patient relations manager

Johns Hopkins Aramco Healthcare

<div></div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Title</b></h2>
</div><div>SENIOR PATIENT RELATIONS SPECIALIST.</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Family</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Function</b></h2>
</div><div>COO</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Code</b></h2>
</div><div>30009153</div></div><div><div><h2 class="jobSectionHeader"><b>
Reports to Job</b></h2>
</div><div>Director, Manager or Team Lead of Patient Relations</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description Summary</b></h2>
</div><div>The Senior Patient Relations Specialist at Johns Hopkins Aramco Healthcare (JHAH) provides frontline support, handling patient complaints, suggestions, and surveys. Responsibilities also include overseeing special patient experience projects and managing the implementation of advanced patient programs to enhance satisfaction and uphold the organization&rsquo;s image.</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities %</b></h2>
</div><div>30</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Support in the implementation of longterm strategies to improve patient experience and enhance the organizations image
</li><li>Collaborate with senior management to align Patient Relations strategies with organizational goals and work with directors of other departments such as administrators risk management and legal services to ensure safe and effective patient processes</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities %</b></h2>
</div><div>70</div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Handles difficult complaints received from executive management senior medical advisor and Medical Services Management Department MSMD follows up and provides feedback to originators and senior management</li><li>
Utilizes academic expertise and knowledge to implement programs and serves on and leads committees and taskforce as appointed
</li><li>Works in collaboration with Directors of other departments to ensure adequate and safe patient process in place such as Administrators Risk Management and legal services</li><li>
Handle the investigation of Security code cases and repeated abuse cases</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Education Required</b></h2>
</div><div>Master&rsquo;s degree in Healthcare administration or related field is preferred. Bachelor&rsquo;s degree in healthcare or management field is required</div></div><div><div><h2 class="jobSectionHeader"><b>
Professional Certifications Required</b></h2>
</div><div>Medical terminology training is required. PX certificate is required.</div></div><div><div><h2 class="jobSectionHeader"><b>
Years of Experience</b></h2>
</div><div>Minimum 15 years&rsquo; experience in Patient experience, healthcare field or related field as required .</div></div><div><div><h2 class="jobSectionHeader"><b>
Languages</b></h2>
</div><div>English:Fully Proficient ; Arabic:Fully Proficient</div></div><div><div><h2 class="jobSectionHeader"><b>
Functional Competencies</b></h2>
</div><div><ul><li>Due Diligence</li><li>
Audit Reporting</li><li>
Data Collection</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core Competencies</b></h2>
</div><div><ul><li>Excellence</li><li>
Integrity</li><li>
Accountability</li><li>
Cybersecurity</li><li>
Person-Centered Care</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Acknowledgement</b></h2>
</div><div>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Title</b></h2>
</div><div>No</div></div><div><div><h2 class="jobSectionHeader"><b>
Supplemental Work/Experience/Education Information</b></h2>
</div><div>N/A</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Description</b></h2>
</div><div>N/A</div></div></div></div></div></div></div></div><p></p>

SENIOR PATIENT RELATIONS SPECIALIST.

Amir Beladi Dental Clinic LLC

<p>Position: We are looking for a professional Reception &amp; Patient Relations Coordinator with experience in clinics to join our team. The ideal candidate will be the first point of contact for our patients, handling reception duties as well as communication through phone and WhatsApp, including after office hours.</p><p>Responsibilities:</p><p>Welcoming and assisting patients at the reception.</p><p>Answering phone calls, WhatsApp messages, and patient inquiries in a professional manner (including after office hours).</p><p>Scheduling and confirming appointments.</p><p>Coordinating with doctors and clinic staff for smooth patient flow.</p><p>Maintaining accurate records and schedules.</p><p>Providing excellent patient service and ensuring high satisfaction.</p><p>Requirements:</p><p>Previous experience working in a clinic or medical center is required.</p><p>Strong communication skills and patient-focused attitude.</p><p>Fluent in French, Arabic, and English (mandatory).</p><p>Ability to handle messages and calls outside of working hours.</p><p>Professional appearance and positive attitude.</p><p>Employment Type: Full-time</p><p>Job Type: Full-time</p>

Patient Relation Executive (Arabic,French,English)

NMC Health plc

<div><div><div><ul><li>Manages all aspects of individual and corporate customers of NMCSH &ndash; AUH.
</li></ul><ul><li>Manages all new avenues of service provision at the hospital.
</li></ul><ul><li>Collaborate with finance and revenue cycle team for matters related to OP and IP insurance, corporate and self pay billing as and when required.
</li></ul><ul><li>Responsible for personnel management of all Customer care staff in coordination with Supervisors / In-charges.
</li></ul><ul><li>Manages the call center and ensures proper functioning and continuous improvement in their services.
</li></ul><ul><li>Responsible for all hospital reception desks and usher services.
</li></ul><ul><li>Proactive intervention and service recovery, whenever required.
</li></ul><ul><li>Monitoring hospital performance on key customer service performance indicators and take necessary action to improve scores.
</li></ul><ul><li>Stay abreast with the patient feedback received through various channels, including but not limited to feedback forms, call center, social media, surveys, external sources such as mystery shoppers and DOH surveys.
</li></ul><ul><li>Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.
</li></ul><ul><li>Review and optimize processes impacting patient experience, in close coordination with internal (hospital &amp; corporate) stakeholders, as applicable.
</li></ul><ul><li>Intervene to help resolving reported inter-/intra-departmental issues and facilitate smooth interdepartmental communication and collaboration.
</li></ul><ul><li>Obtain adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues.
</li></ul><ul><li>Document pertinent information, actions and decisions and communicates to appropriate leadership.
</li></ul><ul><li>Communicate issues identified by front line staff to appropriate administrative team related to new administrative or departmental initiatives.
</li></ul><ul><li>Ensuring that all reports and deliverables are submitted on due dates.
</li></ul><ul><li>Collaborate with clinical and support staff to foster delivery of quality care.
</li></ul><ul><li>Regular interaction with OP &amp; IP patients and with maintain visibility with hospital staff through daily rounds.
</li></ul><ul><li>Assist in evaluating and reassigning staff during crisis situations.
</li></ul><ul><li>Provide on-site management of crisis situations to prevent or minimize disruption of services.
</li></ul><ul><li>Optimize resources to maintain facility operations.
</li></ul><ul><li>Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed
</li></ul><ul><li>Function as on-site coordinator for internal/external disasters or other major events.
</li></ul><ul><li>Supports continuous Quality Improvement. Develops and promotes appropriate standards of care.
</li></ul><ul><li>Ensures that there is compliance with the JCI &amp; ISO requirements.
</li></ul><ul><li>Provides direction for the hospital and ensures that corporate vision, mission and objectives are fulfilled. Inculcates and cultivates corporate values.
</li></ul><ul><li>Demonstrates ability to see the big picture in terms of the strategic operational plan and the ability to monitor and direct processes to fulfill such plans.
</li></ul><ul><li>Maintains confidentiality regarding patient information and regarding administrative matters of confidential nature.
</li></ul><ul><li>Develops and promotes a fair administrative environment which is unbiased and apolitical.
</li></ul><ul><li>Support clinical, operational and facility services throughout the entire Hospital throughout operational hours.
</li></ul><ul><li>Serves on Administrative and other hospital committees as required.
</li></ul><ul><li>Performs related duties as assigned by the Head of Operations.
</li></ul><ul><li>Attend to committee meeting as assigned.
</li></ul><ul><li>Work accordance with the documented OSH procedures and instructions, specific responsibilities.</li></ul></div></div></div>
<br><div><div><div><ul><li>Manages all aspects of individual and corporate customers of NMCSH &ndash; AUH.
</li></ul><ul><li>Manages all new avenues of service provision at the hospital.
</li></ul><ul><li>Collaborate with finance and revenue cycle team for matters related to OP and IP insurance, corporate and self pay billing as and when required.
</li></ul><ul><li>Responsible for personnel management of all Customer care staff in coordination with Supervisors / In-charges.
</li></ul><ul><li>Manages the call center and ensures proper functioning and continuous improvement in their services.
</li></ul><ul><li>Responsible for all hospital reception desks and usher services.
</li></ul><ul><li>Proactive intervention and service recovery, whenever required.
</li></ul><ul><li>Monitoring hospital performance on key customer service performance indicators and take necessary action to improve scores.
</li></ul><ul><li>Stay abreast with the patient feedback received through various channels, including but not limited to feedback forms, call center, social media, surveys, external sources such as mystery shoppers and DOH surveys.
</li></ul><ul><li>Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.
</li></ul><ul><li>Review and optimize processes impacting patient experience, in close coordination with internal (hospital &amp; corporate) stakeholders, as applicable.
</li></ul><ul><li>Intervene to help resolving reported inter-/intra-departmental issues and facilitate smooth interdepartmental communication and collaboration.
</li></ul><ul><li>Obtain adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues.
</li></ul><ul><li>Document pertinent information, actions and decisions and communicates to appropriate leadership.
</li></ul><ul><li>Communicate issues identified by front line staff to appropriate administrative team related to new administrative or departmental initiatives.
</li></ul><ul><li>Ensuring that all reports and deliverables are submitted on due dates.
</li></ul><ul><li>Collaborate with clinical and support staff to foster delivery of quality care.
</li></ul><ul><li>Regular interaction with OP &amp; IP patients and with maintain visibility with hospital staff through daily rounds.
</li></ul><ul><li>Assist in evaluating and reassigning staff during crisis situations.
</li></ul><ul><li>Provide on-site management of crisis situations to prevent or minimize disruption of services.
</li></ul><ul><li>Optimize resources to maintain facility operations.
</li></ul><ul><li>Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed
</li></ul><ul><li>Function as on-site coordinator for internal/external disasters or other major events.
</li></ul><ul><li>Supports continuous Quality Improvement. Develops and promotes appropriate standards of care.
</li></ul><ul><li>Ensures that there is compliance with the JCI &amp; ISO requirements.
</li></ul><ul><li>Provides direction for the hospital and ensures that corporate vision, mission and objectives are fulfilled. Inculcates and cultivates corporate values.
</li></ul><ul><li>Demonstrates ability to see the big picture in terms of the strategic operational plan and the ability to monitor and direct processes to fulfill such plans.
</li></ul><ul><li>Maintains confidentiality regarding patient information and regarding administrative matters of confidential nature.
</li></ul><ul><li>Develops and promotes a fair administrative environment which is unbiased and apolitical.
</li></ul><ul><li>Support clinical, operational and facility services throughout the entire Hospital throughout operational hours.
</li></ul><ul><li>Serves on Administrative and other hospital committees as required.
</li></ul><ul><li>Performs related duties as assigned by the Head of Operations.
</li></ul><ul><li>Attend to committee meeting as assigned.
</li></ul><ul><li>Work accordance with the documented OSH procedures and instructions, specific responsibilities.</li></ul></div></div></div>
<br><div><div><ul><li>A Bachelor&rsquo;s or Master&rsquo;s degree preferably in administration or Healthcare background required.
</li></ul><ul><li>An MBA in healthcare administration is preferable.
</li></ul><ul><li>Five years or more in health management positions with demonstrated administrative skills.
</li></ul><ul><li>Five or more years prior experience in managing patient relations in large tertiary care setting.
</li></ul><ul><li>Excellent command of oral and written English.
</li></ul><ul><li>Must be well versed with Word and Excel.</li></ul></div></div>

Front Office Manager

Aims Healthcare LLC

<p><b>Industry:</b> Healthcare / Medical Services<br/><b>Location:</b> Dubai, UAE</p><p><b>Position Summary</b></p><p>We are seeking a <b>compassionate, customer-focused Patient Relationship Executive</b> to join our team in Dubai. This role is critical to ensuring a seamless and supportive experience for patients &mdash; from initial contact and appointment scheduling to post-visit follow-ups.</p><p>The ideal candidate will have prior experience in hospitals, clinics, or diagnostic centers, with a strong background in <b>patient coordination, telesales</b>, or <b>healthcare customer service</b>. A high level of professionalism, empathy, and communication skills is essential, as the majority of interactions will be conducted over the phone.</p><p><b>Key Responsibilities</b></p><ul><li>Conduct <b>outbound calls</b> to confirm appointments, follow up with patients, and gather feedback</li><li>Handle <b>inbound inquiries</b> regarding services, doctors, procedures, and general clinic information</li><li>Provide clear, accurate, and empathetic explanations of <b>treatment options</b>, diagnostic services, and specialties</li><li>Accurately document all patient interactions using <b>healthcare CRM</b> or clinic management software</li><li>Coordinate closely with the medical and administrative teams to ensure smooth <b>appointment scheduling</b> and patient flow</li><li>Send appointment reminders and updates via <b>phone, SMS, or email</b></li></ul><p><b>Candidate RequirementsExperience</b></p><ul><li>Minimum <b>2 years</b> of experience in <b>telesales, patient coordination</b>, or <b>customer service</b></li><li>Healthcare industry experience (hospital, clinic, or diagnostic center) is <b>highly preferred</b></li></ul><p><b>Skills &amp; Attributes</b></p><ul><li>Excellent communication skills in <b>English</b> (fluency in regional languages is an advantage)</li><li>Strong interpersonal skills and the ability to address patient concerns with <b>empathy and professionalism</b></li><li>Highly <b>organized</b> and detail-oriented with the ability to <b>multitask</b> effectively in a busy environment</li><li>A <b>patient-first mindset</b> with a courteous and supportive approach</li></ul><p><b>Additional Details</b></p><ul><li><b>Work Experience:</b> 2+ years in healthcare telesales, coordination, or patient support</li><li><b>Shift:</b> 12-hour shifts (day shift or rotational, based on clinic schedule)</li><li><b>Joining:</b> Immediate joiners preferred</li></ul><p>Job Type: Full-time</p><p>Pay: Up to AED4,500.00 per month</p><p>Application Question(s):</p><ul><li>Do you have at least 2 years of experience in a healthcare setting (clinic, hospital, or diagnostic center)?</li><li>Have you previously worked in telesales, patient coordination, or healthcare customer service?</li><li>Are you comfortable handling both inbound and outbound patient calls?</li><li>Are you comfortable working 12-hour shifts (day or rotational based on clinic needs)?</li><li>Are you available on an immediate basis?</li><li>What is your level of fluency in English (spoken and written)?</li></ul>

Patient Relationship Executive (Healthcare or Hospital only)

FIMS HOSPITALS

<p><b>Key Responsibilities</b></p><ul><li>Patient Advocacy: Serve as a point of contact for patients and their families, addressing any questions, concerns, or issues that arise during their stay or treatment.</li><li>Communication Facilitation: Act as a bridge between patients and medical teams, ensuring that patient needs and feedback are communicated effectively to doctors, nurses, and other departments.</li><li>Service Coordination: Assist patients in navigating hospital services, procedures, and processes, helping them understand their rights and responsibilities.</li><li>Complaint Resolution: Handle and resolve patient complaints and grievances with empathy and professionalism, ensuring a satisfactory outcome.</li><li>Patient Satisfaction Monitoring: Regularly check on patient satisfaction during their hospital stay, gathering feedback to identify areas for service improvement.</li><li>Record Keeping: Maintain accurate records of patient interactions, complaints, and feedback for quality improvement and reporting purposes.</li><li>Promoting Hospital Services: Inform patients about hospital facilities and services, encouraging engagement and loyalty.</li></ul><p><b>Required Skills and Qualities</b></p><ul><li>Strong People Skills: Excellent communication, interpersonal, and listening skills are crucial for interacting with diverse patients and staff.</li><li>Empathy and Compassion: A patient-focused attitude and ability to show understanding and care towards patients and their families.</li><li>Problem-Solving: The ability to analyze situations, resolve issues, and coordinate with departments to find solutions.</li><li>Teamwork: A collaborative spirit to work effectively with medical staff and other hospital personnel.</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;30,000.00 - &#8377;45,000.00 per month</p><p>Benefits:</p><ul><li>Paid sick time</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Patient Relation Officer

Trusted Doctors

<p><b>Job Title:</b> Patient Relationship Executive<br/><b>Industry:</b> Healthcare / Medical Services<br/><b>Location:</b> Dubai</p><p><b>Position Overview:</b></p><p>We are seeking a compassionate and proactive <b>Patient Relationship Executive</b> to enhance the patient experience across all touchpoints, from appointment scheduling to post-visit follow-ups. The ideal candidate will have prior experience in hospitals, clinics, or diagnostic centers and a strong background in patient coordination, telesales, or healthcare customer service.</p><p>This role is central to ensuring effective communication with patients, primarily through phone interactions, while maintaining high standards of service and care.</p><p><b>Key Responsibilities:</b></p><ul><li>Conduct outbound calls for appointment confirmations, post-visit follow-ups, and feedback collection.</li><li>Handle inbound calls to address patient inquiries regarding services, doctor availability, procedures, and clinic protocols.</li><li>Provide clear and empathetic information to patients about treatments, diagnostic services, and medical specialties offered.</li><li>Accurately document patient interactions and maintain records using hospital or clinic software systems.</li><li>Coordinate with doctors, nurses, and administrative staff to ensure smooth appointment scheduling and patient flow.</li><li>Send appointment reminders, follow-ups, and relevant information via phone, SMS, or email.</li></ul><p><b>Candidate Profile:</b></p><p><b>Experience:</b></p><ul><li>Minimum of 2 years in telesales, patient coordination, or customer service, ideally within a healthcare setting.</li></ul><p><b>Skills &amp; Competencies:</b></p><ul><li>Excellent verbal and written communication skills in English; knowledge of regional languages is a plus.</li><li>Strong interpersonal and problem-solving abilities.</li><li>A patient-centric, courteous, and empathetic approach.</li><li>Comfortable working in a high-volume, fast-paced environment with strong multitasking capabilities.</li></ul><p><b>Additional Information:</b></p><ul><li><b>Work Experience:</b> 2+ years in healthcare telesales or patient support</li><li><b>Shift:</b> 12-hour shifts (day or rotational, based on clinic operations)</li><li><b>Availability:</b> Immediate joiners preferred</li></ul><p>Job Type: Full-time</p><p>Pay: Up to AED4,500.00 per month</p><p>Application Question(s):</p><ul><li>Do you have at least 2 years of experience in a healthcare setting (clinic, hospital, or diagnostic center)?</li><li>Have you previously worked in telesales, patient coordination, or healthcare customer service?</li><li>Are you comfortable handling a high volume of phone calls and multitasking in a fast-paced environment?</li><li>What is your level of fluency in English (spoken and written)?</li><li>Are you willing to work 12-hour shifts (day or rotational)?</li><li>Are you available on an immediate basis?</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Patient Relation Executive (Healthcare/ Hospital only)

MyDoctor Healthcare LLC

<p><b>Job Title:</b> Patient Relationship Executive<br/><b>Industry:</b> Healthcare / Medical Services<br/><b>Location:</b> Dubai</p><p><b>Position Summary:</b><br/>We are looking for a compassionate and service-oriented <b>Patient Relationship Executive</b> to join our team in Dubai. In this role, you will play a vital part in delivering a seamless and positive patient experience&mdash;from appointment scheduling to post-visit follow-ups. The ideal candidate will have prior experience in a hospital, clinic, or diagnostic center, with a background in patient coordination, telesales, or healthcare customer service.</p><p>You will serve as the primary point of contact for patients, handling both inbound and outbound communication while ensuring every interaction is handled with professionalism and empathy.</p><p><b>Key Responsibilities:</b></p><ul><li>Make outbound calls to confirm appointments, conduct follow-ups, and gather patient feedback</li><li>Handle inbound calls, addressing inquiries about services, doctors, procedures, and clinic protocols</li><li>Clearly explain treatments, diagnostic services, and medical specialties offered by the facility</li><li>Document all patient interactions accurately using clinic or hospital software systems</li><li>Coordinate with medical and administrative teams to streamline appointment scheduling and patient flow</li><li>Send appointment reminders, follow-up instructions, and other relevant communication via phone, SMS, or email</li></ul><p><b>Candidate Profile:</b></p><p><b>Experience:</b></p><ul><li>Minimum of 2 years in telesales, patient coordination, or customer service&mdash;preferably within a healthcare environment (clinic, hospital, or diagnostic center)</li></ul><p><b>Skills &amp; Competencies:</b></p><ul><li>Excellent verbal and written communication skills in English; knowledge of regional languages is a plus</li><li>Strong interpersonal and problem-solving skills</li><li>Courteous, empathetic, and patient-focused approach</li><li>Ability to work efficiently in a high-volume, fast-paced environment</li><li>Proficient in multitasking and managing time effectively</li></ul><p><b>Additional Information:</b></p><ul><li><b>Work Experience:</b> 2+ years in healthcare telesales or patient support</li><li><b>Shift:</b> 12-hour shifts (day or rotational, depending on clinic operations)</li><li><b>Availability:</b> Immediate joiners preferred</li></ul><p>Job Type: Full-time</p><p>Pay: Up to AED4,500.00 per month</p><p>Application Question(s):</p><ul><li>Do you have at least 2 years of experience in a healthcare setting (clinic, hospital, or diagnostic center)?</li><li>Have you previously worked in telesales, patient coordination, or healthcare customer service?</li><li>Are you comfortable handling a high volume of phone calls and multitasking in a fast-paced environment?</li><li>What is your level of fluency in English (spoken and written)?</li><li>Are you willing to work 12-hour shifts (day or rotational)?</li><li>Are you available on an immediate basis?</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

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SENIOR PATIENT RELATIONS SPECIALIST.

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Patient Relation Officer

Patient Relation Executive (Healthcare/ Hospital only)

Patient Relation Executive (Healthcare/ Hospital only)