patient outreach coordinator

Advanced Monitored Caregiving

<div>The Telephonic Health Services Coordinator (HSC) serves as the primary point of contact for newly referred patients and plays a critical role in patient outreach, registration, enrollment, and ongoing telephonic engagement. This role supports patients with chronic conditions such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, hypertension, and related conditions.
As the first member of the clinical team that most patients interact with at AMC Health, the HSC is responsible for building trust, demonstrating empathy, clearly explaining Remote Patient Monitoring (RPM) services, and ensuring a smooth and compliant enrollment process. Following enrollment, the HSC collaborates closely with nurse care managers, nurse care associates, and other members of the clinical care team to support patients in meeting their health goals and adhering to care plans.
This position is essential to organizational growth, patient engagement, and fulfillment of client enrollment commitments.
Essential Job Functions
The following duties are representative of the essential functions of the position and are not intended to be exhaustive:
Patient Outreach, Enrollment &amp; Engagement
<ul><li>Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health&rsquo;s Remote Patient Monitoring programs, services, and benefits.</li>
<li>Accurately describe program features, expectations, and value in a clear, compassionate, and patient-centered manner.</li>
<li>Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs.</li>
<li>Complete required telephonic interventions, including Welcome Calls and Post-Physician Visit Updates.</li>
</ul>
Care Coordination &amp; Clinical Support
<ul><li>Document patient information accurately and comprehensively in the electronic health record (EHR) in accordance with organizational policies and standards of practice.</li>
<li>Collaborate with nurse care managers and the broader care team to support patient care goals.</li>
<li>Track hospitalizations and notify nursing staff upon patient discharge, as required.</li>
<li>Coordinate patient assistance services as directed, including referrals for transportation, housekeeping, home modifications, food assistance, or other approved services.</li>
<li>Follow up with patients to confirm services have been initiated and are meeting expectations.</li>
</ul>
Communication &amp; Administrative Responsibilities
<ul><li>Respond to inbound patient, client, and provider inquiries and appropriately determine service needs.</li>
<li>Initiate outbound communications (phone, fax, email) with patients, clients, physician offices, and care providers.</li>
<li>Confirm and maintain accurate provider contact information, including phone and fax numbers.</li>
<li>Escalate unresolved patient issues or care-coordination concerns to leadership in a timely and appropriate manner.</li>
</ul>
Performance &amp; Compliance
<ul><li>Meet or exceed established performance metrics and service level agreements (SLAs), including but not limited to:
<ul><li>Call volume expectations and disengagement thresholdComply with all company policies, procedures, HIPAA requirements, and applicable federal and state regulations.</li>
</ul></li></ul>Required Competencies &amp; Skills
<ul><li>Strong organizational, time management, and multitasking skills.</li>
<li>Excellent verbal and written communication skills with strong attention to detail.</li>
<li>Demonstrated ability to actively listen and engage patients with empathy and professionalism.</li>
<li>Ability to work independently in a remote environment while maintaining accountability for assigned tasks.</li>
<li>Strong problem-solving and critical-thinking skills, with the ability to follow issues through resolution.</li>
<li>Proven ability to build rapport and maintain productive relationships in a telephonic, remote setting.</li>
<li>Comfort navigating multiple systems and technologies simultaneously.</li>
<li>Bilingual (Spanish) preferred.</li>
</ul>
Education, Experience &amp; Technical Requirements
<ul><li>Preferred: Completion of a Medical Assisting program accredited by CAAHEP or ABHES.</li>
<li>Minimum experience requirements:
<ul><li>At least six (6) months of experience performing general duties as a Medical Assistant OR</li>
<li>Three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact.</li>
</ul></li><li>Knowledge of medical terminology and prior experience using electronic health record (EHR) systems.</li>
<li>Strong technical aptitude, including the ability to assist patients remotely with health devices and troubleshoot basic issues.</li>
<li>Ability to type a minimum of 50&ndash;60 words per minute while speaking with patients by phone.</li>
<li>Must be able to work schedules aligned to client-specific time zone requirements, as dictated by business needs.</li>
</ul>
Licensure and Certification Requirements
<ul><li>Active CNA certification or equivalent certification (e.g., Pharmacy Technician), in good standing.</li>
</ul>
Physical Demands &amp; Work Environment
<ul><li>Ability to work effectively in a fully remote environment.</li>
<li>Must maintain a dedicated home office that is private, quiet, secure, and free from distractions.</li>
<li>Reliable internet access that meets company minimum technical requirements.</li>
<li>This role is primarily sedentary and requires extended periods of computer and telephone use.</li>
</ul>
Equal Employment Opportunity &amp; ADA Statement
In compliance with the Americans with Disabilities Act (ADA), this job description identifies the essential functions of the position. Reasonable accommodations will be considered to enable qualified individuals with disabilities to perform these essential functions. Employees are expected to comply with all company policies, procedures, and applicable legal and regulatory requirements.</div>

Telephonic Health Services Coordinator

Arrow Clinical Trials

We are seeking a motivated and organized Marketing &amp; Recruiting Assistant with a healthcare background to support patient recruitment and community outreach efforts for clinical research studies. Ideal candidates may have experience as a Medical Assistant (MA), Paramedic, EMT, Patient Care Coordinator, CNA, Medical Office Assistant, or similar healthcare role.This position combines patient engagement, physician outreach, marketing coordination, and administrative support under the direction of management.Key Responsibilities<ul><li>Review and research Electronic Health Records (EHR) to identify potential study participants according to protocol criteria</li><li>Conduct recruiting and follow-up phone calls with potential participants in a professional and compassionate manner</li><li>Assist with patient scheduling and recruitment tracking</li><li>Visit physician offices, healthcare facilities, and community organizations to promote clinical research studies</li><li>Build and maintain professional relationships with physician offices and referral sources</li><li>Assist with creating marketing materials, social media posts, flyers, and digital advertisements</li><li>Support community outreach events, health fairs, and educational activities</li><li>Maintain accurate recruitment logs and communication records</li><li>Ensure all activities comply with HIPAA, privacy, and company policies</li><li>Perform additional marketing and administrative tasks under managerial direction</li></ul>Qualifications<ul><li>Healthcare background required; examples include:</li><li>Medical Assistant (MA)</li><li>Paramedic or EMT</li><li>Certified Nursing Assistant (CNA)</li><li>Medical Office Assistant</li><li>Patient Care Coordinator</li><li>Clinical Research Assistant or similar healthcare experience</li><li>Experience in clinical research, medical offices, patient interaction, recruiting, or marketing preferred</li><li>Comfortable communicating with patients, physicians, and healthcare professionals</li><li>Understanding of medical terminology and patient confidentiality</li><li>Strong communication, organization, and multitasking skills</li><li>Basic computer proficiency including Microsoft Office and social media platforms</li><li>Professional appearance and positive attitude</li><li>Valid driver&rsquo;s license and reliable transportation preferred</li></ul>Preferred Skills<ul><li>Experience using EHR systems</li><li>Clinical research or healthcare marketing experience</li><li>Social media and graphic design experience</li><li>Community outreach or physician relationship-building experience</li></ul>Work Environment<ul><li>Combination of office work, recruiting phone calls, physician office visits, and community outreach activities</li><li>Fast-paced, team-oriented healthcare environment with growth opportunities in clinical research</li></ul>Compensation<ul><li>Competitive hourly pay based on experience</li><li>Potential performance-based bonuses</li><li>Benefits available based on company policy</li></ul>Pay: $45,000.00 - $60,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Marketing & Recruiting Assistant

Cardiovascular Associates of America - CVAUSA

<div>
 
 
 Research Coordinator &ndash; Patient Screening &amp; Enrollment
 
 
 
 
 
 
 Location: On-site in Tucker, Georgia
 
 
 
 
 
 Organization:
 
 Clinical Research Program (Cardiovascular Focus)
 
 
 
 
 Great research starts with the right patients&mdash;and the clinical insight to identify them.
 
 
 
 
 We&rsquo;re seeking a
 
 Research Coordinator &ndash; Patient Screening &amp; Enrollment
 
 who brings both clinical judgment and operational precision to the front end of the clinical trial lifecycle. This role is ideal for someone who can interpret protocols, navigate medical records with confidence, and engage patients thoughtfully&mdash;even when that means initiating outreach.
 
 
 
 
 If you&rsquo;re comfortable combining clinical knowledge, technology, and patient communication to drive enrollment success, this role was built for you.
 
 
 
 
 The Role
 
 
 
 
 As the
 
 Research Coordinator &ndash; Patient Screening &amp; Enrollment
 
 , you will lead patient identification and enrollment coordination for industry-sponsored clinical trials. You&rsquo;ll apply clinical skills to review protocols and medical records, use EMR systems to develop eligibility lists, and communicate directly with patients to support enrollment goals.
 
 
 
 
 You&rsquo;ll work in close partnership with
 
 Principal Investigators (PIs)
 
 , clinical teams, and research leadership to ensure studies enroll efficiently, ethically, and on schedule.
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 Clinical Screening &amp; Eligibility Assessment
 
 <ul>
 <li>
 
 
 Review clinical trial protocols and apply inclusion/exclusion criteria accurately.
 
 
 </li>
 <li>
 
 
 Conduct detailed medical record reviews to assess patient eligibility.
 
 
 </li>
 <li>
 
 
 Collaborate with PIs and sub-investigators to confirm eligibility determinations.
 
 
 </li>
 <li>
 
 
 Maintain precise documentation of screening decisions and eligibility status.
 
 
 </li>
 </ul>
 
 T
 
 echnology &amp; EMR-Based Identification
 
 
 <ul>
 <li>
 
 
 Use the electronic medical record (EMR) to identify potential study participants through chart review, reports, and registries.
 
 
 </li>
 <li>
 
 
 Develop and maintain screening and recruitment lists aligned with protocol criteria.
 
 
 </li>
 <li>
 
 
 Enter and track screening and enrollment activity in CTMS or other tracking systems.
 
 
 </li>
 </ul>
 
 
 Patient Outreach &amp; Engagement
 
 
 <ul>
 <li>
 
 
 Conduct direct patient outreach, including phone calls and follow-up communications, to introduce research opportunities.
 
 
 </li>
 <li>
 
 
 Confidently and professionally cold-call patients identified through EMR screening, using approved scripts and patient-centered communication.
 
 
 </li>
 <li>
 
 
 Educate patients about study participation, next steps, and scheduling expectations.
 
 
 </li>
 </ul>
 
 
 Scheduling &amp; Coordination
 
 
 <ul>
 <li>
 
 
 Schedule screening visits, study visits, and follow-up appointments in coordination with clinic workflows.
 
 
 </li>
 <li>
 
 
 Ensure visit schedules align with protocol requirements and investigator availability.
 
 
 </li>
 </ul>
 
 
 Enrollment Tracking &amp; PI Communication
 
 
 <ul>
 <li>
 
 
 Track enrollment progress against sponsor targets and timelines.
 
 
 </li>
 <li>
 
 
 Provide PIs and site leadership with regular updates on screening pipelines and enrollment performance.
 
 
 </li>
 <li>
 
 
 Identify and escalate barriers to enrollment and collaborate on solutions.
 
 
 </li>
 </ul>
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 
 
 Clinical background or experience (e.g.,
 
 RN, LPN, MA, CRC
 
 , or equivalent clinical research experience).
 
 
 </li>
 <li>
 
 
 Demonstrated ability to read and interpret clinical trial protocols and medical records.
 
 
 </li>
 <li>
 
 
 Strong proficiency with EMR systems and comfort navigating complex patient data.
 
 
 </li>
 <li>
 
 
 Excellent communication skills, including comfort with outbound patient calls and cold outreach.
 
 
 </li>
 <li>
 
 
 Strong organizational and time-management skills with attention to detail.
 
 
 </li>
 <li>
 
 
 Experience with CTMS or research tracking tools (
 
 REALTIME-CTMS a plus
 
 ).
 
 
 </li>
 <li>
 
 
 A proactive, patient-focused professional who takes ownership of enrollment outcomes.
 
 
 </li>
 </ul>
 
 
 Ideal Experience
 
 
 <ul>
 <li>
 
 
 Prior experience in patient screening, recruitment, or enrollment for clinical trials.
 
 
 </li>
 <li>
 
 
 Cardiovascular or specialty clinic experience.
 
 
 </li>
 <li>
 
 
 Experience working in a fast-paced clinical environment with multiple protocols.
 
 
 </li>
 <li>
 
 
 Comfort balancing clinical judgment with enrollment goals and sponsor expectations.
 
 
 </li>
 </ul>
 
 
 Why This Role Matters
 
 
 
 
 Enrollment is the engine of clinical research. In this role, your clinical expertise, technical skills, and patient engagement directly determine whether studies succeed&mdash;and whether patients gain access to innovative therapies.
 
 
</div>

Research Coordinator

Optum

<div>Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. This is high volume, customer service environment. You'll need to be efficient, productive and thorough working with paper and electronic medical records.
Hours/Location: Monday-Friday 8am-5pm. You'll enjoy the flexibility to work hybrid role at 19191 VERMONT AVE TORRANCE, CA
Primary Responsibilities:<ul><li>
Manage the intake of members or the admission/discharge information post notification</li><li>
Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers</li><li>
Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles</li><li>
Provide appropriate triage and care coordination notification cases for non-clinical assessment/intervention</li><li>
 Handle resolution/inquiries from members and/or providers Handle resolution/inquiries from members and/or providers This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.</li></ul>
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:<ul><li>
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays</li><li>
Medical Plan options along with participation in a Health Spending Account or a Health Saving account</li><li>
Dental, Vision, Life&amp; AD&amp;D Insurance along with Short-term disability and Long-Term Disability coverage</li><li>
401(k) Savings Plan, Employee Stock Purchase Plan</li><li>
Education Reimbursement</li><li>
Employee Discounts</li><li>
Employee Assistance Program</li><li>
Employee Referral Bonus Program</li><li>
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)</li></ul>
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:<ul><li>
High School Diploma/GED (or higher)</li><li>
1+ years of customer service experience</li><li>
Basic level of experience with MS Word, Excel and Outlook</li></ul>
Preferred Qualifications:<ul><li>
Experience doing patient outreach</li><li>
Bilingual (English/Spanish)</li><li>All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.</li></ul> 
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. 
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. 
#RPO #YELLOW</div>

Associate Clinical Admin Coordinator

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Telephonic Health Services Coordinator

Telephonic Health Services Coordinator

Telephonic Health Services Coordinator

Telephonic Health Services Coordinator

Marketing & Recruiting Assistant

Research Coordinator

Associate Clinical Admin Coordinator