patient relations coordinator

ARDEN HEALTH CARE PVT LTD

QUALIFICATION : DEGREE/HOSPITAL ADMINISTARTIONMALE CANDIDATESONLY2/4W DRIVING LICENCE MANDATORYFRESHERS CAN ALSO APPLYLOCATION :Puthur, Near moms supermarket, malampuza road, Palakkad Head Post Office, Sultanpet, Palakkad, Kerala &ndash; 678001ROLES AND RESPONSIBILITIES OF PATIENT RELATION COORDINATORA Patient Relations Coordinator at Arden Health Care Company is responsible for ensuring a positive patient experience by acting as a liaison between patients, families, and healthcare providers. Their key roles and responsibilities include:1. Patient Advocacy &amp; Support<ul><li>Serve as the main point of contact for patients and their families.</li><li>Address patient concerns, complaints, and feedback in a timely and empathetic manner.</li><li>Ensure patient rights and confidentiality are upheld.</li><li>Educate patients about their healthcare journey, including treatment plans and follow-ups.</li></ul>2. Communication &amp; Coordination<ul><li>Facilitate communication between patients, physicians, nurses, and administrative staff.</li><li>Assist in scheduling appointments, tests, and follow-up visits.</li><li>Provide clear explanations of Company policies, procedures, and services.</li><li>Maintain accurate patient records and update relevant departments.</li></ul>3. Customer Service &amp; Experience Enhancement&middot; Monitor and improve patient satisfaction by collecting feedback and implementing improvements.<ul><li>Develop strategies to enhance patient experience and comfort.</li><li>Work with management to implement patient-centred care initiatives.</li></ul>4. Conflict Resolution &amp; Problem-Solving<ul><li>Handle patient complaints and grievances professionally.</li><li>Mediate conflicts between patients and healthcare providers.</li><li>Work towards quick and effective resolution of patient concerns.</li><li>Report and escalate unresolved issues to higher management.</li></ul>5. Administrative Support<ul><li>Assist with patient registration, documentation, and consent forms.</li><li>Coordinate with billing departments to clarify patient queries.</li><li>Ensure compliance with healthcare regulations and company policies.</li><li>Prepare reports on patient satisfaction and issue resolution trends.</li></ul>6. Training &amp; Process Improvement<ul><li>Educate staff on patient relations best practices.</li><li>Identify areas for improvement in patient care and service delivery.</li><li>Participate in quality improvement initiatives.</li></ul>7. Room Arrangements ResponsibilitiesRoom Assignment &amp; Coordination<ul><li>Allocate rooms based on patient needs, availability, and medical requirements.</li><li>Coordinate with nursing teams for room readiness.</li><li>Ensure smooth admission and discharge processes.</li></ul>Room Setup &amp; Maintenance<ul><li>Ensure rooms are clean, well-equipped, and prepared before patient arrival.</li></ul>Arrange for special requests, such as VIP rooms or additional patient needs.Inventory &amp; Supplies Management<ul><li>Ensure patient rooms are stocked with essential medical and non-medical supplies.</li><li>Coordinate with the procurement team for timely replenishment.</li><li>Maintain a record of room supplies and usage, Inventory check list/ inventory allocation &amp; deallocation reports.</li></ul>Compliance &amp; Safety<ul><li>Ensure all patient rooms meet safety and hygiene standards.</li><li>Monitor infection control measures and report any issues.</li><li>Ensure adherence to policies for room allocation and occupancy.</li></ul>Job Types: Full-time, Permanent, FresherPay: &#8377;13,000.00 - &#8377;15,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Provident Fund</li></ul>Application Question(s):<ul><li>DO YOU KNOW 2/4 WHEELER DRIVING?</li></ul>Location:<ul><li>Palakkad District, Kerala (Required)</li></ul>Work Location: In person

PATIENT RELATION COORDINATOR

Dr. Sulaiman Al Habib Medical Group

<div>
 
 
 About Dr. Sulaiman Al Habib Medical Group:
 
 
 
 
 
 
 With a vision to be the most trusted healthcare provider in medical excellence and patient experience globally, Dr. Sulaiman Al Habib Medical Group (HMG) has become the largest provider of comprehensive medical services in the Middle East. It is currently operating 20 medical facilities across KSA, UAE and Bahrain.
 
 
 
 
 
 Our mission is to develop and operate state of the art medical facilities and provide innovative healthcare services to create value for people starting from the early stages of planning and designing until final implementation, operation, obtaining the required accreditations.
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 We are seeking dedicated and professional administrative staff to join our team. This multi-faceted role supports the efficient operation of various hospital departments by performing a wide range of clerical, administrative, and support functions. Successful candidates will be skilled in coordinating workflows, managing resources, and ensuring a high standard of service for our patients and staff.
 
 
 
 
 
 
 Available Vacancies:
 
 
 
 
 
 <ul>
 <li>
 Medical Administrator
 </li>
 <li>
 Security Manager
 </li>
 <li>
 Patient Experience/Relations/Services Coordinators
 </li>
 <li>
 Client Services Specialist
 </li>
 <li>
 Housing Supervisor
 </li>
 <li>
 ASSD Coordinator
 </li>
 <li>
 Quality Professionals (Coordinator, Officer, Specialist, Senior Specialist)
 </li>
 <li>
 Hazmat Officer
 </li>
 </ul>
</div>

Administrative Opportunities (Jeddah)

Heritage Hospital

Heritage Hospitals, a NABH-accredited, multi-speciality tertiary care hospital with over three decades of trust and service, is seeking a Patient Relations Manager to lead its patient experience and service excellence initiatives. The ideal candidate will be a confident, empathetic, and service-oriented professional with a strong background in healthcare communication, patient coordination, and grievance handling. She will serve as the key interface between patients, attendants, and hospital departments to ensure a seamless, compassionate, and responsive care journey, reflecting Heritage&rsquo;s core values of Trust, Care, and Commitment.Key Responsibilities1. Patient experience<ul><li>Ensure courteous, efficient, and empathetic communication with patients and attendants throughout their hospital journey (OPD, IPD, Diagnostics, Emergency, etc.).</li><li>Handle patient queries, grievances, and feedback promptly, ensuring fair resolution within stipulated timelines</li><li>Conduct daily patient rounds to assess service satisfaction and escalate systemic issues to the Operations/ Quality team</li><li>Oversee adherence to hospital service standards and patient communication protocols</li></ul>2. Coordination and communication<ul><li>Act as the primary liaison between patients, relatives, clinical teams, and support departments to ensure smooth coordination</li><li>Support critical cases by facilitating cross-departmental communication to enhance patient comfort and reduce administrative delays</li><li>Maintain proper documentation and digital records of complaints, feedback, and resolutions</li></ul>3. Reporting and MIS<ul><li>Maintain dashboards for patient feedback trends, complaint categories, and closure rates</li><li>Generate monthly reports highlighting patient satisfaction metrics, recurring issues, and improvement suggestions</li></ul>4. Process improvement<ul><li>Collaborate with HR, Quality, and Operations teams to design and implement service improvement initiatives</li><li>Identify opportunities for improving the overall patient experience through technology, workflow, and behavioral interventions</li></ul>Qualifications and Experience<ul><li>Graduate/ Postgraduate in Hospital Administration, Healthcare Management, or any relevant discipline.</li><li>Minimum 7&ndash;10 years of experience in Patient Relations or Customer Service within a hospital or healthcare setup</li><li>Age: 35 years or above, female candidates only</li><li>Excellent communication skills in Hindi and English; knowledge of regional dialects will be an added advantage</li><li>Computer-savvy, with proficiency in MS Office and exposure to hospital information or CRM systems</li></ul>Key Competencies<ul><li>Exceptional interpersonal and communication skills</li><li>Strong empathy and conflict resolution abilities</li><li>Patient-centered approach with sound judgment</li><li>Team leadership and coordination skills</li><li>Attention to detail and a proactive attitude</li><li>Ability to maintain confidentiality and professionalism at all times</li></ul>Job Type: Full-timeWork Location: In person

Patient Relations Manager

Cleopatra Hospitals Group

<div>
 
 
 Core Responsibilities: -
 
 
 <ul>
 <li>
 Implement marketing programs and activities on both short- and long-term levels and suggest necessary updates to maximize profitability.
 </li>
 <li>
 Prepare marketing studies and research, analyze data, and produce the necessary statistics to support marketing decision-making.
 </li>
 <li>
 Prepare statistics regarding patient satisfaction levels, study complaints, and propose solutions to improve satisfaction to the highest possible level.
 </li>
 <li>
 Implement and develop programs to enhance patient loyalty to the hospital, ensuring their optimal execution to achieve desired results.
 </li>
 <li>
 Coordinate internal and external conferences and events for the hospital and ensure their professional presentation.
 </li>
 <li>
 Monitor the media and press environment, communicate with advertising and PR agencies, and recommend the most suitable ones to promote the hospital&rsquo;s services.
 </li>
 <li>
 Maintain and regularly update the patient database to ensure easy access when needed.
 </li>
 <li>
 Perform any other tasks requested by the direct manager, provided they do not conflict with hospital policies.
 </li>
 </ul>
 
 Qualifications: -
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a related field.
 </li>
 <li>
 1 to 3 years of experience.
 </li>
 </ul>
 
 
</div>

Consumer Marketing Specialist

Apollo Hospitals

<div>Job Purpose
Qualification:
Graduate; 1st division in 10th, 12th and GNM Nursing/BSc Nursing/M.Sc Nursing 
Relevant Experience:
3 months &ndash; 5 years of experience in field of Nursing assessing patient&rsquo;s health problems, providing care to sick, disabled, recovering or injured patients, maintaining important medical records, implementing a nursing care plan and advising patients about maintaining health. 
Responsibilities
<ul><li>Recording medical history and symptoms
</li><li>Administering medication and treatment
</li><li>Collaborating with teams for patient care
</li><li>Performing point of care tests
</li><li>Conducting nursing assessment
</li><li>Monitoring patient&rsquo;s health
</li><li>Providing support and education to patient and family
</li><li>Maintaining inventory
</li><li>Providing bedside care
</li><li>Operating and care of medical equipment
</li><li>Attending regular in-service education
</li></ul>Requirements and skills
<ul><li>Interpersonal relationship skills
</li><li>Listening
</li><li>Team building
</li><li>Perceptual
</li><li>Communication
</li><li>Coordination and cooperation
</li><li>Initiative
</li><li>Moral support and physical approach to patient
</li><li>Computer literacy
</li><li>GNM Nursing/BSc Nursing/M.Sc Nursing</li></ul></div>
 <div><div>Dear Candidate, 
</div><div></div> 
<div>We are delighted to introduce you to Apollo Hospitals, a leading healthcare provider in India. With a long-standing heritage spanning many decades, Apollo Hospitals has established itself as a trusted name in the healthcare field, consistently delivering exceptional care with compassion. 
</div><div></div> 
<div>Renowned for our state-of-the-art medical facilities, advanced technology, and a highly skilled and dedicated team of healthcare professionals, Apollo Hospitals is committed to providing quality care and ensuring patient satisfaction in everything we do. 
</div><div></div> 
<div>Our organization strives to offer comprehensive healthcare services across various specialties and disciplines. From primary care to specialized treatments, we provide a wide range of medical services to cater to the diverse needs of our patients. Our hospital is equipped with cutting-edge technology, modern infrastructure, and an experienced team of doctors, nurses, and support staff who collaborate to deliver the highest standards of healthcare. 
</div><div></div> 
<div>At Apollo Hospitals, we believe in fostering continuous learning and innovation. We prioritize research and development to remain at the forefront of medical advancements, enabling us to provide the latest treatments and therapies to our patients. We also emphasize preventive care and wellness programs, promoting a healthy lifestyle and helping individuals maintain optimal health. 
</div><div></div> 
<div>Furthermore, Apollo Hospitals holds a strong commitment to social responsibility. Through various initiatives, we strive to make quality healthcare accessible to all members of society, regardless of their socio-economic background. We actively participate in community health programs, awareness campaigns, and outreach activities to promote healthcare education and support underserved populations. 
</div><div></div> 
<div>As you join our team, we invite you to embody the values and culture of Apollo Hospitals. Our core principles include prioritizing patient-centric care, fostering teamwork, upholding integrity, and embracing compassion in all that we do. Together, we have the power to make a significant impact on the lives of our patients and contribute to the progress of healthcare in our community. 
</div><div></div> 
<div>We are excited about the opportunity to collaborate with you, harnessing your skills and expertise to deliver exceptional care and service to our patients. If you have any inquiries or would like to explore more about Apollo Hospitals, please don't hesitate to contact our team. 
</div><div></div> 
<div>Thank you for joining the Apollo Hospitals family. We are thrilled to begin this journey together, striving for excellence in healthcare. 
</div><div></div> 
<div>Sincerely,
</div><div>Team HR</div></div>

Customer Relations Coordinator - Patient Care Services

Budovsky Online FZCO

Patient Manager / Treatment CoordinatorSalary: From 10,000 AED/month (Base 6,000 AED + Commission on closed treatment plans)Job Description:Budovsky clinic is looking for a proactive and sales-driven Patient Manager (Treatment Coordinator) to join our professional team in Dubai. The ideal candidate is confident, persuasive, and passionate about helping patients begin their treatment journey in a premium dental environment.Key Responsibilities:<ul><li>Present and explain treatment plans to patients, motivating them to start treatment.</li><li>Prepare and structure treatment plans together with the doctors.</li><li>Coordinate and follow up with patients throughout the entire treatment process.</li><li>Maintain strong communication and provide top-quality service at all times.</li><li>Track results and meet monthly treatment-start targets.</li><li>Handle returning and referral patients efficiently.</li></ul>Requirements:<ul><li>Previous experience in sales, customer relations, and medical coordination (dental experience is an advantage).</li><li>Strong communication and negotiation skills.</li><li>Fluent in Russian and English (additional languages are a plus).</li><li>Organized, positive, and responsible personality.</li><li>Familiarity with CRM systems and reporting tools.</li></ul>We Offer:<ul><li>Total income from 10,000 AED/month (6,000 AED fixed + commission).</li><li>Modern, high-end dental clinic environment.</li><li>Supportive and professional team.</li><li>Continuous training and career growth opportunities.</li></ul>Job Types: Full-time, Permanent, Contract Contract length: 24 monthsPay: From AED10,000.00 per monthApplication Question(s):<ul><li>Do you have experience in dental sales or treatment coordination?</li></ul>Language:<ul><li>Russian (Required)</li></ul>

Patient Manager / Treatment Coordinator

Yashoda Hospital - Somajiguda

<ul><li>Guide admission department staff and patients on the procedure of credit department norms and eligibility etc.</li><li>Should have information about occupancy status.</li><li>Evaluate credit history and determine payment date.</li><li>Coordinate with consultant doctors regarding admission and discharge.</li><li>Go for rounds and interact with patients (credit payment) for follow up.</li><li>Collect and check documents from patient/patient attendants and get the documents signed.</li><li>Submit the documents to the concerned department.</li><li>Intimate the case history to the company in coordination with the Medical Officer.</li><li>Follow up on intimation letter to companies.</li></ul>Job Type: Full-timePay: &#8377;20,000.00 - &#8377;45,000.00 per monthWork Location: In person

Credit Billing Asst Manager - Yashoda Hospitals Somajiguda

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