patient journey partner

F. Hoffmann-La Roche AG

Patient Journey Partner (Diagnostics - Riyadh) page is loaded Patient Journey Partner (Diagnostics - Riyadh)locations: Riyadhtime type: Tempo integralposted on: Publicado hojetime left to apply: Data de término: 2 de novembro de 2025 (12 dias restantes para se candidatar)job requisition id: 63Na Roche, você pode-se apresentar como você mesmo, abraçado pelas qualidades únicas que traz. Nossa cultura incentiva a expressão pessoal, o diálogo aberto e as conexões genuínas, onde você é valorizado e respeitado por quem você é, e permitindo que você prospere tanto pessoal como profissionalmente. É assim que pretendemos prevenir, deter e curar doenças e garantir que todos tenham acesso aos cuidados de saúde hoje e nas gerações futuras. Junte-se à Roche, onde cada voz é importante. A posiçãoThe Patient Journey Partner is designed to bridge the gap between clinical advocacy and commercial dynamics, focusing on enhancing patient care through the promotion and adoption of high medical value diagnostic solutions. This role maintains rigorous compliance with industry standards while fostering strong relationships with clinicians, driving the adoption of innovative tests, and contributing to the commercial success of Roche Diagnostics products. Your Responsibilities Define high disease burden in the country and set a strategy around those disease areas to improve patient care Deliver better outcomes for patients and better community value, ultimately resulting in better commercial results Develop and maintain robust relationships with Key Opinion Leaders (KOLs), clinicians, healthcare professionals - within and beyond the labs - to advocate the clinical and medical value of Roche Diagnostics' solutions Develop and maintain relationships with medical, clinical and lab professional organizations and societies strengthening advocacy network that will enable wider and faster adoption of innovative diagnostic solutions Develop and maintain KOL database and stakeholder engagement plan Drive the adoption of high medical value tests by ensuring alignment with patient-first healthcare approaches and latest studies and guidelines Facilitate educational initiatives, seminars, and information sessions focused on the medical value and clinical application of Roche's Diagnostics solutions Contribute to market analysis, patient journey mapping, and the development of integrated medical, access, marketing and commercial plans to address gaps and opportunities in patient care, aligning with Roche Diagnostics business and disease areas priorities Coordinate with cross-functional teams to support market introduction, reimbursement strategies, and the commercialization of products based on product lifecycle and disease area strategy that ultimately improve patient outcomes across the entire patient journey Become the first point of contact to the customer to receive and handle any queries or request ranging from medical and scientific to health-economic information (such as burden of disease, liaising with Market Access and Medical) Lead and conduct the network advisory board and round table discussion with the regional medical manager Who You Are You obtained a BSc degree in Medicine, Pharmacy, Biomedical or equivalent, and built 2 - 3 years of relevant work experience in a similar role You are able to develop and implement local integrated plans for the assigned portfolio You are skilled at engaging and establishing professional relationship with clinicians, KOLs and scientists. You are able to identify clinician needs and translate them into educational programs and action plans You are able to navigate the intersection of clinical advocacy and commercial strategy, maintaining a balanced approach that prioritizes patient care and compliance. You are able to merge clinical advocacy with commercial insights, fostering educational and strategic initiatives You have excellent interpersonal skills, advanced written/oral communication and presentation skills, and you are fluent in English and Arabic (verbal and written) You are agile, well organized, proactive and able to achieve goals on time Quem nós somosUm futuro mais saudável nos leva a inovar. Juntos, mais de 100 mil funcionários em todo o mundo se dedicam ao avanço da ciência, garantindo que todos tenham acesso à saúde hoje e nas próximas gerações. Nossos esforços resultam em mais de 26 milhões de pessoas tratadas com nossos medicamentos e mais de 30 bilhões de testes realizados usando nossos produtos de diagnóstico. Nós nos capacitamos para explorar novas possibilidades, promover a criatividade e manter as nossas ambições altas, para fornecer soluções de saúde que mudem a vida e causem um impacto global.Vamos construir juntos um futuro mais saudável. A Roche é um empregador que pratica políticas de igualdade de oportunidades.<img src="https://www.jobg8.com/Tracking.aspx?EckMS5zY42CPCmV98SwuBAFJaqZ4ZDg3x" width="0" height="0" />

Patient Journey Partner (Diagnostics - Riyadh)

Roche

<div>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.<div>
The Position</div>
The Patient Journey Partner is designed to bridge the gap between clinical advocacy and commercial dynamics, focusing on enhancing patient care through the promotion and adoption of high medical value diagnostic solutions. This role maintains rigorous compliance with industry standards while fostering strong relationships with clinicians, driving the adoption of innovative tests, and contributing to the commercial success of Roche Diagnostics products.
Your Responsibilities<ul><li>
Define high disease burden in the country and set a strategy around those disease areas to improve patient care</li><li>
Deliver better outcomes for patients and better community value, ultimately resulting in better commercial results</li><li>
Develop and maintain robust relationships with Key Opinion Leaders (KOLs), clinicians, healthcare professionals - within and beyond the labs - to advocate the clinical and medical value of Roche Diagnostics&rsquo; solutions</li><li>
Develop and maintain relationships with medical, clinical and lab professional organizations and societies strengthening advocacy network that will enable wider and faster adoption of innovative diagnostic solutions</li><li>
Develop and maintain KOL database and stakeholder engagement plan</li><li>
Drive the adoption of high medical value tests by ensuring alignment with patient-first healthcare approaches and latest studies and guidelines</li><li>
Facilitate educational initiatives, seminars, and information sessions focused on the medical value and clinical application of Roche&rsquo;s Diagnostics solutions</li><li>
Contribute to market analysis, patient journey mapping, and the development of integrated medical, access, marketing and commercial plans to address gaps and opportunities in patient care, aligning with Roche Diagnostics business and disease areas priorities</li><li>
Coordinate with cross-functional teams to support market introduction, reimbursement strategies, and the commercialization of products based on product lifecycle and disease area strategy that ultimately improve patient outcomes across the entire patient journey</li><li>
Become the first point of contact to the customer to receive and handle any queries or request ranging from medical and scientific to health-economic information (such as burden of disease, liaising with Market Access and Medical)</li><li>
Lead and conduct the network advisory board and round table discussion with the regional medical manager</li></ul>
Who You Are<ul><li>
You obtained a BSc degree in Medicine, Pharmacy, Biomedical or equivalent, and built 2 &ndash; 3 years of relevant work experience in a similar role</li><li>
You are able to develop and implement local integrated plans for the assigned portfolio</li><li>
You are skilled at engaging and establishing professional relationship with clinicians, KOLs and scientists. You are able to identify clinician needs and translate them into educational programs and action plans</li><li>
You are able to navigate the intersection of clinical advocacy and commercial strategy, maintaining a balanced approach that prioritizes patient care and compliance. You are able to merge clinical advocacy with commercial insights, fostering educational and strategic initiatives</li><li>
You have excellent interpersonal skills, advanced written/oral communication and presentation skills, and you are fluent in English and Arabic (verbal and written)</li><li>
You are agile, well organized, proactive and able to achieve goals on time</li></ul><div>
Who we are</div>
A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. 
Let&rsquo;s build a healthier future, together.
Roche is an Equal Opportunity Employer.</div>

<div>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.<div>
The Position</div>
The Patient Journey Partner Internship is a 6 months rotational development program at Roche. The program is tailored for high potential individuals at an early stage of their career, and NO work experience is required. The program accelerates their professional development and enables them to be key contributors to Roche's purpose and what patients need next.
Your Responsibilities<ul><li>
The PJP focuses on the importance of bringing the outside in, working with partners to uncover all potential opportunities to transform outcomes for patients, faster. The PJP also brings the inside out, to bring Roche expertise, science and knowledge to the ecosystem</li><li>
Acts as trusted partner and is the primary (but non-exclusive) point of contact between stakeholders and Roche; the PJP shares the patient and stakeholder community needs internally, prioritizes and secures resources, and drives solutions that deliver outcomes faster</li><li>
Partners with patient journey partners to remove roadblocks and unlock possibilities to deliver value for patients and the community</li><li>
Stewards Roche&rsquo;s products through their lifecycle and supports their appropriate use, which includes sharing their merits with HCPs in a truthful and balanced manner</li><li>
By overseeing the patient journey in its entirety, the PJP acts as a system thinker with the ability to identify shared purpose among stakeholders and leverages this to co-create solutions with stakeholders in the ecosystem</li><li>
The role is empowered to pull in expertise and resources locally and from the network as needed, including in collaboration with other PJPs</li><li>
Ensuring great experiences whenever stakeholders in the ecosystem engage with Roche employees, products and services.</li></ul>
Who You Are<ul><li>
You hold a Bachelor's degree in Pharmacy</li><li>
You are at an early stage in your career. Fresh graduates will be preferred</li><li>
Preferably, you have a basic understanding of the healthcare system</li><li>
You are eager to work with diverse cultures</li><li>
You are curious and have passion for learning new things, and have high degree of integrity and courage</li><li>
You have excellent communication and innovative skills</li><li>
You are proficient in English</li></ul>
Our mission 
Roche is a global pioneer and leader in Personalized Healthcare. We provide breakthrough differentiated medicines and diagnostic tests using expertise in Science, Technology, and Data so that people can live better lives. We believe it is urgent to deliver medical solutions right now &ndash; even as we develop innovations for the future. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. 
We are living in truly historic times. The rapid digitalization of healthcare fuels an accelerated transformation in our industry. This change requires leaders who are entrepreneurial, who trust &amp; encourage teams to take risks, learn and progress quickly. 
Program Characteristics/Scope
<ul><li>A rotational talent development program</li><li>
6 months in different disciplines</li></ul><div>
Who we are</div>
A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. 
Let&rsquo;s build a healthier future, together.
Roche is an Equal Opportunity Employer.</div>

Management Partner

Patient Partnership Lead page is loaded Patient Partnership Leadlocations: Riyadhtime type: Tempo integralposted on: Publicado hojetime left to apply: Data de término: 2 de novembro de 2025 (13 dias restantes para se candidatar)job requisition id: 10Na Roche, você pode-se apresentar como você mesmo, abraçado pelas qualidades únicas que traz. Nossa cultura incentiva a expressão pessoal, o diálogo aberto e as conexões genuínas, onde você é valorizado e respeitado por quem você é, e permitindo que você prospere tanto pessoal como profissionalmente. É assim que pretendemos prevenir, deter e curar doenças e garantir que todos tenham acesso aos cuidados de saúde hoje e nas gerações futuras. Junte-se à Roche, onde cada voz é importante. A posiçãoAt Roche Saudi, we are committed to transforming healthcare for patients in the Kingdom, in alignment with Saudi Vision 2030's health sector transformation. The Patient Partnership Lead is a pivotal, boundary-spanning role focused on bringing the patient voice to the core of our operations and co-creating solutions that address critical gaps in the patient journey. This role challenges the status quo by moving beyond transactional engagement to build deep, trust-based, strategic partnerships with the patient community, leading to faster and more impactful health outcomes.The Patient Partnership Lead will act as the key orchestrator between the Saudi patient community and Roche, ensuring patient needs inform our strategies across the entire value chain-from early access to regulatory discussions and ongoing support. Your Responsibilities 1. Strategic Patient Community Engagement: Build Strategic Partnerships: Serve as the primary point of contact and trusted partner for key patient organizations, patient advocates, and community leaders in Saudi Arabia. Outside-In Integration: Systematically gather and prioritize patient and caregiver insights, perspectives, and pain points from the external ecosystem and translate them into actionable internal insights for cross-functional teams (e.g., Medical, Market Access, Commercial, Regulatory). Co-Creation of Value: Lead the design and implementation of programs and initiatives co-created with patient partners to remove roadblocks, enhance the patient experience, and unlock opportunities that deliver measurable value for patients and the community. Advisory and Consultation: Plan and facilitate patient advisory boards, focus groups, and collaborative workshops to embed the patient perspective into clinical development, access, and support strategies. 2. Internal Orchestration and Leadership: Cross-Functional Collaboration: Work as a system thinker to oversee and simplify the patient journey, identifying shared purpose among internal and external stakeholders to drive integrated solutions. Collaboration with Global Teams: Act as the point of contact between local affiliates and global Patient Partnership teams to align local strategies with global priorities and share best practices. Resource Mobilization: Share the patient community's needs internally, secure necessary local and network resources, and drive solutions that accelerate positive outcomes. Cultural Champion: Champion a patient-centric culture within the Roche Saudi affiliate, providing leadership, education, and best practices on effective and compliant patient engagement. Governance & Compliance: Ensure all patient partnership activities strictly adhere to local Saudi regulations, Roche's global ethical guidelines, and compliance standards. 3. External Advocacy and Representation: Voice of Roche: Represent Roche Saudi in external forums, summits, and advocacy events, clearly communicating our commitment to patient partnership and co-developed solutions. Policy & Access: Advocate for policies and systemic changes in collaboration with patient groups and relevant government stakeholders (regulators, providers) that improve patient access to diagnosis, care, and innovative therapies. Communication: Oversee the development of clear, accessible, and compliant communication materials for patient communities, translating complex scientific or medical information into lay language. Who You Are Education: University degree (e.g., Pharmacy, Public Health, Life Sciences, or a relevant field). An advanced degree Master's/MBA) is a plus. Minimum of 5+ years of experience in the pharmaceutical or healthcare sector. Hands-on experience in patient advocacy, patient engagement, or patient relations, preferably within the KSA healthcare landscape. Proven experience in leading cross-functional projects and strategies. Demonstrated success in building trust-based, strategic relationships with external stakeholders, particularly Patient Advocacy Groups (PAGs) or Key Opinion Leaders (KOLs). Fluency in both written and spoken English and Arabic is mandatory. Deep understanding of the Saudi healthcare ecosystem, including Vision 2030 priorities, and the related challenges and opportunities for patients. Strong business and strategic acumen with the ability to balance patient needs with organizational goals. Exceptional communication, presentation, and negotiation skills. Ability to act as an agile, networked, and empowered leader in a complex, matrixed environment. Previous experience in a Patient Journey Partner (PJP) or similar ecosystem-focused role is a plus. Knowledge of digital health solutions and their potential to impact the patient journey in Saudi Arabia. Experience in a disease area relevant to Roche's portfolio (e.g., Oncology, Rare Diseases, Neuroscience). Quem nós somosUm futuro mais saudável nos leva a inovar. Juntos, mais de 100 mil funcionários em todo o mundo se dedicam ao avanço da ciência, garantindo que todos tenham acesso à saúde hoje e nas próximas gerações. Nossos esforços resultam em mais de 26 milhões de pessoas tratadas com nossos medicamentos e mais de 30 bilhões de testes realizados usando nossos produtos de diagnóstico. Nós nos capacitamos para explorar novas possibilidades, promover a criatividade e manter as nossas ambições altas, para fornecer soluções de saúde que mudem a vida e causem um impacto global.Vamos construir juntos um futuro mais saudável. A Roche é um empregador que pratica políticas de igualdade de oportunidades.<img src="https://www.jobg8.com/Tracking.aspx?V5p2YvJYMMPfWWlMpnFDAczedILbpU6Zb" width="0" height="0" />

Patient Partnership Lead

<div>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.<div>
The Position</div>
At Roche Saudi, we are committed to transforming healthcare for patients in the Kingdom, in alignment with Saudi Vision 2030's health sector transformation. The Patient Partnership Lead is a pivotal, boundary-spanning role focused on bringing the patient voice to the core of our operations and co-creating solutions that address critical gaps in the patient journey. This role challenges the status quo by moving beyond transactional engagement to build deep, trust-based, strategic partnerships with the patient community, leading to faster and more impactful health outcomes.
The Patient Partnership Lead will act as the key orchestrator between the Saudi patient community and Roche, ensuring patient needs inform our strategies across the entire value chain&mdash;from early access to regulatory discussions and ongoing support.
Your Responsibilities
1. Strategic Patient Community Engagement:<ul><li>
Build Strategic Partnerships: Serve as the primary point of contact and trusted partner for key patient organizations, patient advocates, and community leaders in Saudi Arabia.</li><li>
Outside-In Integration: Systematically gather and prioritize patient and caregiver insights, perspectives, and pain points from the external ecosystem and translate them into actionable internal insights for cross-functional teams (e.g., Medical, Market Access, Commercial, Regulatory).</li><li>
Co-Creation of Value: Lead the design and implementation of programs and initiatives co-created with patient partners to remove roadblocks, enhance the patient experience, and unlock opportunities that deliver measurable value for patients and the community.</li><li>
Advisory and Consultation: Plan and facilitate patient advisory boards, focus groups, and collaborative workshops to embed the patient perspective into clinical development, access, and support strategies.</li></ul>
2. Internal Orchestration and Leadership:<ul><li>
Cross-Functional Collaboration: Work as a system thinker to oversee and simplify the patient journey, identifying shared purpose among internal and external stakeholders to drive integrated solutions.</li><li>
Collaboration with Global Teams: Act as the point of contact between local affiliates and global Patient Partnership teams to align local strategies with global priorities and share best practices.</li><li>
Resource Mobilization: Share the patient community's needs internally, secure necessary local and network resources, and drive solutions that accelerate positive outcomes.</li><li>
Cultural Champion: Champion a patient-centric culture within the Roche Saudi affiliate, providing leadership, education, and best practices on effective and compliant patient engagement.</li><li>
Governance &amp; Compliance: Ensure all patient partnership activities strictly adhere to local Saudi regulations, Roche's global ethical guidelines, and compliance standards.</li></ul>
3. External Advocacy and Representation:<ul><li>
Voice of Roche: Represent Roche Saudi in external forums, summits, and advocacy events, clearly communicating our commitment to patient partnership and co-developed solutions.</li><li>
Policy &amp; Access: Advocate for policies and systemic changes in collaboration with patient groups and relevant government stakeholders (regulators, providers) that improve patient access to diagnosis, care, and innovative therapies.</li><li>
Communication: Oversee the development of clear, accessible, and compliant communication materials for patient communities, translating complex scientific or medical information into lay language.</li></ul>
Who You Are<ul><li>
Education: University degree (e.g., Pharmacy, Public Health, Life Sciences, or a relevant field). An advanced degree Master's/MBA) is a plus.</li><li>
Minimum of 5+ years of experience in the pharmaceutical or healthcare sector.</li><li>
Hands-on experience in patient advocacy, patient engagement, or patient relations, preferably within the KSA healthcare landscape.</li><li>
Proven experience in leading cross-functional projects and strategies.</li><li>
Demonstrated success in building trust-based, strategic relationships with external stakeholders, particularly Patient Advocacy Groups (PAGs) or Key Opinion Leaders (KOLs).</li><li>
Fluency in both written and spoken English and Arabic is mandatory.</li><li>
Deep understanding of the Saudi healthcare ecosystem, including Vision 2030 priorities, and the related challenges and opportunities for patients.</li><li>
Strong business and strategic acumen with the ability to balance patient needs with organizational goals.</li><li>
Exceptional communication, presentation, and negotiation skills.</li><li>
Ability to act as an agile, networked, and empowered leader in a complex, matrixed environment.</li><li>
Previous experience in a Patient Journey Partner (PJP) or similar ecosystem-focused role is a plus.</li><li>
Knowledge of digital health solutions and their potential to impact the patient journey in Saudi Arabia.</li><li>
Experience in a disease area relevant to Roche's portfolio (e.g., Oncology, Rare Diseases, Neuroscience).</li></ul><div>
Who we are</div>
A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. 
Let&rsquo;s build a healthier future, together.
Roche is an Equal Opportunity Employer.</div>

F. Hoffmann-La Roche Gruppe

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position At Roche Saudi, we are committed to transforming healthcare for patients in the Kingdom, in alignment with Saudi Vision 2030's health sector transformation. The Patient Partnership Lead is a pivotal, boundary-spanning role focused on bringing the patient voice to the core of our operations and co-creating solutions that address critical gaps in the patient journey. This role challenges the status quo by moving beyond transactional engagement to build deep, trust based, strategic partnerships with the patient community, leading to faster and more impactful health outcomes. The Patient Partnership Lead will act as the key orchestrator between the Saudi patient community and Roche, ensuring patient needs inform our strategies across the entire value chain-from early access to regulatory discussions and ongoing support. Your Responsibilities 1. Strategic Patient Community Engagement <ul> <li>Build Strategic Partnerships: Serve as the primary point of contact and trusted partner for key patient organizations, patient advocates, and community leaders in Saudi Arabia.</li> <li>Outside In Integration: Systematically gather and prioritize patient and caregiver insights, perspectives, and pain points from the external ecosystem and translate them into actionable internal insights for cross functional teams (e.g., Medical, Market Access, Commercial, Regulatory).</li> <li>Co Creation of Value: Lead the design and implementation of programs and initiatives co created with patient partners to remove roadblocks, enhance the patient experience, and unlock opportunities that deliver measurable value for patients and the community.</li> <li>Advisory and Consultation: Plan and facilitate patient advisory boards, focus groups, and collaborative workshops to embed the patient perspective into clinical development, access, and support strategies.</li> </ul> 2. Internal Orchestration and Leadership <ul> <li>Cross Functional Collaboration: Work as a system thinker to oversee and simplify the patient journey, identifying shared purpose among internal and external stakeholders to drive integrated solutions.</li> <li>Collaboration with Global Teams: Act as the point of contact between local affiliates and global Patient Partnership teams to align local strategies with global priorities and share best practices.</li> <li>Resource Mobilization: Share the patient community's needs internally, secure necessary local and network resources, and drive solutions that accelerate positive outcomes.</li> <li>Cultural Champion: Champion a patient centric culture within the Roche Saudi affiliate, providing leadership, education, and best practices on effective and compliant patient engagement.</li> <li>Governance & Compliance: Ensure all patient partnership activities strictly adhere to local Saudi regulations, Roche's global ethical guidelines, and compliance standards.</li> </ul> 3. External Advocacy and Representation <ul> <li>Voice of Roche: Represent Roche Saudi in external forums, summits, and advocacy events, clearly communicating our commitment to patient partnership and co developed solutions.</li> <li>Policy & Access: Advocate for policies and systemic changes in collaboration with patient groups and relevant government stakeholders (regulators, providers) that improve patient access to diagnosis, care, and innovative therapies.</li> <li>Communication: Oversee the development of clear, accessible, and compliant communication materials for patient communities, translating complex scientific or medical information into lay language.</li> </ul> Who You Are <ul> <li>Education: University degree (e.g., Pharmacy, Public Health, Life Sciences, or a relevant field). An advanced degree Master's/MBA is a plus.</li> <li>Minimum of 5+ years of experience in the pharmaceutical or healthcare sector.</li> <li>Hands on experience in patient advocacy, patient engagement, or patient relations, preferably within the KSA healthcare landscape.</li> <li>Proven experience in leading cross functional projects and strategies.</li> <li>Demonstrated success in building trust based, strategic relationships with external stakeholders, particularly Patient Advocacy Groups (PAGs) or Key Opinion Leaders (KOLs).</li> <li>Fluency in both written and spoken English and Arabic is mandatory.</li> <li>Deep understanding of the Saudi healthcare ecosystem, including Vision 2030 priorities, and the related challenges and opportunities for patients.</li> <li>Strong business and strategic acumen with the ability to balance patient needs with organizational goals.</li> <li>Exceptional communication, presentation, and negotiation skills.</li> <li>Ability to act as an agile, networked, and empowered leader in a complex, matrixed environment.</li> <li>Previous experience in a Patient Journey Partner (PJP) or similar ecosystem focused role is a plus.</li> <li>Knowledge of digital health solutions and their potential to impact the patient journey in Saudi Arabia.</li> <li>Experience in a disease area relevant to Roche's portfolio (e.g., Oncology, Rare Diseases, Neuroscience).</li> </ul> Who we are A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life changing healthcare solutions that make a global impact. Let's build a healthier future, together. Roche is an Equal Opportunity Employer.<img src="https://www.jobg8.com/Tracking.aspx?FQXNT6u9OH1UGlklD0utuWzbOeSBJxVDl" width="0" height="0" />

Dezy

About the RoleAs a Consumer Experience Dentist, you will play a pivotal role in shaping andmonitoring the patient experience across all our clinics. This is not a traditional clinicalrole&mdash;it combines clinical expertise, patient empathy, and operational excellence. Youwill ensure that patients receive world-class care, teams follow consistent protocols,and every clinic delivers on our brand promise.This is a high-impact role, requiring frequent clinic visits, sharp observation, structuredreporting, and collaboration with leadership to drive improvements.Key Responsibilities1. Patient Journey Audits<ul><li>Conduct regular clinic visits to observe and assess the complete patient</li></ul>journey&mdash;from reception to consultation, treatment explanation, and follow-up.<ul><li>Identify friction points, lapses, or inconsistencies in patient experience.</li><li>Perform spot checks on hospitality, waiting time, treatment clarity, and</li></ul>transparency.2. Experience Strategy &amp; Process Optimization<ul><li>Develop frameworks to standardize consultation and patient care across all</li></ul>clinics.<ul><li>Partner with operations to reduce friction and ensure seamless patient flow.</li><li>Suggest and implement improvements in patient communication, hospitality,</li></ul>and comfort.3. Data-Driven Insights<ul><li>Collect and analyze patient feedback during clinic visits.</li><li>Report recurring issues to leadership with actionable recommendations.</li><li>Track key experience metrics (NPS, patient satisfaction, follow-up adherence).</li></ul>Who You Are<ul><li>BDS/MDS with 1&ndash;3 years of clinical experience.</li><li>Strong understanding of patient psychology, communication, and hospitality in</li></ul>healthcare.<ul><li>Prior exposure to clinic operations, consumer experience, or quality audits is a</li></ul>plus.<ul><li>Analytical and structured thinker who can convert observations into actionable</li></ul>insights.<ul><li>Strong communication and influencing skills to coach doctors and staff</li></ul>effectively.<ul><li>Willingness to travel frequently within Bangalore across all clinics.</li></ul>Salary : 3.5 - 5 LPA language : English &amp; Kannada (Mandatory)If Interested share your CV to dr.tahseen@doc32.inJob Type: Full-timePay: &#8377;30,000.00 - &#8377;40,000.00 per monthWork Location: In person

Consumer Experience Dentist

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