patient relations specialist

University of Utah

<div>Overview
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
This position provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all desk operations including, but not limited to, all phases of the patient registration and scheduling process. They will also advise patients on financial obligations which may include the establishment of payment plans. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff, and other various departments.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Responsibilities
<ul><li>Greets and directs patients to their correct destinations both in person and over the phone. Anticipates the needs of the patients and guests then responds in an accurate and timely manner.
</li><li>May be required to utilize, troubleshoot, and assist patients and family with a check-in kiosk.
</li><li>Schedules patient appointments and contacts patients for rescheduling, missed appointments, and appointment reminders.
</li><li>Completes patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
</li><li>Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
</li><li>Reconciles cash against daily charge and cash reports.
</li><li>Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
</li><li>Acts as a liaison between patients, guests, back office staff and providers.
</li><li>Assists patients with automated medical record access, as needed.
</li><li>Manages inventory and maintenance.
</li><li>May be required to drive patients from the hospital to designated locations.
</li><li>Performs other duties, as required.
</li></ul>Knowledge / Skills / Abilities
<ul><li>Demonstrated potential ability to perform the essential functions of the job as outlined above.
</li><li>Ability to maintain a professional demeanor in stressful or difficult situations.
</li><li>Ability to provide care appropriate to the patient demographic served.
</li><li>Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.
</li><li>Ability to communicate with patients in a confidential, professional manner using tact and diplomacy.
</li><li>Ability to assess data regarding the patient's status and provide care, as detailed in the department's policies and procedures manual.
</li><li>Demonstrated excellent communication, interpersonal, organizational and follow-through skills.
</li><li>Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced environment.
</li><li>Ability to work efficiently and independently.
</li><li>Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes.
</li><li>Ability to assimilate data from various sources.
</li><li>Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.
</li><li>Ability to navigate a facility with multiple providers and services.
</li></ul>Qualifications
Qualifications Required
<ul><li>One year of office experience, customer service experience, or the equivalency.
</li><li>Current, valid Utah driver's license at time of hire may be required in some areas.
</li></ul>Qualifications (Preferred)
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
<ul><li>This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.
</li></ul>Physical Requirements
Listening, Sitting, Speaking, Standing, Walking
Multi-lingual Candidates Welcomed
To inquire about this posting, email: careers@hsc.utah.edu
EEO Statement
University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.
All qualified individuals are encouraged to apply. Veterans&rsquo; preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/
Online reports may be submitted atoeo.utah.edu/
The University is a participating employer with Utah Retirement Systems (&ldquo;URS&rdquo;). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS&rsquo; post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
Requisition Number 81445
 
Reg/Temp Regular
 
Employment Type Part-Time
 
Shift Day
 
Work Schedule Variable
 
Clinical/Non-Clinical Status Non-Clinical
 
Location Name Business Services Building
 
Workplace Set Up Hybrid
 
City SALT LAKE CITY
 
State UT
 
Department UUH CST 30N CNC REFERRAL CTR
 
Category Customer Service
 
Workplace Set Up Hybrid</div>

Patient Relations Specialist

Atrium Health

<div>Department:
02250 GCMG Charlotte OBGYN: Morehead - Obstetrics/Gynecology 
Status:
Full time 
Benefits Eligible:
Yes 
Hours Per Week:
40 
Schedule Details/Additional Information:
Monday - Friday, 8:00 - 5:00
Pay Range
$19.80 - $29.70
Essential Functions<ul><li>
Exemplify caring and compassionate customer service to create an excellent patient experience</li><li>
Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations</li><li>
Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision</li><li>
Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience</li><li>
Encourages patient utilization of front-end technology during the registration process</li><li>
Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office</li><li>
Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations</li><li>
Monitors inventory and stock medications, narcotics, and emergency medications/equipment</li></ul>
Physical Requirements 
Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs. 
Education, Experience and Certifications
High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more &ndash; so you can live fully at and away from work, including:
Compensation<ul><li>
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training</li><li>
Premium pay such as shift, on call, and more based on a teammate's job</li><li>
Incentive pay for select positions</li><li>
Opportunity for annual increases based on performance</li></ul>
Benefits and more<ul><li>
Paid Time Off programs</li><li>
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability</li><li>
Flexible Spending Accounts for eligible health care and dependent care expenses</li><li>
Family benefits such as adoption assistance and paid parental leave</li><li>
Defined contribution retirement plans with employer match and other financial wellness programs</li><li>
Educational Assistance Program</li></ul> 
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation&rsquo;s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Our team members are part of an environment that fosters health, hope and healing-for all, driven by the principles of Our Advocate Health Way to create a welcoming and professional environment. The Patient Service Specialist will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Advocate Health team member to deliver a world-class patient experience every person, every encounter, every time.</div>

Patient Services Specialist- Atrium Health Moorehead OBGYN

Children's Hospital Colorado

<div><h2 class="jobSectionHeader">Job Overview</h2>
<div>
<div><div><div>The Communications Specialist is responsible for establishing positive associations with all Children&rsquo;s Hospital Colorado audiences, which may include internal stakeholders, patients and families, media, community, referring physicians, payers, partners, healthcare industry and the public at large. The Communications Specialist takes creative direction from department leadership and will bring forth new strategic content ideas for various Physician Relations communication channels. The Communications Specialist works collaboratively with all levels of management and staff throughout the department and organization also providing support for ad hoc Physician Relations projects and helping to maintain a mutually beneficial relationship between Physician Relations and collaborative partners. The Communications Specialist has strong professional interpersonal and communications skills.
Job Status: Full-time, 40 hours per week, Hybrid
Shift: Days. Monday - Friday, 8:00am - 5:00pm 
 
Duties &amp; Responsibilities
Content Creation &amp; Management<ul><li>
Develop, write, and edit content for all Physician Relations communication channels, including the NewsNow newsletters, special leadership communications, internal updates, department newsletters, and collateral pieces.</li><li>
Lead creative integration across platforms in collaboration with Marketing and other departments to ensure messaging aligns with CHCO&rsquo;s brand and value to diverse audience segments.</li><li>
Conduct research and interviews with subject matter experts to ensure content accuracy and relevance for newsletters, special communications, podcast scripts, and other materials.</li><li>
Provide thorough quality review of all content&mdash;draft and final&mdash;including formatting, grammar, accuracy, and brand alignment prior to leader or stakeholder approval.</li></ul> 
Newsletter &amp; Campaign Management<ul><li>
'Manage the production of NewsNow, including content creation, scheduling, integration with broader communication strategy, and facilitate distribution.</li><li>
Support communication initiatives for the Pediatric Care Network (PCN).</li><li>
Launch and produce new specialty newsletters, including those supporting the fetal center and mental health programs.</li><li>
Lead the transition of all Physician Relations communications from MailChimp to Salesforce Marketing Cloud within the first 6&ndash;9 months of hire.</li></ul> 
Podcast Support<ul><li>
Provide back-up operational and production support for the Charting Pediatrics and Pediatras en L&iacute;nea podcasts in partnership with the Senior Communications Specialist.</li><li>
Serve as technical backup and cross-trained resource for all recording and production tasks.</li></ul> 
Event &amp; Conference Coordination<ul><li>
Lead planning and coordination of department presence at local, regional, and national conferences, including messaging development, identification and creation of support materials, follow-up communications for attendees, and onsite support as needed</li></ul>
Program &amp; Collateral Support<ul><li>
Oversee collateral needs for Physician Relations, including development of department-generated pieces and collaboration with Marketing on additional materials.</li><li>
Partner with the administrative professional to manage ordering, inventory, and distribution of collateral.</li><li>
Ensure consistent and accurate application of CHCO brand standards, design templates, and system architecture across all communications.</li></ul> 
Cross-Functional Collaboration<ul><li>
Serve as a liaison between Physician Relations, Marketing, service lines, Business Development, and other internal partners to develop and implement effective communication strategies.</li><li>
Engage with internal clients to gather input, obtain approvals, and ensure communication solutions meet program needs.</li></ul> 
Additional Duties<ul><li>
Perform other duties as assigned.</li></ul> 
Required Skills &amp; Qualifications<ul><li>
Strong proficiency in writing, editing, and content development.</li><li>
Solid understanding of Microsoft Office tools.</li><li>
Ability to manage multiple projects, meet deadlines, and adapt within a fast-paced environment.</li><li>
Strong attention to detail and commitment to high-quality deliverables.</li><li>
Experience with Salesforce Marketing Cloud preferred.</li></ul>
Scope &amp; Level<ul><li>
Guidelines: Guidelines are generally but not always clearly applicable, requiring the employee to exercise judgment in selecting the most pertinent guideline, interpret precedents, adapt standard practices to differing situations, and recommend alternative actions in situations without precedent.</li><li>
Complexity: Duties assigned are generally complex and may be of substantial intricacy. Work assignment is performed within an established framework under general instructions but requires simultaneous coordination of assigned functions or projects in various stages of completion.</li><li>
Decision Making: Exercises judgment and discretion, and is responsible for determining the time, place and sequence of the work performed.</li><li>
Communications: Contacts with the public or employees where explanatory or interpretive information is exchanged, defended, and gathered and discretion and judgment are required within the parameters of the job function.</li><li>
Supervision Received: Performs work with minimal supervisory oversight. Under general supervision, the employee receives assignments and is expected to carry them through to completion with substantial independence. Work is reviewed for adherence to instructions, accuracy, completeness, and conformance to standard practice or precedent. Recurring work clearly covered by guidelines may or may not be reviewed.</li></ul> 
Minimum Qualifications<ul><li>
Degrees<ul><li>
Bachelor&rsquo;s degree in copywriting, journalism, marketing, public relations, communications, English or a related field</li></ul></li><li>
Experience<ul><li>
Three (3) years of experience relevant to the assigned discipline, in an agency, studio, or corporate environment</li></ul></li><li>
Equivalency<ul><li>
Professional experience, beyond requirements, in a related field may substitute for a Bachelor degree requirement on a year for year basis</li></ul></li></ul> 
Salary Information 
Pay is dependent on applicant's relevant experience. 
 
Annual Salary Range (Based on 40 hours worked per week): $66,083.89 to $99,125.84 
 
Benefits Information 
Here, you matter. As a Children&rsquo;s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.
As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.
Children&rsquo;s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year. 
 
EEO Statement 
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained. 
 
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.</div></div></div></div></div>

Physician Relations Communications Specialist

West Valley Vision Center

Job Summary Join our dynamic team as an Eyecare Professional and become a vital part of delivering exceptional eye health and vision care services. We are looking to add to our Optical, Patient Relations, Technician, and Billing Departments. In these energetic roles, you will engage with patients to provide scheduling assistance, insurance verification, assist with selecting the perfect eyewear, educate patients on maintaining optimal eye health, and be part of their overall care team. Your enthusiasm and expertise will help foster a welcoming environment where patients feel valued and confident in their eye care journey. This paid position offers a fantastic opportunity to grow your skills while making a meaningful difference in people's lives.Duties<ul><li>Gather information from patients to assist with comprehensive eye exams to assess visual acuity, eye health, and diagnose potential issues.</li><li>Assist patients in selecting eyewear that fits their style, needs, and prescription requirements.</li><li>Educate patients on proper eye care routines, contact lens usage, and preventive health measures.</li><li>Maintain accurate patient records and document findings clearly and thoroughly.</li><li>Support the optical team in managing inventory, lens fitting, and frame adjustments.</li><li>Provide excellent customer service by addressing questions, explaining treatment options, and ensuring patient satisfaction.</li><li>Collaborate with team members to create a positive, energetic atmosphere that encourages patient trust and loyalty.</li><li>These jobs involve standing for extended periods time, brisk walking, and some lifting throughout the day.</li></ul>Experience<ul><li>Previous experience in medical, optometry, or optical retail is preferred but not required; training will be provided for motivated candidates.</li><li>Strong communication skills with the ability to explain complex information clearly and positively.</li><li>Knowledge of eye care products, contact lenses, and/or optical equipment is a plus.</li><li>Ability to work efficiently in a fast-paced environment while maintaining attention to detail.</li><li>A proactive attitude with a passion for helping others achieve their best vision health.</li><li>Certification or licensing as required by local regulations for practicing as an Eyecare Professional is advantageous but not mandatory for entry-level roles. This role is perfect for energetic individuals eager to develop their career in eye care while making a positive impact on the community!</li></ul>Job Type: Full-timeExpected hours: 38 &ndash; 40 per weekBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Eyecare Professional

Yashoda Hospitals Somajiguda, Hyderabad

Job DescriptionThe In-Patient Department (IPD) Coordinator is responsible for ensuring smooth functioning and administration of inpatient services within hospital wards. This role involves coordinating with nursing staff and various departments to ensure efficient admission, discharge, and daily patient services, thereby allowing medical staff to focus on clinical care.Working hours: Rotational ShiftsDress code: As per, Hospital normsKey Responsibilities:Patient Relations:<ul><li>Maintain a record of patient admissions, discharges, and overnight events.</li><li>Update the admission/discharge register and patient census board daily.</li><li>Interact with patients to ensure satisfaction with:</li><li>Nursing care</li><li>Housekeeping and maintenance</li><li>Food and dietary services</li><li>Follow up on patient complaints and escalate unresolved issues to support staff.</li><li>Coordinate and track pending investigations and doctor referrals.</li><li>Communicate patient transfers to relevant departments and the admission counter.</li><li>Report any critical incidents to the ward in-charge promptly.</li></ul>Admission Duties:<ul><li>Notify housekeeping to prepare rooms for new patients.</li><li>Receive new admissions in coordination with nursing staff.</li><li>Log patient details in the admission register and update census boards.</li><li>Orient patients and families to hospital facilities and ward rules.</li><li>Notify duty medical officers and consultants of new admissions.</li><li>Liaise with diagnostic and procedural departments for smooth coordination.</li></ul>Discharge Duties:<ul><li>Inform patients and families about the discharge process and timelines.</li><li>Ensure timely preparation, typing, and signing of the discharge summary.</li><li>Cross-check returned medications and inform the dietary team.</li><li>Coordinate with the billing department and ensure payment clearance.</li><li>Follow medico-legal case (MLC) protocols when applicable.</li><li>Distribute discharge summary and lab reports and collect acknowledgment.</li><li>Arrange transport if needed and secure the room post-discharge.</li></ul>Administrative Responsibilities:<ul><li>Handle incoming and outgoing calls courteously and professionally.</li><li>Cooperate with nurses and support staff to maintain smooth operations.</li><li>Attend meetings, training sessions, and development programs.</li><li>Maintain accurate and timely documentation and records.</li></ul>Skills &amp; Competencies:<ul><li>Strong communication skills in Telugu, English, and Hindi</li><li>Good interpersonal and presentation skills</li><li>Ability to multitask and manage time effectively</li><li>Comfortable working in a fast-paced hospital environment</li><li>Basic knowledge of hospital processes and patient care protocols</li></ul>Job Requirements:<ul><li>Education: Any Graduate</li><li>Experience: Minimum of 1 year in a hospital setting (preferred)</li><li>Physical Requirements: Well-groomed, good health, professional appearance</li></ul>Job Types: Full-time, PermanentPay: ₹15,000.00 - ₹25,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Patient Relation Executive

TeamHealth

<div><div><div>TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized by Newsweek as one of America&rsquo;s Greatest Workplaces in Health Care for 2025 &ndash;Becker&rsquo;s Hospital Review names TeamHealth among the top 150 places to work in healthcare. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us! 
 
What we Offer 
<ul><li>Career Growth Opportunities</li>
<li>A Culture anchored in a strong sense of belonging</li>
<li>Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment</li>
<li>401k (Discretionary match)</li>
<li>Generous PTO</li>
<li>8 Paid Holidays</li>
<li>Equipment Provided for Remote Roles</li>
</ul>
JOB DESCRIPTION OVERVIEW:
The Patient Services Coordinator serves as a liaison between Team Health affiliates, National Patient
 
Services Call Center, and BasePointe Billing Center in solving and researching complex client-related
 
issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES:<ul>
<li>
Resolve and research Team Health Client Services complaints. Suspend and unsuspend
 
accounts per Team Health affiliates.</li>
<li>Resolve and research hospital complaints relating to patient issues concerning billing and
 
charges.</li>
<li>Researching accounts on the system and requesting medical records.</li>
<li>Submitting researched accounts to Medical Coding for review.
</li><li>Submitting researched accounts on to Medical Director after the Medical Coding Manager has reviewed. Complaints needing clinical review.</li>
<li>Adjusting reviewed complaints after Medical Coding Manager or Medical Director has
 
approved and adjusting accounts per Team Health affiliates.</li>
<li>Corresponding with collection agency in order to coordinate the resolution of billing and
 
reimbursement related issues.
</li><li>Corresponding to resolve client-related issues to the Better Business Bureau and to the
 
Consumer Affairs office.</li>
<li>Handle the National Patient Services Call Center warm transfers for all business.</li>
<li>Processing NPSC and patient web site information.
</li><li>Processing NPSC ETM Tasks.</li>
<li>Processing incoming mail (LOD &ndash; Letters of Dispute &ndash; from service center or lockbox,
 
insurance update).
</li><li>Communicate and follow up all client complaints to Client Services Manager.
</li><li>Comply with mandatory requirements at the direction of the Client Services Manager.
</li><li>Assume other tasks, duties and responsibilities as assigned by the Client Services Manager.
</li></ul>Job Requirements:

Requirement: *12 weeks of ONSITE training and can be remote/hybrid AFTER training is complete* 
 
QUALIFICATIONS / EXPERIENCE: 
 
Excellent personal computer skills, including proficiency in Microsoft Office. 
Ability to handle
 
a variety of tasks in a fast-paced environment, knowledge of IDX-BAR preferred. 
Excellent problem-solving, communication, organizational, and customer service skills. 
 
Education should be equivalent to completion of the 12th grade or a GED. 
A minimum of 6
 
months experience in a medical billing setting, with an emphasis on patient relations. 
 
Travel may be required to billing locations concerning the resolution of billing related issues. 
 
 
SUPERVISORY RESPONSIBILITIES: 
 
None 
 
 
PHYSICAL / ENVIRONMENTAL DEMANDS: 
 
This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. 
Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week. 

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</div><div></div><div><div>Job Snapshot</div>
<div><h4 class="jobSectionHeader">Employee Type</h4>
Full-Time
</div><div><h4 class="jobSectionHeader">Location</h4>
Louisville, TN (Hybrid)
</div><div><h4 class="jobSectionHeader">Job Type</h4>
Admin - Clerical
</div><div><h4 class="jobSectionHeader">Experience</h4>
Not Specified
</div><div><h4 class="jobSectionHeader">Date Posted</h4>
02/24/2026
</div></div></div></div><div><div><div><div><h3 class="jobSectionHeader">Apply to this job.</h3>
Think you're the perfect candidate?</div></div></div></div></div>

Patient Services Representative

Medfin India Pvt Ltd

Job SummaryThe Patient Coordinator is responsible for ensuring smooth coordination of patient services, maintaining patient satisfaction, collecting feedback, and acting as a bridge between patients and the hospital team. The role focuses on delivering a high-quality patient experience and supporting operational efficiency.Key Responsibilities<ul><li>Coordinate patient appointments, admissions, and discharge processes.</li><li>Guide patients and attendants regarding hospital services, procedures, and policies.</li><li>Ensure smooth patient flow within the hospital.</li></ul>Patient Feedback &amp; Experience<ul><li>Collect patient feedback during and after treatment.</li><li>Maintain feedback records and prepare reports.</li><li>Address patient concerns and escalate complaints to the concerned department.</li><li>Work towards improving patient satisfaction levels.</li></ul>Communication &amp; Support<ul><li>Act as a single point of contact for patients and their families.</li><li>Coordinate with doctors, nursing staff, billing, and other departments for patient requirements.</li><li>Provide updates to patients regarding treatment schedules and procedures.</li></ul>Documentation &amp; Reporting<ul><li>Maintain accurate patient records and feedback data.</li><li>Prepare daily / weekly patient experience reports.</li><li>Ensure confidentiality of patient information.</li></ul>Operational Support<ul><li>Assist in patient onboarding and service orientation.</li><li>Support patient counselling and service explanation when required.</li><li>Ensure compliance with hospital service standards.</li></ul>Required Skills &amp; Competencies<ul><li>Strong communication and interpersonal skills</li><li>Customer service orientation</li><li>Problem-solving ability</li><li>Good documentation and reporting skills</li><li>Ability to handle patient concerns professionally</li><li>Basic computer knowledge and hospital management system familiarity</li></ul>Qualification &amp; Experience<ul><li>Bachelor&rsquo;s degree</li><li>1&ndash;3 years of experience in hospital or healthcare coordination (Preferred)</li><li>Languages - English ,Kannada</li></ul>Key Performance Indicators (KPIs)<ul><li>Patient satisfaction scores</li><li>Feedback collection completion rate</li><li>Complaint resolution time</li><li>Patient coordination efficiency</li></ul>Job Type: Full-timePay: ₹20,000.00 - ₹25,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li><li>Work from home</li></ul>Work Location: Hybrid remote in Indi, Karnataka

Patient Coordinator

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