patient relations representative

ARDEN HEALTH CARE PVT LTD

QUALIFICATION : DEGREE/HOSPITAL ADMINISTARTIONMALE CANDIDATESONLY2/4W DRIVING LICENCE MANDATORYFRESHERS CAN ALSO APPLYLOCATION :Puthur, Near moms supermarket, malampuza road, Palakkad Head Post Office, Sultanpet, Palakkad, Kerala &ndash; 678001ROLES AND RESPONSIBILITIES OF PATIENT RELATION COORDINATORA Patient Relations Coordinator at Arden Health Care Company is responsible for ensuring a positive patient experience by acting as a liaison between patients, families, and healthcare providers. Their key roles and responsibilities include:1. Patient Advocacy &amp; Support<ul><li>Serve as the main point of contact for patients and their families.</li><li>Address patient concerns, complaints, and feedback in a timely and empathetic manner.</li><li>Ensure patient rights and confidentiality are upheld.</li><li>Educate patients about their healthcare journey, including treatment plans and follow-ups.</li></ul>2. Communication &amp; Coordination<ul><li>Facilitate communication between patients, physicians, nurses, and administrative staff.</li><li>Assist in scheduling appointments, tests, and follow-up visits.</li><li>Provide clear explanations of Company policies, procedures, and services.</li><li>Maintain accurate patient records and update relevant departments.</li></ul>3. Customer Service &amp; Experience Enhancement&middot; Monitor and improve patient satisfaction by collecting feedback and implementing improvements.<ul><li>Develop strategies to enhance patient experience and comfort.</li><li>Work with management to implement patient-centred care initiatives.</li></ul>4. Conflict Resolution &amp; Problem-Solving<ul><li>Handle patient complaints and grievances professionally.</li><li>Mediate conflicts between patients and healthcare providers.</li><li>Work towards quick and effective resolution of patient concerns.</li><li>Report and escalate unresolved issues to higher management.</li></ul>5. Administrative Support<ul><li>Assist with patient registration, documentation, and consent forms.</li><li>Coordinate with billing departments to clarify patient queries.</li><li>Ensure compliance with healthcare regulations and company policies.</li><li>Prepare reports on patient satisfaction and issue resolution trends.</li></ul>6. Training &amp; Process Improvement<ul><li>Educate staff on patient relations best practices.</li><li>Identify areas for improvement in patient care and service delivery.</li><li>Participate in quality improvement initiatives.</li></ul>7. Room Arrangements ResponsibilitiesRoom Assignment &amp; Coordination<ul><li>Allocate rooms based on patient needs, availability, and medical requirements.</li><li>Coordinate with nursing teams for room readiness.</li><li>Ensure smooth admission and discharge processes.</li></ul>Room Setup &amp; Maintenance<ul><li>Ensure rooms are clean, well-equipped, and prepared before patient arrival.</li></ul>Arrange for special requests, such as VIP rooms or additional patient needs.Inventory &amp; Supplies Management<ul><li>Ensure patient rooms are stocked with essential medical and non-medical supplies.</li><li>Coordinate with the procurement team for timely replenishment.</li><li>Maintain a record of room supplies and usage, Inventory check list/ inventory allocation &amp; deallocation reports.</li></ul>Compliance &amp; Safety<ul><li>Ensure all patient rooms meet safety and hygiene standards.</li><li>Monitor infection control measures and report any issues.</li><li>Ensure adherence to policies for room allocation and occupancy.</li></ul>Job Types: Full-time, Permanent, FresherPay: &#8377;13,000.00 - &#8377;15,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Provident Fund</li></ul>Application Question(s):<ul><li>DO YOU KNOW 2/4 WHEELER DRIVING?</li></ul>Location:<ul><li>Palakkad District, Kerala (Required)</li></ul>Work Location: In person

PATIENT RELATION COORDINATOR

Heritage Hospital

Heritage Hospitals, a NABH-accredited, multi-speciality tertiary care hospital with over three decades of trust and service, is seeking a Patient Relations Manager to lead its patient experience and service excellence initiatives. The ideal candidate will be a confident, empathetic, and service-oriented professional with a strong background in healthcare communication, patient coordination, and grievance handling. She will serve as the key interface between patients, attendants, and hospital departments to ensure a seamless, compassionate, and responsive care journey, reflecting Heritage&rsquo;s core values of Trust, Care, and Commitment.Key Responsibilities1. Patient experience<ul><li>Ensure courteous, efficient, and empathetic communication with patients and attendants throughout their hospital journey (OPD, IPD, Diagnostics, Emergency, etc.).</li><li>Handle patient queries, grievances, and feedback promptly, ensuring fair resolution within stipulated timelines</li><li>Conduct daily patient rounds to assess service satisfaction and escalate systemic issues to the Operations/ Quality team</li><li>Oversee adherence to hospital service standards and patient communication protocols</li></ul>2. Coordination and communication<ul><li>Act as the primary liaison between patients, relatives, clinical teams, and support departments to ensure smooth coordination</li><li>Support critical cases by facilitating cross-departmental communication to enhance patient comfort and reduce administrative delays</li><li>Maintain proper documentation and digital records of complaints, feedback, and resolutions</li></ul>3. Reporting and MIS<ul><li>Maintain dashboards for patient feedback trends, complaint categories, and closure rates</li><li>Generate monthly reports highlighting patient satisfaction metrics, recurring issues, and improvement suggestions</li></ul>4. Process improvement<ul><li>Collaborate with HR, Quality, and Operations teams to design and implement service improvement initiatives</li><li>Identify opportunities for improving the overall patient experience through technology, workflow, and behavioral interventions</li></ul>Qualifications and Experience<ul><li>Graduate/ Postgraduate in Hospital Administration, Healthcare Management, or any relevant discipline.</li><li>Minimum 7&ndash;10 years of experience in Patient Relations or Customer Service within a hospital or healthcare setup</li><li>Age: 35 years or above, female candidates only</li><li>Excellent communication skills in Hindi and English; knowledge of regional dialects will be an added advantage</li><li>Computer-savvy, with proficiency in MS Office and exposure to hospital information or CRM systems</li></ul>Key Competencies<ul><li>Exceptional interpersonal and communication skills</li><li>Strong empathy and conflict resolution abilities</li><li>Patient-centered approach with sound judgment</li><li>Team leadership and coordination skills</li><li>Attention to detail and a proactive attitude</li><li>Ability to maintain confidentiality and professionalism at all times</li></ul>Job Type: Full-timeWork Location: In person

Patient Relations Manager

ZIA Medical Center

ZIA Medical Center is a premier multispecialty clinic committed to providing world-class healthcare services. Our departments are equipped with advanced technologies and staffed by highly qualified medical professionals dedicated to patient care and service excellence.We are seeking a Patient Relations Executive who will play a key role in ensuring a smooth and positive experience for every patient from arrival to follow-up.Job Responsibilities:<ul><li>Welcome and assist patients with a professional, warm, and friendly approach.</li><li>Provide accurate information about clinic services, doctors, and available treatments.</li><li>Address patient inquiries and concerns with empathy and efficiency.</li><li>Guide patients through the check-in and check-out process, ensuring a seamless experience.</li></ul>Appointment Scheduling &amp; Coordination<ul><li>Schedule, reschedule, and confirm patient appointments while managing doctor availability.</li><li>Coordinate with doctors, nurses, and administrative staff to ensure efficient patient flow.</li><li>Provide pre- and post-consultation or procedure instructions as per medical team guidance.</li></ul>Billing Assistance<ul><li>Assist patients in understanding billing statements, charges, and payment options.</li><li>Coordinate with the billing department to resolve any payment-related issues.</li></ul>Administrative &amp; Documentation Support<ul><li>Maintain accurate and up-to-date patient records in the system.</li><li>Ensure all required forms, consents, and documents are completed before procedures or consultations.</li><li>Handle confidential patient information in compliance with clinic policies and healthcare regulations.</li></ul>Communication &amp; Team Collaboration<ul><li>Act as a liaison between patients and healthcare providers to ensure clear communication.</li><li>Coordinate with various departments for smooth operational flow and service delivery.</li><li>Keep patients informed about clinic updates, promotions, and new healthcare services.</li></ul>Service Improvement &amp; Feedback Handling<ul><li>Collect patient feedback and escalate unresolved issues to management for follow-up.</li><li>Identify opportunities to enhance the patient experience and suggest improvements.</li><li>Support implementation of new processes aimed at improving service quality and efficiency.</li></ul>What We&rsquo;re Looking For:&#9989; Experience: Previous experience in customer service, patient relations, or a healthcare setting is required. &#9989; Skills: Excellent communication, interpersonal, and problem-solving skills. &#9989; Organization: Ability to multitask, prioritize, and work effectively in a high-volume environment. &#9989; Tech-Savvy: Proficiency in medical software and appointment scheduling systems is a plus. &#9989; Knowledge: Familiarity with insurance processes and medical billing is an advantage. &#9989; Language: Fluency in English; additional languages are an asset. &#9989; Professionalism: A positive attitude, patient-first mindset, and strong work ethic.Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthExperience:<ul><li>Patient Relations: 2 years (Preferred)</li></ul>

Patient Relations Executive

Karma Ayurveda

Job Summary:The Patient Relations Executive serves as the primary point of contact for patients and their families, ensuring a positive experience throughout their journey at the Ayurveda hospital. This role involves coordinating appointments, handling patient queries, assisting with admissions and discharges, and ensuring that the hospital&rsquo;s service standards and Ayurvedic values are upheld in every patient interaction.Key Responsibilities:<ul><li>Greet and assist patients and visitors with warmth, empathy, and professionalism.</li><li>Manage patient registration, admission, and discharge procedures efficiently.</li><li>Provide information about Ayurveda treatments, therapies, and wellness packages.</li><li>Coordinate with doctors, therapists, and departments to ensure smooth patient flow.</li><li>Handle patient inquiries, concerns, and feedback in a timely and respectful manner.</li><li>Maintain accurate patient records and ensure confidentiality at all times.</li><li>Schedule appointments and follow up for consultations, treatments, or wellness programs.</li><li>Support foreign and domestic patients with guidance on hospital processes and Ayurvedic therapies.</li><li>Assist in organizing patient education programs, wellness workshops, or health camps.</li><li>Prepare daily/weekly reports related to patient satisfaction, feedback, and service quality.</li></ul>Job Type: Full-timePay: Up to &#8377;17,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Patient Relation Executive

Moda Health

<div>Let&rsquo;s do great things, together!
About Moda 
Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we&rsquo;re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let&rsquo;s be better together. 
Position Summary 
Provide exceptional customer service to contracted providers by being the liaison between the contracted provider and the Health Plan. The Provider Relations Representative is responsible for presenting, promoting, and resolving concerns and issues brought forward by the providers or the Health Plan. This is a FT WFH role. 
Pay Range 
$53,596.39- $67,000.66 salary (depending on experience) This role may be classified as hourly (non-exempt) depending on the applicant's location. Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range. 
Please fill out an application on our company page, linked below, to be considered for this position.
https://j.brt.mv/jb.do?reqGK=27766294&amp;refresh=true 
Benefits:<ul><li>
Medical, Dental, Vision, Pharmacy, Life, &amp; Disability</li><li>
401K- Matching</li><li>
FSA</li><li>
Employee Assistance Program</li><li>
PTO and Company Paid Holidays</li></ul> 
Required Skills, Experience &amp; Education:<div><ul><li>
College degree or equivalent work experience in the health insurance industry
</li><li>2-4 years&rsquo; experience as a Provider Relations Rep with a Health Plan or 2-4 years&rsquo; experience as a Provider Relations Rep I with Moda.</li><li>
Strong facilitation skills with an ability to run provider meetings with prioritized specific topic agendas reflecting entire provider support.</li><li>
Strong relationship building skills.</li><li>
Demonstrated strong verbal, written, and interpersonal communication skills.</li><li>
Possess analytical, problem-solving, and attention-to-detail skills.</li><li>
Knowledge of medical insurance reimbursement methodologies including but not limited to DRG and APC pricing.
</li><li>PC proficiency, preferably with Microsoft Word and Excel and FACETS.</li><li>
Ability to work well under pressure, work with frequent interruptions and shifting priorities.</li><li>
Maintain confidentiality and project a professional business image.</li><li>
Identify root causes of claim problems and trends while participating in the development of potential solutions.</li><li>
Strong ability to work within a team environment as well as independently.</li></ul></div> 
Primary Functions:<ul><li>
Identify root cause of claims problems, trends, and participate in developing solutions. This includes performing research through available systems, policies and departments ensuring timely resolution.</li><li>
Develop and review Dashboard metrics (quality, financial, triple AIM) and translate into actionable items based on group specifics.</li><li>
Ability to provide actionable financial and operational data and to ensure action plans are implemented to achieve performance goals.</li><li>
Work in a consultative role with various departments locally creating effective information and analyses to optimize the market&rsquo;s strategic objectives for providers.</li><li>
Provide timely responses to all provider inquiries, within in three business days.</li><li>
Conduct regular on-site provider visits to create strategic provider partnerships to improve health efficiencies, and foster provider experience while ensuring cohesion across product lines with Moda&rsquo;s policies. All providers should be provided with an invitation for such on-site visits. There should be a minimum of 36 visits on average per year (three per month).</li><li>
Educate providers on their health plan contract language ensuring consistent interpretation.
</li><li>Organize, prepare, and present annual Provider Workshops. Workshops are our opportunity to foster relationships, provide education and represent Moda in a positive light.</li><li>
Participate in ongoing Moda committees with the expectation of providing feedback and recommendations from the Provider Relations perspective while bringing back pertinent information.</li><li>
Utilize necessary resources, tools and navigate systems efficiently to provide accurate and timely responses to inquiries</li><li>
Represent Moda in a positive and professional manner at all times.</li><li>
Collaborate with other teams, peers, and management to identify areas of inefficiency and process improvement opportunities.
</li><li>Other duties as assigned</li></ul> 
Working Conditions &amp; Contact with Others<ul><li>
Office environment with extensive close PC and keyboard work, constant sitting, and phone work. Must be able to navigate multiple screens. Work in excess of 40 hours per week, including evenings and occasional weekends, to meet business need.</li><li>
Internally with Health Services, Sales, Contracting, Network Adequacy, Compliance, Customer Service, Marketing, Underwriting, Claims, Claims Support, and Document Services. Externally with contracted providers, clinic administrators, hospital executives, provider billing staff and IPA administrators.</li></ul> 
Together, we can be more. We can be better. 
 
Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training. 
 
For more information regarding accommodations, please direct your questions to Kristy Nehler &amp; Danielle Baker via our humanresources@modahealth.com email.</div>

Provider Relations Rep II

Trusted Doctors

We are seeking a compassionate and customer-focused Patient Relationship Executive with prior experience in hospitals, clinics, or diagnostic centers. This is a primarily phone-based role aimed at delivering a smooth, supportive, and efficient experience for patients&mdash;from appointment scheduling to post-visit follow-up.The ideal candidate will have a background in telesales, patient coordination, or healthcare customer service, with excellent communication skills and a strong commitment to patient care.Key Responsibilities:<ul><li>Make outbound calls to confirm appointments, follow up on visits, and collect patient feedback.</li><li>Handle inbound calls, addressing patient inquiries about services, doctors&rsquo; availability, procedures, and clinic policies.</li><li>Provide clear, accurate information about treatments, diagnostic services, and medical specialties.</li><li>Maintain and update patient records and call logs using clinic or hospital management software.</li><li>Coordinate with doctors, nurses, and administrative staff to streamline patient scheduling and ensure timely care.</li><li>Send appointment reminders, follow-ups, and medical reports via phone, SMS, or email.</li></ul>Candidate Requirements:<ul><li>Experience: Minimum 2 years in telesales, patient coordination, or customer service&mdash;preferably in a healthcare setting (hospital, clinic, or diagnostics).</li><li>Communication: Excellent spoken and written English; proficiency in regional languages is an added advantage.</li><li>Skills: Strong interpersonal skills with a courteous, empathetic, and patient-first approach.</li><li>Efficiency: Able to manage high call volumes and multitask effectively in a dynamic, fast-paced environment.</li></ul>Additional Information:<ul><li>Work Experience: 2+ years in healthcare telesales or patient support</li><li>Shift: 12-hour shifts (day or rotational, based on operational needs)</li><li>Availability: Immediate joiners preferred</li></ul>Job Type: Full-timePay: Up to AED4,500.00 per monthApplication Question(s):<ul><li>Are you available on an immediate basis?</li></ul>Experience:<ul><li>Healthcare: 1 year (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Patient Relationship Executive (Healthcare or Hospital only)

Shalby Hospital

We are looking for Patient Relationship Officer in our Shalby Hospital, Mohali<ul><li>Taking charge of IP patients admission list</li><li>Updation of discharge board on floors to keep staff aware and updated</li><li>Taking rounds on floor and meeting patients</li><li>Handing feedback forms to patient and their relatives at the time of discharge</li><li>Accompanying doctor on rounds daily</li><li>Informing the patient priorly about discharges</li><li>Informally interacting with the patients to get their opinions and feedbacks</li><li>Getting feedback about food served to patients on quality and taste</li><li>Comforting the patient at all times</li><li>Experience of working with NABH or JCI accredited hospital</li><li>Walk in Interviews: 9:30am-4pm (Mon-Sat)</li></ul>Job Type: Full-timePay: &#8377;20,816.53 - &#8377;35,549.79 per month

Patient Relationship Officer

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