patient registration clerk

Management Solutions International (MSI)

<p></p><div><div><div><div><div><div><div><div><div>Location</div></div>
<div><div>Doha, Qatar</div></div>
</div></div></div><div></div><div><div><div><div><div>Experience</div></div>
<div><div>5</div></div>
</div></div></div><div></div><div><div><div><div><div>Job Type</div></div>
<div><div>Outsourcing</div></div></div></div></div></div></div></div></div>
<br><div><div><div>Job Description
</div></div><div><p>JOB SUMMARY</p>
<p>The Patient Administrator provides excellent patient-focused care while performing accurate and timely</p>
<p>referral processing, scheduling and registration activities. The Patient Administrator is responsible for key</p>
<p>operational practices in the delivery of exceptional ambulatory healthcare. S/he performs necessary</p>
<p>registration, scheduling and payment collection functions upon each patient&rsquo;s arrival and ensures data</p>
<p>inputs are accurate and precise for all phases of operations. The Patient Administrator is instrumental in</p>
<p>obtaining patient signatures and scans related documents / images into each patient&rsquo;s EMR record, and is</p>
<p>responsible for engaging management in workflow improvements.</p>
<p>KEY ROLE ACCOUNTABILITIES</p>
<ul><li>Patient Registration - Performs accurate and complex registrations in ambulatory locations, with a goal</li></ul>
<p>of exceeding service department expectations. Completes complex work queues and quality data</p>
<p>corrections assigned by management so that Revenue Cycle operations are not delayed.</p>
<ul><li>Identification - Consistently performs Patient Identification practices through the performance of</li></ul>
<p>accurate medical record selection. Reports duplicate medical record numbers to management for</p>
<p>further investigation to support patient safety goals. Reviews and validates printed wristbands with each</p>
<p>patient and performs biometric validation.</p>
<ul><li>Confidentiality - Observes and maintains patient privacy and confidentiality during all Patient</li></ul>
<p>Administration operations.</p>
<ul><li>Insurance Eligibility - Completes insurance pre-authorization eligibility successfully which may require</li></ul>
<p>direct contact with the insurance company to support successful financial revenue results.</p>
<ul><li>Scanning Requirements - Accurately scans Patient Identification cards, Insurance Cards, Vaccine</li></ul>
<p>Records, and Newborn Birth Certificates into the medical record to support patient safety goals and</p>
<p>successful financial revenues results. Ensures insurance information is updated and accurate for each visit.</p>
<ul><li>Signatures - Thoroughly explains all registration documents and captures patient signatures. Correctly</li></ul>
<p>notates forms in instances where the patient signature is unobtainable. Notates when parental consent</p>
<p>is obtained over the telephone.</p>
<ul><li>Patient Experience - Utilizes the department in patient communications and interactions; in all telephone,</li></ul>
<p>email and/or during face-to-face patient encounters.</p>
<ul><li>Scheduling Appointments - Accurately books multiple and complex appointments for patients in</li></ul>
<p>accordance with hospital requirements. Upon booking each appointment, a pre-registration is required</p>
<p>so that finance, nurses and clinicians may complete workflow components prior to the patient&rsquo;s next visit.</p>
<p>Thorough and correct entry of data and patient information which supports patient safety goals.</p>
<ul><li>Patient Point of Sale (PoS) Collections - Systematically processes in patient PoS collections and issues</li></ul>
<p>receipts. Timely notification to Patient Administration management of any collection or deposit issues as</p>
<p>needed.</p>
<ul><li>Medical Necessity - Performs Medical Necessity and collects patient due as required supporting</li></ul>
<p>successful revenue results. Escalates all medical necessity issues to the appropriate clinical delegate.</p>
<ul><li>Wristbands - Leads in consistently performing Patient Identification practices, including the application of</li></ul>
<p>patient wristbands.</p>
<ul><li>Ethics - Adheres to standards as they appear in the Code of Conduct and Conflict of Interest</li></ul>
<p>policies.</p>
<ul><li>Assists the Supervisor and Manager in the collection of information related to advanced research and</li></ul>
<p>reports required by the department.</p>
<p>&middot; Ensures select interpreters and preferred language for each patient. &middot; Completes patient&rsquo;s visit by scheduling any necessary follow up appointments. &middot; Liaises between different support services to ensure patient needs are met (e.g. the laboratory, pharmacy, translation services). &middot; Assists coworkers if required during busy periods and if capacity allows. &middot; Being polite, compassionate, and understanding to patients and family members at all times. Complies with customer service standards to ensure patient needs are met. &middot; Treats colleagues, patients, and visitors with dignity and respect at all times and promotes and maintains effective communication and teamwork. &middot; Adheres to standards as they appear in the Code of Conduct and Conflict of Interest policies &middot; Adheres to and promotes Values In view of the evolving needs and opportunities within , this position may be required to perform other duties as assigned and reporting relationships may vary.</p>
<p>Job Specific Skills.</p>
<p>Ability to learn the following applications and utilize on a daily basis: o Biometric Application for patient identification Workflow o Cerner Patient Management functions (Registration &amp; Scheduling), o Radnet / Surginet o Powerchart Order Entry o PACs, Document scanning into pacs o Medical Necessity process o Finance Payment System Workflows and receipting o Scanning documents into the PEARL record o Ad Hoc Transport request process o SMS Appointment Reminder process o Patient Portal Registration practices o MOI Data Integration workflows o QNB Counterfeit bill process and equipment &middot; Data Entry Accuracy &middot; Medical Terminology Testing &middot; Patient Experience Excellence &middot; Good Organization &middot; Time management skills &middot; Proficiency with Microsoft Office suite &middot; Fluency in written and spoken English</p></div></div><p></p>

Patient Administrator

American Hospital Dubai

<div>
 <p>
  Provides the support necessary to ensure the registration process, and admission process in a manner that meets both internal and external customer needs and expectations. Serves as a receptionist, clerical assistant, cashier and interpreter for the unit. Ensures patients are registered on a timely basis.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Responsibilities
 </p>
 <ul>
  <li>
   Prioritizes tasks ensuring effective functioning of the area.
  </li>
  <li>
   Follows the chain of command in reporting incidents or concerns.
  </li>
  <li>
   Prioritizes workload and completes correspondence promptly.
  </li>
  <li>
   Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients&rsquo; queries.
  </li>
  <li>
   Ensures a safe working environment through strict compliance with Hospital Policy and Procedures regarding safety, infection and security.
  </li>
  <li>
   Answers phone calls politely and cordially.
  </li>
  <li>
   Maintains proper telephone etiquette.
  </li>
  <li>
   Registers new patients, make sure the pre-registration form is completed and signed and an approved ID (Emirate ID or Passport) is collected.
  </li>
  <li>
   Enters all registration data into Cerner accurately and obtains calls patient signature on verified printed registration form.
  </li>
  <li>
   Adheres to the hospital policy HPP-206 &ldquo;Identification of Patient&rdquo; during appointment booking, registration and cashier process.
  </li>
  <li>
   Modifies patient information on Cerner upon their attendance or calling according to the established criteria.
  </li>
  <li>
   Ensures correct entry of financial details for patients in Cerner by obtaining the documents to support the payment mode.
  </li>
  <li>
   Ensures having updated patient details and signed consent every 12 months upon patient attendance to the hospital as per HPP-007 &ldquo;General and Informed Consent&rdquo;.
  </li>
  <li>
   Verifies patient insurance card against updated direct billing list.
  </li>
  <li>
   Ensures appropriate claim form placed in patient&rsquo;s file.
  </li>
  <li>
   Ensures that all required documents are scanned in Cerner (ID, Referral Form, and Claim Form).
  </li>
  <li>
   Checks for outstanding amounts for patients before registration and follow up with the Manager/designee.
  </li>
  <li>
   Informs walk-in patients regarding waiting time.
  </li>
  <li>
   Schedules and books appointments as requested appropriately.
  </li>
  <li>
   Transfers and cancels appointments. (Informs patient in regards to the reference number).
  </li>
  <li>
   Informs Initial Visit Patients (New Patients) to arrive 15 minutes prior politely and cordially to appointment time and to bring identification card, insurance card, vaccination record, medication obtained medication used and any medical report if present or follow clinic specifics in regard to appointment instructions.
  </li>
  <li>
   Schedules and books (obtained from standards in walk-intoregardrefillsthe documentation from another department) appointments as requested appropriately.
  </li>
  <li>
   Enters and verifies charges and orders efficiently into the
   <em>
    mycare
   </em>
   system.
  </li>
  <li>
   Liaises with the Insurance and Finance Departments.
  </li>
  <li>
   Ensures insurance and finance documentation is completed according to established criteria.
  </li>
  <li>
   Collects payment, issues receipts and completes designed cashier reports by using
   <em>
    mycare
   </em>
   or preparing manual reports correctly.
  </li>
  <li>
   Follows up on cash outstanding and resolves late charges.
  </li>
  <li>
   Modifies from insurance to cash and vice versa as required.
  </li>
  <li>
   Handles insurance process (pre-approved treatment).
  </li>
  <li>
   Coordinates with Medical Imaging for booking appointments (urgent or routine).
  </li>
  <li>
   Directs patient to another department as required.
  </li>
  <li>
   Informs patient about billing details and explains non-covered charges.
  </li>
  <li>
   Participates in ensuring true, honest and accurate patient Customer Survey Feedback.
  </li>
  <li>
   Ensures that all stand layout explanations are filled and updated with non-covered standards in the new brochure.
  </li>
  <li>
   Handles patient complaints and addresses them to the concerned Clinic Manager/PRR Coordinator or Supervisor promptly without delay.
  </li>
  <li>
   Assists in the orientation of new staff members.
  </li>
  <li>
   Facilitates efficient receptionist function by consulting and communicating with all co-workers.
  </li>
  <li>
   Maintains complete awareness at all times of all hospital features/services/prices/packages and hours of operations.
  </li>
  <li>
   Ensures that the place of work and surrounding area is kept clean and organized at all times.
  </li>
  <li>
   Reports equipment failure, safety and security issues, and or/reduction of supply inventory to PRR Supervisor/Coordinator.
  </li>
  <li>
   Promotes incident, and customer complaint reporting to improve patient and family care.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Qualifications
 </p>
 <ul>
  <li>
   High School Graduate
  </li>
 </ul>
 <p>
  <strong>
   PROFESSIONAL EXPERIENCE:
  </strong>
 </p>
 <ul>
  <li>
   Excellent English and Arabic verbal/written communication skills
  </li>
  <li>
   Demonstrates computer literacy (in
   <em>
    iConnect
   </em>
   System) and efficiency
  </li>
  <li>
   Demonstrates adequate Medical Terminology
  </li>
  <li>
   Exposure to/experience with customer service principles
  </li>
  <li>
   Previous cashier experience is preferable
  </li>
 </ul>
</div>


Patient Relations Executive

Sushrutha Medical Center

<p>We are looking for a friendly and efficient <b>Receptionist with Billing experience</b> to join our team. The ideal candidate will handle patient registration, appointment scheduling, and billing, while ensuring excellent patient service.</p><p><b>Responsibilities:</b></p><p>&middot; Greet and assist patients at the front desk</p><p>&middot; Schedule and confirm appointments</p><p>&middot; Maintain patient records and manage phone calls</p><p>&middot; Prepare and process bills accurately</p><p>&middot; Handle cash, card, and digital payments</p><p>&middot; Coordinate with doctors, nurses, and other departments</p><p>&middot; Maintain cleanliness and order at the reception area</p><p><b>Requirements:</b></p><p>&middot; Any degree or diploma</p><p>&middot; 1+ year of experience in reception or billing (preferably in healthcare)</p><p>&middot; <b>Proficiency in Ms Word and Ms Excel</b></p><p>&middot; Knowledge of hospital billing software (added advantage)</p><p>&middot; Pleasant personality and professional attitude</p><p>&middot; <b>We are looking for Female Candidates only.</b></p><p><b>Please contact 9952138354 for more details or to apply.</b></p><p>Job Type: Full-time</p><p>Pay: &#8377;14,000.00 - &#8377;15,000.00 per month</p><p>Work Location: In person</p>

Receptionist

Atrium Health

<p></p><div><p><b>Department:</b></p>
34006 Navicent Health Medical Center - Patient Placement<p></p><p><b><br>
Status:</b>
</p>Part time<p></p><p><b><br>
Benefits Eligible:</b></p>
No<p></p><p><b><br>
Hou</b><b>rs Per Week:</b></p>
0<p></p><p><b><br>
Schedule Details/Additional Information:</b></p><p>
PRN - Variable shifts</p><p></p><p><b>
Pay Range</b></p>
$17.65 - $26.50<p></p><p><b>
Major Responsibilities:</b></p><ul><li>
Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our &quot;AIDET&quot; standards<ul><li>
 1)Greet and Acknowledge all patients and family members in a welcoming and prompt manner.</li><li>
 2)Introduce the patient to our services, what they can expect while under our care. Utlize appropriate etiquette in all communications.</li><li>
 3)Provide the patient with information on the likely time spent in the service area (duration) including time in registration and time in clinical service.</li><li>
 4)Explain the nature of our work, why we ask for demographic, socio-economic, and financial information. Explain how we safeguard their information and use it to provide better care for them.</li><li>
 5)Hand-patients off to the next area with a clear &quot;thank you.&quot;</li></ul></li><li>
When creating new registrations for walk-in patients, responsible for the identifying insurance coverage, the benefits available, patient out-of-pocket expenses, and collecting co-insurance and co-payments.<ul><li>
 4)Collecting appropriate out of pocket expenses in accordance with policy.</li><li>
 1)Uses electronic systems to confirm coverage while patient is present and discussing the findings with the patient. Follow established department policies to resolve issues related to patient's eligiblity for coverage or issues in in-network status for the patient using Advocate's network.</li><li>
 2)When working uninsured patients, screen for urgent status cases and follow charity procedure. Refer as appropriate for additional financial counseling. Engage leaders to resolve questions on urgent versus non-urgent/elective care.</li><li>
 3)When assisting walk-in patients, screen orders for compliance with policy. Work with physicians, Care Coordinators, and clinical department leaders to communicate and resolve issues related to order quality and acceptable standards.</li></ul></li><li>
Responsible for security authorization and precertification of inpatient and outpatient services.<ul><li>
 5)Notify Financial Counseling, physicians, Care Coordinators, and Utilization Management on cases were patients are found to be uninsured, or where the only insurance is Third Party Liability or Workers Compensation</li><li>
 1)Maintains knowledge of all stand-alone computer software programs to verify eligibility.</li><li>
 6)Identify at risk balances related to Medicare co-days, lifetime reserve days and other Medicare coverage limits and communicate to Financial Counseling, UM and physicians</li><li>
 7)Identify at risk balances relate to Medicaid eligibility rules and communicate to Financial Counseling, UM and physicians</li><li>
 8)Initiates communication to patient when authorization is not obtained and explain the potential financial impact and the patient responsibility for unauthorized services</li><li>
 9)Accurately collects and analyzes clinical data in support of prior authorization, and precertification as required by payor guidelines</li><li>
 10)Acquires and maintains current knowledge of all insurance requirements as it relates to patient/hospital responsibility and hospital billing.</li><li>
 2)Stays current of all Federal and State regulations regarding billing.</li><li>
 3)Ensures completion of all established policies and procedures for identification and notification of the Primary Care Physician in the case of HMO coverage plans.</li><li>
 4)Informs Financial counseling, physicians, Care Coordinators and Utilization Management of out of network or noncovered service limitations of managed care/commercial insurance where benefits are at risk</li></ul></li><li>
Responsible the pre-registration and registration accuracy.<ul><li>
 6)Maintains knowledge of State &amp; Federal regulations governing Medicare, Medicaid and Mental Health registrations.</li><li>
 1)Ensure accurate entry of patient demographic, insurance information in the ADT system with special attention to carrier code assignment, complete benefit, eligibility record and authorization data</li><li>
 2)Pre-registers and registers patients using established procedures for computer entry for all ancillary and nursing units, keeping current with their specialized needs and preparing necessary documents/records when necessary.</li><li>
 3)During the pre-registration or registration encounter, provide detailed education to the patient the contents of documents and forms requiring patient signature.</li><li>
 4)Manage incoming and outgoing calls in order to complete pre-registrations with patients</li><li>
 5)Generates, assembles and processes all required documents for completion of each registration.</li></ul></li><li>
Participates in departmental team building activities and in-services and other miscellaneous duties as assigned by leader.<ul><li>
 1)Contributes to the quality initiatives and mission by participating in team projects.</li><li>
 2)Attends all required departmental in-services to stay current of all job changes and responsibilities.</li><li>
 3)Assist leader in special assignments as may be needed to fulfill the mission of the department and the organization.</li></ul></li></ul><p></p><p><b><br>
Education/Experience Required:</b></p><p></p><ul><li>
High School Diploma with 2 years of experience in either Patient Access or any of the following related experience; general physician office support or billing office, insurance office, hospitality, or call center (any industry) Intermediate math skills acquired through classroom work or through work experience</li></ul><p></p><p><b><br>
Knowledge, Skills &amp; Abilities Required:</b></p><p></p><ul><li>
Typing 25 WPM Basic understanding of web-based systems, proficiency in data entry</li><li>
N/A</li></ul><p></p><p><b><br>
Physical Requirements and Working Conditions:</b></p><p></p><ul><li>
Ability to prioritize and organize workload Sophisticated interviewing, communication and negotiation skills Independent decision making Ability to work hours that verify based on needs of the organization including evenings, weekends and holidays. Ability to work as a team member</li><li>
Must be able to sit, stand, walk, lift, carry, squat, and bend frequently as well as twist, rotate, and kneel occasionally throughout the workday.</li><li>
Frequently lifts up to 10 lbs. and occasionally lifts between 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts.</li><li>
Must be able to push/pull up to 50 lbs. with assistance.</li><li>
Must have functional speech and hearing.</li><li>
Must be able to use hands with fine motor skills for keyboard data entry.</li><li>
Exposed to a normal office environment.</li><li>
Operates all equipment necessary to perform the job.</li><li>
Must be able to work a flexible schedule to support the needs of the department.</li></ul><p></p><p><b><br>
Addendum:</b> In addition to the Accountabilities and Job Activities outlined in Sects. I. A. &ndash; I. D. of the Position Description for Patient Access Registrar the following accountabilities and job activities are applicable for registrars staffed at offsite imaging centers: E. Performs additional activities that facilitate patient flow and transition from registration to the clinical testing area including: 1. Performs Computerized Provider Order Entry (CPOE) for exams accurately and completely to transcribe written physician orders. Seeks clarification from technician and physician if needed. 2. Performs light duty cleaning of changing areas as needed. 3. Prints patient&rsquo;s results CDs when required and distributes finished exam results CD to patient while complying with application HIPAA considerations. 4. Escorts patients to changing areas as needed.<br>
<br>
<i>This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</i></p><p></p><p><b>
Our Commitment to You:</b></p><p></p><p>
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more &ndash; so you can live fully at and away from work, including:</p><p></p><p><b>
Compensation</b></p><ul><li>
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training</li><li>
Premium pay such as shift, on call, and more based on a teammate's job</li><li>
Incentive pay for select positions</li><li>
Opportunity for annual increases based on performance</li></ul><p></p><p><b>
Benefits and more</b></p><ul><li>
Paid Time Off programs</li><li>
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability</li><li>
Flexible Spending Accounts for eligible health care and dependent care expenses</li><li>
Family benefits such as adoption assistance and paid parental leave</li><li>
Defined contribution retirement plans with employer match and other financial wellness programs</li><li>
Educational Assistance Program</li></ul><p></p><p><b><br>
About Advocate Health</b></p><p></p><p>
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation&rsquo;s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.</p><p>
</p>To provide a range of services required to complete the registration activities of scheduled and walk-in patients seeking services in a variety of hospital inpatient, and outpatient settings including but not limited to the emergency room, diagnostic testing and procedures, and admissions to nursing units. Assist patients from time of presenting for care until hand-off to clinical staff for services.</div>

Patient Service Representative I Patient Placement | PRN

Children's Hospital of the King's Daughters

<div><div><div><div><div><ul><li><div><div><b>GENERAL SUMMARY</b></div>
<ul><li><div><div>The Lead Patient Registration Technician is responsible for the day to day operations and staffing for the front office and functions. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. Performs patient scheduling, registration processes, insurance verification, maintains account information, co-payments, referrals, authorizations, and billing inquiry functions. Reports to the Manager/Supervisor.</div>
</div></li></ul></div></li><li><div><div><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b></div>
<ul><li><div>Greets, instructs, directs and assists patients and visitors upon arrival to the service area or through telecommunication devices.</div>
</li><li><div>Renders exceptional customer service to parents, patients, visitors and co-workers.
</div></li><li><div>Serves as coordinator, expert and patient liaison for healthcare services.
</div></li><li><div>Assists in maintaining medical records, filing systems, account balances and reconciliation of days accounts receivable.
</div></li><li><div>Performs charge entry and charge batching processes.
</div></li><li><div>Provides clerical and secretarial support.</div>
</li><li><div>Performs other duties as assigned.</div>
</li></ul></div></li><li><div><div><b>LICENSES AND/OR CERTIFICATIONS</b></div>
<ul><li><div>None required.
</div></li></ul></div></li><li><div><div><b>MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS</b></div>
<ul><li><div>High school diploma or equivalent.</div>
</li><li><div>3-5 years related work experience required.
</div></li><li><div>Ability to relate well with the public.
</div></li><li><div>Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
</div></li><li><div>Ability to sort and file materials correctly by alphabetical or numeric systems.
</div></li><li><div>Knowledge of computer data entry processes required.
</div></li><li><div>General knowledge of ICD-9/CPT coding and third party payer insurance verification processes and medical terminology required.</div>
</li></ul></div></li><li><div><div><b>WORKING CONDITIONS</b></div>
<ul><li><div><div>Normal office environment with little exposure to excessive noise, dust, temperature and the like.</div>
</div></li></ul></div></li><li><div><div><b>PHYSICAL REQUIREMENTS</b></div>
<ul><li><div><div>Click here to view physical requirements.</div>
</div></li></ul></div></li></ul></div></div></div></div><br>
Location: Childrens Hospital of The Kings Daughters &middot; General Booth Pediatrics<br>
Schedule: Full-Time, Days</div>

Patient Registration Technician - Lead

TAJ HOSPITAL

<p><b>Hospital Receptionist &ndash; Roles and Responsibilities1. Front Desk Management</b></p><ul><li>Greet patients and visitors politely and provide assistance.</li><li>Maintain a professional and welcoming front desk area.</li><li>Ensure smooth flow of patients to OPD, diagnostic areas, and other departments.</li><li>Handle patient check-ins, appointments, and registrations efficiently.</li></ul><p><b>Patient Registration &amp; Admission</b></p><ul><li>Record patient details accurately in hospital management software or manual registers.</li><li>Collect and verify patient documents (ID proof, insurance card, referral slips, etc.).</li><li>Generate and issue patient ID numbers and case sheets.</li><li>Assist in admission and discharge formalities.</li></ul><p><b>Appointment Scheduling</b></p><ul><li>Schedule and confirm appointments for doctors and specialists.</li><li>Manage the daily OPD schedule and inform consultants about patient flow.</li><li>Handle walk-in patients and coordinate rescheduling or cancellations.</li><li>Maintain appointment logs and ensure no overlaps or delays.</li></ul><p><b>Communication &amp; Coordination</b></p><ul><li>Answer phone calls, emails, and patient inquiries courteously.</li><li>Coordinate with doctors, nurses, lab, pharmacy, and billing departments.</li><li>Inform patients about hospital services, consultation timings, and procedures.</li><li>Relay messages or test reports to concerned staff/patients as per protocol.</li></ul><p><b>Billing &amp; Payments Support</b></p><ul><li>Collect consultation fees and issue receipts.</li><li>Maintain records of cash and digital transactions.</li><li>Coordinate with the accounts or cashier department for billing reconciliation.</li><li>Guide patients about billing processes and insurance coverage (if applicable).</li></ul><p><b>Record Keeping &amp; Documentation</b></p><ul><li>Maintain daily OPD/visitor records.</li><li>Ensure confidentiality of patient information.</li><li>File and retrieve records as needed by management or medical staff.</li><li>Update electronic medical records (EMR) systems regularly.</li></ul><p><b>Customer Service</b></p><ul><li>Handle patient complaints and escalate unresolved issues to the admin.</li><li>Maintain a friendly and empathetic attitude toward patients and families.</li><li>Assist elderly, disabled, or critical patients with necessary support.</li><li>Collect patient feedback for quality improvement.</li></ul><p><b>Administrative Support</b></p><ul><li>Support hospital management with data entry and reports (daily census, patient inflow, etc.).</li><li>Maintain inventory of front desk stationery and forms.</li><li>Ensure compliance with hospital policies and infection control practices.</li><li>Attend staff meetings and training sessions.</li></ul><p><b>Emergency/Casualty Coordination</b></p><ul><li>Quickly register emergency patients and alert the duty doctor.</li><li>Assist relatives in locating wards or emergency areas.</li><li>Coordinate with nursing and casualty teams for urgent needs.</li></ul><p><b>Professional Conduct</b></p><ul><li>Maintain punctuality, proper dress code, and hygiene.</li><li>Uphold confidentiality and patient privacy standards.</li><li>Exhibit calmness and professionalism during busy or stressful hours.</li></ul><p>Job Types: Full-time, Fresher</p><p>Pay: &#8377;8,086.00 - &#8377;23,064.65 per month</p><p>Benefits:</p><ul><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

NMC Health plc

<div><p><div><div><div><div><p>Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, billing, insurance, answering calls and checking emails on a regular basis.</p></div></div></div></div></p></div>
<br><div><ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.
</p></li><li><p>Register new patients and ensure the records of current patients are up to date.
</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.
</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedures for booking appointments.
</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.
</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</p></li><li><p>Participate in the Hospital training programs.
</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</p></li><li><p>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</p></li><li><p>Maintains patient &amp; staff confidentiality.
</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</p></li><li><p>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.
</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.
</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul></div>
<br><div><p>College Diploma - Any discipline or related fields.</p></div>

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