patient onboarding coordinator

Mind Body Optimization

<div>POSITION SUMMARY
The Patient Onboarding Coordinator is a vital member of our healthcare team, responsible for providing compassionate, efficient support to individuals seeking mental health and behavioral health services. This role involves handling both inbound and outbound calls, conducting screenings, and providing guidance to individuals seeking mental health support. The specialist will collaborate with healthcare professionals, maintain accurate records, and contribute to overall success.
QUALIFICATIONS
Education: Bachelor's Degree from an accredited college or university in Counseling, Psychology, or Social Work preferred&mdash;high school diploma required.
Experience: Previous experience in a call center or customer service role, preferably in a healthcare setting.
Additional Requirements: The ability to remain calm under pressure and handle crises with sensitivity. Familiarity with electronic health record systems and call center software is a plus. Complete Drug Screening and Background check upon being hired.
PRIMARY RESPONSIBILITIES
1. Answer incoming calls from individuals seeking behavioral healthcare services.
2. Make outbound calls to follow up on inquiries, schedule appointments, and provide additional information as needed.
3. Conduct initial screenings to determine the urgency and severity of individuals' mental health needs.
4. Follow established protocols for crisis intervention, including contacting emergency services when necessary.
5. Offer information about available behavioral healthcare services, treatment options, and community resources.
6. Make appropriate referrals to mental health professionals and services based on individual needs.
7. Maintain accurate and confidential records of all interactions in the call center database.
8. Document screening findings, intervention strategies, and referrals made during calls.
9. Adhere to all relevant policies, procedures, and ethical guidelines.
10. Follow established protocols for maintaining confidentiality and privacy.
Note: The essential job functions of this position are not limited to the duties listed above.
KNOWLEDGE, SKILLS, AND ABILITIES
1. Strong understanding of mental health issues, treatment modalities, and healthcare systems.
2. Ability to analyze situations, evaluate data, and recommend/implement courses of action that would improve the functioning of systems/processes they are involved in.
3. Ability to interpret, adapt, and apply guidelines and procedures.
4. Ability to use good judgment and keep information confidential.
5. Ability to react calmly and effectively in an emergency.
6. Ability to effectively prioritize tasks.
7. Ability to work collaboratively in a multidisciplinary team environment.
8. Excellent communication, interpersonal, and crisis management skills.
9. Commitment to ethical standards, confidentiality, and professional boundaries.
PHYSICAL, MENTAL, AND SPECIAL DEMANDS
1. Ability to reach above and below the waist, turn, twist, and manipulate small tools (copier, computer,
telephone, typewriter, calculator, safe, facsimile machine).
2. Ability to see well enough to read handwritten and typewritten material.
3. Ability to handle a variety of repetitive tasks at a moderate level.
4. Available to work 100% in person, 5 days a week.
5. Ability to handle multiple projects and tasks under deadlines and with short notice.
MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES:
THIS SECTION DESCRIBES THOSE MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES AN EMPLOYEE IN THIS POSITION MUST BE ABLE TO USE.
1. Computer.
2. Microsoft Office.
3. Electronic Medical Records.
4. Copy machine.
5. Policies, procedures, plans, programs, and manuals
Mind Body Optimization
7030 New Sanger Ave 
Ste 202, Waco, TX 76712</div>

Medical Front Desk Receptionist

<div>POSITION SUMMARY
The Patient Onboarding Coordinator is a vital member of our healthcare team, responsible for providing compassionate, efficient support to individuals seeking mental health and behavioral health services. This role involves handling both inbound and outbound calls, conducting screenings, and providing guidance to individuals seeking mental health support. The specialist will collaborate with healthcare professionals, maintain accurate records, and contribute to overall success.
QUALIFICATIONS
Education: Bachelor's Degree from an accredited college or university in Counseling, Psychology, or Social Work preferred&mdash;high school diploma required.
Experience: Previous experience in a call center or customer service role, preferably in a healthcare setting.
Additional Requirements: The ability to remain calm under pressure and handle crises with sensitivity. Familiarity with electronic health record systems and call center software is a plus. Complete Drug Screening and Background check upon being hired.
PRIMARY RESPONSIBILITIES
1. Answer incoming calls from individuals seeking behavioral healthcare services.
2. Make outbound calls to follow up on inquiries, schedule appointments, and provide additional information as needed.
3. Conduct initial screenings to determine the urgency and severity of individuals' mental health needs.
4. Follow established protocols for crisis intervention, including contacting emergency services when necessary.
5. Offer information about available behavioral healthcare services, treatment options, and community resources.
6. Make appropriate referrals to mental health professionals and services based on individual needs.
7. Maintain accurate and confidential records of all interactions in the call center database.
8. Document screening findings, intervention strategies, and referrals made during calls.
9. Adhere to all relevant policies, procedures, and ethical guidelines.
10. Follow established protocols for maintaining confidentiality and privacy.
Note: The essential job functions of this position are not limited to the duties listed above.
KNOWLEDGE, SKILLS, AND ABILITIES
1. Strong understanding of mental health issues, treatment modalities, and healthcare systems.
2. Ability to analyze situations, evaluate data, and recommend/implement courses of action that would improve the functioning of systems/processes they are involved in.
3. Ability to interpret, adapt, and apply guidelines and procedures.
4. Ability to use good judgment and keep information confidential.
5. Ability to react calmly and effectively in an emergency.
6. Ability to effectively prioritize tasks.
7. Ability to work collaboratively in a multidisciplinary team environment.
8. Excellent communication, interpersonal, and crisis management skills.
9. Commitment to ethical standards, confidentiality, and professional boundaries.
PHYSICAL, MENTAL, AND SPECIAL DEMANDS
1. Ability to reach above and below the waist, turn, twist, and manipulate small tools (copier, computer,
telephone, typewriter, calculator, safe, facsimile machine).
2. Ability to see well enough to read handwritten and typewritten material.
3. Ability to handle a variety of repetitive tasks at a moderate level.
4. Available to work 100% in person, 5 days a week.
5. Ability to handle multiple projects and tasks under deadlines and with short notice.
MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES:
THIS SECTION DESCRIBES THOSE MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES AN EMPLOYEE IN THIS POSITION MUST BE ABLE TO USE.
1. Computer.
2. Microsoft Office.
3. Electronic Medical Records.
4. Copy machine.
5. Policies, procedures, plans, programs, and manuals
Mind Body Optimization
271 West Southlake Blvd. 
Southlake, TX 76092</div>

<div>POSITION SUMMARY
The Patient Onboarding Coordinator is a vital member of our healthcare team, responsible for providing compassionate, efficient support to individuals seeking mental health and behavioral health services. This role involves handling both inbound and outbound calls, conducting screenings, and providing guidance to individuals seeking mental health support. The specialist will collaborate with healthcare professionals, maintain accurate records, and contribute to overall success.
QUALIFICATIONS
Education: Bachelor's Degree from an accredited college or university in Counseling, Psychology, or Social Work preferred&mdash;high school diploma required.
Experience: Previous experience in a call center or customer service role, preferably in a healthcare setting.
Additional Requirements: The ability to remain calm under pressure and handle crises with sensitivity. Familiarity with electronic health record systems and call center software is a plus. Complete Drug Screening and Background check upon being hired.
PRIMARY RESPONSIBILITIES
1. Answer incoming calls from individuals seeking behavioral healthcare services.
2. Make outbound calls to follow up on inquiries, schedule appointments, and provide additional information as needed.
3. Conduct initial screenings to determine the urgency and severity of individuals' mental health needs.
4. Follow established protocols for crisis intervention, including contacting emergency services when necessary.
5. Offer information about available behavioral healthcare services, treatment options, and community resources.
6. Make appropriate referrals to mental health professionals and services based on individual needs.
7. Maintain accurate and confidential records of all interactions in the call center database.
8. Document screening findings, intervention strategies, and referrals made during calls.
9. Adhere to all relevant policies, procedures, and ethical guidelines.
10. Follow established protocols for maintaining confidentiality and privacy.
Note: The essential job functions of this position are not limited to the duties listed above.
KNOWLEDGE, SKILLS, AND ABILITIES
1. Strong understanding of mental health issues, treatment modalities, and healthcare systems.
2. Ability to analyze situations, evaluate data, and recommend/implement courses of action that would improve the functioning of systems/processes they are involved in.
3. Ability to interpret, adapt, and apply guidelines and procedures.
4. Ability to use good judgment and keep information confidential.
5. Ability to react calmly and effectively in an emergency.
6. Ability to effectively prioritize tasks.
7. Ability to work collaboratively in a multidisciplinary team environment.
8. Excellent communication, interpersonal, and crisis management skills.
9. Commitment to ethical standards, confidentiality, and professional boundaries.
PHYSICAL, MENTAL, AND SPECIAL DEMANDS
1. Ability to reach above and below the waist, turn, twist, and manipulate small tools (copier, computer,
telephone, typewriter, calculator, safe, facsimile machine).
2. Ability to see well enough to read handwritten and typewritten material.
3. Ability to handle a variety of repetitive tasks at a moderate level.
4. Available to work 100% in person, 5 days a week.
5. Ability to handle multiple projects and tasks under deadlines and with short notice.
MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES:
THIS SECTION DESCRIBES THOSE MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES AN EMPLOYEE IN THIS POSITION MUST BE ABLE TO USE.
1. Computer.
2. Microsoft Office.
3. Electronic Medical Records.
4. Copy machine.
5. Policies, procedures, plans, programs, and manuals
Mind Body Optimization
7261 Hawkins View Drive, 
Fort Worth, TX 76132</div>

<div>POSITION SUMMARY
The Patient Onboarding Coordinator is a vital member of our healthcare team, responsible for providing compassionate, efficient support to individuals seeking mental health and behavioral health services. This role involves handling both inbound and outbound calls, conducting screenings, and providing guidance to individuals seeking mental health support. The specialist will collaborate with healthcare professionals, maintain accurate records, and contribute to the overall success.
QUALIFICATIONS
Education: Bachelor's Degree from an accredited college or university in Counseling, Psychology, or Social Work preferred&mdash;high school diploma required.
Experience: Previous experience in a call center or customer service role, preferably in a healthcare setting.
Additional Requirements: The ability to remain calm under pressure and handle crises with sensitivity. Familiarity with electronic health record systems and call center software is a plus. Complete Drug Screening and Background check upon being hired.
PRIMARY RESPONSIBILITIES
1. Answer incoming calls from individuals seeking behavioral healthcare services.
2. Make outbound calls to follow up on inquiries, schedule appointments, and provide additional information as needed.
3. Conduct initial screenings to determine the urgency and severity of individuals' mental health needs.
4. Follow established protocols for crisis intervention, including contacting emergency services when necessary.
5. Offer information about available behavioral healthcare services, treatment options, and community resources.
6. Make appropriate referrals to mental health professionals and services based on individual needs.
7. Maintain accurate and confidential records of all interactions in the call center database.
8. Document screening findings, intervention strategies, and referrals made during calls.
9. Adhere to all relevant policies, procedures, and ethical guidelines.
10. Follow established protocols for maintaining confidentiality and privacy.
Note: The essential job functions of this position are not limited to the duties listed above.
KNOWLEDGE, SKILLS, AND ABILITIES
1. Strong understanding of mental health issues, treatment modalities, and healthcare systems.
2. Ability to analyze situations, evaluate data, and recommend/implement courses of action that would improve the functioning of systems/processes they are involved in.
3. Ability to interpret, adapt, and apply guidelines and procedures.
4. Ability to use good judgment and keep information confidential.
5. Ability to react calmly and effectively in an emergency.
6. Ability to effectively prioritize tasks.
7. Ability to work collaboratively in a multidisciplinary team environment.
8. Excellent communication, interpersonal, and crisis management skills.
9. Commitment to ethical standards, confidentiality, and professional boundaries.
PHYSICAL, MENTAL, AND SPECIAL DEMANDS
1. Ability to reach above and below the waist, turn, twist, and manipulate small tools (copier, computer,
telephone, typewriter, calculator, safe, facsimile machine).
2. Ability to see well enough to read handwritten and typewritten material.
3. Ability to handle a variety of repetitive tasks at a moderate level.
4. Available to work 100% in person, 5 days a week.
5. Ability to handle multiple projects and tasks under deadlines and with short notice.
MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES:
THIS SECTION DESCRIBES THOSE MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES AN EMPLOYEE IN THIS POSITION MUST BE ABLE TO USE.
1. Computer.
2. Microsoft Office.
3. Electronic Medical Records.
4. Copy machine.
5. Policies, procedures, plans, programs, and manuals
Mind Body Optimization
07 Glen Oaks Blvd, Suite 200 
Hendersonville, TN 37075</div>

<div>POSITION SUMMARY
The Patient Onboarding Coordinator is a vital member of our healthcare team, responsible for providing compassionate, efficient support to individuals seeking mental health and behavioral health services. This role involves handling both inbound and outbound calls, conducting screenings, and providing guidance to individuals seeking mental health support. The specialist will collaborate with healthcare professionals, maintain accurate records, and contribute to overall success.
QUALIFICATIONS
Education: Bachelor's Degree from an accredited college or university in Counseling, Psychology, or Social Work preferred&mdash;high school diploma required.
Experience: Previous experience in a call center or customer service role, preferably in a healthcare setting.
Additional Requirements: The ability to remain calm under pressure and handle crises with sensitivity. Familiarity with electronic health record systems and call center software is a plus. Complete Drug Screening and Background check upon being hired.
PRIMARY RESPONSIBILITIES
1. Answer incoming calls from individuals seeking behavioral healthcare services.
2. Make outbound calls to follow up on inquiries, schedule appointments, and provide additional information as needed.
3. Conduct initial screenings to determine the urgency and severity of individuals' mental health needs.
4. Follow established protocols for crisis intervention, including contacting emergency services when necessary.
5. Offer information about available behavioral healthcare services, treatment options, and community resources.
6. Make appropriate referrals to mental health professionals and services based on individual needs.
7. Maintain accurate and confidential records of all interactions in the call center database.
8. Document screening findings, intervention strategies, and referrals made during calls.
9. Adhere to all relevant policies, procedures, and ethical guidelines.
10. Follow established protocols for maintaining confidentiality and privacy.
Note: The essential job functions of this position are not limited to the duties listed above.
KNOWLEDGE, SKILLS, AND ABILITIES
1. Strong understanding of mental health issues, treatment modalities, and healthcare systems.
2. Ability to analyze situations, evaluate data, and recommend/implement courses of action that would improve the functioning of systems/processes they are involved in.
3. Ability to interpret, adapt, and apply guidelines and procedures.
4. Ability to use good judgment and keep information confidential.
5. Ability to react calmly and effectively in an emergency.
6. Ability to effectively prioritize tasks.
7. Ability to work collaboratively in a multidisciplinary team environment.
8. Excellent communication, interpersonal, and crisis management skills.
9. Commitment to ethical standards, confidentiality, and professional boundaries.
PHYSICAL, MENTAL, AND SPECIAL DEMANDS
1. Ability to reach above and below the waist, turn, twist, and manipulate small tools (copier, computer,
telephone, typewriter, calculator, safe, facsimile machine).
2. Ability to see well enough to read handwritten and typewritten material.
3. Ability to handle a variety of repetitive tasks at a moderate level.
4. Available to work 100% in person, 5 days a week.
5. Ability to handle multiple projects and tasks under deadlines and with short notice.
MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES:
THIS SECTION DESCRIBES THOSE MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES AN EMPLOYEE IN THIS POSITION MUST BE ABLE TO USE.
1. Computer.
2. Microsoft Office.
3. Electronic Medical Records.
4. Copy machine.
5. Policies, procedures, plans, programs, and manuals
Mind Body Optimization
2951 FM1460 Suite 201
Georgetown, TX 78626</div>

Indiana University Health

<div><div><div><div><h1 class="jobSectionHeader">Project Coordinator - Clinical Education</h1>
</div></div><div></div><div><h2 class="jobSectionHeader">Job Description</h2>
<div>Overview
Project Coordinator &ndash; Clinical Education (Part Time)
Our team members advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Academic Affairs Administration team in the role of Project Coordinator &ndash; Clinical Education.
We are seeking a highly organized, detail‑oriented, and adaptable coordinator to support onboarding and training efforts for physicians, residents, and advanced practice providers across IU Health. This role provides essential coordination for quality &amp; safety training, controlled substance prescribing education, and other clinical onboarding activities. With a strong emphasis on communication, data management, and cross‑functional collaboration, the Project Coordinator plays an important role in preparing hundreds of new physicians and residents each year to practice safely and effectively within IU Health.
Key Relationships
Reports to: Director &ndash; Clinical Education
Direct reports: None
Shift: Part-time, Tuesday &ndash; Friday; hybrid model; 1-2 days in office
Location: Indianapolis, IN
The Scope:
This role supports Clinical Education operations within Academic Affairs Administration, including:<ul><li>
Physician onboarding coordination</li><li>
Collaboration with IU Health Medical Group</li><li>
Scheduling and facilitating resident training sessions</li><li>
Managing logistics for Quality &amp; Safety and Controlled Substance Prescribing training</li><li>
Supporting onboarding for 450+ residents who start each June</li></ul> 
The Project Coordinator acts as a key operational partner, helping to manage timelines, classroom coordination, communication, spreadsheets, and data systems to ensure training runs smoothly and consistently.
Candidate Qualifications
Candidates for this position will be evaluated according to the following criteria and competencies.<ul><li>
Bachelor's degree in related field or equivalent years of experience required.</li><li>
Clinical license and/or other certifications may be required per unit/department specialty according to patient care policies.</li><li>
0&ndash;3 years of experience is required.</li><li>
Experience with matrix organization and complex work environment a plus.</li><li>
Experience exhibiting professional judgment and diplomacy in handling unexpected problems and frequent interruptions is required.</li><li>
Requires basic proficiency in Microsoft Office (Word, PowerPoint, Excel).</li></ul> 
Key Responsibilities:<ul><li>
Coordinate onboarding activities for physicians, residents, and advanced practice providers.</li><li>
Manage logistics for Quality &amp; Safety training, including class assignments, rosters, materials, and attendance tracking.</li><li>
Serve as a second set of hands in the classroom during large training events and orientations.</li><li>
Support controlled substance prescribing education sessions.</li><li>
Partner closely with IU Health Medical Group to schedule onboarding timelines, confirm attendance, and communicate instructions.</li><li>
Communicate directly with physicians and clinical trainees regarding training schedules and requirements.</li><li>
Prepare and send agendas, reminders, updates, and follow‑ups to participants and leaders.</li><li>
Manage training spreadsheets, class assignments, tracking data, and database updates.</li><li>
Utilize Excel and other systems to organize large volumes of training information.</li><li>
Support reporting to leadership and ensure accuracy of records.</li><li>
Work in a highly collaborative environment with educators, clinical leaders, coordinators, and administrative partners.</li><li>
Support departmental initiatives and project activities as needed.</li><li>
Assist other coordinators on the team and contribute to shared team goals.</li></ul> 
The &ldquo;DNA&rdquo; for Success<ul><li>
Organized &amp; Detail‑Driven: You thrive on managing details, timelines, class schedules, and onboarding logistics.</li><li>
Strong Communicator: You interact comfortably with physicians, residents, clinical leaders, and administrative staff.</li><li>
Spreadsheet &amp; Data Confident: You are comfortable managing Excel spreadsheets, databases, rosters, and reports.</li><li>
Flexible &amp; Adaptable: You work well in a fast‑paced and evolving environment, juggling multiple priorities.</li><li>
Problem Solver: You navigate unexpected issues with professionalism and resourcefulness.</li><li>
Self‑Directed: You can work independently within a small team and take initiative without handholding.</li><li>
Collaborative &amp; People‑Focused: You support a diverse set of stakeholders from patients to surgeons to administrative staff with ease.</li><li>
Comfortable in &ldquo;Controlled Chaos&rdquo;: You remain steady and organized amid shifting schedules, large onboarding events, and changing needs.</li><li>
Idea Generator: You bring new ideas to improve processes, enhance training operations, and support your team.</li></ul> 
Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana&rsquo;s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation&rsquo;s healthiest states.
IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system&rsquo;s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.
Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status. 

</div><div>We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
</div></div></div><div></div><div><div><div>Indiana University Health is Indiana&rsquo;s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We&rsquo;re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.</div></div></div></div>

Project Coordinator - Clinical Education

Mosaic Pharmacy Services

<div>Description:

Title: Pharmacy Intake Coordinator, Onboarding
Company Overview
From its founding in 2011, RxAnte&rsquo;s mission has been exceedingly simple: Get more from medicines. Today, with a team of 95 and offices in Washington, DC and Portland, ME, we are the leading provider of predictive analytics and targeted clinical programs that improve prescribing and adherence. With 14 million lives under management, our patented solutions for health plans are proven to improve quality scores and lower costs by improving prescription drug use.
In 2019, RxAnte launched Mosaic Pharmacy Service (MPS), a wholly owned subsidiary. Designed specifically to provide in-home pharmacy services to medically complex and vulnerable seniors, MPS will directly improve prescribing, adherence, and drug therapy outcomes for patients under our care. We provide a patient-focused care model in collaboration with health systems, assisted living facilities and health plans. Our goal is to provide a superior pharmacy experience for Mosaic Members while working with their prescribers to make regimens safer, simpler, and more affordable.
Job Overview
As an Onboarding Intake Coordinator, you will be the first voice a patient hears at Mosaic&mdash;a trusted guide helping them understand and embrace our innovative pharmacy service. Leveraging your experience in healthcare, pharmacy, or home health, you will conduct telephonic or video consultations with new patients to gather medical history, reconcile medications, and prepare them for a seamless start with our pharmacy.
This role blends patient empathy, administrative excellence, and collaboration skills to deliver high-quality onboarding experiences.
Responsibilities:
Primary Responsibilities &ndash; 80%<ul><li>
Collaborate with prescribers to obtain new prescriptions.</li><li>
Address patient inquiries regarding insurance, costs, and coverage.</li><li>
Support claims processing and resolve third-party billing issues.</li><li>
Accurately enter prescription details into the pharmacy system to ensure precise and timely medication fulfillment.</li><li>
Thoroughly and accurately document patient information in our pharmacy management system</li><li>
Serve as point-of-contact for new patients</li></ul>
Secondary Responsibilities &ndash; 20%<ul><li>
Serve as the first point of contact for new patients via phone or video.</li><li>
Conduct comprehensive medication history interviews and reconcile prescriptions.</li><li>
Educate patients on Mosaic&rsquo;s pharmacy services and benefits.</li><li>
Synchronize medication regimens and schedule initial medication shipment</li><li>
Contact previous pharmacies to coordinate prescription transfers</li></ul>
NOTE
While the plan is for the employee to spend approximately 80% of their time on primary responsibilities and 20% on secondary responsibilities, these percentages may vary based on operational needs. There may be days when the distribution shifts, and in the event of a vacancy or other business requirements, the employee may be asked to assume a higher proportion of secondary responsibilities.
Requirements:

Required<ul><li>
Licensed technician in good standing in the state of Virginia.</li><li>
Active Pharmacy Technician License within state of residence and state of Virginia. If only license is the state of residence, must register and receive a VA Technician license within 30 days of employment.</li><li>
3+ years of experience in healthcare or pharmacy settings with patient interaction (home health, hospital, primary/specialty care, pharmacy).</li><li>
Working hours are Monday-Friday with a full-time shift sometime between the hours of 9 am &ndash; 7 pm ET. Exact 8.5-hour shift to be confirmed at the time of hire. Occasional overtime may be required based on patient needs.</li></ul>
Key Competencies<ul><li>
Exceptional communication skills, including empathetic listening and clear verbal/written expression.</li><li>
High attention to detail and strong organizational abilities.</li><li>
Adaptability in a fast-paced, evolving environment.</li><li>
Proficiency with pharmacy software and general computer applications.</li></ul>
Preferred<ul><li>
1-2 years of experience in a call center environment</li><li>
Experience collecting medication histories strongly preferred.</li></ul></div>

Pharmacy Onboarding Intake Coordinator

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Project Coordinator - Clinical Education

Pharmacy Onboarding Intake Coordinator