patient relations liaison

Action Behavior Centers - ABA Therapy for Autism

<div><div><div><div>ABC Story:</div> 
<div></div>
<div>Our story began in 2017 in Austin, TX. We started with humble roots but big aspirations. From 1 center in North Austin, our movement has inspired thousands of clinicians and operators. Today, the ABC community is 10,000+ strong, serving thousands of children with ASD. Growth with intentionality: We have an intentional focus on our core values. Each center is purpose-built, and each community of teammates is nurtured.</div> 
<div></div>
<div>What is a Physician Liaison?</div> 
<div></div>
<div>Action Behavior Centers is looking for a Physician Liaison who can build relationships with medical professionals in the community so we can properly expand our network of children and families we are able to serve. When training is complete you will spend the majority of your days driving to physicians' offices, preparing and conducting lunch and learns, and much more. We are looking for a high-energy, driven individual who is happy to spend the majority of their time driving.</div> 
<div></div>
<div>Qualifications:</div>
<ul><li>Bachelor&rsquo;s Degree (Preferred)</li>
<li>Minimum 2 years in Physician Liaison or Healthcare Sales/Business Development experience</li>
<li>Passion for relationship-building and marketing, with a focus on telling a company&rsquo;s story and generating leads&mdash;especially through in-person engagement.</li>
<li>Experience networking and interacting with groups of people</li>
<li>Reliable transportation required, with the ability to travel to office locations up to 85% of the time</li>
<li>Seeking eager and motivated individuals who are wanting to grow in their career</li>
</ul><div>Perks:</div>
<ul><li>10 Days of PTO, 10 Paid Holidays, 2 Flex Days + More with Tenure</li>
<li>Student Loan Repayment Employer Contributions</li>
<li>Maternity/Paternity Award of up to $3,000 &amp; FSA Options for Childcare</li>
<li>Door Dash Pass and Regional Night of Honors</li>
<li>Up to $600 Student Loan Repayment Options &amp; Tuition Discounts</li>
</ul>
<div>Additional Rewards:</div>
<ul><li>Professional development: we want to pour into you as you pour into ABC</li>
<li>Leadership opportunities: To be the best, we have to continually keep learning and you get to push yourself here to learn more and take on more responsibilities, and show what you can do!</li>
<li>401K Retirement Plans with company matching</li></ul> 
<div></div><div><div>Our Community &amp; Culture:</div>
<div><ul><li>Instagram: https://instagram.com/actionbehaviorcenters</li>
<li>Facebook: https://facebook.com/actionbehaviorcenters</li></ul></div> 
<div></div>See what others have said when they made the decision to grow with us!
Glassdoor
<div>LinkedIn</div> 
<div>ABC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, disability, marital status, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws, including the Pennsylvania Human Relations Act (PHRA). We are committed to creating an inclusive environment for all employees.</div> 
<div>@Copyright 2026</div></div></div></div></div>

Physician Liaison - Austin

Boston Children's Hospital

85565BR Orthopedics - Sports Medicine Job Posting Description This position is hybrid, approximate 50% of time on site at Waltham upon completion of training. Position Summary: Patient Access Liaisons (PAL) provide centralized scheduling services related to patient access, scheduling, and support to assure effective and efficient delivery of health care services, always striving towards a patient experience of excellence. Our BCH Specialty Department Contact centers handle patient access requests for Boston Children&rsquo;s Hospital patients. The Patient Access Liaisons (PAL) offer a one-of-a-kind appointment experience elevating patient satisfaction. The positions in this job family will work directly with the caller to respond to various questions and issues, resulting in proficiency, accuracy, and quality of patient service care. Key Responsibilities: Provides centralized scheduling services for a BCH Specialty Department Contact center. Perform tasks to meet patient access, scheduling, and patient satisfaction goals. Interact with patients and families via telephone to provide information in response to inquiries. Identify caller&rsquo;s needs, clarify information, and provide centralized registration and scheduling for service options of primary care and specialty care. Register patients by collecting patient and insurance information. Gather pertinent information for prescription and refill requests. Receive routine complaints and issues during telephone calls. Replies with the appropriate predetermined response. Elevates non-routine issues to supervisor for further action Attend and participate in team meetings as required. Contributes by making suggestions for process improvements Minimum Qualifications Education: High-school diploma or GED. Experience: One (1) year of related customer service experience, preferably in a call center environment or healthcare setting. Required Scheduling experience in a healthcare setting. Preferred. Experience with Epic Systems preferred. Experience with CISCO call center software preferred Basic knowledge of Microsoft Office Suite. This role is currently eligible for a Sign-on Bonus of $1,500 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) Status Full-Time Regular, Temporary, Per Diem Regular Standard Hours per Week 40 Pay Range $19.06-$27.64 Hourly Office/Site Location Waltham Job Posting Category Administration Remote Eligibility Part Remote/Hybrid Sign on Bonus (Example: $10,000) $1,500.00

Patient Access Liaison - Waltham

Vanderbilt University Medical Center

<div>Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt&rsquo;s mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Organization:
Physician Outreach &amp; Connection
Job Summary:
JOB SUMMARY
 
Promote VUMC services to current and new physicians in the primary referral area under occasional guidance. Communicate information on new products or services and conduct visitations with physicians to determine their needs and enhance their relationship with VUMC.
.
KEY RESPONSIBILITIES &bull; Promote VUMC services to physicians in the primary referral area. &bull; Contact physicians to assess their needs to ensure they are being met and provide feedback to VUMC departments related to concerns or problems expressed by physicians. &bull; Provide information on VUMC services, including promoting physician to physician relationships, and information on new products or services. &bull; Effectively manage community relationships to include education, maintenance of brand image, customer service, and communication of opportunities in a timely manner. &bull; Establish and maintain ongoing communications with referring clinicians and their office staff including routine visits, emails and phone calls. &bull; Collect and evaluate physician information, related to number of referrals, to generate reports and assess for changes in referral patterns. &bull; Participates in the development and implementation of specific outreach relationship building and marketing plans to support VUMC strategy. &bull; Assist with developing educational, informational and marketing materials. &bull; Facilitate referrals and advocate for initiatives aimed at improving processes related to referrals. Perform service recovery and follow-up efforts based on customer feedback. &bull; The responsibilities listed are a general overview of the position and additional duties may be assigned. TECHNICAL CAPABILITIES &bull; Trend Analysis (Intermediate): Demonstrates mastery of trend analyses. Can recognize the impact and take into consideration the effect of seasonality and randomness. Has analyzed trends in detecting patterns that could lead to future problems and in forecasting future demand periods. Has worked in several areas that might include sales, marketing, quality, finance and manufacturing. &bull; Customer Service (Advanced): Demonstrates a high level of customer sensitivity and has shown insight into customer business issues. Demonstrates a work ethic where customers display confidence and trust in the service provided. Anticipates, plans for and meets increases in customer needs and service levels. Removes barriers and establishes procedures to improve organizational customer service activities. &bull; Communication (Advanced): Clearly, effectively and respectfully communicates to employees or customers. &bull; Relationship Building (Advanced): Develops cooperative internal and external relationships.
Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
Core Accountabilities:
Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.
Core Capabilities :
Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.
Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work Experience 
 
Experience Level:
3 years
Education:
Bachelor's
This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.
Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.</div>

Physician Liaison

Neighborhood Healthcare

<div>Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together. 
 
As a private, non-profit 501(C) (3) community health organization, we serve over 414,995 medical, dental, and behavioral health visits from more than 87,099 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. 
 
We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

The Lead Patient Services Representative will maintain an efficient workflow in the clinic by assigning specific tasks to other Patient Services Representatives (PSR). This role will increase patient experience by incorporating resolved complaints into ongoing training for the team. Additionally, this role will assist with coaching, training, and development of the team.

Responsibilities
<ul>
<li>Provides functional direction to assigned PSRs, including scheduling assignments, coordinating workflows, and assigning priorities</li>
<li>Maintains courteous relations with patients and staff, responds to appointments/front desk complaints and problems</li>
<li>Acts as liaison between billing office and site</li>
<li>Supports and responds to questions from the team; provides one-on-one coaching, as needed</li>
<li>Trains and orients new hires to standard protocols, policies, and procedures in the clinic</li>
<li>Assists management with monitoring team performance and facilitate additional team training, as needed</li>
<li>Provides department improvement recommendations to management, including policies, procedures, equipment, and functional guidelines</li>
<li>Engages with patients to schedule appointments and obtain relevant information to determine priority appointment scheduling needs</li>
<li>Notifies patients of appointments, including appointment date/time; updates/confirms appointment changes for cancellations, and notifies patients of available alternate appointment dates/times</li>
<li>Ensures current providers/patients schedules are accurate; makes changes in accordance with authorized procedures and ensures distribution of next day schedules to designated areas</li>
<li>Provides reception and registration for patient in designated areas, including appointment verifications, completed registration forms, contact and insurance verifications, and collection of co-pays/fees for current visit and any outstanding balances</li>
<li>Performs check-out processes for patients leaving treatment areas by reviewing their encounter forms for disposition instructions; provides patient with treatment plan and cost, as needed</li>
<li>Manages cash control procedures of balancing total cash payments with encounters received to ensure accuracy, including verifying cash drawers are balanced</li>
<li>Provides daily payment reports to accounting and cash receipts copies to billing department</li>
<li>Support the reception desk by screening and redirecting incoming calls to appropriate staff, taking and relaying messages, and providing general or procedural information</li>
<li>Collects and generates department work activity statistics at designated intervals following established procedures</li>
<li>Creates PSR schedule for the clinic each month</li>
<li>Completes a monthly office supply inventory and orders office supplies, as needed</li>
<li>Performs administrative tasks for the clinic, such as opening and sorting mail, scheduling meetings, copying forms, assisting management with facilities reports</li>
<li>Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy</li>
<li>Share accountability for overall patient health outcomes by working in coordination with care Teams</li>
<li>Operates to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders</li>
</ul>
Customer Relations
<ul>
<li>Responds promptly and with caring actions to patients and employees</li>
<li>Maintains courteous and professional working relationships with all levels of staff, clients, and the public</li>
<li>Works with management to intervene in real-time to address patient concerns and complaints to sustain healthy customer relations</li>
</ul>
Qualifications

Education/Experience
<ul>
<li>High school diploma/GED required</li>
<li>Two years&rsquo; patient services experience within medical and/or dental office required</li>
<li>Two years&rsquo; experience working with electronic medical records and multi-phone lines required</li>
<li>Bilingual (English/Spanish) highly preferred</li>
</ul>
Additional Qualifications(Knowledge, Skills and Abilities)
<ul>
<li>Excellent verbal and written communication skills, including superior composition, typing and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Knowledgeable about and experience with medical and/or dental terminology</li>
<li>Ability to perform administrative duties</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift/carry 5 lbs/weight</li>
<li>Ability to stand for long periods of time</li>
</ul>
Pay range: $24.95 to $34.93 per hour, depending on experience.<h4 class="jobSectionHeader">
Education</h4>
Required<ul><li>
High School or better</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Lead Patient Services Representative

Mon Health

<div>Job Summary
The scribe is responsible to capture accurate and detailed documentation of patient encounters in the electronic health record (EHR) or by handwritten record. Scribes are not permitted to make independent decisions or translations while entering information into the medical record. 
Responsibilities
<ul><li>Assist the physician in navigating the EHR.
</li></ul> 
<ul><li>Respond to various messages as directed by the physician.
</li></ul> 
<ul><li>Locate information for review (i.e., previous notes, reports, test results, lab results).
</li></ul> 
<ul><li>Entering information into the medical record as directed by the physician (click or type).
</li></ul> 
<ul><li>Researching information as requested by the physician.
</li></ul> 
<ul><li>Recording handwritten information using approved downtime procedures when necessary.
</li></ul> 
<ul><li>Assist the physician in ensuring all critical documentation is available and recording for accurate coding.
</li></ul> 
<ul><li>Set up Normals and templates for clinicians.
</li></ul> 
<ul><li>Assist new clinicians in efficient use of Dragon and Cerner.
</li></ul> 
<ul><li>Act as liaison with Desktop Support to troubleshoot any issues.
</li></ul> 
<ul><li>Order tests, blood work, etc. or other services for patient as direction by physician. (Follow up as physician directs during patient visit).
</li></ul> 
<ul><li>Other duties as assigned.
</li></ul> 
<ul><li>Support nursing with their daily clerical duties.</li></ul> 
Knowledge, Skills &amp; Abilities
Patient Group Knowledge (Only applies to positions with direct patient contact)
 
 
The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department&rsquo;s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.
 
 
Competency Statement
 
 
Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.
 
 
Common Duties and Responsibilities
 
(Essential duties common to all positions)
 
 
1. Maintain and document all applicable required education.
 
2. Demonstrate positive customer service and co-worker relations.
 
3. Comply with the company's attendance policy.
 
4. Participate in the continuous, quality improvement activities of the department and institution.
 
5. Perform work in a cost effective manner.
 
6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
 
7. Perform work in alignment with the overall mission and strategic plan of the organization.
 
8. Follow organizational and departmental policies and procedures, as applicable.
 
9. Perform related duties as assigned. 
 
Education
<ul><li>High School Diploma or GED (Required)
</li></ul>Experience: 2 yrs experience in medical office, clinical, or hospital setting. Medical transcription experience is preferred.
 Substitutions: Formalized training in Medical Transcription, Medical Terminology, and/or Physiology may be substituted for 2 yrs experience 
Credentials
<ul><li>No Certification, Competency or License Required</li></ul> 
Work Schedule: Days
Status: Per Diem
Location: WCH-MSOB
Location of Job: US:WV:Charleston
Talent Acquisition Specialist: Tamara B. Young tammy.young@vandaliahealth.org</div>

Health Information Management Scribe -- CAMC Pediatric ENT -- WCH-MSOB

CommonSpirit Health

<div>Job Summary and Responsibilities<div> 
As our Clinical Research Professional, you will be instrumental in advancing medical knowledge by expertly managing and executing clinical trials. You will ensure the highest standards of data integrity, patient safety, and regulatory compliance throughout the research process. 
 
Every day you will manage trial activities, including participant recruitment, data collection, and documentation, serving as a key liaison for all stakeholders. You will ensure strict adherence to protocols and regulatory requirements from study initiation to completion. 
 
To be successful in this role, you will bring relevant clinical research experience and a strong understanding of regulatory guidelines (e.g., GCP, FDA). Your exceptional organizational skills, attention to detail, and ability to communicate effectively will be crucial in this dynamic field.</div><ul><li>
Facilitates research activities in partnership with program Medical Director(s) and Research Administration colleagues leveraging clinical experience in related specialty area. Activities include coordination of grant submissions and sponsored clinical trials. Work includes management of site selection process, site initiation visits, and study submissions consistent with regulatory requirements and local policies.</li><li>
Directs, organizes and plans the daily research operational activities of the program and support staff to manage and grow the divisions research activities. Serves as the primary liaison for internal and external project sponsors, routinely informing key stakeholders of project plans, status updates, milestones (including subject enrollment metrics, timely data collection and submission and related contract and/or grant goals) through regular reporting and coordinated discussions.</li><li>
Manages program budget working synergistically with Research Administration to perform and coordinate transactional tasks; i.e., sponsor invoicing, patient financial billing, time and effort reporting, etc. Proactively manages supplies, staffing needs and research portfolio via forecasting reports to ensure a robust study pipeline is in place. Acts as the program fiscal steward and works to promote and grow the research portfolio thru public relations, web-based activities, newsletters and social media outlets.</li><li>
A strong working knowledge of GCP, ICH, DHHS, OIG and FDA regulations and depth of clinical expertise in the assigned area is required along with familiarity of all applicable federal and state regulations and institutional policies. Coordinates the process flow of a study from initial concept to IRB through the final study closure. Facilitates feasibility reviews based upon governing policies.</li></ul>
Job Requirements<div>
Required</div><ul><li>
Bachelors Degree Of Nursing or Bachelor's prepared healthcare related licensure or an equivalent combination of education and experience</li><li>
Clinical background with a minimum of Five (5) experience in clinical research operations and/or administration</li></ul><div>
Preferred</div><ul><li>
Masters Degree in healthcare or related or business field</li><li>
Eight (8) years of clinical research-related experience</li></ul> 
<div></div>
Where You'll Work 
<h2 class="jobSectionHeader">
Hello Humankindness: Join a Legacy of Healing at Saint Joseph&rsquo;s Hospital and Medical Center (SJHMC)</h2><h2 class="jobSectionHeader">
Ready to make a real difference? Join SJHMC in Phoenix AZ., a 571-bed nonprofit founded by the Sisters of Mercy over 125 years ago. We're more than a hospital; we're a global destination for life-changing care, embracing patients with humankindness.</h2>
Here, your calling will flourish. We're not just a workplace; we're a community dedicated to a mission of service.
Leaders in Specialized Care:<ul><li>
Barrow Neurological Institute (BNI): A world-renowned center for groundbreaking neurological research and innovative treatments.</li><li>
Norton Thoracic Institute (NTI): A national leader in advanced thoracic care with pioneering surgical techniques.</li><li>
Level I Trauma Center: One of Arizona's busiest ERs, providing immediate, comprehensive care for critically injured patients 24/7.</li></ul> 
Why SJHMC?<ul><li>
Culture of Excellence &amp; Well-being: We care for our people, fostering professional and personal growth.</li><li>
Community &amp; Collaboration: Be part of a network committed to global health and well-being.</li><li>
Join a Legacy, Shape a Future: Over 20% of our patients travel internationally for our specialized care.</li></ul> 
This is an invitation to join a family of dedicated professionals at the forefront of medical innovation, united by the power of humankindness. 
Pay Range 
$39.18 - $58.28 /hour</div>

Clinical Research Program Manager

Banner Health

<div>Primary City/State:
Payson, Arizona
Department Name:
Work Shift:
Varied
Job Category:
Clinical Care<div><div><div><div><div><div><div><div><div>
We are currently looking for a Case Management Representative at Banner Payson to work PRN as needed. This role will cover shifts to provide coverage as needed for sick time and PTO. Holidays and weekends required.
Banner Staffing Services offers a world of opportunities to make an impact on one of the country&rsquo;s leading health systems. If you&rsquo;re looking to leverage your abilities to make a difference &ndash; you belong at Banner Staffing Services.
As the internal staffing (registry) provider for Banner Health, Banner Staffing Services (BSS) provides opportunities within one of the country&rsquo;s leading health systems. The BSS team is dedicated to providing personal attention and professional support for its employees. Registry opportunities are a great way to market your skills within Banner Health. As a BSS employee, you are eligible to apply (at any time) as an internal applicant to any regular full-time or part-time opportunities within Banner Health.
In addition, registry employment through BSS offers:<ul><li>Competitive wages</li><li>Paid orientation</li><li>Flexible Schedules (select positions)</li><li>Fewer Shifts Cancelled</li><li>Weekly pay</li><li>403(b) Pre-tax retirement plan</li><li>Employee Assistance Program</li><li>Employee wellness program</li><li>Discount Entertainment tickets</li><li>Restaurant/Shopping discounts</li><li>Auto Purchase Plan</li></ul>
BSS Registry positions do not have guaranteed hours and no medical benefits package is offered. BSS requires: Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes; employment, criminal and education)</div></div></div></div></div></div></div></div></div>
POSITION SUMMARY 
This position coordinates care of Occupational Health cases across the continuum of care to achieve optimal clinical and financial resource outcomes. As a resource to facilitate that care, this position will use the company&rsquo;s occupational health protocols and act as a liaison between providers, ancillary referral services (physical therapy, radiology, laboratory, specialty referrals), contract employers, worker&rsquo;s compensation insurance carriers and outside service providers. The purpose of this position is to promote quality and cost effective patient care through integrated data management and communication with all affected parties. 
 
CORE FUNCTIONS 
1. Communicates continually with patients, other departments (clinic managers, providers, worker&rsquo;s compensation, risk mgmt, human resources), contract employers, referral network providers and worker&rsquo;s compensation carrier case managers to ensure that appropriate plans and protocols are being followed and that the patient is discharged from care with a timely and appropriate return to work status. 
 
2. Maintains current open and discharged case files in internal computer database. 
 
3. Monitors and tracks all referral activities within the company&rsquo;s ancillary and specialist referral network. 
 
4. Reports drug screen results to employers and records results in database. 
 
5. Works under general supervision. Confers with supervisor on any unusual situations. Positions are facility based with no budgetary responsibility. Internal customers: All levels of nursing management and staff, human resources, medical staff, and all other members of the interdisciplinary health care team. External Customers: Designated contacts of external employers, insurance providers, county and governmental agencies, case managers, medical care providers, ancillary care providers, and medical supply companies. 
 
MINIMUM QUALIFICATIONS 
High school diploma/GED or equivalent working knowledge. 
 
The position requires a proficiency level typically achieved with 3 years experience in healthcare as a Nursing Asst, Medical Asst, Health Unit Coordinator, Patient Care Tech, Patient Billing, etc. 
 
Requires an understanding of medical terminology. Must demonstrate effective communication skills, human relations skills, strong organizational and time management skills and flexibility in responding to multiple demands. 
 
PREFERRED QUALIFICATIONS 
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

Per Diem Case Management Representative

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