patient service associate

Duke Health

<div>At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. 
Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health. 
PSA &ndash; Patient Service Associate
Coordinate and participate in a variety of duties associated with the daily clinic preparation process, patient identification, patient check-in/out, charge posting, cash management, and patient appointment scheduling. This position also involves customer service, message distribution, ancillary scheduling and preparation, and referrals management.<div>
Work Performed</div><ul><li>
Prepare for clinic visits by reviewing next-day patients and completing next-day preparation activities.
</li><li>Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office charts, medical records, reports, petty cash, and collections bag.
</li><li>File history sheets, ancillary reports, and all other required patient record documentation.</li><li>
Return medical records.
</li><li>Attach HIPPA/Medicare documents to the encounter forms.</li><li>
Check-in patient upon arrival in the practice.
</li><li>Identify correct patient information in Maestro Care. Verify patient demographic data.
</li><li>Edit Maestro Care as needed.
</li><li>Accurately identify the appropriate account for patient visits.
</li><li>Present and educate patients on required forms and obtain signatures as required by policy and procedure.
</li><li>Completes all Maestro Care check-in files and manages all appropriate alerts.
</li><li>Collect and post co-payments and balances on accounts due.
</li><li>Imprint all patient-specific chart documents and requisition/transmittal documents.
</li><li>Copy, file and distribute insurance cards as indicated by procedure.</li><li>
Coordinate all labs/ procedures as requested.
</li><li>Maintain private physician office charts.
</li><li>Prepare encounter forms.
</li><li>Investigate and account for missing encounter forms.
</li><li>Audit encounter forms for completeness and accuracy before batching.
</li><li>Batches encounter forms or charge posting in Maestro Care.</li><li>
Schedule tests and procedures.
</li><li>Complete and distribute ancillary service requisitions.</li><li>
Explain billing to patients according to PRMO credit and collection policies.
</li><li>Determine the amount of cash to be collected based on the insurance plan.
</li><li>Check- outpatients.
</li><li>Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician, and scheduling tests and procedures.
</li><li>Answer telephone, take and deliver messages to physicians, nurses, and others.</li><li>
Report obtained medical information from patients and referring physicians accurately, completely, and timely. Disseminate messages according to practice communication standards</li></ul><div>
Knowledge, Skills, and Abilities</div><ul><li>
Strong verbal and written communication.
</li><li>Basic PC and data entry skills.
</li><li>Knowledge of medical terminology and telephone etiquette.</li><li>
Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.
</li></ul>Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments, and maintaining records and forms.
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.<div>
Experience
</div>Minimum of one year of work experience in directly communicating and activities. Providing service to patients or the public; preferably in a healthcare-related field. Experience in effectively coordinating multiple tasks
<div>Degrees, Licensures, Certifications
</div>N/A 

 
<div>Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. 
 
 
<div>Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas&mdash;an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. 
 
<div>Essential Physical Job Functions:
</div><div>Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.</div></div></div></div>

Patient Service Associate - Patterson Place Dermatology

Hebrew SeniorLife

<div>Job Description:
<h1 class="jobSectionHeader">I. Position Summary:
</h1>The primary role of the Patient Care Associate (PCA), is to protect, sustain, and nurture the patients that live at the Center. They provide assistance with activities of daily living, care of the patient&rsquo;s environment, and meet other needs as required. The goal of the work of the Patient Care Associate, is to provide assistance that promotes a high quality of life for the patients. The Patient Care Associate, works as a member of a team that seeks to achieve a home like setting while maintaining excellence in all areas of care.
In addition, the Patient Care Associate, will demonstrate a strong commitment to the philosophy and mission of Hebrew SeniorLife and recognize patient&rsquo;s dignity and choice in all aspects of daily life. They are an active participant in the activities, work, and social environment of the floors/households, and strive to make every patient encounter into a positive and meaningful experience and opportunity, while ensuring the provision of safe and efficient quality care.
II. Core Competencies:
<ul><li>Demonstrates empathy and compassion with all interactions with patients and with families
</li><li>Articulates importance of supporting independence and patient choice when caring for patients
</li><li>Demonstrates strong communication skills and ability to foster teamwork
</li><li>Articulates commitment to excellence and high quality care
</li><li>Articulates the importance of accountability and personal ownership related to teamwork and patient care
</li></ul>III. Position Responsibilities:
1. Recognize and respond to the needs of the patients and families
2. Recognize and communicate changes in the patient&rsquo;s condition to the appropriate nursing team member
3. Adhere to Safe Patient Handling practices, i.e. maintain a no manual lift environment
4. Participate in Quality Improvement programs
5. Assist patients with all aspects of personal care as indicated in the care plans
6. Document pertinent information regarding care delivered in the designated areas of the patient&rsquo;s electronic medical record
7. Report accidents and incidents as they occur
8. Report any observed or suspected patient abuse immediately
9. Observe and report skin integrity
10. Participate in daily report team and care planning meetings as needed
11. Be proficient in obtaining vital signs and other procedures such as temperature, pulse, respirations, blood pressure, weight, pulse oximetry and urine and stool specimens as directed
12. Follow infection control practices
13. Attend and participate in ongoing training and educational classes
14. Maintain confidentiality and privacy of the patient according to HIPPA regulations
15. Communicate effectively with peers, other team members, patients and families
16. Facilitate life enrichment activities that encourage patient engagement
17. Maintain cleanliness of the patient&rsquo;s room and common program areas
18. Prepare, serve, and clean up after meals and snacks
19. Participate in committee meetings
20. Other duties as assigned and trained to perform
IV. Qualifications :
<ul><li>Long term chronic care PCA Certified Nursing Assistant certification is preferred in good standing upon hire or current enrollment in a nursing school, having completed first clinical experience.
</li><li>RSU PCA: Certified Nursing Assistant certification is required in good standing upon hire and on-going.
</li><li>Fluent English skills required &ndash; verbal and written
</li><li>Computer literacy required
</li><li>Flexibility and ability to work independently and collaboratively
</li><li>Must complete mandatory HSL/HRC educational requirements and programs
</li></ul>Remote Type:
On-site
Salary Range:
$15.00 - $28.00</div>

Patient Care Associate 32 Hour Day Shift

Unity Health

<div>
 <ul>
 <li>
 Education: High school graduation or equivalent required. Ability to read, use simple math skills, and write clearly and legibly.
 </li>
 <li>
 Training and Experience: Previous experiences as a nursing assistant or in other patient-related position desirable but not required.
 </li>
 <li>
 Job Knowledge: Ability to perform duties for direct and indirect patient care. Direct care duties include but are not limited to, assisting the patient with personal hygiene needs and observing the patient&rsquo;s condition, including their vital signs, their feeding and elimination patterns. Indirect duties may include general housekeeping skills, ordering and maintenance of supplies and simple computer entry ability.
 </li>
 <li>
 Safety Sensitive: YES
 
 
 </li>
 </ul>
 In the interest of protecting the health and safety of all patients, associates, and guests, Unity Health has classified some positions as &ldquo;safety sensitive.&rdquo; A &ldquo;safety sensitive&rdquo; position is any job position in which impaired performance could result in harm to the health and/or safety of self or others. Any associate that is actively engaged in the use of medical marijuana, even if in possession of a valid medical marijuana card, will be excluded from employment in a &ldquo;safety sensitive&rdquo; position.
 
 
 
 Description
 
 
 
 Performs direct and indirect patient care duties under the guidance and direction of the RN and LPN. Responsible for implementing components of the plan of care through the initiation/completion of procedures relating to basic human, mental, spiritual, and social needs; comfort and safety measures; activities of daily living; personal care needs; nutrition and fluid needs; and elimination needs. Indirect patient care includes, but is not limited to, cleaning occupied and unoccupied patient areas and maintaining an environment, which is neat and free of hazards to the patient&rsquo;s well-being. An understanding of and willingness to follow infection control and safety guidelines is mandatory. Supports the organization&rsquo;s mission, vision, and values.
 
 
 
 Physical Requirements
 
 
 
 Maintains good physical and emotional well being. Job responsibilities require a considerable amount of physical work. The individual will be required to assist with lifting and moving patients, pushing of carts, wheelchairs, and other equipment; and lifting or pushing of up to 50 pounds. The individual must be able to bend over to perform certain duties, e.g., assist patient to put on footwear, check urinary output, etc. The individual must also be able to maneuver throughout the halls, stairways, and patient rooms in response to hospital emergencies. Interpretation of environmental input requires visual and auditory skills. A significant amount of writing and computer entry is required. Trips to various departments will be required. The position does have some heavy exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents. Exposure to infectious wastes and body fluids may mandate the wearing of gloves, masks, gowns, and goggles.
</div>

Patient Care Associate FT Night 6p-6a & EOW 3 West (MedSurg)

NYU Langone Health

<div>NYU Langone Hospital&mdash;Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.
 
 
Learn more about NYU Langone Hospital&mdash;Long Island, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary: 
We have an exciting opportunity to join our team as a Clerical Services Associate - Surgical Telemetry, Part-Time, Evenings.
 
 
In this role, the successful candidate Provides clerical support to facilitate the efficient functioning of the unit including order transcription, computer entry, medical record maintenance, telephone and electronic communications. Responds to patient, family and visitor needs in a timely fashion.

Job Responsibilities:
<ul>
<li>Performs other duties as assigned</li>
<li>Performs a variety of clerical tasks in an organized, efficient manner necessary for the orderly functioning of the unit.</li>
<li>Participates in activities contributing to growth and development of the unit. Supports coworkers in accomplishment of daily activities necessary for meeting patient and family needs.</li>
<li>Effectively communicates with patientfamily and members of the health care team in a timely manner, as required. Accurately reports pertinent patient information to the nurse, manager or designee.</li>
<li>Enters accurate patient information in electronic medical record per hospital policyguidelines during hospitalization and upon discharge as assigned. Transcribes orders accurately following WUH guidelines as assigned.</li>
<li>Performs routine office equipment maintenance and contacts appropriate department to arrange for installationrepair of related equipment.</li>
<li>Actively assists in maintaining a clean, safe, and therapeutic environment, including security of patient belongings. As assigned, ensures appropriate emergency equipment is present and operational. Participates in implementing the Hospital Emergency Incident Command System (HEICS) plan as required.</li></ul> 


Minimum Qualifications: 
To qualify you must have a High School or GED. Excellent communication (both oral and written), organizational, interpersonal, customer service skills. Knowledge of basic data entry computer skills.

Preferred Qualifications: 
1-2 years Clerical related experience. Knowledge of medical terminology.

Qualified candidates must be able to effectively communicate with all levels of the organization.
 
 
NYU Langone Hospital&mdash;Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
 
 
At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
 
 
NYU Langone Hospital&mdash;Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
 
 
View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $25.97 - $25.97 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here</div>

Clerical Services Associate - Surgical Telemetry, Part-Time, Evenings

Atrium Health

<div>Department:
02255 GCMG Maternal Fetal Medicine: South Charlotte - OB/GYN: Maternal and Fetal Medicine 
Status:
Full time 
Benefits Eligible:
Yes 
Hours Per Week:
40 
Schedule Details/Additional Information:
Monday-Friday
7:30-4:30 pm
Pay Range:
$19.80 - $29.70
Essential Functions<ul><li>
Exemplify caring and compassionate customer service to create an excellent patient experience</li><li>
Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations</li><li>
Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision</li><li>
Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience</li><li>
Encourages patient utilization of front-end technology during the registration process</li><li>
Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office</li><li>
Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations</li><li>
Monitors inventory and stock medications, narcotics, and emergency medications/equipment</li></ul>
Physical Requirements 
Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs. 
Education, Experience and Certifications
High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more &ndash; so you can live fully at and away from work, including:
Compensation<ul><li>
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training</li><li>
Premium pay such as shift, on call, and more based on a teammate's job</li><li>
Incentive pay for select positions</li><li>
Opportunity for annual increases based on performance</li></ul>
Benefits and more<ul><li>
Paid Time Off programs</li><li>
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability</li><li>
Flexible Spending Accounts for eligible health care and dependent care expenses</li><li>
Family benefits such as adoption assistance and paid parental leave</li><li>
Defined contribution retirement plans with employer match and other financial wellness programs</li><li>
Educational Assistance Program</li></ul>
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. 
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation&rsquo;s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Our team members are part of an environment that fosters health, hope and healing-for all, driven by the principles of Our Advocate Health Way to create a welcoming and professional environment. The Patient Service Specialist will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Advocate Health team member to deliver a world-class patient experience every person, every encounter, every time.</div>

Patient Services Specialist-Atrium Health South Charlotte OBGYN

RUSH Physical Therapy

<div>Overview:

Position: Patient Service Specialist - Float
Location: Will travel to clinics in the area as a Float PSS<ul><li>
Home Clinic: 20 North Smith Street, Palatine IL 60067</li></ul>
Type of Employment: Part Time
Schedule: Weekdays (2 evenings until 7pm)
Compensation: $18.00 - $21.00 hour<div> 
Why Join Us:</div><div>
Part time positions are eligible for 401k based on reaching 1,000 hours within their first anniversary or subsequent calendar year.</div> 
Looking for a dedicated, compassionate, and focused individual with strong communication and interpersonal skills, as well as, excels in time management, multi-tasking, and a faster paced environment. Front desk operations include but are not limited to answering phones, scheduling, insurance verifications, faxing/scanning, and quality assurance. 
When patients enter our outpatient physical therapy center in Elgin, we want them to have an exceptional experience &ndash; starting at the front desk. That&rsquo;s where you come in. As a patient service specialist, you&rsquo;ll manage both the patient side and the business side of our center. Don&rsquo;t underestimate the impact you can make on every patient&rsquo;s care experience, even before they leave the waiting room. 
Check out the video below for additional insight into the work of our Patient Service Specialists! 
<div></div>
Responsibilities: 
<div></div><ul><li>
Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out</li><li>
Schedule patient appointments in person and via phone</li><li>
Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team</li><li>
Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications</li></ul>
Qualifications:

Minimum:<ul><li>
High School Diploma or GED</li><li>
1 Year of Medical Office Experience</li></ul>
Preferred:<ul><li>
Insurance Verification Experience</li><li>
1 Year of Front Desk Experience</li></ul> 
<div></div>
Additional Data:
<div>
Go Anywhere with Us! 1900 centers in 39 states offering internal movement</div><div></div><div> 
Equal Opportunity Employer/including Disabled/Veterans</div></div>

Patient Service Specialist - Float

Nemours Children's Health

<div>Nemours is seeking a Patient Services Specialist II (Primary Care, Sanford), FULL-TIME, to join our Primary Care team in Sanford, Florida.
 
 
Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 20 primary care and three urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.
This position is responsible for: To perform as a customer service representative for assigned divisions accurately obtaining and entering all essential information needed to complete registration and scheduling processes following standard business practices. Provide service to internal and external customers as a member of the clinic team.
<ul><li>Customer service: answer phone lines in a prompt and courteous manner, triage call and handle appropriately.
</li><li>Registration: collect, maintain and ensure accuracy of information through the use of standard business practices.
</li><li>Coordinate all necessary paperwork for registration, scheduling, and appointment.
</li><li>Financial: collect, verify and maintain patient insurance information, including authorizations and referrals.
</li><li>Collect co- pays, deductible, co-insurance and balances on accounts. End of day balancing.
</li><li>Scheduling: understanding visit types, templates and fundamentals of how to efficiently schedule an office visit. Manage no-show and cancelation process. Confirm appointments with patient/guardian. Prepare charts with the appropriate paperwork for the physician visit.
</li><li>Communication: triage and manage electronic communication daily. Scan all new paperwork into EMR or place in patient chart. Scan incoming mailed and faxed patient results into EMR and task the physician responsible for reviewing OR place information with patient chart and for provider to review. Check in and checkout patients in office.
</li><li>Coordinates the release of information and medical record process. Process all incoming and outgoing medical record requests.
</li><li>Ensures coding information is complete on billing documents.
</li><li>All other duties as assigned by supervisor.
</li></ul>Job Requirements
<ul><li>High School Diploma required.
</li><li>Specialized (1 year of training beyond high school).
</li><li>Minimum of one (1) to three (3) years' experience preferred.
</li><li>Customer Service and Healthcare experience preferred.
</li><li>Medical Office/Call Center experience preferred.
</li><li>Travel to other primary care locations as needed for coverage is required.
</li></ul>What We Offer
<ul><li>Competitive base compensation in the top quartile of the market
</li><li>Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
</li><li>Comprehensive benefits: health, life, dental, vision
</li><li>403B with employer match
</li><li>Licensure, CME and dues allowance
</li><li>Not-for-profit status; eligibility for Public Service Loan Forgiveness
</li><li>For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.
</li></ul>Located in Orlando, Fla., Nemours Children&rsquo;s Hospital is the newest addition to the Nemours integrated healthcare system. Our 100-bed pediatric hospital also features the area&rsquo;s only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children&rsquo;s Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care
#LI-MW1</div>

Patient Services Specialist II (Primary Care, Sanford)

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