patient relations coordinator

Dr. Sulaiman Al Habib Medical Group

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   About Dr. Sulaiman Al Habib Medical Group:
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  With a vision to be the most trusted healthcare provider in medical excellence and patient experience globally, Dr. Sulaiman Al Habib Medical Group (HMG) has become the largest provider of comprehensive medical services in the Middle East. It is currently operating 20 medical facilities across KSA, UAE and Bahrain.
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  Our mission is to develop and operate state of the art medical facilities and provide innovative healthcare services to create value for people starting from the early stages of planning and designing until final implementation, operation, obtaining the required accreditations.
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   Job Summary:
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  We are seeking dedicated and professional administrative staff to join our team. This multi-faceted role supports the efficient operation of various hospital departments by performing a wide range of clerical, administrative, and support functions. Successful candidates will be skilled in coordinating workflows, managing resources, and ensuring a high standard of service for our patients and staff.
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   Available Vacancies:
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 <ul>
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   Medical Administrator
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   Security Manager
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   Patient Experience/Relations/Services Coordinators
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   Client Services Specialist
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   Housing Supervisor
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   ASSD Coordinator
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Administrative Opportunities (Jeddah)

MEONE MEDICAL CENTER

<p>Me One Medical Center LLC is a premier <b>multispeciality medical center in Dubai</b>, offering comprehensive healthcare and aesthetic services across departments including General Medicine, Dentistry, Dermatology, Laser, Aesthetics, Gynecology, and Physiotherapy. We are committed to excellence in patient care and an exceptional patient experience for our diverse clientele.</p><p>We are currently seeking a <b>Patient Coordinator cum Chinese Language Translator</b> to join our dynamic front office and patient relations team. The ideal candidate will be fluent in Mandarin, have strong interpersonal and coordination skills, and possess the ability to communicate medical and wellness information effectively to patients.</p><p><b>Key Responsibilities:</b></p><ul><li>Welcome, guide, and assist Chinese-speaking patients throughout their visit, ensuring a smooth and professional patient journey.</li><li>Translate medical and administrative information between doctors, staff, and patients with accuracy and empathy.</li><li>Coordinate patient appointments, treatment schedules, and follow-ups.</li><li>Handle patient inquiries in person, via phone, WhatsApp, and social media platforms in Chinese and English.</li><li>Explain treatment plans, procedures, and pricing clearly to patients.</li><li><b>Upsell and promote IV infusion therapies, wellness and detox packages, skin and aesthetic treatments</b> while interacting with patients in a consultative and professional manner.</li><li>Maintain patient satisfaction by addressing feedback and concerns promptly.</li><li>Assist marketing and business development teams in promoting services to the Chinese community in Dubai.</li><li>Ensure all communications comply with confidentiality and medical ethics standards.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree or equivalent qualification.</li><li><b>Fluent in Mandarin Chinese and English</b> (spoken and written). Knowledge of Cantonese is a plus.</li><li><b>Previous experience in a medical, wellness, or hospitality setting</b> preferred.</li><li><b>Basic medical knowledge</b> and understanding of health, aesthetic, or wellness treatments will be an <b>added advantage</b>.</li><li>Confident in <b>upselling and explaining value-added health or aesthetic services</b> to patients.</li><li>Excellent interpersonal, communication, and organizational skills.</li><li>Presentable, patient-oriented, and empathetic personality.</li><li>Computer-literate (MS Office, CRM, or EMR systems).</li><li>Willing to work in a fast-paced, multicultural environment.</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary and performance-based incentives.</li><li>Multicultural and professional work environment.</li><li>Comprehensive training in medical and aesthetic service offerings.</li><li>Opportunities for career advancement within a growing healthcare group.</li></ul><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED7,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Application Question(s):</p><ul><li>Only candidates which meet selection criteria will be called for an interview</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>uae experience in a hospital or clinic: 2 years (Preferred)</li></ul><p>Language:</p><ul><li>chinese (Preferred)</li><li>english (Preferred)</li><li>russian (Preferred)</li></ul><p>License/Certification:</p><ul><li>should be fluent in chinese and any other language (Required)</li></ul><p>Location:</p><ul><li>Dubai (Preferred)</li></ul><p>Willingness to travel:</p><ul><li>100% (Preferred)</li></ul>

Patient Coordinator cum Language Translator (Chinese Speaking)

Johns Hopkins Aramco Healthcare

<div></div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Title</b></h2>
</div><div>PATIENT RELATIONS SPECIALIST.</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Family</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Function</b></h2>
</div><div>COO</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Code</b></h2>
</div><div>30009154</div></div><div><div><h2 class="jobSectionHeader"><b>
Reports to Job</b></h2>
</div><div>Director, Manager or Team Lead of Patient Relations</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description Summary</b></h2>
</div><div>The Patient Relations Specialist at Johns Hopkins Aramco Healthcare (JHAH) provides advanced.-level professional services to enhance patient satisfaction and uphold the organization&rsquo;s image. Responsibilities include handling and following up on patient and staff complaints, suggestions, and surveys, as well as managing special projects. The role involves overseeing the implementation of advanced Patient Relations programs and improvement initiatives.</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities %</b></h2>
</div><div>30</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Collaborate with senior management to align Patient Relations strategies with organizational goals and work with directors of other departments such as administrators risk management and legal services to ensure safe and effective patient processes
</li><li>Create and update patient relations policies and procedures and assist the Director and Senior Director with statistical reports business plans and budgets</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities %</b></h2>
</div><div>70</div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Handles complaints received from executive management senior medical advisor and Medical Services Management Department MSMD follows up and provides feedback to originators and senior management</li><li>
Utilizes academic expertise and knowledge to implement programs and serves on and leads committees and taskforce as appointed
</li><li>Works in collaboration with Directors of other departments to ensure adequate and safe patient process in place such as Administrators Risk Management and legal services</li><li>
Handle the investigation of Security code cases</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Education Required</b></h2>
</div><div>Master&rsquo;s degree in Health care administration or related field as required</div></div><div><div><h2 class="jobSectionHeader"><b>
Professional Certifications Required</b></h2>
</div><div>Medical terminology training is required. PX certificate is required.</div></div><div><div><h2 class="jobSectionHeader"><b>
Years of Experience</b></h2>
</div><div>Minimum 10 years&rsquo; experience in Patient experience, healthcare field or related field as required .</div></div><div><div><h2 class="jobSectionHeader"><b>
Languages</b></h2>
</div><div>English:Fully Proficient ; Arabic:Fully Proficient</div></div><div><div><h2 class="jobSectionHeader"><b>
Functional Competencies</b></h2>
</div><div><ul><li>Due Diligence</li><li>
Audit Reporting</li><li>
Data Collection</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core Competencies</b></h2>
</div><div><ul><li>Excellence</li><li>
Integrity</li><li>
Accountability</li><li>
Cybersecurity</li><li>
Person-Centered Care</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Acknowledgement</b></h2>
</div><div>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Title</b></h2>
</div><div>No</div></div><div><div><h2 class="jobSectionHeader"><b>
Supplemental Work/Experience/Education Information</b></h2>
</div><div>N/A</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Description</b></h2>
</div><div>N/A</div></div></div></div></div></div></div></div><p></p>

PATIENT RELATIONS SPECIALIST.

RG Stone Urology & Laparoscopy Hospital

<div><div><div><div><div><div><div><p>Designation: Patient Care Coordinator / Executive
</p><p>Qualification: Graduate or Above
</p></div><div><div><p>Department: Mar
</p><p>Work Experience: 1-6</p><br>
</div></div></div><br>
<div><p>Total Opening: 4
</p><p>Location: Bardez, Goa</p><br>
</div><br>
<div><p>Job Description</p>
<p><b>Role:- </b>Patient Care Coordinator/Executive</p>
<p><b>What You&rsquo;ll Do: -</b></p>
<ul><div>Answers incoming Calls &amp; Emails of patients in a professional and courteous manner.</div>
<div>Management and resolve patient complaints and queries related to Doctors, Hospital &amp; services we are providing being raised via call, E-mail &amp; through official Website as well any other digital source.</div>
<div>Assist patient by informing the procedure to be followed to proceed further.</div>
<div>Monitor automated systems for placing collect calls and intervene for a callers needing assistance.</div>
<div>To give priority to emergency call and to co-ordinate with the concern person / respective department for the same.</div>
<div>Review and follow-up on patient accounts in a timely manner.</div>
<div>Enter and update correct patient data into the computer data bases.</div>
<div>To be involved in quality Assurance / Quality control activities.</div>
<div>To perform all the jobs as may be assigned.</div>
<div>Participation in Continuous Quality Improvement.</div>
<div>Comply with company policy and procedures and pertinent laws or regulations.</div></ul><br>
<p><br>
<b>What We Are Looking for:</b></p>
<ul><div>Any Graduate</div>
</ul>
<p><b>What We Offer:</b></p>
<ul><div>Competitive salary and benefits package</div>
<div>Opportunities for professional development and career growth</div>
<div>A collaborative and inclusive work environment</div>
</ul>
<p><b>Mandatory Skills</b></p>
<p>Laboratory, Diagnostics, Lab</p>
<p><b>Department</b></p>
<p>Marketing and Clinical Programs</p></div></div></div></div></div></div><p></p>

Patient Care Coordinator / Executive

Trillium Health Resources

<div><div><b>Pay Plan Title: </b>Coordinator</div><div><b>
Working Title: </b>Claims Relations Coordinator</div><div><b>
Cost Center: </b>4300/Claims</div><div><b>
Position Number: </b>91014</div><div><b>
FLSA Status: </b>Exempt</div><div><b>
Posting Salary Range: </b>$54,106 - $68,173</div><div><b>
Office Location: </b>Remote within North Carolina</div><div></div><div><b><br>
POSTING DETAILS:</b></div><div></div><div><b><br>
Make an Impact</b></div><div></div><div><br>
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.</div><div></div><div><b><br>
Why Work for Us</b>?</div><div></div><div><br>
Trillium believes that empowering others begins with supporting our team. We offer our employees:</div><div></div><div><br>
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A collaborative, mission-driven work environment</li><li>
Competitive benefits and work-from-home options for most positions</li><li>
Opportunities for professional growth in a diverse inclusive culture</li></ul></div><div></div><div><br>
Every day, our work changes lives &ndash; from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.</div><div></div><div><br>
If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!</div><div></div><div><b><br>
What We&rsquo;re Looking For</b></div><div></div><div><br>
Trillium Health Resources has a career opening for a Claims Relations Coordinator to join our Claims team. The primary responsibilities in this role include managing and coordinating claim issues received by providers, members, or other entities via telephone call, email, and ticket system. The coordination of claim issues includes providing support and information to the provider community. This position will research and gather necessary information regarding claim issues and relay the resolution and/or summary of these issues to the provider community. This position will also be responsible for tracking, reviewing, and coordinating timely and accurate responses that may include inquiries, claims issues, and escalations submitted by the State Department.</div><div></div><div><b><br>
On a typical day, you might:</b></div><div></div><div><br>
<ul><li>
Coordination and management of Claims Department Claims Relations Process.</li><li>
Ensure claims ticket queue and call logs are updated and responded to timely to allow for timely notifications to the provider community on the resolution and/or summary of their issues.</li><li>
Conduct claims research, including, but not limited to, review of claims processing system, review of previous and current tickets in the Claims Support Queue, review of paper claim logs, working with other claims staff to learn history, third party biller impacts, Remittance Advice notifications and provider technical assistance.</li><li>
Review trends of provider issues and make recommendations for updates needed in the Claims Processing System and Claims Staff training.</li><li>
Coordination and management of calls and tickets.</li></ul></div><div></div><div><b><br>
Employee Benefits:</b></div><div></div><div><br>
Trillium knows that work/life balance is essential. That&rsquo;s why we offer:</div><div></div><div><br>
<ul><li>
Typical working hours: 8:30 am &ndash; 5:00 pm</li><li>
Work-from-home options available for most positions</li><li>
Health Insurance with no premium for employee coverage</li><li>
Flexible Spending Accounts</li><li>
24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year</li><li>
NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook</li><li>
401k with 5% employer match and immediate vesting</li><li>
Public Service Loan Forgiveness (PSLF) qualifying employer</li><li>
Quarterly stipend for remote work supplies</li></ul></div><div></div><div><b><br>
Qualifications</b></div><div></div><div><br>
Required:</div><div><ul><li>
High School diploma/GED with a minimum of six (6) years of experience in coordinating multiple deadlines, drafting and reviewing written correspondence, and maintaining files and/or research in a healthcare or public health setting which includes a minimum of six (6) years of extensive medical claims research including reviewing denials, member eligibility, communicating both written and verbally with the provider community, and analyzing claim reports; <b>OR</b></li><li>
Associate&rsquo;s degree with a minimum of four (4) years of experience in coordinating multiple deadlines, drafting and reviewing written correspondence, and maintaining files and/or research in a healthcare or public health setting which includes a minimum of four (4) years of extensive medical claims research including reviewing denials, member eligibility, communicating both written and verbally with the provider community, and analyzing claim reports; <b>OR</b></li><li>
Bachelor&rsquo;s degree with a minimum of two (2) years of experience in coordinating multiple deadlines, drafting and reviewing written correspondence, and maintaining files and/or research in a healthcare or public health setting which includes a minimum of two (2) years of extensive medical claims research including reviewing denials, member eligibility, communicating both written and verbally with the provider community, and analyzing claim reports; <b>OR</b></li><li>
Equivalent combination of education/experience.</li><li>
Must have a valid driver&rsquo;s license</li><li>
Must reside within North Carolina.</li><li>
Must be able to travel within catchment as required.</li></ul></div><div></div><div><br>
Preferred:</div><div><ul><li>
Degree in Business Administration, Healthcare Administration, Human services, Public Administration, Liberal Arts, or Humanities.</li><li>
Experience in the public mental health field is highly desired due to the complexity of the work of organization.</li></ul></div><div></div><div><b><br>
Deadline for Application:</b> <b>November 5,2025 @11:59pm</b></div><div></div><div><b><br>
How to Apply</b></div><div></div><div><br>
To be considered, submit your application and resume through our ADP Career Center. Your resume must include:</div><div></div><div><br>
<ul><li>
Employer name, dates of service (month/year), average hours worked per week, and essential job duties</li><li>
Education details (degree type, date awarded, institution, field of study)</li><li>
Licensure/certification information, if applicable</li></ul></div><div></div><div><br>
After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You&rsquo;ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.</div><div></div><div><br>
Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.</div><div></div><div><b><br>
Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.</b></div><div></div><div><i><br>
#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth</i></div></div>

Claims Relations Coordinator

Pushpagiri Medical College Hospital

<p>1. Your primary duties and responsibility is to give care to the patients and Bystanders which you serve.</p><p>2. Providing help to patient&rsquo;s and bystanders who are in need.</p><p>3. Need to know all ICU&rsquo;s in and out condition.</p><p>4. Coordinate with Patient Relations Officers posted for duty in other areas in the hospital.</p><p>5. Always maintain a good relation with patient bystanders, doctors and ICU staff.</p><p>6. Inform patient&rsquo;s bystanders concerns to doctors.</p><p>7. Manage and make arrangements if any VIP patients come to ICU and to do necessary arrangements.</p><p>8. Coordinate and manage organ transplant &amp;amp; donation programmers.</p><p>9. Giving counseling to the brain death patient&rsquo;s bystanders.</p><p>10. Working as a mediator between doctors and patients&rsquo; bystanders.</p><p>11. Responsible for creating patient friendly atmosphere.</p><p>12. To improve the image of the hospital.</p><p>13. Assessing the socio-economic status of the patient.</p><p>Job Type: Full-time</p><p>Pay: &#8377;17,000.00 - &#8377;25,000.00 per month</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li><li>Flexible schedule</li><li>Paid time off</li></ul><p>Ability to commute/relocate:</p><ul><li>Thiruvalla, Pathanamthitta - 689101, Kerala: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Master's (Required)</li></ul><p>Experience:</p><ul><li>total work: 1 year (Preferred)</li></ul><p>Shift availability:</p><ul><li>Overnight Shift (Preferred)</li><li>Day Shift (Preferred)</li><li>Night Shift (Preferred)</li></ul><p>Work Location: In person</p>

Patient Relations Officer

Vivekanand Hospital

<p><b>QUALIFICATION:</b>Preferably MHA.<br/><b>EXPERIENCE: </b>Having minimum 2-4 years experience in patient care management in hospital.<br/><b>Responsibilities</b> :</p><p>- Upon information from incharge (Fo) to ensure that bed is ready and remote is provided.</p><p>- Welcome Kit</p><p>- Explain patient when doctor will come, what sisters will do &amp; process flow of Patient treatment. Bedside receive /handover of patient.</p><p>- If scheduled for surgery, explain when pre-operative Exam will be done.</p><p>- Obtain PAC Clearance.</p><p>- Time of schedule surgery, Pre-op preparation</p><p>- Package for OT to be informed to attendants.</p><p>- Daily problems of HK &amp; Maintenance</p><p>- When patient is advised for Discharge and processed for billing, information should be provided to House Keeping for return of Items and cross check of check list.</p><p>- Explain patient about Discharge time norms and Co-ordination.</p><p>- Explain about add on services</p><p>- Rating</p><p>- TAT/Time norm for discharge.</p><p>Timely delivery of food &amp; maintain of food quality</p><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;12,000.00 - &#8377;20,000.00 per month</p><p>Work Location: In person</p>

Patient Relation Officer

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