patient service rep

Erlanger

<div><div><b>Patient Service Rep, Full-Time, EMG Contact Center</b> <b>(</b><b>47382</b><b>)</b> <b>-</b>Erlanger Baroness Hospital Chattanooga, TN</div><div>
Patient Service Rep, Full-Time, EMG Contact Center</div><div>
Regular - Non-exempt - Full-time - <b>Standard Hours</b> 37.5</div><p></p><div><b>
Description</b><div></div><p><br>
Job Summary:<br>
The Patient Service Representative is responsible for a variety of patient and customer service related activities within the department.<br>
<br>
This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices' patient population. Participates in the practice's quality improvement process and performance evaluation.<br>
<br>
Education:<br>
Required:
<br>
High School graduate or equivalent.
<br>
<br>
Preferred:<br>
College courses in business, English and general office management or equivalent combination of education and experience.<br>
<br>
Experience:<br>
Required:<br>
Must be able to work well with others. Always poised, courteous, pleasing personality, good telephone voice and able to meet the public.
<br>
<br>
Preferred:<br>
Two years' reception experience or general clerical experience.<br>
Prior IDX/Invision training desirable.
<br>
<br>
Position Requirement(s): License/Certification/Registration<br>
Required:<br>
N/A<br>
<br>
Preferred:<br>
N/A<br>
<br>
Department Position Summary:<br>
Performs a wide range of office functions including: computer data entry and word processing, filing, record keeping and reception duties. Ability to cross cover for other similar positions. Specific medical records responsibilities, including filing documents appropriately within records, general maintenance of the file room, chart copying, faxing and mailing out records as directed. Answering of department phone. Entering lab and/or radiology orders into invision during busy times. Sorting and distributing mail and other duties as assigned. Responsible for IDX/Invision patient registration to include obtaining referrals/pre-certs and records on new patients. Excellent oral and written communication skills; ability to relate well to people of a broad socioeconomic mix, with sensitivity to the delicate nature of the department. Ability to work in a typical office setting with some stressful situations, personal flexibility; moderate sitting, stooping, bending, and moderate work at word processing screen required.</p></div></div><p></p>

Patient Service Rep, Full-Time, EMG Contact Center

Advocate Aurora Health

<div><div><div><p><b>Job Description Summary</b><b>:</b></p></div><div><p>
To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.</p></div><div><p><br>
<br>
<b>Where You Will Work</b>:</p><p><b>
Advocate Health, </b>one of the nation&rsquo;s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women&rsquo;s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.</p></div><p></p><div><p><b><br>
We&rsquo;re Looking For:</b></p></div><div><ul><li><p>
High school diploma or equivalent.</p></li></ul></div><div><ul><li><p>
One to two years related customer service experience</p></li></ul></div><div><ul><li><p>
Experience handling difficult caller/customers/patients.</p></li></ul></div><p></p><div><p><b><br>
What You&rsquo;ll Do:</b></p></div><div><div><div>
Schedule Details/Additional Information</div></div><div><div><div><div><div><div><div><div><div><p>
Office hours<br>
Mondays 645a-6p</p><p>
Tuesdays 645a-530p</p><p>
Wednesday 645a-5p</p><p>
Thursdays 645a-530p</p><p>
Fridays 645a-5p</p><p>
Saturdays (1+ Saturday month) 645a-12p or 745a-12p</p><p></p><p>
Cover other locations as needed</p><p></p><p>
AMG Lakemoor Operations 27655 Il Rt 120</p><p>
AMG Mchenry IM 633 Ridgeview Dr</p><p>
AMG Crystal Lake IM/FP 525 E Congress Parkway</p></div></div></div></div></div></div></div></div></div></div><p></p><div><p><br>
As a <b>Patient Service Representative (PSR)</b>, you&rsquo;ll play a vital role in the care team &ndash; supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.</p></div><div><p>
As a key member of the ambulatory care team, you will:</p></div><div><ul><li><p>
Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.</p></li></ul></div><div><ul><li><p>
Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.</p></li></ul></div><div><ul><li><p>
Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.</p></li></ul></div><p></p><div><p><b><br>
About This Location:</b></p></div></div><div><div><p>
Our physicians at Advocate Medical Group Primary Care in Lake Barrington, IL, provide the high-quality, personalized care you deserve. Primary care is the first point of contact in health care and our family medicine physicians are here to care for your entire family. Our address is 27750 Illinois 22, Lake Barrington, IL. When you&rsquo;re looking for primary care close to home, visit us in Lake Barrington, IL. Our primary care physicians are trained in general medicine and care for a large majority of health care needs. Our physicians are here to diagnose and treat chronic conditions and common ailments as well as coordinate your overall medical needs with your specialty care physicians. We provide care for patients with chronic conditions.</p></div><p></p><div><p><b><br>
Your feedback matters.</b> Every teammate&rsquo;s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.</p></div><p></p><div><p><b>
Physical Requirements and Working Conditions</b><b>:</b></p></div><div><ul><li><p>
Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.</p></li></ul></div><div><ul><li><p>
Exposure to ill patients.</p></li></ul></div><div><ul><li><p>
Ability to work under stressful conditions with demanding customers.</p></li></ul></div><div><ul><li><p>
Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.</p></li></ul></div><div><p><b><br>
Ready to Take the Next Step:</b></p></div><div><p>
Apply Now!</p></div></div></div><p></p>

Patient Service Rep (PSR) - Internal Medicine

Oneida Health

<div><div><div>Oneida Health is currently seeking an experienced and detail-oriented <b>full-time Patient Account / Customer Service Rep</b> to work at our corporate office in Canastota. As a Patient Account/ Customer Service Rep, your main responsibilities will be to The Patient Account Representative &ndash; Self Pay and Bad Debt, coordinates, monitors, reports and facilitates the accurate reporting and maintenance of the outsourced accounts in a self-pay classification and bad debt accounts transferred to outside collection agents. Balances to inventories and prepares monthly activity reporting.</div></div><p>
</p><div><div><b>Come for the Salary, Stay for the Benefits:</b></div></div><div><div>
We provide competitive pay and value experience. Oneida Health Employees enjoy free parking and the hospital is centrally-located in Oneida next to shopping, food services, and entertainment. The following are just some of our best employee benefits:
</div></div><ul><li><div>Generous Paid Time Off accruing day one</div></li><li><div>
403 (b) matching up to 6%</div></li><li><div>
Free parking</div></li><li><div>
Employee Gym</div></li><li><div>
20% Cafe Discount</div></li><li><div>
No Deductible Health Insurance, Flex Spending, Vision, Dental, Disability, and Life</div></li><li><div>
Generous Tuition Reimbursement
</div></li></ul><div><div><b>What You'll Be Great At:
</b></div></div><ul><li><div>Posts manual cash deposits on a daily basis as assigned.
</div></li><li><div>Receives and posts and reconciles assigned payment batches to the appropriate patient account from the remittance advice or checks using the appropriate payment/adjustment code to insurance.
</div></li><li><div>Reviews daily automated posting as assigned by payer and assures the payment batches are reconciled to the account postings.
</div></li><li><div>Reviews cash posting error reporting and completes any appropriate corrections such as financial class changes, updating payer information, and/or changing the priority of the payer to accounts to ensure payments are posted accurately.
</div></li><li><div>Insures contractual and other approved adjustments are posted timely and accounts are reconciled and the account balances are correctly reflected in the appropriate payer responsibility in the Patient Accounting System.
</div></li><li><div>Researches and codes each payment receipt accurately, thoroughly and timely according to the Payment Posting procedures.
</div></li><li><div>Documents payment information on accounts in the Patient Accounting host system.
</div></li><li><div>Batches cash receipts, balances them to the deposit, and maintains the batch control log of payments daily.
</div></li><li><div>Sorts the mail received in the deposit and forwards any non-payment posting mail appropriate.
</div></li><li><div>Insures zero (0) payment and/or informational &ldquo;nonpayment requests&rdquo; are timely and accurately forwarded/assigned to the account follow up team for additional follow up and/or denial resolution.
</div></li><li><div>Documents all actions taken on accounts in the system account notes to ensure all prior actions are noted and understandable by others.
</div></li><li><div>Performs routine audits of assigned individual accounts to resolve all discrepancies in account balances &ndash; credit balances, underpayments, inaccurate contractual allowances and performs necessary actions to resolve the account balance.
</div></li><li><div>Informs the supervisor of any problems or changes in payer requirements and exercises independent judgment to analyze and report repetitive denials so that corrective actions can be taken.
</div></li><li><div>Reconciles imports and return account activity with the vendors. Reviews differences and works with vendors to resolve.</div></li><li><div>
Reviews and audits billings from outsourced activities and recommends for payment or payment with changes.</div></li><li><div>
Reconciles recoveries of Bad Debt on a monthly basis.</div></li><li><div><div><ul><li><div>
Works self-pay credit balances and resolves.<br>
</div></li></ul></div><br>
<div><ul><li><div>Prepares Medicare Bad Debt schedule and maintains on a monthly basis. Gathers and stores collection efforts backup and proof to insure bad debt reimbursement.</div></li></ul></div><div><ul><li><div><br>
Acts as hospital liaison for all outsourced account activity &ndash; enters and updates account information as received and routes for appropriate action &ndash; rebill, adjustment, financial assistance, closure, etc.</div></li></ul></div><div><ul><li><div><br>
Produces monthly reporting of outsourced activities performance.
</div></li><li><div>Compares to prior periods and established benchmarks.</div></li></ul></div><div><ul><li><div><br>
Monitors assigned work lists at all sources and insures expeditious resolution. Works with other departmental representatives in resolve. Reports unresolved issues and concerns impeding the collection process and to ensure successful account resolution.</div></li></ul></div><div><ul><li><div><br>
Complies with patient confidentiality policies for the retention of patient health information, or when handling, distributing, or disposing of patient health information.</div></li></ul></div><div><ul><li><div><br>
Seeks advice and guidance as necessary to ensure proper understanding.</div></li></ul></div><div><ul><li><div><br>
Performs other duties as assigned by the Supervisor.</div></li></ul></div><div><ul><li><div><br>
Handles telephone information with courtesy, accuracy, and respect for confidentiality; receives information and distributes messages appropriately.</div></li></ul></div><div><ul><li><div><br>
Consistently communicates appropriately with patients and staff and responds to requests for assistance promptly.</div></li></ul></div><div><ul><li><div><br>
Provides accurate communication in verbal, nonverbal and written form. Listens effectively.</div></li></ul></div><div><ul><li><div><br>
Communicates effectively with supervisor, including but not limited to changes of operation. Reports to supervisor regularly on the status of ongoing projects.</div></li></ul></div><div><ul><li><div><br>
Assists with orientation of new staff.</div></li></ul></div><div><ul><li><div><br>
Follows proper chain of command appropriately to resolve problems and concerns.</div></li></ul></div><div><ul><li><div><br>
Treats patients and their families with respect and dignity, and ensures confidentiality of patient records.</div></li></ul></div><div><ul><li><div><br>
Provides positive and productive support to the team and promotes teamwork. Is kind, courteous, respectful and professional in all interactions with all hospital personnel at all levels.</div></li></ul></div><div><p><br>
</p></div><br>
<div><p>Serves as coverage for incoming calls both from internal sources as well as external sources and routes appropriately.</p></div><div><ul><li><div><br>
Determines nature of call and routes to the appropriate person or ascertains a clear and concise accounting of the nature of the call and documents same in patient file notes.</div></li></ul></div><div><ul><li><div><br>
Reviews account with patient and if problem resolution is evident, responds accurately and appropriately or research account. This could include but not limited to researching insurance billing information, reviewing postings for mathematical accuracy, pulling and reviewing explanations of benefits, reviewing contractual terms to determine if applied accurately.</div></li></ul></div><div><ul><li><div><br>
Determines nature of problem. Reviews with appropriate personnel and forwards for proper approvals if resolve is not within the authority of the representative.</div></li></ul></div><div><ul><li><div><br>
Enters into Patient Accounting System new information provided by the patient and/or guarantor</div></li></ul></div><div><ul><li><div><br>
Provides application for charity care/financial assistance when appropriate.</div></li></ul></div><div><ul><li><div><br>
Authors and routes correspondence</div></li></ul></div><div><ul><li><div><br>
Requests rebills as necessary</div></li></ul></div><div><ul><li><div><br>
Pull explanation of benefits as needed to respond to customer inquiry</div></li></ul></div><div><ul><li><div><br>
Complies with patient confidentiality policies for the retention of patient health information, or when handling, distributing, or disposing of patient health information.</div></li></ul></div><div><ul><li><div><br>
Seeks advice and guidance as necessary to ensure proper understanding.</div></li></ul></div><div><p><br>
Provides General office support &ndash; opens and distributes mail per established policy and procedures.</p></div><br>
</div></li></ul><p>
</p><p></p><div><div><b>Your Essential Qualifications:</b></div></div><ul><li><div><div><b>
Education:</b></div></div><div><div><b>
</b>High School diploma or GED</div></div><div><div><b>
Experience:
</b></div></div></li><li><div>Two + years&rsquo; experience directly related to health care claims processing.</div></li><li><div>
Familiarity with healthcare medical terminology and coding.</div></li><li><div>
Basic knowledge in the reimbursement guidelines for all major third party and governmental payers; Medicaid, Medicare, HMO&rsquo;s; Commercial, Worker&rsquo;s Compensation and Third Party Liability.</div></li><li><div>
Good communication and interpersonal skills.</div></li><li><div>
Basic knowledge of PC and Microsoft Office Suite use and application and use of internet.</div></li><li><div>
Knowledge of patient accounting systems.</div></li><li><div>
Understands and complies with HIPAA and Protected Health Information rules and regulations.</div></li></ul></div>

Patient Account/Customer Service Rep-Self Pay and Bad Debt

Vanguard Dermatology

<div><p><b>Position Summary:</b></p>
<p>
We are seeking a professional and detail-oriented <b>Patient Services Representative - Front Desk</b> to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.</p>
<p><b>
Pay and Hours:</b></p>
<p>
Pay range is $20 - $22 hourly, hours are Monday - Friday, 8 Hours daily.</p>
<p><b>
Essential Functions:</b></p>
<p>
To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:</p>
<ul>
<li>Patient Engagement: Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.</li>
<li>Clinical Call Coordination: Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.</li>
<li>Documentation Assistance: Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.</li>
<li>Environment Management: Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.</li>
<li>Issue Escalation: Identify and escalate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.</li>
<li>Productivity and Compliance: Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.</li>
<li>Referral and Record Management: Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.</li>
<li>Reliability: Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.</li>
<li>Additional Duties: Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.</li>
</ul>
<p><b>Knowledge, Skills, &amp; Abilities:</b></p>
<ul>
<li>High school diploma or equivalent.</li>
<li>0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.</li>
<li>Proficient in collecting patient payments at the time of service.</li>
<li>Skilled in navigating multiple computer systems simultaneously.</li>
<li>Competent in Microsoft Office applications.</li></ul><br>
<p><br>
This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.</p>
<p><b>
Physical and Mental Demands:</b></p>
<p>
The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:</p>
<ul>
<li>Physical Requirements:</li>
<li><ul><li>Occasionally required to stand, walk, and sit for extended periods.</li>
<li>Use hands to handle objects, tools, or controls; reach with hands and arms.</li>
<li>Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.</li>
<li>Occasionally lift, push, pull, or move up to 20 pounds.</li>
</ul></li><li>Vision Requirements:</li>
<li><ul><li>Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li>
</ul></li>
</ul><p><b>Note:</b><br>
<i>This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.</i></p></div><p></p>

Patient Services Representative - Front Desk - Sheepshead Bay/Forest Hills, NY

CommonSpirit Health

<div><b>Job Summary and Responsibilities</b><div><br>
As our Patient Services Representative, you will be the first point of phone customer service contact for our patients, physicians and other clinic staff.
<br>
<br>
Every day, you will provide prompt, accurate, courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email, and text. You will perform a variety of duties including collecting and updating demographics, insurance information verification of health plan eligibility, and taking complete and accurate messages. You will schedule mutually acceptable appointment times utilizing an electronic appointment management system, electronic health record and contact center systems, and you may also assist with referrals and authorizations.<br>
<br>
To be successful in this role, you must have an enthusiasm to help others, an innate ability to solve complex problems, and a desire for continuous growth and improvement.</div><br>
<ul><li>
Patient Service<br>
Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.). Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.<br>
As appropriate, assist new members with introduction to and explanation of available services, processes and availability of providers<br>
Update patients of the status of their referral or authorizations.<br>
Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to the practice by scheduling and canceling patient appointments for a multiple providers.<br>
Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines. Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.<br>
Communicates, to patients and internal and external ordering physicians' offices, complex exam preparations instructions including, but not limited to, appointment arrival expectations, necessary documents requirements, outstanding balances, estimated co-pays, and other necessary preparations instructions in a courteous manner.<br>
Sends out accurate and complete communication to physicians or other healthcare providers.</li><li>
First Contact Resolution<br>
Determine the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution. Facilitate patient issue-resolution by referring the matter to the RN, physician, supervisor or issue/content expert.<br>
Support other team members with escalation concerns guiding them in the correct process.<br>
Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectively resolve the matter.<br>
Contact Handling<br>
Ability to comprehend and communicate clearly and effectively (both verbally and in writing) with medical center staff, patients, families, and other internal and external customers.</li><li>
Flexibility<br>
Ability to perform essential job functions with a high degree of independence, flexibility, and creative problem solving.</li><li>
Contact Control<br>
Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has or can be found. Ability to clearly articulate a response to the patient using appropriate voice modulation.<br>
Problem Solving<br>
Exceptional patient/customer service skills including effective and efficient problem solving and analytical skills.</li><li>
Contact Quality<br>
Meet Quality Assurance requirements and other key performance metrics.<br>
Professionalism<br>
Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations</li><li>
PRO-ACTIVELY CONTRIBUTES TO ORGANIZATIONAL EXCELLENCE:<br>
As described by the DHMF Way, True North. Focus at all times on improving the patient's experience by delivering on a culture of yes.<br>
Problem solves to maximize opportunities and minimize unnecessary steps.<br>
Keeps work spaces and all patient areas clean and clutter free.<br>
Maintains professional appearance and follows all dress code guidelines.<br>
Flexible to change work hours/days, and floats to support others.<br>
Initiates ways to increase Physician productivity.</li></ul><div>
This position is represented by the SEIU-UHW</div><b>
Job Requirements</b><div>
Required</div><ul><li>
High School Graduate or High School GED General studies</li><li>
Minimum of 6 months experience scheduling patient appointments, either in-person or via phone</li><li>
Experience with computer systems, including office windows based programs and web based applications</li></ul><div><br>
Preferred</div><ul><li>
Other 1 year of higher education, some college</li></ul><br>
<div></div>
Where You'll Work<div><br>
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.</div><b><br>
Pay Range</b><br>
$25.23 - $28.46 /hour</div>

Patient Services Rep

Cowlitz Family Health Center

<div>Description:
<p>
Are you a friendly face with a passion for helping others? Cowlitz Family Health Center is a Federally Qualified Health Center looking for Patient Services Representatives to be the welcoming face of our team! In this vital role, you&rsquo;ll be the first point of contact for patients, ensuring they feel valued and cared for from the moment they walk in. If you&rsquo;re ready to make a positive impact in a fast-paced environment while supporting our mission to provide exceptional healthcare, we want to hear from you!</p><p>
The Patient Services Representative plays a pivotal role in delivering exceptional customer service to patients, both in person and via telephone. This role encompasses a wide range of tasks, including appointment scheduling, patient check-ins, payment handling, data collection, verifying patient eligibility for insurance and healthcare programs, guiding patients and visitors, and carrying out administrative duties.</p><p>
Central to the Patient Services Representative's role is the establishment of professional and respectful relationships with patients, contributing to their holistic health improvement and enhanced quality of life. The PSR's work environment is fast-paced, requiring a friendly demeanor, a strong dedication to service, adept decision-making abilities, and the capacity to maintain composure in high-pressure situations.</p><ul><li><b>
Wage Range: </b>$19.83 - $21.36</li><li><b>
Schedule: </b>Monday Through Friday 8:00am - 5:00pm</li><li><b>
FTE:</b> 1.0</li></ul><p>
This position is represented by a collective bargaining agreement.</p><p><b>
Benefits:</b></p><p>
We offer competitive wages and benefits including:</p><ul><li>
Comprehensive Medical, Dental and Vision Plans &ndash; 100% of the premiums paid for employee</li><li>
Vacation: 160 hours per year to start, accrued bi-weekly</li><li>
Sick Leave</li><li>
9 Paid Holidays + 1 floating holiday</li><li>
403b Retirement Plan - With Employer Match</li><li>
Flexible Spending Accounts</li><li>
Life Insurance- $50,000 employer paid</li><li>
Long Term Disability and AD&amp;D employer paid</li><li>
Employee Assistance Plans</li><li>
Tuition Reimbursement</li><li>
Student Loan Repayment Assistance.</li></ul><p>
Cowlitz Family Health Center provides a wide range of services to all individuals, regardless of background or socio-economic status, including medical, dental, family planning, substance abuse treatment, and behavioral health services. We believe every person has value, is worthy of respect, and deserves quality care regardless of their financial situation. Cowlitz Family Health Center is growing and evolving. We are looking for people who share our vision, want to use their skills to provide exceptional customer service to our patients, and can adapt as we continue to make positive changes.</p><p>
Cowlitz Family Health Center is a drug-free workplace and performs drug testing consistent with federal guidelines in the Drug-Free Workplace Act of 1988. All candidates who receive a written offer of employment will be required to undergo testing for commonly abused controlled substances</p>
Requirements:
<p><b>
Required Education and Desired Experience and Skills:</b></p><ul><li>
High school or GED</li><li>
1-3 years of customer service, administrative support and/or office experience, preferably in a health care setting</li><li>
Computer skills, experience with MS Office Suite preferred, EPIC EMR a plus</li><li>
Excellent customer service skills</li><li>
Strong communication and organizational skills</li><li>
Ability to work with a low-income, diverse population dealing with behavioral and physical health issues.</li></ul></div>

Patient Services Representative - Call Center

Cooper University Healthcare

<div><b>About us</b><br>
<br>
<br>
<p>At<b> </b><b>Cooper University Health Care</b>, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.</p><p>
Discover why Cooper University Health Care is the employer of choice in South Jersey.</p><b><br>
Short Description</b><p></p><p><br>
Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives.<br>
</p><p></p><p>Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls.</p><p></p><p><br>
Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift.</p><p></p><p><br>
Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.</p><p></p><p><br>
Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and workqueues such as patient reg, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling).</p><p></p><p><br>
Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls.</p><p></p><p><br>
Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.</p><p></p><p><br>
Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume. May be asked to work at other Ambulatory offices based on volume.</p><p><br>
</p><p>Other duties as assigned by the manager.</p><b><br>
Experience Required</b><p><br>
Minimum one year of recent registration or billing experience working in a medical facility preferred.</p><p></p><p><br>
Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.</p><p></p><p><br>
Epic experience preferred.</p><p></p><p><br>
Excellent organizational, written/verbal communication and teamwork skills.</p><p></p><p><br>
Demonstrated performance of excellent customer service skills.</p><b><br>
Education Requirements</b><p><br>
High School Diploma or equivalent required.</p><b><br>
License/Certification Requirements</b><p><br>
NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.</p><b><br>
Special Requirements</b><p><br>
Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.</p><p></p><p><br>
Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers.</p></div>
<br>
Full Time
<br>
Day

PATIENT SERVICES REP

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