patient service associate

Northern Light Health

<div><p><i>The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.
</i></p><p><b>Northern Light Health
</b></p><p><b>Department: </b>Patient Service Center<br>
<br>
</p><p><b>Position is located: </b>Cianchette Professional Blding
</p><p><b>Work Type: </b>Full Time
</p><p><b>Hours Per Week: </b>40.00
</p><p><b>Work Schedule: </b>8:00 AM to 4:30 PM
</p><p>*Entry Level Position* Remote/Hybrid in Maine*
</p><p><b>Summary </b>:
</p><p></p><p>The Contact Center Agent is responsible for managing inbound and outbound communications to assist with the scheduling and registration of patient appointments, completion of appointment reminders, sending and receiving referrals, obtaining insurance authorizations, notification of copay responsibilities, assisting in troubleshooting patient portal issues, and other administrative tasks as assigned. Appropriate interpretation and application of Northern Light Health policies regarding scheduling criteria and medical need are essential.
</p><p><b>Responsibilities </b>:
</p><p></p><ul><li>Verifying and updating demographic/insurance information on all encounter forms and systems per protocol.
</li><li>Notifying registration of changes if applicable.
</li><li>Demonstrating mastery of appropriate practice software and registration tool protocols.
</li><li>May assist with orientating and training/cross-training of new and established employees as assigned.
</li><li>May provide coverage in other areas including (insurance authorizations, referrals, etc.), if appropriate.
</li><li>Provides excellent customer service for both internal and external customers.
</li><li>Takes ownership for determining customers&rsquo; needs and offering assistance.
</li><li>Responds to communications (phone calls, voice mails, e-mails, and IMs) in a timely manner.
</li><li>Recognizes problems and offers constructive solutions. Is able to implement solutions with direction from Contact Center leadership.
</li><li>Understanding of benefit coverage and precertification/authorization, if appropriate.
</li><li>Adheres to Northern Light Code of Conduct and follows all applicable compliance policies and regulations.
</li><li>Appropriately refers patients/staff with issues/concerns to the Director.
</li><li>Understands the implication both clinically and financially of registration errors and the impact on the organization.
</li><li>Timely modifications of registrations are done to ensure billing of encounters.
</li><li>Troubleshoots patient portal issues.
</li><li>Other Duties as Assigned.
</li></ul><p><b>Other Information </b>:
</p><p></p>Minimum of two years patient service experience in a healthcare environment preferred.<br>
<ul><li>
<br>
</li></ul><p><b>Competencies and Skills<br>
</b><br>
</p><p></p><ul><li>Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
</li><li>Applies Business Acumen:Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession.
</li><li>Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
</li><li>Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
</li><li>Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
</li><li>Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
</li><li>Exercises Sound Judgment &amp; Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
</li><li>Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.
</li><li>Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.
</li><li>Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
</li><li>Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .
</li><li>Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
</li><li>Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.
</li><li>Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
</li><li>Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
</li><li>Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
</li><li>Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
</li></ul><p></p><p><b>Education<br>
</b><br>
</p><p></p><ul><li>Required High School Diploma/General Educational Development (GED)
</li></ul><p></p><p><b>Working Conditions
</b></p><p></p><ul><li>Work with computers, typing, reading or writing.
</li>Prolonged periods of sitting.<br>
<li>
</li></ul><br>
<p></p><br>
<br>
<p>As an integrated health delivery system serving Maine, Northern Light Health is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. Our care team&mdash;in hospitals, primary and specialty care practices, long-term and home healthcare, behavioral healthcare, and ground and air medical transport and emergency care&mdash;are committed to making healthcare work for you: our patients, communities, and employees.<br>
</p><br>
<br>
<p><b>Questions? Contact Talent Acquisition:
</b><br>
phone: 207-973-7100
<br>
email: talentacquisition@northernlight.org<br>
</p><p></p><br>
<p>Brewer, Maine, Corporate Office, Cianchette, Foundation, Finance, Human Resources, Legal Services</p></div>

Patient Service Associate I

The Ohio State University Wexner Medical Center

<div><ul><li>Address:
<div>7171 Sawmill Pkwy</div><div>
Powell,</div><div>
OH</div>
</li><li>Job Number: R151886
</li><li>Posted Date: 7/30/2026
</li><li>Type: Full time
</li></ul><div><p><b>Current Employees and Students:</b> Please log in to Workday to use the internal job search and application process.</p><p>
The Patient Care Associate (PCA) functions as an integral member of a team of care providers on a patient care unit, reflect a</p><p>
culture of cooperation, enthusiasm, and mutual respect. The team, consisting of the Registered Nurse, and the Patient Care</p><p>
Associate provides patient care and supportive services that are directed towards achievement of patient care outcomes,</p><p>
maximizing the patient's involvement in his/her own plan of care, improving services levels, and reducing decreasing</p><p>
costs. Patients and their family will experience the benefits of patient focused care through the integrated skills of all care team</p><p>
members. The Ohio State University Wexner Medical Center is committed to enhancing the quality of care our patients receive.</p><p></p><p>
Minimum Qualifications</p><p>
High School diploma or GED preferred; Previous patient care experience in an acute care hospital setting preferred; Strong customer</p><p>
service, organizational and time management skills; Successful completion of PCA training course required after hire.</p><p>
Screen reader users may encounter difficulty with the online application. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.</p><p>
Thank you for your interest in working at Ohio State.</p><p><b><i>
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.</i></b></p><p>
The university is an equal opportunity employer, including veterans and disability.</p></div></div><div></div>

Patient Care Associate - James Powell Outpatient Clinic

Penn Medicine

<div><p><b>Description</b>
</p>Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.<br>
<br>
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?<p><br>
Pennsylvania Hospital is seeking a Patient Service Associate to join our Infusion Services Team. This is a full-time, day shift opportunity.</p><p>
Summary:</p><br>
<ul><li>
The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required.</li></ul><p>
Responsibilities:</p><br>
<ul><li>
Patient Service: Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. Communicates with patients regarding patient flow and wait times &ndash; keeps manager aware of potential issues as they arise. Issues referrals and obtains pre-authorizations for patients as required and as per protocol.Financial: Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. Orders supplies for the office and generates front-end process reports as requested.Other / Regulatory: Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) Flexible and readily adopts new processes and engages in practice operation changes.Access Center Responsibilities (if appropriate): Coordinates clinical and administrative aspects of the new patient scheduling encounter. Perform within the expected outcome of the Automated Call Distribution (ACD) environment. Solves telephone issues and timely reports problems related to volume to manager. Follow established downtime procedures for registration As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment &lsquo;bumping&rsquo;, wait list scheduling, resource scheduling, and team scheduling.</li></ul><p>
Education or Equivalent Experience:</p><br>
<ul><li>
H.S. Diploma/GED (Required)</li><li>
Education Specialization: Equivalent Experience:&bull;And 2+ years Medical office experience, or 4 years of customer service experience. Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience</li><li>
Associate of Arts or Science</li><li>
Education Specialization: Equivalent Experience:</li></ul>
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.<br>
<br>
Live Your Life's Work<p></p><p>
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.</p></div>

Patient Services Associate - FT Day Shift - Infusion Services at Pennsylvania Hospital

The University of Michigan

<p></p><div><div><div><h2 class="jobSectionHeader"><b>How to Apply</b></h2>
<p>A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.</p>
<h2 class="jobSectionHeader"><b>Mission Statement</b></h2>
<p>Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.</p>
<h2 class="jobSectionHeader"><b>Responsibilities*</b></h2>
<ul><li>Accurately and efficiently schedule patient appointments utilizing Cadence.</li>
<li>Management of pre-arrival functions to assure all necessary information has been obtained for clinic visits.</li>
<li>Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues.</li>
<li>Respond to patient inquiries related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions.</li>
<li>Assist patients with payment questions on the phone or in person. Collect payments, co-pays and past due balances at patient check out using established department guidelines.</li>
<li>Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards.</li>
<li>Ensure completeness of visit information including type of visit, reason for service, charge for service and diagnostic codes for processing professional and facility charges.</li>
<li>Participate in creating efficient patient flow coordinating with nursing/medical assistant.</li>
</ul><h2 class="jobSectionHeader"><b>Required Qualifications*</b></h2>
<ul><li><p>Graduation from high school or an equivalent combination of education and experience</p>
</li></ul><h2 class="jobSectionHeader"><b>Desired Qualifications*</b></h2>
<ul><li><p>0-2 years of experience</p>
</li><li>Exceptional interpersonal skills and ability to work well within a team setting.</li>
<li>Communicates effectively.</li>
<li>Demonstrates active listening, written, verbal and information technology skills.</li>
</ul><h2 class="jobSectionHeader"><b>Why Join Michigan Medicine?</b></h2>
<p>Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.</p>
<p><b>What Benefits can you Look Forward to?</b></p>
<ul><li>Excellent medical, dental and vision coverage effective on your very first day</li>
<li>2:1 Match on retirement savings</li>
</ul><h2 class="jobSectionHeader"><b>Modes of Work</b></h2>
<p>Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.</p>
<h2 class="jobSectionHeader"><b>Union Affiliation</b></h2>
<p>This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.</p>
<h2 class="jobSectionHeader"><b>Background Screening</b></h2>
<p>Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.</p>
<h2 class="jobSectionHeader"><b>Application Deadline</b></h2>
<p>Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.</p>
<h2 class="jobSectionHeader"><b>U-M EEO Statement</b></h2>
<p>The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.</p></div></div></div><p></p>
<br><div><div><h3 class="jobSectionHeader"><b>Job Opening ID</b></h3>
<div><p>280698</p>
</div></div><div><h3 class="jobSectionHeader"><b>Working Title</b></h3>
<div><p>Patient Services Associate</p>
</div></div><div><h3 class="jobSectionHeader"><b>Job Title</b></h3>
<div><p>Patient Services Associate</p>
</div></div><div><h3 class="jobSectionHeader"><b>Work Location</b></h3>
<div><p>Michigan Medicine - Ann Arbor</p>
</div></div><p>Ann Arbor, MI</p>
<div><h3 class="jobSectionHeader"><b>Modes of Work</b></h3>
<div><p>Onsite</p>
</div></div><div><h3 class="jobSectionHeader"><b>Full/Part Time</b></h3>
<div><p>Full-Time</p>
</div></div><div><h3 class="jobSectionHeader"><b>Regular/Temporary</b></h3>
<div><p>Regular</p>
</div></div><div><h3 class="jobSectionHeader"><b>FLSA Status</b></h3>
<div><p>Nonexempt</p>
</div></div><div><h3 class="jobSectionHeader"><b>Organizational Group</b></h3>
<div><p>Um Hospital</p>
</div></div><div><h3 class="jobSectionHeader"><b>Department</b></h3>
<div><p>MM MedSport Dominos Pro</p>
</div></div><div><h3 class="jobSectionHeader"><b>Posting Begin/End Date</b></h3>
<div><p>7/29/2026 - 8/28/2026</p>
</div></div><div><h3 class="jobSectionHeader"><b>Salary</b></h3>
<div><p>$43,056.00 - $62,462.40</p>
</div></div><div><h3 class="jobSectionHeader"><b>Career Interest</b></h3>
<div><p>Service Employees Intl Union (SEIU)</p></div></div></div>

Patient Services Associate

<div><p><b>Description</b>
</p>Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.<br>
<br>
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?<p><br>
Shift: Per Diem</p><p></p><p>
Entity/Unit: CPUP - Cherry Hill Operations</p><p>
Location: Penn Medicine Cherry Hill- 1865 Route 70 E</p><p></p><p>
Summary:</p><br>
<ul><li>
The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required.</li></ul><p>
Responsibilities:</p><ul><li>
Patient Service:</li><li><ul><li>
Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience.</li><li>
As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR.</li><li>
Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments.</li><li>
Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures.</li><li>
Communicates with patients regarding patient flow and wait times &ndash; keeps manager aware of potential issues as they arise.</li><li>
Issues referrals and obtains pre-authorizations for patients as required and as per protocol.</li></ul></li><li>
Financial:</li><li><ul><li>
Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral.</li><li>
Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols</li><li>
Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations.</li><li>
Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges.</li><li>
Orders supplies for the office and generates front-end process reports as requested.</li></ul></li><li>
Other / Regulatory:</li><li><ul><li>
Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc)</li><li>
Flexible and readily adopts new processes and engages in practice operation changes.</li></ul></li><li>
Access Center Responsibilities (if appropriate):</li><li><ul><li>
Coordinates clinical and administrative aspects of the new patient scheduling encounter.</li><li>
Perform within the expected outcome of the Automated Call Distribution (ACD) environment.</li><li>
Solves telephone issues and timely reports problems related to volume to manager.</li><li>
Follow established downtime procedures for registration</li><li>
As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment &lsquo;bumping&rsquo;, wait list scheduling, resource scheduling, and team scheduling.</li></ul></li></ul><p></p><p>
Education or Equivalent Experience:</p><br>
<ul><li>
H.S. Diploma/GED (Required)</li><li>
2+ years medical office or customer service experience is required.</li><li>
Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience</li></ul>
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.<br>
<br>
<b>Salary Range:</b><br>
<br>
$17.33 - $27.22/Hourly<br>
<br>
As part of their job offer, successful candidates are provided a specific rate, taking into consideration various factors including experience and education.<br>
<br>
Click here for information on UPHS&rsquo;s Benefits.<br>
<br>
Live Your Life's Work<p></p><p>
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.</p></div>

Bon Secours

<div><p><b>Bon Secours</b></p><p></p><p><b>
About Us</b></p><p>
As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.</p><p></p><p><b>
Patient Services Representative (PSR) - In Motion Physical Therapy, Chesapeake Square</b></p><p></p><p><b>
Job Summary:</b></p><p>
The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.</p><p></p><p><b>
Essential Functions:</b></p><ul><li>
Serves as the primary point of contact between patients and physician practices</li><li>
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner</li><li>
Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.</li><li>
Processes patients in practice as they present for their appointments.</li><li>
Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately</li><li>
Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.</li><li>
Records time indicators for lobby wait times.</li><li>
 Calculates patient liabilities and actively collects and processes patient payments.</li><li>
Reconciles cash drawer at the close of the day.</li><li>
Performs charge entry for external services (i.e. nursing homes) as necessary.</li><li>
Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.</li><li>
Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).</li><li>
Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice</li><li>
Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy</li><li>
Verifies RX benefits in electronic health record, per protocol</li><li>
Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software</li></ul><p></p><p>
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.</p><p></p><p><b>
Education:</b></p><ul><li>
High School Diploma or GED (required)</li></ul><p><b><br>
Licensure/Certification:</b></p><ul><li>
None</li></ul><p></p><p><b>
Experience:</b></p><ul><li>
Prior experience in patient registration/healthcare (preferred)</li></ul><p></p><p><b>
Range</b>:</p><p><b><br>
Minimum</b>: $16.76</p><p><b><br>
Maximum</b>: $24.65</p><p>
As a Bon Secours associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.</p>
<p><b>
What we offer</b></p>
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul><p><i>Benefits may vary based on the market and employment status.</i></p><p>
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</p></div>

Patient Services Representative (PSR) - In Motion Physical Therapy, Chesapeake Square

Allegheny Health Network

<div><h2 class="jobSectionHeader"><b>Company :
</b></h2>Allegheny Health Network
<h2 class="jobSectionHeader"><b>Job Description :
</b></h2><p><b>GENERAL OVERVIEW:
</b></p><p>This job transports patients, medical records, mail, specimens and equipment/materials throughout the facility.<br>
</p><p><br>
<b>ESSENTIAL RESPONSIBILITIES
</b></p><ul><li><p>Safely transports patients between departments, patient care areas and testing areas by wheelchair, stretcher, or bed, communicating arrivals and departures to the appropriate staff and customer service representatives as needed. Delivers medical records, test results, specimens, mail, medical supplies, equipment, medication, isolation gowns, and other items as requested. Meet the performance standards for moving patients and objects. (80%)
</p></li><li><p>Assist in transfer process of patients from bed to mode of transportation and mode of transportation back to bed. Request and obtain instruction/assistance from nursing staff for patients that require isolation techniques, two-person lifts, oxygen during transport, or that have support devices requiring special handling. (10%)
</p></li><li><p>Adheres to corporate citizenship standards as well as all regulatory and corporate requirements and expectations. Actively participate in facility/department programs, training, performance improvement and maintains a professional image at all times. Adheres to department attendance policy. (5%)
</p></li><li><p>Completes duties and responsibilities adhering to all safety and infection control policies procedures and practices including, but not limited to OSHA, product usage, P.P.E., proper hand washing techniques, isolation procedures, safe waste handling and knowing emergency codes and correct responses. (5%)
</p></li><li><p>Other duties as assigned.<br>
</p></li></ul><p><br>
<b>QUALIFICATIONS:
</b></p><p>Minimum
</p><ul><li>High School/GED
</li></ul><p></p><p>Preferred
</p><ul><li><p>None
</p></li></ul><p></p><p><b><i>Disclaimer: </i></b><i>The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
</i><br>
<br>
<b><i>Compliance Requirement </i></b><i>: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.<br>
</i></p><p><br>
<i>As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company&rsquo;s Handbook of Privacy Policies and Practices and Information Security Policy.
</i><br>
<br>
<i>Furthermore, it is every employee&rsquo;s responsibility to comply with the company&rsquo;s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
</i></p><p></p><p>Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
</p><p></p><p>We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
</p><p></p><p>For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
</p><p></p><p>California Consumer Privacy Act Employees, Contractors, and Applicants Notice</p></div>

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