patient intake coordinator

Care Options For Kids

<div>Care Options for Kids connects leading pediatric specialists with families to provide best-in-class pediatric nursing, therapy, and school-based services. We seamlessly integrate into children&rsquo;s lives by bringing individualized care to children where they live, work, and play. 
 
Our pediatric specialists are committed to providing high-quality pediatric services that help children and families live their best lives. We empower our community of clinicians to meet children where they are by providing the support and resources necessary to decrease administrative burdens. This focus allows our clinicians to obtain optimal work-life balance. 
 
The primary responsibility of the Patient Access Intake Coordinator is to provide exceptional customer service while performing all assigned duties, essential and non-essential. Key job functions include but are not limited to: Entering all referral types into EHR (and other systems as required), assigning referrals to Scheduling queues, completing Medicaid/MCO insurance verification, and entering into EHR for referrals entered. A successful Patient Access Intake Coordinator provides exceptional external and internal customer service. In addition to high individual performance, a Patient Access Intake Coordinator is expected to support peers and lead best practices, process improvement, and continuous enhancements of all Patient Access functions. Ongoing collaboration among team members and with the Manager/Director of Patient Access is required to ensure optimal operating effectiveness. 
Reports To:
<ul><li>Manager of Patient Access</li>
</ul>Essential Job Functions Include, but are not Limited to:
<ul><li>Answer incoming phone calls to Intake line.
</li><li>Enter referrals into EHR (and other systems as required).
</li><li>Contact families with non-contracted insurance to discuss potential financial liability.
</li><li>Assign referrals to Scheduling queues.
</li><li>Complete Medicaid/MCO insurance verification for referrals entered.
</li><li>Meet documentation and communication standards.
</li><li>Enter and maintain accurate information and communication notes in electronic medical record (EHR) and maintain confidentiality with protected health information (PHI).
</li><li>Provide excellent customer service, communicating in a positive and effective manner with families, referral partners, physicians, and clinicians, via phone and email.
</li><li>Support process improvement for all Patient Access functions.
</li><li>Adhere to online presence and communication expectations when working remotely.
</li><li>Other duties as assigned.
</li></ul> 
Education/Licenses/Certifications:
<ul><li>High school diploma or equivalent required.</li>
<li>Bachelors degree or technical school preferred.</li>
<li>Two years of healthcare experience preferred.</li>
</ul>Experience/Requirements:
<ul><li>The ability to think critically and make educated and thoughtful decisions with minimal supervision.</li>
<li>Ability to transform big-picture concepts into concrete operational actions to improve the patient experience, quality of care, and the referral/staffing process.</li>
<li>Ability to effectively present information to clients, employees, families, and referral partners.</li>
<li>Ability to identify and work through complex problems.</li>
<li>The ability to communicate well with clients, family members, and coworkers.
</li><li>Ability to establish and maintain effective working relationships with fellow employees, the public, and supervisors.</li>
<li>Ability to successfully function in a fast-paced, service-oriented environment.</li>
<li>Bilingual in Spanish.</li>
</ul>What We Offer:
<ul><li>A supportive and collaborative work environment.</li>
<li>Opportunities for professional growth and development.</li>
<li>Comprehensive benefits package, including health, dental, and vision insurance.</li>
<li>A chance to make a meaningful impact in the lives of children and families.</li>
</ul>Hourly Wage: 
$16.00 - $19.00/hour 
 
*Compensation dependent on experience. 
 
Location: Full-time, office based role in Dallas, TX 
 
If you are the best at what you do, and are ready to work with an innovative, positive and supportive organization, please contact us today. 
 
Care Options For Kids is an equal opportunity employer. The Equal Employment Opportunity Policy of Care Options For Kids is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. Care Options For Kids hires and promotes individuals solely on the basis of their qualifications for the job to be filled. Care Options For Kids believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere. 
 
<ul><li>Restrictions Apply</li></ul></div>

Patient Access Intake Coordinator - Bilingual

Valley Vital Care

Valley Vital Care is an infusion pharmacy located in Waynesboro, VA. We service all of Virginia and West Virginia. We have locations in Winchester, Strasburg, Richmond, Waynesboro, Lynchburg and Roanoke Virginia as well as Charleston, WV. We provide IV therapies to patients in our pharmacy suites as well in the patient's home. Therapies include biologic therapy for chronic conditions, long and short-term antibiotic therapies for self-administration, TPN and enteral feedings.We are seeking a dedicated and detail-oriented Acute Intake Coordinator to join our healthcare team. The ideal candidate will play a crucial role in managing patient intake processes, ensuring that all necessary information is collected accurately and efficiently. This position requires strong communication skills, a solid understanding of health information management, and the ability to work collaboratively within a medical office environment. Experience in benefit investigation, authorizations and health insurances preferred.Responsibilities<ul><li>The Acute Intake Coordinator role is a full-time position responsible for coordinating the discharge plan for new patients entering the pharmacy&rsquo;s care. This position will incorporate working with healthcare providers, our internal pharmacy team and patients to ensure a seamless transition of care.</li><li>Communicating with hospitals, doctor's offices and referral sources to generate a plan of care for patients.</li><li>Collect and verify patient information, including personal details, medical history, and insurance information.</li><li>Ensure accurate data entry into the electronic health record (EHR) system, maintaining confidentiality and compliance with HIPAA regulations.</li><li>Assist with insurance verification processes to confirm coverage and benefits for patients.</li><li>Conduct comprehensive benefit investigation for new patient referrals and evaluate pharmacy benefit plans and medical benefit plans to help determine out of pocket expenses for patients.</li><li>Communicate effectively with patients regarding their discharge planning and out-of-pocket costs.</li></ul>Experience<ul><li>Previous experience in an intake role is highly preferred.</li><li>An active Pharmacy Technician License is required.</li><li>Familiarity with health information management practices and medical terminology is essential.</li><li>Knowledge of insurance verification processes and hospital operations is highly valued.</li><li>Proficiency in typing and data entry skills to ensure accurate documentation of patient information.</li></ul>If you are passionate about providing exceptional patient care, are a team player and have the skills necessary for this role, we encourage you to apply for the Acute Intake Coordinator position today!Job Type: Full-timePay: $22.00 - $26.00 per hourExpected hours: 40.0 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>License/Certification:<ul><li>Pharmacy Technician License (Required)</li></ul>Work Location: Hybrid remote in Waynesboro, VA 22980

Acute Intake Coordinator-Valley Vital Care Infusion Pharmacy

Homeside Hospice

Company OverviewHomeside Hospice is a compassionate healthcare provider owned and operated by nurses, dedicated to offering physical, emotional, social, and spiritual support to terminally ill patients and their families. Our mission is to help individuals live with dignity and comfort as they navigate end-of-life.Job Description:Hospice LPN Intake Coordinator provides support to patients and families inquiring about hospice care and assists with the intake process when they are referred to our hospice program. The coordinator communicates with referral sources, physicians, and other health care professionals to ensure timely and accurate hospice enrollment.Responsibilities:<ul><li>Receives inquiries about hospice care and explains services and the enrollment process to patients and families.</li><li>Coordinates and schedules patient visits with interdisciplinary team.</li><li>Reviews and verifies patient eligibility and benefit coverage under Medicare, Medicaid, or private insurance.</li><li>Assures that all necessary consent forms and documents are obtained and properly completed before initiation of care.</li><li>Processes and maintains patient files and documentation.</li><li>Communicates with physicians, referral sources, and other healthcare professionals to ensure accurate and timely enrollment into the hospice program.</li><li>Provides daily updates to the Interdisciplinary Team about new patients, follow-up visits, and date-driven requirements.</li><li>Weekly audits</li></ul>Qualifications:<ul><li>At least 2 years of experience in hospice care coordination.</li><li>Must have excellent verbal and written communication skills.</li><li>Ability to multitask and manage a heavy workload in a fast-paced environment.</li><li>Knowledge of medical terminology and healthcare regulations.</li><li>Strong computer skills, including proficiency in electronic health records and Microsoft Office.</li><li>Must have the ability to maintain patient confidentiality.</li></ul>The Hospice LPN Intake Coordinator must be compassionate and empathetic with excellent active listening skills and the ability to work with people from diverse backgrounds with varied orientations to care at the end of life.Medical and Dental insurance offered for Full Time employees.If you are passionate about making a difference in the lives of terminally ill patients and their families, we invite you to apply for the Intake Coordinator position at Homeside Hospice today!Pay: $28.00 - $30.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li></ul>Medical Specialty:<ul><li>Home Health</li></ul>Work Location: In person

LPN Clinical Intake Coordinator

Shirley Ryan Ability Lab

<div>Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you&rsquo;ll be part of our life-changing mission and vision. You&rsquo;ll contribute to an innovative, multifaceted culture that is second to none &mdash; one that embraces collaboration, excellence, discovery and compassion. You&rsquo;ll play a role in something that&rsquo;s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes &mdash; as we Advance Human Ability, together.
Job Description Summary
The Intake Coordinator will coordinate inpatient admissions including expediting response to referral inquiry, insuring benefits are available to cover admission, obtaining insurance authorization for admission, obtaining social and demographic information to support compliance and discharge plan. Analyzes clinical, financial and socio-demographic information to direct referral to appropriate level of care. Communicates necessary information to Patient Financial Services, care teams, care managers. 
 
The Intake Coordinator will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute. 
 
The Intake Coordinator will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, and Commitment to Excellence) while fulfilling job duties.
Job Description
The Intake Coordinator:<ul><li>
Receives, screens and responds to requests for general information regarding rehabilitation services and programs at SRAlab.</li><li>
Conducts tours of the Institute for families, case managers, and clinical staff from referring facilities.</li><li>
Verifies patient benefits and initiates the pre-certification process, utilizing internal and external resources to identify additional coverage options.</li><li>
Identifies opportunities for improvements to enhance efficiency and outcomes.</li><li>
Educates referring professionals, case managers, patients and families on the spectrum of rehabilitation services available in the SRAlab system of care.</li><li>
Communicates medical (e.g. TB skin test requirements, infectious disease issues, dialysis, etc.) and financial clearance guidelines to referral sources and collaborates with admission consultants to ensure medical stability is assessed prior to admission for inpatients.</li><li>
Enters patient demographic, insurance, funding, and medical information in the MIS.</li><li>
Collaborates with Admission Consultant nurses, physicians and other clinical personnel to ensure timely determination of appropriate level of care/program.</li><li>
Researches and verifies patient payment coverage by accessing electronic payer data bases, conferring with third party payors, case managers, attorneys, Patient Financial Services, and public aide applications, expediting to consultant and other parties involved in third party payment for medical expenses.</li><li>
Communicates extraordinary funding or concurrent review requirements as well as patient family special needs (i.e. guardianship, private duty nursing, dialysis, interpreters, radiation, chemotherapy, and transportation arrangements) to appropriate clinical team members prior to admission.</li><li>
Determines need for additional funding to cover inpatient admission and initiates Medicaid and/or SRAlab charity care application</li><li>
Communicates financial and, when requested by Admission Consultant, clinical denials for inpatient admission to referral source and patient or family when appropriate. Provides rationale and recommendations for alternate care when communicating denials.</li><li>
Obtains consents for treatment prior to admission from patient's Legally Authorized Representative (LAR) or ensures that LAR will accompany patient to sign consents in cases where patient cannot consent themselves.</li><li>
Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.</li></ul> 
Reporting Relationships:<ul><li>
Reports directly to the Director, Inpatient Access</li></ul> 
Knowledge, Skills &amp; Abilities Required:<ul><li>
Work requires level of knowledge typically acquired through completion of a Bachelor's degree in business, social work, health care administration or related field. Will consider relevant experience in lieu of Bachelor's Degree.</li><li>
One to two years previous experience in health care financial clearance is preferred for knowledge of patient admission, registration procedures, benefits, and financial clearance procedures.</li><li>
Strong customer service skills and interpersonal skills necessary to interact with all levels of personnel, physicians, insurance representatives and referrers.</li><li>
Analytical skills necessary to ensure referrals, financial clearance and admissions are managed in compliance with standards and to identify unusual circumstances that could put the Institute or the patient/family at financial risk.</li><li>
Demonstrates excellent time management in meeting or beating deadlines as well as establishing and meeting deadlines for tasks that support timely patient admission.</li><li>
Demonstrates excellent teamwork in collaborating with physicians, other admitting staff, Global Patient Services staff, care managers, PFS staff and other co-workers to improve outcomes and efficiency in individual cases and department processes.</li><li>
Working knowledge of Windows operating environment and Microsoft Office software applications.</li></ul> 
Working Conditions:<ul><li>
Normal office environment with little or no exposure to dust or extreme temperature.</li></ul> 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 
Pay and Benefits*: 
Pay Range:
$40,600.00 - $69,600.00 
Benefits:
Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: https://www.sralab.org/benefits<ul><li> 
Benefits and benefits&rsquo; eligibility can vary by position. Actual compensation will be determined by equity and qualifications of the role.</li></ul> 
Equal Employment Opportunity Employer 
Shirley Ryan AbilityLab is an Equal Employment Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, disability, sexual orientation, gender identity, genetic information, military status, order of protection status, unfavorable discharge from military service, or any other characteristics protected by law. 
EEO is the Law | EEO is the Law - Know Your Rights | View our Full Policy 
Shirley Ryan AbilityLab is an Affirmative Action Employer as required by law.</div>

Intake Coordinator

Page Rehabilitation

<div>Admissions Coordinator Job Summary
Page Rehabilitation is seeking a dynamic and organized Admissions Coordinator to join our team! As a key member of our intake process, you will be responsible for ensuring a smooth transition for new patients and families. If you are a compassionate and detail-oriented individual with excellent communication skills, we encourage you to apply for this full-time opportunity.
Admissions Coordinator Responsibilities:<ul><li>
Coordinate and facilitate the admission process for new patients, ensuring efficient and effective communication with patients, families, and healthcare providers</li><li>
Conduct admissions assessments to gather necessary information and complete required paperwork</li><li>
Build relationships with healthcare professionals, insurance companies, and community organizations to promote our services and referring patients to our center</li><li>
Utilize electronic medical records to document and track patient information</li><li>
Collaborate with the interdisciplinary team to ensure a comprehensive understanding of patients' needs and develop individualized care plans</li><li>
Provide exceptional customer service to patients, families, and caregivers to ensure a positive experience during the admission process</li></ul>
Admissions Coordinator Requirements:<ul><li>
Min 2 years of experience in a SNF, in the Admissions Department</li><li>
Education in a healthcare-related field preferred</li><li>
Must have knowledge/experience with Medicare, Medicaid, Insurances and be able to complete verifications.</li><li>
Must have strong PR skills, be self-directed, able to manage a busy environment.</li><li>
Requires some weekends</li></ul>
How to Apply:
If you are passionate about delivering exceptional patient care and are looking for a rewarding career opportunity, please apply to this Admissions Coordinator position at Page Rehabilitation today!</div>

Admissions Coordinator

Fred Hutchinson Cancer Center

<div>Overview:
<div>
Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.</div><div></div><div> 
With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world&rsquo;s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world&rsquo;s deadliest diseases and make life beyond cancer a reality.</div><div></div><div> 
At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.</div><div></div><div> 
The Clinical Research Intake Coordinator is responsible for supporting the intake, prescreening, and initial coordination activities for patients being considered for Phase I&ndash;III interventional trials and observational research studies. This position oversees subject level intake workflows, including reviewing medical histories, assessing preliminary eligibility based on protocol criteria, coordinating prescreening activities, and serving as an early patient point-of-contact. The Intake Coordinator engages directly with patients and families to provide education about research participation, address questions, and guide them through the initial steps of the clinical trial process. The role ensures timely collection and organization of eligibility documentation, maintains prescreening and enrollment trackers, and collaborates closely with research and clinical teams to support efficient and compliant trial enrollment.</div><div></div><div> 
Reporting to the Senior Manager/Manager of Clinical Trials Coordination, the Intake Coordinator is an integral member of specialized Oncology research teams and contributes to the smooth operation of clinical trials and the advancement of research efforts at Fred Hutch.</div><div></div><div> 
At Fred Hutchinson Cancer Center, all employees are expected to demonstrate a commitment to our values of collaboration, compassion, determination, excellence, innovation, integrity, and respect.</div>
Responsibilities:
<ul><li>Conduct clinical prescreening by reviewing medical histories, current medications, and protocol inclusion/exclusion criteria to assess preliminary eligibility.
</li><li>Serve as the primary point of contact for referred patients, providing clear communication, guidance, and education on clinical trial processes and timelines.
</li><li>Coordinate scheduling of prescreening appointments, provider consults, and required diagnostic or laboratory evaluations.
</li><li>Collaborate with referring providers, treating physicians, and research teams to validate eligibility and ensure continuity of clinical and research care.
</li><li>Facilitate patient navigation through the enrollment pathway, addressing barriers, answering questions, and supporting informed decision-making.
</li><li>Manage intake workflows for early phase studies, including real-time monitoring of slot availability and patient queue management aligned with sponsor timelines.
</li><li>Obtain necessary medical records, prior therapy documentation, and required authorizations in accordance with institutional and sponsor requirements.
</li><li>Accurately abstract, document, and track prescreening and enrollment data in CRFs, EMR, and research databases; maintain compliant research files and logs.
</li><li>Coordinate with multidisciplinary teams (lab, radiology, pathology, pharmacy, and clinical operations) to ensure protocol-required procedures are completed.
</li><li>Participate in team meetings, study start-up activities, and provide research coordination support during staffing gaps.</li><li>
Support process improvement initiatives by identifying workflow gaps, proposing solutions, and contributing to the development of standardized intake and prescreening procedures.
</li><li>Ensure compliance with institutional policies, GCP/ICH guidelines, and regulatory requirements throughout all intake, prescreening, and enrollment activities.</li></ul>
Qualifications:
<div>
MINIMUM QUALIFICATIONS:</div><ul><li>
High school diploma or equivalent.
 
</li><li>Minimum two to three years&rsquo; experience in a clinical research or cancer registry environment with regulatory or human research protections.
 
</li><li>Knowledge of clinical trials records, procedures, and computerized data processing systems.
 
</li><li>Demonstrated knowledge of how to synthesize study conduct.
</li></ul><div>PREFERRED QUALIFICATIONS:</div><ul><li>
Associate or bachelor&rsquo;s degree preferred.</li><li>
Certified Clinical Research Coordinator (CCRC) or certification as Clinical Research Professional (SOCRA).
</li><li>Working knowledge with NIH, FDA, and OHRP regulations, as well as medical terminology relevant to clinical research and patient communication.</li><li>
Prior experience in oncology environments, including clinical, research, or patient navigation settings.</li><li>
Excellent organizational skills, attention to detail, ability to solve problems and to prioritize multiple competing tasks in a dynamic environment.
</li><li>Strong written and verbal communication skills, including computer skills.
</li><li>Ability to work with multiple data management systems including generating reports and sourcing data from systems.
</li><li>Ability to extract data from medical records and apply judgement in interpreting regulations, determining impacts, and knowing when to escalate questions and concerns when appropriate.</li></ul><div>
The hourly pay range for this position is from $31.83 to $47.73 and pay offered will be based on experience and qualifications. 
 
Although Fred Hutch is not sponsoring most H-1B visas at this time, candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible for this position. 
 
Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), and paid parental leave (up to 4 weeks).</div>
Additional Information: We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at hrops@fredhutch.org or by calling 206-667-4700.</div>

Clinical Research Coordinator II - Intake

LifeStance Health

<div>At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It&rsquo;s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values<ul><li>
Belonging: We cultivate a space where everyone can show up as their authentic self.</li><li>
Empathy: We seek out diverse perspectives and listen to learn without judgment.</li><li>
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.</li><li>
One Team: We realize our full potential when we work together towards our shared purpose.</li></ul>
Benefits 
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&amp;D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
ROLE OVERVIEW 
The Intake Coordinator plays a vital role in assisting new patients to establish care with a LifeStance provider. This position is responsible for scheduling initial assessments, collecting necessary demographic, verifying insurance eligibility, and managing referrals and clinical history to appropriately match patients with the most suitable providers. The Intake Coordinator facilitates the initial stages of client engagement and must possess excellent interpersonal skills.
Hours: Between the hours of operation of 8:00 am - 5:30 pm CST Monday - Friday
Compensation: $20/hour 
 
RESPONSIBILITIES 
Intake Department Interactions:<ul><li>
Efficiently handle communications via phone (inbound and outbound), email, voicemail, faxes, and chat.</li><li>
Identify and communicate patient trends and feedback, including scheduling barriers to Intake.</li><li>
Interact with Practice Operations team as necessary to ensure proper patient matching.</li></ul> 
New Patient Assistance:<ul><li>
Conduct thorough intake assessments to understand patient needs and match them with the most appropriate provider.</li><li>
Schedule initial appointments promptly and accurately with detail outlining patients&rsquo; needs including talk therapy and/or medication management.</li><li>
Collect patient insurance information and run eligibility ensuring in-network benefits for matched provider.</li><li>
Obtain and verify patient clinical history, demographic details, insurance information, and eligibility.</li><li>
Collect credit card for file and maintain compliance.</li><li>
Assist new patients with portal setup and new patient paperwork.</li><li>
Process and manage referral paperwork efficiently.</li></ul> 
Other:<ul><li>
Ensure all patient interactions and transactions are accurately documented in the Electronic Health Record (EHR) system.</li><li>
Proactively contact referral source, patient, and/or provider office to obtain additional information that is required to complete verification of benefits and/or prior authorizations.</li><li>
Contact existing patients to initiate new services based on internal and external referrals.</li><li>
Assist new patient with any questions regarding new patient appointments or referrals.</li><li>
Professionally and calmly assist with incoming emergency calls as appropriate and follow crisis call protocols.</li><li>
Perform additional tasks and responsibilities as assigned by management to support the overall efficiency of the intake department.</li><li>
Adhere to all relevant policies, regulations, and compliance standards throughout the intake process including HIPAA and PCI.</li></ul>
COMPETENCIES &amp; SKILLS<ul><li>
Adaptability: Quickly learn and adapt to the intake department&rsquo;s processes and technology, including Electronic Health Record (EHR) systems, appointment scheduling tools, and contact center systems.</li><li>
Communication Skills: Strong verbal and written communication skills to interact effectively with patients, providers, and referral sources.</li><li>
Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously.</li><li>
Customer Service: A patient-centric approach with a strong commitment to providing exceptional customer service. empathy and compassion.</li><li>
Problem-Solving: Ability to handle complex situations and make informed decisions to resolve issues efficiently.</li><li>
Detailed Oriented: Demonstrates meticulous attention to detail, ensuring accuracy and completeness in all tasks.</li><li>
Team Player: Collaborative attitude with the ability to work well in a team-oriented environment.</li></ul>
SKILLS &amp; EXPERIENCE<ul><li>
High school diploma or equivalent required; Bachelor's degree preferred.</li><li>
2+ years of experience in a contact center environment and/or healthcare environment.</li><li>
Strong computer proficiency with knowledge of Microsoft Office, Internet, and Email.</li><li>
Prior experience working with Electronic Health Record systems (EHRs), preferred.</li><li>
Clear understanding of insurance-related terminology.</li><li>
Fluency in English is required; fluency in Spanish preferred.</li><li>
Quiet, distraction free, dedicated HIPAA compliant workspace in your remote office with high-speed hard-wired internet access.</li><li>
Must be able to multi-task and prioritize work in a fast-paced work environment.</li></ul> 
PHYSICAL REQUIREMENTS<ul><li>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.</li></ul>
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant&rsquo;s sex or other status protected by local, state, or federal law.
#LI-LR1
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ADA@lifestance.com. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.</div>

Intake Coordinator (CST)

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