patient outreach specialist

Aledade, Inc.

<div><div>The <b>Pharmacy Outreach Specialist</b> is responsible for patient outreach, coordinating with practices and pharmacies to promote medication adherence and improve patient health outcomes and pharmacy quality measures.</div>
<div></div>
<div>We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home <b>across US time zones.</b></div>
<h3 class="jobSectionHeader"><b>Primary Duties</b></h3><div>
<p><b>
Patient Outreach</b></p>
<ul>
<li><p>Conduct &amp; handle high-volume outbound and inbound calls with patients, providers, and pharmacies using established scripts and protocols while meeting and sustaining performance goals (i.e. calls/hour, call quality, etc.)</p>
</li>
</ul><ul><li><p>Collaborate with patients to actively problem-solve, identify and remove barriers to medication adherence (i.e. cost, forgetfulness, or lack of perceived need) and/or escalate clinical barriers to a pharmacist</p>
</li>
<li><p>Overcome patient objectives and reluctance through influence, empathy, and education to secure patient commitment to medication adherence.</p>
</li>
<li><p>Proactively coordinate with medical providers or pharmacies as needed to ensure prescription refills occur as scheduled.</p>
</li>
<li><p>Accurately document all interactions, outcomes, and identified barriers in appropriate systems.</p>
</li>
</ul><p><b>Process Improvement, Learning &amp; Collaboration</b></p>
<ul>
<li><p>Identify opportunities to enhance pharmacy workflows and processes</p>
</li>
<li><p>Participate in training and peer-to-peer learning opportunities to build subject matter expertise in pharmacy quality metrics (e.g., STARs)</p>
</li>
<li><p>Provide feedback, share best practices, and assist employees to support achievement of program, departmental, and organizational goals</p>
</li>
</ul><p><b>Other duties as assigned</b></p>
</div><h3 class="jobSectionHeader"><b>
Minimum Qualifications</b></h3><div>
<ul>
<li><p>High School Diploma</p>
</li>
<li><p>Minimum 1 year of experience in a call center environment providing patient outreach</p>
</li>
<li><p>Regular and predictable attendance; Ability to work any shift between 8 AM - 7 PM EST with the potential for evening and Saturday coverage as dictated by business needs</p>
</li>
<li><p>Excellent verbal communication, active listening, and negotiation skills</p>
</li>
<li><p>Ability to overcome objections and build rapport with patients or customers</p>
</li>
<li><p>Proficient with call center platforms and electronic health records (EHR) platforms</p>
</li>
<li><p>Proficient in Microsoft Excel and Google Sheets</p>
</li>
<li><p>Ability to work in a fast paced environment and adapt quickly to change</p>
</li>
<li><p>Strong organizational skills with an attention to detail and accuracy</p>
</li>
<li><p>Must have access to reliable high speed internet connection</p>
</li>
</ul></div><h3 class="jobSectionHeader"><b>Preferred Qualifications</b></h3><div>
<ul>
<li><p>Associate&rsquo;s Degree</p>
</li>
<li><p>Pharmacy Technician Certification (CPhT or ExCPT) or Active Pharmacy Technician License in any state</p>
</li>
</ul></div><h3 class="jobSectionHeader"><b>Physical Requirements</b></h3><div>
<ul>
<li><p>Prolonged periods of sitting at a desk and working on a computer</p>
</li>
</ul></div><div><b>Who We Are:</b></div><div>
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.</div><div></div><div><b><br>
What Does This Mean for You?</b></div><div>
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.</div><div></div><div><br>
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:</div><div></div><div><br>
Flexible work schedules and the ability to work remotely are available for many roles</div><div>
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners</div><div>
Robust time-off plan (21 days of PTO in your first year)</div><div>
Two paid volunteer days and 11 paid holidays</div><div>
12 weeks paid parental leave for all new parents</div><div>
Six weeks paid sabbatical after six years of service</div><div>
Educational Assistant Program and Clinical Employee Reimbursement Program</div><div>
401(k) with up to 4% match</div><div>
Stock options</div><div>
And much more!</div><div></div><div><i><br>
At Aledade, we don&rsquo;t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.</i></div><div></div><div><br>
Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants</div>
<p>
We may use automated tools, including artificial intelligence (AI), to help organize and evaluate application materials. These tools support our recruiters and hiring managers by helping manage large applicant pools. Human judgment plays an essential role in our hiring process, including in the oversight and use of any automated tools. If you would like more information about our screening and hiring process, please contact us.</p></div>

Outreach Specialist, Pharmacy Outreach

Greater Good Health

<div><div><b>JobTitle: </b>Patient Engagement Specialist</div>
<div><b>Work Schedule: </b>M-F, ****Applicants must be comfortable working 8a-5p (PST)</div>
<div></div><div><div><b>Company Description:</b><br>
Greater Good Health is a fast-growing organization delivering care to older adults in access starved communities. Our innovative model is led by Nurse Practitioners and focused on outcomes, not volume&mdash;meaning we prioritize quality over quantity, spend more time with our patients, and are accountable for their health and well-being.</div>
<div></div><div>Whether through our own senior-focused primary care clinics or our suite of integrated clinical solutions for health plans and provider groups, we are making value-based care more accessible and more effective. We help reduce avoidable healthcare costs, improve clinical outcomes, and create a best-in-class patient experience.</div>
<div></div><div>If you're passionate about transforming healthcare and delivering meaningful care to those who need it most, Greater Good Health offers a purpose-driven, collaborative, and supportive environment where your work can make a lasting impact.</div>
</div>
<div><br>
<b>The Role:</b></div>
<div>The GGH Patient Engagement Specialist (PES) plays a critical role as the point of contact to engage patients and connect them to care. Successful PESs are excellent communicators, empathetic, and have a strong work ethic and desire to positively impact the quality of care delivered by GGH. They are welcoming and courteous, have superior active listening and critical thinking skills, and are comfortable with multitasking and problem-solving. Patient Engagement Specialists must also be able to relate to the geriatric population, build trust, and make them feel comfortable.</div>
<div></div><div><b>Typical duties of a Patient Engagement Specialist include:</b></div>
<ul><li>Outreaching to and scheduling patient home, telehealth, and in-clinic visits to complete their Annual Wellness Visits. These visits ensure patients receive timely preventative care and build care plans around existing health conditions</li>
<li>Accepting inbound calls from patients to schedule Annual Wellness Visits (AWVs)</li>
<li>Handling protected health information (PHI); and adhering to the general standards set forth by HIPAA</li>
<li>Partnering with GGH Nurse Practitioners (NP) to manage their day-to-day patient schedules, coordinating patient cancellations, reschedules, and add-ons with the NP.</li>
<li>Building a logical driving route for the GGH Nurse Practitioner to complete their home visits that optimizes the time the NP spends with their patients</li>
<li>Connecting with the geriatric population to build trust, answer questions, and make them feel comfortable, calm, and supported</li>
<li>Outreaching to patients to complete key preventative screenings (Colon Cancer Screening, Mammograms, Diabetic Retina scans, HbA1c, and more), documenting outreach and establishing follow through plan.
</li><li>Building a strong positive relationship with GGH Nurse Practitioners and maintaining professional communications with our client partners and Nurse Practitioners</li>
<li>Coordinating referrals and activities for high-risk programs</li>
<li>Maintaining collaborative relationships with clinicians and the leadership team to help develop new programs to improve patient engagement</li>
<li>Other duties as assigned
</li></ul><div><b>Key Success Outcomes for Patient Engagement Specialists</b></div>
<ul><li>Completing 50-100 outbound calls per day</li>
<li>Achieving conversion rate expectations</li>
<li>Building and maintaining strong professional relationships with the PES team and GGH Nurse Practitioners</li>
<li>Timely, accurate and thorough documentation</li>
<li>Meeting and exceeding call quality standards</li>
</ul><div><b>Requirements</b></div>
<ul><li>1-2 years of post-high school education or a degree from a two-year college</li>
<li>1-3 years of experience working in standard operating systems (Windows, MS Word, MS Excel, Internet, and other applicable systems.)</li>
<li>1-3 years of experience working in a call center, preferably sales related.</li>
<li>Excellent verbal and written communication skills</li>
<li>Outstanding phone skills with sensitivity towards protected health information (PHI).</li>
<li>Must be organized, detail-oriented, and be able to multi-task</li>
<li>Must be adaptable and a team player</li>
<li>Professionalism in appearance, communication, and demeanor</li>
<li>Must be able to work independently with limited supervision</li>
<li>Solid problem-solving skills</li>
</ul><div><b>Preferred</b></div>
<ul><li><div>Healthcare experience in a patient-facing role (Strongly Preferred)</div>
</li><li><div>Basic Excel skills to be able to navigate, data entry, filter, and sort data</div>
</li><li><div>1+ years of experience with Medicare/Senior population</div>
</li><li><div>1+ years of call center experience and managing phone queues</div>
</li><li><div>Experience with HEDIS Gap Closure</div>
</li><li><div>Phone sales experience</div>
</li><li><div>Strong preference for bilingual (English/Spanish)
</div></li></ul><div><b>Perks and Benefits</b></div>
<ul><li><b>Competitive Compensation Package:</b> We offer a competitive compensation package</li>
<li><b>Comprehensive Medical, Dental, and Vision Benefits:</b> Take advantage of comprehensive healthcare coverage, including medical, dental, and vision benefits, to prioritize your health and well-being. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) available</li>
<li><b>Paid Time Off and Parental Leave:</b> Enjoy paid holidays, vacation time, and paid parental leave to maintain a healthy work-life balance and spend quality time with your loved ones</li>
<li><b>401K Program with Company Match: </b>Plan for your future with our 401K program, featuring a company match, to help you save for retirement</li>
<li><b>Monthly Phone/Internet Reimbursement:</b> Stay connected with our monthly phone and internet reimbursement, ensuring you have the tools you need to excel in your role</li>
<li><b>Wellness Resources:</b> Access wellness resources, including BetterHelp, the Calm app, and Quarterly Wellness Events, to support your physical, mental, and emotional well-being</li>
<li><b>Comprehensive Life and AD&amp;D Coverage:</b> Enjoy peace of mind with 100% premiums covered by GGH for Basic Life and Accidental Death &amp; Dismemberment (AD&amp;D) insurance for full-time team members. Additionally, voluntary supplemental life insurance is offered at a discounted rate</li>
<li><b>Short-Term Disability Coverage:</b> Gain additional financial security with voluntary short-term disability (STD) coverage. This benefit provides a percentage of your salary during periods of illness or injury that prevent you from working for a set period of time</li></ul></div>

Patient Engagement Specialist (Remote)

Carenet Health

<p>As a Bilingual (Spanish) Healthcare Advocate at Carenet Launch, you will play a vital role in reaching out to patients via outbound calls.</p><p>Your mission is to assist patients in accessing a secure link sent to their phones, enabling them to take advantage of the various services we offer. This essential support ensures members can fully utilize program benefits. No prior experience is required; we will provide comprehensive training. What's crucial is your empathy, patience, and dedication to making a positive impact on patients' lives.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Patient Outreach:</b> Reach out to patients in a caring and empathetic manner via outbound calls.</li><li><b>Link Access and Guidance:</b> Assist members in accessing a secure link and navigating the services page.</li><li><b>Empathy:</b> Demonstrate genuine empathy and patience while helping members.</li><li><b>Weekly Bonus Opportunities:</b> Earn bonuses based on weekly performance metrics.</li></ul><p><b>Qualifications:</b></p><ul><li>Fluent in any language, including <b>English and Spanish</b>.</li><li>Significant <b>empathy</b> and <b>patience</b>.</li><li>Strong <b>communication skills</b>.</li><li>Strong <b>technical skills</b>.</li><li><b>Passion for helping others</b>.</li><li>No prior experience required; <b>we will provide training</b>.</li></ul><p><b>Job Type:</b> Full-time<br/><b>Pay:</b> From $17.50 per hour<br/><b>Expected hours:</b> 40 per week</p><p><b>Benefits:</b></p><ul><li><b>Dental insurance</b></li><li><b>Health insurance</b></li><li><b>Paid time off</b></li></ul><p><b>Schedule:</b></p><ul><li><b>Day shift</b></li><li><b>Monday to Sunday (Shifting Schedule)</b></li></ul><p><b>Additional Information:</b></p><ul><li><b>Language:</b> Spanish (Required)</li><li><b>Work Location:</b> In-person</li><li>English-proficiency required, spoken and written</li><li>Comprehensive health benefits provided</li></ul><p>Job Type: Full-time</p><p>Pay: Up to $17.50 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul><p>People with a criminal record are encouraged to apply</p><p>Ability to Commute:</p><ul><li>San Antonio, TX 78251 (Required)</li></ul><p>Ability to Relocate:</p><ul><li>San Antonio, TX 78251: Relocate before starting work (Preferred)</li></ul><p>Work Location: In person</p>

On-Site Call Center Agents (Bilingual Spanish)

Journey 4 Success

<p><b>Job Title:</b> Community Outreach Specialist (Behavioral Health / Addiction / Mental Illness)</p><p><b>Company:</b> Management and Implementation of Result-driven Nuances in Allocation and Ascendancy (M.I.R.N.A.A. LLC)</p><p><b>Job Type:</b> 1099 Independent Contractor (Hybrid)</p><p><b>Compensation:</b> $4,000 Monthly Fixed Pay + Bi-monthly Performance Bonuses</p><p><b>Urgency:</b> Immediate Hire (Contracting decisions finalized following the initial interview)</p><p><b>Company Overview</b></p><p>Management and Implementation of Result-driven Nuances in Allocation and Ascendancy (M.I.R.N.A.A. Consulting Inc.) operates as a high-reliability organization within the behavioral health and addiction treatment sectors. We focus on operational excellence, strict regulatory adherence, and strategic growth. We are seeking a highly connected and results-oriented Community Outreach Liaison to expand our presence and drive targeted patient acquisition within the community.</p><p><b>Role Summary</b></p><p>The Community Outreach Liaison will serve as the external face of the organization, strategically navigating local networks to connect individuals requiring critical behavioral health, mental illness, and addiction services with our facilities. This is a hybrid role requiring the contractor to report on-site four (4) times a week. The ideal professional will possess deep-rooted community ties and a specialized focus on securing referrals that utilize Out-of-Network (OON) insurance benefits or possess direct Cash Pay capabilities.</p><p><b>Mandatory Requirements &amp; Qualifications</b></p><ul><li><b>Community Interconnection:</b> Proven, established relationships within local networks, organizations, and demographics directly affected by behavioral health, addiction, and mental illness.</li><li><b>Targeted Payer Focus:</b> Demonstrated ability to identify, educate, and secure patient referrals specifically equipped with Out-of-Network (OON) insurance policies or Cash Pay capabilities.</li><li><b>Regulatory Compliance:</b> Must strictly meet and adhere to all California State and Federal requirements regarding behavioral health marketing, patient brokering laws, and ethical outreach. Comprehensive knowledge of DHCS guidelines is essential.</li><li><b>Work Arrangement:</b> Ability to fulfill the hybrid mandate by reporting on-site four (4) times per week and actively participating in weekly mandatory update meetings.</li><li><b>Contractor Status:</b> Must be legally structured and prepared to operate as a 1099 Independent Contractor.</li></ul><p><b>Core Responsibilities, Duties &amp; Obligations</b></p><ul><li><b>Strategic Outreach:</b> Design and execute targeted community engagement initiatives to build a sustainable pipeline of high-tier (OON/Cash Pay) referrals.</li><li><b>Relationship Ascendancy:</b> Cultivate ethical, compliant, and deeply nuanced relationships with community leaders, independent clinicians, and local organizations to facilitate patient pathways.</li><li><b>Compliance Management:</b> Ensure all outreach materials, presentations, and referral processes remain strictly compliant with California state laws, federal healthcare regulations, and overarching accreditation standards (e.g., The Joint Commission, CARF).</li><li><b>Reporting &amp; Analytics:</b> Track daily outreach activities, referral metrics, and conversion rates, presenting clear data during weekly operational meetings.</li><li><b>Patient Advocacy:</b> Act as a preliminary educational resource for potential patients and their families regarding treatment options and financial obligations prior to formally handing them over to the admissions department.</li></ul><p><b>Company Expectations</b></p><ul><li><b>Aggressive Accountability:</b> We expect contractors to take complete ownership of their geographic territory and performance metrics. You are expected to operate with autonomy while delivering transparent, data-backed updates.</li><li><b>KPI Fulfillment:</b> Your success will be measured against strict Key Performance Indicators (KPIs) centered on the volume and quality of OON and Cash Pay admissions generated through your outreach efforts.</li><li><b>Professional Integrity:</b> Represent the firm with exceptional professionalism, ensuring all community interactions reflect our commitment to ethical, high-quality care and legal compliance.</li></ul><p><b>Compensation &amp; Pay Schedule</b></p><p>Our compensation model strictly rewards performance, strategic execution, and accountability:</p><ul><li><b>Fixed Base Pay:</b> $5,000 per month, disbursed on a standard monthly schedule.</li><li><b>Performance Bonuses:</b> Bi-monthly payouts based on the achievement of established KPIs and the successful conversion of OON/Cash Pay admissions.</li></ul><p><b>Application Process</b></p><p>Due to organizational needs, this position must be filled immediately. We are executing an accelerated procurement process. A definitive contracting decision will be made directly following the initial interview. If you meet the community interconnectivity requirements and understand the nuances of out-of-network behavioral health referrals, please submit your professional portfolio and credentials for immediate review.</p><p>Pay: $5,000.00 - $7,500.00 per month</p><p>Benefits:</p><ul><li>Employee assistance program</li><li>Flexible schedule</li><li>Paid time off</li><li>Professional development assistance</li><li>Referral program</li></ul><p>People with a criminal record are encouraged to apply</p><p>Work Location: Hybrid remote in California</p>

Community Outreach Specialist (Behavioral Health/Addiction/Mental Illness)

Creatics

<p>CREATICS is looking for <b>Guest post Outreach specialist - (SEO &amp; Link Building)</b></p><p>Location: Near Tipu Sultan, Shahrah-e-Faisal, Karachi</p><p>⏰ Timings: 10:00 AM &ndash; 6:00 PM</p><p>Days: Monday to Saturday</p><p>We&rsquo;re looking for a proactive and reliable <b>Guest Post Outreach Specialist </b>who knows how to find high-quality websites and build strong relationships. If you&rsquo;re confident in outreach, negotiation, and link building&mdash;this role is for you.</p><p>What You&rsquo;ll Do:</p><ul><li>Find websites with strong traffic and authority</li><li>Reach out to bloggers, site owners, and vendors</li><li>Manage outreach, follow-ups, and negotiations</li><li>Build long-term relationships with website owners</li><li>Track progress using Google Sheets or Excel</li><li>Ensure all backlinks meet SEO quality standards</li></ul><p>What We&rsquo;re Looking For:</p><ul><li>Experience in guest posting / outreach / link building</li><li>Basic SEO knowledge (DA/DR, traffic, spam score)</li><li>Strong communication skills</li><li>Ability to find quality websites independently</li><li>Organized and detail-oriented</li></ul><p>Interested candidates can fill out the form</p><p>https://lnkd.in/eGrnmveE</p><p>Pay: Rs70,000.00 - Rs90,000.00 per hour</p><p>Work Location: In person</p>

Guest post outreach specialist - SEO & Link building

Serene health

<div><div><p><i>Empowering Wellness, Transforming Lives</i></p>
<p>
Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.</p>
<p>
As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.</p>
<p>
Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.</p>
<p>
A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!</p></div><br>
<p></p>
<p><b>
Job Summary:</b></p>
<p><i>
The official job title is Community Support Outreach Specialist.</i></p>
<p>
The Community Support Outreach Specialist cultivates relationships with community programs, members and leaders. They develop assistance programs, offer crisis intervention for the homeless, and provide expert referrals and advocacy to help secure permanent housing, while also providing intensive support to resolve housing barriers for individuals experiencing homelessness. The Community Support Outreach Specialist also implements ongoing efforts to support members after securing housing, ensuring continued development of life skills, financial literacy, and home management skills to promote long-term stability and self-sufficiency. The program we service will include programs and centers from the community support services section below.</p>
<p><b>
Responsibilities:</b></p>
<ul>
<li>Perform thorough screening and assessments with individual members or families, gathering functional, environmental, financial, employment, housing, educational, and health information. The CS Outreach Specialist aid in assisting them to find and sustain housing, ultimately putting an end to their homelessness.</li>
</ul><ul><li>Develop rapport with program members to understand their housing needs, goals, strengths, and barriers, then create a feasible, sustainable Individualized Housing Support Plan based on the Community Support Assessment.</li>
</ul><ul><li>Keep the channels of communication open, and be proactive about problem-solving with individuals, interdisciplinary teams, members of Community Support, potential employers and training programs.</li>
</ul><ul><li>Offer personalized case management support to program participants that is individualized, culturally competent, family-focused, goal-driven, strengths-based and appropriate to ensure members are matched with resources considering their needs and income-generating abilities.</li>
</ul><ul><li>Provide personalized support in life skills, job preparation, and financial literacy, to guide members towards self-sufficiency by offering essential training in home care, job readiness, and budgeting.</li>
</ul><ul><li>Maintain member records, track outcomes in appropriate databases, and submit regular monthly and weekly progress reports to Supervisor.</li>
</ul><ul><li>Act as a liaison between landlords and tenants to resolve issues and prevent evictions, conduct post-housing home visits to ensure lease compliance, coordinate case conferences, consult with service teams, social workers and case managers as needed. Monitor member's progress towards agreed-upon goals.</li>
</ul><ul><li>Perform additional duties as assigned.</li>
</ul>
<p><b>Community Support (CS) Services:</b></p>
<ul>
<li>Housing Transition Navigation Services</li>
</ul><ul><li>Housing Tenancy and Sustaining Services</li>
</ul><ul><li>Community Transition Services/ Nursing Facility Transition to a Home</li>
</ul><ul><li>Housing Deposits</li>
</ul><ul><li>Short-Term Post-Hospitalization Housing</li>
</ul>
<p><b>Education and Experience:</b></p>
<ul>
<li>High school, diploma or GED is required.</li>
</ul><ul><li>Minimum of 1 year experience in case management, patient care, customer service, call center, or patient care is required.</li>
</ul>
<p><b>Required Skills/Abilities:</b></p>
<ul>
<li>Must have a valid California driver's license and valid vehicle insurance.</li>
</ul><ul><li>Excellent communication, interpersonal, customer service, active listening and organizational skills.</li>
</ul><ul><li>Computer skills for documentation, email and chat support.</li>
</ul><ul><li>Proficient speaking, reading, and typing abilities and possess strong proofreading skills.</li>
</ul><ul><li>Proficient skills in working independently and collaboratively in a team to provide member care.</li>
</ul><ul><li>Proficiency in multitasking, organization, financial management, planning and attention to detail is required for effectively providing care to multiple members simultaneously.</li>
</ul><ul><li>Capability to perform under circumstances of possible emotional stress and conflict, including dealing with uncooperative members and families.</li>
</ul><ul><li>Ability to utilize resources effectively for problem-solving while maintaining composure under pressure in a compassionate manner. Must have an empathetic and warm-hearted nature.</li>
</ul>
<p><b>Physical Requirements:</b></p>
<ul>
<li>Must be able to travel using personal vehicle to complete outreach visits. Mileage reimbursement for the use of your vehicle is at a standard rate.</li>
<li>Must successfully complete and maintain current Tuberculosis (TB) testing and clearance in accordance with company policy and applicable local/state health regulations as a condition of employment.</li>
<li>Prolonged periods of sitting at an office desk on the computer.</li>
<li>Lifting: Able to lift up to 15lbs.</li></ul><p></p><div><p><b><br>
Benefits</b></p>
<p>
Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:</p>
<p>
Medical, Dental, &amp; Vision Benefits: We have various insurance options for you and your family.</p>
<p>
Short &amp; Long-Term Disability Benefits: Protection when you need it most.</p>
<p>
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.</p>
<p>
Flexible Spending Accounts: Manage your finances with flexibility.</p>
<p>
Employee Assistance Program (EAP): Support when life throws challenges your way.</p>
<p>
401(K): Building your financial future with us. Effective after 1 year of employment.</p>
<p>
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.</p>
<p>
Paid Holidays: Quality time to enjoy celebrations.</p>
<p>
Employee Referral Program: Share the opportunities and reap the rewards.</p>
<p>
Company Discount Program: Enjoy savings on everyday expenses and memberships.</p><br>
<p></p>
<p><b>
Equal Employment Opportunity</b></p>
<p>
Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.</p>
<p><b>
Pre-Employment</b></p>
<p>
Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.</p></div></div>

Community Support Outreach Specialist

Southwest Community Health Center

<div>Description:<p></p><p><b><br>
SUMMARY:</b> The Nurse Triage Specialist plays a vital role in ensuring accessible, equitable healthcare for patients in a community health setting. Responsibilities include assessing patient symptoms over the phone or via electronic communication, providing timely clinical advice, and directing patients to appropriate levels of care using evidence-based protocols. The Nurse Triage Specialist helps bridge healthcare gaps for vulnerable and underserved populations, promoting preventative care and reducing unnecessary emergency room visits.
</p><p><b>SPECIFIC DUTIES AND RESPONSIBILITIES</b>: All duties are subject to accommodation in accordance with the Americans with Disabilities Act (ADA).</p><ul><li>
Provide telephone and electronic triage to patients of all ages
</li><li>Assess urgency of patient symptoms using standardized triage protocols and clinical judgment.</li><li>
Educate patients on self-care, medication use, chronic disease management, and when to seek in-person care.</li><li>
Coordinate same-day or next-day appointments for patient needs in collaboration with scheduling staff and clinical teams.</li><li>
Recognize and escalate emergency crises, including connecting patients with urgent in-clinic, telehealth, or emergency services.</li><li>
Serve as a resource for community health navigation, including referrals to social services, behavioral health, or public health programs.</li><li>
Maintain accurate documentation of all patient interactions in the Electronic Health Record (EHR).</li><li>
Monitor patient messages, prescription refills, and overdue results within the EHR system and respond promptly.</li><li>
Participate in quality improvement activities aimed at improving access, patient experience, and clinical outcomes.</li><li>
Collaborate with healthcare providers, specialists, and other team members to coordinate patient care.</li><li>
May require flexible hours, including evenings or weekends based on patient needs.</li><li>
In-person clinical support and/or outreach participation.</li></ul>
Requirements:<p></p><p><b><br>
Qualifications</b>:
</p><ul><li>Experienced and able to function effectively and professionally within an outpatient setting providing services to a special and diverse population group.</li><li>
Strong clinical judgement and excellent communication skills.</li><li>
Familiarity with underserved populations and commitment to health equity.</li><li>
Ability to work independently and make sound decisions under pressure.</li><li>
Proficiency with electronic health records, EPIC preferred.</li><li>
Excellent organizational skills and the ability to work under pressure.</li><li>
CPR / BLS Certified</li></ul><p><b>
Education and/or Experience</b>:
</p><ul><li>Graduate of an accredited nursing program
</li><li>CT Licensed Practical Nurse (LPN) license required, Registered Nurse (RN) preferred</li><li>
Minimum 2 years of clinical nursing experience; community health, primary care, or emergency nursing preferred</li></ul><p><b>
Physical Requirements and Work Environment</b>: The physical requirements and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the manual dexterity sufficient to operate phones, computers, and other office equipment. The position requires the physical ability to kneel, bend and perform light lifting. This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials. This person must have the ability to travel as required to work with staff.</p></div>

Nurse Triage Specialist

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