patient services assistant

Banner Health

<div>Primary City/State:
Phoenix, Arizona
Department Name:
M/S-8CD Pulmonary-Hosp
Work Shift:
Evening
Job Category:
Administrative Services
Great careers start with great training. The people of Banner Health are focused on delivering excellent care to our patients. In return, we are committed to excellence in personal development for all our team members. Apply today.
Banner University Medical Center is seeking a Patient Services Assistant to join our Med Surg Pulmonary unit.
As a Patient Services Assistant you will be responsible for a variety of administrative support functions and provides an exceptional customer service experience in patient care areas in order to promote an organized, efficient delivery of care and service to patients, family members, visitors, and staff. You'll facilitate communication between members of the care delivery teams, act as a liaison with internal and external contacts, and ensures appropriate communication tools are updated and provided to the patient.
This is a full time position working from 12pm-10:30pm.
Weekend and holiday rotations are required in this role. Enjoy a flat rate $1/hour weekend shift differential and an 18%-night shift differential when applicable.
University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet&trade; recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.
POSITION SUMMARY 
This position is responsible for a variety of administrative support functions and provides an exceptional customer service experience in patient care areas in order to promote an organized, efficient delivery of care and service to patients, family members, visitors, and staff. The position facilitates communication between members of the care delivery teams, acts as a liaison with internal and external contacts, and ensures appropriate communication tools are updated and provided to the patient. 
 
CORE FUNCTIONS 
1. Performs receptionist/clerical duties to welcome visitors and patients. Participates in the resolution of customer issues and concerns, assists in managing patient belongings, supports family and visitors in the waiting room and collects necessary data and follows through the appropriate person for problem resolution. Supports overall operating efficiency and effective flow of communication and information throughout the department. 
 
2. Maintains a current and appropriate awareness of patient admissions and discharges to support a smooth transition. Performs complete environmental checks through the day, provides room orientation, removes clutter, ensures equipment and supplies are stocked, clean, and ready for use. Reports and tracks all equipment, reports repairs, and ensures replacement equipment is available. Tracks and trends issues and reports areas of concern. Ensures an appropriate inventory of patient education materials are on hand. 
 
3. Follows up on patient and family inquiries regarding scheduled tests, discharge, following up with the appropriate discipline/department to obtain updates. Partners with appropriate caregiver/department and communicates with patient as appropriate. 
 
4. Maintains adequate levels of office, dietary, and medical supplies and completes requisition forms when supplies need to be ordered. Reconciles supply order upon delivery. 
 
5. Observes and enforces Quiet Time on the unit. 
 
6. Assists department with quality and safety projects. 
 
7. This position works under local supervision. Incumbents work in a fast-paced, sometimes stressful environment with a strong focus on customer service. Interacts with other Service Coordinators and other staff at all levels throughout the facility. Customers are patients, families, physicians, unit staff, case managers, caregivers, and medical records staff. 
 
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day. 
 
MINIMUM QUALIFICATIONS 
High school diploma/GED or equivalent working knowledge. 
Certification for BLS is required within 60 days of hire. 
 
Requires skills and abilities typically attained with one year of customer service experience; preferably in a hospital or physician office setting. Must possess excellent organizational skills, as well as effective human relations and communication skills. Demonstrate responsiveness, anticipate needs, taking initiative, good follow through and follow up, ability to multi-task. Must demonstrate compassion, caring, and ability to establish trust. 
 
Computer literacy is required 
 
PREFERRED QUALIFICATIONS
Working knowledge of medical terminology 
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

Patient Services Assistant

Penn Highlands Healthcare

<div>
 
 AS A PATIENT CARE ASSISTANT,
 
 you&rsquo;ll be responsible for assisting in the total nursing care for all patients utilizing the standards of care.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required
 </li>
 <li>
 At least one year of patient care experience preferred
 </li>
 <li>
 Current Pennsylvania nursing assistant, EMT, or Paramedic certification required
 </li>
 <ul>
 <li>
 or Completion of nursing assistant course
 </li>
 <li>
 or Completion of clinical medical assistant program
 </li>
 <li>
 or Completion of one semester of nursing school (RN or LPN program)
 </li>
 <li>
 or Completion of one semester of pre-med school
 </li>
 <li>
 or Current experience as nursing assistant
 
 </li>
 </ul>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Compensation based on experience
 </li>
 <li>
 Shift and Weekend Pay Differentials
 </li>
 <li>
 Professional Development
 </li>
 <li>
 Supportive and Experienced Peers
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Dental and Vision offered the first month after start date
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 403(b) retirement plan
 </li>
 <li>
 Flex Spending Account
 </li>
 <li>
 25% discount on all services at Penn Highlands Healthcare facilities
 </li>
 <li>
 Employee Assistance Program (EAP)
 </li>
 <li>
 Health &amp; Wellness Programs
 </li>
 </ul>
</div>

Patient Care Assistant, Med/Surg - 16397

Houston Methodist

<div>
 Come lead with us at Houston Methodist Sugar Land Hospital
 
 
 At Houston Methodist, the Patient Care Assistant/Unit Administrative Assistant (PCA/UAA) position is responsible for performing key functions that support the interprofessional team in delivering high quality, cost-effective care. The PCA/UAA position demonstrates basic knowledge and skills necessary to communicate appropriately and carry out delegated nursing assistant level tasks for assigned patient populations, assisting in the delivery of patient care and services under the supervision of a licensed nurse. This position performs basic patient care activities of daily living (ADL's) within unit-specific defined limits and job scope, such as assistance with patient elimination, hygiene, comfort, safety, nutrition, and progress activity and maintains competency requirements for computer medical terminology and other job-related functions, while practicing Patient and Family Centered Care in concert with Houston Methodist ICARE values: Integrity, Compassion, Accountability, Respect and Excellence. The PCA/UAA position assists with calls to physicians and their office, bed management, transfer services or other floors, coordinating with Operations Administrator as needed, answering incoming telephone calls for the unit and transfers as appropriate.
 
 
 
 FLSA STATUS
 
 
 
 Non-exempt
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 
 EDUCATION
 
 
 
 <ul>
 <li>
 High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
 
 
 </li>
 </ul>
 
 
 EXPERIENCE
 
 
 
 
 <ul>
 <li>
 Eighteen months of Certified Nursing Assistant (CNA), Certified Medical Assistant (CMA) or Patient Care Assistant (PCA) experience
 </li>
 <li>
 One year of secretarial/office, college/vocational training, or six months of internal cross-training within Houston Methodist
 </li>
 <li>
 Prior health care experience and/or medical terminology preferred
 
 
 </li>
 </ul>
 
 LICENSES AND CERTIFICATIONS
 
 
 
 
 
 Required
 
 
 
 
 <ul>
 <li>
 BLS - Basic Life Support or Instructor (AHA) - American Heart Association
 
 
 </li>
 </ul>
 
 
 SKILLS AND ABILITIES
 
 
 
 
 <ul>
 <li>
 Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
 </li>
 <li>
 Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
 </li>
 <li>
 Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
 </li>
 <li>
 Performs basic patient care activities of daily living (ADL&rsquo;s) within unit specific defined limits and job scope, such as assistance with patient elimination, hygiene, comfort, safety, nutrition, and progress activity
 </li>
 <li>
 Ability to operate and troubleshoot equipment (fax, PC, printers, telephones, etc.)
 </li>
 <li>
 Proficient computer application skills
 
 
 </li>
 </ul>
 
 
 ESSENTIAL FUNCTIONS
 
 
 
 
 
 PEOPLE ESSENTIAL FUNCTIONS
 
 
 
 <ul>
 <li>
 Answers incoming telephone calls for the unit and transfers as appropriate. Facilitates and supports effective throughput with timely communication. Greets patients and visitors to the unit, assisting with directions, information and guidance. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution, responding positively to requests for assistance.
 </li>
 <li>
 Interacts with peers, staff, and physicians in a supportive and respectful manner. Encourages open communication to achieve mutual understanding. Communication to promote both work efforts and problem resolution is clear and professional. Collaborates with all members of the interprofessional team by actively communicating and reporting pertinent patient care information in a clear and timely manner.
 </li>
 <li>
 Provides contributions towards improvement of department scores for employee engagement, i.e., peer-to-peer accountability.
 
 
 </li>
 </ul>
 
 
 SERVICE ESSENTIAL FUNCTIONS
 
 
 
 
 <ul>
 <li>
 Follows the patient and family-centered care standards and provides direct patient care under the direction of a registered nurse. Documents, where applicable, care administered, diagnostic measurements, treatments and procedures in accordance with established policies and procedures. Responds to the call light system, contacting nursing personnel as appropriate, and follows through with meeting patient needs.
 </li>
 <li>
 Pull/prints daily reports per unit standard, which may include daily shift report, charge nurse reports, handoff reports and/or My Daily Care Plan. Assists with calls to physicians and their office, bed management, transfer services or other floors, coordinating with Operations Administrator as needed. Organizes the unit workflow, paperwork as needed, proactively problem-solves, anticipating needs, and managing multiple ongoing priorities with minimal supervision.
 </li>
 <li>
 Coordinates the requests to Facilities Management and Biomed regarding department needs or broken equipment. Rounds through the unit, per unit expectations, to check for environmental or equipment needs, and other assistance that may be needed. Serves as an in-house courier which may include retrieving blood, hand-delivering labs, tele boxes, etc.
 </li>
 <li>
 Contributes towards improving department scores for patient satisfaction through peer-to-peer accountability, i.e., bedside shift handoff/report.
 
 
 </li>
 </ul>
 
 
 QUALITY/SAFETY ESSENTIAL FUNCTIONS
 
 
 
 
 <ul>
 <li>
 Reports observations, conditions and problems of patients to licensed personnel to achieve desired patient outcomes. Provides for the privacy of patients and families, keeping the safety of the patient in mind.
 </li>
 <li>
 Provides appropriate hand-off at change of shift at patient bedside to communicate and collaborate, promoting patient-centered care.
 </li>
 <li>
 Conducts hourly rounding to ensure patient needs are met (four P&rsquo;s). Monitors and addresses noise level of unit to improve or impact patient satisfaction. Responds to patient calls promptly. Reports near misses and collaborates with the interprofessional health care team to improve patient safety. Reports near misses and collaborates with the interprofessional health care team to improve patient safety.
 </li>
 <li>
 Contributes towards improving quality and safety scores, through peer-to-peer accountability. Supports initiatives to prevent conditions such as pressure injuries, patient falls, and hospital-acquired infections.
 
 
 </li>
 </ul>
 
 
 FINANCE ESSENTIAL FUNCTIONS
 
 
 
 
 <ul>
 <li>
 Assists with patient and staffing needs (floats) across the service line or hospital as competencies allow. Utilizes time between heavy workloads efficiently.
 </li>
 <li>
 Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime, assisting coworkers as needed.
 
 
 </li>
 </ul>
 
 
 GROWTH/INNOVATION ESSENTIAL FUNCTIONS
 
 
 
 
 <ul>
 <li>
 Offers innovative solutions in performance improvement projects and shared governance activities. Follows up on action items as necessary to ensure completion of assignments.
 </li>
 <li>
 Seeks opportunities to identify self-development needs on knowledge base, skill level and decision-making, as necessary, especially in areas of question, from preceptor and assigned licensed personnel and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.
 
 
 </li>
 </ul>
 
 
 SUPPLEMENTAL REQUIREMENTS
 
 
 
 
 
 WORK ATTIRE
 
 
 
 <ul>
 <li>
 Uniform: Yes
 </li>
 <li>
 Scrubs: Yes
 </li>
 <li>
 Business professional: No
 </li>
 <li>
 Other (department approved): Yes
 
 
 </li>
 </ul>
 
 ON-CALL*
 
 
 
 <ul>
 <li>
 Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
 </li>
 <li>
 On Call* No
 
 
 </li>
 </ul>
 
 TRAVEL**
 
 
 
 <ul>
 <li>
 Travel specifications may vary by department**
 </li>
 <li>
 May require travel within the Houston Metropolitan area No
 </li>
 <li>
 May require travel outside Houston Metropolitan area No
 
 
 </li>
 </ul>
 
 
 EXPERIENCE
 
 
 
 
 <ul>
 <li>
 Eighteen months of Certified Nursing Assistant (CNA), Certified Medical Assistant (CMA) or Patient Care Assistant (PCA) experience
 </li>
 <li>
 One year of secretarial/office, college/vocational training, or six months of internal cross-training within Houston Methodist
 </li>
 <li>
 Prior health care experience and/or medical terminology preferred
 
 
 </li>
 </ul>
 
 LICENSES AND CERTIFICATIONS
 
 
 
 
 
 Required
 
 
 
 
 <ul>
 <li>
 BLS - Basic Life Support or Instructor (AHA) - American Heart Association
 
 
 </li>
 </ul>
 Houston Methodist is an Equal Opportunity Employer.
</div>

Patient Care Assistant Unit Administrative Assistant

Trinity Health

Employment Type: 
Full time
 
Shift: 
Day Shift
 
Description: 
72hrs per pp 7a-7:30p every other weekend and holidays to be scheduled in accordance with CBA
 
Position Purpose: 
Great opportunity for a Patient Care Assistant, PCA professional to work in an organization that focuses on treating the whole person, physically, emotionally and spiritually!
 
Position Summary: 
Patient Care Assistant, PCA works in a collaborative environment to deliver excellent patient care under the direction of a RN. A Patient Care Assistant, PCA is expected to assist the patient in maintaining good hygiene, activities of daily living and to support quality of patient care.
 
What Patient Care Assistant, PCA will do: 
<ul>
<li>Respond to patient call lights for assistance or by rounding.</li>
<li>Provide or assist patients with personal hygiene including showers, oral hygiene and dressing/undressing.</li>
<li>Transports patients as needed for procedures, transfers or discharge.</li>
<li>Maintains a clean and uncluttered environment in patient rooms.</li>
</ul>
Employment Type: Full time
 
Shift: Day Shift
 
Minimum Qualifications: 
<ul>
<li>High School diploma or equivalent</li>
<li>Certified Nursing Assistant or 6 months of experience direct Patient Care Assistant or Nurse Tech, or completion of at least 1 clinical rotation in Nursing School, or enrollment in the Trinity Health Muskegon PCA program.</li>
<li>Well-developed communication skills, both written and oral</li>
<li>Able to communicate effectively with individuals and groups representing divers perspectives.</li>
<li>Articulates and demonstrates commitment to the philosophy, values, mission and vision of the organization.</li>
</ul>
Position Highlights and Benefits: 
<ul>
<li>Medical, Dental and Vision Coverage available on your first day</li>
<li>403b with employer match</li>
<li>Tuition Reimbursement</li>
<li>100% paid CEU</li>
<li>Paid Time Off</li>
</ul>
Our Commitment
 
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Patient Care Assistant - 7th Floor Cardiac/Renal/Med Surg

Texas Children's Hospital

<div>
 
 Job Description
 
 
 
 We are searching for a Patient Care Assistant&mdash; someone who works well in a fast-paced setting. In this position, you will perform a variety of routine and specialized patient care activities, as assigned, under the direction and supervision of the Registered Nurse (RN). Care will be delivered that incorporates Family Centered Care cost-effectively and is developmental and age-appropriate for the patient population.
 
 
 Think you&rsquo;ve got what it takes?
 
 
 
 Job Duties &amp; Responsibilities
 
 
 
 Assist with the collection and documentation of patient/family data
 
 
 Obtains and documents vital signs (without the use of continuous physiologic monitors) and notifies professional of abnormal findings as evidenced by supervisory observation and review of medical records
 
 
 Provide high-quality, cost-effective patient care in collaboration with the RN and in conjunction with the patient/family
 
 
 Demonstrate ability to collaborate with multiple RNs in a professional manner to prioritize workload based on patient/family needs as evidenced by supervisory observation and verbal/written feedback
 
 
 Assist in identifying patient/family response to care provided
 
 
 Provide input to the RN for the development and ongoing modification of the plan of care, as evidenced by supervisory observation, verbal/written feedback, and review of the plan of care
 
 
 Maintain accountability for development of self and participates in development of others
 
 
 Demonstrate commitment to team, flexibility, professional interpersonal, communication, and customer service skills
 
 
 Participate in achieving hospital/unit goals
 
 
 As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.
 
 
 
 Skills &amp; Requirements
 
 
 
 H.S. Diploma or GED Required
 
 
 One of the following is required in addition to the high school diploma or GED:
 
 
 Completion of a formal nursing assistant educational program or certification (e.g.
 
 
 Diploma/Course/Certificate/associate degree/Etc. completed in a Certified Nurse Assistant, Medical Assistant, or similar clinical education program).
 
 
 Currently enrolled in a BSN degree program with one clinical rotation completed at hire.
 
 
 One (1) year of direct patient care experience.
 
 
 
 About Us
 
 
 
 Texas Children&rsquo;s Hospital West Campus is Houston&rsquo;s first community hospital designed, built and equipped exclusively for children in one of the city&rsquo;s most rapidly growing communities in the area from Sugar Land to Bryan-College Station, Texas. Located at I-10 and Barker Cypress, our 515,007-square-foot hospital houses the only 24/7 pediatric emergency room in the Greater West Houston area, four operating rooms, 16-bed pediatric intensive care unit, 46 acute care beds, advanced imaging services including MRI and CT scans, a neurophysiology sleep lab, a pathology lab and a full-scale pharmacy.
 
 
 To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.
 
 
 Texas Children&rsquo;s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
</div>

Patient Care Assistant

City of Hope

<div>
 Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope&rsquo;s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.
 
 
 A Patient Care Assistant (PCA) is a healthcare professional trained to provide specific patient care services to designated patients under the guidance and supervision of a Registered Nurse (RN). Their role involves assisting the healthcare team by delivering services promptly, accurately, and with a courteous demeanor. PCAs play a vital role in supporting patient care and ensuring the well-being of patients under the direction of RNs.
 
 
 
 As a successful candidate, you will:
 
 
 
 <ul>
 <li>
 Provides accurate, reliable, courteous and timely services to all customers.
 </li>
 <li>
 Delivers in a knowledgeable consistent and skillful manner under the direct supervision of a registered nurse.
 </li>
 <li>
 Demonstrates competence appropriate to their role and function in high risk and/or problem prone behaviors.
 </li>
 <li>
 Delivers patient care in a manner consistent with the scope of practice of their discipline and the standards established by City of Hope as expressed in the plans for provision of care and policies and procedures.
 </li>
 <li>
 Maintains current knowledge and awareness of organizational and regulatory standards, policies and procedures.
 </li>
 <li>
 Participates in a collaborative, empowered work environment as demonstrated through teamwork.
 </li>
 <li>
 Effectively communicates with all customers and team members to meet organizational goals and to provide customer satisfaction.
 </li>
 <li>
 Maintains current knowledge and skills through attendance and participation in organizational and departmental meetings and continuing education activities.
 </li>
 <li>
 Demonstrates fiscal responsibility by appropriate and timely use of organizational resources.
 </li>
 <li>
 Actively participates in performance improvement activities to continuously improve service delivery.
 </li>
 <li>
 Demonstrates City of Hope values in individual work performance.
 
 
 </li>
 </ul>
 
 Your qualifications should include:
 
 
 
 <ul>
 <li>
 High School Graduate or equivalent plus one of the following:
 </li>
 <li>
 Non-licensed graduate of a Registered Nurse or Licenses Vocational (LVN) program; or
 </li>
 <li>
 Enrollment in an approved RN program and completion of at least one medical surgical clinical rotation; or
 </li>
 <li>
 Active Certification as a Nursing Assistant
 </li>
 <li>
 AHA BLS Certification
 
 
 </li>
 </ul>
 
 Additional Information:
 
 
 
 <ul>
 <li>
 This position is represented by a collective bargaining agreement.
 
 
 </li>
 </ul>
 
 City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.
 
 
 
 
 City of Hope is an equal opportunity employer.
 
 
 
 
 To learn more about our Comprehensive Benefits, please
 
 
 CLICK HERE
 
 
 .
 
</div>

Patient Care Assistant I

Patient Care Assistant - Float

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