patient scheduling manager

Baptist Health System KY & IN

<div><p><b>Summary
</b></p><p><b>Job Description:
</b></p><p><b>Baptist Health is looking for a Patient Access Scheduler to join our team in Louisville, KY!
</b></p><p></p><p>Patient Access Schedulers are responsible for scheduling patients for diagnostic tests and procedures as ordered by referring physicians (generally via Epic, fax or telephone). The Patient Access Scheduler will handle a large volume of
<br>
incoming calls or faxes and schedule multiple procedures within multiple departments. This person will be the first point of contact with patients or physician offices and must ensure their needs are met. This person will be working in a fast-paced environment where they will be expected to display expert customer service and communication skills to properly assist patients or office staff. They are responsible for informing patients and/or physician staff of the proper preparation and instructions for the tests ordered and identify any recertifications/authorizations/referrals they need to acquire. Must maintain effective communication with the patient, physician offices and ancillary departments within the hospital. Pre-registration, insurance verification and benefit evaluation prior to appointment is imperative. Responsible for obtaining orders for all scheduled appointments prior to service.
</p><p></p><p><b>Requirements
</b></p><ul><li>High School diploma or equivalent
</li></ul><ul><li>Must type 45-50 wpm
</li></ul><ul><li>Registration or Scheduling Experience Preferred
</li></ul><p></p><p><b>Work Experience
</b></p><p></p><p><b>Education
</b></p><h3 class="jobSectionHeader"><b><i>If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
</i></b></h3><p></p><h3 class="jobSectionHeader"><b>Baptist Health is an </b><b><i>Equal Employment Opportunity </i></b><b>employer.</b></h3></div>

Patient Access Scheduler

Praxis Health

<div><div><div><p><b>Pacific Medical Group</b>, of Praxis Health, is seeking candidates interested in serving as our next <b>Centralized</b> <b>Scheduling Coordinator in beautiful Oregon City</b>. This self-driven position is responsible for centralized inbound and outbound Primary Care phone calls. The centralized scheduling department is the single scheduling point of contact for all of Praxis Health, Pacific Medical Group Clinics.</p>
<p><b>
Standard Work Schedule:</b> Full-Time, Monday-Friday, 9:00 AM-6:00 PM
</p><p><b>Essential Job Functions:</b></p>
<ul>
<li>Consecutively and accurately fills open appointment slots, in order to maximize provider schedules.</li>
<li>Schedule appointments according to accurate appointment reason codes and provider-specific rules.</li>
<li>Collect and/or confirm patient demographics and insurance details.</li>
<li>Routinely work recalls and waitlists to keep provider's schedules full and patients optimally scheduled.</li>
<li>Proactively monitor provider's schedules for accurate scheduling adherence.</li>
<li>Adheres to the company's phone handling competencies.</li>
<li>Schedule appointments according to payer measures and government program requirements, in order to maintain an emphasis on patient outcomes.</li>
<li>Monitors and responds to internal communications, including but not limited to tasks, emails, phone calls, instant messages, and newsletters (as applicable).</li>
<li>Understands the importance and complies with our patient experience objectives.</li>
<li>Understand and adheres to HIPAA, HITECH and Medicare compliance, policies, procedures and regulations.</li>
<li>Performs other work related duties as assigned.</li></ul><br>
<p></p>
</div>
</div><div><b>We are excited to share with you a short video that shows why the Praxis Health family is so special. Please click here: </b><b>https://youtu.be/MrNWtn42prY</b></div>
<div></div>
<div><b>Benefit Highlight</b></div>
<ul><li>Medical, Dental, Vision with In-Network &amp; Custom Network discounts</li>
<li>401(K) with discretionary employer match</li>
<li>Paid Time Off</li>
<li>Free clinical diagnostic laboratory testing performed in-house</li>
</ul>
<p><b>Minimum Qualifications</b></p>
<p><b>
Education and/or Experience</b></p>
<ul>
<li>High school diploma or GED.</li>
<li>Minimum two years of experience in healthcare setting, preferably multi-specialty medical practice.</li>
<li>Centralized scheduling experience preferred.</li>
<li>Working knowledge of medical terminology.</li>
<li>Experience using <i>Greenway Intergy</i> Practice Management a plus.</li>
</ul>
<p><b>Performance Requirements:</b></p>
<ul>
<li>Must have a clear understanding of scheduling and call center skill set/competencies and the ability to openly receive input and feedback.</li>
<li>Excellent organization, time management, and customer service skills.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Demonstrates confidentiality, accountability, and ethical behavior.</li>
</ul>
<p><b>About Our Company</b></p>
<p>
Praxis Health is a family of medical groups providing high-quality healthcare throughout the state of Oregon. Our community-based clinics are the DNA of our business, providing better medicine, advocacy for our patients, and a satisfying and collaborative culture for our providers and staff. The Praxis family approach is dynamically different from other healthcare companies in Oregon. We are not &quot;big box&quot; health care, but rather a company of small groups and clinics, of nimble micro-cultures that can quickly adapt to industry changes, as well as patient needs. We have been serving communities across the beautiful and adventurous state of Oregon for over 50 years! And we are pioneers and thought leaders in the industry. Our commitment to innovative and operational excellence has allowed us to create healthcare solutions that are both cost-efficient and cutting edge. Come see how healthcare is done right!</p>
<p><b>
General Physical Requirements</b></p>
<div>
<div><div><ul><li><div>Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time.</div>
</li><li><div>The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.</div>
</li><li><div>Stress can be triggered by multiple staff demands and deadlines.</div>
</li><li><div>Work is performed in an office environment. Involves frequent contact with staff and patients.</div></li></ul></div></div></div></div><p></p>

Centralized Scheduling Coordinator, Oregon City (Pacific Medical Group)

Crystal Clinic Orthopaedic Center

<p>The Essentials:<br/></p><p>Schedule: Full-Time (40 hrs/week) | Monday-Friday | Variable Shifts: 7AM-6:30PM<br/>Location: Fairlawn, OH<br/>Specialties: Central Scheduling, Fast-paced, call-center environment<br/></p><p>What You&rsquo;ll Do:<br/></p><p>Serves as a key representative of the organization, providing comprehensive support across patient registration, scheduling, insurance verification, and customer service functions.<br/>Register patients accurately to ensure integrity of demographic and insurance data. Verify forms for accuracy and ensure documents are scanned into the EMR. Schedule appointments, including telehealth and specialty visits, following guidelines. Build and maintain EMR cases for insurance, authorizations, referrals, and tracking.<br/>Act as a resource for patients, clinical staff, and referring providers, assisting with financial counseling, benefits education, and coordination of services across multiple locations.<br/>Answer patient questions and provide accurate, helpful information. Provide strong customer service and represent the organization positively. Performs chart preparation tasks to support upcoming appointments.<br/></p><p>What We&rsquo;re Looking For:<br/></p><p>Education: High School or GED required. College degree or progress towards degree preferred.<br/>Experience: Prior experience working in a medical office or patient-facing healthcare environment preferred. Minimum of 1 year of customer service, registration, scheduling, or patient access&ndash;related experience strongly preferred.<br/>Skills: Strong computer skills and familiarity with office equipment required. Ability to navigate and use Electronic Medical Record (EMR) systems, such as Cerner or Centricity. Ability to learn and train others on scheduling, registration, eligibility verification, and front-desk processes (if applicable to training responsibilities). Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.<br/></p><p>Build Your Career with Crystal Clinic Orthopaedic Center<br/>At Crystal Clinic, people come first&mdash;patients and team members alike. Whether you&rsquo;re starting your career or bringing years of experience, you&rsquo;ll find a supportive environment where you can grow and make a real difference. Join our 5-star team of experts in orthopedics and plastic/reconstructive care, with over 50 board-certified physicians and 15+ locations across Northeast Ohio.<br/></p><p>What We Offer:<br/>Comprehensive Medical, Dental &amp; Vision<br/>100% Employer-Paid Life, Short- &amp; Long-Term Disability<br/>401(k) + PTO<br/>Voluntary Pet, Home, and Auto Insurance Benefits<br/>Tuition Reimbursement<br/>Employee Assistance &amp; Wellness Programs<br/></p>

Patient Access/Central Scheduling (Full-Time)

Panorama Orthopedics & Spine Center

<div>Description:<p></p><p><i><br>
Join a leading musculoskeletal care network through our partnership with</i> <b><i>United Musculoskeletal Partners (UMP)</i></b><i>, supporting</i> <b><i>Panorama Orthopedics &amp; Spine Center</i></b><i>, a premier orthopedic practice known for its commitment to clinical excellence and patient outcomes.</i></p><p><b><i>
Why UMP?</i></b><br>
<i>UMP is a physician-led organization focused on transforming musculoskeletal care through innovation, collaboration, and operational support. This role allows you to be part of that mission&mdash;delivering high-quality spine care in a thriving clinical environment.</i></p><p><b><i>
About Panorama Orthopedics &amp; Spine Center</i></b><br>
Panorama <i>is recognized for its advanced treatment options, multidisciplinary approach, and dedication to improving patients&rsquo; quality of life. As part of this team, you&rsquo;ll work alongside top spine specialists in a supportive and forward-thinking practice.</i></p><p><i>
Help us bring exceptional orthopedic care to the communities of Denver&mdash;where your expertise can truly make a difference.</i></p><p><b>
Benefits:</b></p><ul><li><b>
Healthcare Options</b>: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount</li><li><b>
Dental &amp; Vision Insurance</b></li><li><b>
401(k) with Annual Employer Contributions</b></li><li><b>
Additional Coverage</b>: HSA/FSA, short- and long-term disability, life and AD&amp;D, legal assistance, and more</li><li><b>
Employee Assistance Program (EAP)</b>: Employer-paid support for life&rsquo;s challenges</li><li><b>
Generous Paid Time Off</b>:
<ul><li>Up to 4 weeks of PTO starting out. (Increases with tenure)</li>
<li>7 paid holidays + 2 floating holidays</li>
</ul></li></ul><p>The <b>Patient Appointment Scheduling Lead</b> provides day-to-day operational support for a fully remote orthopedic call center by serving as a subject matter expert, resource, and point of escalation for call center staff. This role monitors and interprets performance dashboards across all call center departments, supports supervisory staff, and helps drive continuous improvement in service quality, efficiency, and the overall patient experience. The Lead also serves as a trainer and partners closely with another trainer to support new-hire onboarding, ongoing staff education, and consistent workflow execution. To ensure operational continuity and effective staff support, this position requires comprehensive cross-training across all call center departments.
</p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b> (Other duties may be assigned)</p><p>
STAFF SUPPORT &amp; GUIDANCE</p><ul><li>
Answer and assist with patient calls in queue.</li><li>
Serve as a primary resource for call center staff by answering questions related to scheduling protocols, workflows, systems, and provider preferences.</li><li>
Provide real-time support to staff during daily operations to ensure accurate and timely patient scheduling.</li><li>
Assist with issue resolution and escalate concerns to supervisory staff as appropriate.</li><li>
Reinforce training standards and provide in-the-moment education to support accuracy, consistency, and adherence to workflows.</li><li>
Provide and serve as a trainer for new hire onboarding, ongoing staff education, and consistent workflow execution.</li><li>
Provide coverage, guidance, and subject matter expertise across all call center functions as needed.</li></ul><p>
PERFORMANCE OVERSIGHT &amp; REPORTING</p><ul><li>
Monitor and oversee dashboards and performance metrics for all call center departments.</li><li>
Identify trends, risks, and opportunities for improvement related to call volume, service levels, and scheduling accuracy.</li><li>
Prepare and share performance insights with supervisory and leadership teams.</li></ul><p>
LEADERSHIP, TRAINING &amp; COLLABORATION</p><ul><li>
Support supervisory staff with daily operations, staffing needs, and performance management.</li><li>
Provide feedback, coaching insights, and recommendations to support employee development and process improvement.</li><li>
Serve as a functional trainer, working collectively with another trainer to ensure smooth onboarding, cross-training, and ongoing education.</li><li>
Partners with training and quality teams to ensure workflows, updates, and best practices are consistently communicated, understood, and applied.</li></ul><p>
CONTINUOUS IMPROVEMENT</p><ul><li>
Assist with implementation of new processes, tools, and system updates.</li><li>
Promote consistency and standardization across call center departments.</li><li>
Support quality initiatives and help ensure compliance with organizational policies, procedures, and standards.</li><li>
Identify training gaps and recommend enhancements to support overall operational success.</li></ul><br>
Requirements:
<p>
EDUCATION, CERTIFICATION/LICENSURE AND EXPERIENCE</p><ul><li>
High school diploma or equivalent required.</li><li>
Strong knowledge of orthopedic scheduling workflows and provider preferences.</li><li>
Ability and willingness to be cross-trained and functionally proficient in all call center departments, including general call queue, radiology scheduling, referrals, worker&rsquo;s compensation, and switchboard operations.</li><li>
Excellent communication, problem-solving, and organizational skills.</li></ul><p>
PREFERRED</p><ul><li>
Prior experience (3yrs min.) in healthcare call center or patient access experience.</li><li>
Experience interpreting call center metrics and dashboards</li><li>
Previous leadership, lead, supervisory, or training experience.</li><li>
Experience working in a remote call center environment.</li><li>
Familiarity with quality assurance and performance improvement initiatives.</li><li>
Experience with EHR and call center reporting systems.</li></ul><p>
SKILLS/ABILITIES</p><ul><li>
Ability to support and guide staff in a fast-paced, remote environment.</li><li>
Comfort and confidence facilitate training and knowledge-sharing.</li><li>
Functional versatility across multiple call center departments and workflows</li><li>
Strong analytical skills with the ability to interpret and explain performance data.</li><li>
Collaborative leadership style with the ability to influence without direct authority.</li><li>
High attention to detail and commitment to patient-centered service</li><li>
Comfortably providing constructive feedback and recommendations</li></ul><p><i>
Pay Information: $19.00-$22.00/hour, depending on experience.</i></p><p><i>
We are currently accepting applications through March 19, 2026.</i>
</p><p>Panorama Orthopedics &amp; Spine Center is an Equal Opportunity Employer, Male/Female/Veteran/Disabled. Offers of employment are contingent upon successful completion of a pre-employment drug screen and background check.</p></div>

Patient Appointment Scheduling Lead

Genesis Healthcare

<div>Overview:
<div><b>8:00am - 5:00pm</b></div><div>
</div><div>
At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.</div>
Responsibilities:
<div><div>In this position, you will manage and control the nursing center's labor spend and process payroll in accordance with established policies and procedures.</div><div><br>
<ul><li>Serve as primary nursing center contact for all employees' needs with respect to scheduling, timekeeping and payroll.
</li><li>Balance nursing center staffing needs, employee schedule preferences, and nursing center financial performance.</li><li>Use software to minimize overtime and nursing agency spend while at the same time ensuring nursing hours per patient day (HPPD) and salary expense is at the appropriate budget level.
</li><li>Lead nursing center's Labor Management Team to proactively manage the center's labor management performance against Key Performance Indicators to optimize clinical, financial and human resource operating results.
</li><li>Maintain nursing center nursing staff coverage at all times.</li></ul></div></div>
Qualifications:
<ul><li>Five plus years of previous work experience preferably in healthcare or long-term care with proven track record in similar position, scheduling, timekeeping, or payroll.</li><li>Bachelor's Degree in Healthcare Administration, Business Administration, Psychology or related field preferred.</li></ul>
Benefits:
<div><ul><li>Variable compensation plans</li><li>Tuition, Travel, and Wireless Service Discounts</li><li>Employee Assistance Program to support mental health</li><li>Employee Foundation to financially assist through unforeseen hardships</li><li>Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off</li><li>Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members</li><li>On-Demand Pay Program that allows for instant access to a portion of the money you&rsquo;ve already earned</li></ul><div></div><div><br>
We also offer several voluntary insurances such as:<br>
<ul><li>Pet Insurance</li><li>Term and Whole Life Insurance</li><li>Short-term Disability</li><li>Hospital Indemnity</li><li>Personal Accident</li><li>Critical Illness</li><li>Cancer Coverage</li></ul></div><div></div><div><br>
Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.</div></div><div></div>
Posted Salary Range: USD $55,000.00 - USD $65,000.00 /Yr.</div>

Nurse Scheduling and Payroll Manager

Northwell Health

<div><p><b>Description</b><br>
</p><br>
At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ <i>strong hearts</i> and <i>open minds</i>. If you share our values of connected, personal, agile and imaginative, we invite you to discover what&rsquo;s possible for you and your career.<br>
<br>
Danbury Hospital, a 456-bed acute care hospital, has been providing award-winning, personalized patient care to the people of Western Connecticut for 140 years. Our specialty areas of excellence include a Level III NICU, a certified Thrombectomy-Capable Stroke Center, and compassionate psychiatric care, including a partial-hospitalization program.<br>
<br>
Our accolades include the following:<br>
<ul><li>
The Leapfrog Group - Grade A for quality and patient safety</li><li>
U.S. News &amp; World Report - High performance in heart failure treatment</li><li>
Healthgrades - One of America&rsquo;s 50 Best Hospitals</li><li>
Surgical Review Corporation (SRC) - Robotic Center of Excellence</li><li>
Joint Commission - Gold seal of approval in spine surgery</li></ul><br>
<br>
At Danbury Hospital, we take great pride in our team members and their passion for providing the best care possible&mdash;always with heart. For many of our team members, that care extends beyond the walls of our hospital. We volunteer at local non-profits and participate in community initiatives and events. Our dedication to the health and well-being of our entire community makes this a truly special place to work.<br>
<br>
Summary:<br>
Supports the Director and Business Manager for Administrative and patient scheduling needs. Maintain all clinical data bases according to accreditation and regulatory guidelines. Strive to exceed the service expectations of our patients, physicians and all other customers. Partner with other departments/service lines across Nuvance to achieve organizational objectives. Contribute ideas and suggestions to improve patient/customer satisfaction and productivity. Develop ideas to eliminate unnecessary work and waste. Provide education and training to new employees on responsibilities contained within services departments. The Admin assistant provides administrative support to the department, including managing patient scheduling needs. As the first line of contact for our patients.<br>
Responsibilities:<ul><li>
Manages outpatient scheduling including history and physical queue, blocking and opening patient schedules, directs patient contact for test scheduling and confirmation calls, checks insurance coverage, partners with financial clearance department, obtains insurance pre-authorizations for needed services when applicable, ICD10 diagnosis coding knowledge and assess workflow.</li><li>
Manages patient appointments including activating patient orders, arriving patient, registers patient, coding and charging for completed procedures where applicable.</li><li>
Actively communicates with Director, Business Manager, Physicians, Practice Offices, and professional partners to assure appropriate workflow, verifies accurate submission of required patient information.</li><li>
Monitors and manages/evaluates staff coverage, patient versus tech ratio to optimize productivity and right sizing of staffing where applicable.</li><li>
Assists Manager in accreditation and regulatory requirements as identified by Manager.</li><li>
Manages Outpatient exception reports and submit corrections to optimize reimbursement in collaboration with the Manager.</li><li>
Completes Quality Assurance Audits as directed by Manager and reports information as needed.</li><li>
Provides administrative support to assure smooth daily department operations.</li><li>
Manages ordering of office supplies.</li><li>
Fulfills all compliance responsibilities related to the position.</li><li>
Performs other duties as assigned.</li><li>
Maintains and Models Nuvance Health Values.</li><li>
Demonstrates regular, reliable and predictable attendance</li></ul><br>
Working Conditions:<br>
Manual: significant manual skills/motor coord &amp; finger dexterity<br>
Occupational: Little or no potential for occupational risk<br>
Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force<br>
Physical Environment: Generally pleasant working conditions<br>
Company: Danbury Hospital<br>
Org Unit: 142<br>
Department: Sleep Lab<br>
Exempt: No<br>
Salary Range: $19.54 - $37.94 Hourly<br>
With <i>strong heart</i>s and <i>open minds</i>, we&rsquo;re pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health!</div>

Administrative Secretary/Procedure Scheduler FT Days

CHRISTUS Health

<div><b>Description</b><p><br>
Summary:</p>
<p>Serves as liaison between Manager, Associates, and patients. Responsible for work assignment and scheduling of assigned staff. Trains and orients assigned staff in accordance with established policies and procedures. Assists with evaluating performance of assigned staff and participates in coaching sessions. Informs manager of performance issues with assigned staff. Informs manager of patient and operational issues. May be responsible for inventory and ordering of office and/or medical supplies.</p>
<p>Responsibilities:</p>
<ul><li>Serves as liaison between Manager, Associates, and patients</li><li>
Responsible for work assignment and scheduling of assigned staff</li><li>
Trains and orients assigned staff in accordance with established policies and procedures</li><li>
Assists with evaluating performance of assigned staff and participates in coaching sessions</li><li>
Informs manager of performance issues with assigned staff</li><li>
Informs manager of patient and operational issues</li><li>
May be responsible for inventory and ordering of office and/or medical supplies</li><li>
Processes and enters charge information into database</li><li>
Completes billing process and distributes billing information</li><li>
Verifies insurance benefits and assists with referrals</li><li>
May prepare checks for deposits</li></ul>
<p>Requirements:</p>
<ul><li>High School Diploma</li></ul>
<p>Work Schedule:</p><br>
<p>8AM - 5PM Monday-Friday</p>
<p><b>Work Type:
</b></p><p>Full Time</p></div><p></p>

Clinic Patient Representative Lead - Primary Family Medicine

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