patient office rep

Erlanger

<div><div><b>Patient Service Rep, Full-Time, EMG Contact Center</b> <b>(</b><b>47382</b><b>)</b> <b>-</b>Erlanger Baroness Hospital Chattanooga, TN</div><div>
Patient Service Rep, Full-Time, EMG Contact Center</div><div>
Regular - Non-exempt - Full-time - <b>Standard Hours</b> 37.5</div><p></p><div><b>
Description</b><div></div><p><br>
Job Summary:<br>
The Patient Service Representative is responsible for a variety of patient and customer service related activities within the department.<br>
<br>
This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices' patient population. Participates in the practice's quality improvement process and performance evaluation.<br>
<br>
Education:<br>
Required:
<br>
High School graduate or equivalent.
<br>
<br>
Preferred:<br>
College courses in business, English and general office management or equivalent combination of education and experience.<br>
<br>
Experience:<br>
Required:<br>
Must be able to work well with others. Always poised, courteous, pleasing personality, good telephone voice and able to meet the public.
<br>
<br>
Preferred:<br>
Two years' reception experience or general clerical experience.<br>
Prior IDX/Invision training desirable.
<br>
<br>
Position Requirement(s): License/Certification/Registration<br>
Required:<br>
N/A<br>
<br>
Preferred:<br>
N/A<br>
<br>
Department Position Summary:<br>
Performs a wide range of office functions including: computer data entry and word processing, filing, record keeping and reception duties. Ability to cross cover for other similar positions. Specific medical records responsibilities, including filing documents appropriately within records, general maintenance of the file room, chart copying, faxing and mailing out records as directed. Answering of department phone. Entering lab and/or radiology orders into invision during busy times. Sorting and distributing mail and other duties as assigned. Responsible for IDX/Invision patient registration to include obtaining referrals/pre-certs and records on new patients. Excellent oral and written communication skills; ability to relate well to people of a broad socioeconomic mix, with sensitivity to the delicate nature of the department. Ability to work in a typical office setting with some stressful situations, personal flexibility; moderate sitting, stooping, bending, and moderate work at word processing screen required.</p></div></div><p></p>

Patient Service Rep, Full-Time, EMG Contact Center

Trinity Health

<b>Employment Type:</b><br>
Full time
<br><br>
<b>Shift:</b><br>
Day Shift
<br><br>
<b>Description:</b><br>
POSITION PURPOSE
<br><br>
100% Work Onsite - Davenport, Iowa)
<br><b>(Pay Range:</b> $15.0165-$22.5248)
<br>Performs the day-to-day correspondence activities within the Hospital and/or Medical Group revenue operations ($3-5B NPR) of a Patient Business Services (PBS) location. Serves as part of a team of correspondence colleagues at a PBS location responsible for sorting and distributing incoming correspondence, performing address updates, and scanning documents into the document imaging system. This position reports directly to a Manager.
<br><br>
ESSENTIAL FUNCTIONS
<br><br>
Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
<br><br>
Collects, organizes and scans patient and insurance correspondence, insurance vouchers/explanation of benefits and other relevant documentation into Onbase or similar application based on the Health Ministry.
<br><br>
Conducts appropriate indexing with PNC Correspondence into correct folders within Onbase or similar application, redacts and indexes correspondence to multiple accounts within OnBase as needed.
<br><br>
Sorts and date-stamps all incoming correspondence (fax, email, postal mail), distributing correspondence to appropriate resources in a timely, accurate manner.
<br><br>
Reviews all returned mail, researches and corrects the information (name and address) in the patient accounting system as appropriate. Updates the mailing envelope with the correct information and resubmits for mailing.
<br><br>
Assists in large copy and mail productions. Sorts outgoing correspondence to ensure cost effective postage.
<br><br>
Provides support for the Billing& Follow-Up teams by printing UB04’s and sends medical records by Certified Mail.
<br><br>
Unpacks and stocks supply orders that arrive to the Patient Business Service Center, keeps inventory on a routine basis regarding supplies and envelopes, follows appropriate process for reorder.
<br><br>
May prepare special reports as directed by the manager to document billing and follow-up services (e.g., Incoming correspondence volume, returned mail status, document imaging status, etc.).
<br><br>
May serve as relief support, if the work schedule or workload demands assistance to departmental personnel. May also be chosen to serve as a resource to train new employees. Cross training in various functions is expected to assist in the smooth delivery of departmental services.
<br><br>
Other duties as needed and assigned by the manager.
<br><br>
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
<br><br>
MINIMUM QUALIFICATIONS
<br><br>
High school diploma and a minimum of one (1) year work experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing mailroom and document imaging functions or an equivalent combination of education and experience. Data entry skills (50-60 keystrokes per minutes).
<br><br>
Excellent communication (verbal and writing) and organizational abilities. Interpersonal skills are necessary in dealing with internal and external customers. Accuracy, attentiveness to detail and time management skills.
<br><br>
Basic understanding of Microsoft Office Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
<br><br>
To successfully accomplish the essential job functions of this position, the incumbent will be required to work independently, read, write, and operate keyboard and telephone effectively.
<br><br>
Must be comfortable operating in a collaborative, shared leadership environment.
<br><br>
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
<br><br>
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
<br><br>
Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Excellent problem solving skills are essential.
<br><br>
This position requires the ability to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery.
<br><br>
The greatest challenge in this position is to ensure that mailroom and document imaging activities are performed promptly and in an accurate manner to assist in order to reduce potential financial loss to the patient and the Ministry Organization.
<br><br>
Position operates in an office environment. Work area is well-lit, temperature controlled and free from hazards. The incumbent is subject to eyestrain due to the many hours spent looking at a CRT screen. The noise level is low to moderate.
<br><br>
Completion of regulatory/mandatory certifications and skills validation competencies preferred.
<br><br>
Must possess the ability to comply with Trinity Health policies and procedures.
<br><br>
Our Commitment
<br><br>
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Correspondence Representative-l (Medical Billing Mailing Operation) - PFS (100% Work Onsite -Davenport, Iowa)

Prestige Staffing

<div>
 <strong>
  Job Title
  <br/>
  <br/>
 </strong>
 Scheduler
 <br/>
 <br/>
 <strong>
  Pay
  <br/>
  <br/>
 </strong>
 $19 - $22 per hour (contract)
 <br/>
 <br/>
 <strong>
  Location
  <br/>
  <br/>
 </strong>
 On-site &ndash; no remote options
 <br/>
 <br/>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 Seeking a dedicated Scheduler to support internal medicine appointments within a fast-paced healthcare environment. The ideal candidate will possess strong scheduling experience, excellent phone skills, and proficiency with electronic medical records and MS Office tools. This role emphasizes professional communication, patience, and a patient-centered approach. It offers a stable, steady pace in a beautiful office setting, perfect for individuals who thrive in a respectful and high-standard work environment. This position is a three-month contract with potential for extension.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven scheduling experience in a healthcare setting
  </li>
  <li>
   Excellent phone communication skills with a professional, patient demeanor
  </li>
  <li>
   Familiarity with EMR systems, specifically eClinicalWorks
  </li>
  <li>
   Proficiency in Microsoft Office suite
  </li>
  <li>
   Ability to pass a background check and drug screening
  </li>
  <li>
   Strong organizational and interpersonal skills
  </li>
  <li>
   Dedicated, reliable, and able to focus on the task at hand
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage scheduling for internal medicine appointments via phone and electronic systems
  </li>
  <li>
   Provide exceptional customer service to patients and staff
  </li>
  <li>
   Maintain accurate records within the EMR system
  </li>
  <li>
   Coordinate with clinical staff to ensure smooth scheduling workflows
  </li>
  <li>
   Uphold high standards of professionalism, patience, and confidentiality
  </li>
  <li>
   Support clinic operations as needed, while adhering to the clinic&rsquo;s standards of care and service
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Rewarding work environment with a focus on patient care
  </li>
  <li>
   Beautiful office setting in a slower-paced, concierge medicine atmosphere
  </li>
  <li>
   Opportunity to work with long-tenured staff and established patients
  </li>
  <li>
   Supportive team that values professionalism and high standards
  </li>
  <li>
   No opportunity for growth; ideal for someone seeking a stable, predictable schedule focused on work and home life
   <br/>
   <br/>
  </li>
 </ul>
 #ZR-rep
 <br/>
 <br/>
</div>


Scheduler

Oneida Health

<div><div><div>Oneida Health is currently seeking an experienced and detail-oriented <b>full-time Patient Account / Customer Service Rep</b> to work at our corporate office in Canastota. As a Patient Account/ Customer Service Rep, your main responsibilities will be to The Patient Account Representative &ndash; Self Pay and Bad Debt, coordinates, monitors, reports and facilitates the accurate reporting and maintenance of the outsourced accounts in a self-pay classification and bad debt accounts transferred to outside collection agents. Balances to inventories and prepares monthly activity reporting.</div></div><p>
</p><div><div><b>Come for the Salary, Stay for the Benefits:</b></div></div><div><div>
We provide competitive pay and value experience. Oneida Health Employees enjoy free parking and the hospital is centrally-located in Oneida next to shopping, food services, and entertainment. The following are just some of our best employee benefits:
</div></div><ul><li><div>Generous Paid Time Off accruing day one</div></li><li><div>
403 (b) matching up to 6%</div></li><li><div>
Free parking</div></li><li><div>
Employee Gym</div></li><li><div>
20% Cafe Discount</div></li><li><div>
No Deductible Health Insurance, Flex Spending, Vision, Dental, Disability, and Life</div></li><li><div>
Generous Tuition Reimbursement
</div></li></ul><div><div><b>What You'll Be Great At:
</b></div></div><ul><li><div>Posts manual cash deposits on a daily basis as assigned.
</div></li><li><div>Receives and posts and reconciles assigned payment batches to the appropriate patient account from the remittance advice or checks using the appropriate payment/adjustment code to insurance.
</div></li><li><div>Reviews daily automated posting as assigned by payer and assures the payment batches are reconciled to the account postings.
</div></li><li><div>Reviews cash posting error reporting and completes any appropriate corrections such as financial class changes, updating payer information, and/or changing the priority of the payer to accounts to ensure payments are posted accurately.
</div></li><li><div>Insures contractual and other approved adjustments are posted timely and accounts are reconciled and the account balances are correctly reflected in the appropriate payer responsibility in the Patient Accounting System.
</div></li><li><div>Researches and codes each payment receipt accurately, thoroughly and timely according to the Payment Posting procedures.
</div></li><li><div>Documents payment information on accounts in the Patient Accounting host system.
</div></li><li><div>Batches cash receipts, balances them to the deposit, and maintains the batch control log of payments daily.
</div></li><li><div>Sorts the mail received in the deposit and forwards any non-payment posting mail appropriate.
</div></li><li><div>Insures zero (0) payment and/or informational &ldquo;nonpayment requests&rdquo; are timely and accurately forwarded/assigned to the account follow up team for additional follow up and/or denial resolution.
</div></li><li><div>Documents all actions taken on accounts in the system account notes to ensure all prior actions are noted and understandable by others.
</div></li><li><div>Performs routine audits of assigned individual accounts to resolve all discrepancies in account balances &ndash; credit balances, underpayments, inaccurate contractual allowances and performs necessary actions to resolve the account balance.
</div></li><li><div>Informs the supervisor of any problems or changes in payer requirements and exercises independent judgment to analyze and report repetitive denials so that corrective actions can be taken.
</div></li><li><div>Reconciles imports and return account activity with the vendors. Reviews differences and works with vendors to resolve.</div></li><li><div>
Reviews and audits billings from outsourced activities and recommends for payment or payment with changes.</div></li><li><div>
Reconciles recoveries of Bad Debt on a monthly basis.</div></li><li><div><div><ul><li><div>
Works self-pay credit balances and resolves.<br>
</div></li></ul></div><br>
<div><ul><li><div>Prepares Medicare Bad Debt schedule and maintains on a monthly basis. Gathers and stores collection efforts backup and proof to insure bad debt reimbursement.</div></li></ul></div><div><ul><li><div><br>
Acts as hospital liaison for all outsourced account activity &ndash; enters and updates account information as received and routes for appropriate action &ndash; rebill, adjustment, financial assistance, closure, etc.</div></li></ul></div><div><ul><li><div><br>
Produces monthly reporting of outsourced activities performance.
</div></li><li><div>Compares to prior periods and established benchmarks.</div></li></ul></div><div><ul><li><div><br>
Monitors assigned work lists at all sources and insures expeditious resolution. Works with other departmental representatives in resolve. Reports unresolved issues and concerns impeding the collection process and to ensure successful account resolution.</div></li></ul></div><div><ul><li><div><br>
Complies with patient confidentiality policies for the retention of patient health information, or when handling, distributing, or disposing of patient health information.</div></li></ul></div><div><ul><li><div><br>
Seeks advice and guidance as necessary to ensure proper understanding.</div></li></ul></div><div><ul><li><div><br>
Performs other duties as assigned by the Supervisor.</div></li></ul></div><div><ul><li><div><br>
Handles telephone information with courtesy, accuracy, and respect for confidentiality; receives information and distributes messages appropriately.</div></li></ul></div><div><ul><li><div><br>
Consistently communicates appropriately with patients and staff and responds to requests for assistance promptly.</div></li></ul></div><div><ul><li><div><br>
Provides accurate communication in verbal, nonverbal and written form. Listens effectively.</div></li></ul></div><div><ul><li><div><br>
Communicates effectively with supervisor, including but not limited to changes of operation. Reports to supervisor regularly on the status of ongoing projects.</div></li></ul></div><div><ul><li><div><br>
Assists with orientation of new staff.</div></li></ul></div><div><ul><li><div><br>
Follows proper chain of command appropriately to resolve problems and concerns.</div></li></ul></div><div><ul><li><div><br>
Treats patients and their families with respect and dignity, and ensures confidentiality of patient records.</div></li></ul></div><div><ul><li><div><br>
Provides positive and productive support to the team and promotes teamwork. Is kind, courteous, respectful and professional in all interactions with all hospital personnel at all levels.</div></li></ul></div><div><p><br>
</p></div><br>
<div><p>Serves as coverage for incoming calls both from internal sources as well as external sources and routes appropriately.</p></div><div><ul><li><div><br>
Determines nature of call and routes to the appropriate person or ascertains a clear and concise accounting of the nature of the call and documents same in patient file notes.</div></li></ul></div><div><ul><li><div><br>
Reviews account with patient and if problem resolution is evident, responds accurately and appropriately or research account. This could include but not limited to researching insurance billing information, reviewing postings for mathematical accuracy, pulling and reviewing explanations of benefits, reviewing contractual terms to determine if applied accurately.</div></li></ul></div><div><ul><li><div><br>
Determines nature of problem. Reviews with appropriate personnel and forwards for proper approvals if resolve is not within the authority of the representative.</div></li></ul></div><div><ul><li><div><br>
Enters into Patient Accounting System new information provided by the patient and/or guarantor</div></li></ul></div><div><ul><li><div><br>
Provides application for charity care/financial assistance when appropriate.</div></li></ul></div><div><ul><li><div><br>
Authors and routes correspondence</div></li></ul></div><div><ul><li><div><br>
Requests rebills as necessary</div></li></ul></div><div><ul><li><div><br>
Pull explanation of benefits as needed to respond to customer inquiry</div></li></ul></div><div><ul><li><div><br>
Complies with patient confidentiality policies for the retention of patient health information, or when handling, distributing, or disposing of patient health information.</div></li></ul></div><div><ul><li><div><br>
Seeks advice and guidance as necessary to ensure proper understanding.</div></li></ul></div><div><p><br>
Provides General office support &ndash; opens and distributes mail per established policy and procedures.</p></div><br>
</div></li></ul><p>
</p><p></p><div><div><b>Your Essential Qualifications:</b></div></div><ul><li><div><div><b>
Education:</b></div></div><div><div><b>
</b>High School diploma or GED</div></div><div><div><b>
Experience:
</b></div></div></li><li><div>Two + years&rsquo; experience directly related to health care claims processing.</div></li><li><div>
Familiarity with healthcare medical terminology and coding.</div></li><li><div>
Basic knowledge in the reimbursement guidelines for all major third party and governmental payers; Medicaid, Medicare, HMO&rsquo;s; Commercial, Worker&rsquo;s Compensation and Third Party Liability.</div></li><li><div>
Good communication and interpersonal skills.</div></li><li><div>
Basic knowledge of PC and Microsoft Office Suite use and application and use of internet.</div></li><li><div>
Knowledge of patient accounting systems.</div></li><li><div>
Understands and complies with HIPAA and Protected Health Information rules and regulations.</div></li></ul></div>

Patient Account/Customer Service Rep-Self Pay and Bad Debt

Nuvia Dental Implant Center

<div><p><b>Nuvia Dental Implant Center</b> is growing fast and hiring for an <b>Implant Sales Rep </b>in our <b>Arlington Heights, IL </b>center!</p>
<p>
Our Top Reps Make <b>$100k</b></p>
<ul>
<li>$50k Base salary</li>
<li>Premium commission structure</li>
<li>Comprehensive benefits package</li>
<li>Elite sales training</li>
<li>4-7 warm leads a day</li>
</ul>
<p><b>Over 7,000 5-star Google reviews - A+ BBB rating!!</b></p>
<p><b>
Fast Growing Company in an Industry with Massive need our company is set to double # of locations in the next year</b></p>
<ul>
<li>Global dental implants market size was valued at $4.15 billion in 2022*</li>
<li>Projected to grow from $4.42 billion in 2023 to $6.95 billion by 2030*</li>
</ul>
<ul><li>Source: Fortune Business Insights, Report ID: FBI100443</li></ul>
<p><b>
Benefits:</b></p>
<ul>
<li>Health, Dental, Life Insurance and Short-Term Disability, Vision, Long Term Disability and Life Insurance</li>
<li>Paid Training</li>
<li>Tenure Based PTO Plan</li>
<li>Paid Bereavement</li>
<li>Paid Parental Leave</li>
<li>Employee Assistance Program</li>
<li>Paid Holidays</li>
<li>401k + Match</li>
</ul>
<p><b>Role:</b></p>
<p>
As an Implant Sales Rep (Smile Consultant) in the <b>Arlington Heights, IL </b>center, you will be responsible for removing barriers for potential patients to help move them forward with treatment that will dramatically change the quality of their lives.</p>
<p><b>
Responsibilities:</b></p>
<ul>
<li>Influence patients to accept treatment by building trust and closing gaps patients may have &amp; following up aggressively.</li>
<li>Collect payment</li>
<li>Maintain an organized CRM &amp; manage your queues.</li>
<li>Follow and suggest improvements to current processes</li>
<li>Attend training meetings each week</li>
<li>Hours M-F 8am to 5pm with potential of extra hours to secure the sale (no cap on commissions)</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>Proven track record in sales and meeting KPI&rsquo;s.</li>
<li>CRM systems experience preferred</li>
<li>B2C sales experience a plus</li>
<li>Excellent verbal communication skills.</li>
<li>Strong computer skills</li>
<li>Displays a strong sense of empathy and the ability to connect with people on a personal level</li>
</ul>
<p><b>Day in the life of life:</b></p>
<ul>
<li>Meet with 4-7 warm leads to discuss the process of full arch dental implants</li>
<li>Participate in sales meetings and daily sales huddles!</li>
<li>Connect &amp; follow up with patients to understand their goals and motivations</li>
<li>Present patient information to the doctors in your clinic to determine diagnosis</li>
<li>Assist patients in removing barriers to accepting treatment</li>
<li>Assist patients in applying for financing</li>
<li>Administer a successful handoff to the administrative team for scheduling</li>
</ul>
<p>We are obsessed with our patients, love what we do and feel honored to be able to provide such an incredible service. Check out our YouTube channel to see what everyone is talking about: https://www.youtube.com/@NuviaDentalImplantCenter (https://www.youtube.com/@NuviaDentalImplantCenter)</p><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

Implant (Medical/Dental/Aesthetic) Sales Rep

Carrier Enterprise

<div><p><b>Field Technical Support Rep| Carrier Enterprise| Hybrid/Remote- Omaha Kansas</b></p>
<p><b>
Introduction:
</b></p><p></p><p><b>Carrier Enterprise (CE) currently has an exciting opportunity for a Technical Support Rep to Join a leading national distributor of residential and light commercial HVAC products, parts, and supplies, and gain valuable experience in the HVAC/R distribution and wholesale industry.</b></p>
<p><b>
</b></p><p><b>Company Description</b></p>
<p><b>
Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant &amp; Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs.
</b></p><p></p><p><b>HVAC Field Technical Support Rep</b></p><p></p><p><b><br>
Position Summary</b></p>
<p>
The HVAC Field Technical Support Rep is a highly skilled professional responsible for delivering advanced post-sales technical support to contractors, dealers, and customers across multiple communication channels. This role manages inbound technical cases via phone, email, text, and digital platforms while also providing on-site field support through jobsite visits, equipment startups, system commissioning, and technical training.</p>
<p>
The ideal candidate blends deep HVAC expertise with strong customer engagement skills and thrives in both remote troubleshooting and hands-on field environments. This position plays a critical role in ensuring proper equipment application, accelerating contractor proficiency, and enhancing the overall customer experience.</p>
<p>
</p><p><b>Key Responsibilities</b></p>
<p>
</p><ul><li>Manage multi-channel support cases from intake through resolution across phone, email, text, and digital platforms with timely follow-up and high satisfaction standards</li>
<li>Diagnose and resolve complex HVAC issues while escalating critical problems appropriately and maintaining stakeholder communication</li>
<li>Conduct on-site technical support including equipment startups, commissioning, troubleshooting, and installation practice evaluation to minimize downtime</li>
<li>Deliver technical training to contractors, dealers, and internal teams in classroom and field settings, addressing knowledge gaps with targeted solutions</li>
<li>Build contractor relationships as a trusted technical partner while identifying supplemental sales opportunities and promoting company tools and resources</li>
<li>Support customer onboarding with product orientation and operational guidance emphasizing best practices in airflow, controls, and refrigerant management</li>
<li>Maintain operational documentation in case management systems and stay current on HVAC technologies, controls, and regulatory requirements</li>
<li>Drive business impact through regional service initiatives that improve quality, enhance contractor capability, and strengthen organizational partnerships</li>
</ul>
<p></p><p><b>Qualifications</b></p>
<ul>
<li>Associate degree (AA/AS) in HVAC or related field preferred.</li>
<li>Minimum 5+ years of combined HVAC technical and customer support experience.</li>
<li>Strong troubleshooting background across residential and commercial applications.</li>
<li>Proven ability to communicate complex technical concepts clearly.</li>
<li>Comfortable working both independently and collaboratively.</li>
<li>Strong PC proficiency and ability to learn technical platforms quickly.</li>
<li>Willingness to travel regionally for job site visits and training events.</li>
</ul>
<p></p><p><b>Benefits:
</b></p><p>Health Insurance
</p><p>Health Savings Account
</p><p>Dental Insurance
</p><p>Vision Insurance
</p><p>Life Insurance
</p><p>Disability Insurance (Short-term and Long-term)
</p><p>Employee Assistance Program (EAP)
</p><p>Tuition Reimbursement &amp; Professional Development
</p><p>Paid Vacation &amp; Sick time
</p><p>Company Paid Holiday's
</p><p>401(k) Plan with Employer Match
</p><p>Employee Discount Program
</p><p></p><p><b>Invitation to Apply:</b>
</p><p>Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
</p><p></p>Requirements:
<p><b>Qualifications</b></p>
<ul>
<li>Associate degree (AA/AS) in HVAC or related field preferred.</li>
<li>Minimum 5+ years of combined HVAC technical and customer support experience.</li>
<li>Strong troubleshooting background across residential and commercial applications.</li>
<li>Proven ability to communicate complex technical concepts clearly.</li>
<li>Comfortable working both independently and collaboratively.</li>
<li>Strong PC proficiency and ability to learn technical platforms quickly.</li>
<li>Willingness to travel regionally for job site visits and training events.</li></ul></div>

Field Technical Support Rep HVAC

Community Phone

<div><ul><li><b>Community Phone</b></li></ul><p></p><p><br>
Community Phone is building the best phone for communities in America. We are your hair salon&rsquo;s business phone, how your auto-body shop texts you or gets appointments, your local government agency&rsquo;s operations line, and your mom&rsquo;s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and are building the missing phone.</p><p><br>
Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator Accelerator and Y Combinator&rsquo;s Continuity Fund. We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose. Join us on our mission to make it as easy as possible for communities to communicate.</p><p>
Our sales floor is high-velocity and growing fast. We need someone who can look at the numbers, listen to the calls, and make the team better <b>every single week</b>.</p><p><br>
That&rsquo;s where you come in.</p><p></p><p><b><br>
 Role Summary</b></p><p>
The <b>Sales Manager</b> is the person who makes sure our sales floor is sharp, hungry, and continuously improving.</p><p>
You:</p><ul><li>
Turn <b>data into insight</b>, <b>insight into action</b>, and <b>action into measurable lift</b>.</li><li>
Know the difference between a rep who needs coaching and a rep who needs replacing -and you&rsquo;re comfortable driving both.</li><li>
Are keeping the floor honest, focused, and fair.</li></ul><p><i><br>
If you do this job well, every rep is either getting better fast&hellip; or being replaced with someone who will.</i></p><p></p><p><b><br>
 What You&rsquo;ll Do</b></p><h4 class="jobSectionHeader"><b>
1️⃣ Coach Reps to Actually Get Better</b></h4><p>
You&rsquo;re not a &ldquo;rah-rah&rdquo; coach. You&rsquo;re a &ldquo;here&rsquo;s the data, here&rsquo;s the behavior, here&rsquo;s the change&rdquo; coach.</p><p>
You will:</p><ul><li>
Run structured <b>1:1s and small-group coaching</b> focused on close rate, deal velocity, and conversation quality.</li><li><b>
Listen to calls</b> and review deal outcomes to spot the exact behaviors that are costing us sales.</li><li>
Build <b>clear, measurable improvement plans</b> and track each rep&rsquo;s progress weekly.<br>
</li></ul><p></p><h4 class="jobSectionHeader"><b>
2️⃣ Diagnose and Quantify Performance Gaps</b></h4><p>
You don&rsquo;t guess. You measure.</p><p>
You will:</p><ul><li>
Break down performance across the funnel &mdash; <b>lead </b><b> connect </b><b>qualify</b><b> close </b><b> onboard</b> -and pinpoint where each rep is leaking.</li><li>
Separate <b>effort problems</b> (low activity, slow follow-up) from <b>skill problems</b> (weak framing, poor discovery, bad closing).</li><li>
Recommend <b>specific interventions or exits</b> based on numbers.</li></ul><p><br>
You don&rsquo;t get lost in spreadsheets &mdash; you use them to decide what happens on the floor tomorrow.</p><p></p><p><b><br>
3️⃣ Own the Performance Pipeline</b></p><p>
You will:</p><ul><li>
Own the improvement lifecycle for low performers: <b>diagnosis </b><b> coaching </b><b> PIP </b><b> replacement</b>.</li><li>
Maintain a living roster that tags every rep as <b>improving, stable, or at risk</b> &mdash; and why.</li><li>
Ensure PIPs are <b>data-driven, time-bound, and reviewed weekly</b> with your manager.</li><li>
Support leadership in maintaining a healthy high-velocity environment while steadily raising the team average.</li></ul><p></p><p><b><br>
4️⃣ Drive Motivation and Customer First Culture</b><br>
<br>
You know that culture and accountability aren&rsquo;t opposites &mdash; they amplify each other.</p><p>
You will:</p><ul><li>
Help create a culture where reps feel coached, challenged, and valued &mdash; not coddled or ignored.</li><li>
Champion and reinforce a customer-first approach on every call.</li><li>
Minimize voluntary attrition by making top performers feel seen and low performers feel supported <i>and</i> held to a standard.</li></ul><p><br>
We take performance seriously and want to build a floor where high performers never wonder why they&rsquo;re working so hard. We believe you can be high-accountability and deeply caring at the same time. That&rsquo;s the bar here.</p><p></p><p><b><br>
5️⃣ Simplify Change and Protect Focus</b></p><p>
We&rsquo;re a startup. Change is constant. Your job is to make sure it doesn&rsquo;t become chaos.<br>
You will:</p><ul><li>
Be the <b>feedback loop</b> from the floor back to leadership &mdash; telling us what&rsquo;s working, what&rsquo;s breaking, and what needs to be rolled back.</li></ul><p></p><p><b><br>
 Key Competencies</b></p><ul><li><b>
Performance Management</b><br>
Work with your manager to define what &ldquo;good&rdquo; looks like, build scorecards, and keep everyone honest to the numbers.</li><li><b>
Team Leadership &amp; Coaching</b><br>
 You&rsquo;ve actually moved reps from &ldquo;struggling&rdquo; to &ldquo;crushing it&rdquo; through targeted coaching, not generic advice.</li><li><b>
Data-Driven Sales Analysis</b><br>
 You&rsquo;re comfortable in metrics, trends, and root-cause analysis. <b>SQL is a strong plus</b> &mdash; or a strong desire to learn it quickly.</li></ul><p></p><p><b><br>
 Who Thrives in This Role</b></p><p>
This role is for you if you:</p><ul><li>
Love high-velocity, inbound sales environments.</li><li>
Are allergic to &ldquo;average&rdquo; and deeply believe most reps can get better &mdash; with the right pressure and support.</li><li>
Are just as comfortable in a coaching session as you are in a dashboard</li><li>
Can say hard things kindly, and hold the line when standards slip.</li></ul><p><br>
This role is <b>not</b> for you if you:</p><ul><li>
Feel uncomfortable pushing people on performance.</li><li>
Want to live only in strategy docs and avoid the messy reality of calls and coaching.</li><li>
Prefer &ldquo;everyone tried their best&rdquo; cultures over &ldquo;we win or we fix it&rdquo; cultures.</li></ul><p></p><p><br>
 <b>Compensation</b></p><p>
We structure this role to reward impact and continuous improvement.</p><ul><li><b>
Base salary:</b> USD <b>$1,800&ndash;$2,000 per month</b>, depending on experience and fit.</li><li><b>
Performance bonus:</b> Ability to earn an <b>additional USD $1,333 per month</b> in bonuses tied to clear, data-driven performance goals.</li></ul><p></p><p><br>
If you want to own the health of a fast-growing sales floor - from the numbers to the people behind them - and help build a team where performance, fairness, and growth all matter, this is your seat.</p></div><p></p>

Sales Manager

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