patient relations liaison

Johns Hopkins Aramco Healthcare

<div></div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Title</b></h2>
</div><div>PATIENT RELATIONS SPECIALIST.</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Family</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Function</b></h2>
</div><div>COO</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Code</b></h2>
</div><div>30009154</div></div><div><div><h2 class="jobSectionHeader"><b>
Reports to Job</b></h2>
</div><div>Director, Manager or Team Lead of Patient Relations</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description Summary</b></h2>
</div><div>The Patient Relations Specialist at Johns Hopkins Aramco Healthcare (JHAH) provides advanced.-level professional services to enhance patient satisfaction and uphold the organization&rsquo;s image. Responsibilities include handling and following up on patient and staff complaints, suggestions, and surveys, as well as managing special projects. The role involves overseeing the implementation of advanced Patient Relations programs and improvement initiatives.</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities %</b></h2>
</div><div>30</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Collaborate with senior management to align Patient Relations strategies with organizational goals and work with directors of other departments such as administrators risk management and legal services to ensure safe and effective patient processes
</li><li>Create and update patient relations policies and procedures and assist the Director and Senior Director with statistical reports business plans and budgets</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities %</b></h2>
</div><div>70</div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Handles complaints received from executive management senior medical advisor and Medical Services Management Department MSMD follows up and provides feedback to originators and senior management</li><li>
Utilizes academic expertise and knowledge to implement programs and serves on and leads committees and taskforce as appointed
</li><li>Works in collaboration with Directors of other departments to ensure adequate and safe patient process in place such as Administrators Risk Management and legal services</li><li>
Handle the investigation of Security code cases</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Education Required</b></h2>
</div><div>Master&rsquo;s degree in Health care administration or related field as required</div></div><div><div><h2 class="jobSectionHeader"><b>
Professional Certifications Required</b></h2>
</div><div>Medical terminology training is required. PX certificate is required.</div></div><div><div><h2 class="jobSectionHeader"><b>
Years of Experience</b></h2>
</div><div>Minimum 10 years&rsquo; experience in Patient experience, healthcare field or related field as required .</div></div><div><div><h2 class="jobSectionHeader"><b>
Languages</b></h2>
</div><div>English:Fully Proficient ; Arabic:Fully Proficient</div></div><div><div><h2 class="jobSectionHeader"><b>
Functional Competencies</b></h2>
</div><div><ul><li>Due Diligence</li><li>
Audit Reporting</li><li>
Data Collection</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core Competencies</b></h2>
</div><div><ul><li>Excellence</li><li>
Integrity</li><li>
Accountability</li><li>
Cybersecurity</li><li>
Person-Centered Care</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Acknowledgement</b></h2>
</div><div>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Title</b></h2>
</div><div>No</div></div><div><div><h2 class="jobSectionHeader"><b>
Supplemental Work/Experience/Education Information</b></h2>
</div><div>N/A</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Description</b></h2>
</div><div>N/A</div></div></div></div></div></div></div></div><p></p>

PATIENT RELATIONS SPECIALIST.

Calstro Hospice Inc.

<p><b>Patient Liaison &ndash; Victorville, CA</b><br/><b>Salary:</b> $70,000&ndash;$80,000/year<br/><b>Territory:</b> Field-based, travel required in the community</p><p>Calstro Hospice is seeking a compassionate, relationship-driven <b>Patient Liaison</b> to help families understand the Medicare Hospice Benefit and ensure a smooth transition into care. This role focuses on community outreach, referral partner engagement, and supporting the intake process.</p><p><b>What You&rsquo;ll Do</b></p><ul><li>Educate patients, families, and facilities on hospice services</li><li>Build and maintain strong relationships with referral sources</li><li>Support seamless admissions by coordinating with internal clinical teams</li><li>Conduct market outreach to drive growth</li><li>Represent Calstro Hospice with professionalism and compliance excellence</li></ul><p><b>What You Bring</b></p><ul><li>Bachelor&rsquo;s in Marketing, Business, or related field (Master&rsquo;s preferred)</li><li>Strong communication, relationship-building, and problem-solving skills</li><li>Ability to work independently, organize priorities, and collaborate with teams</li><li>Hospice experience or knowledge of Medicare Hospice Benefit a plus</li></ul><p>Join a mission-driven team that values integrity, compassion, and community connection.</p><p>Job Type: Full-time</p><p>Pay: $70,000.00 - $80,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Cell phone reimbursement</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Mileage reimbursement</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul><p>People with a criminal record are encouraged to apply</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Hospice &amp; palliative medicine: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Spanish (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Victorville, CA (Required)</li></ul><p>Willingness to travel:</p><ul><li>75% (Preferred)</li></ul><p>Work Location: On the road</p>

Patient Liaison

LiveWell Partners

<div><p><b>Home Health Clinical Liaison - Wichita, Kansas</b></p><p></p><p><b><br>
Compensation:</b> Base salary, processed bi-weekly, and Incentive Plan Structure.</p><p></p><p><b><br>
Shift Type:</b><b> </b>Full-time, local travel, Monday-Friday.</p><p></p><p><b><br>
Benefits:</b></p><ul><li><p>
100% Paid Monthly Premiums for Medical, Dental, Vision, &amp; Short-Term Disability Coverage</p></li><li><p>
Cell Phone Reimbursement</p></li><li><p>
3.5% Matched 401(K)</p></li><li><p>
PTO</p></li><li><p>
Paid Holidays</p></li><li><p>
Employee Assistance Program</p></li><li><p>
Paid Bereavement</p></li><li><p>
Involuntary Life Insurance</p></li><li><p>
Long-Term Disability</p></li><li><p>
Mileage Reimbursement</p></li><li><p>
Supportive &amp; Positive Culture</p></li></ul><p></p><p><b><br>
Summary:</b></p><p>
At LiveWell Partners, we&rsquo;re looking for a compassionate and driven Clinical Liaison to support both our clinical coordination efforts and referral development strategy.</p><p>
In this hybrid role, you will serve as the vital link between patients, hospitals, physicians, discharge planners, and our home health agency&mdash;ensuring that those in need of care experience a seamless transition to home. You'll also play a key role in developing referral partnerships that support agency growth.</p><p><b>
Primary Responsibilities:</b></p><p>
The Clinical Liaison<b> </b>is responsible for evaluating patients for home care appropriateness, initiating referral and admission processes, and fostering relationships with referral sources to drive growth. You will act as a Home Care Consultant, patient advocate, and strategic growth partner across your assigned territory.</p><p><b>
Clinical &amp; Care Coordination</b></p><ul><li><p>
Evaluate patients for home care appropriateness and recommend appropriate services.</p></li><li><p>
Accept referrals, gather intake data, confirm insurance eligibility, and obtain physician orders.</p></li><li><p>
Collaborate with internal staff to ensure smooth admission and start-of-care processes.</p></li><li><p>
Educate patients and families about home care services, expectations, and available support.</p></li><li><p>
Serve as a liaison between referral partners and agency staff to ensure timely, quality care delivery.</p></li><li><p>
Ensure all referrals meet regulatory and agency criteria.</p></li></ul><p><b>
Sales &amp; Referral Development</b></p><ul><li><p>
Develop and maintain relationships with physicians, discharge planners, facility staff, and community agencies to generate referrals.</p></li><li><p>
Meet regularly with referral sources to discuss services, identify patient needs, and educate on eligibility and programs.</p></li><li><p>
Conduct effective sales presentations and community outreach, including in-services, lunch-and-learns, health fairs, and CEU events.</p></li><li><p>
Prepare and evaluate territory growth plans on a quarterly and annual basis.</p></li><li><p>
Track referral trends, maintain customer profiles, and monitor competitor activity.</p></li><li><p>
Maintain a weekly call plan and document all referral activity, follow-ups, and progress toward growth targets.</p></li><li><p>
Meet or exceed referral targets within assigned territory.</p></li><li><p>
Other Duties as assigned.</p></li></ul><p>
 <b>Qualifications:</b></p><ul><li><p>
Minimum of 3 years&rsquo; experience in the healthcare field (e.g., medical-surgical, home care, case management or discharge planning).</p></li><li><p>
Sales experience in a healthcare setting a plus.</p></li><li><p>
Active clinical licensure in state of practice.</p></li><li><p>
Proficiency in Microsoft Office and CRM or referral tracking systems.</p></li><li><p>
Must be highly organized, proactive, and comfortable managing multiple priorities.</p></li><li><p>
Excellent verbal and written communication skills.</p></li><li><p>
High degree of independence and accountability, with strong teamwork orientation.</p></li></ul><p><b>
Requirements:</b></p><ul><li><p>
Valid driver&rsquo;s license and current auto liability insurance.</p></li><li><p>
Must be able to work flexible hours to meet agency demands.</p></li></ul><p></p><p><b><i><br>
EEO Statement: </i></b><i>LiveWell provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, LiveWell complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. LiveWell expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LiveWell team members to perform their job duties may result in discipline, up to and including discharge.</i></p></div><p></p>

Clinical Liaison in Wichita

<p></p><div><p><b>Make your mark for patients</b></p><p><br>
We seek a <b>Provider Liaison </b>(Specialty Sales Representative),<b> </b>a dynamic, successful individual, to join our <b>US Neurology/Epilepsy team</b> for the <b>Birmingham, AL</b> geography.</p><p>
As a <b>Provider Liaison,</b> you will promote UCB&rsquo;s neurology products to leading epileptologists and neurologists and Epilepsy Centers located in the<b> Alabama and the Florida Panhandle.</b></p><p></p><p><b><br>
What you&rsquo;ll do</b></p><ul><li>
Represent a highly respected company with an unparalleled legacy in epilepsy and neurology
</li><li>Developing, executing, and continuously refining a master business plan</li><li>
Analyzing business and sales data to inform your strategic and tactical approach to maximizing growth within your territory</li><li>
Working independently to drive business within your accounts and, where appropriate, collaborating with internal UCB partners</li><li>
Developing deep clinical knowledge of epilepsy and our products</li><li>
Coordinating formulary approval processes at key institutions and hospitals in the territory</li><li>
Assisting patients and offices with access and affordability questions</li></ul><p><b>
Who you&rsquo;ll work with</b></p><ul><li>
Conduct sales calls with physicians and care providers throughout the territory to provide appropriate and compliant solutions for patient needs</li><li>
Collaborate with your UCB teammates to maximize UCB&rsquo;s impact within the region</li><li>
Build relationships with key influencers in epilepsy and serve as UCB&rsquo;s primary point of contact with these stakeholders</li></ul><div></div><div><b><br>
Interested? For this position you&rsquo;ll need the following education, experience and skills:</b></div><div><b>
Minimum Qualifications:</b></div><ul><li>
Bachelor&rsquo;s degree</li><li>
Minimum of 3 years of pharmaceutical or biotech selling experience</li><li>
Minimum of 2 years of specialty selling experience</li><li>
Valid U.S. Driver's license with no more than two moving violations in the last three years</li></ul><div><b>
Preferred Qualifications:</b></div><ul><li>
Prior experience selling and marketing products in neurology</li><li>
Documented track record of success</li><li>
Experience in hospital and/or clinical account management</li><li>
Existing relationships with key stakeholders within the territory</li><li>
Demonstrated effective leadership and teamworking skills</li></ul><div></div><div><br>
This position's reasonably anticipated salary range is $ 89,800-145,800 annually. The actual salary offered will consider internal equity and may also vary depending on the candidate&rsquo;s geographic region, job-related knowledge, skills, and experience, among other factors.</div><p></p><p><br>
Are you ready to &lsquo;go beyond&rsquo; to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!</p><p></p><p><b><br>
About us</b><br>
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science.</p><p></p><p><b><br>
Why work with us?</b><br>
At UCB, we don&rsquo;t just complete tasks, we create value. We aren&rsquo;t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We &lsquo;go beyond&rsquo; to create value for our patients, and always with a human focus, whether that&rsquo;s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.</p><p></p><p><br>
At UCB, we&rsquo;ve embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.</p><p></p><p><br>
UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations.</p><p><br>
<br>
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.</p></div>

Provider Liaison, Birmingham, AL

Vivekanand Hospital

<p><b>QUALIFICATION:</b>Preferably MHA.<br/><b>EXPERIENCE: </b>Having minimum 2-4 years experience in patient care management in hospital.<br/><b>Responsibilities</b> :</p><p>- Upon information from incharge (Fo) to ensure that bed is ready and remote is provided.</p><p>- Welcome Kit</p><p>- Explain patient when doctor will come, what sisters will do &amp; process flow of Patient treatment. Bedside receive /handover of patient.</p><p>- If scheduled for surgery, explain when pre-operative Exam will be done.</p><p>- Obtain PAC Clearance.</p><p>- Time of schedule surgery, Pre-op preparation</p><p>- Package for OT to be informed to attendants.</p><p>- Daily problems of HK &amp; Maintenance</p><p>- When patient is advised for Discharge and processed for billing, information should be provided to House Keeping for return of Items and cross check of check list.</p><p>- Explain patient about Discharge time norms and Co-ordination.</p><p>- Explain about add on services</p><p>- Rating</p><p>- TAT/Time norm for discharge.</p><p>Timely delivery of food &amp; maintain of food quality</p><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;12,000.00 - &#8377;20,000.00 per month</p><p>Work Location: In person</p>

Patient Relation Officer

Sunrise Hospital

<p>Qualification: Any UG/PG</p><p>Experience: Minimum 2 years relevant experience</p><ul><li>The role involves handling patient inquiries and grievances, improving service quality, and enhancing the overall patient experience through proactive communication and coordination with inter departments.</li><li>The role focuses on patient satisfaction, grievance resolution, and overall service excellence.</li><li>Handle and resolve patient grievances professionally, ensuring prompt follow-up and feedback.</li><li>Provide patients with information on hospital procedures, billing, insurance, and amenities.</li><li>Maintain accurate records of patient interactions, complaints, and resolutions.</li><li>Coordinate with doctors, nursing staff, and other departments for smooth patient flow</li><li>Promote a patient-centric culture through effective communication.</li><li>Provide regular updates to patients and families regarding procedures or waiting times.</li><li>Handle and escalate patient concerns or complaints tactfully and promptly.</li><li>Escalate unresolved or serious issues to senior management when necessary</li><li>Monitor patient satisfaction through feedback and follow-up communication.</li><li>Support patients in navigating their hospital journey.</li><li>Maintain Confidentiality and professionalism at all time.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to &#8377;25,000.00 per month</p><p>Benefits:</p><ul><li>Paid sick time</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Shift availability:</p><ul><li>Night Shift (Required)</li><li>Day Shift (Preferred)</li></ul><p>Work Location: In person</p>

Sofico pharma

<p><b>Job Overview</b><br/>This role will provide scientific support to the MENAT field team, regional head office Medical Affairs team and external Key Opinion Leaders (KOLs) and be instrumental in establishing and enhancing the company&rsquo;s reputation with HCPs delivering the required medical information in the interest of benefits of patients.</p><p><b>Key Responsibilities :</b></p><ul><li>Identify, develop and maintain collaborative relationships with KOLs, scientific experts and other medical scientific stakeholders.</li><li>Share information with field and head-office teams regarding communications with KOLs</li><li>Deliver high quality medical and scientific communications in line with defined corporate level and Business Unit communication plans.</li><li>Create and execute center of excellence engagement plan.</li><li>Support affiliate&rsquo;s Medical and Commercial team in developing local medical tactics and provide input to regional plans if relevant.</li><li>Organize and set up scientific advisory boards with the appropriate key stakeholders.</li><li>Work with local patient access team and in co-ordination with the HQ patient access function to support local market access, pricing and reimbursement.</li><li>Contribute and support medical scientific aspects in various activities locally and regionally.</li><li>Provide local and regional feedback to regional office when performing Business Development Due Diligence and competitor analysis.</li><li>Delivery input to regional office led medical programs ahead of launch.</li><li>Attend relevant local, regional and global congresses and symposiums to represent Sobi and interact with appropriate stakeholders and customers.</li><li>Facilitate and manage named-patient use (NPU), in collaboration with Sobi&rsquo;s overall activities in this field</li><li>Ensure ongoing completion of all required initial and ongoing training in local regulations and policies, and adherence to those regulations and policies.</li><li>In coordination with the Medical Director and MSM : Propose, implement and monitor the regional medical action plan (Strategic &amp; Operational) which includes Phase 3 or 4 studies, investigator studies, post-authorization studies, promotional and educational medical projects.</li><li>Proactive and timely input into Brand Strategy, plan and budget</li><li>To respond to medical questions from customers and company colleagues</li><li>To ensure initial and continued medical training of field teams</li><li>To validate team&rsquo;s medical information</li><li>To work with field teams on public relations or symposia with healthcare professionals.</li><li>Liaison with patient advocacy groups.</li><li><b>Education/Learning Experience:</b></li><li><i>Required: </i>Bachelor&rsquo;s degree in a medical field (Pharmacy, Medicine)</li><li><b>Work Experience:</b></li><li>Experience within Egypt market</li><li>3 years + of experience as MSL Pharmaceutical Industry (Immunology, Rheumatology and Rare diseases) within areas of responsibility is Must</li></ul><p>Job Type: Full-time</p>

Sales Medical Science Liaison (MSL)

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PATIENT RELATIONS SPECIALIST.

Patient Liaison

Clinical Liaison in Wichita

Provider Liaison, Birmingham, AL

Patient Relation Officer

Patient Relation Officer

Sales Medical Science Liaison (MSL)