patient service associate

NeighborHealth

<div><div><p><b>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
</b></p><p></p><p>As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
</p></div><p></p><div><p>Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly &mdash; every role at NeighborHealth is vital. Together, we&rsquo;re advancing medicine and delivering the best care experience for our patients and community!
</p></div><p></p><div><div><div><p>Interested in this position? Apply online and create a personal candidate account!
</p></div></div></div><p></p><p><b>Current Employees of </b><b>NeighborHealth </b>- Please use our internal careers portal to apply for positions.
</p><p></p><p>To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page .
</p><p></p><p><b>Time Type:
</b></p>Full time
<p></p><p><b>Department:
</b></p>Patient Advocacy Office
<p></p><p><b>All Locations:
</b></p>10 Gove Street &ndash; Taylor Building
<p></p><p><b>Position Summary:
</b></p>Under the Office of Patient Advocate, the Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and assist patients helping them navigate through the site and promote commitment to excellence. They will consistently maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.
<ul><li>Patient experience. Provides warm welcoming to patients.
</li><li>Provide exceptional customer service to all patients, visitors and callers.
</li><li>Oversee the safe, efficient, and comfortable atmosphere of the reception area.
</li><li>Greet patients and other visitors and assist them as appropriate.
</li><li>Provides assistance to patients and visitors by obtaining wheelchairs, or other services as needed. Escorts or transports patients who need help to their destination within the health center.
</li><li>Contacts Security, Environmental Services, or Facilities Management, for assistance when necessary. Supports patient experience efforts at the health center. Interprets hospital policy, practices and procedures relating to patient care.
</li><li>Works closely with the Office of Patient Advocate.
</li><li>Supports patient experience efforts at the health center, including but not limited to shadowing a variety of positions in different departments, monitoring calls for quality assurance and supporting Patient Experience leadership in various projects.
</li><li>Maintain excellent punctuality and attendance.
</li><li>Adheres to all EBNHC and departmental policies and procedures.
</li></ul><p></p><p>Pay Range: Starting at $21/hr up to $30 based on relevant experience
</p><p></p><p><b>EEO &amp; Accommodation Statement:
</b></p><p>NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request
</p><p></p><p><b>Federal Trade Commission Statement:
</b><br>
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or &ldquo;apps.&rdquo; Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
</p><p></p><p><b>E-Verify Program Participation Statement:
</b></p><p>NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.</p></div>

Patient Service Associate-1

Duke Health

<div><p>At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.</p><p><br>
</p><p><b>Patient Revenue Management Organization</b></p>
<p>Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.</p><p></p><p><b><br>
ONSITE POSITION: First Shift</b></p><p></p><p><b><br>
Summary</b></p><p>
Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check-in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.</p><p></p><p><br>
 <b>Work Performed</b></p><ul><li>
Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.</li><li>
Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office c harts, medical records, reports, petty cash and collections bag.</li><li>
File history sheets, ancillary reports and all other required patient record documentation.</li><li>
Return medical records.</li><li>
Attach HIPPA/Medicare documents to the encounter forms.</li><li>
Check-in patient upon arrival in the practice.</li><li>
Identify correct patient information in Maestro Care. Verify patient demographic data.</li><li>
Edit Maestro Care as needed.</li><li>
Accurately identify the appropriate account for patient visit.</li><li>
Present and educate patients on required forms and obtain signature as required by policy and procedure.</li><li>
Completes all Maestro Care check-in files and manage all appropriate alerts.</li><li>
Collect and post co-payments and balances on accounts due.</li><li>
Imprint all patient specific chart documents and requisition/transmittal documents.</li><li>
Copy, file and distribute insurance cards as indicated by procedure.</li><li>
Coordinate all labs/ procedures as requested.</li><li>
Maintain private physician office charts.</li><li>
Prepare encounter forms.</li><li>
Investigate and account for missing encounter forms.</li><li>
Audit encounter forms for completeness and accuracy before batching.</li><li>
Batches encounter forms or charge posting in Maestro Care.</li><li>
Schedule tests and procedures.</li><li>
Complete and distribute ancillary service requisitions.</li><li>
Explain billing to patients according to PRMO credit and collection policies.</li><li>
Determine the amount of cash to be collected based on insurance plan.</li><li>
Check- outpatients.</li><li>
Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures.</li><li>
Answer telephone, take and deliver messages to physicians, nurses and others.</li><li>
Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards</li></ul><p></p><p><b><br>
Knowledge, Skills and Abilities</b></p><ul><li>
Strong verbal and written communication.</li><li>
Basic PC and data entry skills.</li><li>
Knowledge of medical terminology and telephone etiquette.</li><li>
Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.</li><li>
Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.</li></ul><p></p><p><b><br>
Education</b></p><p>
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education</p><p></p><p><b><br>
Experience</b></p><p>
Minimum of one year of work experience in directly communicating and activities. Providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks</p><p></p><p><b><br>
Degrees, Licensures, Certifications</b></p><p>
N/A</p><br>
<br>
<div><p>Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.<br>
</p><br>
<br>
<div><p>Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas&mdash;an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.<br>
</p><br>
<div><b>Essential Physical Job Functions:</b>
</div><div><p>Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.</p></div></div></div></div>

Patient Service Associate - Cancer Center Southpoint

Pediatrix Medical Group

<div>Overview:
<div>
The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front-office workflows. The Patient Services Associate interacts with patients by greeting and providing check-in prior to an appointment, collecting payments, communicating about waiting times, and supporting check-out activities. PSAs respond to patient calls and inquiries on a timely basis, schedule and coordinate patient appointments, complete insurance verification and update patient insurance information to support accurate billing and efficient payment for services. The Patient Services Associate prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team and staff deliver high-quality care to every patient, every day.</div><div><br>
</div>Responsibilities:<div></div><div><b><br>
Patient Reception &amp; Check-In/Check-Out</b></div><ul><li>
Welcome patients and visitors in a professional, friendly manner.</li><li>
Register and check in patients; verify demographic and insurance information.</li><li>
Collect copayments and outstanding balances.</li><li>
Schedule follow-up appointments and provide visit summaries or referrals as needed</li></ul><div><b>
Scheduling &amp; Communication</b></div><ul><li>
Schedule new and follow-up appointments, including diagnostic testing according to clinical protocol.</li><li>
Confirm, reschedule, and communicate changes or delays promptly.</li><li>
Manage high-volume incoming calls using proper telephone etiquette.</li><li>
Record accurate messages and route inquiries to appropriate team members.</li><li>
Coordinate communication between patients, providers, and staff.</li></ul><div><b>
Insurance &amp; Billing Support</b></div><ul><li>
Review and update patient demographics and insurance information.</li><li>
Verify insurance eligibility and benefits prior to appointments.</li><li>
Obtain and document pre-authorizations and referrals as required.</li><li>
Communicate coverage issues or policy changes to patients before visits.</li><li>
Assist patients with insurance inquiries and time of service payment expectations.</li><li>
Maintain knowledge of insurance requirements, including managed care and government programs.</li></ul><div><b>
Administrative Support</b></div><ul><li>
Prepare daily clinic schedules and complete chart prep for upcoming appointments.</li><li>
Support office operations, including faxing, scanning and indexing documents into the patient&rsquo;s medical record.</li></ul><div><b>
Customer Service &amp; Compliance</b></div><ul><li>
Provide compassionate assistance and resolve patient concerns promptly.</li><li>
Ensure patient confidentiality and compliance with HIPAA regulations.</li><li>
Contribute to a clean, safe, and welcoming environment.</li></ul><br>
<div></div>
Qualifications:
<div><i>
Education:</i></div><ul><li>
High school diploma or general education degree (GED): or equivalent combination of education and experience.</li></ul><div><i>
Experience Industry:</i> Healthcare</div><div><i>
Experience:</i></div><ul><li>
2-3 years recent experience in a related position in medical office setting preferred</li><li>
Strong computer knowledge (Microsoft office) preferred</li><li>
Experience in coding, office billing, insurance and government payer regulations, and other third-party billing requirements (pertaining to services offered by the practice) preferred</li></ul><div><i>
Skills/Abilities:</i></div><ul><li>
Knowledge of medical terminology</li><li>
Superior customer service skills</li><li>
Excellent verbal and written communication</li><li>
Ability to work in a fast-paced environment</li><li>
Ability to work on multiple projects at one time</li><li>
Ability to work as a team player</li><li>
Ability to prioritize responsibilities and meet deadlines</li><li>
Ability to work in a high stress environment.</li></ul>
Benefits and Compensation:
<div><b><i>
Take great care of the patient, every day and every way.TM </i></b>At Pediatrix &amp; Obstetrix, that&rsquo;s not only our motto at work each day; it&rsquo;s also how we view our employees and their families. We know that our greatest asset is YOU.</div><div></div><div><br>
We take pride in offering comprehensive benefits in a vast array of plans that fit your life and lifestyle, supporting your health and overall well-being. Benefits offered include, but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, as well as a 401k plan and Employee Stock Purchase Program. Some benefits are provided at no cost, while others require a cost share between employees and the company. Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions. Our benefit programs are just one of the many ways Pediatrix &amp; Obstetrix helps our employees take care of themselves and their families.</div>
About Us:<div></div><div><br>
Pediatrix Medical Group is one of the nation&rsquo;s leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. The group&rsquo;s high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement and safety initiatives.</div><div></div><div><i><br>
Please Note: Fraudulent job postings/job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site: </i><i>www.pediatrix.com/careers</i><i>.</i></div><div></div><div><i><br>
#PedNC</i></div>
Pediatrix is an Equal Opportunity Employer:
<div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</div></div>

Patient Services Associate

The University of Michigan

<p></p><div><div><div><h2 class="jobSectionHeader"><b>How to Apply</b></h2><p>
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.</p><h2 class="jobSectionHeader"><b>
Job Summary</b></h2><p>
To provide support and coordination of divisional patient care services.</p><h2 class="jobSectionHeader"><b>
Responsibilities*</b></h2><ul><li>
Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).</li><li>
Accurately verify patient information, including demographic details, medical history, and insurance coverage.</li><li>
Serve as the point of contact between patients, healthcare providers, and administrative staff.</li><li>
Communicate appointment changes, test results, or instructions to patients clearly and promptly.</li><li>
Assist healthcare providers with administrative tasks such as preparing patient files, documents, and arranging follow-up services.</li><li>
May collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment.</li><li>
Provides customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage.</li><li>
Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care.</li><li>
Operate one or more Cisco Finesse scheduling skills through the entirety of the shift.</li><li>
Process and compile patient paperwork for exams and clinical staff.</li><li>
Accurately record any phone messages and assure they are forwarded appropriately.</li><li><p>
Accurately and efficiently schedule patient appointments utilizing Cadence and coordinating with referring clinic as needed.</p></li><li>
Maintain and observe patient scheduling to ensure accurate placement by offsite schedulers.</li><li>
Maintain responsibility for MiChart grids.</li><li>
Call patients to remind them of upcoming appointments.</li><li>
Utilize paging system to contact appropriate staff as required.</li><li>
Prepare patient itinerary and all other appropriate correspondence.</li><li>
Demonstrate ability to complete multiple tasks independently.</li><li>
Identify and track reoccurring operational problems and participate in resolution.</li><li>
Management of pre-arrival functions to ensure all necessary information has been obtained for clinic visits.</li><li>
Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty.</li><li>
Review and track electronic protocols for future date patient schedules.</li><li>
Work with QA/QC staff to resolve scheduling conflicts due to patient safety and scanner compatibility.</li><li>
Communicate with referral coordinator staff to ensure patient waivers are distributed as needed.</li><li>
Assist call center, referring clinics, and patients with telephone inquiries. Triage phone calls appropriately if unable to directly assist.</li><li>
Specialized scheduling that is not done at the call center, i.e., Pacemaker, Functional MRI, General Anesthesia, etc.</li><li>
Oversee assigned MiChart In-Basket.</li><li>
New employee training is held onsite.</li><li>
Training of new staff and float staff will require remote workers to periodically come on site.</li></ul><h2 class="jobSectionHeader"><b>
Required Qualifications*</b></h2><ul><li>
High School diploma or equivalent.</li><li>
1 year experience in direct customer service setting involving face to face or over the phone patient/customer interaction.</li><li>
Follow Radiology Gold Standard Customer Service guidelines consistently.</li><li>
Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.</li><li>
Ability to work independently in an ever-changing and potentially stressful environment.</li><li>
Demonstrate dependability, professionalism, ability to accept direction and shows attention to detail.</li><li>
Demonstrate strong written communication skills displaying ability to spell correctly and shows use of proper grammar.</li><li>
Demonstrate strong interpersonal and oral communication skills including active listening</li><li>
Demonstrate strong organizational skills.</li><li><p>
Excellent attendance record.</p></li></ul><h2 class="jobSectionHeader"><b>
Desired Qualifications*</b></h2><ul><li>
Working knowledge of MiChart (Cadence and EpicCare) is preferred.</li><li>
Familiarity with SharePoint, and Microsoft Office 365 including Outlook and Teams is preferred.</li><li>
Familiarity with medical terminology is preferred.</li><li>
Experience in a health care environment.</li></ul><h2 class="jobSectionHeader"><b>
Modes of Work</b></h2><p>
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.</p><h2 class="jobSectionHeader"><b>
Work Schedule</b></h2><p>
Monday- Friday 8:30am-5:00pm</p><h2 class="jobSectionHeader"><b>
Work Locations</b></h2><p>
University Hospital and Remote</p><h2 class="jobSectionHeader"><b>
Union Affiliation</b></h2><p>
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.</p><h2 class="jobSectionHeader"><b>
Background Screening</b></h2><p>
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.</p><h2 class="jobSectionHeader"><b>
Application Deadline</b></h2><p>
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.</p><h2 class="jobSectionHeader"><b>
U-M EEO Statement</b></h2><p>
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.</p></div></div></div><p></p>
<br><div><div><h3 class="jobSectionHeader"><b>Job Opening ID</b></h3>
<div><p>279221</p>
</div></div><div><h3 class="jobSectionHeader"><b>Working Title</b></h3>
<div><p>Patient Services Associate</p>
</div></div><div><h3 class="jobSectionHeader"><b>Job Title</b></h3>
<div><p>Patient Services Associate</p>
</div></div><div><h3 class="jobSectionHeader"><b>Work Location</b></h3>
<div><p>Michigan Medicine - Ann Arbor</p>
</div></div><p>Ann Arbor, MI</p>
<div><h3 class="jobSectionHeader"><b>Modes of Work</b></h3>
<div><p>Mobile/Remote
</p></div></div><div><h3 class="jobSectionHeader"><b>Full/Part Time</b></h3>
<div><p>Full-Time</p>
</div></div><div><h3 class="jobSectionHeader"><b>Regular/Temporary</b></h3>
<div><p>Regular</p>
</div></div><div><h3 class="jobSectionHeader"><b>FLSA Status</b></h3>
<div><p>Nonexempt</p>
</div></div><div><h3 class="jobSectionHeader"><b>Organizational Group</b></h3>
<div><p>Um Hospital</p>
</div></div><div><h3 class="jobSectionHeader"><b>Department</b></h3>
<div><p>MM Radiology UH</p>
</div></div><div><h3 class="jobSectionHeader"><b>Posting Begin/End Date</b></h3>
<div><p>6/23/2026 - 6/30/2026</p>
</div></div><div><h3 class="jobSectionHeader"><b>Salary</b></h3>
<div><p>$43,056.00 - $62,462.40</p>
</div></div><div><h3 class="jobSectionHeader"><b>Career Interest</b></h3>
<div><p>Patient Care Services
<br>
Radiology
<br>
Service Employees Intl Union (SEIU)</p></div></div></div>

Cooley Dickinson Hospital

<div>Site: Cooley Dickinson Hospital, Inc.<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
Full Time and Part Time - Days and Nights available<br>
The Patient Care Associate (PCA) is responsible for performing a variety of direct and non-direct patient care duties, including routine patient care duties as well as clerical, supply, and messenger responsibilities. The PCA performs other patient care related duties and unit duties as needed and may function as a patient care observer to monitor for patient safety in situations where 1:1 observation is required.
<br>
<br>
This position is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital.<br>
<br>
This position reports to the Nurse Manager and operates within established organizational and departmental policies and procedures.<p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><p><b>
Qualifications, PCA, Certified (Salary Grade C25)</b></p><ul><li>
High school diploma or equivalent required</li><li>
Current American Heart Association Basic Life Support (BLS) certification required</li><li>
Ability to perform routine patient care activities under the direction of licensed nursing personnel requiring technical or on the job training required</li><li>
Nursing Assistant certification, Medical Assistant certification, or a nursing student who is actively enrolled into a nursing program with a minimum of 6 months student clinical experience required.</li><li>
Six (6) months to one (1) year nursing assistant experience required</li><li>
One (1) to three (3) years secretarial experience preferred</li><li>
Health care experience preferred</li><li>
Ability to multi-task and handle stress crisis situations effectively required</li><li>
Demonstrated knowledge of medical terminology required</li><li>
Demonstrated typing skills and computer experience required</li><li>
Demonstrated interpersonal, organizational, and oral and written communication skills required</li></ul><p><b>
Qualifications, PCA, Non-Certified (Salary Grade C24)</b></p><ul><li>
Completion of PCA educational objectives and unit-specific training as outlined by the Professional Development Department required</li><li>
High school diploma or equivalent required</li><li>
Current American Heart Association BLS certification required</li><li>
Ability to perform routine patient care activities under the direction of licensed nursing personnel requiring technical or on the job training required</li><li>
Health care experience preferred</li><li>
Ability to multi-task and handle stress crisis situations effectively required</li><li>
Demonstrated typing skills and computer experience required</li><li>
Demonstrated interpersonal, organizational, and oral and written communication skills required</li><li>
Ability to communicate effectively and follow written and/or oral instructions required</li><li>
Demonstrated teamwork and collaboration skills and a professional demeanor required</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><p><b>
Physical Requirements</b></p><ul><li>
Standing Frequently (34-66%)</li><li>
Walking Frequently (34-66%)</li><li>
Sitting Occasionally (3-33%)</li><li>
Lifting Frequently (34-66%) 35lbs+ (w/assisted device)</li><li>
Carrying Frequently (34-66%) 20lbs - 35lbs</li><li>
Pushing Occasionally (3-33%)</li><li>
Pulling Occasionally (3-33%)</li><li>
Climbing Rarely (Less than 2%)</li><li>
Balancing Frequently (34-66%)</li><li>
Stooping Occasionally (3-33%)</li><li>
Kneeling Occasionally (3-33%)</li><li>
Crouching Occasionally (3-33%)</li><li>
Crawling Rarely (Less than 2%)</li><li>
Reaching Frequently (34-66%)</li><li>
Gross Manipulation (Handling) Frequently (34-66%)</li><li>
Fine Manipulation (Fingering) Frequently (34-66%)</li><li>
Feeling Constantly (67-100%)</li><li>
Foot Use Rarely (Less than 2%)</li><li>
Vision - Far Constantly (67-100%)</li><li>
Vision - Near Constantly (67-100%)</li><li>
Talking Constantly (67-100%)</li><li>
Hearing Constantly (67-100%)</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
30 Locust Street<p></p><p><b><br>
Pay Range</b></p><br>
$18.43 - $25.63/Hourly<p></p><p><b><br>
Grade</b></p>
SC2C25<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Patient Care Associate

Jackson Health System

<div><p><b>Jackson North Medical Center</b></p>
<p><b>Department</b>: Medical Surgical
</p><p><b>Address</b>: 160 NW 170th Street, North Miami Beach, Florida, 33169</p>
<p></p><p><b>Shift details</b>: Full Time, Nights</p><p><b>
Summary</b></p><p>
Patient Care Associate provides patient focused, age-specific, information and clinical based support to patients through the utilization of appropriate health information equipment/systems. This is the level 3 job in the nursing support career ladder.<br>
<br>
</p><p><b>Responsibilities</b><br>
</p><p>Uses a systematic process to provide/modify care and patient/family education. Assists health care team with simple procedures; prepares supplies &amp; equipment; provides patient/family support, assists in positioning patients, sets up/or remove equipment etc. Under direction, performs a variety of tasks associated with generalized patient care (vital signs, feeding, mobility, drainage, and personal hygiene: bath, dressing, bed making/linen changes etc.). Utilizes specialized equipment as needed when providing patient care. Prepares and cleans exam rooms, patient treatment areas and stretchers between patient uses. Transports patients to and from treatment areas when needed. Cleans assigned area after patient's treatment, as needed according to departmental procedures. Takes and picks up food orders for patient's kitchen evaluation. Assists in the fabrication of adaptive and assistive equipment, i.e. washing mitts, wheelchair gloves, safety belts, straps, etc. Keeps the storage closet in order and stocked. Assists with office duties as needed. Assists and provides support to the health care team including set-up, equipment prep, clean up and restocking and specimen labeling. Attentive to patient care needs that meets clinical goal for routine visits. Responsive in meeting patient flow processes that reduce patient waiting time for procedures. Adjusts work pace, as directed to meet volume demands of clinical unit. Demonstrates flexibility and willingness to support delivery model of care as defined by ANM/NM. Schedules appointments for referrals/consults as assigned, minimizes distractions. Consistently adheres to time outs prior to start of surgical and invasive procedures per policy. Follows policies on identification of patients, hand hygiene/infection control and all other related unit specific policies and procedures, as detailed on the unit specific competency checklist. Performs phlebotomy function as assigned. Employees assigned to units performing phlebotomy function must have completed an accredited phlebotomy program. Utilizes job and unit specific equipment as required. Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs all other related job duties as assigned.<br>
<br>
</p><p><b>Experience</b></p><p>
Generally requires 0 to 3 years of related experience.<br>
</p><p><b>Education</b></p><p>
Completion of an approved Medical Assistant or Nursing Assistant training program is required.</p><p><b><br>
Skill</b><br>
</p><p>Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Knowledge and skill in use of job appropriate technology and software applications. Must meet and maintain current all unit specific and organizational skills/competencies, certifications/licensures, as required by the nursing area.<br>
</p><p><b>Credentials</b><br>
</p><p>Medical Assistant Certification OR Certified Nursing Assistant license, including Phlebotomy is required. Employees hired into PCA classification before 08/09/2020 are grandfathered in for the certification / license requirement. Incumbents performing phlebotomy function must have a proof of completion of an accredited phlebotomy program. American Heart Association and any additional applicable life support certification for Healthcare Providers may be required at the unit level upon hire with at least 6 months validity and maintenance at JHS for the duration of employment.</p><p><b>
</b></p><p><b>Unit Specific Credential</b></p><p>
AHA Basic Life Support (BLS) with 6 months validity</p><p><b><br>
Working Conditions</b></p><p><b>
Physical Requirements</b> - Job function requires extended standing or walking. Must be able to carry objects weighing 21 to 50 pounds. Able to lift or move objects weighing 51 to 100 pounds with the use of appropriate devices. Jobs in this group require frequent visual acuity to perform activities related to extended use of computers. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).<br>
<br>
<b>Environmental Conditions</b> - Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May also be exposed to needle sticks, airborne infections, medical gases, X-Ray, chemical exposures and other potential hazards. Must wear Personal Protective Equipment (PPE) when exposed to infectious/clinical hospital environment. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).</p></div>

Patient Care Associate 1, Medical Surgical, Full Time, Nights

<div><p>Miami, FL Full-Time JW-6th Floor - Medical</p><p><b>
Summary</b><br>
</p><p>Patient Care Associate provides patient focused, age-specific, information and clinical based support to patients through the utilization of appropriate health information equipment/systems. This is the level 3 job in the nursing support career ladder.<br>
<br>
</p><p><b>Responsibilities</b><br>
</p><p>Uses a systematic process to provide/modify care and patient/family education. Assists health care team with simple procedures; prepares supplies &amp; equipment; provides patient/family support, assists in positioning patients, sets up/or remove equipment etc. Under direction, performs a variety of tasks associated with generalized patient care (vital signs, feeding, mobility, drainage, and personal hygiene: bath, dressing, bed making/linen changes etc.). Utilizes specialized equipment as needed when providing patient care. Prepares and cleans exam rooms, patient treatment areas and stretchers between patient uses. Transports patients to and from treatment areas when needed. Cleans assigned area after patient's treatment, as needed according to departmental procedures. Takes and picks up food orders for patient's kitchen evaluation. Assists in the fabrication of adaptive and assistive equipment, i.e. washing mitts, wheelchair gloves, safety belts, straps, etc. Keeps the storage closet in order and stocked. Assists with office duties as needed. Assists and provides support to the health care team including set-up, equipment prep, clean up and restocking and specimen labeling. Attentive to patient care needs that meets clinical goal for routine visits. Responsive in meeting patient flow processes that reduce patient waiting time for procedures. Adjusts work pace, as directed to meet volume demands of clinical unit. Demonstrates flexibility and willingness to support delivery model of care as defined by ANM/NM. Schedules appointments for referrals/consults as assigned, minimizes distractions. Consistently adheres to time outs prior to start of surgical and invasive procedures per policy. Follows policies on identification of patients, hand hygiene/infection control and all other related unit specific policies and procedures, as detailed on the unit specific competency checklist. Performs phlebotomy function as assigned. Employees assigned to units performing phlebotomy function must have completed an accredited phlebotomy program. Utilizes job and unit specific equipment as required. Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs all other related job duties as assigned.<br>
<br>
</p><p><b>Experience</b></p><p>
Generally requires 0 to 3 years of related experience.<br>
</p><p><b>Education</b></p><p>
Completion of an approved Medical Assistant or Nursing Assistant training program is required.</p><p><b><br>
Skill</b><br>
</p><p>Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Knowledge and skill in use of job appropriate technology and software applications. Must meet and maintain current all unit specific and organizational skills/competencies, certifications/licensures, as required by the nursing area.<br>
</p><p><b>Credentials</b><br>
</p><p>Medical Assistant Certification OR Certified Nursing Assistant license, including Phlebotomy is required. Employees hired into PCA classification before 08/09/2020 are grandfathered in for the certification / license requirement. Incumbents performing phlebotomy function must have a proof of completion of an accredited phlebotomy program. American Heart Association and any additional applicable life support certification for Healthcare Providers may be required at the unit level upon hire with at least 6 months validity and maintenance at JHS for the duration of employment.</p><p><b>
</b></p><p><b>Unit Specific Credential</b></p><p>
AHA Basic Life Support (BLS) with 6 months validity</p><p><b><br>
Working Conditions</b></p><p><b>
Physical Requirements</b> - Job function requires extended standing or walking. Must be able to carry objects weighing 21 to 50 pounds. Able to lift or move objects weighing 51 to 100 pounds with the use of appropriate devices. Jobs in this group require frequent visual acuity to perform activities related to extended use of computers. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).<br>
<br>
<b>Environmental Conditions</b> - Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May also be exposed to needle sticks, airborne infections, medical gases, X-Ray, chemical exposures and other potential hazards. Must wear Personal Protective Equipment (PPE) when exposed to infectious/clinical hospital environment. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).</p></div>

Patient Care Associate 1/ Full-time/ Day Shift/ Medical/ Jackson West Medical Center

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