patient representative

Cabarrus Rowan Community Health Center

<div>Title: Patient Representative I 
Department: Patient Services 
Status: Non-Exempt 
Position Classification/Category: Clerical 
Level: N/A 
Location: Assigned Clinic 
Hourly Pay Range: 
Reports To: Site Coordinator 
Direct Reports: N/A 
Summary of Position 
Under the direct supervision of the Site Coordinator, this position is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and payments. The Patient Representative facilitates patient entry into Cabarrus Rowan Community Health Centers (CRCHC), including greeting client, answering phone calls, and scheduling appointments. 
Minimum Qualifications 
Ability to read, write and comprehend the English language. Communicates effectively. Must be able to sit and stand for long periods of time. Ability to effectively maintain confidentiality of records and communicate with all levels of personnel. 
<ul><li></li></ul>
Experience: One year or less of clerical experience in an office setting 
<ul><li></li></ul>
Additional skills required: Requires excellent organizational, problem solving and critical thinking skills. Strong basic computer skills required. Able to maintain confidentiality and work collaboratively in a team environment. 
<ul><li></li></ul>
Additional skills preferred: Bilingual in Spanish and English 
Education: High school diploma or GED. Associates Degree preferred. 
Certification(s)/Licensure: N/A 
Physical Requirements: 
The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. 
<ul><li></li></ul>
Repetitive movement of hands and fingers &ndash; typing and/or writing. 
<ul><li></li></ul>
Occasional standing, walking, stooping, kneeling or crouching. 
<ul><li></li></ul>
Reach with hands and arms. 
<ul><li></li></ul>
Talk and hear. 
Key Responsibilities 
1. 
Demonstrate the ability to express the high-quality level of customer service to all patients, staff, board members, providers, and vendors. 
2. 
Can verbalize knowledge of chain of command and direct supervisor information. 
3. 
Reports on time and checks schedule and organizes patient flow. 
Cabarrus Rowan Community Health Centers 
Patient Representative I October 9, 2025 2 of 3 
4. 
Demonstrates ability to obtain payment information and ability to create claim to be submitted for reimbursement. 
5. 
Can verbalize knowledge of required screening forms for UDS and other QI. 
6. 
Maintains accurate documentation and registration updates in EMR based on documentation procedures. 
7. 
Demonstrate ability to adhere to scheduling protocol as it relates to scheduling of all appointment types (including medical, behavioral health, psych, dental, ambulatory procedures) 
8. 
Demonstrate ability to adhere to clinical protocol to assist patient with appointments and re-routing patient to triage as necessary. 
9. 
Under adequate supervision, demonstrates ability to explain the sliding scale program to all patients and accurately process the program application. 
10. 
Under adequate supervision, demonstrates the ability to compose messages to provider/staff regarding patient communication. 
11. 
Demonstrates accurate knowledge and comprehension of patient registration duties not limited to medical, dental, referral information, and insurance verification information. 
12. 
Demonstrates accurate ability to enter patient registration information into EMR system. 
13. 
Verbalizes knowledge of HIPAA, patient demographic, and benefits information. 
14. 
Maintains safe, secure, and healthy work environment by following and enforcing established policies and procedures while providing compassionate care to patients. 
15. 
Maintains patient confidentiality and protects operations by keeping protected health information confidential and secure. 
16. 
Participates in mandatory in-services and drills, attends staff meetings and other trainings, including appropriate educational trainings offered on regular basis for professional development. 
17. 
Maintains strict adherence to infection control guidelines established by the organization. 
18. 
Work early /night clinic and weekends as needed. 
19. 
Ability to travel to other CRCHC to cover as needed. 
20. 
Translation services will be expected upon request from management. 
21. 
Perform other duties as assigned.</div>

Patient Representative

Sun River Health

<div><div><div>Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a Full Time Patient Representative/Front Desk Receptionist to join our team in our Goshen, NY site.
A Patient Representative/Front Desk Receptionist is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills. This staff member will be responsible for all aspects of the registration and appointment process for patients. The staff member plays an integral role in the medical care team as the access point for patients to receive care. She/he will perform job duties in compliance with systems and job specific standards.
Essential Duties and Responsibilities for a Patient Representative/Front Desk Receptionist:
<ul><li>Assist with daily reception activities and ensure that all processes needed for patient services are initiated.
</li><li>Communicates effectively with team members and patients all aspects of service.
</li><li>Responsible for telephone and mail contact with patients.
</li><li>Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services.
</li><li>Distributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materials.
</li><li>Verifies all insurance and sets fees based on the sliding scale fee.
</li></ul>Minimum Education Requirement: High School diploma/GED
Minimum Work-Related Experience: 2-4 years
Preferred Specialized Skills &amp; Knowledge: Bilingual in both English and Spanish (orally and written)
</div></div><div>Job Type: Full Time
</div><div>Pay: $20.00 - $23.13 per hour</div></div>

Patient Representative - Goshen

<div><div><div>Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a Full Time Patient Representative/Front Desk Receptionist to join our team in our Brentwood, NY site.
A Patient Representative/Front Desk Receptionist is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills. This staff member will be responsible for all aspects of the registration and appointment process for patients. The staff member plays an integral role in the medical care team as the access point for patients to receive care. She/he will perform job duties in compliance with systems and job specific standards.
Essential Duties and Responsibilities for a Patient Representative/Front Desk Receptionist:
<ul><li>Assist with daily reception activities and ensure that all processes needed for patient services are initiated.
</li><li>Communicates effectively with team members and patients all aspects of service.
</li><li>Responsible for telephone and mail contact with patients.
</li><li>Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services.
</li><li>Distributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materials.
</li><li>Verifies all insurance and sets fees based on the sliding scale fee.
</li></ul>Minimum Education Requirement: High School diploma/GED
Minimum Work-Related Experience: 2-4 years
Preferred Specialized Skills &amp; Knowledge: Bilingual in both English and Spanish (orally and written)
</div></div><div>Job Type: Full Time
</div><div>Pay: $20.00 - $23.13 per hour</div></div>

Patient Representative - Brentwood

<div><div><div>Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a Full Time Patient Representative/Front Desk Receptionist to join our team in our Patchogue, NY site.
A Patient Representative/Front Desk Receptionist is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills. This staff member will be responsible for all aspects of the registration and appointment process for patients. The staff member plays an integral role in the medical care team as the access point for patients to receive care. She/he will perform job duties in compliance with systems and job specific standards.
Essential Duties and Responsibilities for a Patient Representative/Front Desk Receptionist:
<ul><li>Assist with daily reception activities and ensure that all processes needed for patient services are initiated.
</li><li>Communicates effectively with team members and patients all aspects of service.
</li><li>Responsible for telephone and mail contact with patients.
</li><li>Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services.
</li><li>Distributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materials.
</li><li>Verifies all insurance and sets fees based on the sliding scale fee.
</li></ul>Minimum Education Requirement: High School diploma/GED
Minimum Work-Related Experience: 2-4 years
Preferred Specialized Skills &amp; Knowledge: Bilingual in both English and Spanish (orally and written)
</div></div><div>Job Type: Full Time
</div><div>Pay: $20.00 - $23.13 per hour</div></div>

Patient Representative - Patchogue

Bronson Healthcare

<div>CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only.
Love Where You Work!
Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.
If you&rsquo;re ready for a rewarding new career, join Team Bronson and be part of the experience.<h2 class="jobSectionHeader">
Location</h2>
BHG Bronson Healthcare Group<h2 class="jobSectionHeader">
Title</h2>
Patient Representative - BMH ED - Full Time - Days
Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization. Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments. Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required. Ability to resolve patient financial issues and negotiate payment arrangements. Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle. Position works in a team environment and delivers exceptional customer service. Other duties as assigned. Employees providing direct patient care must demonstrate competencies specific to the population served.<ul><li>
High school diploma or general education degree (GED) required.</li><li>
Patient Representatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am. This standby rotation could occur from two to no more than six times a year.</li><li>
Previous customer service experience required.</li><li>
Medical Terminology, CPT and ICD-10 coding strongly preferred.</li><li>
Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment.</li><li>
Experience with multiple computer applications/operating systems, and office machines.</li><li>
Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights.</li><li>
Knowledge of revenue cycle components and his/her role in the ability to impact the overall process.</li><li>
Knowledge of the impact of accurate registration has on patient satisfaction.</li><li>
Analytical skills to solve simple to semi complex problems.</li><li>
Organization, prioritization and time management skills.</li><li>
Concentrate and pay close attention to detail.</li><li>
Ability to multi-task.</li><li>
Be flexible to facilitate change.</li><li>
Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.</li><li>
Greets and/or registers patients accurately and efficiently.</li><li>
Verifies insurance eligibility using online systems.</li><li>
Provides and/or completes required patient forms.</li><li>
Collects and enter payments, follows required balancing procedures.</li><li>
Analyzes, interprets and enters physician orders.</li><li>
Scans and indexes forms.</li><li>
Schedules and communicates appointment information accurately and efficiently for multiple facilities and ancillary departments.</li><li>
Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria.</li><li>
Accurately completes assigned work queues.</li><li>
Identify financial counseling needs.</li><li>
Maintains confidentiality in verbal, written and electronic communication.</li><li>
Follows established processes, protocols, and workflows.</li><li>
Takes initiative to resolve problems and meet patient needs.</li></ul>
For Cancer Center ONLY:<ul><li>
Associate's degree in related field, or 2 years related experience and/or training in a healthcare environment preferred. (Would consider 2 years of experience in a business office setting)</li><li>
Certified Healthcare Access Associate (CHAA) Preferred</li></ul><ul><li>Assist employees and visitors with any concerns they might have.
</li><li>assume overall responsibility for the safety and security of designated areas.
</li></ul>* Monitor security cameras *Identify potential security risks and respond accordingly<h2 class="jobSectionHeader">
Shift</h2>
12 Hour Day Shift<h2 class="jobSectionHeader">
Time Type</h2>
Full time<h2 class="jobSectionHeader">
Scheduled Weekly Hours</h2>
36<h2 class="jobSectionHeader">
Cost Center</h2>
1202 Patient Access ER (BHG)
Agency Use Policy and Agency Submittal Disclaimer<div>
Bronson Healthcare Group and its affiliates (&ldquo;Bronson&rdquo;) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies (&quot;Recruiters&quot;) in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.</div></div>

Patient Representative - BMH ED - Full Time - Days

CHRISTUS Health

<div>Description 
Summary:
Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.
Responsibilities:
<ul><li>Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database. Assures that information in patient account is accurate.</li><li>
Assists with answering phones, taking messages and assisting with patient and staff inquiries.</li><li>
Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner.</li><li>
Schedules appointments for patients in accordance with physician guidelines.</li><li>
Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested.</li></ul>
The following duties may also be performed: 
<ul><li>Checks in patients, verifies and updates necessary information in the medical record. Assists patients with completing all necessary forms.</li><li>
Scheduled appoints according to clinician template and follows office scheduling policies.</li><li>
Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims.</li><li>
Screens visitors and responds to routine requests for information.</li><li>
Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).</li><li>
Maintains strict confidentiality.</li><li>
Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.</li><li>
Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control.</li><li>
Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health&rsquo;s cultural diversity objectives.</li><li>
Supports and adheres to CHRISTUS Service Guarantee.</li><li>
Performs other related work as assigned by leadership.</li></ul>
Requirements:
<ul><li>High school diploma or equivalent.</li><li>
Knowledge of managed care preferred.</li><li>
Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.</li><li>
Excellent interpersonal and communication skills and good math knowledge essential.</li><li>
Some College Preferred</li><li>
Three or more years of experience in a health care organization.</li><li>
ICD9 and CPT coding (advanced skills) Preferred</li><li>
Experience with charge posting or collections Preferred</li></ul>
Work Schedule: 
8AM - 5PM Monday-Friday
Work Type:
Full Time</div>

Clinic Patient Representative Senior - Administration

PATERSON COMMUNITY HEALTH CENTER

Who we are: We provide the best possible healthcare to our neighbors in Paterson and the surrounding communities. We live our values by providing primary health care to everyone regardless of their ability to pay at sites throughout Paterson.How you can make an impact: As a Patient Service Representative, you will ensure all applicable registration and financially related data is captured accurately. You will contribute your stellar work ethic and provide exceptional service to every patient and visitor who comes to our Community Health Center.Schedules Vary: Monday &ndash; Friday, day shift from 8 am - 5:00 pmWhat You Will Do: 1. Welcome patients to the Paterson Community Health Center.2. Explain insurance options and register patients.3. Collect co-payments, provide receipts, balance daily records, and day-end reconciliation.4. Update insurance information when appropriate.5. Verify insurance enrollment, eligibility, benefits, and out-of-pocket responsibility.6. Schedule appointments in compliance with current policy. 7. Obtain Consent for Medical Treatment and Release of Medical Records Information. 8. Accurately complete computer data entry. 9. Work in an organized, efficient manner to maintain an orderly flow of patients 10. Maintain a file system necessary for proper organization of work. 11. Scan documents. 12. Obtain patient release forms in accordance with patient confidentiality policies. 13. Make patient calls as directed by the physicians/providers and Nurse Manager. 14. Records and distributes incoming correspondence, mail results, medical documents, etc. 15. Confirm appointments as needed. 16. Answer incoming telephone calls and take accurate messages.What you Bring: &sect; A passion for helping patients.&sect; A High School diploma or an equivalent of 1 to 3 years&rsquo; experience in an applicable healthcare setting is preferred.&sect; Bilingual&sect; 1 year of health insurance verification experience is desired, not required.&sect; Professional attitude and appearance Interpersonal skills.&sect; Excellent verbal and written communication skills.&sect; Creativity and resourcefulness.Reasonable accommodations may be made to enable individuals with disabilities to perform their essential functions, as required under the Americans with Disabilities Act (ADA) or other applicable state/local law.Paterson Community Health Center is an Equal Opportunity EmployerReports to (title): Senior Patient Service Representative Lead and Deputy Patient Service RepresentativeBenefits: Dental InsuranceHealth insuranceLife insurancePaid time offJob Type: Full-timePay: From $17.00 per hourBenefits:<ul><li>403(b)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid orientation</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Patient Service Representative

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