patient registration clerk

Quinte Health

<div>
 
 Position Summary
 
 
 
 Process the registration of patients admitted to or treated in either an inpatient bed, emergency room, day surgery, endoscopy suite, or emergency managed clinic in an expedient, professional and courteous manner. Ensure all supporting electronic and hard copy documentation is complete and correct.
 
 
 
 Required
 
 
 
 <ul>
 <li>
 Post-Secondary School Education in medical secretary/medical transcription or equivalent combination of education (minimum of grade 12) and relative working experience.
 </li>
 <li>
 Must have demonstrated typing and other basic clerical skills including computer/word processing, e-mail and faxing experience.
 </li>
 <li>
 Medical Terminology course completed through a recognized college.
 </li>
 <li>
 For internal candidates, disciplinary and attendance records will be considered.
 
 
 </li>
 </ul>
 
 Duties
 
 
 
 <ul>
 <li>
 Registers patients visiting Emergency and Out-patients, including Same Day Surgery, Diagnostic Imaging, Lab and clinics.
 </li>
 <li>
 Process repatriated patients to and from Quinte Health.
 </li>
 <li>
 Arrange for non-urgent patient transfers.
 </li>
 <li>
 Processes and completes required forms for all admissions, transfers, births and deaths.
 </li>
 <li>
 Arranges for bookings of various clinics.
 </li>
 <li>
 Arranges consult appointments as required.
 </li>
 <li>
 Takes payments, issues receipts and reconciles cash.
 </li>
 <li>
 Directs patients and visitors to nursing units and other departments.
 </li>
 <li>
 Scans hardcopy patient documents into Hospital Information System.
 </li>
 <li>
 Manages mail out and distribution of hardcopy documents.
 </li>
 <li>
 Answers phone and manages calls regarding Patient Registration concerns, forwards calls as required.
 </li>
 <li>
 Acquires Preferred Accommodation signatures from Inpatients and their families and records in Hospital Information System.
 </li>
 <li>
 Provides remote registration support for Q7 and other sites as necessary.
 </li>
 <li>
 Participates in improvement initiatives.
 </li>
 <li>
 Assists in the orientation of new staff when required.
 </li>
 <li>
 Performs other duties as assigned.
 </li>
 <li>
 Maintains patient privacy and confidentiality at all times.
 
 
 </li>
 </ul>
 At Quinte Health, our four hospitals unite under the core values of
 
 Imagine It&rsquo;s You, Value Everyone, We All Make a Difference
 
 , and
 
 Stronger Together
 
 . We work as one team to enhance lives, improve access to high-quality care, and build healthier communities&mdash;right where people need it most.
 
 
 Quinte Health&rsquo;s four hospitals are the heart of our communities, delivering exceptional care close to home. As one unified team, we&rsquo;re passionate about improving lives and expanding access to high-quality healthcare. Our staff, physicians, and volunteers don&rsquo;t just work here&mdash;we live, grow, and thrive here. If you&rsquo;re compassionate and driven, we have exciting opportunities across our hospitals. Join us and make a real impact!
 
 
 
 Physical Demands Analysis
 
 
 
 Strength
 
 
 <ul>
 <li>
 Required Rarely &ndash; lifting average 5-10 pounds&rsquo; maximum 15 pounds, carrying, pushing/pulling
 
 
 </li>
 </ul>
 Mobility
 
 
 <ul>
 <li>
 Required Often &ndash; prolonged sitting
 </li>
 <li>
 Required Occasionally &ndash; standing and walking on hard surfaces, bending/stooping
 
 
 </li>
 </ul>
 Dexterity
 
 
 <ul>
 <li>
 Required Often &ndash; prolonged fine finger movements
 </li>
 <li>
 Required Frequently &ndash; gripping/grasping, eye/hand coordination
 </li>
 <li>
 Required Briefly &ndash; reaching with both hands
 
 
 </li>
 </ul>
 
 Equal Opportunity
 
 
 
 We thank all interested candidates for their response, however, only those chosen for an interview will be contacted. Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at 613-969-7400 x2577 or
</div>

Patient Registration Clerk

The Guthrie Clinic

<div>Position Summary:
Registration clerks are responsible for obtaining patient demographic, insurance and financial information including but not limited to performing scheduling, registration, patient pre-admission and admission, reception, and discharge functions.
Registration clerks also must employ proper, compliant patient liability collection techniques before, during and after the date of service. Escorting of patients/visitors to appropriate areas, or obtaining, wheelchair, etc. Arranges for patients to speak with financial counselors if needed. Registration clerks also ensure medical necessity checks/verification which may be in the form of authorization requests or advance beneficiary notification forms.
Insurance authorization/notifications may or may not result from an automated tool which can include inpatient, or outpatient scheduled or unscheduled hospital charges. 
Education, License &amp; Cert:<ul><li>
Associate degree in health care, Finance or related area. In lieu of degree, two (2) years' experience is required in Front Office Assistant, Registration, Insurance Verification, Scheduling/Call Center, or Banking.</li><li>
Working knowledge of medical terminology required, with a medical terminology course completion.</li><li>
Proficiency with office computer software including Microsoft Word and Excel required.</li><li>
Must possess an abiding commitment to basic ethical and legal principles, including familiarity with HIPAA and Protected Health Information.</li></ul> 
Experience:<ul><li>
Excellent communication skills.</li><li>
Must have proven clerical skills, including typing, filing, scanning, with the ability to communicate with the public, doctors, nurses, and patients.</li><li>
Proven ability to work with computers, electronic devices, telephones, electronic web sites, and fax machines.</li><li>
Working knowledge of Medical Terminology.</li><li>
Familiarity with various insurance plans, which includes passing a basic insurance identification test.</li><li>
IDX/EPIC experience is beneficial specifically in registration and/or scheduling.</li><li>
Per diem positions require a willingness and ability to work various days/times and be available with limited advanced notice.</li></ul> 
Essential Functions:
Service<ul><li>
Communicates and demonstrates a professional image/attitude for patients, families, clients, coworkers, and others.<ul><li>
Adheres to applicable dress code.</li><li>
Adjusts personal schedule to meet unit needs when requested.</li><li>
Protects patient confidentiality at all times.</li></ul></li><li>
Communicates professionally with various publics as evidenced by customer/client satisfaction. Provide patient and family education on specific requirements of procedure and/or test.<ul><li>
Effectiveness of education measured by peer input, family verbal feedback and patient satisfaction surveys.</li><li>
Favorable attitudes and motivation toward the procedure/test are evidenced by positive patient satisfaction surveys.</li><li>
Educational methods are adapted to meet patient and family education needs.</li></ul></li></ul>
People<ul><li>
Adhere to policies and practices of applicable, entity facilities and Guthrie Corning Hospital Emergency Room &amp; Registration Department specific policies, while being familiar with and acts according to contents of applicable professional code, employee/handbook, unit Policy &amp; Procedure and hospital policies.</li><li>
Maintain competency, licenses/certifications, and memberships in applicable professional organizations as required by departmental guidelines.<ul><li>
The competency/skills assessment is satisfactorily completed annually.</li><li>
Applicable licenses/certifications and memberships are current</li></ul></li><li>
Participate in monthly department meetings while attending meetings and offering ideas/solutions in problem solving situations/activities regarding the program.</li></ul>
Quality<ul><li>
Participate in performance improvement activities.<ul><li>
Attends scheduled unit quality meetings as assigned.</li><li>
Uses reports/data to improve quality of care delivered.</li></ul></li><li>
Collect quality review data assigned and submit data as requested.</li><li>
Complete assigned tasks or other duties as requested.</li><li>
Participate in complete annual mandatory in-services, department and hospital safety activities.<ul><li>
Attends meetings and completes assigned duties as requested.</li><li>
Adheres to safety standards for staff and patients and encourages compliance by others.</li></ul></li></ul>
Growth<ul><li>
Contribute to client relations and marketing activities, co-workers, patients, family members, visitors, and other guests.<ul><li>
Attends and participates in community educational/promotional activities as requested.</li><li>
Makes positive contribution to interdepartmental rapport.</li></ul></li></ul>
Financial<ul><li>
Contribute to development of improved efficiency and productivity of unit clinical/administrative functions.<ul><li>
Offers positive suggestions/solutions to improve service delivery and unit operations.</li><li>
Contributes to and cooperates with the implementation of system improvements.</li><li>
Offers to assist other staff and demonstrates flexibility in carrying out share team functions including special projects.</li></ul></li><li>
Contribute to the delivery of cost-effective care by utilizing resources appropriately and using/maintaining equipment in order to prolong working life.</li></ul>
Values<ul><li>
Demonstrates behaviors and actions that are consistent with Guthrie's Principles and Values.</li></ul> 
Other Duties:<ul><li>
Responsible for interviewing patients or their representatives to obtain complete patient registration and required third party billing information, to include all demographic and insurance information. Registration may include assisting patients with electronic check-in devices and enrollment in electronic registration tools or devices.</li><li>
 Obtains all required information and signatures to complete all patient type visit creation, and third-party billing information accurately and as appropriate.</li><li>
 Obtain any authorization information required for procedures and signing of financial waivers as appropriate.</li><li>
 Demonstrates current knowledge of clinical computer systems</li><li>
Prepares charts, requisitions, and other assigned work according to the department guidelines.</li><li>
Ensures accurate data entry of all patient types.</li><li>
Answers the telephone and responds to requests appropriately and in a timely manner.
</li><li>Accurately records diagnosis and/or ICD9 code. Ability to transcribe physician orders to enter any and all pertinent visit information accurately.
</li><li>Accurately pre-registers different patient types using all available data, resources, and policies.</li><li>
Assures accurate patient identification by preparing labels and wristband. Places Patient Identification band on the wrist of patient at all times.</li><li>
Works closely with other Departments to ensure coordination of inter-departmental functions related to, but not limited to, the processing of patient information.</li><li>
Excellent interpersonal and communication skills with a wide cross-section of individuals, to include employees, patients, medical staff, and general public, in a courteous and tactful manner, upholding all aspects of Guthrie Corning Hospital Customer Service requirements, in order to interact effectively.</li><li>
Ability to retrieve medical records when needed, per departmental policy and guidelines.</li><li>
Demonstrate high ethical standards with respect to discretion and regard for confidentiality. Understands all HIPAA &amp; JCAHO requirements.</li><li>
Demonstrates efficiency and thoroughness when completing ED &amp; patient record, including billing information, ED follow-up scheduling, obtaining written consent for treatment/testing, and processing of all patient types.</li><li>
Must demonstrate ability to assist in developing skills for other departmental personnel, including explanation of different policies, processes, procedures, or duties.</li><li>
Adjusts to fluctuating workload and demands of the department. Utilizes time to assist others in maintaining the department's needs, as well as demonstrating the ability to recognize priorities, and deal with them appropriately. Other duties during periods of slow patient activity may be assigned to compliment departmental needs.</li><li>
Creation of downtime registrations and charts per departmental guidelines, as needed.</li><li>
Notifies nursing units of incoming patients and obtains room assignment.</li><li>
Escorts/Transports patients to floors or any other area as appropriate, as well as arranges for volunteer or other staff members to escort patients, as needed.</li><li>
Routes correct forms to appropriate departments, as requested or needed.</li><li>
Demonstrates respect and consideration for all patients and individuals. Must represent Guthrie Corning Hospital in a professional, courteous manner, while being sensitive to how others perceive both verbal and non-verbal communications.</li><li>
Assists in ensuring all customers receive quality services, as well as identifying areas in which the performance improvement process can be applied. Initiates immediate service recovery when receiving patient concerns/complaints and refers unsolved problems to the appropriate person.</li><li>
Observes hospital dress code; wears identification badge while on duty and maintains a professional appearance at all times.</li><li>
Respects, at all times, the confidentiality of patients&rsquo; records, progress, and utilize complete discretion when discussing patient matters.</li><li>
Maintains reservation book for scheduled surgeries/admissions/outpatients in a neat and orderly manner.
</li><li>Documentation into the EPIC system regarding transfers, records release, facility requests, discharges, and all other pertinent visit information per department guidelines.</li><li>
Stocking of patient rooms and registration areas as needed. Ordering supplies which maintain adequate par levels to meet patient needs and budget requirements, may be requested.</li><li>
Responsible for daily departmental functions such as printing, viewing, faxing, filing, scanning, copying, and answering/directing phone calls. Maintains work area in orderly manner to maximize efficient workflow.</li><li>
Maintains desired attendance level, arrives on time at start of scheduled shift and returns promptly after breaks and lunch periods.</li><li>
May be required to work holidays, weekends, and shifts other than those regularly assigned.</li></ul> 
Further competencies will be designated by the Patient Registration, Emergency Dept, or Business Office Manager as changes in technology and patient care requirements occur. 
Pay Range: $17.57 - $25.32/hour, DOE 
#LI-MD1
Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you&rsquo;ll find staff members who have committed themselves to serving the community.

The Guthrie Clinic is an Equal Opportunity Employer.

The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.</div>

Patient Registration Clerk - Patient Registration - Full Time

Memorial Hospital at Gulfport

<div>The Admitting Clerk provides patient registration services including patient interview, preparation of registration forms and other admission or transfer related requirements. Creating a customer service environment, the Admitting Clerk assists with insurance verification and pre-certification through collaboration with Case Management and other departments to ensure comprehensive processing and continuum of care.
Education: High school diploma or equivalent. 
 
Experience:
Three to five years of progressive administrative assistant experience within a healthcare setting is preferred. Demonstrated proficiency in Microsoft Word, Excel and Power Point software programs, verbal and written communication, customer service, and schedule coordination. Basic knowledge of medical terminology strongly preferred. Position requires efficient data entry skills, balancing figures, and understanding of reconciliation processes. Excellent customer relations and oral/written communication skills are required.</div>

Admitting Clerk - Admitting - Days - Biloxi Location

Lake Granbury Medical Center

<div>Job Summary 
 
The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.
This is a PRN, as needed and non-benefited position. Must be available to work all shifts. 
 
Essential Functions<ul><li>
Registers patients efficiently and accurately, entering all required information into the registration system and obtaining necessary signatures on consent and authorization forms.</li><li>
Verifies insurance coverage and identifies appropriate plan codes to ensure accurate billing and prompt payment.</li><li>
Reviews and explains legal and financial documents, including Advance Beneficiary Notices (ABNs), to patients and families as required.</li><li>
Counsels self-pay patients on procedure costs, payment options, and available financial resources, documenting all interactions thoroughly.</li><li>
Secures and logs patient valuables upon admission, ensuring proper tracking and safekeeping.</li><li>
Places identification armbands on patients to support accurate identification and continuity of care throughout their stay.</li><li>
Reads physician orders to determine appropriate registration processes and ensures accurate order entry for ancillary departments.</li><li>
Notifies relevant departments or physicians of patient arrivals and follows up on delays to ensure timely service.</li><li>
Assists with bed assignments for inpatients, coordinating with nursing supervisors to match patient needs with available resources.</li><li>
Operates a multi-line telephone system to manage incoming and outgoing calls, relaying messages promptly and accurately.</li><li>
Maintains effective communication during emergency codes and supports the implementation of facility emergency plans as required.</li><li>
Performs other duties as assigned.</li><li>
Maintains regular and reliable attendance.</li><li>
Complies with all policies and standards.</li></ul>
Qualifications<ul><li>
0-2 years of admissions, customer service and/or public relations experience required</li><li>
1-2 years of experience in a healthcare setting preferred</li></ul>
Knowledge, Skills and Abilities<ul><li>
Strong interpersonal and communication skills to interact effectively with patients, families, and healthcare staff.</li><li>
Proficiency in using electronic registration and order entry systems.</li><li>
Knowledge of insurance verification and billing processes.</li><li>
Ability to handle sensitive information with confidentiality and professionalism.</li><li>
Strong attention to detail and organizational skills to ensure accurate documentation.</li><li>
Excellent multitasking abilities to manage a fast-paced environment effectively.</li></ul></div>

PRN Admitting Clerk - Rotating Shifts

CommUnityCare Health Centers

<div>Overview:

Responsible for being a support person and/or first point of contact for patients, staff, and guests presenting at the clinic, and performing all the administrative tasks associated with patient check in as well as administrative support in the event of clinic closure in a remote capacity.
Responsibilities:
<div>
DUTIES AND RESPONSIBILITIES:</div><div></div><div> 
Primary Accountabilities: 
 Ability to perform all Medical Administrative Clerk essential duties as prescribed in the MAC job description. 
 Working with the Administrative Supervisor and Practice Administrator in the support of training medical administrative clerks, including but not limited to completing orientation checklists and MAC competencies. 
 Responsible for opening front office and all duties associated with this function. 
 Responsible for end of day processing and documentation, including preparation and completion of deposit(s). 
 Participate in investigating/researching complex patient issues, scheduling, and potential billing issues. 
 Act as a subject matter expert in insurance regarding eligibility and coverage. 
 Monitoring telephone activities with respect to volume and efficiencies, may serve as additional support when needed. 
 Monitoring patient registration workflow volumes and provide additional support to alleviate bottlenecks and maintain efficient front-end processing. 
 May serve as a back-up support for the administrative supervisor, as needed. 
 Accurately document and communicate and/or escalate patient concerns to site leadership 
 Works as primary or secondary contact for all vendors and contracted services at site including but not limited to housekeeping, laboratory, and security services. 
 Utilizes various software systems pertaining to front-end desk and administrative duties 
 Works as primary or secondary point of contact for IT services as SPOC; reconciliation of IT equipment and inventory 
 Works as primary or secondary contact for supply order management and site equipment management and facility management 
 Ability to analyze team member data/metrics and discuss professional development for team members with Administrative Supervisor. 
 Support, organize and execute events, meetings, team building activities in collaboration with the Administrative Supervisor and/or Practice Administrator. 
 Ability to work remotely supporting the healthcare team with administrative duties in the event of site closure, i.e., a weather event or similar issue that causes the site to close or relocate due to an emergency. 
 Performs all duties in an ethical manner consistent with the Code of Conduct the IMPACT Statement. 
 Perform other job‐related duties as assigned.</div><div></div><div> 
KNOWLEDGE/SKILLS/ABILITIES:</div><div></div><ul><li> 
Knowledge of</li></ul><div>
 Healthcare office concepts, practices, policies, and procedures 
 Insurance verification procedures 
 Microsoft Office Applications (Word, Excel, Outlook) 
 HIPAA and Joint Commission guidelines and regulations</div><div></div><ul><li> 
Skilled in</li></ul>
 Providing exceptional customer service 
 Verbal and written communications, including telephone and email etiquette and documentation 
 Working independently in a fast‐paced, multi‐task clinical environment, as well as part of a team 
 Effective problem-solving techniques<div></div><ul><li> 
Ability to</li></ul>
 Understand data metrics in Epic EMR system such as work queues, in-basket, and claim work queues. 
 Work in a self‐directed, organized manner 
 Multitask while maintaining a strong attention to detail and accuracy 
 Present information in a consistent, organized, and accurate manner 
 Demonstrate flexibility and ingenuity in response to change 
 Develop and maintain effective working relationships across the organization at various levels, as well 
as with external customers 
 Maintain confidentiality
Qualifications:
<div>
MINIMUM EDUCATION: High School Diploma or Equivalent 
 
MINIMUM EXPERIENCE: At least one year of experience in registration or front office duties in a dental, physician&rsquo;s office, hospital emergency department, and/or urgent care setting.</div></div>

Medical Administrative Clerk, Senior

WakeMed Health & Hospitals

Overview: The Patient Registration Representative will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration Representative will accurately perform administrative duties required for patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Registration Representative work environment is high-volume, fast-paced and requires the ability to greet and check patients in upon arrival and provide unsurpassed customer service to patients and families presenting to the physician practice or hospital for appointments, surgeries, therapies, or procedures. Registration and checkout are completed at the centralized welcome desks at hospital entrances and medical office buildings as well as at the check in-desk within the physician practices. The Patient Registration Representative is responsible for collecting point of service payments and may also be responsible for scheduling appointments. Department Description:
 
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
 
EOE
 
Licensure: Not Applicable Education: High School Diploma or Equivalent Required Experience: 1 Year Customer Service Preferred

Patient Registration Representative

Beth Israel Lahey Health

Chestnut Hill, MA &bull; Beth Israel Lahey Health &bull; Full-time &bull; Day
 <div>When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.

This position is on-site primarily based in Chestnut Hill with occasional coverage to Dedham and Boston. The hours are 9:30am &ndash; 6:00pm, Monday-Thursday and 7:00am &ndash; 3:30pm on Friday.

Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people&rsquo;s lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we&rsquo;re able to provide high-quality, high-value care to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically or in person. The Patient Access Representative ensures that all proper patient financial and demographic information is obtained and processed so BILH is fully reimbursed for clinical services provided. The Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Extensive training including Electronic Health Record (EHR) is provided. Our team works in a fast-paced, collaborative environment, helping our patients navigate their healthcare journey.

Job Description:

Essential Duties &amp; Responsibilities including but not limited to:

Registration:

1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions.

2. Processes patient co-payments, co-insurance, deductibles, and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day. Assists patients with Kiosk check-in as needed.

3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results.

4. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.

5. Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers.

6. Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience.

7. Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk.

8. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information.

Scheduling:

9. Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues.

10. Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments. Information sources include online questionnaires, offline materials, and subgroup searches.

11. Establishes working relationships with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols.

12. Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs.

13. Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics, and contact information.

14. Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care.

15. Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality, and accuracy levels and communicates regularly with the Supervisor and Manager. Pre-Registration:

16. Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.

17. Ascertains, creates, and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health, or others as required.

18. Identifies records and verifies patient insurance coverage using real-time eligibility (RTE); reviews the insurer&rsquo;s response to each verification request and takes appropriate action based on this response.

19. Applies the appropriate guarantor and insurance to each patient visit.

20. Communicates financial clearance status to patients. Advises patients of contract status, self-pay status, and payment responsibility and schedules patients with Financial Counseling as needed.

Minimum Qualifications:

Education: High school degree or equivalent. Associate&rsquo;s degree preferred.

Licensure, Certification &amp; Registration: None

Experience: 1-3 years related work experience. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.

Skills, Knowledge &amp; Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary. Able to process electronic information and data accurately and efficiently.

Preferred Qualifications &amp; Skills:

&middot; Call Center and/or telephone customer service experience &middot; Strong typing skills 40+wpm. Knowledge of medical terminology &middot; Bilingual written and verbal communication skills &middot; Familiar with EHR Software 


Pay Range:
$20.50 &ndash; $27.59

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

<h2 class="jobSectionHeader">As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</h2>

<h2 class="jobSectionHeader">More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</h2>

<h2 class="jobSectionHeader">Equal Opportunity Employer/Veterans/Disabled</h2></div>
 <div><h3 class="jobSectionHeader">Job details</h3>
<ul><li><div>Employment: Full-time</div></li>
<li><div>Hours/Week: 40</div></li>
<li><div>Shift: Day</div></li>
<li><div>Category: Patient Access</div></li>
<li><div>Pay Range: $20.50 - $27.59</div></li>
<li><div>FLSA: Non-Exempt</div></li>
<li><div>Req ID: JR90093</div></li></ul></div>

Patient Access Rep, 9:30am-6:00pm, Chestnut Hill

Search 10000+ Patient registration clerk jobs near you this March. New roles added regularly across leading industries. Apply today.