patient registration specialist

Trinity Health

<b>Employment Type:</b><br>
Full time
<br><br>
<b>Shift:</b><br>
Day Shift
<br><br>
<b>Description:</b><br>
Front Desk Registration - Senior Registration Associate – Outpatient Urology Office - Clifton Park, NY - FT
<br><br>
The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service-oriented operation of a medical practice. This position is located at 1735 Route 9, Clifton Park, NY.
<br><br>
Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows:
<br><br>
<ul>
<li>Scheduling and registration</li>
<li>Check-in</li>
<li>Check-out</li>
<li>Charge entry/claims</li>
<li>End of day processes</li>
<li>General duties including but not limited to:</li>
<li>Document processing</li>
<li>Scanning</li>
<li>Inbox monitoring</li>
</ul>
<b>Responsibilities:</b><br>
<ul>
<li>Ensure distribution of work throughout the team is sufficient to meet daily schedules</li>
<li>Display leadership qualities</li>
<li>Manages daily staffing needs in coordination with office and float pool managers</li>
<li>Serve as a mentor and role model to all colleagues</li>
<li>Schedules patient appointments to maximize patient access.</li>
<li>Handles all incoming calls and directs appropriately.</li>
<li>Registers patient, obtains necessary consent forms and patient demographic data.</li>
<li>Collects co-pay at check-in/or check-out when applicable. Documents monies collected and generate patient receipts.</li>
<li>Acts as liaison between patients and clinical staff; monitors for delays and informs patient.</li>
<li>Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests.</li>
<li>Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned.</li>
<li>Obtains referrals for specialist office visits.</li>
<li>Consistently and accurately passes charges in accordance with office policies and procedures.</li>
<li>Information Processing: Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record. Parses accurately in compliance with expected standards.</li>
<li>Maintains patient confidentiality and adheres to HIPAA regulations.</li>
<li>Works cooperatively with all team members to ensure quality patient care at all times.</li>
<li>Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others.</li>
<li>Cross covers other areas needed</li>
</ul>
<b>What you will need:</b><br>
<ul>
<li>Strong leadership skills required</li>
<li>Associate’s degree preferred, High School Diploma/Equivalent Required</li>
<li>Demonstrated proficiency with Microsoft Office product and other computer applications</li>
<li>Demonstrated experience with delivering successful customer service</li>
<li>Demonstrated experience with handling multiple priorities in a deadline driven environment.</li>
<li>Managing difficult customers respectfully and without confrontation</li>
<li>Previous medical office experience preferred</li>
<li>Ability to lift 25 lbs.</li>
</ul>
<b>Pay Range:</b> $18.50 - $23.90
<br>Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
<br><br>
Our Commitment
<br><br>
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Outpatient Medical Receptionist - Clifton Park

INTEGRIS Health

<div><p>INTEGRIS Health, Oklahoma&rsquo;s largest not-for-profit health system has a great opportunity for a Patient Access Specialist in Woodward, OK. In this position, you&rsquo;ll work Full Time Days 5:30am-5:30pm with our Patient Registration team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.</p><p></p><p><br>
The Patient Access Specialist is responsible for the provision of patient access activity for ancillary, diagnostic, surgical and emergency services as assigned to facilitate efficient operations, expeditious reimbursement and optimal customer satisfaction and employee satisfaction. Acts as a liaison between INTEGRIS and patients, providers, and payers for all pre-care matters related to account resolution. Provides information regarding the patients coverage eligibility and benefits, patients financial liability, INTEGRIS Health's billing practices and policies. Assists patients in understanding coverage benefits and coverage terminology.</p><p>
INTEGRIS is an Equal Opportunity/Affirmative Action Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.</p><p>
The Patient Access Specialist responsibilities include, but are not limited to, the following:</p>
<ul><li>Ensures the appropriateness of complex patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol</li>
<li>Performs financial counseling activity including screening for government programs and financial assistance, payment options and arrangements, processing point of service payments, verifying patient demographic information, obtaining signatures for required paperwork, document imaging and following documentation standards to facilitate efficient patient access according to assigned protocol</li>
<li>Possesses the ability to use analytical thinking, independent judgment, and clinical knowledge to adjust service area schedules and accommodate special requests from internal and external customers</li>
<li>Accepts inbound phone calls from patients, physician offices, insurance carriers, etc. with the intent to resolve the concern immediately.</li>
<li>Collects patient payments and follows levels of authority to ensure financial clearance</li>
<li>Documents all patient account activities concisely, including authorization and patient liability requirements</li>
<li>Performs filing, data entry, and other duties as assigned.</li>
<li>Responds promptly to patient inquiries regarding pre-care services, policies, coverage, benefits and financial liability * Utilizes multiple resources to resolve patient or payor inquiries while on the phone or preparing/reviewing patient accounts or prior authorization requirements</li>
<li>Understands different payer regulations and can communicate effectively with patients regarding their coverage benefits and financial liability</li>
<li>Participates in team-oriented process improvement initiatives for the department and organization</li>
<li>Participates in continuous quality improvement efforts, establishes goals with supervisors and tracks progress</li>
<li>Interprets and maintains compliance with performance standards, federal and state regulations including EMTALA and HIPAA, policies, procedures, guidelines, and third-party contracts</li>
<li>Follows all safety rules while on the job, reports accidents promptly and corrects minor safety hazards</li>
</ul>
<p>Reports to assigned supervisor.</p>
<p>This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment, chemicals. Must follow standard precautions.</p>
<p>All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.</p>
<ul>
<li>1 year of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, accounts receivables)</li>
<li>Previous experience in one of the following: scheduling, registration, insurance, billing, collections, and customer service in either a hospital or physician's office setting</li>
<li>May consider successful completion of 1100+ related Career Tech program or one year of college coursework in a related field in lieu of experience</li>
<li>College coursework in related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA) preferred</li>
<li>Previous experience should include utilizing standard office equipment and PC software</li>
<li>Previous experience with medical terminology, basic ICD 10 and CPT coding preferred</li>
<li>Must be able to communicate effectively with others in English (verbal/written)</li></ul></div>

Patient Access Specialist - Days - Woodward

Effingham Health System

<div>Description:
<p><b>
JOB SUMMARY</b></p><p>
Under the general direction of the Practice Manager and the Executive Director of Physician Practice, the Patient Access Representative will provide assistance to non-emergent patients as well as perform the registration for patients presenting for services, maintain documentation, verify insurance, accept payments, in accordance with The Joint Commission, federal, state, and local guidelines, organizational and departmental policies and procedures. Communication with medical staff, other departments, and outside agencies while maintaining confidentiality is required. Position requires self-motivation, creativity, and capabilities to function in a semi-autonomous role within a fast-paced and dynamic environment.</p><p><b>
STANDARDS OF PERFORMANCE</b></p><ul><li>
Performs registration for all patients presenting for service.</li><li>
Obtains, inputs, and transcribes accurate patient data.</li><li>
Completes necessary forms including proper documentation/signatures, insurance information, either on paper or on scanner.</li><li>
Enters data into the computer with minimal errors.</li><li>
Performs as a cashier for payments and maintains cash receipts with accuracy.</li><li>
Meets non-emergent patients to discuss treatment options and financial options.</li><li>
Assesses insurance status. Verifies insurance benefits. Calculates and collects appropriate deductibles and/or co-insurance from patients on services rendered or to be rendered.</li><li>
Obtain payment of applicable co-payments and/or deductibles according to health plans.</li><li>
Discusses with uninsured patients their financial obligations and referral options as per policy.</li><li>
Will navigate through the Availity or Ability software systems to obtain patient&rsquo;s financial responsibility.</li><li>
Sets up financial agreement according to hospital guidelines for any balance due.</li><li>
Explains Helping Hands program option, if applicable.</li><li>
Scan of all records into electronic medical records.</li><li>
Provides Advance Directives information to all patients as per hospital policy/procedure.</li><li>
Act as an ambassador for the facility by interacting with clients, family members, and staff in a friendly caring manner.</li><li>
Requires completion of Insurance Billing Specialist and Insurance Billing Certification course with Hometown Health.</li><li>
Ensures adherence to proper infection control, OSHA and safety standards.</li><li>
Performs other duties as assigned/needed/required.</li><li>
Provides support for other team members when needed.</li></ul>
Requirements:
<p><b>
Minimum Level of Education: </b>Education level equivalent to completion of High School is required. Completion of a Patient Access or Financial Services-specific to Healthcare curriculum or equivalent is highly preferred.</p><p><b>
Formal Training:</b> None Required.</p><p><b>
Licensure, Certification, Registration: </b>None Required. Will be required to attain Hometown Health Certification in Financial Counseling by the 90-day review.</p><p><b>
Work Experience: </b>Working knowledge of health insurance, deductibles, co-pays, and co-insurance required. Minimum of twenty-four months (2 years) experience in customer service, patient registration, and collections preferred. The job requires a comfort level without of pocket collections activities, as well as a thorough understanding of the accuracy needed for the capture of demographic and third-party payer information.</p></div>

Patient Access Representative (Medical Office Building)

Ponca Tribe of Nebraska

<div><div><div><div>Position:</div><p><br>
Patient Scheduling Specialist</p></div><div><p><br>
Division:</p><p><br>
Ponca Health Services</p></div><div><p><br>
Department:</p><p><br>
Business Services</p></div><div><p><br>
Reports To:</p><p><br>
 Lead Patient Benefits Coordinator</p></div><div><p><br>
Location:</p><p><br>
Omaha</p></div><div><p><br>
Exempt/Non-Exempt:</p><p><br>
Non-exempt</p></div><div><p><br>
Salary:</p><p><br>
Grade 5 ($13.50 - $22.80)</p></div><div><p><br>
Classification:</p><p><br>
Fulltime</p></div></div><div></div><p><b><br>
Summary:</b></p><div>
The Ponca Tribe of Nebraska is a federally recognized Tribe with its ancestral homeland located in Niobrara, NE. The Tribe does not have a reservation in the classic definition; rather, the Ponca Restoration Act defined its jurisdiction as a &lsquo;Service Delivery Area&rsquo; comprised of 15 counties throughout parts of Nebraska, Iowa, and South Dakota. Within its Service Delivery Area, the Tribe offers a broad range of health, social, educational, and cultural services.</div><p></p><p><br>
The primary purpose of this position is scheduling appointments utilizing the EHR Software and to serve as backup for patient registration. Provides patient centered care while interacting with Patients.</p><p><b>
Essential Responsibilities and Duties:</b></p><div><ul><li>
Schedule and maintain daily provider/ patient appointments schedules for all providers, based on established scheduling guidelines.</li><li>
Monitor all incoming calls for medical appointments and medical emergencies and respond accordingly.</li><li>
Confirm all registration information with patients, enter updates and verify all data necessary for patient registration.</li><li>
Provides timely feedback to Supervisor/Health Administration staff regarding any disruptions in services or quality of care.</li><li>
Print out various reports utilizing EHR, which, includes but is not limited to the scheduling package, registration reports, 3rd party coverage information, etc.</li><li>
Provide general clerical office support and assists where necessary to ensure an orderly flow of patient care.</li><li>
Enforce all patient confidentiality, HIPAA and privacy regulations.</li><li>
Other duties as assigned.</li></ul></div><div></div><p><b><br>
Relationships and Authority:</b></p><p>
This position has no supervisory duties. The Director of Business Services has supervisory authority with this position in relation to personnel issues.</p><p></p><p><b><br>
Working Environment and Physical Demands:</b></p><p>
This position is located within an outpatient medical clinical setting. Work throughout the clinic area. Sits, stands, bends, lifts, and moves intermittently during work hours. Is subject to emotionally upset patients, family members, personnel, and hostile visitors.</p><p><b>
Qualifications:</b></p><div><b>
Minimum:</b></div><div>
High school diploma or GED.</div><div>
One year of office experience.</div><div>
One year of experience in an outpatient clinic.</div><div>
Computer proficiency in Microsoft Word, Excel, and PowerPoint programs.</div><div>
Excellent written and oral communication skills.</div><div>
Successfully pass drug and alcohol test testing, , education, character, and criminal background check</div><div>
Able and willing to travel.</div><div></div><div><b><br>
Preferred:</b></div><div>
Associates degree in medical office administrative assistance or related field.</div><div>
Valid driver&rsquo;s license and be insurable.</div><div>
One year of experience of medical office coordination.</div><div>
One year of experience working with Native Americans or Native American organizations.</div><div>
.</div><p><b>
Preference will be given to Ponca Tribe of Nebraska members or members of a federally recognized tribe. However, all qualified individuals are eligible.</b></p><p><b>
The Ponca Tribe of Nebraska is an at-will employer.</b></p><p><b>
Tribal Council Approval: 06/25/2024</b></p></div>

Patient Scheduling Specialist

Presbyterian Healthcare Services

<div><p><b>Location Address:</b></p>
9521 San Mateo NE Albuquerque, NM 87113-2237
<p></p><p><b>
Compensation Pay Range:</b></p>
Minimum Offer $15.60 Maximum Offer $22.12 Now Hiring: Patient Access Account Specialist I-ABQ<p></p><p><b>
Summary:</b></p><p></p>
Under the direction of the Patient Access Supervisor, the Patient Access Account Specialist I provides basic functions to financial clear patient accounts for government and commercial accounts prior to the date of service. Performs basic financial clearance functions, including insurance verification, authorization, collection and documentation of patient demographics, benefit analysis, and pre-service collections. The Patient Access Account Specialist I will ensure follow up on authorizations for scheduled and Urgent/Emergent procedures and admissions until date of service or discharge for admissions. The Patient Access Account Specialist I must possess a basic knowledge of Medicare (CMS) guidelines, as well as other Compliance Regulatory guidelines applicable to Patient Access to include HIPAA, EMTALA, and CMS guidelines of MSPQ. The Patient Access Account Specialist (PAAS I) monitors work queues for financial clearance and missing authorizations ensuring a payment source is identified and secured and there is a clean claim for billing. The Patient Access Account Specialist I acts as resource to all employees within Patient Access. The Patient Access Account Specialist I is responsible for providing the highest level of customer service to patients, ancillary departments and payers when financially clearing accounts. The PAAS I will work with ancillary departments to ensure the procedures scheduled and authorized meet payer requirements. The Patient Access Account Specialist I provides coverage to other areas and hospitals as needed to minimize overtime and guarantee the patients receive services as needed without registration delays. Type of Opportunity: Full time Job Exempt: No Job is based: Reverend Hugh Cooper Administrative Center Work Shift: Days (United States of America)
<p></p><p><b>
Responsibilities:</b></p><p></p>
Customer Service and Caring Practices: *Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools. *Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes. *Ability to manage conflict and appropriately request the help of a supervisor when needed. *Implement PROMISE and CARES behaviors in every encounter. *Educates patients for whom they speak regarding insurance benefits and liabilities. *Ensures accounts are financially cleared prior to date of service to alleviate patient concerns over hospital financial matters Encounter Components: *Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to; *Obtain/confirm and enter demographic and other financial and clinical information necessary for final clearance of scheduled accounts. *Review Urgent/Emergent admission accounts for notification, financial clearance and authorization pre-discharge. *Obtain missing insurance information, to include policy number, group number, date of birth, and insurance phone number if not already identified in account. *Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly. *Review and process work queues related to Patient Access pre-visit or urgent/emergent admissions, per department guidelines. *Review of accounts falling within the work queues to ensure the insurance information contains accurate policy ID#s, Group Name and Numbers, Subscriber information, Authorization numbers, as well as correct payer and Coordination of benefits prior to date of service. *Accurately document actions taken in the system of record to drive effective follow-up and ensure an accurate audit trail. *Maintain ongoing knowledge of authorization requirements and payer guidelines. Maintain a proficient knowledge of Medicare (CMS) guidelines as it relates to admissions and outpatient services. Ensuring compliance with admissions forms, benefit entitlement verification, and billing requirements *Ensure accurate completion of MSPQ prior to date of service. *Daily focus on attaining productivity standards; recommend new approaches for enhancing performance and productivity when appropriate. *Monitor and track Data Quality program to ensure errors are corrected prior to final bill and correct accounts as necessary. *Maintain appropriate records, files, and timely and accurate documentation in the system of record. *Work with ancillary departments to ensure coding, diagnosis and facility are authorization are in alignment. *Work with payers to ensure authorization is in place; initiating the auth when appropriate. *Coordinate efforts with Financial Advocates to secure payer source current and future visits. *Monitor work queues to identify late add-on accounts and complete financial clearance procedures prior to services to avoid unauthorized procedures from being performed. *Work with physician offices to resolve discrepancies in authorizations and scheduled procedures. Financial Accountabilities: *Collects identified patient financial obligation amounts including residual balance if applicable. Collect liability from patient prior to visit or make arrangements for payment at time of service. *Ensure a payer source has been identified prior to services being rendered. *Ensure authorization for correct procedure (CPT), facility, and date of service is obtained. Patient Relations *Contact patients pre-visit to complete any information missing from the account to ensure accuracy prior to visit. *Transparency with patients through communication of patient liabilities and authorization issue in a timely manner, allowing patients ability to make informed decisions. *Educate patients and answer questions from patients on benefits, liabilities and financial options. *Provide patient with way-finding for appointment at time of pre-registration. *Perform AIDET when speaking to patient to alleviate anxiety and confusion. Quality Improvement: *Perform assigned patient care responsibilities, which may include but not limited to: *Cooperate fully in all risk management activities and investigations. *Report promptly any suspected or potential violations to laws, regulations, procedures, policies, and practices, and cooperate in related investigation. *Conduct all transactions in compliance with all company policies, procedures, standards, and practices. *Demonstrate knowledge of all applicable compliance and legal requirements of the job based on the scope of practice of the position. C.A.R.E.S Behaviors: *Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter. *Other duties as assigned<p></p><p><b>
Qualifications:</b></p><p></p>
*High school diploma, continued education preferred *External and Internal Non-Patient Access Candidates: Pass Patient Academy with passing score of 85% or higher *Previous completion and passing of Patient Access Advocate II and III Advancement test. *A minimum of 2 years of work experiences in healthcare setting within Patient Access and/or billing plus strong customer service background. *Strong knowledge and understanding of insurance and financial processing of accounts. *Proficient in EPIC ADT system *Specialty Certifications: CHAA, CHAM or other industry equivalent certification preferred *Pass annual competency exam for all areas of responsibility. *Requires general knowledge of the customer encounter process which may include registration, contract requirements, and coordination of benefits. *Knowledge in Microsoft Office Products. *Demonstrated strong keyboarding skills, ensuring efficient data entry and documentation. *Pass EPIC proficiency test required with a 85% score at completion of the Epic Training class. UPDATED 7/29/25<p></p><p>
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.</p><p><b><br>
Wellness</b><br>
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.</p><p><b><br>
Why work at Presbyterian?</b><br>
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.</p><p><b><br>
About Presbyterian Healthcare Services</b><br>
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.</p><p></p><p>
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.</p><p></p><p><i>
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.</i></p><p></p><h1 class="jobSectionHeader"><b>
We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services</b></h1></div><p></p>

Patient Access Account Specialist I-ABQ

Surgery center at st andrews

<p></p><div><p>Do you have the PRN career opportunities as a Business Office Specialist PRN you want with your current employer? We have an exciting opportunity for you to join Surgery Center at St. Andrews which is part of the nation's leading provider of healthcare services, HCA Healthcare.</p>
<p></p><h5 class="jobSectionHeader"><b>Job Summary and Qualifications</b></h5><p></p>
<p></p><h5 class="jobSectionHeader"><p><b>We are seeking a Medical Business Office Specialist who contributes to the company&rsquo;s mission, vision, and values by handling various business office functions. You will be responsible for billing, cash posting, chart preparation, cash posting, collections, insurance verification, medical records, patient registration and scheduling.</b></p><b><br>
</b><p></p><p><b>What you will do:</b></p><b>
</b><p><b>You will handle various business office duties to include: billing, chart preparation, cash posting, collections, insurance verification, medical records, patient registration and scheduling
</b></p><p><b>Be responsible for accurately performing all functions of your patient admissions
</b></p><p><b>Perform and document insurance pre-certification, verification and interviews for your patients prior to surgery
</b></p><p><b>You will identify coding or billing problems from EOBs and works to correct errors in a timely manner</b></p><b>
</b><p><b>You will prepare accounts for rebilling</b></p><b>
</b><p><b>You will file secondary insurance and send to the designated carrier with proper documentation</b></p><b>
</b><p><b>Schedule your patient surgical procedures and maintain the surgery schedule</b></p><p><b><br>
</b></p><p><b>Qualifications you will need:</b></p><b>
</b><p><b>Minimum 2 years of experience in a medical office setting, preferably an ambulatory setting
</b></p><b>Benefits</b></h5>
<p></p><p>Surgery Center at St. Andrews, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include some or all of the following:</p><ul><li><b>
Comprehensive benefits</b> for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li><b>
Wellbeing support,</b> including free counseling and referral services</li><li><b>
Time away from work</b> programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li><b>
Savings and retirement resources</b>, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li><b>
Education support</b> through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li><b>
Additional benefits</b> for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul><p>
Learn more about Employee Benefits</p>
<p><b><i>Note: Eligibility for benefits may vary by location and position.</i></b></p><p></p><p>
Surgery Center at St. Andrews is located in St.Andrews, Florida. Our AAAHC accredited facility is a member of the HCA Healthcare AmbulatorySurgery Division. We have been voted &ldquo;Best of Venice&rdquo; 4 years consecutively. We serve the residents of Sarasota County and surrounding areas. Our center performs over 400procedures an month. Services in the following surgical areas: Cosmetic, ENT, GI, Ophthalmology,Orthopedics, Podiatry, Urology, and General surgeries are available.
</p><p>HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses.</p><p>
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr.<br>
HCA Healthcare Co-Founder</p>
<p>If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Business Office Specialist PRN opening. We review all applications. Qualified candidates will be contacted for interviews. <b>Unlock the possibilities and apply today!</b></p><p><i>
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status</i></p></div>

Medical Business Office Specialist PRN

Kaiser Permanente

<div><div><b>Job Summary:</b></div><br>
<br>
<div>Perform general patient access and registration duties in EPIC Practice Management, such as, answer telephones, make appointments, process referrals, maintain provider templates and appointment schedules, verify patient demographics and insurance coverage. Perform general patient account management duties, such as obtain prior authorization for services, process items in the appropriate work queues to complete registration and enter service capture data. Ensure patient accounts and coverage structures meet Kaiser Permanente standards and billing requirements of various payors. Function as liaison to Patient Financial Services and the Health Plan. Communicate with external government payors and employers, as necessary. Work directly with patients on billing related matters and provide fee estimates to patients for Kaiser Permanente services. May perform duties related to cash collection and depositing. Demonstrate strong customer service and communication skills. Adhere to HIPAA and patient confidentiality requirements. May act as the patients first point of contact with Kaiser Permanente.</div><div><br>
<b>
Essential Responsibilities:</b></div><br>
<br>
<ul><li>Patient Access and Registration: Answer phones; Perform appointment making processes; Complete accurate patient registration, such as verification of patient demographics and payor coverage; Perform check-in, check-out, admit and discharge tasks; Build and maintain appointing templates; Perform MyGH set up verification; Communicate with patients via multiple channels; Process internal and external referrals.</li><li>
General Account Management: Confirm and set up payor coverage structures; Obtain prior authorization for services; Process appropriate items in the patient, claim edit and charge review work queues; Act as liaison to Patient Financial Services and the Health Plan; Communicate with external government payors and employers, as necessary; Perform manual service capture and data entry; Act as liaison to Health Information Management Coding Specialist for facility specific coding issues; Apply account review criteria and billing guidelines in preparation for off site billing of professional services; Provide fee estimates for KP services; Assist patients with billing questions.</li><li>
Cash Collection and Depositing: Collect co-pays and cost shares for services; Process refunds; Perform daily cash reconciliation and reporting for retail transactions; Process daily till closeout; Prepare bank documentation, combine and reconcile deposits of cashiers in the facility.</li><li>
Customer Service: Adhere to Kaiser Permanente behavior &amp; appearance standards; Demonstrate strong customer service and communication skills; Treat customers with courtesy and respect; Adhere to HIPAA and patient confidentiality requirements; May act as a guide when a patient accesses Kaiser Permanente services.</li></ul><div><br>
<b>Basic Qualifications:</b></div>
<div>Experience</div><br>
<br>
<ul><li>Minimum one (1) year of experience in a business office within a medical care delivery, hospital, insurance or large contact center environment OR a minimum of two (2) years of experience providing excellent customer service in a fast- paced environment.</li><li>
Per the National Agreement, current KP Coalition employees have this experience requirement waived.</li></ul><div>
Education</div><br>
<br>
<ul><li>High School Diploma OR General Education Development (GED) required.</li></ul><div>
License, Certification, Registration</div>
<ul><li>N/A</li></ul><div>
<b>Additional Requirements:</b></div><br>
<ul><li>
Experience in electronic patient accounting, scheduling or customer information systems.</li><li>
Basic PC skills in MS Windows environment, 10-key and typing (35 WPM).</li><li>
Customer service skills, the ability to effectively communicate with a diverse customer base, and strong organizational skills.</li></ul><div>
<b>Preferred Qualifications:</b></div><br>
<br>
<ul><li>Three (3) years of additional experience in a patient care setting.</li><li>
Use of Epic Cadence/Prelude/Resolute or other patient scheduling and accounting systems.</li><li>
Understanding of Kaiser Permanente billing protocols and cash posting systems.</li><li>
Familiar with medical terminology.</li><li>
Knowledge of delivery system business operations processes, including appointing, account intake and verification, cashiering, financial interviewing, referral processing and data entry.</li><li>
Working knowledge of health care insurance practices and billing.</li><li>
Knowledge of health care payer/insurer types, including state and federal workers. compensation, commercial, subrogation, self-insured, Medicare (CMS) and Medicaid (DSHS).</li><li>
Understanding of Kaiser Permanente insurance products and benefits.</li><li>
Proven ability to establish credibility and respect with patients.</li><li>
Proven ability to problem solve and take initiative.</li><li>
Ability to provide feedback and education to other staff regarding correct procedures.</li><li>
Six (6) months experience in processing various types of billing, including workers compensation, subrogation, coordination of benefits, and private/self-pay.</li><li>
Demonstrate a high degree of adaptability, productivity, and reliability as well as an ability to work independently in an ambiguous environment.</li><li>
Effective interpersonal, communication, and customer service skills for both face-to-face and telephone interactions with patients, medical staff, and team members.</li><li>
Positive, open-minded, and focused on continuous improvement.</li><li>
Ability to learn new processes, procedures, and software programs quickly, while demonstrating attention to detail and accuracy in their daily work.</li><li>
Vocational training in medical office procedures and billing.</li><li>
Coursework or practical training and experience in ICD-9 and CPT coding.</li></ul><br>
PrimaryLocation : Washington,Seattle,Capitol Hill Main Building<br>
HoursPerWeek : 1<br>
Shift : Variable<br>
Workdays : Mon, Tue, Wed, Thu, Fri<br>
WorkingHoursStart : 07:00 AM<br>
WorkingHoursEnd : 05:00 PM<br>
Job Schedule : Part-time<br>
Job Type : Standard<br>
Employee Status : Temporary<br>
Employee Group/Union Affiliation : J04|OPEIU|OPEIU Local 8<br>
Job Level : Individual Contributor<br>
Job Category : Customer Services<br>
Department : Renton Admin Glacier - Rgnl Med Fac-Med Ops Bus Svc - 1130<br>
Travel : No<br>
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.</div>

Patient Access Representative (temporary)

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