patient liaison

Nuvance Health

<div>Description 
 
At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what&rsquo;s possible for you and your career. 
 
Norwalk Hospital is a 366-bed academic and community medical center serving Fairfield County, Connecticut, and the surrounding New York Metro area. We are a Level II Trauma Center and Joint Replacement Center of Excellence, and we provide advanced cancer, heart, and neuroscience care.
 
 
Our accolades include the following: 
<ul><li>
The Leapfrog Group - Grade A for quality and patient safety</li><li>
Healthgrades - America&rsquo;s 50 Best Hospitals
</li><li>U.S. News &amp; World Report - high performance in heart failure treatment</li></ul> 
 
At Norwalk Hospital, we prioritize the health and well-being of our team, fostering a friendly and supportive culture where collaboration and compassion are at the heart of what we do. From the moment you step through our doors, you&rsquo;ll experience a sense of community that makes our hospital a truly special place to work. Our employees feel a deep connection here because we&rsquo;re not just part of the community &ndash; we are its center.
Summary:
Facilitates patient flow through the system from scheduling through registration check in so that patients have a &quot;one touch&quot; registration/scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration functions, insurance eligibility verification, patient liability collection, scheduling and admitting duties. Provides estimates for services when appropriate. Receives and processes patient financial liability payments. Working hours may include weekends, evenings, overnights and holidays
Responsibilities:
1. Responsible for greeting patients and / or physicians, staff, co-workers and guests promptly and in a professional manner. Checks patients into the system and provides direction based on appointment location, financial clearance and counseling status. Acknowledges and assists patients with special needs and respects confidentiality. 2. Responds to telephone calls according to established customer service standards. Provides requested information to callers. When assigned to scheduling, contributes to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements. 3. Performs accurate search / selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Indes (EMPI) and to ensure the accuracy of patient identification. 4. Accurately establishes and schedules appointments for services from patients directly or physician's offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact to patients to obtain additional information or confirm scheduled appointments. 5. Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered. 6. Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate. 7. Provides estimates for services when appropriate, communicates and actively solicits patient liability. 8. Enters testing orders in the appropriate system when necessary. Requires an understanding of coding, procedural protocols, and the charge description master. 9. Employee responsible to obtain signatures for all required organization, state and federal consents and / or notifications. 10. Responsible for remaining compliant, current, and knowledgeable with Department Policies and Procedures. 11. Fulfills all compliance responsibilities related to the position including HIPAA, EMTALA and Patient Bill of Rights. 12. Performs other duties as assigned. 
Other Information:
Education: Essential: HS Diploma with minimum of 2 years job related experience. Associate degree with 6 months job-related experience - Preferred. Other Information: Minimum Experience of 1 year preferred in a job-related experience. Basic MS Word &amp; MS Excel. Customer Service and organizational skills. Criteria Desired: National Association of Healthcare Access Management (NAHAM) certification within one year of hire. 
Company: Norwalk Hospital Association
Org Unit: 455
Department: Patient Access
Exempt: No
Salary Range: $19.57 - $21.63 Hourly 

With strong hearts and open minds, we&rsquo;re pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health!</div>

Patient Access Liaison 1

Amgen

<div>Join Amgen&rsquo;s Mission of Serving Patients
At Amgen, if you feel like you&rsquo;re part of something bigger, it&rsquo;s because you are. Our shared mission&mdash;to serve patients living with serious illnesses&mdash;drives all that we do.
Since 1980, we&rsquo;ve helped pioneer the world of biotech in our fight against the world&rsquo;s toughest diseases. With our focus on four therapeutic areas &ndash;Oncology, Inflammation, General Medicine, and Rare Disease&ndash; we reach millions of patients each year. Amgen is advancing a broad and deep pipeline and portfolio of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you&rsquo;ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you&rsquo;ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Patient Access Liaison &ndash; TEPEZZA - Rare Disease
Live
What you will do
Let&rsquo;s do this. Let&rsquo;s change the world. In this vital role you will provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers and executives. Strong knowledge and demonstrated history of access and reimbursement for buy and bill/infused pharmaceutical products is required. The PAL works in highly visible, strong team environment to provide exceptional customer service on all levels.
The PAL will work with the patient, the physician and the Site of Care to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. The PAL will work with numerous internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care to facilitate and improve patient access to insurance, medications, financial support, resources and more.
Responsibilities<ul><li>
Secure written or electronic patient HIPAA for patients in the assigned geography</li><li>
Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections</li><li>
Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patient&rsquo;s family and team of healthcare providers to empower the patient to become their own advocate</li><li>
Educate the patient on TEPEZZA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access</li><li>
Provide information on co-pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and needed</li><li>
Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Horizon rare disease therapies, common prior authorization requirements, and coding and billings requirements</li><li>
Provide access and reimbursement education based on the enrolled patient&rsquo;s TEPEZZA benefits to physician offices and sites of care</li><li>
Educate the physician office and/or SOC on TEPEZZA coverage based on the patient&rsquo;s benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access</li><li>
Investigate access challenges pre and post-infusion to include support for denied claims and claim reviews</li><li>
Partner with Safety and PV and report AE&rsquo;s and product complaints through medical information.</li><li>
Work closely with the Horizon cross functional team including Case Managers, the Site of Care team, market access, matrix partners and external vendors</li><li>
Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements</li></ul>
Win
What we expect of you
We are all different, yet we all use our unique contributions to serve patients.
Basic Qualifications:
Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience
OR 
Master's degree and 4 years of patient services, and/or access and reimbursement, experience 
OR
Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience
Preferred Qualifications:<ul><li>
Scientific background and ability to learn product and disease information.</li><li>
Nursing or other clinical background a plus</li><li>
Access and reimbursement for buy and bill products</li><li>
Orphan or Rare disease experience.</li><li>
Familiarity with HIPAA guidelines and FDA requirements.</li><li>
Familiarity with and Adherence to internal and OIG Compliance guidelines a must</li><li>
Ability to handle difficult patient cases and resolve hurdles.</li><li>
Ability to work in team environment and manage communication with case Liaisons and sales reps.</li><li>
Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment.</li><li>
Strong analytical skills and ability to report on meaningful activity in the region.</li><li>
Proficient in Microsoft Office.</li><li>
Professional, proactive demeanor.</li><li>
Strong interpersonal skills and strategic mindset.</li><li>
Excellent written and verbal communication skills.</li><li>
Potential for up to 50% travel, including some overnight and weekend commitments.</li></ul>
Thrive
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for our teammates&rsquo; professional and personal growth and well-being.
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.
Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:<ul><li>
Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.</li><li>
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan</li><li>
Stock-based long-term incentives</li><li>
Award-winning time-off plans and bi-annual company-wide shutdowns</li><li>
Flexible work models, including remote work arrangements, where possible</li></ul>
Apply now for a career that defies imagination
Objects in your future are closer than they appear. Join us.
careers.amgen.com
Application deadline
Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Patient Access Liaison - TEPEZZA - Newark, NJ

<div>Join Amgen&rsquo;s Mission of Serving Patients
At Amgen, if you feel like you&rsquo;re part of something bigger, it&rsquo;s because you are. Our shared mission&mdash;to serve patients living with serious illnesses&mdash;drives all that we do.
Since 1980, we&rsquo;ve helped pioneer the world of biotech in our fight against the world&rsquo;s toughest diseases. With our focus on four therapeutic areas &ndash;Oncology, Inflammation, General Medicine, and Rare Disease&ndash; we reach millions of patients each year. Amgen is advancing a broad and deep pipeline and portfolio of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you&rsquo;ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you&rsquo;ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Patient Access Liaison &ndash; TEPEZZA - Rare Disease
Live
What you will do
Let&rsquo;s do this. Let&rsquo;s change the world. In this vital role you will provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers and executives. Strong knowledge and demonstrated history of access and reimbursement for buy and bill/infused pharmaceutical products is required. The PAL works in highly visible, strong team environment to provide exceptional customer service on all levels.
The PAL will work with the patient, the physician and the Site of Care to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. The PAL will work with numerous internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care to facilitate and improve patient access to insurance, medications, financial support, resources and more.
Responsibilities<ul><li>
Secure written or electronic patient HIPAA for patients in the assigned geography</li><li>
Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections</li><li>
Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patient&rsquo;s family and team of healthcare providers to empower the patient to become their own advocate</li><li>
Educate the patient on TEPEZZA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access</li><li>
Provide information on co-pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and needed</li><li>
Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Horizon rare disease therapies, common prior authorization requirements, and coding and billings requirements</li><li>
Provide access and reimbursement education based on the enrolled patient&rsquo;s TEPEZZA benefits to physician offices and sites of care</li><li>
Educate the physician office and/or SOC on TEPEZZA coverage based on the patient&rsquo;s benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access</li><li>
Investigate access challenges pre and post-infusion to include support for denied claims and claim reviews</li><li>
Partner with Safety and PV and report AE&rsquo;s and product complaints through medical information.</li><li>
Work closely with the Horizon cross functional team including Case Managers, the Site of Care team, market access, matrix partners and external vendors</li><li>
Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements</li></ul>
Win
What we expect of you
We are all different, yet we all use our unique contributions to serve patients.
Basic Qualifications:
Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience
OR 
Master's degree and 4 years of patient services, and/or access and reimbursement, experience 
OR
Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience
Preferred Qualifications:<ul><li>
Scientific background and ability to learn product and disease information.</li><li>
Nursing or other clinical background a plus</li><li>
Access and reimbursement for buy and bill products</li><li>
Orphan or Rare disease experience.</li><li>
Familiarity with HIPAA guidelines and FDA requirements.</li><li>
Familiarity with and Adherence to internal and OIG Compliance guidelines a must</li><li>
Ability to handle difficult patient cases and resolve hurdles.</li><li>
Ability to work in team environment and manage communication with case Liaisons and sales reps.</li><li>
Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment.</li><li>
Strong analytical skills and ability to report on meaningful activity in the region.</li><li>
Proficient in Microsoft Office.</li><li>
Professional, proactive demeanor.</li><li>
Strong interpersonal skills and strategic mindset.</li><li>
Excellent written and verbal communication skills.</li><li>
Potential for up to 50% travel, including some overnight and weekend commitments.</li></ul>
Thrive
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for our teammates&rsquo; professional and personal growth and well-being.
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.
Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:<ul><li>
Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.</li><li>
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan</li><li>
Stock-based long-term incentives</li><li>
Award-winning time-off plans and bi-annual company-wide shutdowns</li><li>
Flexible work models, including remote work arrangements, where possible</li></ul>
Apply now for a career that defies imagination
Objects in your future are closer than they appear. Join us.
careers.amgen.com
Application deadline
Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Patient Access Liaison - TEPEZZA- Pittsburgh, PA

Patient Access Liaison - TEPEZZA- Milwaukee, WI

Keck Medicine of USC

<div>
 Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed.
 
 
 
 Essential Duties
 
 
 
 
 <ul>
 <li>
 Demonstrates competency in the quality of work and knowledge of a Patient Access Representative.
 </li>
 <li>
 Strives for first call resolution and demonstrates high level of customer service.
 </li>
 <li>
 Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external.
 </li>
 <li>
 Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily.
 </li>
 <li>
 Exhibits collegial and professional demeanor in all interactions.
 </li>
 <li>
 Contributes effectively as a productive team member to the Patient Access Center and USC/Keck.
 </li>
 <li>
 Follows USC/Keck Communications standard and policy.
 </li>
 <li>
 . Accepts alternate assignments to any area within the organization as assigned by Management.
 </li>
 <li>
 Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work.
 </li>
 <li>
 Other duties as assigned.
 </li>
 <li>
 May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner.
 </li>
 <li>
 May perform follow up checks with all open pages while on shift and before leaving shift
 </li>
 <li>
 Demonstrates proficiency in ensuring that all information housed within the Call Management system and Qgenda is sent for updates to management and readily accessed when needed.
 </li>
 <li>
 Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel.
 </li>
 <li>
 Processes messages following departmental procedure and ensuring compliance with HIPAA regulations.
 </li>
 <li>
 Utilizes organizationally defined systems to perform patient communication.
 </li>
 <li>
 Performs scheduling functions, to include scheduling, rescheduling cancelations and confirmations of appointments using organizational scheduling system.
 </li>
 <li>
 Creates and maintains medical data and reconciles to patient appointment records.
 </li>
 <li>
 Coordinates care with patient coordinators, nurses and physicians to secure appointments for patients and referring physicians.
 </li>
 <li>
 Performs data entry and maintains data bases for bumps and cancellations.
 </li>
 <li>
 Verifies insurance coverage using organizationally defined process. May determine if patient&rsquo;s insurance is contracted with USC and advise patient of any estimated financial responsibility.
 </li>
 <li>
 Using USC/Keck defined guidelines, and at their discretion, carries out Service Recovery activity, and/or escalate to any Level 3/Lead or Supervisor within the Patient Access Center.
 
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 
 <ul>
 <li>
 Req High school or equivalent
 </li>
 <li>
 Req 2 years Minimum two (2) years of experience working in a call center, customer service and/or healthcare department/ environment (or combination of that equals two or more years)
 </li>
 <li>
 Req Demonstrated interpersonal skills.
 </li>
 <li>
 Req Ability to multi-task.
 </li>
 <li>
 Req Excellent verbal and written communication skills.
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 
 <ul>
 <li>
 Pref Associate's degree Associates&rsquo; or Bachelors&rsquo; degree in healthcare, business or operations field strongly preferred.
 </li>
 <li>
 Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.
 </li>
 <li>
 Pref Knowledge of HIPPA compliance and various health insurance types preferred.
 </li>
 <li>
 Pref Knowledge of medical terminology strongly preferred.
 </li>
 <li>
 Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred.
 </li>
 <li>
 Pref Bilingual: Spanish, Chinese and other languages preferred.
 
 
 
 </li>
 </ul>
 
 Required Licenses/Certifications
 
 
 
 
 <ul>
 <li>
 Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
 
 
 
 </li>
 </ul>
 The hourly rate range for this position is $21.00 - $33.15. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
 
 
 
 Job ID
 
 REQ20173722
 
 Posted Date
 
 04/07/2026
 
 
 Apply
 
 
 Current employees apply here
</div>

Patient Access Liaison II - Access Center - Full Time 8 Hour Days (Non-Exempt) (Union)

University of Southern California

<div>Job ID REQ20173603 Category Keck Medicine of USC</div>
 <div>Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed.
Essential Duties<ul><li>
1. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative.</li><li>
2. Strives for first call resolution and demonstrates high level of customer service.</li><li>
3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external.</li><li>
4. Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily.</li><li>
5. Exhibits collegial and professional demeanor in all interactions.</li><li>
6. Contributes effectively as a productive team member to the Patient Access Center and USC/Keck.</li><li>
7. Follows USC/Keck Communications standard and policy.</li><li>
8. . Accepts alternate assignments to any area within the organization as assigned by Management.</li><li>
9. Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work.</li><li>
10. Other duties as assigned.</li><li>
11. May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner.</li><li>
12. May perform follow up checks with all open pages while on shift and before leaving shift</li><li>
13. Demonstrates proficiency in ensuring that all information housed within the Call Management system and Qgenda is sent for updates to management and readily accessed when needed.</li><li>
14. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel.</li><li>
15. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations.</li><li>
16. Utilizes organizationally defined systems to perform patient communication.</li><li>
16. Performs scheduling functions, to include scheduling, rescheduling cancelations and confirmations of appointments using organizational scheduling system.</li><li>
17. Creates and maintains medical data and reconciles to patient appointment records.</li><li>
18. Coordinates care with patient coordinators, nurses and physicians to secure appointments for patients and referring physicians.</li><li>
19. Performs data entry and maintains data bases for bumps and cancellations.</li><li>
20. Verifies insurance coverage using organizationally defined process. May determine if patient&rsquo;s insurance is contracted with USC and advise patient of any estimated financial responsibility.</li><li>
21. Using USC/Keck defined guidelines, and at their discretion, carries out Service Recovery activity, and/or escalate to any Level 3/Lead or Supervisor within the Patient Access Center.</li></ul>
Required Qualifications:<ul><li>
Req High school or equivalent</li><li>
Req 2 years Minimum two (2) years of experience working in a call center, customer service and/or healthcare department/ environment (or combination of that equals two or more years)</li></ul><ul><li>
Req Demonstrated interpersonal skills.</li><li>
Req Ability to multi-task.</li><li>
Req Excellent verbal and written communication skills.</li></ul>
Preferred Qualifications:
<ul><li>Pref Associate's degree Associates&rsquo; or Bachelors&rsquo; degree in healthcare, business or operations field strongly preferred.</li><li>
Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.</li><li>
Pref Knowledge of HIPPA compliance and various health insurance types preferred.</li><li>
Pref Knowledge of medical terminology strongly preferred.</li><li>
Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred.</li><li>
Pref Bilingual: Spanish, Chinese and other languages preferred.</li></ul>
Required Licenses/Certifications:
<ul><li>Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)</li></ul> 
The hourly rate range for this position is $21.00 &ndash; $33.15. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
<div>Job ID REQ20173603 Posted Date 04/10/2026</div></div>

Clearway Health

<div>
 Welcome to Clearway Health -At Clearway Health, we&rsquo;ve been recognized as a Great Place to Work&reg; for three years in a row&mdash;and we&rsquo;re just getting started. We&rsquo;re redefining specialty pharmacy by improving access to care, delivering personalized support, and helping patients navigate complex medication needs. Our award-winning culture is built on empowering our people to grow, contribute, and make a difference every day. If you&rsquo;re driven to create meaningful change and thrive in a collaborative, purpose-driven environment, you&rsquo;ll fit right in. If you&rsquo;re looking for a role where you can truly make an impact, keep reading below!
 
 
 
 Position Summary
 
 
 
 We&rsquo;re looking for a certified pharmacy technician who&rsquo;s ready to bring their skills and experience into the specialty pharmacy space. As our Pharmacy Patient Liaison I, you&rsquo;ll play a pivotal role as the bridge between patients and pharmacists, taking a hands-on approach to ensure exceptional care.
 
 
 In this role, your pharmacy background will allow you to support patients with complex therapies while also enabling our clinical teams to deliver outstanding results. You&rsquo;ll combine customer service excellence with a deep understanding of pharmacy operations, helping reshape the patient experience while contributing directly to the growth and success of our specialty pharmacy&mdash;and to the health system&rsquo;s overall performance.
 
 
 Working with specialty patients and their medications requires the same dedication and precision as managing high-value accounts: it&rsquo;s about cultivating trust, delivering consistent support, and driving meaningful outcomes. This isn&rsquo;t just a job&mdash;it&rsquo;s an opportunity to make a measurable impact on patient lives and business excellence at the same time.
 
 
 
 Essential Responsibilities/Duties
 
 
 
 Patient Relationship Development and Client Sales &ndash; You will focus on sales/customer service with the goal of expanding your patient account base by enrolling and retaining specialty pharmacy services offered through Clearway Health.
 
 
 Sales and Enrollment
 
 
 <ul>
 <li>
 You accomplish set goals for enrolling patients into the Clearway Health Specialty Pharmacy program. Your success is measured consistently and evaluated through various sales and reporting platforms, focusing on customer relationships and the revenue performance of each individual specialty service line.
 </li>
 <li>
 You are responsible for performing enrollment functions, including following up on provided leads for new business and generating leads through your provider relationships or direct customer service engagements.
 
 
 </li>
 </ul>
 Patient Retention
 
 
 <ul>
 <li>
 You build relationships with patients by offering them friendly, courteous, and efficient service, all while encouraging them to use Clearway Health to access its top-notch patient care services.
 </li>
 <li>
 You work closely with patients, delivering a full continuum of medication adherence support through various tools and applications.
 </li>
 <li>
 You provide outbound therapy/medication adherence check-ups by processing refills to eliminate any gaps.
 
 
 </li>
 </ul>
 Personnel Responsibilities
 
 
 <ul>
 <li>
 You are responsible for building and maintaining relationships with providers, care teams, and ancillary support to ensure the continuity of sales and enrollment functions.
 
 
 </li>
 </ul>
 Internal &amp; External Relationships
 
 
 <ul>
 <li>
 You develop and nurture trusting relationships to deliver the highest level of care for complex patients.
 </li>
 <li>
 You maintain and support pharmacy interdepartmental relationships and management, ensuring a smooth transition of patient care from clinic to pharmacy.
 </li>
 <li>
 You take the lead in creating and developing strategic partnerships with various healthcare professionals, providing them with the necessary information and support to ensure successful patient care transitions.
 
 
 </li>
 </ul>
 Operational Responsibilities
 
 
 <ul>
 <li>
 You are technically savvy, a natural problem-solver, and an effective communicator at all levels, both internally and externally.
 </li>
 <li>
 You skillfully navigate the patient Electronic Medical Record (EMR) to answer questions and provide documentation as needed for specialty pharmacy prior authorizations.
 </li>
 <li>
 You maintain effective communication with various healthcare professionals, such as doctors, nurses, clinical pharmacists, and practice managers, both in person, over the phone, and through written transmissions via EMR. Your interactions are consistently timely and professional, supporting new and ongoing initiatives.
 </li>
 <li>
 You excel at resolving high-level patient care issues, knowing when to involve managers or clinicians when needed. Your resourcefulness shines through when facing challenges, offering practical solutions to complex problems.
 </li>
 <li>
 Your capacity to work independently is evident as you manage your workload and consistently meet established goals in a fast-paced environment.
 </li>
 <li>
 You play a vital role in training and supporting new hires, helping them understand and meet the expectations for day-to-day operations in their specific roles.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 High School diploma or G.E.D. required, higher level education preferred.
 
 
 </li>
 </ul>
 
 Certificates, Licenses, Or Registrations
 
 
 
 <ul>
 <li>
 Active and unrestricted Pharmacy Technician license with the Board of Pharmacy in the respective state of application is required.
 </li>
 <li>
 Active and unrestricted National Certification verified by PTCB or ExCPT.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 2+ years of direct pharmacy experience required.
 
 
 </li>
 </ul>
 
 Knowledge &amp; Skills
 
 
 
 <ul>
 <li>
 Excellent verbal and written English communication skills required; as well as ability to communicate professionally over the phone.
 </li>
 <li>
 Excellent interpersonal skills to provide superb, personalized customer service to instill confidence and advocate for patients; ability to explain required information to customers in a comprehensible manner.
 </li>
 <li>
 Organized, strong attention to detail, ability to self-direct through multitasking and prioritizing, dependable, empathetic, focused on quality service, goal oriented.
 </li>
 <li>
 Cultural sensitivity, understanding, and comfort with a wide range of social, racial, and ethnic populations.
 </li>
 <li>
 Must practice discretion and confidentiality as position deals with extremely sensitive and confidential data.
 </li>
 <li>
 Ability to understand, explain, and actively promote the clients' objectives through direct coordination and commitment to the program&rsquo;s goals.
 </li>
 <li>
 Flexibility to adapt to changes in the departmental needs (i.e., assisting other team members, adjusting assignments, etc.).
 </li>
 <li>
 High proficiency in Microsoft Office, particularly Excel, Word, and Outlook. Ability to quickly learn other relevant applications that support management of patient care and assigned responsibilities; and ability to extract necessary information.
 
 
 </li>
 </ul>
 
 Additional Preferred Qualifications
 
 
 
 <ul>
 <li>
 Knowledge of outpatient pharmacy operations
 </li>
 <li>
 Knowledge of prescription insurance benefits, copay assistance programs
 </li>
 <li>
 Experience interacting with other healthcare professionals, MDs, RNs, RPhs, social work
 </li>
 <li>
 Knowledge of transplants, hepatitis C, infectious diseases (including HIV), oncology and/or other specialty medication therapies preferred.
 </li>
 <li>
 Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus.
 </li>
 <li>
 Knowledge of prior authorization request process to third party payors.
 </li>
 <li>
 Familiarity with 340B drug program and ACO hospital models.
 </li>
 <li>
 Knowledge of EPIC, Salesforce, Liberty, or other pharmacy and/or EMR systems.
 
 
 </li>
 </ul>
 
 Special Working Conditions (On-call, Travel, Shift, Coverage)
 
 
 
 <ul>
 <li>
 Clearway Health Specialty Pharmacies, serving patients in hospitals, health systems, and communities, may require employees at client sites to work on company-recognized holidays, with eligibility for holiday pay.
 
 
 </li>
 </ul>
 
 This information is being provided to promote pay transparency and equal employment opportunities at Clearway Health. The current annual compensation range for this position is $61,000 - $74,000. The actual rate within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.
 
 
 
 
 The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required. External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
 
</div>

Certified Pharmacy Technician: Children's National Hospital

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Certified Pharmacy Technician: Children's National Hospital