patient service representative

Gateway Diagnostic Imaging

Lumexa Imaging is one of the country's largest providers of outpatient medical imaging. With over 5,000 team members and more than 185 outpatient imaging centers across 13 states, our team conducts more than 4 million outpatient studies annually. We are the partner of choice for health systems and radiologists, delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform.
 
Gateway Diagnostic Imaging is seeking a full-time Patient Service Representative, customer service-oriented professional for our medical front office position in Richardson, TX.
 
Monday-Friday 12pm-9pm and rotating Saturday's 8am-4pm.
 
Monthly bonus! Shift differential!
 The Patient Service Representative will assist patients with check in, check out, insurance verification, and appointment scheduling.
 
Duties & Responsibilities: 
<ul>
<li>Schedule Patients for Diagnostic Exams and Procedures</li>
<li>Assist with Authorization and Verifications</li>
<li>Checking In / Out Patients</li>
<li>Answering Multiple Phone Lines</li>
<li>Provide Accurate and Complete Information to Billing Office</li>
<li>Insurance Verification</li>
<li>Ensure Accuracy of Patient Data Entered into the System</li>
<li>Process Requests and Filing of Patient Records</li>
</ul>
Requirements: 
<ul>
<li>1-4 Years Experience in Medical Office Setting or Hospital is highly preferred</li>
<li>Experience with Insurance Authorizations and Verification</li>
<li>Ability to Handle Heavy Patient Volume</li>
<li>Strong Customer Service, Communication and Computer Skills</li>
<li>Ability to Multi-Task</li>
<li>Medical Terminology Knowledge</li>
<li>Medical Assistant Certification is a plus</li>
</ul>
#TMILPSR
 
Lumexa Imaging provides a competitive compensation program to attract, retain, and motivate a high-performance workforce.
 
Lumexa Imaging is an equal opportunity employer.

Patient Service Representative

CommonSpirit Health

<div>Job Summary and Responsibilities<div> 
You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work. We value incredible people with incredible skills &ndash; but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success.</div><div></div><div> 
Join our Patient Service Representative team. As a Patient Service Representative you will:</div><ul><li>
Provide clerical/office support within a physician clinic, including, reception, telephone, medical records, charge entry, referrals, and retrieval of medical information from internal and external systems and sources.
</li><li>Support through communicating, and collaborating with both the healthcare team and the patient/family to identify and meet the physical, emotional and spiritual needs of the patient.
</li><li>Demonstrate personal accountability for relationship- based care, organizational mission, and core values.</li></ul>
Job Requirements<div>
In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:</div><ul><li>
Previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic knowledge of computer software i.e. Microsoft Word, E-mail, Excel , etc.</li><li>
High School Diploma or GED required</li></ul><div>
Physical Requirements - Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally</div>
Where You'll Work<div> 
With many locations across Utah, Holy Cross Medical Group offers providers a true opportunity to live their mission while experiencing the support of a built-in network, generous benefits, professional growth, and an amazing quality of life. Through state-of-the-art technology, clinical resources and medical expertise, we connect providers and consumers to facilitate a healthier life for people in our community. Our coordinated services represent a full continuum of care from preventive and early diagnoses to leading-edge treatment and life-saving critical care. We are committed to delivering better health care with a patient-centered approach that fulfills our mission and commitment to quality, compassion, and service.</div> 
Pay Range 
$17.00 - $23.31 /hour</div>

DermCare Management

<div>Patient Service Representative
The Patient Service Representative is primarily responsible for supporting our clinics daily operations through providing excellent customer service, administrative support and fulfilling general clerical office duties. Contributes to the overall positive work environment of the office by treating peers, managers, providers and patients with fairness, professionalism and courtesy. This role must ensure adherence to all HIPAA, OSHA, federal and state guidelines specific to patient care and privacy.
Essential Functions:<ul><li>
Greet patients &amp; caregivers, providing welcoming and professional customer service.</li><li>
Scheduling &amp; rescheduling patient appointments as needed.</li><li>
Chart preparation for following business day.</li><li>
Verifying eligibility &amp; benefits:<ul><li>
Listing co-pay, deductible, coinsurance on fee ticket.</li><li>
Obtaining prior authorizations or referrals as required for patient visit.</li><li>
Notify patients at check in if they will have to pay a deductible or co-insurance at checkout.</li></ul></li><li>
Collect all monies due at time of service and post payments collected from patient copays &amp; balances.</li><li>
Maintain public spaces, such as waiting rooms to ensure they are clean, comfortable and organized.</li><li>
Competently navigate and use all computer applications, including practice management systems, EMRs, internet-based applications and standard office applications.</li><li>
Assist patients at check in, including, but not limited to:<ul><li>
Confirming/entering patient demographics into the practice management system.</li><li>
Assisting patients in completing consents, forms &amp; obtaining copies of identification and insurance cards.</li><li>
Document and call no shows.</li></ul></li><li>
Assist patients at check out, including but not limited to:<ul><li>
Collecting &amp; posting payments from deductibles, elective procedures &amp; cosmetic treatments.</li><li>
Assisting with product sales.</li><li>
Scheduling follow up appointments as directed by the providers/clinical staff.</li><li>
Document and call no shows as needed.</li><li>
Scan completed fee ticket into patients&rsquo; chart at end of visit.</li></ul></li><li>
End of day fee ticket, batch submission and cash reconciliation with the highest degree of accuracy.</li><li>
Call center offices: All front desk staff logged in daily into the communication portal, and stay in close contact with call center.</li><li>
Process and submit medical records request in accordance with HIPAA guidelines.</li><li>
Distribute faxes as received to appropriate parties.</li><li>
Relay updates and information between patients, staff members and providers as needed in order to maintain a smooth patient flow, and service patient needs in a timely manner.</li><li>
Other duties as assigned by management from time to time.</li></ul>
Qualifications &amp; Skills:
<ul><li>Healthcare experience preferred</li><li>
Minimum High School diploma or equivalent</li><li>
Minimum 1-year prior customer service experience</li><li>
Proper demeanor for a Dermatology office</li><li>
Prior experience in Dermatology office setting a +</li><li>
Bilingual - Spanish speaking a + (not required)</li><li>
Detail and outcome oriented</li><li>
Able to handle a multitude of tasks in a sometimes, ever-changing environment</li><li>
Effective at listening, to understand, clarifying and responding to questions/concerns raised by patients</li></ul>
Benefits:<ul><li>
Health Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Paid time off</li><li>
Retirement plan</li><li>
Health Savings Account</li></ul></div>

The Jane Pauley Community Health Center, Inc

<div><div>Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.

At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.

Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.</div>
The Patient Service Representative (PSR) serves as the main point of contact for patients both in person and on the phone. The PSR communicates with patients in a warm friendly manner to obtain information needed for scheduling and registering patients. The PSR ensures that all demographics and insurance information is collected and correctly entered into Electronic Health Record (EHR). This role will support Warren Township school-based providers remotely. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.
<ul>
<li>Demonstrates exceptional customer service and communicates effectively with patients and patients' families.</li>
<li>Schedules patient appointments.</li>
<li>Interacts with patients in a friendly respectful manner.</li>
<li>Determines information needed for patient registration and provides appropriate documentation.</li>
<li>Determines and verifies insurance status and/or patient's eligibility for financial assistance programs and collects appropriate documentation from patients and patients' family.</li>
<li>Collects patient co-payments and practices proper money handling as defined by JPCHC standards.</li>
<li>Answers telephone calls by third ring and text messages within one hour.</li>
<li>Transfer calls appropriately.</li>
<li>Assists with medical record requests.</li>
<li>Prepares and mails patient correspondence as directed.</li>
<li>Responds to messages left within one business day.</li>
<li>Responsible for neatness and appearance of the patient waiting area.</li>
<li>Participates in all departmental and organizational meetings.</li>
<li>All other duties as assigned.</li>
</ul>
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
<ul>
<li>Knowledge of medical office practices</li>
<li>Excellent written and oral communication</li>
<li>Two years of experience in an ambulatory healthcare setting
</li><li>High school diploma or GED</li>
</ul>
Computer Skills

To perform this job successfully, an individual should have proficient computer skills, including Microsoft Office (specifically Word and Excel), Electronic Medical and Health records, and other applications.<div>
<h3 class="jobSectionHeader">
Why You'll Love Working Here</h3>
<ul><li>Purpose-driven work that directly impacts access to care across our communities</li>
<li>Robust benefits package (medical, dental, vision) designed to support you and your family</li>
<li>Generous PTO because we believe caring for others starts with caring for yourself</li>
<li>401(k) with employer contribution to help you plan for what's ahead</li>
<li>Life and disability coverage for peace of mind</li>
</ul>
Here, you are not just filling a role&mdash;you are helping shape healthier communities and advancing equitable care every day!</div></div>

Valley-Wide Health Systems, Inc.

<div>Join Our Team at Valley-Wide Health Systems, Inc.
We&rsquo;re looking for a patient focused, detail-oriented Patient Service Representative who supports smooth clinic operations at the front line of care. You&rsquo;ll manage check-in and check-out, coordinate appointments, respond to patient needs, and keep schedules moving to create a seamless patient experience.
Key Responsibilities:
Patient Access and Front Desk Operations<ul><li>
Greet and check in patients with professionalism and cultural sensitivity
</li><li>Verify insurance eligibility and collect co-pays or sliding fee documentation</li><li>
Confirm patient demographics and update EHR records</li><li>
Respond to phone calls and patients inquires in a timely and courteous manner</li><li>
Schedule new and return visits based on provider templates, visit type, and patient preference</li><li>
Document management-scanning and filing of patient paperwork in a timely and accurate manner</li></ul>
Schedule Optimization:<ul><li>
Monitor provider schedules throughout the day to identify and fill last-minute cancellations</li><li>
Coordinate with care teams to accommodate walk-ins, urgent needs, and overbooks.
</li><li>Communicate schedule changes clearly to patients and care teams.
</li><li>Assist providers in scheduling follow-up appointments before the patient leaves the clinic.
</li><li>Coordinate patient needs (labs, referrals, imaging) with other departments as needed.
</li><li>Mail duties including dispersing forms and documentation to care teams and mailing outpatient letters and Medicare Wellness Packets.
</li></ul>Appointment Confirmation Management<ul><li>
Call patients due for care and schedule needed services.
</li><li>Manage patient portal enrollment and assist patients with needs.
</li><li>Conduct appointment confirmation calls, voicemails, and texts following communication protocols.
</li><li>Document all outreach attempts in the EHR accurately.
</li><li>Call patients that no-show scheduled appointments to offer a new appointment be scheduled, determine if barriers to care are present and if so, make warm handoff to the Patient Care Navigator for intervention.
</li></ul>Requirements:<ul><li>
High school diploma or equivalent required; associate degree or medical office certification preferred.</li><li>
1-2 years of healthcare or customer service experience preferred but not required.</li><li>
Experience with EHR systems (e.g., NextGen, Epic, eClinicalWorks) preferred.</li><li>
Bilingual English/Spanish preferred or required, depending on clinic location</li><li>
BLS certification/training and certification</li></ul>
Location &amp; type of job: This position is full-time located in Las Animas, Colorado.
Why Join Valley-Wide?
Valley-Wide Health Systems, Inc. is dedicated to providing high-quality, patient-centered healthcare to all individuals across our multi-county service area in southern Colorado. As a non-profit, Federally Qualified Health Center (FQHC), we offer premier primary and preventive care through our 34 service sites strategically located in rural communities.
We offer a comprehensive benefits package, including:<ul><li>
Free Health Insurance (additional plan options available)</li><li>
Employer-paid Air Ambulance Coverage (MASA)</li><li>
Employer-paid Basic Life, LTD, STD</li><li>
Retirement Match</li><li>
Health, Dental, Vision Insurance, HRA, FSA, DCA, Retirement Plan</li><li>
Paid Leave:<ul><li>
Vacation: 10 days accrued per year</li><li>
Sick Leave: 12 days accrued per year</li><li>
Holidays: 7 days per year + 3 Floating Holidays</li></ul></li></ul>
For more information and to apply, visit our website: Valley-Wide Careers
Equal Opportunity Employer Statement: Valley-Wide Health Systems, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, or any other status protected by law. All qualified applicants will receive equal opportunity, with hiring decisions based on job-related factors.
Employee Rights Under the Family and Medical Leave Act (FMLA) For more information on employee rights under FMLA, please visit: FMLA Employee Rights</div>

Access Sports Medicine and Orthopaedics

<div>Job Description<div><div>
Job Title: Patient Service Representative 
Department: Patient Access</div><div> 
Reports to: Patient Access Manager 
FLSA Status: Non-Exempt</div> 
</div>
Position Summary: The PSR is focused of patient centered care by performing a variety of clerical services to support departmental operations. These services include, but are not limited to, scheduling, registration, and receptionist activities with a primary focus on process improvement and patient satisfaction.
<h1 class="jobSectionHeader">Essential Functions include but are not limited to:</h1><ul><li>
Is accountable for the daily administrative/clerical functions.
</li><li>Manages the assignments, productivity and work flow of the office staff</li><li>
Responsible for front office operations; patient registration, telephone triage, filing, chart preparation, patient scheduling and other duties</li><li>
Communicates effectively with leadership, physicians, co-workers, team members and customers
</li><li>Greets and attends to patients in waiting area, keeping them informed and communicating regularly regarding delays/wait times.
</li><li>Fosters positive first impression by ensuring waiting area and work areas are tidy, organized, and safe for patients
</li><li>Demonstrates proficiency in the use of computer and other office equipment</li><li>
Informs leader regarding supply needs and is able to perform minor office equipment repairs and upkeep</li><li>
Good interpersonal skills in establishing effective working relations with staff.
</li><li>Ability to effectively train new staff members.
</li><li>Handling &amp; protecting patient information.</li><li>
Promotes internal and external customer satisfaction.</li><li>
Builds and promotes a culture of service excellence and continuous improvement.</li><li>
Attendance: works as scheduled and is compliant with Attendance and Tardiness Policy.</li><li>
Perform all other duties as assigned.
</li></ul>Education &amp; Qualifications:<ul><li>
Required: High School graduate or equivalent
</li><li>Preferred: Front office experience in a medical office</li></ul></div>

RadNet

<div>Job Description:

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. 
You Will:<ul><li>
Greet and register patients in a friendly and service-oriented manner.</li><li>
Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.</li><li>
Collect and log all co-pays and fees</li><li>
Answer/transfer incoming phone calls.</li><li>
Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.</li><li>
Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.</li><li>
Coordinate with the back-office staff for timely and effective care of patients</li><li>
Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.</li><li>
Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.</li><li>
Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.</li><li>
Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.</li><li>
Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.</li><li>
Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.</li><li>
Demonstrates ability to establish, nurture, and maintain cooperative working relationships.</li></ul>
You Are:<ul><li>
Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations</li><li>
Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests &amp; colleagues</li><li>
Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service</li></ul>
To Ensure Success In This Role, You Must Have:<ul><li>
High School Diploma or GED</li><li>
Intermediate to advanced computer skills</li><li>
Strong multitasking and communication skills</li><li>
Experience providing exceptional customer service</li><li>
Medical terminology knowledge and recent medical/radiology office experience is preferred.</li></ul><div> 
We Offer:
</div><ul><li>Comprehensive Medical, Dental and Vision coverages.</li><li>
Health Savings Accounts with employer funding.</li><li>
Wellness dollars</li><li>
401(k) Employer Match</li><li>
Free services at any of our imaging centers for you and your immediate family.</li></ul> 
Pay Range: $17.00 - $22.00 per hour
Pay Range: USD $17.00 - USD $22.00 /per hour Shift: Varied Shift Variations: Varied shifts, including evening and weekend hours - about 25 hours per week</div>

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