</p><p><b>BENEFITS</b></p><p>
Please use the link below to visit our website for a list of benefits offered.</p><p>
https://www.hillsborohealth.org/careers</p></div>

Patient Financial Services Specialist

Presbyterian Healthcare Services

<div><p><b>Location Address:</b></p>
9521 San Mateo NE Albuquerque, NM 87113-2237
<p></p><p><b>
Compensation Pay Range:</b></p>
Minimum Offer $15.60 Maximum Offer $22.12 Now Hiring: Patient Access Account Specialist I-ABQ<p></p><p><b>
Summary:</b></p><p></p>
Under the direction of the Patient Access Supervisor, the Patient Access Account Specialist I provides basic functions to financial clear patient accounts for government and commercial accounts prior to the date of service. Performs basic financial clearance functions, including insurance verification, authorization, collection and documentation of patient demographics, benefit analysis, and pre-service collections. The Patient Access Account Specialist I will ensure follow up on authorizations for scheduled and Urgent/Emergent procedures and admissions until date of service or discharge for admissions. The Patient Access Account Specialist I must possess a basic knowledge of Medicare (CMS) guidelines, as well as other Compliance Regulatory guidelines applicable to Patient Access to include HIPAA, EMTALA, and CMS guidelines of MSPQ. The Patient Access Account Specialist (PAAS I) monitors work queues for financial clearance and missing authorizations ensuring a payment source is identified and secured and there is a clean claim for billing. The Patient Access Account Specialist I acts as resource to all employees within Patient Access. The Patient Access Account Specialist I is responsible for providing the highest level of customer service to patients, ancillary departments and payers when financially clearing accounts. The PAAS I will work with ancillary departments to ensure the procedures scheduled and authorized meet payer requirements. The Patient Access Account Specialist I provides coverage to other areas and hospitals as needed to minimize overtime and guarantee the patients receive services as needed without registration delays. Type of Opportunity: Full time Job Exempt: No Job is based: Reverend Hugh Cooper Administrative Center Work Shift: Days (United States of America)
<p></p><p><b>
Responsibilities:</b></p><p></p>
Customer Service and Caring Practices: *Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools. *Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes. *Ability to manage conflict and appropriately request the help of a supervisor when needed. *Implement PROMISE and CARES behaviors in every encounter. *Educates patients for whom they speak regarding insurance benefits and liabilities. *Ensures accounts are financially cleared prior to date of service to alleviate patient concerns over hospital financial matters Encounter Components: *Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to; *Obtain/confirm and enter demographic and other financial and clinical information necessary for final clearance of scheduled accounts. *Review Urgent/Emergent admission accounts for notification, financial clearance and authorization pre-discharge. *Obtain missing insurance information, to include policy number, group number, date of birth, and insurance phone number if not already identified in account. *Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly. *Review and process work queues related to Patient Access pre-visit or urgent/emergent admissions, per department guidelines. *Review of accounts falling within the work queues to ensure the insurance information contains accurate policy ID#s, Group Name and Numbers, Subscriber information, Authorization numbers, as well as correct payer and Coordination of benefits prior to date of service. *Accurately document actions taken in the system of record to drive effective follow-up and ensure an accurate audit trail. *Maintain ongoing knowledge of authorization requirements and payer guidelines. Maintain a proficient knowledge of Medicare (CMS) guidelines as it relates to admissions and outpatient services. Ensuring compliance with admissions forms, benefit entitlement verification, and billing requirements *Ensure accurate completion of MSPQ prior to date of service. *Daily focus on attaining productivity standards; recommend new approaches for enhancing performance and productivity when appropriate. *Monitor and track Data Quality program to ensure errors are corrected prior to final bill and correct accounts as necessary. *Maintain appropriate records, files, and timely and accurate documentation in the system of record. *Work with ancillary departments to ensure coding, diagnosis and facility are authorization are in alignment. *Work with payers to ensure authorization is in place; initiating the auth when appropriate. *Coordinate efforts with Financial Advocates to secure payer source current and future visits. *Monitor work queues to identify late add-on accounts and complete financial clearance procedures prior to services to avoid unauthorized procedures from being performed. *Work with physician offices to resolve discrepancies in authorizations and scheduled procedures. Financial Accountabilities: *Collects identified patient financial obligation amounts including residual balance if applicable. Collect liability from patient prior to visit or make arrangements for payment at time of service. *Ensure a payer source has been identified prior to services being rendered. *Ensure authorization for correct procedure (CPT), facility, and date of service is obtained. Patient Relations *Contact patients pre-visit to complete any information missing from the account to ensure accuracy prior to visit. *Transparency with patients through communication of patient liabilities and authorization issue in a timely manner, allowing patients ability to make informed decisions. *Educate patients and answer questions from patients on benefits, liabilities and financial options. *Provide patient with way-finding for appointment at time of pre-registration. *Perform AIDET when speaking to patient to alleviate anxiety and confusion. Quality Improvement: *Perform assigned patient care responsibilities, which may include but not limited to: *Cooperate fully in all risk management activities and investigations. *Report promptly any suspected or potential violations to laws, regulations, procedures, policies, and practices, and cooperate in related investigation. *Conduct all transactions in compliance with all company policies, procedures, standards, and practices. *Demonstrate knowledge of all applicable compliance and legal requirements of the job based on the scope of practice of the position. C.A.R.E.S Behaviors: *Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter. *Other duties as assigned<p></p><p><b>
Qualifications:</b></p><p></p>
*High school diploma, continued education preferred *External and Internal Non-Patient Access Candidates: Pass Patient Academy with passing score of 85% or higher *Previous completion and passing of Patient Access Advocate II and III Advancement test. *A minimum of 2 years of work experiences in healthcare setting within Patient Access and/or billing plus strong customer service background. *Strong knowledge and understanding of insurance and financial processing of accounts. *Proficient in EPIC ADT system *Specialty Certifications: CHAA, CHAM or other industry equivalent certification preferred *Pass annual competency exam for all areas of responsibility. *Requires general knowledge of the customer encounter process which may include registration, contract requirements, and coordination of benefits. *Knowledge in Microsoft Office Products. *Demonstrated strong keyboarding skills, ensuring efficient data entry and documentation. *Pass EPIC proficiency test required with a 85% score at completion of the Epic Training class. UPDATED 7/29/25<p></p><p>
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.</p><p><b><br>
Wellness</b><br>
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.</p><p><b><br>
Why work at Presbyterian?</b><br>
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.</p><p><b><br>
About Presbyterian Healthcare Services</b><br>
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.</p><p></p><p>
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.</p><p></p><p><i>
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.</i></p><p></p><h1 class="jobSectionHeader"><b>
We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services</b></h1></div><p></p>

Patient Access Account Specialist I-ABQ

Memorial Health

<div>Min: USD $17.14/Hr. Max: USD $26.56/Hr. Overview:
<div><b>
The Patient Resource Specialist</b> is responsible for creating an excellent impression of Lincoln Memorial Hospital's resources to patients, families, and other external customers over the phone or in person. They work collaboratively with patients, providers, colleagues, and insurance companies to ensure that patient needs are met. The Patient Resource Specialist coordinates and participates in a variety of duties as part of the pre-visit process, including patient identification, pre-registration, pre-authorization, and appointment scheduling. They provide payment options, collect balances due, and initiate referrals for financial assistance per the Illinois Fair Patient Billing Act, Illinois Uninsured Patient Discount Act, and established procedures. The role also requires maintaining up-to-date knowledge of Joint Commission standards, Patient Rights and Responsibilities, HIPAA compliance, and health system policies.</div><div></div><div><b><br>
Shift:</b> Day<br>
<b>Hours:</b> 8:00am &ndash; 4:30pm<br>
<b>Weekends:</b> As Needed<br>
<b>FTE:</b> 1.0</div>
Qualifications:
<div><b>
Education</b></div><ul><li><div>
High school diploma or GED equivalent required.</div></li></ul><div><b>
Experience</b></div><ul><li><div>
Two (2) years of business office experience, preferably in Patient Access, billing, collections, insurance principles/practices, or accounts receivable.</div></li><li><div>
Previous experience in Patient Financial Services is highly desirable.</div></li><li><div>
Three (3+) years of customer service experience required.</div></li><li><div>
Medical terminology, medical office registration, or billing experience strongly preferred.</div></li><li><div>
CPSI/Evident systems experience preferred.</div></li></ul><div><b>
Other Knowledge/Skills/Abilities</b></div><ul><li><div>
Knowledge of medical terminology, CPT, HCPCS, CCI Edits, ICD-10 CM/PCS coding, Revenue Codes, UB-04, and EOB interpretation.</div></li><li><div>
Proficient computer skills with the ability to enter, retrieve, and notate data in patient accounting and related systems.</div></li><li><div>
Strong attention to detail, critical thinking, and problem-solving abilities.</div></li><li><div>
Excellent verbal and written communication skills. Must maintain a calm, professional demeanor in high-stress situations.</div></li><li><div>
Ability to work effectively with both internal and external customers.</div></li><li><div>
Flexible and able to exercise sound judgment and initiative in fast-paced environments with competing priorities.</div></li><li><div>
Proven ability to educate, persuade, and negotiate with patients and families.</div></li><li><div>
Familiarity with state/federal regulations, insurance guidelines, and Joint Commission policies and procedures (to be obtained within one year of hire and maintained thereafter).</div></li></ul>
Responsibilities:
<ul><li><div>
Assist customers and others regarding patient account issues, offering clear guidance and resolutions.</div></li><li><div>
Educate patients and others on billing resolution, private pay options, collection efforts, coordination of benefits, third-party and governmental payment criteria, insurance coverage, payments, and denials.</div></li><li><div>
Serve as a liaison between external resources, colleagues, and patients to ensure smooth communication and assistance.</div></li><li><div>
Demonstrate superior patient relations and interpersonal skills, maintaining a calm demeanor while dealing with patients, colleagues, and the general public. Use tact, sensitivity, and sound judgment to promote a positive work environment.</div></li><li><div>
Coordinate accurate patient data collection to verify insurance eligibility and determine financial obligations, including collection of copayments and deductibles.</div></li><li><div>
Effectively negotiate with patients and families to explain, collect, and record patient payments and/or deposits, ensuring all information is entered accurately into electronic payment and patient accounting systems.</div></li><li><div>
Process and reconcile cash, checks, credit card transactions, and bank loans as appropriate, maintaining accuracy and security in the cash drawer.</div></li><li><div>
Prepare bank deposits for pickup in accordance with departmental procedures.</div></li><li><div>
Effectively triage, document, and initiate referrals for financial assistance, completing necessary paperwork or applications with MHS Patient Financial Services.</div></li><li><div>
Review and combine multiple financial accounts for individual patients. Explain available payment options and establish appropriate payment plans with patients or responsible parties per departmental guidelines.</div></li><li><div>
Research and resolve complex issues related to patient accounts, identifying and documenting problematic trends for management.</div></li><li><div>
Record all customer visits accurately, ensuring proactive discussion of all the patient&rsquo;s accounts, noting and logging accounts according to departmental procedures.</div></li><li><div>
Document all collection activities thoroughly and send daily payment reconciliation reports to the appropriate teams within the MHS Finance Department.</div></li><li><div>
Identify, prioritize, and resolve problematic accounts by reviewing, investigating, and verifying patient eligibility for payer sources and/or financial assistance.</div></li><li><div>
Coordinate with various departments such as MHS Patient Financial Services, Patient Access, Case Management, Scheduling, and clinical departments to ensure accurate financial documentation and a consistent, interdisciplinary approach.</div></li><li><div>
Work with clinical departments to obtain insurance authorizations, verifications, and pre-certifications for outpatient services as needed.</div></li><li><div>
Build strong relationships with assigned business units, hospital departments, or provider offices, identifying and addressing trends in payment issues, educating and communicating with internal and external customers as appropriate.</div></li><li><div>
Complete all steps of pre-registration and registration, verifying patient identity and demographic information, ensuring insurance eligibility, and providing necessary patient information, including Advance Directive information.</div></li><li><div>
Orients and cross-trains other team members as directed by management. Understands and utilizes all relevant computer systems related to job functions.</div></li><li><div>
May assist other areas within the unit or department during special needs or staff absences.</div></li><li><div>
Coordinate patient or family requests for records with Health Information Management (HIM).</div></li><li><div>
Perform other related work as required or requested.</div></li></ul></div>

PATIENT RESOURCE SPECIALIST

Orlando Health

<div>Position Summary:
<div><b>
Department:</b><b> </b>Orlando Health Ambulatory - Outpatient Rehab</div><div><b>
Status:</b> Part - Time | 24 hours a week</div><div><b>
Shift:</b> A shift between Monday - Friday, 8am - 5pm</div><div><b>
Title: </b>Ancillary Scheduling, Registration, Patient Charge Specialist</div><div></div><div><b><br>
***Address of Practice: 21756 State Road 54 Suite 102 Lutz, FL 33549*</b><b>**</b></div><div></div><div><b><br>
Position Summary</b></div><div>
This position provides scheduling, registration and patient charge services to ancillary departments.</div><div></div><div><b><br>
All Inclusive Benefits (start day one)</b></div><div>
Health/Dental/Vision/Life Insurance, Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.</div>
Responsibilities:
<div><b>
Essential Functions</b></div><ul><li>Effective pre-registration, registration and scheduling of multiple patient appointments.</li><li>Manages the multiple additions and cancellations of patient appointments.</li><li>Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital</li></ul>
systems
<br>
<ul><li>Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations.
</li><li>Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff.</li><li>Responsible for entry of patient charges.</li><li>Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self pay portions.</li><li>Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient.
</li><li>Performs check in and check out of patients.</li><li>Acts as a liaison to the clinical staff.
</li><li>Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of
</li></ul>patients from both outside and sister facilities.<br>
<ul><li>Acts as a resource for training or mentoring of new team members.</li><li>Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental
</li></ul>needs and on call responsibilities.
<br>
<ul><li>Attends and participates in department staff meetings and attends other meetings as assigned.</li><li>Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by
</li></ul>supervisor/department manager.<br>
<ul><li>Responsible for reviewing and adhering to all corporate departmental and education initiatives.</li><li>Assists his/her supervisor/manager in planning and organizing department activities.</li><li>Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state
</li></ul>and local standards.<br>
<ul><li>Maintains compliance with all Orlando Health policies and procedures.</li></ul>
Qualifications:
<div><b>
Education/Training</b></div><div>
Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired
<br>
through completion of a high school education.</div><div><br>
<br>
<b>Licensure/Certification</b><br>
None.</div><div><b><br>
Experience</b><br>
Two (2) years&rsquo; experience in financial, business office, or customer service environment required. Computer knowledge necessary.</div></div>

Ancillary Scheduler - Part-time - Lutz

HARBIN CLINIC

<div></div><div><div><div><div><div><div><div><div><p>NC, United States<br>
Job ID: R166026
<br>
Shift: Various
<br>
Job Type: Regular
</p></div><div><div><div><div>Share: mail</div></div></div></div><div></div><div><br>
</div></div><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Department:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
13281 Enterprise Revenue Cycle - Rev Cycle Strategic Support Team: Southeast<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Status:</b>
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>Full time<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Benefits Eligible:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Yes<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Hou</b><b>rs Per Week:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Schedule Details/Additional Information:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Variable<p></p><p><b>
Pay Range</b></p>
$21.85 - $32.80<p></p><p><b>
Job Summary</b></p>
Patient Accounts Specialist (PAS) works under the immediate supervision of supervisors/managers in Patient Financial Services (PFS). PAS positions perform complex tasks requiring critical thinking skills and experience-based (specialist) knowledge in PFS. Reviews difficult work queues, large dollar accounts, aged accounts and any special projects assigned by leadership. Creates reports/spreadsheets for identification of problem areas and utilizes critical thinking skills to determine appropriate actions to resolve problem. Must demonstrate thorough knowledge and understanding of patient billing, billing transmission, government regulatory/ compliance requirements, and electronic billing systems.<br>
<p><br>
<br>
<b>Essential Functions</b></p><br>
<ul><li>Prepares reports of denials, credit balances, payer opportunities.</li>
<li>Analyzes rejection reports and errors made by system and teammates. Requests system changes, reports error rates by teammate and collaborates with training to ensure improvement is achieved and sustained.</li>
<li>Prepares Medicare/Medicaid quarterly credit balance reports. Approve refunds as defined in departmental threshold guidelines.</li>
<li>Assists Supervisor/ Manager with quality checks for all payers and departments.</li>
<li>Performs quality assurance tasks as needed to validate workflow builds, claim edit actions, automatic actions in Epic, process improvements, etc.</li>
<li>Analyzes denial reasons provided by payers. Collaborates with management to identify, trend and address root causes of denials.</li>
<li>Researches and analyzes payer trends and works on special projects involving aged, high dollar or complex account issues.</li>
<li>Trains new teammates as needed.
</li></ul><p></p><b>Physical Requirements</b><br>
<p></p>Requires sitting for long periods of time. Requires bending and may need to lift-up to 10 pounds occasionally.<br>
<p><br>
<br>
<b>Education, Experience and Certifications</b></p><br>
High school diploma or GED required. Two-years' experience in related financial services or healthcare business office required. College (bachelor's or associate) degree preferred. Requires the ability to communicate effectively in verbal and written formats. Proficiency in Word, Excel and Outlook preferred. Prior healthcare computer system and specifically Epic billing experience preferred.<p></p><p><b>
Our </b><b>Commitment to You:</b></p><p></p><p>
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more &ndash; so you can live fully at and away from work, including:</p><p></p><p><b>
Compensation</b></p><ul><li>
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training</li><li>
Premium pay such as shift, on call, and more based on a teammate's job</li><li>
Incentive pay for select positions</li><li>
Opportunity for annual increases based on performance</li></ul><p></p><p><b>
Benefits and more</b></p><ul><li>
Paid Time Off programs</li><li>
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability</li><li>
Flexible Spending Accounts for eligible health care and dependent care expenses</li><li>
Family benefits such as adoption assistance and paid parental leave</li><li>
Defined contribution retirement plans with employer match and other financial wellness programs</li><li>
Educational Assistance Program</li></ul><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
About Advocate Health</b></p><p></p><p>
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation&rsquo;s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p>
</p>Patient Accounts Specialist</div></div></div></div></div></div></div><div></div>

Patient Accounts Specialist

Tampa General Hospital

<div><div><b>Patient Access Specialist 1 - USFTGP</b> <b>-</b> <b>(</b><b>260000QS</b><b>)</b><div>
</div></div><div><b>
Description</b><div></div><div><div><br>
Patient Access Specialists, under the general supervision of the Supervisor/Patient Access Team Lead, serve as the first point of contact for patients, their families, and referring providers. They play a critical role in guiding patients through the visit process by gathering and recording necessary demographic, clinical, and insurance information to accurately generate patient accounts. This role includes screening patients for eligibility, preparing patient information for clinical staff, and answering questions to ensure a smooth experience. Patient Access Specialists provide high-level administrative support, which includes handling scheduling requests, rescheduling or canceling appointments, and coordinating with care teams. They are responsible for verifying medical insurance eligibility and reviewing patient referrals to ensure accurate scheduling based on the information provided in the referral. Additionally, they assist patients by troubleshooting access barriers, answering basic administrative questions, and offering essential information as outlined in the internal knowledge management system.</div></div><div></div><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
Required:</b></p><p>
High School Diploma or GED</p><p>
Technical Knowledge, Skills, and Abilities</p><ul><li>Must possess outstanding consumer service skills and ability to make independent judgement and maintain confidentiality at all times</li><li>Comfortable working in fast-paced environments, is adaptable and flexible to everyday tasks</li><li>Employee is people-oriented and enjoys interacting with patients and working in group projects</li><li>Can navigate through multiple screens to provide the essential information required to address consumer need</li><li>Active listener, has strong written and verbal communication skills</li><li>Must be able to document each patient communication while on omnichannel platform (call/text/email/chat)</li><li>Must possess strong attention to detail, organizational skills and ability to set priorities</li><li>Computer literacy, ability to navigate through screens</li></ul><p></p><div><br>
</div></div><div><b>
Primary Location</b><b>:</b> Tampa</div><div><b>
Work Locations</b><b>:</b> University Professional Center 3500 E. Fletcher Ave Tampa 33613</div><div><b>
Eligible for Remote Work</b><b>:</b> Hybrid Remote</div><div><b>
Job</b><b>:</b> Patient Financial Services</div><div><b>
Organization</b><b>:</b> Academic Medical Group Inc</div><div><b>
Schedule</b><b>:</b> Full-time</div><div><b>
Scheduled Days</b><b>:</b> Monday, Tuesday, Wednesday, Thursday, Friday</div><div><b>
Shift</b><b>:</b> Day Job</div><div><b>
Job Type</b><b>:</b> Hybrid Remote</div><div><b>
Minimum Salary</b><b>:</b> 32,136.00</div><div><b>
Job Posting</b><b>:</b> Mar 16, 2026, 9:39:06 AM</div></div>

Patient Access Specialist 1 - USFTGP

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