patient service associate

Medcare Hospitals

Medcare Hospitals is seeking a dedicated and professional Customer Service Associate to join their team in Dubai. This role is ideal for candidates who have a passion for providing exceptional service and ensuring patient satisfaction.
Key Responsibilities and Requirements:
<ul>
<li>Deliver outstanding customer service to patients and visitors.</li>
<li>Handle inquiries and resolve issues in a professional and timely manner.</li>
<li>Maintain clear communication and provide accurate information regarding hospital services.</li>
<li>Strong interpersonal and communication skills, both written and verbal.</li>
</ul>

Customer Service Associate

Cytecare Hospital

Job Title Associate- BillingDepartment -Patient ServiceLocation/Unit -Cytecare Hospitals, Yelahanka, Bangalore Qualification- Any graduation (mandatory) NO Diploma. Experience- 2+year experience.Roles and Responsibility; &#8729;Communicating and coordinating with patient and the doctors&#8729;Managing calls and customer queries escalated by the team.&#8729;Identify and assess customers&rsquo; needs to achieve 10/10 satisfaction rate.&#8729;Ability to plan &amp; organize ones work schedule effectively.&#8729;Plan work schedules and monitor the duties, to ensure that the departments are manned 24X7&#8729;Error free billing (IP) to be maintained.&#8729;Build sustainable relationships and trust with customeraccounts through open and interactive communication&#8729;Provide accurate, valid and complete information by usingthe right methods/tools&#8729;Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions.&#8729;Follow communication procedures, SOP&rsquo;s guidelines and policies and implement the same.&#8729;Take the extra mile to engage customers&#8729;Ability to multi-task, prioritize, and manage time effectively&#8729;Stay motivated and motivate the team to deliver exceptional customer care&#8729;To carry out any other task assigned by higher authority.&#8729;Sending daily/weekly/monthly reports as specified bydepartment headLanguages : Kannada &amp; EnglishShift Timings : 8am to 4:30pm, 11:30am to 8pm, 8pm to 8am,9:30am to 6pmJob Types: Full-time, PermanentPay: &#8377;25,000.00 - &#8377;32,000.00 per monthBenefits:<ul><li>Flexible schedule</li><li>Leave encashment</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Yelahanka, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>total work: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Kannada (Required)</li></ul>Work Location: In person

Billing Executive

UF Health

<div>Overview:

Monday through Friday 8am to 5pm 
The Customer Service Specialist is responsible for delivery of exemplary customer service by greeting and assisting patients and visitors, answering high volume phone calls, scheduling patient appointments, and overseeing other daily operations of front desk in a medical office. Responsible for collecting patient balances at check-in and check-out and staying up to date on insurance plans
Responsibilities:
<ul><li>Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries.</li><li>
Gathers complete and accurate patient demographic and financial information. Verifies / identifies insurance plans and obtains benefit information. Interacts with patients and insurance companies over the phone including referral and authorization management.</li><li>
Takes and accurately records patient payments for balances during check-in or check-out.</li><li>
Accurately schedules patient appointments and utilizes proper scheduling techniques to maximize appointment availability for patients.</li><li>
Clearly and concisely communicates with physicians and staff regarding any patient related issues.</li><li>
Ensures patient information is accurate, up to date, and complete in the electronic medical record program.</li><li>
Assists in maintaining liaisons with other organizations and offices for the exchange of information.</li></ul>
Qualifications:

Education / Training<ul><li>
High School Diploma/Equivalent</li></ul>
Experience Requirements<ul><li>
0 - 1 year Medical Practice Clerical experience</li></ul>
Preferences: 
1 year clerical experience in a health care setting</div>

Customer Service Specialist | Palencia Primary Care | Full-Time | Days

Memorial Health

<div>Min: USD $16.00/Hr. Max: USD $23.64/Hr. Overview:
<div>
Our Patient Access Specialist assists in providing access to services provided at the hospital and/or other service area. Processes registration information for the patient visit, obtaining patient demographic and third party information with a high degree of accuracy, and performs financial collections. Performs the timely completion, preparation, and deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. Maintains knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, Commercial Payers, and departmental / system policies and procedures. Provides Mammography Screening scheduling services to patients. Work may be performed in a patient care area. Serves as a liaison between ancillary departments and other Patient Access Services areas.</div>
Qualifications:
<div>
Education:</div><div>
High School diploma required.</div><div> 
</div><div>Licensure/Certification/Registry:</div><div>
Must successfully complete assigned annual education through Healthcare Business Insights.</div><div></div><div> 
Experience:</div><div>
One (1) years of business office experience, preferably in the areas of Patient Access, billing, collections, insurance principles/practices, or accounts receivable. Completion of 12 (twelve) hours of coursework in a business or healthcare related field of study may be considered in lieu of business office experience. Previous experience in Patient Access is highly desirable.</div><div></div><div> 
Other Knowledge/Skills/Abilities:</div><ul><li>
Knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction and provide the opportunity for accurate reimbursement.</li><li>
Demonstrates superior patient relations and interpersonal skills; demonstrates an appropriate level of mental and emotional tolerance and even temperament when dealing with staff, patients and general public, using tact, sensitivity and sound judgment; promotes a positive work environment and contributes to the overall team efforts of the department and organization.</li><li>
Working knowledge of computers is required, with the ability to enter and retrieve data, and electronically notate registration software, and other required applications/systems.</li><li>
Must demonstrate detail orientation, critical thinking, and problem solving ability.</li><li>
Must demonstrate excellent oral and written communication and customer service skills, with ability to maintain a calm and professional demeanor in high stress situations.
</li><li>Demonstrated ability to remain flexible, and consistently exercise sound judgment and initiative in very stressful situations.
</li><li>Ability to effectively manage competing priorities and work independently in a rapidly changing environment.</li><li>
Must demonstrate ability to educate, persuade, and negotiate effectively with patients and families.</li><li>
Knowledge of medical terminology, medical procedural (CPT) and diagnosis (ICD 10 CM) coding, and hospital billing claims preferred, but not required.</li></ul>
Responsibilities:
<ul><li>Completes all steps of pre-registration/registration; verifies patient identity and demographic information through appropriate tools. Identifies/captures appropriate health insurance benefit eligibility based on contract/regulatory differentiation. Facilitates appropriate billing of claims and hospital reimbursement. Obtains and validates proper consent for patient treatment.</li><li>
Schedules patients for Mammography procedures efficiently, effectively, and according to established protocol for modality, location, facility capabilities, insurance requirements, type of exam, patient preferences, and urgency.</li><li>
Educates patients/others regarding the resolution of billing, private pay options, collection efforts, coordination of benefits, third party and governmental payment criteria, insurance coverage, payments, and denials. May serve as a liaison between external resources and patients on issues requiring SMH involvement.</li><li>
Coordinates with SMH Patient Financial Services, Utilization Management, physicians, and medical offices to ensure consistent financial documentation across the enterprise, and an interdisciplinary approach to patient and organizational needs.</li><li>
Adheres to all CMS Conditions of Participation regulations and Section 1154(e) of the Social Security Act regarding delivery, explanation, and acquisition of patient/designated representative signatures.</li><li>
Verifies medical necessity, and obtains appropriate signature on Advance Beneficiary Notice of non-coverage (ABN) per CMS regulations at points of patient access.</li><li>
Negotiates with patients and families to collect patient co-pays and/or deposits at point of service. Supports Patient Access Services POS (Point of Service) collection goals as defined by Revenue Cycle leadership and best practice benchmarks.</li><li>
Triages, documents, and initiates referrals of patients to Medicaid vendor and/or for financial assistance, per the Illinois Fair Patient Billing Act, Illinois Uninsured Patient Discount Act, and established SMH procedures.
</li><li>Identifies/reviews services requiring pre-authorization/pre-certification by Medicare, Medicaid, Commercial, and Managed Care payers, to ensure provider eligibility requirements are met prior to receiving service. Utilizes appropriate technology and/or communicates with physician offices.</li><li>
Analyzes reports containing rejected accounts from a variety of hospital sources, including Non-Patient Access registration departments, and resolves toward verification of patient benefit eligibility, and subsequent reimbursement from all possible payer sources, or determines suitability for financial assistance.</li><li>
Orients and cross-trains others within assigned area of responsibility as directed and defined by management. May assist other areas within the unit or department, as necessary, during times of special needs or staff absences. May be required to work night or weekend shifts.</li><li>
Ensures compliance with all applicable HIPAA, Joint Commission, CDC, SMH, and state and federal statues, providing required associated literature to patients at all PAS access points. Educates patients regarding Advance Directives, Medicare D prescription coverage, SMH, Joint Commission, and Illinois Department of Public Health grievance process as appropriate.</li><li>
Maintains current knowledge of, and complies with, the Illinois Fair Patient Billing Act and Illinois Uninsured Patient Discount Act at all times.</li><li>
Completes Illinois DHS legal forms for psychiatric admits, in compliance with State of Illinois and SMH statues and guidelines. Provides relevant patient/family education.</li><li>
May rotate work settings, i.e., patient registration, bedside registration, or other SMH campus environments. May be required to provide coverage for the SMH Financial Lobby Office.</li><li>
Develops and maintains a comprehensive knowledge of the health system organization and its functions. Completes all assigned annual organizational education</li><li>
Meets expectations for productivity, accuracy, and point of service collections</li><li>
Attendance at quarterly department meetings is mandatory unless absence is approved by PAS management prior to the meeting date.</li><li>
Performs pre-registration functions as requested.</li><li>
Performs other related work as required or requested.</li></ul></div>

Patient Access Specialist I

Azadea Group

<div>
 
 
 ABOUT THE COMPANY
 
 
 
 AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.
 
 
 
 JOB PURPOSE
 
 
 
 The Procure to Book (PTB) Services Associate at Azadea's Business Services is responsible for delivering administrative support and coordination services for the department.
 
 
 
 RESPONSIBILITIES
 
 
 <ul>
 <li>
 Maintain and document the files essential for the corporation&rsquo;s contracts and procurement actions, implementing a suitable filing and data retrieval system to ensure continual access to information.
 </li>
 <li>
 Handle the processing of purchase orders for managed requests and generate reports and categories when necessary.
 </li>
 <li>
 Address internal shops&rsquo; requests that can be fulfilled from within the warehouse.
 </li>
 <li>
 Collect and summarize data to create routine reports and schedules, seeking additional information as needed to support specific purchasing activities.
 </li>
 <li>
 Supervise procedural adherence to ensure compliance with all systems.
 </li>
 <li>
 Initiate bi-annual shop surveys to assess satisfaction with suppliers.
 </li>
 <li>
 Perform occasional tasks related to the ERP system and adhere to data entry guidelines as provided by the immediate manager.
 </li>
 <li>
 Maintain and deliver a high level of customer service, ensuring internal customers' contentment by meeting internal Service Level Agreements (SLAs) and promptly addressing re
 </li>
 </ul>
 
 
 Qualifications - External
 
 
 
 
 LANGUAGE &amp; TECHNICAL SKILLS
 
 
 
 
 Language Proficiency
 
 
 <ul>
 <li>
 Fluency in English.
 </li>
 <li>
 Fluency in French is a plus.
 
 
 </li>
 </ul>
 
 
 EDUCATION
 
 
 
 Bachelor's degree in a related field.
 
 
 
 EXPERIENCE
 
 
 
 Zero to two years of experience in a similar role.
 
</div>

Procure to Book (PTB) Services Associate

Expressions In Dentistry

Earn Up to $400,000 a year!Up to 42% Commission!Our fast growing ethically independent owned busy private practice in Folsom, CA is seeking a caring &amp; responsible associate dentist to join the team in providing essential care to our patients:&#9679; Privately owned by a local dentist, not a big corporation&#9679; Strong PPO/FFS established patient base&#9679; Philosophy of mentorship and support&#9679; We train you &amp; support your growth &amp; improvement&#9679; Long, standing dedicated staff who make working enjoyable&#9679; Requires an experienced, patient focused associate&#9679; Flexible hours &ndash; We&rsquo;re not strictly 9 to 5. Evening, morning, or weekend shifts are availableOur patients&rsquo; health &amp; satisfaction are core values at our practice. As an associate dentist, you will be an integral part of the care &amp; service we provide to our community, with time to treat patients well. Please contact us today if you are interested in joining our outstanding team!Job Type: Full-timePay: Up to $400,000.00 per yearWork Location: In person

Associate General Dentist! Make up to $400k/yr!

The Dental Connection

Support the health of your community at our locally owned practice! Our fast-growing practice in Memphis, TN is seeking a caring &amp; responsible associate dentist to join our team in providing essential care to our patients. We have a unique bonus &amp; incentive system that makes your income potential almost limitless. Plus, we strongly believe in promoting internally &amp; provide support for additional training, so you&rsquo;ll have amazing opportunities to advance your career!<ul><li>Privately-owned by locals, not a big corporation.</li><li>Philosophy of mentorship &amp; support.</li><li>We train you &amp; support your growth &amp; improvement</li><li>Cutting-edge technology and procedures.</li><li>Continual opportunities to increase your income by better serving the public.</li><li>Team of respectful professionals who make working enjoyable!</li><li>Flexible hours &ndash; We&rsquo;re not strictly 9 to 5; evening or weekend shifts available.</li><li>Robust PPO and fee-for-service patient population!</li></ul>Responsibilities<ul><li>Conduct thorough patient assessments and evaluations to determine dental needs.</li><li>Provide general dentistry services, including dental extractions and prosthodontics.</li><li>Maintain accurate medical documentation and patient records in compliance with HIPAA regulations.</li><li>Utilize dental software such as Eaglesoft and Curve for patient management.</li><li>Deliver high-quality patient care, ensuring comfort and satisfaction during treatments.</li><li>Collaborate with dental staff to enhance patient experiences and streamline office operations.</li></ul>Our patients&rsquo; health &amp; satisfaction are core values at our practice. As an associate dentist, you will be an integral part of the care &amp; service we provide to our community. Please contact us today if you are interested in joining our outstanding team!Job Types: Full-time, Part-timePay: Up to $300,000.00 per yearExperience:<ul><li>General Practice : 3 years (Required)</li></ul>Location:<ul><li>Memphis, TN 38105 (Required)</li></ul>Work Location: In person

Dentist (3 yr exp req)

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