patient service representative

Tenet Healthcare

<div><h3 class="jobSectionHeader"><b>Overview</b></h3><br>
﻿<p>
Embark on a rewarding career with Tenet Physician Resources. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.<br>
<br>
</p><p>At Tenet Physician Resources, we understand that our greatest asset is our dedicated team of professionals. That&rsquo;s why we offer more than a job &ndash; we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:</p>
<ul>
<li>Medical, dental, vision, and life insurance</li>
<li>401(k) retirement savings plan with employer match</li>
<li>Generous paid time off</li>
<li>Career development and continuing education opportunities</li>
<li>Health savings accounts, healthcare &amp; dependent flexible spending accounts</li>
<li>Employee Assistance program, Employee discount program</li>
<li>Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder &amp; childcare, auto &amp; home insurance</li>
</ul>
<p><b>Note</b>: Eligibility for benefits may vary by location and is determined by employment status</p><p></p>
<h3 class="jobSectionHeader"><b>Job Summary</b></h3>
<div>
<p><b><i>$500 Sign On Bonus</i></b>
</p></div><div><p>A non-exempt medical office position responsible for front office processes in the physician practice.
</p></div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3>
<ul><li>Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
</li><li>Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
</li><li>Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.
</li><li>Greeting patients entering the physician practice. Answering office phones, making appointments, confirming appointments and rescheduling when necessary.
</li><li>Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
</li><li>Assists in checking out patients and assists them with referral processing and scheduling process
</li><li>Collects co-pays and posts charges.
</li><li>Charge entry and patient balance processing.
</li><li>Distributes information to patients regarding office policies, procedures, information about the practice, etc.
</li><li>Explain and enroll patients in the patient portal.
</li></ul><h3 class="jobSectionHeader"><b>Qualifications</b></h3>
<div>
<p><b>Education: </b>High school diploma/GED required with completion medical office assistant program preferred.
</p></div><div><p><b>Certification</b>: Prefer healthcare management/administration certification.
</p></div><div><p><b>Experience: </b>Two years of customer service experience, preferably in a medical office setting.
</p></div><div><p><b>Sign on bonus is for new hires only!
</b></p></div><p></p><div><p>#LI-RF1
</p></div><h3 class="jobSectionHeader"><b>Organization Description</b></h3><p>
Providence Medical Partners, within El Paso Physician Network, provides primary and specialty healthcare services you can trust through an experienced team of medical professionals. Our distinguished network of providers offers high quality care with compassion for all ages and always strives to exceed your expectations.
</p><p>Employment practices will not be influenced or affected by an applicant&rsquo;s or employee&rsquo;s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.<br>
Tenet participates in the E-Verify program. Follow the link below for additional information.<br>
E-Verify: http://www.uscis.gov/e-verify<br>
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.
</p>
2603015023</div>
<br>
<ul><li>Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.</li>
<li>Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.</li>
<li>Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.</li>
<li>Greeting patients entering the physician practice. Answering office phones, making appointments, confirming appointments and rescheduling when necessary.</li>
<li>Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
</li><li>Assists in checking out patients and assists them with referral processing and scheduling process</li>
<li>Collects co-pays and posts charges.</li>
<li>Charge entry and patient balance processing.
</li><li>Distributes information to patients regarding office policies, procedures, information about the practice, etc.</li>
<li>Explain and enroll patients in the patient portal.</li></ul>
<br>
<div><div><p><b>Education: </b>High school diploma/GED required with completion medical office assistant program preferred.
</p></div><div><p><b>Certification</b>: Prefer healthcare management/administration certification.</p>
</div>
<div><p><b>Experience: </b>Two years of customer service experience, preferably in a medical office setting.
</p></div><div><p><b>Sign on bonus is for new hires only!</b></p></div><div><br>
</div><p></p><div><p>#LI-RF1</p></div></div>

Patient Service Representative

TidalHealth

<div><div><div><div><p><b>Why work at TidalHealth?</b></p>
<p>Looking for a rewarding place to work? Choose TidalHealth. Our hospitals have been named among the Top 5 percent of all U.S. hospitals by Healthgrades and a five-star hospital by the Centers for Medicare &amp; Medicaid Services. Located just 30 minutes from the beach, TidalHealth offers the widest array of specialty and subspecialty services such as neurosurgery, cardiothoracic surgery, joint replacement, emergency/trauma care, comprehensive cancer care, wound care and clinical trials and research. Take advantage of our tuition assistance and scholarship programs to grow both personally and professionally.</p>
<p><b>Medical Assistant/Patient Service Representative Position Summary</b></p>
<p>The Medical Assistant/Patient Service Representative serves as a member of the care team, providing both clinical care and front desk administrative service to patients in a medical office setting. Duties include but are not limited to clinical, administrative and clerical tasks such as rooming patients, taking vitals, intake of medical history and medications, registration duties, scheduling appointments, insurance verification and customer service.</p><br>
<p></p>
<p><b>Medical Assistant/Patient Service Representative Position Requirements</b></p>
<ul><li>High School graduate or equivalent required.</li>
<li>Knowledge of medical terminology.</li>
<li>One year of clinical or back-office experience is required or completion of a Medical Assistant training program is required.</li>
<li>At least one year of administrative/customer service experience required.</li>
</ul>
<p><b>Medical Assistant/Patient Service Representative Work Schedule</b></p>
<ul><li>Monday through Friday, Day Shift</li>
</ul>
<p><b>Medical Assistant/Patient Service Representative Benefits</b></p>
<ul><li>At TidalHealth, full-time employees working at least 80 hours per pay period and part-time employees working at least 40 hours per pay period are eligible for benefits.</li>
<li>Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union.</li>
</ul>
</div></div></div><br>
Location: TidalHealth &middot; ENT Millsboro<br>
Schedule: Full Time, Monday - Friday, 8:00 - 4:30 pm</div>

Medical Assistant/Patient Service Representative

Advocate Aurora Health

<div><p><b>Major Responsibilities:</b></p><div><p>
Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization&rsquo;s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety.</p></div><div><p><br>
</p></div><div><p>Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA).</p></div><div><p><br>
</p></div><div><p>Knows insurance basics and recognizes commercial and government plans. Understands which plans AAH contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates.<br>
</p></div><p></p><div><p>Has knowledge of which rules, forms and questions must be enforced to make sure AAH remains compliant with government agencies and regulations. Examples are: HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required.</p></div><div><p><br>
</p></div><div><p>May schedule patient appointments, including virtual and procedural; may also coordinate cancellations, reschedules, wait list requests, and recall requests. May provide accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. May perform visit closure, including checking out patients after their visit, scheduling follow-up appointment(s), and providing patients with the after-visit summary. May educate and support patients with the patient portal/app.<br>
</p></div><p></p><div><p>Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Proactively communicates issues involving customer service and process improvement opportunities to management.Offers various assistance to patients to include: arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc. May be responsible for e-scanning documents to Health Information Management (HIM), addressing incoming/outgoing fax, addressing inbasket messages via the electronic health record, and following direction from the clinical team for emergent needs.</p></div><div><p><br>
</p></div><div><p>Monitors and works assigned electronic health record work queues, following the department&rsquo;s approved process.</p></div><p></p><div><p>
May assist department leadership with orientation and training.
</p></div><p></p><p><b>Licensure, Registration, and/or Certification Required:</b></p><p>
None Required.</p><p></p><p><b>
Education Required:</b></p><p>
High School Diploma or GED.</p><p></p><p><b>
Experience Required:</b></p><p>
None Required.</p><p></p><p><b>
Knowledge, Skills &amp; Abilities Required:</b></p><div><div><p>
Demonstrate the Advocate Health purpose, values and behaviors.<br>
</p></div><p></p><div><p>Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to manage high-volume workloads with many interruptions in a fast-paced environment without direct supervision. May be cross-trained across various specialties and provide staffing support as needed.<br>
</p></div><p></p><div><p>Strong attention to detail and accuracy.<br>
</p></div><p></p><div><p>Excellent customer service skills in a variety of situations. Must have excellent service recovery skills.</p></div><div><p><br>
</p></div><div><p>Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.</p></div><p></p><div><p><br>
Excellent communication (written &amp; verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor.</p></div><p></p><div><p><br>
Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan.</p></div><p></p><div><p><br>
Interact with physicians and their staff to resolve issues related to the patient care.</p></div><p></p><div><p><br>
Collect and manage payments including cash payments, if applicable, and follow security related to cash handling.</p></div></div><p></p><div><div><p><br>
Strong understanding and comfort level with computer systems and proficient typing skills. Demonstrated technical proficiency including experience with electronic email, Microsoft Office, internet browser and phone technology.</p></div><p></p><div><p><br>
Ability to handle sensitive and confidential information according to internal policies.<br>
</p></div><p></p><div><p>Excellent organizational skills.<br>
</p></div><p></p><div><p>Demonstrated ability to effectively act as a resource to other teammates.</p></div></div><p></p><p><b>
Physical Requirements and Working Conditions:</b></p><div><p>
This position may require travel, therefore, will be exposed to weather and road conditions.<br>
</p></div><p></p><div><p>Operates all equipment necessary to perform the job.<br>
</p></div><p></p><div><p>Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients.<br>
</p></div><p></p><div><p>Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.<br>
</p></div><p></p><div><p>Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts.<br>
</p></div><p></p><div><p>Must be able to push/pull up to 50 lbs. with assistance.<br>
</p></div><p></p><div><p>Sensory requirements include vision, hearing and touch. Must also be able to speak clearly.</p></div><div><p><br>
</p></div><div><p>Must be able to use hands with fine motor skills for keyboard data entry.</p><p></p><p><i>
DISCLAIMER
</i></p></div><p><i>All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
</i></p><p></p><p><i>This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position.</i><i> </i><i>Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.</i></p></div>

Patient Service Representative I

Knipper Health

<div>Overview:
<div></div><div><b>
YOUR PASSION, ACTIONS &amp; FOCUS is our Strength</b></div><div><b>
Become one of our Contributors</b></div><div><b>
Join the Caretria Team!</b></div><div></div><div><br>
The Patient Support Representative supports patients and healthcare providers through inbound and outbound telephone support, as well as administrative functions.</div>
Responsibilities:
<ul><li>Support inbound and outbound phone lines for the pharmacy</li><li>
Answer calls, emails and/or other requests from patients and/or healthcare providers while meeting or exceeding service level goals</li><li>
Able to balance priorities, working with team members, between inbound calls, responding to inbound email requests and making outbound calls to messages left on voicemail</li><li>
Accurately and completely capture information and update systems appropriately</li><li>
Be flexible, organized and able to comply with constantly changing program business rules</li><li>
Investigate issues that cannot be resolved at the time of the initial call and follow through until issue resolution</li><li>
Provide first call resolution where possible. Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patient&rsquo;s satisfaction.</li><li>
Provide availability, tracking and shipping information for patient&rsquo;s medication as needed</li><li>
Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates and caregivers in a prompt, courteous and professional manner ensuring compliance with state and federal regulations.</li><li>
Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices.</li><li>
Execute day-to-day operations specific to the assigned program(s).</li><li>
Maintain patient confidentiality at all times.</li></ul><div><b>
The above duties are meant to be representative of the position and not all-inclusive.</b></div>
Qualifications:
<div><b>
MINIMUM JOB REQUIREMENTS</b><b>:</b></div><ul><li>
High school diploma or equivalent</li><li>
Two (2) years of work experience in a customer service or customer focused role</li><li>
Must have proven ability to provide consistently high-quality of service</li></ul><div></div><div><b><br>
PREFERRED EDUCATION AND EXPERIENCE</b><b>:</b></div><ul><li>
Associate Degree or technical school training in a related field</li><li>
One (1) year of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field</li><li>
Experience with HIPAA and patient services</li><li>
Bi-lingual, English and Spanish</li></ul><div></div><div><b><br>
KNOWLEDGE, SKILLS &amp; ABILITIES</b><b>:</b></div><ul><li>
Demonstrated empathy and compassion</li><li>
Excellent verbal and written communication skills</li><li>
Excellent organization skills and detail oriented</li><li>
Balance multiple priorities to meet expected response deadlines</li><li>
Adaptable, flexible and readily adjust to changing situations</li><li>
Ability to work independently and as a member of a team</li><li>
Ability to comprehend and apply basic math principles</li><li>
Ability to apply logical thinking when evaluating practical problems</li><li>
Ability to present information and respond to questions from stakeholders</li><li>
Ability to interact with a diverse group</li><li>
Ability to listen and demonstrate a high degree of empathy</li><li>
Demonstrated computer skills includes Microsoft Word, Excel, and Outlook</li><li>
Display tact and diplomacy in response to unfavorable or negative situations</li><li>
Demonstrated sensitivity and understanding when speaking with patients</li><li>
Demonstrated passion for speaking with people in an outgoing way</li></ul><div></div><p><b><br>
PHYSICAL DEMANDS:</b></p><ul><li>
Location of job activities 100% inside</li><li>
Extensive manual dexterity (keyboarding, mouse, phone)</li><li>
Constant use of phone for communication</li><li>
Noise and/or vibrations exposure</li><li>
Frequently reach (overhead), handle, and feel with hands and arms</li><li>
Sit for prolonged periods of time</li><li>
Occasionally stoop, kneel, and crouch</li><li>
Occasionally lift, carry, and move up to 25 pounds</li></ul><div></div><div><br>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><br>
The expected base pay range for this position is $15.50&ndash;$15.80 per hour. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses.</div><div>
CareTria is an Equal Opportunity Employer.</div></div>

Patient Support Service Representative

Bon Secours

<div><p><b>Bon Secours</b></p><p></p><p><b><i>
About Us</i></b></p><p>
As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.</p><p></p><p><b>
Patient Services Representative </b><b><i>&ndash;</i></b><b> In Motion Physical Therapy &mdash; Town Center</b></p><p></p><p><b>
Job Summary:</b></p><p>
The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.</p><p></p><p><b>
Essential Functions:</b></p><ul><li>
Serves as the primary point of contact between patients and physician practices</li><li>
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner</li><li>
Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.</li><li>
Processes patients in practice as they present for their appointments.</li><li>
Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately</li><li>
Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.</li><li>
Records time indicators for lobby wait times.</li><li>
 Calculates patient liabilities and actively collects and processes patient payments.</li><li>
Reconciles cash drawer at the close of the day.</li><li>
Performs charge entry for external services (i.e. nursing homes) as necessary.</li><li>
Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.</li><li>
Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).</li><li>
Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice</li><li>
Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy</li><li>
Verifies RX benefits in electronic health record, per protocol</li><li>
Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software</li></ul><p></p><p>
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.</p><p></p><p><b>
Education:</b></p><p>
High School Diploma or GED (required)</p><p><b><br>
Licensure/Certification:</b></p><p>
None</p><p></p><p><b>
Experience:</b></p><p>
Prior experience in patient registration/healthcare (preferred)</p><p>
As a Bon Secours associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.</p>
<p><b>
What we offer</b></p>
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul><p><i>Benefits may vary based on the market and employment status.</i></p><p>
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</p></div>

Patient Service Representative (PSR) — In Motion Physical Therapy — Town Center

Vanguard Dermatology

<div><p><b>Position Summary:</b></p>
<p>
We are seeking a professional and detail-oriented <b>Patient Services Representative - Front Desk</b> to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.</p>
<p><b>
Pay and Hours:</b></p>
<p>
Pay range is $20 - $22 hourly, hours are Monday - Friday, 8 Hours daily.</p>
<p><b>
Essential Functions:</b></p>
<p>
To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:</p>
<ul>
<li>Patient Engagement: Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.</li>
<li>Clinical Call Coordination: Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.</li>
<li>Documentation Assistance: Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.</li>
<li>Environment Management: Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.</li>
<li>Issue Escalation: Identify and escalate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.</li>
<li>Productivity and Compliance: Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.</li>
<li>Referral and Record Management: Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.</li>
<li>Reliability: Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.</li>
<li>Additional Duties: Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.</li>
</ul>
<p><b>Knowledge, Skills, &amp; Abilities:</b></p>
<ul>
<li>High school diploma or equivalent.</li>
<li>0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.</li>
<li>Proficient in collecting patient payments at the time of service.</li>
<li>Skilled in navigating multiple computer systems simultaneously.</li>
<li>Competent in Microsoft Office applications.</li></ul><br>
<p><br>
This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.</p>
<p><b>
Physical and Mental Demands:</b></p>
<p>
The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:</p>
<ul>
<li>Physical Requirements:</li>
<li><ul><li>Occasionally required to stand, walk, and sit for extended periods.</li>
<li>Use hands to handle objects, tools, or controls; reach with hands and arms.</li>
<li>Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.</li>
<li>Occasionally lift, push, pull, or move up to 20 pounds.</li>
</ul></li><li>Vision Requirements:</li>
<li><ul><li>Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li>
</ul></li>
</ul><p><b>Note:</b><br>
<i>This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.</i></p></div><p></p>

Patient Services Representative - Front Desk - Sheepshead Bay/Forest Hills, NY

Piedmont Urgent Care by WellStreet

<div><p><i>Piedmont Urgent Care - Deliver Exceptional Patient Care with Purpose</i></p>
<p>
Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join Piedmont Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.</p>
<p>
As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.</p>
<p><b>
Why You'll Love Working Here:</b></p>
<ul>
<li>LIFE-Work Balance &amp; Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) &ndash; No overnight shifts, so you can prioritize both your career and personal life!</li>
<li>Competitive Pay &amp; Benefits: Medical, Dental, Vision, Prescription, Pet Insurance &amp; more</li>
<li>Paid Time Off &amp; Holidays: Recharge and take care of yourself</li>
<li>401K with Company Match: Plan for your future</li>
<li>Wellness Support: Employee Assistance Program (EAP) &amp; Wellness Initiatives</li>
<li>Professional Growth: Leadership opportunities &amp; professional development</li>
</ul>
<p><b>Key Responsibilities:</b></p>
<ul>
<li><b>Warm Welcome</b>: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.</li>
<li><b>Patient and Business Documentation</b>: Maintain confidentiality while collecting and organizing important patient and business documents.</li>
<li><b>Insurance Verification</b>: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.</li>
<li><b>Financial Responsibility</b>: Determine and collect each patient&rsquo;s financial responsibility, ensuring transparency and clarity about costs.</li>
<li><b>Collaborative Support</b>: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.</li>
<li><b>Compliance</b>: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.</li>
<li>and patient result trackers.</li>
</ul><ul><li><b>Travel Requirement:</b> Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.</li>
</ul>
<p><b>Required Qualifications:</b></p>
<ul>
<li><b>Education:</b> High school diploma or equivalent, Medical Administrative Assistant certificate a plus</li>
<li><b>Experience:</b> 1+ year of experience in a medical office or healthcare setting preferred</li>
<li><b>Skills:</b> Strong communication, attention to detail, and ability to multitask in a busy environment</li>
<li><b>Technical Skills:</b> Experience using Electronic Medical Records (EMR) software, EPIC preferred</li>
<li><b>Flexibility:</b> Ability to work 12-hour shifts, including some weekends and holidays</li>
<li><b>Team Player:</b> A proactive, friendly, and patient-focused approach to service</li>
</ul>
<p>At Piedmont Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you&rsquo;re looking for a career where your contributions truly matter, apply today and be part of something bigger!</p><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

Patient Services Representative (Medical Receptionist)

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