patient relations representative

Johns Hopkins Aramco Healthcare

<div></div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Title</b></h2>
</div><div>PATIENT RELATIONS SPECIALIST.</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Family</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Function</b></h2>
</div><div>COO</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Code</b></h2>
</div><div>30009154</div></div><div><div><h2 class="jobSectionHeader"><b>
Reports to Job</b></h2>
</div><div>Director, Manager or Team Lead of Patient Relations</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description Summary</b></h2>
</div><div>The Patient Relations Specialist at Johns Hopkins Aramco Healthcare (JHAH) provides advanced.-level professional services to enhance patient satisfaction and uphold the organization&rsquo;s image. Responsibilities include handling and following up on patient and staff complaints, suggestions, and surveys, as well as managing special projects. The role involves overseeing the implementation of advanced Patient Relations programs and improvement initiatives.</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities %</b></h2>
</div><div>30</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Collaborate with senior management to align Patient Relations strategies with organizational goals and work with directors of other departments such as administrators risk management and legal services to ensure safe and effective patient processes
</li><li>Create and update patient relations policies and procedures and assist the Director and Senior Director with statistical reports business plans and budgets</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities %</b></h2>
</div><div>70</div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Handles complaints received from executive management senior medical advisor and Medical Services Management Department MSMD follows up and provides feedback to originators and senior management</li><li>
Utilizes academic expertise and knowledge to implement programs and serves on and leads committees and taskforce as appointed
</li><li>Works in collaboration with Directors of other departments to ensure adequate and safe patient process in place such as Administrators Risk Management and legal services</li><li>
Handle the investigation of Security code cases</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Education Required</b></h2>
</div><div>Master&rsquo;s degree in Health care administration or related field as required</div></div><div><div><h2 class="jobSectionHeader"><b>
Professional Certifications Required</b></h2>
</div><div>Medical terminology training is required. PX certificate is required.</div></div><div><div><h2 class="jobSectionHeader"><b>
Years of Experience</b></h2>
</div><div>Minimum 10 years&rsquo; experience in Patient experience, healthcare field or related field as required .</div></div><div><div><h2 class="jobSectionHeader"><b>
Languages</b></h2>
</div><div>English:Fully Proficient ; Arabic:Fully Proficient</div></div><div><div><h2 class="jobSectionHeader"><b>
Functional Competencies</b></h2>
</div><div><ul><li>Due Diligence</li><li>
Audit Reporting</li><li>
Data Collection</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core Competencies</b></h2>
</div><div><ul><li>Excellence</li><li>
Integrity</li><li>
Accountability</li><li>
Cybersecurity</li><li>
Person-Centered Care</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Acknowledgement</b></h2>
</div><div>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Title</b></h2>
</div><div>No</div></div><div><div><h2 class="jobSectionHeader"><b>
Supplemental Work/Experience/Education Information</b></h2>
</div><div>N/A</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Description</b></h2>
</div><div>N/A</div></div></div></div></div></div></div></div><p></p>

PATIENT RELATIONS SPECIALIST.

CareNow

<p></p><div>This position is incentive eligible.<br>
<br>
<br>
<h5 class="jobSectionHeader"><b>Introduction</b></h5><p></p><h5 class="jobSectionHeader"><p><b>
We are seeking a Patient Care Representative like you who provides expertise and is a champion of patient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do.</b></p><b>
Benefits</b></h5><p>
CareNow, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p><ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing<br>
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)<br>
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock<br>
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance.<br>
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more<br>
</li><li>
Consumer discounts through Abenity and Consumer Discounts<br>
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships<br>
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships)<br>
</li><li>
Colleague recognition program<br>
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)<br>
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul><p>
Learn more about Employee Benefits</p><p><b><i>
Note: Eligibility for benefits may vary by location.</i></b></p><p><br>
You contribute to our success. Every role has an impact on our patients&rsquo; lives and you have the opportunity to make a difference. We are looking for a dedicated Patient Representative - PRN like you to be a part of our team.</p><h5 class="jobSectionHeader"><b>
Job Summary and Qualifications</b></h5><p></p><ul><li>
Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed</li><li>
Answers phone calls to the clinic and provides information or refers questions to others as needed</li><li>
Verifies insurance timely and accurately</li><li>
Ensures the occupational client&rsquo;s preference card is followed and occupational procedures</li><li>
Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information</li><li>
Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented</li></ul><p></p><p>
</p><p></p><h6 class="jobSectionHeader"><b>What qualifications you will need:</b></h6><p></p><ul><li>
1 year of clinical experience in a patient care setting is preferred</li><li>
Obtain BLS certification within 30 days of start required</li><li>
Strong customer service skills</li><li>
Ability to work with multiple computer programs</li></ul><p></p><p>
</p><p></p><p>CareNow&reg; urgent care delivers quality, convenient, patient-centered urgent care with unparalleled service. In our more than 225 clinics, our physician-driven focus is centered on providing extensive resources and support to our dedicated clinical teams. We offer a wide range urgent care services for the entire family. CareNow urgent care is owned and operated by HCA Healthcare, one of the nation's leading providers of healthcare services, comprised of 183 hospitals and more than 2,300 sites of care, in 20 states and the United Kingdom. Our more than 283,000 HCA colleagues are connected by a single purpose - to give patients healthier tomorrows. If you're passionate about providing compassionate, high-quality care, growing your career within a company with a large support network and vast growth possibilities, and have an enthusiastic, collaborative spirit, we'd love to meet you!</p><p>
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.<br>
</p><br>
<p></p><p>&quot;Good people beget good people.&quot;- Dr. Thomas Frist, Sr.<br>
HCA Healthcare Co-Founder</p>
<p>We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Representative - PRN opening. Qualified candidates will be contacted for interviews. <b>Submit your resume today to join our community of caring!</b></p><p><i>
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</i></p></div>

Patient Representative PRN

Oak Street Health, part of CVS Health

<div><p>At CVS Health, we&rsquo;re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.</p><p></p><p>
As the nation&rsquo;s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues &ndash; caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.</p><p></p><p><b>
Title:</b> Patient Relations Analyst - Float</p><p></p><p><b>
Company:</b> Oak Street Health</p><p></p><p><b>
Location: </b>Various within Brooklyn</p><p></p><p><b>
Role Description:</b></p><p></p><p>
The purpose of the Patient Relations Analyst (PRA) at Oak Street Health is to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention.</p><p></p><p>
Patient Relations Analysts (PRAs) are an integral part of the Oak Street Health care team. Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team and outreach team for questions regarding medicare and eligibility.</p><p></p><p>
Patient Relations Analysts are daily key players, particularly during Medicare's Open Enrollment, ensuring that our patients are informed of all their options surrounding Medicare. The Patient Relations Analysts will report to the Associate Patient Relations Manager or Practice Manager.</p><p></p><p><b>
Responsibilities:</b></p><ul><li>
Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan</li><li>
Serve as internal resource in the clinic on insurance questions for providers and staff</li><li>
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)</li><li>
Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage</li><li>
Manage the welcome visit and orientation process for new Oak Street Health patients</li><li>
Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs</li><li>
Support the clinic management team on operational activities as needed, including scheduling and billing</li><li>
Provide exceptional customer service</li><li>
Foster patient engagement through the design and execution of events, including center tours</li><li>
Other duties as assigned</li></ul><p></p><p><b>
What we're looking for</b></p><p></p><p><b>
Required Qualifications:</b></p><ul><li>
Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.</li><li>
US work authorization</li></ul><p></p><p><b>
Strongly Preferred Qualifications:</b></p><ul><li>
Proficiency in non-English languages like Spanish or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
Experience with helping patients or customers understand their insurance coverage</li><li>
A passion for working with others to create an unmatched patient experiences</li><li>
A problem-solving orientation and a flexible and positive attitude</li><li>
Sales background preferred</li><li>
Experience with and a supportive attitude toward our patient population of older adults</li><li>
CRM experience a plus</li><li>
Bachelor degree preferred, or equivalent experience</li><li>
Experience helping patients navigate the health care system, especially related to Medicare and Managed Care</li></ul><p></p><p><b>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$21.10 - $49.08<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:</p><ul><li><p><b>
Affordable medical plan options,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p><b>
No-cost programs for all colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p><b>
Benefit solutions that address the different needs and preferences of our colleagues</b> including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</p></li></ul><p></p><p>
For more information, visit https://jobs.cvshealth.com/us/en/benefits</p><p></p>
We anticipate the application window for this opening will close on: 10/01/2025<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Analyst, Patient Relations-Float (On Site)

<div><p>At CVS Health, we&rsquo;re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.</p><p></p><p>
As the nation&rsquo;s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues &ndash; caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.</p><p></p><p><b>
Title:</b> Patient Relations Analyst</p><p></p><p><b>
Company:</b> Oak Street Health</p><p></p><p><b>
Role Description:</b></p><p></p><p>
The purpose of the Patient Relations Analyst (PRA) at Oak Street Health is to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention.</p><p></p><p>
Patient Relations Analysts (PRAs) are an integral part of the Oak Street Health care team. Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team and outreach team for questions regarding medicare and eligibility.</p><p></p><p>
Patient Relations Analysts are daily key players, particularly during Medicare's Open Enrollment, ensuring that our patients are informed of all their options surrounding Medicare. The Patient Relations Analysts will report to the Associate Patient Relations Manager or Practice Manager.</p><p></p><p><b>
Responsibilities:</b></p><ul><li>
Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan</li><li>
Serve as internal resource in the clinic on insurance questions for providers and staff</li><li>
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)</li><li>
Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage</li><li>
Manage the welcome visit and orientation process for new Oak Street Health patients</li><li>
Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs</li><li>
Support the clinic management team on operational activities as needed, including scheduling and billing</li><li>
Provide exceptional customer service</li><li>
Foster patient engagement through the design and execution of events, including center tours</li><li>
Other duties as assigned</li></ul><p></p><p><b>
What we're looking for</b></p><p></p><p><b>
Required Qualifications:</b></p><ul><li>
Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.</li><li>
US work authorization</li></ul><p></p><p><b>
Strongly Preferred Qualifications:</b></p><ul><li>
Proficiency in non-English languages like Spanish or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
Experience with helping patients or customers understand their insurance coverage</li><li>
A passion for working with others to create an unmatched patient experiences</li><li>
A problem-solving orientation and a flexible and positive attitude</li><li>
Sales background preferred</li><li>
Experience with and a supportive attitude toward our patient population of older adults</li><li>
CRM experience a plus</li><li>
Bachelor degree preferred, or equivalent experience</li><li>
Experience helping patients navigate the health care system, especially related to Medicare and Managed Care</li></ul><p></p><p><b>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$21.10 - $49.08<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:</p><ul><li><p><b>
Affordable medical plan options,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p><b>
No-cost programs for all colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p><b>
Benefit solutions that address the different needs and preferences of our colleagues</b> including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</p></li></ul><p></p><p>
For more information, visit https://jobs.cvshealth.com/us/en/benefits</p><p></p>
We anticipate the application window for this opening will close on: 10/01/2025<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Analyst,Patient Relations

GERI CARE HOSPITAL

<p><b>Key Responsibilities:</b>1. <b>Patient &amp; Family Support:</b></p><ul><li>Welcome and orient elderly patients and their caregivers upon admission.</li><li>Serve as the main point of contact for non-clinical concerns throughout the patient&rsquo;s stay.</li><li>Assist patients and families in understanding hospital policies, procedures, and services.</li></ul><p>2. <b>Communication Facilitation:</b></p><ul><li>Coordinate between patients, families, doctors, nurses and administrative staff.</li><li>Ensure timely communication of care plans, discharge processes, and follow-up requirements.</li><li>Translate complex medical language into simple terms when necessary.</li></ul><p>3. <b>Complaint Handling &amp; Resolution:</b></p><ul><li>Receive and document patient or caregiver concerns and complaints.</li><li>Work with appropriate departments to resolve issues quickly and satisfactorily.</li><li>Escalate serious concerns to senior management when required.</li></ul><p>4. <b>Patient Satisfaction &amp; Feedback:</b></p><ul><li>Conduct patient satisfaction surveys or interviews during and after discharge.</li><li>Analyze feedback and suggest improvements to enhance the patient experience.</li><li>Implement initiatives that promote elderly-friendly services.</li></ul><p>5. <b>Administrative Duties:</b></p><ul><li>Maintain detailed records of patient interactions and issue resolutions.</li><li>Support in the documentation and communication related to patient discharge and follow-ups.</li><li>Collaborate with billing or admissions staff for seamless administrative processes.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Healthcare Management, Social Work or related field.</li><li>Prior experience (2&ndash;3 years) in patient relations or customer service in a healthcare setting, preferably in geriatrics.</li><li>Knowledge of geriatric patient needs and hospital workflows is a strong advantage.</li></ul><p>Job Types: Full-time, Permanent</p><p>Work Location: In person</p>

Patient Relationship Manager

Optum

<div><p>Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start <b>Caring. Connecting. Growing together.</b></p><p></p><p><br>
Optum West is redefining health care with a focus on health equity, affordability, quality, and convenience. From California to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.</p><p></p><p><br>
Patient Relations Liaison (PRL) collaborates with site leadership; Supervisor, Patient Relations; growth, retention, and marketing teams to identify opportunities and develop and implement growth and retention initiatives. Focuses on age-in, FFS and working beneficiary conversions into Medicare managed care plans. Serves as the on-site point of contact for prospective and existing patients as well as a supporting partner for external partners such as such as Agencies/Agents, and community organizations. Acts as the subject matter expert to guide patients on non-medical questions or concerns and patient / family navigator through our healthcare system to promote a positive patient experience.</p><p></p><p><br>
PRL will be responsible for onsite support for Optum locations in the following California Inland Empire area: Ontario, Chino, Eastvale, Lake Elsinore, Moreno Valley, Upland, Murrieta, Riverside and Corona Compton.</p><p></p><p><b><br>
Primary Responsibilities:</b></p><ul><li>
Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care, and concern with each internal and external customer</li><li>
Responsible for growth and retention of site-level membership; implements tactics and strategies related to AEP/OEP/SEP, age-ins, and FFS</li><li>
Manages and conducts prioritized outreach and tracks outcomes related to AEP/OEP/SEP, age-ins, FFS conversion to managed care plans and working beneficiaries</li><li>
Coordinates with the front office and care teams to drive completion of new patient orientations, Medicare surveys and awareness of services</li><li>
Executes new patient onboarding, gives new patients a tour of the facility and provides comprehensive explanation of benefits, forms, and guidelines</li><li>
Coordinates service recovery activities at the site with Supervisor, Patient Relations, and site management</li><li>
Leverages data analytics and available reporting to track progress against pre-defined growth and retention KPIs</li><li>
Drives new provider onboarding, transition action plan(s), and membership retention efforts from marketing and membership growth perspective</li><li>
Provides detailed feedback to growth team and PRL Supervisor on broker engagement and performance and makes recommendations on opportunities for improvement</li><li>
Documents consistently detailed outcomes of patient outreach and growth and retention events in CRM or other relevant systems</li><li>
Implements best practices related to patient experience and partners with site team to implement processes to maximize patient retention</li><li>
Conducts patient outreach for new, termed, and transitioned patients</li><li>
Supports provider transition action plan and membership retention efforts</li><li>
Coordinates patient retention efforts related to M&amp;A activities</li><li>
Provides support including training on Medicare Madness, in-clinic processes for AEP, SEP and FFS conversion and site-specific initiatives that impact the site operations team (i.e., Patient Appreciation Day)</li><li>
Partners with growth team and Supervisor, Patient Relations to plan and organize retention events (e.g., thank you events for patients and caregivers, provider transition, open house, meet and greets, &quot;Refer a Friend&quot; classes, etc.) as well as in-clinic OEP/SEP/AEP and marketing events</li><li>
Partners with marketing and growth teams to plan external marketing events and represents the organization at those events as needed</li><li>
Partner with the Growth team to identify growth opportunities and maintain relationships with Agencies/Agents, Health Plans, and community organizations to reach growth targets</li><li>
Uses, protects, and discloses Optum patients' protected health information (PHI) only in accordance with Health Insurance Portability and</li><li>
Accountability Act (HIPAA) standards</li><li>
Performs additional duties as assigned</li></ul><p></p><p><br>
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.</p><p><b>
Required Qualifications:</b></p><ul><li>
High school diploma, G.E.D.</li><li>
1+ years of experience in a healthcare setting</li><li>
Proficient in Microsoft office applications (Word, Excel, Power Point)</li><li>
Valid Driver License and access to reliable transportation that will enable occasional travel within a designated area</li></ul><p></p><p><b><br>
Preferred Qualifications:</b></p><ul><li>
Bachelor's degree</li><li>
Managed care and/or ambulatory care experience</li><li>
Experience in a quota-driven sales/marketing function</li><li>
Customer service experience</li><li>
Health Plans experience</li><li>
Bilingual in English and Spanish</li><li>
Excellent communication and customer service skills</li></ul><p></p><p><br>
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.41 to $41.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.</p><p></p><p><i><br>
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.</i></p><p></p><p><i><br>
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.</i></p><p></p><p><i><br>
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.</i></p></div>

Patient Relations Liaison II

Trusted Doctors

<p>Job description:</p><p>Job description:</p><p><b>Job Title:</b> Patient Relationship Executive (Healthcare/ Hospital Background only)<br/><b>Industry:</b> Healthcare / Medical Services</p><p>Salary - 3000 - 4500 AED</p><p><b>Job Summary:</b></p><p>We are looking for a warm, empathetic, and service-driven <b>Patient Relationship Executive </b>(Healthcare/ Hospital Background only) to support and manage patient communication primarily over the phone. This role is crucial in ensuring a positive patient experience by facilitating appointment bookings, addressing inquiries, and maintaining clear, supportive communication throughout the patient journey. The ideal candidate will have experience in a healthcare setting, such as a hospital, clinic, or diagnostic center, and a strong background in telesales or patient coordination.</p><p><b>Key Responsibilities:</b></p><ul><li>Make <b>outbound calls</b> to confirm appointments, conduct follow-ups, and gather patient feedback post-consultation or procedure.</li><li>Manage <b>inbound calls</b> and respond to patient queries regarding services, doctor availability, procedures, and clinic protocols.</li><li>Educate patients about available <b>treatments, diagnostic services, specialties</b>, and other offerings.</li><li>Update and maintain accurate <b>records of patient</b>, follow-ups, and call outcomes using clinic or hospital software.</li><li>Collaborate with <b>doctors, nursing staff, and administrative teams</b> to ensure smooth scheduling and coordination.</li><li>Send <b>appointment reminders, payment follow-ups</b>, and reports to patients via call, SMS, or email.</li></ul><p><b>Desired Candidate Profile:</b></p><ul><li>Minimum 1 <b>year of experience</b> in telesales, patient coordination, or customer service&mdash;preferably in a <b>healthcare or medical setting</b> (clinic, hospital, diagnostic center, etc.).</li><li>Excellent <b>verbal communication skills in English</b>; knowledge of regional languages is a plus.</li><li>Strong interpersonal skills with a <b>patient-centric and polite approach</b>.</li><li>Ability to <b>manage high call volumes</b>, multitask, and stay organized in a fast-paced medical environment.</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,500.00 - AED4,500.00 per month</p><p>Application Question(s):</p><ul><li>Are you available on an immediate basis?</li></ul><p>Experience:</p><ul><li>Healthcare: 1 year (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Patient Relationship Executive (Healthcare/ Hospital Background only)

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