patient relations coordinator

Beverly Hills Specialist Hospital

Job Summary:The Patient Coordinator cum Sales Executive will be responsible for managing patient relations and sales activities within the Plastic Surgery department. This role involves ensuring a high level of patient satisfaction, coordinating patient care, and driving sales initiatives to promote the hospital's plastic surgery services.Key Responsibilities:Patient Coordination:<ul><li>Patient Management: Welcome patients and guide them through their treatment journey, from initial consultation to post-operative care.</li><li>Scheduling: Coordinate and schedule appointments, surgeries, and follow-up visits.</li><li>Patient Education: Provide patients with detailed information about procedures, pre-operative and post-operative care, and address any concerns or questions.</li><li>Documentation: Maintain accurate patient records, including medical history, treatment plans, and communication logs.</li><li>Liaison: Act as a liaison between patients, doctors, and other healthcare professionals to ensure seamless communication and care coordination.</li></ul>Sales and Marketing:<ul><li>Lead Generation: Identify and engage potential patients through various channels such as online inquiries, referrals, and marketing campaigns.</li><li>Consultations: Assist in initial patient consultations to discuss potential procedures, providing information and addressing any preliminary questions.</li><li>Sales Targets: Meet and exceed sales targets by promoting the hospital&rsquo;s plastic surgery services.</li><li>Marketing Strategies: Collaborate with the marketing team to develop and implement strategies to attract new patients.</li><li>Follow-ups: Conduct follow-ups with potential patients to convert inquiries into consultations and surgeries.</li></ul>Qualifications:<ul><li>Education: Bachelor's degree in Healthcare Management, Business Administration, Marketing, or a related field.</li><li>Experience: Minimum of 2-3 years of experience in patient coordination and sales, preferably within a plastic surgery or healthcare setting.</li><li>Skills:</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Sales-oriented mindset with a proven track record of meeting sales targets.</li><li>Knowledge of plastic surgery procedures and patient care.</li><li>Proficiency in using healthcare management software and CRM systems.</li></ul>Key Competencies:<ul><li>Customer Service: Demonstrate a patient-centric approach, ensuring a high level of patient satisfaction.</li><li>Sales Acumen: Ability to identify sales opportunities and convert leads into successful consultations and treatments.</li><li>Detail-Oriented: Ensure accuracy in scheduling, documentation, and communication.</li><li>Team Collaboration: Work effectively with medical staff, administrative personnel, and marketing teams.</li><li>Problem-Solving: Address and resolve patient concerns and issues promptly and effectively.</li></ul>Job Type: Full-timePay: From AED5,500.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Patient Coordinator cum Sales Executive: 1 year (Preferred)</li><li>aesthetic clinic: 1 year (Preferred)</li><li>healthcare: 1 year (Preferred)</li></ul>Language:<ul><li>arabic (Preferred)</li></ul>

Patient Coordinator cum Sales Executive

Memorial Hermann Health System

<div>At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job Summary
Position responsible for acting as a liaison between patients/families and the hospital staff by representing the hospital&rsquo;s administration. The position acts as a means through which patients can seek solutions to concerns, issues, and unmet customer expectations. Assisting patients in interpreting hospital policies and procedures while actively seeking resolution to identified problems and concerns of the patient and/or families. Acts as a team leader for all hospital staff and educates them on patient expectations as well as customer services initiatives.<h2 class="jobSectionHeader">
Job Description</h2><div><div><div><div>
Location: TIRR
Address:1333 Moursund Avenue, Houston, TX 77030
Shift: Mon to Friday 8am to 4pm
Minimum Qualifications
Education: Bachelors degree, preferably in related field (Healthcare Administration, Business Management) or three (3) years related experience
Licenses/Certifications: (None)
Experience / Knowledge / Skills:<ul><li>
Strong communication, prioritization, organizational and presentation skills with the ability to facilitate effective meetings</li><li>
Ability to work in a team environment; flexibility, adaptability, integrity, and interpersonal skills</li><li>
Knowledge of multiple software programs including but not limited to MS Office and desktop publishing</li><li>
Ability to motivate and mentor staff</li><li>
Must be able to work independently, in a high stress environment and on multiple tasks simultaneously</li><li>
Must have excellent written and verbal communication skills</li></ul>
Principal Accountabilities<ul><li>
Directs daily patient visitation, handling of patient special requests and patient/family grievances.</li><li>
Serves as designated liaison between patients, their families, the hospital staff, and physicians in the resolution of patient concerns.</li><li>
Investigates and coordinates resolutions to patient grievances or concerns identified by patients/families. Makes decisions related to concerns about patient reimbursement and/or may adjust patient balance based on customer&rsquo;s experience.</li><li>
Manages projects by involving appropriate staff, analyzing data, managing project budget, developing solutions and process improvement, implementation of plan and monitoring progress such as: Patient Station, VIP program, Service Recovery, Patient Relations Volunteers, and Customer Experience Tracking. Provides interpreter services as needed.</li><li>
Serves as role model by conducting customer service training, orientation, and managing complaint resolution process and instructing/leading staff to resolve concerns and develop skills of front line staff.</li><li>
Determines grievances that meet hospital and regulatory requirements, coordinates research, analysis of data and ensures resolution is accomplished.</li><li>
Direct and supervise the activities of the Patient Relations Volunteer staff.</li><li>
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service</li><li>
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.</li><li>
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann&rsquo;s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.</li><li>
Other duties as assigned.</li></ul></div></div></div></div></div>

Patient Relations Coord (Physician Support) - TIRR

Best Doc Home Healthcare

Salary: AED 2,500 &ndash; 3,500Job Description: Best DOC Home Healthcare is hiring 2 Patient Relationship Coordinators to support our growing team. The role involves coordinating patient care, ensuring smooth communication, and working closely with the operations team to deliver high-quality healthcare services at home.Responsibilities:<ul><li>Manage patient inquiries and coordinate bookings via phone, WhatsApp, and email.</li><li>Organize caregiver schedules and keep accurate records.</li><li>Ensure smooth task management and follow-up on pending actions.</li><li>Work collaboratively with the rest of the team to ensure seamless service delivery.</li><li>Provide excellent customer service in both Arabic and English.</li></ul>Requirements:<ul><li>Proficiency in Arabic and English (spoken &amp; written).</li><li>Strong memory, organizational skills, and task management abilities.</li><li>Team player with good interpersonal skills.</li><li>Previous experience in healthcare, customer service, or administration preferred.</li><li>Ability to work in a fast-paced environment.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthExperience:<ul><li>Healthcare: 1 year (Preferred)</li><li>coordinator or similar role?: 1 year (Preferred)</li><li>Customer Service: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>English (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Patient Relationship Coordinator

Optum

<div>For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. 
Optum West is redefining health care with a focus on health equity, affordability, quality, and convenience. From California to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions. 
As a Patient Relations Liaison (PRL) you will collaborate with site leadership, Supervisor, Patient Relations, growth, retention, and marketing teams to identify opportunities and develop and implement growth and retention initiatives. This role focuses on age-in, FFS, and working beneficiary conversions into Medicare-managed care plans. You will serve as the on-site point of contact for prospective and existing patients and a supporting partner for external partners such as Agencies/Agents and community organizations. Lastly, you will act as a general patient liaison to guide patients on non-medical questions or concerns and help patients/families navigate our healthcare system to promote a positive patient experience. 
Primary Responsibilities:<ul><li>
Exhibit behavior and communication skills demonstrating Optum's core values and commitment to superior customer service, including quality, care, and concern with each internal and external customer</li><li>
Responsible for growth and retention of site-level membership; may depend on others for guidance to implement tactics and strategies related to AEP/OEP/SEP, age-ins, and FFS</li><li>
With direction from the PRL Supervisor, conducts a prioritized outreach list and tracks outcomes related to AEP/OEP/SEP, age-ins, FFS conversion to managed care plans, and working beneficiaries</li><li>
Partner with the front office and care teams to drive completion of new patient orientations, Medicare surveys, and awareness of services</li><li>
Deliver new patient onboarding, give new patients a facility tour, and explain benefits, forms, and guidelines</li><li>
Under the guidance of the PRL Supervisor, coordinate service recovery activities at the site with the Supervisor, Patient Relations, and site management</li><li>
Under guidance, leverage data analytics and available reporting to track progress against pre-defined growth and retention KPIs</li><li>
Support new provider onboarding, transition action plan(s), and membership retention efforts from a marketing and membership growth perspective</li><li>
Provide actionable feedback to the growth team and PRL Supervisor on broker engagement and performance</li><li>
Document outcomes of patient outreach and growth and retention events in CRM or other relevant systems</li><li>
Collaborate with PRL Supervisor in the development and execution of growth strategies and initiatives for assigned sites and projects</li><li>
Support coverage, as directed by the PRL Supervisor, for growth and retention activities or projects within a Pod, Region, or other specified area</li><li>
Use, protect, and disclose Optum patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards</li></ul> 
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 
Required Qualifications:<ul><li>
High school diploma, GED, OR equivalent experience</li><li>
Proficient in Microsoft office applications (Word, Excel, Power Point)</li><li>
Excellent communication and customer service skills</li><li>
Ability to travel 25% of the time</li></ul> 
Preferred Qualifications:<ul><li>
1+ years of experience in a healthcare setting, or combination equivalent experience and vocational trainings</li><li>
Managed care and/or ambulatory care experience</li><li>
Experience in a quota-driven sales/marketing function</li><li>
Customer service experience</li><li>
Health Plans experience</li><li>
Bilingual in English and Spanish</li></ul> 
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. 
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.</div>

Patient Relations Liaison I

Placidway

We are seeking a Sales Representative/ Patient Coordinator who excels in a remote environment and has experience selling to international clients. This role is ideal for someone with a passion for sales, strong communication skills, and the ability to understand the unique needs of clients across different regions. This role is all about building relationships, driving sales, and ensuring every patient receives outstanding care from start to finish.Key Responsibilities:<ul><li>Drive Sales: Engage with international clients to understand their needs and offer solutions, closing deals to achieve sales targets.</li><li>Outbound Calling: Proactively reach out to potential and existing clients via phone to, qualify prospects, and close sales.</li><li>Build and Maintain Relationships: Develop long-term partnerships with clients, ensuring ongoing satisfaction and repeat business.</li><li>Utilize CRM Tools: Manage and track customer interactions and sales pipelines using CRM platforms (e.g., Salesforce, HubSpot).</li><li>Work Across Time Zones: Adapt to varying time zones to effectively connect with patients and providers worldwide.</li><li>Collaborate Remotely: Work with our team to share insights and ensure the sales process is smooth and effective.</li></ul>Skills and Requirements:<ul><li>Sales Experience: 1 to 3 years of experience in a sales-driven role, ideally in remote or BPO environments. You should be familiar with managing a sales pipeline, outbound calling, and closing deals.</li><li>B1/C1 English: Strong communication skills in both languages, written and spoken, are essential. Additional languages are a plus.</li><li>International Sales Expertise: Experience working with clients from different countries, navigating cultural differences, and adapting your sales approach to suit global markets.</li><li>Tech-Savvy: Comfortable using CRM systems (Salesforce, Zoho, HubSpot) and learning new sales tools with ease.</li><li>Self-Motivated and Independent: You are comfortable working remotely and managing your own time to meet sales goals and deadlines.</li><li>Results-Driven: A strong focus on achieving and exceeding sales targets, with a proactive approach to generating new business and fostering client loyalty.</li></ul>Why you&rsquo;ll love this role:<ul><li>Work Remotely: Enjoy the flexibility of a fully remote position</li><li>Salary Base: Have a monthly salary and complement with commissions and bonuses. Sky is the limit.</li><li>Commissions and Bonuses: We offer plenty of room for growth as you gain experience and demonstrate success in the role.</li><li>Impact: You&rsquo;ll have the chance to make a significant impact on our sales and business expansion across global markets.</li></ul>If you're a driven sales professional who thrives in an international market and enjoys working remotely, this position could be a perfect fit for you. We look forward to learning how you can contribute to our team&rsquo;s success.Job Type: Full-timePay: E&pound;14,581.29 - E&pound;34,023.01 per monthExperience:<ul><li>B2C Sales: 1 year (Required)</li><li>Inbound/ Outbound Calling: 1 year (Required)</li></ul>Language:<ul><li>Englsih B1/C1 (Required)</li></ul>

Sales Representative / Patient Coordinator

Trusted Doctors

Job Title: Patient Relationship Executive Industry: Healthcare / Medical Services Location: DubaiPosition Overview:We are seeking a compassionate and proactive Patient Relationship Executive to enhance the patient experience across all touchpoints, from appointment scheduling to post-visit follow-ups. The ideal candidate will have prior experience in hospitals, clinics, or diagnostic centers and a strong background in patient coordination, telesales, or healthcare customer service.This role is central to ensuring effective communication with patients, primarily through phone interactions, while maintaining high standards of service and care.Key Responsibilities:<ul><li>Conduct outbound calls for appointment confirmations, post-visit follow-ups, and feedback collection.</li><li>Handle inbound calls to address patient inquiries regarding services, doctor availability, procedures, and clinic protocols.</li><li>Provide clear and empathetic information to patients about treatments, diagnostic services, and medical specialties offered.</li><li>Accurately document patient interactions and maintain records using hospital or clinic software systems.</li><li>Coordinate with doctors, nurses, and administrative staff to ensure smooth appointment scheduling and patient flow.</li><li>Send appointment reminders, follow-ups, and relevant information via phone, SMS, or email.</li></ul>Candidate Profile:Experience:<ul><li>Minimum of 2 years in telesales, patient coordination, or customer service, ideally within a healthcare setting.</li></ul>Skills &amp; Competencies:<ul><li>Excellent verbal and written communication skills in English; knowledge of regional languages is a plus.</li><li>Strong interpersonal and problem-solving abilities.</li><li>A patient-centric, courteous, and empathetic approach.</li><li>Comfortable working in a high-volume, fast-paced environment with strong multitasking capabilities.</li></ul>Additional Information:<ul><li>Work Experience: 2+ years in healthcare telesales or patient support</li><li>Shift: 12-hour shifts (day or rotational, based on clinic operations)</li><li>Availability: Immediate joiners preferred</li></ul>Job Type: Full-timePay: Up to AED4,500.00 per monthApplication Question(s):<ul><li>Do you have at least 2 years of experience in a healthcare setting (clinic, hospital, or diagnostic center)?</li><li>Have you previously worked in telesales, patient coordination, or healthcare customer service?</li><li>Are you comfortable handling a high volume of phone calls and multitasking in a fast-paced environment?</li><li>What is your level of fluency in English (spoken and written)?</li><li>Are you willing to work 12-hour shifts (day or rotational)?</li><li>Are you available on an immediate basis?</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Patient Relation Executive (Healthcare/ Hospital only)

Manya Dental

1. Appointment and Scheduling Supporto Manage patient appointments efficiently to minimize waiting times.o Coordinate with doctors and other staff to ensure timely care.2. Patient Experience Managemento Greet and assist patients during their visits to the facility.o Ensure smooth patient onboarding, including registration and orientation.o Educate patients about the services, facilities, and preventive care offered.o Address and resolve patient concerns, complaints, and feedback promptly.o Make follow-up calls to patients post treatment and check if they received satisfactory service and set expectations for future engagements.3. Communication and Coordinationo Provide clear communication regarding appointment scheduling, test results, and follow-up care.o Ensure patients understand treatment plans, billing details, and healthcare processes.o Train the supporting staff of respective branches to drive seamless experience at allotted branches.4. Data Management and Reportingo Maintain accurate records of patient interactions, complaints, and feedback.o Generate regular reports on patient satisfaction metrics and suggest improvements.5. Business Development Supporto Drive healthy relationship with patients and work towards completeness of all proposed treatments as per the timelines.o Build long-term relationships with patients to encourage loyalty and referrals.Own and drive conversion, completeness and revenue target for allotted branches.Job Types: Full-time, PermanentPay: &#8377;20,000.00 - &#8377;35,000.00 per monthWork Location: In person

Patient Relations Manager

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