patient relations director

Oak Street Health, part of CVS Health

<div><p>At CVS Health, we&rsquo;re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.</p><p></p><p>
As the nation&rsquo;s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues &ndash; caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.</p><p></p><p><b>
Title:</b> Patient Relations Analyst</p><p></p><p><b>
Company:</b> Oak Street Health</p><p></p><p><b>
Role Description:</b></p><p></p><p>
The purpose of the Patient Relations Analyst (PRA) at Oak Street Health is to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention.</p><p></p><p>
Patient Relations Analysts (PRAs) are an integral part of the Oak Street Health care team. Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team and outreach team for questions regarding medicare and eligibility.</p><p></p><p>
Patient Relations Analysts are daily key players, particularly during Medicare's Open Enrollment, ensuring that our patients are informed of all their options surrounding Medicare. The Patient Relations Analysts will report to the Associate Patient Relations Manager or Practice Manager.</p><p></p><p><b>
Responsibilities:</b></p><ul><li>
Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan</li><li>
Serve as internal resource in the clinic on insurance questions for providers and staff</li><li>
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)</li><li>
Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage</li><li>
Manage the welcome visit and orientation process for new Oak Street Health patients</li><li>
Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs</li><li>
Support the clinic management team on operational activities as needed, including scheduling and billing</li><li>
Provide exceptional customer service</li><li>
Foster patient engagement through the design and execution of events, including center tours</li><li>
Other duties as assigned</li></ul><p></p><p><b>
What we're looking for</b></p><p></p><p><b>
Required Qualifications:</b></p><ul><li>
Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.</li><li>
US work authorization</li></ul><p></p><p><b>
Strongly Preferred Qualifications:</b></p><ul><li>
Proficiency in non-English languages like Spanish or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
Experience with helping patients or customers understand their insurance coverage</li><li>
A passion for working with others to create an unmatched patient experiences</li><li>
A problem-solving orientation and a flexible and positive attitude</li><li>
Sales background preferred</li><li>
Experience with and a supportive attitude toward our patient population of older adults</li><li>
CRM experience a plus</li><li>
Bachelor degree preferred, or equivalent experience</li><li>
Experience helping patients navigate the health care system, especially related to Medicare and Managed Care</li></ul><p></p><p><b>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$21.10 - $49.08<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:</p><ul><li><p><b>
Affordable medical plan options,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p><b>
No-cost programs for all colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p><b>
Benefit solutions that address the different needs and preferences of our colleagues</b> including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</p></li></ul><p></p><p>
For more information, visit https://jobs.cvshealth.com/us/en/benefits</p><p></p>
We anticipate the application window for this opening will close on: 10/01/2025<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Analyst,Patient Relations

Johns Hopkins Aramco Healthcare

<div></div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Title</b></h2>
</div><div>PATIENT RELATIONS SPECIALIST.</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Family</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Function</b></h2>
</div><div>COO</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Code</b></h2>
</div><div>30009154</div></div><div><div><h2 class="jobSectionHeader"><b>
Reports to Job</b></h2>
</div><div>Director, Manager or Team Lead of Patient Relations</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description Summary</b></h2>
</div><div>The Patient Relations Specialist at Johns Hopkins Aramco Healthcare (JHAH) provides advanced.-level professional services to enhance patient satisfaction and uphold the organization&rsquo;s image. Responsibilities include handling and following up on patient and staff complaints, suggestions, and surveys, as well as managing special projects. The role involves overseeing the implementation of advanced Patient Relations programs and improvement initiatives.</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities %</b></h2>
</div><div>30</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Collaborate with senior management to align Patient Relations strategies with organizational goals and work with directors of other departments such as administrators risk management and legal services to ensure safe and effective patient processes
</li><li>Create and update patient relations policies and procedures and assist the Director and Senior Director with statistical reports business plans and budgets</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities %</b></h2>
</div><div>70</div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Handles complaints received from executive management senior medical advisor and Medical Services Management Department MSMD follows up and provides feedback to originators and senior management</li><li>
Utilizes academic expertise and knowledge to implement programs and serves on and leads committees and taskforce as appointed
</li><li>Works in collaboration with Directors of other departments to ensure adequate and safe patient process in place such as Administrators Risk Management and legal services</li><li>
Handle the investigation of Security code cases</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Education Required</b></h2>
</div><div>Master&rsquo;s degree in Health care administration or related field as required</div></div><div><div><h2 class="jobSectionHeader"><b>
Professional Certifications Required</b></h2>
</div><div>Medical terminology training is required. PX certificate is required.</div></div><div><div><h2 class="jobSectionHeader"><b>
Years of Experience</b></h2>
</div><div>Minimum 10 years&rsquo; experience in Patient experience, healthcare field or related field as required .</div></div><div><div><h2 class="jobSectionHeader"><b>
Languages</b></h2>
</div><div>English:Fully Proficient ; Arabic:Fully Proficient</div></div><div><div><h2 class="jobSectionHeader"><b>
Functional Competencies</b></h2>
</div><div><ul><li>Due Diligence</li><li>
Audit Reporting</li><li>
Data Collection</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core Competencies</b></h2>
</div><div><ul><li>Excellence</li><li>
Integrity</li><li>
Accountability</li><li>
Cybersecurity</li><li>
Person-Centered Care</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Acknowledgement</b></h2>
</div><div>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Title</b></h2>
</div><div>No</div></div><div><div><h2 class="jobSectionHeader"><b>
Supplemental Work/Experience/Education Information</b></h2>
</div><div>N/A</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Description</b></h2>
</div><div>N/A</div></div></div></div></div></div></div></div><p></p>

PATIENT RELATIONS SPECIALIST.

Trusted Doctors

<p>Job description:</p><p>Job description:</p><p><b>Job Title:</b> Patient Relationship Executive (Healthcare/ Hospital Background only)<br/><b>Industry:</b> Healthcare / Medical Services</p><p>Salary - 3000 - 4500 AED</p><p><b>Job Summary:</b></p><p>We are looking for a warm, empathetic, and service-driven <b>Patient Relationship Executive </b>(Healthcare/ Hospital Background only) to support and manage patient communication primarily over the phone. This role is crucial in ensuring a positive patient experience by facilitating appointment bookings, addressing inquiries, and maintaining clear, supportive communication throughout the patient journey. The ideal candidate will have experience in a healthcare setting, such as a hospital, clinic, or diagnostic center, and a strong background in telesales or patient coordination.</p><p><b>Key Responsibilities:</b></p><ul><li>Make <b>outbound calls</b> to confirm appointments, conduct follow-ups, and gather patient feedback post-consultation or procedure.</li><li>Manage <b>inbound calls</b> and respond to patient queries regarding services, doctor availability, procedures, and clinic protocols.</li><li>Educate patients about available <b>treatments, diagnostic services, specialties</b>, and other offerings.</li><li>Update and maintain accurate <b>records of patient</b>, follow-ups, and call outcomes using clinic or hospital software.</li><li>Collaborate with <b>doctors, nursing staff, and administrative teams</b> to ensure smooth scheduling and coordination.</li><li>Send <b>appointment reminders, payment follow-ups</b>, and reports to patients via call, SMS, or email.</li></ul><p><b>Desired Candidate Profile:</b></p><ul><li>Minimum 1 <b>year of experience</b> in telesales, patient coordination, or customer service&mdash;preferably in a <b>healthcare or medical setting</b> (clinic, hospital, diagnostic center, etc.).</li><li>Excellent <b>verbal communication skills in English</b>; knowledge of regional languages is a plus.</li><li>Strong interpersonal skills with a <b>patient-centric and polite approach</b>.</li><li>Ability to <b>manage high call volumes</b>, multitask, and stay organized in a fast-paced medical environment.</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,500.00 - AED4,500.00 per month</p><p>Application Question(s):</p><ul><li>Are you available on an immediate basis?</li></ul><p>Experience:</p><ul><li>Healthcare: 1 year (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Patient Relationship Executive (Healthcare/ Hospital Background only)

Aims Healthcare LLC

<p><b>Job Title:</b> Patient Relationship Executive (Healthcare/Hospital Experience Required)<br/><b>Industry:</b> Healthcare / Medical Services<br/><b>Salary:</b> AED 3,000 &ndash; 4,500</p><p><b>Position Overview:</b></p><p>We are seeking a compassionate and customer-focused <b>Patient Relationship Executive</b> with prior experience in hospitals, clinics, or diagnostic centers. This role centers on managing patient communication, primarily via phone, to ensure a smooth and supportive patient journey&mdash;from appointment booking to post-visit follow-up.</p><p>The ideal candidate will bring a strong background in telesales, patient coordination, or healthcare customer service, combined with excellent communication skills and a patient-first attitude.</p><p><b>Key Responsibilities:</b></p><ul><li>Conduct outbound calls for appointment confirmations, follow-ups, and patient feedback.</li><li>Handle inbound calls to address patient inquiries about services, doctor schedules, procedures, and clinic guidelines.</li><li>Provide patients with information about treatments, diagnostic services, and specialties.</li><li>Maintain up-to-date and accurate patient records and call logs using hospital/clinic software.</li><li>Coordinate closely with doctors, nurses, and administrative staff to streamline patient appointments.</li><li>Send reminders, follow-ups, and reports to patients via phone, SMS, or email.</li></ul><p><b>Candidate Requirements:</b></p><ul><li><b>Experience:</b> Minimum 2 years in telesales, patient coordination, or customer service, ideally within a healthcare setting (hospital, clinic, or diagnostic center).</li><li><b>Communication:</b> Excellent English communication skills; knowledge of regional languages is an added advantage.</li><li><b>Skills:</b> Strong interpersonal abilities with a courteous, empathetic, and patient-centric approach.</li><li><b>Efficiency:</b> Ability to handle high call volumes and multitask effectively in a fast-paced environment.</li></ul><p><b>Additional Information:</b></p><ul><li><b>Work Experience:</b> 2+ years in healthcare telesales or patient support</li><li><b>Shift:</b> 12-hour shifts (day or rotational, depending on operational needs)</li><li><b>Availability:</b> Immediate joiners will be given preference</li></ul><p>Job Type: Full-time</p><p>Pay: Up to AED4,500.00 per month</p><p>Application Question(s):</p><ul><li>Are you available on an immediate basis?</li></ul><p>Experience:</p><ul><li>Healthcare: 1 year (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Patient Relationship Executive (Healthcare or Hospital only)

Manya Dental

<p>1. Appointment and Scheduling Support</p><p>o Manage patient appointments efficiently to minimize waiting times.</p><p>o Coordinate with doctors and other staff to ensure timely care.</p><p>2. Patient Experience Management</p><p>o Greet and assist patients during their visits to the facility.</p><p>o Ensure smooth patient onboarding, including registration and orientation.</p><p>o Educate patients about the services, facilities, and preventive care offered.</p><p>o Address and resolve patient concerns, complaints, and feedback promptly.</p><p>o Make follow-up calls to patients post treatment and check if they received satisfactory service and set expectations for future engagements.</p><p>3. Communication and Coordination</p><p>o Provide clear communication regarding appointment scheduling, test results, and follow-up care.</p><p>o Ensure patients understand treatment plans, billing details, and healthcare processes.</p><p>o Train the supporting staff of respective branches to drive seamless experience at allotted branches.</p><p>4. Data Management and Reporting</p><p>o Maintain accurate records of patient interactions, complaints, and feedback.</p><p>o Generate regular reports on patient satisfaction metrics and suggest improvements.</p><p>5. Business Development Support</p><p>o Drive healthy relationship with patients and work towards completeness of all proposed treatments as per the timelines.</p><p>o Build long-term relationships with patients to encourage loyalty and referrals.</p><p>Own and drive conversion, completeness and revenue target for allotted branches.</p><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;20,000.00 - &#8377;35,000.00 per month</p><p>Work Location: In person</p>

Patient Relations Manager

<p><b>Job Title:</b> Patient Relationship Executive<br/><b>Industry:</b> Healthcare / Medical Services<br/><b>Location:</b> Dubai</p><p><b>Position Overview:</b></p><p>We are seeking a compassionate and proactive <b>Patient Relationship Executive</b> to enhance the patient experience across all touchpoints, from appointment scheduling to post-visit follow-ups. The ideal candidate will have prior experience in hospitals, clinics, or diagnostic centers and a strong background in patient coordination, telesales, or healthcare customer service.</p><p>This role is central to ensuring effective communication with patients, primarily through phone interactions, while maintaining high standards of service and care.</p><p><b>Key Responsibilities:</b></p><ul><li>Conduct outbound calls for appointment confirmations, post-visit follow-ups, and feedback collection.</li><li>Handle inbound calls to address patient inquiries regarding services, doctor availability, procedures, and clinic protocols.</li><li>Provide clear and empathetic information to patients about treatments, diagnostic services, and medical specialties offered.</li><li>Accurately document patient interactions and maintain records using hospital or clinic software systems.</li><li>Coordinate with doctors, nurses, and administrative staff to ensure smooth appointment scheduling and patient flow.</li><li>Send appointment reminders, follow-ups, and relevant information via phone, SMS, or email.</li></ul><p><b>Candidate Profile:</b></p><p><b>Experience:</b></p><ul><li>Minimum of 2 years in telesales, patient coordination, or customer service, ideally within a healthcare setting.</li></ul><p><b>Skills &amp; Competencies:</b></p><ul><li>Excellent verbal and written communication skills in English; knowledge of regional languages is a plus.</li><li>Strong interpersonal and problem-solving abilities.</li><li>A patient-centric, courteous, and empathetic approach.</li><li>Comfortable working in a high-volume, fast-paced environment with strong multitasking capabilities.</li></ul><p><b>Additional Information:</b></p><ul><li><b>Work Experience:</b> 2+ years in healthcare telesales or patient support</li><li><b>Shift:</b> 12-hour shifts (day or rotational, based on clinic operations)</li><li><b>Availability:</b> Immediate joiners preferred</li></ul><p>Job Type: Full-time</p><p>Pay: Up to AED4,500.00 per month</p><p>Application Question(s):</p><ul><li>Do you have at least 2 years of experience in a healthcare setting (clinic, hospital, or diagnostic center)?</li><li>Have you previously worked in telesales, patient coordination, or healthcare customer service?</li><li>Are you comfortable handling a high volume of phone calls and multitasking in a fast-paced environment?</li><li>What is your level of fluency in English (spoken and written)?</li><li>Are you willing to work 12-hour shifts (day or rotational)?</li><li>Are you available on an immediate basis?</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Patient Relation Executive (Healthcare/ Hospital only)

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Analyst,Patient Relations

PATIENT RELATIONS SPECIALIST.

Patient Relationship Executive (Healthcare/ Hospital Background only)

Patient Relationship Executive (Healthcare or Hospital only)

Patient Relationship Executive (Healthcare or Hospital only)

Patient Relations Manager

Patient Relation Executive (Healthcare/ Hospital only)