patient office rep

HARBIN CLINIC

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</div></div></div></div><div></div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Patient Access &amp; Care Team Rep (Remote)</b></h1>
<p>Remote, United States<br>
Job ID: R153263-OTHLOC-Job-5FPosting-5FLocation-5FRemote
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Shift: Various
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Job Type: Regular
</p></div><div><div><div><div>Share: mail</div></div></div></div><div></div><div><br>
</div></div><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Department:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
12700 Enterprise Corporate - Patient Access &amp; Care Team: IL/WI Operations<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Status:</b>
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>Full time<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Benefits Eligible:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Yes<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Hou</b><b>rs Per Week:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Schedule Details/Additional Information:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p>
This is a remote position. Acts as the first point of contact for customers reaching out to Advocate Aurora through established Patient Access &amp; Care Team (PACT) services for both internal and external partnerships. Supports base PACT initiatives and services accurately documenting each interaction using the electronic medical record. Able to provide wayfinding and/or resolve customer inquiries including but not limited to providing general information, paging providers, front ending symptomatic patients call for nurse triage, updating customer information/demographics, verifying medical records, entering medication refill requests, and scheduling patient appointments.</p><ul><li><p><b>
This position begins with four weeks of MANDATORY training (you must be available for the entirety of training). We are currently accepting applications for our April 6 and 20 training classes. If you have any scheduling conflicts which would prevent you from being available for training, please wait for a future posting to apply to one of our upcoming training classes. Training hours are Monday to Friday from 8:00am to 4:30pm Central Time (9:00am to 5:30pm Eastern Time).</b></p></li></ul><p></p><ul><li><p><b>
After training is complete, you will move into your permanent shift. Available permanent schedules will be discussed during interview process. There are a variety of permanent shifts available and many do include working a weekend day each week. You will be able to choose your permanent schedule at time of offer from what shifts are available at that time.</b></p></li></ul><p></p><p><b>
Pay Range</b></p>
$21.45 - $32.20<p></p><p>
MAJOR RESPONSIBILITIES:</p><p>
Uses protocols, facility/provider information, and established policies and procedures to seamlessly link the patient experience between the Patient Access &amp; Care Team (PACT) and the practice site.</p><p></p><p>
Uses resources and critical thinking skills to assist inbound callers. Makes outbound calls when required or when follow up is deemed necessary.</p><p></p><p>
Has the ability to recognize complex non-clinical problems and questions and escalates for resolution when needed.</p><p></p><p>
Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules. Obtains demographic and insurance information, verifies insurance coverage, and may collect co-pays, deductibles, and previous balances. Ensures insurance and patient information obtained is complete and accurate, updating information if necessary, applying acquired knowledge of government and third-party payer requirements. Updates financial responsibility and other data when changes or additions occur and communicates to patients as appropriate.</p><p></p><p>
Provides referrals to physicians/providers. Completes all essential forms, obtains necessary information, such as patient demographic and insurance information. Verifies and updates the medical record with customer information.</p><p></p><p>
Identifies emergent calls based on information provided by caller and department guidelines. Follows the process for immediate transfer to Registered Nurse for triaging or appropriate more experienced staff for resolution. Responsible for competency in and adherence to guidelines for emergency situations and critical call handling.</p><p></p><p>
Determines the level of care needed by patients calling the call center which results in routing patients for triage, scheduling, rescheduling, and canceling appointments, submitting medication refill requests for evaluation, and paging providers and facilities as appropriate.</p><p></p><p>
Provides customer service per established departmental standards as measured by patients on post call survey. Asks clarifying questions, presents options or solutions, and understands the level of complexity of the call, escalating only those situations necessary for resolution.</p><p></p><p>
Assists with organizational marketing efforts by providing associated information and referral to customer, while maintaining appropriate records for documentation. Conducts regular reporting and updating of the provider and marketing databases.</p><p></p><p>
Performs additional duties based on department needs such as faxing, updating medical records, logs, and reports, managing files/databases, assisting with entering, gathering, organizing, and compiling data for reports.</p><p></p><p>
Maintains knowledge and efficient utilization of all information systems utilized by the department.</p><p></p><p><b>
Licensure, Registration and/or Certification Required:</b></p><p>
None Required.</p><p></p><p><b>
Education Required:</b></p><p>
High School Graduate.</p><p></p><p><b>
Experience Required:
</b></p><p>Experience in healthcare preferred.</p><p>
Experience in a call center preferred, or other applicable customer service-related area.</p><p></p><p><b>
Knowledge, Skills &amp; Abilities Required:</b></p><p>
Knowledge of customer service and ability to work with a variety of patients and patient situations. Ability to follow workflows while operating in a structured environment.</p><p></p><p>
Basic knowledge of medical terminology is helpful, but not required.</p><p></p><p>
Basic understanding of computers and desktop software packages.</p><p></p><p>
Ability to work in a fast paced environment, handling a variety of customer/patient needs.</p><p></p><p>
Basic multitasking and problem solving skills, as well as organization and prioritization skills.</p><p></p><p>
Ability to use/manage a multiple-line telephone system.</p><p></p><p>
Demonstrated ability for analysis, logical thinking, accuracy and concern for detail.</p><p></p><p>
Strong verbal communication skills and ability to interact with a diverse customer population.</p><p></p><p>
Ability to provide excellent customer service and follow up. Ability to converse with customers/patients while researching and documenting the call on multiple systems.</p><p></p><p>
Ability to work with a variety of customers and actively listen to successfully determine the customer's needs. Ability to resolve customer issues.</p><p></p><p>
Ability to work a variety of hours based on departmental business needs.</p><p></p><p><b>
Physical Requirements and Working Conditions:</b></p><p></p><p>
Must have functional vision, touch, speech, and hearing.<br>
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Required to sit most of the workday.<br>
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Operates all equipment necessary to perform the job.<br>
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Exposed to normal office environment and/or remote work environments.</p><p></p><p><i>
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</i></p><p></p><p><b>
Our </b><b>Commitment to You:</b></p><p></p><p>
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more &ndash; so you can live fully at and away from work, including:</p><p></p><p><b>
Compensation</b></p><ul><li>
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training</li><li>
Premium pay such as shift, on call, and more based on a teammate's job</li><li>
Incentive pay for select positions</li><li>
Opportunity for annual increases based on performance</li></ul><p></p><p><b>
Benefits and more</b></p><ul><li>
Paid Time Off programs</li><li>
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability</li><li>
Flexible Spending Accounts for eligible health care and dependent care expenses</li><li>
Family benefits such as adoption assistance and paid parental leave</li><li>
Defined contribution retirement plans with employer match and other financial wellness programs</li><li>
Educational Assistance Program</li></ul><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
About Advocate Health</b></p><p></p><p>
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation&rsquo;s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p>
</p>This is a remote position. Acts as the first point of contact for customers reaching out to Advocate Aurora through established Patient Access &amp; Care Team (PACT) services for both internal and external partnerships. Supports base PACT initiatives and services accurately documenting each interaction using the electronic medical record. Able to provide wayfinding and/or resolve customer inquiries including but not limited to providing general information, paging providers, front ending symptomatic patients call for nurse triage, updating customer information/demographics, verifying medical records, entering medication refill requests, and scheduling patient appointments.</div></div></div></div></div></div></div><div></div>

Patient Access & Care Team Rep (Remote)

University of Rochester

<p></p><div><p>As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
</p><p></p><p><b>Job Location (Full Address):
</b></p><p></p>220 Hutchison Rd, Rochester, New York, United States of America, 14620
<p></p><p><b>Opening:
</b></p><p></p><p>Worker Subtype:
</p>Regular
<p></p><p>Time Type:
</p>Full time
<p></p><p>Scheduled Weekly Hours:
</p>40
<p></p><p>Department:
</p>500056 SMH Medical Oncology - Pluta
<p></p><p>Work Shift:
</p>UR - Day (United States of America)
<p></p><p>Range:
</p>UR URCA 204 H
<p></p><p>Compensation Range:
</p>$18.50 - $24.98
<p></p><div><div><div><div><div><div><div><p><i>The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
</i></p></div></div></div></div></div></div></div><p></p><p><b>Responsibilities:
</b></p><p></p>Performs functions associated with patient information processing for ambulatory care visits. Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems. Ensures patient satisfaction with information processing and reception service. Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and customer friendly manner. May act as a resource to new staff.
<p></p><p><b>ESSENTIAL FUNCTIONS
</b></p><ul><li>Greets patients to initiate positive ambulatory experience, requests patient identification, ensures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination, obtains signatures as needed, identifies and assesses patients&rsquo; special needs, and monitors reception area to ensure patient needs are met. Provides interaction of warm hand-off to registration and insurance management (RIM). Updates patients regarding waiting time for the provider every 15 minutes. Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations. Ensures cleanliness and order in the waiting room/lobby.
</li><li>Collects patient demographic and financial information in an efficient, customer-oriented manner. Asks specific questions of patient to verify information accuracy to establish a billable account. Enters information into electronic medical record (EMR) and patient access and revenue cycle system. Requests patient e-mail address for confirmation purposes. Ensures completion of all appropriate forms by patients, such as Medicare Secondary Payer assurance, provision of HIPAA information for new patients, requesting patient identification to verify identity, provision of Financial Assistance Program, etc.
</li><li>Schedules new and return visits to ambulatory care using the electronic medical record and patient access and revenue cycle system, monitors schedules and reports problems to Supervisor, pre-registers patients for next visit, coordinates appointments for ancillary testing or referrals to other clinic sites, follows-up missed appointments and cancellations, completes any correspondence or forms involved with appointment scheduling, schedules interpreters, schedules outside services to meet patient&rsquo;s needs, and ensures patient satisfaction with visit prior to discharge from the area. Prints After Visit Summary (AVS) at check-out when appropriate, uses two patient identifiers to ensure provision of the summary to the correct patient. May assist with provider template changes. Collects patient co-pays, prepares end of day deposits and reconciles any discrepancies.
</li><li>Answers phone in a timely and courteous manner. Manages incoming clinic calls and sorts calls to various providers. Opens telephone encounter in EMR when speaking with patients. Ensures routing of encounter in EMR to the appropriate staff/provider. Coordinates outgoing calls related to major functions above. Provides information to patients to minimize the need to distribute the telephone call, forwards calls, pages providers, and takes messages.
</li><li>Edits and corrects registration errors and completes missing registration data. Assists in charge reconciliation process. Ensures accuracy of patient schedules. Identifies ways to reduce follow-up, repetitive, or corrective work. Manages multiple processes in EMR, including messaging in In Basket and referral work queue processing, which is part of the patient legal medical record, therefore, ensures accurate and concise information is entered.
</li><li>Assesses the urgency of a situation and determines appropriate routing for the patient, serves as a resource for handling complaints, utilizes service recovery concepts, serves as front-line problem solver.
</li><li>May escort patient into the treatment corridor, collects height and weight information, records list of current medication, records basic visit documentation, obtains vital signs, etc. Competencies must be verified by clinical staff before performance of any of these duties.
</li>Other duties as assigned.<br>
<li>
</li></ul><p><br>
<b>MINIMUM EDUCATION &amp; EXPERIENCE
</b></p><ul><li>High School diploma and 1 year related experience in an administrative office or customer service field required or
</li><li>Completion of Vision Care 1,2,3 courses required
</li>Or equivalent combination of education and experience<br>
<li>
</li></ul><p><br>
<b>KNOWLEDGE, SKILLS AND ABILITIES
</b></p><ul><li>Medical terminology experience preferred
</li><li>Demonstrated ability to word process documents and enter data into a database preferred
</li><li>Demonstrates the ICARE values to patient, families and staff preferred
</li><li>Demonstrated skills related to achievement of customer satisfaction preferred
</li><li>Ability to act as a resource to less experienced staff preferred
</li></ul><p></p><p>The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University&rsquo;s Mission to Learn, Discover, Heal, Create &ndash; and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.</p></div><p></p>

Outpatient Access Rep II

CHRISTUS Health

<div><b>Description</b><p><br>
Summary:</p>
<p>Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.</p>
<p>Responsibilities:</p>
<ul><li>Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database. Assures that information in patient account is accurate.</li><li>
Assists with answering phones, taking messages and assisting with patient and staff inquiries.</li><li>
Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner.</li><li>
Schedules appointments for patients in accordance with physician guidelines.</li><li>
Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested.</li></ul>
<p>The following duties may also be performed:</p><br>
<ul><li>Checks in patients, verifies and updates necessary information in the medical record. Assists patients with completing all necessary forms.</li><li>
Scheduled appoints according to clinician template and follows office scheduling policies.</li><li>
Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims.</li><li>
Screens visitors and responds to routine requests for information.</li><li>
Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).</li><li>
Maintains strict confidentiality.</li><li>
Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.</li><li>
Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control.</li><li>
Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health&rsquo;s cultural diversity objectives.</li><li>
Supports and adheres to CHRISTUS Service Guarantee.</li><li>
Performs other related work as assigned by leadership.</li></ul>
<p>Requirements:</p>
<ul><li>High school diploma or equivalent.</li><li>
Knowledge of managed care preferred.</li><li>
Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.</li><li>
Excellent interpersonal and communication skills and good math knowledge essential.</li><li>
Some College Preferred</li><li>
Three or more years of experience in a health care organization.</li><li>
ICD9 and CPT coding (advanced skills) Preferred</li><li>
Experience with charge posting or collections Preferred</li></ul>
<p>Work Schedule:</p><br>
<p>8AM - 5PM Monday-Friday</p>
<p><b>Work Type:
</b></p><p>Full Time</p></div><p></p>

Clinic Patient Representative Senior - Administration

St. Luke's University Health Network

<div><h3 class="jobSectionHeader"><b><i>St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission </i></b><b><i>of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
</i></b></h3><p></p><p><b>HOURS </b>:
</p><p></p><p>Full Time, 40 hours/ week, Days.
</p><p>Mon-Fri, with rotating Saturdays (every 3rd weekend)
</p><p>Mon-Fri 6 AM - 2 PM
</p><p>Saturday hours vary
</p><p>Hours of operation are 6 AM - 8 PM</p><br>
<p></p>The Patient Access Representative is responsible for the entire scope of the registration process for patients seen at St. Luke's University Health Network, in outpatient and/or Emergency Department locations. This includes, but is not limited to, correctly identifying patients, transcribing orders, completing registration screens, entering diagnosis and provider information, verifying insurances, point of service cash collections, work queues, etc. Communicates and coordinates with SLPG practices, clinical/diagnostic departments, and various revenue cycle departments to ensure excellent patient experience, clean claim submission, and payment for services. May require occasional travel between campuses or regional locations.
<p></p><p><b>JOB DUTIES AND RESPONSIBILITIES:
</b></p><p></p><ul><li><p>Responsible to correctly identify/validate the choosing of patients in hospital information system to maintain the integrity and accuracy of electronic medical records. Identify and report any instances of possible identify theft situations to clinical department and leadership for appropriate escalation.
</p></li><li><p>Maintain knowledge and education of network policy on Patient Identification including Mark for Merge, Chart Corrections, and Patient Look-Up.
</p></li><li><p>Responsible for the patient registration (pre-reg and post-reg needs) including all of the following: demographics, emergency contact, transcribing diagnostic orders, primary care and referring provider, diagnosis, insurance and guarantor verification, real time insurance eligibility, point of service cash collections. This also includes patient, account, and claim edit level work queue errors related to registration. Can require contacting provider office, reviewing patient medical chart for diagnosis and medical necessity information.
</p></li><li><p>Required to cross train in all areas of location or region. Campus locations must be cross trained in outpatient and Emergency Department areas. Outpatient (off-campus) locations must be cross trained for all locations if any different nuances.
</p></li><li><p>Greets/directs patients and visitors for the entire facility. Always provides friendly and courteous service to community and co-workers. Responsible for monitoring and enforcing visitor policy for the entity (if applicable).
</p></li><li><p>Answers internal and external calls on main department/facility line and dispenses appropriate information and answers questions regarding the facility and its services.
</p></li><li><p>Promotes and helps increase usage of MyChart patient portal and patient self-service capabilities to ensure patients are personally engaging in their health care.
</p></li><li><p>Responsible for overseeing and assisting patients with Welcome Kiosk and On My Way technology at network locations. Consists of self-scheduled patients online and monitoring the arrival process and patient&rsquo;s journey throughout their visit.
</p></li><li><p>Responsible for contacting the SLPG practice or Network Prior Authorization Department to obtain required insurance referrals and pre-certs when not previously documented in chart prior to service to decrease denials for no authorization.
</p></li><li><p>Must obtain medical license Number, NPI and UPIN via appropriate website for all new provider entries for outpatient services to ensure results are routed accurately and claim submission/payment.
</p></li></ul><p></p><p><b>PHYSICAL AND SENSORY REQUIREMENTS:
</b></p><p></p><p>Sitting/standing up to 8 hours per day, 4 or more hours at a time. Frequent use of hands/fingers for data entry. Frequently walking and ability to push up to 250 pounds in a wheelchair. Ability to occasionally carry or lift up to 15 pounds. Hearing as it relates to normal conversation. Seeing as it relates to general vision.
</p><p></p><p><b>MINIMUM QUALIFICATIONS EDUCATION:
</b></p><p></p><p>High school graduate or equivalent required. Certificate/Degree in health care related field preferred.
</p><p></p><p><b>TRAINING AND EXPERIENCE </b>:
</p><p></p><p>Excellent customer service and interpersonal skills required. General computer experience and ability to type fluently, accurately, and quickly required. Insurance background preferred. Knowledge of medical terminology preferred. Previous medical administrative experience and/or health care related education courses preferred. Knowledge of health information system (epic) preferred.
</p><p></p><p><i>Please complete your application using your full legal name and current home address. Be sure </i><i>to include employment </i><i>history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
</i></p><p></p><h2 class="jobSectionHeader"><b>St. Luke's University Health Network is an </b><b>Equal Opportunity Employer.</b></h2></div>

OP Patient Access Representative (Full Time, Days)

Innovativ Pharma

<div>
 <strong>
  Sales Representative - Pharmaceutical (Entry Level Or Experienced)
  <br/>
  <br/>
 </strong>
 We are looking for talented sales professionals who want to work in the healthcare industry as a
 <strong>
  Pharmaceutical Sales Representative
 </strong>
 . We are proactively seeking top talent for pharmaceutical sales rep opportunities across the US. This is an exciting opportunity for experienced or entry level Pharmaceutical Sales Rep candidates to represent and promote a rare disease as well as highly specialized products to Primary Care physicians.
 <br/>
 <br/>
 If partnering with a patient focused pharmaceutical company that rewards based upon success, allows you to work in the pharmaceutical sales field, sounds interesting to you, please apply if you meet the below requirements for our Pharmaceutical Sales Representative opportunity.
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Our vision is to continuously aspire to design, develop, and deliver industry leading healthcare solutions that accelerate patient access to enable the best possible outcomes. Our professional Pharmaceutical Sales Rep teams specialize in the sales and promotion of pharmaceutical brands, services, and products through field sales.
 <br/>
 <br/>
 One of our goals is to continuously drive innovation through our professional pharmaceutical sales rep teams by creating an open, respectful, inclusive and trustworthy work environment. We encourage and support equal employment opportunities for all associates and applicants for employment without regard to race, color, creed, religion, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, citizenship status, marital status, medical condition as defined by applicable state law, genetic information, disability, military service and veteran status, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Employment decisions are evaluated on the basis of an individual's skills, pharmaceutical sales rep knowledge, abilities, job performance and other qualifications.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Skills, Education, and Requirements to be one of our Pharmaceutical Sales Reps:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Documented success sales or strong sales abilities
  </li>
  <li>
   Enjoy working autonomously and as a part of a team
  </li>
  <li>
   Self-starter with strong interpersonal skills
  </li>
  <li>
   The strongest pharmaceutical sales rep candidates will be energetic, likeable and engaging with a strong presence and ability to quickly establish and build long-lasting relationships with a diverse customer base
  </li>
  <li>
   Consistent annual award winners with an entrepreneurial spirit and proven record in a sales environment focusing on individual accountability
  </li>
  <li>
   Ability to successfully pass the required background investigation that includes, but is not limited to: education, employment, motor vehicle, driver's license, and drug screen
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  If this sounds like a Pharmaceutical Sales Rep opportunity that is interesting to you, please apply today.
  <br/>
  <br/>
 </strong>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Health Care Plan (Medical, Dental &amp; Vision)
  </li>
  <li>
   Retirement Plan (401k, IRA)
  </li>
  <li>
   Paid Time Off (Vacation, Sick &amp; Public Holidays)
  </li>
  <li>
   Family Leave (Maternity, Paternity)
  </li>
  <li>
   Training &amp; Development
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  <strong>
   The next step is yours.
  </strong>
 </em>
 Apply today for one of our Pharmaceutical Sales Rep opportunities. Interviews start next week
 <br/>
 <br/>
 Here, every
 <strong>
  Pharmaceutical Sales Rep
 </strong>
 matters and you will be a vital contributor to our inspiring, bold mission.
 <br/>
 <br/>
 If you are qualified you will hear back from our Human Resource staff to proceed in the hiring process.
 <br/>
 <br/>
 We are a EEO employer of minorities, women, disabled, protected veterans, and considers qualified applicants with criminal histories in accordance with applicable laws.
</div>


BioPharma Detail Rep

Effingham Health System

<div>Description:
<p><b>
JOB SUMMARY</b></p><p>
Under the general direction of the Practice Manager and the Executive Director of Physician Practice, the Patient Access Representative will provide assistance to non-emergent patients as well as perform the registration for patients presenting for services, maintain documentation, verify insurance, accept payments, in accordance with The Joint Commission, federal, state, and local guidelines, organizational and departmental policies and procedures. Communication with medical staff, other departments, and outside agencies while maintaining confidentiality is required. Position requires self-motivation, creativity, and capabilities to function in a semi-autonomous role within a fast-paced and dynamic environment.</p><p><b>
STANDARDS OF PERFORMANCE</b></p><ul><li>
Performs registration for all patients presenting for service.</li><li>
Obtains, inputs, and transcribes accurate patient data.</li><li>
Completes necessary forms including proper documentation/signatures, insurance information, either on paper or on scanner.</li><li>
Enters data into the computer with minimal errors.</li><li>
Performs as a cashier for payments and maintains cash receipts with accuracy.</li><li>
Meets non-emergent patients to discuss treatment options and financial options.</li><li>
Assesses insurance status. Verifies insurance benefits. Calculates and collects appropriate deductibles and/or co-insurance from patients on services rendered or to be rendered.</li><li>
Obtain payment of applicable co-payments and/or deductibles according to health plans.</li><li>
Discusses with uninsured patients their financial obligations and referral options as per policy.</li><li>
Will navigate through the Availity or Ability software systems to obtain patient&rsquo;s financial responsibility.</li><li>
Sets up financial agreement according to hospital guidelines for any balance due.</li><li>
Explains Helping Hands program option, if applicable.</li><li>
Scan of all records into electronic medical records.</li><li>
Provides Advance Directives information to all patients as per hospital policy/procedure.</li><li>
Act as an ambassador for the facility by interacting with clients, family members, and staff in a friendly caring manner.</li><li>
Requires completion of Insurance Billing Specialist and Insurance Billing Certification course with Hometown Health.</li><li>
Ensures adherence to proper infection control, OSHA and safety standards.</li><li>
Performs other duties as assigned/needed/required.</li><li>
Provides support for other team members when needed.</li></ul>
Requirements:
<p><b>
Minimum Level of Education: </b>Education level equivalent to completion of High School is required. Completion of a Patient Access or Financial Services-specific to Healthcare curriculum or equivalent is highly preferred.</p><p><b>
Formal Training:</b> None Required.</p><p><b>
Licensure, Certification, Registration: </b>None Required. Will be required to attain Hometown Health Certification in Financial Counseling by the 90-day review.</p><p><b>
Work Experience: </b>Working knowledge of health insurance, deductibles, co-pays, and co-insurance required. Minimum of twenty-four months (2 years) experience in customer service, patient registration, and collections preferred. The job requires a comfort level without of pocket collections activities, as well as a thorough understanding of the accuracy needed for the capture of demographic and third-party payer information.</p></div>

Patient Access Representative (Medical Office Building)

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