patient relations manager

Heritage Hospital

Heritage Hospitals, a NABH-accredited, multi-speciality tertiary care hospital with over three decades of trust and service, is seeking a Patient Relations Manager to lead its patient experience and service excellence initiatives. The ideal candidate will be a confident, empathetic, and service-oriented professional with a strong background in healthcare communication, patient coordination, and grievance handling. She will serve as the key interface between patients, attendants, and hospital departments to ensure a seamless, compassionate, and responsive care journey, reflecting Heritage&rsquo;s core values of Trust, Care, and Commitment.Key Responsibilities1. Patient experience<ul><li>Ensure courteous, efficient, and empathetic communication with patients and attendants throughout their hospital journey (OPD, IPD, Diagnostics, Emergency, etc.).</li><li>Handle patient queries, grievances, and feedback promptly, ensuring fair resolution within stipulated timelines</li><li>Conduct daily patient rounds to assess service satisfaction and escalate systemic issues to the Operations/ Quality team</li><li>Oversee adherence to hospital service standards and patient communication protocols</li></ul>2. Coordination and communication<ul><li>Act as the primary liaison between patients, relatives, clinical teams, and support departments to ensure smooth coordination</li><li>Support critical cases by facilitating cross-departmental communication to enhance patient comfort and reduce administrative delays</li><li>Maintain proper documentation and digital records of complaints, feedback, and resolutions</li></ul>3. Reporting and MIS<ul><li>Maintain dashboards for patient feedback trends, complaint categories, and closure rates</li><li>Generate monthly reports highlighting patient satisfaction metrics, recurring issues, and improvement suggestions</li></ul>4. Process improvement<ul><li>Collaborate with HR, Quality, and Operations teams to design and implement service improvement initiatives</li><li>Identify opportunities for improving the overall patient experience through technology, workflow, and behavioral interventions</li></ul>Qualifications and Experience<ul><li>Graduate/ Postgraduate in Hospital Administration, Healthcare Management, or any relevant discipline.</li><li>Minimum 7&ndash;10 years of experience in Patient Relations or Customer Service within a hospital or healthcare setup</li><li>Age: 35 years or above, female candidates only</li><li>Excellent communication skills in Hindi and English; knowledge of regional dialects will be an added advantage</li><li>Computer-savvy, with proficiency in MS Office and exposure to hospital information or CRM systems</li></ul>Key Competencies<ul><li>Exceptional interpersonal and communication skills</li><li>Strong empathy and conflict resolution abilities</li><li>Patient-centered approach with sound judgment</li><li>Team leadership and coordination skills</li><li>Attention to detail and a proactive attitude</li><li>Ability to maintain confidentiality and professionalism at all times</li></ul>Job Type: Full-timeWork Location: In person

Patient Relations Manager

ZIA Medical Center

ZIA Medical Center is a premier multispecialty clinic committed to providing world-class healthcare services. Our departments are equipped with advanced technologies and staffed by highly qualified medical professionals dedicated to patient care and service excellence.We are seeking a Patient Relations Executive who will play a key role in ensuring a smooth and positive experience for every patient from arrival to follow-up.Job Responsibilities:<ul><li>Welcome and assist patients with a professional, warm, and friendly approach.</li><li>Provide accurate information about clinic services, doctors, and available treatments.</li><li>Address patient inquiries and concerns with empathy and efficiency.</li><li>Guide patients through the check-in and check-out process, ensuring a seamless experience.</li></ul>Appointment Scheduling &amp; Coordination<ul><li>Schedule, reschedule, and confirm patient appointments while managing doctor availability.</li><li>Coordinate with doctors, nurses, and administrative staff to ensure efficient patient flow.</li><li>Provide pre- and post-consultation or procedure instructions as per medical team guidance.</li></ul>Billing Assistance<ul><li>Assist patients in understanding billing statements, charges, and payment options.</li><li>Coordinate with the billing department to resolve any payment-related issues.</li></ul>Administrative &amp; Documentation Support<ul><li>Maintain accurate and up-to-date patient records in the system.</li><li>Ensure all required forms, consents, and documents are completed before procedures or consultations.</li><li>Handle confidential patient information in compliance with clinic policies and healthcare regulations.</li></ul>Communication &amp; Team Collaboration<ul><li>Act as a liaison between patients and healthcare providers to ensure clear communication.</li><li>Coordinate with various departments for smooth operational flow and service delivery.</li><li>Keep patients informed about clinic updates, promotions, and new healthcare services.</li></ul>Service Improvement &amp; Feedback Handling<ul><li>Collect patient feedback and escalate unresolved issues to management for follow-up.</li><li>Identify opportunities to enhance the patient experience and suggest improvements.</li><li>Support implementation of new processes aimed at improving service quality and efficiency.</li></ul>What We&rsquo;re Looking For:&#9989; Experience: Previous experience in customer service, patient relations, or a healthcare setting is required. &#9989; Skills: Excellent communication, interpersonal, and problem-solving skills. &#9989; Organization: Ability to multitask, prioritize, and work effectively in a high-volume environment. &#9989; Tech-Savvy: Proficiency in medical software and appointment scheduling systems is a plus. &#9989; Knowledge: Familiarity with insurance processes and medical billing is an advantage. &#9989; Language: Fluency in English; additional languages are an asset. &#9989; Professionalism: A positive attitude, patient-first mindset, and strong work ethic.Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthExperience:<ul><li>Patient Relations: 2 years (Preferred)</li></ul>

Patient Relations Executive

Karma Ayurveda

Job Summary:The Patient Relations Executive serves as the primary point of contact for patients and their families, ensuring a positive experience throughout their journey at the Ayurveda hospital. This role involves coordinating appointments, handling patient queries, assisting with admissions and discharges, and ensuring that the hospital&rsquo;s service standards and Ayurvedic values are upheld in every patient interaction.Key Responsibilities:<ul><li>Greet and assist patients and visitors with warmth, empathy, and professionalism.</li><li>Manage patient registration, admission, and discharge procedures efficiently.</li><li>Provide information about Ayurveda treatments, therapies, and wellness packages.</li><li>Coordinate with doctors, therapists, and departments to ensure smooth patient flow.</li><li>Handle patient inquiries, concerns, and feedback in a timely and respectful manner.</li><li>Maintain accurate patient records and ensure confidentiality at all times.</li><li>Schedule appointments and follow up for consultations, treatments, or wellness programs.</li><li>Support foreign and domestic patients with guidance on hospital processes and Ayurvedic therapies.</li><li>Assist in organizing patient education programs, wellness workshops, or health camps.</li><li>Prepare daily/weekly reports related to patient satisfaction, feedback, and service quality.</li></ul>Job Type: Full-timePay: Up to &#8377;17,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Patient Relation Executive

Trusted Doctors

We are seeking a compassionate and customer-focused Patient Relationship Executive with prior experience in hospitals, clinics, or diagnostic centers. This is a primarily phone-based role aimed at delivering a smooth, supportive, and efficient experience for patients&mdash;from appointment scheduling to post-visit follow-up.The ideal candidate will have a background in telesales, patient coordination, or healthcare customer service, with excellent communication skills and a strong commitment to patient care.Key Responsibilities:<ul><li>Make outbound calls to confirm appointments, follow up on visits, and collect patient feedback.</li><li>Handle inbound calls, addressing patient inquiries about services, doctors&rsquo; availability, procedures, and clinic policies.</li><li>Provide clear, accurate information about treatments, diagnostic services, and medical specialties.</li><li>Maintain and update patient records and call logs using clinic or hospital management software.</li><li>Coordinate with doctors, nurses, and administrative staff to streamline patient scheduling and ensure timely care.</li><li>Send appointment reminders, follow-ups, and medical reports via phone, SMS, or email.</li></ul>Candidate Requirements:<ul><li>Experience: Minimum 2 years in telesales, patient coordination, or customer service&mdash;preferably in a healthcare setting (hospital, clinic, or diagnostics).</li><li>Communication: Excellent spoken and written English; proficiency in regional languages is an added advantage.</li><li>Skills: Strong interpersonal skills with a courteous, empathetic, and patient-first approach.</li><li>Efficiency: Able to manage high call volumes and multitask effectively in a dynamic, fast-paced environment.</li></ul>Additional Information:<ul><li>Work Experience: 2+ years in healthcare telesales or patient support</li><li>Shift: 12-hour shifts (day or rotational, based on operational needs)</li><li>Availability: Immediate joiners preferred</li></ul>Job Type: Full-timePay: Up to AED4,500.00 per monthApplication Question(s):<ul><li>Are you available on an immediate basis?</li></ul>Experience:<ul><li>Healthcare: 1 year (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Patient Relationship Executive (Healthcare or Hospital only)

Shalby Hospital

We are looking for Patient Relationship Officer in our Shalby Hospital, Mohali<ul><li>Taking charge of IP patients admission list</li><li>Updation of discharge board on floors to keep staff aware and updated</li><li>Taking rounds on floor and meeting patients</li><li>Handing feedback forms to patient and their relatives at the time of discharge</li><li>Accompanying doctor on rounds daily</li><li>Informing the patient priorly about discharges</li><li>Informally interacting with the patients to get their opinions and feedbacks</li><li>Getting feedback about food served to patients on quality and taste</li><li>Comforting the patient at all times</li><li>Experience of working with NABH or JCI accredited hospital</li><li>Walk in Interviews: 9:30am-4pm (Mon-Sat)</li></ul>Job Type: Full-timePay: &#8377;20,816.53 - &#8377;35,549.79 per month

Patient Relationship Officer

Harmony dental

Position Overview:We are seeking a motivated and organized Dental Clinic &ndash; Patient Relation Team Leader to support daily clinic operations and ensure efficient coordination between the dental team and front-office staff. The ideal candidate will support both administrative and clinical workflows, maintain high service standards, and help create a positive experience for every patient.Key Responsibilities:<ul><li>Supervise daily clinic operations to ensure smooth workflow and timely patient service.</li><li>Coordinate schedules, appointments, and communication between doctors, nurses, and reception staff.</li><li>Support dental staff with operational needs and ensure adherence to clinic policies.</li><li>Oversee patient management, from registration to follow-up.</li><li>Handle inquiries, feedback, and minor concerns in a professional manner.</li><li>Monitor cleanliness, organization, and readiness of the clinic environment.</li><li>Prepare reports and assist in performance monitoring and staff training.</li><li>Ensure compliance with health, safety, and confidentiality standards.</li></ul>Qualifications and Requirements:<ul><li>Bachelor&rsquo;s Degree in Dentistry</li><li>Minimum 2 years of experience in customer service or front-office roles, ideally within a dental or healthcare environment.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational skills and attention to detail.</li><li>Proficient in MS Office applications and clinic management software.</li><li>Professional appearance and positive attitude.</li></ul>Job Types: Full-time, PermanentPay: Up to AED5,500.00 per month

Patient Relation Team Leader -Dental Clinic

Vaidam Health

Company DescriptionVaidam Health is a healthcare platform founded in 2016 that connects patients to top-notch doctors and trusted hospitals. The company has ISO certification and NABH accreditation, which is regarded as the highest national recognition for quality patient care. With a global network of 500+ leading hospitals and 8000+ doctors in 10+ medical destinations, Vaidam.com is the most effective and popular platform for medical travelers worldwide. The company also organizes regular Medical Camps with senior doctors for pre-treatment consultations and post-treatment follow-ups.Role DescriptionThis is a full-time on-site role located in Gurugram for a Patient Relation - Domestic. The PR will be responsible for to provide information to patients relating to Doctor Profile, Consultation procedure, Medical Treatment Procedure, Treatment Plans, etc. They need to be Quick &amp; Proactive in counselling patients &amp; assisting them regarding any concerns relating to treatment plan.Must have:<ul><li>Fluency in English</li><li>Knowledge of Hospital Operations &amp; understanding of Medical Terminology</li><li>Excellent Communication skills- spoken &amp; written</li><li>Good listening &amp; perceiving skills</li><li>Quick &amp; assertive in responding to any situation relating to patient treatment</li><li>Must be a Team Player</li><li>Must have the ability to make sales</li><li>Should be a BDS graduate</li></ul>Preferred/Desired Skills:<ul><li>Previous experience in healthcare sector or similar profile would be a bonus.</li><li>Education background in Healthcare/Hospital Administration would be considered</li><li>Freshers can also apply</li></ul>Job Type: Full-timeJob Type: Full-timePay: &#8377;9,560.95 - &#8377;47,718.36 per monthWork Location: In person

Patient Relations - Domestic Business

Search 10000+ Patient relations manager jobs near you this November. New roles added regularly across leading industries. Apply today.