patient scheduling manager

Roseland Management

<div><p>Roseland Management, a leading, growth-focused healthcare organization specializing in interventional pain management and ambulatory surgical services is seeking an experienced Communications Center Manager.</p><br>
<p>
</p><p>Our success is driven by a high-performing patient access model that prioritizes speed, responsiveness, and conversion of patient demand into care. Through a centralized Communication Center, we ensure every patient interaction is handled with urgency, professionalism, and a commitment to timely access.</p><br>
<p></p>
<p>
The Communication Center Manager is responsible for leading and optimizing the performance of the patient access and scheduling team to drive new patient growth and deliver an exceptional patient experience. This is a <b>hands-on leadership role</b>, where the manager actively participates in daily operations while coaching and developing the team.</p><br>
<p></p>
<p>
This role is highly metrics-driven, with direct accountability for new patient conversion, speed to schedule, and responsiveness to patient inquiries. The manager is expected to lead by example, enforce performance standards, and ensure the team consistently meets or exceeds key operational and growth targets.</p>
<p></p>
<p><b>Key Responsibilities:</b></p><br>
<p></p>
<p><b>
Team Leadership &amp; Oversight</b></p>
<ul><li>
<p>Lead and manage Communication Center Representatives, ensuring accountability to performance expectations and service standards</p>
</li><li>
<p>Provide real-time coaching, feedback, and training to improve call quality and scheduling effectiveness</p>
</li><li>
<p>Monitor daily performance and address gaps in productivity or execution</p>
</li><li>
<p>Foster a culture of urgency, accountability, and patient-centered service</p>
</li></ul>
<p></p><p><b>Hands-On Operations (Core Expectation)</b></p>
<ul><li>
<p>Serve as a working manager, actively handling inbound and outbound calls</p>
</li><li>
<p>Spend approximately 75% of time on the phones supporting patient access</p>
</li><li>
<p>Lead by example in converting inquiries into scheduled appointments</p>
</li></ul>
<p></p><p><b>New Patient Growth &amp; Scheduling Performance</b></p>
<ul><li>
<p>Drive new patient scheduling and ensure all referral opportunities are captured</p>
</li><li>
<p>Ensure patients are scheduled within 2 business days when clinically appropriate</p>
</li><li>
<p>Maximize provider schedules and minimize unused capacity</p>
</li></ul>
<p></p><p><b>KPI Management &amp; Accountability</b></p>
<ul><li>
<p>Own and manage key performance indicators, including:</p>
<ul><li>
<p>New patients scheduled</p>
</li><li>
<p>Call-to-appointment conversion rate</p>
</li><li>
<p>Time to schedule ( 2 days)</p>
</li><li>
<p>Call response time ( 24 hours)</p>
</li><li>
<p>Call volume and productivity per representative</p>
</li></ul>
</li><li><p>Monitor performance daily and implement corrective actions as needed</p>
</li></ul>
<p></p><p><b>Patient Experience &amp; Call Quality</b></p>
<ul><li>
<p>Ensure all patient interactions reflect professionalism, empathy, and urgency</p>
</li><li>
<p>Standardize call scripting and workflows for consistency</p>
</li><li>
<p>Monitor calls and provide feedback to improve performance</p>
</li></ul>
<p></p><p><b>Operational Efficiency &amp; Process Improvement</b></p>
<ul><li>
<p>Identify inefficiencies impacting scheduling and patient access</p>
</li><li>
<p>Implement process improvements for referral intake, call routing, and scheduling</p>
</li><li>
<p>Ensure all patient inquiries are tracked and followed through to completion</p>
</li></ul>
<p></p><p><b>Collaboration &amp; Communication</b></p>
<ul><li>
<p>Partner with clinical and operational leaders to align scheduling with provider availability</p>
</li><li>
<p>Communicate trends, barriers, and opportunities related to patient access</p>
</li><li>
<p>Provide regular performance updates and insights</p>
</li></ul>
<p></p><p><b>The ideal candidate is:</b></p>
<ul><li>
<p>Highly accountable and results-driven</p>
</li><li>
<p>Comfortable managing both people and performance metrics</p>
</li><li>
<p>A hands-on leader who leads from the front</p>
</li><li>
<p>Focused on urgency, access, and converting patient demand into scheduled visits</p></li></ul><br>
<p></p>
<p><b>
Qualifications include:</b></p>
<ul><li>
<p>Experience leading a call center, communication center, or patient access team (healthcare preferred)</p>
</li><li>
<p>Proven track record of driving KPI performance and growth metrics</p>
</li><li>
<p>Strong communication, coaching, and problem-solving skills</p>
</li><li>
Ability to thrive in a fast-paced, high-accountability environment</li></ul><br>
<p></p>
<p>
Roseland Management is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</p></div>

Communications Center Manager

Prestige Staffing

<div>
 <strong>
  Pay:
 </strong>
 $19-23/hr based on years of experience
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 On-site
 <br/>
 <br/>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 Seeking a detail-oriented and professional Patient Scheduler to join a high-volume healthcare environment. The ideal candidate will manage outpatient appointment scheduling, coordinate patient and physician schedules to optimize satisfaction, and ensure accuracy in all data entry and documentation. This role involves engaging with patients over the phone, providing clear instructions, and handling pre-registration requirements efficiently. The position offers an exciting opportunity for individuals with healthcare call center experience to contribute to patient care excellence in a fast-paced setting.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 1 year of healthcare or patient scheduling experience
  </li>
  <li>
   High School Diploma, GED or Certificate required
  </li>
  <li>
   Effective communication skills, especially in handling difficult customer interactions
  </li>
  <li>
   General knowledge of medical insurance, medical terminology, and coding (ICD-9/10, CPT) preferred
  </li>
  <li>
   Ability to analyze problems and offer solutions
  </li>
  <li>
   Experience working in a call center environment is preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle incoming calls professionally and courteously, scheduling outpatient appointments accurately
  </li>
  <li>
   Collect patient demographic and insurance information, ensuring data integrity
  </li>
  <li>
   Confirm and coordinate physician and patient schedules to maximize efficiency and satisfaction
  </li>
  <li>
   Determine patient financial responsibility, collect copayments, and explain payment policies at scheduling
  </li>
  <li>
   Maintain HIPAA compliance and protect patient confidentiality at all times
  </li>
  <li>
   Address and resolve scheduling conflicts or patient concerns proactively
  </li>
  <li>
   Support additional duties as assigned, fostering a team-oriented environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive hourly pay based on experience
  </li>
  <li>
   On-site work environment in a reputable healthcare facility
  </li>
  <li>
   Opportunities for growth and potential permanent placement after contract completion
  </li>
  <li>
   Dynamic, high-volume setting ideal for professionals seeking to enhance their healthcare administrative skills
   <br/>
   <br/>
  </li>
 </ul>
 #zr-rep
 <br/>
 <br/>
</div>


Patient Scheduler

Orlando Health

<div>Position Summary:<div></div><div><b><br>
About Orlando Health Medical Group</b></div><div></div><div><br>
Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care</div><div>
medicine, as well as more than 30 pediatric subspecialties, women&rsquo;s health, primary care and the largest hospitalist program in Florida.</div><div><br>
Orlando Health Medical Group is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida&rsquo;s east to west coasts and beyond. Collectively, our 27,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.</div><div><br>
Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. &ldquo;Orlando Health Is Your Best Place to Work&rdquo; is not just something we say, it&rsquo;s our promise to you.</div><p></p><p><b><br>
Orlando Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes:</b></p><ul><li>
Medical, Dental, Vision</li><li>
403(b) Retirement Savings Plan</li><li>
Health Savings Account (HSA)</li><li>
Flexible Spending Account (FSA)</li><li>
Paid Time Off (up to 5 weeks to start)</li><li>
Life Insurance</li><li>
Extended Leave Plan (ELP)</li><li>
Family Care (childcare, elder care, pet care)</li><li>
Paid Parental Leave</li><li>
Pet Insurance</li><li>
Car Insurance</li><li>
Educational Benefits including tuition reimbursement &amp; monthly payments to help pay down any graduated school debt</li></ul><p></p><p><b><br>
Job Summary</b></p><p></p><p><br>
This position provides scheduling, registration and patient charge services to ancillary departments.</p>
Responsibilities:
<div><b>
Essential Functions</b></div><div><ul><li><br>
Effective pre-registration, registration and scheduling of multiple patient appointments.</li><li>Manages the multiple additions and cancellations of patient appointments.</li><li>Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital systems
</li><li>Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations.
</li><li>Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff.</li><li>Responsible for entry of patient charges.</li><li>Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self pay portions.</li><li>Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient.
</li><li>Performs check in and check out of patients.</li><li>Acts as a liaison to the clinical staff.
</li><li>Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of patients from both outside and sister facilities.</li><li>Acts as a resource for training or mentoring of new team members.</li><li>Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs and on call responsibilities.
</li><li>Attends and participates in department staff meetings and attends other meetings as assigned.</li><li>Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by supervisor/department manager.</li><li>Responsible for reviewing and adhering to all corporate departmental and education initiatives.</li><li>Assists his/her supervisor/manager in planning and organizing department activities.</li><li>Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.</li><li>Maintains compliance with all Orlando Health policies and procedures.</li></ul></div><div></div><div><b><br>
Other Related Functions</b></div><div><ul><li><br>
Regularly communicates with patients and clinical departments regarding registration and scheduling issues.</li><li>Takes a proactive role in problem resolution.</li><li>Performs all other duties as assigned.</li></ul></div>
Qualifications:
<div><b>
Education/Training</b></div><div><br>
Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education.</div><div><br>
<br>
<b>Licensure/Certification</b></div><div><br>
None.</div><div><b><br>
Experience</b></div><div><br>
Two (2) years&rsquo; experience in financial, business office, or customer service environment required. Computer knowledge necessary.</div></div>

Ancillary Scheduling/Registration/Patient Charge Specialist - Arnold Palmer Hospital, Cardiology Outpatient Center: Downtown Orlando

BLMS SMC PVT LTD

<p>We are looking for a detail-oriented and highly professional <b>Patient Scheduler</b> to join our growing medical billing team. The ideal candidate must possess excellent communication skills and prior experience in patient scheduling within the healthcare domain.</p><p>Key Responsibilities:</p><ul><li>Schedule patient appointments efficiently and accurately</li><li>Handle inbound and outbound calls professionally</li><li>Verify patient demographics and insurance information</li><li>Coordinate with healthcare providers and billing teams</li><li>Maintain accurate records in scheduling systems</li><li>Ensure full compliance with HIPAA regulations and patient confidentiality standards</li></ul><p>Requirements:</p><ul><li>Minimum 1&ndash;2 years experience as a Patient Scheduler (Healthcare/Medical Billing environment preferred)</li><li>Excellent verbal and written communication skills</li><li>Strong understanding of HIPAA compliance and patient data confidentiality</li><li>Familiarity with EMR/EHR systems</li><li>Ability to handle high call volumes professionally</li><li>Strong organizational and time management skills</li></ul><p>Job Type: Full-time</p><p>Pay: Rs70,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

Comfort Keepers

<div><p>The Scheduling Manager is responsible for accurately scheduling qualified caregivers/CNAs based on all new and current clients. The Staffing Manager may also assist with interviewing and training new caregivers/CNAs. One year scheduling experience required. DHS background clearance required.</p>
<p><b>
Benefits: </b>Monday - Friday 8am-4:30pm 40 hour work week. Paid 10 holidays off. plus 128 hours of PTO/year. Weekly paychecks. Medical Insurance, Vision, Dental, and Life. Paid Lunches on site. In-Person based out of St Cloud, MN.</p>
<p>
Job Duties:</p>
<ul>
<li>Match caregivers to clients based on personality, skill, client's scheduling needs, and caregivers' availability.</li>
<li>Assist Client Case Managers as needed.</li>
<li>Accurately staff clients with caregivers based on location, time, skills/needs, request, etc.</li>
<li>Assist with hiring and training.</li>
<li>Consistently organize caregiver and client's issues (i.e. time off requests, questions, changes in schedule and/or availability concerns).</li>
<li>Effectively and accurately communicate with caregivers, clients, case managers, and office staff.</li>
<li>Communicate staffing needs with the team.</li>
<li>Answer incoming calls in a friendly, professional, and knowledgeable manner.</li>
<li>Build plans and shifts to match insurance codes.</li>
<li>Monitor electronic clocking in/out and late alerts. Track attendance and illness log.</li>
<li>Demonstrate professional and effective communication</li>
<li>Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.</li>
</ul>
<p>Please call 320-230-9939 with any questions. We look forward to hearing from you!</p></div>

LPN Scheduling Manager

The University of Kansas Health System

<div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Position Title
</b></h1></div></div></div></div></div></div></div><p></p>Patient Scheduling Specialist
<p></p>Westwood Medical Pavilion - West
<p></p><h2 class="jobSectionHeader"><b>Position Summary / Career Interest:
</b></h2>The Patient Scheduling Specialist in call center location monitors incoming call volume throughout the day and assigns staff accordingly to various scheduling duties. Specialist may also function as an associate/representative as needed.
<br>
Patient Scheduling Specialist located in Clinic locations are responsible for creating a seamless experience by coordinating and scheduling appointments for patients; including imaging, laboratory, clinic, infusion, treatment, and/or procedures. The Specialist is an important member of the physician's care team and critical in creating a pleasant patient experience within an ambulatory clinic.
<br>
Position may provide support for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR appointment requests, processing external medical records and helping the physician care team prepare for their daily appointments.
<br>
This team member has demonstrated their ability to manage the most advanced scheduling and rescheduling workflows in the clinic. This position may be an escalation point for lower level schedulers. This position may also be required to leverage additional scheduling systems to coordinate schedules for patient care.
<p></p><p><b>Responsibilities and Essential Job Functions
</b></p><ul><li>Responds to a high-volume of incoming telephone calls. Responsible for accurate scheduling/re-scheduling/cancellations of patient visits; including clinic appointments (in person and telehealth), treatments such as (chemotherapy, radiation therapy, surgeries, procedures and/or ancillary services) using extensive knowledge of appointment types, locations, providers and specialties. The specialist will be responsible for more complex disciplines (GI, Multi-Discipline Clinics, Study Patients, etc.)
</li><li>Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests.Verifies referring physician orders against scheduled appointments for accuracy.
</li><li>The Patient Scheduling Specialist delivers expert knowledge and understanding of scheduling guidelines, patient registration, pre-certification requirements and basic levels of health insurance and billing procedures and regarding specific processes. Familiarity with insurance coverage types (HMO, PPO, VA, Medicare) The speciaist role models the health system values in all dialy interactions and inspire others to follow those estabslished values.
</li><li>Diligently and efficiently manages scheduling workload from assigned Appointment Request Workqueue (WQ), filters and prioritizes appointment requests per specialty standards keeping close communication with the providers and clinical team members to verify any change requests and ensure continuity of care.
</li><li>Is proficient, accurate and demonstrates attention to detail in all aspects of the job which includes scheduling, order entry and scanning capabilities, as well as coordination of all aspects of anesthesia studies.
</li><li>Communicate with Financial Advisor when the patient has concerns/questions about financial responsibility for appointments /treatments/procedures scheduled. Direct patients to call insurance provider for copay or benefits information or transfer callers to Financial Advisor for specific payment inquiries, including self pay plans.
</li><li>Trains new employees on department, POD, and clinic-specific operational protocols and workflows using approved materials and approaches.Uses training delivery methods per the curriculum plan including classroom content, on-the-job, and interactive hands- on exercises. Evaluates trainee progress using provided assessment tools. Provides feedback to management on trainee's progress.
</li><li>Schedules referral appointments for external offices, faxes/sends necessary referral and medical records to referred physician office utilizing specialty software modules such as Beacon, . . .
</li><li>Builds and maintains trusting relationships with provider and clinical team to providing holistic and patient centered scheduling services, while advocating for patient's needs (transportation, financial, logistical) and coordinating care appointments across multiple campuses.
</li><li>Depending on work location, may manage department Scheduling Inbasket and voicemails. Engages with patients in a in a timely manner; provides complete and accurate information to the patient regarding prep and other exam related notes.
</li><li>Responsible for checking out patients from clinic visit, providing options for receipt of after visit summary and support for EMR patient portal (EPIC MyChart) sign up.
</li><li>Handles calls as needed to ensure department meets service level goals. Identifies urgent customer needs or operational issues, and escalates appropriately.
</li><li>Provides courteous and timely reponse to scheduling requests via electronic patient communication/ interactions including MyChart messages and Artera text messaging platform.
</li><li>Conveys authenticity gaining the trust of others. Behaves consistently and acts in accordance with moral, ethical professional, and organizational guidelines. Displays unwavering credibility through trustworthiness, reliability, dependability, integrity, character reputation, and acceptability.
</li><li>Supports both front desk and scheduling (telephone and MyChart) workflows. Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment. Monitors daily call volume to assign staff based on fluctuations. Ensure proper front desk coverage and remains in clinic until last patient is checked out and any follow-up visits are scheduled.
</li><li>Demonstrates knowledge, adheres to, and educates others for the promotion of safety regulations, disaster plans, emergency response, infection control, fire safety, hazardous material policies and procedures.
</li><li>Post-Visit (Check-out/Follow Up Scheduling) Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders.
</li><li>May be expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management.
</li><li>Attends and actively participates in staff training or educational activities relating to job role. Attends and participates in department clinic daily huddles and process improvement initiatives.
</li><li>Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care.
</li><li>Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs.
</li><li>Responsible and accountable for achieving organizational targets related to patient experience, people, sustainability, safety &amp; operational excellence.
</li><li>Must meet the competencies for this role before being eligible for advancement to next level scheduling role.
</li><li>Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
</li>These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.<br>
<li>
</li></ul><p><br>
<b>Required Education and Experience
</b></p><ul><li>High School Graduate or GED.
</li><li>2 or more years of progressively responsible and directly related work experience in a healthcare setting OR
</li><li>some combination of health care or contact center experience including 1 year in a UKHS patient scheduling position.
</li><li>Proven ability to effectively schedule for situations with interval timing of appointments for complex care regimens.
</li>Proficient in navigating EPIC EMR to include MyChart messaging as well as use additional scheduling modules (e.g. Beacon Scheduling Orders.)<br>
<li>
</li></ul><p><br>
<b>Preferred Education and Experience
</b></p><ul><li>College coursework completed towards an Associate&rsquo;s or Bachelor&rsquo;s Degree
</li>Highest level of customer service skills focusing on problem resolution<br>
<li>
</li></ul><p><br>
<b>Preferred Language Skills
</b></p><ul><li><ul><li>If bilingual-Documented proof of competencies via language proficiency assessments<br>
</li></ul></li></ul><p><br>
<b>Knowledge Requirements
</b></p><ul><li>Ability to read, write, speak, and understand English.
</li><li>Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
</li><li>High level of customer service skills focusing on problem resolution
</li></ul><p></p><h2 class="jobSectionHeader"><b>Time Type:
</b></h2>Full time
<p></p><h2 class="jobSectionHeader"><b>Job Requisition ID:
</b></h2>R-51973
<p></p><h3 class="jobSectionHeader"><b>Important information for you to know as you apply:
</b></h3><ul><li><p>The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. <i>See also </i>Diversity, Equity &amp; Inclusion <i>.
</i></p></li><li><p>The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu .
</p></li><li><p>Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.
</p></li></ul><p></p><h2 class="jobSectionHeader"><b>Need help finding the right job?
</b></h2><p></p><p>We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.</p></div>

Patient Scheduling Specialist

<div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Position Title
</b></h1></div></div></div></div></div></div></div><p></p>Patient Scheduling Associate - Cancer Center Westwood
<p></p>Days - Full Time
<p></p>Westwood Medical Pavilion - West
<p></p><h2 class="jobSectionHeader"><b>Position Summary / Career Interest:
</b></h2>The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician&rsquo;s care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is primarily responsible for scheduling patient appointments. This work may be done away from the front desk of a clinical area and could include work in a call center setting taking large volumes of patient phone calls. The PSR Scheduler may complete MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records, assist front desk operations as needed, and helping the physician care team prepare for their daily patient appointments. This work role will also be trained to assist in front office functions of an ambulatory clinic to provide support as needed.
<p></p><b>Responsibilities and Essential Job Functions
</b><ul><li>Scheduling WorkResponds to a high-volume of incoming telephone calls.
</li><li>Schedule internal and external incoming department referrals
</li><li>Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees.
</li><li>Assists patients in registering and canceling appointments.
</li><li>Accurately documents and routes calls to the proper departments as needed.
</li><li>Efficiently navigates medical records and ensure patient information is up-to-date and accurately entered in the correct location.
</li><li>Follows all regulatory and compliance standards.
</li><li>Follows documented protocols and guidelines.
</li><li>Responds to outgoing telephone calls and faxed materials.
</li><li>Communicates with the care team and supports staff on various patient issues.
</li><li>Obtains and updates insurance information.
</li><li>Identifies urgent customer needs or operational issues, and escalates appropriately.
</li><li>Maintains extensive knowledge of appointment types, locations, providers, and specialties.
</li><li>Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments.
</li><li>Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests.
</li><li>Preauthorization of clinic specific visits and procedures as needed.
</li><li>Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment.
</li><li>Standard ResponsibilitiesAttends and participates in department clinic daily huddles and process improvement initiatives.
</li><li>Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care.
</li><li>Supports both front desk and scheduling (telephone and MyChart) workflows.
</li><li>Establishes and maintains productive working relationships with providers and the clinical care team.
</li><li>Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs.
</li><li>Follows the Health System standard apparel policy.
</li><li>Effectively communicates Health System Policies to patients and patient advocates.
</li><li>Familiarity with Insurance Coverage types (HMO, PPO, VA, Medicare)
</li><li>Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management.
</li><li>Supports and participates in patient experience initiatives including marketing campaigns and event registration.
</li><li>Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures.
</li><li>Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures.
</li><li>Expected to complete necessary training and successfully pas 30-60-90-day quality assessments.
</li><li>May be asked to work in call center setting taking large volumes of phone calls from patients.
</li><li>Remains in clinic until last patient is checked out and any follow-up visits are scheduled.
</li><li>Additional work responsibilities if needed for front office support within an ambulatory clinic:
</li><li>During Visit Standard Check-InResponsible for high volume patient clinic check in/out and phone reception &ndash; following health system standards.
</li><li>Secures patient signatures for consent and financial forms.
</li><li>Follows and completes all standard registration documentation and scanning process in the Health System EMR
</li><li>Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles.
</li><li>Assist patient with MyChart activation and support.
</li><li>Responsible for outpatient clinic direct rooming
</li><li>Responsible for supporting patient through self-check-in utilizing MyChart and the EMR
</li><li>Post-Visit (Check-out/Follow Up Scheduling)Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders.
</li><li>Assist patient with MyChart activation and support.
</li><li>Ensure proper front desk coverage until last patient is dismissed from the clinic.
</li><li>Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
</li><li>These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.
</li></ul><br>
<b>Required Education and Experience
</b><ul><li>High School Graduate
</li><li>1 or more years direct customer service in a health care or contact center environment
</li><li>Ability to read, write, speak, and understand English.
</li><li>High level of customer services skills focusing on problem resolution
</li><li>Basic computer skills including Microsoft Excel, Word, Outlook and Teams
</li><li>Ability to maintain patient confidentiality
</li></ul><br>
<b>Preferred Education and Experience
</b><ul><li>College coursework completed towards an Associate&rsquo;s or Bachelor&rsquo;s Degree
</li><li>Experience in a call center work environment
</li><li>Working knowledge of medical terminology
</li><li>Working knowledge of EPIC or other patient/customer database
</li><li>Clerical, registration and/or customer service experience within a health care setting
</li>If bilingual-documented proof of competencies via language proficiency assessments<br>
<li>
</li></ul><br>
<p></p><h2 class="jobSectionHeader"><b>Time Type:
</b></h2>Full time
<p></p><h2 class="jobSectionHeader"><b>Job Requisition ID:
</b></h2>R-48968
<p></p><h3 class="jobSectionHeader"><b><i>We are an equal employment opportunity employer without regard to a person&rsquo;s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.
</i></b></h3><p></p><h2 class="jobSectionHeader"><b>Need help finding the right job?
</b></h2><p></p><p>We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.</p></div>

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