patient relations manager

Manya Dental

<p>1. Appointment and Scheduling Support</p><p>o Manage patient appointments efficiently to minimize waiting times.</p><p>o Coordinate with doctors and other staff to ensure timely care.</p><p>2. Patient Experience Management</p><p>o Greet and assist patients during their visits to the facility.</p><p>o Ensure smooth patient onboarding, including registration and orientation.</p><p>o Educate patients about the services, facilities, and preventive care offered.</p><p>o Address and resolve patient concerns, complaints, and feedback promptly.</p><p>o Make follow-up calls to patients post treatment and check if they received satisfactory service and set expectations for future engagements.</p><p>3. Communication and Coordination</p><p>o Provide clear communication regarding appointment scheduling, test results, and follow-up care.</p><p>o Ensure patients understand treatment plans, billing details, and healthcare processes.</p><p>o Train the supporting staff of respective branches to drive seamless experience at allotted branches.</p><p>4. Data Management and Reporting</p><p>o Maintain accurate records of patient interactions, complaints, and feedback.</p><p>o Generate regular reports on patient satisfaction metrics and suggest improvements.</p><p>5. Business Development Support</p><p>o Drive healthy relationship with patients and work towards completeness of all proposed treatments as per the timelines.</p><p>o Build long-term relationships with patients to encourage loyalty and referrals.</p><p>Own and drive conversion, completeness and revenue target for allotted branches.</p><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;20,000.00 - &#8377;35,000.00 per month</p><p>Work Location: In person</p>

Patient Relations Manager

Johns Hopkins Aramco Healthcare

<div></div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Title</b></h2>
</div><div>PATIENT RELATIONS SPECIALIST.</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Family</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Function</b></h2>
</div><div>COO</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Code</b></h2>
</div><div>30009154</div></div><div><div><h2 class="jobSectionHeader"><b>
Reports to Job</b></h2>
</div><div>Director, Manager or Team Lead of Patient Relations</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description Summary</b></h2>
</div><div>The Patient Relations Specialist at Johns Hopkins Aramco Healthcare (JHAH) provides advanced.-level professional services to enhance patient satisfaction and uphold the organization&rsquo;s image. Responsibilities include handling and following up on patient and staff complaints, suggestions, and surveys, as well as managing special projects. The role involves overseeing the implementation of advanced Patient Relations programs and improvement initiatives.</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities %</b></h2>
</div><div>30</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Collaborate with senior management to align Patient Relations strategies with organizational goals and work with directors of other departments such as administrators risk management and legal services to ensure safe and effective patient processes
</li><li>Create and update patient relations policies and procedures and assist the Director and Senior Director with statistical reports business plans and budgets</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities %</b></h2>
</div><div>70</div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Handles complaints received from executive management senior medical advisor and Medical Services Management Department MSMD follows up and provides feedback to originators and senior management</li><li>
Utilizes academic expertise and knowledge to implement programs and serves on and leads committees and taskforce as appointed
</li><li>Works in collaboration with Directors of other departments to ensure adequate and safe patient process in place such as Administrators Risk Management and legal services</li><li>
Handle the investigation of Security code cases</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Education Required</b></h2>
</div><div>Master&rsquo;s degree in Health care administration or related field as required</div></div><div><div><h2 class="jobSectionHeader"><b>
Professional Certifications Required</b></h2>
</div><div>Medical terminology training is required. PX certificate is required.</div></div><div><div><h2 class="jobSectionHeader"><b>
Years of Experience</b></h2>
</div><div>Minimum 10 years&rsquo; experience in Patient experience, healthcare field or related field as required .</div></div><div><div><h2 class="jobSectionHeader"><b>
Languages</b></h2>
</div><div>English:Fully Proficient ; Arabic:Fully Proficient</div></div><div><div><h2 class="jobSectionHeader"><b>
Functional Competencies</b></h2>
</div><div><ul><li>Due Diligence</li><li>
Audit Reporting</li><li>
Data Collection</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core Competencies</b></h2>
</div><div><ul><li>Excellence</li><li>
Integrity</li><li>
Accountability</li><li>
Cybersecurity</li><li>
Person-Centered Care</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Acknowledgement</b></h2>
</div><div>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Title</b></h2>
</div><div>No</div></div><div><div><h2 class="jobSectionHeader"><b>
Supplemental Work/Experience/Education Information</b></h2>
</div><div>N/A</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Description</b></h2>
</div><div>N/A</div></div></div></div></div></div></div></div><p></p>

PATIENT RELATIONS SPECIALIST.

PACE Hospitals

<p><b>Job Summary:</b></p><p>The IP Patient Relations Executive is responsible for ensuring smooth admission, stay, and discharge experience for in-patients by coordinating with departments, addressing patient queries, and maintaining high standards of patient satisfaction and service quality.</p><p><b>Key Responsibilities:</b></p><p>1) Assist patients and attendants during admission, room allocation, transfer, and discharge processes.</p><p>2) Coordinate with billing, nursing, housekeeping, and clinical departments for seamless patient care.</p><p>3) Address patient concerns, complaints, and feedback promptly and professionally.</p><p>4)Maintain accurate patient records and ensure confidentiality.</p><p>5)Ensure smooth communication between patients, doctors, and hospital staff.</p><p>6)Support in patient satisfaction surveys and implement corrective measures where needed.</p><p>7)Guide patients regarding hospital policies, facilities, and procedures.</p><p>8)Assist in insurance documentation and related formalities if applicable.</p><p><b>Qualifications and Skills:</b></p><p>Graduate in any discipline (Preferably in Hospital Administration or related field).</p><p>Minimum 1&ndash;3 years of experience in hospital front office or patient relations (IP section preferred).</p><p>Excellent communication and interpersonal skills.</p><p>Good knowledge of hospital processes and patient service standards.</p><p>Proficient in MS Office and hospital information systems.</p><p>Compassionate, patient-focused, and service-oriented attitude.</p><p><b>Benefits:</b></p><p>Opportunities for training and career growth.</p><p>Supportive and professional work environment.</p><p><b>How to Apply:</b></p><p>Interested candidates can apply through Indeed or send their CV to careers@pacehospitals.in with the subject line &ldquo;Application for IP PRE Position&rdquo;.</p><p>Job Type: Full-time</p><p>Pay: &#8377;20,000.00 - &#8377;25,000.00 per month</p><p>Work Location: In person</p>

Patient Relation Executive

ITM Hospital and research center

<p><b>Responsibilities:</b></p><ul><li>Supervise and manage all front desk and reception operations.</li><li>Ensure courteous, efficient, and professional interaction with patients, attendants, and visitors.</li><li>Oversee patient registration, admission, discharge, and billing coordination.</li><li>Manage front office staff scheduling, training, and performance.</li><li>Handle patient queries, complaints, and feedback promptly and professionally.</li><li>Ensure smooth coordination between reception, billing, nursing, and OPD/IPD departments.</li><li>Monitor the maintenance of the front office area, ensuring cleanliness and readiness at all times.</li><li>Implement and maintain SOPs as per hospital and NABH standards.</li><li>Prepare daily, weekly, and monthly reports related to patient flow and front office activities.</li><li>Maintain confidentiality of patient and hospital data.</li></ul><p><b>Qualification &amp; Experience:</b></p><ul><li><b>Qualification:</b> Graduate in any discipline (MBA in Hospital Management / Administration preferred).</li><li><b>Experience:</b> 3&ndash;5 years of experience in hospital front office operations or patient relations.</li></ul><p><b>Skills Required:</b></p><ul><li>Excellent communication and interpersonal skills.</li><li>Strong leadership and team management abilities.</li><li>Knowledge of hospital software (HIS) and MS Office.</li><li>Problem-solving attitude and ability to handle patient escalations.</li><li>Understanding of NABH documentation and patient service protocols.</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;20,000.00 - &#8377;60,000.00 per month</p><p>Work Location: In person</p>

Front Office Manager

AIMS Digital Marketing

<p><b>Job Description:</b> We are looking for a courteous and professional <b>Patient Relations Executive</b> to join our healthcare team. Preference will be given to candidates with at least <b>1 year of experience</b> in <b>Doctor-on-call</b> or telehealth services.</p><p><b>Responsibilities:</b></p><ul><li>Communicate effectively with patients and provide necessary support</li><li>Coordinate appointments and follow-ups with medical staff</li><li>Handle patient inquiries and resolve issues</li><li>Enhance patient experience and ensure satisfaction</li></ul><p><b>Requirements:</b></p><ul><li>Fluency in English and Arabic language will be an added advantage.</li><li>Minimum 1 year experience in Doctor-on-Demand services</li><li>Strong communication skills and ability to work under pressure</li><li>Full-time &ndash; 12-hour shifts</li></ul><p><b>Benefits:</b></p><ul><li>Salary to be determined after interview</li><li>Attractive incentives</li><li>Residency visa and flight ticket provided</li><li>One day off per week</li></ul><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED4,500.00 per month</p><p>Experience:</p><ul><li>PRE: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Arabic  (Preferred)</li></ul>

Patient Relation Executive- Female

Pushpagiri Medical College Hospital

<p>1. Your primary duties and responsibility is to give care to the patients and Bystanders which you serve.</p><p>2. Providing help to patient&rsquo;s and bystanders who are in need.</p><p>3. Need to know all ICU&rsquo;s in and out condition.</p><p>4. Coordinate with Patient Relations Officers posted for duty in other areas in the hospital.</p><p>5. Always maintain a good relation with patient bystanders, doctors and ICU staff.</p><p>6. Inform patient&rsquo;s bystanders concerns to doctors.</p><p>7. Manage and make arrangements if any VIP patients come to ICU and to do necessary arrangements.</p><p>8. Coordinate and manage organ transplant &amp;amp; donation programmers.</p><p>9. Giving counseling to the brain death patient&rsquo;s bystanders.</p><p>10. Working as a mediator between doctors and patients&rsquo; bystanders.</p><p>11. Responsible for creating patient friendly atmosphere.</p><p>12. To improve the image of the hospital.</p><p>13. Assessing the socio-economic status of the patient.</p><p>Job Type: Full-time</p><p>Pay: &#8377;17,000.00 - &#8377;25,000.00 per month</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li><li>Flexible schedule</li><li>Paid time off</li></ul><p>Ability to commute/relocate:</p><ul><li>Thiruvalla, Pathanamthitta - 689101, Kerala: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Master's (Required)</li></ul><p>Experience:</p><ul><li>total work: 1 year (Preferred)</li></ul><p>Shift availability:</p><ul><li>Overnight Shift (Preferred)</li><li>Day Shift (Preferred)</li><li>Night Shift (Preferred)</li></ul><p>Work Location: In person</p>

Patient Relations Officer

American Hospital Dubai

<div>
 <p>
  Provides the support necessary to ensure the registration process, and admission process in a manner that meets both internal and external customer needs and expectations. Serves as a receptionist, clerical assistant, cashier and interpreter for the unit. Ensures patients are registered on a timely basis.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Responsibilities
 </p>
 <ul>
  <li>
   Prioritizes tasks ensuring effective functioning of the area.
  </li>
  <li>
   Follows the chain of command in reporting incidents or concerns.
  </li>
  <li>
   Prioritizes workload and completes correspondence promptly.
  </li>
  <li>
   Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients&rsquo; queries.
  </li>
  <li>
   Ensures a safe working environment through strict compliance with Hospital Policy and Procedures regarding safety, infection and security.
  </li>
  <li>
   Answers phone calls politely and cordially.
  </li>
  <li>
   Maintains proper telephone etiquette.
  </li>
  <li>
   Registers new patients, make sure the pre-registration form is completed and signed and an approved ID (Emirate ID or Passport) is collected.
  </li>
  <li>
   Enters all registration data into Cerner accurately and obtains calls patient signature on verified printed registration form.
  </li>
  <li>
   Adheres to the hospital policy HPP-206 &ldquo;Identification of Patient&rdquo; during appointment booking, registration and cashier process.
  </li>
  <li>
   Modifies patient information on Cerner upon their attendance or calling according to the established criteria.
  </li>
  <li>
   Ensures correct entry of financial details for patients in Cerner by obtaining the documents to support the payment mode.
  </li>
  <li>
   Ensures having updated patient details and signed consent every 12 months upon patient attendance to the hospital as per HPP-007 &ldquo;General and Informed Consent&rdquo;.
  </li>
  <li>
   Verifies patient insurance card against updated direct billing list.
  </li>
  <li>
   Ensures appropriate claim form placed in patient&rsquo;s file.
  </li>
  <li>
   Ensures that all required documents are scanned in Cerner (ID, Referral Form, and Claim Form).
  </li>
  <li>
   Checks for outstanding amounts for patients before registration and follow up with the Manager/designee.
  </li>
  <li>
   Informs walk-in patients regarding waiting time.
  </li>
  <li>
   Schedules and books appointments as requested appropriately.
  </li>
  <li>
   Transfers and cancels appointments. (Informs patient in regards to the reference number).
  </li>
  <li>
   Informs Initial Visit Patients (New Patients) to arrive 15 minutes prior politely and cordially to appointment time and to bring identification card, insurance card, vaccination record, medication obtained medication used and any medical report if present or follow clinic specifics in regard to appointment instructions.
  </li>
  <li>
   Schedules and books (obtained from standards in walk-intoregardrefillsthe documentation from another department) appointments as requested appropriately.
  </li>
  <li>
   Enters and verifies charges and orders efficiently into the
   <em>
    mycare
   </em>
   system.
  </li>
  <li>
   Liaises with the Insurance and Finance Departments.
  </li>
  <li>
   Ensures insurance and finance documentation is completed according to established criteria.
  </li>
  <li>
   Collects payment, issues receipts and completes designed cashier reports by using
   <em>
    mycare
   </em>
   or preparing manual reports correctly.
  </li>
  <li>
   Follows up on cash outstanding and resolves late charges.
  </li>
  <li>
   Modifies from insurance to cash and vice versa as required.
  </li>
  <li>
   Handles insurance process (pre-approved treatment).
  </li>
  <li>
   Coordinates with Medical Imaging for booking appointments (urgent or routine).
  </li>
  <li>
   Directs patient to another department as required.
  </li>
  <li>
   Informs patient about billing details and explains non-covered charges.
  </li>
  <li>
   Participates in ensuring true, honest and accurate patient Customer Survey Feedback.
  </li>
  <li>
   Ensures that all stand layout explanations are filled and updated with non-covered standards in the new brochure.
  </li>
  <li>
   Handles patient complaints and addresses them to the concerned Clinic Manager/PRR Coordinator or Supervisor promptly without delay.
  </li>
  <li>
   Assists in the orientation of new staff members.
  </li>
  <li>
   Facilitates efficient receptionist function by consulting and communicating with all co-workers.
  </li>
  <li>
   Maintains complete awareness at all times of all hospital features/services/prices/packages and hours of operations.
  </li>
  <li>
   Ensures that the place of work and surrounding area is kept clean and organized at all times.
  </li>
  <li>
   Reports equipment failure, safety and security issues, and or/reduction of supply inventory to PRR Supervisor/Coordinator.
  </li>
  <li>
   Promotes incident, and customer complaint reporting to improve patient and family care.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Qualifications
 </p>
 <ul>
  <li>
   High School Graduate
  </li>
 </ul>
 <p>
  <strong>
   PROFESSIONAL EXPERIENCE:
  </strong>
 </p>
 <ul>
  <li>
   Excellent English and Arabic verbal/written communication skills
  </li>
  <li>
   Demonstrates computer literacy (in
   <em>
    iConnect
   </em>
   System) and efficiency
  </li>
  <li>
   Demonstrates adequate Medical Terminology
  </li>
  <li>
   Exposure to/experience with customer service principles
  </li>
  <li>
   Previous cashier experience is preferable
  </li>
 </ul>
</div>


Patient Relations Executive

Search 10000+ Patient relations manager jobs near you this October. New roles added regularly across leading industries. Apply today.