patient office rep

HARBIN CLINIC

<div><div><div><div><div><div><div>Back to Search Results
</div></div></div></div><div></div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Patient Access &amp; Care Team Rep (Remote)</b></h1>
<p>Remote, United States<br>
Job ID: R153263-OTHLOC-Job-5FPosting-5FLocation-5FRemote
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Shift: Various
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Job Type: Regular
</p></div><div><div><div><div>Share: mail</div></div></div></div><div></div><div><br>
</div></div><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Department:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
12700 Enterprise Corporate - Patient Access &amp; Care Team: IL/WI Operations<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Status:</b>
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>Full time<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Benefits Eligible:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Yes<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Hou</b><b>rs Per Week:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Schedule Details/Additional Information:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p>
This is a remote position. Acts as the first point of contact for customers reaching out to Advocate Aurora through established Patient Access &amp; Care Team (PACT) services for both internal and external partnerships. Supports base PACT initiatives and services accurately documenting each interaction using the electronic medical record. Able to provide wayfinding and/or resolve customer inquiries including but not limited to providing general information, paging providers, front ending symptomatic patients call for nurse triage, updating customer information/demographics, verifying medical records, entering medication refill requests, and scheduling patient appointments.</p><ul><li><p><b>
This position begins with four weeks of MANDATORY training (you must be available for the entirety of training). We are currently accepting applications for our April 6 and 20 training classes. If you have any scheduling conflicts which would prevent you from being available for training, please wait for a future posting to apply to one of our upcoming training classes. Training hours are Monday to Friday from 8:00am to 4:30pm Central Time (9:00am to 5:30pm Eastern Time).</b></p></li></ul><p></p><ul><li><p><b>
After training is complete, you will move into your permanent shift. Available permanent schedules will be discussed during interview process. There are a variety of permanent shifts available and many do include working a weekend day each week. You will be able to choose your permanent schedule at time of offer from what shifts are available at that time.</b></p></li></ul><p></p><p><b>
Pay Range</b></p>
$21.45 - $32.20<p></p><p>
MAJOR RESPONSIBILITIES:</p><p>
Uses protocols, facility/provider information, and established policies and procedures to seamlessly link the patient experience between the Patient Access &amp; Care Team (PACT) and the practice site.</p><p></p><p>
Uses resources and critical thinking skills to assist inbound callers. Makes outbound calls when required or when follow up is deemed necessary.</p><p></p><p>
Has the ability to recognize complex non-clinical problems and questions and escalates for resolution when needed.</p><p></p><p>
Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules. Obtains demographic and insurance information, verifies insurance coverage, and may collect co-pays, deductibles, and previous balances. Ensures insurance and patient information obtained is complete and accurate, updating information if necessary, applying acquired knowledge of government and third-party payer requirements. Updates financial responsibility and other data when changes or additions occur and communicates to patients as appropriate.</p><p></p><p>
Provides referrals to physicians/providers. Completes all essential forms, obtains necessary information, such as patient demographic and insurance information. Verifies and updates the medical record with customer information.</p><p></p><p>
Identifies emergent calls based on information provided by caller and department guidelines. Follows the process for immediate transfer to Registered Nurse for triaging or appropriate more experienced staff for resolution. Responsible for competency in and adherence to guidelines for emergency situations and critical call handling.</p><p></p><p>
Determines the level of care needed by patients calling the call center which results in routing patients for triage, scheduling, rescheduling, and canceling appointments, submitting medication refill requests for evaluation, and paging providers and facilities as appropriate.</p><p></p><p>
Provides customer service per established departmental standards as measured by patients on post call survey. Asks clarifying questions, presents options or solutions, and understands the level of complexity of the call, escalating only those situations necessary for resolution.</p><p></p><p>
Assists with organizational marketing efforts by providing associated information and referral to customer, while maintaining appropriate records for documentation. Conducts regular reporting and updating of the provider and marketing databases.</p><p></p><p>
Performs additional duties based on department needs such as faxing, updating medical records, logs, and reports, managing files/databases, assisting with entering, gathering, organizing, and compiling data for reports.</p><p></p><p>
Maintains knowledge and efficient utilization of all information systems utilized by the department.</p><p></p><p><b>
Licensure, Registration and/or Certification Required:</b></p><p>
None Required.</p><p></p><p><b>
Education Required:</b></p><p>
High School Graduate.</p><p></p><p><b>
Experience Required:
</b></p><p>Experience in healthcare preferred.</p><p>
Experience in a call center preferred, or other applicable customer service-related area.</p><p></p><p><b>
Knowledge, Skills &amp; Abilities Required:</b></p><p>
Knowledge of customer service and ability to work with a variety of patients and patient situations. Ability to follow workflows while operating in a structured environment.</p><p></p><p>
Basic knowledge of medical terminology is helpful, but not required.</p><p></p><p>
Basic understanding of computers and desktop software packages.</p><p></p><p>
Ability to work in a fast paced environment, handling a variety of customer/patient needs.</p><p></p><p>
Basic multitasking and problem solving skills, as well as organization and prioritization skills.</p><p></p><p>
Ability to use/manage a multiple-line telephone system.</p><p></p><p>
Demonstrated ability for analysis, logical thinking, accuracy and concern for detail.</p><p></p><p>
Strong verbal communication skills and ability to interact with a diverse customer population.</p><p></p><p>
Ability to provide excellent customer service and follow up. Ability to converse with customers/patients while researching and documenting the call on multiple systems.</p><p></p><p>
Ability to work with a variety of customers and actively listen to successfully determine the customer's needs. Ability to resolve customer issues.</p><p></p><p>
Ability to work a variety of hours based on departmental business needs.</p><p></p><p><b>
Physical Requirements and Working Conditions:</b></p><p></p><p>
Must have functional vision, touch, speech, and hearing.<br>
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Required to sit most of the workday.<br>
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Operates all equipment necessary to perform the job.<br>
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Exposed to normal office environment and/or remote work environments.</p><p></p><p><i>
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</i></p><p></p><p><b>
Our </b><b>Commitment to You:</b></p><p></p><p>
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more &ndash; so you can live fully at and away from work, including:</p><p></p><p><b>
Compensation</b></p><ul><li>
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training</li><li>
Premium pay such as shift, on call, and more based on a teammate's job</li><li>
Incentive pay for select positions</li><li>
Opportunity for annual increases based on performance</li></ul><p></p><p><b>
Benefits and more</b></p><ul><li>
Paid Time Off programs</li><li>
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability</li><li>
Flexible Spending Accounts for eligible health care and dependent care expenses</li><li>
Family benefits such as adoption assistance and paid parental leave</li><li>
Defined contribution retirement plans with employer match and other financial wellness programs</li><li>
Educational Assistance Program</li></ul><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
About Advocate Health</b></p><p></p><p>
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation&rsquo;s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p>
</p>This is a remote position. Acts as the first point of contact for customers reaching out to Advocate Aurora through established Patient Access &amp; Care Team (PACT) services for both internal and external partnerships. Supports base PACT initiatives and services accurately documenting each interaction using the electronic medical record. Able to provide wayfinding and/or resolve customer inquiries including but not limited to providing general information, paging providers, front ending symptomatic patients call for nurse triage, updating customer information/demographics, verifying medical records, entering medication refill requests, and scheduling patient appointments.</div></div></div></div></div></div></div><div></div>

Patient Access & Care Team Rep (Remote)

INTEGRIS Health

<div><p>INTEGRIS Health Cardiovascular Physicians, Oklahoma&rsquo;s largest not-for-profit health system has a great opportunity for a Patient Service Representative in Oklahoma City, OK. In this position, you&rsquo;ll work Monday &ndash; Friday Days with our team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front-loaded PTO, 100% INTEGRIS Health paid short-term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.</p><p></p><p><br>
The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.</p><p>
INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.</p><p>
The Patient Services Representative responsibilities include, but are not limited to, the following:</p>
<ul><li>Responsible for receiving and/or dispatching incoming phone calls</li>
<li>Collects payments for copays and deductibles</li>
<li>Makes financial arrangements for patients</li>
<li>Performs check in and out duties accurately and timely</li>
<li>Makes appointments for visits and, if an emergency, informs a clinical employee or provider</li>
<li>Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.</li>
<li>Accurately enters patient demographics into the practice management system</li>
<li>Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals</li>
<li>Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider</li>
<li>Manages large call volume while maintaining excellent telephone etiquette</li>
<li>Organizes workflow to meet patient needs in a timely manner</li>
<li>Reports to Office Manager/Supervisor.</li>
</ul>
<p>This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments. Must be able to handle multiple tasks and work in a high stress environment. May be required to drive.</p>
<p>All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.</p>
<p><b>
REQUIRED QUALIFICATIONS</b></p><p><b>
EXPERIENCE:</b></p><ul><li>
6 months customer service experience</li></ul><p>
IMG Float Pool: This job requires the incumbents to operate a INTEGRIS-owned vehicle OR personal vehicle (non-INTEGRIS-owned) and therefore must have a current Oklahoma State Driver's License as well as a driving record which is acceptable to our insurance carrier.</p><p><b>
PREFERRED QUALIFICATIONS</b></p><p><b>
EXPERIENCE:</b></p><ul><li>
1-year clerical experience</li><li>
Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding</li><li>
6 months telephone customer service experience<br>
</li></ul><div>
<b>INTEGRIS Health mission:</b> Partnering with people to live healthier lives.</div><div><br>
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<p>To our patients, that means we will partner to provide unprecedented access to quality and compassionate health care. To you, it means some of the state's best career and development opportunities. With INTEGRIS Health, you will have a genuine chance to make a difference in your life and your career.</p><p>
INTEGRIS Health is the state's largest Oklahoma-owned health system with hospitals, rehabilitation centers, physician clinics, mental health facilities and home health agencies throughout much of the state.</p></div></div>

Patient Services Rep - Cardiology Outpatient Clinic

Tenet Healthcare

<div><h3 class="jobSectionHeader"><b>Overview</b></h3><br>
<b>Who We Are</b><div><br>
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</div><div>We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community.</div><br>
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</div><div><b>Our Story</b></div><br>
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</div><div>We started out as a small operation in California. In May 1969, we acquired four hospitals, some additional care facilities and real estate for the future development of hospitals. Over the years, we've grown tremendously in size, scope and capability, building a home in new markets over time, and curating those homes to provide a compassionate environment for those entrusting us with their care.</div><br>
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</div><div>We have a rich history at Tenet. There are so many stories of compassionate care; so many &quot;firsts&quot; in terms of medical innovation; so many examples of enhancing healthcare delivery and shaping a business that is truly centered around patients and community need. Tenet and our predecessors have enabled us to touch many different elements of healthcare and make a difference in the lives of others.</div><br>
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</div><div><b>Our Impact Today</b></div><br>
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</div><div>Today, we are leading health system and services platform that continues to evolve in lockstep with community need. Tenet's operations include three businesses - our hospitals and physicians, USPI and Conifer Health Solutions.</div><br>
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<br>
</div><div>Our impact spreads far and deep with 65 hospitals and approximately 510 outpatient centers and additional sites of care. We are differentiated by our top notch medical specialists and service lines that are tailored within each community we serve. The work Conifer is doing will help provide the foundation for better health for clients across the country, through the delivery of healthcare-focused revenue cycle management and value-based care solutions.</div><br>
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</div><div>Together as an enterprise, we work to save lives and can accept nothing less than excellence from ourselves in service of our patients and their families, every day.
</div><h3 class="jobSectionHeader"><b>Job Summary</b></h3>
<p><b>$500 Sign on Bonus</b></p>
<p>
A non-exempt medical office position responsible for front office processes in the physician practice</p>
<h3 class="jobSectionHeader"><b>
Responsibilities</b></h3>
<ul><li>Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.</li>
<li>Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.</li>
<li>Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.</li>
<li>Greeting patients entering the physician practice.</li>
<li>Answering office phones, making appointments, confirming appointments and rescheduling when necessary.</li>
<li>Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
</li><li>Assists in checking out patients and assists them with referral processing and scheduling process</li>
<li>Collects co-pays and posts charges.</li>
<li>Charge entry and patient balance processing.
</li><li>Distributes information to patients regarding office policies, procedures, information about the practice, etc.</li>
<li>Explain and enroll patients in the patient portal.</li>
<li>Additional responsibilities as needed.</li>
</ul><h3 class="jobSectionHeader"><b>Qualifications</b></h3>
<p><b>Education: </b>High school diploma/GED required with completion medical office assistant program preferred.
</p><p><b>Certification</b>: Prefer healthcare management/administration certification.
</p><p><b>Experience: </b>Two years of customer service experience, preferably in a medical office setting.</p>
<p>
</p><p></p><p>#LI-CC3</p>
<h3 class="jobSectionHeader"><b>
Organization Description</b></h3>
<b>Careers at Tenet</b><div><br>
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</div><div>At Tenet Healthcare, the heart of what we do centers on caring with compassion, which ultimately creates a bond between our caregivers and patients. Everyone contributes to these moments, whether providing care directly or supporting those who do.</div><br>
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</div><div>As an organization, we provide employees with resources, tools and support to serve our patients and customers in the best way possible. We also take care of one another, helping team members further develop their career pathways and maximize their potential.
</div>
<p>Employment practices will not be influenced or affected by an applicant&rsquo;s or employee&rsquo;s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.<br>
Tenet participates in the E-Verify program. Follow the link below for additional information.<br>
E-Verify: http://www.uscis.gov/e-verify<br>
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.
</p>
2603006537</div>
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<ul><li>Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.</li>
<li>Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.</li>
<li>Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.</li>
<li>Greeting patients entering the physician practice.</li>
<li>Answering office phones, making appointments, confirming appointments and rescheduling when necessary.</li>
<li>Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.</li>
<li>Assists in checking out patients and assists them with referral processing and scheduling process</li>
<li>Collects co-pays and posts charges.</li>
<li>Charge entry and patient balance processing.</li>
<li>Distributes information to patients regarding office policies, procedures, information about the practice, etc.</li>
<li>Explain and enroll patients in the patient portal.</li>
<li>Additional responsibilities as needed.</li></ul>
<br>
<div><p><b>Education: </b>High school diploma/GED required with completion medical office assistant program preferred.</p>
<p><b>
Certification</b>: Prefer healthcare management/administration certification.</p>
<p><b>
Experience: </b>Two years of customer service experience, preferably in a medical office setting.</p><br>
<p></p>
<p>
#LI-CC3</p></div>

Patient Service Representative for NE Ortho and Sports Medicine

Sanford Health

<div><b>Careers With Purpose</b><br>
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<b>Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.</b><br>
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<b>Facility:</b> Detroit Lakes Clinic
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<b>Location:</b> Detroit Lakes, MN
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<b>Address:</b> Detroit Lakes, MN 56501, USA
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<b>Shift:</b> 8 Hours - Day Shifts
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<b>Job Schedule:</b> Full time
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<b>Weekly Hours:</b> 40.00
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<b>Salary Range:</b> $16.25 - $23.00<br>
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<b>Department Details</b><br>
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Rotating shifts: Monday - Thurs 730am-6pm, Friday 730am-5pm, Saturday 8am-12pm<br>
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<b>Job Summary</b><br>
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Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford. REGISTRATION<br>
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<ul><li>Greet patients &amp; verifies demographics</li></ul>
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<ul><li>Creating, scanning &amp; routing documents or electronic forms</li></ul>
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<ul><li>Inform patients what the document is &amp; capture signatures on necessary paperwork</li></ul>
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<ul><li>Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures</li></ul>
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<ul><li>Collects co-payments, pre-payments, and payments on account balances</li></ul>
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<ul><li>May work through the registration work queue to address and resolve registration errors or denied insurance claims</li></ul>
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SCHEDULING<br>
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<ul><li>Work with nursing team &amp; providers to coordinate &amp; schedule appointments to meet patient&rsquo;s needs, coordinate provider schedule</li></ul>
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<ul><li>Obtain and coordinate referrals &amp; conduct pre-authorization</li></ul>
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<ul><li>Arrange interpreter services</li></ul>
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<ul><li>Check patients in/out</li></ul>
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<ul><li>Operate multi-line phone</li></ul>
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<ul><li>May resolve work queue issues, manage recall and waitlists, &amp; serve as switchboard operator calling codes and paging providers</li></ul>
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ADDITIONAL DUTIES MAY INCLUDE<br>
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<ul><li>Preparation &amp; coordination of charts</li></ul>
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<ul><li>Organize supporting provider documents</li></ul>
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<ul><li>Initiation &amp; collaboration of patient financial assistance</li></ul>
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<ul><li>Track patient visits &amp; health information management on patient accounts</li></ul>
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<ul><li>Compile, distribute, administer, and score assessments</li></ul>
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<ul><li>Coordination of Telemed appointments</li></ul>
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<ul><li>Reminder calls for appointments</li></ul>
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<ul><li>Hospital admission</li></ul>
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<ul><li>Office duties, such as make copies or send faxes</li></ul>
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<b>Qualifications</b><br>
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High school diploma or equivalent preferred. Post-secondary education helpful.<br>
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One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.<br>
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May require BLS for certain locations and/or settings.<br>
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<b>Benefits</b><br>
<br>
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .<br>
<br>
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .<br>
<br>
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.<br>
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<b>Req Number:</b> R-0253590
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<b>Job Function:</b> Revenue Cycle
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<b>Featured:</b> No</div>

Patient Access Representative | Detroit Lakes Clinic | 40 hrs/wk

CommonSpirit Health

<div><b>Job Summary and Responsibilities</b><br>
As a Medical Office Professional, you will be the welcoming face and voice of our clinic, providing essential administrative support for a smooth patient experience.<br>
<br>
Every day, you will manage patient reception, schedule appointments, handle calls, and guide check-in/out. You'll verify demographics, process payments, and ensure clear communication between patients and staff, maintaining an efficient front desk.<br>
<br>
To be successful in this role, you will possess exceptional interpersonal skills, strong organization, attention to detail, and tech proficiency. Your calm task management, compassionate approach, and dedication to excellence are paramount.<br>
<ul><li>
Responsible for answering phone calls and scheduling patient appointments.</li><li>
Conduct patient pre-certification to ensure coverage for appointments and medical care.</li><li>
Schedule tests, procedures, and referral appointments.</li><li>
Communicate with patients regarding appointments and instructions for procedures and tests</li><li>
Collect insurance information and patient personal data.</li><li>
May collect fees such as co-pays / co-insurance.</li></ul><br>
<b>
Job Requirements</b><br>
Required<ul><li>
High School GED High School diploma or GED, upon hire and</li><li>
Courses in and/or knowledge of medical terminology and Surgery procedures and, upon hire and</li><li>
Must have previous surgery scheduling experience and</li><li>
Must have computer and applications software experience
</li><li>None, upon hire
</li></ul><br>
Preferred<ul><li>
Some college courses, upon hire</li></ul><b>
Where You'll Work</b><p><br>
Welcome to CHI Saint Joseph Medical Group, a full service network of primary care services specializing in family, internal, geriatric and pediatric care serving 88 locations across central and Eastern Kentucky. CHI Saint Joseph Medical Group is dedicated to delivering customized care based on the unique needs of our patients and is recognized as a Best Place to Work in Kentucky for two years in a row (2023-2024).</p><p>
CHI Saint Joseph Health is part of CommonSpirit Health, a non-proﬁt, Catholic health system dedicated to advancing health for all people. With approximately 175,000 team members and 25,000 physicians and advanced practice clinicians.</p><p>
Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states.</p><p></p><b><br>
Pay Range</b><br>
$17.24 - $24.35 /hour</div>

Medical Office Representative

Mercy Health

<div>Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.<p><b>
Job Summary:</b></p><p>
The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.</p><p></p><p><b>
Essential Functions:</b></p><ul><li>
Serves as the primary point of contact between patients and physician practices</li><li>
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner</li><li>
Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.</li><li>
Processes patients in practice as they present for their appointments.</li><li>
Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately</li><li>
Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.</li><li>
Records time indicators for lobby wait times.</li><li>
 Calculates patient liabilities and actively collects and processes patient payments.</li><li>
Reconciles cash drawer at the close of the day.</li><li>
Performs charge entry for external services (i.e. nursing homes) as necessary.</li><li>
Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.</li><li>
Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).</li><li>
Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice</li><li>
Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy</li><li>
Verifies RX benefits in electronic health record, per protocol</li><li>
Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software</li></ul><p></p><p>
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.</p><p></p><p><b>
Education:</b></p><p>
High School Diploma or GED (required)</p><p><b><br>
Licensure/Certification:</b></p><p>
None</p><p></p><p><b>
Experience:</b></p><p>
Prior experience in patient registration/healthcare (preferred)</p><p></p><p>
As a Mercy Health associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.</p>
<p><b>
What we offer</b></p>
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul><p><i>Benefits may vary based on the market and employment status.</i></p><p>
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</p></div>

Patient Services Representative - Orthopedic Clinic

CHRISTUS Health

<div><b>Description</b><p><br>
Summary:</p>
<p>Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.</p>
<p>Responsibilities:</p>
<ul><li>Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database. Assures that information in patient account is accurate.</li><li>
Assists with answering phones, taking messages and assisting with patient and staff inquiries.</li><li>
Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner.</li><li>
Schedules appointments for patients in accordance with physician guidelines.</li><li>
Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested.</li></ul>
<p>The following duties may also be performed:</p><br>
<ul><li>Checks in patients, verifies and updates necessary information in the medical record. Assists patients with completing all necessary forms.</li><li>
Scheduled appoints according to clinician template and follows office scheduling policies.</li><li>
Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims.</li><li>
Screens visitors and responds to routine requests for information.</li><li>
Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).</li><li>
Maintains strict confidentiality.</li><li>
Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.</li><li>
Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control.</li><li>
Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health&rsquo;s cultural diversity objectives.</li><li>
Supports and adheres to CHRISTUS Service Guarantee.</li><li>
Performs other related work as assigned by leadership.</li></ul>
<p>Requirements:</p>
<ul><li>High school diploma or equivalent.</li><li>
Knowledge of managed care preferred.</li><li>
Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.</li><li>
Excellent interpersonal and communication skills and good math knowledge essential.</li><li>
Some College Preferred</li><li>
Three or more years of experience in a health care organization.</li><li>
ICD9 and CPT coding (advanced skills) Preferred</li><li>
Experience with charge posting or collections Preferred</li></ul>
<p>Work Schedule:</p><br>
<p>8AM - 5PM Monday-Friday</p>
<p><b>Work Type:
</b></p><p>Full Time</p></div><p></p>

Clinic Patient Representative Senior - OBGYN

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