patient relations manager

NMC Health plc

<div>The Assistant Branch Manager is responsible for managing the front desk, patient relations and concierge services. He / She will be responsible for monitoring and ensuring patient satisfaction with the services provided; identifying and resolving patient and family member concerns and problems in the clinic.</div>
 <div><ul><li><div>Assist the Branch Manager in the day-to-day administrative operations of the facility and the delegation of duties
</div></li><li>Assist new patients in opening a medical file and ensuring all required information is supplied and that the information is true and accurate.
</li><li>Ensure that the patients / attendants are kept comfortable at all times and ensure their requirements are met as laid down in CS rules
</li><li>Direct patients opting for treatments on special packages to the designated area / block or in the right category of rooms as required by them
</li><li><div>Provide support to the clinical, operational and facility services throughout the facility
</div></li><li>Liaises with clinical professional staff in order to provide seamless patient care in all aspects of the journey through the facility
</li><li>Responsible for conduction and coordination of company&rsquo;s promotional campaigns
</li><li><div>Provides oversight on the process of ensuring that appropriate providers are available to deliver medical information upon request of patients
</div></li><li><div>Manages and oversees that all documentation is correctly presented prior to patients files being used, and returned thereafter to medical records.
</div></li><li><div>Keep patient data and records updated and maintain confidentiality of patient information.
</div></li><li>Respond to patient&rsquo;s needs, requests and concerns as appropriate; investigate and/or channel complaints or issues to appropriate Clinic staff; assist in resolving conflicts and act as an intermediary between patients, families and staff.
</li><li>Keep the Branch Manager informed of work related activities and issues
</li><li>Promote establishment and maintenance of meaningful communication between patients, families and staff; facilitate dialogue between patients, physicians, nurses, administrative managers and ancillary personnel to resolve patient complaints and issues.
</li><li><div>Ensures that all financial transactions are conducted in accordance with pertinent standards and legal requirements
</div></li><li><div>Ensures the effective operation of a quality improvement process for the facility, including the periodic assessment of patient satisfaction
</div></li><li><div>Participate in Quality and Accreditation activities such as DOH, OSHAD, FANR, etc.
</div></li><li><div>Ensure that quality of services is provided as per the DOH standards
</div></li><li><div>Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed.
</div></li><li><div>Perform other duties and tasks assigned by the Branch Manager within the scope of his/her job</div></li></ul></div>
 <div><ul><li><div>Suitable Graduation Degree
</div></li><li><div>Master Degree in Hospital Management (preferred)
</div></li><li>Minimum 4 years of experience in a similar field with at least 2 years in a similar position</li></ul></div>

Assistant Branch Manager

Yashoda Hospitals Somajiguda, Hyderabad

Job DescriptionThe In-Patient Department (IPD) Coordinator is responsible for ensuring smooth functioning and administration of inpatient services within hospital wards. This role involves coordinating with nursing staff and various departments to ensure efficient admission, discharge, and daily patient services, thereby allowing medical staff to focus on clinical care.Working hours: Rotational ShiftsDress code: As per, Hospital normsKey Responsibilities:Patient Relations:<ul><li>Maintain a record of patient admissions, discharges, and overnight events.</li><li>Update the admission/discharge register and patient census board daily.</li><li>Interact with patients to ensure satisfaction with:</li><li>Nursing care</li><li>Housekeeping and maintenance</li><li>Food and dietary services</li><li>Follow up on patient complaints and escalate unresolved issues to support staff.</li><li>Coordinate and track pending investigations and doctor referrals.</li><li>Communicate patient transfers to relevant departments and the admission counter.</li><li>Report any critical incidents to the ward in-charge promptly.</li></ul>Admission Duties:<ul><li>Notify housekeeping to prepare rooms for new patients.</li><li>Receive new admissions in coordination with nursing staff.</li><li>Log patient details in the admission register and update census boards.</li><li>Orient patients and families to hospital facilities and ward rules.</li><li>Notify duty medical officers and consultants of new admissions.</li><li>Liaise with diagnostic and procedural departments for smooth coordination.</li></ul>Discharge Duties:<ul><li>Inform patients and families about the discharge process and timelines.</li><li>Ensure timely preparation, typing, and signing of the discharge summary.</li><li>Cross-check returned medications and inform the dietary team.</li><li>Coordinate with the billing department and ensure payment clearance.</li><li>Follow medico-legal case (MLC) protocols when applicable.</li><li>Distribute discharge summary and lab reports and collect acknowledgment.</li><li>Arrange transport if needed and secure the room post-discharge.</li></ul>Administrative Responsibilities:<ul><li>Handle incoming and outgoing calls courteously and professionally.</li><li>Cooperate with nurses and support staff to maintain smooth operations.</li><li>Attend meetings, training sessions, and development programs.</li><li>Maintain accurate and timely documentation and records.</li></ul>Skills &amp; Competencies:<ul><li>Strong communication skills in Telugu, English, and Hindi</li><li>Good interpersonal and presentation skills</li><li>Ability to multitask and manage time effectively</li><li>Comfortable working in a fast-paced hospital environment</li><li>Basic knowledge of hospital processes and patient care protocols</li></ul>Job Requirements:<ul><li>Education: Any Graduate</li><li>Experience: Minimum of 1 year in a hospital setting (preferred)</li><li>Physical Requirements: Well-groomed, good health, professional appearance</li></ul>Job Types: Full-time, PermanentPay: ₹15,000.00 - ₹25,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Patient Relation Executive

Jebel view international school

The Parent Relations Manager leads the admissions and front-of-house teams to deliver a professional, welcoming, and efficient experience for families at Jebel View International School.As the first point of contact for prospective parents, they lead and manage the full customer journey from enquiry to enrolment and support the re-enrolment and retention of current families.This is a parent-facing management role that benefits from strong consultative sales skills and a deep understanding of what drives excellent customer experience. Essentially, in a new and developing school environment, this role is responsible for the sales and business development strategy, to ensure that the school effectively meets Admissions targets. Student Pipeline Management and attention to detail is essential.The post holder should be a dynamic and outgoing person, ready to strategise and drive engagement with the local community (Nursery partners, feeder schools, B2B etc) to essentially be the front face of the school.The Parent Relations Manager is also responsible for shaping and communicating the story of the school, using their expertise in parent engagement, customer service, communications, and social media to build trust and connection. Loaning an empathetic and understanding ear, in order to effectively manage CX both online and in-school. Working closely with the Artemis Education Marketing and Admissions Team, they ensure alignment with group-wide strategy, maintain high standards of communication, and lead enrolment growth and community building in the school.Job Types: Full-time, Contract Contract length: 12 monthsWork Location: In person

Parent Relations Manager

INTEGRIS Health

<div>INTEGRIS Health Corporate Office, Oklahoma&rsquo;s largest not-for-profit health system has a great opportunity for a Manager of Caregiver Relations in Oklahoma City, OK. In this position, you&rsquo;ll be a part of our HR Strategy team providing exceptional work supporting the INTEGRIS Health caregivers and the community at large. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.
The Manager of Caregiver Relations builds, leads, and continuously improves the Caregiver Relations function. Sets the bar for method, quality, and experience. Owns tiering rules, Key Process Standard Work, analytics, on-call readiness, and executive reporting.<ul><li>
Build, sustain, and continuously improve the experience touchpoints, communication standards, and loop closure standards</li><li>
Translate complex casework into executive-level insights that drive policy and leadership behavior</li><li>
Hold the line on consistency and equity while enabling compassionate decisions aligned to INTEGRIS Health values</li><li>
Implement the Caregiver Relations standards; tier definitions, key process standard work, templates, professional standards, and caregiver resources</li><li>
Hire, coach, and performance-manage Tier I &ndash; III talent; run on-call and surge capacity</li><li>
Own case management workflows, documentation standards, and experience service level agreements</li><li>
Review and assign escalations; personally lead or oversee select Tier III investigations</li><li>
Partner with HR Talent Strategy, Legal, Compliance, Caregiver Safety, and Caregiver Health on outcomes and risk mitigation</li><li>
Produce monthly/quarterly insight reports (themes, hotspots, leading indicators, equity checks)</li><li>
Partner with HR Talent Strategy for leader education on documentation and corrective action</li><li>
Ensure audit-readiness, evidence handling, and litigation support discipline</li></ul>
REQUIRED QUALIFICATIONS 
EXPERIENCE:<ul><li>
5 years HR/Employee Relations experience</li><li>
Formal training in employee relations investigations, mediation, and conflict resolution</li></ul> 
EDUCATION:<ul><li>
Bachelor&rsquo;s or equivalent</li></ul> 
PREFERRED QUALIFICATIONS 
EXPERIENCE:<ul><li>
Healthcare HR experience preferred</li></ul></div>

Manager of Caregiver Relations

Dr Joy Dental Clinic Dubai

<div>
 
 Summary Of Job Profile
 
 
 
 <ul>
 <li>
 Attend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.
 
 
 </li>
 </ul>
 
 Essential Duties And Responsibilities
 
 
 
 
 Pre-Clinical Management
 
 
 
 <ul>
 <li>
 Greet patients, answer phone with in 3 rings and answer to enquiries accurately.
 </li>
 <li>
 Check answerphone messages / missed calls and return calls.
 </li>
 <li>
 Call all patients to confirm appointments / If no response sends SMS/Email
 </li>
 <li>
 Send SMS confirmations for appointments and birthday alerts.
 </li>
 <li>
 Answer and manage incoming calls
 </li>
 <li>
 Respond accurately and comply to requests for information
 </li>
 <li>
 Schedule patient appointments
 </li>
 <li>
 Confirm upcoming appointments and recalls according to office protocol
 </li>
 <li>
 Monitor all doctors' appointment diary to ensure their patients have the correct booking, and their preferences are being met whenever possible.
 </li>
 <li>
 Call all waiting list appointments when availability is there to accommodate all patients.
 
 
 </li>
 </ul>
 
 Patient Management: -
 
 
 
 <ul>
 <li>
 Register new patients according to established office protocols
 </li>
 <li>
 Assist patients to complete all necessary forms and documentation
 </li>
 <li>
 Verify and update patient information
 </li>
 <li>
 Inform patients of dental office procedures and policy
 </li>
 <li>
 Move patients through appointments as scheduled, for patients coming late check with Doctor and advice patients.
 
 
 </li>
 </ul>
 
 Post Clinic Management: -
 
 
 
 <ul>
 <li>
 Patient Care Calls for all patients with exception of ortho, routine exam &amp; cleaning &ndash; report any problems to appropriate dentist or practice manager
 </li>
 <li>
 Enter all relevant patient information into data system
 </li>
 <li>
 Collect and receive payments from patients at time of treatment, recording correctly, Tally cash / credit cards report and hand over to person in charge.
 </li>
 <li>
 Complete and send Daily Income Report to all relevant managers.
 </li>
 <li>
 Inform patients of financial treatment plan options
 </li>
 <li>
 Arrange payment schedule with patients
 
 
 </li>
 </ul>
 
 Insurance and Admin Function: -
 
 
 
 Maintain and manage patient records in compliance with privacy and security regulations
 
 
 <ul>
 <li>
 Arrange patient charts for next day appointments
 </li>
 <li>
 Fill in cancellations and no-shows
 </li>
 <li>
 Organize referrals to other branches and any specialists
 </li>
 <li>
 Dispatch lab work appropriately
 </li>
 <li>
 Prepare claim forms for dental insurance
 </li>
 <li>
 Arrange supporting documents for insurance claims
 </li>
 <li>
 Sort and distribute incoming and outgoing post
 </li>
 <li>
 Ensuring the reception and your working area is kept clean at all times.
 </li>
 <li>
 Perform other related duties as required
 
 
 </li>
 </ul>
 Key Competencies
 
 
 Communication skills, information collection and management, planning and organizing, accuracy, customer service skills, team work, initiative, adaptability, confidentiality.
 
 
 Education and Experience
 
 
 <ul>
 <li>
 General education degree or high school diploma
 </li>
 <li>
 Knowledge of dental terminology, procedures and diagnosis
 </li>
 <li>
 Knowledge of computer and relevant software applications
 </li>
 <li>
 Knowledge of general administrative and clerical procedures
 </li>
 <li>
 Working knowledge of dental insurance
 </li>
 </ul>
</div>

Prachi Shah Arora's Physiotherapy Clinic

The job involves managing the day-to-day operations of the physiotherapy centre.Dr. Prachi Shah Arora&rsquo;s Physiotherapy &amp; Aquatic Rehab CentreFull-Time | Monday to Saturday | 10-Hour ShiftJob Summary:We are looking for a smart, organized, and friendly Front Desk General manager to greet &amp; manage patients, doctors and staff. If you are confident with Microsoft Excel, Google Sheet, fluent in English, and can handle front desk responsibilities with patience and professionalism, this role is for you.Key Responsibilities:<ul><li>Check and monitor patients &amp; doctors logs.</li><li>Relationship management with patients.</li><li>Collect feedback from patients.</li><li>Manage maintenance of centre's infrastructure and inventory of medical items and stationary.</li><li>Manage the centre's decor and positive vibe.</li><li>Handle and unite the team as a team leader.</li><li>Handle Zoom and Google Meet setups for virtual consults and meetings as per IST especially for foreign clients/patients</li><li>Attend and respond to calls and WhatsApp messages when required</li><li>Assist in maintaining progress sheets and patient case files for doctors</li><li>Greet and guide patients with politeness, kindness, and clarity</li></ul>Requirements:<ul><li>Proficient in Microsoft Excel &amp; Google sheets</li><li>Comfortable using Zoom/Google Meet</li><li>Good understanding and communication in English (spoken and written)</li><li>Well-organized, presentable, and patient-focused</li><li>Prior experience in medical or clinic front desk roles is a plus</li></ul>Perks &amp; Benefits:<ul><li>33 Paid Leaves annually (including Birthday Leave, Dec 31 &amp; Jan 1 Off)</li><li>Performance-Based Bonus</li><li>Free Massages, Gym facility, Swimming Training &amp; Physiotherapy Treatment</li><li>Supportive, warm, and well-established team environment</li></ul>Join a leading rehab centre known for its excellence in care and innovation across sports, aquatic, neuro, geriatric and paediatric physiotherapy.Job Types: Full-time, PermanentPay: ₹25,000.00 - ₹40,000.00 per monthAbility to commute/relocate:<ul><li>Unknown, Unknown, Maharashtra: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>If you are comfortable, can you tell us your current salary? You can mention your last salary if you currently do not have a job. This helps us understand if you are a good match for the role based on the compensation available for this role.</li></ul>Work Location: In person

Manager - Physiotherapy Centre

General Practitioner -DHA (Female only)

We are looking for a warm, empathetic, and service-driven Patient Relationship Executive to support and manage patient communication primarily over the phone. This role is crucial in ensuring a positive patient experience by facilitating appointment bookings, addressing inquiries, and maintaining clear, supportive communication throughout the patient journey. The ideal candidate will have experience in a healthcare setting, such as a hospital, clinic, or diagnostic center, and a strong background in telecalling or patient coordination.Key Responsibilities:<ul><li>Make outbound calls to confirm appointments, conduct follow-ups, and gather patient feedback post-consultation or procedure.</li><li>Manage inbound calls and respond to patient queries regarding services, doctor availability, procedures, and clinic protocols.</li><li>Educate patients about available treatments, diagnostic services, specialties, and other offerings.</li><li>Update and maintain accurate records of patient, follow-ups, and call outcomes using clinic or hospital software.</li><li>Collaborate with doctors, nursing staff, and administrative teams to ensure smooth scheduling and coordination.</li><li>Send appointment reminders, payment follow-ups, and reports to patients via call, SMS, or email.</li><li>Handle patient concerns or complaints with empathy and escalate complex issues to the appropriate department.</li><li>Assist with basic administrative tasks related to patient handling, call logs, and documentation.</li></ul>Desired Candidate Profile:<ul><li>Minimum 2 year of experience in telecalling, patient coordination, or customer service&mdash;preferably in a healthcare or medical setting (clinic, hospital, diagnostic center, etc.).</li><li>Excellent verbal communication skills in English; knowledge of regional languages is a plus.</li><li>Strong interpersonal skills with a patient-centric and polite approach.</li><li>Ability to manage high call volumes, multitask, and stay organized in a fast-paced medical environment.</li><li>Familiarity with electronic health record (EHR) systems, appointment scheduling tools, and medical terminology is a bonus.</li><li>Proficient in MS Office and basic computer operations.</li></ul>Additional Details:<ul><li>Experience Required: 2+ years in Healthcare Telecalling / Patient Support</li><li>Education: Bachelor&rsquo;s degree preferred (any discipline)</li><li>Shift Timings: 12 Hrs. Rotational or Day Shift (as per operational needs)</li><li>Joining: Immediate joiners will be given preference</li></ul>Job Type: Full-timePay: Up to AED4,500.00 per month

Patient Relationship Executive (Healthcare / Medical Services)

Search 10000+ Patient relations manager jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 patient relations manager jobs Near Me

Assistant Branch Manager

Patient Relation Executive

Parent Relations Manager

Manager of Caregiver Relations

Patient Relation Executive

Manager - Physiotherapy Centre

Patient Relationship Executive (Healthcare / Medical Services)