patient scheduling coordinator

Regional Cancer Care Associates LLC

<div>Overview:
<div>
Join RCCA as a Scheduling Coordinator and play a vital role in ensuring a seamless patient experience! As a Scheduling Coordinator, you'll be at the heart of our operations, efficiently managing patient appointments and tests. You'll handle all incoming calls with professionalism, directing them to the appropriate personnel and ensuring clear communication between patients and our dedicated medical staff. This role may also involve coordinating external and surgical scheduling.</div><div></div><div> 
Become a crucial link in our healthcare team, helping us deliver exceptional care every day.</div><div></div> 
Employment Type: Full Time
Location: Hackensack, NJ
Compensation: $15.58 - $21.00 Per Hour
Compensation packages based on your unique skills, experience, and qualifications 
As of the date of this posting, RCCA offers a comprehensive benefits package for this position, subject to eligibility requirements. In addition to the salary, we provide: Health, dental, and vision plans, Wellness program, Health savings account - Flexible spending accounts, 401(k) retirement plan, Life insurance, Short-term disability insurance, Long-term disability insurance, Employee Assistance Program (EAP), Paid Time Off (PTO) and holiday pay, Tuition discounts with numerous universities. 
We believe these benefits underscore our commitment to the well-being and professional growth of our employees. 
<div></div>
Responsibilities:
<ul><li>Answers all incoming calls, assesses callers&rsquo; needs, directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner.</li><li>
Efficiently schedules new patients, patient referrals, and returning patients in computer system in accordance with physician and/or office guidelines. For new and or referred patients, sets up in system with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.</li><li>
Obtains and enters all authorization and correspondence relating to referrals in patients&rsquo; charts and/or electronic medical records (EMR).</li><li>
Collects co-pays, deductible and other out-of-pocket amounts at time of visit.</li><li>
Maintains primary office scheduling template containing all physician meetings, satellite schedule, rounding and call coverage.</li><li>
Arranges for patients to have financial counseling as needed.</li><li>
Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.</li><li>
Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.</li><li>
Prepares correspondence, memos, forms, and other typing as requested by supervisor.</li><li>
May schedule outpatient appointments/testing/surgeries and hospital admissions upon request. Obtains necessary pre-certification as required.</li><li>
May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed.</li><li>
May be responsible for follow up on all pre-operative tests to ensure cleared for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed.</li><li>
May be responsible for scheduling post-operative follow up appointments with Physicians.</li><li>
Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure.</li></ul>
Qualifications:
<ul><li>High school diploma or equivalent required. Minimum three years office experience, preferably in a medical office setting. Knowledge of medical terminology and coding required.</li><li>
Must have excellent communication skills, written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel) required.</li></ul><div>
PHYSICAL DEMANDS:</div><div>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.</div><div></div><div> 
COMPETENCIES:</div><ul><li>
Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; is regarded as reliable resource in the technical/functional area; accesses and uses other expert resources when appropriate</li><li>
Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.</li><li>
Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.</li><li>
Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them</li><li>
Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.</li></ul><div></div><div> 
WORK ENVIRONMENT:</div><div>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and public.</div></div><div></div>

Scheduling Coordinator

OneHealth

<div>
 
 
 Duties and Responsibilities
 
 
 
 
 Functional
 
 :
 
 <ul>
 <li>
 Customer Care Coordinator are the first contact point and will welcome/ greet the customer/ patients at the welcome desk/ reception desk.
 </li>
 <li>
 Manage front desk operations: Make sure that all customers/ patients be given the right service, conducts and, ensuring efficient and timely processing of patients, ensure smooth patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information, as well answering phone calls and scheduling appointments. Collects co-payments at time of service and manages daily cash receipts.
 </li>
 <li>
 Demonstrates excellent customer service, escorting patients, responds promptly to patient, physician and clinical requests, while verifying patient information, processing payments, and resolving any billing discrepancies.
 </li>
 <li>
 Maintain accurate and confidential patient records, updating files and documents as needed.
 </li>
 <li>
 Handling approval process while verifying patient information and processing the approval.
 </li>
 <li>
 Ability to perform upselling &amp; cross-selling / promoting services to our existing customer according to their needs.
 </li>
 <li>
 Handle patients queries personally or via email.
 </li>
 <li>
 Handle cash and bank related transactions if assigned and ensure100% accuracy.
 </li>
 <li>
 Record &amp; maintain all patients data. Ensure accurate &amp; timely data entry into the system with zero errors.
 </li>
 <li>
 Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
 </li>
 <li>
 Inform the patients about the available services, products, and promotions.
 </li>
 <li>
 Encourage patients to provide feedback on services provided and their overall experience.
 </li>
 <li>
 Ensure that the entire process is completed within the mandated Turn Around Time.
 </li>
 <li>
 Work closely with healthcare professionals to ensure seamless communication and coordination of patient care
 </li>
 <li>
 Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey.
 </li>
 <li>
 Maintain a professional and courteous manner while protecting confidential patient information.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s degree from reputable university.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 0-2 years
 </li>
 <li>
 Experience in medical center, customer service or related experience in a healthcare setting is preferred.
 </li>
 <li>
 Pharmaceutical/ Insurance/ medical/ healthcare background is a plus.
 </li>
 <li>
 Knowledge of patient registration, medical appointment scheduling, health insurance is a plus.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Very good in English.
 </li>
 <li>
 Superior written and verbal communication skills.
 </li>
 <li>
 Ability to organize and prioritize coordination of multiple jobs/assignments and remain levelheaded and focused even when faced with strict deadlines and last-minute deviations.
 </li>
 <li>
 Excellent communication skills and customer handling skills.
 </li>
 <li>
 Strong problem solving and analytical skills.
 </li>
 <li>
 Flexible team player.
 </li>
 <li>
 Eagerness to learn and be a pillar of support for the larger brand team.
 </li>
 <li>
 Proactive, Energetic, Action Oriented, and detail-driven
 </li>
 <li>
 Time Management.
 </li>
 </ul>
 
 
 
 
 
 Job expectations:
 
 
 <ul>
 <li>
 Customer Care Coordinator will work 48 hours per week.
 </li>
 <li>
 Customer Care Coordinator will be able to work based on rotational shifts so that the workload is kept fair to everyone/ colleagues.
 </li>
 <li>
 Medical Centers working hours are from 9:00 AM to 12:30 Midnight, the customer care coordinator will work 8 hours per day during these working hours rotationally.
 </li>
 <li>
 Ability to work flexible days and hours, including mornings, nights, weekends, and public holidays.
 </li>
 <li>
 Company operates shift patterns &amp; rosters that are designed around the needs of the business and medical center.
 </li>
 <li>
 Weekends/Off Days are variable/ change on a rotational weekly basis.
 </li>
 <li>
 Customer Care Coordinator could be relocated or assigned to another center/location based on business needs &amp; performance, either temporarily or permanently, and Employee will be informed in advance and will be fully aligned with the management.
 </li>
 <li>
 Punctuality: Responsible for arriving to work on time.
 </li>
 <li>
 Wearing company required full uniform according to management instructions and internal dress code policy.
 </li>
 <li>
 A formal training program is assured that Customer Care Coordinators are properly trained for the job, either online/web-based or instructor led training.
 </li>
 <li>
 Ensure full attendance &amp; completion of training course provided by the company.
 </li>
 </ul>
 
 
 
 
 
 Customer Care Coordinator position at Reception area
 
 
 <ul>
 <li>
 Customer Care Coordinator are the first to interact with customers and are the ambassadors of the business.
 </li>
 <li>
 Customer Care Coordinator are company frontliners and will work at Reception area.
 </li>
 <li>
 Customer Care Coordinator will learn and use medical terminologies, medical billing and coding.
 </li>
 </ul>
</div>

Customer Care Coordinator / Receptionist

Nand Imperial

Job Description &ndash; Patient CoordinatorJob Title: Patient Coordinator Department: Operations Openings: 4 Location: Jaipur Experience: 1&ndash;3 years Qualification: Any Graduate (MBA preferred)Key Responsibilities:<ul><li>Act as the primary point of contact for patients, ensuring excellent service and support.</li><li>Schedule and manage patient appointments efficiently.</li><li>Coordinate with doctors, staff, and departments to ensure smooth operations.</li><li>Maintain accurate patient records and handle documentation.</li><li>Address patient queries and provide timely assistance.</li></ul>Key Skills Required:<ul><li>Strong communication and interpersonal skills.</li><li>Good organizational and multitasking abilities.</li><li>Basic knowledge of MS Office and scheduling tools.</li><li>Customer-centric approach with problem-solving skills.</li></ul>Salary Range: &#8377;15,000 &ndash; &#8377;25,000 per month Joining: Immediate / Within 15 daysJob Type: PermanentPay: &#8377;15,000.00 - &#8377;25,000.00 per monthWork Location: In person

Patient Counselling-Jaipur-Female only

Minerva Research Solutions

<div><h2 class="jobSectionHeader">Job description</h2>
Minerva Research Solutions is a clinical trial management service provider. We aim to transform the landscape of healthcare and research with our quality clinical services. We support the biotech, medical, and pharma industries through all phases of the clinical trial lifecycle.
Our services include Data Operation, Recruitment Services, and Regulatory. Our goal is to speed up the lifecycle of novel therapies through streamlined processes, stringent timelines &amp; real-time solutions. Our clinical trial support services &amp; consultations are tailored to foster your product and requirements. 
 
We aim to deliver high-quality data and solutions to make your clinical trials a success. We follow stringent FDA and GCP regulations throughout all phases of the clinical trial process. 
 
Minerva Research Solution is looking for dynamic individuals in the role of Patient Enrollment Specialist responsible for screening new leads, conducting follow-ups, and documenting participants for assigned active clinical trials. This specialist contributes significantly to clinical trials by building a comprehensive database in the Clinical Trial Management System (CTMS) of willing and qualified study volunteers.
Industry:<ul><li>
Information Technology &amp; Services</li><li>
Hospital &amp; Health Care</li><li>
Clinical-Trials and Research Industry</li></ul>
Key Responsibilities:<ul><li>
Conduct phone interviews and screenings for prospective clinical study participants in US.</li><li>
Maintain an organized database of clinical study participants.</li><li>
Develop outreach strategies to enhance participant recruitment.</li><li>
Interact directly with study participants via phone calls, SMS, etc.</li><li>
Collaborate with Medical Staff (CRCs) to ensure adequate subject recruitment for each study.</li><li>
Enhance and maintain study documentation and volunteer records, including consent forms.</li><li>
Assist in sales, marketing, and outreach efforts as needed.</li><li>
Provide accurate study-related information to participants in US.</li><li>
Cultivate a safe, positive, and fast-paced work environment.</li><li>
Undertake other related duties and participate in special projects as assigned.</li></ul>
Behavioral Competencies:<ul><li>
Conceptual capability, problem-solving, and decision-making ability.</li><li>
Strong commitment to teamwork, work ethics, and etiquette.</li><li>
Effective planning and organizing skills with priority setting.</li><li>
Proactive knowledge and information sharing within the team.</li><li>
Customer-focused with strong communication skills.</li><li>
Active learning attitude with a continuous improvement mindset.</li></ul>
Minimum Qualifications:
Essential:<ul><li>
Bachelor&rsquo;s Degree in BDS, Pharm-D.</li><li>
Good knowledge of Clinical Trials.</li><li>
Computer literate with good knowledge of MS Office.</li><li>
Proficiency in the English language written and spoken both.(MANDATORY)</li><li>
Therapeutic Communication in English with US accent is preferred.</li><li>
6 months to 1 year experience in a relevant field.</li></ul>
Benefits:<ul><li>
Competitive salary and performance-based bonuses.</li><li>
Quarterly Bonus Structure.</li><li>
Medical health insurance coverage for you and your family (Spouse &amp; Children).</li><li>
Employees Old-age benefits coverage.</li><li>
40-hours Week.</li><li>
Exposure to US Market.</li><li>
Professional learning and development support.</li><li>
Generous vacation and paid time off.</li><li>
Employee assistance programs for mental health.</li><li>
Company-sponsored events and team-building activities.</li><li>
Diverse, professional and inclusive work environment.</li><li>
Opportunities for career growth.</li><li>
Cutting-edge technology and tools.</li><li>
Family-friendly policies, including parental leave.</li><li>
Commuter benefits or transportation assistance.</li><li>
Social responsibility and community involvement programs.</li></ul>
Openings:<ul><li>
Equal opportunity employers</li><li>
Full-time</li><li>
On-site job (Night shift)</li></ul> 
Work Schedule Timings:<ul><li>
Monday to Friday</li><li>
7 PM to 3 AM (transport facility provided for female staff only and allowance for male employees, additional night shift allowance)</li></ul>
G0ZQzZPfu6</div>

US Patient Enrollment Coordinator (Evening Shift)

HomeNurse4U

Job description:Visit patients&rsquo; home for performing clinical trial assessments as prescribed in the clinical study Protocol.&middot; Perform all assessments and procedures in accordance with the ICH GCP guidelines and local regulations.&middot; Monitoring of vital signs during home care; blood pressure, heart rate, recording of ECG, temperature and oximeter statistics&middot; Monitoring of blood glucose levels&middot; Complete evaluation tasks, including identifying changes in medication and vital signs.&middot; Administer Investigational Products to the patient according to the study protocol.&middot; Collect blood / biological samples as per the study protocol.&middot; Perform processing of blood samples using Centrifuge.&middot; Discard the generated Bio-Medical Waste during the visit by handing over to appropriate biowaste disposal agency.&middot; Confirm with the research team to discard the Bio Medical Waste at site or near local facilities.&middot; Complete the study documentation like Source Documents, QoL Questionnaires, Patient Diaries etc.&middot; Coordinate with PI and Clinical Trial Site team for the study related documentation /materials handover.&middot; Coordinate with the research team for shipment of samples.&middot; Keep the patient comfortable while performing the assessments.&middot; Coordinate and support scheduling patient visits, patient follow-ups, and completion of protocol required assessments by investigators.&middot; Escalate potential issues to Regional Project Coordinator/Central Project Coordinator and site team representative.Job Types: Contractual / Temporary, Freelance Contract length: 12 monthsPay: &#8377;1,000.00 - &#8377;1,300.00 per dayWork Location: Remote

Female Nurse - Clinical Research Nurse

Wee Care Clinic

Clinic reception and coordinator serves as the first point of contact for patients and visitors. They are responsible for managing front-desk operations including patient registration, appointment scheduling, billing assistance, and coordination between patients and Doctors to ensure efficient workflow and a high standard of customer service.Key Responsibilities:Greet patients and visitors warmly and professionally* Register patients, verify personal and insurance information* Schedule appointments* Handle incoming phone calls and respond to queries* Maintain patient records and ensure data entry accuracy* Coordinate with lab technicians and pathologists* Collect payments and issue receipts/invoices* Prepare daily reports of patient visits and transactions* Maintain a clean, organized, and welcoming reception area* Ensure confidentiality of patient information (HIPAA compliance or local privacy laws)Job Types: Full-time, Permanent, FresherPay: &#8377;10,000.00 - &#8377;15,000.00 per monthWork Location: In person

Clinic Receptionist

Brandon Suedekum MD PC

SUMMIT EYE SURGEONSLead Administrator &amp; Ophthalmic Surgery Coordinator As the Lead Administrator, you will be responsible for overseeing general protocols, tasks, and providing effective oversight of clinic operations. You will work closely with the practice manager to assess the practice at large and make necessary changes. You will also play a crucial role in maintaining high standards of excellence in patient care and employee performance.As a Surgery Coordinator, your primary focus will be on scheduling patients, counseling them about their surgery, and managing the necessary documentation. The responsibilities listed below should be seen in the context of these primary responsibilities, ensuring the highest quality of care and exceptional patient experience throughout the surgical process.Lead Administrator Responsibilities<ul><li>Uphold cleanliness and appearance standards of the practice at all clinics.</li><li>Delegate practice tasks to appropriate personnel and verify their completion.</li><li>De-escalate patient issues within your ability and escalate larger issues to higher management.</li><li>Monitor employee interactions and hold them accountable for their work and actions.</li><li>Enforce improvement trajectory for underperforming employees.</li><li>Monitor and optimize clinic schedules to avoid overbooking and mis-scheduling.</li><li>Maintain clinic flow and troubleshoot any issues that may arise.</li><li>Conduct staff debriefings to address challenges and suggest preventive measures.</li><li>Maintain constant communication with the practice manager regarding the aforementioned.</li><li>Preliminarily Interview potential candidates for open positions within the practice and collaborate with the practice manager during final interviews.</li></ul>Oversight<ul><li>Monitor employee interactions for current and potential issues.</li><li>Hold employees accountable for adhering to company rules and guidelines.</li><li>Monitor gaps in employee performance where further training may be necessary.</li><li>Escalate serious situations to higher management for assistance.</li></ul>Training<ul><li>Create training schedules for new hires.</li><li>Provide administrative task training for admin new employees.</li><li>Convey Summit Eye goals, protocols, and expectations to new employees.</li><li>Delegate technician task training to experienced technicians.</li><li>Oversee the training of clinic personnel and ensure consistency and adherence to scheduled training sessions.</li></ul>Surgery Coordinator Responsibilities:<ul><li>Welcome patients and visitors with a positive and warm disposition, ensuring they feel comfortable and cared for.</li><li>Maintain a rapport with patients, providing support and answering any questions they may have throughout their surgical journey.</li><li>Obtain necessary patient information for scheduling procedures accurately and efficiently.</li><li>Document findings and scheduling information within the practice management system, ensuring accurate records are maintained.</li><li>Ensure that surgical schedules are properly maintained, coordinating with the surgery center and referring practices as necessary.</li><li>Communicate effectively with the surgery center and referring practices to facilitate a seamless surgical process.</li><li>Provide the surgery center with the required information for each surgical case, ensuring all documentation is complete and accurate.</li><li>Confirm surgery details with patients over the phone, addressing any concerns or questions they may have.</li><li>Transfer patient information between electronic health record (EHR) systems, maintaining data integrity and accessibility.</li><li>Assist with various tasks related to the completion of surgical paperwork, ensuring all necessary documentation is accurate and completed in a timely manner.</li></ul>Qualifications:<ul><li>High School Diploma or GED required.</li><li>Previous experience in ophthalmology REQUIRED.</li><li>COA or COT certification is a plus.</li><li>Detail-oriented and able to multitask in a fast-paced environment.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and organizational abilities.</li><li>Ability to work collaboratively as part of a team.</li><li>Willingness to travel to different clinic locations regularly.</li></ul>Benefits:<ul><li>Competitive salary based on experience and abilities.</li><li>Medical and dental insurance.</li><li>401(k) plan with matching.</li><li>Paid time off, including 6 holidays.</li></ul>Schedule:<ul><li>Full-time position.</li><li>Travel to each of our locations about 2x/week for clinics. (Required)</li><li>North Scottsdale</li><li>Chandler</li><li>Peoria</li><li>Shifts may include 8-10 hours/day, but will generally not exceed 40 hours/week..</li></ul>Job Type: Full-timePay: $30.00 - $35.00 per hourExpected hours: No more than 40 per weekBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Ophthalmic Lead Administrator & Surgery Counselor/Coordinator

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