patient relations manager

Oak Street Health, part of CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Title: Patient Relations Analyst
Company: Oak Street Health
Role Description:
The purpose of the Patient Relations Analyst (PRA) at Oak Street Health is to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention.
Patient Relations Analysts (PRAs) are an integral part of the Oak Street Health care team. Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team and outreach team for questions regarding medicare and eligibility.
Patient Relations Analysts are daily key players, particularly during Medicare's Open Enrollment, ensuring that our patients are informed of all their options surrounding Medicare. The Patient Relations Analysts will report to the Associate Patient Relations Manager or Practice Manager.
Responsibilities:<ul><li>
Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan</li><li>
Serve as internal resource in the clinic on insurance questions for providers and staff</li><li>
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)</li><li>
Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage</li><li>
Manage the welcome visit and orientation process for new Oak Street Health patients</li><li>
Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs</li><li>
Support the clinic management team on operational activities as needed, including scheduling and billing</li><li>
Provide exceptional customer service</li><li>
Foster patient engagement through the design and execution of events, including center tours</li><li>
Other duties as assigned</li></ul>
What we're looking for
Required Qualifications:<ul><li>
Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.</li><li>
US work authorization</li></ul>
Strongly Preferred Qualifications:<ul><li>
Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics</li></ul>
Preferred Qualifications:<ul><li>
Experience with helping patients or customers understand their insurance coverage</li><li>
A passion for working with others to create an unmatched patient experiences</li><li>
A problem-solving orientation and a flexible and positive attitude</li><li>
Sales background preferred</li><li>
Experience with and a supportive attitude toward our patient population of older adults</li><li>
CRM experience a plus</li><li>
Bachelor degree preferred, or equivalent experience</li><li>
Experience helping patients navigate the health care system, especially related to Medicare and Managed Care</li></ul>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$21.10 - $40.90
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 05/31/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Analyst,Patient Relations

Community Health System

<div>Overview:

Opportunities for you!<ul><li>
Consecutively recognized as a top employer by Forbes, and in 2025 by Newsweek</li><li>
We&rsquo;re excited to offer a progressive sign-on incentive and comprehensive relocation package</li><li>
Eligible for annual incentive program</li><li>
Community University leadership training courses</li><li>
Tuition reimbursement, education programs and scholarships</li><li>
Vacation time accrues from Day 1</li><li>
Free money toward retirement with a 403(b) and matching contributions</li><li>
Great food options with on-demand ordering</li><li>
Free parking and electric charging</li></ul> 
Commitment to diversity and inclusion is a cornerstone of our culture at Community. All are welcome as valued members of our community.
We know that our ability to provide the highest level of care is through taking care of our incredible teams. Learn more on our Benefits page. 
<div></div>
Responsibilities:
<div>The Director of Risk Management and Patient Relations directs, manages, and plans all aspects of Risk Management and Patient Relations Programs for Community Health System (CHS). Responsible for administering the Risk Management Program to include managing, and analyzing risk management data, and conducting risk management educational programs. Directs completion of root cause analyses, and risk assessments. Collaborates with Patient Safety on initiatives, and activities that support the Patient Safety Program. Ensures the organization's risk management policies and strategies are compliant with applicable regulations, rating agency standards, and strategic imperatives of CHS. The Director oversees advocacy initiatives, and process management of complaints, grievances, and lost property, including the review, mitigation, resolution, reporting, and compliance requirements within internal and external regulations, and policies throughout CHS.</div><div>
</div><div>
Additionally, the Director supports the Captive Insurance Risk Management program, and works to develop, implement, and maintain risk assessment, and mitigation programs within the organization. Works with facility administration, departments, and the medical staff to monitor and evaluate the safety of patient care services. Responsible for assessing, and improving existing protocols, driving accountability across departments, and leading staff with clarity to enable the organization to fulfill its mission by meeting or exceeding its goals.</div><div>
</div>
Qualifications:
<div>Education</div><ul><li>Bachelor's Degree in a healthcare related field required</li><li>Master's Degree in a healthcare related field preferred</li></ul><div>
</div><div>
Experience</div><ul><li>7 years of experience in the healthcare or informatics field with 3 of the years in a progressive healthcare leadership role required</li><li>Previous employment in a highly confidential position within a Patient Safety, Risk Management or Regulatory Compliance department required</li></ul><div>
</div><div>
Licenses and Certifications</div><ul><li>One of the following is required</li></ul><div>
o RN - Current and valid Registered Nurse license to work within the state of California</div><div>
o CPHQ - Certified Professional Healthcare Quality</div><div>
o CPHRM - Certified Healthcare Risk Management</div>
Disclaimers:
<ul><li>Pay ranges listed are an estimate and subject to change.</li><li>If any bonuses are noted, they are only applicable to external hires meeting criteria.</li></ul></div>

Director, Risk Management - Patient Relations

INSIGHT

<div><div>Insight Institute of Neuroscience &amp; Neurosurgery (IINN) aims to advance, challenge, and revolutionize neurosciences and medicine through scientific research and advanced technology, driven by a passion to help others regardless of any obstacles and challenges that may lie ahead. Our integrated team of medical professionals does so through creative, innovative techniques and care principles developed because of our continuous pursuit to improve the field of medicine. Our integrated team works together to find solutions to both common and complex medical concerns to ensure more powerful, reliable results. Having multiple specialties &ldquo;under one roof&rdquo; Insight achieves its purpose in providing a comprehensive, collaborative approach to neuromusculoskeletal care and rehabilitation to ensure optimal results. Our singular focus is Patient Care Second to None!</div>
<div></div><div>Job Summary:</div>
<div>Insight is seeking a meticulous, organized, and friendly Patient Access Assistant Manager to join our dynamic multi-specialty facility. This individual will thrive in a fast-paced, team-oriented environment, working alongside professionals in neurology, pain management, chiropractic care, physical therapy, and other specialties. The Patient Access Assistant Manager is cross-trained in all clinical administrative processes and plays a key role in ensuring the delivery of high-quality patient service and operational excellence. This role promotes workflow efficiency, accuracy in patient data collection, and strict compliance with regulatory and confidentiality standards. In collaboration with department leadership, the Assistant Manager will oversee front-end operations including registration, scheduling. and insurance verification. This position also assists in managing staff schedules, onboarding and training team members, resolving escalated patient or staff concerns, and implementing best practices to enhance the patient experience and support revenue cycle goals. Top candidates will demonstrate exceptional customer service skills, strong leadership abilities, and a proactive approach to problem-solving&mdash;all while maintaining the highest levels of professionalism and patient confidentiality</div>
<div></div><div>Duties:
</div><ul><li>Greets and interacts with patients in a friendly and polite manner</li>
<li>Perform data entry through Electronic Medical Record system</li>
<li>Maintain medical records and patient confidentiality</li>
<li>Answer phone calls in a friendly manner</li>
<li>Register patients and schedule appointments</li>
<li>Ability to multitask and move between responsibilities in fluid manner</li>
<li>Adheres to all accrediting body hospital standards and Policies in place</li>
<li>Monitors supplies and inventory as needed</li>
<li>Leads, coordinates, delegates and monitors your contact center staff</li>
<li>Talks with patients and works Telephone encounters within 24 hours of receiving</li>
<li>Takes on the responsibility of finding replacements or coverage when employees are out.</li>
<li>Keep all process documents up to date and valid</li>
<li>Keeps org and accountability charts up to date as changes happen</li>
<li>Helps assess employee performance, completes reviews and coordinates all behavior and actions to the manager</li>
<li>Participates in system conversions and process improvements</li>
<li>Effectively communicates all changes or mistakes with staff in a timely manner and making sure that there is no confusion</li>
<li>Pulls phone calls and scores based on the scorecard that is provided to you.</li>
<li>Identify all potential issues and bring them up during level 10&rsquo;s</li>
<li>Schedule time with manager for one on ones at least once a quarter</li>
<li>Approve all time cards by Friday at 5pm</li>
<li>Run all required reports for scorecards</li>
<li>Communicate with the designated department manager or leads to bridge any gaps in communication</li>
<li>Provides leadership and support in problem solving within and outside of the patient access department</li>
<li>Demonstrates the ability to make decisions and delegate responsibility in order to assure high quality performance and efficiency within your team.</li>
<li>Conduct/attend weekly patient access level 10, have scorecard updated every week and review at your Level 10 meetings.</li>
<li>Travel to various locations to oversee operational processes and ensure consistency across sites.</li>
<li>Provide on-site support and oversight to ensure compliance with company procedures.</li>
<li>Assist in managing and improving processes at multiple locations through periodic travel.</li>
<li>All other duties as assigned</li>
</ul><div>Qualifications:
</div><ul><li>Able to provide eligibility for employment for any U.S. employer</li>
<li>High school diploma or general education degree (GED) required</li>
<li>Associate&rsquo;s or Bachelor&rsquo;s Degree in Business or related field preferred</li>
<li>6 months of relevant customer service experience preferred</li>
<li>Excellent phone skills and interpersonal</li>
<li>Knowledge of medical terminology</li>
<li>Knowledge of Insurance Verification</li>
 <li>Ability to multitask and move between responsibilities in fluid manner</li>
 <li>Problem solving skills</li>
<li>Good data entry skills</li>
<li>Proficiency with computers, with strong typing skills</li>
<li>Ability to relate and work effectively with others.</li>
<li>Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards.</li>
<li>Proven excellence in patient safety and care</li>
<li>Friendly, empathetic &amp; respectful</li>
<li>Reliable in work results, timeliness &amp; attendance</li>
<li>Ability to relate to and work effectively with a wonderfully diverse populace</li>
<li>Able to work in a fast-paced, and stressful environment while maintaining positive energy</li>
<li>Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance</li>
<li>Detailed oriented, conscientious and committed to precision in work results</li>
<li>Committed to contributing to a positive environment, even in rapidly changing circumstances.</li>
<li>Is aware of standards and performs in accordance with them.</li>
<li>Strong attention to detail.</li>
</ul><div>Insight is an equal opportunity employer and values workplace diversity!</div></div>

Patient Access Representative Assistant Manager

Molina Healthcare

***Remote and must live in Illinois or Missouri***
 
JOB DESCRIPTION
 
Job Summary
 
Provides subject matter expertise and leadership for health plan provider relations activities. Supports network development, network adequacy and provider training and education. Serves as primary point of contact between the business and contracted providers within the Molina network specifically FQHC's, RHC's, and DME. Responsible for network management including provider education, communication, satisfaction, issue intake, access/availability and ensuring knowledge of and compliance with Molina policies and procedures.
 
Essential Job Duties
 
<ul>
<li>Successfully engages the plan's highest priority, high-volume and strategic complex provider community providers (including value-based payment (VBP) and other alternative payment method (APM) contracts to ensure provider satisfaction, facilitate education on key Molina initiatives, and improve coordination and partnership between the health plan and contracted providers.</li>
<li>Serves as the primary point of contact between Molina health plan and the for non-complex provider community that services Molina members, including but not limited to fee-for-service (FFS) and pay-for-performance (P4P) providers.</li>
<li>Collaborates directly with the plan’s external providers to educate, advocate and engage as valuable partners - ensuring knowledge of and compliance with Molina policies and procedures while achieving the highest level of customer service; effectively drives timely issue resolution, electronic medical record (EMR) connectivity, and provider portal adoption.</li>
<li>Resolves complex provider issues that may cross departmental lines including contracting, finance, quality, operations, and may involve senior leadership.</li>
<li>Conducts regular provider site visits within assigned region/service area; determines daily or weekly schedule, to meet or exceed the plan's monthly site visit goals. Proactively engages with the provider and staff to determine; for example, non-compliance with Molina policies/procedures or Centers for Medicare and Medicaid Services (CMS) guidelines/regulations, or to assess the non-clinical quality of customer service provided to Molina members.</li>
<li>Provides on-the-spot training and education as needed, including counseling providers diplomatically, while retaining a positive working relationship.</li>
<li>Independently troubleshoots provider problems as they arise, and takes initiative in preventing and resolving issues between the provider and the plan whenever possible. The types of questions, issues or problems that may emerge during visits are unpredictable and may range from simple to very complex or sensitive matters.</li>
<li>Initiates, coordinates and participates in problem-solving meetings between the provider and Molina stakeholders, including senior leadership and physicians (examples include: issues related to utilization management, pharmacy, quality of care, and correct coding).</li>
<li>Independently delivers training and presentations to assigned providers and their staff - answering questions that come up on behalf of the health plan; may also deliver training and presentations to larger groups, such as leaders and management of provider offices, including large multispecialty groups or health systems, executive level decision makers, association meetings, and joint operating committees (JOCs).</li>
<li>Performs an integral role in network management, by monitoring and enforcing company policies and procedures, while increasing provider effectiveness by educating and promoting participation in various Molina initiatives; examples of such initiatives include: administrative cost-effectiveness, member satisfaction - Consumer Assessment of Healthcare Providers and Systems (CAHPS), regulatory-related, Molina quality programs, and taking advantage of electronic solutions (electronic data interchange (EDI), EMR, provider portal, provider website, etc.).</li>
<li>Oversees and demonstrates accountability for provider satisfaction survey results.</li>
<li>Develops and deploys strategic network planning tools to drive provider relations and contracting strategy across the enterprise.</li>
<li>Facilitates strategic planning and documentation of network management standards and processes (effectiveness is tied to financial and quality indicators).</li>
<li>Works collaboratively with functional business unit stakeholders to lead and/or support various provider services functions with an emphasis on developing and implementing standards and best practice sharing across the organization.</li>
<li>Navigates the matrix team environment including: new markets provider/contract support services, resolution support, and national contract management support services.</li>
<li>Serves as a subject matter expert for the provider relations function.</li>
<li>Provides training, mentoring, and support to new and existing provider relations team members.</li>
<li>Role requires 80%+ same-day or overnight travel (extent of same-day or overnight travel will depend on the specific health plan service area).</li>
</ul>
Required Qualifications
 
<ul>
<li>At least 6 years of provider services experience, including experience supporting individual/group providers, hospitals, integrated delivery systems, and ancillary providers with Medicaid, Medicare, and or Marketplace products, or equivalent combination of relevant education and experience.</li>
<li>Strong understanding of the health care delivery system, including government-sponsored health plans.</li>
<li>Experience with various managed health care provider compensation methodologies, primarily across Medicaid and Medicare lines of business, including: fee-for service (FFS), capitation and various forms of risk, ASO, etc.</li>
<li>Previous experience with community agencies and providers.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Ability to manage multiple tasks and deadlines effectively.</li>
<li>Experience with preparing and presenting formal presentations.</li>
<li>Strong interpersonal skills, including ability to interface with providers and medical office staff.</li>
<li>Ability to work in a cross-functional highly matrixed organization.</li>
<li>Strong verbal and written communication skills.</li>
<li>Microsoft Office suite and applicable software programs proficiency.</li>
</ul>
Preferred Qualifications
 
<ul>
<li>Management/leadership experience.</li>
<li>Contract negotiation experience.</li>
</ul>
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
 
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
 Pay Range: $63,435 - $123,699 / ANNUAL
 <ul>
<li>Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.</li>
</ul>

Provider Relations Manager (FQHC's, RHC's, & DME)

UofL Health

<div><h1 class="jobSectionHeader">Primary Location:
</h1>Nucleus Building
<h1 class="jobSectionHeader">Address:
</h1>300 E. Market St.&amp;#xa;Louisville, KY 40202&amp;#xa;
<h1 class="jobSectionHeader">Shift:
</h1>First Shift (United States of America)
<h1 class="jobSectionHeader">Job Description Summary:
</h1>About UofL Health:
 
UofL Health is a fully integrated regional academic health system with six hospitals, three medical centers, nearly 200 physician practice locations, more than 1000 providers, the Frazier Rehab Institute and Brown Cancer Center.
 
 
With more than 12,000 team members&mdash;physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals&mdash;UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.
<h1 class="jobSectionHeader">Job Description:
</h1>Position Summary and Purpose
 
The Senior Manager of Employee Relations is responsible for overseeing the development and implementation of an Employee Relations Team and will be responsible for establishing and leading a best-in-class Employee Relations (ER) function. This role will design and implement strategy, structure, processes, and policies that support a fair, inclusive, and legally compliant workplace. The Senior Manager, Employee Relations, is strategic thinker and hands-on leader who thrives in building programs from the ground up and is passionate about fostering positive employee experience.
The Senior Manager, Employee Relations key responsibilities will be to build and lead the employee relations function, strategy and case management. They will also manage the development of policies, and adherence to regulatory standards, compliance and culture development and engagement. 
<div> 
Essential Functions:
 
Build and Lead the ER Function
 
<ul><li>Design and implement the Employee Relations team structure, including hiring, training, and developing ER professionals.
</li><li>Develop and roll out scalable ER processes, procedures, and tools to support consistent and fair handling of employee concerns.
</li><li>Establish metrics and reporting mechanisms to monitor ER trends and proactively address workplace issues.
</li></ul>Employee Relations Strategy &amp; Case Management
 
<ul><li>Lead the development of ER strategies that align with company values and business goals.
</li><li>Oversee complex and sensitive employee relations cases, including investigations, performance concerns, conflict resolution, and policy violations.
</li><li>Ensure timely, thorough, and legally compliant resolution of ER matters.
</li></ul>Policy Development &amp; Compliance
 
<ul><li>Create, update, and communicate HR policies and procedures in alignment with employment laws and organizational culture.
</li><li>Partner with Legal, Compliance, and HR Business Partners to ensure adherence to federal, state, and local employment laws.
</li></ul>Training &amp; Education
 
<ul><li>Develop and deliver training for managers and employees on ER-related topics such as respectful workplace, conflict resolution, and performance management.
</li><li>Serve as a trusted advisor to leaders on employee relations best practices.
</li></ul>Culture &amp; Engagement
 
<ul><li>Promote a culture of transparency, accountability, and respect through proactive ER initiatives.
</li><li>Identify opportunities to improve employee engagement and retention through feedback and ER insights.
</li></ul>Other Qualifications
 
<ul><li>Thorough knowledge of policies and regulatory needs and understanding of the legal and potential risks.
</li><li>Exceptional interpersonal and relationship building skills required to initiate and develop productive working partnerships with all levels of management/ leadership and staff.
</li><li>Ability to influence results, garner support and tactfully manage complex relationships and influences within and across the organization.
</li><li>Demonstrates customer service orientation and seeks to understand customer requirements and exercising judgment in meeting their expectations, particularly when there are differences of opinions on needs and services, unanticipated contingencies or a divergence of ideas/perspectives.
</li><li>Exceptional oral and written communication, persuasion, consulting, team building and negotiation skills.
</li><li>Must be able to clearly articulate and demonstrate commitment to high quality and patient safety.
</li><li>Must be comfortable operating in a collaborative, shared leadership environment.
</li><li>Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of UofL Health System. 
</li></ul></div><h1 class="jobSectionHeader">Additional Job Description:
</h1><div>Job Requirements
 
(Education, Experience, Licensure and Certification)
 
Education:
 
<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field
</li></ul></div><div>Experience:
 
<ul><li>10+ years of progressive HR experience, with at least 5 years in employee relations leadership.
</li><li>Proven experience building or significantly evolving an ER function
</li><li>Deep knowledge of employment law, HR compliance, and investigation best practices.
</li><li>Strong interpersonal, communication, and conflict-resolution skills.
</li><li>Ability to manage sensitive situations with discretion and professionalism.
</li><li>Experience working in a fast-paced, high-growth, or matrixed environment is a plus.
</li></ul></div><div>Certification:
 
<ul><li>None required
</li></ul>Licensure:
</div><ul><li>None required
</li></ul>Job Competency:
 
Knowledge, Skills, and Abilities critical to this role:
<div>Language Ability:
 
<ul><li>Must be able to communicate effectively in both verbal and written formats.
</li></ul></div><div>Reasoning Ability:
 
<ul><li>Able to critically think through complex situations, process improvements and evidence-based practice.
</li><li>Able to assist others in developing clinical reasoning skills.
</li></ul>Computer Skills:
 
<ul><li>Computer skills with Microsoft, Excel, PowerPoint and Word required.
</li><li>Data analytic skills required.
</li></ul></div><div>Additional Responsibilities:
 
<ul><li>Strong project management
</li><li>Strategic mindset with the ability to execute tactically
</li><li>Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
</li><li>Maintains confidentiality and protects sensitive data at all times.
</li><li>Adheres to organizational and department specific safety standards and guidelines.
</li><li>Works collaboratively and supports efforts of team members.
</li><li>Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community. 
</li></ul></div><div> 
UofL Health Core Expectations:
 
At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:
 
<ul><li>Honoring and caring for the dignity of all persons in mind, body, and spirit
</li><li>Ensuring the highest quality of care for those we serve
</li><li>Working together as a team to achieve our goals
</li><li>Improving continuously by listening, and asking for and responding to feedback
</li><li>Seeking new and better ways to meet the needs of those we serve
</li><li>Using our resources wisely
</li><li>Understanding how each of our roles contributes to the success of UofL Health</li></ul></div></div>

Senior HR Manager, Employee Relations

American Advanced Management, Inc

<div>Senior Manager, Practice Operations &amp; Provider Relations
Position Summary
Provides strategic and operational leadership for a hospital-owned multi-specialty surgical practice while serving as a key liaison to the hospital C-suite (CEO, COO, CNO, CMO). Oversees clinic operations, drives provider engagement and satisfaction, and supports executive initiatives to ensure alignment between ambulatory services and organizational goals.
Key Responsibilities
Practice Operations Leadership<ul><li>
Direct day-to-day operations of a multi-specialty surgical clinic, ensuring efficient workflows, patient access, and high-quality care delivery</li><li>
Develop and implement operational policies, procedures, and performance standards aligned with hospital objectives</li><li>
Oversee staffing models, clinic scheduling, and resource allocation to optimize productivity and patient throughput</li><li>
Monitor key performance indicators (KPIs) including volume, revenue cycle metrics, patient satisfaction, and quality outcomes</li><li>
Collaborate with revenue cycle, billing, and compliance teams to ensure accurate documentation, coding, and reimbursement</li><li>
Ensure regulatory compliance with CMS, Joint Commission, and state/federal requirements</li></ul>
Provider Relations &amp; Engagement<ul><li>
Serve as the primary point of contact for physicians and advanced practice providers within the hospital and surgical practice</li><li>
Foster strong provider relationships to support recruitment, onboarding, retention, and satisfaction</li><li>
Address provider concerns, workflow issues, and operational barriers in a timely and effective manner</li><li>
Partner with medical leadership to align clinical goals with operational strategy</li><li>
Coordinate provider meetings, communications, and performance feedback processes</li></ul>
Executive Liaison to C-Suite<ul><li>
Act as a strategic liaison between operations and executive leadership (CEO, COO, CNO, CMO)</li><li>
Support execution of hospital-wide initiatives within the clinic and hospital settings</li><li>
Prepare executive-level reports, presentations, and operational analyses for leadership review</li><li>
Coordinate communication and follow-through on key directives from the C-suite</li><li>
Participate in strategic planning, service line development, and growth initiatives</li></ul>
Strategic &amp; Business Development<ul><li>
Identify opportunities for service line expansion, efficiency improvements, and market growth</li><li>
Support physician alignment strategies and integration of new providers or specialties</li><li>
Actively engage in Direct Marketing activities to enhance referral networks and community presence</li><li>
Lead or support special projects related to ambulatory growth, surgical services, and patient access</li></ul>
Quality, Compliance &amp; Patient Experience<ul><li>
Promote a culture of safety, quality, and patient-centered care</li><li>
Oversee implementation of quality improvement initiatives and monitor outcomes</li><li>
Ensure adherence to clinical and operational compliance standards</li><li>
Address patient concerns and improve overall patient experience metrics</li></ul>
Leadership &amp; Team Development<ul><li>
Supervise clinic management and administrative staff</li><li>
Provide coaching, performance management, and professional development</li><li>
Foster a collaborative, accountable, and high-performing team environment</li></ul>
Core Competencies<ul><li>
Healthcare operations &amp; ambulatory practice management</li><li>
Executive communication &amp; organizational leadership</li><li>
Provider relations &amp; physician engagement</li><li>
Strategic planning &amp; performance improvement</li><li>
Regulatory compliance &amp; quality management\\</li></ul>
Required:<ul><li>
Bachelor&rsquo;s degree in Healthcare Administration, Business, Nursing, or related field</li></ul>
Preferred:<ul><li>
Master&rsquo;s degree (MHA, MBA, MSN)</li></ul></div>

SENIOR MANAGER, PRACTICE OPERATIONS & PROVIDER RELATIONS

National Institute of Blood Diseases & Bone Marrow Transplantation Lahore

Summary:NIBD is seeking a dedicated Patient Relationship Officer to assist patients and their families in understanding and managing their healthcare procedures. The ideal candidate will guide patients through financial assistance programs, and payment options to ensure seamless billing and reduce financial stress.Key Responsibilities:<ul><li>Educate patients on their financial responsibilities.</li><li>Assist patients in applying for financial assistance programs and verifying eligibility for government or hospital-based aid.</li><li>Work closely with the billing and collections department to ensure timely and accurate payment processing.</li><li>Explain cost estimates for treatments, procedures, and hospital stays.</li><li>Act as a liaison between patients, and hospital billing departments.</li><li>Maintain accurate financial records and documentation for compliance and auditing purposes.</li><li>Provide compassionate financial counseling to patients experiencing hardship.</li><li>Stay updated on healthcare regulations, and financial assistance programs.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in finance, business administration, healthcare, or a related field preferred.</li><li>Prior experience in healthcare financial counseling, medical billing, is a plus.</li><li>Strong knowledge of medical billing and hospital financial aid programs.</li><li>Excellent communication and customer service skills.</li><li>Ability to work in a fast-paced environment and handle sensitive patient information with confidentiality.</li><li>Proficiency in MS Office and hospital billing software.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>revelent: 2 years (Required)</li></ul>Language:<ul><li>Urdu, English, Sindhi, Punjabi (Preferred)</li></ul>Willingness to travel:<ul><li>25% (Preferred)</li></ul>Work Location: In person

Patient Relationship Officer

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