patient relations representative

University of Miami

<div><p><b>Current Employees:
</b></p><p>If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet .
</p><p></p><div><div><p>The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Patient Access Representative 2 (On-Site) in Doral, Florida. The Patient Access Representative 2 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, explaining pertinent documents, and collecting payments.
</p><p></p><p><b>CORE JOB FUNCTIONS
</b></p></div><p></p><div><ul><li><p>Obtains, confirms, and enters demographic, financial , and clinical information necessary for financial clearance of scheduled patient accounts.
</p></li></ul></div><div><ul><li><p>Contacts patient s &rsquo; families or physician s&rsquo; offices to obtain missing insurance information .
</p></li></ul></div><div><ul><li><p>Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patien t and referring physician in the event of failed eligibility.
</p></li></ul></div><div><ul><li><p>Collaborates with scheduling departments to identify add-on patients.
</p></li></ul></div><div><ul><li><p>Obtains necessary authorizations, pre-certific ations, and referrals .
</p></li></ul></div><div><ul><li><p>Notifies patients of liabilities and collects funds.
</p></li></ul></div><div><ul><li><p>Maintains appropriate records , files , and accurate documentation in the system of record.
</p></li></ul></div><div><ul><li><p>Adheres to University and unit-level policies and procedures and safeguards University assets.<br>
</p></li></ul></div><p></p><div><p><i>This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or </i><i>responsibilities </i><i>as necessary.<br>
</i></p></div><p></p><div><p><b>CORE </b><b>QUALIFICATIONS<br>
</b></p></div></div><p></p><div><div><p><b>Education:
</b></p></div><div><p>High s chool diploma or equivalent<br>
</p></div><p></p><div><p><b>Certification and Licensing:
</b></p></div><div><p>Not A pplicable<br>
</p></div><p></p><div><p><b>Experience:
</b></p></div><div><p>Minimum 2 years of relevant experience<br>
</p></div><p></p><div><p><b>Knowledge, </b><b>Skills </b><b>and Attitudes:
</b></p></div><div><div>- Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
<br>
<ul><li>Teamwork: Ability to work collaboratively with others and contribute to a team environment.
</li><li>Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
</li><li>Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders<br>
</li></ul></div></div><p></p><div><p><b>DEPARTMENT ADDENDUM<br>
</b></p></div><p></p><div><p><b>Department Specific Functions
</b></p></div><div><ul><li><p>Projects a welcoming professional demeanor.
</p></li></ul></div></div><div><div><ul><li><p>Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient experience.
</p></li></ul></div><div><ul><li><p>Coordinates wide range of functions from prearrival to discharge utilizing multiple systems including but not limited to: EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice inContact Communication, and Aria Oncology simultaneously and independently to service patients promptly in a fast paced, constantly changing environment.
</p></li></ul></div><div><ul><li><p>Performs pre-service validation prior to patient&rsquo;s appointment for in person or virtual visits.
</p></li></ul></div><div><ul><li><p>Assists patients in navigating self-serve technology options including but not limited to MyChart and Self check-in kiosks, in person or remotely.
</p></li></ul></div><div><ul><li><p>Coordinates patient flow to ensure timely check-in and arrival to service area.
</p></li></ul></div><div><ul><li><p>Obtains, confirms, and accurately enters and updates demographic, financial, and clinical HIPAA protected information.
</p></li></ul></div><div><ul><li><p>Reviews real time eligibility insurance responses and/or master contract tool and updates coverages as needed.
</p></li></ul></div><div><ul><li><p>Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on legal, ethical, and compliance related documents that must be presented and thoroughly explained to the patient prior to services being rendered including but not limited to: to Consent for Treatment and Conditions of Admissions, Advance Directives, HIPAA Notice of Privacy, No Surprise Billing, Good Faith Estimate, Off Campus Medicare Co-insurance and Advance Beneficiary Notices, and Medicare Secondary Payer Questionnaire.
</p></li></ul></div><div><ul><li><p>Serves as gatekeeper, performs insurance verification, and obtains referrals and/or authorizations as needed.
</p></li></ul></div><div><ul><li><p>Provides financial counseling services at check-in, explains benefits, creates estimates, and notifies patients of self-pay liabilities including co-pays, deductibles, co-insurances, global self-pay packages, and previous balances for both hospital technical and professional components and collects thereby reducing AR, Bad Debt, and collection costs by collecting patient&rsquo;s financial responsibility upfront.
</p></li></ul></div><div><ul><li><p>Promotes the use of effective methods of communication and collaborates with providers and clinical team schedulers in coordinating and scheduling complex follow up care onsite or remotely.
</p></li></ul></div><div><ul><li><p>Handles high volume of incoming and outgoing calls promptly. Answers and triages incoming calls, listens to patient/customers&rsquo; needs, responds to questions, provides helpful solutions, directs calls, and documents messages using appropriate software in accordance with established protocol.
</p></li></ul></div><div><ul><li><p>Collects and processes large amounts of currency and performs end of day cash-drawer reconciliation and timely bank deposits.
</p></li></ul></div><div><ul><li><p>Assists department in meeting all established key performance indicator goals: Co-pay, Previous Balances, Estimate Collections, Patient Satisfaction, Accuracy Rates, and Processing Time.
</p></li></ul></div><div><ul><li><p>Maintains a close working relationship and open communication with all members of the healthcare team to ensure a seamless check in, check out, clinic flow and positive experience for patients and caregivers.
</p></li></ul></div><div><ul><li><p>Recognize, analyze, solve, and de-escalate issues that may arise during workday by applying sound judgement and critical thinking.
</p></li></ul></div><div><ul><li><p>Ensures proper physical distancing is always maintained following established guidelines.
</p></li></ul></div><div><ul><li><p>Works with healthcare team to resolve unique situations and troubleshoot issues.
</p></li></ul></div><div><ul><li><p>Cross trained to carry out all Front-End Revenue Cycle and Clinical Support functions and able to float across all areas and assist as needed.
</p></li></ul></div><div><ul><li><p>Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.
</p></li></ul></div></div><div><div><ul><li><p>Work schedule is determined by departmental needs; flexibility in shift availability and scheduling adjustments is required .<br>
</p></li></ul></div><p></p><div><p><b>AREA SPECIFIC<br>
</b></p></div><p></p><div><p><b>ER<br>
</b></p></div><p></p><div><ul><li><p>Must possess a good understanding of the unique characteristics and operations of the Emergency Room to proficiently support.
</p></li></ul></div><div><ul><li><p>Proficient knowledge of ASAP module.
</p></li></ul></div><div><ul><li><p>Must be flexible and adjust to rotating schedules evenings, weekends, and holidays.
</p></li></ul></div><div><ul><li><p>Able to perform ADT functions (as described under Admitting section) afterhours, weekends, and holidays.
</p></li></ul></div><div><ul><li><p>Must adhere to PPE requirements as dictated by the specific situation.<br>
</p></li></ul></div><p></p><div><p><b>ADMITTING<br>
</b></p></div><p></p><div><ul><li><p>Must possess a good understanding of the unique characteristics and operations of Admitting to proficiently support the area.
</p></li></ul></div><div><ul><li><p>Proficient knowledge of ADT module.
</p></li></ul></div><div><ul><li><p>On-call and rotating schedule for evenings, weekends, and holidays.
</p></li></ul></div><div><ul><li><p>Explains and obtains patient acknowledgment for all required regulatory documents including but not limited to the HIPAA Facility Directory Form, and CMS MOON, HOON, and IMM notices.
</p></li></ul></div><div><ul><li><p>Obtains information from patient to complete Patient Self Determination Checklist and collects and scans pertinent documents.
</p></li></ul></div></div><div><div><ul><li><p>Responsible for obtaining, confirming, and documenting eligibility and benefits, and providing health plan admission notification.
</p></li></ul></div><div><ul><li><p>Responsible for pre-admissions log to include benefits, specialty, and financial clearance.
</p></li></ul></div><div><ul><li><p>Coordinates with bed control on bed availability.
</p></li></ul></div><div><ul><li><p>Collaborates with Transfer Center on all incoming transfers to finalize transfer requests.
</p></li></ul></div><div><ul><li><p>Responsible for processing admissions orders received via in-basket messaging.
</p></li></ul></div><div><ul><li><p>Extensive collaboration with providers, nursing unit, and utilization review department in coordinating admissions.<br>
</p></li></ul></div><p></p><div><p><b>CTU<br>
</b></p></div><p></p><div><ul><li><p>Must possess a good understanding of the unique characteristics and operations of CTU to proficiently support the area.<br>
</p></li></ul></div><p></p><div><p><b>HOSPITAL BASED CLINIC<br>
</b></p></div><p></p><div><ul><li><p>Must possess a good understanding of the unique characteristics and operations of the hospital-based department/clinic/division to proficiently support the area.<br>
</p></li></ul></div><p></p><div><p><b>PRACTICE BASED CLINIC<br>
</b></p></div><p></p><div><ul><li><p>Must possess a good understanding of the unique characteristics and operations of the practice-based department/clinic/division to proficiently support the area.<br>
</p></li></ul></div></div><p></p><div><div><p><b>REMOTE BASED<br>
</b></p></div><p></p><div><ul><li><p>Must possess a good understanding of the unique characteristics and operations of remote based call center operations to proficiently support all Front-End Revenue Cycle and Clinical Support remote functions.<br>
</p></li></ul></div><p></p><div><p><b>Department Specific Qualifications<br>
</b></p></div><p></p><div><p><b>Education:
</b></p></div><div><p>High School diploma or equivalent<br>
</p></div><p></p><div><p><b>Certification and Licensing:
</b></p></div><div><p>Not Applicable<br>
</p></div><p></p><div><p><b>Experience:
</b></p></div><div><p>Minimum 2 year of relevant experience.<br>
</p></div><p></p><div><p>Any appropriate combination of relevant education, experience or certification may be considered.<br>
</p></div><p></p><div><p>A highly motivated individual with the ability to obtain HFMA Patient Access Essentials certification and satisfactorily demonstrate outstanding interpersonal skills with a commitment to service excellence and meeting departmental and individual goals may be considered.<br>
</p></div></div><p></p><div><div><p><b>Knowledge, </b><b>Skills </b><b>and Attitudes:
</b></p></div><div><ul><li><p>TIER 1 essential worker that provides critical functions that cannot be paused in traditional and non-traditional healthcare settings.
</p></li></ul></div><div><ul><li><p>Subject to potential contact/exposure to pandemics and patients with contagious diseases.
</p></li></ul></div><div><ul><li><p>Able to be available 30 minutes prior to opening and after clinic ends, which fluctuates depending on clinic and provider, in addition to weekends, evenings, holidays, and during disastrous events (e.g., hurricanes, pandemics, etc.)
</p></li></ul></div><div><ul><li><p>Able to float and provide coverage without advance notice based on daily organizational needs, including working in offsite locations, tents or having to come onsite if working remotely.
</p></li></ul></div><div><ul><li><p>Onsite presence may be required to fulfill role regarded as vital in the delivery of healthcare services regardless of environmental conditions.
</p></li></ul></div><div><ul><li><p>Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.
</p></li></ul></div><div><ul><li><p>Outstanding interpersonal and customer service skills with a commitment to service excellence.
</p></li></ul></div><div><ul><li><p>Excellent critical thinking, analytical, troubleshooting, and problem-solving skills.
</p></li></ul></div><div><ul><li><p>Computer literate with the ability to acquire proficiency utilizing multiple systems and technology.
</p></li></ul></div><div><ul><li><p>Able to handle multiple tasks, software systems, and technologies simultaneously in a fast paced, constantly changing environment.
</p></li></ul></div><div><ul><li><p>Ability to work as an integral team member under minimal supervision, in a fast-paced, complex, and highly stressful environment.
</p></li></ul></div><div><ul><li><p>Knowledge of generally accepted accounting principles with excellent mathematical and cash management skills.
</p></li></ul></div><div><ul><li><p>Ability to establish and maintain effective working relationships with physicians, co-workers, other departments, and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
</p></li></ul></div><div><ul><li><p>Skill in completing assignments accurately with attention to detail.
</p></li></ul></div><div><ul><li><p>Ability to work independently and/or in a collaborative environment.
</p></li></ul></div><div><ul><li><p>Adherence to punctuality and attendance standards, remaining flexible to meet departmental needs and ensure appropriate clinic flow.
</p></li></ul></div></div><p></p><p>The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
</p><p></p><p>UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
</p><p></p><p>The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
</p><p></p><p><b>Job Status:
</b></p>Full time
<p></p><p><b>Employee Type:
</b></p>Staff</div>

Patient Access Representative 2 (On-Site) Full Time - Bascom Palmer Eye Institute - Doral, FL

American Oncology Network

<div><p><b>Location:</b></p>
AON Pharmacy<p><b>
Pay Range:</b></p>
$15.27 - $24.15<p></p><h1 class="jobSectionHeader"><b>
RESPONSIBILITIES</b></h1><p></p><p><br>
Position Summary: The Revenue Representative is responsible for applying fundamental knowledge of healthcare revenue cycle practices and procedures as it relates to posting, reconciling, researching, analyzing and resolving insurance claims and patient balances. The Revenue Representative provides support to the Revenue Manager for the day-to-day financial operations of the pharmacy.</p><p></p><h1 class="jobSectionHeader"><b><br>
QUALIFICATIONS</b></h1><div><br>
1. Education: High School Diploma or equivalent required.<br>
2. Previous Experience:<br>
<ul><li>Minimum of one (1) year experience in Pharmacy/Medical accounts receivable and collections or comparable experience is required. Two (2) or more years is preferred.</li><li>At least one (1) year of prior work experience in the medical field with experience in benefits verification and medical billing preferred.</li></ul>
3. Core Capabilities:<br>
<ul><li>Analysis &amp; Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.</li><li>Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.</li><li>Communication Skills: Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.</li><li>Customer Service &amp; Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.</li><li>Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.</li><li>Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.</li><li>Computer Skills:</li></ul>
 Proficiency in MS Office Word, Excel, Power Point, and Outlook required.<br>
 Proficiency in CPR+ (Complete Patient Records) and ORCA software preferred.<br>
 Working knowledge of ONCO EMR (Electronic Medical Records) preferred.<br>
4. Certifications/Licenses:<br>
<ul><li>Active Registered Pharmacy Technician license in state of residence and Pharmacy Technician certification (PTCB) is preferred.</li></ul>
5. Travel (double click to check relevant box): 0%<br>
Remote: No<br>
Standard Work Days/Hours: Monday to Friday 8:00 AM &ndash; 5:00 PM. Saturday 9:00AM &ndash; 1:00PM as required for business needs.</div><p></p><p>
#AONA</p><p>
#LI-ONSITE</p></div>

Pharmacy Accounts Receivable Representative

Neighborhood Healthcare

<div><p><i>Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together.</i><br>
<br>
<i>As a private, non-profit 501(C) (3) community health organization, we serve over 414,995 medical, dental, and behavioral health visits from more than 87,099 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.</i><br>
<br>
<i>We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.</i></p>
<p>
The Lead Patient Services Representative will maintain an efficient workflow in the clinic by assigning specific tasks to other Patient Services Representatives (PSR). This role will increase patient experience by incorporating resolved complaints into ongoing training for the team. Additionally, this role will assist with coaching, training, and development of the team.</p>
<p><b>
Responsibilities</b></p>
<ul>
<li>Provides functional direction to assigned PSRs, including scheduling assignments, coordinating workflows, and assigning priorities</li>
<li>Maintains courteous relations with patients and staff, responds to appointments/front desk complaints and problems</li>
<li>Acts as liaison between billing office and site</li>
<li>Supports and responds to questions from the team; provides one-on-one coaching, as needed</li>
<li>Trains and orients new hires to standard protocols, policies, and procedures in the clinic</li>
<li>Assists management with monitoring team performance and facilitate additional team training, as needed</li>
<li>Provides department improvement recommendations to management, including policies, procedures, equipment, and functional guidelines</li>
<li>Engages with patients to schedule appointments and obtain relevant information to determine priority appointment scheduling needs</li>
<li>Notifies patients of appointments, including appointment date/time; updates/confirms appointment changes for cancellations, and notifies patients of available alternate appointment dates/times</li>
<li>Ensures current providers/patients schedules are accurate; makes changes in accordance with authorized procedures and ensures distribution of next day schedules to designated areas</li>
<li>Provides reception and registration for patient in designated areas, including appointment verifications, completed registration forms, contact and insurance verifications, and collection of co-pays/fees for current visit and any outstanding balances</li>
<li>Performs check-out processes for patients leaving treatment areas by reviewing their encounter forms for disposition instructions; provides patient with treatment plan and cost, as needed</li>
<li>Manages cash control procedures of balancing total cash payments with encounters received to ensure accuracy, including verifying cash drawers are balanced</li>
<li>Provides daily payment reports to accounting and cash receipts copies to billing department</li>
<li>Support the reception desk by screening and redirecting incoming calls to appropriate staff, taking and relaying messages, and providing general or procedural information</li>
<li>Collects and generates department work activity statistics at designated intervals following established procedures</li>
<li>Creates PSR schedule for the clinic each month</li>
<li>Completes a monthly office supply inventory and orders office supplies, as needed</li>
<li>Performs administrative tasks for the clinic, such as opening and sorting mail, scheduling meetings, copying forms, assisting management with facilities reports</li>
<li>Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy</li>
<li>Share accountability for overall patient health outcomes by working in coordination with care Teams</li>
<li>Operates to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders</li>
</ul>
<p>Customer Relations</p>
<ul>
<li>Responds promptly and with caring actions to patients and employees</li>
<li>Maintains courteous and professional working relationships with all levels of staff, clients, and the public</li>
<li>Works with management to intervene in real-time to address patient concerns and complaints to sustain healthy customer relations</li>
</ul>
<p><b>Qualifications</b></p>
<p><b>
Education/Experience</b></p>
<ul>
<li>High school diploma/GED required</li>
<li>Two years&rsquo; patient services experience within medical and/or dental office required</li>
<li>Two years&rsquo; experience working with electronic medical records and multi-phone lines required</li>
<li>Bilingual (English/Spanish) highly preferred</li>
</ul>
<p><b>Additional Qualifications(Knowledge, Skills and Abilities)</b></p>
<ul>
<li>Excellent verbal and written communication skills, including superior composition, typing and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Knowledgeable about and experience with medical and/or dental terminology</li>
<li>Ability to perform administrative duties</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
<p><b>Physical Requirements</b></p>
<ul>
<li>Ability to lift/carry 5 lbs/weight</li>
<li>Ability to stand for long periods of time</li>
</ul>
<p><i>Pay range: </i><i>$24.95 to $34.93</i><i> per hour, depending on experience.</i></p><h4 class="jobSectionHeader"><b>
Education</b></h4>
Required<ul><li>
High School or better</li></ul><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

Lead Patient Services Representative

Beth Israel Lahey Health

Milton, MA &bull; Beth Israel Lahey Health &bull; Full-time &bull; Day
<br><div><p><b>When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.</b></p>
<p></p>
<p>Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people&rsquo;s lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we&rsquo;re able to provide high-quality, high-value care to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically or in person. The Patient Access Representative ensures that all proper patient financial and demographic information is obtained and processed so BILH is fully reimbursed for clinical services provided. The Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Extensive training including Electronic Health Record (EHR) is provided. Our team works in a fast-paced, collaborative environment, helping our patients navigate their healthcare journey.</p>
<p></p>
<p><b>Job Description:</b></p>
<p><b>
Essential Duties &amp; Responsibilities including but not limited to:</b></p>
<p>
Registration:</p>
<p>
1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions.</p>
<p>
2. Processes patient co-payments, co-insurance, deductibles, and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day. Assists patients with Kiosk check-in as needed.</p>
<p>
3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results.</p>
<p>
4. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.</p>
<p>
5. Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers.</p>
<p>
6. Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience.</p>
<p>
7. Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk.</p>
<p>
8. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information.</p>
<p>
Scheduling:</p>
<p>
9. Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues.</p>
<p>
10. Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments. Information sources include online questionnaires, offline materials, and subgroup searches.</p>
<p>
11. Establishes working relationships with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols.</p>
<p>
12. Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs.</p>
<p>
13. Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics, and contact information.</p>
<p>
14. Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care.</p>
<p>
15. Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality, and accuracy levels and communicates regularly with the Supervisor and Manager. Pre-Registration:</p>
<p>
16. Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.</p>
<p>
17. Ascertains, creates, and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health, or others as required.</p>
<p>
18. Identifies records and verifies patient insurance coverage using real-time eligibility (RTE); reviews the insurer&rsquo;s response to each verification request and takes appropriate action based on this response.</p>
<p>
19. Applies the appropriate guarantor and insurance to each patient visit.</p>
<p>
20. Communicates financial clearance status to patients. Advises patients of contract status, self-pay status, and payment responsibility and schedules patients with Financial Counseling as needed.</p>
<p></p>
<p><b>Minimum Qualifications:</b></p>
<p>
Education: High school degree or equivalent. Associate&rsquo;s degree preferred.</p>
<p>
Licensure, Certification &amp; Registration: None</p>
<p></p>
<p>Experience: 1-3 years related work experience. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.</p>
<p></p>
<p>Skills, Knowledge &amp; Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary. Able to process electronic information and data accurately and efficiently.</p>
<p>
Preferred Qualifications &amp; Skills:</p>
<p>
&middot; Call Center and/or telephone customer service experience &middot; Strong typing skills 40+wpm. Knowledge of medical terminology &middot; Bilingual written and verbal communication skills &middot; Familiar with EHR Software</p><br>
<p></p>
<p></p>
<p><b>Pay Range:
</b></p><p>$20.50 &ndash; $27.59</p>
<p>
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.</p>
<p></p>
<h2 class="jobSectionHeader"><b>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>Equal Opportunity Employer/Veterans/Disabled</b></h2></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Job details</b></h3>
<ul><li><div><b>Employment:</b> Full-time</div></li>
<li><div><b>Hours/Week:</b> 40</div></li>
<li><div><b>Shift:</b> Day</div></li>
<li><div><b>Category:</b> Patient Access</div></li>
<li><div><b>Pay Range:</b> $20.50 - $27.59</div></li>
<li><div><b>FLSA:</b> Non-Exempt</div></li>
<li><div><b>Req ID:</b> JR95960</div></li></ul></div>

Patient Access Representative; 8am-4:30pm M-F

Lincare

<div><p>Lincare is the nation's leading provider of oxygen, durable medical equipment, and clinical respiratory services. We are currently seeking a <b>Delivery Driver</b> to join our growing team, ensuring safe and timely delivery of home medical equipment to our patients, also providing equipment setup and educating patients on the proper use of equipment.</p>
<p><b>
WHY WORK AT LINCARE?</b></p>
<ul>
<li><b>Culture: </b>An inclusive, open, and friendly environment focused on our employees and their success</li>
<li><b>Benefits:</b> Comprehensive benefits package with flexible options to fit individual needs</li>
<li><b>Growth: </b>Ample training and development opportunities that foster personal and professional growth</li>
<li><b>Incentives:</b> Quarterly safety bonuses and increased compensation for working on-call</li>
</ul>
<p><b>JOB FUNCTIONS</b></p>
<ul>
<li>Follow complete patient orientation checklists during delivery and training</li>
<li>Adhere to assigned routes and schedules</li>
<li>Abide by all transportation laws and maintain a safe driving record</li>
<li>Inspect and maintain company-provided delivery vehicle, ensuring safety during the loading and unloading process</li>
<li>Establish and maintain outstanding relations with patients and internal team members</li>
<li>Maintain cleanliness and organization of delivery vehicle and warehouse, adhering to all FDA protocols</li>
<li>Work on-call rotation during evening and weekend hours to address any patient medical emergencies in accordance with company and local policies</li>
</ul><div></div>Requirements:
<div><b>Education</b></div>
<ul><li>High School Diploma or General Education Degree (GED) Required</li>
</ul><div><b>Work Experience</b></div>
<ul><li>Minimum, one year of experience in home healthcare field as service representative or equivalent position Required</li>
</ul><div><b>Knowledge, Skills, and Abilities</b></div>
<ul><li>Must be 21 years of age</li>
<li>Must have good verbal and written communication</li>
<li>Must maintain a valid D/L for appropriate class of vehicle driven while employed</li>
<li>Convey a positive and professional image to customers and employees</li>
<li>Read and understand DOT and FDA required paperwork</li>
<li>critically think, make decisions, and be mentally alert</li>
<li>Strong customer service</li>
<li>Basic computer understanding</li>
<li>Home care/health care background is a plus</li>
<li>Lift 50lbs or more by oneself</li>
<li>Lift an excess of 50lbs with mechanical or employee assistance</li>
<li>Maneuver often in restricted spaces</li>
<li>Perform the following physical actions:
<ul><li>straight pulling</li>
<li>pulling hand over hand</li>
<li>reaching above the shoulder</li>
<li>use of fingers/fine manipulation</li>
<li>repeated bending</li>
</ul></li><li>Utilize both hands, legs, and eyes for operating vehicle</li>
<li>Use depth perception</li>
<li>lift up to 15lbs above the shoulder while loading and unloading</li>
</ul><div><b>Licenses and Certifications</b></div>
<ul><li>Valid Driver's License Required</li>
<li>Meets all physical requirements related to DOT and FMCSA regulations Required</li></ul></div>

Delivery Driver - Medical Equipment

<div><p>Offering $15.50 - $23.00 per hour</p>
<p>
</p><p>Lincare is the nation's leading provider of oxygen, durable medical equipment, and clinical respiratory services. We are currently seeking a <b>Delivery Driver</b> to join our growing team, ensuring safe and timely delivery of home medical equipment to our patients, also providing equipment setup and educating patients on the proper use of equipment.</p>
<p><b>
WHY WORK AT LINCARE?</b></p>
<ul>
<li><b>Culture: </b>An inclusive, open, and friendly environment focused on our employees and their success</li>
<li><b>Benefits:</b> Comprehensive benefits package with flexible options to fit individual needs</li>
<li><b>Growth: </b>Ample training and development opportunities that foster personal and professional growth</li>
<li><b>Incentives:</b> Quarterly safety bonuses and increased compensation for working on-call</li>
</ul>
<p><b>JOB FUNCTIONS</b></p>
<ul>
<li>Follow complete patient orientation checklists during delivery and training</li>
<li>Adhere to assigned routes and schedules</li>
<li>Abide by all transportation laws and maintain a safe driving record</li>
<li>Inspect and maintain company-provided delivery vehicle, ensuring safety during the loading and unloading process</li>
<li>Establish and maintain outstanding relations with patients and internal team members</li>
<li>Maintain cleanliness and organization of delivery vehicle and warehouse, adhering to all FDA protocols</li>
<li>Work on-call rotation during evening and weekend hours to address any patient medical emergencies in accordance with company and local policies</li>
</ul><div></div>Requirements:
<div><b>Education</b></div>
<ul><li>High School Diploma or General Education Degree (GED) Required</li>
</ul><div><b>Work Experience</b></div>
<ul><li>Minimum, one year of experience in home healthcare field as service representative or equivalent position Required</li>
</ul><div><b>Knowledge, Skills, and Abilities</b></div>
<ul><li>Must be 21 years of age</li>
<li>Must have good verbal and written communication</li>
<li>Must maintain a valid D/L for appropriate class of vehicle driven while employed</li>
<li>Convey a positive and professional image to customers and employees</li>
<li>Read and understand DOT and FDA required paperwork</li>
<li>critically think, make decisions, and be mentally alert</li>
<li>Strong customer service</li>
<li>Basic computer understanding</li>
<li>Home care/health care background is a plus</li>
<li>Lift 50lbs or more by oneself</li>
<li>Lift an excess of 50lbs with mechanical or employee assistance</li>
<li>Maneuver often in restricted spaces</li>
<li>Perform the following physical actions:
<ul><li>straight pulling</li>
<li>pulling hand over hand</li>
<li>reaching above the shoulder</li>
<li>use of fingers/fine manipulation</li>
<li>repeated bending</li>
</ul></li><li>Utilize both hands, legs, and eyes for operating vehicle</li>
<li>Use depth perception</li>
<li>lift up to 15lbs above the shoulder while loading and unloading</li>
</ul><div><b>Licenses and Certifications</b></div>
<ul><li>Valid Driver's License Required</li>
<li>Meets all physical requirements related to DOT and FMCSA regulations Required</li></ul></div>

<div><p>Lincare is the nation's leading provider of oxygen, durable medical equipment, and clinical respiratory services. We are currently seeking a <b>Delivery Driver</b> to join our growing team, ensuring safe and timely delivery of home medical equipment to our patients, also providing equipment setup and educating patients on the proper use of equipment.</p>
<p><b>
WHY WORK AT LINCARE?</b></p>
<ul>
<li><b>Culture: </b>An inclusive, open, and friendly environment focused on our employees and their success</li>
<li><b>Benefits:</b> Comprehensive benefits package with flexible options to fit individual needs</li>
<li><b>Growth: </b>Ample training and development opportunities that foster personal and professional growth</li>
<li><b>Incentives:</b> Quarterly safety bonuses and increased compensation for working on-call</li>
</ul>
<p><b>JOB FUNCTIONS</b></p>
<ul>
<li>Follow complete patient orientation checklists during delivery and training</li>
<li>Adhere to assigned routes and schedules</li>
<li>Abide by all transportation laws and maintain a safe driving record</li>
<li>Inspect and maintain company-provided delivery vehicle, ensuring safety during the loading and unloading process</li>
<li>Establish and maintain outstanding relations with patients and internal team members</li>
<li>Maintain cleanliness and organization of delivery vehicle and warehouse, adhering to all FDA protocols</li>
<li>Work on-call rotation during evening and weekend hours to address any patient medical emergencies in accordance with company and local policies</li>
</ul>Requirements:
<div><b>Education</b></div>
<ul><li>High School Diploma or General Education Degree (GED), Required</li>
</ul><div><b>Work Experience</b></div>
<ul><li>Minimum, one year of experience in home healthcare field as service representative or equivalent position, Required</li>
<li>Home care/health care background is a plus</li>
</ul><div><b>Knowledge, Skills, and Abilities</b></div>
<ul><li>Must be 21 years of age</li>
<li>Must be good with people, with excellent speaking and writing</li>
<li>Must maintain a valid D/L for appropriate class of vehicle driven while employed</li>
<li>Convey a positive and professional image to customers and employees</li>
<li>Read and understand DOT and FDA required paperwork</li>
<li>Critically think, make decisions, and be mentally alert</li>
<li>Strong customer service</li>
<li>Basic computer knowledge</li>
<li>Must lift 50+ pounds by oneself</li>
<li>Must lift excess of 50lbs with mechanical or employee assistance</li>
<li>Maneuver often in restricted spaces</li>
<li>Perform the following physical actions:
<ul><li>straight pulling</li>
<li>pulling hand over hand</li>
<li>reaching above the shoulder</li>
<li>use of fingers/fine manipulation</li>
<li>repeated bending</li>
</ul></li><li>Utilize hands, legs, and eyes for operating vehicle</li>
<li>Use depth perception</li>
<li>Lift up to 15lbs above the shoulder while loading and unloading</li>
</ul><div><b>Licenses and Certifications</b></div>
<ul><li>Valid Driver's License Required</li>
<li>Meets all physical requirements related to DOT and FMCSA regulations, Required</li></ul></div>

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