patient service representative

OhioHealth

<div>We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more &ndash; in our careers and in our communities.
Job Description Summary:
The Patient Service Representative I role may be the initial point of contact for patients, physicians, and the public at large. This position provides exceptional public relations/customer service during encounters with patients, families, visitors and Ohio Health physicians and associates. The primary responsibilities are scheduling/registration or patient billing follow up, and identify and execute a plan meeting the needs of the caller.
Responsibilities And Duties:
The Patient Service Representative I may be expected to perform any of the following and other duties
 
as assigned:
 
Provides exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates
 
Accept inbound calls within a specific response-to-call timeframe following customer service standards at all time
 
Makes outbound calls with according to the standard work and following customer service standards.
 
Accurately identifies patient in the EMR system.
 
Adhere to the department Standard Work
 
Obtains and enters accurate patient demographic and financial information while maintaining patient confidentiality
 
Uses critical thinking skills to make decisions, resolve issues, or escalate concerns
 
Verifies insurance eligibility using online eligibility system, payer websites or by phone call
 
Processes faxes and transcribes information into the system&rsquo;s EMR.
 
Follow protocols for directly contacting the care centers regarding urgent patient requests and ensure timely follow up
 
Schedules outpatients appointments
 
Generates, prints, and provides patient estimates utilizing price estimator products
 
Inform patient of any outstanding balance, collect balance and co-payment or provide financial assistance information
 
Answers questions or concerns regarding insurance residuals and self-pay accounts
 
Uses knowledge of CPT codes to accurately select codes from clinical descriptions
 
Identifies and/or determines patient Out of Network acceptance into the organization
 
Explains billing procedures, hospital policies and provides appropriate literature and documentation
 
Update/notate all accounts using appropriate standard work
 
Reviews insurance information and determines need for referrals and/or financial counseling.
 
Educates patients on MyChart, including activation
 
Adhere to policy and procedures
 
Participate in and contribute to development of Lean processes.
 
Complies with all organizational, state and federal laws and regulations related to patient privacy and confidentiality (ie. PHI, HIPAA, etc.)
 
Work collectively in a professional manner
 
Confirms physician's orders/visit purpose
 
Verifies multidisciplinary patient schedules for Outpatient visits to expedite patient processing
 
Obtains Release of Information authorization from patients to release medical records
 
Uses conflict resolution skills and service recovery to handle customer service concerns
 
Resolve patient complaints and concerns and, if unable to resolve, escalate appropriately
 
Provides information to physician offices and other hospital departments when needed
Minimum Qualifications:
High School or GED (Required)
Additional Job Description:
Typing of 40 wpm, excellent communication, organization, and basic computer skills.
KIND and LENGTH of EXPERIENCE
1-2 years of previous experience in the service industry with a focus on delivering exceptional customer service or
1-2 years previous experience in a Medical Office setting or
1-2 years previous experience in a Call Center or
1-2 years previous experience in Collections
Work Shift:
Day
Scheduled Weekly Hours :
40
Department
Patient Contact Center
Join us!
 
... if your passion is to work in a caring environment
 
... if you believe that learning is a life-long process
 
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
Remote Work Disclaimer:
Positions marked as remote are only eligible for work from Ohio .</div>

Patient Service Representative

Nevada Dental Benefits

<div><div><ul>5812 South Durango Drive, Las Vegas, NV, USA<li>
Full Time</li></ul><div><div> 

</div></div></div><div>Job Title: Patient Service Representative

Location: 5812 S. Durango Dr., Las Vegas, NV 89113

Job Type: Full-Time

Compensation: Competitive pay, benefits, and paid vacation time

Join Our New Dental Practice as a Patient Service Representative!

We opened a brand-new dental office in Southwest Las Vegas and are looking for a Patient Service Representative (PSR) to be the first friendly face our patients see. Located at 5812 S. Durango Dr., our modern practice is built on high-quality care, a warm patient experience, and a strong sense of team.

If you're organized, personable, and enjoy helping people, this is your chance to be part of something exciting from the ground up.

What We Offer:
<ul>
<li>Competitive pay</li>
<li>Comprehensive benefits</li>
<li>Paid vacation time</li>
<li>A brand-new, professional, and welcoming work environment</li>
<li>Supportive team and opportunities to grow within the practice</li>
<li>Direct contribution to building a positive patient experience</li>
</ul>
Responsibilities:
<ul>
<li>Greet patients and manage check-in/check-out processes</li>
<li>Schedule and confirm appointments</li>
<li>Verify insurance and assist with billing inquiries</li>
<li>Answer phone calls and respond to patient questions</li>
<li>Maintain accurate patient records</li>
<li>Support clinical staff as needed to ensure smooth daily operations</li>
</ul>
Qualifications:
<ul>
<li>Previous experience in a dental or healthcare front office</li>
<li>Strong communication and interpersonal skills</li>
<li>Excellent organizational and multitasking abilities</li>
<li>Experience with dental or medical software is a plus (training available)</li>
<li>Professional, compassionate, and patient-focused mindset</li>
</ul>
Be a Founding Member of Our Team

We're building more than just a dental office-we're building a place where patients feel valued and team members feel empowered. If you're ready to grow with a supportive and ambitious team, we'd love to meet you.

Apply today and help us create a great patient experience from day one!</div></div>

Greater Lawrence Family Health Center

<div>Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.

GLFHC is currently seeking a bilingual (English/Spanish) Patient Service Representative. The Patient Service Representative performs all functions necessary to make patients ready for the clinical part of their visit including the resolution of any insurance or financial issues necessary to ensure coverage for services.
<ul><li>Must be able to don appropriate personal protective equipment (PPE).</li></ul>
<ul><li>Perform patient registration functions for new and existing patients, including confirmation of appointments, updating demographic information, insurance verification, pulling of patient charts, and notifying medial assistant when patient has been registered.</li></ul>
<ul><li>Answers all incoming calls quickly using the appropriate uniformed script. Confidentiality and customer service are the first priority.</li></ul>
<ul><li>Review clinicians schedule in advance for correct demographics and insurance verification. Problems with insurance inform patients prior to their appointments.</li></ul>
<ul><li>Collect co-pays and issue receipts. Balance receipts against payments collected from patients by the end of shift.</li></ul>
<ul><li>Notify appropriate staff of patient&rsquo;s arrival. Follow cancellation and rescheduling procedures.</li></ul>
<ul><li>Resolve all insurance issues to ensure patients have appropriate coverage for services being provided by the Center prior to scheduled appointments.</li></ul>
<ul><li>Assist patients with enrollment in all available insurance plans (Mass Health, Commonwealth Care, etc.)</li></ul>

Qualifications
<ul><li>Bilingual; Spanish and English</li></ul>
<ul><li>High School diploma or GED certificate</li></ul>
<ul><li>Training in a Medical or Administrative field</li></ul>
<ul><li>Computer knowledge</li></ul>
<ul><li>Excellent communication skills</li></ul>
<ul><li>Ability to work flexible hours, evenings, and weekend coverage</li></ul>

GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.</div>

STORY COUNTY MEDICAL CENTER

<div>Make a meaningful impact &mdash; one person, one experience, one story at a time.

At Story County Medical Center, we are guided by our mission to deliver healthcare excellence by listening to, partnering with, and caring for the communities we serve. We are currently seeking a friendly, organized, and detail-oriented Patient Services Representative (PSR) to join our Story Medical Clinics team. 


In this role, you will be the welcoming face for our patients and an essential part of creating a positive healthcare experience from the moment they walk through our doors.

<h3 class="jobSectionHeader">What You&rsquo;ll Do</h3>

As a Patient Services Representative, you will provide medical reception and clerical support to ensure smooth clinic operations. You will assist patients with registration, maintain accurate patient information, and serve as a key communication link between patients and clinic staff &mdash; all while delivering excellent customer service and maintaining patient confidentiality.

<h3 class="jobSectionHeader">Key Responsibilities</h3>
<ul><li>
Greet and register patients in a timely and professional manner
</li><li>
Answer and direct incoming phone calls
</li><li>
Verify and update patient demographics and insurance information
</li><li>
Maintain and organize patient medical records (electronic and paper)
</li><li>
Schedule and confirm patient appointments
</li><li>
Coordinate patient flow and communicate with providers and clinic staff
</li><li>
Perform clinic opening and closing duties
</li><li>
Provide cross-coverage and support across clinic areas as needed
</li></ul>
<h3 class="jobSectionHeader">What We&rsquo;re Looking For</h3>

Required
<ul><li>
High school diploma or equivalent
</li><li>
Completion of Dependent Adult and Child Abuse Mandatory Reporter training within 30 days of hire
</li><li>
Strong interpersonal and communication skills
</li><li>
Basic knowledge of medical office practices and procedures
</li><li>
Ability to multitask and maintain attention to detail in a fast-paced environment
</li></ul>
Preferred
<ul><li>
Previous medical administrative or healthcare office experience
</li></ul>
<h3 class="jobSectionHeader">Why Join Story Medical?</h3>
<ul><li>
Mission-driven culture rooted in Service, Teamwork, Openness, Relationships, and Your Story
</li><li>
Supportive and collaborative team environment
</li><li>
Opportunities for personal and professional growth
</li><li>
The chance to make a meaningful impact serving patients and families in your community
</li></ul>
<h3 class="jobSectionHeader">Compensation &amp; Employment Details</h3>

Status: Full-Time, Non-Exempt 
Schedule: Monday, Wednesday, Thursday, Friday | 7:30am&ndash;4:30pm 
Salary Range: $15.90 &ndash; $23.85 per hour (commensurate with experience)

Work Authorization: 
Story County Medical Center only employs individuals who are legally authorized to work in the United States.

<h3 class="jobSectionHeader">Ready to be the welcoming face that makes a difference?</h3>

If you are an organized, compassionate, and patient-focused professional, we would love to hear your story.

Apply today and join our team at Story County Medical Center.</div>

UNITED MEDICAL

Overview We are seeking a dedicated and detail-oriented Patient Service Representative to join our healthcare team. The ideal candidate will serve as the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. This role requires a strong understanding of medical administrative support, familiarity with electronic health record (EHR) systems, and knowledge of medical terminology and billing processes. Bilingual abilities and clinic experience are highly valued to ensure effective communication with diverse patient populations. The Patient Service Representative plays a vital role in maintaining accurate medical records, verifying insurance, and supporting overall office operations to deliver seamless patient care.Responsibilities<ul><li>Greet patients professionally and manage front desk operations including check-in and check-out procedures.</li><li>Schedule appointments using EMR systems such as Epic, Meditech, Athenahealth, or Dentrix, ensuring accuracy and timeliness.</li><li>Verify insurance coverage and benefits, including Medicare and Medicaid, to facilitate smooth billing processes.</li><li>Collect payments and perform medical collections while adhering to HIPAA regulations for patient confidentiality.</li><li>Manage patient documentation review, ensuring all records are complete and compliant with health information management standards.</li><li>Assist with medical billing and coding tasks, including CPT, ICD-9, ICD-10 coding, and documentation review for accurate claim submission.</li><li>Handle multi-line phone systems with professional phone etiquette; respond to patient inquiries effectively.</li><li>Maintain organized medical records and files in compliance with office policies and legal requirements.</li><li>Support office management tasks such as filing, data entry (including 10 key typing), and updating patient information in EMR/EHR systems like eClinicalWorks or Eaglesoft.</li><li>Collaborate with clinical staff to facilitate care plans and ensure smooth clinic operations.</li><li>Perform insurance verification procedures to confirm patient coverage prior to appointments.</li><li>Provide excellent customer service by addressing patient needs promptly and courteously in a fast-paced environment.</li></ul>Experience<ul><li>Prior experience in a medical office setting or healthcare environment is preferred, especially in roles such as medical receptionist or front desk clerk.</li><li>Familiarity with EMR/EHR systems including Epic, Meditech, Athenahealth, Dentrix, Eaglesoft, or similar platforms is highly desirable.</li><li>Knowledge of medical billing, coding (ICD-10/ICD-9/CPT), insurance verification, and health information management is essential.</li><li>Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel) and typing skills (10 key typing).</li><li>Excellent communication skills with a focus on phone etiquette; bilingual abilities are a plus for serving diverse populations.</li><li>Understanding of HIPAA regulations and confidentiality standards related to protected health information (PHI).</li><li>Experience working with dental terminology or dental office procedures is advantageous but not required. This role offers an opportunity to be an integral part of a healthcare team committed to delivering exceptional patient care through efficient administrative support.</li></ul>Job Type: Full-timePay: $20.00 - $22.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Mercy

<div><div><ul><li>Wildwood, Missouri</li><li>
Clinical Support</li><li>
Administrative/Clerical/Registration</li><li>
Regular</li><li>
Full-time</li><li>
Mercy Hospital St Louis</li><li>
JR244920</li></ul><div><div><div><div><div>
</div></div></div></div></div></div><div></div><div><div><h1 class="jobSectionHeader">
Find Your Calling At Mercy!</h1>
The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.<h1 class="jobSectionHeader">
Position Details:</h1>
Minimum Qualifications 
Education: High school diploma or equivalent. 
Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.<div>
Skills, Knowledge and Abilities: 
<ul><li>Knowledge of medical terminology, insurance practices, and billing procedures.</li><li>Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.</li><li>Proficiency in basic computer skills, including data entry and word processing.</li><li>Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.</li><li>Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.</li><li>Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.</li><li>Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.</li><li>Problem resolution skills - ability to address patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.</li></ul></div><div>
Physical Requirements: 
<ul><li>Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.</li><li>Position requires standing and walking during each shift.</li><li>Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.</li></ul></div><h1 class="jobSectionHeader">
Why Mercy?</h1>
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.</div></div></div>

Community Care Partners

The Patient Service Representative is responsible for providing exceptional customer service, along with performing patient pre-admission, admission, transfer, and discharge activities. The ideal candidate is energetic, flexible, has a positive attitude and above all else, has a passion for patient care. Individuals in this role collect and validate patient insurance information, identification, prepares registration forms, and collects fees as required to coordinate activities for patients to receive care.
 
Essential Functions and Responsibilities: 
<ul>
<li>Ability to interact effectively, and in a supportive manner with persons of all backgrounds</li>
<li>Sustain excellent patient interactions using clear communication and problem-solving skills</li>
<li>Assess walk-in traffic for potential emergencies</li>
<li>Check-in patients at the front desk in perpetration for their appointment with a provider and scan all documents into the patient’s chart</li>
<li>Assist patients with completion of pre-registration forms, ensuring all items are signed, and medical records are distributed</li>
<li>Informs patients of costs of care being provided. Collect all fees and apply to patients’ chart</li>
<li>Collect and record copayments and outstanding balances, and balance cash drawer daily</li>
<li>Cover medical records and prior authorizations when needed</li>
<li>Communicate efficiently to back-office staff regarding needs of patients</li>
<li>Maintain confidentiality of sensitive patient information at all times</li>
<li>Answer the phone in a professional manner and follow procedures for routing calls</li>
<li>Ensure reception area and waiting rooms are clean. Regularly sanitize counters, surfaces, and reception area items</li>
<li>Perform other duties as assigned</li>
</ul>
Requirements and Qualifications: 
<ul>
<li>Education: High school graduate or equivalent is required.</li>
<li>Certificate/License: None.</li>
<li>Experience: A minimum of one (1) year of customer service experience is required.</li>
</ul>
Community Care Partners is an Equal Opportunity Employer (EEO).
 #PSR

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