patient relations representative

Bristol Hospital Incorporated

<div>At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet &reg; and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.
The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving services at Bristol Hospital. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information. Collects copay and deductible amounts at time of service. Verifies insurance and provider information. Assists medical and nursing staff in appropriate patient placement. This role may be required to rotate to other departments as needed by the business.
SCHEDULE:
Essential job functions and responsibilities:
<ul><li>Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system.</li><li>
Registers patients who present for hospital services and collect copay and deductible amounts. Obtains all necessary signatures at the time of registration or arrival.</li><li>
Courteously answers the telephone and answers all questions in a timely manner.</li><li>
Identifies and refers uninsured and under-insured patients to the Financial Counselor or similar appropriate representative as necessary.</li><li>
Maintains a positive working relationship with patients/families, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image.</li><li>
Performs miscellaneous job related duties as requested.</li><li>
Ability to work in a stressful environment and tactfully handle sensitive issues; ability to present a calm, professional manner and to manage a wide range of patient conditions; ability to multitask; ability to maintain a sense of order in a busy and noisy environment; ability to provide good internal and external customer relations.</li></ul>
Education / minimum requirements:
High school graduate. Some knowledge of medical terminology, pre-admission, and insurance preferred. Requires good communication skills, both written and verbal. Understands the impact of patient registration on the financial revenue cycle. Requires knowledge of on-line computer systems and applications.
State/Federal Mandated Licensure or Certification Requirements:
None.
Bristol Hospital Mandated Educational Requirements:
General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital.
Special Requirements:
Superior customer service, telephone and interpersonal skills. Working knowledge of medical terminology, as well as typing and data entry skills. PC literacy preferred.
Physical Requirements:
Occasional sitting with extended bending, reaching, stooping, and walking/standing. Prolonged eye and hand use while operating computers. Occasional lifting, up to and in excess of fifty pounds. Ability to occasionally operate wheelchair and stretcher with patients. Occasionally assist in lifting/moving patients on and off stretchers, chairs, etc. Occasionally may have to assist in discharge of patients.
Cognitive Requirements:
Excellent clerical skills, good written and oral communication skills, literate in English. Good organizational skills with the ability to follow written and verbal directions with multiple steps.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.</div>

Patient Access Representative - 40 hours/Days/rotating weekends

Solis Mammography

<div>Patient Service Representative PRN

Looking to elevate your career? Join us! 
 
 
Work Location: 5575 Warren Pkwy, Professional Bldg 1, Suite 220 Frisco, TX 75034
Work Hours: PRN/As Needed: Availability to help cover PTO during the week for various shifts (8am-4:30pm) and 2 Saturdays a month from 8-12

Occasional Coverage: Carrolton, Tx
The Patient Service Representative is responsible for acting as the first point of contact for patients by
greeting, gathering information, registering and posting payments. This position is critical to Solis
Mammography by providing outstanding patient care and maintaining the flow of the center, the
Patient Service Representative impacts the profitability of the organization.
Department Highlights:
<ul><li>Patient-Focused Team</li>
<li>Cohesive and Friendly Environment</li>
<li>Supportive and Encouraging Atmosphere</li></ul> 
Here is what you will need:
<ul>
<li>High School diploma;</li>
<li>Two years of healthcare registration or customer service experience preferred;</li>
<li>Basic knowledge of cash handling;</li>
<li>Basic knowledge of medical terminology, preferred;</li>
<li>Ability to read, write, and comprehend simple instructions and short correspondence;</li>
<li>Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;</li>
<li>Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;</li>
<li>Experience using Microsoft Office Suite: knowledge of RIS software preferred</li>
</ul>
A Day in the Life of a Patient Service Representative:
<ul>
<li>Provide services and support for the following areas:</li>
<li><ul><li>Understands, promotes and demonstrates the Solis Way</li>
<li>Greet patients in a professional and friendly manner;</li>
<li>Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;</li>
<li>Explain forms to patients and assist with form completion, via paper or tablet, as necessary;</li>
<li>Process necessary paperwork by scanning documents that need to be linked to the patient's medical record and maintaining confidentiality;</li>
<li>Responsible for collecting patient payments which can include explaining benefits given from
</li><li>insurance verification when necessary;</li>
<li>Prepare paperwork for future appointments incorporating additional paperwork needed for
</li><li>specific exams or payors as necessary;</li>
<li>Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding
</li><li>requests;</li>
<li>Schedule and reschedule patients as necessary;</li>
<li>Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;</li>
<li>Participate in front office training to stay abreast of front office policy and procedures</li>
</ul></li>
</ul>Why Solis Mammography?
<ul>
<li>A Great Place to Work for the fourth year in a row!
</li></ul>Requirements:
At Solis Mammography, we save lives. We shape the future of women's health. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time.

Our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization. 
 
Compensation: 20-22</div>

Patient Service Representative PRN (As Needed)

Yashoda Hospitals Somajiguda, Hyderabad

Job DescriptionThe In-Patient Department (IPD) Coordinator is responsible for ensuring smooth functioning and administration of inpatient services within hospital wards. This role involves coordinating with nursing staff and various departments to ensure efficient admission, discharge, and daily patient services, thereby allowing medical staff to focus on clinical care.Working hours: Rotational ShiftsDress code: As per, Hospital normsKey Responsibilities:Patient Relations:<ul><li>Maintain a record of patient admissions, discharges, and overnight events.</li><li>Update the admission/discharge register and patient census board daily.</li><li>Interact with patients to ensure satisfaction with:</li><li>Nursing care</li><li>Housekeeping and maintenance</li><li>Food and dietary services</li><li>Follow up on patient complaints and escalate unresolved issues to support staff.</li><li>Coordinate and track pending investigations and doctor referrals.</li><li>Communicate patient transfers to relevant departments and the admission counter.</li><li>Report any critical incidents to the ward in-charge promptly.</li></ul>Admission Duties:<ul><li>Notify housekeeping to prepare rooms for new patients.</li><li>Receive new admissions in coordination with nursing staff.</li><li>Log patient details in the admission register and update census boards.</li><li>Orient patients and families to hospital facilities and ward rules.</li><li>Notify duty medical officers and consultants of new admissions.</li><li>Liaise with diagnostic and procedural departments for smooth coordination.</li></ul>Discharge Duties:<ul><li>Inform patients and families about the discharge process and timelines.</li><li>Ensure timely preparation, typing, and signing of the discharge summary.</li><li>Cross-check returned medications and inform the dietary team.</li><li>Coordinate with the billing department and ensure payment clearance.</li><li>Follow medico-legal case (MLC) protocols when applicable.</li><li>Distribute discharge summary and lab reports and collect acknowledgment.</li><li>Arrange transport if needed and secure the room post-discharge.</li></ul>Administrative Responsibilities:<ul><li>Handle incoming and outgoing calls courteously and professionally.</li><li>Cooperate with nurses and support staff to maintain smooth operations.</li><li>Attend meetings, training sessions, and development programs.</li><li>Maintain accurate and timely documentation and records.</li></ul>Skills &amp; Competencies:<ul><li>Strong communication skills in Telugu, English, and Hindi</li><li>Good interpersonal and presentation skills</li><li>Ability to multitask and manage time effectively</li><li>Comfortable working in a fast-paced hospital environment</li><li>Basic knowledge of hospital processes and patient care protocols</li></ul>Job Requirements:<ul><li>Education: Any Graduate</li><li>Experience: Minimum of 1 year in a hospital setting (preferred)</li><li>Physical Requirements: Well-groomed, good health, professional appearance</li></ul>Job Types: Full-time, PermanentPay: ₹15,000.00 - ₹25,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Patient Relation Executive

Trusted Doctors

We are seeking a Patient Relationship Executive (PRE) who is fluent in Russian to join a patient-focused healthcare environment. The successful candidate will play a key role in delivering an exceptional patient experience by managing patient interactions, coordinating appointments, and building strong, long-term relationships.Key Responsibilities<ul><li>Serve as the primary point of contact for patients</li><li>Manage patient inquiries professionally and efficiently</li><li>Coordinate appointments, follow-ups, and patient communication</li><li>Build trust and maintain strong patient relationships</li><li>Ensure a high standard of customer service at all times</li></ul>Requirements<ul><li>Fluency in Russian (spoken)</li><li>Prior experience as a Patient Relationship Executive or in a similar role</li><li>Strong communication and interpersonal skills</li><li>Excellent patient-handling and customer service abilities</li><li>Professional appearance with a positive attitude</li><li>Ability to manage multiple patient interactions effectively</li><li>Fluency in English is an advantage</li></ul>What We Offer<ul><li>Supportive and professional work environment</li><li>Opportunity to work in a patient-centered healthcare setting</li><li>Career growth and learning opportunities</li></ul>Job Type: Full-timePay: Up to AED4,500.00 per monthApplication Question(s):<ul><li>Are you available to join immediately?</li><li>Are you fluent in Russian (spoken)?</li></ul>

Patient Relationship Executive (Russian Speaker)

General Practitioner -DHA (Female only)

We are looking for a warm, empathetic, and service-driven Patient Relationship Executive to support and manage patient communication primarily over the phone. This role is crucial in ensuring a positive patient experience by facilitating appointment bookings, addressing inquiries, and maintaining clear, supportive communication throughout the patient journey. The ideal candidate will have experience in a healthcare setting, such as a hospital, clinic, or diagnostic center, and a strong background in telecalling or patient coordination.Key Responsibilities:<ul><li>Make outbound calls to confirm appointments, conduct follow-ups, and gather patient feedback post-consultation or procedure.</li><li>Manage inbound calls and respond to patient queries regarding services, doctor availability, procedures, and clinic protocols.</li><li>Educate patients about available treatments, diagnostic services, specialties, and other offerings.</li><li>Update and maintain accurate records of patient, follow-ups, and call outcomes using clinic or hospital software.</li><li>Collaborate with doctors, nursing staff, and administrative teams to ensure smooth scheduling and coordination.</li><li>Send appointment reminders, payment follow-ups, and reports to patients via call, SMS, or email.</li><li>Handle patient concerns or complaints with empathy and escalate complex issues to the appropriate department.</li><li>Assist with basic administrative tasks related to patient handling, call logs, and documentation.</li></ul>Desired Candidate Profile:<ul><li>Minimum 2 year of experience in telecalling, patient coordination, or customer service&mdash;preferably in a healthcare or medical setting (clinic, hospital, diagnostic center, etc.).</li><li>Excellent verbal communication skills in English; knowledge of regional languages is a plus.</li><li>Strong interpersonal skills with a patient-centric and polite approach.</li><li>Ability to manage high call volumes, multitask, and stay organized in a fast-paced medical environment.</li><li>Familiarity with electronic health record (EHR) systems, appointment scheduling tools, and medical terminology is a bonus.</li><li>Proficient in MS Office and basic computer operations.</li></ul>Additional Details:<ul><li>Experience Required: 2+ years in Healthcare Telecalling / Patient Support</li><li>Education: Bachelor&rsquo;s degree preferred (any discipline)</li><li>Shift Timings: 12 Hrs. Rotational or Day Shift (as per operational needs)</li><li>Joining: Immediate joiners will be given preference</li></ul>Job Type: Full-timePay: Up to AED4,500.00 per month

Patient Relationship Executive (Healthcare / Medical Services)

Dr Joy Dental Clinic Dubai

<div>
 
 Summary Of Job Profile
 
 
 
 <ul>
 <li>
 Attend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.
 
 
 </li>
 </ul>
 
 Essential Duties And Responsibilities
 
 
 
 
 Pre-Clinical Management
 
 
 
 <ul>
 <li>
 Greet patients, answer phone with in 3 rings and answer to enquiries accurately.
 </li>
 <li>
 Check answerphone messages / missed calls and return calls.
 </li>
 <li>
 Call all patients to confirm appointments / If no response sends SMS/Email
 </li>
 <li>
 Send SMS confirmations for appointments and birthday alerts.
 </li>
 <li>
 Answer and manage incoming calls
 </li>
 <li>
 Respond accurately and comply to requests for information
 </li>
 <li>
 Schedule patient appointments
 </li>
 <li>
 Confirm upcoming appointments and recalls according to office protocol
 </li>
 <li>
 Monitor all doctors' appointment diary to ensure their patients have the correct booking, and their preferences are being met whenever possible.
 </li>
 <li>
 Call all waiting list appointments when availability is there to accommodate all patients.
 
 
 </li>
 </ul>
 
 Patient Management: -
 
 
 
 <ul>
 <li>
 Register new patients according to established office protocols
 </li>
 <li>
 Assist patients to complete all necessary forms and documentation
 </li>
 <li>
 Verify and update patient information
 </li>
 <li>
 Inform patients of dental office procedures and policy
 </li>
 <li>
 Move patients through appointments as scheduled, for patients coming late check with Doctor and advice patients.
 
 
 </li>
 </ul>
 
 Post Clinic Management: -
 
 
 
 <ul>
 <li>
 Patient Care Calls for all patients with exception of ortho, routine exam &amp; cleaning &ndash; report any problems to appropriate dentist or practice manager
 </li>
 <li>
 Enter all relevant patient information into data system
 </li>
 <li>
 Collect and receive payments from patients at time of treatment, recording correctly, Tally cash / credit cards report and hand over to person in charge.
 </li>
 <li>
 Complete and send Daily Income Report to all relevant managers.
 </li>
 <li>
 Inform patients of financial treatment plan options
 </li>
 <li>
 Arrange payment schedule with patients
 
 
 </li>
 </ul>
 
 Insurance and Admin Function: -
 
 
 
 Maintain and manage patient records in compliance with privacy and security regulations
 
 
 <ul>
 <li>
 Arrange patient charts for next day appointments
 </li>
 <li>
 Fill in cancellations and no-shows
 </li>
 <li>
 Organize referrals to other branches and any specialists
 </li>
 <li>
 Dispatch lab work appropriately
 </li>
 <li>
 Prepare claim forms for dental insurance
 </li>
 <li>
 Arrange supporting documents for insurance claims
 </li>
 <li>
 Sort and distribute incoming and outgoing post
 </li>
 <li>
 Ensuring the reception and your working area is kept clean at all times.
 </li>
 <li>
 Perform other related duties as required
 
 
 </li>
 </ul>
 Key Competencies
 
 
 Communication skills, information collection and management, planning and organizing, accuracy, customer service skills, team work, initiative, adaptability, confidentiality.
 
 
 Education and Experience
 
 
 <ul>
 <li>
 General education degree or high school diploma
 </li>
 <li>
 Knowledge of dental terminology, procedures and diagnosis
 </li>
 <li>
 Knowledge of computer and relevant software applications
 </li>
 <li>
 Knowledge of general administrative and clerical procedures
 </li>
 <li>
 Working knowledge of dental insurance
 </li>
 </ul>
</div>

Eye Q vision Pvt. Ltd

<ul><li>Ensuring excellent care and service to the patient</li><li>Assist doctor in patient care whenever required</li><li>Knowledge of all the equipment&rsquo;s available in the hospital</li><li>Coordination between every departments in the hospital and ensure smooth OPD flow</li><li>Surgical list preparation and coordination with surgeon and OT staff</li><li>Pre-operative and Post-operative follow ups, care and instructions</li><li>Counseling of patients referred and recommended for surgeries/procedures</li></ul>Job Types: Full-time, PermanentPay: ₹10,000.00 - ₹17,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

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Patient Access Representative - 40 hours/Days/rotating weekends

Patient Service Representative PRN (As Needed)

Patient Relation Executive

Patient Relationship Executive (Russian Speaker)

Patient Relationship Executive (Healthcare / Medical Services)

Patient Relation Executive

Patient Relation Executive