patient relations representative

Oak Street Health, part of CVS Health

<div><p>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.</p><p></p><p><b>
Title:</b> Patient Relations Analyst</p><p></p><p><b>
Company:</b> Oak Street Health</p><p></p><p><b>
Role Description:</b></p><p></p><p>
The purpose of the Patient Relations Analyst (PRA) at Oak Street Health is to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention.</p><p></p><p>
Patient Relations Analysts (PRAs) are an integral part of the Oak Street Health care team. Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team and outreach team for questions regarding medicare and eligibility.</p><p></p><p>
Patient Relations Analysts are daily key players, particularly during Medicare's Open Enrollment, ensuring that our patients are informed of all their options surrounding Medicare. The Patient Relations Analysts will report to the Associate Patient Relations Manager or Practice Manager.</p><p></p><p><b>
Responsibilities:</b></p><ul><li>
Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan</li><li>
Serve as internal resource in the clinic on insurance questions for providers and staff</li><li>
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)</li><li>
Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage</li><li>
Manage the welcome visit and orientation process for new Oak Street Health patients</li><li>
Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs</li><li>
Support the clinic management team on operational activities as needed, including scheduling and billing</li><li>
Provide exceptional customer service</li><li>
Foster patient engagement through the design and execution of events, including center tours</li><li>
Other duties as assigned</li></ul><p></p><p><b>
What we're looking for</b></p><p></p><p><b>
Required Qualifications:</b></p><ul><li>
Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.</li><li>
US work authorization</li></ul><p></p><p><b>
Strongly Preferred Qualifications:</b></p><ul><li>
Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
Experience with helping patients or customers understand their insurance coverage</li><li>
A passion for working with others to create an unmatched patient experiences</li><li>
A problem-solving orientation and a flexible and positive attitude</li><li>
Sales background preferred</li><li>
Experience with and a supportive attitude toward our patient population of older adults</li><li>
CRM experience a plus</li><li>
Bachelor degree preferred, or equivalent experience</li><li>
Experience helping patients navigate the health care system, especially related to Medicare and Managed Care</li></ul><p></p><p><b>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$21.10 - $40.90<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:</p><ul><li><p><b>
Affordable medical plan options,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p><b>
No-cost programs for all colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p><b>
Benefit solutions that address the different needs and preferences of our colleagues</b> including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</p></li></ul><p></p><p>
For more information, visit https://jobs.cvshealth.com/us/en/benefits</p><p></p>
We anticipate the application window for this opening will close on: 05/31/2026<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Analyst,Patient Relations

Bennett and Bloom Eye Centers

<div><div><p>EyeCare Partners is the nation&rsquo;s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.</p></div><p><b>
Job Title: </b>Patient Relations Specialist<br>
<b>Company: </b>Bennett &amp; Bloom Eye Centers<br>
<b>Department:</b> Ophthalmology<br>
<b>Reports To: </b>Patient Relations Manager<br>
<b>Location: </b>This position is located in Louisville, KY. Training will be on-site for 4 weeks, and then the position will be remote after that.</p><br>
<p><b>
Perks:</b></p>
<ul>
<li>Full Benefits Package - Medical, Vision, Dental and Life Insurance</li>
<li>401k + Employer Matching</li>
<li>Paid Time Off (PTO) and Paid Holidays</li>
<li>Paid Maternity Leave</li>
<li>Competitive Base Pay</li>
<li>Employee Discounts</li><br>
</ul>
<p><b>Hours:</b></p>
<ul>
<li>Full Time</li>
<li>Our offices are open from Monday-Friday 8am-5pm
<ul><li>You may need to work a little earlier/later as needed.</li><br>
</ul>
</li></ul><p><b>Requirements:</b></p>
<ul>
<li>High School Diploma or GED Equivalent required</li>
<li>Favorable result on Background Check required</li>
<li>Basic computer skills</li>
<li>Strong customer service skills</li>
<li>Excitement to learn and grow</li></ul><br>
<p></p>
<p></p>
<p><b>SUMMARY</b></p>
<p>
The Patient Relations Specialist role will provide service to patients and providers via inbound and outbound calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance while ensuring KPI goals are met. The Patient Relations Specialist will be responsible for scheduling patient appointments, escalates patients' health concerns in accordance with individual division guidelines, provides connections to resources for clinical advice and guidance, and navigates complex situations while making sound effective decisions.</p><p><br>
<b>
ESSENTIAL </b><b>DUTIES AND RESPONSIBILITIES</b></p><br>
<ul>
<li>Answers calls for multiple clinics in an efficient and effective manner using standard greetings for opening of call, content of call and closure of call.</li>
<li>Demonstrate exceptional customer service and patient focus to make each encounter extraordinary.</li>
<li>Verify and accurately capture patient demographics, insurance, and appropriate medical information.</li>
<li>Schedule appointments using appropriate electronic system while following appropriate protocols for clinic/area, including prioritizing patient&rsquo;s health concerns according to the department&rsquo;s urgency.</li>
<li>Ensure that patient questions and problems are resolved efficiently, effectively, and expeditiously.</li>
<li>Provide information to patients and callers regarding appointment, date, time, location, clinic guidelines, parking, etc.</li>
<li>Initiate and complete service recovery as warranted to drive patient loyalty, patient satisfaction, and protect the clinic/patient relationship.</li>
<li>Interview patient/guarantor to obtain complete demographic, clinical, billing, insurance, and financial information.</li>
<li>Create patient charts by entering required information into electronic databases and maintain accurate records.</li>
<li>Relay information to relevant clinic (team) members through the appropriate messaging systems.</li>
<li>Ensure the quality of patient registrations by obtaining thorough and accurate information in a timely and efficient manner.</li>
<li>Maintain compliance with HIPAA rules and regulations.</li>
<li>Follows a well-established process to solve routine problems where solutions are clearly prescribed.</li>
<li>Work cooperatively with the Patient Relations, Referrals, and Clinic Teams to accomplish the goals of the departments.</li>
<li>Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.</li>
<li>Performs other duties that may be necessary or in the best interest of the organization.</li><br>
</ul>
<p><b>EDUCATION AND/OR EXPERIENCE</b></p>
<ul>
<li>Minimum Required: High school diploma or general education degree (GED)</li>
<li>Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience</li><br>
</ul>
<p><b>LICENSES AND CREDENTIALS</b></p>
<ul>
<li>Minimum Required: None</li><br>
</ul>
<p><b>SYSTEMS A</b><b>ND TECHNOLOGY</b></p>
<ul>
<li>Proficient in Microsoft Excel, Word, PowerPoint, Outlook</li><br>
</ul>
<p><b>PHYSICAL</b><b> REQUIREMENTS</b></p>
<ul>
<li>This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25&ndash;50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity&mdash;including color, depth, peripheral vision, and the ability to adjust focus&mdash;is required 100% of the time. Occasional driving or climbing may also be necessary.</li></ul><br>
<p></p>
<p><b>
If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly &ndash; only resumes submitted through this website will be considered.</b></p><br>
<p></p>
<p><i>
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</i></p></div>

Patient Relations Specialist, Call Center

AlignRx LLC

<p>AlignRx is a Public Benefit LLC (PBLLC)&mdash;a for-profit limited liability company that is intended to produce a public benefit and to operate in a sustainable manner. We are the only PSAO to establish itself as this type of legal entity, as we are deeply committed to promoting the interests of community pharmacies. You can count on us to be transparent, accountable, and passionate.</p><p>As an independently owned PSAO, we want community pharmacy owners to have maximum flexibility in their buy-side choices so they can maintain control over their business. AlignRx does not require pharmacy owners to purchase from a specific wholesaler or buying group. This benefit is just one more reason that community pharmacies experience peace of mind knowing our interests are in sync with theirs.</p><p>Our mission is to support community pharmacy by offering innovative products and services that are best in class and designed to promote the pharmacies we serve as essential healthcare providers resulting in improved patient care and outcomes.</p><p><b>Job Summary</b></p><p>Within the Pharmacy Services Department, the Provider Relations Representative is responsible for providing support to pharmacy members seeking assistance or information regarding: contracted PBMs and health plans, payment rates and reimbursement status, claims processing and reconciliation, and all AlignRx programs and services. The position utilizes tools, resources, and guides to provide prompt and accurate addressing of questions and resolution of issues. The Provider Relations Representative often works closely with the PBM Account Executive and Senior PBM Account Executive on PBM and health plan issues.</p><p>Essential Job Functions</p><p>1. Serve as the front-line contact for AlignRx pharmacy members requesting information on, assistance with, or explanation of claims processing issues, AlignRx PSAO contracts, pharmacy not-contracted, direct contracting, claims pricing, claims reconciliation, and missing data, etc. (requests received via pharmacy member service calls, emails, or faxes).</p><p>2. Maintain knowledge of existing and newly launched AlignRx programs and services, including mastering content of AlignRx programs and services guides for the purpose of servicing pharmacy members.</p><p>3. Conduct data pulls to validate contract information.</p><p>4. Follow up on eRecon and Central Pay issues for pharmacy members.</p><p>5. Follow defined work plans and leadership direction to meet due dates when addressing pharmacy member concerns or adverse issues.</p><p>6. Abide by department workflow, policies, and procedures.</p><p>7. Remain current on pharmacy industry trends and aware of AlignRx pharmacy member business needs and concerns.</p><p>8. Monitor and address issues from Customer Support email box.</p><p>9. Document call and work activity in the Pharmacy Data Management System (PDMS) and review Daily Notes report to ensure follow-up and resolution.</p><p>10. Attend and actively participate in Provider Relations team meetings.</p><p>11. Provide support to other team members, as needed.</p><p>Additional Responsibilities</p><ul><li>Perform other duties or projects as assigned by senior management.</li></ul><p>Minimum Qualifications for Consideration</p><ul><li>Bachelor&rsquo;s degree in a business-related field preferred.</li><li>Two to three years as a pharmacy technician in a retail pharmacy environment.</li></ul><p>Knowledge, Skills, and Abilities:</p><ul><li>Excellent verbal and written communication skills</li><li>Good interpersonal skills: able to work and communicate effectively with all levels of co-workers, clients, and other external contacts</li><li>Strong organizational and time management skills</li><li>Dependable with good attendance and adherence to timelines and schedules</li><li>Strong analytical skills</li><li>Good problem-solving skills</li><li>Consistent follow-through on issue resolution</li><li>Resourceful, with the ability to take initiative in development and completion of projects</li><li>Strong sense of customer service</li><li>Basic computer knowledge through effective use of a personal computer including Microsoft Office applications, specifically: file management skills, Internet, Microsoft Windows, database, word processing (Word), spreadsheets (Excel), presentation software (PowerPoint), graphics</li><li>Knowledge of and experience in the pharmacy and healthcare industry regarding terminology and retail pharmacy operations, including understanding of how and why pharmacy claims process (e.g., calculation of copayments, pricing hierarchies)</li><li>Basic drug knowledge and understanding of Therapeutic Categories (TC), Multi-Source Indicators (MSI), Generic Product Identifier (GPI), Generic Code Number (GCN), Drug/claim statuses: Paid vs. Captured; PDL/NPDL; &ldquo;F&rdquo; &ndash; Formulary (paid) vs. &ldquo;G&rdquo; &ndash; Non-formulary paid</li></ul><p>Physical Requirements/Working Conditions</p><ul><li>Sedentary work, requiring the following physical activities: sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity</li><li>Lifting of up to 20 pounds of paper supplies or minor office equipment</li><li>Conducting work in a business-type environment (e.g., desk, table) that can facilitate the use of two computer monitors</li><li>Remote</li></ul><p>Salary</p><p>Starting at $20.00 an hour, based on experience</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>For more information about our company, visit alignrx.org</p><p>NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.</p><p><i>AlignRx is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate unique differences of our employees, knowing diversity drives innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by applicable laws or regulations.</i></p><p>Pay: From $20.00 per hour</p><p>Experience:</p><ul><li>Pharmacy technician in a retail environment: 2 years (Required)</li></ul><p>Work Location: Remote</p>

Provider Relations Representative

Caldwell County Government

<div></div><div><div><p>Department</p><div><div><p>
DSS</p></div></div></div><div><p>
Location</p><div><div><p>
Lenoir NC
</p></div></div></div><div><p>Salary</p><div><div><p>
$34,708.00 - $51,048.00</p></div></div></div><div><p>
Open Date</p><div><div><p>
03/18/2026</p></div></div></div><div><p>
Description</p><div><div><div><div><b>
Processing Assistant V &ndash; Child Welfare</b></div><div><b>
SOCIAL SERVICES</b></div><div></div><div><br>
Caldwell County Department of Social Services envisions a community where every person feels included, supported, and valued and every action we take intentionally contributes to the ongoing improvement and strengthening of our community. We strive to create a positive impact and are committed to ensuring the safety and improving the welfare of every citizen we serve.</div><div>
</div><div>
If you are committed to supporting our mission and want to be a part of our dynamic workforce driven by teamwork and support to improve the lives of every person we encounter, we would love for you to come join our team!</div><div>
</div><div>
Caldwell County offers competitive salary along with a benefit package that can be tailored to suit your family&rsquo;s needs.</div><div></div><div><b><br>
ROLE</b></div><div>
Employees perform a variety of office and/or technical tasks to accomplish the specialized processing of information, documents or materials. Employees typically work in an environment with other Processing Assistants but may work alone; while work goals are shared, individual assignments may vary. Employees report to higher-level processing, administrative, technical or professional employees.</div><div></div><div><br>
Work functions are similar to other office support roles, but employees have a significant concentration in the areas of Records and Reports, Files and Public Contact. Major duties include document completion, verification, problem identification and resolution; statistical, financial, and/or other record keeping; public contact including receiving and providing information and problem-solving; files maintenance and management; composition, calculation, and determination of an action or compliance; and office equipment operation. Work may require the use of a variety of manual or automated office systems. These systems are used to establish, retrieve, verify, research, update and/or authorize processing actions.</div><div></div><div><br>
Employees may work with one process or several related processes. The higher levels of this role reflect increased complexity, scope and consequence of tasks. Employees become &quot;content&quot; or process experts within the areas of assignment. Each level requires more technical knowledge and application of policies, procedures, laws and regulations. With the progression in level, employees reflect greater decision-making, consequences of determinations and authority to commit the agency to a course of action. Some employees may have supervisory responsibilities.</div><div>
Classification titles for these positions may be identified as Accounting Clerk, Customer Services Representative, Data Control Clerk, Medical Records Assistant, Microfilm Clerk, Patient Account Representative, Patient Relations Representative, Payroll Clerk, Personnel Assistant, Public Information Assistant, Receptionist, Records Clerk, and Statistical Assistant. Employees performing at higher levels may be found in Accounting Technician, Administrative Assistant, Medical Records Manager, Personnel Technician, or other closely related class series.</div><div></div><div><b><br>
NATURE OF WORK</b></div><div>
Employees at this level independently perform technical and office tasks in support of a work process or processes requiring considerable knowledge of the work unit, organization and relevant laws or regulations. Employees may make some decisions which require some departure from established policies and procedures and determine the course of action which commits the agency; guidelines do not cover all situations encountered and exceptions may be necessary. The degree of exception authority is predetermined and situations which exceed authority are referred to supervisors. Work requires a substantive knowledge of office procedures and practices, as well as office programs, organizational structure, functions and services to determine the appropriate actions. Public contact involves assessing and interpreting policies and procedures to respond to situations which require policy exceptions. Employees are required to function independently, but situations outside predetermined authority are referred to supervisors. Employees may supervise or coordinate the work of staff. Work is differentiated from the Level IV by the substantive program knowledge, application of work unit guidelines and greater degree of independence.</div><div></div><div><b><br>
KNOWLEDGES, SKILLS AND ABILITIES</b></div><div><ul><li>
Substantive knowledge of office or work unit procedures, methods and practices.</li><li>
Substantive knowledge of and ability to use correct grammar, vocabulary, spelling, proofreading and office terminology to compose and/or proofread correspondence, reports and materials.</li><li>
Substantive knowledge of basic accounting procedures, applicable mathematics and their application in the work environment.</li><li>
Skill in communicating effectively both orally and in writing.</li><li>
Considerable ability to record, compile, summarize and analyze data.</li><li>
Considerable ability to review and process information to determine conclusions, actions or compliance with applicable laws, rules or regulations.</li><li>
Considerable ability to analyze work situations and interpret program content in making decisions and explaining policies, regulations and programs.</li><li>
Considerable ability to exercise judgment, discretion and negotiation skills in problem situations.</li><li>
Ability to learn, interpret and explain policies, regulations and programs.</li><li>
Ability to independently respond to inquiries and coordinate a variety of resources in acquiring and disseminating information.</li><li>
May require ability to train and manage a group of employees.</li></ul></div><div></div><div><b><br>
MINIMUM TRAINING AND EXPERIENCE</b></div><div>
Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least three years of office assistant/secretarial experience; or completion of a two-year secretarial science or business administration program with one year of responsible experience as described above; or an equivalent combination of training and experience.</div><div>
Special Note: This is a generalized representation of position in this class and is not intended to identify essential functions per ADA. Examples of work are primarily essential functions of the majority of positions in this class but may not be applicable to all positions.</div><div></div><div><b><br>
DUTIES</b></div><div><ul><li>
Notary certification is preferred; however, training or certification opportunities will be provided upon hire.</li><li>
Familiarity of DNA testing processes and procedures; however, training or certification opportunities will be provided upon hire.</li><li>
Strong attention to detail with the ability to identify missing or incomplete information.</li><li>
Ability to navigate and enter information into multiple state and local systems.</li><li>
Strong data entry skills combined with the ability to apply critical thinking.</li><li>
Provides support across all areas of Child Welfare, including primarily In Home, Foster Care, Licensing, and Adoptions. Maintains flexibility and willingness to cross-train across programs as needed.</li><li>
Experience with Microsoft Office Suite (e.g., Word, Excel, Outlook, and PowerPoint) is preferred.</li><li>
Maintain electronic and physical records in accordance with agency policies</li><li>
Maintain confidentiality of sensitive information</li><li>
Support staff with preparation of packets, reports, or correspondence.</li><li>
Track incoming and outgoing mail or documentation.</li><li>
Assist with filing, copying, and record maintenance.</li><li>
Ability to manage multiple tasks and deadlines.</li></ul></div><div></div><div><b><br>
Benefits</b></div><div><ul><li>
Health Insurance</li><li>
Dental Care</li><li>
Sick &amp; Annual Leave</li><li>
12 paid Holidays + 1 floating holiday</li><li>
Tuition Reimbursements</li><li>
Longevity</li><li>
Retirement (401K, 457, Tax Deferred Programs)</li><li>
Life Insurance</li><li>
Employee Assistance Program</li><li>
Wellness Initiative Program</li><li>
Parental leave</li></ul></div></div></div></div></div></div>

Processing Assistant V - Child Welfare

Texas Oncology

<div>Overview:<div></div><div><b><br>
The US Oncology Network</b> is looking for a <b>Patient Benefits Representative</b> to join our team at <b>Texas Oncology</b>. This full-time position will support the <b>Revenue Cycle Department</b> at our 3010 Harrison Avenue clinic in Beaumont, Texas with some travel. Typical work week is Monday through Friday, 8:30a - 5:00p.</div><div></div><p><br>
This position will be a level 1or Sr depending on relevant candidate experience.</p><p></p><div><br>
As a part of <b>The</b> <b>US Oncology Network</b>, <b>Texas Oncology</b> delivers high-quality, evidence-based care to patients close to home. <b>Texas Oncology </b>is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today&mdash;at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve &ldquo;More breakthroughs. More victories.&rdquo; &reg; in their fight against cancer. Today, <b>Texas Oncology</b> treats half of all Texans diagnosed with cancer on an annual basis.</div><div></div><div><b><br>
The</b> <b>US Oncology Network</b> is one of the nation&rsquo;s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. <b>The</b> <b>US Oncology Network</b> is supported by <b>McKesson </b>Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.</div><div></div><p><b><br>
What does the Patient Benefits Representative do? (including, but not limited to):</b></p><p>
The Patient Benefits Representative, under general supervision is responsible for educating patient on insurance coverage and benefits. Assess patients financial ability; may educate patient on assistance programs. Updates and maintains existing patient new insurance eligibility, coverage, and benefits in system. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology&rsquo;s Shared Values.</p>
Responsibilities:
<p><b>
The essential duties and responsibilities (including, but not limited to):</b></p><ul><li>
Prior to a patient receiving treatment; obtains insurance coverage information and demographics; educates patient on insurance coverage, benefits, co-pays, deductibles, and out-of-pocket expenses.
</li><li>Assess patients ability to meet expenses and discusses payment arrangements. May educate patients on financial assistance programs as well as identify sources and provide assistance with completing forms. Based upon diagnosis, estimated insurance coverage, and financial assistance, completes Patient Cost Estimate form.
</li><li>Completes appropriate reimbursement and liability forms for patient&rsquo;s review and signature. Forwards appropriate information and forms to billing office.</li><li>
Responsible for obtaining, from Clinical Reviewer, insurance pre-authorization or referral approval codes prior to each treatment.</li><li>
Review patient account balance and notify front desk of patients to meet with</li><li>
Ensure that patient co-pay amount is correctly entered into system (or conveyed), allowing front desk to collect appropriately</li><li>
At each patient visit, verifies and updates demographics and insurance coverage in computer system according to Standard Operating Procedures (SOPs).
</li><li>Stays current on available financial aide. Develops professional relationships with financial aide providers. Networks with financial aide providers to obtain leads to other aide programs.</li><li>
Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient*s records.
</li><li>Maintains updated manuals, logs, forms, and documentation. Performs additional duties as requested.
</li><li>Other duties as requested or assigned.</li></ul>
Qualifications:
<p><b>
The ideal candidate for the Patient Benefits Representative will have the following background and experience:
 </b></p><p><b>Level 1</b></p><ul><li>
High school diploma or equivalent required.
</li><li>Minimum three (3) years patient pre-services coordinator or equivalent required.
</li><li>Proficiency with computer systems and Microsoft Office (Word and Excel) required.
</li><li>Demonstrate knowledge of CPT coding and HCPS coding application.</li><li>
Must be able to verbally communicate clearly and utilize the appropriate and correct terminology.</li><li>
Must successfully complete required e-learning courses within 90 days of occupying position.</li></ul><p><b>
Level Sr (in addition to level 1 requirements)</b></p><ul><li>
Associates degree in Finance, Business or four years revenue cycle experience preferred.
</li><li>Minimum three (3) years pre-services coordinator experience and two (2) years of patient benefits experience required.
</li><li>Must be able to demonstrate knowledge and appropriate application of insurance coverage benefits and terminology.</li></ul><p></p><p><b><br>
Competencies:</b></p><ul><li>
Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; is regarded a san expert in the technical/functional area; accesses and uses other expert resources when appropriate.</li><li>
Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience inn the face of constraints, frustrations, or adversity; demonstrates flexibility.</li><li>
Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.</li><li>
Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.</li><li>
Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.</li></ul><p><b>
Physical Demands:</b></p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.</p><p><b><br>
</b></p><p><b>Work Environment:</b></p><div>
The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.</div></div>

Patient Benefits Representative Sr

<div>Overview:<div></div><div><b><br>
The US Oncology Network</b> is looking for a <b>Patient Benefits Representative</b> to join our team at <b>Texas Oncology</b>. This full-time position will support the <b>Oncology Department</b> at our 1901 S. 2nd Street clinic in McAllen, Texas. Typical work week is Monday through Friday working eight hours betwee 7:30a - 5:00p.</div><div></div><p><br>
This position will be a level 1or Sr depending on relevant candidate experience.</p><p></p><div><br>
As a part of <b>The</b> <b>US Oncology Network</b>, <b>Texas Oncology</b> delivers high-quality, evidence-based care to patients close to home. <b>Texas Oncology </b>is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today&mdash;at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve &ldquo;More breakthroughs. More victories.&rdquo; &reg; in their fight against cancer. Today, <b>Texas Oncology</b> treats half of all Texans diagnosed with cancer on an annual basis.</div><div></div><div><b><br>
The</b> <b>US Oncology Network</b> is one of the nation&rsquo;s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. <b>The</b> <b>US Oncology Network</b> is supported by <b>McKesson </b>Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.</div><div></div><p><b><br>
What does the Patient Benefits Representative do? (including, but not limited to):</b></p><p>
The Patient Benefits Representative, under general supervision is responsible for educating patient on insurance coverage and benefits. Assess patients financial ability; may educate patient on assistance programs. Updates and maintains existing patient new insurance eligibility, coverage, and benefits in system. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology&rsquo;s Shared Values.</p>
Responsibilities:
<p><b>
The essential duties and responsibilities (including, but not limited to):</b></p><ul><li>
Prior to a patient receiving treatment; obtains insurance coverage information and demographics; educates patient on insurance coverage, benefits, co-pays, deductibles, and out-of-pocket expenses.
</li><li>Assess patients ability to meet expenses and discusses payment arrangements. May educate patients on financial assistance programs as well as identify sources and provide assistance with completing forms. Based upon diagnosis, estimated insurance coverage, and financial assistance, completes Patient Cost Estimate form.
</li><li>Completes appropriate reimbursement and liability forms for patient&rsquo;s review and signature. Forwards appropriate information and forms to billing office.</li><li>
Responsible for obtaining, from Clinical Reviewer, insurance pre-authorization or referral approval codes prior to each treatment.</li><li>
Review patient account balance and notify front desk of patients to meet with</li><li>
Ensure that patient co-pay amount is correctly entered into system (or conveyed), allowing front desk to collect appropriately</li><li>
At each patient visit, verifies and updates demographics and insurance coverage in computer system according to Standard Operating Procedures (SOPs).
</li><li>Stays current on available financial aide. Develops professional relationships with financial aide providers. Networks with financial aide providers to obtain leads to other aide programs.</li><li>
Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient*s records.
</li><li>Maintains updated manuals, logs, forms, and documentation. Performs additional duties as requested.
</li><li>Other duties as requested or assigned.</li></ul>
Qualifications:
<p><b>
The ideal candidate for the Patient Benefits Representative will have the following background and experience:
 </b></p><p><b>Level 1</b></p><ul><li>
High school diploma or equivalent required.
</li><li>Minimum three (3) years patient pre-services coordinator or equivalent required.
</li><li>Proficiency with computer systems and Microsoft Office (Word and Excel) required.
</li><li>Demonstrate knowledge of CPT coding and HCPS coding application.</li><li>
Must be able to verbally communicate clearly and utilize the appropriate and correct terminology.</li><li>
Must successfully complete required e-learning courses within 90 days of occupying position.</li></ul><p><b>
Level Sr (in addition to level 1 requirements)</b></p><ul><li>
Associates degree in Finance, Business or four years revenue cycle experience preferred.
</li><li>Minimum three (3) years pre-services coordinator experience and two (2) years of patient benefits experience required.
</li><li>Must be able to demonstrate knowledge and appropriate application of insurance coverage benefits and terminology.</li></ul><p></p><p><b><br>
Competencies:</b></p><ul><li>
Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; is regarded a san expert in the technical/functional area; accesses and uses other expert resources when appropriate.</li><li>
Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience inn the face of constraints, frustrations, or adversity; demonstrates flexibility.</li><li>
Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.</li><li>
Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.</li><li>
Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.</li></ul><p><b>
Physical Demands:</b></p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.</p><p><b><br>
</b></p><p><b>Work Environment:</b></p><div>
The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.</div></div>

Patient Benefits Representative

University of Mississippi Medical Center

<div><div>Hello,</div><div></div><div>
Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please review the following instructions prior to submitting your job application:</div><ul><li>
Provide all of your employment history, education, and licenses/certifications/registrations. You will be unable to modify your application after you have submitted it.</li><li>
You must meet all of the job requirements at the time of submitting the application.</li><li>
You can only apply one time to a job requisition.</li><li>
Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.</li><li>
Applications must be submitted prior to the close of the recruitment. Once recruitment has closed, applications will no longer be accepted.</li></ul><div></div><div>
After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile.</div><div></div><div>
Thank you,</div><div>
Human Resources</div><div></div><div>
Important Applications Instructions:</div><div></div><div>
Please complete this application in entirety by providing all of your work experience, education and certifications/</div><div>
license. You will be unable to edit/add/change your application once it is submitted.</div><div></div><div>
Job Requisition ID:</div>
R00049230<div></div><div>
Job Category:</div>
Clerical and Customer Service<div></div><div>
Organization:</div>
Rev Cycle - Patient Access Adult Day ER<div></div><div>
Location/s:</div>
Main Campus Jackson<div></div><div>
Job Title:</div>
Patient Access Representative-ER<div></div><div>
Job Summary:</div>
The Patient Access Representative is responsible for greeting patients, verifying insurance information, registering patients for services, collecting payments, scheduling appointments, and maintaining accurate patient records, all while ensuring the integrity of the Master Patient Index. The Patient Access Representative ensures a smooth and welcoming experience and adheres to all regulatory and confidentiality standards. Strong communication, customer service, and organizational skills are essential for success in this role.<div></div><div>
Education &amp; Experience</div><div>
Education and Experience Required:</div><div>
High school diploma/GED and one (1) year&rsquo;s experience of clinical admissions, patient registration, or patient scheduling</div><div></div><div>
Certifications, Licenses or Registration Required:</div><div>
N/A</div><div></div><div>
Knowledge, Skills &amp; Abilities</div><div>
Knowledge, Skills, and Abilities:</div><div>
Basic knowledge of patient throughput workflows and regulations. Proficient in revenue cycle healthcare systems. Ability to maintain confidentiality. Intellectual capacity to understand and analyze complex payer guidelines and proper patient access regulations. Demonstrated analytical skills to discover root cause of errors and properly correct. Good verbal and written communication skills. Maintains professional standards. Effective organizational skills. Basic computer skills, including but not limited to proficiency in Microsoft Word and Excel, and basic data entry.</div><div></div><div>
Responsibilities:</div><ul><li><div>
Greet and assist patients, families, and visitors in the Emergency Room with professionalism, empathy, and a sense of urgency.</div></li><li><div>
Complete timely and accurate patient registration, including collection and verification of demographic, insurance, and financial information.</div></li><li><div>
Obtain necessary patient signatures on consent forms, privacy notices, and financial documents, ensuring compliance with hospital and legal requirements.</div></li><li><div>
Verify insurance eligibility and benefits using electronic tools or direct contact with payers, and update records accordingly.</div></li><li><div>
Determine and collect patient co-pays, deductibles, or deposits as appropriate; provide information about financial assistance programs when needed.</div></li><li><div>
Collaborate with clinical and security teams to prioritize patient intake based on acuity and maintain efficient patient flow.</div></li><li><div>
Accurately enter and maintain patient data in the electronic medical record (EMR) and registration systems, correcting duplicate records or errors as necessary.</div></li><li><div>
Respond promptly and courteously to patient and family inquiries, demonstrating sensitivity to diverse situations and emotional states.</div></li><li><div>
Stay informed on payer guidelines, hospital policies, and Emergency Department protocols to ensure compliance and accuracy.</div></li><li><div>
Support process improvements and assist in training new staff when applicable; provide backup assistance to other Patient Access areas during high-volume periods.</div></li><li><div>
Performs any other assigned duties since the duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.</div></li></ul><div></div><div>
Environmental and Physical Demands:</div><div>
Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional working hours beyond regularly scheduled hours, occasional travelling to offsite locations, no activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced is subject to precise measures of quantity and quality, occasional bending, occasional lifting/carrying up to 10 pounds, occasional lifting/carrying up to 25 pounds, occasional lifting/carrying up to 50 pounds, occasional lifting/carrying up to 75 pounds, occasional lifting/carrying up to100 pounds, no lifting/carrying 100 pounds or more, no climbing, no crawling, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, frequent reaching, frequent sitting, frequent standing, occasional twisting, and frequent walking. (Occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)</div><div></div><div>
Time Type:</div>
Full time<div></div><div>
FLSA Designation/Job Exempt:</div>
No<div></div><div>
Pay Class:</div>
Hourly<div></div><div>
FTE %:</div>
100<div></div><div>
Work Shift:</div>
Evening<div></div><div>
Benefits Eligibility:</div><div></div><div>
Grant Funded:</div>
No<div></div><div>
Job Posting Date:</div>
03/19/2026<div></div><div>
Job Closing Date (open until filled if no date specified):</div></div>

Patient Access Representative-ER

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