patient liaison

Prenuvo

<div><p><b>About Us</b></p>
<p>
At Prenuvo, we are on a mission to flip the paradigm from reactive &quot;sick-care&quot; to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against &quot;we caught it too late again&quot;.</p>
<p><b>
We are looking for a </b><b>Patient Liaison</b> to join our incredible team at our<b> Houston, TX clinic. </b>As our patients walk into the clinic, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail.</p>
<p>
Our clinics are open up to seven (7) days a week, and the role may require a flexible schedule, including weekdays, weeknights, and weekends. As this is an on-site position, candidates must also be available to cover shifts within a 45-minute notice, when needed.</p>
<p>
You must be able to work 4x10 hour shifts including weekends as needed.</p>
<p>
Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives!</p>
<p><b>
What You'll Do</b></p>
<p><b>
Front Desk Responsibilities</b></p>
<div>
<ul><li><b>Patient Check-In, Registration, and Check Out</b></li></ul>
<ul><li>Welcome patients and visitors, ensuring a warm and professional first impression.</li>
<li>Verify patient identity, and required documentation.</li>
<li>Assist patients with completing registration and intake forms as needed.</li>
<li>Manage scheduling, cancellations, and rescheduling of appointments.</li>
<li>Educate patients on post-scan expectations.</li>
</ul><ul><li><b>Communication and Coordination</b></li></ul>
<ul><li>Serve as a liaison between patients, providers, technologists, and clinical staff.</li>
<li>Ensure the front desk area is organized, stocked, and operates efficiently.</li>
</ul><ul><li><b>Customer Service Excellence</b></li></ul>
<ul><li>Address patient concerns or complaints with empathy and professionalism.</li>
<li>Encourage patient feedback and foster a positive clinical experience.</li>
</ul>
</div><p><b>MRI Tech Aide Responsibilities</b></p>
<div>
<ul><li><b>Patient Preparation for MRI Scans</b></li></ul>
<ul><li>Escort patients to changing rooms and explain pre-scan protocols.</li>
<li>Assist patients with positioning for comfort and safety during scans.</li>
<li>Screen for contraindications and verify compliance with safety protocols.</li>
</ul><ul><li><b>Support MRI Technologists</b></li></ul>
<ul><li>Prepare the MRI suite with necessary supplies and clean equipment after use.</li>
<li>Communicate any patient-specific concerns or needs to the technologist.</li>
<li>Assist in maintaining an efficient workflow to minimize patient wait times.</li>
</ul><ul><li><b>Equipment and Environment Maintenance</b></li></ul>
<ul><li>Report any technical issues or maintenance needs to appropriate personnel.</li>
<li>Keep patient areas tidy and well-stocked with necessary materials.</li>
</ul>
</div><p><b>What You'll Bring</b></p>
<ul>
<li><b>Experience:</b> At least 1+ year in customer service, preferably in a healthcare or related field.</li>
<li><b>Initiative:</b> A self-starter who takes ownership of their training and development.</li>
<li><b>Work Ethic:</b> Punctual, dependable, and committed to excellence in medical and customer care.</li>
<li><b>Flexibility:</b> Availability to work varied hours, including weekdays and weekends as needed.</li>
<li><b>Efficiency:</b> Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.</li>
<li><b>Team Player:</b> Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.</li>
</ul>
<p><b>Nice-to-Have:</b></p>
<ul>
<li>Previous experience in healthcare, hospitality, or MedSpa.</li>
<li>Proven experience as a Receptionist, Front Office Representative, or similar role.</li>
</ul>
<p><b>Key Competencies</b></p>
<ul>
<li>Exceptional interpersonal and communication skills.</li>
<li>Attention to detail and a commitment to high standards of excellence.</li>
<li>Strong organizational skills and the ability to adapt to change.</li>
<li>Problem-solving and decision-making abilities.</li>
<li>Passion for patient care and creating memorable experiences.</li>
<li>Emotional intelligence to manage emotions effectively and foster teamwork.</li>
</ul>
<p><b>Considerations</b></p>
<ul>
<li>The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience. Depending on the shift, which may vary based on business needs and clinic operating hours, employees will receive a paid 15-minute sitting break if standing for more than 4 consecutive hours, and a second paid 15-minute sitting break if the shift exceeds 10 hours. These additional breaks are supplementary to, and provided in compliance with, state-mandated meal and rest break requirements applicable to the state in which the employee works. These <b>15-minute sitting breaks</b> are in addition to and do not interfere with the <b>state-mandated meal and rest breaks</b></li>
</ul>
<p><b>Our Values</b></p>
<p>
First: we are <b>Pioneers</b></p>
<ul>
<li>Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.</li>
</ul>
<p>Second: we are <b>Platform-Builders</b></p>
<ul>
<li>We're always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what's ahead &ndash; in a mindset of ownership and duty to our mission.</li>
</ul>
<p>Above all: we are <b>Patients</b></p>
<ul>
<li>We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients' lives, and we won't stop till everyone can benefit from our work.</li>
</ul>
<p><b>What We Offer</b></p>
<ul>
<li>An avenue to make a positive impact on people's lives and their health</li>
<li>We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member</li>
<li>Growth opportunities are at the heart of our people journey, we're doing big things with bright minds - there is no single path to success, it can be shaped along the way</li>
<li>Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize</li>
<li>Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it</li>
<li><b>We now offer the </b><b>Prenuvo's Commuter Benefits Plan </b>to help cover your transit and parking costs. Whether you ride, drive, or park, we've got you covered&mdash;making your commute easier and more affordable!</li>
<li><b>Retirement made easy!</b> We offer a <b>401(k) plan</b> to our US employees to help you save for the future, with company contributions to support your financial goals. Plan for tomorrow while you grow with us today!</li>
<li>We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family</li>
<li><b>The hourly wage for this role ranges from $20-$25 in local currency, depending upon experience</b></li>
</ul>
<p><i>We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</i></p>
<p><i>
As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.</i></p>
<p><b>
Please be advised that official communication from our recruitment team will only come from our authorized domain [</b><b>prenuvo.com</b><b>]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.</b></p></div>

Patient Liaison

Northern Light Health

<div><p><b>Northern Light Eastern Maine Medical Center
</b></p><p><b>Department: Allergy and Immunology Clinic
</b></p><p><b>Position is located: 925 Union Street, Bangor, ME
</b></p><p><b>Work Type: Full Time
</b></p><p><b>Hours Per Week: 40 hour/Week
</b></p><p><b>Work Schedule: 8:00 AM to 4:30 PM
</b></p><p><b>Summary </b>:
</p><p></p><p>The Pharmacy Patient Liaison is a unique role that provides integrated support to patients and pharmacists by providing a &lsquo;hands-on&rsquo; approach to total quality patient care. This position is essential to the growth and maintenance of the pharmacy business line and is part of the core of supporting health system specialty pharmaceutical care. This hybridized role is a unique combination of patient service delivery and business performance.
</p><p>The pharmacy liaison will primarily practice in the ambulatory setting and work with other members of the specialty clinic team, in collaboration with Northern Light&rsquo;s specialty pharmacy and infusion centers. Critical to this position is a person who is able to work independently and establish strong and credible relationships with patients, clinicians and pharmacy staff.
</p><p>They will encourage patients of specialty clinics to utilize pharmacy to fully benefit from its patient care services. The pharmacy liaison will be physically located in the clinic, seamlessly integrating with the clinic team, providing care face-to-face and over the phone. They will educate prospective pharmacy patients on the services that NL Pharmacy can provide, support outpatient retail, specialty prescription, and infusion needs, ensure patients remain on track with medication regimens/adherence checks, perform refill reminder calls, help develop processes to ensure smooth operations and patient care.
</p><p>Unique to this pharmacy liaison in NL Allergy/Immunology, will be compounding of the allergens for use in office. Compounding skills, accuracy and utilization of technology for documentation of these products will be a key skill for success in this position.
</p><p></p><p><b>Responsibilities </b>:
</p><p></p><ul><li>Proactively resolve high level patient pharmaceutical access challenges and benefits investigations (Prior authorizations, navigating patient access programs, grants, etc.).
</li><li>Recruit patients to use NLH pharmacies exceptional wrap around patient care services (performing sales pitches, enrolling in services, pharmacy refill management, etc.) by developing patient relationships. Actively participates in both growth and retention of patients.
</li><li>Manage refill requests via protocol and other pharmaceutical patient requests.
</li><li>Communicate with medical teams, patients, and pharmacy personnel in a professional and timely manner.
</li><li>Other Duties as assigned to include but are not limited to meeting attendance, NLH pharmacy projects, data reporting, etc.
</li></ul><p></p><p><b>Other Information </b>:
</p><p></p><ul><li>National Pharmacy Technician Certification (CPhT) or equivalent or has a minimum of one-year licensed pharmacy technician work experience and sits for the CPhT exam within the first 6 months of hire.
</li></ul><p></p><p><b>Competencies and Skills<br>
</b><br>
</p><p></p><ul><li>Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
</li><li>Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
</li><li>Electronic medical record software.
</li><li>Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
</li><li>Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
</li><li>Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
</li><li>Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
</li><li>Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it.
</li><li>Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.
</li><li>Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.
</li><li>MS Teams
</li><li>Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.
</li><li>Multi-line phone, scanner, photocopier, fax, and internet.
</li><li>Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
</li><li>Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
</li><li>Public Speaking
</li><li>Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
</li><li>Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
</li><li>Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
</li><li>Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
</li><li>Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
</li></ul><p></p><p><b>Credentials<br>
</b><br>
</p><p></p><ul><li>Required Pharmacy Technician
</li></ul><p></p><p><b>Education<br>
</b><br>
</p><p></p><ul><li>Required High School Diploma/General Educational Development (GED)
</li></ul><p></p><p><b>Working Conditions<br>
</b></p><p></p><br>
<p>Northern Light Eastern Maine Medical Center is a 411- bed, regional tertiary care hospital and an American College of Surgeons-verified Level II Trauma Center. Located in Bangor, Maine, it serves as the principal referral center for a patient population of 500,000 residents across the northern two-thirds of the state. The medical center provides comprehensive inpatient and outpatient services, including advanced surgical care, neurosciences, cardiovascular medicine, oncology, and critical care.
</p><p>Eastern Maine Medical Center is the base for LifeFlight of Maine, a critical care air medical transport program that conducts nearly 900 missions annually, ensuring timely access to specialized care for rural and remote communities. As a member of Northern Light Health, the medical center is part of an integrated statewide health system comprising nine hospitals, numerous primary and specialty care practices, long-term care facilities, home health and hospice agencies, and emergency ground and air transport services. This integrated model supports coordinated, patient-centered care across the continuum.
</p><p>Eastern Maine Medical Center plays a central role in advancing clinical quality, operational efficiency, and health equity throughout the region. It is actively engaged in clinical education and serves as a training site for medical students, residents, and fellows through affiliations with academic and professional institutions.
</p><p></p><p>Bangor, Maine offers a stable and supportive environment for healthcare professionals. The region is home to high-performing public and private schools, including the University of Maine&rsquo;s flagship campus in Orono. Bangor International Airport provides convenient commercial air service with direct and connecting flights to major US hubs. The area also offers access to a wide range of cultural, educational, and recreational opportunities, with outdoor activities available year-round in Maine&rsquo;s forests, lakes, mountains, and coastal regions.
<br>
<br>
Northern Light Eastern Maine Medical Center is a strategic hub for clinical excellence, innovation, and community health in northern New England.<br>
</p><p></p><br>
<p>EMMC, Bangor, Maine, Level 2 Trauma Center, hospital, Cancer Care, Lifeflight</p></div>

Pharmacy Patient Liaison

Nuvance Health

<div><p><b>Description</b><br>
</p><br>
At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ <i>strong hearts</i> and <i>open minds</i>. If you share our values of connected, personal, agile and imaginative, we invite you to discover what&rsquo;s possible for you and your career.<br>
<br>
Norwalk Hospital is a 366-bed academic and community medical center serving Fairfield County, Connecticut, and the surrounding New York Metro area. We are a Level II Trauma Center and Joint Replacement Center of Excellence, and we provide advanced cancer, heart, and neuroscience care.
<br>
<br>
Our accolades include the following:<br>
<ul><li>
The Leapfrog Group - Grade A for quality and patient safety</li><li>
Healthgrades - America&rsquo;s 50 Best Hospitals
</li><li>U.S. News &amp; World Report - high performance in heart failure treatment</li></ul><br>
<br>
At Norwalk Hospital, we prioritize the health and well-being of our team, fostering a friendly and supportive culture where collaboration and compassion are at the heart of what we do. From the moment you step through our doors, you&rsquo;ll experience a sense of community that makes our hospital a truly special place to work. Our employees feel a deep connection here because we&rsquo;re not just part of the community &ndash; we are its center.
<p>Summary:</p><p>
Facilitates patient flow through the system from scheduling through registration check in so that patients have a &quot;one touch&quot; registration/scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration functions, insurance eligibility verification, patient liability collection, scheduling and admitting duties. Provides estimates for services when appropriate. Receives and processes patient financial liability payments. Working hours may include weekends, evenings, overnights and holidays</p><p>
Responsibilities:</p><p>
1. Responsible for greeting patients and / or physicians, staff, co-workers and guests promptly and in a professional manner. Checks patients into the system and provides direction based on appointment location, financial clearance and counseling status. Acknowledges and assists patients with special needs and respects confidentiality. 2. Responds to telephone calls according to established customer service standards. Provides requested information to callers. When assigned to scheduling, contributes to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements. 3. Performs accurate search / selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Indes (EMPI) and to ensure the accuracy of patient identification. 4. Accurately establishes and schedules appointments for services from patients directly or physician's offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact to patients to obtain additional information or confirm scheduled appointments. 5. Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered. 6. Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate. 7. Provides estimates for services when appropriate, communicates and actively solicits patient liability. 8. Enters testing orders in the appropriate system when necessary. Requires an understanding of coding, procedural protocols, and the charge description master. 9. Employee responsible to obtain signatures for all required organization, state and federal consents and / or notifications. 10. Responsible for remaining compliant, current, and knowledgeable with Department Policies and Procedures. 11. Fulfills all compliance responsibilities related to the position including HIPAA, EMTALA and Patient Bill of Rights. 12. Performs other duties as assigned.</p><p></p><p><br>
Other Information:</p><p>
Education: Essential: HS Diploma with minimum of 2 years job related experience. Associate degree with 6 months job-related experience - Preferred. Other Information: Minimum Experience of 1 year preferred in a job-related experience. Basic MS Word &amp; MS Excel. Customer Service and organizational skills. Criteria Desired: National Association of Healthcare Access Management (NAHAM) certification within one year of hire.</p><p></p><p><br>
Company: Norwalk Hospital Association</p><p>
Org Unit: 455</p><p>
Department: Patient Access</p><p>
Exempt: No</p><p>
Salary Range: $19.57 - $21.63 Hourly</p><br>
<p></p>
With <i>strong heart</i>s and <i>open minds</i>, we&rsquo;re pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health!</div>

Patient Access Liaison 1

Cencora

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Job Details
</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p>The Liaison will work onsite at health system client as the primary point of contact for ambulatory pharmacy access and affordability services. The work onsite at assigned clinic office(s) will involve routine interaction with office staff to provide patient access services, communication and guidance to ensure patients receive timely access to medication therapy. Establish and maintain strong relationships with client, demonstrating accountability for service delivery. Provides subject matter expertise relating to retail pharmacy access and affordability and consults directly with clinic staff and physicians to refer patients to the appropriate pharmacy based on the health system&rsquo;s established process. Work collaboratively with the health system client to execute established marketing and business development plans to support the increased utilization of internal health system pharmacy services. Work both independently and with other team members to facilitate benefits verification and prior authorizations services for patients.</p><p></p><p><b>
Responsibilities:</b></p><p></p><ul><li><p>
Provide liaison services for patients requiring high-cost retail prescription therapies, focused on navigation of prescription-related access and affordability barriers. Effectively processing prior authorizations, identifying and securing patient assistance, and routing prescriptions to the appropriate pharmacy. Coordinating the communication between patients, providers, staff, pharmacy, and payers.</p></li><li><p>
Provide subject matter expertise in retail pharmacy prescription access and processing. Routinely interfacing with office staff, providers, and leadership to proactively identify and address areas for process improvement to drive improved patient access and prescription internalization.</p></li><li><p>
For the assigned clinic(s), serve as the primary contact for high-cost prescription access and affordability. Responsible for maintaining effective and complete communication with stakeholders and appropriate documentation within electronic health records, pharmacy dispensing systems, and other systems as specified.</p></li><li><p>
Responsible for providing education to providers, clinic staff, and patients on the value of prescription fulfillment through the client health system pharmacy. Providing world-class customer service and timely execution of assigned tasks to drive trust and satisfaction with patients and providers.
</p></li><li><p>Works with the internal client pharmacy to facilitate and coordinate delivery of the prescriptions to patients. Actively contributes to activity tracking and KPI reporting to enable continuous quality improvement and program performance assessment.</p></li><li><p>
Participates in client and clinic meetings, contributing content and leading discussions relating to prescription access as needed.</p></li><li><p>
Support the clinic during operating hours and work extended hours when needed to ensure patients receive their medication and to complete business plan objectives. Provide backup coverage to support clients and patients in the event of absence of other assigned resources.</p></li><li><p>
Work both in the clinic (or multiple clinics as assigned) and support from an approved remote location as the client's needs dictate. Demonstrate the ability to provide a high level of support from both settings</p></li><li><p>
Perform other related duties as assigned.</p></li></ul><p></p><p><b>
Education
</b></p><ul><li><p>Retail pharmacy technician experience 1-3 years</p></li><li><p>
Active pharmacy technician licensure / certification in the corresponding state</p></li><li><p>
Experience working with prior authorizations and copay assistance programs</p></li><li><p>
Lead tech or other leadership experience a plus (not required)</p></li><li><p>
Proficiency in Microsoft Office particularly Word and Excel</p></li><li><p>
Ability to quickly learn other systems and programs (pharmacy dispensing software, electronic health records, etc.)</p></li><li><p>
High level of organization and high quality communication skills</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
What Cencora offers</b></h1><p></p><p>
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members&rsquo; ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora</p><p></p>
Full time<p></p><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Salary Range*</b></h1></div></div></div></div></div></div></div><p></p>
$57,900 - 85,360<p></p><ul><li>This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.</li></ul><p></p><h1 class="jobSectionHeader"><b>
Equal Employment Opportunity</b></h1><p>
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.</p><p></p><p>
The company&rsquo;s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.</p><p></p><p>
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned</p><p>
.</p><h1 class="jobSectionHeader"><b>
Affiliated Companies:</b></h1>
Affiliated Companies: AmerisourceBergen Drug Corporation</div>

Patient Services Liaison

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Job Details</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p>
The Patient Services Liaison will stablish and maintain strong relationships with client, demonstrating accountability for service delivery. Provides subject matter expertise relating to retail pharmacy access and affordability and consults directly with clinic staff and physicians to refer patients to the appropriate pharmacy based on the health system&rsquo;s established process. Work collaboratively with the health system client to execute established marketing and business development plans to support the increased utilization of internal health system pharmacy services. Work both independently and with other team members to facilitate benefits verification and prior authorizations services for patients.</p><p>
Looking for ideal candidate (Certified Pharmacy Technician) for an access and affordability role. Knowledge and/or experience with benefits investigations and prior authorizations is a plus.</p><p></p><p><b>
Location:</b> Onsite at Methodist Dallas Medical Center</p><p></p><p><b>
Hours: </b>This is a Monday through Friday job; an 8 hour shift that ranges between 8AM and 6PM. Closed on weekends and all major holidays.</p><p></p><p><b>
Responsibilities:</b></p><ul><li><p>
Provide liaison services for patients requiring high-cost retail prescription therapies, focused on navigation of prescription related access and affordability barriers. Effectively processing prior authorizations, identifying and securing patient assistance and routing prescriptions to the appropriate pharmacy. Coordinating the communication between patients, providers, staff, pharmacy and payers.</p></li><li><p>
Provide subject matter expertise in retail pharmacy prescription access and processing. Routinely interfacing with office staff, providers and leadership to proactively identify an address areas for process improvement to drive improved patient access and prescription internalization.</p></li><li><p>
For the assigned clinic(s) serve as the primary contact for high cost prescription access and affordability. Responsible for maintaining effective and complete communication to stakeholders and appropriate documentation within electronic health records, pharmacy dispensing systems and other systems as specified.</p></li><li><p>
Responsible for providing education to providers, clinic staff and patients on the value of prescription fulfillment through the client health system pharmacy. Providing world class customer service and timely execution of assigned tasks to drive trust and satisfaction with patients and providers.
</p></li><li><p>Works with the internal client pharmacy to facilitate and coordinate delivery of the prescriptions to patients. Actively contributes to activity tracking and KPI reporting to enable continuous quality improvement and program performance assessment.</p></li><li><p>
Participates in client and clinic meetings, contributing content and leading discussions relating to prescription access as needed.</p></li><li><p>
Support the clinic during operating hours and work extended hours when needed to ensure patients receive their medication and to complete business plan objectives. Provide backup coverage to support clients and patients in the event of absence of other assigned resources.</p></li><li><p>
Work both in clinic (or multiple clinics as assigned) and support from an approved remote location as the client needs dictate. Demonstrate the ability to provide a high level of support from both settings</p></li><li><p>
Perform other related duties as assigned.</p></li></ul><p></p><p><b>
Education:</b></p><ul><li><p>
Retail pharmacy technician experience 1-3 years</p></li><li><p>
Active pharmacy technician licensure / certification in the corresponding state</p></li><li><p>
Experience working with prior authorizations and copay assistance programs</p></li><li><p>
Lead tech or other leadership experience a plus (not required)</p></li><li><p>
Proficiency in Microsoft Office particularly Word and Excel</p></li><li><p>
Ability to quickly learn other systems and programs (pharmacy dispensing software, electronic health records, etc.)</p></li><li><p>
High level of organization and high quality communication skills</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
What Cencora offers</b></h1><p></p><p>
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members&rsquo; ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora</p><p></p>
Full time<p></p><h1 class="jobSectionHeader"><b>
Equal Employment Opportunity</b></h1><p>
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.</p><p></p><p>
The company&rsquo;s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.</p><p></p><p>
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned</p><p></p><h1 class="jobSectionHeader"><b>
Affiliated Companies</b></h1>
Affiliated Companies: Value Apothecaries Inc</div>

Amgen

<p></p><div><p><b>Join Amgen&rsquo;s Mission of Serving Patients</b></p><p></p><p>
At Amgen, if you feel like you&rsquo;re part of something bigger, it&rsquo;s because you are. Our shared mission&mdash;to serve patients living with serious illnesses&mdash;drives all that we do.</p><p></p><p>
Since 1980, we&rsquo;ve helped pioneer the world of biotech in our fight against the world&rsquo;s toughest diseases. With our focus on four therapeutic areas &ndash;Oncology, Inflammation, General Medicine, and Rare Disease&ndash; we reach millions of patients each year. Amgen is advancing a broad and deep pipeline and portfolio of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you&rsquo;ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.</p><p></p><p>
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you&rsquo;ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.</p><p></p><p><b>
Patient Access Liaison &ndash; TEPEZZA - Rare Disease</b></p><p></p><p><b>
Live</b></p><p></p><p><b>
What you will do</b></p><p></p><p>
Let&rsquo;s do this. Let&rsquo;s change the world. In this vital role you will provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers and executives. Strong knowledge and demonstrated history of access and reimbursement for buy and bill/infused pharmaceutical products is required. The PAL works in highly visible, strong team environment to provide exceptional customer service on all levels.</p><p></p><p>
The PAL will work with the patient, the physician and the Site of Care to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. The PAL will work with numerous internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care to facilitate and improve patient access to insurance, medications, financial support, resources and more.</p><p></p><p>
Responsibilities</p><ul><li><p>
Secure written or electronic patient HIPAA for patients in the assigned geography</p></li><li><p>
Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections</p></li><li><p>
Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patient&rsquo;s family and team of healthcare providers to empower the patient to become their own advocate</p></li><li><p>
Educate the patient on TEPEZZA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access</p></li><li><p>
Provide information on co-pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and needed</p></li><li><p>
Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Horizon rare disease therapies, common prior authorization requirements, and coding and billings requirements</p></li><li><p>
Provide access and reimbursement education based on the enrolled patient&rsquo;s TEPEZZA benefits to physician offices and sites of care</p></li><li><p>
Educate the physician office and/or SOC on TEPEZZA coverage based on the patient&rsquo;s benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access</p></li><li><p>
Investigate access challenges pre and post-infusion to include support for denied claims and claim reviews</p></li><li><p>
Partner with Safety and PV and report AE&rsquo;s and product complaints through medical information.</p></li><li><p>
Work closely with the Horizon cross functional team including Case Managers, the Site of Care team, market access, matrix partners and external vendors</p></li><li><p>
Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements</p></li></ul><p></p><p><b>
Win</b></p><p></p><p><b>
What we expect of you</b></p><p></p><p>
We are all different, yet we all use our unique contributions to serve patients.</p><p></p><p><b>
Basic Qualifications:</b></p><p></p><p>
Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience</p><p>
OR<br>
Master's degree and 4 years of patient services, and/or access and reimbursement, experience<br>
OR</p><p>
Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience</p><p></p><p><b>
Preferred Qualifications:</b></p><ul><li><p>
Scientific background and ability to learn product and disease information.</p></li><li><p>
Nursing or other clinical background a plus</p></li><li><p>
Access and reimbursement for buy and bill products</p></li><li><p>
Orphan or Rare disease experience.</p></li><li><p>
Familiarity with HIPAA guidelines and FDA requirements.</p></li><li><p>
Familiarity with and Adherence to internal and OIG Compliance guidelines a must</p></li><li><p>
Ability to handle difficult patient cases and resolve hurdles.</p></li><li><p>
Ability to work in team environment and manage communication with case Liaisons and sales reps.</p></li><li><p>
Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment.</p></li><li><p>
Strong analytical skills and ability to report on meaningful activity in the region.</p></li><li><p>
Proficient in Microsoft Office.</p></li><li><p>
Professional, proactive demeanor.</p></li><li><p>
Strong interpersonal skills and strategic mindset.</p></li><li><p>
Excellent written and verbal communication skills.</p></li><li><p>
Potential for up to 50% travel, including some overnight and weekend commitments.</p></li></ul><p></p><p><b>
Thrive</b></p><p></p><p><b>
What you can expect of us</b></p><p></p><p>
As we work to develop treatments that take care of others, we also work to care for our teammates&rsquo; professional and personal growth and well-being.</p><p></p><p>
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.</p><p></p><p>
Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:</p><ul><li><p>
Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.</p></li><li><p>
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan</p></li><li><p>
Stock-based long-term incentives</p></li><li><p>
Award-winning time-off plans and bi-annual company-wide shutdowns</p></li><li><p>
Flexible work models, including remote work arrangements, where possible</p></li></ul><p></p><p><b>
Apply now for a career that defies imagination</b></p><p></p><p>
Objects in your future are closer than they appear. Join us.</p><p></p><p><b>
careers.amgen.com</b></p><p></p><p><b>
Application deadline</b></p><p></p><p>
Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.</p><p></p><p>
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.</p><p></p><p>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div>

Patient Access Liaison - TEPEZZA - Newark, NJ

<div><p><b>Join Amgen&rsquo;s Mission of Serving Patients</b></p><p></p><p>
At Amgen, if you feel like you&rsquo;re part of something bigger, it&rsquo;s because you are. Our shared mission&mdash;to serve patients living with serious illnesses&mdash;drives all that we do.</p><p></p><p>
Since 1980, we&rsquo;ve helped pioneer the world of biotech in our fight against the world&rsquo;s toughest diseases. With our focus on four therapeutic areas &ndash;Oncology, Inflammation, General Medicine, and Rare Disease&ndash; we reach millions of patients each year. Amgen is advancing a broad and deep pipeline and portfolio of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you&rsquo;ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.</p><p></p><p>
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you&rsquo;ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.</p><p></p><p><b>
Patient Access Liaison &ndash; TEPEZZA - Rare Disease</b></p><p></p><p><b>
Live</b></p><p></p><p><b>
What you will do</b></p><p></p><p>
Let&rsquo;s do this. Let&rsquo;s change the world. In this vital role you will provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers and executives. Strong knowledge and demonstrated history of access and reimbursement for buy and bill/infused pharmaceutical products is required. The PAL works in highly visible, strong team environment to provide exceptional customer service on all levels.</p><p></p><p>
The PAL will work with the patient, the physician and the Site of Care to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. The PAL will work with numerous internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care to facilitate and improve patient access to insurance, medications, financial support, resources and more.</p><p></p><p>
Responsibilities</p><ul><li><p>
Secure written or electronic patient HIPAA for patients in the assigned geography</p></li><li><p>
Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections</p></li><li><p>
Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patient&rsquo;s family and team of healthcare providers to empower the patient to become their own advocate</p></li><li><p>
Educate the patient on TEPEZZA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access</p></li><li><p>
Provide information on co-pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and needed</p></li><li><p>
Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Horizon rare disease therapies, common prior authorization requirements, and coding and billings requirements</p></li><li><p>
Provide access and reimbursement education based on the enrolled patient&rsquo;s TEPEZZA benefits to physician offices and sites of care</p></li><li><p>
Educate the physician office and/or SOC on TEPEZZA coverage based on the patient&rsquo;s benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access</p></li><li><p>
Investigate access challenges pre and post-infusion to include support for denied claims and claim reviews</p></li><li><p>
Partner with Safety and PV and report AE&rsquo;s and product complaints through medical information.</p></li><li><p>
Work closely with the Horizon cross functional team including Case Managers, the Site of Care team, market access, matrix partners and external vendors</p></li><li><p>
Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements</p></li></ul><p></p><p><b>
Win</b></p><p></p><p><b>
What we expect of you</b></p><p></p><p>
We are all different, yet we all use our unique contributions to serve patients.</p><p></p><p><b>
Basic Qualifications:</b></p><p></p><p>
Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience</p><p>
OR<br>
Master's degree and 4 years of patient services, and/or access and reimbursement, experience<br>
OR</p><p>
Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience</p><p></p><p><b>
Preferred Qualifications:</b></p><ul><li><p>
Scientific background and ability to learn product and disease information.</p></li><li><p>
Nursing or other clinical background a plus</p></li><li><p>
Access and reimbursement for buy and bill products</p></li><li><p>
Orphan or Rare disease experience.</p></li><li><p>
Familiarity with HIPAA guidelines and FDA requirements.</p></li><li><p>
Familiarity with and Adherence to internal and OIG Compliance guidelines a must</p></li><li><p>
Ability to handle difficult patient cases and resolve hurdles.</p></li><li><p>
Ability to work in team environment and manage communication with case Liaisons and sales reps.</p></li><li><p>
Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment.</p></li><li><p>
Strong analytical skills and ability to report on meaningful activity in the region.</p></li><li><p>
Proficient in Microsoft Office.</p></li><li><p>
Professional, proactive demeanor.</p></li><li><p>
Strong interpersonal skills and strategic mindset.</p></li><li><p>
Excellent written and verbal communication skills.</p></li><li><p>
Potential for up to 50% travel, including some overnight and weekend commitments.</p></li></ul><p></p><p><b>
Thrive</b></p><p></p><p><b>
What you can expect of us</b></p><p></p><p>
As we work to develop treatments that take care of others, we also work to care for our teammates&rsquo; professional and personal growth and well-being.</p><p></p><p>
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.</p><p></p><p>
Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:</p><ul><li><p>
Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.</p></li><li><p>
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan</p></li><li><p>
Stock-based long-term incentives</p></li><li><p>
Award-winning time-off plans and bi-annual company-wide shutdowns</p></li><li><p>
Flexible work models, including remote work arrangements, where possible</p></li></ul><p></p><p><b>
Apply now for a career that defies imagination</b></p><p></p><p>
Objects in your future are closer than they appear. Join us.</p><p></p><p><b>
careers.amgen.com</b></p><p></p><p><b>
Application deadline</b></p><p></p><p>
Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.</p><p></p><p>
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.</p><p></p><p>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div>

Patient Access Liaison - TEPEZZA- Pittsburgh, PA

Search 10000+ Patient liaison jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 patient liaison jobs Near Me

Patient Liaison

Pharmacy Patient Liaison

Patient Access Liaison 1

Patient Services Liaison

Patient Services Liaison

Patient Access Liaison - TEPEZZA - Newark, NJ

Patient Access Liaison - TEPEZZA- Pittsburgh, PA