patient relations liaison

Syneos Health Commercial Solutions

<div>Description
You are an expert facilitator: you open doors, foster communication, and bridge the gap.
The Patient Access Liaison (PAL) will support Syneos Health and Johnson &amp; Johnson partnership in promoting CAPLYTA, managing designated accounts across an assigned geography.
The Patient Access Liaison will execute the collaborative territory strategic plan through partnership with internal and external stakeholders, which may include sales, market access, and other collaboration partners. Responsibilities include ensuring understanding of reimbursement process, field reimbursement services, and patient support programs. The Patient Access Liaison will also work on patient-level reimbursement issue resolution.<ul><li>
Educate HCPs on reimbursement processes, claims submissions, procedures, and coding requirements of payer organizations (local payers, government payers, etc.)</li><li>
Collaborate with field support team members such as sales representatives and key account managers and serve as reimbursement expert for the local team</li><li>
Act with a sense of urgency to address critical access and affordability issues for patients</li><li>
Analyze reimbursement and access issues and act as the local access and reimbursement resource for other field force personnel and region management</li><li>
Proactively provide approved education to defined accounts within a given territory on matters related to reimbursement, access and coverage to facilitate appropriate patient access</li><li>
Execute business in accordance with the highest ethical, legal, and compliance standards, including timely and successful completion of all required training</li></ul>
Along with demonstrated initiative, resourcefulness and a results-oriented mindset, the ideal candidate has:<ul><li>
BA/BS degree required</li><li>
4+ years of pharmaceutical, biotech, or medical device experience</li><li>
2+ years of experience in reimbursement is required</li><li>
Neurology/CNS disease experience is required</li><li>
Ability to solve access issues related to both specialty pharmacy and medical benefit products</li><li>
Strong written, verbal, and interpersonal skills required</li></ul>
The annual base salary for this position ranges from $155,000 to $160,000. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance.
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn&rsquo;t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you&rsquo;re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients&rsquo; lives around the world.
Work Here Matters Everywhere | How are you inspired to change lives?
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements. 
400005588</div>

Patient Access Liaison

Aveanna Healthcare

<div>
 
 Position Overview
 
 
 The Clinical Liaison Support is an RD or diet tech who is a member of our clinical sales team and works with our referral sources in assisting discharge planners, providers, clients and their families with the transition to home-based care for enteral nutrition and other medical supplies. The Clinical Liaison Support role uses their clinical knowledge to ensure a positive outcome for the clients, families, and referral sources. This is an entry-level position to learn the enteral home care industry and support the growth of Aveanna Healthcare.
 
 
 
 
 
 Essential Job Functions
 
 
 Meet with providers (case managers, physicians, RNs, RDs, etc.) on a daily basis to assist in processing referrals and ensuring patients receive what they need.
 
 
 Check on status of new and existing patients, provide instructions on pumps, ensure patient and/or caregiver knows what to expect while on service.
 
 
 Complete documentation for new patient referrals; work with patient care team to ensure we have all appropriate paperwork to set up a patient on service.
 
 
 Respond to patient questions and concerns; assess patient needs, status, and tolerance issues, troubleshoot and make recommendations as indicated or requested.
 
 
 Interface with physicians, dietitians, and case managers to clarify and manage patients&rsquo; home feeding regimen.
 
 
 Respond and follow up with revenue and patient care requests, including insurance issues, medical eligibility, and clinical information for authorizations.
 
 
 Assist with special projects as assigned.
 
 
 Assist respective sales team peers in reaching start of care goals.
 
 
 Provide education and/or deliver supplies to patient homes upon request.
 
 
 
 
 
 Requirements
 
 
 Current RD or DTR license/credentials in the state or states where you will be working
 
 
 Knowledge and understanding of compliance with adherence to regulations
 
 
 Associate or Bachelor degree from state accredited program
 
 
 Ability and willingness to travel locally
 
 
 
 
 
 Preferences
 
 
 1-2 years of clinical experience preferred but not required
 
 
 
 
 
 Other Skills/Abilities
 
 
 Must maintain company and employee confidentiality at all times
 
 
 Must maintain professional boundaries at all times
 
 
 Ability to remain calm and professional in stressful situations
 
 
 Attention to detail
 
 
 Time Management
 
 
 Effective problem-solving and conflict resolution
 
 
 Excellent organization and communication skills
 
 
 
 
 
 Physical Requirements
 
 
 Must be able to speak, write, read and understand English
 
 
 Frequent lifting, caring, pushing and pulling of up to 25 pounds
 
 
 Occasional lifting, caring, pushing and pulling of up to 50 pounds
 
 
 Prolonged walking, standing, bending, kneeling, reaching, twisting
 
 
 Must be able to sit and climb stairs
 
 
 Must have visual and hearing acuity
 
 
 Frequent lifting and repositioning of patients
 
 
 Repeated or prolonged standing, bending, kneeling, twisting and occasional climbing of stairs
 
 
 Agility and strength sufficient to handle patients and equipment without assistance
 
 
 Must be able to appropriately respond physically and psychologically to emergency situations in the home or during transport
 
 
 
 
 
 Environment
 
 
 Performs duties in an office environment during agency operating hours
 
 
 Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions
 
 
 Possible exposure to blood, bodily fluids and infectious diseases
 
 
 
 
 
 Other Duties
 
 
 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
 
 
 
 
 
 As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
 
</div>

Clinical Liaison Support

<div><div><ul><li>This position has a monthly, uncapped commission plan.</li></ul>
Position Overview
 
The Clinical Liaison Support is a clinician who is a member of our sales team and works with our referral sources in assisting discharge planners, providers, clients and their families with the transition to home-based care for enteral nutrition and other medical supplies. The Clinical Liaison Support role uses their clinical knowledge to ensure a positive outcome for the clients, families, and referral sources. This is an entry-level position to learn the enteral home care industry and support the growth of Aveanna Healthcare. 
 
Essential Job Functions 
Meet with providers (case managers, physicians, RNs, RDs, etc.) on a daily basis to assist in processing referrals and ensuring patients receive what they need.
 
Check on status of new and existing patients, provide instructions on pumps, ensure patient and/or caregiver knows what to expect while on service. 
Complete documentation for new patient referrals; work with patient care team to ensure we have all appropriate paperwork to set up a patient on service. 
Respond to patient questions and concerns; assess patient needs, status, and tolerance issues, troubleshoot and make recommendations as indicated or requested. 
Interface with physicians, dietitians, and case managers to clarify and manage patients&rsquo; home feeding regimen. 
Respond and follow up with revenue and patient care requests, including insurance issues, medical eligibility, and clinical information for authorizations. 
Assist with special projects as assigned. 
Assist respective sales team peers in reaching start of care goals. 
Provide education and/or deliver supplies to patient homes upon request. 
 
Requirements 
Clinical background required (e.g., RD, LPN, DTR), with active credentials in the state(s) of practice 
Knowledge and understanding of compliance with adherence to regulations 
Associate or Bachelor degree from state accredited program 
Ability and willingness to travel locally 
 
Preferences 
1-2 years of clinical experience preferred but not required 
 
Other Skills/Abilities 
Must maintain company and employee confidentiality at all times 
Must maintain professional boundaries at all times 
Attention to detail 
Time Management 
Effective problem-solving and conflict resolution 
Excellent organization and communication skills 
 
Physical Requirements 
Must be able to speak, write, read and understand English 
Frequent lifting, caring, pushing and pulling of up to 25 pounds 
Occasional lifting, caring, pushing and pulling of up to 50 pounds 
Prolonged walking, standing, bending, kneeling, reaching, twisting 
Must be able to sit and climb stairs 
Must have visual and hearing acuity 
Frequent lifting and repositioning of patients 
Repeated or prolonged standing, bending, kneeling, twisting and occasional climbing of stairs 
Agility and strength sufficient to handle patients and equipment without assistance 
Must be able to appropriately respond physically and psychologically to emergency situations in the home or during transport 
 
Environment 
Performs duties in an office environment during agency operating hours 
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions 
Possible exposure to blood, bodily fluids and infectious diseases 
 
Other Duties 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div>
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
Notice for Job Applicants Residing in California
Notice for Job Applicants Residing in Florida</div>

Banner Health

<div>Primary City/State:
Scottsdale, Arizona
Department Name:
Clinical Care Operations-Psych
Work Shift:
Night
Job Category:
Administrative Services
Voted 4 years in a row by employees as Banner Health&rsquo;s Best Place to Work and Best Place to Receive Care.
Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you.
Bring your passion for Behavioral Health to Banner Health! Banner Behavioral Health Hospital in Scottsdale, AZ was remodeled and expanded in 2017, providing new, state-of-the art units for our patients and staff! Banner Behavioral Health Hospital is a voluntary facility for adults and adolescents. We are dedicated to providing safe, confidential, and compassionate treatment with customized treatment plans to meet each patient's needs.
As a Placement Liaison within Clinical Care Operations, you will play a vital role in coordinating patient bed placement and/or float pool staff coverage throughout the assigned hospital to ensure a high level of patient care. In addition, you will provide administrative support for the entire Clinical Care Operations department. The ideal candidate will thrive in a fast-paced, ever-changing environment, while managing multiple tasks and working within a variety of software programs.
Night Shift: Monday, Friday, Saturday 4PM-4:30AM (3, 12s)
You will be working 36 hours per week, with rotating weekends. Weekends and holidays are required in this role. Enjoy a flat rate $1/hour weekend shift differential and an 18% night shift differential when applicable.
For more than four decades, Banner Behavioral Health has provided 24/7 crisis intervention and therapeutic services in a medically safe, recovery-focused environment. Banner Behavioral Health has 156 licensed inpatient beds and is located in Scottsdale, AZ. Our focus is on adults and adolescents dealing with mental health and/or chemical dependency issues who voluntarily seek help. Our highly skilled and compassionate staff are dedicated to providing a therapeutic healing environment and excellent health care experience.
POSITION SUMMARY 
This position is responsible for facility-wide patient and/or staff placement operations. Serves as a liaison between both internal and external customers. Manages data as related to operations. Performs Utilization Management functions as required by facility 
 
CORE FUNCTIONS 
1. Acts as the &ldquo;Command Center&rdquo; for Hospital. Coordinates with internal personnel and external agencies to address continual demand for patient placement and/or staffing requirements and maintains list of anticipated needs and projected resources. 
 
2. Enters, maintains, and archives data in computer files for departments as required using multiple software platforms. 
 
3. Identifies, resolves and communicates real and potential problems and information to appropriate Nursing leadership. Prioritizes safe utilization of resources. 
 
4. Creates and distributes individualized ad-hoc reports upon management request. 
 
5. Facility based position with hospital-wide impact on patient throughput. Efficiently balances requests with available resources under tight deadlines and conflicting priorities. 
 
MINIMUM QUALIFICATIONS 
 
High school diploma/GED or equivalent working knowledge. 
 
The position also requires skills and abilities typically gained with 1 year of experience in a healthcare office setting, previous experience in patient services or admitting would be very helpful. Must have medical terminology, excellent verbal and written communication skills, organizational skills and critical thinking skills. Must have the ability to work under tight time constraints and meet deadlines while working on a variety of projects. Must be proficient with commonly used office software and equipment. 
 
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. 
 
PREFERRED QUALIFICATIONS 
Associate Degree preferred. 
 
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

Placement Liaison Behavioral Health

Hollywood Eye Institute

Elite Ophthalmology &amp; Aesthetics PracticeAre you the kind of person who lights up a room, builds instant trust with patients, and thrives in a luxury, fast-paced environment? Do you love aesthetics, sales, patient relationships, and creating unforgettable experiences?We are seeking an exceptional Patient Success Liaison to become the face of our elite ophthalmology and aesthetics practice. This is far more than a front desk position &mdash; this is an opportunity to become an integral part of a rapidly growing, premium brand focused on delivering concierge-level care and &ldquo;WOW&rdquo; experiences to every patient who walks through our doors.In this role, you will:<ul><li>Welcome and guide patients through their journey</li><li>Build VIP-style relationships with aesthetic and surgical patients</li><li>Explain aesthetic procedures and treatment packages</li><li>Prepare patients for treatments</li><li>Collect payments and coordinate package pricing</li><li>Help drive growth of our aesthetics division</li><li>Assist with launch events and exclusive patient parties</li><li>Deliver a luxury-level experience at every interaction</li></ul>We are looking for someone bubbly, polished, kind, energetic, highly organized, and naturally gifted at sales and relationship-building.Compensation<ul><li>$25/hour</li><li>Generous bonus structure</li><li>Total compensation potential of $70,000+</li></ul>Tremendous opportunity for advancement within a rapidly expanding organizationWhat You Have Already Achieved:<ul><li>Proven history of developing excellent rapport with clients and patients</li><li>Ability to confidently explain a wide variety of aesthetic treatments</li><li>Understanding of how aesthetic treatments aid in the treatment of dry eye and ocular surface disease</li><li>Experience discussing package pricing and collecting payment for procedures</li><li>Excellent ability to work within an elite, high-performing team environment</li></ul>Prior experience in aesthetics and sales is requiredWhat You Will Achieve at Hollywood Eye Institute:<ul><li>Building long-term trust with clients and patients</li><li>Delivering &ldquo;WOW&rdquo; experiences consistently</li><li>Generating positive patient reviews and testimonials</li><li>Retaining clients year after year</li><li>Creating referrals and repeat customers</li><li>Increasing sales of aesthetic procedures by 25% annually</li><li>Helping introduce 2 new aesthetic services each year</li></ul>Who You Will Work With:<ul><li>Top physicians and providers specializing in:</li><li>Premium surgery</li><li>Dry eye care</li><li>Aesthetic treatments</li><li>Talented medical aestheticians providing treatments directly to patients</li><li>A director who will help oversee your performance metrics and growth</li><li>The COO and leadership team of a highly respected, expanding organization</li></ul>What You&rsquo;re Motivated By:We are an elite team dedicated to providing premium eye care, dry eye treatment, and aesthetic services to Broward County and beyond. Our highly ranked practice is rapidly expanding to multiple locations and continues to set the standard for excellence in patient care and aesthetics.We are proud to have recently been selected as the #1 Eye Care Provider by the Sun Sentinel.If you are energized by excellence, growth, teamwork, and creating exceptional experiences for patients, you will thrive here.Ready to Join Our Rockstar Team?If you are a rockstar professional looking to join a collaborative, fast-growing team that is constantly evolving and expanding, you may be perfect for us.If you are driven by greatness and believe you have the drive, knowledge, skills, and experience to be truly successful in this role, we would love to hear from you today.Pay: From $25.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Patient Success Liaison

Amgen

<div>Join Amgen&rsquo;s Mission of Serving Patients
At Amgen, if you feel like you&rsquo;re part of something bigger, it&rsquo;s because you are. Our shared mission&mdash;to serve patients living with serious illnesses&mdash;drives all that we do.
Since 1980, we&rsquo;ve helped pioneer the world of biotech in our fight against the world&rsquo;s toughest diseases. With our focus on four therapeutic areas &ndash;Oncology, Inflammation, General Medicine, and Rare Disease&ndash; we reach millions of patients each year. Amgen is advancing a broad and deep pipeline and portfolio of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you&rsquo;ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you&rsquo;ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Patient Access Liaison &ndash; TEPEZZA - Rare Disease
Live
What you will do
Let&rsquo;s do this. Let&rsquo;s change the world. In this vital role you will provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers and executives. Strong knowledge and demonstrated history of access and reimbursement for buy and bill/infused pharmaceutical products is required. The PAL works in highly visible, strong team environment to provide exceptional customer service on all levels.
The PAL will work with the patient, the physician and the Site of Care to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. The PAL will work with numerous internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care to facilitate and improve patient access to insurance, medications, financial support, resources and more.
Responsibilities<ul><li>
Secure written or electronic patient HIPAA for patients in the assigned geography</li><li>
Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections</li><li>
Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patient&rsquo;s family and team of healthcare providers to empower the patient to become their own advocate</li><li>
Educate the patient on TEPEZZA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access</li><li>
Provide information on co-pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and needed</li><li>
Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Horizon rare disease therapies, common prior authorization requirements, and coding and billings requirements</li><li>
Provide access and reimbursement education based on the enrolled patient&rsquo;s TEPEZZA benefits to physician offices and sites of care</li><li>
Educate the physician office and/or SOC on TEPEZZA coverage based on the patient&rsquo;s benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access</li><li>
Investigate access challenges pre and post-infusion to include support for denied claims and claim reviews</li><li>
Partner with Safety and PV and report AE&rsquo;s and product complaints through medical information.</li><li>
Work closely with the Horizon cross functional team including Case Managers, the Site of Care team, market access, matrix partners and external vendors</li><li>
Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements</li></ul>
Win
What we expect of you
We are all different, yet we all use our unique contributions to serve patients.
Basic Qualifications:
Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience
OR 
Master's degree and 4 years of patient services, and/or access and reimbursement, experience 
OR
Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience
Preferred Qualifications:<ul><li>
Scientific background and ability to learn product and disease information.</li><li>
Nursing or other clinical background a plus</li><li>
Access and reimbursement for buy and bill products</li><li>
Orphan or Rare disease experience.</li><li>
Familiarity with HIPAA guidelines and FDA requirements.</li><li>
Familiarity with and Adherence to internal and OIG Compliance guidelines a must</li><li>
Ability to handle difficult patient cases and resolve hurdles.</li><li>
Ability to work in team environment and manage communication with case Liaisons and sales reps.</li><li>
Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment.</li><li>
Strong analytical skills and ability to report on meaningful activity in the region.</li><li>
Proficient in Microsoft Office.</li><li>
Professional, proactive demeanor.</li><li>
Strong interpersonal skills and strategic mindset.</li><li>
Excellent written and verbal communication skills.</li><li>
Potential for up to 50% travel, including some overnight and weekend commitments.</li></ul>
Thrive
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for our teammates&rsquo; professional and personal growth and well-being.
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.
Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:<ul><li>
Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.</li><li>
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan</li><li>
Stock-based long-term incentives</li><li>
Award-winning time-off plans and bi-annual company-wide shutdowns</li><li>
Flexible work models, including remote work arrangements, where possible</li></ul>
Apply now for a career that defies imagination
Objects in your future are closer than they appear. Join us.
careers.amgen.com
Application deadline
Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Patient Access Liaison - TEPEZZA - Newark, NJ

<div>Join Amgen&rsquo;s Mission of Serving Patients
At Amgen, if you feel like you&rsquo;re part of something bigger, it&rsquo;s because you are. Our shared mission&mdash;to serve patients living with serious illnesses&mdash;drives all that we do.
Since 1980, we&rsquo;ve helped pioneer the world of biotech in our fight against the world&rsquo;s toughest diseases. With our focus on four therapeutic areas &ndash;Oncology, Inflammation, General Medicine, and Rare Disease&ndash; we reach millions of patients each year. Amgen is advancing a broad and deep pipeline and portfolio of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you&rsquo;ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you&rsquo;ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Patient Access Liaison &ndash; TEPEZZA - Rare Disease
Live
What you will do
Let&rsquo;s do this. Let&rsquo;s change the world. In this vital role you will provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers and executives. Strong knowledge and demonstrated history of access and reimbursement for buy and bill/infused pharmaceutical products is required. The PAL works in highly visible, strong team environment to provide exceptional customer service on all levels.
The PAL will work with the patient, the physician and the Site of Care to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. The PAL will work with numerous internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care to facilitate and improve patient access to insurance, medications, financial support, resources and more.
Responsibilities<ul><li>
Secure written or electronic patient HIPAA for patients in the assigned geography</li><li>
Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections</li><li>
Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patient&rsquo;s family and team of healthcare providers to empower the patient to become their own advocate</li><li>
Educate the patient on TEPEZZA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access</li><li>
Provide information on co-pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and needed</li><li>
Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Horizon rare disease therapies, common prior authorization requirements, and coding and billings requirements</li><li>
Provide access and reimbursement education based on the enrolled patient&rsquo;s TEPEZZA benefits to physician offices and sites of care</li><li>
Educate the physician office and/or SOC on TEPEZZA coverage based on the patient&rsquo;s benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access</li><li>
Investigate access challenges pre and post-infusion to include support for denied claims and claim reviews</li><li>
Partner with Safety and PV and report AE&rsquo;s and product complaints through medical information.</li><li>
Work closely with the Horizon cross functional team including Case Managers, the Site of Care team, market access, matrix partners and external vendors</li><li>
Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements</li></ul>
Win
What we expect of you
We are all different, yet we all use our unique contributions to serve patients.
Basic Qualifications:
Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience
OR 
Master's degree and 4 years of patient services, and/or access and reimbursement, experience 
OR
Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience
Preferred Qualifications:<ul><li>
Scientific background and ability to learn product and disease information.</li><li>
Nursing or other clinical background a plus</li><li>
Access and reimbursement for buy and bill products</li><li>
Orphan or Rare disease experience.</li><li>
Familiarity with HIPAA guidelines and FDA requirements.</li><li>
Familiarity with and Adherence to internal and OIG Compliance guidelines a must</li><li>
Ability to handle difficult patient cases and resolve hurdles.</li><li>
Ability to work in team environment and manage communication with case Liaisons and sales reps.</li><li>
Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment.</li><li>
Strong analytical skills and ability to report on meaningful activity in the region.</li><li>
Proficient in Microsoft Office.</li><li>
Professional, proactive demeanor.</li><li>
Strong interpersonal skills and strategic mindset.</li><li>
Excellent written and verbal communication skills.</li><li>
Potential for up to 50% travel, including some overnight and weekend commitments.</li></ul>
Thrive
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for our teammates&rsquo; professional and personal growth and well-being.
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.
Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:<ul><li>
Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.</li><li>
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan</li><li>
Stock-based long-term incentives</li><li>
Award-winning time-off plans and bi-annual company-wide shutdowns</li><li>
Flexible work models, including remote work arrangements, where possible</li></ul>
Apply now for a career that defies imagination
Objects in your future are closer than they appear. Join us.
careers.amgen.com
Application deadline
Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Patient Access Liaison - TEPEZZA- Milwaukee, WI

Search 10000+ Patient relations liaison jobs near you this May. New roles added regularly across leading industries. Apply today.

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