patient service representative

St. Charles Health System

Pay range: $20.88 - $27.14 hourly, varies on experience.Family Care Clinic - LaPine, Oregon
 
ST. CHARLES HEALTH SYSTEM
 JOB DESCRIPTION
 
TITLE: Patient Service Representative 1
 REPORTS TO POSITION: Clinic Supervisor/Manager
 DEPARTMENT: St. Charles Medical Group
 DATE LAST REVIEWED: January 2025
 
OUR VISION: Creating America’s healthiest community, together
 
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
 
OUR VALUES: Accountability, Caring and Teamwork
 
DEPARTMENTAL SUMMARY: The Patient Service Representative (PSR) position is staffed throughout all St Charles Health System ambulatory outpatient service lines and specialties, located throughout the Central Oregon tri-county area.
 
POSITION OVERVIEW: The Patient Service Representative acts as liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in administrative tasks. PSRs collaborate with clinical staff to ensure we are providing our community with comprehensive and compassionate health care.
 
This position does not directly manage any other caregivers.
 
ESSENTIAL FUNCTIONS AND DUTIES: 
Patient Scheduling
 
<ul>
<li>Accurately schedules appointments based on department scheduling guidelines, maximizing patient access and provider utilization.</li>
<li>Uses electronic health system to maintain department appointment requests, waitlist and follow up reports.</li>
</ul>
Pre-Arrival and Financial Clearance
 
<ul>
<li>Performs real time eligibility (RTE) for insurance benefits.</li>
<li>Uses RTE information to accurately route scheduling requests or schedule appointments.</li>
<li>Ensures authorization is linked to all appointments at the time of check in.</li>
<li>Reconciles daily schedules with appointment reports.</li>
<li>Responsible for addressing registration related work queue items that require resolution prior to encounter closure.</li>
</ul>
Patient Registration
 
<ul>
<li>Responsible for accurately recording patient demographics, insurance and billing information at the time of scheduling, check in, and check out.</li>
<li>Courteously and confidently requests appropriate patient payments from patients/guardians. Accurately process all payment types (copays, co-insurance, prepayment, deductible, self-pay balances) and completes daily deposits and batch reports.</li>
<li>At the time of check out, provides patient with printed After Visit Summary upon request, schedules follow up visits as needed, collects any copay that remains due for the day’s services.</li>
</ul>
Clinic Daily Operations
 
<ul>
<li>Maintains patient access related departmental files, programs and lists.</li>
<li>Performs daily readiness activities such as turning on computers, equipment, kiosks, readying patient waiting areas and check in areas, ensuring supplies are fully stocked.</li>
<li>Assists with processing and resolving incoming and outgoing electronic and telephone messages, worklist entries and basic work queue items within the electronic health record in accordance with established protocols.</li>
<li>Responsible for entry level support and knowledge of document collection and distribution, locating and distributing patient documents and information to appropriate staff members.</li>
<li>Faxing, scanning, indexing medical records into document management system.</li>
<li>Opening and distributing incoming communications (mail, paper and electronic faxes).</li>
</ul>
Customer Service
 
<ul>
<li>Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.</li>
<li>Supports the vision, mission, and values of the organization in all respects.</li>
<li>Provides direction and assistance to patients as needed.</li>
<li>Faciltates scheduling of, or arranges for interpretive services for patients as needed.</li>
<li>Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.</li>
<li>Provides and maintains a safe environment for caregivers, patients, and guests.</li>
<li>Supports the onboarding process of new caregivers to the department.</li>
<li>Conducts all activities with the highest standards of professionalism and confidentiality.</li>
<li>Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.</li>
<li>May perform additional duties of similar complexity within the organization, as required or assigned.</li>
</ul>
EDUCATION: 
Required: High school diploma or GED.
 Preferred: N/A
 
LICENSURE/CERTIFICATION/REGISTRATION: 
Required: Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.
 Preferred: N/A
 
EXPERIENCE: 
Required: N/A
 Preferred: One year of clerical support in a healthcare setting or related experience. Basic medical terminology.
 
PERSONAL PROTECTIVE EQUIPMENT: 
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
 
ADDITIONAL POSITION INFORMATION: 
Communication/Interpersonal
 Ability to work as part of a Care Team with providers and clinical staff.
 Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.
 Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees.
 Strong team working and collaborative skills.
 
Organizational
 Ability to multi-task and work independently.
 Attention to detail.
 Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.
 
Mathematical Skills: 
Performs basic math (add, subtract, multiply and divide) calculations.
 Performs intermediate to advanced math (analysis, statistics, significant data, or number manipulation).
 
Language Skills: 
Read, write, speak, and understand English.
 
Computer
 Basic to intermediate ability and experience in computer applications, specifically electronic medical records system, and MS Office.
 
PHYSICAL REQUIREMENTS: 
Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
 Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.
 Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
 Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.
 Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.
 Exposure to Elemental Factors
 Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
 Blood-Borne Pathogen (BBP) Exposure Category
 No Risk for Exposure to BBP
 
.
 
Schedule Weekly Hours: 
40
 
Caregiver Type: 
Regular
 
Shift: 
First Shift (United States of America)
 
Is Exempt Position?
 No
 
Job Family: 
REPRESENTATIVE
 
Scheduled Days of the Week: 
As Scheduled (may include weekends and holidays)
 
Shift Start& End Time: 
0730-1800

Patient Service Representative

Endeavor Health

Hourly Pay Range: $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Patient Service Representative and Insurance Verifier, Rehab Services Position Highlights: <ul><li>Position: Patient Service Representative and Insurance Verifier, Rehab Services</li><li>Location: Arlington Heights, IL</li><li>Full-Time (40 hours)</li><li>Hours: Monday 11am - 7:30pm, Tuesday 9am-5:30pm, Wednesday 9am-5:30pm, Thursday 9:30am - 6pm, Friday 8:30am - 5pm, Every 5th Saturday 6:45am-3:15pm, Wednesday off when working a Saturday</li><li>Required Travel: no</li></ul> Job Summary: Under general supervision and according to established policies and procedures, responsible for providing out-patient, rehabilitation patients with timely and accurate pre-registrations, registrations, order management, charge capture, and medical information systems. Collects, analyzes and records demographic, insurance/financial and clinical data from multiple sources and obtains other information and signatures necessary for the above processes. Screens for third-party eligibility and enters medical necessity coding to ensure accurate payment is secured. Interacts in a customer-focused manner to ensure the needs of patients and their families are met. What you will do: <ul><li>Performs patient registration functions in a courteous and professional manner according to established policies and procedures.</li><li>Greets and registers patients.</li><li>Collects and analyzes all required data necessary to pre-register and register patients. Interacts with patients, their representatives, employers and others in person or over the telephone, and reviews new and previously recorded information. Analyzes and electronically records data and processes transactions into the hospital computer system. Follows HIPAA, payer and other applicable regulations and standards for registration.</li><li>Uses on-line physician ordering systems to retrieve and interpret physician orders/HMO authorizations for service and/or appointment schedules, enters appropriate codes into computer system. Contacts physicians or physician office staff for additional clinical information.</li><li>Explains, secures and witnesses all required signatures. Completes the Medicare Secondary Payer (MSP) questionnaire when applicable.</li><li>Scans insurance cards, IDs, insurance referrals and authorizations, consents, physician orders, HIPAA, Medicare Advance Beneficiary Notice and other regulatory paperwork into hospital's document imaging system. Prepares required forms, documents and reports including labels, medical record forms, Medicare ABN and other special documents. Produces and distributes these as appropriate.</li><li>Escorts patients to and from treatment areas as needed.</li><li>Processes generated paperwork. Assembles and disassembles patient charts as required and prepares charts for Medical Records pick-up. Scans medical records in accordance with the guidelines set by Medical Records Department.</li><li>Prepares and maintains logs and reports of various data of patient registrations.</li><li>Converts to manual processes and procedures for scheduled and unscheduled computer system downtimes, organizes and maintains all data to ensure a prompt and accurate recovery.</li><li>Reconciles daily cash receipts with the day's cash activity, credit card journal report and computer cash drawer.</li><li>Attends mandatory staff meetings, maintains familiarity with all memos, emails and pertinent information regarding policy and procedure updates retaining them for future reference, understands changes and incorporates them into personal routines. Communicates with Supervisor or Director any problems or questions pertaining to duties and established policies and procedures or, prior to implementation, to any revised protocols.</li><li>Receives, properly responds to, or redirects telephone, electronic, and in-person inquiries from patients, their representative, payers, physicians and their staff, internal departments, and other persons and entities. Diffuses tense situations, problem solves, keeps situations from escalating, has a calming effect on all external and internal customers. Maintains confidentiality of patient's personal health information</li><li>Performs related duties as assigned including, but not limited to, filing, assisting patients to complete the computerized rehab outcome database, sorting mail, photocopying information, replenishing supplies and organizing/cleaning/disinfecting work area before shift completion, and performing next day set-up, including appointment confirmation, pre-registrations, and chart prep.</li><li>Assists and contributes to the training of new employees</li><li>Accepts and completes special assignments, projects and other duties as required or assigned under the supervision of the Supervisor, Manager, or Director.</li><li>Ability to maintain flexible work schedules including weekends and multiple registration locations</li></ul> What you will need: <ul><li>Education: High School diploma or GED required. Associates Degree Preferred.</li><li>Certification: Valid driver's license is required if the incumbent is selected to perform related duties at an off-site location. If incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested.</li><li>Experience: Minimum of one to two years of registration, scheduling, or customer service experience in a healthcare setting preferred.</li><li>Unique or Preferred Skills:</li><li>Knowledge of health insurances, medical terminology and anatomy preferred.</li><li>Strong data entry and keyboarding skills preferred.</li><li>Knowledge of Microsoft Office Suite preferred. Manual dexterity to operate various office machines required.</li><li>Basic level of analytical ability is required in order to read and understand simple instructions, enter date into logs, charts, and records, maintain files and the like.</li><li>Significant level of interpersonal and verbal communication skills are required in using tact and sensitivity to conduct interviews for the exchange of information on factual matters, understand and transmit instructions, and interact with patients, physician offers, various administrators, other hospital personnel and external contacts.</li><li>Work is performed in accordance with detailed hospital and department policies and procedures but it does require technical knowledge or in-depth, experience-based knowledge in order to analyze and interpret information.</li></ul> Physical Demands: Work requires the ability to walk or stand for an hour or extended periods at a time, lift or carry objects weighing more than 20 pounds, push or pull supply carts, gurneys or wheelchairs, closely examine images or reports, proofread and check documents for errors, use a keyboard to enter, retrieve or transform words or data. Benefits (For full time or part time positions): <ul><li>Premium pay for eligible employees</li><li>Career Pathways to Promote Professional Growth and Development</li><li>Various Medical, Dental, Pet and Vision options</li><li>Tuition Reimbursement</li><li>Free Parking</li><li>Wellness Program Savings Plan</li><li>Health Savings Account Options</li><li>Retirement Options with Company Match</li><li>Paid Time Off and Holiday Pay</li><li>Community Involvement Opportunities</li></ul> Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit . When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website ( ) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best". Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Patient Service Representative and Insurance Verifier, Rehab Services

Hourly Pay Range: $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: <ul><li>Position: Patient Service Rep/Insurance Verification</li><li>Floating Outpatient Locations: Warrenville (Call Center), Elmhurst, Woodridge, Lombard and Naperville</li><li>Per Diem/PRN</li><li>Hours: Flexible hours to work weekdays and Saturdays (8-12)</li><li>Training Schedule: Training will be for 2-3 weeks, days and hours may vary, Monday through Thursday 7am to 3pm.</li></ul> What you will do: Under general supervision and according to established policies and procedures, responsible for providing pre-registrations, registrations, order management, charge capture, cash collection functions and medical information systems. Collecting, analyzing and recording demographic, insurance/financial and clinical data from multiple sources and obtains other information and signatures necessary for the above processes. Screening for third-party eligibility and entering medical necessity coding to ensure accurate payment is secured. Ensuring the needs of patients and their families are met and that they understand the hospital's revenue cycle expectations, including resolution of personal liabilities through various payment options. Contacting third party payers for verification of benefits and satisfaction of pre-certification requirement for services. Coordinating with physician offices on financial, coding, surgical scheduling processes, coordination of insurance benefits. Ensuring compliance with payer requirements and correctness of registration. What you will need: <ul><li>Education: High School Diploma or GED</li><li>Experience: One year of registration, scheduling, patient accounts, cash collections or customer service experience in a healthcare setting. Knowledge of health insurances, medical terminology and anatomy. Strong data entry and keyboarding skills. Knowledge of Microsoft Office Suite. Call Center experience, preferred.</li><li>Unique or Preferred Skills: Bilingual skills</li></ul> Benefits (For full time or part time positions): <ul><li>Premium pay such as shift, on call, holiday and more based on an employee's job</li><li>Incentive pay for select positions</li><li>Opportunity for annual increases based on performance</li><li>Career Pathways to Promote Professional Growth and Development</li><li>Various Medical, Dental, Pet and Vision options</li><li>Tuition Reimbursement</li><li>Free Parking</li><li>Wellness Program Savings Plan</li><li>Health Savings Account Options</li><li>Retirement Options with Company Match</li><li>Paid Time Off and Holiday Pay</li><li>Community Involvement Opportunities</li></ul> Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit . When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website ( ) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best". Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Patient Service Representative/Insurance Verifier - Per Diem - Rehab Services

Hourly Pay Range: $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: <ul><li>Position : Patient Service Rep/Insurance Verification</li><li>Floating Outpatient Locations : Warrenville (Call Center), Elmhurst, Woodridge, Lombard and Naperville</li><li>Per Diem/PRN</li><li>Hours : F lexible hours to work weekdays and Saturdays (8-12)</li><li>Training Schedule: Training will be for 2-3 weeks, days and hours may vary, Monday through Thursday 7am to 3pm. </li></ul> What you will do: Under general supervision and according to established policies and procedures, responsible for providing pre-registrations, registrations, order management, charge capture, cash collection functions and medical information systems. Collecting, analyzing and recording demographic, insurance/financial and clinical data from multiple sources and obtains other information and signatures necessary for the above processes. Screening for third-party eligibility and entering medical necessity coding to ensure accurate payment is secured. Ensuring the needs of patients and their families are met and that they understand the hospital's revenue cycle expectations, including resolution of personal liabilities through various payment options. Contacting third party payers for verification of benefits and satisfaction of pre-certification requirement for services. Coordinating with physician offices on financial, coding, surgical scheduling processes, coordination of insurance benefits. Ensuring compliance with payer requirements and correctness of registration. What you will need: <ul><li>Education : High School Diploma or GED</li><li>Experience : One year of registration, scheduling, patient accounts, cash collections or customer service experience in a healthcare setting. Knowledge of health insurances, medical terminology and anatomy. Strong data entry and keyboarding skills. Knowledge of Microsoft Office Suite. Call Center experience, preferred.</li><li>Unique or Preferred Skills: Bilingual skills</li></ul> Benefits (For full time or part time positions): <ul><li>Premium pay such as shift, on call, holiday and more based on an employee's job</li><li>Incentive pay for select positions</li><li>Opportunity for annual increases based on performance</li><li>Career Pathways to Promote Professional Growth and Development</li><li>Various Medical, Dental, Pet and Vision options</li><li>Tuition Reimbursement</li><li>Free Parking</li><li>Wellness Program Savings Plan</li><li>Health Savings Account Options</li><li>Retirement Options with Company Match</li><li>Paid Time Off and Holiday Pay</li><li>Community Involvement Opportunities</li></ul> Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit . When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website ( ) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best". Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Patient Service Representative & Insurance Verifier - Per Diem - Rehab Services

HAYATH MEDICARE L.L.P HOSPITAL& DIAGNOSTIC CENTTRE

JOB DISCRIPTIONWe are seeking a friendly, organized, and professional Receptionist to join our hospital team. The ideal candidate will be the first point of contact for patients and visitors, ensuring a welcoming and efficient front-desk experience. This role involves managing appointments, handling patient inquiries, maintaining accurate records, and supporting administrative operations to ensure smooth hospital functioning.Key Responsibilities:<ul><li>Greet and assist patients, visitors, and staff in a courteous and professional manner.</li><li>Manage incoming calls, emails, and messages; direct them to the appropriate departments.</li><li>Schedule, confirm, and update patient appointments in the hospital system.</li><li>Register new patients and update existing patient records accurately.</li><li>Collect and verify patient information, insurance details, and required documentation.</li><li>Coordinate with doctors, nurses, and administrative staff to ensure smooth workflow.</li><li>Handle patient inquiries and provide information about hospital services.</li><li>Maintain cleanliness and orderliness of the reception area.</li><li>Receive payments, issue receipts, and maintain billing records .</li><li>Ensure confidentiality of all patient information and compliance with hospital policies.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s Degree / Diploma in Hospital Management, Administration, or related field preferred.</li><li>Prior experience as a Receptionist / Front Office Executive / Patient Service Representative in a hospital or clinic setting is an advantage.</li><li>Proficiency in MS Office (Word, Excel, Outlook) and hospital management software.</li><li>Good typing and data entry skills.</li></ul>Required Skills:<ul><li>Excellent verbal and written communication skills.</li><li>Strong interpersonal and customer service abilities.</li><li>Organizational and multitasking skills in a fast-paced environment.</li><li>Attention to detail and accuracy in record-keeping.</li><li>Ability to remain calm and professional under pressure.</li><li>Team-oriented with a positive attitude.</li><li>Basic knowledge of medical terminology is an advantage.</li></ul>Job Types: Full-time, PermanentBenefits:<ul><li>Cell phone reimbursement</li><li>Internet reimbursement</li><li>Paid sick time</li></ul>Work Location: In person

Receptionist

CareNow

<div>This position is incentive eligible. 
 
 
<h5 class="jobSectionHeader">Introduction</h5>
Do you have the career opportunities as a(an) Patient Representative you want with your current employer? We have an exciting opportunity for you to join CareNow which is part of the nation's leading provider of healthcare services, HCA Healthcare.<h5 class="jobSectionHeader">
Benefits</h5>
CareNow offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing 
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) 
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock 
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance. 
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more 
</li><li>
Consumer discounts through Abenity and Consumer Discounts 
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships 
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships) 
</li><li>
Colleague recognition program 
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) 
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Patient Representative where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5> 
Seeking a Patient Care Representative like you who provides expertise and to be a champion of patient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. 
What you will do in this role: 
<ul><li>
Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed</li><li>
Answers phone calls to the clinic and provides information or refers questions to others as needed</li><li>
Verifies insurance timely and accurately</li><li>
Ensures the occupational client&rsquo;s preference card is followed and occupational procedures</li><li>
Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information</li><li>
Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented</li></ul> 
What Qualifications you will need: 
<ul><li>
1 year of clinical experience in a patient care setting is preferred</li><li>
Obtain BLS certification within 30 days of start required</li><li>
Strong customer service skills</li><li>
Ability to work with multiple computer programs</li><li>
Potential Military Occupational Specialist matches include these Army MOS codes: 68A, 68B, 68D, 68F, 68G, 68H, 68J, 68K, 68L, 68M, 68N, 68Q, 68S, 68U, 68V, 68W, 68X, 68Y. Potential Air Force AFSC Codes: 4A0X1, 4A1X1, 4A2X1, 4H0X1, 4J0X1,4P0X1, 4J0X1,4V0X1.</li></ul> 
CareNow&reg; urgent care delivers quality, convenient, patient-centered urgent care with unparalleled service. In our more than 225 clinics, our physician-driven focus is centered on providing extensive resources and support to our dedicated clinical teams. We offer a wide range urgent care services for the entire family. CareNow urgent care is owned and operated by HCA Healthcare, one of the nation's leading providers of healthcare services, comprised of 183 hospitals and more than 2,300 sites of care, in 20 states and the United Kingdom. Our more than 283,000 HCA colleagues are connected by a single purpose - to give patients healthier tomorrows. If you're passionate about providing compassionate, high-quality care, growing your career within a company with a large support network and vast growth possibilities, and have an enthusiastic, collaborative spirit, we'd love to meet you!
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. 
 
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Representative opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Patient Representative

<div>This position is incentive eligible. 
 
 
<h5 class="jobSectionHeader">Introduction</h5>
Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:Patient RepresentativeCareNow<h5 class="jobSectionHeader">
Benefits</h5>
CareNow offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing 
</li><li>401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) 
</li><li>Employee Stock Purchase Plan with 10% off HCA Healthcare stock 
</li><li>Family support through fertility and family building benefits with Progyny and adoption assistance. 
</li><li>Referral services for child, elder and pet care, home and auto repair, event planning and more 
</li><li>Consumer discounts through Abenity and Consumer Discounts 
</li><li>Retirement readiness, rollover assistance services and preferred banking partnerships 
</li><li>Education assistance (tuition, student loan, certification support, dependent scholarships) 
</li><li>Colleague recognition program 
</li><li>Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) 
</li><li>Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
We are seeking a(an) Patient Representative for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5> 
Seeking a Patient Care Representative like you who provides expertise and to be a champion of patient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. 
What you will do in this role: 
<ul><li>
Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed</li><li>
Answers phone calls to the clinic and provides information or refers questions to others as needed</li><li>
Verifies insurance timely and accurately</li><li>
Ensures the occupational client&rsquo;s preference card is followed and occupational procedures</li><li>
Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information</li><li>
Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented</li></ul> 
What Qualifications you will need: 
<ul><li>
1 year of clinical experience in a patient care setting is preferred</li><li>
Obtain BLS certification within 30 days of start required</li><li>
Strong customer service skills</li><li>
Ability to work with multiple computer programs</li><li>
Potential Military Occupational Specialist matches include these Army MOS codes: 68A, 68B, 68D, 68F, 68G, 68H, 68J, 68K, 68L, 68M, 68N, 68Q, 68S, 68U, 68V, 68W, 68X, 68Y. Potential Air Force AFSC Codes: 4A0X1, 4A1X1, 4A2X1, 4H0X1, 4J0X1,4P0X1, 4J0X1,4V0X1.</li></ul> 
CareNow&reg; urgent care delivers quality, convenient, patient-centered urgent care with unparalleled service. In our more than 225 clinics, our physician-driven focus is centered on providing extensive resources and support to our dedicated clinical teams. We offer a wide range urgent care services for the entire family. CareNow urgent care is owned and operated by HCA Healthcare, one of the nation's leading providers of healthcare services, comprised of 183 hospitals and more than 2,300 sites of care, in 20 states and the United Kingdom. Our more than 283,000 HCA colleagues are connected by a single purpose - to give patients healthier tomorrows. If you're passionate about providing compassionate, high-quality care, growing your career within a company with a large support network and vast growth possibilities, and have an enthusiastic, collaborative spirit, we'd love to meet you!
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. 
 
&quot;There is so much good to do in the world and so many different ways to do it.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder 
If you find this opportunity compelling, we encourage you to apply for our Patient Representative opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

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