patient relations representative

Al Nasr Driving Academy

<p><b>IMMEDIATE REQUIREMENT!!!</b></p><p>We are seeking a dedicated and experienced Supervisor with a minimum of 3 years of experience in Patient Relations and SPA operations. The ideal candidate will be responsible for overseeing daily operations, ensuring high standards of customer service, and maintaining a positive client experience.</p><p><b>JOB TITLE</b>: Supervisor &ndash; Patient Relations &amp; SPA</p><p><b>JOB TYPE</b>: Full Time</p><p><b>WORKING HOURS</b>: 08 hours/day</p><p><b>LOCATION</b>: (Doha) Qatar</p><p><b>PAY RANGE</b>: To be discussed</p><p><b>LANGUAGE</b>: English (Required)</p><p><b>Experience</b>: Minimum 3 years of experience in Patient Relations and SPA</p><p><b>Key Responsibilities:</b></p><ul><li>Supervise and manage daily operations of Patient Relations and SPA departments</li><li>Ensure excellent customer service and patient/client satisfaction at all times</li><li>Handle customer inquiries, complaints, and feedback professionally</li><li>Train, guide, and monitor staff performance</li><li>Maintain hygiene, safety, and quality standards in SPA and patient service areas</li><li>Coordinate with management to improve service quality and efficiency</li><li>Prepare reports and maintain proper documentation</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 3 years of experience in Patient Relations and SPA</li><li>Strong communication and interpersonal skills</li><li>Leadership and team management abilities</li><li>Ability to handle customer concerns effectively</li><li>Professional appearance and positive attitude</li><li>Knowledge of healthcare or wellness industry is an advantage</li></ul><p><i><b>If you are interested feel free to reach me at (Email:careers.alnasrstargroup@gmail.com)</b></i></p><p><b>About us</b>:</p><p>AL NASR STAR GROUP is part of a prominent group of businesses exceling in Security, Cleaning &amp; Hospitality, manpower supply, recruitment of both white collar and blue collar, Contracting &amp; Real Estate.</p><p>Our fully integrated management system and adherence to high quality standards of service enables Al Nasr Star Group to maintain it's distinctive reputation. The scope of our service, depth of experience and the quality of our people has positioned us at the front of the pack.</p><p>Job Type: Full-time</p><p>Pay: QAR4,000.00 - QAR5,000.00 per month</p><p>Experience:</p><ul><li>SUPERVISOR: 3 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Work Location: In person</p>

Supervisor – Patient Relations & SPA

Patient Relations Specialist

University Health KC

<div><p><b>If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.</b></p><br>
<p></p>
PRN Patient Access Representative - Lakewood (Variable Hours)<p></p>
101 Truman Medical Center<p></p><h1 class="jobSectionHeader"><b>
Job Location</b></h1>
UH Lakewood Medical Center<p></p>
Kansas City, Missouri<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Department</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Patient Access UHLMC<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Position Type</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Part time<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Work Schedule</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
varied<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Hours Per Week</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
4<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Job Description</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Patient Access Representative (PAR) I</b></p><p><b>
Your First Step into Healthcare &ndash; Let&rsquo;s Make a Difference Together!</b></p><p>
Are you ready to jumpstart your healthcare career and make a real impact in the lives of patients? As a <b>Patient Access Representative (PAR) I</b>, you&rsquo;ll be the friendly face and helpful guide that patients and families turn to when they need assistance. Whether you&rsquo;re checking them in at the Emergency Department or helping them navigate the registration process, you&rsquo;ll be providing an essential service with a smile. This is your chance to be part of a team that truly values customer service and patient care. Let&rsquo;s get started on an exciting healthcare journey!</p><p></p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Be Doing:</b></h3><ul><li><p><b>
Welcome Patients Like a Pro</b>: Whether they&rsquo;re coming in for a routine procedure or an emergency, you&rsquo;ll make sure their registration process goes smoothly and stress-free.</p></li><li><p><b>
Provide Stellar Customer Service</b>: You&rsquo;ll be the first point of contact for patients and families, making them feel comfortable and well-informed throughout their visit.</p></li><li><p><b>
Support Patient Flow</b>: Work hand-in-hand with other departments to ensure seamless registration and smooth transitions for both inpatient and outpatient procedures.</p></li><li><p><b>
Be a Problem-Solving Rockstar</b>: From verifying patient details to handling complex situations, you&rsquo;ll be the go-to person to tackle any questions and make sure everything runs smoothly.</p></li><li><p><b>
Jump Between Areas</b>: From the <b>Emergency Department</b> to <b>Outpatient</b> and <b>Inpatient Registration</b>, no two days are the same, and you&rsquo;ll get a chance to assist across different areas of the hospital.</p></li></ul><h3 class="jobSectionHeader"><b>
What We&rsquo;re Looking For:</b></h3><ul><li><p><b>
High School Diploma</b> or equivalent.</p></li><li><p><b>
Customer Service Experience</b>: If you&rsquo;ve worked with people before, whether in a retail, hospitality, or healthcare setting, you&rsquo;re halfway there! If you&rsquo;ve completed the <b>UH Patient Access Rep/Patient Scheduler Apprentice Program</b>, even better.</p></li><li><p><b>
Top-Notch Communication Skills</b>: You&rsquo;ll be interviewing patients and families and coordinating with staff, so clear and concise communication is key!</p></li><li><p><b>
Strong Writing &amp; Keyboarding Skills</b>: You&rsquo;ll need to capture accurate details and process information quickly and efficiently.</p></li><li><p><b>
Ability to Learn and Grow</b>: You&rsquo;ll need to complete a <b>Patient Access Representative II competency exam</b> within one year, and be ready to move up when you&rsquo;re ready!</p></li><li><p><b>
Problem Solver</b>: From questions about insurance to patient concerns, you&rsquo;ll need to tackle issues head-on with confidence and professionalism.</p></li><li><p><b>
Attention to Detail</b>: You&rsquo;ll be handling important patient information, so being thorough and organized is a must.</p></li></ul><h3 class="jobSectionHeader"><b>
Nice to Have (But Not Required):</b></h3><ul><li><p><b>
Two years of patient contact experience</b> &ndash; If you&rsquo;ve worked directly with patients before, even in an office, you&rsquo;ll feel right at home here.</p></li><li><p><b>
Medical Terminology</b>: It&rsquo;s a bonus if you know a bit about medical terms, but we&rsquo;re happy to teach you!</p></li><li><p><b>
Experience in Healthcare</b>: If you&rsquo;ve worked in a hospital, business, or insurance office, you&rsquo;ll hit the ground running.</p></li></ul><h3 class="jobSectionHeader"><b>
Why You&rsquo;ll Love This Role:</b></h3><ul><li><p><b>
Kickstart Your Healthcare Career</b>: This entry-level position is the perfect opportunity to get your foot in the door and start building your career in healthcare.</p></li><li><p><b>
Work with a Fun, Supportive Team</b>: You'll be part of a team that values positivity, collaboration, and providing excellent care for every patient.</p></li><li><p><b>
Endless Growth Potential</b>: Ready for more responsibility? After completing the necessary training and exams, you can move up to the <b>Patient Access Representative II</b> role and beyond.</p></li><li><p><b>
Every Day is Different</b>: Whether you're registering patients in the Emergency Department or helping them get set up for outpatient procedures, no two days will ever be the same!</p></li><li><p><b>
Make a Real Difference</b>: Your work directly impacts the patient experience. You&rsquo;ll be part of an essential team that helps people get the care they need!</p></li></ul><p></p><p>
If you&rsquo;re excited to help patients feel at ease, navigate the registration process, and be part of a healthcare team that makes a difference, we want YOU on our team. Apply today to join us as a <b>Patient Access Representative I</b> and start your career in healthcare!</p></div>

PRN Patient Access Representative - Lakewood (Variable Hours)

Broadlawns Medical Center

<div><p><b>The Broadlawns Medical Center </b>campus includes an acute care hospital, primary and specialty care clinics, urgent care and emergency services, lab, radiology, dentistry, inpatient and outpatient mental health, crisis team, and community-based behavioral support services. Broadlawns accepts all forms of insurance and its approach to healthcare and quality outcomes earned a Level 3 rating from the National Committee for Quality Assurance, the highest achievable status for a medical delivery model.</p><p></p><p>
We are a safety net hospital and our Patients are our North Star! With a dedicated staff of over 160 physicians and 1,600 employees, Broadlawns Medical Center ensures that our community has access to high quality healthcare that is coordinated, compassionate and cost-effective. We provide our employees a top-rated benefits package, supportive work culture, and more!</p><p></p><p><b>
Patient Access Representative</b></p><p>
The Patient Access Representative is responsible for performing all aspects of the position's function including, but not limited to, registration of patients, obtaining appropriate insurance information, and scheduling patient appointments. It is expected that the employee maintains department quality standards with a focus on exceptional customer service.</p><p><b>
Address</b></p><p>
2970 University Ave Des Moines, IA 50311</p><p><b>
Schedule</b></p><p>
Full Time, 8A-6P, 40 hours per week</p><p><b>
Qualifications</b></p><ul><li><p>
High school diploma or equivalent</p></li><li><p>
One year clerical experience</p></li><li><p>
Ability to use a computer</p></li><li><p>
Working knowledge of Microsoft Office</p></li><li><p>
Excellent written and verbal communication skills</p></li><li><p>
Basic medical terminology knowledge</p></li><li><p>
Previous registration and/or insurance verification experience in a medical setting</p></li></ul><p></p><p><b>
Work Shift</b></p>
8a-6p (United States of America)<p></p><p><b>
Benefits (FT/PT)</b></p><ul><li><p>
Retirement - IPERS</p></li><li><p>
Education Assistance</p></li><li><p>
Employee Health &amp; Wellness</p></li><li><p>
PTO</p></li><li><p>
Free Parking</p></li><li><p>
Health Insurance</p></li><li><p>
Supplemental Insurance</p></li><li><p>
529 College Savings Plan</p></li><li><p>
And more!</p></li></ul><p></p><p><i>
Broadlawns Medical Center is an Equal Opportunity Employer</i></p></div>

Patient Acccess Representative-Drake Clinic-Full Time

Texas Oncology

<div>Overview:<div></div><div><b><br>
The US Oncology Network</b> is looking for a <b>Patient Benefits Representative</b> to join our team at <b>Texas Oncology</b>. This full-time position will support the <b>Revenue Cycle Department</b> at our 3010 Harrison Avenue clinic in Beaumont, Texas with some travel. Typical work week is Monday through Friday, 8:30a - 5:00p.</div><div></div><p><br>
This position will be a level 1or Sr depending on relevant candidate experience.</p><p></p><div><br>
As a part of <b>The</b> <b>US Oncology Network</b>, <b>Texas Oncology</b> delivers high-quality, evidence-based care to patients close to home. <b>Texas Oncology </b>is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today&mdash;at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve &ldquo;More breakthroughs. More victories.&rdquo; &reg; in their fight against cancer. Today, <b>Texas Oncology</b> treats half of all Texans diagnosed with cancer on an annual basis.</div><div></div><div><b><br>
The</b> <b>US Oncology Network</b> is one of the nation&rsquo;s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. <b>The</b> <b>US Oncology Network</b> is supported by <b>McKesson </b>Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.</div><div></div><p><b><br>
What does the Patient Benefits Representative do? (including, but not limited to):</b></p><p>
The Patient Benefits Representative, under general supervision is responsible for educating patient on insurance coverage and benefits. Assess patients financial ability; may educate patient on assistance programs. Updates and maintains existing patient new insurance eligibility, coverage, and benefits in system. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology&rsquo;s Shared Values.</p>
Responsibilities:
<p><b>
The essential duties and responsibilities (including, but not limited to):</b></p><ul><li>
Prior to a patient receiving treatment; obtains insurance coverage information and demographics; educates patient on insurance coverage, benefits, co-pays, deductibles, and out-of-pocket expenses.
</li><li>Assess patients ability to meet expenses and discusses payment arrangements. May educate patients on financial assistance programs as well as identify sources and provide assistance with completing forms. Based upon diagnosis, estimated insurance coverage, and financial assistance, completes Patient Cost Estimate form.
</li><li>Completes appropriate reimbursement and liability forms for patient&rsquo;s review and signature. Forwards appropriate information and forms to billing office.</li><li>
Responsible for obtaining, from Clinical Reviewer, insurance pre-authorization or referral approval codes prior to each treatment.</li><li>
Review patient account balance and notify front desk of patients to meet with</li><li>
Ensure that patient co-pay amount is correctly entered into system (or conveyed), allowing front desk to collect appropriately</li><li>
At each patient visit, verifies and updates demographics and insurance coverage in computer system according to Standard Operating Procedures (SOPs).
</li><li>Stays current on available financial aide. Develops professional relationships with financial aide providers. Networks with financial aide providers to obtain leads to other aide programs.</li><li>
Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient*s records.
</li><li>Maintains updated manuals, logs, forms, and documentation. Performs additional duties as requested.
</li><li>Other duties as requested or assigned.</li></ul>
Qualifications:
<p><b>
The ideal candidate for the Patient Benefits Representative will have the following background and experience:
 </b></p><p><b>Level 1</b></p><ul><li>
High school diploma or equivalent required.
</li><li>Minimum three (3) years patient pre-services coordinator or equivalent required.
</li><li>Proficiency with computer systems and Microsoft Office (Word and Excel) required.
</li><li>Demonstrate knowledge of CPT coding and HCPS coding application.</li><li>
Must be able to verbally communicate clearly and utilize the appropriate and correct terminology.</li><li>
Must successfully complete required e-learning courses within 90 days of occupying position.</li></ul><p><b>
Level Sr (in addition to level 1 requirements)</b></p><ul><li>
Associates degree in Finance, Business or four years revenue cycle experience preferred.
</li><li>Minimum three (3) years pre-services coordinator experience and two (2) years of patient benefits experience required.
</li><li>Must be able to demonstrate knowledge and appropriate application of insurance coverage benefits and terminology.</li></ul><p></p><p><b><br>
Competencies:</b></p><ul><li>
Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; is regarded a san expert in the technical/functional area; accesses and uses other expert resources when appropriate.</li><li>
Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience inn the face of constraints, frustrations, or adversity; demonstrates flexibility.</li><li>
Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.</li><li>
Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.</li><li>
Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.</li></ul><p><b>
Physical Demands:</b></p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.</p><p><b><br>
</b></p><p><b>Work Environment:</b></p><div>
The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.</div></div>

Patient Benefits Representative Sr

<div>Overview:<div></div><div><b><br>
The US Oncology Network</b> is looking for a <b>Patient Benefits Representative</b> to join our team at <b>Texas Oncology</b>. This full-time position will support the <b>Oncology Department</b> at our 1901 S. 2nd Street clinic in McAllen, Texas. Typical work week is Monday through Friday working eight hours betwee 7:30a - 5:00p.</div><div></div><p><br>
This position will be a level 1or Sr depending on relevant candidate experience.</p><p></p><div><br>
As a part of <b>The</b> <b>US Oncology Network</b>, <b>Texas Oncology</b> delivers high-quality, evidence-based care to patients close to home. <b>Texas Oncology </b>is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today&mdash;at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve &ldquo;More breakthroughs. More victories.&rdquo; &reg; in their fight against cancer. Today, <b>Texas Oncology</b> treats half of all Texans diagnosed with cancer on an annual basis.</div><div></div><div><b><br>
The</b> <b>US Oncology Network</b> is one of the nation&rsquo;s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. <b>The</b> <b>US Oncology Network</b> is supported by <b>McKesson </b>Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.</div><div></div><p><b><br>
What does the Patient Benefits Representative do? (including, but not limited to):</b></p><p>
The Patient Benefits Representative, under general supervision is responsible for educating patient on insurance coverage and benefits. Assess patients financial ability; may educate patient on assistance programs. Updates and maintains existing patient new insurance eligibility, coverage, and benefits in system. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology&rsquo;s Shared Values.</p>
Responsibilities:
<p><b>
The essential duties and responsibilities (including, but not limited to):</b></p><ul><li>
Prior to a patient receiving treatment; obtains insurance coverage information and demographics; educates patient on insurance coverage, benefits, co-pays, deductibles, and out-of-pocket expenses.
</li><li>Assess patients ability to meet expenses and discusses payment arrangements. May educate patients on financial assistance programs as well as identify sources and provide assistance with completing forms. Based upon diagnosis, estimated insurance coverage, and financial assistance, completes Patient Cost Estimate form.
</li><li>Completes appropriate reimbursement and liability forms for patient&rsquo;s review and signature. Forwards appropriate information and forms to billing office.</li><li>
Responsible for obtaining, from Clinical Reviewer, insurance pre-authorization or referral approval codes prior to each treatment.</li><li>
Review patient account balance and notify front desk of patients to meet with</li><li>
Ensure that patient co-pay amount is correctly entered into system (or conveyed), allowing front desk to collect appropriately</li><li>
At each patient visit, verifies and updates demographics and insurance coverage in computer system according to Standard Operating Procedures (SOPs).
</li><li>Stays current on available financial aide. Develops professional relationships with financial aide providers. Networks with financial aide providers to obtain leads to other aide programs.</li><li>
Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient*s records.
</li><li>Maintains updated manuals, logs, forms, and documentation. Performs additional duties as requested.
</li><li>Other duties as requested or assigned.</li></ul>
Qualifications:
<p><b>
The ideal candidate for the Patient Benefits Representative will have the following background and experience:
 </b></p><p><b>Level 1</b></p><ul><li>
High school diploma or equivalent required.
</li><li>Minimum three (3) years patient pre-services coordinator or equivalent required.
</li><li>Proficiency with computer systems and Microsoft Office (Word and Excel) required.
</li><li>Demonstrate knowledge of CPT coding and HCPS coding application.</li><li>
Must be able to verbally communicate clearly and utilize the appropriate and correct terminology.</li><li>
Must successfully complete required e-learning courses within 90 days of occupying position.</li></ul><p><b>
Level Sr (in addition to level 1 requirements)</b></p><ul><li>
Associates degree in Finance, Business or four years revenue cycle experience preferred.
</li><li>Minimum three (3) years pre-services coordinator experience and two (2) years of patient benefits experience required.
</li><li>Must be able to demonstrate knowledge and appropriate application of insurance coverage benefits and terminology.</li></ul><p></p><p><b><br>
Competencies:</b></p><ul><li>
Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; is regarded a san expert in the technical/functional area; accesses and uses other expert resources when appropriate.</li><li>
Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience inn the face of constraints, frustrations, or adversity; demonstrates flexibility.</li><li>
Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.</li><li>
Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.</li><li>
Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.</li></ul><p><b>
Physical Demands:</b></p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.</p><p><b><br>
</b></p><p><b>Work Environment:</b></p><div>
The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.</div></div>

Patient Benefits Representative

SCA Health

<div>Overview:
<div>
At SCA Health, we believe <b>health care is about people</b> &ndash; the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the <b>mission, vision and values</b> that define our organization.</div><div></div><div><br>
As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.</div><div><br>
</div><div><b>What sets SCA Health apart isn&rsquo;t just what we do, it&rsquo;s how we do it</b>. Each decision we make is rooted in <b>seven core values</b>:</div><div></div><ul><li><b><br>
Clinical quality</b></li><li><b>
Integrity</b></li><li><b>
Service excellence</b></li><li><b>
Teamwork</b></li><li><b>
Accountability</b></li><li><b>
Continuous improvement</b></li><li><b>
Inclusion</b></li></ul><div></div><div><br>
Our values aren&rsquo;t empty words &ndash; they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you&rsquo;ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.<br>
</div><div></div><div>At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.</div><div></div><div><br>
Your ideas should inspire change. If you join our team, <b>they will</b>.</div>
Accountabilities / Responsibilities:
<div><b>
** The work schedule is Monday - Friday, with work hours from 9am - 5:30pm EST / 8am - 4:30pm CST **</b></div><div></div><div><br>
The <b>Patient Call Representative</b> interfaces with patients primarily via inbound and outbound calls in order to assist them with inquiries the patient may have. The reps receive and/or collect payments and resolve their issue either through a one call interaction or by escalation and follow up.</div><br>
<p></p><ul><li>
Take inbound calls from patients and make outbound calls to patients</li><li>
Provide one call resolution to patient inquires whenever possible and perform timely follow up on inquiries requiring escalation or additional research</li><li>
Follow up on all patient voicemails within 24 hours</li><li>
Provide patient education regarding how to understand their Explanation of Benefits (EOB)</li><li>
Take payments from patients</li><li>
Provide requested documentation and records</li><li>
Consistently achieve defined metrics</li><li>
Read and understand contracts with Insurance companies</li><li>
Review and determine if an adjustment is required on an account</li><li>
Review and determine if a refund is required on an account</li><li>
Verify insurance</li><li>
Provide patient estimates</li><li>
Verify and update demographic information</li><li>
Research and locate missing payments</li><li>
Review clinical information to determine if a coding review is required</li></ul>
Qualifications:
<ul><li>High school diploma or GED required</li><li>
Strong Call Center Customer Service experience is required</li><li>
A/R, billing, insurance verification or customer service experience is required</li><li>
Healthcare experience is required</li><li>
Bilingual preferred</li></ul><br>
<div></div>
Min: USD $21.00/Hr. Max: USD $23.00/Hr.</div>

Associate Patient Call Representative

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