patient relations specialist

Johns Hopkins Aramco Healthcare

<div></div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Title</b></h2>
</div><div>PATIENT RELATIONS SPECIALIST.</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Family</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Function</b></h2>
</div><div>COO</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Code</b></h2>
</div><div>30009154</div></div><div><div><h2 class="jobSectionHeader"><b>
Reports to Job</b></h2>
</div><div>Director, Manager or Team Lead of Patient Relations</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description Summary</b></h2>
</div><div>The Patient Relations Specialist at Johns Hopkins Aramco Healthcare (JHAH) provides advanced.-level professional services to enhance patient satisfaction and uphold the organization&rsquo;s image. Responsibilities include handling and following up on patient and staff complaints, suggestions, and surveys, as well as managing special projects. The role involves overseeing the implementation of advanced Patient Relations programs and improvement initiatives.</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities %</b></h2>
</div><div>30</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Collaborate with senior management to align Patient Relations strategies with organizational goals and work with directors of other departments such as administrators risk management and legal services to ensure safe and effective patient processes
</li><li>Create and update patient relations policies and procedures and assist the Director and Senior Director with statistical reports business plans and budgets</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities %</b></h2>
</div><div>70</div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Handles complaints received from executive management senior medical advisor and Medical Services Management Department MSMD follows up and provides feedback to originators and senior management</li><li>
Utilizes academic expertise and knowledge to implement programs and serves on and leads committees and taskforce as appointed
</li><li>Works in collaboration with Directors of other departments to ensure adequate and safe patient process in place such as Administrators Risk Management and legal services</li><li>
Handle the investigation of Security code cases</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Education Required</b></h2>
</div><div>Master&rsquo;s degree in Health care administration or related field as required</div></div><div><div><h2 class="jobSectionHeader"><b>
Professional Certifications Required</b></h2>
</div><div>Medical terminology training is required. PX certificate is required.</div></div><div><div><h2 class="jobSectionHeader"><b>
Years of Experience</b></h2>
</div><div>Minimum 10 years&rsquo; experience in Patient experience, healthcare field or related field as required .</div></div><div><div><h2 class="jobSectionHeader"><b>
Languages</b></h2>
</div><div>English:Fully Proficient ; Arabic:Fully Proficient</div></div><div><div><h2 class="jobSectionHeader"><b>
Functional Competencies</b></h2>
</div><div><ul><li>Due Diligence</li><li>
Audit Reporting</li><li>
Data Collection</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core Competencies</b></h2>
</div><div><ul><li>Excellence</li><li>
Integrity</li><li>
Accountability</li><li>
Cybersecurity</li><li>
Person-Centered Care</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Acknowledgement</b></h2>
</div><div>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Title</b></h2>
</div><div>No</div></div><div><div><h2 class="jobSectionHeader"><b>
Supplemental Work/Experience/Education Information</b></h2>
</div><div>N/A</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Description</b></h2>
</div><div>N/A</div></div></div></div></div></div></div></div><p></p>

PATIENT RELATIONS SPECIALIST.

Oak Street Health, part of CVS Health

<div><p>At CVS Health, we&rsquo;re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.</p><p></p><p>
As the nation&rsquo;s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues &ndash; caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.</p><p></p><p><b>
Title:</b> Patient Relations Analyst</p><p></p><p><b>
Company:</b> Oak Street Health</p><p></p><p><b>
Role Description:</b></p><p></p><p>
The purpose of the Patient Relations Analyst (PRA) at Oak Street Health is to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention.</p><p></p><p>
Patient Relations Analysts (PRAs) are an integral part of the Oak Street Health care team. Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team and outreach team for questions regarding medicare and eligibility.</p><p></p><p>
Patient Relations Analysts are daily key players, particularly during Medicare's Open Enrollment, ensuring that our patients are informed of all their options surrounding Medicare. The Patient Relations Analysts will report to the Associate Patient Relations Manager or Practice Manager.</p><p></p><p><b>
Responsibilities:</b></p><ul><li>
Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan</li><li>
Serve as internal resource in the clinic on insurance questions for providers and staff</li><li>
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)</li><li>
Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage</li><li>
Manage the welcome visit and orientation process for new Oak Street Health patients</li><li>
Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs</li><li>
Support the clinic management team on operational activities as needed, including scheduling and billing</li><li>
Provide exceptional customer service</li><li>
Foster patient engagement through the design and execution of events, including center tours</li><li>
Other duties as assigned</li></ul><p></p><p><b>
What we're looking for</b></p><p></p><p><b>
Required Qualifications:</b></p><ul><li>
Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.</li><li>
US work authorization</li></ul><p></p><p><b>
Strongly Preferred Qualifications:</b></p><ul><li>
Proficiency in non-English languages like Spanish or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
Experience with helping patients or customers understand their insurance coverage</li><li>
A passion for working with others to create an unmatched patient experiences</li><li>
A problem-solving orientation and a flexible and positive attitude</li><li>
Sales background preferred</li><li>
Experience with and a supportive attitude toward our patient population of older adults</li><li>
CRM experience a plus</li><li>
Bachelor degree preferred, or equivalent experience</li><li>
Experience helping patients navigate the health care system, especially related to Medicare and Managed Care</li></ul><p></p><p><b>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$21.10 - $49.08<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:</p><ul><li><p><b>
Affordable medical plan options,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p><b>
No-cost programs for all colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p><b>
Benefit solutions that address the different needs and preferences of our colleagues</b> including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</p></li></ul><p></p><p>
For more information, visit https://jobs.cvshealth.com/us/en/benefits</p><p></p>
We anticipate the application window for this opening will close on: 10/01/2025<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Analyst,Patient Relations

Optum

<div><p>Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start <b>Caring. Connecting. Growing together.</b></p><p></p><p><br>
Optum West is redefining health care with a focus on health equity, affordability, quality, and convenience. From California to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.</p><p></p><p><br>
Patient Relations Liaison (PRL) collaborates with site leadership; Supervisor, Patient Relations; growth, retention, and marketing teams to identify opportunities and develop and implement growth and retention initiatives. Focuses on age-in, FFS and working beneficiary conversions into Medicare managed care plans. Serves as the on-site point of contact for prospective and existing patients as well as a supporting partner for external partners such as such as Agencies/Agents, and community organizations. Acts as the subject matter expert to guide patients on non-medical questions or concerns and patient / family navigator through our healthcare system to promote a positive patient experience.</p><p></p><p><br>
PRL will be responsible for onsite support for Optum locations in the following California Inland Empire area: Ontario, Chino, Eastvale, Lake Elsinore, Moreno Valley, Upland, Murrieta, Riverside and Corona Compton.</p><p></p><p><b><br>
Primary Responsibilities:</b></p><ul><li>
Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care, and concern with each internal and external customer</li><li>
Responsible for growth and retention of site-level membership; implements tactics and strategies related to AEP/OEP/SEP, age-ins, and FFS</li><li>
Manages and conducts prioritized outreach and tracks outcomes related to AEP/OEP/SEP, age-ins, FFS conversion to managed care plans and working beneficiaries</li><li>
Coordinates with the front office and care teams to drive completion of new patient orientations, Medicare surveys and awareness of services</li><li>
Executes new patient onboarding, gives new patients a tour of the facility and provides comprehensive explanation of benefits, forms, and guidelines</li><li>
Coordinates service recovery activities at the site with Supervisor, Patient Relations, and site management</li><li>
Leverages data analytics and available reporting to track progress against pre-defined growth and retention KPIs</li><li>
Drives new provider onboarding, transition action plan(s), and membership retention efforts from marketing and membership growth perspective</li><li>
Provides detailed feedback to growth team and PRL Supervisor on broker engagement and performance and makes recommendations on opportunities for improvement</li><li>
Documents consistently detailed outcomes of patient outreach and growth and retention events in CRM or other relevant systems</li><li>
Implements best practices related to patient experience and partners with site team to implement processes to maximize patient retention</li><li>
Conducts patient outreach for new, termed, and transitioned patients</li><li>
Supports provider transition action plan and membership retention efforts</li><li>
Coordinates patient retention efforts related to M&amp;A activities</li><li>
Provides support including training on Medicare Madness, in-clinic processes for AEP, SEP and FFS conversion and site-specific initiatives that impact the site operations team (i.e., Patient Appreciation Day)</li><li>
Partners with growth team and Supervisor, Patient Relations to plan and organize retention events (e.g., thank you events for patients and caregivers, provider transition, open house, meet and greets, &quot;Refer a Friend&quot; classes, etc.) as well as in-clinic OEP/SEP/AEP and marketing events</li><li>
Partners with marketing and growth teams to plan external marketing events and represents the organization at those events as needed</li><li>
Partner with the Growth team to identify growth opportunities and maintain relationships with Agencies/Agents, Health Plans, and community organizations to reach growth targets</li><li>
Uses, protects, and discloses Optum patients' protected health information (PHI) only in accordance with Health Insurance Portability and</li><li>
Accountability Act (HIPAA) standards</li><li>
Performs additional duties as assigned</li></ul><p></p><p><br>
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.</p><p><b>
Required Qualifications:</b></p><ul><li>
High school diploma, G.E.D.</li><li>
1+ years of experience in a healthcare setting</li><li>
Proficient in Microsoft office applications (Word, Excel, Power Point)</li><li>
Valid Driver License and access to reliable transportation that will enable occasional travel within a designated area</li></ul><p></p><p><b><br>
Preferred Qualifications:</b></p><ul><li>
Bachelor's degree</li><li>
Managed care and/or ambulatory care experience</li><li>
Experience in a quota-driven sales/marketing function</li><li>
Customer service experience</li><li>
Health Plans experience</li><li>
Bilingual in English and Spanish</li><li>
Excellent communication and customer service skills</li></ul><p></p><p><br>
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.41 to $41.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.</p><p></p><p><i><br>
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.</i></p><p></p><p><i><br>
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.</i></p><p></p><p><i><br>
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.</i></p></div>

Patient Relations Liaison II

Beverly Hills Specialist Hospital

<p><b>About Us</b></p><p>Bella Roma Specialty Hospital is a premier healthcare facility specializing in advanced plastic surgery, cosmetic dermatology, and wellness services. We pride ourselves on providing exceptional medical care, patient safety, and outstanding customer experience.</p><p><b>Position Overview</b></p><p>We are seeking a dedicated and patient-focused <b>Social Media Patient Relations Officer</b> to manage and respond to all patient inquiries received through our social media platforms (Instagram, Facebook, WhatsApp Business, etc.). The ideal candidate will be the first point of contact for potential patients online, ensuring timely, professional, and compassionate communication that builds trust and converts inquiries into consultations or bookings.</p><p><b>Key Responsibilities</b></p><ul><li>Respond promptly and professionally to patient inquiries, comments, and direct messages on all social media platforms.</li><li>Provide accurate information about hospital services, doctors, and treatments while maintaining compliance with hospital guidelines.</li><li>Coordinate with the Patient Relations and Marketing teams to ensure leads are followed up and converted into appointments.</li><li>Keep a daily record of all inquiries, follow-ups, and patient interactions.</li><li>Escalate complex medical inquiries to the appropriate department or physician.</li><li>Support social media engagement by fostering a positive and caring online community.</li><li>Ensure a consistent and empathetic brand voice across all communications.</li><li>Work with the Marketing team to provide insights into common patient questions and suggest content improvements.</li></ul><p><b>Requirements</b></p><ul><li>Previous experience in <b>patient relations, customer service, or social media management</b> (healthcare experience is an advantage).</li><li>Strong written and verbal communication skills in <b>English and Arabic</b> (additional languages are a plus).</li><li>Familiarity with social media platforms (Instagram, Facebook, WhatsApp, TikTok).</li><li>Patient-centric attitude with excellent interpersonal skills.</li><li>Ability to multitask and handle inquiries in a fast-paced environment.</li><li>Basic knowledge of healthcare services and confidentiality practices.</li><li>Diploma or Bachelor&rsquo;s degree in Communications, Marketing, Healthcare Administration, or related field preferred.</li></ul><p>Job Types: Full-time, Contract<br/>Contract length: 24 months</p><p>Pay: From AED4,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Social Media Patient Relations Officer: 3 years (Preferred)</li><li>healthcare: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>arabic (Preferred)</li></ul>

Social Media Patient Relations Officer

Hartford HealthCare

<div><p><b>Location Detail: </b>85 Seymour Street - HHMOB (10117)</p><p><b>
Shift Detail: </b>Monday -Friday Remote position. In office training for the first month required and in office meetings as needed.</p><p>
Work where <b>every moment</b> matters.</p>
<p>
Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.</p>
<p>
Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.</p>
<p><b>
Job Description</b></p>
<p>
The role is responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency. Provides day-to-day operational, technical and problem-solving leadership on administrative matters including, but not limited to: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization. Supervises the administrative and clinical staff and practice operations including scheduling, work flow, service delivery and employee performance.</p>
<p>
The role of the Neurosurgery Patient Navigator is crucial to the success of our patients and the neurosurgical programs. This team member will be the guide for patients as they begin and progress through their neurosurgical journey.</p>
<p>
Responsibilities of this position include being the first contact for prospective patients, collaboration with our marketing team, management of incoming referrals and completing registration for education sessions and scheduling consultations. Provides maintenance of our patient tracking system, assistance with patient questions, and help coordinating appointments required for preparation prior to surgery. The navigator will be responsible for regular follow up with patients, monitoring progress and coaching the patients through the process to completion. Communication is handled in person, by phone, email and within the EMR system.</p>
<p>
Navigators work with the clinical teams and providers to identify patients who are ready to proceed to surgery. Partnership with management on metrics, reporting, and patient experience is included, in addition to preparation of the patient file, request and submission of cases for insurance approval.</p>
<ul><li> Attends, coordinates and hosts Patient Information Seminars either in person or virtually. Researches and updates internal resource directory for any changes to criteria. Subsequently reaches out to attendees to discuss neurosurgical programs and make initial appointments. Assists with setting up patient transportation, translator services and public programs as needed.</li></ul>
<ul><li> Daily communication to patients via phone, email or MyChart to insure patient progress is successful and on track.</li></ul>
<ul><li> Coaches&rsquo; patients on neurosurgical programs or insurance policy guidelines, IE smoking cessation, nutrition and Behavioral Health visits.</li></ul>
<ul><li> Enters and maintains patient data in tracking logs, utilizing RedCap, Excel or other medium as the patient moves through their journey. Responsible to insure these sources are always kept up to date and are complete for turn over to Surgery Scheduler upon completion of the work up. Manages patient no show policy, closes cases, reaches out to patients to discuss program noncompliance and works to insure patient gets back on track.</li></ul>
<ul><li> Working with self-pay patients, liaison between hospital, anesthesia and neurosurgery offices. Reaches out to insurance payers to verify or confirm specialist benefit information. Relays any pertinent information to patient. Ensures receipt of insurance authorizations for referrals as needed.</li></ul>
<ul><li> Interacts with Nurse Navigators daily on patient progress, mitigating any issues or non-compliance, devising a plan for the patient and documenting in EMR.</li></ul>
<ul><li> Community outreach, attending functions or events on behalf of Neurosurgery.</li></ul>
<ul><li> Apply Lean processes, creating and modifying standard work for process improvement. Works with RN, PSC staff to manage the providers schedule to insure template utilization and patient satisfaction.</li></ul>
<ul><li> Monthly participation in Interdisciplinary Team Meetings to discuss high risk patients. Monthly data reporting and monitoring.</li></ul>
<ul><li> Perform other related duties as required.</li></ul><h3 class="jobSectionHeader"><b><br>
Qualifications</b></h3><br>
<ul><li> 5 years of patient relations in healthcare setting</li></ul>
<ul><li> Previous surgical experience. Neurosurgical experience highly preferred</li></ul>
<ul><li> Strong organizational skills</li></ul>
<ul><li> Ability to effectively communicate with other medical providers and their offices, patients and families, and rehabilitation teams in order to promote seamless referral coordination and scheduling.</li></ul>
<ul><li> Ability to work effectively as a team member within the organization and with customers</li></ul><br>
<p></p>
<p>
We take great care of careers.</p>
<p>
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is <b>your moment.</b></p></div>

Patient Navigator - Neurosurgery

<div><p>At CVS Health, we&rsquo;re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.</p><p></p><p>
As the nation&rsquo;s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues &ndash; caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.</p><p></p><p><b>
Title:</b> Patient Relations Analyst - Float</p><p></p><p><b>
Company:</b> Oak Street Health</p><p></p><p><b>
Location: </b>Various within Brooklyn</p><p></p><p><b>
Role Description:</b></p><p></p><p>
The purpose of the Patient Relations Analyst (PRA) at Oak Street Health is to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention.</p><p></p><p>
Patient Relations Analysts (PRAs) are an integral part of the Oak Street Health care team. Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team and outreach team for questions regarding medicare and eligibility.</p><p></p><p>
Patient Relations Analysts are daily key players, particularly during Medicare's Open Enrollment, ensuring that our patients are informed of all their options surrounding Medicare. The Patient Relations Analysts will report to the Associate Patient Relations Manager or Practice Manager.</p><p></p><p><b>
Responsibilities:</b></p><ul><li>
Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan</li><li>
Serve as internal resource in the clinic on insurance questions for providers and staff</li><li>
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)</li><li>
Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage</li><li>
Manage the welcome visit and orientation process for new Oak Street Health patients</li><li>
Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs</li><li>
Support the clinic management team on operational activities as needed, including scheduling and billing</li><li>
Provide exceptional customer service</li><li>
Foster patient engagement through the design and execution of events, including center tours</li><li>
Other duties as assigned</li></ul><p></p><p><b>
What we're looking for</b></p><p></p><p><b>
Required Qualifications:</b></p><ul><li>
Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.</li><li>
US work authorization</li></ul><p></p><p><b>
Strongly Preferred Qualifications:</b></p><ul><li>
Proficiency in non-English languages like Spanish or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
Experience with helping patients or customers understand their insurance coverage</li><li>
A passion for working with others to create an unmatched patient experiences</li><li>
A problem-solving orientation and a flexible and positive attitude</li><li>
Sales background preferred</li><li>
Experience with and a supportive attitude toward our patient population of older adults</li><li>
CRM experience a plus</li><li>
Bachelor degree preferred, or equivalent experience</li><li>
Experience helping patients navigate the health care system, especially related to Medicare and Managed Care</li></ul><p></p><p><b>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$21.10 - $49.08<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:</p><ul><li><p><b>
Affordable medical plan options,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p><b>
No-cost programs for all colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p><b>
Benefit solutions that address the different needs and preferences of our colleagues</b> including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</p></li></ul><p></p><p>
For more information, visit https://jobs.cvshealth.com/us/en/benefits</p><p></p>
We anticipate the application window for this opening will close on: 10/01/2025<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Analyst, Patient Relations-Float (On Site)

GERI CARE HOSPITAL

<p><b>Key Responsibilities:</b>1. <b>Patient &amp; Family Support:</b></p><ul><li>Welcome and orient elderly patients and their caregivers upon admission.</li><li>Serve as the main point of contact for non-clinical concerns throughout the patient&rsquo;s stay.</li><li>Assist patients and families in understanding hospital policies, procedures, and services.</li></ul><p>2. <b>Communication Facilitation:</b></p><ul><li>Coordinate between patients, families, doctors, nurses and administrative staff.</li><li>Ensure timely communication of care plans, discharge processes, and follow-up requirements.</li><li>Translate complex medical language into simple terms when necessary.</li></ul><p>3. <b>Complaint Handling &amp; Resolution:</b></p><ul><li>Receive and document patient or caregiver concerns and complaints.</li><li>Work with appropriate departments to resolve issues quickly and satisfactorily.</li><li>Escalate serious concerns to senior management when required.</li></ul><p>4. <b>Patient Satisfaction &amp; Feedback:</b></p><ul><li>Conduct patient satisfaction surveys or interviews during and after discharge.</li><li>Analyze feedback and suggest improvements to enhance the patient experience.</li><li>Implement initiatives that promote elderly-friendly services.</li></ul><p>5. <b>Administrative Duties:</b></p><ul><li>Maintain detailed records of patient interactions and issue resolutions.</li><li>Support in the documentation and communication related to patient discharge and follow-ups.</li><li>Collaborate with billing or admissions staff for seamless administrative processes.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Healthcare Management, Social Work or related field.</li><li>Prior experience (2&ndash;3 years) in patient relations or customer service in a healthcare setting, preferably in geriatrics.</li><li>Knowledge of geriatric patient needs and hospital workflows is a strong advantage.</li></ul><p>Job Types: Full-time, Permanent</p><p>Work Location: In person</p>

Patient Relationship Manager

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