patient intake specialist

AdaptHealth

<div>Description:

AdaptHealth Opportunity &ndash; Apply Today!
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives &ndash; out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients&rsquo; lives, please click to apply, we would love to hear from you.
Intake Specialist
The Intake Specialist has a broad range of responsibilities including accurate and timely data entry, understanding, and selecting inventory and services in key databases, communicating with referral sources, and appropriately utilizing technology to notate patient information/communication. Intake Specialist&rsquo;s schedules can vary based on the need of the branch.
The lead specialist serves as a subject matter expert, conducts new hire training and mentor to the team.
Essential Functions and Job Responsibilities:<ul><li>
Accurately enters referrals within allotted timeframe as established; meeting productivity and quality standards as established.</li><li>
Communicates with referral sources, physician, or associated staff to ensure documentation is routed to appropriate physician for signature/completion.</li><li>
Works with leadership to ensure appropriate inventory/services are provided.</li><li>
Communicates with patients regarding their financial responsibility, collects payment and documents in patient record accordingly.</li><li>
For non-Medicaid patients communicate with patients</li><li>
Responsible for reviewing medical records for non-sales assisted referrals to ensure compliance standards are met prior to a service being rendered.</li><li>
Follows company philosophies and procedures to ensure appropriate shipping method utilized for delivery of service.</li><li>
Answers phone calls in a timely manner and assists caller.</li><li>
Reviews medical records for non-sales assisted referrals to ensure compliance standards are met prior to a service being rendered.</li><li>
Demonstrates expert knowledge of payer guidelines and reads clinical documentation to determine qualification status and compliance for all equipment and services.</li><li>
Works with community referral sources to obtain compliant documentation in a timely manner to facilitate the referral process.</li><li>
Contacts patients when documentation received does not meet payer guidelines, provide updates, and offer additional options to facilitate the referral process.</li><li>
Works with sales team to obtain necessary documentation to facilitate referral process, as well as support referral source relationships.</li><li>
Must be able to navigate through multiple online EMR systems to obtain applicable documentation.</li><li>
Works with insurance verification team to ensure all needs are met for both teams to provide accurate information to the patient and ensure payments.</li><li>
Assume on-call responsibilities during non-business hours in accordance with company policy.</li></ul><ul><li>
Lead Responsibilities:</li><li>
Supervise and provide guidance to team members in daily operations and complex case resolution</li><li>
Lead team meetings and facilitate training sessions for staff development</li><li>
Monitor team performance metrics and productivity standards, providing feedback and coaching as needed</li><li>
Serve as primary escalation point for difficult customer issues and complex regulatory compliance questions</li><li>
Develop and implement process improvements and workflow optimization strategies</li><li>
Coordinate with management on staffing needs, scheduling, and resource allocation</li><li>
Conduct new employee onboarding and ongoing training programs</li><li>
Maintain advanced expertise in Medicare guidelines, payer policies, and regulatory changes to guide team decisions</li><li>
Prepare reports and analysis on team performance, trends, and operational metrics for management review</li><li>
Maintains patient confidentiality and functions within the guidelines of HIPAA.</li><li>
Completes assigned compliance training and other education programs as required.</li><li>
Maintains compliance with AdaptHealth's Compliance Program.</li><li>
Performs other related duties as assigned.</li></ul>
Competency, Skills and Abilities:<ul><li>
Ability to appropriately interact with patients, referral sources and staff.</li><li>
Decision Making.</li><li>
Analytical and problem-solving skills with attention to detail.</li><li>
Strong verbal and written communication.</li><li>
Excellent customer service and telephone service skills.</li><li>
Proficient computer skills and knowledge of Microsoft Office.</li><li>
Ability to prioritize and manage multiple tasks.</li><li>
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
</li><li>Ability to work independently as well as follow detailed directives</li><li>
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction.</li></ul>
Requirements:

Education and Experience Requirements:<ul><li>
High school diploma or equivalent required; Associate&rsquo;s degree in healthcare administration, Business Administration, or related field preferred</li><li>
Related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.</li><li>
Exact job experience is health care organization, pharmacy that routinely bills insurance or provides Diabetics, Medical Supplies, HME, Pharmacy or healthcare (Medicare certified) services</li><li>
Specialist Level: (Entry Level):</li></ul>
One (1) year of work-related experience<ul><li>
Senior Level:</li></ul>
One (1) year of work-related experience plus
Two (2) years exact job experience<ul><li>
Lead Level:</li></ul>
One (1) year of work-related experience plus
Four (4) years exact job experience
Physical Demands and Work Environment:<ul><li>
Extended sitting at computer workstations with repetitive keyboard use; occasional standing, bending, and lifting to 10 pounds.</li><li>
Professional office setting with variable stress levels during authorization deadlines, appeals processes, and urgent patient authorization needs.</li><li>
Proficiency with computers, office equipment, payer portal systems, and healthcare software applications</li><li>
Sustained concentration, diligence, and ability to manage confidential patient and insurance information with discretion.</li><li>
Communication: Professional verbal and written communication skills for payer interactions and healthcare provider coordination at all organizational levels</li><li>
Ability to work independently with minimal supervision and availability for extended hours when required.</li><li>
Mental alertness to perform the essential functions of position.</li></ul></div>

Intake Specialist

INTEGRATED HEALTH CARE

Overview Join our dynamic healthcare team as a Medical Intake Verification Specialist! In this vital role, you will be the first point of contact for patient information, ensuring accuracy and compliance during the intake process. Your energetic approach and attention to detail will help streamline patient onboarding, verify insurance coverage, and facilitate seamless communication between patients, providers, and insurance companies. This position offers an exciting opportunity to contribute to high-quality patient care while working in a fast-paced, supportive environment committed to excellence.Duties<ul><li>Verify patient insurance coverage through insurance portals and documentation, ensuring all details are current and accurate.</li><li>Review medical records and documentation for completeness, consistency, and compliance with HIPAA regulations.</li><li>Confirm patient demographics and medical history information during intake calls or in-person visits.</li><li>Utilize medical coding knowledge, including CPT (Current Procedural Terminology), ICD-9, ICD-10, and ICD coding systems, to accurately classify diagnoses and procedures.</li><li>Collaborate with medical offices and insurance providers to resolve discrepancies or missing information promptly.</li><li>Maintain detailed records of verification processes, updates, and communications in accordance with office policies.</li><li>Support the team by assisting with administrative tasks related to medical records management and appointment scheduling as needed.</li></ul>Experience<ul><li>Prior experience working in a medical office setting or healthcare environment is highly preferred.</li><li>Knowledge of managed care processes and insurance verification procedures is essential.</li><li>Familiarity with medical terminology, medical records management, and medical coding practices is required.</li><li>Experience with HIPAA compliance standards to ensure patient confidentiality is maintained at all times.</li><li>Strong organizational skills with attention to detail; ability to handle sensitive information discreetly.</li><li>Proficiency with office software applications and electronic health record (EHR) systems. This role is perfect for motivated professionals eager to make a difference in patient care through precise verification processes! We are dedicated to fostering a positive work environment where your skills are valued, your growth is supported, and your contributions directly impact the quality of healthcare delivery.</li></ul>Pay: $18.00 - $19.00 per hourBenefits:<ul><li>Flexible schedule</li><li>Retirement plan</li></ul>Work Location: In person

Medical Intake Verification Specialist

LifeStance Health

<div>At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It&rsquo;s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values<ul><li>
Belonging: We cultivate a space where everyone can show up as their authentic self.</li><li>
Empathy: We seek out diverse perspectives and listen to learn without judgment.</li><li>
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.</li><li>
One Team: We realize our full potential when we work together towards our shared purpose.</li></ul>
Benefits 
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&amp;D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
ROLE OVERVIEW 
The Intake Coordinator plays a vital role in assisting new patients to establish care with a LifeStance provider. This position is responsible for scheduling initial assessments, collecting necessary demographic, verifying insurance eligibility, and managing referrals and clinical history to appropriately match patients with the most suitable providers. The Intake Coordinator facilitates the initial stages of client engagement and must possess excellent interpersonal skills.
Hours: Between the hours of operation of 8:00 am - 5:30 pm CST Monday - Friday
Compensation: $20/hour 
 
RESPONSIBILITIES 
Intake Department Interactions:<ul><li>
Efficiently handle communications via phone (inbound and outbound), email, voicemail, faxes, and chat.</li><li>
Identify and communicate patient trends and feedback, including scheduling barriers to Intake.</li><li>
Interact with Practice Operations team as necessary to ensure proper patient matching.</li></ul> 
New Patient Assistance:<ul><li>
Conduct thorough intake assessments to understand patient needs and match them with the most appropriate provider.</li><li>
Schedule initial appointments promptly and accurately with detail outlining patients&rsquo; needs including talk therapy and/or medication management.</li><li>
Collect patient insurance information and run eligibility ensuring in-network benefits for matched provider.</li><li>
Obtain and verify patient clinical history, demographic details, insurance information, and eligibility.</li><li>
Collect credit card for file and maintain compliance.</li><li>
Assist new patients with portal setup and new patient paperwork.</li><li>
Process and manage referral paperwork efficiently.</li></ul> 
Other:<ul><li>
Ensure all patient interactions and transactions are accurately documented in the Electronic Health Record (EHR) system.</li><li>
Proactively contact referral source, patient, and/or provider office to obtain additional information that is required to complete verification of benefits and/or prior authorizations.</li><li>
Contact existing patients to initiate new services based on internal and external referrals.</li><li>
Assist new patient with any questions regarding new patient appointments or referrals.</li><li>
Professionally and calmly assist with incoming emergency calls as appropriate and follow crisis call protocols.</li><li>
Perform additional tasks and responsibilities as assigned by management to support the overall efficiency of the intake department.</li><li>
Adhere to all relevant policies, regulations, and compliance standards throughout the intake process including HIPAA and PCI.</li></ul>
COMPETENCIES &amp; SKILLS<ul><li>
Adaptability: Quickly learn and adapt to the intake department&rsquo;s processes and technology, including Electronic Health Record (EHR) systems, appointment scheduling tools, and contact center systems.</li><li>
Communication Skills: Strong verbal and written communication skills to interact effectively with patients, providers, and referral sources.</li><li>
Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously.</li><li>
Customer Service: A patient-centric approach with a strong commitment to providing exceptional customer service. empathy and compassion.</li><li>
Problem-Solving: Ability to handle complex situations and make informed decisions to resolve issues efficiently.</li><li>
Detailed Oriented: Demonstrates meticulous attention to detail, ensuring accuracy and completeness in all tasks.</li><li>
Team Player: Collaborative attitude with the ability to work well in a team-oriented environment.</li></ul>
SKILLS &amp; EXPERIENCE<ul><li>
High school diploma or equivalent required; Bachelor's degree preferred.</li><li>
2+ years of experience in a contact center environment and/or healthcare environment.</li><li>
Strong computer proficiency with knowledge of Microsoft Office, Internet, and Email.</li><li>
Prior experience working with Electronic Health Record systems (EHRs), preferred.</li><li>
Clear understanding of insurance-related terminology.</li><li>
Fluency in English is required; fluency in Spanish preferred.</li><li>
Quiet, distraction free, dedicated HIPAA compliant workspace in your remote office with high-speed hard-wired internet access.</li><li>
Must be able to multi-task and prioritize work in a fast-paced work environment.</li></ul> 
PHYSICAL REQUIREMENTS<ul><li>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.</li></ul>
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant&rsquo;s sex or other status protected by local, state, or federal law.
#LI-LR1
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ADA@lifestance.com. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.</div>

Intake Coordinator (CST)

KabaFusion

<div>Come join an exciting and innovative company that puts the &ldquo;care&rdquo; back in healthcare! 
Why do Intake Representatives want to work here? The reason people love working for KabaFusion is because of the impact we have on our patients. Here, it doesn&rsquo;t matter what your role is, you will be part of a team that works collaboratively to change lives. You will go home knowing you&rsquo;ve made a difference and improved someone&rsquo;s life.
About us:
What started as a single pharmacy in 2010 has grown into KabaFusion becoming the largest privately held home infusion company in the country. We have a national network of pharmacies and nursing offices strategically placed to service 40+ states. Couple that with over 30 years of combined experience and it&rsquo;s no wonder why KabaFusion is the industry leader in home infusion.
About the role:
As an Intake Representative at KabaFusion, you are responsible for processing referrals and getting patients on service. This will include commercial, private and government insurances for patients receiving specialty medications; such as Remicade and Stelara. You will work collaboratively with other departments to ensure we are providing an exceptional level of patient care with each interaction.
Essential Duties &amp; Responsibilities:<ul><li>
Initiates intake process gathers relevant data from referral sources and completes intake paperwork.</li><li>
Verify insurance and eligibility along with obtaining authorizations when necessary.</li><li>
Completes start of care paperwork.</li><li>
Contact patients to confirm information and notify them of their financial obligation.</li></ul>
As an Intake Coordinator, you bring:<ul><li>
High school diploma or equivalent</li><li>
Knowledge of HCPC, ICD-10 and CPT codes</li><li>
At least 2-years previous intake experience including eligibility and authorization.</li></ul>
Our Benefits:<ul><li>
Competitive Compensation</li><li>
Benefits start on your 1st day of employment</li><li>
401K w/ 4% Match &ndash; no waiting or vesting period</li><li>
PTO / Floating Holidays / Paid Holidays</li><li>
Company Paid Life Insurance &amp; short-term disability</li><li>
Employee Assistance programs to help with mental health / wellness</li><li>
Learning &amp; Development Programs</li><li>
Perks&hellip; includes discounts on travel, cell phone, clothing, and more&hellip;</li><li>
Generous employee referral program</li></ul>
 To learn more about KabaFusion, please visit our careers page: https://www.kabafusion.com/careers/ 
KabaFusion is a mission driven company with a focus on innovation and patient care so, as an Intake Representative, if that sounds like something you want to be a part of, then look no further.</div>

Intake Representative (Specialty)

Revere Medical

<div>
 
 Why Revere Medical?
 
 
 
 Revere Medical gives new life to clinics in need of tools resources, and support so they can start delivering the personalized care their communities deserve. We&rsquo;re committed in supporting our colleagues by offering competitive benefits that contribute to your overall well-being.
 
 
 
 Is this you?
 
 
 
 Are you motivated by helping people?
 
 
 Are you committed to improving patient outcomes?
 
 
 Do you enjoy collaborating with a team to ensure personalized patient care?
 
 
 Do you want to improve the overall health of the community?
 
 
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Responsible for initial patient intake including checking vital signs, establishing reason for visit, and ensuring patient information/notes are accurate.
 </li>
 <li>
 Working with insurance companies obtaining referrals, prior authorizations, etc.
 </li>
 <li>
 Assisting with medical treatments and procedures as needed
 </li>
 <li>
 Following up with patients on test results, post procedure instructions, etc.
 </li>
 <li>
 Ordering and managing office/clinical supplies.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required.
 </li>
 <li>
 Certification from an accredited Medical Assistant preferred.
 </li>
 <li>
 Experience with EMR preferred.
 </li>
 <li>
 Able to work on your feet for extended periods of time.
 
 
 </li>
 </ul>
 
 About Revere Medical
 
 
 
 At Revere Medical we promise to provide care you can trust, outcomes you deserve, and a future you can count on. We are guided by our steadfast commitment to improving patient outcomes by empowering providers to deliver exceptional care needed to forge stronger, healthier communities. We are the leader in delivering patient-centered, provider led services that improve patient outcomes and strengthen communities.
 
 
 
 Unlock your Benefit Bundle!
 
 
 
 Enjoy
 
 premium medical coverage
 
 with
 
 exclusive Revere discounts
 
 , a
 
 company-funded HSA
 
 , plus
 
 dental &amp; vision plans
 
 to keep you smiling and seeing clearly.
 
 
 Boost your future with a
 
 401(k) + company match
 
 , and rest easy with
 
 company-paid life insurance
 
 .
 
 
 Need flexibility? Our
 
 Vacation Exchange Program
 
 has you covered.
 
 
 And that&rsquo;s just the beginning&mdash;
 
 much more awaits!
 
 
 
 
 Revere Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.
 
</div>

Medical Assistant

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