patient liaison

RadNet

<div>Job Description:
<div>
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet&rsquo;s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Patient Liaison you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.</div><div></div><div> 
JOB SUMMARY</div><div>
The purpose of this position is to provide direct assistance to patients, their families, staff and 
management, with the resolution of concerns, as well as support the rights and responsibilities and 
personal interests of the patient population in general.</div><div></div><div> 
You will:</div><ul><li>Responsible for all functions that place in the waiting room itself (greeter desk</li></ul>
included). 
<ul><li>Some authority over the PSR&rsquo;s in conjunction with the PSR team lead/manager.</li><li>Responsible for communicating deficiencies at the front desk to front desk manager.</li><li>Required to carry a transient ThinkPad needed for scheduling, registration, access to</li></ul>
systems. 
<ul><li>Primary facilitator of all patient complaints, feedback, and compliments.</li><li>The person will investigate patient feedback with manager, team lead supervisor.</li><li>Responsible for communication between front desk and technologists regarding delays.</li><li>Assist manager with process improvement (office workflow from patient point of view).</li></ul><div></div><div> 
If You Are:</div><ul><li>Detail oriented.</li><li>Extremely professional.</li><li>Willing to put other people&rsquo;s needs before their own personal needs.</li><li>Must have a friendly demeanor.</li><li>Must be able to handle intense customer service complaints without issue.</li><li>Incredible communication skills (verbal and nonverbal).</li><li>Able to multi-task.</li><li>Must be creative, innovative and help in the development of this position.</li></ul><div></div><div> 
Ideal Candidate will possess:</div><ul><li>
Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
</li><li>Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
</li><li>Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
</li><li>Follows OSHA regulations, RadNet and site protocols, policies and procedures.
</li><li>Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.</li></ul><div></div><div> 
Pay Range: $17.00-$23.00 per hour</div> 
<div></div>
Pay Range: USD $17.00 - USD $23.00 /per hour Shift: Varied Shift Variations: Monday - Friday, 8:00am - 4:30pm</div>

Patient Liaison

Syneos Health Commercial Solutions

<div>Description
You are an expert facilitator: you open doors, foster communication, and bridge the gap.
The Patient Access Liaison (PAL) will support Syneos Health and Johnson &amp; Johnson partnership in promoting CAPLYTA, managing designated accounts across an assigned geography.
The Patient Access Liaison will execute the collaborative territory strategic plan through partnership with internal and external stakeholders, which may include sales, market access, and other collaboration partners. Responsibilities include ensuring understanding of reimbursement process, field reimbursement services, and patient support programs. The Patient Access Liaison will also work on patient-level reimbursement issue resolution.<ul><li>
Educate HCPs on reimbursement processes, claims submissions, procedures, and coding requirements of payer organizations (local payers, government payers, etc.)</li><li>
Collaborate with field support team members such as sales representatives and key account managers and serve as reimbursement expert for the local team</li><li>
Act with a sense of urgency to address critical access and affordability issues for patients</li><li>
Analyze reimbursement and access issues and act as the local access and reimbursement resource for other field force personnel and region management</li><li>
Proactively provide approved education to defined accounts within a given territory on matters related to reimbursement, access and coverage to facilitate appropriate patient access</li><li>
Execute business in accordance with the highest ethical, legal, and compliance standards, including timely and successful completion of all required training</li></ul>
Along with demonstrated initiative, resourcefulness and a results-oriented mindset, the ideal candidate has:<ul><li>
BA/BS degree required</li><li>
4+ years of pharmaceutical, biotech, or medical device experience</li><li>
2+ years of experience in reimbursement is required</li><li>
Neurology/CNS disease experience is required</li><li>
Ability to solve access issues related to both specialty pharmacy and medical benefit products</li><li>
Strong written, verbal, and interpersonal skills required</li></ul>
The annual base salary for this position ranges from $155,000 to $160,000. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance.
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn&rsquo;t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you&rsquo;re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients&rsquo; lives around the world.
Work Here Matters Everywhere | How are you inspired to change lives?
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements. 
400005588</div>

Patient Access Liaison

Hollywood Eye Institute

Elite Ophthalmology &amp; Aesthetics PracticeAre you the kind of person who lights up a room, builds instant trust with patients, and thrives in a luxury, fast-paced environment? Do you love aesthetics, sales, patient relationships, and creating unforgettable experiences?We are seeking an exceptional Patient Success Liaison to become the face of our elite ophthalmology and aesthetics practice. This is far more than a front desk position &mdash; this is an opportunity to become an integral part of a rapidly growing, premium brand focused on delivering concierge-level care and &ldquo;WOW&rdquo; experiences to every patient who walks through our doors.In this role, you will:<ul><li>Welcome and guide patients through their journey</li><li>Build VIP-style relationships with aesthetic and surgical patients</li><li>Explain aesthetic procedures and treatment packages</li><li>Prepare patients for treatments</li><li>Collect payments and coordinate package pricing</li><li>Help drive growth of our aesthetics division</li><li>Assist with launch events and exclusive patient parties</li><li>Deliver a luxury-level experience at every interaction</li></ul>We are looking for someone bubbly, polished, kind, energetic, highly organized, and naturally gifted at sales and relationship-building.Compensation<ul><li>$25/hour</li><li>Generous bonus structure</li><li>Total compensation potential of $70,000+</li></ul>Tremendous opportunity for advancement within a rapidly expanding organizationWhat You Have Already Achieved:<ul><li>Proven history of developing excellent rapport with clients and patients</li><li>Ability to confidently explain a wide variety of aesthetic treatments</li><li>Understanding of how aesthetic treatments aid in the treatment of dry eye and ocular surface disease</li><li>Experience discussing package pricing and collecting payment for procedures</li><li>Excellent ability to work within an elite, high-performing team environment</li></ul>Prior experience in aesthetics and sales is requiredWhat You Will Achieve at Hollywood Eye Institute:<ul><li>Building long-term trust with clients and patients</li><li>Delivering &ldquo;WOW&rdquo; experiences consistently</li><li>Generating positive patient reviews and testimonials</li><li>Retaining clients year after year</li><li>Creating referrals and repeat customers</li><li>Increasing sales of aesthetic procedures by 25% annually</li><li>Helping introduce 2 new aesthetic services each year</li></ul>Who You Will Work With:<ul><li>Top physicians and providers specializing in:</li><li>Premium surgery</li><li>Dry eye care</li><li>Aesthetic treatments</li><li>Talented medical aestheticians providing treatments directly to patients</li><li>A director who will help oversee your performance metrics and growth</li><li>The COO and leadership team of a highly respected, expanding organization</li></ul>What You&rsquo;re Motivated By:We are an elite team dedicated to providing premium eye care, dry eye treatment, and aesthetic services to Broward County and beyond. Our highly ranked practice is rapidly expanding to multiple locations and continues to set the standard for excellence in patient care and aesthetics.We are proud to have recently been selected as the #1 Eye Care Provider by the Sun Sentinel.If you are energized by excellence, growth, teamwork, and creating exceptional experiences for patients, you will thrive here.Ready to Join Our Rockstar Team?If you are a rockstar professional looking to join a collaborative, fast-growing team that is constantly evolving and expanding, you may be perfect for us.If you are driven by greatness and believe you have the drive, knowledge, skills, and experience to be truly successful in this role, we would love to hear from you today.Pay: From $25.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Patient Success Liaison

Nuvance Health

<div>Description 
 
At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what&rsquo;s possible for you and your career. 
 
Norwalk Hospital is a 366-bed academic and community medical center serving Fairfield County, Connecticut, and the surrounding New York Metro area. We are a Level II Trauma Center and Joint Replacement Center of Excellence, and we provide advanced cancer, heart, and neuroscience care.
 
 
Our accolades include the following: 
<ul><li>
The Leapfrog Group - Grade A for quality and patient safety</li><li>
Healthgrades - America&rsquo;s 50 Best Hospitals
</li><li>U.S. News &amp; World Report - high performance in heart failure treatment</li></ul> 
 
At Norwalk Hospital, we prioritize the health and well-being of our team, fostering a friendly and supportive culture where collaboration and compassion are at the heart of what we do. From the moment you step through our doors, you&rsquo;ll experience a sense of community that makes our hospital a truly special place to work. Our employees feel a deep connection here because we&rsquo;re not just part of the community &ndash; we are its center.
Summary:
Facilitates patient flow through the system from scheduling through registration check in so that patients have a &quot;one touch&quot; registration/scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration functions, insurance eligibility verification, patient liability collection, scheduling and admitting duties. Provides estimates for services when appropriate. Receives and processes patient financial liability payments. Working hours may include weekends, evenings, overnights and holidays
Responsibilities:
1. Responsible for greeting patients and / or physicians, staff, co-workers and guests promptly and in a professional manner. Checks patients into the system and provides direction based on appointment location, financial clearance and counseling status. Acknowledges and assists patients with special needs and respects confidentiality. 2. Responds to telephone calls according to established customer service standards. Provides requested information to callers. When assigned to scheduling, contributes to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements. 3. Performs accurate search / selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Indes (EMPI) and to ensure the accuracy of patient identification. 4. Accurately establishes and schedules appointments for services from patients directly or physician's offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact to patients to obtain additional information or confirm scheduled appointments. 5. Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered. 6. Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate. 7. Provides estimates for services when appropriate, communicates and actively solicits patient liability. 8. Enters testing orders in the appropriate system when necessary. Requires an understanding of coding, procedural protocols, and the charge description master. 9. Employee responsible to obtain signatures for all required organization, state and federal consents and / or notifications. 10. Responsible for remaining compliant, current, and knowledgeable with Department Policies and Procedures. 11. Fulfills all compliance responsibilities related to the position including HIPAA, EMTALA and Patient Bill of Rights. 12. Performs other duties as assigned. 
Other Information:
Education: Essential: HS Diploma with minimum of 2 years job related experience. Associate degree with 6 months job-related experience - Preferred. Other Information: Minimum Experience of 1 year preferred in a job-related experience. Basic MS Word &amp; MS Excel. Customer Service and organizational skills. Criteria Desired: National Association of Healthcare Access Management (NAHAM) certification within one year of hire. 
Company: Norwalk Hospital Association
Org Unit: 455
Department: Patient Access
Exempt: No
Salary Range: $19.57 - $21.63 Hourly 

With strong hearts and open minds, we&rsquo;re pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health!</div>

Patient Access Liaison 1

Amgen

<div>Join Amgen&rsquo;s Mission of Serving Patients
At Amgen, if you feel like you&rsquo;re part of something bigger, it&rsquo;s because you are. Our shared mission&mdash;to serve patients living with serious illnesses&mdash;drives all that we do.
Since 1980, we&rsquo;ve helped pioneer the world of biotech in our fight against the world&rsquo;s toughest diseases. With our focus on four therapeutic areas &ndash;Oncology, Inflammation, General Medicine, and Rare Disease&ndash; we reach millions of patients each year. Amgen is advancing a broad and deep pipeline and portfolio of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you&rsquo;ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you&rsquo;ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Patient Access Liaison &ndash; TEPEZZA - Rare Disease
Live
What you will do
Let&rsquo;s do this. Let&rsquo;s change the world. In this vital role you will provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers and executives. Strong knowledge and demonstrated history of access and reimbursement for buy and bill/infused pharmaceutical products is required. The PAL works in highly visible, strong team environment to provide exceptional customer service on all levels.
The PAL will work with the patient, the physician and the Site of Care to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. The PAL will work with numerous internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care to facilitate and improve patient access to insurance, medications, financial support, resources and more.
Responsibilities<ul><li>
Secure written or electronic patient HIPAA for patients in the assigned geography</li><li>
Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections</li><li>
Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patient&rsquo;s family and team of healthcare providers to empower the patient to become their own advocate</li><li>
Educate the patient on TEPEZZA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access</li><li>
Provide information on co-pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and needed</li><li>
Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Horizon rare disease therapies, common prior authorization requirements, and coding and billings requirements</li><li>
Provide access and reimbursement education based on the enrolled patient&rsquo;s TEPEZZA benefits to physician offices and sites of care</li><li>
Educate the physician office and/or SOC on TEPEZZA coverage based on the patient&rsquo;s benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access</li><li>
Investigate access challenges pre and post-infusion to include support for denied claims and claim reviews</li><li>
Partner with Safety and PV and report AE&rsquo;s and product complaints through medical information.</li><li>
Work closely with the Horizon cross functional team including Case Managers, the Site of Care team, market access, matrix partners and external vendors</li><li>
Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements</li></ul>
Win
What we expect of you
We are all different, yet we all use our unique contributions to serve patients.
Basic Qualifications:
Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience
OR 
Master's degree and 4 years of patient services, and/or access and reimbursement, experience 
OR
Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience
Preferred Qualifications:<ul><li>
Scientific background and ability to learn product and disease information.</li><li>
Nursing or other clinical background a plus</li><li>
Access and reimbursement for buy and bill products</li><li>
Orphan or Rare disease experience.</li><li>
Familiarity with HIPAA guidelines and FDA requirements.</li><li>
Familiarity with and Adherence to internal and OIG Compliance guidelines a must</li><li>
Ability to handle difficult patient cases and resolve hurdles.</li><li>
Ability to work in team environment and manage communication with case Liaisons and sales reps.</li><li>
Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment.</li><li>
Strong analytical skills and ability to report on meaningful activity in the region.</li><li>
Proficient in Microsoft Office.</li><li>
Professional, proactive demeanor.</li><li>
Strong interpersonal skills and strategic mindset.</li><li>
Excellent written and verbal communication skills.</li><li>
Potential for up to 50% travel, including some overnight and weekend commitments.</li></ul>
Thrive
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for our teammates&rsquo; professional and personal growth and well-being.
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.
Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:<ul><li>
Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.</li><li>
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan</li><li>
Stock-based long-term incentives</li><li>
Award-winning time-off plans and bi-annual company-wide shutdowns</li><li>
Flexible work models, including remote work arrangements, where possible</li></ul>
Apply now for a career that defies imagination
Objects in your future are closer than they appear. Join us.
careers.amgen.com
Application deadline
Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Patient Access Liaison - TEPEZZA - Newark, NJ

Cencora

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!</div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader">
Job Details</h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
We are looking to grow our team with Patient Access and Affordability within Methodist Health System. Ideal candidate embodies the following:<ul><li>
Hard working</li><li>
Team Player</li><li>
Adaptable/Flexible</li><li>
Agile mind for learning</li><li>
Benefits Investigations, Prior Authorizations, Denials, and Appeals Knowledge</li><li>
Pharmacy side (required)</li><li>
Medical side (preferred)</li></ul>
This role has the potential to move into medical billing for drug products. Any knowledge of this is a bonus!
Location: This Position is Onsite at Methodist Dallas Medical Center
Hours: will be Monday through Friday 9am to 5pm
Closed on Major Holidays and Weekends
Responsibilities:<ul><li>
Provide liaison services for patients requiring high-cost retail prescription therapies, focused on navigation of prescription related access and affordability barriers. Effectively processing prior authorizations, identifying and securing patient assistance and routing prescriptions to the appropriate pharmacy. Coordinating the communication between patients, providers, staff, pharmacy and payers.</li><li>
Provide subject matter expertise in retail pharmacy prescription access and processing. Routinely interfacing with office staff, providers and leadership to proactively identify an address areas for process improvement to drive improved patient access and prescription internalization.</li><li>
For the assigned clinic(s) serve as the primary contact for high cost prescription access and affordability. Responsible for maintaining effective and complete communication to stakeholders and appropriate documentation within electronic health records, pharmacy dispensing systems and other systems as specified.</li><li>
Responsible for providing education to providers, clinic staff and patients on the value of prescription fulfillment through the client health system pharmacy. Providing world class customer service and timely execution of assigned tasks to drive trust and satisfaction with patients and providers.
</li><li>Works with the internal client pharmacy to facilitate and coordinate delivery of the prescriptions to patients. Actively contributes to activity tracking and KPI reporting to enable continuous quality improvement and program performance assessment.</li><li>
Participates in client and clinic meetings, contributing content and leading discussions relating to prescription access as needed.</li><li>
Support the clinic during operating hours and work extended hours when needed to ensure patients receive their medication and to complete business plan objectives. Provide backup coverage to support clients and patients in the event of absence of other assigned resources.</li><li>
Work both in clinic (or multiple clinics as assigned) and support from an approved remote location as the client needs dictate. Demonstrate the ability to provide a high level of support from both settings</li><li>
Perform other related duties as assigned.</li></ul>
Education:<ul><li>
Retail pharmacy technician experience 1-3 years</li><li>
Active pharmacy technician licensure / certification in the corresponding state</li></ul>
Skills and Knowledge:<ul><li>
Experience working with prior authorizations and copay assistance programs</li><li>
Lead tech or other leadership experience a plus (not required)</li><li>
Proficiency in Microsoft Office particularly Word and Excel</li><li>
Ability to quickly learn other systems and programs (pharmacy dispensing software, electronic health records, etc.)</li><li>
High level of organization and high quality communication skills</li></ul><h1 class="jobSectionHeader">
What Cencora offers</h1>
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members&rsquo; ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Full time<h1 class="jobSectionHeader">
Equal Employment Opportunity</h1>
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company&rsquo;s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned<h1 class="jobSectionHeader">
Affiliated Companies</h1>
Affiliated Companies: Value Apothecaries Inc</div>

Patient Services Liaison

<div>Join Amgen&rsquo;s Mission of Serving Patients
At Amgen, if you feel like you&rsquo;re part of something bigger, it&rsquo;s because you are. Our shared mission&mdash;to serve patients living with serious illnesses&mdash;drives all that we do.
Since 1980, we&rsquo;ve helped pioneer the world of biotech in our fight against the world&rsquo;s toughest diseases. With our focus on four therapeutic areas &ndash;Oncology, Inflammation, General Medicine, and Rare Disease&ndash; we reach millions of patients each year. Amgen is advancing a broad and deep pipeline and portfolio of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you&rsquo;ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you&rsquo;ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Patient Access Liaison &ndash; TEPEZZA - Rare Disease
Live
What you will do
Let&rsquo;s do this. Let&rsquo;s change the world. In this vital role you will provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers and executives. Strong knowledge and demonstrated history of access and reimbursement for buy and bill/infused pharmaceutical products is required. The PAL works in highly visible, strong team environment to provide exceptional customer service on all levels.
The PAL will work with the patient, the physician and the Site of Care to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. The PAL will work with numerous internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care to facilitate and improve patient access to insurance, medications, financial support, resources and more.
Responsibilities<ul><li>
Secure written or electronic patient HIPAA for patients in the assigned geography</li><li>
Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections</li><li>
Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patient&rsquo;s family and team of healthcare providers to empower the patient to become their own advocate</li><li>
Educate the patient on TEPEZZA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access</li><li>
Provide information on co-pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and needed</li><li>
Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Horizon rare disease therapies, common prior authorization requirements, and coding and billings requirements</li><li>
Provide access and reimbursement education based on the enrolled patient&rsquo;s TEPEZZA benefits to physician offices and sites of care</li><li>
Educate the physician office and/or SOC on TEPEZZA coverage based on the patient&rsquo;s benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access</li><li>
Investigate access challenges pre and post-infusion to include support for denied claims and claim reviews</li><li>
Partner with Safety and PV and report AE&rsquo;s and product complaints through medical information.</li><li>
Work closely with the Horizon cross functional team including Case Managers, the Site of Care team, market access, matrix partners and external vendors</li><li>
Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements</li></ul>
Win
What we expect of you
We are all different, yet we all use our unique contributions to serve patients.
Basic Qualifications:
Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience
OR 
Master's degree and 4 years of patient services, and/or access and reimbursement, experience 
OR
Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience
Preferred Qualifications:<ul><li>
Scientific background and ability to learn product and disease information.</li><li>
Nursing or other clinical background a plus</li><li>
Access and reimbursement for buy and bill products</li><li>
Orphan or Rare disease experience.</li><li>
Familiarity with HIPAA guidelines and FDA requirements.</li><li>
Familiarity with and Adherence to internal and OIG Compliance guidelines a must</li><li>
Ability to handle difficult patient cases and resolve hurdles.</li><li>
Ability to work in team environment and manage communication with case Liaisons and sales reps.</li><li>
Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment.</li><li>
Strong analytical skills and ability to report on meaningful activity in the region.</li><li>
Proficient in Microsoft Office.</li><li>
Professional, proactive demeanor.</li><li>
Strong interpersonal skills and strategic mindset.</li><li>
Excellent written and verbal communication skills.</li><li>
Potential for up to 50% travel, including some overnight and weekend commitments.</li></ul>
Thrive
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for our teammates&rsquo; professional and personal growth and well-being.
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.
Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:<ul><li>
Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.</li><li>
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan</li><li>
Stock-based long-term incentives</li><li>
Award-winning time-off plans and bi-annual company-wide shutdowns</li><li>
Flexible work models, including remote work arrangements, where possible</li></ul>
Apply now for a career that defies imagination
Objects in your future are closer than they appear. Join us.
careers.amgen.com
Application deadline
Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

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