patient service representative

United Digestive

<div>GENERAL SUMMARY OF DUTIES: Responsible for advanced level scheduling for all patients to include scheduling patient appointments via telephone or electronic communication for: procedures, follow-up office visits, and ancillary services. Additionally, responsible for obtaining accurate documentation of patient information, physician scheduling, endoscopy center scheduling, requests received via the Patient Portal, and for responding, resolving and/or escalating as required, to all patient related issues.
REPORTS TO: Patient Service Manager<div>
RESPONSIBILITIES 
Duties include but are not limited to: 
<ul><li>Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times.</li><li>Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures</li><li>Maintains and updates current information on physicians schedules and endoscopy block time; schedules patients according to physician availability and preference</li><li>Collects and records accurate patient information according to the AGA Documentation Requirements</li><li>Ensures all applicable procedures are scheduled in AGA endoscopy suites; coordinates scheduling of procedures in hospital if necessary</li><li>Ensures all applicable ancillary services are scheduled at AGA</li><li>Handles requests for information or appointment received via the eCW Patient Portal or AGA Website in an efficient and timely manner</li><li>Mails/Emails information packets to patients who are new to the practice</li><li>Addresses questions regarding patient appointments and requests for information from referring providers</li><li>Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary</li><li>Meets or exceeds quality and productivity standards as set by the Patient Service Leadership team</li><li>Answers emails and voicemails and returns patient calls in a timely and efficient manner</li><li>Completes requests for information from other AGA staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts</li><li>Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information</li><li>Participates in staff meetings as directed by the Patient Service Supervisor or Manager</li><li>Participates in marketing activities as directed by the Patient Service Supervisor or Manager</li><li>Participates in ongoing customer service training as directed by the Patient Service Supervisor or Manager</li><li>Any other duties and/or special projects as assigned</li></ul></div><div>
REQUIRED EDUCATION, SKILLS &amp; EXPERIENCE 
High School Diploma or GED required; Certified Medical Assistant preferred; strong customer service skills and ability to type 45 words a minute are required; 2-3 years of call center, eCW, specialty clinic, and/or gastroenterology experience preferred; staff member must be computer literate, able to operate healthcare systems and multiple Microsoft Office applications; bilingual skills are strongly preferred, but not required. 
<ul><li>Must have a quiet place to work remotely, with sufficient internet bandwidth to work effectively from a remote location.</li></ul></div><div>
ADDITIONAL SKILLS AND EXPERIENCE 
Patient Service Representative must be able to: 
<ul><li>Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect</li><li>Displays a professional outgoing warm and helpful attitude</li><li>Possesses compassion for dealing with people who are ill and need help</li><li>Plan, prioritize, and complete multiple tasks as delegated by the Patient Service Manager</li><li>Work under pressure; assess, respond, and communicate issues in a timely manner</li><li>Communicate clearly with patients and coworkers through the telephone, email, and in-person</li><li>Interpret and apply clinical and non-clinical policies and procedures</li></ul></div> 
PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS 
Requires sitting and standing associated with a normal office environment; travel within the Metro area required.</div>

Patient Service Representative

IIQAF

<div>Company: IIQAF Group 
Location: Abu Dhabi, United Arab Emirates 
Industry: Hospital / Healthcare 
Salary: AED 6,500 &ndash; AED 7,500 per month 
Job Type: Full-Time
<h2 class="jobSectionHeader">Job Overview</h2>
IIQAF Group is seeking a professional and customer-focused Customer Service Representative in Abu Dhabi to support our hospital and healthcare operations. The ideal candidate will have experience in patient support, healthcare customer service, front desk operations, and handling inquiries in a medical environment.
This position is suitable for candidates searching for Hospital Customer Service jobs in Abu Dhabi, Healthcare Customer Support roles, Medical Receptionist jobs, or Patient Service Representative positions.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Provide excellent customer service to patients and visitors</li><li>
Handle inbound and outbound calls professionally</li><li>
Assist patients with appointments, registration, and inquiries</li><li>
Support hospital front desk operations</li><li>
Respond to emails and follow up on patient requests</li><li>
Coordinate with medical and administrative departments</li><li>
Resolve complaints and ensure patient satisfaction</li><li>
Maintain accurate records of interactions and service requests</li><li>
Ensure compliance with hospital policies and confidentiality standards</li></ul>
<h2 class="jobSectionHeader">Requirements</h2>
<ul><li>Bachelor&rsquo;s degree or diploma in Business Administration or related field</li><li>
Strong communication and interpersonal skills</li><li>
Experience in handling patient services or medical reception preferred</li><li>
Proficiency in Microsoft Office and basic computer systems</li><li>
Ability to work in a fast-paced healthcare setting</li><li>
Immediate joiners preferred</li></ul></div>

Customer Service Representative

INTEGRIS Health

<div><div>INTEGRIS Health Medical Group, Oklahoma&rsquo;s largest not-for-profit health system has a great opportunity for a Patient Service Representative in Edmond, OK. In this position, you&rsquo;ll work Monday &ndash; Friday Days with our team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front-loaded PTO, 100% INTEGRIS Health paid short-term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.</div><div> 
</div>The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.
INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.
The Patient Services Representative responsibilities include, but are not limited to, the following:
<ul><li>Responsible for receiving and/or dispatching incoming phone calls</li>
<li>Collects payments for copays and deductibles</li>
<li>Makes financial arrangements for patients</li>
<li>Performs check in and out duties accurately and timely</li>
<li>Makes appointments for visits and, if an emergency, informs a clinical employee or provider</li>
<li>Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.</li>
<li>Accurately enters patient demographics into the practice management system</li>
<li>Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals</li>
<li>Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider</li>
<li>Manages large call volume while maintaining excellent telephone etiquette</li>
<li>Organizes workflow to meet patient needs in a timely manner</li>
<li>Reports to Office Manager/Supervisor.</li>
</ul>
This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments. Must be able to handle multiple tasks and work in a high stress environment. May be required to drive.
All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

REQUIRED QUALIFICATIONS
EXPERIENCE:<ul><li>
6 months customer service experience</li></ul>
IMG Float Pool: This job requires the incumbents to operate a INTEGRIS-owned vehicle OR personal vehicle (non-INTEGRIS-owned) and therefore must have a current Oklahoma State Driver's License as well as a driving record which is acceptable to our insurance carrier.
PREFERRED QUALIFICATIONS
EXPERIENCE:<ul><li>
1-year clerical experience</li><li>
Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding</li><li>
6 months telephone customer service experience 
</li></ul><div>
INTEGRIS Health mission: Partnering with people to live healthier lives.</div><div> 
 
To our patients, that means we will partner to provide unprecedented access to quality and compassionate health care. To you, it means some of the state's best career and development opportunities. With INTEGRIS Health, you will have a genuine chance to make a difference in your life and your career.
INTEGRIS Health is the state's largest Oklahoma-owned health system with hospitals, rehabilitation centers, physician clinics, mental health facilities and home health agencies throughout much of the state.</div></div>

Patient Services Rep - Edmond Women's Health Outpatient Clinic

Nuvance Health

<div>Description
Summary:
This position performs phlebotomy (venipunctures), works/travels at off-site locations i.e. satellites, registration (patient demographics, insurance coverage, obtains necessary signatures and waivers of non-coverage), order entry, specimen labeling, aliquoting, creates specimen transfer lists, and customer service functions.
Responsibilities:
1. Greets customers promptly in a friendly manner, assists patients with special needs, and provides necessary information, always respectful of confidentiality. 
2. Acts as Laboratory customer service representative while providing service to inpatients and outpatients. 
3. Accurately identifies patient, performs accurate and complete registration and order entry, and obtains necessary consents and signatures, when applicable. 
4. Obtains all required information for billing, enters diagnosis code(s) as required. Enters information and follows registration protocols as needed to insure accurate and timely billing of services. 
5. Communicates process to patient and collects specimens from patient for subsequent analysis, in accordance with approved techniques and observing Universal Precautions. Delivers samples to the laboratory, logs specimens into Lab using LIS. 
6. Communicates well with other staff members to ensure excellent customer service and appropriate follow-up. 
7. Alerts appropriate personnel and follows established protocols in operational situations to prevent crisis &amp; service delays. 
8. Promotes and maintains working relationships within a multi-skilled team environment to facilitate team visions &amp; goals/teamwork. 
9. Participates in education opportunities, staff meetings &amp; in-service as scheduled. Reviews minutes of meetings not attended. 
10. Restocks supplies in work area as needed. 
11. Employee is responsible for following the policies and procedures related to WCHN compliance protocols. 
12. Fulfills all compliance responsibilities related to the position. 
13. Maintain and Model Nuvance Health Foundational Values (Personal, Imaginative, Agile, Connected). 
14. Performs other duties as required. 
Other Information:
Required: High School Diploma.
Data entry required. Phlebotomy experience. Customer service skills. CT Driver's license required. Travel to off-site locations. 
Minimum Experience: six months 
 
Desired: Medical terminology, registration training or experience, medical office/hospital experience. 
Working Conditions:
Manual: significant manual skills/motor coord &amp; finger dexterity
Occupational: Some occupational risk
Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force
Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.
Company: Norwalk Hospital Association
Org Unit: 353
Department: Phlebotomy
Exempt: No
Salary Range: $18.13 - $34.50 Hourly</div>

Specimen Procurement Tech 1 - PRN - Day/Eve

sequel technologies

Location: Bahria Town Phase 7, Rawalpindi (Preference for residents of Bahria, DHA, or nearby areas)Company Description Sequel Technologies, a software company providing healthcare IT and medical billing services to the US market.Job Summary We are looking for a friendly and responsible patient calling representative to contact patients, schedule appointments, provide basic information, and ensure a smooth communication experience. This role is suitable for freshers who have good communication skills and are comfortable speaking on the phone.Responsibilities <ul><li>Make outbound calls to patients for appointment scheduling and follow-ups</li><li>Receive inbound calls and assist patients with basic queries</li><li>Confirm appointments and send reminders</li><li>Collect and update patient information in the system</li><li>Maintain accurate call records and reports</li><li>Provide clear and polite communication at all times</li><li>Escalate complex issues to the concerned department</li></ul>Qualifications/Skills <ul><li>Minimum qualification: High School / Graduate (any stream)</li><li>Good verbal communication skills</li><li>Basic computer knowledge (MS Office, data entry)</li><li>Comfortable working on phone calls</li><li>Polite, patient, and customer-focused attitude</li><li>Willingness to learn</li><li>Prior experience in telecalling or customer service is a PLUS</li><li>Knowledge of healthcare terminology is a PLUS</li></ul>Timings<ul><li>5:00 PM - 2:00 AM (Summers)</li><li>6:00 PM - 3:00 AM (Winters)</li></ul>Benefits<ul><li>Healthcare (OPD + IPD)</li><li>Entertainment Allowance</li><li>Cellular Allowance</li><li>Provident Fund</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you a resident of Bahria Town Phase 7/8, or DHA 1/2? If not, kindly state your area of residency.</li></ul>Work Location: In person

Patient Calling Representative

GluCare

<div>Job Summary:
GluCare Integrated Diabetes Center is seeking a dedicated and customer-focused Customer Service Excellence Representative passionate about delivering excellent patient care and thriving in a dynamic healthcare setting, to join our team. The ideal candidate will serve as the first point of contact for patients, providing exceptional service through phone, email, and other communication channels. This role requires strong interpersonal skills, a patient-centered approach, and the ability to handle inquiries efficiently in a fast-paced healthcare environment.<h3 class="jobSectionHeader">
Key Responsibilities</h3><h3 class="jobSectionHeader">
Patient Communication</h3><ul>
<li>Respond promptly and professionally to patient inquiries via phone, email, and other communication channels.</li>
<li>Provide accurate information about clinic services, appointment availability, care protocols, and treatment options.</li>
<li>Educate patients on clinic programs, available packages, and doctor specializations to enhance their understanding of care options.</li>
</ul><h3 class="jobSectionHeader">Appointment Coordination</h3><ul>
<li>Schedule, reschedule, and confirm patient appointments in coordination with clinic operations.</li>
<li>Proactively manage cancellations and follow-ups to optimize clinic schedules and minimize no-shows.</li>
<li>Ensure efficient time slot allocation based on patient needs and doctor availability.</li>
</ul><h3 class="jobSectionHeader">
Problem Resolution</h3><ul>
<li>Address and resolve patient concerns and complaints professionally and efficiently.</li>
<li>Escalate complex issues to the appropriate department or management as needed.</li>
<li>Ensure all interactions are logged and tracked in the clinic's CRM system for follow-up and reporting.</li>
</ul><h3 class="jobSectionHeader">
Technical &amp; CRM Competency</h3><ul>
<li>Utilize the clinic&rsquo;s CRM software efficiently to manage patient records, track leads, and optimize appointment scheduling.</li>
<li>Maintain accurate and up-to-date patient records within the system, ensuring easy access to information.</li>
<li>Demonstrate technical proficiency with digital tools and software used for appointment booking, patient tracking, and follow-ups.</li>
</ul>
Administrative Support<ul>
<li>
Maintain up-to-date records in the patient management system, ensuring accuracy and completeness.</li>
<li>Assist in generating and distributing patient-related communications, including appointment reminders, follow-up notices, and service updates.</li>
</ul><h3 class="jobSectionHeader">Key Performance Metrics</h3><ul>
<li>Patient Satisfaction &amp; Retention &ndash; Ensuring high levels of service that encourage repeat visits.</li>
<li>CRM &amp; Data Accuracy &ndash; Maintaining clean, organized, and up-to-date records in the patient database.</li>
</ul>
Requirements<ul>
<li>
Proven experience (2-3years) in a patient coordination, sales, or customer service role within a healthcare or wellness setting.</li>
<li>Strong knowledge of CRM systems and appointment booking platforms.</li>
<li>Excellent communication and interpersonal skills, with the ability to build relationships with patients.</li>
<li>Knowledge of healthcare programs, insurance policies, and treatment plans is preferred.</li>
</ul>
Qualifications:<ul>
<li>
Native-level proficiency in English, (Arabic is a plus)</li>
<li>Bachelor&rsquo;s degree</li>
<li>Prior experience in customer service, preferably in a healthcare or call center environment</li>
<li>Knowledge of healthcare processes and patient care is an advantage</li></ul></div>

Customer Service Excellence Representative

Sarji Basaveshwara Hospital

Hospital Receptionist (OPD) Hospital Receptionist &ndash; OPD (Outpatient Department)Department:Outpatient Department (OPD)Job Summary:The Hospital Receptionist (OPD) serves as the first point of contact for patients and visitors. The role involves patient registration, appointment scheduling, handling inquiries, maintaining medical records, processing billing information, and ensuring smooth front desk operations in the outpatient department. The receptionist must maintain professionalism, confidentiality, and a patient-centered approach at all times.Key Responsibilities:<ul><li>Welcome and assist patients, visitors, and attendants in a courteous and professional manner.</li><li>Register new patients and update existing patient information accurately in the hospital management system.</li><li>Schedule, confirm, and manage doctor appointments.</li><li>Verify patient insurance details and guide patients regarding billing procedures.</li><li>Collect consultation fees and issue receipts as per hospital policy.</li><li>Maintain and organize patient records and OPD files.</li><li>Answer and direct phone calls, emails, and general inquiries.</li><li>Coordinate with doctors, nurses, and other departments to ensure smooth patient flow.</li><li>Manage waiting lists and inform patients about delays.</li><li>Ensure confidentiality of patient information in compliance with hospital policies.</li><li>Maintain cleanliness and organization of the reception area.</li><li>Prepare daily OPD reports and submit them to management.</li></ul>Required Qualifications:<ul><li>High School Diploma or Bachelor&rsquo;s Degree (preferred).</li><li>1&ndash;2 years of experience as a receptionist, preferably in a hospital or healthcare setting.</li><li>Basic knowledge of medical terminology (preferred).</li><li>Proficiency in MS Office and hospital management software.</li><li>Good communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li></ul>Key Skills:<ul><li>Professional communication</li><li>Customer service orientation</li><li>Time management</li><li>Data entry accuracy</li><li>Problem-solving skills</li><li>Ability to work under pressure</li></ul>Working Conditions:<ul><li>Full-time position.</li><li>Shift duties, including weekends or holidays, may be required.</li><li>Fast-paced hospital environment.</li></ul>Job Types: Full-time, PermanentPay: ₹10,000.00 - ₹20,000.00 per monthWork Location: Hybrid remote in Kadur, Karnataka

Receptionist ( O P)

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