patient liaison

Boston Children's Hospital

85565BR Orthopedics - Sports Medicine Job Posting Description This position is hybrid, approximate 50% of time on site at Waltham upon completion of training. Position Summary: Patient Access Liaisons (PAL) provide centralized scheduling services related to patient access, scheduling, and support to assure effective and efficient delivery of health care services, always striving towards a patient experience of excellence. Our BCH Specialty Department Contact centers handle patient access requests for Boston Children&rsquo;s Hospital patients. The Patient Access Liaisons (PAL) offer a one-of-a-kind appointment experience elevating patient satisfaction. The positions in this job family will work directly with the caller to respond to various questions and issues, resulting in proficiency, accuracy, and quality of patient service care. Key Responsibilities: Provides centralized scheduling services for a BCH Specialty Department Contact center. Perform tasks to meet patient access, scheduling, and patient satisfaction goals. Interact with patients and families via telephone to provide information in response to inquiries. Identify caller&rsquo;s needs, clarify information, and provide centralized registration and scheduling for service options of primary care and specialty care. Register patients by collecting patient and insurance information. Gather pertinent information for prescription and refill requests. Receive routine complaints and issues during telephone calls. Replies with the appropriate predetermined response. Elevates non-routine issues to supervisor for further action Attend and participate in team meetings as required. Contributes by making suggestions for process improvements Minimum Qualifications Education: High-school diploma or GED. Experience: One (1) year of related customer service experience, preferably in a call center environment or healthcare setting. Required Scheduling experience in a healthcare setting. Preferred. Experience with Epic Systems preferred. Experience with CISCO call center software preferred Basic knowledge of Microsoft Office Suite. This role is currently eligible for a Sign-on Bonus of $1,500 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) Status Full-Time Regular, Temporary, Per Diem Regular Standard Hours per Week 40 Pay Range $19.06-$27.64 Hourly Office/Site Location Waltham Job Posting Category Administration Remote Eligibility Part Remote/Hybrid Sign on Bonus (Example: $10,000) $1,500.00

Patient Access Liaison - Waltham

Clearway Health

<div>
 Welcome to Clearway Health -At Clearway Health, we&rsquo;ve been recognized as a Great Place to Work&reg; for four years in a row&mdash;and we&rsquo;re just getting started. We&rsquo;re redefining specialty pharmacy by improving access to care, delivering personalized support, and helping patients navigate complex medication needs. Our award-winning culture is built on empowering our people to grow, contribute, and make a difference every day. If you&rsquo;re driven to create meaningful change and thrive in a collaborative, purpose-driven environment, you&rsquo;ll fit right in. If you&rsquo;re looking for a role where you can truly make an impact, keep reading below!
 
 
 
 Position Summary
 
 
 
 We&rsquo;re looking for a certified pharmacy technician who&rsquo;s ready to bring their skills and experience into the specialty pharmacy space. As our Pharmacy Patient Liaison I, you&rsquo;ll play a pivotal role as the bridge between patients and pharmacists, taking a hands-on approach to ensure exceptional care.
 
 
 In this role, your pharmacy background will allow you to support patients with complex therapies while also enabling our clinical teams to deliver outstanding results. You&rsquo;ll combine customer service excellence with a deep understanding of pharmacy operations, helping reshape the patient experience while contributing directly to the growth and success of our specialty pharmacy&mdash;and to the health system&rsquo;s overall performance.
 
 
 Working with specialty patients and their medications requires the same dedication and precision as managing high-value accounts: it&rsquo;s about cultivating trust, delivering consistent support, and driving meaningful outcomes. This isn&rsquo;t just a job&mdash;it&rsquo;s an opportunity to make a measurable impact on patient lives and business excellence at the same time.
 
 
 
 Essential Responsibilities/Duties
 
 
 
 Patient Relationship Development and Client Sales &ndash; You will focus on sales/customer service with the goal of expanding your patient account base by enrolling and retaining specialty pharmacy services offered through Clearway Health.
 
 
 Sales and Enrollment
 
 
 <ul>
 <li>
 You accomplish set goals for enrolling patients into the Clearway Health Specialty Pharmacy program. Your success is measured consistently and evaluated through various sales and reporting platforms, focusing on customer relationships and the revenue performance of each individual specialty service line.
 </li>
 <li>
 You are responsible for performing enrollment functions, including following up on provided leads for new business and generating leads through your provider relationships or direct customer service engagements.
 
 
 </li>
 </ul>
 Patient Retention
 
 
 <ul>
 <li>
 You build relationships with patients by offering them friendly, courteous, and efficient service, all while encouraging them to use Clearway Health to access its top-notch patient care services.
 </li>
 <li>
 You work closely with patients, delivering a full continuum of medication adherence support through various tools and applications.
 </li>
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 You provide outbound therapy/medication adherence check-ups by processing refills to eliminate any gaps.
 
 
 </li>
 </ul>
 Personnel Responsibilities
 
 
 <ul>
 <li>
 You are responsible for building and maintaining relationships with providers, care teams, and ancillary support to ensure the continuity of sales and enrollment functions.
 
 
 </li>
 </ul>
 Internal &amp; External Relationships
 
 
 <ul>
 <li>
 You develop and nurture trusting relationships to deliver the highest level of care for complex patients.
 </li>
 <li>
 You maintain and support pharmacy interdepartmental relationships and management, ensuring a smooth transition of patient care from clinic to pharmacy.
 </li>
 <li>
 You take the lead in creating and developing strategic partnerships with various healthcare professionals, providing them with the necessary information and support to ensure successful patient care transitions.
 
 
 </li>
 </ul>
 Operational Responsibilities
 
 
 <ul>
 <li>
 You are technically savvy, a natural problem-solver, and an effective communicator at all levels, both internally and externally.
 </li>
 <li>
 You skillfully navigate the patient Electronic Medical Record (EMR) to answer questions and provide documentation as needed for specialty pharmacy prior authorizations.
 </li>
 <li>
 You maintain effective communication with various healthcare professionals, such as doctors, nurses, clinical pharmacists, and practice managers, both in person, over the phone, and through written transmissions via EMR. Your interactions are consistently timely and professional, supporting new and ongoing initiatives.
 </li>
 <li>
 You excel at resolving high-level patient care issues, knowing when to involve managers or clinicians when needed. Your resourcefulness shines through when facing challenges, offering practical solutions to complex problems.
 </li>
 <li>
 Your capacity to work independently is evident as you manage your workload and consistently meet established goals in a fast-paced environment.
 </li>
 <li>
 You play a vital role in training and supporting new hires, helping them understand and meet the expectations for day-to-day operations in their specific roles.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 High School diploma or G.E.D. required, higher level education preferred.
 
 
 </li>
 </ul>
 
 Certificates, Licenses, Or Registrations
 
 
 
 <ul>
 <li>
 Active and unrestricted Pharmacy Technician license with the Board of Pharmacy in the respective state of application is required.
 </li>
 <li>
 Active and unrestricted National Certification verified by PTCB or ExCPT.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 2+ years of direct pharmacy experience required.
 
 
 </li>
 </ul>
 
 Knowledge &amp; Skills
 
 
 
 <ul>
 <li>
 Excellent verbal and written English communication skills required; as well as ability to communicate professionally over the phone.
 </li>
 <li>
 Excellent interpersonal skills to provide superb, personalized customer service to instill confidence and advocate for patients; ability to explain required information to customers in a comprehensible manner.
 </li>
 <li>
 Organized, strong attention to detail, ability to self-direct through multitasking and prioritizing, dependable, empathetic, focused on quality service, goal oriented.
 </li>
 <li>
 Cultural sensitivity, understanding, and comfort with a wide range of social, racial, and ethnic populations.
 </li>
 <li>
 Must practice discretion and confidentiality as position deals with extremely sensitive and confidential data.
 </li>
 <li>
 Ability to understand, explain, and actively promote the clients' objectives through direct coordination and commitment to the program&rsquo;s goals.
 </li>
 <li>
 Flexibility to adapt to changes in the departmental needs (i.e., assisting other team members, adjusting assignments, etc.).
 </li>
 <li>
 High proficiency in Microsoft Office, particularly Excel, Word, and Outlook. Ability to quickly learn other relevant applications that support management of patient care and assigned responsibilities; and ability to extract necessary information.
 
 
 </li>
 </ul>
 
 Additional Preferred Qualifications
 
 
 
 <ul>
 <li>
 Knowledge of outpatient pharmacy operations
 </li>
 <li>
 Knowledge of prescription insurance benefits, copay assistance programs
 </li>
 <li>
 Experience interacting with other healthcare professionals, MDs, RNs, RPhs, social work
 </li>
 <li>
 Knowledge of transplants, hepatitis C, infectious diseases (including HIV), oncology and/or other specialty medication therapies preferred.
 </li>
 <li>
 Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus.
 </li>
 <li>
 Knowledge of prior authorization request process to third party payors.
 </li>
 <li>
 Familiarity with 340B drug program and ACO hospital models.
 </li>
 <li>
 Knowledge of EPIC, Salesforce, Liberty, or other pharmacy and/or EMR systems.
 
 
 </li>
 </ul>
 
 Special Working Conditions (On-call, Travel, Shift, Coverage)
 
 
 
 <ul>
 <li>
 Clearway Health Specialty Pharmacies, serving patients in hospitals, health systems, and communities, may require employees at client sites to work on company-recognized holidays, with eligibility for holiday pay.
 
 
 </li>
 </ul>
 
 This information is being provided to promote pay transparency and equal employment opportunities at Clearway Health. The current annual compensation range for this position is $61,000 - $74,000. The actual rate within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.
 
 
 
 
 The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required. External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
 
</div>

Certified Pharmacy Technician: Lurie Children's Hospital

Millennium Physician Group

<div>Job Description Summary
&lrm;
The Geriatric Patient Care Specialist serves as a vital link between our elderly patients, their families, and the multidisciplinary care team. This role is crucial for ensuring seamless patient navigation, comprehensive administrative support, and coordination of care services, ultimately contributing to the highest quality of patient outcomes.
&lrm;
How will you make an impact &amp; Requirements
&lrm;<div><div>
Key Responsibilities</div><div><ul><li>
Appointment Management: Coordinate, schedule, and confirm new and existing patient appointments using systems like Athena and Carelink; place reminder calls to patients.</li></ul></div><div><ul><li>
Patient and care coordination</li></ul></div><div><ul><li>
Liaison/Communication: Act as the primary liaison, communicating regularly with patients, family members, and various providers and care teams (including specialists, PCPs, home health, and hospice agencies).</li></ul></div><div><ul><li>
Case Management &amp; Referrals:</li></ul></div><div><ul><li>
Coordinate and schedule post-discharge visits for patients returning home from the hospital or skilled nursing facilities (SNF).</li></ul></div><div><ul><li>
Monitor and manage the coordination of new patient referrals, specifically for house calls.</li></ul></div><div><ul><li>
Process and track specialized referrals (e.g., specialists, home health, hospice, psychiatry), including faxing orders/referral packets and progress notes, and following up to confirm acceptance and scheduling.</li></ul></div><div><ul><li>
Program Enrollment: Enroll eligible patients in Advanced Primary Care Management (APCM), creating the necessary profiles and uploading consent forms; accurately document time spent on APCM tasks (e.g., home health orders, prescription management, phone calls).</li></ul></div><div><ul><li>
GUIDE Program Management: Track referrals, discuss program details with patients, and set up in-person or telehealth visits, including confirming insurance and location details.</li></ul></div><div><ul><li>
NP/Provider Support: Screen and return phone calls to family members on behalf of the Nurse Practitioner (NP).</li></ul></div><div> 
Administrative and Documentation</div><div><ul><li>
Patient Registration &amp; Data Entry: Perform patient registration, creating profiles in Athena, and accurately adding/verifying patient demographics, new patient insurance, and billing information. Upload admission packets as needed.</li></ul></div><div><ul><li>
Census Management: Maintain and track provider census data, monitoring patient appointment cadence, referral status, and ensuring accurate provider and regional assignments in Athena and other tracking systems.</li></ul></div></div><div><div><ul><li>
Insurance Verification &amp; Authorization:</li></ul></div><div><ul><li>
Verify patient insurance benefits.</li></ul></div><div><ul><li>
Obtain necessary insurance authorizations for specialist referrals, APCM, Transitional Care Management (TCM) services, and medications.</li></ul></div><div><ul><li>
Documentation: Document after-hours call notes in the patient chart.</li></ul></div><div><ul><li>
General Administration: Assist with tasks related to practice capacity, general letters, and processing provider requests/orders.</li></ul></div><div> 
Clinical Support and Processing</div><div><ul><li>
Orders Processing (Lab, Radiology, DME):</li></ul></div><div><ul><li>
Process lab and radiology orders, including faxing orders and demographics for mobile imaging.</li></ul></div><div><ul><li>
Manage the Lab bucket by labeling/assigning reports and contacting patients to deliver lab results on behalf of the NP.</li></ul></div><div><ul><li>
Complete and process Durable Medical Equipment (DME) orders, add addenda to progress notes, fax the order and face sheet to the vendor, and call to confirm receipt.</li></ul></div><div><ul><li>
Medication Assistance: Verify medication dosage and frequency in the EHR and submit prescription refills on behalf of the NP. Send orders for acute issues to Assisted/Independent Living facilities (AL/IL) on behalf of the NP.</li></ul></div><div><ul><li>
Medical Records: Send medical records requests on behalf of the NP; fax progress notes and records to specialists, PCPs, home health, and hospice agencies for care coordination.</li></ul></div><div><ul><li>
Compliance: Track and manage death certificate requests. Send home health certifications to the Central Business Office (CBO). Serve as a liaison for unprocessed medical records requests between HealthMark and the patient/requestors.</li></ul></div><div> 
Qualifications</div><div><ul><li>
Experience: Previous experience in a healthcare administrative or patient care coordination role is preferred, especially in a geriatric or primary care setting.</li></ul></div><div><ul><li>
Technical Skills: Proficiency with Electronic Health Record (EHR) systems (e.g., Athena) and scheduling platforms (e.g., Carelink).</li></ul></div><div><ul><li>
Knowledge: Strong understanding of medical terminology, insurance verification, authorization processes, and common clinical workflows (e.g., lab orders, referrals, prescription refills).</li></ul></div><div><ul><li>
Attributes: Exceptional organizational skills, attention to detail, strong verbal and written communication, and a compassionate, patient-centered approach.</li></ul></div></div></div>

Geriatric Patient Engagement

Osborn Family Health Center

<div>Title: Patient Navigator
Job Summary: The Patient Navigator functions as a clinical support liaison between patients, providers and care team members throughout Osborn Family Health Center and reports to the Chief Medical Officer/Chief Executive Officer. Also coordinates patient-centered care as a liaison between referring physicians, hospital facilities and all other collaborating health care entities. This position will also work in collaboration with all applicable departments. 
 
Summary of Accountabilities:<ul><li>
Always provides high quality customer service to patients in person and over the telephone.</li><li>
Maintain current demographic information on patients (name change; address; insurance updates).</li><li>
Always maintain strict HIPAA compliance.</li><li>
Assist in the navigation of patients to reduce gaps in care.</li><li>
Track and monitor provider orders for outpatient services to include laboratory, radiology, diagnostic testing, and consultation services.</li><li>
Attach results and/or consult reports for outpatient services including laboratory, radiology, diagnostic testing, and consultation services for provider review.</li><li>
Work to improve patient compliance through telephone calls, written correspondence, and the patient portal.</li><li>
Assist patients, when necessary, with lost or misplaced orders upon request.</li><li>
Notify ordering provider of patient non-compliance.</li><li>
Facilitate the process for follow-up appointments as needed.</li><li>
Complete Referrals and Prior Authorization for Providers and Specialty Care Services.</li><li>
Willingness to engage in training, i.e., webinar, webcast, any on-line opportunities.</li><li>
Make recommendations on how to improve efficiency in departments.</li><li>
Willingness to cooperate with covering of staff members and/or make recommendations to manager.</li><li>
Ensure compliance with all company policies, procedures, and guidelines.</li><li>
May sometimes undertake a variety of special projects and/or administrative duties to assist in the efficiencies of the organization.</li><li>
Communicate concerns/patient issues with CMO/CEO /or Risk/Claims Manager.</li><li>
Assists with any additional duties as needed or as directed by CMO/CEO.</li></ul> 
Minimum Degree and Experience Required:
Minimum high school diploma or equivalent.
Preferred two years' experience as a Certified Medical Assistant
Familiarity with IDC10 and CPT coding preferred
Skill Requirements:
Fluent in Spanish/English
Ability to assist with patients who present with language barriers.
Translation Video/Translation of Telephone.
Ability to be detailed oriented and organized.
Ability to communicate to promote effective working relationships with other members of staff
Ability to work effectively under pressure
Ability to perform diversified duties with a high degree of accuracy.
.</div>

Patient Navigator

Guardian Recovery

Remote/Hybrid Can be based out of New Jersey, Delray Beach FL, or Dallas TX. Travels a few times each month Position Purpose The Marketing Coordinator will play a pivotal role in shaping the public image of our organization. Your primary responsibilities will revolve around coordinating marketing events, acting as a liaison between different departments and the marketing team, and creating a wide range of marketing materials. POSITION REQUIREMENTS/QUALIFICATIONS EDUCATION: High School Diploma or GED required. Bachelor&rsquo;s degree in marketing, Communications, or related field preferred. EXPERIENCE: 2 plus years of experience in a similar role. LICENSURE/CERTIFICATION: CPR Certification Preferred KNOWLEDGE AND TRAINING REQUIRED AT THE TIME OF HIRE: Graphic Design Skills: Proficiency in Adobe Illustrator, Photoshop, and/or Canva is essential. Passion for Marketing: A strong interest in the internet marketing and a commitment to self-education in industry principles Email and Newsletter Expertise: Knowledge of email campaign creation and newsletter design. Social Media Savvy: Experience with Social media management tools and strategies WordPress Experience: Familiarity with WordPress is a valuable asset. Desirable Skills: Photography and Video Production: Skills in these areas will be considered a significant plus. SPECIFIC AREAS OF RESPONSIBILITY TO POSITION: <ul><li>Event Planning and Coordination: Organize and manage various marketing events, ensuring they run smoothly and meet their objectives.</li><li>Department Liaison: Act as the key contact point between other departments and the marketing team, facilitating clear and efficient communication.</li><li>Graphic Design: Create visually appealing marketing materials, including flyers, social media graphics, brochures, apparel, and other graphical content.</li><li>Social Media Management: Oversee and maintain the organization&rsquo;s social media accounts, ensuring regular and engaging content</li><li>Newsletter Creation and Distribution: Design and distribute newsletters, keeping stakeholders informed and engaged with our activities and achievements.</li><li>Support to VP of Marketing: Assist the Vice President of Marketing with various duties as required, providing comprehensive support to the marketing department.</li><li>Protect the privacy of all patient information in accordance with the company&rsquo;s privacy policies, procedures and practices, as required by federal and state law, and in accordance with general principle of professionalism as a healthcare provider. Failure to comply with the company's policies and procedures on patient privacy may result in disciplinary action.</li><li>Potential access of protected health information (PHI) and other patent information only to the extent that is necessary to complete your job duties. The incumbent may only share such information with those who have a need-to-know specific patient information you have in your possession to complete their job responsibilities related to treatment, payment or other operations.</li><li>Report, without the threat of retaliation, any concerns regarding the company&rsquo;s policies and procedures on patient privacy and any observed practices in violation of the policy to their supervisor.</li><li>Perform other duties assigned.</li></ul>Work Location: Hybrid remote in Delray Beach, FL 33483

Social Media Content Creator

Unity Health

<div>
 <ul>
 <li>
 Education: Certified or registered Medical Assistant from and accredited institution required (RMA).
 </li>
 <li>
 Training and Experience: Minimum of 2 years Medical office experience preferred in clinical setting. Lab, EKG and X-ray experience preferred...
 </li>
 <li>
 Job Knowledge: Understands the role of working as part of a medical care team. Is aware of limitations as well as responsibilities. Skilled at effectively communicating with patients or their delegate.
 </li>
 <li>
 Safety Sensitive: YES
 
 
 </li>
 </ul>
 In the interest of protecting the health and safety of all patients, associates, and guests, Unity Health has classified some positions as &ldquo;safety sensitive.&rdquo; A &ldquo;safety sensitive&rdquo; position is any job position in which impaired performance could result in harm to the health and/or safety of self or others. Any associate that is actively engaged in the use of medical marijuana, even if in possession of a valid medical marijuana card, will be excluded from employment in a &ldquo;safety sensitive&rdquo; position.
 
 
 
 Description
 
 
 
 This individual is responsible for patient preparation, as well as, assisting the physician with procedures and minor surgeries. Also performs various diagnostic tests and patient education in the clinic. Maintains equipment and acts as liaison between the physician and all outside agencies to include hospitals, nursing homes, DME companies, pharmacies, HMO&rsquo;s and other physician&rsquo;s offices, as well as, with the patient. Supports other medical staff members as necessary to maintain patient flow.
 
 
 Days
 
 
 8-5
 
 
 40hrs/week
</div>

Medical Assistant Registered, FT, Peds Clinic

ALLORA

<div>Koniver Wellness is dedicated to patient care and extraordinary service. As a Registered Nurse, you will play a vital role in providing direct patient care, supporting clinical operations, and ensuring a positive patient experience. The successful RN will collaborate with the multidisciplinary team to deliver safe, high-quality, and patient-centered care. The duties for the RN include but are not limited to the list below.
ROLE &amp; RESPONSIBILITIES<ul><li>
Provide exceptional patient-centered care by creating a welcoming, supportive, and professional environment for all patients.</li></ul><ul><li>
Promote health and wellness through patient education and the administration of prescribed treatments in accordance with established clinical protocols and organizational standards.</li><li>
Serve as a primary liaison between providers and patients, addressing questions, explaining treatment plans, and ensuring patient understanding of care recommendations.</li><li>
Perform intravenous (IV) therapy, including initiation, monitoring, and management of infusions while adhering to safety and infection-control standards.</li><li>
Conduct comprehensive patient assessments, including health histories, screenings, vital signs, and evaluation of patient needs.</li><li>
Accurately document patient assessments, treatments, communications, and outcomes in electronic medical record (EMR) systems to ensure continuity of care and regulatory compliance.</li><li>
Maintain extensive knowledge of clinical services, treatments, and wellness products to effectively educate and support patients.</li><li>
Collaborate with physicians and interdisciplinary team members to coordinate care and optimize patient outcomes.</li><li>
Ensure and maintain confidentiality of all patient information.</li><li>
Participate in ongoing professional development, staff meetings, and training programs to maintain clinical competency and support organizational goals.</li><li>
Support daily clinic operations through cross-functional teamwork, administrative assistance, and other duties as assigned to ensure efficient patient care delivery.</li></ul> 

Requirements 
<ul><li>
Licensed to practice in SC</li><li>
Experience with IV administration required</li></ul>
WORK ENVIRONMENT
You must be able to stand and treat patients for the duration of your day. You will be required to electronically chart on a computer or other similar device. You must be able to bend, crouch, kneel, walk, and lift up to 20 lbs. 
 
 
Benefits 
Paid Time Off
Paid Holidays
Medical Benefits
401(k) with Company Match
Fringe Benefits</div>

Registered Nurse

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