patient scheduling manager

Blue Ocean Dermatology

<p><b>Company Overview</b><br/>Blue Ocean Dermatology is a growing dermatology practice dedicated to providing exceptional skin care services. Our team is committed to delivering high-quality patient care in a welcoming and professional environment.</p><p><b>Job Overview</b><br/>We are seeking an experienced, organized, and detail-oriented Intake and Scheduling Manager to oversee daily operations of our reception area and call center team. The ideal candidate will possess strong management skills, medical office experience, and a passion for delivering outstanding customer service. This role involves overseeing front desk activities, managing call center operations, supervising staff, and ensuring compliance with healthcare regulations to support efficient clinic functioning.</p><p><b>Responsibilities</b></p><ul><li>Supervise and manage front desk and call center staff, including scheduling, training, and performance evaluations</li><li>Oversee patient scheduling, registration, and check-in processes to ensure a smooth patient flow. Maintain high-quality standards for front-office, call center, and data entry tasks.</li><li>Ensure high-quality customer service across all in-person and phone interactions</li><li>Handle patient complaints and emergency situations with professionalism. Ensure front desk staff greet patients warmly and create a welcoming environment.</li><li>Monitor call center metrics (call volume, wait times, resolution rates) and implement improvement</li><li>Develop and enforce standard operating procedures for front desk operations and call handling</li><li>Oversee insurance-related workflows, including eligibility verification and authorization processes</li><li>Ensure compliance with HIPAA regulations and maintain the confidentiality of patient records and medical information.</li><li>Collaborate with clinical staff to streamline patient flow, improve administrative workflows, and enhance patient experience.</li></ul><p><b>Experience</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Healthcare Administration, or related field (preferred)</li><li>1-2+ years if supervisory or management experience</li><li>1-2+ years of experience in front desk, medical office, or call center operations</li><li>Strong background in medical office management, including familiarity with EMR/EHR systems.</li><li>Experience in medical administrative support roles involving medical terminology, medical records management, and HIPAA compliance.</li><li>Must have strong knowledge of medical insurance processes, including: Insurance eligibility verification, prior authorizations and referral, understanding of payer requirements and guidelines</li><li>Excellent verbal and written communication abilities</li><li>Ability to analyze performance metrics and improve operational efficiency</li><li>Strong problem-solving and conflict resolution skills</li><li>Proficiency in Microsoft Office or similar tools</li><li>Ability to multitask in a fast-paced healthcare environment</li></ul><p>Pay: From $55,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Intake and Scheduling Manager

Flagler Health

<div>
 Flagler Health is a fast-growing healthtech company transforming how healthcare organizations deliver care through AI-powered workflow automation, remote patient engagement, and chronic care programs. Our platform has already served over 1.5 million patients and is trusted by providers and payers to improve efficiency, lower costs, and drive better outcomes. With a unique freemium model and minimal direct competition, we are poised to capture a large share of the +$5T U.S. healthcare industry.
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 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 The Patient Scheduler is responsible for managing appointment scheduling activities for partner clinics and provider groups, including new patient consults, follow-up visits, and rescheduled appointments. This role requires speed, accuracy, strong communication, and consistent adherence to clinic workflows, escalation procedures, and privacy requirements.
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 <br/>
 <strong>
  Core Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage and track patient scheduling activities for partner clinics and provider groups
  </li>
  <li>
   Scheduling patients for consults to discuss advanced treatment options according to practice-specific protocol
  </li>
  <li>
   Handle a high volume of inbound and outbound calls, with an expected volume of approximately 500&ndash;600 calls per week
  </li>
  <li>
   Answering patient questions and providing education related to recommended treatment options that supports the provider's recommended plan of care
  </li>
  <li>
   Reviewing treatment plans and provider notes in designated EHR systems and documenting pertinent information for efficient patient tracking and follow-up
  </li>
  <li>
   Communicate appointment details, scheduling instructions, and next steps clearly and professionally to patients
  </li>
  <li>
   Follow clinic-specific scheduling workflows, provider preferences, and escalation procedures consistently
  </li>
  <li>
   Maintain accurate documentation and protect patient information in compliance with HIPAA and all applicable privacy and confidentiality requirements
  </li>
  <li>
   Support additional scheduling, administrative, and operational duties as assigned
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance Expectations
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 </strong>
 This is a high-accountability role with clear expectations around productivity, quality, and reliability. Success in this role requires:
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 <ul>
  <li>
   Consistently manage 500&ndash;600 calls per week and deliver scheduling results across assigned accounts, with a target of at least 2 bookings per account and no fewer than 6 total bookings per day.
  </li>
  <li>
   Maintain strong accuracy in scheduling, patient demographics, insurance entry, and visit-related documentation
  </li>
  <li>
   Keep work queues, follow-ups, and assigned tasks current and complete
  </li>
  <li>
   Demonstrate reliability, responsiveness, and professionalism in a remote work environment
  </li>
  <li>
   Follow workflows exactly and escalate issues promptly when needed
  </li>
  <li>
   Deliver a positive and efficient patient experience on every interaction
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   <br/>
  </li>
 </ul>
 Failure to meet productivity, quality, documentation, attendance, or workflow expectations may result in performance management.
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 <strong>
  Qualifications
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  <br/>
 </strong>
 <ul>
  <li>
   Prior experience in patient scheduling, healthcare operations, medical front desk, or a similar high-volume coordination role
  </li>
  <li>
   Ability to navigate various EHR systems and handle patient information accurately
  </li>
  <li>
   Ability to communicate confidently and empathetically with patients over the telephone using clear communication skills
  </li>
  <li>
   Excellent organizational skills and attention to detail
  </li>
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   Ability to multitask and prioritize responsibilities in a fast-paced environment
  </li>
  <li>
   Ability to work independently and maintain consistent performance in a remote setting
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   <br/>
  </li>
 </ul>
 <strong>
  Compensation And Benefits
  <br/>
  <br/>
 </strong>
 This position is an exempt full-time role with annual base compensation of $50,000-$55,000, based on experience, paid in accordance with the Company's payroll practices.
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 <strong>
  Our values
  <br/>
  <br/>
 </strong>
 This is what you can expect of your teammates at Flagler:
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 <ul>
  <li>
   Persistence + ownership of outcomes: We wear many hats and aren&rsquo;t afraid to run through walls to solve hard problems.
  </li>
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   Personal + professional growth: We push ourselves to learn new things and embrace challenges, even if it means that we sometimes fail.
  </li>
  <li>
   Don&rsquo;t take things personally: We value and react quickly to constructive feedback.
  </li>
  <li>
   Speed is our ally: In the fast-paced world of startups, we understand the value of moving swiftly. We thrive on the adrenaline of working rapidly.
  </li>
  <li>
   Be Right: We are highly detailed oriented and try to be right, a lot.
  </li>
 </ul>
</div>


Patient Scheduler

Diversified Radiology

<div><div><i>Diversified Radiology is a thriving and growing 75+ radiologist group founded in 1927 and partnered with Lumexa Imaging. Our practice is dedicated to providing quality, subspecialized care and expertise in Denver, Colorado and throughout the nation via teleradiology. Our practice is truly &lsquo;diversified&rsquo; providing subspecialized diagnostic and interventional excellence to improve patient care with different hospital systems, independent outpatient imaging centers, tertiary care centers, community hospitals, specialty practices, and stand-alone ED and urgent care centers in 18 states and growing. Our case mix and complexity rivals that of teaching hospitals, but in a relaxed practice setting that values work/life balance.</i></div><div></div><div><br>
<h3 class="jobSectionHeader"><b>
Join Diversified Radiology&rsquo;s Operations Team: Remote or Hybrid (Denver, CO)</b></h3>
</div>
<div></div><div>The Physician Scheduling Specialist is responsible for the comprehensive management of the physician and physician extenders schedules across all service lines. This role ensures efficient allocation of clinical resources, maintains accurate and compliant scheduling data, and supports operational continuity through proactive coordination with physicians, administrators, and department leaders.</div>
<h3 class="jobSectionHeader"><b>Essential Functions:
</b></h3><div><div><ul><li>Create, manage, and maintain physician and physician extender schedules based on clinical demand and provider availability by ensuring shifts are updated and align with staffing and volume demands.</li></ul>
<ul><li>Ensure appropriate vacation coverage, manage shift swaps, volunteer shifts, and approved time off by collaborating with sub-specialty core members and operational leadership to confirm shifts, while promptly addressing and communicating any coverage gaps.</li></ul>
<ul><li>Support subspecialty cores and independent RAD schedulers by providing scheduling guidance and direct assistance where needed.</li></ul>
<ul><li>Serve as system administrator and subject matter expert for the scheduling/workforce management platform (e.g., QGenda).</li></ul>
<ul><li>Manage user access, permissions, and system security. Maintain accurate provider profiles including specialties, credentials, partner status, and contact information.</li></ul>
<ul><li>Configure and optimize system settings, scheduling rules, and workflows to meet operational needs.</li></ul>
<ul><li>Create and maintain provider schedules, shifts, and system structures (e.g., reading slots, seats).</li></ul>
<ul><li>Ensure data accuracy, integrity, and compliance within scheduling systems and associated data warehouses.</li></ul>
<ul><li>Monitor and track wRVU&rsquo;s, extra shifts, target productivity, radiologist percentages, shift rate changes, special shifts, and IT downtimes, ensuring physician targets are accurate.</li></ul>
<ul><li>Perform daily reconciliations of overlapping shifts and shifts worked outside of standard reading hours, including wRVU and SOS validations. Collaborate with team members to ensure accurate oversight of Locum schedules.</li></ul>
<ul><li>Coordinate Physician and Physician Healthcare Extender credentialing by requesting and maintaining appropriate credentials for various subspecialties, as collaborates with facilities to align and maintain procedural Delineation of Privileges on skills and privileges.</li></ul>
<ul><li>Oversee the timely creation of reports for tracking, scheduling, payroll, core leads, IR clinic, and other reports as requested by Finance, ensuring proper maintenance and reporting within the data warehouse.</li></ul>
<ul><li>Collaborate with Finance team and payroll prior to the processing of payroll to report physician excess shifts, reviewing and reconciling payroll reports to ensure radiologists are accurately compensated for stipends, blue days, transfers, payroll corrections, admin days, and settle ups.</li></ul>
<ul><li>Provide timely communication of errors and notifies applicable parties of the plan of action, including affected Physicians and Physician Extenders, applicable operational staff, HR, payroll, finance, and others as needed.</li></ul>
<ul><li>Maintains current staff and task phone numbers, along with other relevant information, within the scheduling software.</li></ul>
<ul><li>Provides backup to the Office Manager in overseeing the lodging schedules for remote reading sites within the scheduling software, and condominium arrangements, including cleaning and maintenance</li></ul>
<ul><li>Performs all other general administrative duties as assigned or required.</li></ul>
</div></div><h3 class="jobSectionHeader"><b>Education/Experience:</b></h3><div>
<ul><li>Must have a High School Diploma or GED</li>
<li>Bachelor&rsquo;s degree in healthcare administration or related discipline preferred but not required; relevant years of experience will be considered in lieu of a degree</li>
<li>Demonstrated proficiency in automated scheduling software, as well as Microsoft office applications, (Word, Excel, Outlook) highly preferred</li>
<li>Prior experience managing data systems, tracking payroll, monitoring workloads (e.g., wRVU&rsquo; s), data reporting, working with physicians, physician extenders, or clinical staff highly preferred</li>
</ul></div><h3 class="jobSectionHeader"><b>Knowledge/Skills:</b></h3><div>
<ul><li>Attention to detail and accuracy in all scheduling, reporting, and administrative tasks, as well as adaptability to work in a fast-paced, dynamic healthcare environment
<br>
Must be a self-starter and have the ability to work independently and proactively to ensure operational continuity and alignment with contractual and staffing requirements</li>
<li>Must have a thorough understanding of physician and physician extender scheduling practices across multiple service lines, including knowledge of shift swaps, call schedules, time-off requests, and vacation coverage management.</li>
<li>Familiarity with workload metrics such as wRVU&rsquo; s, productivity targets, and shift rates</li>
<li>Ability to maintain accurate scheduling data, generate reports, and ensure integrity within scheduling software and data warehouses</li>
<li>Strong organizational skills to manage multiple priorities and ensure efficient allocation of resources</li>
<li>Experience coordinating credentialing processes, procedural privileges, and compliance documentation</li>
<li>Excellent communication skills in writing and in person, ability to collaborate professionally with physicians, physician extenders and other key stakeholder</li>
<li>Ability to identify and resolve scheduling conflicts, coverage gaps, or workflow inefficiencies</li>
<li>Prior knowledge of HIPAA regulations and ability to handle sensitive patient and physician information with confidentiality</li>
</ul></div><h3 class="jobSectionHeader"><b>Environmental/Working Conditions:
</b></h3><ul><li>Frequent contact with physicians, healthcare extenders, leadership and operational staff.</li>
<li>Expected to provide assistance in scheduling as needed, outside of normal work hours, such as early morning, late evenings, and weekends.
</li></ul><h3 class="jobSectionHeader"><b>Physical/Mental Demands:</b></h3><ul>
<li>
<p>Primarily sitting and computer work</p>
</li>
</ul><div>Salary contingent on experience.</div><div>
This job description is intended to outline the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions. Responsibilities and requirements may change or be adjusted as organizational needs evolve.</div><div></div><div><i><br>
Lumexa Imaging</i><i> is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, or any other protected status protected by applicable law.</i></div></div>

Physician Scheduling Specialist

The University of Kansas Health System

<div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Position Title
</b></h1></div></div></div></div></div></div></div><p></p>Patient Scheduling Agent PRN - Blood and Marrow
<p></p>Westwood Medical Pavilion - West
<p></p><h2 class="jobSectionHeader"><b>Position Summary / Career Interest:
</b></h2>The Patient Scheduling Associate provides the highest level of customer service as they assist patients with routine scheduling of new and follow-up appointments requested by patients and providers and may also contact patients who have received a specialty referral. The Patient Scheduling Associate also assists patients with insurance registration with The University of Kansas Health System's outpatient clinics. This work may be done away from the front desk of a clinical area and could include work in a call center setting taking large volumes of patient phone calls. (Employees in the call center setting may have the opportunity to work remotely from home after demonstrating consistent competency with job duties.) In the clinical location, this role is responsible for front desk operations including greeting and checking in customers and visitors, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for daily patient appointments.
<p></p><b>Responsibilities and Essential Job Functions
</b><ul><li>Position responds to a high-volume of incoming telephone calls. Answers phone calls in a timely manner; provides complete and accurate exam related information to the patient regarding prep and other exam related notes; keeps work area organized and scheduling information readily available; maintains productivity within benchmark levels. Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments.
</li><li>Educates patients on providing medical records and other medical documentation needed for TUKHS appointments. Verifies patient demographics and insurance information and verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning document preparation, updating documentation and processing of referrals/order/appointment requests. Scheduler maintains discretion and protects patient confidentiality and privacy. Secures patient signatures for consent and financial forms. Familiarity with insurance coverage types (HMO, PPO, VA, Medicare). Identifies insurance plans and specific procedures which need to be pre-approved. Pre-certifies required tests and procedures. Preauthorization of clinic specific visits and procedures as needed.
</li><li>Pre-Visit Scheduling Schedule internal and external incoming department referrals. Complete order entry using hospital information system or manual order forms (test requisitions) including cancellation or modification of orders as required. Review all clinic orders for date, time, signature, and pagers. Verifies referring physician orders against scheduled appointments for accuracy.
</li><li>Supports both front desk and scheduling (telephone and MyChart) workflows. May assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment. Responsible for supporting patient through self-check-in utilizing MyChart and the EMR. Ensure proper front desk coverage until last patient is dismissed from the clinic and any follow-up visits are scheduled. Responsible for outpatient clinic direct rooming
</li><li>Schedules/reschedules/cancels in person appointments, telehealth visits, surgeries, procedures and/or ancillary services and all incoming department referrals using Epic Cadence decision trees in a courteous, professional and timely manner; accommodates all scheduling requests; prioritizes exams based on clinical indications and contraindications; confirms patient appointments.
</li><li>Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles. Follows and completes all standard registration documentation and scanning process in the Health System EMR. Efficiently navigates medical records and ensure patient information is up-to-date and accurately entered in the correct location.
</li><li>Effectively communicates Health System Policies to patients and patient advocates. Uses reference documents and online knowledge base tools to clearly articulate accurate information regarding SHC services.
</li><li>Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs. Employees are expected to follow all health system policies and procedures: personal protective equipment (PPE) guidelines, attire, etc.
</li><li>Follows all regulatory and compliance standards, documented protocols and guidelines, daily maintenance of workspace and following environmental health cleaning guidelines.
</li><li>Maintains knowledge and understanding of scheduling protocols and guidelines, patient registration, pre-certification requirements and basic levels of health insurance and billing procedures. Maintains knowledge of order entry and scanning capabilities as job requires. Position may manage departments Scheduling Inbasket and voicemails.
</li><li>Patient specific labels; apply patient labels to progress notes, order forms, and other patient specific forms as needed.
</li><li>Establishes and maintains productive working relationships with providers and the clinical care team. Communicates with the care team and supports staff on various patient issues.
</li><li>Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care. Supports and participates in patient experience initiatives including marking campaigns and event registration.
</li><li>Attends and participates in department clinic daily huddles and process improvement initiatives and any staff training or education activities relating to job position.
</li><li>Enters referrals and pre-certifications in hospital information system, makes copies and forwards to appropriate parties. Responds to outgoing telephone calls and faxed referrals.
</li><li>Employees in some departments may be asked to provide coverage at alternate locations to meet critical staffing level needs, as deletaged by management.
</li><li>Demonstrates the initiative to assist others and other shifts as needed. Assists Team members as assigned/needed. Lower level positions in this family may shadow higher level positions.
</li><li>Post-Visit (Check-out/Follow Up Scheduling)Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders.
</li><li>Assigned to work Appointment Request WQ &ndash; including proper filtering and prioritization in accordance with specialty standards.
</li><li>Call support and ancillary departments as needed (EVS, transport, lab, pharmacy, radiology, volunteer, etc). Transport items to ancillary departments as needed (blood to laboratory, retrieve/deliver patient belongings, charts to medical records, etc) and pick up any items if required.
</li><li>Supplies: Ensure that supplies are stocked, including copy, printer, and fax machines with paper and all forms.
</li><li>Call for consults using appropriate consult forms as a guide.
</li><li>Must Meet the competencies for this role before being eligible for advancement to next level scheduling role.
</li><li>Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
</li><li>These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.
</li></ul><br>
<b>Required Education and Experience
</b><ul><li>High School Graduate or GED.
</li><li>Six months direct customer service in a health care field
</li></ul><br>
<b>Preferred Education and Experience
</b><ul><li>College coursework completed towards an Associate&rsquo;s or Bachelor&rsquo;s Degree
</li><li>1 or more years direct customer service in a health care, hospital or contact center environment
</li></ul><br>
<b>Required Language Skills
</b><ul><li>Fluent English - Ability to read, write, speak, and understand.
</li></ul><br>
<b>Knowledge Requirements
</b><ul><li>Basic computer skills including Microsoft Excel, Word, Outlook and Teams.
</li><li>Ability to maintain patient confidentiality
</li><li>High level of customer services skills focusing on problem resolution
</li></ul><p></p><h2 class="jobSectionHeader"><b>Time Type:
</b></h2>Part time
<p></p><h2 class="jobSectionHeader"><b>Job Requisition ID:
</b></h2>R-51884
<p></p><h3 class="jobSectionHeader"><b>Important information for you to know as you apply:
</b></h3><ul><li><p>The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. <i>See also </i>Diversity, Equity &amp; Inclusion <i>.
</i></p></li><li><p>The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu .
</p></li><li><p>Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.
</p></li></ul><p></p><h2 class="jobSectionHeader"><b>Need help finding the right job?
</b></h2><p></p><p>We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.</p></div>

Patient Scheduling Agent PRN - Blood and Marrow

Praxis Health

<div><div><div><p><b>Pacific Medical Group</b>, of Praxis Health, is seeking candidates interested in serving as our next <b>Centralized</b> <b>Scheduling Coordinator in beautiful Oregon City</b>. This self-driven position is responsible for centralized inbound and outbound Primary Care phone calls. The centralized scheduling department is the single scheduling point of contact for all of Praxis Health, Pacific Medical Group Clinics.</p>
<p><b>
Standard Work Schedule:</b> Full-Time, Monday-Friday, 9:00 AM-6:00 PM
</p><p><b>Essential Job Functions:</b></p>
<ul>
<li>Consecutively and accurately fills open appointment slots, in order to maximize provider schedules.</li>
<li>Schedule appointments according to accurate appointment reason codes and provider-specific rules.</li>
<li>Collect and/or confirm patient demographics and insurance details.</li>
<li>Routinely work recalls and waitlists to keep provider's schedules full and patients optimally scheduled.</li>
<li>Proactively monitor provider's schedules for accurate scheduling adherence.</li>
<li>Adheres to the company's phone handling competencies.</li>
<li>Schedule appointments according to payer measures and government program requirements, in order to maintain an emphasis on patient outcomes.</li>
<li>Monitors and responds to internal communications, including but not limited to tasks, emails, phone calls, instant messages, and newsletters (as applicable).</li>
<li>Understands the importance and complies with our patient experience objectives.</li>
<li>Understand and adheres to HIPAA, HITECH and Medicare compliance, policies, procedures and regulations.</li>
<li>Performs other work related duties as assigned.</li></ul><br>
<p></p>
</div>
</div><div><b>We are excited to share with you a short video that shows why the Praxis Health family is so special. Please click here: </b><b>https://youtu.be/MrNWtn42prY</b></div>
<div></div>
<div><b>Benefit Highlight</b></div>
<ul><li>Medical, Dental, Vision with In-Network &amp; Custom Network discounts</li>
<li>401(K) with discretionary employer match</li>
<li>Paid Time Off</li>
<li>Free clinical diagnostic laboratory testing performed in-house</li>
</ul>
<p><b>Minimum Qualifications</b></p>
<p><b>
Education and/or Experience</b></p>
<ul>
<li>High school diploma or GED.</li>
<li>Minimum two years of experience in healthcare setting, preferably multi-specialty medical practice.</li>
<li>Centralized scheduling experience preferred.</li>
<li>Working knowledge of medical terminology.</li>
<li>Experience using <i>Greenway Intergy</i> Practice Management a plus.</li>
</ul>
<p><b>Performance Requirements:</b></p>
<ul>
<li>Must have a clear understanding of scheduling and call center skill set/competencies and the ability to openly receive input and feedback.</li>
<li>Excellent organization, time management, and customer service skills.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Demonstrates confidentiality, accountability, and ethical behavior.</li>
</ul>
<p><b>About Our Company</b></p>
<p>
Praxis Health is a family of medical groups providing high-quality healthcare throughout the state of Oregon. Our community-based clinics are the DNA of our business, providing better medicine, advocacy for our patients, and a satisfying and collaborative culture for our providers and staff. The Praxis family approach is dynamically different from other healthcare companies in Oregon. We are not &quot;big box&quot; health care, but rather a company of small groups and clinics, of nimble micro-cultures that can quickly adapt to industry changes, as well as patient needs. We have been serving communities across the beautiful and adventurous state of Oregon for over 50 years! And we are pioneers and thought leaders in the industry. Our commitment to innovative and operational excellence has allowed us to create healthcare solutions that are both cost-efficient and cutting edge. Come see how healthcare is done right!</p>
<p><b>
General Physical Requirements</b></p>
<div>
<div><div><ul><li><div>Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time.</div>
</li><li><div>The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.</div>
</li><li><div>Stress can be triggered by multiple staff demands and deadlines.</div>
</li><li><div>Work is performed in an office environment. Involves frequent contact with staff and patients.</div></li></ul></div></div></div></div><p></p>

Centralized Scheduling Coordinator, Oregon City (Pacific Medical Group)

Ponca Tribe of Nebraska

<div><div><div><div>Position:</div><p><br>
Patient Scheduling Specialist</p></div><div><p><br>
Division:</p><p><br>
Ponca Health Services</p></div><div><p><br>
Department:</p><p><br>
Business Services</p></div><div><p><br>
Reports To:</p><p><br>
 Lead Patient Benefits Coordinator</p></div><div><p><br>
Location:</p><p><br>
Omaha</p></div><div><p><br>
Exempt/Non-Exempt:</p><p><br>
Non-exempt</p></div><div><p><br>
Salary:</p><p><br>
Grade 5 ($13.50 - $22.80)</p></div><div><p><br>
Classification:</p><p><br>
Fulltime</p></div></div><div></div><p><b><br>
Summary:</b></p><div>
The Ponca Tribe of Nebraska is a federally recognized Tribe with its ancestral homeland located in Niobrara, NE. The Tribe does not have a reservation in the classic definition; rather, the Ponca Restoration Act defined its jurisdiction as a &lsquo;Service Delivery Area&rsquo; comprised of 15 counties throughout parts of Nebraska, Iowa, and South Dakota. Within its Service Delivery Area, the Tribe offers a broad range of health, social, educational, and cultural services.</div><p></p><p><br>
The primary purpose of this position is scheduling appointments utilizing the EHR Software and to serve as backup for patient registration. Provides patient centered care while interacting with Patients.</p><p><b>
Essential Responsibilities and Duties:</b></p><div><ul><li>
Schedule and maintain daily provider/ patient appointments schedules for all providers, based on established scheduling guidelines.</li><li>
Monitor all incoming calls for medical appointments and medical emergencies and respond accordingly.</li><li>
Confirm all registration information with patients, enter updates and verify all data necessary for patient registration.</li><li>
Provides timely feedback to Supervisor/Health Administration staff regarding any disruptions in services or quality of care.</li><li>
Print out various reports utilizing EHR, which, includes but is not limited to the scheduling package, registration reports, 3rd party coverage information, etc.</li><li>
Provide general clerical office support and assists where necessary to ensure an orderly flow of patient care.</li><li>
Enforce all patient confidentiality, HIPAA and privacy regulations.</li><li>
Other duties as assigned.</li></ul></div><div></div><p><b><br>
Relationships and Authority:</b></p><p>
This position has no supervisory duties. The Director of Business Services has supervisory authority with this position in relation to personnel issues.</p><p></p><p><b><br>
Working Environment and Physical Demands:</b></p><p>
This position is located within an outpatient medical clinical setting. Work throughout the clinic area. Sits, stands, bends, lifts, and moves intermittently during work hours. Is subject to emotionally upset patients, family members, personnel, and hostile visitors.</p><p><b>
Qualifications:</b></p><div><b>
Minimum:</b></div><div>
High school diploma or GED.</div><div>
One year of office experience.</div><div>
One year of experience in an outpatient clinic.</div><div>
Computer proficiency in Microsoft Word, Excel, and PowerPoint programs.</div><div>
Excellent written and oral communication skills.</div><div>
Successfully pass drug and alcohol test testing, , education, character, and criminal background check</div><div>
Able and willing to travel.</div><div></div><div><b><br>
Preferred:</b></div><div>
Associates degree in medical office administrative assistance or related field.</div><div>
Valid driver&rsquo;s license and be insurable.</div><div>
One year of experience of medical office coordination.</div><div>
One year of experience working with Native Americans or Native American organizations.</div><div>
.</div><p><b>
Preference will be given to Ponca Tribe of Nebraska members or members of a federally recognized tribe. However, all qualified individuals are eligible.</b></p><p><b>
The Ponca Tribe of Nebraska is an at-will employer.</b></p><p><b>
Tribal Council Approval: 06/25/2024</b></p></div>

Patient Scheduling Specialist

Crystal Clinic Orthopaedic Center

<p>The Essentials:<br/></p><p>Schedule: Full-Time (40 hrs/week) | Monday-Friday | Variable Shifts: 7AM-6:30PM<br/>Location: Fairlawn, OH<br/>Specialties: Central Scheduling, Fast-paced, call-center environment<br/></p><p>What You&rsquo;ll Do:<br/></p><p>Serves as a key representative of the organization, providing comprehensive support across patient registration, scheduling, insurance verification, and customer service functions.<br/>Register patients accurately to ensure integrity of demographic and insurance data. Verify forms for accuracy and ensure documents are scanned into the EMR. Schedule appointments, including telehealth and specialty visits, following guidelines. Build and maintain EMR cases for insurance, authorizations, referrals, and tracking.<br/>Act as a resource for patients, clinical staff, and referring providers, assisting with financial counseling, benefits education, and coordination of services across multiple locations.<br/>Answer patient questions and provide accurate, helpful information. Provide strong customer service and represent the organization positively. Performs chart preparation tasks to support upcoming appointments.<br/></p><p>What We&rsquo;re Looking For:<br/></p><p>Education: High School or GED required. College degree or progress towards degree preferred.<br/>Experience: Prior experience working in a medical office or patient-facing healthcare environment preferred. Minimum of 1 year of customer service, registration, scheduling, or patient access&ndash;related experience strongly preferred.<br/>Skills: Strong computer skills and familiarity with office equipment required. Ability to navigate and use Electronic Medical Record (EMR) systems, such as Cerner or Centricity. Ability to learn and train others on scheduling, registration, eligibility verification, and front-desk processes (if applicable to training responsibilities). Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.<br/></p><p>Build Your Career with Crystal Clinic Orthopaedic Center<br/>At Crystal Clinic, people come first&mdash;patients and team members alike. Whether you&rsquo;re starting your career or bringing years of experience, you&rsquo;ll find a supportive environment where you can grow and make a real difference. Join our 5-star team of experts in orthopedics and plastic/reconstructive care, with over 50 board-certified physicians and 15+ locations across Northeast Ohio.<br/></p><p>What We Offer:<br/>Comprehensive Medical, Dental &amp; Vision<br/>100% Employer-Paid Life, Short- &amp; Long-Term Disability<br/>401(k) + PTO<br/>Voluntary Pet, Home, and Auto Insurance Benefits<br/>Tuition Reimbursement<br/>Employee Assistance &amp; Wellness Programs<br/></p>

Patient Access/Central Scheduling (Full-Time)

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