patient relations specialist

SRV Hospitals

Job Title: Patient Relations &ndash; Team LeaderLocation: SRV Mamata Hospital, DombivaliExperience: 5 to 10 years (Hospital background mandatory)Qualification: Diploma or Graduation (any discipline)Shift: 10:00 AM to 6:00 PM (Monday to Saturday)Key Responsibilities:<ul><li>Lead and supervise the Patient Relations team</li><li>Ensure smooth patient coordination from admission to discharge</li><li>Handle patient queries, feedback, and grievance resolution</li><li>Coordinate with doctors, nursing, and support departments</li><li>Maintain high standards of patient care and satisfaction</li></ul>Interested candidates can apply at recruitment@srvmamatahospital.com or contact 8291893635.Job Types: Full-time, PermanentPay: Up to ₹35,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Patient Relations Team Leader

Sama Optics

Arabic Patient Coordinator &amp; Content CreatorJob Summary We are seeking a patient-focused professional to manage the full patient journey inside our medical center while supporting mobile video content creation for social media.Key Responsibilities<ul><li>Follow up with patients from registration through consultation, payment, and post-visit</li><li>Ensure a smooth, welcoming, and personalized patient experience</li><li>Build long-term relationships to encourage repeat visits</li><li>Capture short videos/photos using a mobile phone (doctors, treatments, clinic moments)</li><li>Suggest content ideas and coordinate with the marketing team</li><li>Maintain patient privacy and obtain consent for all content</li></ul>Requirements<ul><li>Experience in patient relations, healthcare, hospitality, or customer service</li><li>Strong communication and interpersonal skills</li><li>Comfortable shooting videos using a smartphone</li><li>Creative mindset with basic social media knowledge</li><li>Professional attitude and appearance</li><li>Fluent in English</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How long is your notice period?</li><li>What is your expected salary</li></ul>Experience:<ul><li>Patient Coordinator and Content Creator: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li><li>Arabic (Required)</li></ul>

Arab Female Patient Coordinator & Content Creator

MEDICO HIRE

We are looking for a courteous and patient-focused Patient Relation Executive to join our healthcare team in Begumpet, Hyderabad. The ideal candidate should have 1&ndash;2 years of experience in patient relations or front-office roles within a hospital or healthcare setting. Key Responsibilities<ul><li>Act as a primary point of contact for patients and their attendants.</li><li>Assist patients with registration, appointments, and inquiries.</li><li>Address patient concerns, complaints, and feedback in a professional manner.</li><li>Coordinate with doctors, nurses, and hospital departments to ensure smooth patient flow.</li><li>Provide information about hospital services, procedures, and policies.</li><li>Maintain accurate patient records and documentation.</li><li>Support patient satisfaction initiatives and service quality standards.</li></ul>Eligibility &amp; Requirements<ul><li>1&ndash;2 years of experience as a Patient Relation Executive or similar role.</li><li>Experience in a hospital or healthcare environment preferred.</li><li>Strong communication and interpersonal skills.</li><li>Empathetic, well-groomed, and customer-service oriented.</li><li>Basic computer knowledge and familiarity with hospital systems.</li></ul>AkashHR Managerakash@medicohire.com || 90 637 637 34Job Types: Full-time, PermanentPay: ₹15,000.00 - ₹20,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Patient Relation Executive

AIMS Digital Marketing

Job Description: We are looking for a courteous and professional Patient Relations Executive to join our healthcare team. Preference will be given to candidates with at least 1 year of experience in Doctor-on-call or telehealth services.Responsibilities:<ul><li>Communicate effectively with patients and provide necessary support</li><li>Coordinate appointments and follow-ups with medical staff</li><li>Handle patient inquiries and resolve issues</li><li>Enhance patient experience and ensure satisfaction</li></ul>Requirements:<ul><li>Fluency in English and Arabic language will be an added advantage.</li><li>Minimum 1 year experience in Doctor-on-Demand services</li><li>Strong communication skills and ability to work under pressure</li><li>Full-time &ndash; 12-hour shifts</li></ul>Benefits:<ul><li>Attractive incentives</li><li>Residency visa and flight ticket provided</li><li>One day off per week</li></ul>Job Type: Full-timePay: AED4,000.00 - AED4,500.00 per monthExperience:<ul><li>PRE: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Patient Relation Executive- Female

Wyga Ayurveda Private Limited

Position: Patient Relations Executive (PRE) &ndash; Ayurveda Organization: Wyga Ayurveda Location: Kochi, KeralaEducational Qualification<ul><li>BAMS (Bachelor of Ayurvedic Medicine and Surgery) &ndash; Mandatory</li><li>MHA (Master of Hospital Administration) &ndash; Preferred</li></ul>Experience<ul><li>2&ndash;5 years of experience in a similar role within Ayurveda hospitals, wellness centres, or healthcare institutions</li></ul>Key ResponsibilitiesPatient Interaction &amp; Relationship Management<ul><li>Act as the primary point of contact for patients from enquiry to discharge</li><li>Explain treatment plans, therapy procedures, and expected outcomes clearly to patients</li><li>Address patient concerns, feedback, and complaints in a professional and empathetic manner</li><li>Ensure high levels of patient satisfaction and service quality</li></ul>Clinical Coordination<ul><li>Coordinate between doctors, therapists, nursing staff, and front office teams</li><li>Assist doctors in patient counselling and treatment plan communication</li><li>Ensure smooth scheduling of consultations, therapies, and follow-ups</li></ul>Administrative &amp; Documentation Duties<ul><li>Maintain accurate patient records, treatment documentation, and billing coordination</li><li>Ensure compliance with hospital policies, SOPs, and quality standards</li><li>Support admissions, discharges, and insurance-related coordination if required</li></ul>Communication &amp; Language Support<ul><li>Communicate effectively with patients across diverse cultural and linguistic backgrounds</li><li>Provide translation and explanation support in Hindi, Malayalam, English, and other languages as required</li></ul>Systems &amp; Technology Usage<ul><li>Use Hospital Management Systems (HMS), MS Office, email, and other digital tools efficiently</li><li>Prepare reports, patient summaries, and MIS as required by management</li></ul>Skills &amp; Competencies<ul><li>Excellent verbal and written communication skills</li><li>Strong patient counselling and interpersonal abilities</li><li>Proficiency in computers, MS Office, HMS/CRM systems</li><li>Ability to multitask and manage patient flow efficiently</li><li>Professional appearance, empathy, and problem-solving mindset</li></ul>Preferred Candidate Profile<ul><li>Ayurveda doctor with strong people-management and communication skills</li><li>Multilingual (Hindi, Malayalam, English mandatory; additional languages an advantage)</li><li>Experience in premium wellness or hospital settings preferred</li><li>Service-oriented, organized, and patient-focused</li></ul>Job Type: Full-timePay: ₹15,000.00 - ₹35,000.00 per monthWork Location: In person

Patient Relation Executive (PRE)- Ayurvda

GluCare

<div>Job Summary:
The Patient Affairs Specialist will be the first point of contact for patients, ensuring smooth and efficient front-desk and CRM operations. This role involves welcoming and assisting patients, managing appointments, handling inquiries, supporting the Contact Center as required, and coordinating with medical teams to provide seamless care. The ideal candidate has a strong customer service background, preferably in healthcare or hospitality, with excellent communication and organizational skills.
Duties and Responsibilities:<h3 class="jobSectionHeader">
1. Front Desk &amp; Patient Reception</h3><ul>
<li>Welcome, greet, and assist patients with a warm and professional approach.</li>
<li>Manage patient check-ins and check-outs, ensuring a smooth and efficient experience.</li>
<li>Provide essential information about the clinic&rsquo;s services, policies, and procedures.</li>
</ul><h3 class="jobSectionHeader">2. Appointment &amp; Scheduling Management</h3><ul>
<li>Coordinate patient appointments, ensuring optimal scheduling for doctors and specialists.</li>
<li>Manage appointment confirmations, reminders, and follow-ups to minimize no-shows.</li>
<li>Update and maintain accurate patient records in the electronic medical records (EMR) system.</li>
</ul><h3 class="jobSectionHeader">3. Patient Experience &amp; Support</h3><ul>
<li>Serve as the primary contact for patient inquiries, concerns, and requests.</li>
<li>Assist patients with insurance verification and billing inquiries.</li>
<li>Provide clear guidance on clinic workflows, procedures, and digital health tools.</li>
</ul><h3 class="jobSectionHeader">4. CRM Management &amp; Contact Center Support</h3><ul>
<li>Oversee CRM (Customer Relationship Management) system operations, ensuring accurate data entry and follow-ups.</li>
<li>Support the Contact Center when required, ensuring efficient patient communication and inquiry handling.</li>
<li>Help implement and enhance CRM workflows to improve patient engagement and satisfaction.</li>
</ul><h3 class="jobSectionHeader">5. Administrative &amp; Operational Support</h3><ul>
<li>Maintain front-desk efficiency by managing daily administrative tasks.</li>
<li>Ensure a tidy, organized, and welcoming reception area.</li>
<li>Collaborate with medical and operations teams to optimize patient flow and minimize wait times.</li>
</ul><h3 class="jobSectionHeader">6. Coordination &amp; Communication</h3><ul>
<li>Act as a liaison between patients, healthcare providers, and administrative teams.</li>
<li>Ensure effective internal communication to support seamless patient care.</li>
<li>Handle confidential patient information in compliance with data protection regulations.</li>
<li>Understand, follow, and support all hospital infection control programs.</li>
</ul>
Requirements<ul>
<li>Bachelor&rsquo;s degree in Healthcare Administration, Business, Hospitality, or a related field is preferred.</li>
<li>2+ years of experience in a front-desk, patient affairs, or customer service role (preferably in healthcare or hospitality).</li>
<li>Excellent communication and interpersonal skills, with a patient-first mindset.</li>
<li>Strong organizational and multitasking abilities in a fast-paced environment.</li>
<li>Proficiency in electronic medical records (EMR) systems, CRM software, and appointment scheduling tools.</li>
<li>Fluency in English (Arabic is an advantage).</li></ul></div>

Patient Affairs Specialist - Healthcare (Al Barsha 2 - Grove Mall)

Renaissance Hospital

Job Summary A Hospital PRO acts as a link between patients, families, doctors, and hospital management. The role focuses on patient assistance, communication, and maintaining the hospital&rsquo;s public image by ensuring smooth coordination and a positive patient experience.Key Responsibilities<ul><li>Greet and guide patients and patient party within the hospital</li><li>Assist patients / patient party with registration, appointments, and billing queries</li><li>Coordinate between patients / patient party, doctors, and hospital departments</li><li>Handle patient feedback, complaints, and concerns politely</li><li>Provide information about hospital services, procedures, and policies</li><li>Support admission, discharge, and insurance coordination processes</li><li>Maintain proper records and follow hospital protocols</li><li>Help improve patient satisfaction and hospital reputation</li></ul>Required Skills:<ul><li>Excellent communication and interpersonal skills</li><li>Polite, calm, and patient-friendly attitude</li><li>Problem-solving and coordination abilities</li><li>Ability to work in a fast-paced healthcare environment</li><li>Professional appearance and behavior</li></ul>Qualification:<ul><li>Graduate or BHM passed</li><li>MHA will be an added advantage</li></ul>Experience: 1 - 2 years in Hospital IndustryJob Types: Full-time, PermanentPay: ₹10,000.00 - ₹15,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

PRO (Patient Relationship Officer)

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