patient relations coordinator

Seva Dental Team

<div>
 
 
 
 
 
 Grandville Family Dental Care | Full-Time
 
 
 
 
 
 
 
 
 
 
 At Grandville Family Dental Care
 
 &nbsp; (part of Seva Dental Team
 
 ), the front desk is not just a desk. It is mission control.
 
 
 🚀
 
 
 
 
 
 
 
 
 
 We are looking for a
 
 full-time Patient Relations Coordinator (PRC)
 
 who knows how to keep a busy dental office running smoothly while making patients feel genuinely welcomed, cared for, and confident from check-in to check-out.
 
 
 
 
 
 
 
 
 
 If you are organized, warm, fast on a computer, and know dental front office workflows, this could be a great fit.
 
 
 
 
 
 
 
 
 
 
 
 
 Why this role matters
 
 
 
 
 
 
 
 
 
 
 
 The patient experience is the foundation of everything we do. As our PRC, you are the first impression, the steady hand during a busy day, and the person who helps patients leave with clarity, confidence, and their next visit scheduled. You are the hub of the office and a huge part of what makes the practice successful.
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 
 
 
 
 
 
 
 You will help create an excellent patient experience while keeping the front office organized and on track.
 
 
 
 
 
 
 
 
 
 
 
 Day-to-day responsibilities include:
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 Answering patient calls throughout the day
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Scheduling and confirming appointments
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Checking patients in and out
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Verifying patient insurance benefits and eligibility prior to appointments
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Reviewing and documenting patient financial and insurance responsibility with 100% accuracy
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Collecting payments for services performed
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Managing the daily patient schedule
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Reaching out to patients due for treatment or hygiene visits
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Using scheduling tools to fill cancellations and past-due appointments
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 &middot;
 
 &nbsp;Following up on outstanding and past insurance claims as needed
 
 
 
 </li>
 <li>
 
 
 
 
 &middot;
 
 &nbsp;Posting insurance payments and EOBs accurately
 
 
 
 </li>
 <li>
 
 
 
 
 
 Collecting past-due balances
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Supporting the team during morning huddles and throughout the day
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 
 
 
 
 
 
 
 This role is for someone who can juggle details, communicate clearly, and keep calm when the day gets busy.
 
 
 
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 Strong computer skills and confidence learning systems quickly
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Ability to multitask in a fast-paced environment
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Professional, positive, service-focused attitude
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Team player who works well with others
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 2+ years of experience in a direct customer-facing role
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Dental office experience preferred
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Experience with insurance verification, posting insurance and EOBs required
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Familiarity with dental practice management software is a plus
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 
 Benefits
 
 
 
 
 
 
 
 
 
 
 
 We take care of our team, too.
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 Medical insurance
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Vision insurance
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Life insurance
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Seva Dental coverage (includes immediate family)
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 401(k)
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Holiday pay
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 PTO
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Monthly bonus opportunity
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 
 Ready to Join Grandville Family Dental Care?
 
 
 
 
 
 
 
 
 
 
 
 If you love creating a great patient experience, thrive in a busy office, and know your way around dental front office operations, we&rsquo;d love to meet you.
 
 
 
 
 
 
 
 
 Come be the reason patients feel taken care of before they even sit in the chair.
 
 
 
 
 
 
 🦷✨
 
 
 
</div>

Dental Patient Relations Coordinator

Aga Khan University

<div><div>Coordinator - Patient Referral Services (Multan) - (260000Y9)</div><div><div> 
</div><div><div><div>Coordinator - Patient Referral Services (Multan)
Department: Patient Access
Entity: Aga Khan University Hospital
Location: Multan, Pakistan
Introduction:
The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 300+ Clinical Laboratories, 50+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health systems offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.
Responsibilities:
You will be responsible to:<ul><li><div>
 Project a professional and patient friendly image of AKUH</div></li><li><div>
 Provide information on AKUH services to patients</div></li><li><div>
 Provide cost estimates and expected length of stay at AKUH to patients</div></li><li><div>
Arrange priority appointments at AKUH</div></li><li><div>
Assist post discharge patients in getting their reports, follow ups and billing matters</div></li><li><div>
Liaise with the AKUH collection point staff in terms of patient facilitation</div></li><li><div>
Marketings calls to corporates and leading physicians and hospitals, promoting AKUH services.</div></li><li><div>
Arrange awareness sessions, medical camps as per advice of Manager</div></li><li><div>
Develop strong relations with leading physicians, Hospitals &amp; Government Depts</div></li></ul></div></div></div><div> 
</div><div><div><div><div><div>
Qualifications - External</div></div></div></div></div></div><div> 
Requirements:
You should have:<ul><li> a bachelor&rsquo;s degree in business administration, Administrative Science or equivalent, preferably a Master&rsquo;s degree in the same</li></ul>
preferably at least two years of relevant experience, while having clinical education and experience related to medicine, nursing or pharmacy will be preferred<ul><li> resilience and ability to work under pressure and meet stringent deadlines</li><li> ability to effectively work in teams as well as independently</li><li> positive attitude with drive for achieving results with minimal resources</li><li> proficiency in the use of computer applications, particularly MS Office</li><li> willingness to travel (mostly national) as per needs.</li></ul>
Comprehensive employment reference checks will be conducted.<div> 
</div></div><div>
Primary Location: Pakistan</div><div>
Organisation: Aga Khan Hospital &amp; Medical College</div><div>
Employee Status: Regular</div><div>
Job Type: Standard</div><div>
Job Posting: 07/04/2026, 12:28:44 AM</div><div>
Closing Date: 21/04/2026, 1:59:00 PM</div></div>

Coordinator - Patient Referral Services (Multan)

<div><div>Coordinator - Patient Referral Services (Larkana) - (260000Y5)</div><div><div> 
</div>Coordinator - Patient Referral Services (Larkana)
Department: Patient Access
Entity: Aga Khan University Hospital
Location: Karachi, Pakistan
Introduction:
The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 300+ Clinical Laboratories, 50+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health systems offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.
Responsibilities:
You will be responsible to:<ul><li><div>
 Project a professional and patient friendly image of AKUH</div></li><li><div>
 Provide information on AKUH services to patients</div></li><li><div>
 Provide cost estimates and expected length of stay at AKUH to patients</div></li><li><div>
Arrange priority appointments at AKUH</div></li><li><div>
Assist post discharge patients in getting their reports, follow ups and billing matters</div></li><li><div>
Liaise with the AKUH collection point staff in terms of patient facilitation</div></li><li><div>
Marketings calls to corporates and leading physicians and hospitals, promoting AKUH services.</div></li><li><div>
Arrange awareness sessions, medical camps as per advice of Manager</div></li><li><div>
Develop strong relations with leading physicians, Hospitals &amp; Government Depts</div></li></ul></div><div></div><div><div> 
</div>Requirements:
Requirements
You should have:<ul><li> Minimum bachelor&rsquo;s degree from a recognized institution.</li><li>Candidates with a clinical background (Nursing, Pharmacy, or Medicine) will be preferred.</li><li>A master&rsquo;s degree in health management, Healthcare Administration, Business Administration, or a related field will be an advantage.</li></ul>
resilience and ability to work under pressure and meet stringent deadlines<ul><li>ability to effectively work in teams as well as independently</li><li>positive attitude with drive for achieving results with minimal resources</li><li>proficiency in the use of computer applications, particularly MS Office</li><li>willingness to travel (mostly national) as per needs.</li></ul><div> 
</div></div><div>
Primary Location: Pakistan</div><div>
Organisation: Aga Khan Hospital &amp; Medical College</div><div>
Employee Status: Regular</div><div>
Job Type: Standard</div><div>
Job Posting: 07/04/2026, 9:58:56 AM</div><div>
Closing Date: 21/04/2026, 1:59:00 PM</div></div>

Coordinator - Patient Referral Services (Larkana)

<div><div>Coordinator - Patient Referral Services (Sukkur) - (260000Y6)</div><div><div> 
</div>Coordinator - Patient Referral Services (Sukkur)
Department: Patient Access
Entity: Aga Khan University Hospital
Location: Karachi, Pakistan
Introduction:
The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 300+ Clinical Laboratories, 50+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health systems offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.
Responsibilities:
You will be responsible to:<ul><li><div>
 Project a professional and patient friendly image of AKUH</div></li><li><div>
 Provide information on AKUH services to patients</div></li><li><div>
 Provide cost estimates and expected length of stay at AKUH to patients</div></li><li><div>
Arrange priority appointments at AKUH</div></li><li><div>
Assist post discharge patients in getting their reports, follow ups and billing matters</div></li><li><div>
Liaise with the AKUH collection point staff in terms of patient facilitation</div></li><li><div>
Marketings calls to corporates and leading physicians and hospitals, promoting AKUH services.</div></li><li><div>
Arrange awareness sessions, medical camps as per advice of Manager</div></li><li><div>
Develop strong relations with leading physicians, Hospitals &amp; Government Depts</div></li></ul></div><div></div><div><div> 
</div>Requirements:
You should have:<ul><li> Minimum bachelor&rsquo;s degree from a recognized institution.</li><li>Candidates with a clinical background (Nursing, Pharmacy, or Medicine) will be preferred.</li><li>A master&rsquo;s degree in health management, Healthcare Administration, Business Administration, or a related field will be an advantage.</li></ul>
resilience and ability to work under pressure and meet stringent deadlines<ul><li>ability to effectively work in teams as well as independently</li><li>positive attitude with drive for achieving results with minimal resources</li><li>proficiency in the use of computer applications, particularly MS Office</li><li>willingness to travel (mostly national) as per needs.</li></ul><div> 
</div></div><div>
Primary Location: Pakistan</div><div>
Organisation: Aga Khan Hospital &amp; Medical College</div><div>
Employee Status: Regular</div><div>
Job Type: Standard</div><div>
Job Posting: 07/04/2026, 9:58:18 AM</div><div>
Closing Date: 21/04/2026, 1:59:00 PM</div></div>

Coordinator - Patient Referral Services (Sukkur)

Gonzaba Medical Group

<div>General Summary: The Patient Retention Coordinator will be responsible for increasing patient loyalty and enhancing overall patient retention efforts with a focus on reducing patient dis-enrollments. These efforts will include calling patients who have disenrolled to determine reasons for their departure, as well as retention efforts to bring them back to Gonzaba Medical Group (GMG). This role will also identify negative disenrollment trends and report them to leadership for resolution. The Patient Retention Coordinator will work collaboratively across departments to carry out the patient retention strategy and resolve all service issue complaints. 
 
Supervisory Responsibilities: This position has no supervisory responsibilities.
General Requirements: All duties performed will be done accurately and in a timely manner.
1. Bilingual (English/ Spanish) fluency preferred.
 
2. Supports other departments, initiatives, and projects across the organization by supplying any needed patient disenrollment data. 
3. Identify opportunities to optimize company systems and processes that will enhance retention efforts and/or patient satisfaction. 
4. Will work collaboratively across departments to carry out the patient retention strategy and resolve all service issue complaints.
 
5. Participates in select committees and workgroups as needed to report on disenrollment data and trends. 
6. Comprehensive knowledge of healthcare regulations, HIPAA compliance, and patient data confidentiality. 
7. Participates in educational programs as needed.
 
8. Other duties as assigned. 
9. Commitment to maintaining patient confidentiality and adhering to HIPAA guidelines. 
 
Essential Job Responsibilities:
 
1. Contact all patients who disenroll from a Managed Care plan to collect feedback and identify key reasons that contributed to their departure from GMG.
 
2. Retain current patients, as well as &ldquo;save&rdquo; patients who have disenrolled from GMG&rsquo;s managed care plans, utilizing effective communication strategies outlining GMG&rsquo;s unique model of care. 
3. Log reasons, issues, complaints related to patient dis-enrollments in Salesforce, a Customer Relationship Management (CRM) database.
 
4. Regularly review patient feedback to identify opportunities that can positively impact the patient experience while also building patient loyalty and trust. 
5. Verify patient insurance eligibility using online insurance provider portals and other online verification systems. 
6. Send disenrollment notification letters to all patients who cannot be contacted through standard outreach methods.
Work Environment: Depending upon the area assigned, maybe 100% clinical setting, office setting in a clinical environment, or outdoors. Exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment.
 
 
Mental / Physical Requirements: Requires manual dexterity, sitting, standing, stooping, reaching, kneeling, crouching, bending, walking, lifting up to 10 lbs. Close vision and ability to adjust focus. Must be able to work efficiently under moderate pressure or time constraints. 
 
Additional Information: Gonzaba Medical Group is seeking team members who contribute as A-Players, demonstrate a strong work ethic, are committed to our culture and core values. 
 
Other Duties As Assigned: The above job description is not intended to be an all-inclusive list of duties and standards of the position. Team members will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Responsibilities, knowledge, skills, abilities, and work environments may change as needs evolve. 
Education and Training: Minimum high school education or equivalent required. Bachelor&rsquo;s degree in healthcare administration, a related field, or equivalent work experience preferred.
Experience: 1+ year experience in patient retention, customer relations, or a related role within the healthcare industry, preferably in a managed care setting. 
 
Other Requirements: Computer Skills: Skilled in use of computer/EMR systems. Knowledge of Word processing software, spreadsheet software, Internet, and database software.</div>

Patient Retention Coordinator

Aviary

<div>Patient Experience Coordinator - Contractor Only

Job Title: Patient Experience Coordinator

Classification: Part Time/1099 Contractor

Work Structure: Fully Remote

Hours/Shift: Mon-Fri + every other Saturday; 6.5 hours/day, between hours of 8am and 10pm ET

Team: Clinical Operations

Reporting to: Senior Manager, Cardiac Rehab

Location: United States

Compensation: $18-$21 per hour *(based upon level of experience) 


What we're looking for

Our mission is to empower everyone to live a long, full, and optimal life by redefining the future of heart health. We do this by working with patients to design a recovery program to meet their needs and ensure maximum benefits to their health. We are seeking a dependable, detail-oriented Patient Experience Coordinator to provide exceptional support to our patients and providers to ensure sessions are completed without any issue. 


Responsibilities
<ul>
<li>Schedule patient sessions and provide reminders about upcoming sessions</li>
<li>Complete task tickets as assigned to ensure patient schedules are accurate</li>
</ul>
through the duration of their time with Aviary Health
<ul>
<li>Communicate with providers and other care team members about patient scheduling delays or changes</li>
<li>Engage with patients using chat system, email, video conference, and phone</li>
<li>Educate patient about program offerings and use of the Aviary Health app</li>
<li>Troubleshoot any session technical issues that may arise, this includes supporting patients in joining virtual Zoom sessions from a Aviary Health-issued device or the patient's personal device</li>
<li>Collect regular feedback from patients and share insights with the Operations Team</li></ul> 


Your Past Experience
<ul>
<li>1-3 years of customer support experience</li>
<li>Preferred 1+ years of healthcare experience</li>
<li>Tech support background</li>
<li>Experience with Android and Apple operating systems</li>
<li>Excellent verbal communication skills</li>
<li>Excellent writing skills</li>
<li>Patient scheduling</li>
<li>Excellent attention to detail</li>
<li>Organized; strong ability to prioritize work appropriately and manage time</li>
</ul>
Requirements
<ul>
<li>Quiet workspace with consistent, high-speed internet access</li>
<li>Reliable computer with headphones/headset if needed</li>
<li>Working, reliable cell phone line to make outgoing calls and receive incoming calls *(VOIP application will be provided)</li></ul> 

<ul><li>Note: This is a 1099 contractor position</li></ul></div>

Customer/ Patient Experience Coordinator- Contract

Pinnacle Fertility

<div>
 
 
 About Us
 
 
 
 Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at
 
 www.pinnaclefertility.com
 
 .
 
 
 
 
 
 
 About the Role
 
 
 
 The
 
 Patient Experience Coordinator
 
 plays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer-service oriented, and thrive in fast-paced environments. As a
 
 Patient Experience Coordinator
 
 , you will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care.
 
 
 
 
 
 We are seeking a
 
 Patient Experience Coordinator
 
 to join our dedicated team at
 
 Pinnacle Fertility - Washington
 
 in
 
 Bellevue.
 
 This is a
 
 full-time, onsite position
 
 , working
 
 Monday through Friday with availability from 7:00 AM - 4:00 PM.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
 </li>
 <li>
 Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
 </li>
 <li>
 Maintain accurate patient records, process billing information, and collect copays.
 </li>
 <li>
 Ensure the reception area is clean, organized, and welcoming for all visitors.
 </li>
 <li>
 Floating and traveling between clinic locations.
 </li>
 <li>
 Assist with additional projects and administrative duties as assigned.
 </li>
 </ul>
 
 
 
 
 
 Position Requirements
 
 
 <ul>
 <li>
 
 Education:
 
 High school diploma or equivalent required.
 </li>
 <li>
 
 Experience:
 
 1-2 years of experience in a medical office, customer service, or front desk role.
 </li>
 <li>
 
 Skills:
 
 </li>
 <li>
 Strong communication, organizational, and multitasking skills.
 </li>
 <li>
 Proficiency with electronic medical records (EMR) and basic computer skills.
 </li>
 <li>
 
 Flexibility:
 
 Must be flexible and available to travel to other satellite clinic locations and provide coverage on holidays and weekends as needed.
 </li>
 </ul>
 
 
 
 
 
 Compensation &amp; Benefits
 
 
 <ul>
 <li>
 
 Hourly Rate:
 
 $21.00 - $32.00 per hour (final offers based on experience, skills, and qualifications)
 </li>
 <li>
 
 Benefits:
 
 Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.
 </li>
 </ul>
 
 
 
 
 
 Diversity &amp; Inclusivity at Pinnacle Fertility
 
 
 
 At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.
 
</div>

Patient Experience Coordinator

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