patient relations specialist

Johns Hopkins Aramco Healthcare

<div></div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Title</b></h2>
</div><div>PATIENT RELATIONS SPECIALIST.</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Family</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Function</b></h2>
</div><div>COO</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Code</b></h2>
</div><div>30009154</div></div><div><div><h2 class="jobSectionHeader"><b>
Reports to Job</b></h2>
</div><div>Director, Manager or Team Lead of Patient Relations</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description Summary</b></h2>
</div><div>The Patient Relations Specialist at Johns Hopkins Aramco Healthcare (JHAH) provides advanced.-level professional services to enhance patient satisfaction and uphold the organization&rsquo;s image. Responsibilities include handling and following up on patient and staff complaints, suggestions, and surveys, as well as managing special projects. The role involves overseeing the implementation of advanced Patient Relations programs and improvement initiatives.</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities %</b></h2>
</div><div>30</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Collaborate with senior management to align Patient Relations strategies with organizational goals and work with directors of other departments such as administrators risk management and legal services to ensure safe and effective patient processes
</li><li>Create and update patient relations policies and procedures and assist the Director and Senior Director with statistical reports business plans and budgets</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities %</b></h2>
</div><div>70</div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Handles complaints received from executive management senior medical advisor and Medical Services Management Department MSMD follows up and provides feedback to originators and senior management</li><li>
Utilizes academic expertise and knowledge to implement programs and serves on and leads committees and taskforce as appointed
</li><li>Works in collaboration with Directors of other departments to ensure adequate and safe patient process in place such as Administrators Risk Management and legal services</li><li>
Handle the investigation of Security code cases</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Education Required</b></h2>
</div><div>Master&rsquo;s degree in Health care administration or related field as required</div></div><div><div><h2 class="jobSectionHeader"><b>
Professional Certifications Required</b></h2>
</div><div>Medical terminology training is required. PX certificate is required.</div></div><div><div><h2 class="jobSectionHeader"><b>
Years of Experience</b></h2>
</div><div>Minimum 10 years&rsquo; experience in Patient experience, healthcare field or related field as required .</div></div><div><div><h2 class="jobSectionHeader"><b>
Languages</b></h2>
</div><div>English:Fully Proficient ; Arabic:Fully Proficient</div></div><div><div><h2 class="jobSectionHeader"><b>
Functional Competencies</b></h2>
</div><div><ul><li>Due Diligence</li><li>
Audit Reporting</li><li>
Data Collection</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core Competencies</b></h2>
</div><div><ul><li>Excellence</li><li>
Integrity</li><li>
Accountability</li><li>
Cybersecurity</li><li>
Person-Centered Care</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Acknowledgement</b></h2>
</div><div>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Title</b></h2>
</div><div>No</div></div><div><div><h2 class="jobSectionHeader"><b>
Supplemental Work/Experience/Education Information</b></h2>
</div><div>N/A</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Description</b></h2>
</div><div>N/A</div></div></div></div></div></div></div></div><p></p>

PATIENT RELATIONS SPECIALIST.

<div></div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Title</b></h2>
</div><div>ASSOCIATE PATIENT RELATIONS ADVISOR.</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Family</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Function</b></h2>
</div><div>COO</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Code</b></h2>
</div><div>30009157</div></div><div><div><h2 class="jobSectionHeader"><b>
Reports to Job</b></h2>
</div><div>Director, Manager or Team Lead of Patient Relations</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description Summary</b></h2>
</div><div>The Associate Patient Relations Advisor provides frontline support for JHAH patients, handling complaints, suggestions, and surveys under supervision. Responsibilities include maintaining patient satisfaction, managing special projects, and assisting in assigned districts.</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities %</b></h2>
</div><div>00</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Operational Roles &amp; Responsibilities %</b></h2>
</div><div>100</div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Participates in the 24 hour shift and on call schedule to meet operational needs as directed by the Director</li><li>
Documents concerns regarding access to coordination quality and safety of medical care
</li><li>Handles and followsup on all customer complaints and suggestions in coordination with Medical Departments and services and provides feedback to originators</li><li>
Performs other miscellaneous duties as directed by the Director</li><li>
Handle Patient Relations call center duty as directed by Team leader or designate</li><li>
Handle and process Customer messages coming through Patient Relations channels</li><li>
Maintains confidentiality with information regarding customers and colleagues</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Education Required</b></h2>
</div><div>Bachelor Degree is required, Health related field is preferred.</div></div><div><div><h2 class="jobSectionHeader"><b>
Professional Certifications Required</b></h2>
</div><div>Medical terminology training is required. PX certificate is required.</div></div><div><div><h2 class="jobSectionHeader"><b>
Years of Experience</b></h2>
</div><div>Minimum 2 years experience in Patient experience or related field as required.</div></div><div><div><h2 class="jobSectionHeader"><b>
Languages</b></h2>
</div><div>English:Fully Proficient ; Arabic:Fully Proficient</div></div><div><div><h2 class="jobSectionHeader"><b>
Functional Competencies</b></h2>
</div><div><ul><li>Due Diligence</li><li>
Audit Reporting</li><li>
Data Collection</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core Competencies</b></h2>
</div><div><ul><li>Excellence</li><li>
Integrity</li><li>
Accountability</li><li>
Cybersecurity</li><li>
Person-Centered Care</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Acknowledgement</b></h2>
</div><div>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Title</b></h2>
</div><div>No</div></div><div><div><h2 class="jobSectionHeader"><b>
Supplemental Work/Experience/Education Information</b></h2>
</div><div>N/A</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Description</b></h2>
</div><div>N/A</div></div></div></div></div></div></div></div><p></p>

ASSOCIATE PATIENT RELATIONS ADVISOR.

Vaidam Health Pvt Ltd

<p>Company Description</p><p>Vaidam Health is a healthcare platform founded in 2016 that connects patients to top-notch doctors and trusted hospitals. The company has ISO certification and NABH accreditation, which is regarded as the highest national recognition for quality patient care. With a global network of 500+ leading hospitals and 8000+ doctors in 10+ medical destinations, Vaidam.com is the most effective and popular platform for medical travelers worldwide. The company also organizes regular Medical Camps with senior doctors for pre-treatment consultations and post-treatment follow-ups.</p><p>Role Description</p><p>This is a full-time on-site role located in Gurugram for a Operations - Portuguese Language Expert and will be single point of contact in Patient Journey from admissions to discharge and to work towards enhancement of Patient Care. They need to be Quick &amp; Proactive in counselling patients &amp; assisting them regarding any concerns relating to treatment plan.</p><p>Must have:</p><ul><li>Fluency in English and portuguese</li><li>Knowledge of Hospital Operations &amp; good understanding of Medical Functions/Terminology</li><li>Excellent Communication skills</li><li>Good listening &amp; perceiving skills</li><li>Quick &amp; emphatic in responding to any situation relating to patient treatment &amp; care</li></ul><p>Role &amp; Responsibility:</p><ul><li>To assist patients within &amp; outside the hospital during their on-going medical care.</li><li>To provide support &amp; assistance to patients during Consultations, Treatments, Surgeries, Follow-ups, etc.</li><li>To quickly adapt to any changes in a patient's plan of treatment and act accordingly.</li><li>To maintain cordial relations with Hospital staff, Doctors &amp; various Departments at all times for smooth patient care.</li><li>To collaborate &amp; work together with the Patient Relations team.</li><li>To report to the manager on the going patient treatment process &amp; immediately inform any incidents occurring at the hospital premises.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Portuguese Language Expert - Fresher

Novant Health

<div>What We Offer:
<div><b>
Patient Partnership Specialist</b></div><div></div><div><br>
The Patient Partnership Specialist is primarily responsible for coordinating and managing the complaint/grievance process including formal written correspondence with patients and their loved ones, acting as a liaison between the patient and hospital, honoring patient&rsquo;s rights, and ensuring patients are receiving remarkable care and service. Patient Partnership Specialists analyzes complaint and grievance data to identify and report trends/themes within assigned facility. Works with unit or department leaders to perform service recovery using the Novant Health service recovery model.</div><div></div><div><b><br>
Schedule:</b> 8:00AM-5:00PM, Monday - Friday</div><div><b>
Location:</b> Forsyth Medical Center</div><br>
<div></div>
What We're Looking For:
<ul><li><b>Education: </b>4 Year / Bachelors Degree, required.</li><li><b>
Experience:</b><ul><li>
Three years Healthcare related experience, required.</li><li>
Two years Experience in case management, project management, marketing/communications, and/or social work, preferred.</li></ul></li><li><b>
Licensure/Certification: </b>Notary Public, preferred.</li><li><b>
Additional Skills (required):</b><ul><li>
Patient Partnership Specialists are required to use their independent judgement and decision-making skills to manage the grievance process.</li><li>
Excellent written, verbal, communication and interpersonal skills.</li><li>
Ability to work collaboratively with other healthcare professionals and influence change within the organization.</li><li>
Able to continuously reprioritize, demonstrate flexibility and process multiple issues simultaneously.</li><li>
Exhibits analytical and critical thinking skills.</li><li>
Must be detail oriented and possess a high level of organizational skills including time management.</li><li>
Proficient with computer skills, including Microsoft Office and Teams. Requirements include strong letter writing, proofreading and editing skills.</li><li>
Ability to exercise considerable judgement and discretion in establishing and maintaining good working relationships.</li><li>
Accepts responsibility for actions and responds positively from feedback.</li><li>
Supports team members related to occupational stress.</li><li>
Notary public certification is facility specific.</li></ul></li><li><b>
Additional Skills (preferred): </b>Ability to speak Spanish and successfully complete the Novant Health bilingual competency program.</li></ul></div>

Patient Partnership Specialist

Holy Cross Hospital

<p>The Patient Relations Officer acts as a liaison between patients, their families, and the healthcare team. They ensure patients receive quality care, address concerns, provide guidance about hospital services, and enhance the overall patient experience.</p><ul><li>Serve as the first point of contact for patient inquiries, concerns, and complaints.</li><li>Facilitate communication between patients, families, doctors, nurses, and other hospital staff.</li><li>Assist patients with admission, discharge, billing, and other administrative processes.</li><li>Educate patients about hospital services, policies, and rights.</li><li>Handle patient grievances promptly and escalate unresolved issues to management.</li><li>Conduct patient satisfaction surveys and report findings to improve services.</li><li>Maintain accurate records of patient feedback and prepare monthly reports.</li><li>Support patients and families with emotional guidance and counseling when required.</li><li>Coordinate with different departments to ensure smooth patient care and hospitality.</li></ul><p><b>Qualifications &amp; Skills</b></p><ul><li><b>Education:</b> Any Bachelor&rsquo;s degree</li><li><b>Experience:</b> Minimum 1 Year</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;15,000.00 - &#8377;25,000.00 per month</p><p>Benefits:</p><ul><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Patient Relation Officer

AIMS Digital Marketing

<p><b>Job Description:</b> We are looking for a courteous and professional <b>Patient Relations Executive</b> to join our healthcare team. Preference will be given to candidates with at least <b>1 year of experience</b> in <b>Doctor-on-call</b> or telehealth services.</p><p><b>Responsibilities:</b></p><ul><li>Communicate effectively with patients and provide necessary support</li><li>Coordinate appointments and follow-ups with medical staff</li><li>Handle patient inquiries and resolve issues</li><li>Enhance patient experience and ensure satisfaction</li></ul><p><b>Requirements:</b></p><ul><li>Fluency in English and Arabic language will be an added advantage.</li><li>Minimum 1 year experience in Doctor-on-Demand services</li><li>Strong communication skills and ability to work under pressure</li><li>Full-time &ndash; 12-hour shifts</li></ul><p><b>Benefits:</b></p><ul><li>Salary to be determined after interview</li><li>Attractive incentives</li><li>Residency visa and flight ticket provided</li><li>One day off per week</li></ul><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED4,500.00 per month</p><p>Experience:</p><ul><li>PRE: 1 year (Preferred)</li></ul>

Patient Relation Executive- Female

Dr Ahameds Apple LLP

<p>We are seeking a highly skilled and compassionate Patient Relationship Officer to join our hospital's team. As a Patient Relationship Officer, you will be responsible for building and maintaining positive relationships with patients, families, and caregivers. Your goal will be to ensure exceptional patient experiences, resolve concerns, and promote loyalty and retention.</p><p>Key Responsibilities</p><p>1. *Patient Engagement*: Build rapport with patients, families, and caregivers to understand their needs, concerns, and expectations.</p><p>2. *Communication*: Communicate effectively with patients, families, and caregivers to provide information, answer questions, and address concerns.</p><p>3. *Concern Resolution*: Resolve patient concerns and complaints in a timely and professional manner.</p><p>4. *Patient Advocacy*: Advocate for patients' rights, needs, and preferences.</p><p>5. *Service Recovery*: Implement service recovery strategies to turn negative experiences into positive ones.</p><p>6. *Patient Feedback*: Collect and analyze patient feedback to identify areas for improvement.</p><p>7. *Collaboration*: Collaborate with healthcare teams, including doctors, nurses, and other staff members, to ensure seamless communication and patient care.</p><p>8. *Documentation*: Maintain accurate and up-to-date records of patient interactions, concerns, and resolutions.</p><p>9. *Patient Education*: Educate patients and families on hospital policies, procedures, and services.</p><p>10. *Quality Improvement*: Participate in quality improvement initiatives to enhance patient satisfaction and experience.</p><p>Requirements</p><p>1. *Education*: Bachelor's degree in Healthcare Administration, Communications, or a related field.</p><p>2. *Experience*: 2-3 years of experience in patient relations, customer service, or a related field.</p><p>3. *Communication Skills*: Excellent communication, interpersonal, and problem-solving skills.</p><p>4. *Compassion and Empathy*: Ability to provide emotional support and empathy to patients and families.</p><p>5. *Analytical Skills*: Strong analytical skills, with the ability to analyze data and make data-driven decisions.</p><p>Preferred Qualifications</p><p>1.*Healthcare Experience*: Experience working in a healthcare setting, with knowledge of healthcare operations and regulations. 2. *Language Skills*: Fluency in multiple languages.</p><p>Job Type: Full-time</p><p>Pay: &#8377;15,000.00 - &#8377;30,000.00 per month</p><p>Schedule: Day shift</p><p>Language: English (Preferred)</p><p>Work Location: In person</p><p>Location:</p><p>Dr. Ahameds apple holistic healing centre, Vijayanagar, Velachery, Chennai-600042.</p><p>Speak with the employer-*63697 35078*</p><p>Job Type: Full-time</p><p>Pay: &#8377;15,000.00 - &#8377;30,000.00 per month</p>

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