patient relations specialist

ZIA Medical Center

ZIA Medical Center is a premier multispecialty clinic committed to providing world-class healthcare services. Our departments are equipped with advanced technologies and staffed by highly qualified medical professionals dedicated to patient care and service excellence.We are seeking a Patient Relations Executive who will play a key role in ensuring a smooth and positive experience for every patient from arrival to follow-up.Job Responsibilities:<ul><li>Welcome and assist patients with a professional, warm, and friendly approach.</li><li>Provide accurate information about clinic services, doctors, and available treatments.</li><li>Address patient inquiries and concerns with empathy and efficiency.</li><li>Guide patients through the check-in and check-out process, ensuring a seamless experience.</li></ul>Appointment Scheduling &amp; Coordination<ul><li>Schedule, reschedule, and confirm patient appointments while managing doctor availability.</li><li>Coordinate with doctors, nurses, and administrative staff to ensure efficient patient flow.</li><li>Provide pre- and post-consultation or procedure instructions as per medical team guidance.</li></ul>Billing Assistance<ul><li>Assist patients in understanding billing statements, charges, and payment options.</li><li>Coordinate with the billing department to resolve any payment-related issues.</li></ul>Administrative &amp; Documentation Support<ul><li>Maintain accurate and up-to-date patient records in the system.</li><li>Ensure all required forms, consents, and documents are completed before procedures or consultations.</li><li>Handle confidential patient information in compliance with clinic policies and healthcare regulations.</li></ul>Communication &amp; Team Collaboration<ul><li>Act as a liaison between patients and healthcare providers to ensure clear communication.</li><li>Coordinate with various departments for smooth operational flow and service delivery.</li><li>Keep patients informed about clinic updates, promotions, and new healthcare services.</li></ul>Service Improvement &amp; Feedback Handling<ul><li>Collect patient feedback and escalate unresolved issues to management for follow-up.</li><li>Identify opportunities to enhance the patient experience and suggest improvements.</li><li>Support implementation of new processes aimed at improving service quality and efficiency.</li></ul>What We&rsquo;re Looking For:&#9989; Experience: Previous experience in customer service, patient relations, or a healthcare setting is required. &#9989; Skills: Excellent communication, interpersonal, and problem-solving skills. &#9989; Organization: Ability to multitask, prioritize, and work effectively in a high-volume environment. &#9989; Tech-Savvy: Proficiency in medical software and appointment scheduling systems is a plus. &#9989; Knowledge: Familiarity with insurance processes and medical billing is an advantage. &#9989; Language: Fluency in English; additional languages are an asset. &#9989; Professionalism: A positive attitude, patient-first mindset, and strong work ethic.Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthExperience:<ul><li>Patient Relations: 2 years (Preferred)</li></ul>

Patient Relations Executive

PACE Hospitals

Job Summary:The IP Patient Relations Executive is responsible for ensuring smooth admission, stay, and discharge experience for in-patients by coordinating with departments, addressing patient queries, and maintaining high standards of patient satisfaction and service quality.Key Responsibilities:1) Assist patients and attendants during admission, room allocation, transfer, and discharge processes.2) Coordinate with billing, nursing, housekeeping, and clinical departments for seamless patient care.3) Address patient concerns, complaints, and feedback promptly and professionally.4)Maintain accurate patient records and ensure confidentiality.5)Ensure smooth communication between patients, doctors, and hospital staff.6)Support in patient satisfaction surveys and implement corrective measures where needed.7)Guide patients regarding hospital policies, facilities, and procedures.8)Assist in insurance documentation and related formalities if applicable.Qualifications and Skills:Graduate in any discipline (Preferably in Hospital Administration or related field).Minimum 1&ndash;3 years of experience in hospital front office or patient relations (IP section preferred).Excellent communication and interpersonal skills.Good knowledge of hospital processes and patient service standards.Proficient in MS Office and hospital information systems.Compassionate, patient-focused, and service-oriented attitude.Benefits:Opportunities for training and career growth.Supportive and professional work environment.How to Apply:Interested candidates can apply through Indeed or send their CV to careers@pacehospitals.in with the subject line &ldquo;Application for IP PRE Position&rdquo;.Job Type: Full-timePay: &#8377;20,000.00 - &#8377;25,000.00 per monthWork Location: In person

Patient Relation Executive

AIMS Digital Marketing

Job Description: We are looking for a courteous and professional Patient Relations Executive to join our healthcare team. Preference will be given to candidates with at least 1 year of experience in Doctor-on-call or telehealth services.Responsibilities:<ul><li>Communicate effectively with patients and provide necessary support</li><li>Coordinate appointments and follow-ups with medical staff</li><li>Handle patient inquiries and resolve issues</li><li>Enhance patient experience and ensure satisfaction</li></ul>Requirements:<ul><li>Fluency in English and Arabic language will be an added advantage.</li><li>Minimum 1 year experience in Doctor-on-Demand services</li><li>Strong communication skills and ability to work under pressure</li><li>Full-time &ndash; 12-hour shifts</li></ul>Benefits:<ul><li>Salary to be determined after interview</li><li>Attractive incentives</li><li>Residency visa and flight ticket provided</li><li>One day off per week</li></ul>Job Type: Full-timePay: AED4,000.00 - AED4,500.00 per monthExperience:<ul><li>PRE: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Patient Relation Executive- Female

Yashoda Hospitals Somajiguda, Hyderabad

Job DescriptionThe In-Patient Department (IPD) Coordinator is responsible for ensuring smooth functioning and administration of inpatient services within hospital wards. This role involves coordinating with nursing staff and various departments to ensure efficient admission, discharge, and daily patient services, thereby allowing medical staff to focus on clinical care.Working hours: Rotational ShiftsDress code: As per, Hospital normsKey Responsibilities:Patient Relations:<ul><li>Maintain a record of patient admissions, discharges, and overnight events.</li><li>Update the admission/discharge register and patient census board daily.</li><li>Interact with patients to ensure satisfaction with:</li><li>Nursing care</li><li>Housekeeping and maintenance</li><li>Food and dietary services</li><li>Follow up on patient complaints and escalate unresolved issues to support staff.</li><li>Coordinate and track pending investigations and doctor referrals.</li><li>Communicate patient transfers to relevant departments and the admission counter.</li><li>Report any critical incidents to the ward in-charge promptly.</li></ul>Admission Duties:<ul><li>Notify housekeeping to prepare rooms for new patients.</li><li>Receive new admissions in coordination with nursing staff.</li><li>Log patient details in the admission register and update census boards.</li><li>Orient patients and families to hospital facilities and ward rules.</li><li>Notify duty medical officers and consultants of new admissions.</li><li>Liaise with diagnostic and procedural departments for smooth coordination.</li></ul>Discharge Duties:<ul><li>Inform patients and families about the discharge process and timelines.</li><li>Ensure timely preparation, typing, and signing of the discharge summary.</li><li>Cross-check returned medications and inform the dietary team.</li><li>Coordinate with the billing department and ensure payment clearance.</li><li>Follow medico-legal case (MLC) protocols when applicable.</li><li>Distribute discharge summary and lab reports and collect acknowledgment.</li><li>Arrange transport if needed and secure the room post-discharge.</li></ul>Administrative Responsibilities:<ul><li>Handle incoming and outgoing calls courteously and professionally.</li><li>Cooperate with nurses and support staff to maintain smooth operations.</li><li>Attend meetings, training sessions, and development programs.</li><li>Maintain accurate and timely documentation and records.</li></ul>Skills &amp; Competencies:<ul><li>Strong communication skills in Telugu, English, and Hindi</li><li>Good interpersonal and presentation skills</li><li>Ability to multitask and manage time effectively</li><li>Comfortable working in a fast-paced hospital environment</li><li>Basic knowledge of hospital processes and patient care protocols</li></ul>Job Requirements:<ul><li>Education: BBA/ BHM / MBA / MHA / MHM or Diploma in Aviation or Hotel Industry</li><li>Experience: Minimum of 1 year in a hospital setting (preferred)</li><li>Physical Requirements: Well-groomed, good health, professional appearance</li></ul>Job Types: Full-time, PermanentPay: &#8377;18,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Patient Relation Executive -Female

Dr. Mustafa Ali Yanik

We have many patients from other cities and also other countries. We are currently looking for a Medical Assistant to join our Team, who can communicate and interested in our international patients.Job DescriptionInteract with patients through a variety of communication channels such as inbound emails, phone calls and social mediaProvide patients with various and proper information about the products, services and ClinicsAnswering patient questions in a timely manner and alleviating patient concerns by having proactive approachAssisting patients to find their treatment solution in an explanatory way in order to clarify which treatment may be fit their conditionsFollowing templates continuously to address patients enquiresDetermine eligibility by comparing client information to requirementsScheduling patient appointments according to both parties&rsquo; availabilityArranging transfers and accommodations for patientsMaintain and improve quality results by adhering to standards and guidelines; recommending improve proceduresHandle patient needs to ensure a satisfactoryEstablish communication with the TL regularly in order to maintain operational goalsKeep records of all type of communications in CC database in a comprehensible wayEnsure personal qualitative and quantitative targetsComplying adherence to company policies and proceduresParticipate in trainings and striving to increase and improve existing skillsQualifications- Have excellent written English (will be tested),*****It is preferableto know other languages- Have effective verbal communication skills in English- Can be dynamic team workers,- Have professionalism and organizational capabilities,- Have a positive, energetic attitude for a fast paced environment,- Are detail oriented and follow through,- Liaising with different departments and clinics regarding patient enquiries.- Using comprehension skills to understand the patient needs before offering the best possible solution.If you think you&rsquo;ve got what this role takes and would like to join our highly dynamic and growing team, then please apply with an up-to-date CV resum&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: 35.000,00TRY - 45.000,00TRY ayl&#305;k

International Patient Relations Representative

Manya Dental

1. Appointment and Scheduling Supporto Manage patient appointments efficiently to minimize waiting times.o Coordinate with doctors and other staff to ensure timely care.2. Patient Experience Managemento Greet and assist patients during their visits to the facility.o Ensure smooth patient onboarding, including registration and orientation.o Educate patients about the services, facilities, and preventive care offered.o Address and resolve patient concerns, complaints, and feedback promptly.o Make follow-up calls to patients post treatment and check if they received satisfactory service and set expectations for future engagements.3. Communication and Coordinationo Provide clear communication regarding appointment scheduling, test results, and follow-up care.o Ensure patients understand treatment plans, billing details, and healthcare processes.o Train the supporting staff of respective branches to drive seamless experience at allotted branches.4. Data Management and Reportingo Maintain accurate records of patient interactions, complaints, and feedback.o Generate regular reports on patient satisfaction metrics and suggest improvements.5. Business Development Supporto Drive healthy relationship with patients and work towards completeness of all proposed treatments as per the timelines.o Build long-term relationships with patients to encourage loyalty and referrals.Own and drive conversion, completeness and revenue target for allotted branches.Job Types: Full-time, PermanentPay: &#8377;20,000.00 - &#8377;35,000.00 per monthWork Location: In person

Patient Relations Manager

Sunrise Hospital

Qualification: Any UG/PGExperience: Minimum 2 years relevant experience<ul><li>The role involves handling patient inquiries and grievances, improving service quality, and enhancing the overall patient experience through proactive communication and coordination with inter departments.</li><li>The role focuses on patient satisfaction, grievance resolution, and overall service excellence.</li><li>Handle and resolve patient grievances professionally, ensuring prompt follow-up and feedback.</li><li>Provide patients with information on hospital procedures, billing, insurance, and amenities.</li><li>Maintain accurate records of patient interactions, complaints, and resolutions.</li><li>Coordinate with doctors, nursing staff, and other departments for smooth patient flow</li><li>Promote a patient-centric culture through effective communication.</li><li>Provide regular updates to patients and families regarding procedures or waiting times.</li><li>Handle and escalate patient concerns or complaints tactfully and promptly.</li><li>Escalate unresolved or serious issues to senior management when necessary</li><li>Monitor patient satisfaction through feedback and follow-up communication.</li><li>Support patients in navigating their hospital journey.</li><li>Maintain Confidentiality and professionalism at all time.</li></ul>Job Type: Full-timePay: Up to &#8377;25,000.00 per monthBenefits:<ul><li>Paid sick time</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Shift availability:<ul><li>Night Shift (Required)</li><li>Day Shift (Preferred)</li></ul>Work Location: In person

Patient Relation Officer

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