patient service representative

OhioHealth

<div>We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more &ndash; in our careers and in our communities.
Job Description Summary:
The Patient Service Representative I role may be the initial point of contact for patients, physicians, and the public at large. This position provides exceptional public relations/customer service during encounters with patients, families, visitors and Ohio Health physicians and associates. The primary responsibilities are scheduling/registration or patient billing follow up, and identify and execute a plan meeting the needs of the caller.
Responsibilities And Duties:
The Patient Service Representative I may be expected to perform any of the following and other duties
 
as assigned:
 
Provides exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates
 
Accept inbound calls within a specific response-to-call timeframe following customer service standards at all time
 
Makes outbound calls with according to the standard work and following customer service standards.
 
Accurately identifies patient in the EMR system.
 
Adhere to the department Standard Work
 
Obtains and enters accurate patient demographic and financial information while maintaining patient confidentiality
 
Uses critical thinking skills to make decisions, resolve issues, or escalate concerns
 
Verifies insurance eligibility using online eligibility system, payer websites or by phone call
 
Processes faxes and transcribes information into the system&rsquo;s EMR.
 
Follow protocols for directly contacting the care centers regarding urgent patient requests and ensure timely follow up
 
Schedules outpatients appointments
 
Generates, prints, and provides patient estimates utilizing price estimator products
 
Inform patient of any outstanding balance, collect balance and co-payment or provide financial assistance information
 
Answers questions or concerns regarding insurance residuals and self-pay accounts
 
Uses knowledge of CPT codes to accurately select codes from clinical descriptions
 
Identifies and/or determines patient Out of Network acceptance into the organization
 
Explains billing procedures, hospital policies and provides appropriate literature and documentation
 
Update/notate all accounts using appropriate standard work
 
Reviews insurance information and determines need for referrals and/or financial counseling.
 
Educates patients on MyChart, including activation
 
Adhere to policy and procedures
 
Participate in and contribute to development of Lean processes.
 
Complies with all organizational, state and federal laws and regulations related to patient privacy and confidentiality (ie. PHI, HIPAA, etc.)
 
Work collectively in a professional manner
 
Confirms physician's orders/visit purpose
 
Verifies multidisciplinary patient schedules for Outpatient visits to expedite patient processing
 
Obtains Release of Information authorization from patients to release medical records
 
Uses conflict resolution skills and service recovery to handle customer service concerns
 
Resolve patient complaints and concerns and, if unable to resolve, escalate appropriately
 
Provides information to physician offices and other hospital departments when needed
Minimum Qualifications:
High School or GED (Required)
Additional Job Description:
Typing of 40 wpm, excellent communication, organization, and basic computer skills.
KIND and LENGTH of EXPERIENCE
1-2 years of previous experience in the service industry with a focus on delivering exceptional customer service or
1-2 years previous experience in a Medical Office setting or
1-2 years previous experience in a Call Center or
1-2 years previous experience in Collections
Work Shift:
Day
Scheduled Weekly Hours :
40
Department
Patient Contact Center
Join us!
 
... if your passion is to work in a caring environment
 
... if you believe that learning is a life-long process
 
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
Remote Work Disclaimer:
Positions marked as remote are only eligible for work from Ohio .</div>

Patient Service Representative

PATERSON COMMUNITY HEALTH CENTER

Who we are: We provide the best possible healthcare to our neighbors in Paterson and the surrounding communities. We live our values by providing primary health care to everyone regardless of their ability to pay at sites throughout Paterson.How you can make an impact: As a Patient Service Representative, you will ensure all applicable registration and financially related data is captured accurately. You will contribute your stellar work ethic and provide exceptional service to every patient and visitor who comes to our Community Health Center.Schedules Vary: Monday &ndash; Friday, day shift from 8 am - 5:00 pmWhat You Will Do: 1. Welcome patients to the Paterson Community Health Center.2. Explain insurance options and register patients.3. Collect co-payments, provide receipts, balance daily records, and day-end reconciliation.4. Update insurance information when appropriate.5. Verify insurance enrollment, eligibility, benefits, and out-of-pocket responsibility.6. Schedule appointments in compliance with current policy. 7. Obtain Consent for Medical Treatment and Release of Medical Records Information. 8. Accurately complete computer data entry. 9. Work in an organized, efficient manner to maintain an orderly flow of patients 10. Maintain a file system necessary for proper organization of work. 11. Scan documents. 12. Obtain patient release forms in accordance with patient confidentiality policies. 13. Make patient calls as directed by the physicians/providers and Nurse Manager. 14. Records and distributes incoming correspondence, mail results, medical documents, etc. 15. Confirm appointments as needed. 16. Answer incoming telephone calls and take accurate messages.What you Bring: &sect; A passion for helping patients.&sect; A High School diploma or an equivalent of 1 to 3 years&rsquo; experience in an applicable healthcare setting is preferred.&sect; Bilingual&sect; 1 year of health insurance verification experience is desired, not required.&sect; Professional attitude and appearance Interpersonal skills.&sect; Excellent verbal and written communication skills.&sect; Creativity and resourcefulness.Reasonable accommodations may be made to enable individuals with disabilities to perform their essential functions, as required under the Americans with Disabilities Act (ADA) or other applicable state/local law.Paterson Community Health Center is an Equal Opportunity EmployerReports to (title): Senior Patient Service Representative Lead and Deputy Patient Service RepresentativeBenefits: Dental InsuranceHealth insuranceLife insurancePaid time offJob Type: Full-timePay: From $17.00 per hourBenefits:<ul><li>403(b)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid orientation</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Whitman Hospital and Medical Clinics

<div>Rewarding career. Competitive salary. Outstanding benefits.
The Patient Service Representative serves as a front desk representative. Duties include daily office activities and monitoring office procedures. This position resolves problems through collaboration with the director, manager and lead to ensure smooth operations.
STANDARD EXPECTATIONS
<ul><li>Promotes a Positive Working Environment
<ul><li>Conducts oneself in line with organization&rsquo;s mission, values and standards of behavior.
</li><li>Accepts change and challenges with a positive attitude.
</li><li>Consistently adheres to organizational policy.
</li></ul></li><li>Communicates Effectively
<ul><li>Builds relationships and works collaboratively with other staff.
</li><li>Provides timely operational updates to supervisor.
</li><li>Responds to communications in a timely manner.
</li></ul></li><li>Performs Duties Efficiently and Effectively
<ul><li>Follows procedures.
</li><li>Acts in compliance with applicable federal, state, and local regulations.
</li><li>Performs other duties as assigned.
</li></ul></li></ul>AREA OF RESPONSIBILITY
DUTIES &amp; RESPONSIBILITIES
Administrative/Greeter
<ul><li>Instantly acknowledges patients as they enter the clinic by making eye contact and welcoming them to the clinic.
</li><li>Provides information to patients and visitors and others making inquiries at the front desk.
</li><li>Operates multiple phone line system per appropriate established procedures.
</li><li>Provides phone coverage for duration of scheduled shift as assigned.
</li><li>Performs general filing, scanning and typing as needed.
</li><li>Schedule appointments as assigned.
</li></ul>Patient Accounts and Registration
<ul><li>Upon initial contact, interviews patient or their representative, to obtain demographic and billing information.
</li><li>Assists patients in completing the appropriate registration forms.
</li><li>Verifies insurance coverage eligibility and ensures insurance information is entered properly in the system; including current insurance card.
</li></ul>Scanning
<ul><li>Receives and digitizes daily files into appropriate folders.
</li><li>Receives and digitizes patient documents into the electronic medical record system.
</li><li>Assures integrity of the medical record by performing quality checks on scanned documents for proper entry and scanning.
</li><li>Organizes the document images by indexing all scanned documents to proper locations within the electronic medical record.
</li></ul>Release of Information
<ul><li>Uses knowledge of hospital policies to verify requests for copies.
</li><li>Coordinates with Healthcare Information Management department to provide copies of patient medical records for release of information to outside agencies and/or external physicians.
</li></ul>Office Duties
<ul><li>Keeping workspace tidy and free from clutter.
</li><li>Ensure patient health information is always secure.
</li><li>May be required to float to other departments or clinics for coverage.
</li></ul>QUALIFICATIONS
Required
<ul><li>Experience working in an office setting.
</li><li>Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook).
</li></ul>Preferred
<ul><li>Experience working in a healthcare setting.
</li><li>Two years patient service representative experience.
</li><li>Associates Degree in business, communication, or other related field.
</li></ul>WORK ENVIRONMENT AND PHYSICAL DEMANDS
The responsibilities of this role are carried out in a traditional office setting. Primarily stationary with occasional standing, walking, lifting, reaching carrying, kneeling, bending, stooping, pushing and pulling of objects weighing up to 20lbs. The position requires continuous finger dexterity and fine manipulation.
The employee must demonstrate the ability to perform the essential functions of the position, with or without reasonable accommodation.
If you are looking for a rewarding career with a great team, you'll enjoy your career with us !
POSITION DETAILS
Hours per week:
40
Employee Status:
Regular Full Time
Shift:
Day Shift (United States of America)
Pay Range:
$20.00 - $35.00
Actual pay offered will vary based on years of experience. 
 
EMPLOYEE BENEFITS 
 
Our benefit package includes medical, dental, vision, life insurance, and retirement options (403(b) &amp; 457). Medical insurance coverage begins on day one and is available to both full time and part time employees. Additionally, employees receive discounts on medical services provided by Whitman Hospital and Medical Clinics. Differentials apply for evening, night, and weekend shifts. Our unique PTO plan enables employees to increase their accrual with each year of service!</div>

HERMITAGE ORTHOPEDICS

Job Overview Hermitage Orthopedics and Sports Medicine is hiring a full‑time Front Office Representative to support patient care through accurate scheduling, payment collection, and front desk coordination. We are seeking a dedicated and detail-oriented Patient Service Representative to join our healthcare team. The ideal candidate will serve as the first point of contact for patients, providing exceptional customer service while managing administrative tasks related to patient care. This role requires strong communication skills, proficiency with electronic health record (EHR) systems, and a solid understanding of medical terminology and billing processes. Experience with clinic operations, insurance verification, and medical coding is highly valued to ensure smooth patient flow and accurate documentation.Duties<ul><li>Greet patients warmly and professionally at the front desk, managing multi-line phone systems with excellent phone etiquette.</li><li>Schedule patient appointments using EMR system Intergy.</li><li>Verify insurance coverage and benefits, including Medicare and other third-party payers, ensuring accurate insurance verification.</li><li>Collect payments and perform medical collections in compliance with HIPAA regulations.</li><li>Review and update patient records, ensuring accuracy in documentation review and medical records management.</li><li>Maintain confidentiality of protected health information (PHI) in accordance with HIPAA standards.</li><li>Support office management tasks such as filing, data entry, and maintaining organized medical records.</li><li>Provide front desk support including appointment scheduling, patient check-in/out, and handling multi-line phone inquiries efficiently.</li><li>Collaborate with clinical staff to facilitate smooth clinic operations and ensure excellent patient service experience.</li></ul>Qualifications<ul><li>Proven experience in a medical office setting or healthcare environment; experience preferred.</li><li>Strong knowledge of EMR/EHR systems.</li><li>Familiarity with medical terminology, CPT coding, ICD-9/ICD-10 coding, and medical billing practices.</li><li>Ability to handle insurance verification processes accurately and efficiently.</li><li>Excellent computer skills including proficiency in Microsoft Office applications and typing skills (including 10 key typing).</li><li>Exceptional customer service skills with professional phone etiquette and effective communication abilities.</li><li>Bilingual abilities are a plus to serve diverse patient populations effectively.</li><li>Knowledge of HIPAA regulations and health information management standards.</li><li>Previous experience with hospital or clinic administrative support is advantageous.</li><li>Strong organizational skills with attention to detail for documentation review and record keeping. Join our team to provide compassionate patient care while supporting efficient healthcare operations through your expertise in medical administration and customer service excellence.</li></ul>Job Type: Full-timePay: $15.00 - $18.00 per hourWork Location: In person

Family Care Center, PLLC

<div><div>IT&rsquo;S MORE THAN A JOB. IT&rsquo;S A CALLING.
</div>At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.
If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.<div>
Transforming lives is our life&rsquo;s work.
</div><ul><li>CARING &amp; SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
</li><li>UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.</li><li>
BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
</li><li>COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
</li><li>IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
</li><li>COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.
<ul><li>Hourly compensation: $18.00 - $20.00, plus bonus potential up to $4,000 annually.</li></ul></li></ul>
Position Overview: The Patient Service Representative greets all patients and manages patient intake. The Patient Service Representative is responsible for clerical and organizational tasks like file organizing, scheduling appointments, assisting staff as needed.
Essential Responsibilities:<ul><li>
Welcomes patients and visitors to the office and directs questions to appropriate staff members. Checks patients in and out for their scheduled visit while adhering to our 5-Star standard of patient care.</li><li>
Schedules, reschedules and cancels patient appointments in alignment with provider schedules and availability.</li><li>
Receives and supports patient calls. Places reminder calls and confirms appointments for intake patients. Assist with patient portal set up. Ensures patient paperwork is completed before time of appointment.</li><li>
Verifies insurance coverage and ensures patient is eligible to receive services. Obtains patient Information by requesting completed applications, medical information and insurances; verifying and clarifying information; informing and explaining patient and family members of services.</li><li>
Collects co-pays and other payments from patients. Reconciles cash/check payment receipts generated from the EHR with cash on hand at the end of each shift.</li><li>
Verifies demographic and insurance information is correct and acquires any other information necessary for the appointment.</li><li>
Retrieves required patient forms and assessments, sequences paperwork, adds new patient record forms, and uploads into patient chart. Completes clear and concise documentation in E.H.R. when communicating with patients.</li><li>
Monitors and responds to patient voicemails and portal messages through E.H.R. system. Relays message to provider or appropriate party as needed. Helps maintain accurate and up-to-date medical records within patient charts.</li><li>
Inventory office supplies to assist the Clinic Administrator with supply orders. Maintains reception area in a neat and orderly condition.</li><li>
Assists ill or distraught patients in crisis, as necessary. Participates in the medical office emergency routine when required. Calls EMS or assists other staff members as needed.</li></ul><div></div> 
Supervisory or Managerial Responsibility:<ul><li>
None</li></ul>
Other Duties:<ul><li>
Other duties as assigned.</li></ul><div></div> 
Minimum Qualifications:<ul><li>
High school diploma or equivalent required.</li><li>
One year of customer service experience required.
</li><li>One year of medical front desk receptionist experience or administrative experience preferred.</li></ul><div></div><div> 
Location: Midtown Clinic - 500 28th Ave North, Ste 210, Nashville, TN 37209</div>
Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
 #LI-KF1</div>

NEIGHBORHOOD CARE COMMUNITY CENTERS LLC

Job OverviewWe are seeking a dynamic, detail-oriented, and compassionate Patient Service Representative with Medical Billing experience to join our healthcare team. In this role, you will serve as the first point of contact for patients while also supporting critical revenue cycle and billing operations.This position is ideal for someone who can confidently manage both front office responsibilities and backend billing tasks, ensuring a seamless patient experience from check-in through payment processing and claims resolution. If you thrive in a fast-paced environment and understand that good billing = getting paid, you&rsquo;ll fit right in.Key ResponsibilitiesFront Office &amp; Patient Services<ul><li>Greet patients professionally and create a welcoming environment</li><li>Verify insurance eligibility and benefits; update patient demographics accurately</li><li>Schedule appointments using EMR systems such as Epic, Meditech, or Athenahealth</li><li>Manage multi-line phone systems and respond to patient inquiries promptly</li><li>Assist with patient intake, including medical histories and documentation</li></ul>Medical Billing &amp; Revenue Cycle<ul><li>Submit, track, and follow up on insurance claims (Medicare, Medicaid, and commercial payers)</li><li>Review claims for accuracy, including CPT, ICD-10, and modifiers prior to submission</li><li>Work denials, rejections, and underpayments to ensure maximum reimbursement</li><li>Post payments (ERA/EOB) and reconcile accounts</li><li>Handle patient billing inquiries and explain charges, balances, and payment options</li><li>Perform medical collections and follow up on outstanding balances</li><li>Maintain compliance with payer guidelines and billing regulations</li></ul>Administrative Support<ul><li>Maintain accurate and compliant medical records in accordance with HIPAA</li><li>Perform data entry, filing, and general office support tasks</li><li>Collaborate with clinical and billing teams to ensure clean claims and efficient workflow</li><li>Document patient interactions and billing updates within EMR systems</li></ul>Required Skills &amp; Experience<ul><li>Strong knowledge of medical billing, coding (CPT, ICD-10), and revenue cycle management</li><li>Experience working with EMR systems (Epic, Meditech, Athenahealth, eClinicalWorks, Therapy Notes, or TheraNest)</li><li>Solid understanding of insurance verification, claims processing, and denial management</li><li>Familiarity with Medicare, Medicaid, and commercial payer guidelines</li><li>Excellent attention to detail &mdash; billing errors cost money, and we don&rsquo;t like that</li><li>Strong customer service and communication skills</li><li>Ability to multitask and stay organized in a fast-paced environment</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook)</li><li>Bilingual candidates are highly preferred</li></ul>Minimum Qualifications<ul><li>Some college or certification in healthcare, medical billing, or related field preferred</li><li>Minimum 3 years of medical office experience</li><li>Minimum 3 years of front desk and/or medical billing experience</li></ul>Pay: $14.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Corewell Health

<div><div><div>Job Summary</div>
As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.<div>
Essential Functions</div><ul><li>
Serves as a concierge - greets and communicates with patients or visitors.</li><li>
Performs clerical functions, including, but not limited to: answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply deliveries, and processes registration reports. Responsible for identifying and reminding patients of health maintenance gaps. Documents patient phone calls in EHR for call routing / resolution.</li><li>
Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with self registration and arrival. Performs patient check-out: schedules follow-up appointments or confirms future appointments.</li><li>
Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/EHR scanning.</li><li>
Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.</li></ul><div>
Qualifications</div>
Required<ul><li>
High School Diploma or equivalent</li><li>
1 year of relevant experience in related field</li></ul>
As part of our hiring process, you may be invited to complete an initial screening using an AI‑enabled voice agent. This screening focuses on job‑related qualifications and is reviewed by our hiring team as one part of the overall evaluation process. The voice agent provides the opportunity for applicants to respond at a time that works best for them. The voice agent works 24/7 - just like healthcare!
If you have any questions, please e-mail Danny.spencerjr@corewellhealth.org.<div>
About Corewell Health</div>
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.<div>
How Corewell Health cares for you</div><ul><li>
Comprehensive benefits package to meet your financial, health, and work/life balance goals. .</li><li>
On-demand pay program powered by Payactiv</li><li>
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!</li><li>
Optional identity theft protection, home and auto insurance, pet insurance</li><li>
Traditional and Roth retirement options with service contribution and match savings</li><li>
Eligibility for benefits is determined by employment type and status</li></ul>
Primary Location
SITE - Butterworth Hospital - 100 Michigan St NE - Grand Rapids
Department Name
Patient Registration Emergency Butterworth HDVCH - Corporate
Employment Type
Part time
Shift
Night (United States of America)
Weekly Scheduled Hours
16
Hours of Work
9:30 p.m. to 6 a.m.
Days Worked
Variable
Weekend Frequency
Every weekend
CURRENT COREWELL HEALTH TEAM MEMBERS &ndash; Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.</div></div>

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