patient registration supervisor

INTEGRIS Health

<div><p>INTEGRIS Health Cardiovascular Physicians, Oklahoma&rsquo;s largest not-for-profit health system has a great opportunity for a Patient Access Supervisor in Oklahoma City, OK. In this position, you&rsquo;ll work Monday &ndash; Friday Days with our team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front-loaded PTO, 100% INTEGRIS Health paid short-term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.</p><p></p><p><br>
The Supervisor Patient Access Services oversees the daily operations of the assigned area of responsibility and assigned personnel in the department. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.</p><div>
The Patient Access Supervisor responsibilities include, but are not limited to, the following:<br>
<ul><li>Supervises the daily activities of routine and complex registration activity including scheduling, verifying patient demographic information, processing point of service payments, obtaining signatures for required consent paperwork, document imaging and following documentation standards to facilitate efficient patient access according to assigned protocol</li><li>Supervises the daily activities of routine and complex patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol</li><li>Demonstrates and possesses the ability to use analytical thinking, independent judgment, and clinical knowledge to adjust service area schedules and accommodate special requests from internal and external customers</li><li>Provides resolution to routine and complex patient access and account issues, responds to questions on reimbursement, serves as a systems expert for patient access specialists, including on-the-job training, and for performance improvement and appropriateness of complex patient access transactions</li><li>Develops team members by providing guidance, feedback and training on multiple processes, payers and systems, and measures productivity to track and trend needs for performance improvement</li><li>Assists the manager with interviewing candidates, hiring new employees, and coordinating new employee on-boarding activities</li><li>Handles all communication effectively, including telephone, email, and verbally with all departments and caregivers within the health system</li><li>Demonstrates the components of the Vision, Mission and The INTEGRIS Values of Love, Learn and Lead</li><li>Supervises the implementation of team-oriented process improvement initiatives for the department and organization</li><li>Supervises continuous quality improvement efforts, establishes goals, tracks progress, prepares data for presentation, and escalates performance issues</li><li>Demonstrates and possesses the ability to interpret and maintains compliance with performance standards, federal and state regulations including EMTALA and HIPAA, policies, procedures, guidelines, and third-party contracts</li><li>Follows all safety rules while on the job, reports accidents promptly and corrects minor safety hazards Reports to the Director or Manager as assigned This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Minimal. Potential for exposure to infections and communicable diseases, blood and body fluids. Must follow standard precautions as needed. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.</li></ul></div><p></p><ul><li><br>
Bachelors degree in business related field preferred</li><li>4 years of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, accounts receivables)</li><li>1 year supervisory experience preferred</li><li>Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA or CHAM) preferred</li><li>Previous experience with medical terminology, basic ICD 10 and CPT coding, healthcare program reimbursement and methodologies</li><li>Previous experience with Microsoft Office programs and experience with admission/discharge/transfer or billing/claims management software</li><li>Previous experience in scheduling, registration, insurance (including Medicare, Medicaid, and third-party regulations), billing, collections, and customer service in either a hospital or physicians office setting preferred</li><li>Must be able to communicate effectively in English (verbal/written)</li></ul><div><br>
<b>INTEGRIS Health mission:</b> Partnering with people to live healthier lives.</div><div><br>
<br>
<p>To our patients, that means we will partner to provide unprecedented access to quality and compassionate health care. To you, it means some of the state's best career and development opportunities. With INTEGRIS Health, you will have a genuine chance to make a difference in your life and your career.</p><p>
INTEGRIS Health is the state's largest Oklahoma-owned health system with hospitals, rehabilitation centers, physician clinics, mental health facilities and home health agencies throughout much of the state.</p></div></div>

Patient Access Supervisor - Cardiology Outpatient Clinic

UT Health Science Center at San Antonio

<div><p>Job Description</p></div>
<br><div><p>The Patient Admission Supervisor oversees the daily operations of hospital patient access and admissions functions, including registration, insurance verification, pre-authorization, point-of-service collections, scheduling support, and financial counseling. This role ensures the accuracy of patient information, regulatory compliance, and a high standard of customer service while supporting overall revenue cycle performance. Provides operational supervision, staff training, workflow analysis, and quality oversight to promote efficient and effective departmental processes. Monitors productivity and performance metrics, supports data management and reporting, and collaborates with clinical departments, billing, and case management to optimize patient flow and financial clearance. Maintains confidentiality while fostering positive staff and patient relations.</p></div>
<br><div><ul>Responsibilities</ul></div>
<br><div><ul><li>Supervise daily operations of patient access functions, including registration, pre-registration, insurance verification, authorization, financial clearance, and point-of-service collections.
</li><li>Coordinate staffing schedules and coverage to ensure efficient operations, including providing support for high-volume periods, staff absences, and critical coverage needs.
</li><li>Monitor patient throughput, registration turnaround times, and financial clearance processes to support patient flow and optimize revenue cycle performance.
</li><li>Ensure accuracy and completeness of patient registrations, insurance eligibility verification, authorizations, and medical necessity requirements prior to services.
</li><li>Lead, coach, and mentor patient access staff, including registrars, schedulers, and financial counselors, to promote a high-performing, patient-centered team.
</li><li>Conduct hiring, onboarding, training, performance evaluations, and corrective actions in alignment with organizational policies and procedures.
</li><li>Develop, implement, and maintain training programs, materials, and schedules for new hires and ongoing staff development; track and evaluate training effectiveness.
</li><li>Monitor staff productivity, quality, and key performance indicators (KPIs); conduct routine quality assurance (QA) audits and provide actionable feedback to improve performance.
</li><li>Analyze operational and performance data to identify trends, resolve issues, and implement process improvements to enhance efficiency and service quality.
</li><li>Ensure compliance with federal and state regulations (e.g., HIPAA, EMTALA), payer requirements, and organizational policies and procedures.
</li><li>Serve as a liaison between patient access, clinical departments, and leadership to resolve patient issues, scheduling conflicts, and workflow challenges.
</li><li>Support the Patient Access Manager with departmental initiatives, reporting, staff development, and after-hours operational needs as required.
</li><li>Performs other related duties as assigned.</li></ul></div>
<br><p></p><div><p>Qualifications</p></div><p></p>
<br><div><ul><li>In-depth knowledge of hospital revenue cycle processes, including registration, insurance verification, prior authorization, and point-of-service collections.
</li><li>Working knowledge of Medicare, Medicaid, commercial insurance, and managed care guidelines, as well as regulatory requirements such as EMTALA and HIPAA.
</li><li>Strong leadership and supervisory skills with the ability to motivate, coach, and develop staff in a fast-paced, high-volume environment.
</li><li>Excellent verbal and written communication skills, with the ability to effectively engage patients, staff, and interdisciplinary stakeholders.
</li><li>Demonstrated ability to analyze operational data, monitor performance metrics, and implement process improvements to enhance efficiency and outcomes.
</li><li>Strong customer service and patient engagement skills, with a focus on patient satisfaction and service excellence.
</li><li>Ability to remain calm and effective under pressure while managing competing priorities and supporting team performance.
</li><li>High level of accuracy and attention to detail, with advanced proficiency in Microsoft Office applications and electronic health record systems (e.g., EPIC preferred); bilingual (English/Spanish) preferred.
</li>Must complete 3 hours of elective continuing education provided by UT Health San Antonio per year.<br>
<li>
</li></ul><p></p><p>Education:
</p><p>Bachelor's degree required.</p></div><p></p>
<br>Required Skills
<br><div></div><div><div>1. Three (3) years of healthcare-related experience required. 2. Two (2) years of supervisory experience required.</div></div><br><div></div>

Hospital - Patient Access Supervisor

SIU Medicine

<div><div><div><div><div><div><b>Salary</b></div>
</div><div><div>$3,657.34 - $4,023.07 Monthly</div>
</div></div><div><div><div><b>Location
</b></div></div><div></div><div><div>Springfield, IL</div>
</div></div></div><div><div><div><div><b>Job Type</b></div>
</div><div><div>Civil Service</div>
</div></div><div><div><div><b>Job Number</b></div>
</div><div><div>2401845</div>
</div></div></div><div><div><div><div><b>Department</b></div>
</div><div><div>Psychiatry Clinic-SMS</div>
</div></div><div><div><div><b>Opening Date</b></div>
</div><div><div>03/20/2026</div>
</div></div></div><div><div><div><div><b>Closing Date</b></div>
</div><div><div>3/30/2026 2:00 PM Central</div>
</div></div><div><div><div><b>FLSA</b></div>
</div><div><div>Exempt</div>
</div></div></div><div><div><div><div><b>Bargaining Unit
</b></div></div><div><div>Non-Represented</div>
</div></div><div><div><div><b>Shift</b></div>
</div><div><div>Days</div>
</div></div></div><div><div><div><div><b>Exempt or Non_Exempt</b></div>
</div><div><div>Exempt</div></div></div></div></div></div><div></div>
<br><div></div><div><div><div><p><i>We recommend using the following browsers to complete the application:</i></p>
<p><i>Desktop: Google Chrome, Edge with Chromium</i><br>
<i>Mobile: Google Chrome, Safari</i></p>
</div>
</div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<div><p>This position functions as the supervisor of the medical office staff in the Department of Psychiatry, a part of the Neuroscience Institute (NSI). Functions may include but are not limited to checking in patients, collecting payments, managing patient insurance, addressing patient complaints, staff scheduling, department and SIU meetings, and supervising staff and the day-to-day operations of the unit.<br>
<br>
*This position is ON SITE only.*</p></div>
<div><h2 class="jobSectionHeader"><b>Examples of Duties</b></h2></div>
<div><div><b>Administrative: 20%</b><br>
<ul><li>Ensures the efficient and timely performance of staff; assigning, directing and evaluating their work.</li><li>Performs duties related to human resources in accordance to policy for clinic employees with assigned direct supervision. Approves schedules, performance evaluations, interviews, hires, terminations and implements corrective action as needed.</li><li>Monitors quality of work and services with regards for accuracy and performance improvement.</li><li>Orients and trains staff.</li><li>Establishes daily priorities in the clinics according to workload and patient volume. Develops, implements, and supervises clinic systems and procedures that ensure smooth, efficient, high quality functioning/operations.</li><li>Ensures implementation of departmental rules, policies and procedures; recommends revisions.</li><li>Advocate for the unit's efficiency and efficacy.</li><li>Answer questions, problem-solve, and coordinate the unit.</li><li>Set daily priorities for staff.</li><li>Work with other managers to assist in critical areas.</li><li>Compiles and organizes data related to clinic activities into reports, as well as analyzes clinic activity reports.</li><li>Serves as liaison within the Department of Psychiatry, as well as other departments within SIU Medicine.</li><li>Serves on department committees and school-wide committees as a resource for implementing new procedures.</li></ul><br>
<b>
Patient Registration: 75%</b><br>
<ul><li>Receive and welcome patient into the clinic.</li><li>Interview patients to obtain demographic and billing information</li><li>Manage information related to insurance plans.</li><li>Enter patient demographic and billing data for patients.</li><li>Create initial medical records for new patients.</li><li>Obtain the patient&rsquo;s signature on authorization forms.</li><li>Ensure all patient information is accurate.</li><li>Scan patient insurance cards and patient identification cards.</li><li>Distribute pre-planned forms at check-in for clinic.</li><li>Scheduling follow-up appointment.</li><li>Collect payment at the time of service.</li><li>Complete and maintain the receipt register.</li><li>Responsible for ensuring the accuracy of batch management.</li></ul><br>
<b>
5%</b><br>
Performs other duties as required or assigned which are reasonably within the scope of the duties described above.</div></div><br>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<p></p><div><p><b>Credentials to be Verified by Placement Officer</b></p><ul><li>
Any one or any combination totaling five (5) years (60 months), from the categories below<ul><li>
College education with course work in a business medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, public administration, or social science, as measured by the following conversion table or its proportional equivalent:<ul><li>
30 semester hours equals one (1) year (12 months)</li><li>
Associate&rsquo;s Degree (60 semester hours) equals eighteen months (18 months)</li><li>
90 semester hours equals two (2) years (24 months)</li><li>
Bachelor&rsquo;s Degree (120 semester hours) equals three (3) years (36 months)</li></ul></li><li>
Work experience or ancillary service experience comparable to the Medical Office Specialist level or other positions of comparable responsibility.</li></ul></li></ul><p><b>
Knowledge, Skills &amp; Abilities (KSA&rsquo;s)</b></p><ul><li>
Knowledge of registration and billing procedures.</li><li>
Knowledge of third-party payer reimbursement, disability claim forms, and insurance billing regulations.</li><li>
Knowledge of accounting principles and insurance claims filings and reimbursements.</li><li>
Knowledge of computer systems and clinic forms.</li><li>
Knowledge of automated admissions and/or billing systems.</li><li>
Knowledge of medical terminology.</li><li>
Knowledge of various hospital and/or clinic departmental services.</li><li>
Knowledge of hospital pre-admission and admission procedures.</li><li>
Skill in maintaining detailed records.</li><li>
Skill in communicating effectively with patients and families from a wide variety of persons from different economic and cultural backgrounds.</li><li>
Oral and written communication skills.</li><li>
Organization skills, including time management and workflow.</li><li>
Skill in explaining rules, policies, and their interpretations.</li><li>
Skill in interviewing patients who have a variety of financial problems.</li><li>
Skill in interpreting and implementing procedures, guidelines, and policies.</li><li>
Skill in developing reports and analyzing data.</li><li>
Skill in adapting and working under pressure and amid interruptions.</li><li>
Ability to supervise, train, lead and direct the work of others.</li><li>
Ability to interpret policies, procedures, and guidelines.</li><li>
Ability to interpret a variety of financial, diagnostic, and internal codes.</li><li>
Ability to establish and maintain cooperative working relationships with individuals and agencies internal and external to the unit and/or institution.</li><li>
Ability to solve problems related to intake, accounting, receptions, and patient relations.</li><li>
Ability to work with the media to create advertising and markets plans.</li><li>
Ability to keep patient data confidential.</li><li>
Ability to interpret policies, procedures, and guidelines.</li><li>
Ability to interpret a variety of financial, diagnostic, and internal codes.</li><li>
Ability to use independent judgment and resolve problems quickly.</li><li>
Ability to identify work priorities and follow them to complete daily tasks.</li></ul><div><b>
Condition of Employment</b></div><div><b>
Out of State Applicants that apply to Springfield vacancies in classifications in the occupational area of Professional, Semi-Professional, or Managerial will be subject to the following Condition of Employment</b>: Pursuant to the State University Civil Service System, an out-of-state resident who is hired into this position <b>must establish Illinois residency within 180 calendar days of their start date.</b></div></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div><br>
</div><p></p><br>
<br>
<br>
<div><div><p>If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.</p>
<p><b><i>The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, </i></b><b><i>patient care,</i></b><b><i> research and service to the community.</i></b><br>
<br>
The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the<br>
&quot;Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act.&quot;</p>
<p>Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.</p>
<p>Pre-employment background screenings required.</p></div></div></div>

Medical Office Coordinator (4963)

Memorial Health System

<div><p>In an environment of continuous quality improvement, the Outpatient Services Technician is responsible for providing a full service of patient registration and other basic care responsibilities in the Outpatient Services center. Basic patient care functions will include phlebotomy, EKG, drug/alcohol screening and specimen collection, etc. Exhibits the MHS Standards of Excellence and exercises strict confidentiality at all times.</p><p>
</p><p><b>Job Functions:</b></p><ul><li>
Provides safe environment for care of patients.</li><li>
Maintains strict confidentiality at all times.</li><li>
Accurately interprets written and verbal orders from physicians. Collects specimens appropriate to order.</li><li>
Performs services such as ECG&rsquo;s, drug screens and nasal washings as needed to ensure efficient patient treatment.</li><li>
Demonstrates appropriate use of AIDET when registering patients.</li><li>
Enters new patient data and/or verifies patient records are up-to-date, confirms the completeness of the electronic health record (EHR), makes changes as necessary, and completes an accurate registration.</li><li>
Verifies insurance eligibility and benefits on each patient.</li><li>
Performs estimations on ordered tests.</li><li>
Collects out-of-pocket liabilities from patients upfront and applies and reconciles daily point-of-service cash reports.</li><li>
Refers patient accounts to financial counselors when further explanation/education is needed regarding out-of-pocket liabilities, payment plans, etc.</li><li>
Maintains compliance in RQI.
</li><li>Assumes all other duties and responsibilities as necessary.</li></ul><p><b>
Minimum Education/Experience Required:</b></p><ul><li>
High School Diploma, GED, or equivalent required.</li><li>
Completion of a board eligible phlebotomy course with certification obtained preferred.</li><li>
Additional coursework in Medical Assisting or previous hospital, physician office or other healthcare setting experience preferred.</li><li>
Basic Life Support (BLS) required &ndash; will obtain during hospital orientation.</li></ul><p>
</p><p><b>Special Knowledge, Skills, Training:</b></p><ul><li>
Typing, spelling, basic medical terminology, interpersonal skills and familiarity with computers.</li></ul><p>
</p><p><b>Compensation Details: </b>Education, experience, and tenure may be considered along with internal equity when job offers are extended.<br>
</p><p><b>Benefits: </b>Memorial Health System is proud to offer an affordable, comprehensive benefit package to all full time and flex time employees. To learn more about the many benefits we offer, please visit our website at www.mhsystem.org/benefits.
</p><p></p><p><b>Bonus Eligibility: </b>Available to qualifying full or flex time employees. Eligibility will be determined upon offer.<b>
</b></p><p></p><p>Memorial Health System is an equal opportunity provider and employer.</p><p>
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at https://www.ocio.usda.gov/document/ad-3027, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, S.W., Stop 9410, Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov.</p><p>
</p><ul><li><b>Memorial Health System is a federal drug-free workplace. This policy prohibits marijuana use by employees.</b></li></ul></div>

Outpatient Services Technician - Patient Registration - FT 1.0 (80 hrs biweekly)

County of San Mateo

<div>
 The
 <strong>
  San Mateo Medical Center's Patient Financial Services Department
 </strong>
 is seeking a qualified individual for the position of
 <strong>
  Patient Services Supervisor - Hospital Billing and Follow Up
 </strong>
 .
 <br/>
 <br/>
 The Patient
 <strong>
  Services Supervisor-Hospital Billing and Follow Up
 </strong>
 is responsible for:
 <br/>
 <br/>
 <ul>
  <li>
   Supervising and managing A/R (accounts receivable) follow-up staff.
  </li>
  <li>
   Ensuring timely and effective insurance and patient account collections.
  </li>
  <li>
   Monitoring staff productivity, quality, and adherence to departmental goals.
  </li>
  <li>
   Providing training, coaching, and performance evaluations for team members.
  </li>
  <li>
   Assigning workloads and prioritizing accounts based on aging and payer guidelines.
  </li>
  <li>
   Ensuring timely follow-up on unpaid claims with insurance companies, government agencies, and patients.
  </li>
  <li>
   Reviewing and resolving complex billing issues, denials, and underpayments.
  </li>
  <li>
   Supervising and analyzing denial trends and implementing corrective actions.
  </li>
  <li>
   Coordinating with coding, billing, and clinical departments to resolve claim issues and ensure accurate documentation and resubmission of denied claims.
  </li>
  <li>
   Preparing and reviewing A/R performance, aging, and productivity reports; tracking key performance indicators, such as Days in A/R, denial rate, and cash collection.
  </li>
  <li>
   Ensuring timely management of provider enrollment for Medicare and Medi-Cal payers.
   <br/>
   <br/>
  </li>
 </ul>
 This
 <strong>
  Full-Time, Regular
 </strong>
 vacancy is located in South San Francisco, and the successful hire will travel throughout the County for supervision meetings, etc.
 <br/>
 <br/>
 The
 <strong>
  ideal candidate
 </strong>
 will have at least four years of experience in hospital billing and follow up functions; be able to plan, organize, prioritize and supervise the work of hospital follow up effectively; supervise staff conducting patient billing and follow up activities; work independently with minimal supervision using initiative and sound independent judgment within established guidelines; read, interpret and apply rules, policies and procedures; maintain accurate records and files; organize work, set priorities and meet critical deadlines; communicate effectively and establish and maintain effective positive working relationships with those contacted in the course of work; and demonstrate experience working with diverse client groups and staff.
 <br/>
 <br/>
 <strong>
  NOTE:
 </strong>
 <strong>
  The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
  <br/>
  <br/>
 </strong>
 <strong>
  Examples Of Duties
  <br/>
  <br/>
 </strong>
 <strong>
  Duties may include, but are not limited to, the following:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervise and direct patient services office support and business office support staff and activities.
  </li>
  <li>
   Plan, schedule and assign office support work in admitting, registration and program billing areas.
  </li>
  <li>
   Participate in the hiring of assigned staff, recommending selection for management approval.
  </li>
  <li>
   Train assigned staff in patient services office support, business office and County procedures and policies.
  </li>
  <li>
   Evaluate employee performance, counsel employees, and effectively recommend initial corrective actions and other personnel decisions.
  </li>
  <li>
   Provide input into the budget and goal setting processes.
  </li>
  <li>
   Research and compile information from a variety of sources for the completion of forms or the preparation of periodic and special reports.
  </li>
  <li>
   Provide information to the public or to County staff that requires the use of judgment and the interpretation and application of policies, rules or procedures.
  </li>
  <li>
   Organize and maintain various patient intake, insurance billing or general files; type draft or finished materials from dictated tapes or brief instructions using a typewriter or word processor; proofread material as required.
  </li>
  <li>
   Develop, recommend and implement improved operating procedures, forms and work processes.
  </li>
  <li>
   Oversee and personally perform a variety of office administrative details such as ordering supplies, arranging for the repair of equipment, transmitting information, and keeping reference materials up to date; operate standard office equipment.
  </li>
  <li>
   Perform complex, technical, difficult and/or specialized office support related to the patient services or business office area.
  </li>
  <li>
   Provide off hours support as required.
  </li>
  <li>
   Perform related duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Knowledge of:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervisory principles and practices, including work planning, scheduling, review and evaluation and employee training and corrective action.
  </li>
  <li>
   Policies, procedures and medical terminology related to the organizational area to which assigned.
  </li>
  <li>
   Applicable laws, ordinances, rules and regulations.
  </li>
  <li>
   Business office management practices and procedures, including records management and the operation of standard office equipment.
  </li>
  <li>
   Business arithmetic, including percentages and decimals.
  </li>
  <li>
   Correct English usage, including spelling, grammar and punctuation.
  </li>
  <li>
   Business data processing principles and the use of word processing or computing equipment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skill/Ability to:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Plan, assign, supervise, review and evaluate the work of others.
  </li>
  <li>
   Train others in work procedures.
  </li>
  <li>
   Analyze and resolve office administrative problems.
  </li>
  <li>
   Read, interpret and apply rules, policies and procedures.
  </li>
  <li>
   Organize, research and maintain patient and general files.
  </li>
  <li>
   Compose routine correspondence independently or from brief instructions.
  </li>
  <li>
   Use initiative and sound independent judgment within established guidelines.
  </li>
  <li>
   Establish and maintain effective working relationships with those contacted in the course of the work.
  </li>
  <li>
   Organize and prioritize work, meet critical deadlines and follow up on assignments with a minimum of supervision.
  </li>
  <li>
   Operate standard office equipment, including a word processor, computer terminal and centralized telephone equipment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education and Experience:
  <br/>
  <br/>
 </strong>
 Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
 <br/>
 <br/>
 <ul>
  <li>
   Four years of patient services assistant experience providing office support in a medical or clinic setting.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Application/Examination
  <br/>
  <br/>
 </strong>
 <strong>
  Open &amp; Promotional. Anyone may apply
 </strong>
 . Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.
 <br/>
 <br/>
 The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.
 <strong>
  All examinations will be given in the County of San Mateo, California and applicants must participate at their own expense.
  <br/>
  <br/>
 </strong>
 <strong>
  IMPORTANT
 </strong>
 :
 <strong>
  Applications for this position will only be accepted online.
 </strong>
 If you are currently on the County's website, you may click the
 <strong>
  "Apply"
 </strong>
 button. If you are not on the County's website, please go to
 <strong>
  httsp://jobs.smcgov.org/
 </strong>
 to apply. A supplemental application form must be submitted in addition to our regular employment application form.A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.
 <strong>
  Online applications must be received by the Human Resources Department before midnight on the final filing date.
  <br/>
  <br/>
 </strong>
 <strong>
  TENTATIVE RECRUITMENT SCHEDULE
  <br/>
  <br/>
  Final Date for Filing: Wednesday, April 1, 2026, at 11:59PM PST
  <br/>
  <br/>
  Application Screening: Thursday, April 2-7, 2026
  <br/>
  <br/>
  Combined Civil Service/Department Interviews: Week of April 20, 2026
  <br/>
  <br/>
 </strong>
 <strong>
  About The County
  <br/>
  <br/>
 </strong>
</div>


Patient Services Supervisor - Hospital Billing and Follow Up

Advocate Aurora Health

<div><p><b>Major Responsibilities:</b></p><div><div><p>
Oversees the daily activities of the patient service area to ensure department standards are met. Educates staff of any changes pertinent to their roles. Orders supplies according to budget guidelines and department needs.<br>
</p></div><p></p><div><p>Identifies staffing needs and communicates those needs to leadership. Ensures all personnel department policies and procedures are followed.</p></div><div><p><br>
</p></div><div><p>Acts as a resource to patient services staff, which includes training/orienting, providing day-to-day work direction, and giving input on performance. Assigns, monitors and reviews progress and accuracy of work, directs efforts and provides guidance on more complex issues/concerns.</p></div><div><p><br>
</p></div><div><p>May generate daily staff work schedules to provide maximum efficiency and patient throughput (i.e. daily work assignments; break and lunch schedules; training and team meeting schedules.) Shifts staffing to accommodate peak patient volume hours.
</p></div><div><p>Click here to enter text.<br>
</p></div><p></p><div><p>Assists with human resource responsibilities, which may include interviewing and selection of new employees, staff development, resolution of employee concerns, and employee engagement. Assists in interpreting department policies and procedures and advises and updates staff on procedural changes. May support payroll and time-keeping activities.<br>
</p></div><p></p><div><p>Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization&rsquo;s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety.</p></div><p></p><div><p><br>
Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA).<br>
</p></div><p></p><div><p>Knows insurance basics and recognizes commercial and government plans. Understands which plans AAH contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates.</p></div><div><p><br>
</p></div><div><p>Has knowledge of which rules, forms and questions must be enforced to make sure AAH remains compliant with government agencies and regulations. Examples are: HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required.</p></div></div><div><div><p><br>
</p></div><div><p>May schedule patient appointments; may also coordinate cancellations, reschedules, wait list requests, and recall requests. Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. May perform visit closure, including checking out patients after their visit, scheduling follow-up appointment(s), and providing patients with the after-visit summary.</p></div><div><p><br>
</p></div><div><p>Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Proactively communicates issues involving customer service and process improvement opportunities to management.</p></div><div><p><br>
</p></div><div><p>Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc.</p></div><div><p><br>
</p></div><div><p>Monitors and works assigned electronic health record work queues, following the department&rsquo;s approved process.</p><p></p><p>
Assists in directing and coordinating the daily operations of the Patient Access Services function. Aids staff as necessary to ensure compliance with department policies and procedures. Assists leadership with staffing oversight, key performance and reporting analysis, QA process and other duties as assigned.</p></div></div><p></p><p><b>
Licensure, Registration, and/or Certification Required:</b></p><p>
None Required.</p><p></p><p><b>
Education Required:</b></p><p>
High school diploma or GED.</p><p></p><p><b>
Experience Required:</b></p><p><b>
</b>Two years of experience in either Patient Access or any of the following related experience; general physician office support or billing office, insurance office, customer service/hospitality, or call center (any industry).</p><p></p><p><b>
Knowledge, Skills &amp; Abilities Required:</b></p><div><p>
Demonstrates the Advocate Health purpose, values and behaviors.</p></div><div><p><br>
</p></div><div><p>Demonstrated ability to effectively act as a resource to other teammates.<br>
</p></div><p></p><div><p>Ability to effectively communicate policies and procedures and provide coaching to teammates.<br>
</p></div><p></p><div><p>Demonstrated leadership skills such as delegation, team building, managing multiple priorities, problem solving, and decision making.<br>
</p></div><p></p><div><p>Analytical skills including the ability to facilitate data collection to be used for current operations and future planning.<br>
</p></div><p></p><div><p>Demonstrated ability to lead a team by motivating and facilitating teammate professional growth and development.<br>
</p></div><p></p><div><p>Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision.
</p><p></p><div><div><p>Strong attention to detail and accuracy.</p></div><div><p><br>
</p></div><div><p>Excellent customer service skills in a variety of situations. Must have excellent service recovery skills.</p></div><div><p><br>
</p></div></div><div><div><p>Excellent communication (written &amp; verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor.</p></div><div><p><br>
</p></div><div><p>Ability to collaborate with physicians and clinical team members to ensure all patient needs are met.</p></div><div><p><br>
</p></div><div><p>Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan.</p></div><div><p><br>
</p></div><div><p>Interact with physicians and their staff to resolve issues related to the patient care.</p></div><div><p><br>
</p></div><div><p>Collect and manage payments including cash payments and follow security related to cash handling.</p></div><div><p><br>
</p></div><div><p>Strong understanding and comfort level with computer systems. Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology.</p></div><div><p><br>
</p></div><div><p>Understanding of basic medical and insurance terms and abbreviations typically used in a patient scheduling and registration process.</p></div><div><p><br>
</p></div><div><p>HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations. Ability to handle sensitive and confidential information according to internal policies.</p></div><div><p><br>
</p></div><div><p>General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers. Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements.<br>
</p></div><p></p><div><p>Excellent organizational skills.</p></div><div><p><br>
May assist with additional duties, including but not limited to orientation and training for patient services teammates; patient communications, including patient dismissals; participating in committees or quality improvement projects; supporting clinicians&rsquo; quality metrics; and editing of clinicians&rsquo; schedules.</p><p></p><p><b>
Physical Requirements and Working Conditions:</b></p></div></div></div><div><p>
This position requires travel, therefore, will be exposed to weather and road conditions.<br>
</p></div><p></p><div><p>Operates all equipment necessary to perform the job.<br>
</p></div><p></p><div><p>Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients.<br>
</p></div><p></p><div><p>Must be able able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.<br>
</p></div><p></p><div><p>Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts.</p></div><div><p><br>
</p></div><div><p>Must be able to push/pull up to 50 lbs. with assistance.<br>
</p></div><p></p><div><p>Sensory requirements include vision, hearing and touch. Must also be able to speak clearly.</p></div><div><p><br>
</p></div><div><p>Must be able to use hands with fine motor skills for keyboard data entry.<br>
</p></div><p></p><div><p>May be asked to work a flexible schedule at times to meet the needs of the department.
</p></div><p></p><p><i>DISCLAIMER
</i></p><p><i>All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
</i></p><p></p><p><i>This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position.</i><i> </i><i>Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.</i></p></div>

Patient Service Representative (PSR) Lead - Clinic

Allegheny Health Network

<div><h2 class="jobSectionHeader"><b>Company :
</b></h2>Allegheny Health Network
<h2 class="jobSectionHeader"><b>Job Description :
</b></h2><p>GENERAL OVERVIEW:
</p><p>Under the direction of the Manager of PAS, this position performs day to day oversight of Patient Registration, Financial Counseling, Insurance Verification and Scheduling as applicable. Performs as a staff leader and technical expert for revenue cycle functions by identifying and providing training needs, resolving work related issues and technical problems. Monitors, tracks and adjusts staff work flow based upon key performance indicators.
</p><p></p><p>ESSENTIAL RESPONSIBILITIES:
</p><ul><li>Coordinates activities and work flow for the department processes including performing staff functions. (30%)
</li><li>Participates in monitoring, tracking, and assists in evaluating staff performance and productivity as established by department/hospital goals. (20%)
</li><li>Ensures staff competency and compliance with all technical and clerical components of the patient access process as per policies and regulatory requirements. (10%)
</li><li>Supports leadership team in organizational goals and initiatives. Serves as a departmental leader to staff, patients and internal and external customers. (20%)
</li><li>Identifies and resolves registration, scheduling, insurance verification, coding, and billing issues and takes appropriate action. (20%)
</li><li>Performs other duties as assigned or required.
</li></ul><p></p><p>QUALIFICATIONS:
</p><p>Minimum
</p><ul><li>High school diploma or GED; or one &ndash; three months related experience and/or training; or equivalent combination of education and experience.
</li><li>3-5 years&rsquo; related experience.
</li><li>Experience with medical terminology.
</li><li>Experience with various computer software programs.
</li></ul><p></p><p>Preferred
</p><ul><li>Associate&rsquo;s degree.
</li><li>Experience with benefit verification, collections, and financial counseling.
</li><li>Experience with ICD-9 coding.
</li></ul><p></p><p><b><i>Disclaimer: </i></b><i>The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
</i><br>
<br>
<b><i>Compliance Requirement </i></b><i>: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
</i><br>
<br>
<i>As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company&rsquo;s Handbook of Privacy Policies and Practices and Information Security Policy.
</i><br>
<br>
<i>Furthermore, it is every employee&rsquo;s responsibility to comply with the company&rsquo;s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
</i></p><p></p><p>Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
</p><p></p><p>We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
</p><p></p><p>For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
</p><p></p><p>California Consumer Privacy Act Employees, Contractors, and Applicants Notice</p></div>

Patient Access Team Lead - AHN Cancer Institute - St. Vincent Hospital - Full Time

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